{"jobs":[{"absolute_url":"https://careers.airbnb.com/positions/8184174?gh_jid=8184174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3541546,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8184174,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Account Manager ","company_name":"Airbnb","first_published":"2026-09-09T04:35:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a \u0026lt;strong\u0026gt;Market Associate / Account Manager,\u0026lt;/strong\u0026gt; you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimisation, pricing optimisation, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimisation on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimisation and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximise their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£46,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£54,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7789554?gh_jid=7789554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407102,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7789554,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Associate Legal Counsel, Japan","company_name":"Airbnb","first_published":"2026-04-13T04:49:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are in search of an Associate Legal Counsel for Japan.This role reports to the Associate General Counsel - Northeast Asia and serves as legal partner to many other teams outside Legal. Collaboration will be a key attribute as this role will work very closely with the other members of the legal team both in the region and globally.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role needs to be based in Japan. Any location in Japan is welcomed. Living in Tokyo or the greater Kanto area, with the ability to commute to the Tokyo office, is a plus. Candidates based elsewhere in Japan will need to travel to the Tokyo office roughly once or twice a month, as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as an effective and trusted partner to the fast-paced and high-performing Airbnb team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver clear, effective and practical legal advice to the various business functions. These include business development, public policy, marketing and communications.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Legal advice includes regulatory matters, consumer protection, competition, marketing, employment, privacy, dispute resolution, and law enforcement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be adept in making sensible legal risk assessments which consider practical solutions to mitigate legal risk whilst keeping business priorities at the forefront.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualification in Japan (as bengoshi) is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level command of Japanese (written and spoken) is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business-level English (written and spoken) is essential. High scores in standardized tests (TOEIC/TOEFL) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2years post-qualification experience - In-house (including secondment from a law firm) in an MNC and/or start-up is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently delivers creative, thoughtful and business-oriented results that appropriately balance growth and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-forward mindset with a proactive willingness to leverage AI tools to optimize legal productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player, highly collaborative with excellent communication and listening skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive owner who takes initiative while navigating competing priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, caring and humble.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional travel may be required: domestic travel to the Tokyo office roughly once or twice a month for candidates based outside the Kanto area, and international travel typically once a year for a few days. We give full consideration to individual circumstances and family commitments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7995153?gh_jid=7995153","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468206,"location":{"name":"Berlin, Germany "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7995153,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Business Development Manager","company_name":"Airbnb","first_published":"2026-06-10T08:50:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You\u0026#39;ll Join\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The Homes team plays a key role in shaping the Airbnb stays experience. As a multidisciplinary team, we partner with Hosts to build high-quality, repeatable, commercially viable offerings that reflect our brand values.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;We\u0026#39;re building something new: a dedicated Business Development function across EMEA, focused entirely on winning new professional supply for Airbnb. This isn\u0026#39;t a role that inherits an existing book of business, it\u0026#39;s a genuine new-business mandate, and you\u0026#39;ll be one of the first people helping shape how we approach it.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;For this role, you\u0026#39;ll be at the forefront of expanding Airbnb\u0026#39;s professional supply base in one of Europe\u0026#39;s most important travel markets, reporting into our Homes EMEA team under the Field Operations Manager.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You\u0026#39;ll Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;You\u0026#39;re not managing what already exists, you\u0026#39;re building what\u0026#39;s next. You\u0026#39;ll hunt down new opportunities, win new business, and bring high-quality professional hosts and partners onto Airbnb for the first time.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;No inherited portfolio. No fixed playbook. Just a market to win, and the autonomy to figure out exactly how to win it.\u0026amp;nbsp; You\u0026#39;ll own the full deal, sourcing, pipeline, negotiation, signature, onboarding, and shape how Airbnb approaches new supply acquisition from the ground up.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot; style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Genuine new-business, hunter-style sales experience, not account management\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot; style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;A proven track record of personally sourcing, negotiating, and closing deals end-to-end\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot; style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Comfort operating without an established playbook, and the drive to build your own approach\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot; style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;A self-directed, entrepreneurial mindset, you create opportunities rather than wait for them\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot; style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong commercial instinct and the ability to think strategically about a market\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot; style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Confidence taking full personal ownership of a deal, from first conversation to signed contract\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Prospect and onboard new, high quality professional hosts in your assigned territory, continuously building and managing a strong pipeline\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Create and deploy scaled strategies to effectively acquire Professional Hosts in your region\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Represent Airbnb in external meetings with Professional Hosts, showing up as a credible and knowledgeable market expert\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Analyze data and utilize data-driven recommendations to identify and act on strategic opportunities in your region to drive sales growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Develop deep knowledge of your assigned geographic markets across DACH\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Build and manage partner relationships within your assigned territory\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to relevant internal stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;6+ years of experience in\u0026amp;nbsp; sales\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;2+ years of hospitality/travel industry experience (nice to have)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong time management and prioritization skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong B2B sales/new business development experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Excellent communication skills and ability to communicate effectively with clients\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Experience building and strengthening relationships with external partners\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Comfortable performing data analysis and making decisions based on the results\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Available to travel to assigned markets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Hospitality/travel industry experience in the region is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Highly proficient in using CRM software - Salesforce experience is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Fluency in German and English\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€71.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€84.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7999656?gh_jid=7999656","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468961,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7999656,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Business Operations and Growth Lead","company_name":"Airbnb","first_published":"2026-06-11T01:48:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Business Operations and Growth Lead to join our Australia and New Zealand team (ANZ).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Country Manager, ANZ.\u0026amp;nbsp;This role is based in Sydney and will require in-person office attendance, with flexibility on the days and frequency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Align all functions\u0026amp;nbsp; to achieve Australia and New Zealand’s business objectives in partnership with the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams to ensure key initiatives are on track in the country.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use all available data sources and tools, internal and external, to analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the day-to-day business analysis.\u0026amp;nbsp; Anticipate changes before they happen and align adjustments to\u0026amp;nbsp; maximize growth and minimize risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the country Manager in owning the performance narrative for key metrics and deliver the story to senior leaders in a concise and clear manner in weekly, monthly, and quarterly business reviews\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 10+ years of work experience, preferably with combined exposure to business growth, business analytics, and project management in a dynamic entrepreneurial environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven bias to action and ability to own a project from conception through to post-mortem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a world of uncertainty and ambiguity - to create clarity from abstraction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A familiarity with AI tools would be considered an asset.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of being able to storytell, influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impeccable organizational skills, attention to detail and ability to document processes \u0026amp;amp; decisions made.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and scaling initiatives across globally dispersed teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with multiple departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on approach, getting things done fast.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73697,"name":"Strategy \u0026 Planning","child_ids":[73684,73685],"parent_id":60666}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8214444?gh_jid=8214444","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554999,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8214444,"updated_at":"2026-09-18T16:54:20-04:00","requisition_id":"ONE","title":"Business Systems Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-18T16:54:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AirSupport is Airbnb’s global IT Support organization, focused on helping employees stay productive and get the technology support they need. Our goal isn’t simply to handle tickets better — it’s to make more of them unnecessary. We’re transforming the employee support experience by using data, AI, and automation to remove friction, enable seamless self-service, and deliver high-fidelity human support when it’s needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join the team responsible for shaping the IT self-service experience, working closely with partners across Product, Engineering, Knowledge, and our global IT Support organization.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Business Systems Engineer\u0026lt;/strong\u0026gt; within IT Support, focused on the design and delivery of capabilities that improve how employees get technology help. You will bring a deep understanding of IT Support workflows, employee journeys, operational signals, and business needs to our partnerships with Product, Engineering, and other technology teams, turning them into clear requirements and effective solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your initial focus will be advancing the next generation of AI-enabled and conversational self-service for \u0026lt;strong\u0026gt;IT support use cases\u0026lt;/strong\u0026gt;. You will own the definition of requirements and success criteria for your areas of responsibility, working directly with the teams responsible for broader enterprise AI capabilities to ensure IT Support needs are understood and effectively delivered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for someone who can move comfortably between strategy and execution — someone who asks why, challenges assumptions, understands system dependencies, and brings clarity to ambiguous problems.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own defined IT self-service features and delivery workstreams, translating business needs into requirements and driving them through design, testing, launch, and ongoing improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate IT Support strategy and priorities into functional and technical requirements, user stories, process flows, acceptance criteria, and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with Product, Engineering, and business stakeholders to align on requirements, solution design, delivery timelines, testing, and readiness for changes within your area of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze potential self-service use cases and recommend improvements based on employee impact, operational needs, available data, and technical considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply practical AI and conversational technology expertise to evaluate self-service experiences for accuracy, failure patterns, and appropriate escalation or handoff to human support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and monitor success measures for the capabilities you support, using product data, employee feedback, and operational signals to identify opportunities for optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a strong understanding of the systems supporting the IT self-service experience, including integrations, APIs, data flows, identity and permissions, automation, and platform dependencies; identify risks, interdependencies, and relevant security and privacy considerations, and partner with technical teams on appropriate solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Strategic Knowledge program to ensure self-service solutions effectively leverage the knowledge ecosystem and account for the dependencies needed to deliver accurate, useful employee experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify patterns across unsuccessful or incomplete self-service interactions and recommend improvements across product functionality, processes, workflows, or knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently create clear functional and technical artifacts that support effective delivery, including requirements, solution designs, process flows, test plans, and decision documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships across technical and non-technical partners, manage expectations, surface risks or roadblocks, and collaborate across our global IT Support organization to deliver consistent experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of professional experience in business systems analysis, technical product delivery, systems engineering, solution design, IT consulting, product operations, or a related technology role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of direct experience delivering AI-enabled or conversational experiences in an enterprise environment, including Generative AI, virtual agents or chatbots, intelligent agents, AI-enabled automation, or comparable technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience owning meaningful features or workstreams within cross-functional technology initiatives, including requirements, design, testing, implementation, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating complex business needs into clear functional and technical requirements and creating artifacts that enable Product and Engineering teams to execute effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong systems thinking and technical fluency, with the ability to understand integrations, APIs, data flows, identity and permissions, automation, and application dependencies, and contribute effectively to solution design and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in enterprise IT, employee technology, IT service management, or a comparable internal business-systems environment, with a strong understanding of business processes, enterprise workflows, service-management platforms, and integrated systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with enterprise self-service, knowledge, search, retrieval, or content-management capabilities and an understanding of how knowledge quality, structure, and access affect AI-enabled and self-service experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with the ability to identify patterns, understand root causes, evaluate options, and make well-supported recommendations within your area of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build trust, manage expectations, and drive alignment across Product, Engineering, Operations, and business stakeholders, including across distributed or global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to independently create clear, actionable functional and technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;[ Remote- USA, with a preference for candidates located in the San Francisco Bay Area]\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$123,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$145,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252,"name":"Information Technology","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7982715?gh_jid=7982715","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464324,"location":{"name":"Barcelona, Spain"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7982715,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Community Engagement Lead, Spain and Portugal","company_name":"Airbnb","first_published":"2026-06-04T12:14:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host. The Airbnb Community team is looking for an experienced Community Engagement Lead to work in the territory and deliver upon our Community Growth, Engagement and business goals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb team is looking for a Community Engagement Lead to build and lead our Host Community strategy in Spain and Portugal. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, Community custodians in each region are responsible for balancing the needs of our Hosting Community with those of Airbnb. You will work closely with and report to the Community Regional Lead and build collaborative relationships with the relevant Country Manager, Policy, Legal, Marketing and Communications Leads, supply teams and central Community team to support our hosts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has extensive Community experience and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Overall:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across functions to drive meaningful impact within Airbnb and its Host Community, working closely with Country Manager, the policy, legal, communications, marketing, partnerships, and supply teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the activities and daily operations of one Community Engagement Manager.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Community Growth:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and test new value propositions and methods for growing our host communities across Spain and Portugal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new approaches to recruit, onboard and manage new community leaders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Community Engagement:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design effective initiatives for our train the trainer model, and content strategies to drive Host engagement in Community programs and foster conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support global Community Engagement Programming and evolve for local language and needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and organise effective Community events, both online and in-person\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Community Impact:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify country needs and develop\u0026amp;nbsp; in-market projects to drive Host success and accelerate business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop resources, engaging and high impact communications, and training materials for cross functional business partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence regional prioritization, process improvement, and program feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-develop strategies in partnership with Supply teams to optimize host performance across quality, pricing, and availability, empowering hosts with the tools and insights needed to set them up for long-term success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage familiarity with STR regulatory environments to drive host engagement and education on compliance initiatives and regulatory obligations collaborating closely with Policy and Legal teams to ensure hosts are informed and well-supported.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Community Management, Strategy, Innovation, Operations, Project Management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic project management skills with experience leading programs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to approach Community through a strategic business lens and align Community goals with business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with regulatory environments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial, solution oriented, growth mindset\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly autonomous and self-driven\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal communication and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, our Hosts, and the mission of the company - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spanish mother tongue and fluent English. Ideally also fluent in Portuguese.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Barcelona\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Spain Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€80.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€100.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7839229?gh_jid=7839229","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3418554,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7839229,"updated_at":"2026-09-18T17:03:34-04:00","requisition_id":"MULTI","title":"Community Support Forecasting and Demand Planning Analyst","company_name":"Airbnb","first_published":"2026-04-24T17:11:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking \u0026amp;amp; Listing issues, Safety \u0026amp;amp; Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a seasoned Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demand Forecasting \u0026amp;amp; Statistical Modeling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Advanced Analytics\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Decision Support \u0026amp;amp; Stakeholder Communication\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and participate in demand/capacity planning discussions in cross-functional forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in probability, statistics, and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8153094?gh_jid=8153094","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3527779,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8153094,"updated_at":"2026-09-18T17:41:02-04:00","requisition_id":"MULTI","title":"Complex Claims Manager","company_name":"Airbnb","first_published":"2026-08-24T10:18:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Complex Claims Manager in the Complex Claims, \u0026amp;nbsp;you will play a vital role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and managing \u0026amp;nbsp;the risk and mitigation strategies in resolution of Complex and Large Loss claims.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims which impact Airbnb. You\u0026#39;ll work with internal and external partners to influence prioritization, drive accountability, and deliver improvements. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Platform Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be reporting at Monthly, Quarterly and Annual Business Reviews for your area. You will serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, Policy, and understand how the policy/product roadmap impacts risk mitigation of emerging threats.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market.\u0026amp;nbsp; Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship of L6 and L7 Host Damage Protection and Host Liability Protection Specialist on claims.\u0026amp;nbsp; Works to upskill L6 and L7 partners for growth and development.\u0026amp;nbsp; Supports the team by guiding through complex claims and changes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of claims which impact Airbnb Financials and the Captive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams to manage the Risk and Exposure on Complex and Large Loss Claims.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share claim\u0026amp;nbsp; insights, improve claim handling by our Carriers and TPA’s while developing a Resolution Plan to bring a claim to the correct conclusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with company policies, procedures, and legal requirements related to claims handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical\u0026lt;/strong\u0026gt;: Possess excellent analytical and problem-solving skills, allowing you to navigate Complex and Large Loss claims identifying the Risk and Exposure to Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong knowledge complex complex resolution: \u0026lt;/strong\u0026gt;Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication\u0026lt;/strong\u0026gt;: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence Airbnb cross-functional teams globally\u0026lt;/strong\u0026gt;: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Judgement\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to details, detailed-oriented when working on complex cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Insurance Policy experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market.\u0026amp;nbsp; Ability to be on call and/or work weekends and evenings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify and resolve issues through effective problem solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to negotiate skillfully in difficult situations with both internal and external groups.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree in business or technical field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical claim, legal, and risk knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of Casualty and Property Insurance Policies and Claims preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of Legal and Claims complexities in North America, LATAM, and EMEA preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Regulatory experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be on call and/or work weekends and evenings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally with leaders on Community Support, Platform Product, Finance, Legal and Data Science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Captive Insurancepreferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of FINC claims preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$115,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8152131?gh_jid=8152131","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3527779,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8152131,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Complex Claims Manager","company_name":"Airbnb","first_published":"2026-08-24T10:18:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Complex Claims Manager in the Complex Claims, \u0026amp;nbsp;you will play a vital role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and managing \u0026amp;nbsp;the risk and mitigation strategies in resolution of Complex and Large Loss claims.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims which impact Airbnb. You\u0026#39;ll work with internal and external partners to influence prioritization, drive accountability, and deliver improvements. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Platform Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be reporting at Monthly, Quarterly and Annual Business Reviews for your area. You will serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, Policy, and understand how the policy/product roadmap impacts risk mitigation of emerging threats.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market.\u0026amp;nbsp; Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship of L6 and L7 Host Damage Protection and Host Liability Protection Specialist on claims.\u0026amp;nbsp; Works to upskill L6 and L7 partners for growth and development.\u0026amp;nbsp; Supports the team by guiding through complex claims and changes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of claims which impact Airbnb Financials and the Captive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams to manage the Risk and Exposure on Complex and Large Loss Claims.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share claim\u0026amp;nbsp; insights, improve claim handling by our Carriers and TPA’s while developing a Resolution Plan to bring a claim to the correct conclusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with company policies, procedures, and legal requirements related to claims handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical\u0026lt;/strong\u0026gt;: Possess excellent analytical and problem-solving skills, allowing you to navigate Complex and Large Loss claims identifying the Risk and Exposure to Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong knowledge complex complex resolution: \u0026lt;/strong\u0026gt;Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication\u0026lt;/strong\u0026gt;: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence Airbnb cross-functional teams globally\u0026lt;/strong\u0026gt;: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Judgement\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to details, detailed-oriented when working on complex cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Insurance Policy experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market.\u0026amp;nbsp; Ability to be on call and/or work weekends and evenings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify and resolve issues through effective problem solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to negotiate skillfully in difficult situations with both internal and external groups.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree in business or technical field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical claim, legal, and risk knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of Casualty and Property Insurance Policies and Claims preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and understanding of Legal and Claims complexities in North America, LATAM, and EMEA preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Regulatory experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be on call and/or work weekends and evenings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work cross-functionally with leaders on Community Support, Platform Product, Finance, Legal and Data Science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Captive Insurancepreferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of FINC claims preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$98,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8172735?gh_jid=8172735","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3537200,"location":{"name":"Manila, Philippines"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8172735,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Customer Service Partner Operations Manager, Mandarin Speaking (Manila Based) ","company_name":"Airbnb","first_published":"2026-09-02T05:33:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fluency in Mandarin and English is required. Visa sponsorship is not available.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manila: Apply on this page\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Singapore: Apply\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172706/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tokyo: Apply \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172734/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seoul:Apply \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172732/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a \u0026lt;strong\u0026gt;Partner Operations Manager, Mandarin\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing.\u0026amp;nbsp; The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis \u0026amp;amp; management must be best-in-class.\u0026amp;nbsp; They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set up for success your partner / service to deliver exceptional quality support to our community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritise high impact focus areas with your partner/service in line with the company strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact, representing your partner / service across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present \u0026amp;amp; report up on performance \u0026amp;amp; progress to leadership across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold partners accountable for the delivery of Airbnb goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Ensure alignment with Global CS Delivery\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your peers to ensure consistency \u0026amp;amp; scalability in Global Delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Support and drive strategic initiatives within Delivery and your service\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance as a partner/Regional Operations manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel in Europe, APAC and NA when required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":58107,"name":"Manila, Philippines","location":"Manila, Philippines","child_ids":[],"parent_id":64276},{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275},{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278},{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8172732?gh_jid=8172732","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3537200,"location":{"name":"Seoul, Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8172732,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Customer Service Partner Operations Manager, Mandarin Speaking (Seoul Based) ","company_name":"Airbnb","first_published":"2026-09-02T05:33:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fluency in Mandarin and English is required. Visa sponsorship is not available.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Seoul:Apply on this page\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Singapore: Apply \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172706/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tokyo: Apply \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172734/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manila: Apply \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172735/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a \u0026lt;strong\u0026gt;Partner Operations Manager, Mandarin\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing.\u0026amp;nbsp; The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis \u0026amp;amp; management must be best-in-class.\u0026amp;nbsp; They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set up for success your partner / service to deliver exceptional quality support to our community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritise high impact focus areas with your partner/service in line with the company strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact, representing your partner / service across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present \u0026amp;amp; report up on performance \u0026amp;amp; progress to leadership across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold partners accountable for the delivery of Airbnb goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Ensure alignment with Global CS Delivery\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your peers to ensure consistency \u0026amp;amp; scalability in Global Delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Support and drive strategic initiatives within Delivery and your service\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance as a partner/Regional Operations manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel in Europe, APAC and NA when required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":58107,"name":"Manila, Philippines","location":"Manila, Philippines","child_ids":[],"parent_id":64276},{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275},{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278},{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8172706?gh_jid=8172706","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3537200,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8172706,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Customer Service Partner Operations Manager, Mandarin Speaking (Singapore Based) ","company_name":"Airbnb","first_published":"2026-09-02T05:33:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fluency in Mandarin and English is required. Visa sponsorship is not available.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Singapore: Apply on this page\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tokyo: Apply \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172734/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seoul:Apply \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172732/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manila: Apply \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172735/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a \u0026lt;strong\u0026gt;Partner Operations Manager, Mandarin\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing.\u0026amp;nbsp; The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis \u0026amp;amp; management must be best-in-class.\u0026amp;nbsp; They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set up for success your partner / service to deliver exceptional quality support to our community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritise high impact focus areas with your partner/service in line with the company strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact, representing your partner / service across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present \u0026amp;amp; report up on performance \u0026amp;amp; progress to leadership across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold partners accountable for the delivery of Airbnb goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Ensure alignment with Global CS Delivery\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your peers to ensure consistency \u0026amp;amp; scalability in Global Delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Support and drive strategic initiatives within Delivery and your service\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance as a partner/Regional Operations manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel in Europe, APAC and NA when required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":58107,"name":"Manila, Philippines","location":"Manila, Philippines","child_ids":[],"parent_id":64276},{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275},{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278},{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8172734?gh_jid=8172734","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3537200,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8172734,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Customer Service Partner Operations Manager, Mandarin Speaking (Tokyo Based) ","company_name":"Airbnb","first_published":"2026-09-02T05:33:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fluency in Mandarin and English is required. Visa sponsorship is not available.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Tokyo: Apply on this page\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seoul:Apply\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172732/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manila: Apply\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172735/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Singapore: Apply\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/8172706/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a \u0026lt;strong\u0026gt;Partner Operations Manager, Mandarin\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing.\u0026amp;nbsp; The Partner Operations Manager, Mandarin can be responsible for multiple partners and services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis \u0026amp;amp; management must be best-in-class.\u0026amp;nbsp; They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set up for success your partner / service to deliver exceptional quality support to our community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritise high impact focus areas with your partner/service in line with the company strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact, representing your partner / service across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present \u0026amp;amp; report up on performance \u0026amp;amp; progress to leadership across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold partners accountable for the delivery of Airbnb goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Ensure alignment with Global CS Delivery\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your peers to ensure consistency \u0026amp;amp; scalability in Global Delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Support and drive strategic initiatives within Delivery and your service\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance as a partner/Regional Operations manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel in Europe, APAC and NA when required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":58107,"name":"Manila, Philippines","location":"Manila, Philippines","child_ids":[],"parent_id":64276},{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275},{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278},{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7532824?gh_jid=7532824","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3336258,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7532824,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Engineering Manager, Guest \u0026 Host","company_name":"Airbnb","first_published":"2026-01-23T11:33:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building tools and a global community to make it easier for people to host on Airbnb. Our team focuses on co-hosting and building intuitive, user-facing experiences that enable people to host together as a team, using machine learning where appropriate to address real user needs. The team works collaboratively with cross-functional partners in Design, Product Management, Business and other Engineering teams to quickly brainstorm, prototype, develop, and deliver high quality product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager, within Guest \u0026amp;amp; Host Services, you’ll lead a team of talented, diverse software developers to prototype, build and improve hosting services, balancing the shorter term business outcomes along with longer term technical stability, scalability and flexibility aligning with cross functional partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead investments into new technical capabilities that push the envelope and unlock product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaborate with engineers to plan and sequence the delivery of new features and capabilities, making necessary trade-offs, while effectively communicating the delivery plans and celebrating successful launches\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with peer engineering teams to integrate new features that impact different areas within the product\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strengthen the team’s partnerships with key stakeholders in Engineering, Design, and Product to make ambitious product feature concepts a reality.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Recruit and nurture exceptional engineering talent by investing meaningful one-on-one time to understand their motivations and team dynamics, while also creating a tailored career development plan.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Foster an inclusive team culture and environment that encourages collaboration, technical excellence, and innovation via calculated risks and product mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;5+ years of engineering management experience, with 9+ years of relevant software development industry experience in a fast paced tech environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Deep expertise with backend systems and complex data modeling in large-scale consumer applications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent communication and presentation skills tuned for both technical or non-technical audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;End-to-end, product-oriented mentality that transcends team boundaries and helps find globally optimal solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong collaboration skills, able to work effectively and find common ground with a wide range of teams who may have conflicting goals and priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£120,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£150,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8066835?gh_jid=8066835","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495425,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8066835,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Enterprise Account Operations Associate","company_name":"Airbnb","first_published":"2026-07-16T03:49:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fast-growing, entrepreneurial group leading Airbnb’s expansion into the hotel sector. We combine the simplicity, product excellence and guest-centered ethos that define Airbnb with a mission to create an intuitive hotel booking experience for guests while helping hotel partners drive incremental bookings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to help more people discover high-quality hotels while creating meaningful value for both guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;Enterprise Account Operations Associate\u0026lt;/strong\u0026gt;, you will play a key role in supporting the Enterprise Account Management team and the day-to-day operations of an evolving portfolio of hotel groups across the globe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help design and execute operational processes that enable us to onboard, launch and support enterprise hotel partners at scale. This includes hotel group onboarding and rollout, portfolio-level supply optimisation, platform education, reporting and strategic initiatives that drive partner success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The ideal candidate will bring experience in:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Working with large datasets\u0026lt;/strong\u0026gt;, using data to identify trends, opportunities and operational issues, and translating insights into action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Building, rolling out and improving processes and workflows\u0026lt;/strong\u0026gt;, including process creation or taking an existing process and making it more efficient, scalable and effective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operating in ambiguity\u0026lt;/strong\u0026gt;, where processes may still be evolving and there isn\u0026#39;t always an established playbook or clear answer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project and programme execution\u0026lt;/strong\u0026gt;, coordinating multiple workstreams, priorities and dependencies to deliver against business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder management and cross-functional collaboration\u0026lt;/strong\u0026gt;, working effectively across internal teams and external partners to drive alignment and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Taking ownership and making recommendations\u0026lt;/strong\u0026gt;, identifying what needs to change and proactively proposing solutions rather than waiting for direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a fast-moving environment where processes are still being built and refined. You may not always be handed a playbook, and when one exists, it may be a V1 that needs to evolve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for someone who is comfortable navigating ambiguity, asking the right questions and identifying better ways of working. You will be expected to take ownership, use sound judgement and proactively recommend solutions rather than simply execute an existing process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with hotel group headquarters and regional stakeholders, as well as cross-functional teams across Airbnb, making strong stakeholder management and collaboration critical to success.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the day-to-day operational management of enterprise hotel group partners across global markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and execute the onboarding and rollout of new hotel groups and properties onto Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, document and continuously improve operational processes and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps, inefficiencies and opportunities to improve existing processes, and proactively recommend solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage projects involving multiple internal and external stakeholders, ensuring clear ownership, communication and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to resolve operational issues and improve the experience for hotel partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support portfolio-level supply optimisation and platform education initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and reporting to identify opportunities, track performance and inform operational decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance multiple priorities in a fast-moving environment where requirements and processes may continue to evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of problems from identification through to resolution, escalating appropriately while bringing recommendations and potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years Experience in account operations, partner operations, sales operations, customer success operations, enterprise account support or a related operational role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience creating, improving or scaling processes and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in ambiguous environments where processes and ways of working are still evolving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership mindset with the confidence to make recommendations, challenge existing approaches constructively and drive work forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management skills, with experience navigating multiple internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate effectively across functions and influence without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organisational skills with the ability to manage multiple workstreams simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with the ability to use data to identify problems, opportunities and potential solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel or Google Sheets skills and confidence working with large datasets. Experience with SQL or other data tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter mentality with a practical, solutions-oriented approach and willingness to adapt as the business evolves.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£60,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£70,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8152132?gh_jid=8152132","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3527779,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8152132,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Gestionnaire des réclamations complexes","company_name":"Airbnb","first_published":"2026-08-24T10:18:14-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté qui vous attend :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;équipe AirCover est chargée de concevoir, de créer, de lancer et de gérer l\u0026#39;activité AirCover au sein d\u0026#39;Airbnb. On a l\u0026#39;énorme responsabilité envers notre communauté d\u0026#39;hôtes et de voyageurs d\u0026#39;être présents quand leurs réservations ne se déroulent pas exactement comme prévu. On a beaucoup de travail à accomplir dans les prochaines années et on cherche une personne qui nous aidera à gérer tout ce qui doit être fait pour offrir des services exceptionnels à notre communauté.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre contribution\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En tant que gestionnaire des réclamations complexes, vous jouerez un rôle essentiel dans la protection de l\u0026#39;intégrité de notre plateforme Aircover en déterminant, en étudiant et en gérant efficacement les stratégies de risque et d\u0026#39;atténuation pour résoudre les réclamations de pertes complexes et importantes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous gérerez les partenaires pour définir les priorités, renforcer la responsabilité, apporter des améliorations et faire évoluer les réclamations qui affectent Airbnb. Vous travaillerez avec des partenaires internes et externes pour définir les priorités, renforcer la responsabilité et apporter des améliorations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous travaillerez en étroite collaboration avec des équipes transversales pour gérer les risques émergents tout en permettant la croissance de l\u0026#39;entreprise sur divers marchés. La philosophie sera d\u0026#39;identifier les lacunes en matière d\u0026#39;intelligence et de risque et de travailler avec d\u0026#39;autres équipes de gestion des risques internes (comme l\u0026#39;équipe Confiance et l\u0026#39;équipe Sécurité), des experts tiers, nos partenaires, la gestion des produits de la plateforme, la gestion des crises mondiales, le soutien à la communauté, les politiques et les équipes juridiques de la confidentialité pour renforcer la plateforme Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous ferez des rapports lors des examens mensuels, trimestriels et annuels des activités commerciales de votre région. Vous agirez en tant que visionnaire avec des parties prenantes (p. ex. : confiance, juridique, confidentialité, sécurité, gestion des produits, politiques), et comprendrez l\u0026#39;incidence des politiques et de la feuille de route des produits sur l\u0026#39;atténuation des risques liés aux menaces émergentes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Journée type\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gérer, orienter et comprendre l\u0026#39;incidence des politiques et de la feuille de route des produits sur l\u0026#39;atténuation des risques et de l\u0026#39;exposition.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être responsable de l\u0026#39;examen des réclamations pour pertes importantes avec nos assureurs sur une base mensuelle ou trimestrielle, en fonction de l\u0026#39;assureur ou du marché.\u0026amp;nbsp; Vous assurer qu\u0026#39;on gère les attentes des assureurs et qu\u0026#39;on garde une longueur d\u0026#39;avance sur tout problème potentiel de couverture ou relationnel ainsi que sur les changements matériels importants qui pourraient affecter nos prévisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer les réclamations qui affectent Airbnb Financials et la compagnie d\u0026#39;assurance captive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Élaborer un plan de résolution des réclamations pour pertes complexes et importantes qui incite l\u0026#39;assureur ou l\u0026#39;administrateur tiers à résoudre la réclamation tout en répondant aux besoins des parties prenantes internes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordonner les réclamations de pertes complexes et importantes avec les services juridiques, GCM, et de confiance, ainsi que nos courtiers, assureurs et administrateurs tiers sur des cas complexes qui peuvent aussi impliquer des problèmes de couverture ou d\u0026#39;autorisation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être responsable du rendement et des résultats des compagnies d\u0026#39;assurance et des partenaires dans plusieurs emplacements dans le monde sur les réclamations complexes qui peuvent avoir une incidence sur les limites de la police ou nécessiter d\u0026#39;aviser les courtiers et les compagnies d\u0026#39;assurance en vertu des polices d\u0026#39;assurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travailler en étroite collaboration avec les équipes transversales pour gérer les risques et l\u0026#39;exposition dans des réclamations de pertes complexes et importantes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec les services internes tels que les autres équipes d\u0026#39;Aircover Ops, les services juridiques, la confiance et la sécurité du SC pour partager les informations sur les réclamations et améliorer leur traitement par nos assureurs et les administrateurs tiers tout en élaborant un plan de résolution pour mener une réclamation à la conclusion souhaitée.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assurer le respect des politiques, des procédures et des exigences légales de l\u0026#39;entreprise en matière de traitement des réclamations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytique :\u0026lt;/strong\u0026gt; Posséder d\u0026#39;excellentes compétences analytiques et de résolution de problèmes, permettant de gérer les réclamations complexes et les sinistres importants en identifiant le risque et l\u0026#39;exposition pour Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solide connaissance de la résolution de dossiers complexes :\u0026lt;/strong\u0026gt; Comprendre les techniques, les méthodologies d\u0026#39;enquête et les aspects juridiques liés au règlement des réclamations complexes et graves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication solide :\u0026lt;/strong\u0026gt; Excellentes compétences en communication verbale et écrite, avec la capacité d\u0026#39;expliquer des sujets complexes à divers publics. Habileté à présenter des enjeux clients complexes et délicats, avec la capacité d\u0026#39;analyser de grands ensembles de données et d\u0026#39;en tirer des conclusions raisonnables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influencer les équipes transversales d\u0026#39;Airbnb à l\u0026#39;échelle mondiale :\u0026lt;/strong\u0026gt; Capacité éprouvée à collaborer efficacement entre les disciplines, les régions et les niveaux hiérarchiques. Solides compétences de négociation et expérience dans la communication de recommandations aux parties prenantes internes et externes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Jugement\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travailler de façon proactive à l\u0026#39;obtention d\u0026#39;un règlement juste et approprié des réclamations dans des délais raisonnables, en employant des stratégies efficaces de résolution de conflits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Évaluer et interpréter le libellé des polices d\u0026#39;assurance et la jurisprudence pertinente, en tenant compte des détails précis du sinistre, afin de prendre des décisions éclairées en matière de couverture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordonner les enquêtes sur les sinistres avec des experts externes pour diverses expositions et gérer le processus de règlement jusqu\u0026#39;à la résolution finale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Déterminer la responsabilité rapidement et judicieusement en fonction des renseignements disponibles, en faisant preuve de pensée critique et stratégique efficace ainsi que d\u0026#39;une prise de décision judicieuse.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être un ambassadeur des normes de qualité élevées, de l\u0026#39;innovation, de la résolution de conflits et de l\u0026#39;excellence de l\u0026#39;expérience client.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grand souci du détail, minutie dans le traitement de dossiers complexes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience de travail avec des parties prenantes internes et/ou des fournisseurs tiers pour résoudre des différends complexes de manière détaillée, efficace et rapide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus de 10 ans d\u0026#39;expérience en couverture de réclamations d\u0026#39;assurance et en litige, avec un accent sur la responsabilité civile et les biens.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solide expérience en matière de polices d\u0026#39;assurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agir comme mentor auprès des autres en simplifiant l\u0026#39;information complexe, notamment les connaissances en réclamations, l\u0026#39;analyse de données, les renseignements d\u0026#39;affaires et les obstacles de processus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Établir des partenariats et être responsable de participer aux revues des réclamations de sinistres importants avec nos assureurs sur une base mensuelle ou trimestrielle, selon l\u0026#39;assureur ou le marché. Disposé à être disponible sur appel et/ou à travailler les fins de semaine et les soirs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité démontrée à cerner et à résoudre des problèmes grâce à des compétences efficaces en résolution de problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité éprouvée à négocier avec habileté dans des situations difficiles, tant avec des groupes internes qu\u0026#39;externes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lieu de travail\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ce poste est situé au Canada (possibilité de télétravail).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le poste peut impliquer de travailler occasionnellement dans un bureau d\u0026#39;Airbnb ou de participer à des événements en dehors du bureau (tel que convenu avec votre supérieur).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actuellement, les employés peuvent habiter en Colombie-Britannique, en Ontario, au Québec, en Alberta ou en Saskatchewan. Cette liste est constamment mise à jour, contactez-nous si la province dans laquelle vous vivez n\u0026#39;y figure pas. Si vous travaillez pour une autre entité d\u0026#39;Airbnb, le responsable du recrutement vous indiquera dans quelles provinces vous pouvez travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$98,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8164421?gh_jid=8164421","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3514772,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8164421,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Gestionnaire, Qualité, AirCover ","company_name":"Airbnb","first_published":"2026-08-31T15:06:49-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté qui vous attend\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En tant que gestionnaire principal·e de la qualité, cette personne sera responsable du programme de qualité d\u0026#39;AirCover. AirCover est le produit d\u0026#39;assurance d\u0026#39;Airbnb pour les hôtes et pour la protection contre les dommages matériels. Il couvre les demandes d\u0026#39;indemnisation à l\u0026#39;échelle mondiale, chaque dossier comportant une incidence financière directe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre contribution\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ce rôle exige une personne responsable de la qualité, capable de travailler avec rigueur dans des environnements où les conséquences d\u0026#39;une mauvaise décision sont importantes, où les processus sont complexes et où la mesure de la qualité doit aller au-delà du respect des comportements attendus afin d\u0026#39;évaluer l\u0026#39;exactitude et la justification des décisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Journée type\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership stratégique et responsabilité du programme\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prendre en charge et exécuter la stratégie de qualité pour AirCover en fonction de l\u0026#39;évolution des besoins de l\u0026#39;entreprise.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agir à titre d\u0026#39;unique responsable de la qualité pour AirCover.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Établir et optimiser des modèles et des cadres opérationnels alignés sur le COPC.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Représenter la qualité pendant les réunions sur les rapports d\u0026#39;activités hebdomadaires, mensuelles et trimestrielles, et avec la direction supérieure, et présenter une analyse proactive qui met en évidence les risques émergents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mesure et exécution de la qualité\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Superviser l\u0026#39;exécution de l\u0026#39;évaluation de l\u0026#39;assurance qualité pour l\u0026#39;ensemble d\u0026#39;AirCover, à l\u0026#39;interne et sur les sites partenaires de l\u0026#39;EPA dans le monde entier, en veillant à l\u0026#39;application cohérente des processus et des cadres d\u0026#39;assurance qualité.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mener des analyses des causes profondes des défaillances systémiques, en traduisant les conclusions issues de l\u0026#39;assurance qualité en recommandations relatives aux produits, aux processus et aux politiques qui vont au-delà de l\u0026#39;accompagnement des agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Définir la sélection des échantillons, les seuils d\u0026#39;alignement, l\u0026#39;analyse des causes profondes et les processus de correction au niveau des évaluateurs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Veiller à ce que chaque évaluation se termine par une mesure d\u0026#39;accompagnement formalisée et mettre en place des mécanismes de suivi permettant de déterminer si cet accompagnement se traduit par une amélioration du rendement au fil du temps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Observations, rapports et partenariat avec les parties prenantes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mettre en place et maintenir le cadre de qualité relatif à la remontée des problèmes à la direction et veiller à ce que les dossiers AirCover présentant un niveau de gravité élevé soient évalués.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mettre en œuvre un cadre d\u0026#39;analyse des détracteurs de l\u0026#39;IRC/de l\u0026#39;IRC prédictif afin de garantir la mise en évidence en temps réel des tendances globales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Élaborer une fiche d\u0026#39;évaluation du rendement des partenaires en matière d\u0026#39;assurance qualité en définissant clairement les responsabilités relatives à la précision de l\u0026#39;étalonnage, à l\u0026#39;exhaustivité de l\u0026#39;évaluation, à la détection des erreurs critiques et à l\u0026#39;efficacité de l\u0026#39;accompagnement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;IA, assurance qualité automatisée et mise en œuvre technologique\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Établir des rapports d\u0026#39;ICP automatisés en éliminant les processus manuels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Favoriser l\u0026#39;adoption de l\u0026#39;assurance qualité automatisée en mettant particulièrement l\u0026#39;accent sur les caractéristiques propres aux interactions AirCover.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promouvoir les outils d\u0026#39;IA et d\u0026#39;analyse permettant de générer des informations et des rapports spécialisés.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership en matière de personnel et de culture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stabiliser l\u0026#39;équipe de qualité AirCover, une équipe répartie dans le monde entier.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Favoriser une culture d\u0026#39;équipe unifiée qui élimine les écarts entre les équipes\u0026amp;nbsp;: échange de bonnes pratiques, apprentissage interrégional et partage proactif des connaissances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fixer des attentes élevées et responsabiliser l\u0026#39;équipe quant à la qualité des résultats, à la fourniture d\u0026#39;informations et à l\u0026#39;engagement des parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travailler en étroite collaboration avec ses collègues afin de maintenir une voix cohérente et de qualité dans l\u0026#39;ensemble du portefeuille.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Établir un partenariat de confiance avec la direction opérationnelle d\u0026#39;AirCover pour assurer un alignement constant et régler les problèmes émergents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 10\u0026amp;nbsp;ans d\u0026#39;expérience dans le soutien à la clientèle, l\u0026#39;assurance qualité ou les opérations, avec une expérience avérée dans la direction de programmes de qualité dans les services administratifs, les demandes d\u0026#39;indemnité ou les services financiers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Au moins 5\u0026amp;nbsp;ans d\u0026#39;expérience en gestion d\u0026#39;équipes de qualité, y compris la gestion directe d\u0026#39;analystes de la qualité ou de responsables de la qualité dans une organisation de soutien mondiale basée sur des partenaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baccalauréat ou expérience équivalente, idéalement dans un domaine connexe. Un MBA ou une maîtrise est un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise approfondie des méthodologies de qualité (COPC, AQS, Six Sigma, Lean), avec une capacité avérée à les appliquer à des environnements de soutien complexes et à volume élevé.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience avec les plateformes d\u0026#39;outils d\u0026#39;assurance qualité, y compris la maîtrise pratique de la conception de formulaires, de la gestion de l\u0026#39;étalonnage et du déploiement de l\u0026#39;assurance qualité automatisée.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité avérée à établir des relations de confiance avec les parties prenantes opérationnelles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aisance à travailler dans des environnements complexes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences analytiques, et capacité à tirer des informations des données d\u0026#39;assurance qualité, à élaborer des arguments solides à l\u0026#39;intention de la direction opérationnelle et à distinguer les problèmes liés aux agents des défaillances systémiques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Souhaité\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certification COPC ; Six Sigma Green Belt ou Black Belt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience avec \u0026lt;a href=\u0026quot;http://Observe.AI\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Observe.AI\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en gestion de programmes, gestion du changement ou conception organisationnelle dans un environnement technologique à forte croissance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience au sein de modèles de gouvernance BPO/fournisseurs à grande échelle, ou en collaboration étroite avec ceux-ci (plus de 1 000 ETP partenaires répartis sur plusieurs sites et zones géographiques).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience directe de la qualité des réclamations d\u0026#39;assurance ou d\u0026#39;environnements de produits de protection équivalents à AirCover, y compris la conception d\u0026#39;évaluations fondées sur l\u0026#39;exactitude et les normes de défendabilité.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7862110?gh_jid=7862110","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3423673,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7862110,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Gestionnaire, Soutien Premium","company_name":"Airbnb","first_published":"2026-07-17T18:27:07-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;L\u0026#39;impact que vous aurez :\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;5:1-5:394;63-456\u0026quot;\u0026gt;Nous sommes à la recherche d\u0026#39;une personne dévouée et enthousiaste pour offrir une gestion exceptionnelle du service à la clientèle à la communauté Airbnb, à titre de Gestionnaire. La personne idéale est accueillante, analytique et engagée à offrir les normes de service les plus élevées grâce au coaching et au perfectionnement de son équipe. Il s\u0026#39;agit d\u0026#39;un poste à temps plein basé au Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;7:1-7:843;458-1300\u0026quot;\u0026gt;Le Gestionnaire soutient un ou plusieurs services internes de service à la clientèle. Il s\u0026#39;agit d\u0026#39;un rôle de leadership opérationnel qui exige une expérience considérable en service à la clientèle et en gestion d\u0026#39;équipe. Les Gestionnaires supervisent des équipes d\u0026#39;environ 10 à 15 ambassadeurs et doivent être en mesure de guider et de perfectionner leurs ambassadeurs, en faisant preuve de compétences de service à la clientèle de premier ordre. De solides compétences organisationnelles et la capacité de concilier le travail en temps réel et le travail planifié sont également requises. Ils doivent également être adaptables et réactifs dans notre environnement au rythme rapide, parfois sous pression, tout en demeurant flexibles, proactifs, ingénieux, efficaces et en démontrant un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Une journée typique :\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;11:1-11:141;1328-1468\u0026quot;\u0026gt;Superviser un environnement opérationnel solide pour vos équipes et assurer un soutien de haute qualité à la communauté grâce à votre équipe\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;13:1-18:298;1470-2915\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;13:1-13:312;1470-1781\u0026quot;\u0026gt;Gérer l\u0026#39;exécution par l\u0026#39;équipe des enjeux complexes, sensibles et/ou urgents pouvant présenter un risque important pour notre marque ou notre communauté, y compris agir comme point d\u0026#39;escalade le plus élevé pour les consultations de dossiers et les escalades de haut niveau provenant d\u0026#39;autres parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;14:1-14:248;1782-2029\u0026quot;\u0026gt;Rencontrer régulièrement vos subalternes directs pour examiner leur travail et offrir un coaching de haute qualité fondé sur le comportement; devoir être en mesure de créer une stratégie ou un plan de développement du rendement pour vos services\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;15:1-15:202;2030-2231\u0026quot;\u0026gt;Fournir à votre équipe des lignes directrices sur les meilleures pratiques pour la gestion des dossiers et des situations, et veiller à ce que les méthodes de travail soient documentées et respectées\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;16:1-16:153;2232-2384\u0026quot;\u0026gt;Veiller à ce que l\u0026#39;équipe soit constamment dotée en personnel de façon appropriée et que le personnel termine son intégration et sa formation continue\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;17:1-17:233;2385-2617\u0026quot;\u0026gt;Pour les dossiers impliquant des parties prenantes internes, guider les ambassadeurs afin qu\u0026#39;ils prennent les mesures appropriées jusqu\u0026#39;à la fermeture du dossier et, dans de rares cas, appuyer la gestion de dossiers sur le terrain\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;18:1-18:298;2618-2915\u0026quot;\u0026gt;Collaborer avec la Planification de la capacité et la PMO afin d\u0026#39;établir l\u0026#39;effectif minimal, d\u0026#39;assurer une couverture adéquate, la planification des mesures d\u0026#39;urgence liées aux répercussions des changements, et de défendre les besoins en personnel par rapport au volume ou à la charge de travail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;20:1-20:76;2917-2992\u0026quot;\u0026gt;Stimuler le rendement au niveau de l\u0026#39;ambassadeur, de l\u0026#39;équipe et du service\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;22:1-26:197;2994-4003\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;22:1-22:296;2994-3289\u0026quot;\u0026gt;Veiller à ce que les membres de l\u0026#39;équipe soient tenus responsables des objectifs de rendement de façon juste et équitable en établissant des attentes claires, en faisant un suivi individuel et en offrant un coaching positif pour développer et améliorer leurs compétences de façon personnalisée\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;23:1-23:250;3290-3539\u0026quot;\u0026gt;Gérer le rendement des ambassadeurs et de l\u0026#39;équipe, y compris en cernant les tendances de rendement, en offrant des mesures correctives et une rétroaction globale positive, et en rédigeant les évaluations de fin d\u0026#39;année et les plans d\u0026#39;amélioration\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;24:1-24:174;3540-3713\u0026quot;\u0026gt;Être en mesure d\u0026#39;établir et d\u0026#39;exprimer la vision et l\u0026#39;orientation du trimestre; livrer cette vision et cette orientation lors de rencontres générales de type « all hands »\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;25:1-25:93;3714-3806\u0026quot;\u0026gt;Partager des commentaires et des recommandations sur l\u0026#39;établissement des cibles de service\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;26:1-26:197;3807-4003\u0026quot;\u0026gt;Assurer une surveillance du rendement global du service et contribuer à la production de rapports sur les tendances, en offrant une vue d\u0026#39;ensemble du service au Directeur, Prestation de services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;28:1-28:54;4005-4058\u0026quot;\u0026gt;Bâtir et entretenir une équipe engagée et diversifiée\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;30:1-35:209;4060-5419\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;30:1-30:315;4060-4374\u0026quot;\u0026gt;Assumer la gestion complète de la stratégie et des opérations liées au personnel au sein de votre équipe d\u0026#39;ambassadeurs, afin de favoriser un environnement d\u0026#39;équipe performant et durable. Cela comprend l\u0026#39;embauche, l\u0026#39;intégration, le développement des talents et l\u0026#39;engagement, le bien-être et le moral du personnel\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;31:1-31:262;4375-4636\u0026quot;\u0026gt;Favoriser la réussite professionnelle de l\u0026#39;équipe et de chaque personne en soutenant et en mettant au défi votre équipe afin qu\u0026#39;elle atteigne et dépasse les attentes, grâce à des objectifs clairs, de la rétroaction, des rencontres individuelles et du coaching\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;32:1-32:252;4637-4888\u0026quot;\u0026gt;Soutenir le développement professionnel au sein de l\u0026#39;équipe en trouvant et en créant des occasions de développement, et en tirant parti des ressources offertes à l\u0026#39;échelle de l\u0026#39;entreprise pour favoriser régulièrement le développement de votre équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;33:1-33:162;4889-5050\u0026quot;\u0026gt;Assumer les tâches de gestion quotidiennes, comme l\u0026#39;approbation des congés, les rencontres d\u0026#39;équipe et individuelles, et la gestion des enjeux liés aux Talents\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;34:1-34:160;5051-5210\u0026quot;\u0026gt;Maintenir une culture d\u0026#39;ouverture, de transparence et de responsabilisation permettant à nos équipes d\u0026#39;offrir leur meilleur travail tout en étant elles-mêmes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;35:1-35:209;5211-5419\u0026quot;\u0026gt;Faire preuve d\u0026#39;un leadership fort sur des enjeux importants, notamment la diversité et l\u0026#39;appartenance, l\u0026#39;allié-ship, l\u0026#39;éthique, la conformité, et le maintien de normes élevées de service envers l\u0026#39;entreprise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;37:1-37:114;5421-5534\u0026quot;\u0026gt;Soutenir les initiatives stratégiques au sein de la Prestation de services et de votre service, selon les besoins\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;39:1-41:252;5536-6279\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;39:1-39:263;5536-5798\u0026quot;\u0026gt;Guider l\u0026#39;équipe vers la mise en œuvre réussie des changements ou objectifs stratégiques de l\u0026#39;entreprise ou autres au sein de votre service, en relayant les mises à jour et les changements, en communiquant les nouvelles exigences et en offrant de la rétroaction\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;40:1-40:229;5799-6027\u0026quot;\u0026gt;Soutenir, selon les besoins, les projets d\u0026#39;amélioration du rendement et des opérations de la Prestation de services à l\u0026#39;interne, en collaboration avec l\u0026#39;équipe d\u0026#39;Excellence de la prestation et les partenaires interfonctionnels\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;41:1-41:252;6028-6279\u0026quot;\u0026gt;Faire preuve d\u0026#39;esprit critique et évaluer constamment nos procédures. Recueillir la rétroaction de l\u0026#39;équipe afin de cerner les occasions d\u0026#39;améliorer le rendement et de mieux optimiser les processus pour l\u0026#39;équipe, le service et la communauté mondiale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Votre expertise:\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;45:1-51:81;6303-7394\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;45:1-45:191;6303-6493\u0026quot;\u0026gt;8 années ou plus d\u0026#39;expérience progressive dans un rôle de service à la clientèle ou d\u0026#39;opérations, dont 5 années dans un rôle de gestion directe du personnel et du cycle de vie des employés\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;46:1-46:107;6494-6600\u0026quot;\u0026gt;Expérience démontrable dans l\u0026#39;amélioration du rendement des équipes à titre de gestionnaire hiérarchique\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;47:1-47:208;6601-6808\u0026quot;\u0026gt;Expérience dans le déploiement de ressources pour gérer des situations de crise en temps réel, y compris la gestion de dossiers hautement sensibles ou graves, et le pouvoir décisionnel en matière de pertes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;48:1-48:190;6809-6998\u0026quot;\u0026gt;Expérience en analyse et en production de rapports de données afin de cerner les tendances de rendement, ainsi que dans l\u0026#39;élaboration et la mise en œuvre de normes de gestion du rendement\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;49:1-49:221;6999-7219\u0026quot;\u0026gt;Expérience dans la traduction d\u0026#39;objectifs et de stratégies globaux en actions concrètes et applicables pour vos équipes, y compris l\u0026#39;établissement de cibles opérationnelles ou fonctionnelles ou d\u0026#39;objectifs de rendement\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;50:1-50:94;7220-7313\u0026quot;\u0026gt;Capacité à travailler les fins de semaine, les jours fériés et sur appel, selon les besoins\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;51:1-51:81;7314-7394\u0026quot;\u0026gt;Excellentes compétences en communication, à l\u0026#39;oral comme à l\u0026#39;écrit, en anglais\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Vos compétences et aptitudes:\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;55:1-63:160;7432-8873\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;55:1-55:257;7432-7688\u0026quot;\u0026gt;Compétences exceptionnelles en leadership et en gestion d\u0026#39;équipe pour gérer une équipe de professionnels — à l\u0026#39;aise avec les conflits, avec le fait de donner et de recevoir de la rétroaction, et avec la gestion des enjeux liés aux employés ou aux Talents\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;56:1-56:173;7689-7861\u0026quot;\u0026gt;Excellentes compétences en communication pour collaborer avec différentes parties prenantes et gérer des dossiers sensibles, tout en demeurant calme et posé sous pression\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;57:1-57:158;7862-8019\u0026quot;\u0026gt;Organisé et ingénieux; capable de jongler avec plusieurs tâches à la fois, avec un souci du détail et un suivi rigoureux, même dans des situations ambiguës\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;58:1-58:138;8020-8157\u0026quot;\u0026gt;Compréhension approfondie des opérations et des processus de service à la clientèle, avec la capacité de les transmettre à votre équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;59:1-59:134;8158-8291\u0026quot;\u0026gt;Capacités de réflexion stratégique et de résolution de problèmes pour évaluer les procédures et cerner les occasions d\u0026#39;amélioration\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;60:1-60:103;8292-8394\u0026quot;\u0026gt;Capacité à relayer l\u0026#39;information avec du contexte et à guider votre équipe à travers les changements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;61:1-61:202;8395-8596\u0026quot;\u0026gt;Compétences exceptionnelles en coaching; vous avez un quotient émotionnel élevé et savez adapter votre rétroaction et votre style de communication selon les besoins de la personne coachée ou mentorée\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;62:1-62:117;8597-8713\u0026quot;\u0026gt;Compétence culturelle et engagement fort envers la promotion de la diversité et de l\u0026#39;inclusion au sein de l\u0026#39;équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;63:1-63:160;8714-8873\u0026quot;\u0026gt;Maîtrise de divers outils d\u0026#39;analyse et de production de rapports de données pour suivre les tendances de rendement (Tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Votre lieu de travail:\u0026lt;/h4\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;67:1-67:631;8903-9533\u0026quot;\u0026gt;Ce poste est admissible au télétravail — Canada. Le rôle peut inclure du travail occasionnel dans un bureau Airbnb ou la participation à des rencontres hors site, selon une entente avec votre gestionnaire. Bien que le poste soit admissible au télétravail, vous devez résider dans une province où Airbnb Canada inc. possède une entité enregistrée. Nous pouvons actuellement embaucher dans les provinces suivantes : Alberta, Ontario, Colombie-Britannique, Québec et Saskatchewan. Cette liste évolue continuellement; veuillez donc vérifier auprès de votre recruteur ou recruteuse quelles provinces vous rendent admissible à ce poste.\u0026lt;/p\u0026gt;\n\u0026lt;h4 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot; data-sourcepos=\u0026quot;69:1-69:59;9535-9593\u0026quot;\u0026gt;Notre engagement envers l\u0026#39;inclusion et l\u0026#39;appartenance:\u0026lt;/h4\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;71:1-71:355;9595-9949\u0026quot;\u0026gt;Airbnb s\u0026#39;engage à travailler avec le plus vaste bassin de talents possible. Nous croyons que la diversité des idées favorise l\u0026#39;innovation et l\u0026#39;engagement, et nous permet d\u0026#39;attirer des personnes créatives, ainsi que de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à soumettre leur candidature.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;73:1-73:541;9951-10491\u0026quot;\u0026gt;Nous nous efforçons également d\u0026#39;offrir un processus de candidature et d\u0026#39;entrevue inclusif pour les personnes en situation de handicap. Si vous êtes une personne candidate en situation de handicap et que vous avez besoin d\u0026#39;une mesure d\u0026#39;adaptation raisonnable pour soumettre votre candidature, veuillez communiquer avec nous à l\u0026#39;adresse suivante : \u0026lt;a class=\u0026quot;underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et la mesure d\u0026#39;adaptation nécessaire pour vous aider dans le processus de recrutement.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;75:1-75:153;10493-10645\u0026quot;\u0026gt;Nous vous demandons de communiquer avec nous seulement si vous êtes une personne candidate dont le handicap l\u0026#39;empêche de remplir notre demande en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;77:1-77:213;10647-10859\u0026quot;\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à évaluer efficacement un grand volume de candidatures. Toutes les décisions finales d\u0026#39;embauche sont prises par une personne réviseure.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;79:1-79:77;10861-10937\u0026quot;\u0026gt;Ce rôle est nouvellement créé et ne remplace ni ne comble un poste existant.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$94,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$117,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7590542?gh_jid=7590542","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355343,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7590542,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Growth Marketing Lead, Japan ","company_name":"Airbnb","first_published":"2026-02-05T10:05:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, the Growth Marketing team sits at the dynamic crossroads of marketing, engineering, and data science. We’re responsible for driving Airbnb’s business performance by deploying innovative, data-driven marketing strategies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Growth Marketing Lead, you’ll have a unique opportunity to shape Airbnb’s growth narrative in Japan. You’ll be the champion for Growth Marketing channels, translating strategic vision into actionable plans and flawless execution. You’ll identify and prioritize high-impact opportunities, manage complex cross-functional projects, and collaborate with global and regional teams. Your leadership will ensure not only the ongoing success of our core marketing programs, but also the discovery of new areas of growth for your market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and Execute Growth Marketing Strategies: Identify and incorporate local nuances to infuse authentic local flavor into Growth Marketing initiatives, ensuring strategies are tailored to resonate with local cultures, preferences, and market conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Leadership: Build strong relationships with regional and global teams, setting and managing expectations effectively to deliver measurable business impact. Establish and optimize operating rhythm and ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management: Partner closely with Regional Marketing, Engineering, Product, Data Science, and Creative teams to align on priorities, shape product roadmaps, and lead the planning and execution of Growth Marketing initiatives—ensuring flawless delivery, clear accountability, and effective communication across all levels. Strategic Vision \u0026amp;amp; Hands-On Execution: Operate at both strategic and tactical levels—setting vision, defining KPIs, and rolling up your sleeves to support the execution and optimization of growth campaigns in-market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Insights \u0026amp;amp; Reporting: Build strong relationships with Japan Business and Marketing Teams and ensure alignment across initiatives. In regional leadership reviews, represent Growth Marketing, provide actionable insights, clear reporting, and thoughtful recommendations to guide strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth Marketing Expertise: 10+ years of\u0026amp;nbsp; relevant work experience in Growth Marketing\u0026amp;nbsp; (Search, CRM, Display, and Affiliate), with proven track record of scaling business for B2C brands ideally in fast-paced, global environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Japan Market Mastery: Deep understanding of the Japan market, consumer trends, and digital behaviors, with experience tailoring strategies for Japan and working with local agencies and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and Strategic: Expert at leveraging data to prioritize opportunities, drive decision-making, and measure business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration: Proven ability to influence and drive product conversations with engineering, design, creative and data science partners. Experience working with global channel owners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management Excellence: Highly organized self-starter who thrives in dynamic environments; able to independently manage complex projects from strategy to execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Management: Exceptional communicator who builds trust and alignment with senior leadership, peers, and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-Driven: Relentless focus on outcomes, with a track record of delivering against ambitious goals through innovation, iteration, and hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Acumen: Familiarity with marketing automation, analytics tools, and digital platforms; able to translate business needs into technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8192330?gh_jid=8192330","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3545034,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8192330,"updated_at":"2026-09-18T17:02:22-04:00","requisition_id":"ONE","title":"Internal Communications Lead","company_name":"Airbnb","first_published":"2026-09-10T17:02:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of Airbnb\u0026#39;s culture.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Internal Communications team aims to build a strong and enduring culture by connecting more than 8,000 employees around the world to Airbnb\u0026#39;s mission, community, and core values through storytelling and shared experiences. Our charter is simple and demanding: share high-quality, concise, relevant communications that inform and inspire.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are seeking an experienced communicator who is, first and foremost, an outstanding writer, and who can apply that craft to some of the most technical and consequential work happening at the company. The ideal candidate takes an entrepreneurial approach, both setting high-level direction and getting hands-on with tactics. You proactively influence, drive for clarity, and keep an eye on the details. You are an avid researcher and messaging strategist. And you’ll bring your skills to bear in a fast-moving environment involving multiple projects, deadlines, and personalities.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our technology organization and its leadership team are evolving rapidly, with a growing volume of executive content. You will absorb complex material, help decide what matters, and turn it into moments and messages employees remember. You will be the internal communications partner to a set of VP-level leaders, with a particular focus on AI and data science. You will also help raise the editorial bar across the team as a trusted creator and reviewer for our company-wide channels. You will set and steward our internal voice and style, and contribute to the editorial direction of our practice.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Act as a strategic partner to your client leaders, providing counsel, feedback, and presentation coaching, and collaborating primarily during Pacific Time core hours.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop quality executive materials: leader-voice Slack posts and email notes, thought leadership, all-hands narratives, org change communications, and short-form scripts with a heavy emphasis on emerging technology topics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate deeply technical work into compelling messages for both technical and non-technical employee audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Shape and align functional narratives to broader company priorities, so that Tech\u0026#39;s story connects to where Airbnb is going.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own the design and production of high-impact connection moments for your client orgs (all-hands, forums, leadership offsites), including defining the narrative, building presentations, and coaching presenters.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as a trusted editor for the wider team, strengthening channel standards, shaping how we plan and measure content, and helping quality scale beyond any one reviewer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead or support change management, crisis communications, and special projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years in strategic internal communications, editorial, or journalism, with a relevant degree (Journalism, Communications, PR, or related field) and a track record of producing work to a consistently high standard.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Exceptional writer and editor above all else (creative, concise, and hyper-clear) able to take a dense or messy draft and make it sing under deadline.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated fluency with AI and other technical subject matter, with genuine curiosity about product development and how things work.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven counselor to senior leaders, with strong editorial judgment and news sense, including an instinct for what is relevant to a given audience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;End-to-end communications practitioner and operator: develops and executes tailored messaging and campaigns (planning, research, writing, editing, distribution, measurement) and designs effective comms programs and channels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong presentation and interpersonal skills, with fluency in Google Slides and Keynote to convey complex topics simply for employees.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Self-directed and collaborative with strong analytical problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable picking up a new subject area or client org and learning its nuances quickly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Highly organized and resourceful, with excellent project management skills, attention to detail, urgency, and follow-through; committed to confidentiality, sound judgment, and business ethics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deeply aligned with and passionate about Airbnb\u0026#39;s mission and community.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":73696}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8207084?gh_jid=8207084","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552067,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8207084,"updated_at":"2026-09-18T16:48:31-04:00","requisition_id":"ONE","title":"Lead Advanced Analyst, Integrated Marketing","company_name":"Airbnb","first_published":"2026-09-16T14:23:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Integrated Marketing Analyst sits within Marketing Analytics and serves as the measurement engine for Airbnb\u0026#39;s cross-channel growth initiatives, spanning Search, Growth Media, Affiliates, and Guest Engagement across Homes, Experiences, Services, and Hotels, as well as emerging pilots. You\u0026#39;ll partner closely with Marketing, Creative, Data Science, and Finance to prove incrementality and optimize investment across a fast-moving, test-and-learn portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the dedicated analytics lead for cross-channel marketing strategies for new business lines (eg loyalty or Experiences \u0026amp;amp; Services). You’ll start by owning all of the marketing work for Airbnb\u0026#39;s new community and loyalty pilot program, as it scales through multiple phases of testing across international markets. You\u0026#39;ll design the experiments that separate true program impact from individual campaign-level lift, and turn results into clear recommendations on what to scale, iterate, or stop. As the loyalty program testing cadence eases, you\u0026#39;ll flex your capacity to support other Integrated Marketing priorities, bringing the same rigor to initiatives across Experiences, Hotels, and Luxe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own measurement strategy:\u0026lt;/strong\u0026gt; Design and lead the end-to-end measurement plan for a major loyalty/community pilot, including multi-arm testing across benefits, credits, and offers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and analyze experiments:\u0026lt;/strong\u0026gt; Owning experimentation end to end, write experiment plans and analyze the results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Conducting analysis to deliver actionable insights:\u0026lt;/strong\u0026gt; Surface findings on customer segments, timing, and creative performance that inform decisions on scaling the program and where to prioritize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with cross-functional partners:\u0026lt;/strong\u0026gt; Partner with marketing, operations, finance, data science, and product to support a data-driven strategy for marketing, share results, and influence decisions through data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Present to leadership:\u0026lt;/strong\u0026gt; Deliver clear, decision-ready readouts to senior marketing and cross-functional leadership on program and campaign effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand scope over time:\u0026lt;/strong\u0026gt; As testing needs ease, apply the same experimentation approach to support other growth marketing priorities across additional lines of business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 6+ years in analytics or data science, with depth in marketing, growth, or lifecycle/loyalty analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation expertise:\u0026lt;/strong\u0026gt; Strong background in causal inference and designing experiments and holdouts for multi-touchpoint marketing programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insights \u0026amp;amp; Influence:\u0026lt;/strong\u0026gt; A track record of insights that directly shape strategy, roadmaps, and budget decisions at a senior level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent ability to translate complex analytical trade-offs into clear, confident recommendations for senior, cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical skills:\u0026lt;/strong\u0026gt; Advanced proficiency in SQL and Python or R, with experience working in large-scale data environments and building scalable reporting tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern toolkit:\u0026lt;/strong\u0026gt; Experience using AI tools to accelerate analysis and build scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability:\u0026lt;/strong\u0026gt; Comfort operating with ambiguity across a fast-paced, evolving portfolio of initiatives spanning multiple business lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Quantitative degree required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7948314?gh_jid=7948314","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452076,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7948314,"updated_at":"2026-09-18T16:52:19-04:00","requisition_id":"ONE","title":"Lead, Advanced Analytics, Acquisition","company_name":"Airbnb","first_published":"2026-05-26T14:18:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a global leader in the travel and hospitality industry, is dedicated to creating a world where anyone can belong anywhere. With our unique accommodations and experiences, we connect travelers with local hosts across the globe. As we continue to innovate and grow, we\u0026#39;re looking for dynamic individuals to join our team and help shape our trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Airbnb is seeking a Lead, Advanced Analytics, Acquisition to support the acquisition of new Hosts and drive the growth of the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The individual in this role will focus on in-depth data analysis, metric definition, benchmark creation, experimentation, and synthesis to high-level insights for prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced data analysis to extract actionable insights that inform strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with business teams, providing data-driven insights to support strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define new metrics and identify leading indicators of key business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build dashboards to track key performance metrics across markets and customer segments to establish benchmarks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct A/B tests to improve business performance and maximize incrementality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including Strategic Finance, Data and Analytical Engineering, and Data Science, to align strategies and leverage synergies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in advanced analytics or business data science within a marketplace or business strategy setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of econometric and statistical analysis, and experience in applying these skills to derive insights from broad data sets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in at least one programming language (Python or R) and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-assisted analytics (Claude, ChatGPT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8125981?gh_jid=8125981","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519075,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8125981,"updated_at":"2026-09-18T16:52:58-04:00","requisition_id":"ONE","title":"Lead, Advanced Analytics, Community Support","company_name":"Airbnb","first_published":"2026-08-13T17:23:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive day to day analytics and create scalable data tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about solving complex problems within the Community support domain with data \u0026amp;amp; insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and drive data-driven roadmaps for the CS working groups. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations \u0026amp;amp; Engineering managers of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the business insights \u0026amp;amp; reporting platform to detect and support the driving efficacy and efficiency of\u0026amp;nbsp; behaviors and product interfaces and processes across CS platform and contact center network\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data modeling of the various entities and using tools \u0026amp;amp; frameworks for optimizing community and agent experiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining and evaluating key metrics in an unstructured problem space including measurement of new product launches. Communicating a robust understanding of what moves these metrics and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence experimentation \u0026amp;amp; measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 8+ years of industry experience in business analytics and a degree (Masters or\u0026amp;nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience supporting \u0026lt;strong\u0026gt;customer service support\u0026lt;/strong\u0026gt; and/or have worked closely with \u0026lt;strong\u0026gt;operations teams\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with\u0026amp;nbsp; non-experimental causal inference methods, experimentation and machine learning techniques,\u0026amp;nbsp; ideally in a multi-sided platform setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of\u0026amp;nbsp; schema design and high-dimensional data modeling (ETL framework like Airflow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to pushback, influence and draw attention to what moves the needle the most based on data and insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8009372?gh_jid=8009372","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3472665,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8009372,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Lead - Advanced Analytics, Gurgaon","company_name":"Airbnb","first_published":"2026-06-16T05:38:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb\u0026#39;s business goals. The ACOE\u0026#39;s vision is to build a world-class analytics organization that provides scalable, AI-enabled analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnerships \u0026amp;amp; economics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ACOE\u0026#39;s delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Lead Advanced Analyst in our India Analytics team who works with the Community Support business. The analyst must have deep functional expertise in building and scaling analytical solutions and serve as a strategic thought partner to product teams and business leaders across marketplace teams driving insights, recommendations, and data-informed decisions at scale. This role will sit under the Advanced Analytics family and support Business leaders within our Strategic Planning \u0026amp;amp; Operations organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary data thought partner to product and business leaders across Community Support, providing strategic insights, recommendations, and enabling data-informed decisions at an organizational level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive day-to-day product analytics and create scalable, reusable data tools and frameworks that elevate the entire team\u0026#39;s analytical capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale advanced analytical capabilities; leverage Airbnb\u0026#39;s state-of-the-art machine learning infrastructure and central data science tools to collaborate with engineers, product managers, designers, and operations agents to achieve shared, cross-functional goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion AI-first analytics practices across the team identifying high-impact opportunities to integrate LLM-based tools, AutoML, and advanced AI capabilities into analytical workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong sense of urgency and commitment to Airbnb\u0026#39;s mission of belonging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of how guests and hosts interact with our Community Support platform and how we can manage risk while meeting regulatory compliance requirements through structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide junior analysts, fostering a culture of analytical rigor, curiosity, and continuous skill development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the product analytics roadmap, prioritization, and delivery of solutions in the Strategic Planning \u0026amp;amp; Operations space, operating with minimal direction and planning up to 6 months ahead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead projects end-to-end: building timelines, defining key milestones, providing regular updates to product managers and analytics leadership, and delivering against agreed timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product Managers and Business leads to design, execute, and evaluate A/B tests; proactively identify and communicate common pitfalls and caveats of experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build credibility and trust with the team by building high-quality ground truth datasets and dashboards that empower stakeholders to answer data questions quickly and independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product Engineering to spec out logging and with Analytics Engineering to build scalable data tools for mass consumption within Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Devise business metric frameworks and optimization models to support Airbnb\u0026#39;s product, operations, and policy decisions at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence data-driven decisions across global sites and business verticals via business reviews, self-serve portals, planning scorecards, and impact analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with new Airbnb policy/product features to help deter and mitigate risk; translate findings into actionable recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and influence machine learning model development in partnership with DS/Engineering teams to automate policy enforcement decisions, while routing the most complex cases for manual review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to apply AI-assisted tools (e.g., LLMs, AutoML, NLP pipelines) to accelerate analytical delivery and unlock new analytical capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the availability of data quality and integrity for analysis and reporting by blending external and internal data sources, working closely with global operations and India analytics functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience with an advanced degree (Master\u0026#39;s or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Expert-level SQL; complex query optimization, performance tuning, and schema design; strong understanding of ETL/ELT pipelines; working knowledge of data transformation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming \u0026amp;amp; Statistical Modeling: Advanced proficiency in Python (pandas, numpy, scikit-learn, statsmodels); ability to build and deploy end-to-end analytical models; experience with advanced regression techniques, time-series analysis, and causal inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experimentation \u0026amp;amp; Analytical Frameworks: Expert-level A/B testing and multivariate testing; advanced experiment design including power analysis, switchback testing, and quasi-experimental methods (diff-in-diff, regression discontinuity); digital funnel and cohort analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Machine Learning \u0026amp;amp; AI (Proficient): Proficiency in ML techniques including EDA, hypothesis testing, linear/logistic regression, SVM, ridge/lasso regression, random forest, NLP, KNN, and K-means; hands-on experience with LLMs (e.g., ChatGPT, Gemini, Claude) and applied prompt engineering; ability to independently deploy AI tools to solve analytical problems; awareness of responsible AI, data privacy (GDPR/CCPA), and bias mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with forecasting and advanced econometric modeling is a requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualization \u0026amp;amp; Storytelling: Advanced proficiency in Tableau, Power BI, or equivalent BI platforms; ability to design and build executive-level dashboards and self-serve analytics portals; strong data storytelling and presentation skills for senior leadership audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Foundations: Strong working knowledge of Presto, Hive, Teradata, and Spark; experience designing scalable data models for analytical consumption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI tool proficiency: Independently applies AI tools (LLMs, AutoML, NLP pipelines) to solve complex business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs and implements AI-enhanced analytical workflows that can be adopted team-wide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluates and selects appropriate AI models for specific use cases; understands trade-offs between model complexity, interpretability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champions responsible AI principles including bias detection, model fairness, and compliance with data privacy regulations (GDPR/CCPA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to AI-first culture by sharing best practices, running enablement sessions, and identifying new AI use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead and influence cross-functional teams and senior stakeholders in a cross-cultural environment without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills;\u0026amp;nbsp; able to translate complex analytical findings into clear, actionable narratives for both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering full-stack data projects from inception to measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong mentoring and coaching skills; demonstrated ability to develop junior talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, solution-oriented mindset with the ability to maintain confidentiality and objectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional problem-solving abilities, self-motivation, and autonomy; strong organizational and time management skills with the ability to manage multiple high-priority workstreams and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in agile project management practices and tools (e.g., Jira/Asana).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note, this role is based in Gurugram, India and relocation is not offered at this time.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹3,080,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹4,400,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7967712?gh_jid=7967712","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458812,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7967712,"updated_at":"2026-09-18T16:49:46-04:00","requisition_id":"ONE","title":"Lead, Advanced Analytics, Payments","company_name":"Airbnb","first_published":"2026-05-29T16:29:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced professional to join our team as the Payments Insights Analytics Lead. In this role, you will play a critical part in executing the strategic direction of Airbnb\u0026#39;s Payments operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within this role, you will enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations. The team is committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research. We inject quantitative measurements into our user journey, product, processes and implement objective indicators of success. You will collaborate in the development and implementation of policies and procedures related to receiving and processing funds. Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g., timely processing of payments motioning systems for issues). Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payments data globally. Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about solving complex problems within the Payments domain using data, insights, AI/ML models, and experimentation; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships and drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a storyteller and technician that translates deeply technical analyses, and experimental results into compelling narratives that drive strategic business influence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create impact for key\u0026amp;nbsp; projects at the eTeam direct level by iInfluencing strategy and roadmap through data-backed storytelling and actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generating payment reports and analyzing payment data for insights and performance evaluation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage experience across adjacent payment risk domains (trust \u0026amp;amp; safety, identity, fraud, compliance) to bring cross-functional insights and identify systemic patterns or opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience supporting Payments teams and/or have worked closely with payments organizations, with demonstrated exposure to multiple payment risk domains such as trust \u0026amp;amp; safety, identity verification, fraud prevention, chargebacks, regulatory compliance, and financial risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and storytelling skills, you can distill highly technical work (model outputs, experimental results, complex data analyses) into clear, actionable insights for senior leadership and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8080954?gh_jid=8080954","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3500939,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8080954,"updated_at":"2026-09-18T16:49:13-04:00","requisition_id":"MULTI","title":"Lead Advanced Analytics, Product","company_name":"Airbnb","first_published":"2026-07-24T14:15:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Lead, Advanced Analytics, to support our Host Product teams. This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product decisions across the host product surfaces and funnels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Product, Engineering, Finance, Marketing, Operations, Data Science, Advanced Analytics, Data and Analytical Engineering, Capacity Planning and other cross-functional teams to provide actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build metrics / dimensions to monitor product and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to automate repetitive tasks and empower stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in an advanced analytics or product data science role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to conduct rigorous analysis and make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with product teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in analysis of A|B experiments and statistical data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building metrics, from conception to building prototypes with data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in at least one programming language (Python or R) and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-assisted analytics (Claude, ChatGPT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8120458?gh_jid=8120458","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517175,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8120458,"updated_at":"2026-09-18T18:00:02-04:00","requisition_id":"ONE","title":"Lead Localization Operations Program Manager","company_name":"Airbnb","first_published":"2026-08-11T13:50:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a key part of the Localization Operations team, you will be responsible for driving the future process, tooling and automation of how Airbnb delivers high-quality, culturally resonant experiences to users around the world at large scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb Localization team is seeking a Technical Program Manager (TPM) to lead high-impact initiatives at the intersection of localization, technology, and global scale. \u0026lt;/span\u0026gt;This role calls for a unique blend of deep technical expertise, strategic program leadership, and the ability to deliver innovative, scalable solutions that transform how localization is executed.\u0026amp;nbsp;You’ll partner across engineering, product, and external vendors to ensure our tools, processes, and technologies evolve in step with the fast-changing global tech landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and drive complex, cross-functional localization programs from strategy through execution, acting as the single point of accountability for technical localization operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted operating partner to Localization Operations and Localization leadership, translating strategic priorities into executable technical roadmaps and surfacing tradeoffs early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, innovation, and implementation of scalable solutions leveraging technology including AI and machine translation to improve on the quality, cost and efficiency of localization delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the technical direction of Localization at Airbnb through alignment with Localization Leadership on vision and business goals, leveraging SME expertise across the Localization organization and in strategic collaboration with internationalization engineering partners to influence long-term tech roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage technical relationships and integration solutions with external Language Service and Technology providers, ensuring alignment with Airbnb’s evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement in processes, automation, and quality frameworks for localization and translation at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in Technical Program Management or Product Management, with a strong track record of delivering global, technically complex solutions and programs independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep domain knowledge in localization and internationalization, with specific experience implementing end-to-end localization solutions, or integrating AI-driven tools such as machine translation engines, LLMs, or AI driven content evaluation systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical fluency, including an understanding of language technology APIs and MT pipelines relevant to localization and content processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive innovation and influence the development of technical roadmaps in collaboration with business owners, internal users,\u0026amp;nbsp; engineering, product, and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and cross-functional collaboration skills, with a focus on translating technical innovation into operational excellence and business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to distill complex technical and AI/ML concepts into clear, actionable narratives for non-technical stakeholders, including senior operations and functional leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of partnering directly with senior leadership (e.g., Directors, Heads of Function) as a strategic advisor — not just executing against requirements, but shaping them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73684,"name":"Program Management","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8211765?gh_jid=8211765","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3553879,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8211765,"updated_at":"2026-09-18T17:42:56-04:00","requisition_id":"ONE.","title":"Lead Platform Manager, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-17T21:37:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a vision- and mission-driven company. Our Product Managers embody this culture and mindset. They imagine the ideal end state for our community (guests and hosts) and work backward from it, challenging current assumptions. They champion winning strategies, leverage metrics to track progress, and partner with talented cross-functional teammates (engineering, design, data science, and more). Highly hands-on, they are never afraid to roll up their sleeves to deliver the right outcome for our community. If you’re excited to help us create a world where anyone can belong anywhere, we’d love to meet you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Lead Product Manager for Developer Productivity, you will own the product areas developers rely on, and you will own something harder: the end-to-end workflows that determine how productive our engineers actually are. Those workflows cross organizational boundaries — a single developer journey can touch other parts of the infrastructure, reliability, developer experience, and security. Your job is to understand the end-to-end developer journey, find where it breaks, and drive the work to fix it whether or not the fix lives in your teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will define what developer productivity means at Airbnb, instrument it, and be accountable for moving it. In collaboration with business stakeholders, product marketing, and technical program managers, you will help shape the roadmap for these products, with an emphasis on bringing together disparate offerings into a cohesive infrastructure roadmap.This will include the creation and ownership of Product Requirements Documents (PRDs) and Business Requirements Documents (BRDs) to inform technical decisions. You will also partner with engineers, designers, data scientists, and field-operations teams to scale our solutions across existing and emerging business segments, ensuring a cohesive system view.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish product vision and northstar for your area, and connect it into the broader developer productivity strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own cross-cutting developer workflows end to end — mapping where they break across pillars like App \u0026amp;amp; Cloud Infra, Reliability Engineering, and Developer Experience, and driving the changes that improve them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define how we measure developer productivity: build the metrics, instrumentation, and qualitative research that tell us whether engineers\u0026#39; lives are actually getting better\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering, Product, TPM, and Data Science to understand goals and establish success criteria with clearly measurable objectives and key results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop the product roadmap, and get alignment on prioritization and timelines to meet business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence teams you don\u0026#39;t own — build the case, bring the data, and get other groups to prioritize developer productivity work alongside their own roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of how Airbnb\u0026#39;s engineers work day to day, and of the technical architecture underneath, to build and improve products that fit into real workflows rather than around them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute efficiently to ship products and deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional groups to fulfill the team’s mission, acting as the system voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes at all levels of the organization, demonstrating strong executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of product management experience building tools and platforms for technical users — developer tooling, infrastructure, or platform products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of improving developer or engineering productivity, with the measurements to prove it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining and operationalizing metrics for hard-to-quantify outcomes — when quantitative metrics are needed and matter, and when qualitative metrics may or may not be more impactful\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of technical architecture for complex and highly scalable systems, and of modern AI-powered developer workflows: AI-assisted development, code review, CI/CD, build systems, testing, deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive outcomes across organizational boundaries without direct authority — influencing roadmaps you don\u0026#39;t own\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand immediate and longer-term customer goals and needs, and build products that meet them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial drive, and demonstrated ability to lead and influence cross-functional teams to align on a vision and product strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly absorb technical concepts and communicate effectively with technical and non-technical partners at every level of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and scope user requests and platform capabilities, balancing long-term vision against short-term pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience as a software engineer, or working extremely closely with engineering teams, is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with developer productivity research and frameworks (DORA, SPACE, DevEx) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storytelling skills that connect the problem you’re solving to a compelling vision, coupled with a willingness to dive into the details.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8165843?gh_jid=8165843","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3533904,"location":{"name":"Milan, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8165843,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Localization Manager, Italian","company_name":"Airbnb","first_published":"2026-09-01T06:05:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world. We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Do you wake up everyday asking yourself how you can impact the creation of a truly local experience that delights global users? Do you love working with content, design, marketing and engineering teams? Do you want to be part of one of the teams that is actively working on bringing to life Airbnb’s mission, where everyone can belong anywhere? Do you love to work in a fast-paced, fun, fast-growing company? Do you like to work in a multicultural team? Do you love owning the localization strategy for your market?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you answered yes to all the questions above, we would love to talk to you, as the Localization team at Airbnb is looking for an experienced Localization Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, Localization has evolved from translation management into a strategic function that shapes how millions of users experience our platform. Our team partners with launching teams across all content, leveraging LLM-based machine translation alongside human expertise, and actively influences product, marketing, and business decisions to deliver an authentic local experience in every market.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Localization Manager, you will be pivotal in our international expansion efforts, a top priority for Airbnb. You will join the core leadership team in your region, shaping local initiatives and adapting global strategies to meet market needs. Your role will encompass not only driving language strategy but also building collaborations with internal stakeholders and external vendors/agencies to create internationalized products that resonate with local audiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Localization Managers serve as the linguistic and cultural experts in collaborating with local teams to develop strategy that drives business growth. You are the guardians of Airbnb\u0026#39;s tone, style, and voice – and the enforcers of quality and excellence in your language. As a Localization Manager, you\u0026#39;re not only passionate about languages and cultures, but also about giving our users a native experience across all platforms.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you want to help shape how people connect and explore the world – Airbnb is the place to be.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This is a hybrid role based in Milan. We welcome applications from candidates living in Milan, as well as those willing to commute to our Milan office on a regular, ongoing basis. Please note that relocation and commuting costs are not covered.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Localization Manager role and responsibility goes beyond the traditional focus of ensuring quality of translated content:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Country Manager and function leads for Marketing, Legal, Business Operations, Policy, Communications, Community and Supply to devise business strategies that align with Airbnb’s goals in your market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In addition to being the linguistic and cultural expert for the region/market, proactively share roadmap and intent behind product updates to adapt global strategy to the Italian market – and feed local business insights back to regional and global Localization leadership to inform broader strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply linguistic and cultural expertise to develop strategies that drive international growth – understanding Italian market expectations, crafting language approaches that deliver an authentic native experience, and proactively influencing stakeholders to deliver the best possible user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and drive localization of Product naming and Creative copies, engaging and representing local teams to build Airbnb’s brand in international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively research the needs of Airbnb international users in collaboration with Consumer Insights and Research team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand challenges in the localization process and lead localization quality improvement initiatives at the language and team level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the strategy to help achieve excellence in localization quality across all platforms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold translation and QA vendors accountable for quality standards aligned with Airbnb\u0026#39;s expectations; review vendor-reported metrics and RCAs to identify trends and drive improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate language feedback from both users and Airbnb employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain linguistic and cultural standards and guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Creative teams in producing creative content, acting as supervisor for the local Copywriter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in product localization with a proven track record of owning localization strategy in international launches in addition to managing language quality and content localization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and native knowledge of Italian is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building market strategies informed by thorough market research and data analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong capability to collaborate across functions, driving partnerships, and initiatives forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to show initiative and work independently, and drive initiatives at a strategic level\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of UI/UX localization (placeholders, tags, smart counts), CAT tools, i18n libraries, CLDR standards, and LLM-based machine translation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of being a self-starter, self-motivated and outcome-oriented individual who seeks ownership and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to prioritize and manage conflicting demands\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Please submit your CV in English*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€55.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€65.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":309,"name":"Localization","child_ids":[],"parent_id":73692}],"offices":[{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7716341?gh_jid=7716341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389180,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7716341,"updated_at":"2026-09-19T23:32:51-04:00","requisition_id":"MUL","title":"Machine Learning Engineer, Assistance Engineering","company_name":"Airbnb","first_published":"2026-03-22T20:51:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is CHINA BASED\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of ML engineering experience, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7708224?gh_jid=7708224","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3387165,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7708224,"updated_at":"2026-09-18T18:10:57-04:00","requisition_id":"MULTI","title":"Machine Learning Engineer, Relevance and Personalization","company_name":"Airbnb","first_published":"2026-05-08T17:39:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the entire Airbnb digital platform. Be a leader in the team working on critical, impactful projects with focus on developing end-to-end ranking algorithms and ecosystems for optimizing multiple critical business objectives.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We build cutting-edge AI technologies across the end-to-end search ranking product stack w.r.t. data pipelines, feature and model innovations, serving and experimentation efficiency, leveraging rich signals from various types of data (structured, sequential, image, text, etc) at Airbnb. We collaborate closely with teams across Airbnb to develop the ranking solutions and support a healthy marketplace for hosts and guests to further Airbnb’s mission of creating a world where people can Belong Anywhere. Some past publications from the team can be found here:\u0026lt;a href=\u0026quot;https://sites.google.com/view/airbnb-relevance-publications/home\u0026quot;\u0026gt; https://sites.google.com/view/airbnb-relevance-publications/home\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage third-party and in-house Machine Learning tools \u0026amp;amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;New grad Ph.D in ML/AI or 2+ years of industry experience in applied ML/AI with a M.S. or B.S degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (e.g. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (e.g. neural networks/deep learning, optimization) and domains (eg. natural language processing, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to choose the right ML method to solve the problem within current constraints while having a clear vision of the next iterations and a good balance between exploration and exploitation of different techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to go deep and build the most impactful solutions while also leading multiple directions across multiple teams and organizations to ensure the success of our mission.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$166,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$195,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7862109?gh_jid=7862109","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3423673,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7862109,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Manager, Premium Support","company_name":"Airbnb","first_published":"2026-07-17T18:27:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Capacity Planning \u0026amp;amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the ambassador, team, and service level\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both ambassador\u0026amp;nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within a team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff \u0026amp;amp; the employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a line manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator, with fluency, in both written and spoken, English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your skills and competencies:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes; able to translate that to your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching skills, you have high EQ and know how to tailor your feedback \u0026amp;amp; communication style to meet the needs of your coachee or mentee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Remote Eligible - Canada. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$94,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$117,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8071424?gh_jid=8071424","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3497155,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8071424,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Manager, Premium Support (French/English)","company_name":"Airbnb","first_published":"2026-07-17T11:48:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French through coaching and upleveling their team. This is a full time position based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Capacity Planning \u0026amp;amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the ambassador, team, and service level\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both ambassador\u0026amp;nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff \u0026amp;amp; the employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a line manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your skills and competencies:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills in both written and spoken English and French to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes; able to translate that to your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching skills, you have high EQ and know how to tailor your feedback \u0026amp;amp; communication style to meet the needs of your coachee or mentee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and French\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€70.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€90.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8160860?gh_jid=8160860","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3531988,"location":{"name":"New Orleans or Baton Rouge, Louisiana, United States, Atlanta, Georgia, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8160860,"updated_at":"2026-09-18T18:01:47-04:00","requisition_id":"ONE","title":"Manager, Public Policy, Southeast \u0026 Gulf","company_name":"Airbnb","first_published":"2026-08-27T11:38:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and regulatory context for our business, helping them to understand the significant social and economic contributions of our platform. Across the North America (“NAMER”) region, US and Canada specifically, we are engaged in hundreds of local conversations and negotiations with governments big and small.\u0026amp;nbsp; We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and stakeholders in making the case for fair, progressive home sharing rules.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The main role of the Public Policy Manager is to ensure the conception and execution of successful policy campaigns in their assigned region. In coordination with the Public Policy Lead, the Public Policy Manager will draft, develop and execute integrated government relations, communications, stakeholder engagement and mobilization plans and projects to achieve key policy objectives\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Public Policy Manager, you must be meticulously organized, detail- and solutions-oriented. You are also able to see the big picture and prioritize projects strategically when needed, while understanding how to synthesize legislation, information and data that should be escalated to leadership. You should have a strong independent work ethic and excellent communication skills, and an ability to take big ideas and translate them into policy with a positive and creative outlook. The ability to develop and maintain good and strong relationships with key internal functions and stakeholders in the region and globally within Airbnb will be highly valued.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement Airbnb’s legislative and public policy objectives; including helping determine advocacy priorities, positions, and strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review legislative language, draft comments, and research issues to provide analysis and critical thinking on legislation affecting Airbnb’s priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with an extensive network of contacts in local, regional, and national legislative, executive, and administrative offices, as well as with allied groups and coalition partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in meetings with government and elected officials, as well as industry associations, Airbnb hosts, and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at public speaking engagements as directed by the Head of Public Policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage consultants and agencies to support campaign plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure progress is reported accurately and regularly, and roadblocks flagged in a timely fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works closely with cross functional partners to make sure that policy plans fit with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and track legislation and regulatory matters as directed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support as needed to help implement Airbnb’s legislative and public policy activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience working with policy issues in a relevant business, political, governmental, legislative or regulatory context such as tourism and accommodation business, e-commerce / internet / platform regulation, housing and landlord/tenant law, or tax issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple complex projects simultaneously and navigate complex matrix organization with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; planning, memo-writing and budgeting/basic accounting skills with proficiency in major computer applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely creative; takes an entrepreneurial approach to the work with a proven track\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of being proactive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with great presentation and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organized and able to help keep others organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to exercise judgment and maintain confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible with the ability to remain poised under pressure; adapts to situations as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces change and challenges with a positive and solutions-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment; ability to resolve complex and unfamiliar problems in a timely and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for home-sharing and the mission of the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills and experience in managing other people and developing teams will be nice to have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly within the assigned region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be \u0026lt;strong\u0026gt;based in New Orleans, LA or Atlanta, GA \u0026lt;/strong\u0026gt;to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$174,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":78632,"name":"Atlanta, United States","location":null,"child_ids":[],"parent_id":63868},{"id":1355,"name":"New Orleans, United States","location":"New Orleans, LA, United States","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8114339?gh_jid=8114339","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3514772,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8114339,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Manager, Quality, AirCover","company_name":"Airbnb","first_published":"2026-08-31T14:48:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This Senior Quality Lead will own the quality program for AirCover. AirCover is Airbnb\u0026#39;s host protection and property damage insurance product, handling claim reviews at global scale with direct financial exposure in every case.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This function requires a quality leader who can operate rigorously in environments where the stakes of a wrong answer are high, the workflows are complex, and quality measurement must go beyond behavioral compliance to evaluate decision accuracy and defensibility.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership \u0026amp;amp; Program Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and execute the quality strategy for AirCover, aligned to the evolving needs of the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the single accountable Quality leader for AirCover.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and optimize operating models and frameworks that are COPC-aligned.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent quality in WBRs, MBRs, QBRs, and executive reviews; deliver a proactive narrative that surfaces emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Quality Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee QA evaluation execution across AirCover, internally and at BPO partner sites globally, ensuring consistent application of QA processes and frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead root cause analysis on systemic failures, translating QA findings into product, process, and policy recommendations that go beyond agent-level coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define sample selection, alignment thresholds, root cause review, and evaluator-level remediation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure evaluations close with a documented coaching action; build the tracking mechanisms to measure whether coaching is translating into performance improvement over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insights, Reporting \u0026amp;amp; Stakeholder Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the executive escalation quality framework; ensure high-severity AirCover cases are evaluated.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement an NPS/predictive NPS detractor analysis framework, ensuring global patterns surface in real time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a Partner QA Performance Scorecard, establishing clear accountability for Calibration Accuracy, Evaluation Completeness, Critical Error Detection, Coaching Effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, AutoQA \u0026amp;amp; Technology Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish automated KPI reporting, eliminating manual processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AutoQA adoption, with particular focus on the attributes unique to AirCover interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion AI and analytics tools for Specialty insight generation and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Culture Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stabilize the AirCover quality team; a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a One-Quality-Team culture that eliminates the cross-team divides: shared best practices, cross-regional learning, and proactive knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set high expectations and hold the team accountable for output quality, insight delivery, and stakeholder engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with peers to ensure one consistent quality voice across the portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a trusted partnership with AirCover operational leadership to ensure consistent alignment and to address emerging issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in Customer Support, Quality Assurance, or Operations, with demonstrated experience leading quality programs in back-office, insurance claims, or financial services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing quality teams, including direct management of Quality Analysts or Quality Leads in a global, partner-based support organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree, preferably in related field required; MBA or Masters preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with a proven ability to apply them to high-volume, complex support environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with QA tooling platforms, including hands-on ownership of form design, calibration management, and AutoQA deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build trusted relationships with operational stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills; able to derive insight from QA data, build defensible narratives for operational leadership, and distinguish agent-level issues from systemic failures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;COPC certification; Six Sigma Green or Black Belt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Observe.AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in program management, change management, or organizational design within a high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or closely with BPO/vendor governance models at scale (1,000+ partner FTEs across multiple sites and geographies).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with insurance claims quality, or AirCover-equivalent protection product environments, including accuracy-based evaluation design and defensibility standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8178505?gh_jid=8178505","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539237,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8178505,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Market Associate","company_name":"Airbnb","first_published":"2026-09-08T09:20:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of small and medium hosts\u0026amp;nbsp; in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$43,500\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$48,333 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8176559?gh_jid=8176559","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538603,"location":{"name":"Milan, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8176559,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Market Associate","company_name":"Airbnb","first_published":"2026-09-08T06:48:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note this is a hybrid position from our Milan office. Please submit your CV in English.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging entrepreneurs by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be essential that you support them in delivering authentic, high-quality hosting that creates memorable guest experiences. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Fluency in Italian \u0026amp;amp; English.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€40.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€46.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8043473?gh_jid=8043473","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486311,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8043473,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-07-03T03:39:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Market Manager for Hotels at Airbnb, your role will entail ensuring the health and expansion of our supply in France.. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to speak fluently in English and French\u0026amp;nbsp; are required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Paris \u0026amp;nbsp;and must be willing to regularly travel internationally to your assigned territory. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€61.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€72.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8131269?gh_jid=8131269","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520958,"location":{"name":"Sao Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8131269,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Market Manager","company_name":"Airbnb","first_published":"2026-08-17T10:50:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager for Brazil, you will be responsible for the overall supply health of the Airbnb marketplace in your assigned territories. You will play a key role in ensuring high-quality listings, developing our host network, and accelerating supply growth. This role requires a combination of strategic thinking, executional discipline, and deep market understanding to drive results in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires candidates to be based in Brazil. This role is not eligible for relocation support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;Market Manager, you will be responsible for supply generation, market health, and strategic development in your assigned markets. Your role will be pivotal in driving acquisition, ensuring quality, and optimizing host relationships, ultimately strengthening Airbnb’s position in the region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end market strategy for assigned territories, defining priorities across acquisition, availability, pricing, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of assigned managed accounts, ensuring each account receives tailored support and is developed to maximize performance, supply contribution, and satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver against key supply KPIs including NALs, FTBLs, Forward Nights Available, and overall market-level growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate regional and country-level strategy into localized, actionable plans with clear impact on supply growth and market health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify structural supply constraints (e.g., regulatory, pricing behavior, host segmentation) and design solutions to unlock supply and improve performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze market health indicators, proactively identifying trends, risks, and opportunities, and driving corrective actions through WBR/MBR cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and scale acquisition and optimization programs, including field sales, and host engagement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and operationalize repeatable playbooks that can be scaled across markets to drive consistent supply growth and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates in close partnership with the Senior Market Manager for Brazil, co-owning market priorities and acting as a strategic counterpart for defined territories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional stakeholders (Public Policy, Communications, Central Teams) to unblock key initiatives and accelerate market growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain predictability and accountability by tracking performance against targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize initiatives based on impact vs. effort, making clear trade-offs across acquisition, optimization, and retention strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;+7 years of experience in sales, account management, business development, or marketplace growth, preferably in fast-paced or high-growth environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to define and execute market-level strategies in complex and evolving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence without authority and collaborate effectively with cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to translate data into actionable insights and measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify high-impact opportunities, diagnose root causes, and design scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proactive, goal-oriented, and self-managed, with strong prioritization and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business judgment and ability to operate effectively in ambiguous, fast-changing environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills, both written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and Portuguese (mandatory).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with CRM tools (Salesforce preferred).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$14.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$17.500 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8131310?gh_jid=8131310","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520972,"location":{"name":"Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8131310,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-08-17T10:50:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, you will be responsible for the growth of a book of business within some of our top markets in the Caribbean and Central America by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes, and cascade feedback on product and policy to the relevant internal stakeholders — including staying current on evolving Canadian short-term rental regulations at the federal, provincial, and municipal levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and Spanish required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Mexico, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$60,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$75,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8146630?gh_jid=8146630","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3525422,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8146630,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-08-21T07:32:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team is responsible for growing Airbnb’s supply base and growing the destination business, ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, your role will entail ensuring the health and growth of our supply in India. This will involve managing \u0026amp;amp; growing Airbnb Supply and working very closely with your partners to ensure their growth. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of\u0026amp;nbsp; market success. This includes developing acquisition strategies, managing relationships with strategic partners—including creating new partnerships—and working closely with them to grow those relationships and make Airbnb the preferred platform of choice. You will also develop and refine scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of homes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Min 5 to 10 or more years of experience in sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Gurgaon and must be willing to regularly travel to meet your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,750,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹2,500,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8140993?gh_jid=8140993","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523318,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8140993,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Market Manager, Australia","company_name":"Airbnb","first_published":"2026-08-19T02:04:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory. These hosts can\u0026amp;nbsp; You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Market Manager based in Sydney, you will be responsible for the supply health and growth in key markets across Australia and New Zealand managing professional host accounts and supply acquisition of high-quality inventory. You will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of professional hosts, ensuring their retention, growth, and optimisation on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and deliver innovative supply building projects from concept to implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts\u0026amp;nbsp; in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, legal and customer support teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in sales, account management, business development or customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of technology, travel or hospitality industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional commercial acumen, with a deep understanding of revenue drivers, emerging industry trends, and the competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritisation skills with ability to manage competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working with and influencing cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8000413?gh_jid=8000413","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469148,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8000413,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Market Manager - Vacation Rental","company_name":"Airbnb","first_published":"2026-06-15T03:16:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, you will be responsible for the growth of a book of business in your assigned territory, Vacation rental area such as Kawaguchi-ko, Karuizawa, Izu, Hakuba, Awaji, by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localized supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions. This role is based in Tokyo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage professional host account relationships within the Vacation rental area territory (e.g. Kawaguchi-ko, Karuizawa, Izu, Hakuba, Awaji etc)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region, contributing to the growth and engagement of Airbnb\u0026#39;s community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6-8 years experience in account management, partner support and/or sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in hospitality/travel industry, especially in Online Travel Agent market\u0026amp;nbsp; \u0026amp;nbsp;is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge or experience in real estate industry is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or expertise in homesharing business is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have driver’s licence to visit host in vacation rental areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to regularly travel to your aligned market territory. Typical expectation would be once or Twice per quarter.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level of Japanese and Business-level of English is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8189374?gh_jid=8189374","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3543789,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8189374,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Mobile Software Engineer, Quality Platform","company_name":"Airbnb","first_published":"2026-09-09T17:21:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Quality Platform team is at the heart of Airbnb’s mission to deliver a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs — we build the systems that prevent them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team sits at the intersection of Quality Engineering, Infrastructure, and Applied AI. We are evolving how software quality is built by integrating LLMs, intelligent automation, and data-driven systems into the testing lifecycle. You will join a high-impact group of engineers focused on building AI-powered quality systems that scale across one of the world’s most complex codebases.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Mobile Software Engineer, you will be a key contributor to the development of our Quality Platform across both native mobile stacks. You will help build the foundation for how quality is engineered across Airbnb\u0026#39;s iOS and Android ecosystems, developing tools and frameworks that enable our mobile platform to scale while keeping developers productive and confident, regardless of which platform they build on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Build AI-Driven Solutions: Contribute to AI-native agents that automate repetitive testing tasks and provide intelligent feedback to developers on both platforms.Deliver Scalable Infrastructure: Develop and maintain the high-scale platforms and testing environments used daily by the iOS and Android engineering organizations.Promote Engineering Craft: Implement best-in-class mobile patterns and modularity to improve testability and fault-tolerance across both native codebases.Contribute to Operational Excellence: Ensure our automated systems are performant and reliable, making data-driven decisions to optimize the CI/CD lifecycle for both platforms.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Technical Excellence: \u0026lt;/strong\u0026gt;Design and sustain foundational testing frameworks in Swift and Kotlin, emphasizing high performance and developer-centric reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deploy Intelligent Automation: \u0026lt;/strong\u0026gt;Integrate LLM-powered solutions to drive autonomous test discovery and smart orchestration across our native mobile ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect Quality by Design: \u0026lt;/strong\u0026gt;Partner with cross-functional mobile teams to eliminate bottlenecks and ensure robust quality is integrated into the earliest stages of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modernize Infrastructure: \u0026lt;/strong\u0026gt;Scale distributed testing systems to optimize the CI/CD lifecycle, effectively reducing build latency for both iOS and Android stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive R\u0026amp;amp;D Initiatives: \u0026lt;/strong\u0026gt;Work alongside Research and Data Science units to prototype next-generation tools that redefine software quality engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevate Engineering Standards: \u0026lt;/strong\u0026gt;Participate in deep-dive code reviews and the Quality Guild to advocate for best-in-class mobile patterns across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Up to 4+ years of professional mobile development experience in a fast-paced, high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Working knowledge of both Kotlin/Android SDK and Swift/iOS SDK, with experience using modern build tools (Gradle, Xcode).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Framework Development:\u0026lt;/strong\u0026gt; Demonstrated experience building or extending test automation frameworks (e.g., Espresso, Compose Test, XCUITest) and mobile infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Mindset: \u0026lt;/strong\u0026gt;A passion for building tools and SDKs that serve other engineers and improve the developer experience across platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Curiosity:\u0026lt;/strong\u0026gt; An eagerness to learn and apply AI/LLMs to solve complex engineering and quality challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution \u0026amp;amp; Ownership:\u0026lt;/strong\u0026gt; Demonstrated ability to navigate complex codebases and take ownership of features or components from implementation to deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Effective communication skills with the ability to collaborate across diverse technical and product teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8108673?gh_jid=8108673","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3512685,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8108673,"updated_at":"2026-09-18T17:20:49-04:00","requisition_id":"ONE","title":"NextStay Fellow, Tech Ops \u0026 Programs","company_name":"Airbnb","first_published":"2026-09-17T14:08:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Airbnb\u0026#39;s mission is to create a world where people can Belong Anywhere. We\u0026#39;re seeking a NextStay Fellow to help pursue that mission as a hands-on Technical Program Manager (TPM) in our engineering organization.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;The NextStay Fellowship is a launchpad: you\u0026#39;ll join with a strong program management foundation and grow into the full scope and ambiguity of the role, supported by experienced TPMs and engineering partners invested in your success.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Lead execution of a project with a defined scope and approach, turning direction from your manager or senior TPMs into a concrete, realistic plan built around known constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Break work into trackable pieces and use input and output metrics to monitor progress, surfacing slippage before it becomes a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Lead alignment of the project team and hold contributors accountable to deliverables and milestones, while anticipating the next set of work.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Consult team members or leaders to identify risks and mitigation options; track and manage risks you\u0026#39;ve already identified through to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Communicate the project\u0026#39;s vision and success criteria clearly to your project team and stakeholders, and re-evaluate strategy with guidance from leadership on when to pivot versus stay the course.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Ask the right questions to surface potential technical gaps, working collaboratively with engineers and applying a working understanding of sound technical principles.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Actively participate in cultural and functional excellence activities—such as Connect apprenticeship (curriculum contribution, mentorship), diversity and inclusion programming (Airfinity, Blocking Bias training), or hackathons—and demonstrate Airbnb\u0026#39;s core values in everyday interactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;As a NextStay Fellow you\u0026#39;ll own execution of technical programs spanning multiple engineering, product, and operations teams over several quarters — turning objectives set with your manager and senior TPMs into milestones, delivery plans, and team alignment. Working under the guidance of senior TPMs, you\u0026#39;ll hold the program accountable to deliverables while managing scope, schedule, and quality trade-offs, re-planning proactively as conditions change and escalating the decisions that carry real business risk.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Core manager competencies include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Scope Management\u0026lt;/strong\u0026gt; – Partners with the team to define boundaries and milestones against program objectives, enabling informed trade-off conversations and preventing scope creep across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Schedule Management\u0026lt;/strong\u0026gt; – Breaks work into sized, sequenced pieces with clear dependencies, builds a schedule with technical partners, and communicates changes as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Quality\u0026lt;/strong\u0026gt; – Establishes the expected level of quality during planning and treats it as a fixed constraint alongside schedule and scope.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication\u0026lt;/strong\u0026gt; – Keeps stakeholders informed early and often, especially when unexpected issues occur.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management\u0026lt;/strong\u0026gt; – Identifies stakeholders, listens to their concerns, and sets expectations appropriately throughout the project.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Risk Identification\u0026lt;/strong\u0026gt; – Surfaces upstream and downstream dependencies and risks early, analyzing them within the context of the overall plan.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Risk Mitigation\u0026lt;/strong\u0026gt; – Aligns the team on the mitigations that matter most and executes the recommended path with senior TPMs, so the team can respond calmly if a risk materializes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Eligibility Requirements:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We are honored to support transitioning service members. To be considered for this fellowship, please ensure you meet the following criteria:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;You are an active-duty service member currently enrolled in the USSOCOM Warrior Care Program, Career Transition Internship, or a similar program. \u0026lt;em\u0026gt;(Please note: DoD SkillBridge participants are not eligible at this time).\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026amp;nbsp;You are able to begin your Career Transition Fellowship by November 2026 and complete at least 120 days of the program before your military transition.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026amp;nbsp;You are within 180 days of your military transition (separation, ETS, or retirement) at the time of your fellowship starts.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026amp;nbsp;You can provide written approval from your chain of command authorizing your participation before final selection.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Typically 2 years of relevant experience, with a BS or Master\u0026#39;s degree in Computer Science or a related technical field, or equivalent experience. Most TPMs spend roughly 2.5 to 4 years at this level, with a minimum of one year before progressing, before moving into a role with more ambiguity and scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Management:\u0026lt;/strong\u0026gt; Able to build a solid, realistic plan based on identified constraints and track progress using input and output metrics. Comfortable managing scope, schedule, and quality trade-offs, and open to on-the-job training and guidance on prioritization early on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Management:\u0026lt;/strong\u0026gt; Surfaces upstream and downstream dependencies and risks early, aligns the team on how to reduce the impact of the ones that matter most, and drives identified risks through to resolution — partnering with senior TPMs on the recommended path so the team can respond calmly if a risk materializes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Judgment:\u0026lt;/strong\u0026gt; Comfortable working collaboratively with engineers; asks the right questions to surface technical gaps and applies sound technical judgement to evaluate solutions and tradeoffs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Leadership:\u0026lt;/strong\u0026gt; Exchanges information clearly and seeks clarification when needed. Communicates project vision and success criteria effectively to the project team and stakeholders. Strong written and verbal communicator who can answer questions directly related to their project, and manages the project team to deliverables and milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership:\u0026lt;/strong\u0026gt; Takes ownership of programs and drives them forward, exercising sound judgment on when to resolve independently versus when to escalate\u0026amp;nbsp; and partnering with senior TPMs on the decisions that carry real risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please let your recruiter know.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Important information about full-time opportunities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;We cannot guarantee that this project will turn into a full time position. Full-time employment is dependent on headcount availability and business hiring needs. However, we would love to introduce you to the world of Airbnb and other tech companies within our network, as you transition out of the NextStay Program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How we’ll take care of you:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$151,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$151,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73700,"name":"Early Career Programs","child_ids":[73688,73687,73689,73690],"parent_id":73248}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8038161?gh_jid=8038161","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484155,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8038161,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Office Manager, Mexico City","company_name":"Airbnb","first_published":"2026-07-01T10:34:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the Mexico City office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$52,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$65,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8075714?gh_jid=8075714","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498873,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8075714,"updated_at":"2026-09-18T17:42:13-04:00","requisition_id":"ONE","title":"Payments Partnerships Manager, Host Payouts","company_name":"Airbnb","first_published":"2026-07-21T11:38:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is redefining the world\u0026#39;s approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. Our platform connects millions of people a year and furthers our mission to create a world where anyone can belong anywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To power the global Airbnb community, we are building a world-class payments platform - one that currently supports 191 countries, 63 currencies, connects dozens of payment providers and banks, and processes billions of dollars per year for all of Airbnb’s business units. As the platform grows, we’ll be adding new payment partners, establishing licensed payments companies around the world, and building innovative payment experiences and financial products for our guests and hosts. Our goal? To create a future where transparent, simple, and familiar payment solutions can empower people, entrepreneurs and communities on our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking an experienced and strategic Payment Partnerships Manager to drive the vision, execution, and ongoing performance of our partner network supporting how we pay out to our global host community across 200+ markets. Reporting to the Head of Payment Partnerships, this role is pivotal in managing the partnerships that ensure our hosts are paid reliably, efficiently, compliantly and in alignment with our growth and platform goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead business development, deal negotiation, and strategic relationship management for a portfolio of high-value payment partners. With a focus on impact and long-term alignment, you\u0026#39;ll help craft our partner landscape, structure and renegotiate commercial agreements, and serve as a critical voice in expanding and optimizing how payments to hosts are enabled around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic Partner Leadership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve our payout partner strategy in collaboration with the broader Payments, Product, Compliance and Finance teams to ensure coverage, performance, and alignment with Airbnb’s strategic and financial goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right partners in each market, structure new deals, and renegotiate existing relationships to optimize for cost, reliability, reach, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive global deal execution for payouts—developing commercial structures, navigating regional regulatory constraints, and shaping contracts to meet Airbnb’s evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Relationship Management \u0026amp;amp; Performance\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and cultivate high-impact relationships with financial institutions, payment processors, banks, and other key partners, managing executive-level engagement to ensure Airbnb is a priority client.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor partner performance rigorously, identify gaps or opportunities, and lead cross-functional efforts to address issues or evolve terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic business reviews and act as the point of escalation and problem resolution for performance or operational misalignment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Global Payments Strategy \u0026amp;amp; Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in the ongoing scaling of Airbnb’s payout infrastructure—ensuring that partner decisions reflect regional needs, market conditions, cost structures, and regulatory environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Legal, Treasury, Risk, Product, Engineering, and Global Operations to align execution with global strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of industry and macroeconomic changes affecting international payments and proactively bring forward opportunities and risk mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in the payments or fintech industry, with at least 8 years in strategic partnerships, business development, or enterprise account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in owning commercial negotiations and managing multi-million dollar partnerships that balance customer experience, innovation, and financial return.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to craft and execute partner strategies that result in measurable business growth and process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of global payment methods, financial products, and cross-border payout solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of payments cost structure (e.g., interchange, chargebacks, FX, treasury flow), and experience optimizing it through partner levers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in resolving partner conflicts or escalations, ideally across multiple markets or regulatory contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;International payments experience, especially in marketplace or platform models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in platform organizations advising internal stakeholders on partner enablement strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with regulators or regulated partners in cross-border payout environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MBA or equivalent advanced degree is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73676,"name":"Partnerships","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7859539?gh_jid=7859539","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423121,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7859539,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Policy Manager, Korea","company_name":"Airbnb","first_published":"2026-05-06T23:54:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and regulatory context for our business, helping them understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small.\u0026amp;nbsp; We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and stakeholders in making the case for fair, progressive home sharing rules.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The main role of the Public Policy Manager is to ensure the conception and execution of successful policy campaigns in their assigned region. In coordination with the Public Policy Lead, the Public Policy Manager will draft, develop and execute integrated government relations, communications, stakeholder engagement and mobilization plans and projects to achieve key policy objectives\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Public Policy Manager, you must be meticulously organized, detail- and solutions-oriented. You are also able to see the big picture and prioritize projects strategically when needed, while understanding how to synthesize legislation, information and data that should be escalated to leadership. You should have a strong independent work ethic and excellent communication skills, and an ability to take big ideas and translate them into policy with a positive and creative outlook. The ability to develop and maintain good and strong relationships with key internal functions and stakeholders in the region and globally within Airbnb will be highly valued.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement Airbnb’s legislative and public policy objectives, including helping determine advocacy priorities, positions, and strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review legislative language, draft comments, and research issues to provide analysis and critical thinking on legislation affecting Airbnb’s priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with an extensive network of contacts in local, regional, and national legislative, executive, and administrative offices, as well as with allied groups and coalition partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in meetings with government and elected officials, as well as industry associations, Airbnb hosts, and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage consultants and agencies to support campaign plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure progress is reported accurately and regularly, and roadblocks are flagged in a timely fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional partners to make sure that policy plans fit with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and track legislation and regulatory matters as directed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support as needed to help implement Airbnb’s legislative and public policy activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic engagement with the National Assembly, ministries, regulators, and policy stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define stakeholder strategies and engagement priorities aligned with business and policy objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive initiatives from concept through delivery, including planning, sequencing, internal alignment, and external follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise sound judgment in external communications, commitments, and escalation management in sensitive policy environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain structured engagement with local district offices, ensuring commitments are realistic, messaging is consistent, and execution is disciplined.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate political dynamics, timing risks, and stakeholder sensitivities and translate them into clear recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce concise, decision-ready briefing materials, meeting readouts, and leadership updates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+years experience working with policy issues in a relevant business, political, governmental, legislative or regulatory context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the National Assembly, central government, or equivalent policy-facing role highly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple complex projects simultaneously and navigate a complex matrix organization with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; planning, memo-writing and budgeting/basic accounting skills with proficiency in major computer applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely creative; takes an entrepreneurial approach to the work with a proven track record of being proactive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with great presentation and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organized and able to help keep others organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to exercise judgment and maintain confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible with the ability to remain poised under pressure; adapts to situations as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces change and challenges with a positive and solutions-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment; ability to resolve complex and unfamiliar problems in a timely and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for home-sharing and the mission of the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills and experience in managing other people and developing teams will be nice to have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly within the assigned region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8185136?gh_jid=8185136","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3542024,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8185136,"updated_at":"2026-09-18T21:58:50-04:00","requisition_id":"ONE","title":"Policy Manager, Quality","company_name":"Airbnb","first_published":"2026-09-08T11:12:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. This involves solving some of the most complex Trust \u0026amp;amp; Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Policy Manager for Quality, you will partner closely with cross-functional partners to define quality on Airbnb. You will drive the policies that set the bar for hosts and guests on the platform, help design the systems that enforces those standards, and work on how quality expectations are established for Airbnb’s marketplace. This role entails understanding the needs of hosts and guests and collaborating closely with the cross-functional teams who design the enforcement systems behind these policies. A critical part of this role is enabling our business and product teams to move quickly and confidently, with policy frameworks that hold up at scale. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead policy development for host and guest quality, including our Ground Rules and the quality standards that set the bar for stays,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft clear and scalable policy frameworks that keep pace with product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional stakeholders across the organization, including Product, Supply, Community Support, and Legal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide policy operationalization efforts in partnership with cross-functional stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a seasoned Community Policy leader who loves solving complex problems and has a track record of strong cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have deep experience with quality or standards policy in a two-sided marketplace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have worked on reviews, ratings, or reputation systems, and understand the consumer protection issues they raise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are experienced working with business and product teams to understand their strategic objectives and to deliver policy solutions that enable business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an excellent communicator with exceptional writing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an adept presenter with experience engaging with all levels of leadership, including senior executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are principled and rigorous, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are proactively data-driven: you don’t wait for problems to surface. You seek out data, research, and insights to identify gaps and opportunities to improve policies before they become issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are knowledgeable and experienced at creating and implementing policies, and have a deep background two-sided marketplaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a team player who thrives in a fast-moving environment and brings a strategic mindset to your work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-12+ years experience in a Policy or Trust and Safety role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with review, rating, or reputation systems, and the fairness and integrity questions they raise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing policies for consumer two-sided marketplaces\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated capacity for critical thinking, research, and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thoughtful business judgment, strategic thinking, and ability to work well under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to partner with and enable business teams, translating policy requirements into practical solutions that support business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in data analysis and data-driven decision-making, including proactively using data to surface policy improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain and simplify complex information to others\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7955579?gh_jid=7955579","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3454044,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7955579,"updated_at":"2026-09-18T18:12:08-04:00","requisition_id":"TBD","title":"Principal Machine Learning Engineer- LLM Fine-tuning and Optimization ","company_name":"Airbnb","first_published":"2026-05-24T19:37:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a principal machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent,\u0026amp;nbsp; recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD in Computer Science,\u0026amp;nbsp; Machine Learning, Mathematics, Statistics, or related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience with developing machine learning models and products at scale from inception to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming experience in Python and hands-on experience with frameworks such as PyTorch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of training, fine tuning, optimizing models and inference run-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Post-training experience\u0026lt;/strong\u0026gt; in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Or specialized experience\u0026lt;/strong\u0026gt; in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PhD\u0026lt;/strong\u0026gt; in AI, machine learning, data science, or related technical fields.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Publications at peer-reviewed AI conferences (e.g., NeurIPS, CVPR, ICML, ICLR, ICCV, and ACL).\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Support Systems\u0026lt;/strong\u0026gt;: Experience with AI technologies in customer support applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for AI production\u0026lt;/strong\u0026gt;: Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Acumen\u0026lt;/strong\u0026gt;: Experience deploying and scaling business-critical AI services and driving architectural requirements on ML infrastructures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$292,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$365,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8209984?gh_jid=8209984","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3553108,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8209984,"updated_at":"2026-09-18T12:28:21-04:00","requisition_id":"ONE","title":"Principal, Strategic Finance \u0026 Analytics, Acquisition","company_name":"Airbnb","first_published":"2026-09-18T12:28:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We sit at the intersection of finance, strategy, and the business, partnering directly with leaders to decide where Airbnb invests, how we grow, and what we do next. We expect every member of the team to bring a CFO mindset to budget management, producing actionable insights, owning our performance story, and supporting day-to-day execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why join us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A seat at the table.\u0026lt;/strong\u0026gt; We\u0026#39;re advisors, not just analysts. Our work shapes real decisions, not just decks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A steep learning curve.\u0026lt;/strong\u0026gt; Small, lean teams and a focus on internal mobility means broad exposure across product and business areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you like ambiguity, moving fast, and building the answer instead of just reporting it, you\u0026#39;ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal in Strategic Finance \u0026amp;amp; Analytics supporting Acquisition, you will partner with senior leaders across Homes and Marketing to grow high-quality host supply. You will become the subject matter expert on how host leads are sourced, priced, and converted, with a clear point of view on which channels and tactics warrant further investment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role demands a strong commercial mindset: translating funnel performance, vendor economics, and marketing efficiency into business implications and recommendations senior leadership can act on. You will own the recommendation, not just the analysis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Generation Performance Management:\u0026lt;/strong\u0026gt; Own forecasting, goal setting, and executive reporting for lead generation, building scalable frameworks that connect lead volume and quality to activation and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Funnel Analytics: \u0026lt;/strong\u0026gt;Analyze stage-by-stage conversion and vendor productivity to identify where leads are lost, why, and what it is worth to fix.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Operations Design: \u0026lt;/strong\u0026gt;Optimize sales operations across in-house and vendor channels, spanning capacity planning, routing and prioritization logic, incentive structures, and cost-per-activation economics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Marketing Investment Allocation: \u0026lt;/strong\u0026gt;Assess brand and search marketing efficiency relative to priority supply markets, and recommend reallocation where returns diverge from where supply is most needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Communication:\u0026lt;/strong\u0026gt; Synthesize complex analysis into clear recommendations, and influence cross-functional stakeholders toward alignment on high-impact investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in an analytical role such as strategic finance, strategy or management consulting, investment banking, financial planning and analysis, business operations, or private equity, with ownership of recommendations rather than analysis alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling skills and the ability to independently extract and interrogate large datasets, with working SQL proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strategic thinking, with a track record of translating ambiguous data into decisions senior leaders act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent executive communication: leads with the recommendation, calibrates to the audience, and defends assumptions under live scrutiny.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and sound judgment in a fast-paced, ambiguous environment, with rigorous attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: experience in lead generation, supply or customer acquisition, marketing mix and channel efficiency analysis, or evaluating the effectiveness of in-house and outsourced sales channels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$206,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8189782?gh_jid=8189782","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3543968,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8189782,"updated_at":"2026-09-18T17:43:33-04:00","requisition_id":"ONE","title":"Product Manager, Community Support","company_name":"Airbnb","first_published":"2026-09-14T14:34:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be part of the team responsible for product roadmaps and launches at Airbnb. You will\u0026amp;nbsp; drive specific features that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a product vision, strategy, and roadmap for differentiated service.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize feedback and translate it into product features.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a public facing messaging and narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align product teams and cross functional partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make judgements and prioritization decisions that are in the best interests of our users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiently execute to ship products and deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent combination of education and progressive experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated inbound and subject matter expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of product leadership in a cross functional environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Built and scaled global consumer products and ecosystems that people love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on consumer products with a financial component.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to drive execution across teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy doing individual contributor product management work and staying in the details.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8055637?gh_jid=8055637","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3491307,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8055637,"updated_at":"2026-09-18T17:45:25-04:00","requisition_id":"ONE","title":"Product Manager, Identity","company_name":"Airbnb","first_published":"2026-07-20T12:20:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and our business, and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;As Product Manager for Identity, you will help set the strategy and drive execution of mission-critical identity verification systems and experiences. Airbnb is special in that it’s a platform that brings people together. You’ll shape how we build trust between guests and hosts on Airbnb and beyond, and build an identity platform that will enable all the different ways we want our guests and hosts to interact on Airbnb now and into the future—and in the process, help create the most trusted community of travelers in the world.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define and drive the roadmap for Identity on Airbnb — including mission-critical\u0026amp;nbsp; identity verification technologies and flows, new identity-related features, and extending the value of a verified identity beyond the immediate Airbnb platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make prioritization calls that balance multiple competing objectives: trust, guest experience, booking success, and overall marketplace health.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with design, engineering, and policy teams to collaboratively drive execution of the roadmap you define.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align cross-functional partners including Account, Trust \u0026amp;amp; Safety, Guest Experience, Host Experience, and Customer Support — on shared goals and roadmap sequencing.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify and evaluate external partnership opportunities that could extend the reach and value of our identity ecosystem.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and oversee A/B experiments with rigorous metric design and long-term effect measurement and booking impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Foster an environment where product managers, engineers, designers and other cross-functional team members align on shared goals and collaborate on building the future\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of product management experience, with at least 3 years on identity and trust-related topics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of owning strategy and roadmap for technically complex systems — not just managing features, but setting direction and making hard prioritization calls\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with identity standards being developed around the world and the ability to chart an ambitious long-term path through this evolving space.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to earn the respect of engineers and subject matter experts— engaging at a level that builds credibility.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Expertise in collecting and using data to perform business analysis and support product strategy decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategy into actionable guidance for design and engineering\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfort working in ambiguity and a bias toward innovative solutions rather than incremental onesExperience evaluating external partnerships and an understanding of how partnerships can accelerate strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated expertise pitching complex ideas to executive teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated experience in both inbound (feature definition) and outbound (communication and marketing) aspects of product management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, it is strongly preferred that the successful applicant will need to be based on the West Coast of the US to be able to collaborate efficiently with other members of the team in the pacific time zone. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8096359?gh_jid=8096359","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3507480,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8096359,"updated_at":"2026-09-18T17:46:14-04:00","requisition_id":"ONE","title":"Product Manager, Pricing","company_name":"Airbnb","first_published":"2026-08-04T15:45:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Our Product Marketing Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and Hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release and ongoing iteration. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;In this position you will be the owner of the roadmap for discounts and promotions and how they work within our broader set of pricing tools for the millions of hosts in our community. Working closely with your cross-functional partners across the business and guest experience teams, you will own the roadmap for both evergreen discounts and targeted promotions that help hosts increase their earnings through more competitive prices and increased guest visibility. In addition, you will be working closely with our data science and analytics teams to develop the targeting and business strategy using programmatic Airbnb funded promotions and build the capabilities to execute these campaigns at scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Success is defined by how well our discounts and\u0026amp;nbsp; promotions drive help hosts succeed in increasing earnings and also driving price competitiveness on Airbnb overall. To be successful, the right candidate will be deeply grounded in understanding host needs and concerns and able to distill those into simple, delightful products that are well received and effectively used.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Own the product vision, strategy, and roadmap for discount and promotional pricing tools that help hosts win bookings and maximize earnings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Design the mechanics of promotional offers that balance host flexibility with guest value.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build the tools to deliver global, event-aligned promotional campaigns — tying discounts to demand moments and merchandising visibility in exchange for host participation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Architect a programmatic promotions engine that flexes pricing incentives by market, timing, and demand signal to close supply-demand gaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Turn pricing and promotions data into a story — craft the narrative that gets hosts, partners, and internal teams bought into new discount tools.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Set a high bar for product craft and quality — bring a sharp intuition for what makes a pricing or promotions experience feel great, not just function, and hold the roadmap, team, and cross-functional partners to that standard while shipping with speed and clear, measurable outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with Design and Eng to ship pricing features fast, and with FP\u0026amp;amp;A, Marketing, Ops, and Trust to make sure promotions run cleanly at scale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Set sharp goals and OKRs for promotional adoption, discount redemption, and marketplace impact — then execute against them with urgency.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop pricing and promotions expertise through host research, marketplace/booking data, and competitive benchmarking (e.g., dynamic pricing, coupon systems, flash sales in other marketplaces).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;8+ years of product management experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with developing pricing tools especially around promotions in marketplaces.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated track record of product leadership.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Built and scaled global consumer products and ecosystems that people love.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Entrepreneurial track record of taking an idea to reality.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working on consumer products with a financial component.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;A strong ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excited to drive execution across teams in a fast-paced environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Desire to do individual contributor product management work.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7905365?gh_jid=7905365","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436514,"location":{"name":"San Francisco, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7905365,"updated_at":"2026-09-18T17:46:51-04:00","requisition_id":"ONE","title":"Product Manager, Relevance and Personalization","company_name":"Airbnb","first_published":"2026-05-07T19:51:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Relevance \u0026amp;amp; Personalization (R\u0026amp;amp;P) team is Airbnb\u0026#39;s matching intelligence engine — a talented team of ML engineers, applied researchers, and technical program managers who connect guests to the right listings across every surface and help hosts compete and thrive in our marketplace. We work at the intersection of search ranking, recommendations, personalization, and generative AI, and we\u0026#39;re building toward a future where Airbnb feels less like a search engine and more like a knowledgeable travel companion that understands your needs across your entire trip journey.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;As Product Manager for Relevance \u0026amp;amp; Personalization, you will help set the strategy and drive execution for some of Airbnb\u0026#39;s highest-leverage AI systems. You\u0026#39;ll own the roadmap and shape how personalization works across the guest journey, and help define how we close the feedback loop for hosts. You\u0026#39;ll partner with engineers, researchers, designers, and cross-functional teams to ship systems that directly drive bookings, guest satisfaction, and host success — at global scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define and drive the roadmap for Airbnb\u0026#39;s relevance and personalization platform — from natural language query understanding to multi-turn, context-aware discovery experiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make prioritization calls that balance multiple competing objectives: guest experience, host success, revenue, fairness, and marketplace health\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with ML engineers and applied researchers to shape model strategy, evaluation frameworks, and experimentation design\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align cross-functional partners — Guest, Host, MarTech, Trust \u0026amp;amp; Safety, Customer Support — on shared goals and sequencing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive the Tripcycle vision: ensuring R\u0026amp;amp;P\u0026#39;s intelligence layer connects across the full trip lifecycle, from inspiration through post-trip\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and oversee A/B experiments with rigorous metric design and long-term effect measurement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Foster an environment where engineers and product managers collaborate on building the future\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of product management experience, with at least 3 years on ML, search, recommendations, or AI-powered products at scale\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of owning strategy and roadmap for technically complex systems — not just managing features, but setting direction and making hard prioritization calls\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong experimentation fluency: comfortable designing A/B tests, interpreting counterfactual results, and reasoning about proxy metrics vs. long-term outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working on two-sided marketplaces or platforms where you balanced supply-side and demand-side tradeoffs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to earn the respect of Staff and Principal-level engineers and researchers — you don\u0026#39;t need to write code, but you need to engage at a level that builds credibility\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategic intent into actionable guidance for engineers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with LLM-based products in production — ideally involving evaluation challenges, latency constraints, or safety and guardrail work (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with reinforcement learning, contextual bandits, or explore/exploit frameworks in a product context (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Background working alongside applied researchers or with teams that publish externally (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, there is a strong preference for the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8104444?gh_jid=8104444","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510979,"location":{"name":"San Francisco, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8104444,"updated_at":"2026-09-18T17:48:34-04:00","requisition_id":"ONE","title":"Product Manager, Search","company_name":"Airbnb","first_published":"2026-08-05T13:39:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb is seeking an exceptional product manager to reimagine how guests search on Airbnb. Search is the front door to the entire guest experience — the moment someone tells us what they want and we have to understand it, then show them the right options in the right order. Today that means query understanding, filtering, and ranking. Tomorrow it means next-generation AI capabilities that let guests search more naturally, get better matches with less effort, and trust that Airbnb understood what they were actually looking for.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;In this role, you will own the vision and roadmap for the future of search at Airbnb — pushing beyond keyword and filter-based search toward more intelligent, conversational, and personalized ways for guests to find their perfect stay. You\u0026#39;ll partner closely with engineering, design, and data science teams to bring new AI-powered search capabilities from concept to guests.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This is a high-visibility role building one of the most consequential surfaces in the guest experience, and will regularly interface with senior engineering and leadership stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define and drive the long-term vision and roadmap for the future of search on Airbnb, including next-generation AI capabilities like natural language and conversational search, query understanding, and intelligent ranking.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own how guests search on Airbnb end to end — from the moment they express intent to the moment they find the right option.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner closely with engineering, applied ML, and data science teams to design, prototype, and ship AI-powered search experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Use quantitative analysis and experimentation (A/B testing) to validate that new search capabilities improve relevance, conversion, and guest satisfaction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate ambiguous guest problems into clear product requirements, prioritized against business impact and technical feasibility.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate with design and research to understand how guests search, filter, and decide today — and where AI can remove friction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Work cross-functionally with Host-side and Trust teams to ensure smarter search continues to surface the right inventory fairly and accurately.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Communicate roadmap, results, and trade-offs clearly to engineering partners and leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of consumer product management experience, with a track record of owning a product area end to end.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working on search, discovery, ranking, or recommendation systems is strongly preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Genuine excitement about applying modern AI and ML capabilities (LLMs, semantic search, conversational interfaces) to consumer product problems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong business acumen and ability to use data, research, and experimentation to drive product strategy and decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated ability to work closely with ML/data science teams and understand the trade-offs of model-driven products.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent problem-solving, communication, and collaboration skills across engineering, design, data science, and other cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A user-centered mindset — you dig into how guests actually search and where they get stuck, not just metrics dashboards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, there is a strong preference for the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8081925?gh_jid=8081925","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501495,"location":{"name":"San Francisco, CA, Seattle WA, New York, NY"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8081925,"updated_at":"2026-09-18T17:49:38-04:00","requisition_id":"ONE","title":"Product Manager, Services","company_name":"Airbnb","first_published":"2026-07-23T19:40:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb has always been about where you stay. Guest Services is about everything that makes a trip more convenient and special once you\u0026#39;re there. A private chef cooking dinner in your home. A massage after a day of hiking. A photographer to capture the trip. Groceries waiting when you land, a ride from the airport, your bags stored between checkout and your flight, a car to explore beyond city limits. As Product Manager, Guest Services, you will help build an entirely new business line and a new reason for millions of guests to open Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This is a rare opportunity to work on a genuine zero-to-one bet inside a company at global scale. The categories are still being defined, the playbook is still being written, and the ceiling is enormous: every trip is a chance to add a service, and every service is a chance to deepen why guests choose Airbnb. You\u0026#39;ll partner closely with the teams building the supply side (hosts and partners), along with engineering, design, data science, and operations, to grow new categories from first bookings into thriving marketplaces.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself. Bring the real, unfiltered voice of the guest into every prioritization conversation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side, so that what\u0026#39;s great for guests is also sustainable for the hosts and partners delivering the service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of consumer product management experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products — at a consumer internet company, marketplace, or equivalent.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experienced builder: Ability to prototype using the latest AI tools to prove hypotheses and get user feedback quickly\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong business acumen: Ability to rapidly assess business viability, size opportunities, and translate loosely-defined hypotheses into testable MVP scopes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfort operating in ambiguity: Ability to structure new problem spaces into actionable roadmaps with minimal process.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience managing multiple workstreams with competing priorities and tight timelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience developing product narratives and working with marketing and communications to bring new offerings to market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable doing hands-on individual contributor product work and mastering the details in a scrappy environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, there is a strong preference for the successful applicant to be based in San Francisco, CA, Seattle, WA or New York, NY to be able to conduct their work. \u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We ask that you are able to work Pacific Time Zone work hours as needed.\u0026amp;nbsp; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8094412?gh_jid=8094412","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506548,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8094412,"updated_at":"2026-09-18T17:25:07-04:00","requisition_id":"MULTI","title":"Product Program Manager, Roadmap Planning \u0026 Program Management","company_name":"Airbnb","first_published":"2026-07-29T16:19:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Roadmap Planning \u0026amp;amp; Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide bi-annual releases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb’s future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They\u0026#39;re good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class communicator that can simplify the complex\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings an experienced product mindset to tie strategy and execution together\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops program plans that are unique to each initiative and require strategic thinking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates at a variety of altitudes by tailoring communication style and approach\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert collaborator that is able to understand consumer, technology, and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goes beyond status reporting to drive issues to resolution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands best practices, drives improvements, and focuses on simplification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of\u0026amp;nbsp; experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and/or technology experience including product management or engineering (software preferred)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability of shipping software products at global scale having overcome a variety of challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class verbal and written communication skills that can simplify complex topics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional influencing and presentation skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity in a fast-paced, hyper-growth organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$222,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7944540?gh_jid=7944540","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3445183,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7944540,"updated_at":"2026-09-18T18:00:36-04:00","requisition_id":"MULTI","title":"Program Manager, Community Support","company_name":"Airbnb","first_published":"2026-05-19T20:17:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Team within Global Operations is the voice of the Airbnb brand, with over 20,000 ambassadors supporting our community and providing the glue that helps power millions of experiences and a sense of community and belonging for guests and hosts on our platform each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our organization deeply believes in providing a\u0026amp;nbsp; frictionless experience at scale, works across the company to ensure the support experience is integrated across the entire lifecycle, and endeavors to make support a secret weapon and strategic differentiator for our brand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Program Manager in Community Support, you are responsible for implementing large-scale, cross-functional and cross-platform programs that drive the strategic goals of the Community Support organization and Airbnb. You serve as the bridge between critical business functions such as Community Support, Marketing, Creative, Product/Platform, Design, Engineering, Policy and Comms teams, aligning stakeholders and shepherding teams through the process of bringing our strategic initiatives to life. You will deliver on the end-to-end scoping, planning, execution, and launch of initiatives to achieve success for our product, hosts, and guests.\u0026amp;nbsp; This high touch individual must come with experience working with seasoned executives, and be able to work with and influence stakeholders across entire organizations throughout Airbnb. You’ll play a critical role in bringing to life Community Support’s vision to build the world’s most loyal travel community through exceptional service.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders at every stage from early concept through to launch.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess business and organization risk to make trade-off recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the loop - track and measure your outcomes and adapt and learn quickly from failure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champions CS Program Management Office (PMO) defined ways of working to drive intended outcomes and provide transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently produces and revises documents and presentations that are executive ready.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent experience, preferably in related field; MBA or Masters preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and collaborative Senior Program Manager who inspires and motivates their team while driving results on time, and at high quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of technology use cases in customer service and contact centers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in creating detailed project plans and business cases to show measurable impact of program, progress and project execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create compelling presentations and storytelling to executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and ease interacting with and influencing senior executive leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to pivot and deal with ambiguous situations resulting in a structured outcome.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$156,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$193,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73684,"name":"Program Management","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8110189?gh_jid=8110189","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3513220,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8110189,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Regional Operations Manager, Premium Support","company_name":"Airbnb","first_published":"2026-08-07T09:13:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Regional Operations Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and up-leveling their team. This is a full time position based in Canada - Remote Eligible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Regional Operations Manager supports one or more internal CS services. The Regional Operations Manager is an operational leadership role that requires substantial experience in customer service and team management. Regional Operations Managers oversee teams of approximately 4-8 people managers who each manage teams of 8-15 support agents. ROMs should have the ability to guide and uplevel their team members, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Capacity Planning \u0026amp;amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the team manager, regional, and service level\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both team manager and regional performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff \u0026amp;amp; the employee lifecycle, ideally managing other managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional skills \u0026amp;amp; expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes; able to translate that to your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching skills, you have high EQ and know how to tailor your feedback \u0026amp;amp; communication style to meet the needs of your coachee or mentee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$115,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$144,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8110190?gh_jid=8110190","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3513220,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8110190,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Responsable des opérations régionales, Support Premium","company_name":"Airbnb","first_published":"2026-08-07T09:13:46-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous sommes à la recherche d\u0026#39;une personne dévouée et enthousiaste pour assurer une gestion exceptionnelle de l\u0026#39;assistance utilisateurs fournie à la communauté Airbnb en tant que Manager. La personne idéale est accueillante, dotée de capacités d\u0026#39;analyse et déterminée à assurer un service optimal en encadrant et en motivant son équipe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le ou la Manager s\u0026#39;occupe d\u0026#39;un ou de plusieurs services internes de l\u0026#39;assistance utilisateurs. Le ou la Manager doit assurer un rôle de leadership opérationnel qui nécessite une solide expérience dans l\u0026#39;assistance utilisateurs et la gestion d\u0026#39;équipe. Les Managers supervisent des équipes d\u0026#39;environ 10 à 15 ambassadeurs et doivent être en mesure de les guider et de les motiver, en démontrant des compétences optimales en matière d\u0026#39;assistance utilisateurs. De solides compétences organisationnelles et la capacité à équilibrer le travail en temps réel et le travail planifié sont également nécessaires. Les futurs responsables doivent aussi être réactifs et capables de s\u0026#39;adapter à notre environnement dynamique, parfois sous pression, tout en restant flexibles, proactifs, ingénieux, efficaces et dotés d\u0026#39;un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Offrir un environnement opérationnel solide pour vos équipes et assurer une assistance de haute qualité pour tous les membres de votre équipe.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gérer l\u0026#39;équipe dans la résolution de problèmes complexes, délicats ou urgents qui pourraient poser un risque important pour notre marque ou nos utilisateurs, en étant notamment le point de remontée hiérarchique le plus élevé pour les consultations relatives à des dossiers et les remontées hiérarchiques de haut niveau provenant d\u0026#39;autres parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rencontrer régulièrement vos subordonnés directs pour examiner leur travail et leur fournir un encadrement de haute qualité basé sur le coaching comportemental, et être en mesure de créer une stratégie/un plan de développement des performances pour votre ou vos services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Donner des consignes à votre équipe sur les pratiques recommandées en matière de traitement des dossiers et des situations, et s\u0026#39;assurer que les méthodes de travail sont documentées et suivies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;assurer que l\u0026#39;équipe est toujours composée de personnes compétentes, et que les formations d\u0026#39;intégration et continues sont bien suivies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lorsque les dossiers impliquent des parties prenantes internes, indiquer aux ambassadeurs les mesures à prendre pour les clore et les aider dans les rares cas de surcharge de travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec les personnes en charge de la gestion de la capacité et de la gestion prévisionnelle des emplois et des compétences pour définir l\u0026#39;effectif minimum, assurer une dotation suffisante, déterminer les impacts des changements sur la planification d\u0026#39;urgence et préconiser les besoins en personnel en fonction du volume de travail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stimuler les performances des ambassadeurs, de l\u0026#39;équipe et du service.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;assurer que les membres de l\u0026#39;équipe puissent rendre compte des objectifs de performance atteints, de manière juste et équitable, en définissant des attentes claires, en assurant un suivi individuel et en les encadrant de façon constructive pour développer et améliorer leurs compétences de façon personnalisée.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer les performances des ambassadeurs et de l\u0026#39;équipe, notamment en identifiant les tendances en matière de performances, en proposant des actions correctives et des commentaires globaux positifs, et en rédigeant des rapports de fin d\u0026#39;année ainsi que des plans d\u0026#39;amélioration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en capacité de définir et d\u0026#39;indiquer correctement les objectifs trimestriels en faisant des réunions d\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire part de commentaires et de recommandations sur la définition des objectifs du service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assurer la supervision des performances globales du service, et pouvoir donner les tendances et une description globale du service au directeur des prestations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Constituer et garder une équipe engagée et diversifiée.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gérer de bout en bout les stratégies en matière de personnel et les opérations au sein de votre équipe d\u0026#39;ambassadeurs afin de favoriser une ambiance de travail performante et durable. Cette responsabilité comprend l\u0026#39;embauche, l\u0026#39;intégration, le développement des talents, ainsi que la motivation et le bien-être des employés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Favoriser la réussite professionnelle de l\u0026#39;équipe et de chacun de ses membres en la soutenant et en l\u0026#39;incitant à atteindre, voire à dépasser les attentes grâce à des objectifs clairs, des feedbacks, des entretiens individuels et de l\u0026#39;accompagnement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir le développement professionnel de l\u0026#39;équipe en trouvant et en créant des opportunités de développement, et en tirant parti des ressources à l\u0026#39;échelle de l\u0026#39;entreprise afin de la motiver régulièrement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être à jour des tâches de gestion quotidiennes telles que les approbations de congés, les réunions d\u0026#39;équipe et les entretiens individuels, et la gestion des talents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entretenir une culture d\u0026#39;ouverture et de transparence, incitant chacun à prendre ses responsabilités, afin d\u0026#39;aider nos équipes à donner le meilleur d\u0026#39;elles-mêmes, tout en préservant leur personnalité.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d\u0026#39;une solide compétence en leadership sur des questions importantes comme la diversité et l\u0026#39;acceptation, l\u0026#39;engagement solidaire, l\u0026#39;éthique, la conformité et le maintien d\u0026#39;une qualité de service élevée au sein de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Soutenir les initiatives stratégiques pour les prestations et au sein de votre service.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Aider l\u0026#39;équipe à atteindre les objectifs et à s\u0026#39;adapter aux changements stratégiques, qu\u0026#39;ils viennent de l\u0026#39;entreprise ou non, au sein de votre service en répercutant les mises à jour et les modifications, en transmettant les nouvelles exigences et en fournissant un feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir, au besoin, les projets internes d\u0026#39;amélioration des opérations et des performances des prestations, en collaboration avec l\u0026#39;équipe d\u0026#39;excellence des prestations et les partenaires interdisciplinaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir un œil critique et évaluer en permanence nos procédures. Recueillir les commentaires des membres de l\u0026#39;équipe afin d\u0026#39;identifier les opportunités d\u0026#39;amélioration des performances et d\u0026#39;optimisation des processus au niveau de l\u0026#39;équipe, du service et de l\u0026#39;ensemble des utilisateurs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 10 ans d\u0026#39;expérience progressive en assistance utilisateurs ou dans les opérations, dont 5 ans dans un poste de gestion directe du personnel et du cycle de vie des employés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience prouvée dans l\u0026#39;amélioration des performances des équipes en tant que supérieur hiérarchique.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans le déploiement de ressources pour gérer des situations de crise en temps réel, dont la gestion de dossiers de gravité/sensibilité élevée et le pouvoir décisionnel pour les pertes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans l\u0026#39;analyse de données et l\u0026#39;établissement de rapports pour identifier les tendances de performances, ainsi que dans l\u0026#39;élaboration et la mise en œuvre de normes de gestion des performances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans la transposition des stratégies et objectifs globaux en actions concrètes et réalisables pour vos équipes, avec la création d\u0026#39;objectifs opérationnels ou fonctionnels, ou d\u0026#39;objectifs de performances.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler le week-end, les jours fériés et sur demande.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Vos compétences et votre expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Compétences exceptionnelles en leadership et en gestion d\u0026#39;équipes de professionnels. Savoir gérer les conflits, fournir et recevoir un feedback, et gérer les questions liées aux employés/talents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences en communication pour collaborer avec les différentes parties prenantes et gérer les dossiers sensibles, tout en restant calme sous la pression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organisation et débrouillardise. Capacité à jongler entre les tâches et à en effectuer plusieurs à la fois, avec le souci du détail et l\u0026#39;aptitude à mener à bien les dossiers, même dans des situations ambiguës.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compréhension approfondie des opérations et des processus de l\u0026#39;assistance utilisateurs. Savoir transmettre vos connaissances à votre équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Réflexion stratégique et capacités à résoudre les problèmes pour évaluer les procédures et identifier les opportunités d\u0026#39;amélioration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à s\u0026#39;adapter au contexte et à diriger votre équipe en fonction des changements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compétences exceptionnelles en encadrement, grande intelligence émotionnelle et capacité à adapter votre feedback et votre mode de communication pour répondre aux besoins des personnes encadrées ou parrainées.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compétence culturelle et forte détermination à encourager la diversité et l\u0026#39;inclusivité au sein de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise de divers outils d\u0026#39;analyse de données et de création de rapports pour suivre les tendances des performances (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$115,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$144,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8155005?gh_jid=8155005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3529053,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8155005,"updated_at":"2026-09-18T17:59:17-04:00","requisition_id":"MULTI","title":"Sales Operations Lead","company_name":"Airbnb","first_published":"2026-08-24T18:19:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every day, Airbnb hosts offer unique stays that make it possible for guests to connect with communities in a more authentic way. These offerings are the core of what makes Airbnb special, creating connections and unforgettable memories for travelers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Sales Operations Lead for our Central Team, you will drive business growth and optimize revenue generation by partnering with cross-functional teams such as field sales, account management,\u0026amp;nbsp; marketing, and other internal teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should have a deep understanding of metadata and be familiar with various definitions of go-to-market (GTM) strategies. Additionally, you should be knowledgeable about sales methodologies, best practices, sales metrics, and sales cycles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your role will involve supporting the development of strategy and major supply activities (i.e. annual planning), as well as assisting with the daily operational functions of the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive central, global annual planning in partnership with Regional Sales Ops and Supply leaders: delivery of analytics and recommendations for global segmentation, book assignments, capacity modeling,\u0026amp;nbsp; goal setting and inputs/KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cross-functional teams on quarterly global and regional OKR and goal-setting workstreams and provide recommendations in improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build processes to streamline nascent projects, create visibility, and drive sales team productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose opportunities to strengthen global performance through continuous insights into impact drivers and driving prioritization of most impactful levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams on the sizing of new opportunities (host segment, efficiency etc) in partnership with Regional Sales Operations/ Enterprise Operations to continuously drive business growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine forecasting methodologies and ensure alignment with other key stakeholders (ie Sales, Finance, Advanced Analytics)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Analytics\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the delivery of intelligence at a global scale-\u0026amp;nbsp; analyzing market trends, identifying growth opportunities, and setting long-term objectives with VP-level leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive standardization and best practices for regional, business line reporting that generates actionable insights (ie WBRs, MBRs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ad-hoc analyses to support business initiatives and leadership inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support sales managers and leaders by delivering analytical insights and recommending operational improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales, Finance, Growth Marketing and other teams to improve sales and scaled host lifecycle efficiency and support strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical teams (SupplyTech, Analytics, Data Science, Data Engineering) on building infrastructure, project scoping, and executing analyses related to ROI, resourcing, and translating global strategies into executable initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in or help drive cross-functional projects with strong accountability and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Regional Sales Operations leads to design, track and monitor sales compensation and incentive strategies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in analytics, revenue operations, s or other related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in key performance indicators (KPIs) to measure the success of revenue operations initiatives and identify areas for optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in data analysis tools (e.g., SQL, Excel) and familiarity with data warehousing, and BI reporting platforms. Comfort with AI tools (Claude) as part of your day-to-day workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across the Customer Lifecycle with customer success teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving and analytical skills including designing, developing and evolving financial/business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in creating and driving operational rigor and excellence while building trusted relationships with key stakeholders to maximize sales productivity and remove friction from operational processes to support long-term durable growth of the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of working closely with senior leadership and acting as a thought partner to senior leadership to inform strategy and decision-making yielding positive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$203,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8046210?gh_jid=8046210","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3487408,"location":{"name":"Milan, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8046210,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Account Executive, Hotels (Milan-based)","company_name":"Airbnb","first_published":"2026-07-07T05:05:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels, and ensuring that Airbnb always has the best hotel inventory and deals available\u0026amp;nbsp; to our guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is based in Milan (hybrid, 2 days a week in the office), and is not eligible for visa or relocation support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed KPIs by owning the performance and success of assigned region (Italy and Greece)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect new potential hotels through external research, networking, and use of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Securing new hotels involves targeted sales strategies and negotiating and closing the deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hotel onboarding as needed from won sales opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement scalable strategies that drive maximum business impact across a wide range of hotel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous hospitality experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in both verbal and written English and Italian\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and analytical skills; detail-oriented but moves fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish strong relationships with and influence partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacity to balance day-to-day responsibilities with longer-term strategic execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel around 30% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€65.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€80.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8207342?gh_jid=8207342","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552201,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8207342,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Business Operations Lead","company_name":"Airbnb","first_published":"2026-09-16T07:21:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization drives company-wide growth and global expansion.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is the role that turns Airbnb\u0026#39;s ambition for the UKI \u0026amp;amp; Nordics into a plan and holds the organisation to delivering it: shaping strategy, aligning cross-functional teams, and driving sustainable commercial growth across one of our most important regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This includes recruiting and supporting high-quality Stays, Experiences, and Services, alongside executing Airbnb’s global market strategy. Shaping business approaches, quality supply sourcing, and international growth efforts are integral to the team’s success in connecting millions more hosts and guests to Airbnb\u0026#39;s platform.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will join the UKI, Nordics, Middle East and Africa team, covering one of Airbnb’s largest and most mature markets alongside five of Europe’s most digitally advanced, high-trust travel markets. The UK offers scale, brand strength, and a sophisticated regulatory environment; the Nordics offer strong domestic travel behaviour and significant headroom for growth. Together they make this one of the most commercially interesting regions in EMEA to build in.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will own the business operations agenda for the UKI and Nordics. Airbnb’s most established European market alongside five high-potential Nordic markets (Sweden, Denmark, Norway, Finland). Partnering closely with the Country Manager, you will set the regional growth strategy, translate it into a plan cross-functional teams can execute against, and run the operating rhythm that keeps it on track. This is a high-visibility role: your influence will come from the quality of your thinking and your ability to mobilise teams to grow further.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Regional growth strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the UKI \u0026amp;amp; Nordics growth strategy end to end: define where the region should compete, what it should stop doing, and the handful of bets that will move guest nights, supply growth, and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the annual and quarterly plan with the Country Manager, sizing opportunities and making explicit recommendations on where to deploy marketing spend, supply investment, and partnership effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and pressure-test the region’s targets, translating global goals into market-level commitments that supply, marketing, partnerships, policy, and product teams can own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run deep-dive analyses on demand and supply dynamics, competitive movements, pricing, and seasonality, turning each into a clear recommendation, not just a read-out.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and stand up new growth initiatives, using the UK as a test market for offerings that can then scale across EMEA, and the Nordics as a proving ground for high-penetration, low-friction market plays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the case for investment in the region: sizing, business case, and the socialisation needed to win resource in global planning cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Operating rhythm and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the region’s operating cadence: weekly, monthly, and quarterly business reviews, so leadership has a single, trusted view of performance and the story behind it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert strategy into sequenced execution plans with named owners, milestones, and success measures across supply, marketing, partnerships, policy, and product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track delivery against the plan, surfacing risks and bottlenecks early and driving them to resolution rather than escalating them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and continuously improve the operating processes the region runs on, raising the bar on efficiency, transparency, and decision speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the region’s input into global planning and resource allocation cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the connective tissue between the UKI \u0026amp;amp; Nordics team and global functions such as Product, Marketing, Communications, Policy, Finance, Data Science, Legal, and Community Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the go-to decision partner alongside the Country Manager: the person other teams come to for the region’s position, context, and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build alignment on high-priority projects, market launches, and product tests, brokering trade-offs between global consistency and local market reality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent UKI \u0026amp;amp; Nordics in NEMEA and global business operations forums, and bring the best of what other markets are doing back into the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Public Policy on the regulatory landscape, including short-term let rules in the UKI and Nordic city regulation so commercial plans account for policy risk and opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Insights and storytelling\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Turn complex data into clear narratives that help leadership decide with a recommendation attached.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the reporting layer the region relies on: dashboards, performance packs, and executive materials, working with a dedicated analyst.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the metrics that matter for the region and hold the team to a shared definition of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion data-driven decision-making, and use AI tooling to compress the time from question to insight. Automating recurring analysis and reporting so the team spends its time on judgement, not assembly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;To deliver in this role, Airbnb is seeking candidates with:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in business operations, strategy, consulting, or commercial leadership, with a track record of owning outcomes in a market or business unit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set strategy and drive it through to execution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience influencing without authority across a global matrixed organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical toolkit; comfortable working with finance and data science partners and interrogating the numbers yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication, with executive presence in front of senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity, and a strong bias toward action and ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical fluency with AI tools and a view on where they change how a team operates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the UKI and/or Nordic markets, or comparable mature-market experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a two-sided marketplace, travel/hospitality, or consumer tech\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience launching or scaling new products or lines of business in-market\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role will require to be in the London office 3 days per week.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£126,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£158,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8053132?gh_jid=8053132","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490289,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8053132,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Business Solutions Engineer, BizTech(LegalTech)","company_name":"Airbnb","first_published":"2026-07-10T05:03:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;L9 - Senior Business Solutions Engineer, Legal Tech\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Community You Will Join:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Legal Technology team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our legal function to utilize technology productively, driving connection, and scale support. This role sits within BizTech and partners directly with Airbnb\u0026#39;s global Legal organization to accelerate the deployment of AI-powered tools, implementation of legal systems \u0026amp;amp; integrations, and workflow automation across the CLO org.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Difference You Will Make:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a world-class Senior Business Systems Engineer to help redefine how Legal operates. You\u0026#39;ll deliver fast, practical solutions using internal tools and agentic AI — owning system and tool changes end-to-end, from design through support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll spot what\u0026#39;s slowing teams down, champion best practices, and safeguard data integrity across our platforms — all while staying ahead of how AI is reshaping the way we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t conventional IT or Legal Ops. You\u0026#39;ll be embedded directly within our Legal teams, solving real challenges in real time. As a key driver of our Legal Tech strategy, you\u0026#39;ll lead the deployment of AI agents, legal application implementations, and automation that scales our global legal infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re energized by fast-paced problem-solving and want to shape the future of legal technology with AI — this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;What You\u0026#39;ll Do\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Embedded Deployment \u0026amp;amp; Enablement\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Partner directly with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Act as the technical DRI for Legal AI tools — from intake through deployment — owning the full lifecycle development within your assigned legal function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise. Building MCPs would be add on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Run discovery workshops and translate business requirements into engineering-ready specifications for internal engineering teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Governance \u0026amp;amp; Stakeholder Management\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Navigate internal governance processes (PLADIS, Security, Privacy) on behalf of Legal stakeholders — managing intake, review, and approvals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross-functional partners in BizTech, Security, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;AI Enablement\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Design and deliver Claude Enterprise training sessions for Legal teams — covering prompting, workflow integration, and responsible AI use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Create adoption playbooks, user guides, and enablement materials tailored to Legal personas (lawyers, paralegals, legal ops).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience in Legal Technology, or Enterprise SaaS implementation — preferably in a tech company or law firm technology function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years of experience demonstrably using AI in workflows and to support customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and building AI-powered applications including multi-agent workflows, retrieval systems, and LLM integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in forward-deployed, embedded, or client-centric technical positions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience researching and implementing custom applications from the Marketplace from research, to design and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at stakeholder engagement and cross-functional collaboration in large global organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops, and engaging with senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for product and process improvements and can lead and implement said improvements, obtaining necessary buy-in from stakeholders and leadership..\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8178467?gh_jid=8178467","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539222,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8178467,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Community Growth Manager","company_name":"Airbnb","first_published":"2026-09-03T19:46:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Brazil team is looking for a\u0026lt;strong\u0026gt; Senior Community Growth Manager \u0026lt;/strong\u0026gt;to launch and manage host growth programs in Brazil. These programs include the Co-Host Network, Superhost Ambassadors, and other programs in incubation.\u0026amp;nbsp; In this role, you will be part of the Community Powered Growth team within our Business organization. This team’s objective is to drive growth of Airbnb’s host population and leverage new product offerings to create additional opportunities for existing hosts. This role comes with hybrid program operations and scaled relationship management responsibilities. This role carries revenue and business performance goals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for designing playbooks, while adapting central frameworks to capture\u0026amp;nbsp; local market dynamics that will shape future iterations of our community programs. You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts, co-hosts, and the Airbnb business are supported. Your success in this role will be based on a variety of metrics that reflect your impact to the business. This includes the level of growth, retention, and success of the hosting business in Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic operator, analytical, strong content development skills, and adept at business planning for the long term while remaining nimble and adaptive to short term priorities. This includes relationship building and management within our host community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Program Launches:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting recruitment and onboarding education for new co-hosts, Ambassadors, and other hosts in these programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing, piloting, and testing new levers that support host growth at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapting central programs to support regional objectives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Community Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for hosts in the Community Powered Growth programs. Advising and supporting them as they build their property management businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building sentiment and feedback channels to size and package insights for product and central programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and pilot opportunities to increase overall host success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Strategy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for revenue and host growth goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will develop new programs and initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will implement plans and evaluate overall efficacy to inform business initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will lead through inspiration, influence, and our core value of belonging\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Outcomes and Impact:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will support the development, execution and scale of pilots to accelerate evolving business verticals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead resource development for the community with engaging and high impact communications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support online and offline community events (webinars, meetups, and workshops)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+\u0026lt;/strong\u0026gt; years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think and act like an entrepreneur. You are resourceful and goal driven.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills and demonstrated experience leading strategic programs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can forecast, model, and optimize growth tactics based on known and unknown performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have sales or external relationship management experience across tech and consumer goods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence through persuasion, negotiation, and consensus building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (written \u0026amp;amp; verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for our community AND passion for revenue and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of value drivers in recurring revenue business models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiastic and creative leader with the ability to inspire others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in English, Portuguese, and Spanish, spoken and written is required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$22.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$27.500 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8201136?gh_jid=8201136","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3549436,"location":{"name":"San Francisco, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8201136,"updated_at":"2026-09-18T17:22:56-04:00","requisition_id":"ONE","title":"Senior Compensation Partner, Technology","company_name":"Airbnb","first_published":"2026-09-14T14:23:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Total Rewards Compensation team serves as a strategic advisor to business leaders, managers, and employees across Airbnb. We are compensation experts with a deep understanding of our stakeholders, problem solvers who use data and insights to drive value, and partners who build the tools, models, and frameworks that support sound compensation decision-making across the company. This role sits within the Compensation function and will work closely with the Technology organization and cross-functional partners including Talent Directors, Recruiting, People Analytics, Finance, and Legal.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are looking for a Senior Compensation Partner to own Airbnb\u0026#39;s compensation strategy for the Technology organization, covering functions such as Engineering, Infrastructure, ML/AI and Data Science.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You will be the primary Total Rewards advisor to Technology leadership and the compensation point of contact for Talent Directors and Recruiting, defining how Airbnb competes for AI, ML, and frontier engineering talent. Working alongside our regional Total Rewards Partners, you will hold a global view of how we pay technical talent across all markets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Beyond your client group, you will contribute to the design and strategy of complex global programs, lead core Total Rewards priorities, and build the models and tools the broader Compensation team relies on. You are equally credible advising our most senior technical leaders and in the data behind the recommendation.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as the senior compensation advisor to Technology leadership across functions such as Engineering, Infrastructure, ML/AI, and Data Science, owning the organization\u0026#39;s most consequential decisions: contested offers, retention actions, annual equity awards, and precedent-setting leveling exceptions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide direction and counsel to multiple Talent Directors and their teams, and carry recommendations to senior leadership and cross-functional executives across Talent, Finance, and Legal\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own Airbnb\u0026#39;s market positioning for technical talent and the frameworks behind it: benchmarking methodology that supplements survey data with recruiting signals and real-time sources, role evaluation that weights AI expertise, research impact, and scarce skills, and survey participation strategy for technical benchmarks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Help build the design, strategy, and execution of complex global compensation programs — carrying accountability for cost, budget, and return on investment — and shape the adjacent Total Rewards programs beyond your client group, including pay equity, job architecture and leveling, pay transparency, and workforce planning\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Construct the financial models that project the long-term implications of compensation strategy and inform executive and board-level planning\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with regional Total Rewards Partners across EMEA, APAC, and India to maintain a consistent global view of technical compensation, resolving cases where regional market dynamics and global consistency conflict\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead compensation cycle strategy for Technology end-to-end, from budget modeling and exception frameworks through manager enablement and executive rollups\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Cultivate the external network across survey providers, consultancies, and peer companies that surfaces what surveys miss, and translate it into proactive recommendations for leadership and the decisions needed to close priority candidates\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build the compensation models, tools, and frameworks the broader Compensation team relies on, including AI-powered benchmarking, offer generation, and workflow automation, and partner with Talent Operations, Talent Systems, and People Analytics on the dashboards that put market data and offer guidance directly in the hands of recruiters, hiring managers, and Talent Directors\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Champion technical compensation expertise across the team, mentoring partners and analysts and building the enablement materials that help tech leaders apply Airbnb\u0026#39;s compensation philosophy with confidence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;12+ years of compensation or analytics experience, ideally supporting the technical side of the business at a high-growth technology company in a fast-paced, global environment, with familiarity with the AI/ML talent market\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven track record as the primary compensation advisor to executive or C-level technical leaders, with ownership of the highest-stakes compensation decisions and the ability to provide direction and counsel to Talent Directors, recruiters, and senior business leaders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated ownership of the design and strategy of complex, global compensation programs, including financial accountability for program cost and budget, and experience leading cross-functional initiatives in ambiguous, fast-moving environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Breadth across the full compensation discipline — base pay structure design, equity and incentive design, job architecture and leveling, and pay equity — ideally spanning both business partner and programs or analytics roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Expert knowledge of third-party survey methodologies (Radford/Mercer/WTW), with the ability to define benchmarking methodology and to build and validate pay structures across geographies and functions; recognition in the broader compensation community through peer networks, industry forums, or survey advisory groups is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Expert analytical skills including advanced Excel/Google sheets and working proficiency in tools like SQL, Python, or R to build models, tools, and data products across large, complex data sets; experience with Workday Advanced Compensation, Tableau, or comparable BI and compensation platforms\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Actively leverages AI tools and technologies to accelerate workflows and improve decision quality, ideally including hands-on experience building AI-powered tools or data products such as LLM-based applications, automated reporting systems, or compensation technology prototypes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong communication skills with a proven ability to influence and negotiate with senior stakeholders internally and externally, and to present complex compensation analysis to senior business and technical audiences in a way that informs executive and board-level decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s or advanced degree in a quantitative field such as Engineering, Economics, Statistics, or Data Science, or equivalent experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[73680,73681,378,251],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8141377?gh_jid=8141377","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523428,"location":{"name":"Bangkok, Thailand"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8141377,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Connectivity Partner Manager, Bangkok (SEA/IN)","company_name":"Airbnb","first_published":"2026-08-19T08:55:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is part of the Key Accounts team at Airbnb who manages the partner relationships with our largest Supply Enterprises \u0026amp;amp; API connectivity software partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced Senior Connectivity Partner Manager to accelerate our API Connectivity Partnerships in the fast-growing territories of \u0026lt;strong\u0026gt;Southeast Asia and India\u0026lt;/strong\u0026gt;. As a member of the Key Accounts team, you will be managing partner relationships with strategic supply partners, including distribution software companies and other IT solutions for Airbnb’s accommodation partners in APAC. You will be responsible for prospecting, contracting, on-boarding and optimizing strategic partnerships to accelerate growth and performance on both sides. You will be reporting to the Regional Key Accounts Lead in APAC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a win-win strategy for your portfolio that drives commercial value to all parties and positions Airbnb as a top strategic partner across all distribution channels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong relationships with executives and decision makers within your API partner portfolio, ensuring that partnerships meet the highest industry standards and that commercial agreements and service-level agreements (SLAs) are consistently met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to identify strategic opportunities and launch pilots to drive sales growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews, QBRs and formal presentations for internal and external purposes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on product updates and share partner feedback with internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect, onboard and optimize new API partners (technical integration, onboarding and growth of hosts/listings).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build close working relationships with internal stakeholders (Product, Tech Support, Regional Sales, Revenue Operations, Legal) to provide support for key partners and unlock growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings and industry events, specifically engaging with software partners and our community of hosts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of professional experience in a \u0026lt;strong\u0026gt;Key Accounts/Connectivity or Technical Partner Manager\u0026lt;/strong\u0026gt; role at a global technology or hospitality tech company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class account management experience with a strong track record of successfully growing and building successful partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, knowledge of OTA specifications, and experience with API integrations strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing sales and marketing initiatives in collaboration with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills with a proven ability to leverage data in decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective time management and ability to prioritize in a fast-paced dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and the ability to effectively influence and present to top leaders internally and within the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Local knowledge - you must have solid operating experience in \u0026lt;strong\u0026gt;Southeast Asia/India\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - \u0026lt;strong\u0026gt;being an Airbnb host is a plus\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73691,"name":"Sales \u0026 Partnerships","child_ids":[73676,247,57796],"parent_id":60666}],"offices":[{"id":62968,"name":"Bangkok, Thailand","location":"Bangkok, Bangkok Metropolis, Thailand","child_ids":[],"parent_id":64273}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7662244?gh_jid=7662244","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3373057,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7662244,"updated_at":"2026-09-18T17:09:01-04:00","requisition_id":"MULTIPLE","title":"Senior Data Scientist, Guest \u0026 Host","company_name":"Airbnb","first_published":"2026-02-27T11:32:07-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build innovative products for Airbnb guests and hosts. Your core team will consist of data scientists within the Guest \u0026amp;amp; Host Data Science organization, who develop models, measurement frameworks, foundational data products, and intelligence to improve and shape Airbnb marketplace and product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Under this general application, you will be considered for applications over several tracks.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pricing Data Science\u0026lt;/strong\u0026gt; - Responsible for developing a pricing guidance system for hosts, as well as methods (experimental and observational) to measure the impact of pricing feature launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest and Host Product Data Science\u0026lt;/strong\u0026gt; - Responsible for building optimized products, tools, and programs that empower our hosts to thrive on our platform and our guests to easily discover and book stays that match their needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Marketplace Data Science\u0026lt;/strong\u0026gt; - Responsible for building data products, inference frameworks, and intelligence to enable the growth of our marketplace.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;As a data scientist on the team, you will directly impact the Airbnb user community and marketplace with the data products and insights you deliver. Your work may range from building models to understand the impact of supply and demand on marketplace outcomes, to applying causal inference methods to measure the impact of a new pricing guidance tool, to generating destination recommendations based on our understanding of guest travel preferences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building strong relationships with cross-functional partners across Product, Design, Engineering, and Analytics to drive collaboration and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute directly to the development and launch of data-driven products and models, leveraging AI tools to enhance efficiency and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing software in Python, SQL, or R to model, simulate, and measure the impact of new features, applying advanced causal inference techniques where necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzing structured or unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicating learnings to leaders and stakeholders in a clear, compelling manner that drives informed data-driven decision making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with BS/masters degree, 2+ years of experience with PhD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with experimentation, causal observational analysis, and machine learning techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with product, engineering, and design to enable data-driven model or product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prototype, build, and scale derived data assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding skills in SQL and either Python or R.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong oral and written communication skills - an ability to communicate complex technical concepts to a non-technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization (if applicable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requirements (if applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8123037?gh_jid=8123037","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3518197,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8123037,"updated_at":"2026-09-18T17:08:27-04:00","requisition_id":"ONE","title":"Senior Data Scientist - Payments (Inference)","company_name":"Airbnb","first_published":"2026-08-14T13:25:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join the Payments Data Science organization, which sits at the intersection of Trust and Payments and powers the systems that move money safely and efficiently across Airbnb\u0026#39;s global marketplace. The team spans payment optimization for guests and hosts, fraud and risk mitigation, complex measurement, and regulatory compliance. We partner directly with Payments product and engineering leadership, Finance, and Trust to ensure every transaction is fast, safe, and compliant at global scale. Our work directly shapes decisions made by senior leaders, including Payments executive leadership, and requires a rigorous, evidence-based approach to every recommendation we make. Our Data Science team enables this mission by providing reliable measurement frameworks to deliver robust data insights, build and enable state-of-the-art data products/models, and provide actionable and reliable business guidance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a passionate data scientist to lead quantitative measurement efforts and bring novel scientific approaches to drive decision making across our platform’s payment experience. This data scientist will perform careful hypothesis generation, causal inference framework development, and model development/evaluation to ideate and drive payment strategies on our platform. This role will have a particular focus on payments fraud mitigation and loss optimization, with the goal of making our platform safer for our community.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Our Data Scientists have a deep understanding of causal framework development, statistical analysis, machine learning model development and evaluation strategies, and the complications of running experiment/quasi-experimental methods in a two-sided marketplace. They have keen business sense and are able to develop novel solutions to fraud and risk problems that don\u0026#39;t have an established playbook and utilize their findings to communicate across a wide range of partners to drive our data \u0026amp;amp; product roadmaps. They are not only the trusted data expert on their team, but also a storyteller.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Examples of projects you may work on include, development of novel metrics and frameworks that can efficiently measure outcomes (often balancing competing tradeoffs), generating deep root cause investigations and long term impact measurements, and building/evaluating ML and agentic models to optimize guest, host, and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inference: \u0026lt;/strong\u0026gt;Develop and apply causal inference methods, including experimental, econometric regressions, and quasi-experimental methods to measure a wide-range of platform/product impacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;AI/ML: \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build methods for robust evaluation of ML/AI model efficiency and performance. Ability to identify use-cases for and develop predictive models to classify, segment, and interpret our users’ behavior. Support evaluation and optimization of agentic and LLM-based systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimization:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Develop methodologies to explore/simulate the impact of new interventions and develop data products to optimize product/operational strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Deliver robust research reports and effective data visualizations. Collaborate with and present to stakeholders to identify opportunities and communicate findings, and drive impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empowerment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Think strategically about opportunities to improve and scale our brand measurement and customer insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in a quantitative analysis role with a Master’s degree in a quantitative field (math / economics / statistics, and etc.), or 3+ years of experience with a Phd degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of causal inference, experimentation, applied statistical modeling, and end-to-end ML development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in statistical programming (Python or R) and database usage (SQL)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of owning a business or technical domain end-to-end at a prior company: setting your own roadmap, being the accountable expert others escalate to, and driving a problem to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate clearly and effectively to audiences of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently, set your own roadmap, and drive cross-functional alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Payments Fraud/Risk Domain expertise is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with evaluating agentic or LLM-based systems (e.g., decision-quality measurement, human-in-the-loop calibration) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8059216?gh_jid=8059216","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3492815,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8059216,"updated_at":"2026-09-18T17:09:35-04:00","requisition_id":"ONE","title":"Senior Data Scientist, Trust (Inference)","company_name":"Airbnb","first_published":"2026-07-15T12:13:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;“\u0026lt;em\u0026gt;Our real innovation is not allowing people to book a home; it’s designing a framework to allow millions of people to trust one another. Trust is the real energy source that drives Airbnb…\u0026lt;/em\u0026gt;”\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Brian Chesky, Airbnb Co-Founder \u0026amp;amp; CEO (2019)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Data science is the engine behind Airbnb\u0026#39;s most impactful decisions. The Platform Data Science team accelerates product evolution and business outcomes by combining scientific rigor with deep domain expertise,\u0026amp;nbsp; spanning experimentation, machine learning, causal inference and scalable intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We partner closely with product, engineering, policy, and operations teams across Trust to detect and defend against the adversarial behavior that threatens guest and host trust: fraudulent listings and fake inventory, review and content manipulation, account takeover, and other bad-actor activity on the platform. Whether measuring the impact of a new listing integrity defense, modeling risk at the listing or account level, or evaluating the effectiveness of an enforcement policy, our work helps guests and hosts experience an Airbnb that is safer, smarter and more personalized.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the heart of some of Airbnb\u0026#39;s most consequential data science challenges, where rigorous statistical thinking and applied ML directly shape platform outcomes. You will own high-visibility initiatives that require both technical depth and strong business judgment - work that is visible to leadership and has measurable impact on Airbnb\u0026#39;s users and bottom line.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The ideal candidate is a technically exceptional and strategically minded Data Scientist who can navigate ambiguity, drive clarity in complex problem spaces and influence product and policy decisions. You will own and drive initiatives such as:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inference \u0026amp;amp; Measurement:\u0026lt;/strong\u0026gt; Design and implement measurement and evaluation frameworks to understand the impact of Trust defense, and uncover opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation:\u0026lt;/strong\u0026gt; Collaborating closely with cross-functional partners, lead the design and analysis of experiments and quasi-experiments in environments where standard A/B testing is challenging.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modeling\u0026lt;/strong\u0026gt;: Build and iterate on statistical and Bayesian models that quantify risk, estimate treatment effects, and surface measurement gaps; provide causal interpretation of signals surfaced by ML systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insights and Strategy:\u0026lt;/strong\u0026gt; Generate deep insights on the effectiveness of Trust defenses and translate them into clear strategic recommendations for product roadmap and policy decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt; Deliver robust, leadership-ready research with rigorous analysis, compelling data visualizations, and clear narratives; effectively communicate complex methodological tradeoffs to both technical and non-technical audiences across product, engineering, policy and operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empowerment:\u0026lt;/strong\u0026gt; Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in a quantitative analysis role with a Master\u0026#39;s degree in a quantitative field (statistics, economics, computer science, etc.), or 2+ years of experience with PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in experimentation and causal inference.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Bayesian modeling and its application to measurement, uncertainty quantification, and decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and lead experimentation programs in complex environments, collaborating with and influencing cross-functional stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in statistical programming and database usage. Strong coding skills in SQL and python or R.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate complex methodological findings into actionable insights and compelling narratives for audiences of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment in navigating ambiguity, scoping problems, and driving impact through influence across cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8196013?gh_jid=8196013","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547058,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8196013,"updated_at":"2026-09-18T17:00:27-04:00","requisition_id":"ONE","title":"Senior Demand Strategy Lead, Experiences","company_name":"Airbnb","first_published":"2026-09-11T15:13:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Experiences team is responsible for scaling a curated, high-quality supply of unique activities hosted by local creators, iconic businesses, and operators worldwide and we\u0026#39;re at an inflection point.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a large and growing captive audience of guests who have booked or are considering a trip, and a suite of lifecycle, CRM, and owned-content levers that remain significantly under-optimized. Email, push, transactional messaging, and our owned editorial channels are low-cost, high-reach ways to move demand once the right strategy, testing infrastructure, and automation are in place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Demand Strategy Lead, you are entrusted with owning the strategy end to end, defining how we engage guests across the full lifecycle, from discovery and booking through post-experience engagement and repeat, and how owned content builds demand alongside it. You set the direction, define success metrics, identify what is and isn\u0026#39;t working, and own the outcome. Where Growth Marketing is accountable for shipping the work, you\u0026#39;re accountable for whether it actually moves demand: this is a senior, broad mandate, where you own a priority outright and set strategy that XFN partners and vendors execute against, rather than running campaigns yourself. This role reports to the Director of Global Demand for Experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own lifecycle \u0026amp;amp; CRM strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the end-to-end guest lifecycle strategy for Experiences, from first touch through repeat booking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the roadmap for email and push programs: Tripcycle, home-abandoner sequences, transactional messaging, and Launchpad integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the highest-impact audience segments, messaging angles, and send cadences, and build a rigorous testing framework to validate them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation of high-performing sends to maximize reach with minimal ongoing cost\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own editorial \u0026amp;amp; owned content\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the strategy for the Experiences newsletter and other owned content we produce: what we publish, to whom, and how it ties to demand and discovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build an editorial calendar and a content-to-conversion measurement approach, so owned content is held to demand outcomes, not just engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Brand, Creative, and the affiliates/social lead so owned content, social, and lifecycle reinforce one another rather than overlap\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Guest Referrals program strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the strategy and success criteria for the Experiences guest referral program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product on UX improvements and bonus design to drive adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track performance and iterate on incentive structures to find the lever that moves the needle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive XFN execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Growth Marketing and Engineering to translate strategy into shipped campaigns and automated workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a clear view of what is in flight, blocked, or needs escalation, with a regular reporting cadence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence Product roadmap prioritization so lifecycle and content capabilities keep pace with strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in growth, lifecycle, CRM, email, or content marketing, ideally in a consumer marketplace or travel context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record owning a channel or lifecycle strategy end to end and being accountable for its business outcome, not just executing campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting strategy that others (XFN partners, agencies, or a small team) execute against, in a matrixed environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills: builds measurement frameworks, interprets A/B tests, uses data to drive decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling email/push automation programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Editorial or owned-content judgment: can shape what we say and publish, not only how we send it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Crisp written and verbal communication: writes clear briefs, presents strategy to leadership, aligns stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Two-sided marketplace or platform experience with both supply and demand levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with marketing automation platforms and referral/incentive mechanics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running a newsletter or editorial program with a measurable growth mandate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7968034?gh_jid=7968034","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458930,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7968034,"updated_at":"2026-09-18T18:16:29-04:00","requisition_id":"ONE","title":"Senior Engineering Manager, Media Foundation","company_name":"Airbnb","first_published":"2026-08-04T14:01:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Media Foundation team builds the core platforms and infrastructure that power photo and video capture, upload, processing, storage, and delivery across Airbnb\u0026#39;s products, at a massive global scale. We partner closely with Product, Design, Data Science, Trust, and Infrastructure teams to ensure every image and video guests and Hosts see is fast, high-quality, and reliable, from the moment a Host uploads a photo to the moment a Guest views it in search results.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Engineering Manager for Media Foundation, you will lead a team of engineers to build and operate Airbnb\u0026#39;s media infrastructure, the foundation powering every photo, video, and document that users interact with on the platform. Capabilities include uploads, AI/ML transformations, distribution, and presentation within the product. You will shape the team’s vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement with internal engineering teams, and strategic planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the technical and organizational leader for Media Foundation, you own the reliability, scalability, and evolution of the systems that power every media interaction on the Airbnb platform from the moment a host uploads a photo to the instant a guest streams a listing video. Your experience in both media technology and people management will be essential to the maintenance, modernization, and innovation of Airbnb\u0026#39;s media platform. You set the bar for engineering excellence, define what great looks like for your team, and create an environment where engineers grow, do their best work, and are proud of what they ship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set technical strategy and architecture for media infrastructure across multiple teams, aligning investment with product and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and grow other managers and senior technical leads, and create an environment where engineers can do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Design, Trust, and other infrastructure orgs to shape a resilient, scalable media platform roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion engineering excellence and operational rigor, and resolve systemic technical debt affecting reliability, performance, or velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retain, grow, and hire a diverse team of high-performing engineers and managers to execute an ambitious media platform vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience, with a minimum of 6+ years in engineering management, including managing other managers or senior technical leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s and/or Master\u0026#39;s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in large-scale distributed systems, with a track record of setting technical strategy and architecture across multiple teams; media/content infrastructure experience (ingestion, processing, storage, CDN delivery) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product instinct and communication skills, with proven experience influencing senior cross-functional and cross-organizational partners to deliver high-quality, user-facing platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading and shipping large, cross-team initiatives with significant business impact, and building a culture of operational excellence, quality, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment balancing short-term business needs with long-term technical and organizational health, with a flexible leadership style suited to varying team maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify, retain, grow, and acquire critical engineering and management talent, with a strong commitment to fostering diversity, equity, and inclusion within teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8214375?gh_jid=8214375","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554976,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8214375,"updated_at":"2026-09-18T15:37:40-04:00","requisition_id":"ONE","title":"Senior Executive IT Support Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-18T15:37:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AirSupport helps Airbnb employees stay productive wherever and however they work. Within AirSupport, Executive Support provides a dedicated, high-touch technology experience for Airbnb’s senior leaders and their Executive Business Partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team combines deep technical expertise, proactive support, and strong cross-functional partnership across office, remote, travel, event, and other approved environments. Executive Support owns the executive technology experience, working closely with engineering, security, infrastructure, AV, workplace, and other technology partners who own the underlying technologies.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Executive IT Support Engineer, you will be one of the most senior technical individual contributors within AirSupport and a trusted technology partner to Airbnb’s executive population.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will combine hands-on technical expertise with strong judgment, proactive planning, and cross-functional leadership. You will own complex and sensitive executive technology issues through resolution, anticipate risks before they become disruptions, and lead improvements that make the executive experience more reliable and supportable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your impact will extend beyond the issues you personally resolve. You will identify patterns in what Executive Support is seeing, connect them to broader employee technology priorities, develop recommendations, and influence the teams responsible for the underlying technology. You will help shape Executive Support technical direction, represent the support perspective in major technology decisions, and identify opportunities where solutions can benefit the broader employee population.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also help raise IT Support Engineering craft through technical leadership, mentoring, standards, knowledge sharing, and reusable practices.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide direct, high-touch technology support for Airbnb executives and Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, workplace technology, and other systems that affect the executive experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain ownership of the executive experience when an issue spans multiple technologies or teams, engaging the appropriate technical owners and driving the issue through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with executives and Executive Business Partners by understanding their workflows, technology environments, and upcoming priorities while exercising excellent discretion and judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own or coordinate executive technology lifecycle needs, including onboarding, offboarding, device transitions, and other changes that require continuity and careful planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively prepare for board and leadership meetings, travel, launches, demonstrations, special events, and other high-visibility moments by identifying dependencies and addressing technology risks before they create disruption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring issues and broader patterns, develop recommendations for what should change, and lead cross-functional improvements that drive more scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Executive Support technical direction and improvement priorities based on executive needs, support signals, technology risk, and broader employee technology strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Executive Support in major technology initiatives, influencing design, readiness, rollout, and supportability for executive workflows and the broader employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex issues, impact, risks, tradeoffs, and recommendations clearly to executives and senior technical and business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical standards, troubleshooting approaches, readiness practices, runbooks, and knowledge; mentor other engineers; and help raise IT Support Engineering craft across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to broader AirSupport priorities when Executive Support coverage and readiness allow, applying technical leadership and insights from the executive environment to work that improves the overall employee technology experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in shared after-hours coverage and provide onsite, travel, event, or approved executive residential support when required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in enterprise IT support, workplace technology, systems support, or a related technical field, including meaningful experience supporting executives, senior leaders, or other high-touch and business-critical environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on technical capability across multiple technology domains, with deep expertise in one or more areas relevant to Executive Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience taking ambiguous technical or operational problems, defining an approach, and driving work through implementation with limited direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify patterns across support issues and translate them into broader technical, operational, or service improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional work and influencing decisions across teams you do not directly manage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a clear technical point of view, evaluate tradeoffs, and make recommendations that connect immediate support needs to broader technology and organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build trusted relationships and communicate complex technical issues clearly and credibly with executives and senior technical and business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment, discretion, and composure in confidential, high-pressure, or high-visibility situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience improving the capability of other engineers through mentoring, technical standards, documentation, cross-training, or other reusable practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive approach to support: you look for recurring friction and emerging risks and work to prevent the next issue rather than only resolving the current one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to participate in an after-hours support rotation and provide occasional onsite, travel, event, or residential support based on business need.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional experience that may be helpful\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting executive travel, board meetings, major company events, or other high-stakes technology needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation, scripting, AI-enabled support, or other tools that improve support quality and reduce repetitive work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting residential or other non-traditional technology environments within an enterprise security and support model.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position needs to be based in the San Francisco office 40 hours a week, or as required by the business needs for the role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$155,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73674,"name":"Non-Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7916840?gh_jid=7916840","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441240,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7916840,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Key Accounts Manager","company_name":"Airbnb","first_published":"2026-05-12T11:12:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our EMEA Key Account Management Team is growing and we want you to be part of it!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The EMEA Key Accounts team manages the partnerships with Regional API Software providers and Enterprise Property Managers. The key goal is to grow the share of high quality stays by optimising supply at scale leveraging strategic account management, programs, incentives,\u0026amp;nbsp; and product solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Key Accounts Manager, you will be managing partner relationships with strategic Enterprises \u0026amp;amp; API Connectivity partners. You will be responsible for recruitment, enablement and optimization of our strategic partnerships and become their trusted advisor with the aim to become their number one partner and accelerate growth and performance on both sides. You will be reporting to the Key Accounts Team Lead, EMEA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is based in Paris (hybrid, 2-3 days a week in the office), and is not eligible for relocation support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and trusting relationships with executives and decision makers/key influencers within your API \u0026amp;amp; Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support partners through deep understanding of API and technical integrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings and industry events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent verbal/written communication and presentation skills in both English and French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder management across both internal and external audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with API integrations a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, knowledge of OTA specifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and the ability to effectively influence top leaders internally and within the industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience as product manager, working with product teams is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel at least 25% of the time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€74.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€92.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7975743?gh_jid=7975743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3461640,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7975743,"updated_at":"2026-09-19T23:33:39-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Assistance Engineering","company_name":"Airbnb","first_published":"2026-06-02T04:00:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is CHINA BASED\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;4+ years of ML engineering experience\u0026lt;/strong\u0026gt;, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8065789?gh_jid=8065789","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3494961,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8065789,"updated_at":"2026-09-18T18:18:12-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Query Intelligence","company_name":"Airbnb","first_published":"2026-07-14T19:54:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the entire Airbnb digital platform. In this role you\u0026#39;ll focus on query intelligence, the front door of search working on critical, impactful projects that turn what a guest types, taps, or says into a precise understanding of their intent, spanning autocomplete and smart compose, query tagging, query expansion, and intent modeling across Stays, Experiences, and Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Query understanding is where every search begins, and it directly shapes retrieval, ranking, and ultimately the perfect match between guests and hosts. We build cutting-edge AI technologies across the end-to-end search ranking product stack w.r.t. data pipelines, feature and model innovations, serving and experimentation efficiency, leveraging rich signals from various types of data (structured, sequential, image, text, etc) and increasingly large language models at Airbnb. You\u0026#39;ll build the models that parse free-form and natural-language multimodal queries, extract entities and location context, classify intent, and anticipate what guests want before they finish typing. We collaborate closely with teams across Airbnb to develop the ranking solutions and support a healthy marketplace for hosts and guests to further Airbnb\u0026#39;s mission of creating a world where people can Belong Anywhere. Some past publications from the team can be found here:\u0026lt;a href=\u0026quot;https://sites.google.com/view/airbnb-relevance-publications/home\u0026quot;\u0026gt; https://sites.google.com/view/airbnb-relevance-publications/home\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases, with a focus on query understanding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop query understanding capabilities — autocomplete and smart compose, query tagging (sequence tagging / NER), query expansion, and query/user intent modeling — and natural-language (\u0026quot;search in your own words\u0026quot;) search experiences powered by modern NLP and LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage third-party and in-house Machine Learning tools \u0026amp;amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Example projects include: smart compose and language generation for search, LLM-based sequence taggers, LLM-driven query/location expansion, intent classification, and user-intent sequence modeling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. natural language processing, personalization, search and recommendation, marketplace optimization).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying large language models and modern NLP — e.g., sequence tagging/NER, text generation, intent classification, or embedding/representation learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with building natural-language, AI-native and agentic search experiences is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8130355?gh_jid=8130355","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520611,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8130355,"updated_at":"2026-09-18T18:18:47-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Trust","company_name":"Airbnb","first_published":"2026-08-14T17:27:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Trust Frontier AI team is where new AI technology for Trust gets invented and proven. We build specialized models for mission-critical trust and safety problems, develop the AI agents and agentic capabilities that automate trust decisions, and create the benchmarks and evaluation harnesses that keep decision quality high as those agents take on more autonomy. We work on problems before the answer is known — prototyping, experimenting, and iterating with our partner teams until a solution proves itself against real business and top line metrics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work side-by-side with talented product managers, data scientists, software engineers, fraud intelligence, and operations teams. Together, you\u0026#39;ll design and build ML solutions that have direct, meaningful impact on user trust, business success, and the global Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Machine Learning Engineer on the Trust Frontier AI team, you will actively contribute code and ideas that shape the next generation of AI systems protecting millions of Airbnb users. You\u0026#39;ll own and deliver ML projects end-to-end, from framing an ambiguous problem and prototyping a solution, to training and productionizing models, to proving impact on top line metrics with front line teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work on abuse behavior detection that spans multiple defenses, on AI agents that make trust decisions autonomously, and on the evaluation and benchmarking work that makes those decisions trustworthy. Much of this work is early: you will help decide what to build, not only how to build it, and you\u0026#39;ll see it through to measurable impact on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Frame and prototype ML and agentic solutions for problems that do not yet have an established approach, in partnership with product managers, data scientists, and front line defense teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and productionize end-to-end Machine Learning pipelines — including feature engineering, model training, evaluation, and deployment — for both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and improve abuse behavior detection that generalizes across defenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, launch, and iterate on AI agents that automate trust decisions, including orchestration, tool interfaces, and the guardrails that hold quality steady as autonomy increases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build benchmarks, evaluation harnesses, and instrumentation that let us measure agentic and model decision quality objectively, and use them to drive real improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop specialized models for trust and safety use cases, and use LLMs and AI agents to accelerate how we build models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, review, and ship clean, testable code — whether training a new model, improving an existing pipeline, or optimizing a feature for scalability and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large-scale structured and unstructured data to continuously improve ML models for Airbnb product, business, and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with front line defense teams to validate solutions through experiments and holdouts, and quantify their impact on business and operational metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, design discussions, and cross-team collaborations to contribute to a high-quality ML engineering culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-10 years of industry experience in applied Machine Learning, with a track record of building and productionizing models at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2+ years of hands-on experience with LLMs and GenAI technologies, including building with agentic frameworks, orchestration, and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Python (required) and familiarity with Scala, Java, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Machine Learning best practices — e.g., training/serving skew minimization, A/B testing, feature engineering, model selection — and algorithms such as gradient boosted trees, neural networks, transformers, and deep learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ML frameworks and tooling such as TensorFlow, PyTorch, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data engineering and building end-to-end ML pipelines, including both batch and real-time systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing evaluation methodology for ML or LLM systems — benchmarks, ground truth, offline/online metrics, calibration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity and a bias toward action: you can take a loosely defined problem, scope it, prototype quickly, and drive it to a measurable outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test-driven development, incremental delivery, and deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multimodal models (vision, document, or speech) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to the Trust and Risk domain (e.g., fraud detection, anomaly detection, identity, account integrity) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s, Master\u0026#39;s, or PhD in CS/ML or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states.\u0026lt;/a\u0026gt; This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8044801?gh_jid=8044801","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486813,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8044801,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Manager, Field Operations","company_name":"Airbnb","first_published":"2026-07-13T12:04:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Mexico, Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and inspire\u0026lt;/strong\u0026gt; a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely with the Country Manager\u0026lt;/strong\u0026gt; to execute country strategic plans, ensuring alignment between local market execution and national business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and lead territory-level strategies\u0026lt;/strong\u0026gt; for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experiment boldly \u0026lt;/strong\u0026gt;to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across MexicoCCA and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monitor and own business performance\u0026lt;/strong\u0026gt;, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify market trends and opportunities\u0026lt;/strong\u0026gt;, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coach and develop talent\u0026lt;/strong\u0026gt;, building a high-performing team culture that values experimentation, accountability, and continuous growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;14+ years of experience\u0026lt;/strong\u0026gt; in global operations, business development, or marketplace management, with \u0026lt;strong\u0026gt;5+ years in a people-leadership role\u0026lt;/strong\u0026gt; managing and scaling teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep market expertise and strong understanding of the \u0026lt;strong\u0026gt;MexicoCCA travel and hospitality landscape\u0026lt;/strong\u0026gt;, with experience driving local growth and community engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A combination of \u0026lt;strong\u0026gt;operational\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;and commercial, public speaking and marketing skills\u0026lt;/strong\u0026gt; that will allow you to acquire supply across multiple channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;bold, compassionate, and action-oriented leader\u0026lt;/strong\u0026gt; with a \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;strong bias for action\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; and a proven ability to develop, coach, and empower high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical and strategic thinker\u0026lt;/strong\u0026gt; who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to \u0026lt;strong\u0026gt;influence product, policy, and cross-functional teams\u0026lt;/strong\u0026gt; to unlock new revenue streams and improve host and market performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at leveraging tools, dashboards, and analytics to \u0026lt;strong\u0026gt;assess performance, identify trends, and drive accountability.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in \u0026lt;strong\u0026gt;achieving strong results through others\u0026lt;/strong\u0026gt;, including effective performance management and development of emerging leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known for creating a \u0026lt;strong\u0026gt;positive, driven, and inclusive team culture\u0026lt;/strong\u0026gt; grounded in collaboration, transparency, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognized as a \u0026lt;strong\u0026gt;go-to leader\u0026lt;/strong\u0026gt; who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and adept at \u0026lt;strong\u0026gt;leading multiple initiatives simultaneously\u0026lt;/strong\u0026gt;, turning strategy into action and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience \u0026lt;strong\u0026gt;growing supply and building partnerships with community and host groups\u0026lt;/strong\u0026gt; is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in Mexico City, ideally within commuting distance of our office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,666.67\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$237,500 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8070121?gh_jid=8070121","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496672,"location":{"name":"Remote - US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8070121,"updated_at":"2026-09-18T18:20:30-04:00","requisition_id":"ONE","title":"Senior Manager, Machine Learning Engineering - Communication \u0026 Connectivity","company_name":"Airbnb","first_published":"2026-07-22T17:32:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is powered by our Guests \u0026amp;amp; Hosts. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding guest and host communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within our Guest \u0026amp;amp; Host organization is the Communication and Connectivity team. The communication branch owns the tools used daily by millions of guests and hosts, including Messaging (2nd most used surface within Airbnb), push notifications, and other deep integrations with key operating system features. The connectivity branch is responsible for connecting hosts together through various ways, it also built a platform to connect 3rd party partners from various domains with Airbnb. The communication and connectivity team has engineers covering multiple disciplines including web engineers, native engineers, backend engineers, data engineers, and machine learning engineers. The role posted here will focus on Machine learning, Data and AI applications.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across engineering, product, and leadership on AI investment priorities and set the multi-year technical roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Design, and Data Science to take high-impact ML initiatives from concept to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality, efficient data pipelines that support both business and AI needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own success metrics that tie ML work directly to business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow and mentor a team of ML/Data engineers, raising the technical bar across the org.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a senior team of Managers and Engineers across Machine Learning, Data Engineering and Software Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is highly cross functional so you will partner with senior leadership across Engineering, Data Science, Product, and across our Business to align stakeholders, define multi-year roadmaps, set and execute on iterative milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coaching and developing team members, helping them grow their careers, technical expertise, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of overall engineering experience with 5+ years managing a team in a fast paced, high growth tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or PhD in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting full-stack products and systems at enterprise scale with a great impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in applying modern artificial intelligence technologies to products and development cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy, and working cross functionally with Product and Data Science teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8175521?gh_jid=8175521","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538189,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8175521,"updated_at":"2026-09-18T17:50:51-04:00","requisition_id":"ONE","title":"Senior Manager, Platform Management (Payments)","company_name":"Airbnb","first_published":"2026-09-02T21:58:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;At Airbnb, we maintain and extend a world-class payments platform that is the engine of commerce and trust for our global community. This platform currently supports 220 countries and over 65 currencies, connecting dozens of payment providers and processing billions of dollars annually. To enable and support growth of the marketplace, we continually innovate unique ways for guests to pay for stays and experiences that are memorable and in many cases life changing.\u0026amp;nbsp; Whether it\u0026#39;s providing accepting relevant forms of payments, breaking payments into more manageable parts, or combining payments for several individuals seeking to travel and share together, Airbnb strives to make paying trips as simple as possible, while protecting our guests and hosts with security and assurances we have their backs every step of the way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Within the payment organization, the platform team comprises individuals that manage our products and experiences related to checkout, payment methods, risk, compliance, and hosts payouts.\u0026amp;nbsp; We are seeking a strong Senior Platform leader to manage all aspects of our \u0026lt;em\u0026gt;guest payment\u0026lt;/em\u0026gt; capabilities and experiences.\u0026amp;nbsp; This includes enabling new global and local payment methods, onboarding and validating methods with our processing partners, managing post transaction interactions such as refunds and transaction reporting, and finally creating and expanding our growing portfolio of installments and financing solutions to help pay for trips and trip related services.\u0026amp;nbsp; This role is a key leadership position within the platform product organization and will report into our Global Director of Payments Platform Product management.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver and evolve Guest Payments Platform Strategy \u0026amp;amp; Roadmap: Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience.\u0026amp;nbsp; This also includes product leadership working alongside engineering on redundancy,vaulting, processor performance and optimization and availability across the entire payment funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Execution \u0026amp;amp; Delivery: Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Cross-Functional Teams: Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team Leadership \u0026amp;amp; Development: Lead, mentor, and develop a high-performing team of senior platform managers, fostering a culture of excellence and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to overarching Payment Platform Strategy: Act as a key contributor to the broader payments platform strategy, providing expert insights on the competitive landscape, emerging technologies, and consumer trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Management \u0026amp;amp; Communication: Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and other cross-functional partners to ensure alignment and influence outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: Define and monitor key product metrics, ensuring product quality and continuous improvement to meet operational and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven product management experience with a deep understanding of stakeholder needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with non-product teams such as legal, tax, compliance, risk, and payments operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience working with Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup experience: comfortable with a fast pace, changing needs, and limited resources. Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global perspective: experience building products for different countries and cultures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8114342?gh_jid=8114342","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3514774,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8114342,"updated_at":"2026-09-18T17:05:24-04:00","requisition_id":"ONE","title":"Senior Manager, Quality, Specialty","company_name":"Airbnb","first_published":"2026-08-31T13:58:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Senior Quality Lead, Specialty is a newly created senior leadership role accountable for the quality program across several high stakes, high complexity Community Support functions: Safety, Premium Support, and CS Labs. These are not high-volume, routine support queues,\u0026amp;nbsp; they are the functions that handle sensitive guest and host interactions, carry high regulatory and reputational exposure, and demand a quality leader who understands the difference between behavioral compliance and genuine harm prevention.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The successful candidate will arrive with a clear point of view on what world-class quality looks like in high-complexity, high-stakes support environments.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership \u0026amp;amp; Program Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and execute the Speciality quality strategy aligned to several critical priorities: breaking silos, aligning with stakeholders, defining a clear operating model, and driving measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish quality operating models with shared governance, consistent calibration standards, and clear accountability frameworks, while preserving the differentiation that each function requires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Specialty quality in WBRs, MBRs, QBRs, and executive reviews; deliver a proactive narrative that surfaces emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Quality Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee QA evaluation execution across all Specialty functions and partner sites globally, ensuring consistent application of QA processes and frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead root cause analysis on systemic failures, translating QA findings into product, process, and policy recommendations that go beyond agent-level coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formalize Audit the Auditor as an ongoing control: define sample selection, alignment thresholds, root cause review, and evaluator-level remediation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure every evaluation closes with a documented coaching action; build the tracking mechanisms to measure whether coaching is translating into performance improvement over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insights, Reporting \u0026amp;amp; Stakeholder Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish automated KPI reporting across all Speciality functions, eliminating manual processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement an NPS/predictive NPS detractor analysis framework, ensuring global patterns surface in real time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a Partner QA Performance Scorecard, establishing clear accountability for Calibration Accuracy, Evaluation Completeness, Critical Error Detection, Coaching Effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI, AutoQA \u0026amp;amp; Technology Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive AutoQA adoption across Specialty tiers, with particular focus on the attributes unique to Safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern the Responsible AI quality framework within Specialty: establish how Quality identifies, classifies, and escalates AI-model errors via CS Labs, and ensure this process is consistently applied and regularly reviewed as AI capabilities evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion AI and analytics tools for Specialty insight generation and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Culture Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a globally distributed team of Partner Quality Leads and Quality Insights Analysts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a One-Quality-Team culture that eliminates the cross-team divides: shared best practices, cross-regional learning, and proactive knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set high expectations and hold the team accountable for output quality, insight delivery, and stakeholder engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with peers to ensure one consistent quality voice across the portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in Customer/Community Support, Quality, Operations, or Trust \u0026amp;amp; Safety, with direct experience leading quality programs in sensitive, high-stakes, or regulated support environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree, preferably in related field required; MBA or Masters preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building or transforming quality programs for complex, non-routine support functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with a proven ability to apply them to high-volume, complex support environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with QA tooling platforms, including hands-on ownership of form design, calibration management, and AutoQA deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing globally distributed quality teams across multiple functions, languages, and partner organizations in a 24/7 environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying or scaling AI/ML assisted QA tools (AutoQA, predictive NPS/CSAT).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence: able to influence senior stakeholders, present a unified quality narrative in leadership forums, and drive alignment across stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing vendor partner governance: calibration oversight, performance improvement plans, and escalation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;COPC certification; Six Sigma Green or Black Belt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Observe.AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in program management, change management, or organizational design within a high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or closely with BPO/vendor governance models at scale (1,000+ partner FTEs across multiple sites and geographies).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$192,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8125873?gh_jid=8125873","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519045,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8125873,"updated_at":"2026-09-18T18:05:31-04:00","requisition_id":"ONE","title":"Senior Manager, Supply Enablement","company_name":"Airbnb","first_published":"2026-08-17T17:44:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Enablement \u0026amp;amp; Activation Team is growing and we want you to be part of it! Airbnb is looking for a seasoned Senior Manager, Supply Enablement to join our team. In this role, you\u0026#39;ll lead a team of enablement and activation specialists responsible for building world-class content, training programs, and GTM activation at scale — equipping our field, vendor, and operations teams with the knowledge, skills, and tools to consistently acquire, grow, and retain high-quality supply across Homes, Hotels, Services, and Experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role requires candidates to be based in the US. This role is not eligible for relocation support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact leadership role for someone who has lived the reality of frontline sales and account management, knows how to build and develop high-performing enablement teams, and has a sophisticated command of AI-powered tools to make enablement smarter, faster, and more measurable. You\u0026#39;ll set the strategic direction, raise the bar on quality and craft, and ensure everything your team produces drives real, measurable behavior change in the field.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Team Leadership \u0026amp;amp; Development\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a team of enablement managers and activation specialists responsible for content creation and curation, training development, and GTM program delivery; Set clear goals, priorities, and quality standards across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build team capacity and capabilities, including identifying skill gaps, investing in development, and hiring exceptional talent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enablement Content \u0026amp;amp; Program Strategy\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-own with Enablement Director and Foundations + Quality Enablement Manager, the end-to-end enablement content strategy — ensuring your team focused on ‘front of house’ produces high-quality, audience-specific, evergreen assets including playbooks, pitch decks, objection handling guides, onboarding curricula, and certification programs. Guide your team in leveraging AI for content development, personalized learning, coaching at scale, and practice — pushing the boundaries of what\u0026#39;s possible with the tools in your stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate CBO and Supply strategy into actionable enablement plays, working closely with your team to bring them to life for field, vendor, and scaled ops audiences and developing strong working relationships with those teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and uphold a high bar for enablement deliverables from onboarding to upskilling — ensuring content doesn\u0026#39;t just inform, but changes behavior and drives measurable performance outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;GTM Activation\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with regional leads (EMEA, AMER, APAC) and cross-functional stakeholders to land new product launches, strategic initiatives, policy \u0026amp;amp; legal approved positioning, and sales plays in the field effectively and on time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a strong feedback loop between the field – across all 4 lines of business – and your team, so activation is continuously informed by what\u0026#39;s actually working on the ground\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Partnership \u0026amp;amp; Measurement\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with RevOps, Product, Marketing, Community, and Policy to embed enablement insights into strategic initiatives and keep field teams ready to execute\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly report program performance, ROI, and team impact to senior leadership with clarity and credibility; Partner with Advanced Analytics to design experiments (A/B, ERF) that prove the incrementality of your team\u0026#39;s investments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in sales enablement, revenue enablement, or a closely related field — ideally within a high-growth tech or marketplace company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years managing and developing enablement or GTM teams — you know how to hire great people, set a high bar, and bring out the best in a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Frontline sales experience — you\u0026#39;ve carried a quota, managed accounts, or worked directly in a sales motion and deeply understand what reps need to succeed; bonus if travel industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise with AI-powered enablement tools — hands-on experience with platforms like Gong, Highspot, Intellum, Seismic, or equivalent; you know how to drive real business value out of these tools and coach your team to do the same\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in instructional design and content strategy — you can tell the difference between content that informs and content that changes behavior, and you hold your team to that standard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and scale GTM activation programs across diverse, geographically distributed field and vendor teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a matrixed, cross-functional environment — you\u0026#39;re comfortable influencing without authority and driving alignment across multiple senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data fluency — comfortable partnering with analytics teams to design experiments, interpret results, and present impact in business terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and executive presence — you can align a room, write a crisp strategy doc, and present to a VP with equal confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vendor or outsourced sales team enablement is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with supply-side or marketplace dynamics (hosts, partners, agents) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a player-coach where needed — rolling up your sleeves on high-priority programs while developing your team\u0026#39;s independence and craft\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$192,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8172333?gh_jid=8172333","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3536967,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8172333,"updated_at":"2026-09-18T18:01:13-04:00","requisition_id":"ONE","title":"Senior Manager, Technical Education","company_name":"Airbnb","first_published":"2026-09-03T16:54:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, we’re building world-class learning experiences for our technical teams. We’re looking for an exceptional and creative individual inspired to deliver innovative learning experiences that have tremendous organizational impact.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager, Technical Education will lead the team responsible for enabling technical education in the Tech org at Airbnb. The TechEd team delivers bootcamp for new hires, our EngU and DataU programming, our tech lunch ‘n’ learn talks, and our Engineering apprentice program “Connect”. The person leading this team will also support the enablement of AI skills.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is confident in their ability to balance an innovative and creative approach with a steadfast dedication to learning outcomes and impact. We’re looking for an exceptional people manager, experienced with building and leading a high performing team. Since our programs and initiatives rely heavily on partnership with stakeholders within the Tech org, an ability to build deep relationships is crucial.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Connecting with stakeholders to understand skill gaps and performing needs assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing a vision and strategy for technical education\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coaching the team and providing feedback on programs and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing subject matter expertise to team members on learning science and skill acquisition\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with others on the Tech L\u0026amp;amp;D team to build and execute high impact programs and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with vendors and consultants to execute the strategy and vision for TechEd\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Amplifying and evangelizing a culture of learning for Tech\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reporting on learning impact and outcomes to senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with other Tech L\u0026amp;amp;D members to advance programming and outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience guiding strategy and execution for technical education (bootcamps, lunch ‘n’ learns, apprenticeship programs, technical upskilling for practitioners )\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience as a people manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct technical expertise with coding or data science is a bonus!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of creative and best in class experience design, commitment to innovation and experimentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to shape a vision and execute the associated roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling and designing initiatives, processes and tools\u0026amp;nbsp; for an organization of ~3000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with vendors and partners to execute a vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with learning technologies and educational technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifelong learner, curious about new technologies and best practices in L\u0026amp;amp;D\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal skills, including written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build trusted relationships across a diverse range of stakeholders and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven approach to evaluating and measuring learning experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional understanding of Technology and Engineering organizations and how they operate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$192,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$237,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73684,"name":"Program Management","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8077683?gh_jid=8077683","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499660,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8077683,"updated_at":"2026-09-18T22:01:10-04:00","requisition_id":"ONE","title":"Senior Manager, Technical Program Management (Search \u0026 AI Foundations)","company_name":"Airbnb","first_published":"2026-07-21T15:29:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we\u0026#39;re looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure team to lead AI Platforms initiatives spanning Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). This person will partner with our engineering \u0026amp;amp; product teams to build/enhance data-driven decision making across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will collaborate closely with the Machine Learning (ML) engineers, infrastructure engineers and product managers\u0026amp;nbsp; from across Airbnb to develop holistic solutions that ensure a vibrant and equitable marketplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI) teams power the ranking, recommendations, model infrastructure, and search intelligence capabilities that make up a core part of Airbnb\u0026#39;s AI Platforms, including: Search Ranking for Stays, Experiences, and Services, Home Page Recommendations, Search Bar AutoSuggest and Autocomplete, Marketing Technology, and the ML infrastructure and platform capabilities that support them. The team also creates the fabric for personalization and the underlying model infrastructure, used both on and off platform for Airbnb. We collaborate with many teams including Search Infrastructure, Guest and Host Experiences, MDX, Marketing, CS, and Trust, and many more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their AI/ML expertise to resolve strategic challenges that align with Airbnb’s larger goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, and make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;13+ years in technical program management function, with at least 8 years of experience managing a team of TPMs, creating a culture of inclusiveness and sustainability\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated experience in search relevance, natural language search, and recommendation systems. Experience with applying GenAI/LLM technologies on search is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Familiar with A/B testing, incremental delivery and deployment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to ramp up quickly and learn new technologies with minimal lag time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent written and oral business communication and people skills, with the ability to influence stakeholders.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8202802?gh_jid=8202802","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550161,"location":{"name":"Los Angeles, California, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8202802,"updated_at":"2026-09-18T16:59:30-04:00","requisition_id":"ONE","title":"Senior Market Manager","company_name":"Airbnb","first_published":"2026-09-14T17:40:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work with Luxe Guest Services, Content \u0026amp;amp; Quality, and cross-functional teams to ensure every home meets Airbnb Luxe\u0026#39;s standards. This role is equally focused on strategic growth and day-to-day excellence - you\u0026#39;ll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Luxe Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining\u0026amp;nbsp; deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: small;\u0026quot;\u0026gt;Supply Acquisition \u0026amp;amp; Pipeline Development\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compellingly articulate Airbnb Luxe\u0026#39;s value proposition across all formats — phone, email, in-person — tailored to the luxury audience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: small;\u0026quot;\u0026gt;Market Development \u0026amp;amp; Launches\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: small;\u0026quot;\u0026gt;Host Account Management \u0026amp;amp; Optimization\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding of new listings for assigned hosts, ensuring a seamless experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deploy strategies to manage and optimize long-tail hosts across your markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve listing bookability through performance analysis and targeted host education\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: small;\u0026quot;\u0026gt;Cross-Functional Collaboration \u0026amp;amp; Escalations\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content \u0026amp;amp; Quality, Product, Policy) for escalated issues and strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an effective \u0026quot;air traffic controller\u0026quot; — routing host requests to the right internal resources while maintaining direct host accessibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cascade host feedback to relevant stakeholders to inform product and policy decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on significant product updates, policy changes, and platform best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: small;\u0026quot;\u0026gt;Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally across teams to influence change and drive results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: small;\u0026quot;\u0026gt;Skills \u0026amp;amp; Competencies\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation skills and the ability to close complex, high-value partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: small;\u0026quot;\u0026gt;Mindset\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep alignment with Airbnb\u0026#39;s mission and a passion for the luxury travel and homes space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A consultative, relationship-first approach — you build trust before you close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, solutions-oriented, and self-directed; you don\u0026#39;t wait for problems to escalate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative by nature — you understand that success in this role is a team sport\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Los Angeles, CA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$139,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$163,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8138055?gh_jid=8138055","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3522157,"location":{"name":"Sao Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8138055,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Market Manager","company_name":"Airbnb","first_published":"2026-08-17T19:14:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in Brazil. This will involve managing Hosts and acquiring high-quality inventory. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams and leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize strategic partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hosts and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region, contributing to the growth and engagement of Airbnb\u0026#39;s community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively in both English and Portuguese\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Brazil, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$22.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$27.500 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7587869?gh_jid=7587869","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3354312,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7587869,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Senior Market Manager, Hotels","company_name":"Airbnb","first_published":"2026-02-04T20:53:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian \u0026amp;amp; New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team’s mission is to grow and expand our\u0026amp;nbsp; the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular high-stakes prospecting and executive pitch meetings with senior partner stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct optimisation calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies for effective pipeline and conversion management of deals and prospective hotel partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, marketing, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in new sales, business acquisition, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of technology or travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasising the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritisation skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role is based\u0026amp;nbsp; in Sydney\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8141266?gh_jid=8141266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523394,"location":{"name":"Bangkok, Thailand"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8141266,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Market Manager, Vietnamese Speaking (Bangkok Based) ","company_name":"Airbnb","first_published":"2026-08-19T08:55:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings and events with Core Hosts in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience in partnership, Business development, sales, or account management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Tech (Travel tech is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in Vietnam is a must\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline or book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to travel to Vietnam depending on business needs\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent in Vietnamese and English is a must\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73691,"name":"Sales \u0026 Partnerships","child_ids":[73676,247,57796],"parent_id":60666}],"offices":[{"id":62968,"name":"Bangkok, Thailand","location":"Bangkok, Bangkok Metropolis, Thailand","child_ids":[],"parent_id":64273}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8167204?gh_jid=8167204","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523394,"location":{"name":"Vietnam"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8167204,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Market Manager, Vietnamese Speaking (Bangkok Based) ","company_name":"Airbnb","first_published":"2026-08-31T10:49:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The role needs to be physically based in Bangkok, Thailand.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings and events with Core Hosts in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience in partnership, Business development, sales, or account management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Tech (Travel tech is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in Vietnam is a must\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline or book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to travel to Vietnam depending on business needs\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent in Vietnamese and English is a must\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73691,"name":"Sales \u0026 Partnerships","child_ids":[73676,247,57796],"parent_id":60666}],"offices":[{"id":62968,"name":"Bangkok, Thailand","location":"Bangkok, Bangkok Metropolis, Thailand","child_ids":[],"parent_id":64273}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8141985?gh_jid=8141985","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523689,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8141985,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Operations Specialist, Hosting","company_name":"Airbnb","first_published":"2026-08-31T08:30:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb ACC Enterprise\u0026amp;nbsp; Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior operations Specialist, you will contribute to operational efficiency by supporting the Homes supply,\u0026amp;nbsp; onboarding funnels and assessing their readiness for listing on Airbnb, ensuring alignment with policy, design, and regulatory requirements. Through reliable delivery of key performance metrics and a growing understanding of domain knowledge, this role will support informed decision-making and consistent operational execution. By assisting with operational workstreams, flagging opportunities for workflow improvements, the role will contribute to continuous improvement and the overall success of the program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of the Operations team, you will apply foundational principles, practices, and methodologies within your designated focus area, developing expertise across a range of workflows. This role requires a blend of functional knowledge and hands-on experience to support efficiency and effectiveness in day-to-day operations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review, qualify, and enrich global supply leads from multiple sources to support Airbnb\u0026#39;s supply growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve complex lead qualification cases and provide guidance using sound business judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an SME/SPOC for assigned supply verticals, ensuring consistency and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor new hires and support onboarding, training, and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive process improvements, automation initiatives, and operational excellence through cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data, prepare reports, and leverage Salesforce to support business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently deliver high accuracy, productivity, and quality while managing multiple priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports ad hoc projects based on business needs, with roles and responsibilities aligned to specific project requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a relevant field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Operations or relevant field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interpret and apply policies, QA standards, and operational guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner, ability to absorb training on new tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile and adaptive thinker with the ability to respond to evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a proactive approach and action-oriented mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to quality, accuracy, and consistency in all deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates core values, fosters inclusive behavior, and continuously seeks self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹670,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹840,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8070705?gh_jid=8070705","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496885,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8070705,"updated_at":"2026-09-18T17:52:17-04:00","requisition_id":"ONE","title":"Senior Platform Manager, Data Products, Finance Accounting","company_name":"Airbnb","first_published":"2026-07-20T12:54:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Business Technology (Biztech) organization sits at the heart of how we scale our internal operations to match the pace and ambition of our products. Within Biztech, the Finance Accounting Platform team owns the core finance accounting platform — the system that records, processes, and reports the financial lifecycle of every product Airbnb offers to the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Platform Manager on this team, you will be embedded in a rich, cross-functional community spanning the full breadth of Airbnb’s business. You’ll partner daily with Product and Platform Managers across Payments, Trust, Guest \u0026amp;amp; Host, Pricing, Insurance, Hotels, and Customer Service — as well as Finance stakeholders from Revenue Controllership, Treasury, Tax, Payments Legal, Consolidation, Collections, and Cash. You’ll work closely with Data Engineers and Oracle Applications teams to bring platform solutions to life, and collaborate with FP\u0026amp;amp;A and Business Unit teams who depend on the data your platform produces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who thrives at the intersection of finance, product, and engineering — and who finds energy in being the connective tissue across a large, diverse, and highly capable community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the strategic and operational owner of the finance accounting platform — the single point of accountability for shaping how it evolves to support Airbnb’s growing portfolio of product offerings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your impact will be felt across three dimensions:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scaling the platform with Airbnb’s ambitions\u0026lt;/strong\u0026gt; — You will define and drive the long-term roadmap for the finance accounting platform, ensuring it can scale to support new product lines, geographies, and business models. You will own prioritization across a high-volume platform funnel — balancing competing requests with clarity and structured decision-making — and continuously identify opportunities to optimize platform performance and reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bringing new products to life on the accounting platform\u0026lt;/strong\u0026gt; — Every time Airbnb launches or evolves a product, there is an accounting story that needs to be told accurately and at scale. You will lead that effort end-to-end — from initial accounting impact assessment through solution design, engineering alignment, UAT, release coordination, and production normalization — translating complex product changes into well-designed accounting workflows that record product lifecycle financials to Oracle FAH GL.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strengthening the financial foundation\u0026lt;/strong\u0026gt; — You will help define and refine data pipeline monitoring controls, support month-end close processes, and partner with Finance stakeholders to automate manual operational workflows. Your work will directly improve the accuracy, timeliness, and reliability of financial data that flows across Airbnb’s Finance organization and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;No two days look the same, but here’s a window into what you might be doing:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Syncing with a cross-functional Product Manager from the Payments or Hotels team to understand an upcoming product change and assess its downstream accounting implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing a technical spec with Data Engineering to align on the implementation approach for a new accounting workflow feeding Oracle FAH\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running a UAT session with Revenue Controllership and Tax stakeholders to validate that a new product’s financial lifecycle is being recorded accurately before it goes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pulling and analyzing ad hoc data using SQL to support a Finance or FP\u0026amp;amp;A team working through a close question or business case\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triaging and prioritizing new requests coming into the platform funnel — aligning stakeholders on sequencing and tradeoffs against the broader roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing data pipeline monitoring alerts and working with engineering to resolve a control gap before it impacts month-end close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading a working session with Treasury or Collections to map out an opportunity to automate a high-touch manual process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drafting a platform update for a senior Finance stakeholder that translates a complex technical change into clear business impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accounting \u0026amp;amp; Finance Domain\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subject matter expert in accounting principles and ASC 606 revenue recognition, with the ability to apply standards to complex, multi-product digital marketplace environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience implementing end-to-end accounting workflows across quote-to-cash cycles, including reporting and reconciliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience supporting B2C product workflows on finance platforms — ideally at a high-growth, high-transaction-volume technology company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Depth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid SQL skills and proven ability to work with large, complex datasets — including writing performant queries against partitioned tables, aggregating high-cardinality transactional data, and troubleshooting data anomalies at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of big data principles — including distributed data processing, batch vs. streaming pipelines, data partitioning strategies, data lake vs. data warehouse architectures, and the tradeoffs between latency, throughput, and consistency at high volume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of transactional data characteristics — including event-driven data structures (bookings, cancellations, payments, refunds, adjustments), ACID properties, immutability of financial records, audit trail and lineage requirements, multi-currency and multi-entity data handling, and period-end cutoff logic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with subledger to General Ledger data flows — understanding how product-level financial events are transformed, aggregated, and posted as journal entries, and how to validate accuracy across that chain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or alongside Oracle FAH, General Ledger, or equivalent ERP platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage with technical design documents and align with engineering teams on implementation specifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data pipeline architecture and monitoring controls — including SLA management, data quality checks, alerting frameworks, and reconciliation workflows that ensure financial data integrity across the close cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively leverages AI tools and technologies to accelerate productivity, improve analytical workflows, and identify opportunities to automate repetitive processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Product Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in platform management, product management, or technical program management with a strong finance and accounting data focus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to own and manage a complex, multi-stakeholder platform roadmap with a high volume of competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving end-to-end delivery — from design and engineering through testing, release, and production normalization — in cross-functional environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in Agile and continuous delivery models; able to move with pace without sacrificing rigor or quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication \u0026amp;amp; Collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to modulate depth and style based on audience — from engineering spec reviews to Finance leadership briefings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong influencing skills and high EQ; proven ability to drive alignment across diverse, senior stakeholders without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented and highly analytical; comfortable structuring ambiguous problems and driving to clear outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace, Slack, Zoom, and modern collaboration tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Information Systems, Accounting, Finance, or a related technical field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8082863?gh_jid=8082863","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501899,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8082863,"updated_at":"2026-09-18T17:52:56-04:00","requisition_id":"ONE","title":"Senior Platform Manager, Payment Platform Accounts","company_name":"Airbnb","first_published":"2026-07-24T11:52:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest \u0026amp;amp; Host, and Compliance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. You will also work closely with external enterprise partners and identity stakeholders to deeply understand their needs and ensure the products we build drive real business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Foundations\u0026lt;/strong\u0026gt; ownership, owning payments requirements with Trust, Guest \u0026amp;amp; Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Receivables:\u0026lt;/strong\u0026gt; Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluation of \u0026lt;strong\u0026gt;account-related user data\u0026lt;/strong\u0026gt; required to understand evolving behaviors and needs related to payment activity and management.\u0026amp;nbsp; Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace.\u0026amp;nbsp; These signals may also assist in reducing false positive risk and compliance actions as well.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolution of account frictions and compliance information\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions.\u0026amp;nbsp; This would also be an area to manage account access among several different users with access to data, actions, and payment methods.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements,\u0026amp;nbsp; and fraud \u0026amp;amp; losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prioritization and decision-making skills: given competing needs and limited resources, able to make clear tradeoffs and communicate rationale to stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical background: domain experience in multi-rail payment processing \u0026amp;amp; operations is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with payments and risk losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling digital wallets and identity services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI prototypes in the product development process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to successfully scale products from 0\u0026amp;gt;1, including building new product areas in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8029984?gh_jid=8029984","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3481032,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8029984,"updated_at":"2026-09-18T17:53:32-04:00","requisition_id":"ONE","title":"Senior Platform Manager, Trust and Safety","company_name":"Airbnb","first_published":"2026-06-28T04:19:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships \u0026amp;amp; placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust \u0026amp;amp; Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Product Manager in the Trust \u0026amp;amp; Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust \u0026amp;amp; Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Creating vision and strategy for Trust \u0026amp;amp; Safety products and platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining goals and success with clearly measurable objectives and key results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building alignment across product teams (inside and outside of Trust \u0026amp;amp; Safety), and Leadership/Executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years product management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior product, operation, or engineering experience in trust, safety, risk or fraud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, troubleshooting, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building machine learning products or technical product management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in design, and hypothesis driven product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams through ambiguity, and high stakes trade off decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8053756?gh_jid=8053756","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490560,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8053756,"updated_at":"2026-09-18T17:26:59-04:00","requisition_id":"ONE","title":"Senior Principal, Competitive Intelligence","company_name":"Airbnb","first_published":"2026-07-09T12:51:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Senior Principal, Competitive Intelligence will report to the Director, Product \u0026amp;amp; Performance within Strategic Finance \u0026amp;amp; Analytics. Airbnb is looking for a unique individual that can blend art and science to evaluate our evolving competitive landscape. This team is responsible for understanding the market across geographics and product offerings, building evaluation criteria and metrics, and delivering clear insights to leaders across the company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The individual will serve as the company\u0026#39;s go-to authority on the competitive landscape, including current and future competitors, adjacent marketplaces, the travel industry at large and macroeconomic trends. They will partner with technical and business operating teams to synthesize competitive signals into clear, actionable narratives that inform executive decision-making at the highest levels of the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings a combination of sharp analytical instincts, business acumen, and the ability to distill complex information into crisp executive-ready stories. They are a self-starter who is comfortable operating with ambiguity, thrives in a fast-paced environment, and relishes the opportunity to own a critical capability from end to end. This person will have a high degree of visibility with senior leadership, including Executive and VP leaders across Finance, Product, Marketing and Business functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive Monitoring: Develop and manage regular reporting to review key metrics across marketplace and product; track developing news and industry trends; lead monthly leadership insights forum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Deep Dives: Partner with key stakeholders across Supply, Global Markets, Product, and Marketing to conduct deep dives that will inform key decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Strategy: Lead the competitive intelligence data strategy — evaluate data required to achieve key growth initiatives and potential data sources; own relationships with external data providers and research vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Enablement: Ensure competitive insights and datasets are accessible and actionable for XFN teams; partner with Engineering and Data teams to deliver reliable reporting infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of relevant business and insights experience. Ideally you have a mix of finance and analytics, management consulting, investment banking, and/or business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI proficient or able to become AI proficient (Claude or Gemini).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work and influence cross-functionally. You will need to partner across internal and external partners - proactively facilitating connections between teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with audiences at various levels. You enjoy working with fragmented and synthesizing it into a story with recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced presentation skills (Google Docs, Keynote, Excel)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$245,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7947164?gh_jid=7947164","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451663,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7947164,"updated_at":"2026-09-18T17:28:20-04:00","requisition_id":"ONE","title":"Senior Principal, Marketing Strategic Finance \u0026 Analytics","company_name":"Airbnb","first_published":"2026-05-20T14:45:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Strategic Finance \u0026amp;amp; Analytics (SFA) team empowers Airbnb\u0026#39;s growth by delivering financial strategy, insights, and measurement across planning, marketing, pricing, and global markets. We partner cross-functionally to optimize investments, drive accountability, and inform strategic decisions for guests and hosts worldwide. Our collaborative, data-driven approach ensures Airbnb navigates local market challenges and maintains a competitive edge.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Principal, Marketing Strategic Finance \u0026amp;amp; Analytics will report to the Director, Marketing Strategic Finance. Airbnb is looking for a rockstar finance \u0026amp;amp; analytics individual who can support and evolve our Airbnb’s Strategic Finance \u0026amp;amp; Analytics team. This team is responsible for identifying and managing budget, planning and analytics for the Marketing organization. Its charter is to evolve our growth strategy across Host and Guest communities. The Marketing team is responsible for driving growth of new guests and hosts on the platform by engaging with relevant target audiences through product and performance campaigns (e.g., social, Google).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The individual will work with growth marketing, data science, finance, marketing strategy, and product marketing to help evaluate and synthesize analytical insights, perform rigorous financial analysis, develop go-to-market strategies, and drive operational excellence.\u0026amp;nbsp; The individual is expected to be a strong cross-functional business partner who has a combination of hands-on analytical skills, financial modeling expertise, business savviness, and the ability to package their insights into strong narratives appropriate for senior executive consumption. The ideal candidate relishes the opportunity to roll-up their sleeves to drive meaningful impact, possess strong stakeholder management skills, and is a self-starter that is comfortable with ambiguity in a fast paced work environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This person will have a high degree of visibility with senior management within the organization, including VP of Marketing, Head of Growth Marketing, and Finance leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Investment Approach:\u0026lt;/strong\u0026gt; Support strategy discussions on spend allocation \u0026amp;amp; pacing between Finance and Marketing leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Budget Tracking: \u0026lt;/strong\u0026gt;Partner with Financial Operations to track Marketing media and production budgets in order to inform strategic allocations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Target Setting:\u0026lt;/strong\u0026gt; Establish KPI framework for marketing channels and campaigns. Set and monitor KPI targets, OKRs, and efficiency goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ROI Evaluation:\u0026lt;/strong\u0026gt; Develop ROI calculation methodologies with DS and Research, and lead holistic campaign reviews - accounting for qualitative and quantitative impacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting:\u0026lt;/strong\u0026gt; Support weekly reporting needs from Marketing and Hosting orgs as well as quarterly campaign performance reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Deep Dives:\u0026lt;/strong\u0026gt; Conduct deep dives into business trends and drivers of variance. Independently lead data extraction, analysis, visualization, and presentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strategic Support:\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt; Partner with Marketing, Product Marketing and Hosting leadership to develop strategy and support business performance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;15+ years of relevant business and analytics experience\u0026lt;/strong\u0026gt;. Ideally you have a mix of financial planning, management consulting, and/or analytics experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical experience\u0026lt;/strong\u0026gt;. financial analysis and modeling skills, SQL experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ability to work and influence cross-functionally\u0026lt;/strong\u0026gt;. You will need to partner across internal (marketing, data science, finance) and external partners - proactively facilitating connections between teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication skills with audiences at various analytical levels\u0026lt;/strong\u0026gt;. You enjoy working with large data sets and synthesizing it into a story with recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced presentation skills\u0026lt;/strong\u0026gt; (Google Docs, Keynote, Excel) and grasp of current social networking systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience working within marketing ecosystem\u0026lt;/strong\u0026gt; (e.g., media agency, content providers, or brands)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with marketing\u0026lt;/strong\u0026gt; channels and KPIs, acquisition funnel analysis, campaign effectiveness evaluation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$245,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8186787?gh_jid=8186787","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3542689,"location":{"name":"Remote USA "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8186787,"updated_at":"2026-09-18T17:51:30-04:00","requisition_id":"ONE","title":"Senior Product Manager, Community Support Experience ","company_name":"Airbnb","first_published":"2026-09-10T12:47:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset. Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision.\u0026amp;nbsp; We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities. Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as a PM in Community Experience Platform. The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences. The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success with clearly measurable objectives and key results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define a winning product strategy and create a sound roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain product backlog and the product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior tech leads and execute the vision with cross function leaders from multiple teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present product roadmap and status to the leadership on an ongoing basis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management, or product design experience ( at least 5 out of the 8 years in a product management role).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills. Being able to adapt communication style for different types of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to appreciate and articulate great user experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly absorb technical concepts and communicate them to a non-technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with partners beyond just one’s immediate cross functional team in a product management or business role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8094462?gh_jid=8094462","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506568,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8094462,"updated_at":"2026-09-18T17:28:56-04:00","requisition_id":"ONE","title":"Senior Product Program Manager, Roadmap Planning \u0026 Program Management ","company_name":"Airbnb","first_published":"2026-07-29T16:22:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Roadmap Planning \u0026amp;amp; Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide bi-annual releases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb’s future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional, product development teams by acting as a “force multiplier”. They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They\u0026#39;re good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class communicator that can simplify the complex\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings an experienced product mindset to tie strategy and execution together\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops program plans that are unique to each initiative and require strategic thinking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates at a variety of altitudes by tailoring communication style and approach\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert collaborator that is able to understand consumer, technology, and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goes beyond status reporting to drive issues to resolution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands best practices, drives improvements, and focuses on simplification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;13+ years of\u0026amp;nbsp; experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and/or technology experience including product management or engineering (software preferred)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability of shipping software products at global scale having overcome a variety of challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class verbal and written communication skills that can simplify complex topics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional influencing and presentation skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity in a fast-paced, hyper-growth organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8163221?gh_jid=8163221","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3532797,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8163221,"updated_at":"2026-09-18T17:01:10-04:00","requisition_id":"ONE","title":"Senior Programs \u0026 Business Operations Lead","company_name":"Airbnb","first_published":"2026-08-27T20:35:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Experiences team is responsible for scaling a curated, high-quality supply of unique activities hosted by local creators, iconic businesses, and operators worldwide and we\u0026#39;re at an inflection point.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;How we surface Experiences is one of the biggest untapped demand levers we have. Recent signals (manual ranking outperforming the algorithm in places) point to a real gap: no one owns the demand-side merchandising strategy that sits on top of ranking. This role fills that gap. It is a biz ops and product ops hybrid focused on discoverability and merchandising: what we surface, to whom, and when.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Business Operations Lead, you will own the merchandising strategy, partner deeply with Supply, Product, and Engineering on ranking and personalization, and build the reporting layer that tells us whether discoverability is improving. This role sits closer to Product and Eng than the other demand roles, so comfort driving a senior product partnership and influencing a technical roadmap is essential.\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report to the Director of Business Growth for Experiences and collaborate closely with others, including our SEM/SEO/Display lead, to ensure channel strategies are coherent and non-duplicative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own merchandising \u0026amp;amp; discoverability strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the demand-side merchandising strategy on top of ranking: placement, sequencing, and the logic for what surfaces to which guests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Push for dynamic, context-aware ranking (day of week, availability, trends, market, traveler type) and represent the demand point of view in that roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize experiments that improve discoverability and translate results into decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner with Product, Eng \u0026amp;amp; Supply\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clarify where merchandising is a demand mandate vs. a supply/product mandate, and drive alignment on ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep the product-to-ops conversation active, including through periods of reduced Product coverage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build the reporting layer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stand up dashboards and measurement for discoverability, spotlights, and placement performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close analytics and tooling gaps that limit how fast the team can learn and iterate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a data-driven point of view on where merchandising investment pays off\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical foundation: comfortable in the data, building measurement, and turning insight into operating decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to navigate ambiguity and drive alignment across senior stakeholders with competing mandates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator who can influence a technical roadmap at a senior level without owning it directly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in search/ranking, recommendations, or merchandising systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL or equivalent hands-on analytics capability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8083716?gh_jid=8083716","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3502235,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8083716,"updated_at":"2026-09-18T17:01:49-04:00","requisition_id":"ONE","title":"Senior Sales Operations Lead","company_name":"Airbnb","first_published":"2026-07-24T12:20:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hotels represent one of Airbnb\u0026#39;s most exciting growth frontiers,\u0026amp;nbsp; bringing professional hospitality partners onto the platform and making it possible for guests to choose Airbnb for every kind of trip. By ensuring a robust and exceptional hotel supply, the Revenue Operations team plays a critical role in shaping Airbnb\u0026#39;s future and delivering on its mission to create a world where anyone can belong anywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Operations team partners across the company to build world-class Sales, Onboarding, and Account Management capabilities. We support partners across the full journey –\u0026amp;nbsp; from identifying and acquiring the right supply in the right markets, to seamless onboarding and integration, to the tools, programs, and insights that help partners grow and succeed on our platform. We own critical growth levers that ladder directly into business goals, and we build the central infrastructure that powers in-market execution for field teams worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Acquiring the right hotels in the right markets is one of the most critical drivers of Hotels growth at Airbnb – and this role sits at the center of that effort. As Sr. Lead, Revenue Operations – Hotels Acquisition, you will own the global acquisition operations strategy, partnering with regional sales leaders, marketing, product, and central analytics teams to drive funnel performance, optimize conversion, and scale what works across markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as the global subject matter expert on hotel acquisition levers — bringing strategic clarity to how and where we acquire supply, translating data into decisions, and ensuring field teams have the tools, targets, and support they need to perform. Reporting to the Director of Revenue Operations, Hotels, you will be a key partner to both the business and cross-functional teams, connecting global strategy to in-market execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Operations \u0026amp;amp; Revenue Strategy\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Acquisition Strategy:\u0026lt;/strong\u0026gt; Define and execute the strategic vision for Hotels acquisition operations globally, aligning regional initiatives with global priorities and ensuring a consistent, high-performing approach across markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Funnel Ownership:\u0026lt;/strong\u0026gt; Own the global Hotels acquisition funnel from lead generation through contract signed — monitoring performance at every stage, identifying drop-off points, and driving cross-functional solutions to improve conversion and velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onboarding Handoff \u0026amp;amp; Throughput:\u0026lt;/strong\u0026gt; Partner with the Hotels Onboarding program to ensure a seamless handoff from acquisition to onboarding — driving throughput, minimizing time between contract signed and go-live, and surfacing acquisition-side issues that create downstream delays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Incentive Compensation:\u0026lt;/strong\u0026gt; Partner with finance and sales leadership to design, manage, and evaluate sales incentive compensation programs for the Hotels acquisition team — ensuring plans are motivating, aligned with business goals, and driving the right behaviors across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Goal Setting \u0026amp;amp; Forecasting:\u0026lt;/strong\u0026gt; Own rep-level goal setting for the Hotels acquisition team, translating business targets into individual quotas across regions. Lead acquisition forecasting, pipeline analysis, and capacity planning to ensure field teams and vendor partners are resourced and on track to deliver against plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Prioritization \u0026amp;amp; Workflow Optimization:\u0026lt;/strong\u0026gt; Work with marketing, product, tech, and vendor teams to drive lead scoring, prioritization, and workflow optimization — maximizing conversion rates and sales team efficiency across the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis, Modeling \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Build your own analytical models and frameworks to understand acquisition performance — going beyond available reporting to generate original analysis, size opportunities, model scenarios, and surface insights that don\u0026#39;t yet exist. Translate findings into clear, actionable recommendations that influence business decisions and resource allocation at the leadership level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Serve as the primary global point of contact for Hotels acquisition operations, ensuring alignment, data integrity, and clear communication across regional and global stakeholders including sales, marketing, product, analytics, and finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lever Expertise:\u0026lt;/strong\u0026gt; Serve as the internal subject matter expert on hotel acquisition levers — advising leadership and regional teams on which levers to activate for specific markets, segments, and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in sales operations, revenue operations, or a related field, ideally in a high-growth, global environment; experience in travel, OTA, or marketplace environments preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own and optimize a complex, multi-stage global sales funnel with measurable impact on conversion and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic and analytical skills — you can translate complex performance data into clear business insights and drive decisions across organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and managing incentive programs, quota setting, and forecasting processes in a sales or revenue operations context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration skills, with experience working across sales, marketing, product, tech, analytics, and finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, including the ability to present to and influence senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and modeling skills — comfortable building your own models, frameworks, and analyses from scratch, not just interpreting existing reports. Proficiency in Excel and SQL required; experience with BI tools (e.g., Tableau, Looker) a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM and performance management systems (e.g., Salesforce); strong data literacy required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or with global, matrixed organizations and navigating regional differences in go-to-market approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate at both the strategic and executional level — you can set the vision and get into the details to make it happen.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8078406?gh_jid=8078406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499946,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8078406,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Social Content Operations Manager, China","company_name":"Airbnb","first_published":"2026-07-22T05:22:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;NO VISA SUPPORT AND RELOCATION SUPPORT\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Location: Work remotely within China Mainland\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will lead China social initiatives and drive business growth across key local social channels and reports to the Social Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role focuses on building and scaling Airbnb\u0026#39;s social growth capabilities across local video-driven platforms and evolving social ecosystems. S/he will identify platform opportunities, close operational gaps, and develop scalable approaches to strengthen Airbnb\u0026#39;s brand presence, user engagement, and downstream business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and drive social growth strategy across \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;video-driven platforms \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;and evolving social ecosystems, identifying platform opportunities and operational gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and execute social operations including content strategy, content production, audience engagement, and platform growth initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; innovative growth pilots\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; to strengthen downstream consideration and conversion, including social content support for livestreaming and community-based social marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional stakeholders (Growth Ops, Marketing, Comms, Product, etc.) to align social initiatives with broader business priorities and gain cross-functional support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global and regional social teams to share insights, advocate for local platform opportunities, and maintain high execution standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with platform trends, user behaviors, and evolving social ecosystem shifts to continuously improve Airbnb\u0026#39;s local platform growth playbook.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; of experience in social operations, platform operations, content marketing, or social growth-related roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;video-driven local platforms such as Douyin, RedNote video, Bilibili, \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;including platform-native content formats, search and discovery mechanisms, and operational best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in short-form video content operations, platform growth, or social ecosystem development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing local agencies and driving projects forward, with solid knowledge of industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills with the ability to independently drive complex, cross-functional initiatives end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-driven growth mindset with the ability to identify opportunities and improve performance through data and insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and stakeholder management skills across internal teams and external partners/agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and evolving business priorities while maintaining high-quality execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative, self-motivated, and passionate about social platforms, travel, and evolving consumer behaviors.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proficient in English as a working language.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8201289?gh_jid=8201289","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3549505,"location":{"name":"India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8201289,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Social Media Associate","company_name":"Airbnb","first_published":"2026-09-15T11:49:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Channel Communications team at Airbnb is responsible for driving positive conversation and buzz about Airbnb via social media, influencers and more, as well as maintaining and protecting our brand reputation across social media channels. The team is expanding its India presence, combining always-on reputation protection with channel growth, listening and insights for one of Airbnb\u0026#39;s fastest-growing markets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Social Rapid Response team is looking for a Senior Social Media Associate who will be responsible for protecting and defending the Airbnb story on social media. This role pairs core Social Rapid Response coverage with support for Airbnb\u0026#39;s India social presence, partnering closely with the India social lead on listening, insights, publishing and campaign engagement.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The ideal candidate is a social native with experience in social listening and responding rapidly to escalating issues and crises. We’re looking for someone who is detailed and solution-oriented, is comfortable moving at a fast pace and working with little manager supervision, has strong communication and interpersonal skills.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Monitor emergent issues across social media channels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proactively highlight and/or provide status updates on issues surfacing online to Lead(s)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Own day-to-day social listening for the India market, including competitive and cultural conversation tracking\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Turn listening into insight; synthesize themes into regular recaps and ad hoc deep dives for comms, marketing and regional stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Provide publishing support for @airbnbindia, including scheduling, copy QA and channel hygiene\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support community engagement on @airbnbindia campaign moments - comment response, sentiment tracking and surfacing engagement-worthy UGC\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support Surprise \u0026amp;amp; Delight workstreams as they surface on social\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to work cross functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate and Crisis Management\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Draft copy and publish content across different channels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Key POC for publishing, engaging, accepting brand collabs and taking down posts as and when needed across brand social channels during APAC hours, in collaboration with marketing and comms social teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Assist with developing playbooks and guidance on best practice\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Assist with measuring campaign/project effectiveness\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support local APAC teams with reputational flagging and management\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support the team with the management of sensitive, high risk reactive \u0026amp;amp; proactive communications on Airbnb’s social media channels\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Appropriately support on urgent posts, ‘handoffs’ and various escalations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Monitor queues and provide guidance to the team as needed\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Highlight gaps in workflows for continuous improvement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Gather and analyze data for reporting, deep dives, performance insights and quality\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support upskilling and onboarding of new teammates\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support with writing response strategies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support driving initiatives and projects with regional/global impacts\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support as a team representative during high-stakes and/or global events (ie. Olympics)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Assist Lead when out of office, as needed\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Min 4-9 years of experience working on social media related projects in a fast-paced environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Multi-channel issues and crisis management experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Working knowledge of the India social landscape and cultural conversation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Hands-on experience publishing and engaging on Instagram, including Reels and Stories\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience translating social listening data into written insights for non-social stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working on cross functional projects with multiple stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong organizational skills and attention to detail\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong verbal communications and interpersonal skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong social investigation skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Skilled in operational excellence and continuous improvement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with Sprinklr required, or other social media monitoring tools is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience using internal CRM tools to aid investigation, is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Language proficiency in English required, proficiency in Hindi and/or other Indian languages strongly preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Bachelor’s Degree, or equivalent work experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Passion for Airbnb and the mission of the company\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to work weekend days and public holidays required, as well as evening shifts when needed. Please note that this role requires you to work Sunday to Thursday OR Tuesday to Saturday for 9 hours per day (including a 1 hour break) anywhere between 7am to 8pm (in your local timezone). Your schedule can change to meet business needs and, where possible, we will take your availability into consideration.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,260,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,800,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":64272,"name":"India","location":null,"child_ids":[75876,75875,479],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8154477?gh_jid=8154477","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3528849,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8154477,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Senior Software Engineer(AI/ML), Trust","company_name":"Airbnb","first_published":"2026-08-25T05:58:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Senior Software Engineer(AI/ML),Trust - India\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the Trust Engineering team, you will work in a team of talented software engineers to help us build intuitive \u0026amp;amp; delightful experiences, strengthen our current offerings, and deliver new products to strengthen our Trust defenses. You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions to stay on top of the ever evolving attack vectors and make Airbnb the most safe and trusted community. There are still many unsolved problems to tackle in both online and offline risk, and we\u0026#39;re looking for talented engineers to solve these challenges with us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your contributions take a variety of shapes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve\u0026amp;nbsp; novel ML systems, product integrations, and performance optimizations for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for AI/ML models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with other trust defense and platform teams to tackle the changing landscape of fraud attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on productionize, and operate\u0026amp;nbsp; AI/ML solution and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, challenge and grow enthusiastic, collaborative AI/ML culture within the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of industry experience in backend/platform engineering (or equivalent) with BE/B.tech, preferably in CS, or equivalent qualification (experience in applied Machine Learning is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Python / Java or equivalent), DSA plus solid data engineering foundations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ML best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, orchestration (Airflow/Kubeflow), streaming/processing (Kafka/Spark/Ray), data warehouse (eg. Hive)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building observability for AI systems (metrics/logging/traces), with automated alerting, dashboards, and SLO management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning infrastructure and/or building and productionizing Machine Learning models is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have experience working in large tech product companies solving real world problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹4,500,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹6,500,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8024057?gh_jid=8024057","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478637,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8024057,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, Service Tools   ","company_name":"Airbnb","first_published":"2026-06-24T07:09:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Service Tools team’s mission is to enable Airbnb backend developers to develop, test, and maintain their code quickly and reliably. This team is responsible for the standard development lifecycle for service owners—everything from AI Integration for service development, to how integration tests work, to building services for deployment. This represents Airbnb’s largest cohort of developers, you will ultimately be responsible for their productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineer on Service Tools, you will work on technologies that help shape an industry-leading end to end developer experience for backend developers. In this role you will be:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building our next-gen build system using the latest technologies (e.g., Bazel).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working on integrations between the build system and CI/CD tooling (e.g., merge queues, code coverage, integration testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improving the editor (e.g., IntelliJ) experience for all backend developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping to shape the technical strategy that directly moves our core metrics (Developer Experience, Developer Velocity, Debuggability, Resilience and Reliability) while reducing cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with engineering leaders across all Airbnb teams for adoption of the new capabilities. Your customers will be all engineers at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A player/coach of our high-performance team to ensure code quality, commitment to craft and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;FLUENT IN ENGLISH (PROFESSIONAL LEVEL)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in architectural patterns of a high-scale distributed products/services, such as well-designed APIs, data pipelines and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or desire to work collaboratively in cross-functional teams with design, product and data science partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly on build systems, and even better if you have hands-on experience with Bazel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large monorepos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive JVM experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Want to tackle projects with large open-ended scope and drive significant business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love collaborating via product reviews, code reviews and architecture discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are motivated to improve their teammates’ productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to join an impactful infrastructure team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8209061?gh_jid=8209061","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552781,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8209061,"updated_at":"2026-09-18T18:33:07-04:00","requisition_id":"ONE.","title":"Senior Software Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-16T14:49:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to make every Airbnb engineer\u0026#39;s day better by building world-class developer infrastructure that removes friction and provides the tools to unlock their best work. The Dev AI team specifically builds the foundational AI tooling and infrastructure that powers developer productivity across the entire software development lifecycle, also providing the building blocks for teams across the company to quickly and simply create their own domain-specific AI tools. We currently serve as both a platform team and an internal AI consultancy for partner teams building their own internally-facing AI-powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will help to shape and execute the technical direction of the team\u0026#39;s infrastructure and products. You\u0026#39;ll work across a range of exciting problem spaces, from agentic coding tools and asynchronous AI workflow platforms, to SDKs for rapid internal AI app development and AI-assisted code migration. At Airbnb, you won\u0026#39;t just build AI tools; your work will shape how individuals across the company work every day. The tools you create will directly accelerate the pace of innovation across our entire product surface.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a collaborative, low-ego, and highly-visible team that values experimentation, learning, and shipping. We celebrate what works and learn quickly from what doesn\u0026#39;t. Given the rapid evolution of AI, we strive to operate with startup-like agility, iterating swiftly to evaluate and incorporate the most recent AI technologies into our developer tooling. If you enjoy building, collaborating across teams, thrive when given high autonomy, and are motivated to make the lives of other developers easier and more enjoyable, we’d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help shape and drive our AI for Developers strategy, from ideation through shipping, while bringing strong sense of ownership and coding across various stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make pragmatic architectural and technical decisions, balancing ambition with real-world constraints and long-term operability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on the rapidly evolving AI tooling landscape, and help the team balance innovation with incremental, measurable developer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a champion, expert, coach, and consultant to empower teams and leaders across the company to adopt and leverage new AI capabilities in their day to day workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion engineering excellence through high-quality code, thoughtful design, and reliable systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations and drive operational excellence for the team\u0026#39;s platform components\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years industry experience (or equivalent depth of expertise)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building developer infrastructure, tooling, or platforms, ideally at scale and with tools, frameworks, or systems commonly used in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience applying AI technologies to real-world software development challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of quickly ramping up in new domains, technologies, or languages — and a genuine excitement for continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success partnering cross-functionally, with excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more of Go, Python, Typescript, or Kotlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8197816?gh_jid=8197816","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547834,"location":{"name":"USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8197816,"updated_at":"2026-09-18T18:22:32-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-15T13:02:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Service Mesh team sits within Network Platform and is accountable for the infrastructure that makes all service-to-service communication secure, reliable, and observable. You’ll work on a high-impact team that owns the designing, building and operating the critical systems that connect all Airbnb bank-end services, covering service discovery, load balancing, access control, traffic failover, and routing for thousands of applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team also cares deeply about culture. A happy, healthy team is a primary focus for us. We get stuff done - but are also supportive, honest, and we aim to have fun.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of the service mesh team, you will be working with talented engineers on cutting edge technologies of cloud native network stack. You will contribute to the key infrastructure components that connect all Airbnb users and services across the globe. You will have the chance to define and influence large infrastructure initiatives such as global traffic load balancing and disaster recovery, next-gen service mesh, cross-region gateways and edge security etc.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a member of the Cloud Native Computing Foundation (CNCF) end-user community, and we work closely with the open source community (e.g. k8s, istio)\u0026amp;nbsp; and peer companies to tackle cloud native engineering challenges at scale. You will also have the chance to make an impact on the industry and open source communities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and deliver the roadmap for mesh capabilities (routing, security, policy, resilience, multi-region failover).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and track SLOs/SLAs for availability and performance; drive data-informed improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and mentor a strong engineering team; establish engineering excellence, code health, and operational rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with Security, Edge/Traffic, Compute, and Developer Platform on cross-cutting initiatives and standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mature incident management, post-incident learning, change management, and safe rollout practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan capacity and investments to meet growth while optimizing efficiency and cost.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant software development industry experience in a fast paced, high growth tech environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running large scale networking systems and software (e.g. Edge proxies, DNS, CDN, network gateways), experience working with istio, Envoy is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a full-cycle developer: strong ownership and experience building and operating\u0026amp;nbsp; high-scale, distributed systems across the full software life cycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and with teams across the engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong problem solver and have led a team that is on-call for production infrastructure before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Remote- USA\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8209244?gh_jid=8209244","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552856,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8209244,"updated_at":"2026-09-18T18:34:53-04:00","requisition_id":"ONE.","title":"Senior Software Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-17T12:39:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;The Community You Will Join\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Client and Identity Engineering team is accountable for establishing the user identity and endpoint security infrastructure in Airbnb\u0026#39;s corporate environment. Client and Identity Engineering encompass corporate zero trust deployments. Our systems enable all Airbnb employees and partners to have secure access to the data they need at the right time and in the right context. We provide Airbnb employees and partners with the best-in-class experience, enabling them to effectively build our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;The Difference You Will Make\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team works on systems which have higher reliability and security requirements than most backend systems or services. Our products are critical services, downtime across these services can result in downtime for Airbnb employees and partners. In addition, the team collaborates closely with our security engineering teams to design new features and evolve the platforms to meet the engineering challenges as business needs present themselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer, you will build and maintain robust, scalable, and secure systems that underpin the entire Airbnb Zero Trust ecosystem. You will play a pivotal role in the execution for these critical platforms. This is an opportunity to be a part of impactful work, and contribute to the safety and trust of the Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;A Typical Day\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with open source products to build the next generation client platform for all Airbnb corporate endpoints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build on our zero trust back end suite, supporting security services, network paths, and user and device signaling, with a mind for enabling value for the business for their best work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive level Airbnb staff with endpoint and identity solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product and engineering teams to optimize endpoints and identity flows for Airbnb employees and partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;Your Expertise\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s and/or Master/PhD\u0026#39;s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in test driven software development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with Go, Python, or Java (Go strongly preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms (e.g., AWS, Azure, GCP) and infrastructure as code deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying services in a Kubernetes environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of software architecture and design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and debugging skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical projects and mentoring junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show motivation for personal growth and learning new technologies to support the team\u0026#39;s needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;Bonus Points\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Apple MDM spec and its implementation in modern MDM deployments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of authentication and authorization principles and technologies, such as OAuth 2.0, OpenID, SAML, ABAC, and related Zero Trust security protocols.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;Your Location\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is based in California - ideally San Francisco.\u0026amp;nbsp;The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":88158,"name":"California, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7998356?gh_jid=7998356","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468905,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7998356,"updated_at":"2026-09-18T18:38:21-04:00","requisition_id":"ONE","title":"Senior Staff Data Engineer - Data Stewardship","company_name":"Airbnb","first_published":"2026-06-10T19:39:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Stewardship team is a group of passionate data practitioners with a diverse background in analytics, data modeling, governance, compliance, and scaled data quality. We are responsible for ensuring Airbnb is meeting its compliance obligations across our data ecosystem and ensuring data consumers are able to easily identify the best data for their needs. We support the pipelines, programs, and policy-bodies that make this possible. You’ll be part of the overall Data Infrastructure organization that is responsible for online and offline data infrastructure across the company, and the components that transition data between these environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the North Star: you will define the multi-year vision for Data Governance\u0026amp;nbsp; and Data Quality that scales with our global business and evolving AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational Influence: Act as a primary consultant for executive leadership on data governance, ensuring that compliance and stewardship are integrated into the data product lifecycle from day one.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect Ecosystems: Lead the design of overarching data architectures that don\u0026#39;t just solve today’s batch needs but anticipate future real-time and AI-driven requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale Best Practices: Rather than just \u0026quot;ensuring quality,\u0026quot; you will define the best practices, tooling, and culture that enable data organizations to maintain high-quality data autonomously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Policy Stewardship: Lead cross-functional task forces (Infosec, Legal, Privacy) to navigate complex regulatory landscapes (like GDPR or AI Act) and translate them into engineering requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and Multiply: Coach Senior and Staff engineers across the organization on data best practices, fostering a community of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leadership Track: 12+ years of industry experience, with a proven track record of leading large-scale data initiatives across multiple departments or business units.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System Design at Scale: Demonstrated expertise in designing and evolving complex data ecosystems within complex, high-volume environments (e.g., \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/7733495/\u0026quot;\u0026gt;Airbnb\u0026lt;/a\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Collaboration: Experience influencing product and business strategy by leveraging data integrity as a competitive advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech Stack Mastery: Deep expertise in the Java/Scala/Spark ecosystem (preferably with knowledge of S3 and Iceberg) with the ability to vet and introduce proven industry approaches and new technologies to the stack. Strong knowledge of relational databases and query authoring (SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change Management: Strong ability to drive cultural shifts regarding data ownership and quality across an entire engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7107054?gh_jid=7107054","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3203438,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7107054,"updated_at":"2026-09-18T17:12:13-04:00","requisition_id":"ONE","title":"Senior Staff Data Scientist, Guest \u0026 Host Marketplace AI","company_name":"Airbnb","first_published":"2025-07-25T15:49:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Guest Experience is responsible for Search and Discovery, Merchandising, and end-to-end online software experience worldwide from top-of-funnel discovery through post-booking engagement. We are looking for a talented Data Scientist to join the Guest Data Science team. This tech lead will be at the core of using AI and casual inference to understand user behavior in our app, detect underlying intent, and to build data products needed to provide a compelling and personalized experience of our app. We build products that help guests find the inventory most relevant to them in our marketplace.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Data Scientist, you will lead innovation efforts to build methodologies to identify and evaluate the preferences important to every guest, at every step of their online discovery funnel. You will be instrumental in shaping our data strategy to drive guest conversion and regular engagement with the Airbnb platform across our Homes, Experiences and Services business verticals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role emphasizes technical excellence and driving business impact with cutting-edge science. Your role will involve close collaboration with Product to identify in-product optimizations and shape UX design architecture to path how guests navigate from surface-to-surface in our app.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will demonstrate to be a domain expert with granular user behavior and sequence datasets in a marketplace setting. You will hold a high bar for our customer experience and balance a passion for AI with a strong desire to accurately understand user behavior and business success. Your efforts towards personalized content discovery will help make Airbnb feel tailored for you, maintaining a dialogue with our guests to deeply understand their preferences and reflect that understanding back to them, enabling every guest to easily discover the travel they will love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn: Develop deep understanding of how guests navigate and re-engage with our app via analysis, research, and by leveraging granular user action and sequence datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner: With product and engineering, drive technical frameworks and science leadership to explore innovative paradigms for detecting revealed preferences and quantifying online frictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build: Write code for prototypes to detect and quantify taxonomy of guest preferences via iterative development of data frameworks, models and artefacts derived from AI toolkits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate: Assess assumptions and efficacy of derived guest preferences via measurement and validating hypotheses linked to online guest action and engagement. Setup experiments and data feedback loops to own a high bar over continuous impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence: Regularly present findings and recommendations to leadership audiences to inform strategy and cross-functional deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re passionate about going deep into personalized user experiences, we want to hear from you!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Causal inference expertise with marketplace experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred domain experience in search, UX discovery, personalized evidence systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Computer Science, Statistics, Econometrics or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience with a PhD (or 12+ years with a Masters)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL. Comfort with developing proof-of-concept prototypes. Passionate about AI and possessing a learner’s mindset towards LLMs and dynamic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to succeed in both collaborative and independent work environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated willingness and track record of engagement with the technical community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$224,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$280,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8189352?gh_jid=8189352","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3543773,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8189352,"updated_at":"2026-09-18T17:39:29-04:00","requisition_id":"ONE","title":"Senior Staff Editor, Creative Studio","company_name":"Airbnb","first_published":"2026-09-09T17:53:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s Creative Studio is part of the team that establishes and maintains the voice — and the judgment — behind everything we write, generate, and publish at scale. You\u0026#39;ll sit alongside writers and creative directors in a group that thinks about language the way a great designer thinks about visuals: with precision, taste, and an instinct for what\u0026#39;s right versus what\u0026#39;s merely correct. Your closest cross-functional partner will be Marketing Technology, whose teams build and tune the language models and editorial tooling you\u0026#39;ll help shape. You\u0026#39;ll also partner regularly with Legal, Trust, and Localization to ensure editorial standards and processes hold up across markets, languages, and regulatory considerations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be responsible for shaping and maintaining Airbnb\u0026#39;s brand voice and guidelines, training and refining the AI models that generate copy at scale, and serving as the final line of editorial judgment on AI-generated output before it reaches the world. This role is for someone whose taste and standards quietly define what \u0026quot;sounds like the brand\u0026quot; means, extended into an AI-assisted production pipeline. You won\u0026#39;t just be proofreading — you\u0026#39;ll be defining what \u0026quot;good\u0026quot; means for a system that writes at a scale no human team could match alone, and making sure it never loses the craft, warmth, and precision that language deserves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve Airbnb’s brand voice, tone, and editorial guidelines, ensuring they’re clear, opinionated, and usable by both humans and AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing Technology teams to train, fine-tune, and evaluate language models against brand voice standards, providing the editorial judgment that shapes what “on-brand” means at a model level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and refine AI-generated copy across campaigns, product, and marketing surfaces — catching not just errors, but tone, nuance, and craft issues an automated system would miss.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain scalable editorial QA processes for AI-generated content, defining what requires human review versus what can ship autonomously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate brand guidelines into structured inputs (style guides, prompt frameworks, training examples) that improve model output over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to develop new internal tools that support editorial review, model training, and content QA, bringing an editorial point of view to how these tools are structured and used.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in the current tooling ecosystem and help scope, prioritize, and define requirements for new tools that improve editorial efficiency and consistency at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pilot new tools with editorial and creative teams, gathering feedback and iterating on both functionality and language before wider rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior editorial voice in select creative reviews, giving direct, high-bar feedback to writers, creative directors, and AI workflows alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal, Trust, and Localization teams to ensure editorial standards and processes hold up across markets, languages, and regulatory considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate writing and editorial talent across the org, setting the standard for what excellent, brand-true language looks like.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on how language models evolve, and continuously push the editorial standards and training methods that keep AI-generated copy at a craft level worth publishing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively seek out opportunities across the company for more efficient copy creation or delivery.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify where language and voice consistency is breaking down at scale, and fix it at the system level — not just the sentence level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure content within the screens featured in our marketing materials are product-accurate, and efficiently created.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of editorial, copywriting, or brand voice experience, ideally at a Creative Director or Senior Editor level within an in-house brand team, agency, or publication known for editorial excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated, exacting eye for language — grammar and style are table stakes; what matters more is taste, rhythm, and judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or maintaining brand voice guidelines at scale across a global, multi-market brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience working with or training AI/language models. You understand how models learn from examples and feedback, and you know how to give feedback that actually improves output.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating as both a hands-on editor (line-editing real copy) and a systems thinker (defining standards that scale beyond your own review).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills, particularly with Engineering/Technology, Legal, and Localization teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort not just editing, but also writing; this role will craft brand guidelines, copy within tooling, and messaging within product screens.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The confidence to be the final word on language… and the humility to know when a guideline needs to evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio or body of work that reflects a distinctive, well-crafted brand voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to simplify complex problems and create clarity in ambiguous, fast-moving environments.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Preferred skill-sets:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a company with a well-known editorial voice or brand language system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with prompt engineering, fine-tuning workflows, or structured content systems used to train generative models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience localizing or adapting brand voice across multiple languages and cultural contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in both traditional editorial craft (journalism, publishing, advertising copywriting) and modern content operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible but will require West Coast hours (PST). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$262,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73692,"name":"Marketing \u0026 Creative","child_ids":[254,6427,309,294484],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6757302?gh_jid=6757302","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3109757,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6757302,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Data \u0026 Eval","company_name":"Airbnb","first_published":"2025-03-30T19:01:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core ML team is responsible for driving Airbnb Assistance Engineering initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;​​The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this Senior Staff Machine Learning Engineering role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering Airbnb Assistance Engineering (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define evaluation strategy and success metrics\u0026lt;/strong\u0026gt; for GenAI systems, aligning offline evaluation with online business and customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and scale evaluation frameworks\u0026lt;/strong\u0026gt; (golden sets, synthetic data, automated regressions, rubric-based grading, LLM-as-judge where appropriate) with strong controls for bias, drift, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design the data flywheel\u0026lt;/strong\u0026gt;: instrumentation, feedback collection, data quality checks, labeling strategy, dataset versioning, and governance to support continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional quality initiatives\u0026lt;/strong\u0026gt; across product, ops, and engineering, driving clarity on what “good” looks like and how teams act on evaluation results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and productionize pipelines\u0026lt;/strong\u0026gt; for dataset creation, model monitoring, evaluation-at-scale, and continuous testing (pre-deploy and post-deploy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive technical decisions and architecture\u0026lt;/strong\u0026gt; for evaluation and data infrastructure, balancing speed, rigor, cost, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Educational Background\u0026lt;/strong\u0026gt;: PhD in Computer Science, Mathematics, Statistics, or related technical field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Experience\u0026lt;/strong\u0026gt;: 10+ years building, testing, and shipping ML/AI systems end-to-end; including 2+ years of experience with GenAI/LLM systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience\u0026lt;/strong\u0026gt;: 5+ years leading large, ambiguous technical initiatives as a senior IC, influencing roadmap and engineering/science direction across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency\u0026lt;/strong\u0026gt;:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in evaluation methodology (offline/online alignment, metric design, human-in-the-loop evaluation, A/B testing, power analysis, regression testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with GenAI systems, including orchestration, retrieval, tool calling, memory, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building data pipelines and quality systems (labeling workflows, dataset curation, versioning, monitoring, and governance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid ML fundamentals and best practices (model selection, training/serving, monitoring, reliability, and model lifecycle management).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Support Systems\u0026lt;/strong\u0026gt;: Experience applying ML/AI to customer support workflows (e.g., agent assist, classification/routing, resolution recommendation, QA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; Quality at Scale\u0026lt;/strong\u0026gt;: Experience building robust evaluation platforms for agent behavior validation, safety/guardrails, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for Applied AI\u0026lt;/strong\u0026gt;: Proven ability to take evaluation and data flywheel work from incubation to production, iterating quickly while maintaining scientific rigor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026amp;nbsp;for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7747259?gh_jid=7747259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3397347,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7747259,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Growth Platform Engineering","company_name":"Airbnb","first_published":"2026-04-14T19:28:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth Platform team’s vision is to drive long term sustainable growth for the Airbnb community. Our mission is to build a best-in-class agentic system, and capabilities to support the growth of all Airbnb products, current and future. We achieve this by delivering highly personalized and relevant content and product experiences to the Airbnb community, both on and off of the Airbnb platform. The north star is full autonomy — where AI identifies opportunities, creates campaigns, personalizes experiences, and optimizes outcomes with minimal human intervention. We are progressing along a deliberate maturity curve: \u0026lt;strong\u0026gt;AI\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;assisted → agentic → autonomous,\u0026lt;/strong\u0026gt; with human-in-the-loop controls at every stage to ensure brand safety, quality, and compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth Platform deeply integrates with the Airbnb product, understanding the customer journey and enabling differentiated customer engagement experiences to drive product growth.\u0026amp;nbsp; The platform also powers digital marketing channels including landing pages, email, push, SMS, and digital advertising, as well as the machine learning/AI and data platforms that feed into the management and optimization of these channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a machine learning engineer or scientist, your expertise will be pivotal in developing AI-powered solutions to shape the future of the Airbnb agentic growth platform with cutting-edge AI techniques. You will drive and guide the rest of the engineers to brainstorm, design and develop AI products and features from inception to production.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re seeking a \u0026lt;strong\u0026gt;Senior Staff Engineer\u0026lt;/strong\u0026gt; who thrives at the intersection of \u0026lt;strong\u0026gt;technical\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;depth\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;architectural\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;thinking\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;mentorship\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate with cross-functional leaders, build resilient systems that operate globally at scale, and help evolve the foundational building blocks behind AI-powered growth systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Some example projects you will work on:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Powered Content Generation \u0026lt;/strong\u0026gt;- Developing agentic capabilities to autonomously create personalized emails, push notifications, Ad copy, and creatives. This significantly scales marketing efforts by enabling more campaigns, greater variant testing, and faster iteration cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ML/AI Orchestration for Decisioning \u0026lt;/strong\u0026gt;- Utilizing AI to determine the optimal audience, message, channel, and timing for communications. This shifts marketing decision-making to model-driven intelligence, enhancing relevance and minimizing message fatigue. The direct impact is an uplift in engagement rates, conversion, and ultimately, bookings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Marketing Analyst Agent \u0026lt;/strong\u0026gt;- Designing an AI agent that autonomously identifies new marketing opportunities and converts them into executable campaigns. It leverages world knowledge, proprietary Airbnb intelligence, and deep customer profiles. A crucial performance-based feedback loop ensures the system continuously learns from campaign outcomes to refine and improve future recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve Machine Learning models and pipelines for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including product managers, operations and data scientists, to identify opportunities for business impact; understand, refine, and prioritize requirements for machine learning, and drive engineering decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate ML/AI models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage third-party and in-house Machine Learning tools \u0026amp;amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate actively with engineers to apply ML / AI in their solutions to help validate ideas and guide to the right outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML/AI Engineers in foundations engineering to mentor and develop initiatives that make ML/AI applications a core discipline for non-ML/AI engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience in applied ML/AI, inclusive MS or PhD in relevant fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of ML/AI\u0026amp;nbsp; best practices (e.g. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (e.g. neural networks/deep learning, optimization) and domains (e.g. natural language processing, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection) and algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with technologies such as: Tensorflow, PyTorch, Kubernetes, Airflow (or equivalent), Kafka (or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic and Automation\u0026lt;/strong\u0026gt;: Experience with AI technologies in automating processes and developing agentic solutions and frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for AI Production\u0026lt;/strong\u0026gt;: Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Acumen\u0026lt;/strong\u0026gt;: Experience building robust testing frameworks for agent behavior validation and continuous improvement, and driving architectural requirements on ML infrastructures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7005605?gh_jid=7005605","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3177600,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7005605,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Guest \u0026 Host","company_name":"Airbnb","first_published":"2025-06-23T20:31:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging \u0026amp;amp; Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, we are building new connections within our community to help enrich the experience of hosting \u0026amp;amp; traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will architect and implement advanced machine learning solutions—including recommendation engines, ranking systems, intent detection models, and the integration of intelligence into existing platforms. Additionally, you’ll lead efforts to harness the power of Large Language Models (LLMs) to create transformative AI experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. You will be leading ML, Data and Product engineers to drive ML applications.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core focus of your work will be spearheading Machine Learning applications in Messaging and Notification—a high-impact area with significant potential to enhance guest and host experiences at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, challenge and grow enthusiastic, collaborative software engineers and applied scientists across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the AI/ML skillset within the organization.\u0026amp;nbsp; A passion for teaching/mentoring is important.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience, with 2+ years of experience in a Principal or Senior Staff Engineer role having ownership responsibility over large-scale software systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of scalable AI and ML systems and services, and a deep passion for building ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re an inspiring colleague, a coach and mentor with experience owning and fostering engineering maturity in multiple organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a builder, and implementer, who seeks out high impact work, and who is: proactive, curious, and an excellent communicator\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7858738?gh_jid=7858738","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422833,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7858738,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Post Training","company_name":"Airbnb","first_published":"2026-05-05T16:58:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a senior staff machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent,\u0026amp;nbsp; recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD in Computer Science,\u0026amp;nbsp; Machine Learning, Mathematics, Statistics, or related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience with developing machine learning models and products at scale from inception to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming experience in Python and hands-on experience with frameworks such as PyTorch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of training, fine tuning, optimizing models and inference run-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Post-training experience\u0026lt;/strong\u0026gt; in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Or specialized experience\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt; in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7592146?gh_jid=7592146","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355816,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7592146,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Trust","company_name":"Airbnb","first_published":"2026-02-05T14:21:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform. Trust Engineering is at the forefront of AI and ML innovation, helping develop novel techniques and advancing the state-of-art in Machine Learning to continually build and maintain trust across our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute on the long-term ML technical vision and strategy for the Trust organization, identifying key investments, architecting scalable solutions, and championing best practices that advance the state-of-the-art in production ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical leader and mentor to other ML and software engineers across the organization, providing guidance on complex architectural and modeling challenges, and raising the overall technical bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and deliver large-scale, multi-quarter ML initiatives that span multiple teams, influencing roadmaps and ensuring alignment between platform and product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with other trust defense and platform teams to tackle the changing landscape of fraud attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Examples include: Anomaly detection models, ML models for continuous risk evaluation, Multimodality and Agentic AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience in applied Machine Learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3+ years working with LLMs and novel GenAI technologies. Proficiency and proven experience on Agentic AI (frameworks, orchestration, architecture and productionization).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s, Master’s or PhD in CS/ML or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. genAI, Agentic AI, natural language processing, computer vision, personalization and recommendation, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026amp;nbsp; these technologies: AgenticAI, Tensorflow, PyTorch, Kubernetes,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning and Agentic infrastructure and/or building and productionizing Machine Learning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8017277?gh_jid=8017277","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3475854,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8017277,"updated_at":"2026-09-18T18:38:58-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Guest \u0026 Host","company_name":"Airbnb","first_published":"2026-06-23T11:51:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is powered by our Guests \u0026amp;amp; Hosts. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding guest and host communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within our Guest \u0026amp;amp; Host organization is the Communication and Connectivity team. The communication branch owns the tools used daily by millions of guests and hosts, including Messaging (2nd most used surface within Airbnb), push notifications, and other deep integrations with key operating system features. The connectivity branch is responsible to connect hosts together through various ways, it also built a platform to connect 3rd party partners from various domains with Airbnb. The communication and connectivity team has engineers cover multiple disciplines including web engineers, native engineers, backend engineers, data engineers, and machine learning engineers. The role posted here will focus on general backend architecture and application of AI technologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our senior leaders across the broader technical organization. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working closely with cross functional teams including design, product marketing, prototyping and others to envision a unique, delightful, extensible guest-host communication\u0026amp;nbsp; experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Envision and build a scalable foundation for reaching out hosts in need through notifications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exploring ways to uplift our partner integration platform leveraging the advanced AI technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how key technical decisions will drive business outcomes and deliver frameworks and platforms that improve delivery with high-quality to those outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing design and code reviews and advise/mentor other engineers at Airbnb\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years relevant experience in a fast paced, high growth tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or PhD in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting full-stack products and systems at enterprise scale with a great impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in applying modern artificial intelligence technologies to products and development cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy, and working cross functionally with Product and Data Science teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8039723?gh_jid=8039723","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484728,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8039723,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Host Pricing \u0026 Settings","company_name":"Airbnb","first_published":"2026-06-30T18:41:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Host Pricing \u0026amp;amp; Settings team builds the platform and tools that help hosts run their business — with pricing strategies informed by market intelligence, comparable listings, and demand signals. We partner with Search, Listings, Tax, and Payments to ensure our guidance is accurate, timely, and trusted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Behind every pricing recommendation is a sophisticated ML system undergoing a fundamental rearchitecture. Our north star: a serving infrastructure where training, inference, and evaluation are consistent by design — features from a centralized store, model composition in one place, and backfills available on demand so data scientists and MLEs\u0026amp;nbsp; can evaluate candidates in days, not weeks.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will own the technical strategy for the full Modeling → ML Serving → API interface across the Host Pricing org. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers — you are expected to be hands-on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the architecture and contracts governing how models move from development to production — feature store design, model schema management, online/offline inference consistency, and multi-version support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the buildout of a unified serving stack that eliminates per-model one-off implementations and gives data scientists a turnkey path from training to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect backfill and evaluation infrastructure so the modeling team can simulate production inference over historical data in days, not weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish domain contracts between Modeling and Serving so each team can move independently with clear, enforced interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and evolve the ML serving architecture — making tradeoff calls on feature pipeline design, model composition, and API interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review code for feature engineering jobs, feature store configurations, and serving service endpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Data Science, MLE, MLI and core Pricing \u0026amp;amp; Availability systems BE teams to define artifact handoffs and integration contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive milestone planning across the Host Pricing \u0026amp;amp; Settings org, sequencing work to deliver value incrementally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers through design reviews and hands-on pairing on the hardest infrastructure problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in backend or platform engineering, with substantial experience building production ML systems or data-intensive infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Java, Kotlin, Scala, and/or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of ML systems design: feature stores, training/serving consistency, model versioning, and online/offline inference pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with high-scale batch and real-time data pipelines (Spark, Airflow, Kafka, or equivalent), including point-in-time correctness for backfills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with architectural patterns of large, high-scale applications — well-designed APIs, efficient data contracts, multi-tenant serving infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead cross-team technical initiatives spanning ML and platform engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Feature Store Depth: Production experience with Chronon, Tecton, Feast, or equivalent — including online/offline consistency and backfill automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model Serving Infrastructure: Experience with model schema management, multi-version support, and model composition frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain Contract Design: Track record defining and enforcing technical contracts between ML modeling, MLI, serving teams and/or product surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluation Velocity: Measurable impact improving the speed at which ML teams evaluate candidate models and ship to production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you\u0026#39;re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7525479?gh_jid=7525479","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3333734,"location":{"name":"Remote - Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7525479,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Payments","company_name":"Airbnb","first_published":"2026-01-09T04:23:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payments\u0026lt;/strong\u0026gt; is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments organization at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments team, our goal is to build and operate scalable systems that power payments ecosystems, host/guest protections as well as community partner\u0026amp;nbsp; experiences applying core engineering principles that leverage both time-tested and cutting edge technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineering for Payments, you will provide overarching guardrails on evolution of the architecture with special focus on Community Partner experiences, catering evolving business needs and coaching other engineers on the team. You will envision and design decision support systems, knowledge management systems as well as workflow orchestration systems that can harness various AI advancements. You will define and drive the architecture strategy, work on cross-functional teams to align on organizational initiatives, set standards and help in governance. You will be a player-coach; in that you will be hands-on when a situation arises (player mode) and hands-off where there is opportunity for other engineers to grow and gain experience (coach mode).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Software Engineer, Payments you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a critic for existing and new technologies, providing a balanced view of the technology landscape and nurture a culture of sustainable innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and influence cross-functional partners to design and deliver high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead multi-team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead conversations that align technical efforts with business outcomes and product priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uplevel engineering quality through design/code reviews, mentorship, and hands-on implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical guidance to junior engineers\u0026amp;nbsp; through design reviews, code walkthroughs, and knowledge-sharing sessions, fostering a culture of knowledge sharing and continuous learning .\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting production systems or features with broad impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical leadership: hands on experience leading project teams, setting technical direction and strategy, prototyping to iterate ideas, and working cross functionally with Product, Design and Operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with both technical and non-technical partners, experience driving initiatives that span across teams, departments and leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8187190?gh_jid=8187190","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3542815,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8187190,"updated_at":"2026-09-18T17:34:41-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-18T17:33:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a community based on connection and belonging - a community that was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million hosts who have welcomed over 1.4 billion guest arrivals to over 100,000 cities and towns in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. We strive to connect people and places.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb has five stakeholders and is designed with all of them in mind. Along with employees and shareholders, we serve hosts, guests, and the communities in which they live. We intend to make long-term decisions considering all of our stakeholders because their collective success is key for our business to thrive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a highly skilled and experienced Senior Staff Engineer to join their Site Reliability Engineering team. The Senior Staff Engineer is a key member of the technical team who will help facilitate a best-in-class enterprise-wide SRE program that enables the business. They will be responsible for driving the continued development of a long-term Reliability strategy and for ensuring the overall performance and reliability of Airbnb’s infrastructure and products. Additionally, they will work closely with engineering teams to provide tools, processes, and expertise to make services easy to operate and as reliable as possible.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, the Senior Staff Engineer will bring a unique skill set and experience to the organization, and work to solve broader technical challenges around infrastructure. They will lend expertise to specific teams and deep dive into projects as needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s engineering organization values everyone’s input and ideas. Even at a senior level, all Software Engineers at Airbnb are expected to be hands on and contribute code and/or be involved in the architecture/design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a roadmap with a longer-term vision for Reliability and serve as a strategic thought partner within the organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement and influence company-wide SRE architecture, innovation, engineering, and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create incident management processes that can scale with the organization as it continues its rapid\u0026amp;nbsp; growth. Assess how the organization manages incidents and responds to them; reduce operational toil\u0026amp;nbsp; stemming from incident management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster the SRE/Reliability model that takes into consideration the nuances of an engineering culture that has a great sense of ownership over their services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong customer focus to the Reliability function, centered on optimizing the infrastructure and\u0026amp;nbsp; platform, and ensuring systems are highly available and performant.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop Production Readiness standards to ensure service reliability. Automate as much as possible and\u0026amp;nbsp; always configure as code. Predict future failures and work proactively to mitigate them. Advocate and\u0026amp;nbsp; implement reliable design patterns (circuit breakers, graceful degradation, etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Culture, Influence and Team Leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a culture where Reliability is a state of mind, instilling a proactive approach to seeing patterns and\u0026amp;nbsp; opportunities to increase leverage and tooling.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build deep partnerships with engineering leaders. Work closely with product engineering teams on design\u0026amp;nbsp; and implementation choices of large-scale distributed systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the broader organization to learn from incidents through a blameless post mortem process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and lead other Site Reliability Engineers. Uplevel and support others with servant leadership,\u0026amp;nbsp; mentorship, advocacy, and allyship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS, MS, or PhD in computer science, related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience, with a significant portion dedicated to system architecture and design in consumer-facing technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with 5+ years of experience as a senior-level technical lead or architect, driving the technical direction and strategy across multiple teams or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with a proven track record of working effectively across teams and organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise in building and scaling high-availability systems and platforms, with a deep understanding of multi-cloud environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7818982?gh_jid=7818982","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413834,"location":{"name":"Remote - US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7818982,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Trust","company_name":"Airbnb","first_published":"2026-04-21T18:51:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the long-term vision and strategy for the Trust Platform, driving the architectural direction for foundational systems that enable scalable, high-quality fraud, safety, and trust decisioning across Airbnb, and are broadly leveraged across tech organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive deep into Trust Platform components, build system and performance tooling, and identify cross-cutting opportunities to elevate technical quality, operational excellence, and developer delight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion an AI-first engineering approach, using LLM-powered agents to generate and iterate on code while you focus on problem-solving, system design, and quality oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical leaders, product managers, operations, data scientists, and Trust defense \u0026amp;amp; ML teams to define and drive platform capabilities, tackle evolving fraud threats, and deliver measurable business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor engineers across teams, raising the technical bar and developing the next generation of technical leaders within the trust engineering ecosystem.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of backend \u0026amp;amp; platform engineering designing, building, and operating mission-critical distributed systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or Ph.D. in computer science or related field, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience guiding multi-year technical roadmaps: aligning long-term platform vision with day-to-day execution across multiple sub-teams, prototyping to iterate on ideas, and influencing without relying on formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, equally effective white-boarding with senior ICs, partnering with cross-functional leads (Product, Design, Data Science), and presenting strategy to executives and the broader engineering community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obsessed with reliability: deep experience building and improving observability, SLOs, incident response, and resilience patterns (circuit breakers, graceful degradation, chaos testing) to keep mission-critical systems running at the highest bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on with modern languages (e.g., Kotlin/Java/Scala) and comfortable evaluating and introducing new technologies including AI-assisted development workflows (LLMs, code generation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer experience \u0026amp;amp; tooling is a plus, with a mindset of treating internal developers as customers and championing self-service, documentation, and delightful DX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8007402?gh_jid=8007402","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3471944,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8007402,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Staff UX Writer, International","company_name":"Airbnb","first_published":"2026-06-15T16:02:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you\u0026#39;ll find your people here.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International team makes Airbnb’s products more local. You’ll deploy a deep and nuanced understanding of regional needs, cultural and linguistic norms, and regulatory environments to craft language and interfaces that resonate with local audiences. Working alongside the London-based team, you’ll support the design of country-specific features for key markets including Italy, Germany, Spain, France and the UK. You will collaborate with cross-regional partners such as country managers, localization experts, linguists and translators, researchers, product specialists, engineers, and data scientists to craft meaningful and inclusive products that empower guests and hosts around the world.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is based in London (or within easy commuting distance).\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write clear and concise copy across multiple product touch-points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the UX Writing function within Global Markets, establishing workflows, partnerships, and standards for a newly forming team, including reviewing and mentoring other UX writers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive strategy and UX Writing deliverables across multiple highly complex projects\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop inspiring, strategic ideas based on product requirements, data, and/or research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consider what language and design patterns best serve the UX\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present content and design work to Design Directors, executives, or other stakeholders on your projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consensus with stakeholders and/or partners on content recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage copy deadlines and deliver detailed copy across multiple projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization, country managers—to ensure we have the proper input on our work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the central UX Writing team to ensure Global Markets work is aligned with shared standards, voice, and quality bar\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in UX writing, content design, or content strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background within global consumer tech companies or marketplaces preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead content/copy work from concept to detailed design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with localization platforms and/or translation services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and presenting to executive teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing content principles, messaging frameworks, and style guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate with cross-functional teams in all stages design \u0026amp;amp; build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of user experience design principles and interaction patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working independently in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to move work forward in an ambiguous work environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working alongside other design disciplines in \u0026lt;strong\u0026gt;Figma\u0026lt;/strong\u0026gt;, our primary collaboration tool\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb’s mission, commitment to diversity, and global mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual in German, Spanish, French, or Italian is welcome (but not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£126,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£158,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8091849?gh_jid=8091849","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3505420,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8091849,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Support Specialist, Premium Support","company_name":"Airbnb","first_published":"2026-08-04T17:34:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in\u0026amp;nbsp;\u0026lt;strong\u0026gt;English and in Portuguese, spoken and written\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt; functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt;, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;A \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case \u0026amp;amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution is reached based on workflows, management guidelines \u0026amp;amp; your own assessment of the case situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert in Airbnb policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explains and simplify complex information, provide appropriate context, and address complex questions with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to negotiate \u0026amp;amp; mediate between Host \u0026amp;amp; Guest in resolving the issues at hand on high-stake \u0026amp;amp; high-value reservations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box \u0026amp;amp; constantly looking for compromises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community \u0026amp;amp; business expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the simplification of complex processes and ways of working within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports onboarding of new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a positive force in the team and help management drive \u0026amp;amp; land changes with the least frictions possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; nurture relationships outside of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire a culture where quality is a core principle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;World class interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced computer skills, including Apple/Mac OS, Google Suite, and\u0026amp;nbsp; familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in English and Portuguese, spoken and written is required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$88,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8132178?gh_jid=8132178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3521369,"location":{"name":"Nevada, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8132178,"updated_at":"2026-09-18T17:06:04-04:00","requisition_id":"ONE","title":"Senior Support Specialist, Premium Support","company_name":"Airbnb","first_published":"2026-08-18T09:41:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in\u0026amp;nbsp;\u0026lt;strong\u0026gt;English and Spanish, spoken and written.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;This is a full time position based in Nevada, USA - remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt; functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt;, you will primarily be responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case \u0026amp;amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution is reached based on workflows, management guidelines \u0026amp;amp; your own assessment of the case situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert in Airbnb policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with little to no support from your leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explain and simplify complex information, provide appropriate context, and address complex questions with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to negotiate \u0026amp;amp; mediate between Host \u0026amp;amp; Guest in resolving the issues at hand on high-stake \u0026amp;amp; high-value reservations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box \u0026amp;amp; constantly looking for compromises\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and handle multiple issues at the same time with efficiency and speed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate a rationale and make decisions on when and how to make workflow exceptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with management \u0026amp;amp; leadership to identify process and policy inconsistencies and recommend improvements for the dedicated user segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May support Management on initiatives as assigned, such as to drive performance improvements, supporting Management on consultations, acting as a subject matter expert, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire a culture where quality is a core principle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced computer skills, including Apple/Mac OS, Google Suite, and\u0026amp;nbsp; familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in English and Spanish, spoken and written is required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in the \u0026lt;strong\u0026gt;State of Nevada- Remote \u0026lt;/strong\u0026gt;to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual hourly rate is dependent upon many factors, such as: education, experience, and skills. The hourly rate is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$82,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$96,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":88159,"name":"Nevada, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8107160?gh_jid=8107160","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3512094,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8107160,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Senior Support Specialist, Premium Support","company_name":"Airbnb","first_published":"2026-08-05T11:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English, spoken and written.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support \u0026lt;/span\u0026gt;functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt;, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;A \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case \u0026amp;amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution is reached based on workflows, management guidelines \u0026amp;amp; your own assessment of the case situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert in Airbnb policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explains and simplify complex information, provide appropriate context, and address complex questions with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to negotiate \u0026amp;amp; mediate between Host \u0026amp;amp; Guest in resolving the issues at hand on high-stake \u0026amp;amp; high-value reservations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box \u0026amp;amp; constantly looking for compromises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community \u0026amp;amp; business expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the simplification of complex processes and ways of working within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports onboarding of new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a positive force in the team and help management drive \u0026amp;amp; land changes with the least frictions possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; nurture relationships outside of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire a culture where quality is a core principle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;World class interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced computer skills, including Apple/Mac OS, Google Suite, and\u0026amp;nbsp; familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English, spoken and written is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$88,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8197652?gh_jid=8197652","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547790,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8197652,"updated_at":"2026-09-18T17:32:47-04:00","requisition_id":"ONE","title":"Senior Systems Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-11T16:40:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The BizTech BI\u0026amp;amp;Analytics team partners with business and finance stakeholders to deliver scalable self-serve analytics \u0026amp;amp; AI transformation programs, budgeting \u0026amp;amp; forecasting solutions, reliable data pipelines, and trusted metrics \u0026amp;amp; dashboards. Empowering timely, compliant, data-driven decisions and a robust analytics foundation across Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a skilled Senior Systems Engineer to support our Oracle EPM Planning systems and processes, with a strong focus on bringing AI automation and AI agent capabilities into Finance workflows. This is an important role within the Airbnb BizTech organization supporting Finance. The ideal candidate combines solid technical depth in the Finance Budgeting and Forecasting function with hands-on experience building AI automation and AI agents. Responsibilities include financial forecast modeling, system and AI-driven process transformation, integration with the data warehouse, and translating business requirements into scalable Oracle EPM and AI-enabled solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Support \u0026amp;amp; System Admin\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Application: Support the design, configuration, and maintenance of Oracle EPM Planning modules (Financials, Workforce, Capital, Cash Forecast, Long Range Planning, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calculations \u0026amp;amp; Modeling: Develop and maintain business rules and calc scripts. Proficiency in Groovy Scripting for data and forecast modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Integration: Support data flows with AWS data warehouse, Oracle ERP Cloud, and Workday, leveraging Data Management, EPM Automate, and internal Airbnb integration tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Environment Management: Assist with the monthly Oracle patch cycle, including regression testing and impact analysis of new features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FP\u0026amp;amp;A Functional Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Process Improvement: Partner with FP\u0026amp;amp;A to streamline the budget and forecasting process by automating manual offline models and enhancing data integration to reduce forecast cycle time and improve accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reporting \u0026amp;amp; Analytics: Build and maintain reports using EPM Reports; support finance users in Smart View with ad-hoc analysis and template creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;User Support: Support the monthly forecast cycle, resolving issues promptly and engaging Oracle support when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Automation \u0026amp;amp; Agent Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI Agent Building: Design, build, and deploy AI agents and automated workflows that streamline FP\u0026amp;amp;A processes, using both native EPM AI capabilities and external AI/automation tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Automation: Identify manual, repetitive finance and systems processes and apply AI automation to reduce cycle time and manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: Work with Finance and Tech partners to prioritize AI automation opportunities and deliver AI-generated forecasts, analyses, and insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on experience in Oracle Hyperion/EPM (minimum 2 years in EPM Cloud). Experience with EPM Automate, Groovy scripting, building forms, reports, application optimization, and administering user access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience supporting finance functions (FP\u0026amp;amp;A, Accounting, Treasury, Tax) with solid financial statement literacy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building AI automation and AI agents (for example, agentic workflows, LLM-based automation using tooling such as Claude, Gemini, GPT - not specific to EPM\u0026#39;s built-in AI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL for data validation, pipeline troubleshooting, and ad-hoc analysis against warehouse tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting integrations between Oracle EPM and ERP via OIC or equivalent middleware.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating data orchestration and ETL/ELT pipelines: monitoring workflow health, managing and re-running failed tasks, reviewing execution logs, and coordinating pipeline incidents with owning teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills; able to work with cross-functional stakeholders and clearly document technical processes for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business requirements into scalable solutions within or outside of EPM Planning, and to recommend options for decision making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$193,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252,"name":"Information Technology","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8202846?gh_jid=8202846","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550186,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8202846,"updated_at":"2026-09-18T22:00:01-04:00","requisition_id":"MULTI","title":"Senior Technical Program Manager, Payments","company_name":"Airbnb","first_published":"2026-09-14T18:15:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Payments team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A person in this role will partner with our Payments organization to provide a cohesive set of technology offerings that enable everything related to moving money in Airbnb’s global marketplace - moving billions of dollars, in 191 countries, across 75 currencies, through a complex ecosystem of payments partners. Within Payments Tech, we have Payments Platform, Compliance \u0026amp;amp; Operations, Payments Engineering Services, and Payments Data Engineering. These programs work together to deliver reliable systems that allow guests and Hosts to make and receive payments with clarity and ease.\u0026amp;nbsp; As our payments platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is deeply cross-organization, as projects will span across a wide surface area, and building positive relationships across a multitude of technical teams will be essential to the success of this leader.\u0026amp;nbsp; We are looking for candidates who share our passion for tackling complexity head-on while supporting and growing a world class team of Technical Program Managers. \u0026amp;nbsp; In addition to helping their team deliver predictable, consistent program execution, this leader should have a strong sense of ownership and ability to think and work strategically with a variety of stakeholders.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple services, functions and teams, and hence are required to keep the big picture in focus while being\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;able to dive into the details, working through unique challenges we face daily. They\u0026#39;re good at building relationships, motivating others with vision, and persuading with data. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align on staffing, priorities and technical dependencies within Hosting and cross-functional teams like Trust, Payments, Infra \u0026amp;amp; Product both in terms of quarterly planning, and managing ongoing risk escalation/ mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Technical Design diligence process for large programs, track technical dependencies, scheduling reviews and pre-reviews, engaging the right stakeholders across teams, and managing meeting quality and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive org-wide and company-wide technical initiatives as we evolve our technical stack to scale for the next decade\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide visibility into key performance indicators so leaders are aware of risks and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing processes where few exist, and demonstrated flexibility to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of software engineers principles \u0026amp;amp; proven ability to work in a distributed architecture environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a highly cross-functional environment where communication with multiple groups is imperative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up quickly and learn new technologies with minimal lag time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral business communication and people skills, with the ability to influence stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit knowledge of Jira or other equivalent task management tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree, 7+ years experience in software development industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8189189?gh_jid=8189189","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3543701,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8189189,"updated_at":"2026-09-18T13:12:11-04:00","requisition_id":"ONE","title":"Senior Web Software Engineer, Data Science Prototyping","company_name":"Airbnb","first_published":"2026-09-18T13:12:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Science team works closely with partners from Design, Product and Engineering across Airbnb’s product portfolio. Our work involves 0-to-1 innovation, applying sophisticated modeling techniques to critical Airbnb problems and finding new ways to leverage science for the good of the Airbnb community. Web prototypers work with Data Scientists to identify key questions during the development of these new solutions and build software prototypes that answer them. The work of DS prototyping covers everything from designing the right data visualization to focused explorations that help solve key design questions to broad explorations that help validate ideas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is focussed on partnering with the Data Science team to develop prototypes that show the potential of new data models targeting critical business and user problems. Step change advances in ML/AI have the potential to transform Airbnb, but doing that well requires not just building the right models, but also creating the right experience -- your work will be critical in enabling us to do that.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sophisticated and impactful models are often complex and hard to understand -- by building effective prototypes you can help close that gap and allow innovation to flourish. Your prototypes will enable leadership to make critical and strategic business decisions by demonstrating technical feasibility, suggesting implementation approaches, enabling user studies, and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a web prototyper, you will create prototypes that enable differentiating and industry-leading product enhancements and introduce the application of advanced and emerging technologies. In this role you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-develop prototypes with Data Scientists, partnering with them to talk through proposed data models, identify open questions, and plan the most effective ways to answer those questions and showcase the results to various stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Choose implementation approaches that strike an appropriate balance between speed and realism that will enable your prototypes to provide answers with sufficient confidence as quickly as possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build APIs that provide data from backend systems for use in your own and in other prototypes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide data scientists in building their own prototypes to address their open questions and demonstrate the value of proposed solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a hands-on web development role, particularly front-end development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data visualization fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with TypeScript/JavaScript/React and low-level data visualization frameworks like d3/visx or webgl\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building custom interactions and novel user interface components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and experience working closely with data scientists and/or ML engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus] Prior experience in a prototyping role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8080767?gh_jid=8080767","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3500858,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8080767,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Spécialiste au Support Premium","company_name":"Airbnb","first_published":"2026-07-28T11:33:36-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous recherchons un(e) candidat(e) engagé(e) et enthousiaste pour offrir un service client exceptionnel à la communauté Airbnb en tant que Spécialiste du service client, Support Premium. Le/la candidat(e) idéal(e) est accueillant(e), analytique et déterminé(e) à offrir un service de la plus haute qualité, tant à l’oral qu’à l’écrit,\u0026lt;strong\u0026gt; en Anglais et en Francais.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;associé(e) du support premium fonctionne en première ligne et interagit directement avec les clients et les parties prenantes internes. En tant qu\u0026#39;associé(e) du support premium, vous serez responsable de fournir un support de bout en bout aux membres clés de notre communauté, y compris, mais sans s\u0026#39;y limiter, le segment Luxe. Vous prendrez en charge les cas, garantissant une résolution complète tout en favorisant des relations solides avec nos utilisateurs tout au long du processus. Les associés du support premium ont besoin de solides compétences en communication, de capacités de résolution de problèmes et d\u0026#39;une expertise en matière de service client. Ils doivent également être adaptables et réactifs dans notre environnement en évolution rapide, parfois sous pression, tout en restant flexibles, proactifs, ingénieux, efficaces et démontrant un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de cas complexes : Fournir le plus haut niveau de service à notre communauté dans chaque cas\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients Airbnb et les membres de la communauté via tous les canaux actuels et futurs, à la fois à l\u0026#39;intérieur et à l\u0026#39;extérieur des outils Airbnb, y compris le chat en direct, les plateformes sociales, la messagerie et directement par téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;approprier de bout en bout tous les cas assignés : garantir qu\u0026#39;une résolution finale complète (ou un règlement, une décision finale, etc.) est atteinte sur la base des flux de travail et des directives de gestion, en favorisant la relation avec nos utilisateurs tout au long du processus et en les transmettant avec précision aux autres équipes le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Démontrer une mentalité de propriétaire et un bon jugement ainsi que la capacité de remettre en question et de s\u0026#39;écarter du flux de travail lorsque cela est nécessaire uniquement avec l\u0026#39;approbation de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être très réceptif aux retours de la Direction et de la Qualité, et adopter rapidement des comportements pour améliorer la qualité de votre travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs perspectives sur un sujet ou une situation et est capable d\u0026#39;évaluer et de présenter plusieurs options pour résoudre un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peut être amené à s\u0026#39;engager davantage avec les parties prenantes de haut niveau et à collaborer de manière interfonctionnelle, avec l\u0026#39;aide de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combiner efficacité et qualité sur mesure : Fournir un support client personnalisé et exceptionnel aux voyageurs et aux hôtes, en veillant à ce que leurs besoins et préférences uniques soient satisfaits avec le plus haut niveau de soin et d\u0026#39;attention.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Afficher une capacité à traiter un plus grand volume de cas sans impact négatif sur la qualité de l\u0026#39;interaction et la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticiper et identifier de manière proactive les opportunités d\u0026#39;améliorer l\u0026#39;expérience utilisateur et, avec le soutien de la direction, proposer des solutions et des recommandations sur mesure qui vont au-delà de leurs attentes, et garantir une expérience fluide et mémorable tout au long de leurs interactions avec Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Résoudre les problèmes des utilisateurs rapidement et avec un niveau élevé de satisfaction mutuelle, en tenant compte du contexte et des circonstances spécifiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personnaliser les communications avec les utilisateurs, en démontrant les normes d\u0026#39;hospitalité les plus élevées.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participer à l\u0026#39;amélioration de votre équipe : exploitez vos connaissances opérationnelles fonctionnelles pour soutenir de manière proactive la réussite de l\u0026#39;équipe\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fournir des informations sur l\u0026#39;expérience de la communauté et les opportunités d\u0026#39;amélioration continue à votre direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour votre (vos) service (s), à la demande de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir des services techniques/fonctionnels/SME aux membres les moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partager des idées pour améliorer les processus et les méthodes de travail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Engagement des parties prenantes : Vous avez gagné la confiance des parties prenantes internes et externes grâce à une gestion efficace des relations et à l\u0026#39;obtention de résultats.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d’ouverture et d’accessibilité lors de la résolution des problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les principaux moteurs de votre fonction et leurs relations les uns avec les autres, ainsi que l\u0026#39;impact commercial de ces mesures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être de garde pour gérer les situations d\u0026#39;urgence le soir et le week-end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre parcours et votre expérience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 3 ans d\u0026#39;expérience pertinente dans des équipes de service client multiculturelles, de préférence dans le secteur hôtelier (une expérience avec une clientèle de haut niveau et influente est préférable) et dans un rôle de prise d\u0026#39;appels et de gestion des contacts clients/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une expérience en hôtellerie est un plus, notamment en travaillant pour des plateformes technologiques. Une expérience préalable de l\u0026#39;utilisation du téléphone, de la messagerie ou du chat en direct pour interagir avec les utilisateurs/clients est préférable. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en collaboration avec des parties prenantes de niveau exécutif pour résoudre les conflits de manière détaillée, efficace et rapide, et capacité démontrée à expliquer des idées complexes de manière simple et claire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler les week-ends et les jours fériés requis, ainsi que les quarts de soir. Veuillez noter que ce rôle nécessite de travailler du dimanche au jeudi OU du mardi au samedi pendant 9 heures par jour (y compris une pause d\u0026#39;une heure) entre 6 h et 21 h (dans votre fuseau horaire local à travers le Canada). Votre horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise et, dans la mesure du possible, nous prendrons en considération vos disponibilités.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vos compétences et expertises\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Très bonnes compétences en communication verbale et écrite pour fournir un service client exceptionnel aux voyageurs/hôtes et interagir avec les parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compétences d\u0026#39;écoute active pour comprendre les besoins des clients et fournir des recommandations et une assistance personnalisées\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathie et patience dans les relations avec les clients, en particulier dans les situations de haute pression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à organiser un volume de travail élevé, à effectuer plusieurs tâches et à établir des priorités, et à travailler selon des horaires prescrits, y compris les pauses, les déjeuners et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion pour offrir un service client exceptionnel et placer la barre haute\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à prospérer dans un environnement ambigu, rapide et complexe, en agissant de manière proactive pour réagir rapidement et de manière décisive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonnes compétences informatiques, notamment Apple/Mac OS, Google Suite, connaissance des systèmes CRM et capacité d\u0026#39;apprendre rapidement de nouveaux outils.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise de l\u0026#39;anglais et francais obligatoire.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$64,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7230257?gh_jid=7230257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3136742,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7230257,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Spécialiste au Support Premium","company_name":"Airbnb","first_published":"2025-09-04T17:31:04-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous recherchons un(e) candidat(e) engagé(e) et enthousiaste pour offrir un service client exceptionnel à la communauté Airbnb en tant que Spécialiste du service client, Support Premium. Le/la candidat(e) idéal(e) est accueillant(e), analytique et déterminé(e) à offrir un service de la plus haute qualité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;associé(e) du support premium fonctionne en première ligne et interagit directement avec les clients et les parties prenantes internes. En tant qu\u0026#39;associé(e) du support premium, vous serez responsable de fournir un support de bout en bout aux membres clés de notre communauté, y compris, mais sans s\u0026#39;y limiter, le segment Luxe. Vous prendrez en charge les cas, garantissant une résolution complète tout en favorisant des relations solides avec nos utilisateurs tout au long du processus. Les associés du support premium ont besoin de solides compétences en communication, de capacités de résolution de problèmes et d\u0026#39;une expertise en matière de service client. Ils doivent également être adaptables et réactifs dans notre environnement en évolution rapide, parfois sous pression, tout en restant flexibles, proactifs, ingénieux, efficaces et démontrant un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de cas complexes : Fournir le plus haut niveau de service à notre communauté dans chaque cas\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients Airbnb et les membres de la communauté via tous les canaux actuels et futurs, à la fois à l\u0026#39;intérieur et à l\u0026#39;extérieur des outils Airbnb, y compris le chat en direct, les plateformes sociales, la messagerie et directement par téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;approprier de bout en bout tous les cas assignés : garantir qu\u0026#39;une résolution finale complète (ou un règlement, une décision finale, etc.) est atteinte sur la base des flux de travail et des directives de gestion, en favorisant la relation avec nos utilisateurs tout au long du processus et en les transmettant avec précision aux autres équipes le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Démontrer une mentalité de propriétaire et un bon jugement ainsi que la capacité de remettre en question et de s\u0026#39;écarter du flux de travail lorsque cela est nécessaire uniquement avec l\u0026#39;approbation de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être très réceptif aux retours de la Direction et de la Qualité, et adopter rapidement des comportements pour améliorer la qualité de votre travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs perspectives sur un sujet ou une situation et est capable d\u0026#39;évaluer et de présenter plusieurs options pour résoudre un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peut être amené à s\u0026#39;engager davantage avec les parties prenantes de haut niveau et à collaborer de manière interfonctionnelle, avec l\u0026#39;aide de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combiner efficacité et qualité sur mesure : Fournir un support client personnalisé et exceptionnel aux voyageurs et aux hôtes, en veillant à ce que leurs besoins et préférences uniques soient satisfaits avec le plus haut niveau de soin et d\u0026#39;attention.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Afficher une capacité à traiter un plus grand volume de cas sans impact négatif sur la qualité de l\u0026#39;interaction et la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticiper et identifier de manière proactive les opportunités d\u0026#39;améliorer l\u0026#39;expérience utilisateur et, avec le soutien de la direction, proposer des solutions et des recommandations sur mesure qui vont au-delà de leurs attentes, et garantir une expérience fluide et mémorable tout au long de leurs interactions avec Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Résoudre les problèmes des utilisateurs rapidement et avec un niveau élevé de satisfaction mutuelle, en tenant compte du contexte et des circonstances spécifiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personnaliser les communications avec les utilisateurs, en démontrant les normes d\u0026#39;hospitalité les plus élevées.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participer à l\u0026#39;amélioration de votre équipe : exploitez vos connaissances opérationnelles fonctionnelles pour soutenir de manière proactive la réussite de l\u0026#39;équipe\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fournir des informations sur l\u0026#39;expérience de la communauté et les opportunités d\u0026#39;amélioration continue à votre direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour votre (vos) service (s), à la demande de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir des services techniques/fonctionnels/SME aux membres les moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partager des idées pour améliorer les processus et les méthodes de travail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Engagement des parties prenantes : Vous avez gagné la confiance des parties prenantes internes et externes grâce à une gestion efficace des relations et à l\u0026#39;obtention de résultats.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d’ouverture et d’accessibilité lors de la résolution des problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les principaux moteurs de votre fonction et leurs relations les uns avec les autres, ainsi que l\u0026#39;impact commercial de ces mesures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être de garde pour gérer les situations d\u0026#39;urgence le soir et le week-end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre parcours et votre expérience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 3 ans d\u0026#39;expérience pertinente dans des équipes de service client multiculturelles, de préférence dans le secteur hôtelier (une expérience avec une clientèle de haut niveau et influente est préférable) et dans un rôle de prise d\u0026#39;appels et de gestion des contacts clients/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une expérience en hôtellerie est un plus, notamment en travaillant pour des plateformes technologiques. Une expérience préalable de l\u0026#39;utilisation du téléphone, de la messagerie ou du chat en direct pour interagir avec les utilisateurs/clients est préférable. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en collaboration avec des parties prenantes de niveau exécutif pour résoudre les conflits de manière détaillée, efficace et rapide, et capacité démontrée à expliquer des idées complexes de manière simple et claire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler les week-ends et les jours fériés requis, ainsi que les quarts de soir. Veuillez noter que ce rôle nécessite de travailler du dimanche au jeudi OU du mardi au samedi pendant 9 heures par jour (y compris une pause d\u0026#39;une heure) entre 6 h et 21 h (dans votre fuseau horaire local à travers le Canada). Votre horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise et, dans la mesure du possible, nous prendrons en considération vos disponibilités.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vos compétences et expertises\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Très bonnes compétences en communication verbale et écrite pour fournir un service client exceptionnel aux voyageurs/hôtes et interagir avec les parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compétences d\u0026#39;écoute active pour comprendre les besoins des clients et fournir des recommandations et une assistance personnalisées\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathie et patience dans les relations avec les clients, en particulier dans les situations de haute pression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à organiser un volume de travail élevé, à effectuer plusieurs tâches et à établir des priorités, et à travailler selon des horaires prescrits, y compris les pauses, les déjeuners et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion pour offrir un service client exceptionnel et placer la barre haute\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à prospérer dans un environnement ambigu, rapide et complexe, en agissant de manière proactive pour réagir rapidement et de manière décisive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonnes compétences informatiques, notamment Apple/Mac OS, Google Suite, connaissance des systèmes CRM et capacité d\u0026#39;apprendre rapidement de nouveaux outils.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8107161?gh_jid=8107161","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3512094,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8107161,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Spécialiste principal(e), Soutien Premium","company_name":"Airbnb","first_published":"2026-08-05T11:03:54-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;1:1-1:36;0-35\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;3:1-3:367;37-403\u0026quot;\u0026gt;Nous sommes à la recherche d\u0026#39;une candidate ou d\u0026#39;un candidat dévoué et enthousiaste pour offrir un service à la clientèle exceptionnel à la communauté Airbnb à titre de spécialiste principal(e), Soutien Premium. La personne idéale est flexible, hospitalière, analytique et déterminée à offrir les plus hauts standards de service, en anglais, à l\u0026#39;oral comme à l\u0026#39;écrit.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;5:1-5:31;405-435\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;7:1-7:546;437-982\u0026quot;\u0026gt;La ou le spécialiste principal(e), Soutien Premium travaille en première ligne, en interaction directe avec la clientèle ainsi qu\u0026#39;avec les intervenants internes. À ce titre, vous serez principalement responsable d\u0026#39;offrir un soutien de bout en bout aux membres clés de notre communauté qui vivent un problème lié à leur réservation, y compris, sans s\u0026#39;y limiter, ceux du segment de luxe. Vous prendrez en charge les dossiers, en veillant à leur résolution complète, tout en établissant des relations solides avec nos utilisatrices et utilisateurs.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;9:1-9:777;984-1760\u0026quot;\u0026gt;Une ou un spécialiste principal(e), Soutien Premium doit posséder de solides compétences en communication, en résolution de problèmes et en service à la clientèle. La personne devra travailler en grande autonomie, en étant capable d\u0026#39;évaluer un dossier et de rechercher constamment la meilleure solution, tant pour l\u0026#39;hôte que pour les utilisatrices et utilisateurs, ainsi que pour les intervenants internes. Dans le cadre de ce rôle, vous devrez faire preuve de flexibilité et pourriez être appelé(e) à changer d\u0026#39;équipe au sein du Soutien à la communauté et/ou à assumer des responsabilités différentes de celles décrites ci-dessous. La candidate ou le candidat idéal sera ouvert(e) à un rôle appelé à évoluer selon les besoins de l\u0026#39;entreprise et saura s\u0026#39;adapter à ces besoins.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;11:1-11:22;1762-1783\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;13:1-13:231;1785-2015\u0026quot;\u0026gt;Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Étant donné la nature en évolution rapide de ce travail, ces responsabilités peuvent changer et des tâches supplémentaires peuvent être assignées selon les besoins.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;15:1-15:186;2017-2202\u0026quot;\u0026gt;Gestion de dossiers complexes : Offrir le plus haut niveau de service à notre communauté dans chaque dossier, y compris la prise en charge des cas les plus graves et urgents du service.\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;17:1-24:254;2204-3738\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;17:1-17:177;2204-2380\u0026quot;\u0026gt;Interagir avec la clientèle et les membres de la communauté Airbnb par l\u0026#39;entremise de tous les canaux actuels et futurs, tant à l\u0026#39;intérieur qu\u0026#39;à l\u0026#39;extérieur des outils Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;18:1-18:254;2381-2634\u0026quot;\u0026gt;Assumer la prise en charge complète de tous les dossiers assignés, en s\u0026#39;assurant qu\u0026#39;une résolution finale complète soit atteinte, en fonction des méthodes de travail, des lignes directrices de la direction et de votre propre évaluation de la situation\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;19:1-19:73;2635-2707\u0026quot;\u0026gt;Devenir une experte ou un expert des politiques et procédures d\u0026#39;Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;20:1-20:139;2708-2846\u0026quot;\u0026gt;Expliquer et simplifier des renseignements complexes, fournir le contexte approprié et répondre à des questions complexes avec assurance\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;21:1-21:180;2847-3026\u0026quot;\u0026gt;Être en mesure de négocier et de faire de la médiation entre l\u0026#39;hôte et le voyageur pour résoudre les problèmes en cause dans des réservations à enjeux élevés et de grande valeur\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;22:1-22:281;3027-3307\u0026quot;\u0026gt;Anticiper de façon proactive les attentes des utilisatrices et utilisateurs quant à la résolution des dossiers et travailler vers le meilleur résultat possible pour toutes les parties concernées, en pensant en dehors des sentiers battus et en cherchant constamment des compromis\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;23:1-23:177;3308-3484\u0026quot;\u0026gt;Gérer des dossiers hautement sensibles de bout en bout, ce qui peut impliquer de travailler de façon transversale avec les équipes Juridique, Politiques, et d\u0026#39;autres services\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;24:1-24:254;3485-3738\u0026quot;\u0026gt;Agir en pleine autonomie, en prenant la décision de suivre ou de s\u0026#39;écarter des méthodes de travail établies afin de résoudre les problèmes de notre clientèle avec le meilleur résultat possible, tant du point de vue de la communauté que de l\u0026#39;entreprise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;26:1-26:339;3740-4078\u0026quot;\u0026gt;Allier efficacité et qualité personnalisée : Établir la référence en matière de performance pour le service, en offrant un soutien à la clientèle constamment personnalisé et exceptionnel aux voyageurs et aux hôtes, en veillant à ce que leurs besoins et préférences uniques soient satisfaits avec le plus haut niveau de soin et d\u0026#39;attention\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;28:1-29:165;4080-4439\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;28:1-28:195;4080-4274\u0026quot;\u0026gt;Agir de façon constamment impeccable dans la gestion des dossiers en contact avec la clientèle, en personnalisant les communications et en faisant preuve des plus hauts standards d\u0026#39;hospitalité\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;29:1-29:165;4275-4439\u0026quot;\u0026gt;Mener les dossiers à leur terme avec un sens de l\u0026#39;urgence et sans erreur, en faisant preuve de bon jugement pour faire des exceptions dans des situations ambiguës\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;31:1-31:171;4441-4611\u0026quot;\u0026gt;Participer à l\u0026#39;amélioration de votre équipe : Mettre à profit vos connaissances opérationnelles fonctionnelles pour mener votre équipe de façon proactive vers la réussite\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;33:1-38:208;4613-5438\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;33:1-33:117;4613-4729\u0026quot;\u0026gt;Fournir à la direction des observations sur l\u0026#39;expérience de la communauté et des occasions d\u0026#39;amélioration continue\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;34:1-34:100;4730-4829\u0026quot;\u0026gt;Soutenir la simplification des processus complexes et des méthodes de travail au sein de l\u0026#39;équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;35:1-35:183;4830-5012\u0026quot;\u0026gt;Soutenir la direction dans des initiatives qui vous sont confiées, comme l\u0026#39;amélioration de la performance, le soutien à des consultations, agir à titre d\u0026#39;expert(e) de contenu, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;36:1-36:70;5013-5082\u0026quot;\u0026gt;Soutenir l\u0026#39;intégration des nouvelles employées et nouveaux employés\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;37:1-37:148;5083-5230\u0026quot;\u0026gt;Être une force positive au sein de l\u0026#39;équipe et aider la direction à mener et à mettre en œuvre des changements avec le moins de friction possible\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;38:1-38:208;5231-5438\u0026quot;\u0026gt;Être disposé(e) à assumer diverses tâches et responsabilités selon les besoins (y compris changer d\u0026#39;équipe), en démontrant de l\u0026#39;ouverture face aux nouveaux défis et une approche proactive envers le travail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;40:1-40:156;5440-5595\u0026quot;\u0026gt;Mobilisation des parties prenantes : Vous établissez et entretenez des partenariats stratégiques pour atteindre les objectifs de l\u0026#39;équipe ou de la fonction\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;42:1-46:65;5597-6159\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;42:1-42:182;5597-5778\u0026quot;\u0026gt;Faire preuve d\u0026#39;un haut degré de flexibilité, d\u0026#39;approche et d\u0026#39;intégrité lors de la résolution de problèmes sensibles ou complexes, en vous appuyant sur la direction en cas de doute\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;43:1-43:153;5779-5931\u0026quot;\u0026gt;Écrire de façon claire et concise, en traduisant des idées complexes pour différents publics, et en sachant quel intervenant consulter et à quel sujet\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;44:1-44:68;5932-5999\u0026quot;\u0026gt;Établir et entretenir des relations à l\u0026#39;extérieur de votre équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;45:1-45:95;6000-6094\u0026quot;\u0026gt;Être disponible sur appel pour gérer des situations d\u0026#39;urgence en soirée et la fin de semaine\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;46:1-46:65;6095-6159\u0026quot;\u0026gt;Inspirer une culture où la qualité est un principe fondamental\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;48:1-48:18;6161-6178\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;50:1-53:194;6180-7175\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;50:1-50:308;6180-6487\u0026quot;\u0026gt;6 années ou plus d\u0026#39;expérience pertinente au sein d\u0026#39;équipes de service à la clientèle multiculturelles, idéalement dans le secteur de l\u0026#39;hôtellerie (une expérience avec une clientèle de haut niveau et influente est un atout), et dans un rôle impliquant des appels et la gestion de contacts avec la clientèle\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;51:1-51:271;6488-6758\u0026quot;\u0026gt;Une expérience en hôtellerie est un atout, en particulier au sein de plateformes technologiques. Une expérience préalable dans l\u0026#39;utilisation du téléphone, de la messagerie ou du clavardage en direct pour interagir avec les utilisatrices et utilisateurs est préférable.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;52:1-52:223;6759-6981\u0026quot;\u0026gt;Expérience dans les échanges avec des intervenants de niveau exécutif afin de résoudre des conflits de façon détaillée, efficace et rapide, et capacité démontrée à expliquer des idées complexes de façon simple et claire.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;53:1-53:194;6982-7175\u0026quot;\u0026gt;Capacité à travailler les jours de fin de semaine et les jours fériés, ainsi que sur des quarts de travail matinaux ou en soirée. Votre horaire peut changer selon les besoins de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;55:1-55:37;7177-7213\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Vos compétences et votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;57:1-69:67;7215-8881\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;57:1-57:136;7215-7350\u0026quot;\u0026gt;Compétences interpersonnelles et de communication de calibre mondial, tant à l\u0026#39;oral qu\u0026#39;à l\u0026#39;écrit, y compris la résolution de conflits\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;58:1-58:31;7351-7381\u0026quot;\u0026gt;Compétences en écoute active\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;59:1-59:117;7382-7498\u0026quot;\u0026gt;Empathie et patience dans les interactions avec la clientèle, en particulier dans des situations de forte pression\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;60:1-60:171;7499-7669\u0026quot;\u0026gt;Excellentes compétences organisationnelles, y compris la priorisation, la gestion de plusieurs tâches, le souci du détail et l\u0026#39;atteinte des objectifs et des engagements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;61:1-61:93;7670-7762\u0026quot;\u0026gt;Passion pour offrir un service à la clientèle exceptionnel et établir des standards élevés\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;62:1-62:151;7763-7913\u0026quot;\u0026gt;Capacité à s\u0026#39;épanouir dans un environnement ambigu, rapide et complexe, en agissant de façon proactive pour répondre rapidement et de façon décisive\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;63:1-63:82;7914-7995\u0026quot;\u0026gt;Capacité à s\u0026#39;adapter à de nouvelles tâches et responsabilités selon les besoins\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;64:1-64:106;7996-8101\u0026quot;\u0026gt;Attitude proactive face aux nouveaux défis et à l\u0026#39;ajustement aux priorités et environnements changeants\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;65:1-65:120;8102-8221\u0026quot;\u0026gt;Capacité à s\u0026#39;adapter à des rôles et fonctions en évolution avec ouverture et flexibilité, ainsi qu\u0026#39;à changer d\u0026#39;équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;66:1-66:153;8222-8374\u0026quot;\u0026gt;Expérience dans les échanges avec des intervenants de niveau exécutif, et capacité démontrée à expliquer des idées complexes de façon simple et claire\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;67:1-67:227;8375-8601\u0026quot;\u0026gt;Capacité à évaluer les risques avec précision, à comprendre le degré d\u0026#39;urgence, à faire preuve de bon jugement et à partager les renseignements les plus pertinents avec les intervenants, y compris les membres de la direction\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;68:1-68:213;8602-8814\u0026quot;\u0026gt;Compétences informatiques avancées, y compris Apple/Mac OS, Google Suite, et une connaissance des systèmes de GRC (gestion de la relation client), ainsi que la capacité à apprendre rapidement de nouveaux outils\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;69:1-69:67;8815-8881\u0026quot;\u0026gt;La maîtrise de l\u0026#39;anglais, à l\u0026#39;oral comme à l\u0026#39;écrit, est requise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;71:1-71:24;8883-8906\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre lieu de travail:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;73:1-73:650;8908-9557\u0026quot;\u0026gt;Ce poste est admissible au télétravail - Canada. Le rôle peut inclure du travail occasionnel dans un bureau Airbnb ou la participation à des événements d\u0026#39;entreprise, tel que convenu avec votre gestionnaire. Bien que le poste soit admissible au télétravail, vous devez résider dans une province où Airbnb Canada, Inc. possède une entité enregistrée. Nous pouvons actuellement embaucher dans les provinces suivantes : Ontario, Colombie-Britannique, Québec, Alberta et Saskatchewan. Cette liste est en constante évolution; veuillez donc vérifier auprès de votre recruteuse ou recruteur pour connaître les provinces où vous êtes admissible à travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;75:1-75:56;9559-9614\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l\u0026#39;inclusion et l\u0026#39;appartenance:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;77:1-77:343;9616-9958\u0026quot;\u0026gt;Airbnb s\u0026#39;engage à travailler avec le bassin de talents le plus large possible. Nous croyons que la diversité des idées favorise l\u0026#39;innovation et la mobilisation, et nous permet d\u0026#39;attirer des personnes créatives, ainsi que de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;79:1-79:511;9960-10470\u0026quot;\u0026gt;Nous nous efforçons également d\u0026#39;offrir un processus de candidature et d\u0026#39;entrevue inclusif pour les personnes en situation de handicap. Si vous êtes une candidate ou un candidat en situation de handicap et que vous avez besoin d\u0026#39;accommodements raisonnables pour soumettre une candidature, veuillez communiquer avec nous à : \u0026lt;a class=\u0026quot;underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et l\u0026#39;accommodement nécessaire pour vous aider dans le processus de recrutement.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;81:1-81:180;10472-10651\u0026quot;\u0026gt;Nous vous demandons de communiquer avec nous seulement si vous êtes une candidate ou un candidat dont le handicap vous empêche de remplir notre formulaire de candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;83:1-83:211;10653-10863\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand volume de candidatures. Toutes les décisions finales d\u0026#39;embauche sont prises par une personne réelle.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;85:1-85:78;10865-10942\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne comble un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$88,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7417294?gh_jid=7417294","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3303487,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7417294,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Spécialiste, Sécurité","company_name":"Airbnb","first_published":"2025-11-25T13:46:50-05:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On est à la recherche d\u0026#39;une personne talentueuse et expérimentée qui s\u0026#39;occupera de diverses préoccupations liées à la sécurité pour notre communauté, y compris les suivantes, mais sans s\u0026#39;y limiter : la discrimination, les menaces à la sécurité personnelle, la violence conjugale, le suicide ou l\u0026#39;automutilation, l\u0026#39;exploitation d\u0026#39;enfants, les agressions physiques et sexuelles, les activités liées à la drogue, le travail sexuel et la traite de personnes. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le ou la candidat·e retenu·e comprendra très bien comment identifier correctement des situations menaçantes et préjudiciables, communiquera avec empathie, fera preuve de discernement, prendra des décisions rapidement, aura comme objectif d\u0026#39;offrir le meilleur soutien possible aux personnes survivantes et permettra leur rétablissement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Il s\u0026#39;agit d\u0026#39;un poste à temps plein situé ici : Canada. Ce poste est un rôle de première ligne dans un centre d\u0026#39;appels où il y a des interactions directes avec les clients. Les candidats retenus ont besoin d\u0026#39;excellentes compétences en communication, d\u0026#39;une aptitude à la résolution de problèmes et d\u0026#39;une expertise en service à la clientèle. Ils doivent être en mesure de s\u0026#39;adapter et de réagir dans un environnement dynamique, parfois sous pression, tout en restant flexibles, proactifs, débrouillards, efficaces, très professionnels et respectueux de la confidentialité. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dans le cadre de ce poste, vous devez être flexible et accepter de changer d\u0026#39;équipe au sein du soutien à la communauté, ou encore d\u0026#39;assumer des responsabilités différentes de celles énoncées ci-dessous. La personne idéale est ouverte à l\u0026#39;évolution de ses fonctions en fonction des besoins de l\u0026#39;entreprise et elle restera flexible pour répondre à ces besoins.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu de la nature dynamique de ce travail, les responsabilités énoncées ci-dessous peuvent changer et des tâches supplémentaires peuvent être attribuées au besoin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de dossiers complexes\u0026amp;nbsp;: vous avez «\u0026amp;nbsp;perfectionné l\u0026#39;essentiel\u0026amp;nbsp;» de votre rôle, qui consiste à fournir le plus haut niveau de service à notre communauté.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients d\u0026#39;Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu\u0026#39;il s\u0026#39;agisse des outils Airbnb ou d\u0026#39;outils externes, dont le clavardage, les réseaux sociaux, la messagerie et le téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer de bout en bout des dossiers complexes dans le but de régler les problèmes des clients en suivant la méthodologie de travail et les directives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconnaître le type et la gravité des dossiers et bien les traiter en fonction du champ d\u0026#39;application du service et en faisant appel à d\u0026#39;autres équipes, le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prendre en charge des dossiers d\u0026#39;un certain degré de gravité ou de complexité sous étroite supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable de reconnaître et d\u0026#39;évaluer les comportements menaçants et risqués.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve de responsabilité et de discernement, ainsi qu\u0026#39;avoir la capacité de remettre en question la méthodologie de travail et de s\u0026#39;en écarter au besoin (uniquement avec l\u0026#39;approbation de la direction).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire montre d\u0026#39;une excellente ouverture aux commentaires de la direction, des équipes de qualité et du personnel clinique, et adopter rapidement des comportements pour améliorer la qualité de son travail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs points de vue sur un sujet ou une situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en mesure d\u0026#39;évaluer et de présenter plusieurs options pour régler un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être appelé·e, avec l\u0026#39;aide de la direction, à possiblement interagir avec les principales parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conjuguer efficacité et qualité :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A démontré sa capacité à gérer un plus grand nombre de dossiers sans nuire à la qualité de l\u0026#39;interaction et de la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participation à l\u0026#39;amélioration du service de sécurité : tirer parti de ses connaissances opérationnelles fonctionnelles pour soutenir la réussite de l\u0026#39;équipe.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour son ou ses services, comme demandé par la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir une expertise et des conseils techniques ou fonctionnels aux membres moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication avec les parties prenantes : commencer à découvrir le réseau avec d\u0026#39;autres équipes de prestation et des partenaires fonctionnels clés.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d\u0026#39;ouverture et se montrer accessible lors de la résolution de problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les facteurs clés de son poste et comment ils sont interreliés.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Parcours et expérience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir plus de trois ans d\u0026#39;expérience pertinente dans le service à la clientèle, la médiation, les services d\u0026#39;urgence, les opérations de Confiance et sécurité, ou encore avoir occupé des fonctions similaires dans un centre d\u0026#39;appels à passer des appels et à s\u0026#39;occuper des contacts clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir de l\u0026#39;expérience dans le domaine de l\u0026#39;hospitalité est un atout, en particulier le travail sur des plateformes technologiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à travailler pendant la fin de semaine et les jours fériés, ainsi que tôt le matin et le soir. L\u0026#39;horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à travailler dans un environnement sous haute pression en interagissant avec des images, des conversations et d\u0026#39;autres contenus sensibles, confidentiels et possiblement traumatisants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Compétences et expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir de l\u0026#39;entregent et de très bonnes compétences à communiquer à l\u0026#39;écrit comme à l\u0026#39;oral, y compris pour résoudre les conflits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable d\u0026#39;organiser un volume de travail élevé, d\u0026#39;effectuer plusieurs tâches à la fois et d\u0026#39;établir les priorités tout en travaillant dans le respect des horaires, y compris les pauses, les pauses-repas et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir des connaissances de base en informatique, y compris Apple/Mac OS et Google Suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtriser l\u0026#39;anglais. Connaître d\u0026#39;autres langues est un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en mesure de bien évaluer les risques, de comprendre le degré d\u0026#39;urgence, de faire preuve de discernement dans des situations risquées et de communiquer les informations les plus pertinentes aux parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable de s\u0026#39;adapter à de nouvelles tâches et responsabilités au besoin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire montre d\u0026#39;une attitude proactive pour relever de nouveaux défis et s\u0026#39;adapter à l\u0026#39;évolution des priorités et des environnements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à s\u0026#39;adapter à l\u0026#39;évolution des fonctions et des tâches avec ouverture et flexibilité, ainsi qu\u0026#39;à s\u0026#39;intégrer à une nouvelle équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;____________________________________________________________________________________________________________________________________________________\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce rôle est nouvellement créé et ne remplace ni ne vient combler un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6852954?gh_jid=6852954","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3136742,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6852954,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Specialist, Premium Support","company_name":"Airbnb","first_published":"2025-04-30T20:20:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work. \u0026lt;strong\u0026gt;Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan\u0026lt;/strong\u0026gt;. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;____________________________________________________________________________________________________________________________________________________________\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8042783?gh_jid=8042783","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486036,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8042783,"updated_at":"2026-09-18T17:37:35-04:00","requisition_id":"ONE","title":"Sr Social Measurement Lead","company_name":"Airbnb","first_published":"2026-07-07T15:06:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Social media is an emerging discipline for Airbnb. We\u0026#39;re seeking a Senior Social Measurement Lead to build an effective social media measurement strategy for Airbnb\u0026#39;s global marketing and comms teams. The job will cover all content published on our owned channels, the social elements of our marketing and comms campaign work, and our influencer and creator programs. The right candidate will know how to identify, structure, and activate the right data — turning raw performance information into something usable, and ultimately into decisions that move the business forward.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will partner closely with social strategy, social creative, Comms, Data Science, and regional marketers to help Airbnb understand the impact of social media on business outcomes, and guide the team at both a day-to-day and at a strategic level on how to grow our channels and improve performance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will define how Airbnb measures social media — from the frameworks and tools we use to the stories we tell about performance. This is a greenfield opportunity to build a best-in-class measurement practice for one of the world\u0026#39;s most recognized brands.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will go beyond dashboards. Your work will shape how Airbnb understands the impact of social on business outcomes, how teams make day-to-day creative and strategic decisions, and how leadership evaluates the effectiveness of our global social investment. You will bring rigor, innovation, and a bias for action — leveraging AI, experimentation, and deep platform expertise to keep Airbnb ahead of the curve.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Define and own Airbnb\u0026#39;s social measurement strategy — standardizing frameworks, KPIs, and success criteria across platforms and regions, while accounting for local market nuances\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Elevate reporting into strategic storytelling — synthesizing data across channels, programs, and regions into cohesive, E-team-ready narratives that connect social performance to broader marketing goals and company priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead a global test-and-learn agenda — designing experiments with clear hypotheses and success criteria, running rapid tests to exploit algorithmic dynamics, identify breakout content formats, and unlock outsized reach\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Drive insights and optimization — analyzing cross-platform performance to surface growth levers, breakout trends, and content opportunities; translating findings into clear, actionable recommendations for creative and strategy teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Apply AI to accelerate analytical depth and speed — leveraging AI tools to build custom reporting views, automate workflows, validate hypotheses, and synthesize internal Airbnb data with external social signals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own the social measurement tool landscape — maintaining expert-level knowledge of platform-native analytics (TikTok, Instagram, YouTube) and third-party tools (e.g., Sprinklr, CreatorIQ, Brandwatch, Tubular); evaluating and onboarding new vendors as the landscape evolves\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner with Consumer Insights — collaborating with Airbnb\u0026#39;s insights team to enrich qualitative and quantitative research with social-native observations; identifying patterns in social conversation that reveal audience shifts, unmet needs, and cultural moments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Be hands-on with data — independently pulling, querying, and analyzing data across platforms, internal tools, and third-party systems; ensuring data quality, consistency, and alignment on taxonomy and reporting standards across teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;15+ years of experience in social analytics, marketing measurement, or digital strategy, ideally at a global consumer brand or platform\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deep expertise in organic social and/or influencer measurement, including platform-native analytics and third-party tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong analytical and technical skills, with experience in data querying, analysis, and dashboarding (e.g., SQL, Excel, BI tools)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Proven ability to translate complex data into clear, compelling narratives for cross-functional teams and executive leadership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience leading test-and-learn agendas and applying experimentation frameworks to drive measurable business outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Track record of influencing cross-functional stakeholders and driving alignment in complex, matrixed organizations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfortable operating at both strategic and executional levels — from shaping global direction to building datasets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Demonstrated hands-on proficiency with AI tools for analytical work, including using AI to build dashboards, validate hypotheses, process large datasets, and connect social signals to proprietary business data\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deep familiarity with the social measurement tool landscape, including proven ability to model or extrapolate data not directly available through public sources\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$192,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7927588?gh_jid=7927588","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3445351,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7927588,"updated_at":"2026-09-18T16:54:25-04:00","requisition_id":"ONE","title":"Staff Advanced Analyst, Guest Engagement","company_name":"Airbnb","first_published":"2026-05-15T15:50:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Guest Engagement AA sits within Marketing Analytics and serves as the analytical backbone for Airbnb\u0026#39;s lifecycle marketing programs — the email, push, and in-app communications that reach hundreds of millions of guests across their entire journey. You\u0026#39;ll partner closely with Guest Engagement Marketing, MarTech Data Science, and Strategic Finance to drive measurable booking impact through experimentation and insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the clear analytics owner of Airbnb\u0026#39;s guest lifecycle marketing domain — covering abandon journeys, demand generation, onboarding, upsell, and more. This role is expected to drive significant incremental bookings in 2026 by setting the analytics strategy, designing rigorous experiments, and surfacing proactive insights across 30+ active programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the analytics roadmap\u0026lt;/strong\u0026gt; for Guest Engagement — define what to measure, what to test, and where the biggest opportunities lie across the full guest lifecycle. Specific projects and prioritization decisions should exist because of your recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and analyze experiments at scale\u0026lt;/strong\u0026gt; across abandon journeys, demand gen ML model rollouts, and placement-level A/B tests. Develop measurement frameworks (holdouts, proxy metrics, annualized impact models) to accurately attribute cumulative program impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Surface proactive insights\u0026lt;/strong\u0026gt; that go beyond reporting — user segmentation, funnel analysis, fatigue signals, channel optimization — and translate them into strategic recommendations for Director-level marketing leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build scalable, self-serve reporting\u0026lt;/strong\u0026gt; (dashboards, OKR tracking, experiment trackers) that empowers partners and frees AA capacity for higher-leverage work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; with MarTech DS on ML model feedback loops and attribution, with SF\u0026amp;amp;A on goal methodology, and with India-based analytics resources on operational reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;9+ years\u0026lt;/strong\u0026gt; in analytics or data science, with depth in marketing and/or growth analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis that drives action\u0026lt;/strong\u0026gt;: Your insights directly shape what teams build, test, and invest in — you influence roadmaps and prioritization at the Director level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong experimentation skills\u0026lt;/strong\u0026gt;: Experience designing and interpreting A/B tests and measurement frameworks for multi-channel marketing programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent communicator\u0026lt;/strong\u0026gt;: Able to distill complex findings into clear, compelling recommendations for senior stakeholders. Comfortable pushing back when the data\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8207095?gh_jid=8207095","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552074,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8207095,"updated_at":"2026-09-18T16:55:16-04:00","requisition_id":"ONE","title":"Staff Advanced Analytics, Community Blueprint \u0026 Quality","company_name":"Airbnb","first_published":"2026-09-16T14:23:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality \u0026amp;amp; Blueprint team sits at the center of how Airbnb understands and improves the customer experience. We partner with Product, Engineering, Operations, and Finance to identify where the experience is breaking down, why it\u0026#39;s breaking down, and what to do about it, so we can keep delighting the Airbnb community at scale. Our work informs strategy at the leadership level and decisions at the product squad level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will act as a senior analytics leader on the Community Blueprint Quality team. You\u0026#39;ll deliver high-impact analysis, experimentation, and reporting that drives how the business diagnoses and improves the guest and host experience. This is a hands-on, execution-focused role designed to accelerate progress during a period of constrained capacity. You will operate independently, partner closely with cross-functional stakeholders, and own end-to-end work from problem framing to leadership-ready recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) to identify symptoms, diagnose root causes, and recommend interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments (A/B tests and quasi-experiments) to measure the impact of quality and blueprint initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and to scale root-cause taxonomy generation across millions of trips.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve on standard questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Engineering, Data Science, Data Engineering, and other Advanced Analytics teams to align on methodology, assumptions, and interpretation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex analyses into clear, concise insights and recommendations for senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in advanced analytics, data science, or applied quantitative analysis (industry experience required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on expertise in SQL and at least one programming language (Python or R).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with causal inference techniques (diff-in-diff, synthetic controls, propensity scoring) and a track record of applying them to ambiguous business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI-assisted analytics workflows (Claude, ChatGPT, internal LLM agents) including prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical judgment, ability to balance rigor with speed and clearly communicate tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with experience presenting to senior, non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to operate independently, manage multiple priorities, and deliver against agreed timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in marketplace, product analytics, customer experience, or trust \u0026amp;amp; safety contexts strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7943874?gh_jid=7943874","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450765,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7943874,"updated_at":"2026-09-18T16:56:02-04:00","requisition_id":"ONE","title":"Staff Advanced Analytics, Guest Product","company_name":"Airbnb","first_published":"2026-05-20T13:25:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Staff, Advanced Analytics, to support our Guest App team. This individual will act as a senior thought partner, supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product decisions for the Guest App, especially for strategically important Promotional Merchandising initiatives, to optimize for the company\u0026#39;s objectives and ensure optimal experiences for guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the Advanced Analytics owner and expert on domain datasets. Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Product, Engineering, Finance, Marketing, Operations, Data Science, Advanced Analytics, Data and Analytical Engineering, and other cross-functional teams to provide actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build metrics / dimensions to monitor product and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to automate repetitive tasks and empower stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise working in a product analytics or data science role, with experience working on promotions or customer acquisition initiatives a major plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in at least one programming language (Python or R) and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-assisted analytics (Claude, ChatGPT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in analysis of A|B experiments and statistical data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building metrics, from conception to building prototypes with data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in advanced analytics or business data science within a marketplace or business strategy setting highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8003341?gh_jid=8003341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3470161,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8003341,"updated_at":"2026-09-18T16:56:46-04:00","requisition_id":"ONE","title":"Staff Analyst, Advanced Analytics, Payments","company_name":"Airbnb","first_published":"2026-06-22T12:52:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an expert leader to join our community as the Staff Payments Advanced Analytics. In this capacity, you will be a vital driver in executing the strategic vision for Airbnb\u0026#39;s global Payments operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key data thought partner, you will streamline integrated, data-informed decision-making across the Payments Platform, Product, and Operations teams. Our organization is dedicated to achieving operational excellence and enhancing the Guest and Host experience through a rigorous culture of problem-solving fueled by data and research. You will embed quantitative measurement into our user journeys and product processes, establishing objective indicators for success. Collaborating with a cross-functional team of engineers and finance partners, you will oversee the technical details of fund processing, including collection, reconciliation, and settlement systems. Your expertise in building relationships and framing narratives will be essential as you influence stakeholders at every level to drive global process improvements and optimize our payments data landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a vital data thought partner to leadership, delivering actionable insights and recommendations that empower integrated, data-informed decision-making across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion day-to-day analytics while architecting scalable reporting platforms to enhance the efficacy of our payments ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pinpoint frictions in the user journey to optimize experiences for our global Guest, Host, and agent communities through rigorous problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex domain challenges using advanced quantitative measurement, machine learning models, AI, and experimentation to provide fresh perspectives on existing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sophisticated analytical frameworks and statistical models to establish causal inference and drive measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge the gap between technical complexity and strategic influence by translating experimental results into compelling narratives for executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the eTeam-level roadmap by defining key metrics in unstructured spaces and providing data-backed strategy recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Furthermore, you will utilize Airbnb’s sophisticated data infrastructure and machine learning tools to expand our organizational measurement capacity. You will immerse yourself in the technical intricacies of our payment processing systems, partnering with a cross-functional team of engineers and product managers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive strategic Payments roadmaps and user journey optimizations through data-informed insights and cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower decision-making through the delivery of business reviews, executive scorecards, and strategic OKR planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect scalable business insight and reporting frameworks designed to achieve organizational objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute rigorous experimentation frameworks, utilizing advanced statistical modeling and causal inference to quantify business impact and drive strategic process refinements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Construct data models to size product offerings and drive clear prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with platform teams to maintain a resilient payments infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze payment processing trends and partner with cross functional stakeholders to apply any changes to the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draw upon expertise in intersecting domains to discover patterns and identify systemic opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the global fintech landscape for emerging trends and regulatory shifts, proactively identifying avenues for innovation within our ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 10+ years of industry experience in business analytics and a degree (Masters or\u0026amp;nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a proven track record of working in Payments organizations, demonstrating deep technical proficiency across payments domain areas, such as payment processing, risk, and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong storytelling skills. Able to drive\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools to scale workflows, and identify new areas of opportunity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with non-experimental causal inference methods, experimentation, and machine learning techniques, ideally in a multi-sided platform setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of\u0026amp;nbsp; schema design and high-dimensional data modeling (ETL framework like Airflow).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8074897?gh_jid=8074897","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498595,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8074897,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Backend Engineer - Ads Platform","company_name":"Airbnb","first_published":"2026-07-22T15:52:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Ads Platform team builds the AI-powered growth engine behind Airbnb\u0026#39;s paid marketing across Google, Meta, and the broader advertising ecosystem. We build the platform and intelligent systems that power paid campaigns — from creative to optimization to audience — at scale across every channel, with a strong commitment to brand safety, quality, and human oversight. Our ambition is bold: to build increasingly autonomous, AI-driven marketing systems that grow Airbnb\u0026#39;s business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We sit at the intersection of engineering, marketing, and AI. You\u0026#39;ll partner closely with Marketing, Product, and Design, work alongside Airbnb\u0026#39;s ML/AI and data platform teams, and integrate deeply with the core product to turn a rich understanding of the customer journey into differentiated, high-performing paid experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the Ads Platform team, you will lead the technical strategy and hands-on execution of Airbnb\u0026#39;s next-generation, AI-powered Growth Engine for paid channels (Google, Meta, and beyond). You will architect systems that autonomously manage the full lifecycle of paid campaigns — creative generation and rotation, bidding and budget optimization, audience management, and feed intelligence — at scale. Success looks like measurable gains in marketing efficiency (ROAS/CAC) and campaign velocity as we advance the platform along its AI-assisted → agentic → autonomous maturity curve, with the quality, brand safety, and human-in-the-loop controls that let us operate autonomously with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set technical direction for the agentic Growth Engine — making architecture decisions on the systems that generate creatives, optimize bids and budgets, and manage audiences across Google, Meta, and other paid channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review code hands-on, establishing engineering standards for quality, availability, and system health across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Marketing, Product, and Design to translate growth objectives into platform capabilities, and to define the human-in-the-loop controls that keep autonomous campaigns safe and on-brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance the AI-assisted → agentic → autonomous roadmap, identifying where to introduce automation next and de-risking it through experimentation and staged rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and act as a force multiplier — leveling up the team through design reviews, technical guidance, and a collaborative, inclusive culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with ML/AI and data platform teams on the models and signals that feed campaign optimization, and integrate deeply with the Airbnb product to understand the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy and mentoring engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with experience driving initiatives that span across teams, departments and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus - Hands-on experience with paid advertising platforms (Meta, Google, or similar) — you understand how the ecosystem works, not just the engineering surface.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8078019?gh_jid=8078019","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499795,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8078019,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Backend Engineer, Host Pricing \u0026 Availability","company_name":"Airbnb","first_published":"2026-07-28T12:33:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Community You Will Join:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Host Pricing \u0026amp;amp; Availability team builds the platform and tools that empower hosts to manage their business effectively. We help Airbnb hosts set competitive prices by providing market intelligence, comparable listing data, and demand signals. Additionally, we build advanced tools for seamless calendar management. As a critical component of Airbnb\u0026#39;s business and a pillar of trust within our host community, we partner with the Search, Listings, Tax, and Payments teams to ensure accuracy and consistency across our pricing systems.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Difference You Will Make\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the Host Pricing and Availability team, you will drive the technical strategy and delivery of Airbnb\u0026#39;s pricing product roadmap. You will collaborate cross-functionally with Product, Design, and Data Science to architect scalable solutions with clear domain boundaries, while continuously enhancing the performance, efficiency, and impact of our end-to-end architecture.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;A Typical Day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and lead the technical strategy for our pricing and availability backend systems, ensuring APIs, services, and data pipelines are robust today and evolve alongside business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and optimization of Airbnb’s core pricing and availability products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product engineers and cross-functional partners to develop new host pricing functionality and calendar management tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the long-term backend system architecture within the Host Pricing organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion engineering excellence by establishing architectural standards and mentoring senior engineers to elevate the organization\u0026#39;s technical maturity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Your Expertise\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of engineering experience with a BS/MS or PhD in CS or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading teams, setting technical strategy, and launching high-impact product features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with backend systems in large-scale service-oriented architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing cross-functional partners and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and cross-team collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and production debugging abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8121074?gh_jid=8121074","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517426,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8121074,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Experience Designer, International","company_name":"Airbnb","first_published":"2026-08-11T04:20:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Experience Designer supporting international expansion initiatives, you will partner with cross-regional partners (country managers, localization experts, researchers, product specialists, engineers,\u0026amp;nbsp; data scientists, etc.)\u0026amp;nbsp; to craft beautiful, usable, forward-looking products that empower people.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning across online and offline experiences we create for our Host and Guest communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Experience Designer, you will play a critical role in shaping how Airbnb shows up in markets across APAC and globally. You will help ensure our global products feel truly local—adapting core experiences to regional needs while feeding market insights back into the broader product strategy. Sitting at the intersection of product, design, and regional strategy, you will work across time zones and functions to define and deliver an international roadmap that spans both tactical UI improvements and larger strategic bets. You will bring a high bar for visual and interaction design craft, model AI-enabled ways of working, and provide design leadership in a space that is growing in complexity and impact for Airbnb globally. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design of multiple international initiatives — define design strategy, objectives and set the vision for the holistic user experience; lead detailed design execution with systematic thinking and bar-lifting craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and shape the evolution of the Airbnb platform from a design perspective through international lenses; ensure consistency with, and contribute to, our brand architecture and product architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Country Managers, Product Managers, Engineers, Data Scientist, Researchers, Localization Managers and Writers to define problems \u0026amp;amp; goals, map user flows, prototype interactions, and launch new products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence global leadership and stakeholder decision making through a clear point of view via vivid storytelling, help the team navigate ambiguity, define and solve complex problems for a global audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope projects (in partnership with DPMs, PMs and engineers) and help define the design process, task allocation, and timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide indirect leadership and mentorship for peer designers through in-depth interaction and visual design critiques; evangelize design thinking and best practices across functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Designer/Design Leader with 10+ years of experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates the ability to independently formulate design directions and processes, while effectively leading and mentoring teams through execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic thought leader adept at guiding teams through ambiguity, establishing clear visions, and driving design strategies for global products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems-oriented thinker capable of looking beyond digital interfaces to design comprehensive, holistic online and offline user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits exceptional craftsmanship, underpinned by advanced interaction and visual design capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possesses strong analytical acumen and deep empathy, with a proven track record of synthesising user insights into optimal solutions and actionable design milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent storytelling, presentation, and communication skills, coupled with adept stakeholder management abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in end-to-end product development (from conception to launch) or spearheading the redesign of major product elements, including the application and evolution of mature design systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive understanding of technological capabilities, business objectives, and user needs, alongside their respective opportunities and constraints.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8024316?gh_jid=8024316","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478697,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8024316,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer, Assistance Engineering","company_name":"Airbnb","first_published":"2026-06-23T18:20:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Assistance Engineering Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and share the latest AI/ML technologies with the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of ML engineering experience, with ownership responsibility over large-scale software systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$260,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8129371?gh_jid=8129371","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520225,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8129371,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer, Traffic Intelligence","company_name":"Airbnb","first_published":"2026-08-13T19:22:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our web and API surfaces handle requests from guests and hosts alongside a growing volume of automated agents: AI assistants, crawlers, and scrapers. We build the systems that bring clarity to this traffic, combining in-house ML and vendor signals to decide in real time how to serve billions of daily requests. Anti-bot and anti-scraping detection is our most adversarial mandate, but the wider challenge is full traffic classification: building evaluation frameworks that tell legitimate automation apart from abusive actors, so high-stakes decisions hold up across the fleet.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will architect and maintain Airbnb’s end-to-end traffic classification ML systems, balancing high-performance model deployment with rigorous offline data pipelines. Success is measured by your ability to harden edge-traffic policies—targeting reduced bot-incident MTTM—and by establishing rigorous evaluation practices that ensure foundational signal accuracy and evasion-resistance across the fleet.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the complete lifecycle of traffic-scoring models, from problem framing to real-time deployment, managing the adversarial feedback loop to ensure high evasion-resistance and directly drive reductions in bot-incident MTTM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect robust offline-to-online pipelines that produce certified source-of-truth datasets, establishing rigorous evaluation frameworks—such as stratified benchmarks and leakage-prevention checks—to ensure every model improvement is empirically measurable and defensible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute model optimization within strict millisecond latency budgets at the internet edge, uniquely balancing inference costs against incremental value while maintaining fleet-wide fail-open behaviors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner daily with security analysts, data platform engineers, and international infrastructure partners to integrate scoring intelligence into automated mitigation workflows, ensuring global consistency in traffic classification despite regional failovers or CDN updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the team’s machine learning authority, communicating complex model trade-offs to leadership and cross-functional teams to translate technical research into practical, scalable engineering guidance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of applied experience in production ML, specifically within non-stationary, adversarial domains (e.g., traffic integrity, bot mitigation, or fraud) where you have managed the feedback loop against adaptive actors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience architecting scalable, offline-to-online data pipelines that produce certified source-of-truth datasets for low-latency inference systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in rigorous model evaluation, including metrics like ROC/AUC, precision/recall, and calibration, with an ability to communicate complex trade-offs to cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale data engineering (warehouse-scale SQL) and feature engineering on high-volume event streams to build reliable, production-ready modeling pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical knowledge of internet edge infrastructure (e.g., CDN/load balancer behavior, HTTP/TLS signatures) and their role in verifying foundational signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of cross-functional leadership, landing initiatives through shared datasets and consumer contracts while mentoring junior engineers on technical quality and design practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MS/PhD in a quantitative field (e.g., Statistics, ML) or equivalent deep engineering experience, with significant ownership of large-scale systems measuring evasion-resistance.\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD in Statistics, Mathematics, Machine Learning, or a related quantitative discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced expertise in graph-based coordination or Sybil network detection methods for complex, distributed system analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with causal or econometric methods to model the business impact of false positives on legitimate user traffic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing Bayesian calibration techniques for handling adversarially-biased, sparse, or imbalanced datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data governance practices and platform engineering, specifically managing the lifecycle of certified datasets and downstream consumer contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to LLM agent tooling and benchmarking, with a focus on optimizing inference costs against latency and value trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7834495?gh_jid=7834495","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417565,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7834495,"updated_at":"2026-09-18T17:54:37-04:00","requisition_id":"ONE","title":" Staff Platform Manager, AI Personalization","company_name":"Airbnb","first_published":"2026-04-28T12:10:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Community You Will Join:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, we\u0026#39;re driven by our mission to create a world where anyone can belong anywhere. The Community Support (CS) Platform \u0026amp;amp; Engineering team is at the forefront of this mission -\u0026amp;nbsp; building the AI systems that power world-class support experiences for millions of guests and hosts globally. We are building to a bold vision, where our AI doesn\u0026#39;t just answer questions, but truly understands each person\u0026#39;s unique context, mirrors the judgment and empathy of our highest-performing human agents, and delivers 10-Star support at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI Personalization team is the intelligence layer that makes this possible. We own the full-stack systems that enable the AI\u0026amp;nbsp; to give every guest and host a response that feels written just for them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Difference You Will Make:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary Staff Platform Manager to lead the product strategy and execution for AI Personalization across Airbnb\u0026#39;s customer support ecosystem. This is one of the most consequential roles in CS Platform Product: you will own the full stack of personalization, from the underlying retrieval systems to the consumer-facing AI experience, and scale it across multiple Airbnb surfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The north star: enable AIA to emulate the judgment, empathy, and accuracy of Airbnb\u0026#39;s highest-performing human agents. To achieve this, you\u0026#39;ll build a platform that continuously enriches the AI\u0026#39;s understanding of each user, and surfaces that understanding at the right moment, in the right form, across every channel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role demands a rare combination: customer experience chops to build meaningful and delightful personalized experiences, technical fluency to partner with ML engineers on contextual retrieval architectures and model prompt design, and the strategic vision to set a multi-year product roadmap that transforms how AI serves our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A Typical Day:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute towards the long-term vision for building 10-star, personalized community support, building a platform where our AI understands each guest and host the way their best human advocate would, and responds accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with data science, ML, and operations to identify new high-signal personalization signals to serve user needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive personalization experiment design and measurement: define KPIs (self-solve rate, personalization coverage, citation accuracy), lead experiment design, and translate results into clear product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with ML engineers to shape requirements for accuracy, latency, and scalability improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale personalization infrastructure across Airbnb\u0026#39;s AI surfaces, ensuring the platform is extensible enough to serve each modality\u0026#39;s unique needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a framework for continuous improvement: define how the team identifies personalization failures, prioritizes fixes, and systematically closes the gap between AI and human agent performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across engineering, ML, design, data science, and policy to build consensus on prioritization, drive cross-functional alignment, and ship with rigor from concept to production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your Expertise:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and interpreting A/B experiments and online experiment frameworks; ability to own end-to-end metrics strategy for complex AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong capacity to synthesize ambiguous signals into clear, prioritized product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven cross-functional leadership: able to align ML, engineering, data science, design, and operations teams around a shared vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping consumer-facing AI products with personalization at the core\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp product intuition for when AI automation should give way to human judgment, and how to design systems that make that transition seamless\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at multiple levels of abstraction - from the architecture of a retrieval system to the experience of a guest trying to resolve a cancellation dispute\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8136554?gh_jid=8136554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3521906,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8136554,"updated_at":"2026-09-18T17:55:48-04:00","requisition_id":"ONE","title":"Staff Platform Manager, Conversational Products","company_name":"Airbnb","first_published":"2026-08-19T17:50:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a vision and mission driven company, and our Product Managers embody that mindset. Platform PMs imagine the ideal end state for our community first, work backwards from it, and deliver it in a scalable way. The AI Assistant team owns the agentic AI system that powers Airbnb\u0026#39;s support experience for millions of guests and hosts. This is one of the highest-visibility applied-AI efforts at the company, and it sits at the intersection of large language models, platform thinking, and a genuinely two-sided marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own the platform that determines how our AI Assistant reasons, retrieves, and responds: the layer that interprets each request and routes it, the knowledge and capabilities the assistant draws on, the actions it can take to actually resolve an issue, and the evaluation systems that keep it safe and accurate at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own what a good outcome looks like for the user, and the criteria we measure it against, working through partners who own the underlying knowledge and the engineering implementation. This is a role where Product both directs technical work and does it themselves. You will diagnose architectural problems, author the artifacts that become production behavior, and help drive engineering and data science decisions alongside your key partners.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Support is high-stakes: people reach out when something has gone wrong, often with another party involved. You will be responsible for making those moments accurate, safe, and genuinely helpful, increasing how often the assistant fully and correctly resolves a request on its own while expanding coverage across more problem types and user touch points.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the product direction for how the assistant reasons and responds, and paint a multi-quarter vision with the customer at the center;\u0026amp;nbsp; align that vision with senior leaders and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work fluently with production data. Explore the data directly, use modern AI tools and coding agents to move fast, validate an analysis, and dig in yourself to tell when a result doesn\u0026#39;t look right.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build new capabilities end to end, from spotting the need through the hands-on work that makes the behavior real and gets it calibrated with human input.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decide what a correct, complete resolution looks like for each kind of user problem, and get engineering, policy, and knowledge partners aligned around that definition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what success means in measurable terms: how often issues get fully resolved, how accurate and safe the answers are, and the bar that a change needs to clear in order to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own launch readiness for major model and platform changes, balancing speed to learn against the safety and risk work that has to happen before anything scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose why a complex AI system is failing, and judge where the fix actually belongs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the evaluation strategy: LLM-based evaluators (LLM-as-judge), offline and live-traffic evaluation, calibration and certification, and the tooling that lets non-engineers safely improve the assistant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring teams with different perspectives to a shared answer, set agreements with partners early, and push for a single source of truth across the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present to leadership regularly, leading with the decision, the tradeoffs, and the ask, and tailoring the narrative to what the audience cares about.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years building technology products, with at least 5 in product management or a closely related technical role (engineering, data science, or applied research) from which you owned product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience shipping generative AI or ML products to production, ideally including retrieval-augmented generation, agentic or function-calling architectures, and evaluation systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical depth. You read and debug prompts, understand ML and engineering constraints, and are comfortable personally authoring the artifacts that shape production behavior.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data fluency. You can work directly with production data, validate an analysis end to end, and know when a result looks wrong, whether or not you write the query by hand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Depth in LLM evaluation. You have designed, calibrated, or certified automated model-based evaluations, and can turn a vague quality signal into diagnostic, measurable components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense for great user experience, including how latency, tone, and trust shape an AI interaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort owning an ambiguous, cross-cutting mandate that spans several teams\u0026#39; focus areas, and the influence to drive alignment accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of scaling your impact through others: setting a clear bar, assigning owners, and holding them to it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication: can lead with the decision and the ask, and adjust the narrative to the audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Radical thinking paired with strong execution: can envision a system meaningfully better than today and articulate the path to get there.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8091831?gh_jid=8091831","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3505414,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8091831,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Platform Manager, Loyalty Platform Lead (Product Management)","company_name":"Airbnb","first_published":"2026-08-03T09:26:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, anything related to money and value transfer comes through the Payments team. We\u0026#39;re building a world-class payments and commerce organization that currently supports 220+ countries, 70+ currencies, connects dozens of payment providers and banks, processes billions of dollars, and empowers more people to participate in our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for people who know and use Airbnb and believe in what we\u0026#39;re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible. The Platform team plays the role of conductor, bringing together engineers, designers, and partnerships to build great product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the Platform roadmap, and driving execution. We are building foundational loyalty and incentives platform capabilities that require expertise in consumer loyalty programs and B2B2C incentives platforms. The Staff Platform Manager, Loyalty Platform lead will own the platform strategy and vision for enabling internal and partner teams to offer new loyalty and membership offers for guests and hosts across the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Loyalty \u0026amp;amp; Incentives platform domain strategy, roadmap, and operating model, enabling teams across Airbnb to launch, configure, and evolve loyalty, membership, and incentive programs through reusable, scalable platform capabilities — including support for different loyalty currencies (fiat, points, cryptocurrency, and emerging digital assets) to accommodate a wide range of use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead platform strategy for gift card capabilities as a core part of the Loyalty \u0026amp;amp; Incentives domain, aligning business, partnership, and engineering roadmaps to scale the platform efficiently, sustainably, and profitably\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor B2B2C platform performance for membership and loyalty campaigns, while partnering with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive platform due diligence and integration strategy for loyalty and membership partners, defining reusable patterns, technical and operational requirements, and scalable integration models that expand platform reach and business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across Engineering, Design, Product Marketing, Partnerships, Compliance, Operations, Data, and marketplace business teams to align roadmaps, resolve cross-org tradeoffs, and scale foundational platform capabilities — and work directly with external enterprise partners to deeply integrate product capabilities and drive real business impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Required:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Min 9-17 years of product management experience specializing in loyalty or incentive platforms, with a strong history of driving strategy, roadmap definition, and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building enterprise-level or B2B2C platforms for extensive consumer-facing businesses, with sophisticated understanding of earn/redemption workflows, compliance, and fraud/losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience defining partner integration strategies and operating models that balance technical feasibility, compliance, and business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global and multi-market experience across geographies, currencies, and regulatory environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate a clear, compelling vision and strategy and rally cross-functional teams around it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prioritization and decision-making skills, with the ability to make tradeoffs and communicate rationale to stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional and cross-organizational leadership skills, aligning business, technical, operational, and external partners around shared outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical background in multi-currency incentives processing \u0026amp;amp; loyalty operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling loyalty programs internationally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing developer-facing platforms and API-based solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with payments and risk losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a consumer marketplace or two-sided platform with both B2B and B2C surfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI prototypes in the product development process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to scale products from 0→1 in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹5,600,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹8,000,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8120721?gh_jid=8120721","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517241,"location":{"name":"Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8120721,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Platform Manager, Payments Regional Growth","company_name":"Airbnb","first_published":"2026-08-11T12:34:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization - one that currently supports 191+ countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform team plays the role of conductor, bringing together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the roadmap, and driving execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Latin America is one of the fastest-growing and most strategically important payments regions for Airbnb. Winning here means navigating complex, market-specific regulation, deep local payment ecosystems, and fast-moving compliance requirements across Brazil, Mexico, and the broader region — while unlocking meaningful growth through local payment methods, checkout optimization, and installments. We\u0026#39;re hiring a Product Manager to own this regional payments portfolio end to end and serve as the product leader for one of Payments\u0026#39; highest-impact areas.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision, strategy, and roadmap for regional payments across Brazil, Mexico, and the broader region — prioritizing across regulatory, growth, and platform work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize checkout and conversion — reduce friction at the moment of booking, improve regional checkout conversion funnels, and lift authorization/approval and payment-success rates to grow bookings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow through local payment methods and affordability products — expand local payment methods and installment/affordability options that improve access and conversion for regional guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the full product lifecycle — discovery, PRDs, launch, ramp (ERF), and iteration — using experiments and A/B tests to validate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product requirements for processor and payment-method integrations, partnering with the Partnerships and Engineering teams on delivery and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead regulatory and compliance workstreams in partnership with Legal, Tax, Compliance, and Finance to meet local market requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track KPIs across conversion, cost, reliability, and revenue, and use data to prioritize and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the market — regulatory change, competitor moves, and emerging payment rails — and translate it into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally across Engineering, Design, Analytics, Data Science, Finance, Compliance/Legal, Partnerships, and Country teams to execute a shared vision without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of product management experience, with a strong track record building and scaling payments or financial products — owning strategy, roadmap, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the payments stack and how money moves in a marketplace environment — across payins, payouts, and the flow of funds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong checkout and conversion instincts — a demonstrated ability to reduce friction at the moment of purchase and improve funnel conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with payments fundamentals: authorization and settlement, processors/gateways and acquirers, card-scheme rules, 3DS/SCA, tokenization/vaulting, and reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with local payment methods and affordability products (e.g., wallets, bank transfers, BNPL/installments).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the LATAM payments ecosystem — Pix, SPEI (Mexico\u0026#39;s real-time interbank transfers), regional wallets, and installment culture (\u0026quot;parcelamento\u0026quot; / \u0026quot;meses sin intereses\u0026quot;) — and local regulatory frameworks (e.g., Central Bank of Brazil, SAT Mexico).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven: fluent in defining KPIs, running experiments, and using analytics to guide decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical acumen to partner closely with engineering and explain complex concepts simply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product thinking and user empathy — able to imagine the ideal experience and work backwards from customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English required; Portuguese and/or Spanish strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$153,333.33\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,666.67 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606},{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8120611?gh_jid=8120611","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517241,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8120611,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Platform Manager, Payments Regional Growth","company_name":"Airbnb","first_published":"2026-08-11T12:34:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization - one that currently supports 191+ countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform team plays the role of conductor, bringing together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the roadmap, and driving execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Latin America is one of the fastest-growing and most strategically important payments regions for Airbnb. Winning here means navigating complex, market-specific regulation, deep local payment ecosystems, and fast-moving compliance requirements across Brazil, Mexico, and the broader region — while unlocking meaningful growth through local payment methods, checkout optimization, and installments. We\u0026#39;re hiring a Product Manager to own this regional payments portfolio end to end and serve as the product leader for one of Payments\u0026#39; highest-impact areas.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision, strategy, and roadmap for regional payments across Brazil, Mexico, and the broader region — prioritizing across regulatory, growth, and platform work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize checkout and conversion — reduce friction at the moment of booking, improve regional checkout conversion funnels, and lift authorization/approval and payment-success rates to grow bookings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow through local payment methods and affordability products — expand local payment methods and installment/affordability options that improve access and conversion for regional guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the full product lifecycle — discovery, PRDs, launch, ramp (ERF), and iteration — using experiments and A/B tests to validate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product requirements for processor and payment-method integrations, partnering with the Partnerships and Engineering teams on delivery and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead regulatory and compliance workstreams in partnership with Legal, Tax, Compliance, and Finance to meet local market requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track KPIs across conversion, cost, reliability, and revenue, and use data to prioritize and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the market — regulatory change, competitor moves, and emerging payment rails — and translate it into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally across Engineering, Design, Analytics, Data Science, Finance, Compliance/Legal, Partnerships, and Country teams to execute a shared vision without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of product management experience, with a strong track record building and scaling payments or financial products — owning strategy, roadmap, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the payments stack and how money moves in a marketplace environment — across payins, payouts, and the flow of funds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong checkout and conversion instincts — a demonstrated ability to reduce friction at the moment of purchase and improve funnel conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with payments fundamentals: authorization and settlement, processors/gateways and acquirers, card-scheme rules, 3DS/SCA, tokenization/vaulting, and reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with local payment methods and affordability products (e.g., wallets, bank transfers, BNPL/installments).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the LATAM payments ecosystem — Pix, SPEI (Mexico\u0026#39;s real-time interbank transfers), regional wallets, and installment culture (\u0026quot;parcelamento\u0026quot; / \u0026quot;meses sin intereses\u0026quot;) — and local regulatory frameworks (e.g., Central Bank of Brazil, SAT Mexico).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven: fluent in defining KPIs, running experiments, and using analytics to guide decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical acumen to partner closely with engineering and explain complex concepts simply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product thinking and user empathy — able to imagine the ideal experience and work backwards from customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English required; Portuguese and/or Spanish strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$35.333,33\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$44.166,67 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606},{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7463421?gh_jid=7463421","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3316189,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7463421,"updated_at":"2026-09-18T22:42:34-04:00","requisition_id":"one","title":"Staff Software Engineer, Assistance Engineering","company_name":"Airbnb","first_published":"2025-12-11T16:23:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing \u0026amp;amp; Channels (ARC) team sits within Airbnb Assistance Engineering and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play a critical role in building the team\u0026#39;s technical depth by actively mentoring junior engineers, setting clear growth expectations, and driving a culture where engineers consistently level up.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration, and creating an environment where engineers at all levels continuously grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC\u0026#39;s delivery on track.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software development experience in service-oriented architectures and backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise of RAG patterns, memory routing, and agent planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills to work effectively across teams and domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for agile development, system optimization, and team productivity enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7421419?gh_jid=7421419","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3304316,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7421419,"updated_at":"2026-09-18T22:41:54-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Communication \u0026 Connectivity","company_name":"Airbnb","first_published":"2025-11-26T18:17:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging \u0026amp;amp; Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free. Additionally, we are building new connections within our community to help enrich the experience of hosting \u0026amp;amp; traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The data team utilizes industry-leading tools, builds scalable data systems and applies cutting-edge ML models to provide insights and empower all products in the Communication and Connectivity (CnC) organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At CnC, data is foundational to our organization’s success.This role will lead key initiatives to design and build large-scale, distributed data systems - both batch and real-time processing. The data will power machine learning models and unlock new product features. You’ll be at the center of cross-functional collaboration, bridging backend, frontend/client, and machine learning engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;CnC is applying GenAI and large language models (LLMs) to power products that enhance the Airbnb experience in various surfaces including highly used ones like Messaging. We\u0026#39;re building a robust ML platform to power our product ambitions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape the team’s long-term vision and roadmap in close collaboration with cross-functional partners across Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with partner engineering teams, including backend, client, data science, analytics, and ML, to drive aligned and impactful outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain reliable, scalable data pipelines - both batch and real-time - that collect, process, and serve data from diverse sources across Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement robust offline and online feature building processes to enable faster production of ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and build ML infra and optimize for performance, scalability, and cost-effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop engineers on the team, while also contributing to and influencing the broader data engineering community at Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience with a Bachelor’s and/or Master’s degree in CS/EE, or equivalent experience, or 6+ years of experience with a PhD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong CS fundamentals, and knowledge of architecture and common design patterns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re passionate about being in a product-focused environment where everyone cares deeply about customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience of running data processing pipelines in production using distributed data processing frameworks like Apache Spark or Flink\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with client, backend, ml, analytics teams, product and business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively work across team boundaries to establish overarching data architecture, data flow, and provide guidance to individual teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on/with end-to-end Machine Learning products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8029497?gh_jid=8029497","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480838,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8029497,"updated_at":"2026-09-18T22:38:43-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Event logging","company_name":"Airbnb","first_published":"2026-06-25T18:43:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;event logging\u0026lt;/strong\u0026gt; team owns Airbnb’s platform for capturing user activity events, from page views and searches to backend events, across every client and backend service. We turn raw user activity logs into high-quality data that is available both near-real-time and long-term, and we\u0026#39;re building on top of that platform to enable a seamless experience for nearly every engineering team at Airbnb to produce and consume event data.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of a diverse and distributed team, you’ll draw on deep backend expertise to drive the technical direction of event logging at Airbnb — owning initiatives that span our logging platform and shaping where it goes next. You’ll partner with and influence teams across the company to identify the highest-impact opportunities in the logging space, set a clear technical vision, and guide its delivery through products and tooling that change how every team produces and consumes event data.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with a wide variety of partner teams to understand their pain points, prototype proposed solutions, and drive adoption of logging products and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the technical direction and roadmap for a major area of the logging platform, aligning it with broader organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investments into new technical capabilities that push the envelope and unlock product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and present design, product, and architecture documents and provide feedback on others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate prototypes to high quality, scalable, and maintainable production code through iterative development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends, technologies, and best practices, particularly in the logging and observability space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical guidance to engineers, fostering a culture of knowledge sharing and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal infrastructure, particularly in event logging and observability, preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, organizational, and collaboration skills with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in one or more backend/server languages (e.g., Java, Kotlin, C++) and a track record of architecting high-traffic backend systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in areas outside of your usual comfort zone and show motivation for personal growth\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring and growing engineers across an organization and driving best practices for software development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence engineering strategy and shape technical priorities across a large organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8130817?gh_jid=8130817","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520781,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8130817,"updated_at":"2026-09-18T22:03:46-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Passport \u0026 Commerce (Backend)","company_name":"Airbnb","first_published":"2026-08-14T16:03:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Passport \u0026amp;amp; Commerce builds the trusted account and commerce foundation that lets anyone, anywhere, become part of the Airbnb community — from their first sign-up, through the profile and connections they build, to every booking and business transaction along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a newly formed org within Guest \u0026amp;amp; Host that brings together identity, account, and commerce foundations under one roof. Our mission is to move Airbnb beyond the transaction — building a world where accounts create trust, value sticks, and what our community earns travels with them, and their businesses, wherever they go.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with Payments and Wallet engineering, Identity \u0026amp;amp; Privacy, Profile \u0026amp;amp; Community, and Guest \u0026amp;amp; Host product, design, and data science partners as we stand up this team\u0026#39;s roadmap and technical foundations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the Passport team, you will be a key architect behind the next generation of our account platform, directly influencing how millions of guests and hosts experience Airbnb. You\u0026#39;ll set technical direction for how account state, eligibility, and entitlements are computed, stored, and served at scale across every surface where a guest or host interacts with Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role looks like a Passport platform that is reliable and extensible enough to support new programs and partner integrations without re-architecture — measured through service reliability (uptime, latency, correctness of entitlement calculations), the speed at which new offerings can launch, and adoption of your platform by other teams across Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and evolve the core services and data models that track account state, eligibility, and entitlements across millions of accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and design to translate new product concepts into scalable, extensible technical designs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Payments and Wallet engineering to ensure credits, discounts, and host-funded programs settle correctly end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set technical direction and lead design reviews across a growing team, mentoring engineers and raising the bar on system design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-team architecture decisions with Identity \u0026amp;amp; Privacy and Profile \u0026amp;amp; Community teams to keep account state consistent with Airbnb\u0026#39;s broader Passport model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve reliability, scalability, and data-integrity risks before they affect guests or hosts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience designing and scaling complex, distributed backend systems, with a proven track record of technical leadership in high-growth environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record as a technical leader who has set architecture direction for a team or domain — not only delivered individual features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in distributed systems fundamentals, including data consistency, caching, service decomposition, and API design at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or operating systems involving financial transactions, entitlements, or other stateful account data is strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring senior engineers and influencing technical decisions across multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating with ambiguity on a newly formed team, including helping define team scope, roadmap, and technical foundations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with experience driving alignment across engineering, product, and design partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8130787?gh_jid=8130787","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520768,"location":{"name":"Remote - US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8130787,"updated_at":"2026-09-18T22:03:10-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Payments Compliance","company_name":"Airbnb","first_published":"2026-08-18T13:29:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission. We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s business grows rapidly year over year, and so does Airbnb Payments’ processing volume. Payments Compliance is an essential part of the Payments organization. Without it, Airbnb can be subject to fines and even forbidden from conducting business in certain markets. As a Staff Engineer in the Payments Compliance team, you would drive architectural decisions and implementation for the Compliance systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a self-motivated leader who is interested in working in a highly dynamic environment by collaborating with cross-functional and cross-geographical teams. As a Staff Engineer, you would be expected to bring deep expertise in building and operating large-scale platforms, and support Airbnb’s entire Compliance program and scale it to efficiently adapt to ever evolving regulatory needs. The Payments Compliance systems are complex and interface with various other parts of Airbnb. The systems, APIs, experiences, and tools that you develop will implement controls to make Airbnb compliant with regulations from around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role centers on the compliance experiences that hosts and guests interact with directly, including the collection and management of the information we are required to obtain. The scope also covers screening of individuals and businesses against global regulatory requirements, and the continuous auditing that verifies our compliance controls are applied as intended. You will set technical direction across all three areas, because they are inseparable in practice: an experience is only as good as the compliance decision behind it, and neither holds up unless we can demonstrate the control was actually enforced.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff engineer, you’ll be responsible for establishing a technical vision and building alignment within engineering and cross-functional teams, all while delivering a solution that is flexible, always available, efficient, and scales with the needs of the business. Your own unique skill set, rich experiences and thought leadership will be key to success in this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and refinement of systems powering compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical leaders inside and outside of Compliance to design and build the Compliance systems that are service-oriented, configurable, auditable and efficiently leverage existing Airbnb capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Design, Policy, Operations and other cross-functional partners as part of a globally distributed team, to define and ship impactful features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other engineering teams in Airbnb to serve our users holistically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor engineers, both inside and outside your immediate team, in building solutions and developing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and participate in efforts to advance Airbnb’s engineering processes and technical foundations. Drive systemic improvements by identifying patterns to streamline development, reduce toil and increase technical quality and operational excellence over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience in a fast paced tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in Computer Science, a related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and with teams across the engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong problem solver and have led a team that is on-call for production systems before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams and setting technical direction and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have: Prior knowledge of Regulatory Compliance standards and experience in implementing those controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with HTML, CSS and modern Javascript frameworks such as React.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of high-scale web and data applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be future looking - we might be focused on immediate regulations, but need to build for the long term.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end ownership mentality that transcends team boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7867435?gh_jid=7867435","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424946,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7867435,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Unified Data Store","company_name":"Airbnb","first_published":"2026-04-29T18:33:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Unified Data Store (UDS) team is the architect of Airbnb’s global system-of-record. We design, build, and operate the mission-critical storage platform that powers every user profile, listing, reservation, and financial transaction on the platform. Supporting over 150 million users worldwide, our work is the bedrock of Airbnb’s reliability and efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer in our \u0026lt;strong\u0026gt;Brazil Engineering Hub\u0026lt;/strong\u0026gt;, you will join a high-impact group of technical leaders who value craft and operational excellence. You won\u0026#39;t just be managing data; you will be building a modern distributed infrastructure service that enables hundreds of product teams to ship features with total confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a hands-on technical leader who thrives on solving deep architectural challenges and leading through ambiguity. As a Staff Engineer, you will serve as the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Technical North Star\u0026lt;/strong\u0026gt; for the UDS Client Stack, ensuring our data access layer is seamless, high-performance, and future-proof.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define Technical Strategy:\u0026lt;/strong\u0026gt; Lead the multi-year roadmap and long-term architecture for the UDS client stack, balancing immediate execution with systemic platform evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect for Scale:\u0026lt;/strong\u0026gt; Design and operate a high-performance data access layer that abstracts complexities like indexing, replication, and global consistency models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Engineering Excellence:\u0026lt;/strong\u0026gt; Lead deep-dive design reviews and establish best practices for building fault-tolerant distributed systems across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Developers:\u0026lt;/strong\u0026gt; Act as a bridge between infrastructure and product, creating a unified interface that simplifies how engineers interact with complex data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaborate Globally:\u0026lt;/strong\u0026gt; Partner with UDS and Data Infrastructure teams globally to align architecture, drive adoption, and deliver high-impact solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 9+ years of relevant industry experience, with a proven track record of operating at a Senior or Staff level in a high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems Mastery:\u0026lt;/strong\u0026gt; Deep expertise in large-scale distributed systems, including storage internals, networking, and consistency models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership:\u0026lt;/strong\u0026gt; Demonstrated ability to lead complex technical initiatives, influence architectural decisions across multiple teams, and mentor senior talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Mindset:\u0026lt;/strong\u0026gt; A passion for building high-performance infrastructure services that prioritize developer experience and system reliability at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional ability to articulate complex infrastructure challenges to both technical partners and internal customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation:\u0026lt;/strong\u0026gt; A strong interest in leveraging emerging technologies, including Applied AI, to optimize data management and system observability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8113284?gh_jid=8113284","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3514345,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8113284,"updated_at":"2026-09-18T17:20:14-04:00","requisition_id":"REQ51986","title":"Staff UX Researcher, Payments Growth (Mixed Methods)","company_name":"Airbnb","first_published":"2026-08-10T18:55:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;NOTE: This role is hybrid and will require the candidate to be based in San Francisco Bay area. The successful candidate will be expected to work from the San Francisco office at least 2-3 days per week.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, \u0026quot;go to your users.\u0026quot; As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With over 5 million hosts and 2 billion global arrivals, payments are crucial to the experience. Every time a guest books or a host gets paid across 190 countries, they rely on a seamless system. When it works, it drives loyalty; when it fails, it costs bookings—making research in this space critical to our business and our mission of belonging.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff UX Researcher on Payments, you will be the voice of this community. In this mixed-methods role, you will combine behavioral insights with quantitative data to navigate ambiguity and global complexity. By uncovering user-centered insights and leading cross-functional workshops, you will drive actionable product innovation and build confidence into every transaction—from a first-time guest in São Paulo to a Superhost in Seoul.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own end-to-end guest payments research,\u0026lt;/strong\u0026gt; effectively prioritize research across multiple workstreams,\u0026amp;nbsp; plan and execute both foundational and evaluative research that shapes strategy and sharpens payments product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Balance speed and rigor:\u0026lt;/strong\u0026gt; deliver quick reads when the team needs to move, and deeper studies when a decision warrants it, without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mixed methods storytelling:\u0026lt;/strong\u0026gt; Triangulate qualitative and quantitative data to understand the payments experience, distilling complex insights into clear, actionable narratives. Communicate clearly and persuasively with stakeholders at every level, including senior executives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely with cross-functional teams\u0026lt;/strong\u0026gt; including Product, Design, Business Operations, and Data Science to shape strategy from research insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Facilitate brainstorming and workshops\u0026lt;/strong\u0026gt; to drive research-backed product decisions, with flexibility to travel to the San Francisco office for key in-person collaborations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of research experience, with deep expertise in both qualitative and quantitative methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated mastery of mixed-methods research- the ability to design, run, and integrate both quantitative and qualitative studies to answer strategic questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on ability to run statistical analysis and design/analyze surveys, as well as lead foundational qualitative studies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with payments, fintech, or other high-trust financial, high-complexity domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of influencing product and executive stakeholders with clear, compelling storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong multi-tasking skills and project management skills to own multiple projects at different stages simultaneously and research efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective at leading workshops and brainstorms with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role requires regular \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;travel to the San Francisco Airbnb office or attendance at offsites, as agreed to with your manager.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is hybrid and will require the candidate to be based in San Francisco Bay area. The successful candidate will be expected to work from the San Francisco office at least 2-3 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$224,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73701,"name":"Design \u0026 Research","child_ids":[250,10854],"parent_id":60966}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8202878?gh_jid=8202878","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550201,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8202878,"updated_at":"2026-09-18T17:34:49-04:00","requisition_id":"ONE.","title":"Staff Workday Integration Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-15T12:04:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Talent Systems team within BizTech is the trusted technology partner to Employee Experience, Recruiting, Payroll, Procurement, Legal, and Privacy teams across Airbnb’s global operations. Driven by the philosophy of “High Tech, Human Touch,” we design and implement technology that meets both business objectives and employee needs: building robust frameworks that support the full employee journey, delivering AI-enabled self-service tools, and playing a key role in payroll management and benefits enrollment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We own and operate a portfolio of 300+ production integrations and custom applications spanning payroll processors, benefits carriers, identity providers, compliance vendors, and internal platforms, with Workday at the center. We are also building the agentic layer on top of that portfolio: an Airbnb-owned Workday MCP server and AI assistant plugins that let employees and managers act on HR data directly from the tools they already use. You will partner closely with our Systems Architect, HR Centers of Excellence, IT Security, Finance, and external vendors to deliver enterprise-grade integrations and AI-enabled tooling that power Airbnb’s global HR technology ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Workday Integration Engineer, you are the technical authority for the integration initiatives that BizTech and Airbnb depend on. You will define our integration strategy and technical roadmap, set the architectural standards other engineers build against, and own the engineering of the Workday MCP and agentic integrations that are reshaping how employees interact with HR processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on builder role. You will personally write integration logic, own production reliability, and make the architectural decisions that keep HR data flowing correctly across our global employee population. You will drive touchless automation, reduce manual intervention, and ensure compliance across multiple jurisdictions. Your work directly impacts how thousands of Airbnb employees experience their payroll, benefits, time tracking, and HR processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You work alongside a Systems Architect who owns Talent Systems business process architecture, functional design, and the capability roadmap. You need enough functional fluency to build integrations and AI tools that are correct, and the engineering depth to make them reliable. As a Staff-level engineer, you will think 12+ months ahead, proactively surface systemic gaps, mentor the engineers around you, and establish patterns adopted across the Talent Systems team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Integration Architecture \u0026amp;amp; Technical Strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own Airbnb’s Workday integration architecture standards, patterns, and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architectural decisions for complex, high-risk integration initiatives, including global rollouts, payroll runs, benefits open enrollment, and system migrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and advise on build-vs-buy decisions, Workday-native-vs-middleware trade-offs, and long-term integration platform strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish reusable integration design patterns, error handling and retry frameworks, and observability standards adopted team-wide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate platform evolution and architect integrations that accommodate Workday’s semi-annual releases with minimal rework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and remediate technical debt across the integration landscape: functionality, performance, error handling, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Workday Integration Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, design, build, and maintain complex inbound and outbound integrations using Workday Studio, Core Connectors, EIBs, Document Transforms, and RaaS API endpoints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop integrations against Workday Web Services (WWS): WSDL interpretation, web service versioning, request/response handling for SOAP and REST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own design and delivery of high-volume integration scenarios: payroll runs, benefits open enrollment, global workforce changes, and multi-country rollouts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Workday payroll interfaces (PECI, PICOF) and their interaction with third-party payroll providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain advanced Custom Reports and Calculated Fields for integration and AI-tool consumption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work within the Business Process Framework, understanding how process events trigger integration flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain Workday Extend applications (data models, business logic, UI pages, Extend REST APIs) when Extend is the right tool versus Studio, EIB, or middleware; Extend adoption strategy and SME ownership sit with the Systems Architect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply Workday Orchestrate for multi-system workflow coordination where it fits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the integration portfolio across Workday’s semi-annual release cycle: assess release notes, lead sandbox testing, deploy to production with rigorous change controls\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Agentic Integration\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the engineering of Airbnb’s Workday MCP server and its tool surface: tool design, per-user OAuth 2.0 authorization, human-in-the-loop gates on write actions, idempotent write contracts, rate and volume guardrails, and audit logging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build agentic integrations that let AI assistant plugins and other enterprise LLM tooling read from and act on Workday safely, with permissions resolved as the authenticated user and no shared service-account fallback for user-attributable actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-own the Talent Systems AI architecture and governance framework with the Systems Architect: how agentic tools, Workday-native AI, and enterprise LLM capabilities interconnect, and the guardrails that govern their adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate Workday-native agentic capabilities (Agent Ready Tools, MCP Explorer, Workday Agents) and emerging HR AI platforms; provide structured build-vs-buy-vs-configure analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business use cases into AI tool architectures that are operationally feasible, permission-safe, and measurable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument AI tooling for usage and cost (per-tool call metrics) to inform Workday platform entitlement and licensing decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Production Reliability, Security \u0026amp;amp; Platform Governance\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence across the integration portfolio: SLAs, prioritization, and escalation handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own SLAs for the most critical integrations and AI tools; establish monitoring, alerting, reconciliation, and runbook standards that raise the bar across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive root cause analysis on integration failures and implement preventative controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own security, compliance, and governance from the integration and engineering perspective: PII handling, audit controls, and data reconciliation strategies that meet GDPR, SOC 2, SOX, and applicable data privacy requirements for HR data flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce authentication and transport security across all integration surfaces: OAuth 2.0 (including user-context flows), SAML, and secure file transfer (PGP, SFTP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess system impacts and risks when introducing new integrations, AI tools, or platform changes, and communicate them clearly before promotion to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own tenant deployment strategy: sandbox-to-production promotion, Git-based version control of integration and Extend artifacts, CI-friendly testing, and rollback planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;HR Technology \u0026amp;amp; Functional Fluency\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong working understanding of core HR and payroll processes (hire-to-retire, compensation cycles, benefits enrollment, time and absence, compliance reporting) sufficient to design integrations and AI tools that reflect real business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how HR data flows across the enterprise: from Workday as the system of record through downstream payroll processors, benefits carriers, identity providers, and compliance platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively surface configuration and upstream data issues that affect integration reliability, and partner with the Systems Architect and functional owners to resolve them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an employee-centric lens to integration and AI tool design so the technology we build translates to seamless experiences for the people it serves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; Cross-Functional Influence\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the technical authority for Workday integrations and HR agentic tooling across BizTech; influence architectural decisions in adjacent teams including Enterprise Integrations, Identity, Data Platform, and AI Products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and upskill senior and mid-level engineers through design reviews, code reviews, pair development, and documented standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Employee Experience, Recruiting, Payroll, Total Rewards, Legal/Privacy, IT Security, and enterprise architecture to translate ambiguous requirements into sound technical architectures; communicate constraints, trade-offs, and risks at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write authoritative Integration Design Documents, MCP tool specifications, and operational runbooks maintainable by the broader team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify systemic risks and portfolio health issues; drive resolution and communicate transparently with leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Talent Systems in enterprise architecture forums, AI tooling quality reviews, and vendor technical discussions; maintain active knowledge of the Workday roadmap and HR technology trends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in enterprise technology, software development, or systems integration, with at least 5–6 years of hands-on Workday integration development covering the full lifecycle: requirements, design, build, testing, go-live, and post-production support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday Integration Proficiency\u0026lt;/strong\u0026gt; (personally written code required):\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday Studio:\u0026lt;/strong\u0026gt; complex multi-step integrations, sub-integrations, custom error handling and fault frameworks, XSLT transformations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Connectors and EIBs:\u0026lt;/strong\u0026gt; worker data, business process events, payroll and benefits outbound connectors; clear judgment on EIB use cases and limitations versus Studio; Document Transform payload mapping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Payroll interfaces:\u0026lt;/strong\u0026gt; PECI and PICOF, and their interaction with third-party payroll providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RaaS (Report-as-a-Service):\u0026lt;/strong\u0026gt; advanced report design, calculated fields, and API endpoint exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday Web Services (WWS):\u0026lt;/strong\u0026gt; WSDL reading, SOAP/REST calls, versioning, and error response handling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday-Native \u0026amp;amp; Functional Fluency:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expert proficiency in XSLT, XML, and JSON; comfortable with Java sufficient for Workday Studio custom steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the Business Process Framework and how events trigger integration flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Workday functional configuration across HCM, Benefits, Payroll, Security, and Time \u0026amp;amp; Absence, sufficient to independently diagnose upstream data and process issues (deep functional configuration expertise is not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of HR and payroll processes and how they generate the data that integrations carry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Engineering \u0026amp;amp; AI:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;REST API design and OAuth 2.0, including user-context (authorization code) flows and token lifecycle handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or integrating LLM-based tools, AI agents, or MCP servers with enterprise business systems, including permission-safe access patterns and human-in-the-loop controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Workday with middleware or iPaaS platforms (MuleSoft, Boomi, Workato) and the judgment to know when middleware fits versus Workday-native integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Git-based version control and structured deployment and change management practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security, Compliance \u0026amp;amp; Engineering Practices:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of data security for HR data: OAuth 2.0, SAML, secure file transfer (PGP, SFTP), PII handling, and audit requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing integrations across Workday’s semi-annual release cycle, including impact assessment and sandbox testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated record as a technical leader who has shaped architecture decisions and raised engineering quality across a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills; able to write clear design documents and runbooks, and present technical trade-offs to non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively in unstructured, fast-moving environments and drive toward outcomes under ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an Agile/Scrum environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday Pro Certification in Integrations (highly valued)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Workday Extend (data models, UI pages, Extend REST APIs, orchestrations); accelerates ramp into Extend build work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workday Pro Certification in Extend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Workday Orchestrate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in TypeScript/Node and Python for services, tooling, and test harnesses outside the Workday tenant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Workday’s native agentic capabilities (Agent Ready Tools, MCP Explorer, Workday Agents) and their trade-offs versus custom MCP tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping LLM plugins or agents to an enterprise employee population, including evaluation and quality review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting global, multi-country HR technology environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of GDPR, India DPDP, SOC 2, or SOX requirements in the context of HR data flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL and data-warehouse fluency for reconciliation, analytics, and People Analytics partnership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$225,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252,"name":"Information Technology","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7641058?gh_jid=7641058","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3367648,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7641058,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Strategic Partnerships Lead, Central and Eastern Europe","company_name":"Airbnb","first_published":"2026-02-22T15:08:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is looking for a \u0026lt;strong\u0026gt;Strategic Partnerships Lead\u0026lt;/strong\u0026gt;, Central and Eastern Europe to shape and grow our strategic partnerships across the region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Country Manager, Central and Eastern Europe, you\u0026#39;ll have the opportunity to build what\u0026#39;s next - identifying high-impact opportunities, creating partnerships from the ground up, and working across Airbnb\u0026#39;s Product, Marketing, Communications, Finance and Global Partnerships teams to bring them to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly visible role for someone who combines commercial instinct, strategic thinking and the ability to turn ambitious ideas into meaningful growth for the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own strategic partnerships and business development across the territory - spotting opportunities, building the commercial case, navigating complex negotiations and taking partnerships from idea to execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for someone who can create rather than inherit - someone comfortable operating without a ready-made playbook and able to build momentum both externally and across a global organisation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You\u0026#39;ll bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A builder mindset\u0026lt;/strong\u0026gt; - you\u0026#39;ve created net-new strategic partnerships from the ground up, not simply sold an existing product or managed established accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial depth\u0026lt;/strong\u0026gt; - you can build the business case, understand the economics and assess the real value and viability of a partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Negotiation strength\u0026lt;/strong\u0026gt; - you\u0026#39;ve led complex deals, made smart trade-offs and know when to hold the line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence without authority\u0026lt;/strong\u0026gt; - you can use data and insight to bring Product, Marketing, Communications and global teams behind an opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Greenfield resilience\u0026lt;/strong\u0026gt; - you\u0026#39;re comfortable with ambiguity, long deal cycles and finding a way forward when there isn\u0026#39;t an established playbook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic perspective\u0026lt;/strong\u0026gt; - you don\u0026#39;t just close individual deals, you understand how each one contributes to the bigger market opportunity and drives measurable growth for the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for establishing partnerships and business development activities that support our business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishes and maintains partnerships at local level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sources input of needs from all business areas that could possibly be filled or amplified by partners to drive broader country and company goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures partnerships and business development activities are coordinated across all business areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluates the financial and strategic benefits of potential partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a clear understanding of the competitive landscape for our businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with potential partners and collaboration opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages and engages current partnerships in the market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-12 years of experience in strategic partnerships, business development or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of structuring, negotiating and executing growth partnerships strategies with measurable commercial impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth obsessed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship building and negotiation capabilities with external executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling and analytical skills (basic data science skills are a plus; ability to independently assess strategic and economic value of partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain engagement of current partner ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superpower: able to develop growth strategies focused both on financial gain and product development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in managing partnerships end-to-end, from strategy through execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep business acumen to conduct extensive market research and anticipate product and business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;German native speaker, English fluent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ideal:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in Consulting, Marketing, Finance, or Strategic Partnerships roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic and critical thinking skills - ability to connect dots and proactively develop proposals and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to build relationships and influence senior internal stakeholders across functions; experience operating effectively within a global matrix organization strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a highly dynamic, cross-functional environment; able to navigate ambiguity and evolving priorities with persistence, sound judgment and a solutions-oriented mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercises strong judgment and discretion when representing the Country Manager, advancing priorities with influence rather than authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€114.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€142.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7736738?gh_jid=7736738","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394392,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7736738,"updated_at":"2026-09-18T17:29:52-04:00","requisition_id":"ONE","title":"Strategic Sourcing, Manager - Engineering \u0026 Infrastructure","company_name":"Airbnb","first_published":"2026-03-26T14:43:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key cross-functional partners: Finance, Legal, Business Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As the Sourcing Manager supporting Engineering and Infrastructure, you will partner directly with engineering leaders to shape how Airbnb sources and manages critical technology capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role sits at the center of major technical investments, from infrastructure platforms to emerging AI technologies. You will design sourcing strategies that balance cost efficiency, engineering velocity, and long-term scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also play a key role in advancing how sourcing integrates AI and automation into its workflows. Rather than simply executing procurement processes, you will help modernize them by improving how market intelligence, supplier comparisons, and negotiation insights are generated and used in decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in this role means helping engineering teams make faster, better technology decisions while ensuring commercial discipline, supplier performance, and long-term value creation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with CIO leadership and technology teams to understand platform needs, business requirements, and technology roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sourcing strategies across enterprise SaaS platforms, enterprise applications, data platforms, security technologies, and workplace systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex sourcing events including supplier discovery, RFPs, negotiations, and contract execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate supplier proposals, pricing models, and long-term cost structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal and Finance to structure scalable commercial terms and risk protections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-enabled tools and structured analysis to compare supplier proposals and generate negotiation insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop category strategies that improve cost efficiency, supplier innovation, and long-term platform scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify sourcing processes and improve decision frameworks used by technology stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong partnerships with technology leaders to ensure sourcing is embedded early in platform investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building repeatable sourcing knowledge frameworks that improve how decisions are made across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in procurement, sourcing, consulting, vendor management, or technology strategy roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience sourcing enterprise software, SaaS platforms, IT services, or technology vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial negotiation experience with enterprise technology suppliers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business requirements into structured sourcing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and experience working with financial models, supplier comparisons, and contract structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data, automation, or AI tools to support decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$150,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8080626?gh_jid=8080626","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3500801,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8080626,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Superviseur (-e), Soutien Premium Bilingue (français/anglais)","company_name":"Airbnb","first_published":"2026-07-28T11:34:02-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Nous sommes à la recherche d\u0026#39;une candidate ou d\u0026#39;un candidat dévoué et enthousiaste pour assurer une gestion exceptionnelle du service à la clientèle au sein de la communauté Airbnb, à titre de superviseur ou superviseure. La personne idéale est hospitalière, analytique et déterminée à offrir les plus hauts standards de service par le coaching et le perfectionnement de son équipe.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Le ou la superviseur(e) appuie un ou plusieurs services internes du service à la clientèle (CS). Il s\u0026#39;agit d\u0026#39;un rôle de leadership opérationnel exigeant une expérience substantielle en service à la clientèle et en gestion d\u0026#39;équipe. Les superviseurs et superviseures encadrent des équipes d\u0026#39;environ 10 à 15 ambassadeurs et ambassadrices et doivent être en mesure de guider et de perfectionner leur équipe en faisant preuve de compétences de service à la clientèle de premier ordre. De solides compétences organisationnelles ainsi que la capacité de gérer à la fois le travail en temps réel et le travail planifié sont également requises. La personne doit aussi être adaptable et réactive dans notre environnement au rythme soutenu, parfois sous pression, tout en demeurant flexible, proactive, ingénieuse, efficace et en démontrant un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Superviser un environnement opérationnel solide pour vos équipes et assurer un soutien de haute qualité à la communauté par l\u0026#39;entremise de votre équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Gérer l\u0026#39;exécution par l\u0026#39;équipe des enjeux complexes, sensibles ou urgents pouvant représenter un risque important pour notre marque ou notre communauté, notamment en agissant comme point d\u0026#39;escalade ultime pour les consultations de dossiers et les escalades de haut niveau provenant d\u0026#39;autres parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Rencontrer régulièrement vos subordonnés directs afin d\u0026#39;examiner leur travail et de leur offrir un coaching de qualité axé sur le comportement; devoir être en mesure de créer une stratégie ou un plan de développement de la performance pour votre ou vos services\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Fournir à votre équipe des lignes directrices sur les meilleures pratiques pour la gestion des dossiers et des situations, et veiller à ce que les méthodes de travail soient documentées et respectées\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Veiller à ce que l\u0026#39;équipe soit toujours dotée en personnel de façon adéquate et à ce que le personnel complète l\u0026#39;intégration et les formations continues\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Stimuler la performance au niveau de l\u0026#39;ambassadeur, de l\u0026#39;équipe et du service\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Veiller à ce que chaque membre de l\u0026#39;équipe soit tenu responsable de l\u0026#39;atteinte des objectifs de performance de façon juste et équitable, en établissant des attentes claires, en assurant un suivi individuel et en offrant un coaching positif afin de développer et d\u0026#39;améliorer les compétences de chacun de façon personnalisée\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Gérer la performance des ambassadeurs et de l\u0026#39;équipe, notamment en identifiant les tendances de performance, en offrant des mesures correctives et de la rétroaction globale positive, et en rédigeant les évaluations de fin d\u0026#39;année et les plans d\u0026#39;amélioration\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Fournir des recommandations concernant l\u0026#39;établissement des objectifs de service\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Collaborer avec les équipes régionales des Talents pour l\u0026#39;exécution de tous les plans d\u0026#39;amélioration personnelle et des cessations d\u0026#39;emploi, au besoin\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Bâtir et cultiver une équipe engagée et diversifiée\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Assumer et gérer la stratégie et les opérations liées aux personnes, de bout en bout, au sein de votre équipe d\u0026#39;ambassadeurs, afin de favoriser un environnement d\u0026#39;équipe performant et durable. Cela comprend l\u0026#39;embauche, la promotion de l\u0026#39;intégration, le développement des talents et l\u0026#39;engagement, le bien-être et le moral du personnel\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Favoriser le succès professionnel de l\u0026#39;équipe et de chaque personne en soutenant et en encourageant votre équipe à atteindre et à dépasser les attentes grâce à des objectifs clairs, de la rétroaction, des rencontres individuelles et du coaching\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir le développement professionnel au sein de l\u0026#39;équipe en trouvant et en créant des occasions de développement, et en tirant parti des ressources offertes à l\u0026#39;échelle de l\u0026#39;entreprise pour favoriser régulièrement le développement de votre équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Assumer les tâches de gestion courantes telles que l\u0026#39;approbation des congés, les rencontres d\u0026#39;équipe et individuelles, ainsi que la gestion des enjeux liés aux Talents\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Maintenir une culture d\u0026#39;ouverture, de transparence et de responsabilisation permettant à nos équipes de donner le meilleur d\u0026#39;elles-mêmes tout en restant authentiques\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Démontrer un leadership fort sur des enjeux importants tels que la diversité et l\u0026#39;appartenance, l\u0026#39;allié-ship, l\u0026#39;éthique, la conformité et le maintien de normes élevées de service envers l\u0026#39;entreprise\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir les initiatives stratégiques au sein de la Prestation de services (Delivery) et de votre service, selon les besoins\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Guider l\u0026#39;équipe vers l\u0026#39;exécution réussie des changements ou objectifs stratégiques de l\u0026#39;entreprise ou d\u0026#39;autres initiatives au sein de votre service, en relayant les mises à jour et les changements, en communiquant les nouvelles exigences et en fournissant de la rétroaction\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Soutenir, au besoin, les projets d\u0026#39;amélioration de la performance et des opérations de la Prestation de services interne, en collaboration avec l\u0026#39;équipe Delivery Excellence et les partenaires transversaux\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Faire preuve d\u0026#39;esprit critique et évaluer constamment nos procédures. Recueillir la rétroaction de l\u0026#39;équipe afin de cerner les occasions d\u0026#39;améliorer la performance et de mieux optimiser les processus pour l\u0026#39;équipe, le service et la communauté mondiale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;6 ans ou plus d\u0026#39;expérience progressive dans un rôle de service à la clientèle ou d\u0026#39;opérations, dont 3 ans dans un rôle de gestion directe de personnel et du cycle de vie des employés\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;La maîtrise de l\u0026#39;anglais et du français, à l\u0026#39;oral comme à l\u0026#39;écrit, est requise\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience démontrable dans l\u0026#39;amélioration de la performance des équipes à titre de gestionnaire hiérarchique\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience dans le déploiement de ressources pour la gestion de situations de crise en temps réel, y compris la gestion de dossiers à haute sévérité ou sensibilité et le pouvoir décisionnel relatif aux pertes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Expérience en analyse de données et en production de rapports afin de cerner les tendances de performance, ainsi qu\u0026#39;en élaboration et mise en œuvre de normes de gestion de la performance\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Capacité de travailler les fins de semaine, les jours fériés et être disponible sur appel, au besoin\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Vos compétences additionnelles :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Bonnes compétences en leadership et en gestion d\u0026#39;équipe pour diriger une équipe de professionnels — aisance avec la gestion de conflits, la rétroaction (donnée et reçue) et la gestion des enjeux liés au personnel et aux Talents\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Solides compétences en communication pour collaborer avec différentes parties prenantes et gérer des dossiers sensibles, tout en demeurant calme et posé(e) sous pression\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Organisé(e) et ingénieux(se); capable de jongler avec plusieurs tâches à la fois, avec un souci du détail et de la constance, même dans des situations ambiguës\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Compréhension approfondie des opérations et des processus du service à la clientèle\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Capacité à relayer l\u0026#39;information avec contexte et à guider votre équipe à travers les changements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Compétence culturelle et engagement fort envers la promotion de la diversité et de l\u0026#39;inclusion au sein de l\u0026#39;équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot;\u0026gt;Maîtrise de divers outils d\u0026#39;analyse de données et de production de rapports pour suivre les tendances de performance (Tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre lieu de travail :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;En raison de la nature de ce poste, la personne retenue devra être basée au Canada. Actuellement, les employés peuvent être situés en Colombie-Britannique, en Ontario, au Québec, en Alberta ou en Saskatchewan. Cette liste est mise à jour en continu; veuillez vérifier de nouveau si votre province n\u0026#39;y figure pas actuellement. Si votre poste est employé par une autre entité Airbnb, votre recruteur ou recruteuse vous informera des provinces où vous êtes admissible à travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l\u0026#39;inclusion et l\u0026#39;appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Airbnb s\u0026#39;engage à travailler avec le plus large bassin de talents possible. Nous croyons que la diversité des idées favorise l\u0026#39;innovation et l\u0026#39;engagement, et nous permet d\u0026#39;attirer des personnes créatives, ainsi que de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Nous nous efforçons également d\u0026#39;offrir un processus de candidature et d\u0026#39;entrevue inclusif pour les personnes en situation de handicap. Si vous êtes une personne candidate en situation de handicap et que vous avez besoin de mesures d\u0026#39;adaptation raisonnables pour soumettre votre candidature, veuillez communiquer avec nous à l\u0026#39;adresse : \u0026lt;a class=\u0026quot;underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et la mesure d\u0026#39;adaptation nécessaire pour vous accompagner dans le processus de recrutement.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Nous vous demandons de communiquer avec nous uniquement si vous êtes une personne candidate dont le handicap l\u0026#39;empêche de compléter notre demande en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand volume de candidatures. Toutes les décisions finales d\u0026#39;embauche sont prises par une personne réviseure humaine.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne comble un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$80,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$93,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8194590?gh_jid=8194590","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3545782,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8194590,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Supervisor, Aircover","company_name":"Airbnb","first_published":"2026-09-11T02:00:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Global Operations: AirCover: Scaled Ops \u0026amp;amp; Optimization is dedicated to building the world\u0026#39;s most loyal travel community through exceptional service. Our vision is to design and deliver unmatched products and services so everyone can host and travel with confidence. Our objectives are to provide Aircover for Hosts, Guests and Travel Insurance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supervisor Aircover is directly accountable for the performance of their team of assigned specialists and for working to drive efficiency and quality, in collaboration with peers and cross-functional stakeholders, to achieve the objectives and strategic vision set by the Global Service Manager. Supervisors are responsible for the coaching and development of specialists on their team and for connecting our functional strategy into specific, meaningful goals and measurable results for the day-to-day work of their teams. The Claims team Lead will also work closely with Legal, Communications, Public Policy, Public Affairs, and other cross-functional teams to inform the policies, programs, and systems that improve the overall quality and performance of the department and support the Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the day-to-day operations of your team through driving key performance indicators on a team and individual level (productivity, quality, operational health) whilst maintaining a superior level of team support and wellness. This includes:\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Volume/SLA management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Supporting your team in the handling urgent escalated cases\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the day-to-day operations of your team through scheduling, shift approvals, team and one-to-one meetings, while working collaboratively with other team leads.\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Includes handling escalated and complex\u0026amp;nbsp; investigations, urgent escalations, property damage claims, and personal safety concerns or other crisis management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;May also include project management (incl. developing project management abilities within your team) and light data analysis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster employee happiness by being a human leader, creating team connections, communicating direction and goals, and providing regular performance feedback that fosters positive employee career growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine a working knowledge of all workflows, and train and coach your team to ensure that these are followed to a high standard of quality and performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate policies and procedures; find ways to increase efficiency and customer satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand top user issues and other quality or customer insight data, and support your team in making data-supported recommendations to improve our product, policies, and procedures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as Point of Contact for urgent or other sensitive cases , spending time each week working on cases\u0026amp;nbsp; and other escalated issues to refine subject matter expertise.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive your team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how to balance and prioritize the above based on seasonality and the needs of customers, team and Airbnb.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the day-to-day operations - Performance, scheduling, training, coaching and development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster employee happiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead/Participate in Process improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a culture of belonging and inclusivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Point of Contact for Urgent and sensitive cases\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7 years of overall experience and 2-3 years experience leading, inspiring and motivating others to meet functional, team and individual’s development goals and metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a leadership role working with customers, where safety and security of their properties has been put at risk\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; must be able to tell a story with data and metrics, as well as articulate wins , risks and challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills; presentation skills a bonus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining high levels of confidentiality while performing investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works well in ambiguity and embraces the adventure!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years of experience in Insurance /Liability Claims is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Claims\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People Management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,370,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,790,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8080625?gh_jid=8080625","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3500801,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8080625,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Supervisor, Premium Support (French/English)","company_name":"Airbnb","first_published":"2026-07-28T11:34:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Supervisor. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supervisor supports one or more internal CS services. The Supervisor is an operational leadership role that requires substantial experience in customer service and team management. Supervisors oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the ambassador, team, and service level\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both ambassador and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with regional Talent teams for the execution of all personal improvement plans and terminations as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your Expertise:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of progressive experience in a customer service or an operations role, with 3 years in a role directly managing staff \u0026amp;amp; the employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in spoken and written English and French is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a line manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your Additional Skills:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Canada. Currently, employees can be located in: British Colombia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$80,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$93,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7946318?gh_jid=7946318","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451297,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7946318,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Support Specialist, Premium Support","company_name":"Airbnb","first_published":"2026-05-20T08:42:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;117\u0026quot; data-end=\u0026quot;356\u0026quot;\u0026gt;This is a \u0026lt;strong data-start=\u0026quot;142\u0026quot; data-end=\u0026quot;174\u0026quot;\u0026gt;remote role based in Ireland\u0026lt;/strong\u0026gt;. Candidates\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;215\u0026quot; data-end=\u0026quot;257\u0026quot;\u0026gt;must have the right to work in Ireland\u0026lt;/strong\u0026gt; by the start date. \u0026lt;strong data-start=\u0026quot;277\u0026quot; data-end=\u0026quot;312\u0026quot;\u0026gt;Relocation support is available\u0026lt;/strong\u0026gt; for candidates moving from other countries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;358\u0026quot; data-end=\u0026quot;521\u0026quot;\u0026gt;You must be \u0026lt;strong data-start=\u0026quot;398\u0026quot; data-end=\u0026quot;435\u0026quot;\u0026gt;fluent in both English and French as you will be supporting cases in both languages\u0026lt;/strong\u0026gt;, with \u0026lt;strong data-start=\u0026quot;442\u0026quot; data-end=\u0026quot;502\u0026quot;\u0026gt;advanced proficiency in spoken and written communication\u0026lt;/strong\u0026gt; in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written. This is a full time position based in Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support \u0026lt;/span\u0026gt;functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a\u0026amp;nbsp;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and French (you will be supporting cases in both languages), written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Ireland to be able to conduct their work. We are open to candidates relocating from other countries.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€45.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€45.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8080766?gh_jid=8080766","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3500858,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8080766,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Support Specialist, Premium Support","company_name":"Airbnb","first_published":"2026-07-28T11:33:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both \u0026lt;strong\u0026gt;English and French, spoken and written\u0026lt;/strong\u0026gt;. \u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support \u0026lt;/span\u0026gt;functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a\u0026amp;nbsp;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Language proficiency in English and French, written and spoken, other languages are a plus.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work.\u0026lt;/strong\u0026gt; Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$64,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8210888?gh_jid=8210888","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3553560,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8210888,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Support Specialist, R1","company_name":"Airbnb","first_published":"2026-09-17T10:51:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of the Airbnb Customer Support team, you\u0026#39;ll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Accessible support that’s easy to find\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faster resolution, preferably first time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A team that’s there for them in times of urgent need\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support that’s built around them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide courteous and efficient service to the worldwide Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a first point of contact to handle and resolve customer complaints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and escalate issues appropriately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compose thoughtful and accurate messages or customize prepared responses to customer emails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize available resources to research and troubleshoot problems effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate from the existing knowledge resources to provide resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mediate situations between users with empathy and fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and control numerous concurrent tasks in tandem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ambassadors embodying knowledge, empathy, and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively strive to meet targets and goals independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Job Family : Operations (Resolutions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inbound and outbound calling process, messages and email support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolving customer queries in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;24x7 shifts with rotational week offs, primarily supporting North America time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate competing priorities in all kinds of environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Job location: Gurgaon\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate with minimum 2 years of international voice process experience in a contact center/BPO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage sensitive customer information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of functional key performance metrics related to customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent English reading, comprehension, and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent active listening skills with the ability to understand verbal nuances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to pass multiple language assessments in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Furniture \u0026amp;amp; equipment:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Approved locations:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from designated home office setups in Delhi/Gurgaon only\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹500,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹590,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7417293?gh_jid=7417293","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3303487,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7417293,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"MULTI","title":"Support Specialist, Safety","company_name":"Airbnb","first_published":"2025-11-25T13:46:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, \u0026amp;nbsp;and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full time position based in Canada - Remote. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, other languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7870802?gh_jid=7870802","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3425597,"location":{"name":"Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7870802,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Support Specialist, Safety","company_name":"Airbnb","first_published":"2026-05-01T08:26:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will be able to properly identify threatening and harmful circumstances, possess empathetic communication and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will assist with escalated issues and initiate the user dispute request process for\u0026amp;nbsp; personal safety incidents. Our specialists are responsible for the investigation of cases involving\u0026amp;nbsp; trauma or personal harm or brand risk, and negotiate collaboratively while verifying facts and reaching policy-based determinations for effective resolution. The candidate will maintain high levels of confidentiality while performing investigations, and will comprehensively document investigations through written reports and summaries.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also work to educate our hosts and guests to promote positive experiences and maintain security and safety while using Airbnb responsibly.\u0026amp;nbsp; Amongst other responsibilities, you’ll also be responsible for managing cases involving damages, monitoring flagged and inappropriate content, and identify and report trends in online risk. You will work with Safety support teams to develop and enhance internal policies and tools. Must have 1+ years of experience in a similar role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Focused on understanding and ramping up core work, by establishing and maintaining rapport with community members, other team members and key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity while de-escalating crisis and managing other people’s emotions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with Safety Lead to develop and enhance internal policies, processes and tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure metrics driven performance\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining high levels of confidentiality while performing investigations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in advocacy, crisis management, mediation, clinical/non-clinical social work,\u0026amp;nbsp; or e-commerce customer service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to plan, prioritise and organise tasks and communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and adapt to new technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, negotiation and conflict resolution skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation with a ‘work smarter’, solution and action oriented mindset\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate with internal stakeholders and/or third party providers to resolve conflicts in a detailed, effective and timely manner\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and Empathetic - ability to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Emotional intelligence - ability to recognise personal stress triggers and in others, self-awareness, bounce back and demonstrated ownership of self-care\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and quick decision making when faced with conflicting demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humanitarian work or working experience with populations who have experienced various types of trauma will be a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;University Degree and/or 3+ years relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent Japanese and English (Spoken and Written) are essential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a one-year full time position based in Japan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64274,"name":"Japan","location":null,"child_ids":[625],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7964996?gh_jid=7964996","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458045,"location":{"name":"Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7964996,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"ONE","title":"Support Specialist, Safety","company_name":"Airbnb","first_published":"2026-05-28T22:35:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,\u0026amp;nbsp; and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a one-year full time position based in Korea. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in both English and Korea\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64275,"name":"South Korea","location":null,"child_ids":[626],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8102684?gh_jid=8102684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510291,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8102684,"updated_at":"2026-09-18T04:55:55-04:00","requisition_id":"REQ51785","title":"Tech Lead Manager, Oracle ERP","company_name":"Airbnb","first_published":"2026-08-03T11:56:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Integrations \u0026amp;amp; Application Engineering team owns the integration and automation platforms at Airbnb. We enable teams across the company to self-serve in connecting their systems and automating solutions, and we integrate Airbnb’s enterprise systems end-to-end. The team also builds and manages custom in-house solutions and the application infrastructure that supports them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hybrid IC and people-leadership role focused on Finance integrations and automations. As a Tech Lead Manager, you will lead and grow a team of engineers while operating hands-on at a senior IC level, setting technical direction, owning delivery, and writing and reviewing code yourself. We’re looking for someone with deep ERP product knowledge who builds integrations in general-purpose languages, takes ownership of systems and people, and is enthusiastic about applying AI, building tools and integrations with Claude Code that extend what the team can do.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the Finance and ERP integration practice: set direction, run initiatives in parallel, and own the systems and processes your team supports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance management with hands-on work: unblock the team, review designs and code, and build complex integrations, backend services, APIs and MCPs yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance, Procurement, and cross-functional teams to translate requirements into integrations, automations, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and grow engineers and contractors through design reviews, architecture discussions, and career development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the smooth operation of month-end financial integrations and reporting, proactively surfacing and fixing gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore the evolving GenAI landscape, evaluate new models and techniques, and share the learnings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of engineers, including hiring, mentoring, and developing careers, while personally contributing at a Staff IC level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the architecture, delivery, and reliability of ERP and Finance integrations and microservices in Java / Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrate integrations from Oracle Cloud onto our in-house platform, and extend that platform so teams across Airbnb can self-serve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build AI-assisted automations and MCP integrations that extend internal platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to organizational priorities and to defining the team roadmap and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold quality, reliability, and security through code reviews, testing, monitoring, and incident response.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience, including building and operating production systems and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading engineers as a manager or tech lead, with a genuine desire to grow the careers of others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ERP product knowledge (Oracle Cloud ERP or comparable), including Finance modules such as R2R, P2P, AP, and AR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in general-purpose languages (Java or Python), building microservices, APIs, and integrations from the ground up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI in development to ship products from prototype to production (LLMs, prompt engineering, RAG).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relational database and SQL proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate cross-functionally and influence without authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to distill complex concepts for diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Oracle Integration Cloud (OIC) and OCI/PaaS, and Oracle reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI agents and MCPs, preferably using Claude.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8120259?gh_jid=8120259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517088,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8120259,"updated_at":"2026-09-18T17:06:42-04:00","requisition_id":"MULTI","title":"Vendor Manager, Operational Vendor Support (Insurance)","company_name":"Airbnb","first_published":"2026-08-11T12:52:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The AirCover team is charged with managing and growing the AirCover business inside of Airbnb. We have a responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Vendor Manager focused on operational vendor support, you will own the end-to-end management\u0026amp;nbsp; and performance of a portfolio of third-party partners that deliver critical operational services (e.g., third-party claims adjusting). Applying deep expertise in vendor management, SLA frameworks, and operational risk, you will exercise independent judgment across multiple sources of data to structure trade-off decisions, resolve complex and ambiguous problems, and hold vendors accountable to service, delivery, and cost outcomes for guests and hosts. You will operate with minimal oversight, act as a trusted advisor and resource to less experienced colleagues and internal stakeholders, and may lead vendor management projects or programs that shape how the broader function operates.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the day-to-day management and performance oversight of an assigned portfolio of vendors within established team strategy and governance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead daily/weekly performance forums, synthesizing multiple sources of operational and financial data to diagnose root causes, structure trade-off decisions, and drive action planning and accountability with vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the escalation point for complex, sensitive, or high-risk vendor issues on behalf of guests and hosts, negotiating resolution and building consensus across cross-functional stakeholders, including at more senior levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the design and priority of the metrics and trigger/appetite framework used to monitor vendor performance; independently determine when performance issues warrant action plans versus deeper investigation or escalation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use judgment to resolve complex operational issues and recommend trade-offs using established frameworks and data inputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the vendor invoice management and financial governance process end-to-end, ensuring alignment with contractual terms and driving process improvements that reduce recurring discrepancies in credits, incentives, and reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead quality and calibration programs across the vendor portfolio, structuring action plans to remediate opportunities and coaching vendors and less experienced colleagues on quality standards and remediation approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a resource and informal mentor for less experienced vendor managers, sharing best practices and subject-matter expertise; may lead discrete vendor management projects or process initiatives with manageable risk and resource requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal, Sourcing, and Finance to shape contractual obligations and vendor process improvements, applying knowledge of industry best practices and the competitive landscape to identify what differentiates Airbnb\u0026#39;s vendor program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team culture, onboarding, and change-management efforts on a recurring basis, at times in a team-lead capacity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in vendor management, claims adjusting, or outsourcing management, with demonstrated experience taking on greater scope, leading initiatives, or mentoring others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record independently managing large-scale, complex operational vendors (e.g., call centers, TPAs) with minimal oversight, including experience navigating executive-level vendor relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with proficiency in Excel/Sheets, SQL, or BI tools (Tableau, Looker, Power BI), and the ability to synthesize multiple sources of data into clear recommendations and trade-off decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation, executive communication, and stakeholder-management skills, with experience building consensus and explaining sensitive or difficult information to senior audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of SLA frameworks, budgeting, and contract management, including the judgment to know when to structure action plans versus escalate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise in quality management, process improvement (Lean/Six Sigma), and change management, including designing and leading calibration or remediation programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the competitive vendor/outsourcing landscape and ability to translate that awareness into recommendations that differentiate Airbnb\u0026#39;s operational vendor program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience acting as a resource, coach, or informal mentor to less experienced colleagues, and comfort leading projects or workstreams with manageable risk and resourcing needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$155,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":168}}