{"jobs":[{"absolute_url":"https://careers.airbnb.com/positions/7995153?gh_jid=7995153","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468206,"location":{"name":"Berlin, Germany "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7995153,"updated_at":"2026-06-10T08:50:56-04:00","requisition_id":"ONE","title":"Acquisition Manager","company_name":"Airbnb","first_published":"2026-06-10T08:50:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team plays a key role in shaping the Airbnb stays experience . As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking an Acquisition Manager, with a primary focus on the DACH countries, particularly Germany, to actively grow our network of Hosts and Partners. You will be at the forefront of expanding Airbnb\u0026#39;s professional supply base in one of Europe\u0026#39;s most important travel markets. This role will be part of the Homes EMEA team and report to the Field Operations Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As an Acquisition Manager, you will be responsible for sourcing, pipeline building, supply acquisition and onboarding\u0026amp;nbsp; of high quality professional inventory across Germany, Austria and Switzerland. You will play a central role in building Airbnb’s strong market presence in DACH\u0026amp;nbsp; and collaborate with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition - from strategy development and active prospecting through to onboarding and market success. You will help develop and iterate scalable, localized supply acquisition strategies in your territory aiming to secure our long-term success.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality professional hosts in your assigned territory, continuously building and managing a strong pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deploy scaled strategies to effectively acquire Professional Hosts in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts, showing up as a credible and knowledgeable market expert\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and act on strategic opportunities in your region to drive sales growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets across DACH\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within your assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in\u0026amp;nbsp; sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong B2B sales/new business development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and ability to communicate effectively with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and strengthening relationships with external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable performing data analysis and making decisions based on the results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to travel to assigned markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality/travel industry experience in the region is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in German and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€71.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€84.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7995199?gh_jid=7995199","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468226,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7995199,"updated_at":"2026-06-10T08:51:02-04:00","requisition_id":"ONE","title":"Acquisition Manager","company_name":"Airbnb","first_published":"2026-06-10T08:51:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team plays a key role in shaping the Airbnb stays experience. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Market Manager, with a primary focus on France, to support and grow our network of Hosts and Partners. This role will be part of the Homes EMEA team and report to the Field Operations Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As an Acquisition Manager, you will be responsible for supply acquisition and onboarding of high quality inventory. You will build Airbnb\u0026#39;s strong market presence in France and collaborate with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply acquisition strategies in your territory aiming to secure our long-term success.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality hosts in your assigned territory, continuously building and managing a strong pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deploy scaled strategies to effectively acquire Professional Hosts in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts, showing up as a credible and knowledgeable market expert\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and act on strategic opportunities in your region to drive sales growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within your assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your hosts in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong B2B sales/new business development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and ability to communicate effectively with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and strengthening relationships with external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable performing data analysis and making decisions based on the results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to travel to assigned markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality/travel industry experience in the region is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€61.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€72.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7946288?gh_jid=7946288","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451284,"location":{"name":"China - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7946288,"updated_at":"2026-06-02T08:23:26-04:00","requisition_id":"MULTI","title":"AI Engineer, Community Support Engineering","company_name":"Airbnb","first_published":"2026-05-21T04:58:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is China based - Remote\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Providing world class customer service for our community of guests and hosts is a critical mission for Airbnb. This area has unprecedented scale and complexity. In no other domain does the efficiency and reliability of customer service technology translate directly into a competitive advantage, brand loyalty, and the business\u0026#39;s bottom line.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Integrated Knowledge Management team, part of Airbnb’s Community Support Engineering, is foundational to creating the best customer service experience for our community of hosts and guests. The Integrated Knowledge Management team is responsible for building robust and scalable platforms that enable Airbnb’s content and knowledge to be leveraged across internal and external users, and to serve as the authoritative knowledge source for AI-powered applications and support surfaces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AI Engineer on the Integrated Knowledge Management team, you will help build out our next-generation Retrieval-Augmented Generation (RAG) platform and AI-powered support surfaces such as the Help Center. You will be deeply involved in building highly available and scalable services in close collaboration with engineering, ML/AI, product, content, data science and operations teams to meet the ever-evolving needs of Airbnb’s Community Support Engineering group. Many problems exist in this domain including expanding our RAG systems to support new knowledge and solution sources, building the capabilities required for Airbnb’s expanding suite of AI-powered contextual in-product support applications, and implementing ways to improve velocity around experimentation and evaluation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global cross-functional working groups (frontend/backend/ML engineers, design, product and operational teams) to design and build end-to-end AI powered product solutions to improve Airbnb’s customer service experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tooling to analyze data, build hypotheses, experiment, learn and iterate to improve the Integrated Knowledge Management services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate and participate in efforts to advance Airbnb’s engineering processes, technical foundations, and AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of industry experience directly contributing to the design, implementation, evaluation, and operation of AI-powered applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering AI-powered backend solutions in a collaborative environment, from ideation and planning to implementation and launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with architectural patterns of large-scale systems, including well-designed APIs, high-volume data pipelines, and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or PhD in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate \u0026lt;strong\u0026gt;proficiently in English\u0026lt;/strong\u0026gt; in a professional setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt; Recent industry experience building Retrieval-Augmented Generation (RAG) systems, search, retrieval and ranking systems to power end-to-end AI-powered products, or Agentic Systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":1611,"name":"Beijing, China","location":"Beijing, China","child_ids":[],"parent_id":64270}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8067991?gh_jid=8067991","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495866,"location":{"name":"New York, United States, Los Angeles, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8067991,"updated_at":"2026-07-15T15:55:11-04:00","requisition_id":"ONE","title":"AMER Gathering Programs Manager","company_name":"Airbnb","first_published":"2026-07-15T15:55:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Gathering Programs Manager is responsible for end-to-end delivery and adaptation of regional Gathering \u0026amp;amp; Culture programs, ensuring they support business priorities and drive meaningful connection across markets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role translates global strategy into regional execution—owning programs and driving consistency and impact across locations. The individual is a strong program manager who can handle complexity, operate with autonomy, and influence stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Program Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own delivery of Host Check-In (2-day program) across EMEA, APAC, and/or AMER, ensuring consistency, quality, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead New Hire Connection programs in-region, adapting central strategy to market needs and ensuring high-quality delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own New Hire Connection for Global Ops (Dublin, Montreal and India), coordinating cross-functional stakeholders and ensuring alignment with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive execution of Tech moments (Hackathons, Tech Days, AI Excellence Days) for key tech audiences (Seattle, NYC, Bengaluru, Beijing), ensuring relevance and strong participant experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Regional Adaptation \u0026amp;amp; Program Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Adapt global Gathering \u0026amp;amp; Culture strategy to local market context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage end-to-end delivery of programs across multiple markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistency of experience while allowing for cultural nuance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tier 1 Event Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as primary owner for Tier 1 events in-region:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead co-design with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive pre-production and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure events are tailored to local team needs and business priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify risks and ensure high-quality delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support planning and delivery of large and strategic offsites, managing key workstreams and ensuring alignment with objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Regional Partnership \u0026amp;amp; Strategy Input\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Talent, OD\u0026amp;amp;D, Communications, and business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leaders to identify and design local gathering strategies and connection touchpoints that support priority markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute insights from the region to improve global programs (Releases, Year End Celebration..).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Engagement \u0026amp;amp; Visits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with global and local stakeholders to design and deliver E-team/VP visits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure experiences are intentional, locally relevant, and aligned with business goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Budget \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage budgets for assigned programs and events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track performance metrics and program outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve efficiency, impact, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–9+ years in program management, events, or employee experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong program ownership and execution skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across markets\u0026amp;nbsp; and managing complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid stakeholder management and influencing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with autonomy and adapt to ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in New York City or Los Angeles to be able to conduct their work\u0026amp;nbsp;with flexibility for occasional evenings or weekends in support of events and gatherings. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$154,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[73680,73681,378,251],"parent_id":60666}],"offices":[{"id":1316,"name":"Los Angeles, United States","location":"Los Angeles, CA, United States","child_ids":[],"parent_id":63868},{"id":85791,"name":"New York, United States","location":"New York, New York, United States","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8074833?gh_jid=8074833","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498574,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8074833,"updated_at":"2026-07-21T13:04:29-04:00","requisition_id":"ONE","title":"Associate Counsel, Innovation and Thought Leadership","company_name":"Airbnb","first_published":"2026-07-21T13:04:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is looking for an Associate Counsel to join our Commercial \u0026amp;amp; Technology Legal team, focusing on intellectual property transactions and open source. The ideal candidate is adaptable, collaborative, practical, and business-minded, with strong judgment and a clear commitment to Airbnb’s Core Values. In this role you’ll partner with teams across the company to support the infrastructure and products used by millions of people worldwide, helping Airbnb innovate and move quickly while safeguarding our IP, brand, and technology ecosystem. This is transactional and counseling work, not litigation or patent prosecution. We’re looking for someone with a genuine interest in Airbnb’s mission and a demonstrated commitment to ethics, integrity, diversity, and belonging.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the boundary of the digital and physical world, Airbnb is building trustworthy AI and technology that mediate real-stakes interactions between real people. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team brings together talented, collaborative, and self-motivated professionals across the globe who believe in Airbnb’s mission and in leading as a 21st-century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits where legal and technology meet: partnering with Airbnb’s technology and data science teams to guide how we build, share, and talk about our technology, while protecting the company’s IP. Your work will focus on three core areas: (i) strengthening open source governance and compliance for both what we use and what we release, including the evolving overlap between open source and AI; (ii) helping Airbnb’s technology teams share their work with the world while keeping risk and messaging in check; and (iii) negotiating university research and data agreements, including IP and publication rights. In the second core area, you’ll partner with authors from concept through publication, review external content, advise on what can go public versus stay internal, and weigh in on moonlighting and side-project requests. You’ll also advise on IP licensing and transactions more broadly, helping our teams innovate responsibly and tell Airbnb’s technology story with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide pragmatic guidance on open source licensing, compliance, and contribution practices (inbound use and outbound releases), including where open source meets AI, such as model and dataset licenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Engineering, Security, Infrastructure, Brand, and other teams to improve open source policies and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on open source governance topics such as:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Usage \u0026amp;amp; Contributing:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;internal use of third-party open source, “copyleft” risks, contributing to external projects, and CLA review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning \u0026amp;amp; Releasing: when and how Airbnb code may be open sourced, quality and maintenance expectations, community and code-of-conduct considerations, and project sunsetting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Review external facing material (e.g., academic papers and articles, conference talks and decks, developer and community programs, technology-related blog and social posts) before publication, flagging IP, confidentiality and trade secrets, claims substantiation, third-party rights and permissions, and open source-adjacent messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate research and data agreements with public and private universities, covering sponsored research, publication rights, IP ownership, and commercial-use rights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and review IP and licensing terms in intercompany and other commercial agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise senior leaders on what IP to release publicly and what to keep internal, review employee outside-work requests for IP and conflict concerns, and assess IP-contamination risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the playbooks, templates, and training that help other lawyers and business partners handle common IP and open source questions on their own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide practical legal advice on a wide range of IP matters for data science, engineering, and business teams, including licensing issues tied to product development, tooling, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing, Comms, and colleagues in Legal, and liaise with international colleagues, to keep guidance consistent across brand, marketing, and technology narratives and across regions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least three years as an attorney at a law firm, in government, or in-house, including meaningful work in technology transactions and advising technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of copyright, trademark, and patent fundamentals and how they apply in technology and product contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience drafting and negotiating IP and licensing provisions across a variety of agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grounding in open source licensing and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI licensing, particularly where it intersects with open source.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and risk-framing skills, with practical cost/benefit judgment in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication, including translating complex legal issues for non-lawyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to manage multiple matters, prioritize, and drive them to resolution with high ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment on what to handle independently and when to escalate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good sense of humor, disdain for drama, and desire to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for travel and deep appreciation for the Airbnb community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed attorney in good standing of the bar of at least one U.S. state or territory.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Qualifications (Preferred)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct experience advising engineering, data science, infrastructure, or developer platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with common open source licenses (e.g., MIT, Apache 2.0, GPL/LGPL, AGPL) and typical compliance workflows (e.g., dependency review, notices, attribution, policy-based approvals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience negotiating sponsored research agreements and contracting with universities, public or private.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to marketing and advertising law in external messaging, such as FTC basics, endorsements and testimonials, substantiation, and comparative claims.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeper experience with AI/ML IP issues, such as training-data rights, model and dataset licensing, and output ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enough technical fluency to sit with engineers, whether from a technical degree, coding experience, or hands-on work with ML or developer tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using/building legal self-service tools and agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$185,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7789554?gh_jid=7789554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407102,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7789554,"updated_at":"2026-04-13T04:49:05-04:00","requisition_id":"ONE","title":"Associate Legal Counsel, Japan","company_name":"Airbnb","first_published":"2026-04-13T04:49:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are in search of an Associate Legal Counsel for Japan. This role reports to the Associate General Counsel - Northeast Asia and serves as a legal partner to many other teams outside Legal. Collaboration will be a key attribute, as this role will work very closely with the other members of the legal team, both regionally and globally. This role needs to be based in \u0026lt;strong\u0026gt;Tokyo, Japan\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as an effective and trusted partner to the fast-paced and high-performing Airbnb team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver clear, effective and practical legal advice to the various business functions. These include business development, public policy, marketing and communications.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Legal advice includes regulatory matters, consumer protection, competition, marketing, employment, privacy, dispute resolution, and law enforcement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be adept in making sensible legal risk assessments which consider practical solutions to mitigate legal risk whilst keeping business priorities at the forefront.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualification in Japan (as bengoshi) is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level command of Japanese (written and spoken) is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business-level English (written and spoken) is essential. High scores in standardized tests (TOEIC/TOEFL) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-5 years post-qualification experience - In-house (including secondment from a law firm) in an MNC and/or start-up is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently delivers creative, thoughtful and business-oriented results that appropriately balance growth and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-forward mindset with a proactive willingness to leverage AI tools to optimize legal productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player, highly collaborative with excellent communication and listening skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive owner who takes initiative while navigating competing priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, caring and humble.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional international travel (typically once a year for a few days) may be required, with full consideration for individual circumstances and family commitments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7999656?gh_jid=7999656","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468961,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7999656,"updated_at":"2026-06-11T01:48:09-04:00","requisition_id":"ONE","title":"Business Operations and Growth Lead","company_name":"Airbnb","first_published":"2026-06-11T01:48:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Business Operations and Growth Lead to join our Australia and New Zealand team (ANZ).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Country Manager, ANZ.\u0026amp;nbsp;This role is based in Sydney and will require in-person office attendance, with flexibility on the days and frequency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Align all functions\u0026amp;nbsp; to achieve Australia and New Zealand’s business objectives in partnership with the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams to ensure key initiatives are on track in the country.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use all available data sources and tools, internal and external, to analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the day-to-day business analysis.\u0026amp;nbsp; Anticipate changes before they happen and align adjustments to\u0026amp;nbsp; maximize growth and minimize risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the country Manager in owning the performance narrative for key metrics and deliver the story to senior leaders in a concise and clear manner in weekly, monthly, and quarterly business reviews\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 10+ years of work experience, preferably with combined exposure to business growth, business analytics, and project management in a dynamic entrepreneurial environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven bias to action and ability to own a project from conception through to post-mortem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a world of uncertainty and ambiguity - to create clarity from abstraction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A familiarity with AI tools would be considered an asset.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of being able to storytell, influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impeccable organizational skills, attention to detail and ability to document processes \u0026amp;amp; decisions made.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and scaling initiatives across globally dispersed teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with multiple departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on approach, getting things done fast.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73697,"name":"Strategy \u0026 Planning","child_ids":[73684,73685],"parent_id":60666}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7834481?gh_jid=7834481","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417562,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7834481,"updated_at":"2026-07-23T12:56:52-04:00","requisition_id":"MULTI","title":"Business Operations and Growth Lead","company_name":"Airbnb","first_published":"2026-04-21T19:15:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Director, Programs and Business Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Align all functions\u0026amp;nbsp; to achieve Americas’s regional business objectives in partnership with the Director, Regional Business Operations and Growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field \u0026amp;amp; online operations, marketing, product, legal) to ensure key initiatives are on track.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use all available data sources and tools, internal and external, to analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the Regional Director and Regional BizOps Director in owning the performance narrative for key metrics and deliver the story to senior leaders in a concise and clear manner in weekly, monthly, and quarterly business reviews\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, business analytics, and project management in a dynamic entrepreneurial environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven bias to action and ability to own a project from conception through to post-mortem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a world of uncertainty and ambiguity - to create clarity from chaos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A familiarity with AI, AI data analysis and AI tools would be considered an asset.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of being able to storytell, influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impeccable organizational skills, attention to detail and ability to document processes \u0026amp;amp; decisions made.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and scaling initiatives across globally dispersed teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with multiple departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on approach, getting things done fast.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$203,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7839229?gh_jid=7839229","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3418554,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7839229,"updated_at":"2026-04-24T17:11:08-04:00","requisition_id":"MULTI","title":"Community Support Forecasting and Demand Planning Analyst","company_name":"Airbnb","first_published":"2026-04-24T17:11:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking \u0026amp;amp; Listing issues, Safety \u0026amp;amp; Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a seasoned Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demand Forecasting \u0026amp;amp; Statistical Modeling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Advanced Analytics\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Decision Support \u0026amp;amp; Stakeholder Communication\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and participate in demand/capacity planning discussions in cross-functional forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in probability, statistics, and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7732569?gh_jid=7732569","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393194,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7732569,"updated_at":"2026-05-21T12:02:33-04:00","requisition_id":"CW","title":"(Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement","company_name":"Airbnb","first_published":"2026-03-18T13:37:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;MarTech Data Science Measurement empowers Airbnb to optimize marketing ROI by generating data-driven recommendations. We lead the way in defining and advancing best practices for measuring and optimizing marketing impact. We collaborate with Marketing, Finance, and Engineering to provide actionable recommendations and tools based on effective, timely, and granular measurements. Our team’s tenets are:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actionable: Deliver insights that drive confident business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impactful: Prioritize projects based on their expected value to Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balanced: Adapt methods to business questions and data realities, acknowledging limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigorous: Maintain methodological integrity and quantify the sensitivity of findings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovative: Invest in advancing measurement science and developing new methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influential: Share learnings across Airbnb and the broader data science community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced \u0026lt;strong\u0026gt;(Contract) Sr. Data Scientist \u0026lt;/strong\u0026gt;for a \u0026lt;strong\u0026gt;24 month contract\u0026lt;/strong\u0026gt; with deep expertise in marketing measurement, with a particular focus on Marketing Mix Modeling (MMM) and geo-based causal inference. The ideal candidate brings strong statistical intuition and hands-on modeling experience to quantify the incremental impact of Airbnb\u0026#39;s marketing investments across channels and geographies. They are fluent in Python, comfortable working with Bayesian frameworks, and can translate complex measurement findings into clear, actionable recommendations for senior stakeholders.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Marketing Mix Modeling: Design, build, and maintain MMM models that estimate incremental channel contributions, including prior elicitation, adstock/saturation modeling, validation, and sensitivity analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Geo-Based Measurement: Develop and analyze geo-experiments (synthetic control, difference-in-differences) to measure marketing incrementality and validate MMM outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurement Infrastructure: Build and maintain data pipelines and automated measurement systems ensuring reproducibility and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Accelerated Prototyping: Use AI agent workflows to rapidly develop v0 prototypes and spec-driven model implementations — compressing weeks of iteration into days.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Productionalization: Refine research prototypes into production-grade systems with proper unit testing, data validation, and code review standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Insight Communication: Translate complex measurement findings into clear narratives and confident budget recommendations for Marketing and Finance stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in a quantitative analysis role with a Master’s degree in a quantitative field (computer science, statistics etc.), or 2+ years of experience with a Ph.D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience building and validating Marketing Mix Models in a production setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of causal inference methods, including geo-experimentation and observational approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python and R for statistical modeling, and SQL for data manipulation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex concepts clearly to stakeholders at varying technical levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of solving business problems through data science methods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for marketing and consumer science, with a desire to stay informed about the latest advances in the field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Bayesian modeling and its applications in marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of AI coding agents for accelerating prototyping, spec-driven development, and multi-agent workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in developing end-to-end models for data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual hourly rate is dependent upon many factors, such as: education, experience, and skills. The hourly rate is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$140\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$150 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8008818?gh_jid=8008818","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3472455,"location":{"name":"San Francisco"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8008818,"updated_at":"2026-07-27T20:24:30-04:00","requisition_id":"MULTI","title":"Creative Producer","company_name":"Airbnb","first_published":"2026-06-17T17:48:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Team You Will Join\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CEO Comms team is responsible for shaping the programs, experiences, and communications that define the company\u0026#39;s identity, inside and out. From press events to executive dinners to the objects people hold in their hands, we design experiences and moments that make Airbnb, Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Creative Producer who is equally at home writing a creative brief and building a production timeline. You\u0026#39;ll support major initiatives the team leads and own projects end-to-end — from concept through run of show — across a portfolio of high-visibility events, physical goods, and communications for Airbnb\u0026#39;s employees and senior leadership. You can concept a themed experience in the morning and finalize a vendor SOW in the afternoon — and you hold a high bar for quality across both.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own production for events, physical goods, and digital assets: timelines, budgets, vendor contracts, SOWs, and purchase orders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and develop creative briefs and concepts for company cultural programs — from the initial idea through final execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce experiential programming — events, special guests, activations — for internal and external audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create communications assets: promotional materials, pre-show content, post-event recaps, and engagement campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage Run of Show documents; coordinate event staffing, AV teams, and production partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with teams across the company to bring projects to life\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a high bar to everything — the big moments and the small details\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in a hybrid creative/producer role — at an agency, production company, or in-house at a leading brand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that shows both creative work (briefs, concepts, experiences) and production execution (events, broadcasts, campaigns, physical goods)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of managing complex, multi-stakeholder projects from start to finish, on time and on budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with live or hybrid broadcast events (all-hands, town halls, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid budget and vendor management skills, including contracts and SOWs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A good creative eye — you can write a brief, push an idea, and make the work better\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills; comfortable working with and around senior executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steady under pressure; able to juggle multiple things and shift quickly when needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You care about culture and believe that how a company feels on the inside matters\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the San Francisco office 40 hours a week, or as required by the business needs for the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;OUR COMMITMENT TO INCLUSION \u0026amp;amp; BELONGING\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you\u0026#39;re applying for, and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$185,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":73696}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8050665?gh_jid=8050665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3489236,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8050665,"updated_at":"2026-07-27T04:27:22-04:00","requisition_id":"MULTI","title":"Customer Support Specialist","company_name":"Airbnb","first_published":"2026-07-09T06:18:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About Airbnb\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a member of the Airbnb Customer Support team, you’ll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for -\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Accessible support that’s easy to find\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faster resolution, preferably first time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A team that’s there for them in times of urgent need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support that’s built around them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide courteous and efficient service to the worldwide Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a first point of contact to handle and resolve customer complaints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and escalate issues appropriately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compose thoughtful and accurate messages or customize prepared responses to customer emails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize available resources to research and troubleshoot problems effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate from the existing knowledge resources to provide resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mediate situations between users with empathy and fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and control numerous concurrent tasks in tandem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ambassadors embodying knowledge, empathy, and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively strive to meet targets and goals independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Job Family : Operations (Resolutions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inbound and outbound calling process, messages and email support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolving customer queries in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;24x7 shifts with rotational week offs, primarily supporting North America time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate competing priorities in all kinds of environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Job location: Gurgaon\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate with minimum 2 years of international voice process experience in a contact center/BPO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage sensitive customer information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of functional key performance metrics related to customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Other requirements:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent English reading, comprehension, and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent active listening skills with the ability to understand verbal nuances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to pass multiple language assessments in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Furniture \u0026amp;amp; equipment:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Approved locations:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from designated home office setups in Delhi/Gurgaon only\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹500,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹590,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8031901?gh_jid=8031901","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3481725,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8031901,"updated_at":"2026-07-15T12:12:21-04:00","requisition_id":"ONE","title":"Data Scientist - Algorithms, Community Support","company_name":"Airbnb","first_published":"2026-06-28T13:01:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Data Scientist working on Algorithms in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to enable personalized, fair and exceptional experience for guests \u0026amp;amp; hosts using advanced LLM/ML modeling for Community Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a talented Data Scientist with LLM/ML expertise to join the Community Support Data Science team. In this role, you\u0026#39;ll partner closely with the tech lead to tackle significant components of high-impact projects with a direct opportunity to shape and influence our AI-powered products, differentiated service experiences, and operational optimization strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines deep technical fluency in LLM/ML with a bias toward action and impact, comfort with ambiguity, and a passion for building scalable, scientific solutions. You’ll work on high-impact projects like:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale the high-quality synthetic datasets curation across various CS domains for training and evaluating LLM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build LLM/ML models to understand customer issues based on diverse datasets and identify failure modes and opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build personalization models to offer differentiated experiences and maximize business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discover Opportunities:\u0026lt;/strong\u0026gt; Identify high-impact business opportunities through data exploration and model prototyping, and translate business problems into scientific formulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Uncover Insights:\u0026lt;/strong\u0026gt; Analyze structured and unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and Ship:\u0026lt;/strong\u0026gt; Build and deploy production LLM/ML models that directly contribute to the launch of data-driven products, leveraging AI tools to enhance efficiency and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally: \u0026lt;/strong\u0026gt;Build strong relationships with cross-functional partners across Product, Design, Engineering, Operations, and Analytics to drive collaboration and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence Decisions:\u0026lt;/strong\u0026gt; Communicate learnings to leaders and stakeholders in a clear, compelling manner that drives informed, data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empowerment:\u0026lt;/strong\u0026gt; Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of relevant industry experience (e.g. data/ML scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;State-of-the-art knowledge of AI/ML models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fluency in Python/R and SQL,\u0026amp;nbsp; observation causal inference skill is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate clearly and effectively to audiences of varying technical levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complex findings and results into compelling narratives that drive impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management, communication, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A product-oriented mindset, with the ability to apply conceptual and innovative thinking to develop and implement solutions that consider the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$151,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$175,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8031907?gh_jid=8031907","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3481728,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8031907,"updated_at":"2026-07-15T12:12:33-04:00","requisition_id":"ONE","title":"Data Scientist - Inference, Community Support","company_name":"Airbnb","first_published":"2026-06-28T13:01:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Data Scientist working on Causal Inference in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to enable personalized, fair and exceptional experience for guests \u0026amp;amp; hosts using advanced causal inference analysis for Community Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a motivated and talented Data Scientist with strong causal inference expertise to join the Community Support Data Science team. You\u0026#39;ll partner closely with the area\u0026#39;s tech lead on high-impact projects spanning AI-powered products, differentiated service, and operations optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings sharp applied inference intuition, a bias toward impact, and the ability to cut through ambiguity to drive clarity in complex problem spaces. You’ll work on high-impact projects like:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design rigorous experiments \u0026amp;amp; quasi-experiments to measure the causal impact of CS product launches and drive data-informed launch decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build causal ML models to optimize Make Goods budget allocation and maximize business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct causal inference analyses to quantify the long-term effects of product changes and uncover heterogeneous treatment effects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver strategic insights on quality-cost tradeoffs, empowering leadership to deliver the best possible support experience to our community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inference \u0026amp;amp; Measurement:\u0026lt;/strong\u0026gt; Design and implement causal inference frameworks and statistical models to measure the impact of interventions, evaluate system performance and uncover opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modeling:\u0026lt;/strong\u0026gt; Build, evaluate and iterate on causal ML models that power high-stakes decisions, applying best practices across the full model lifecycle from feature engineering to production deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimization:\u0026lt;/strong\u0026gt; Develop frameworks to analyze tradeoffs between competing objectives (accuracy, coverage, user experience and operational cost), and propose strategies to improve overall effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally: \u0026lt;/strong\u0026gt;Build strong relationships with cross-functional partners across Product, Design, Engineering, Operations, and Analytics to drive collaboration and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence Decisions:\u0026lt;/strong\u0026gt; Communicate learnings to leaders and stakeholders in a clear, compelling manner that drives informed, data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empowerment:\u0026lt;/strong\u0026gt; Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of industry experience in a quantitative analysis role with a Master\u0026#39;s degree in a quantitative field (statistics, economics, computer science, etc.), or PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of causal inference and experimental design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Bayesian modeling and statistical inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and deploying statistical or ML models in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in statistical programming (Python/R) and database usage (SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate clearly and effectively to audiences of varying technical levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complex findings into compelling narratives that drive impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management, communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$151,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$175,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8074765?gh_jid=8074765","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498553,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8074765,"updated_at":"2026-07-21T12:57:59-04:00","requisition_id":"ONE","title":"Engineering Manager, Cloud \u0026 Data Security","company_name":"Airbnb","first_published":"2026-07-21T12:57:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s Security Engineering organization protects a global community of millions of Hosts and guests. The Cloud \u0026amp;amp; Data Security team is responsible for the security of the infrastructure and data platforms that Airbnb runs on - spanning cloud environments, data infrastructure, identity and access, and the paved roads that engineering teams build on every day. We partner closely with other Information Security teams, Cloud Infrastructure, Data Platform, and Enterprise teams to make secure the easiest path for engineers to take.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager for Cloud \u0026amp;amp; Data Security, you will lead a team of security engineers responsible for securing Airbnb\u0026#39;s cloud infrastructure, data platforms, and the controls that govern how sensitive data is accessed and moved. You will set the team\u0026#39;s technical direction, coach engineers through complex architectural work, and partner across the company to raise the bar on how Airbnb builds and operates its infrastructure. You will own the team\u0026#39;s roadmap, its people, and its outcomes, building a durable, high-trust function that shifts security left through paved roads, automation, and deep partnership with the teams you protect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and grow a team of security engineers focused on cloud infrastructure security, data security, and identity and access controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and drive the team\u0026#39;s roadmap in alignment with organizational security priorities, balancing embedded partnership with high-leverage automation and paved-road investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Infrastructure, Data Platform, and Application Security teams to embed security into how Airbnb builds, deploys, and operates its systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide the team through complex architectural decisions across cloud (AWS, GCP), Kubernetes, data infrastructure, and identity systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach engineers through career growth, technical development, and difficult moments - building a team where people stay, grow, and do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical direction, risk posture, and progress clearly to senior leadership and cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously raise the bar on the team\u0026#39;s technical craft, operational excellence, and ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of Engineering Experience, with at least 5+ years in Security Engineering or a related Infrastructure discipline, and 3+ years of People Management experience leading a team of Security Engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading security engineering teams working on cloud infrastructure, data security, or platform security at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of modern cloud security practices across AWS (or comparable), including IAM, network security, secrets management, and workload identity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical judgment across infrastructure security domains: Kubernetes, container security, infrastructure-as-code, and cloud-native detection and prevention controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with securing data platforms and pipelines, including access controls, encryption, and data governance patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of coaching and growing security engineers, including through performance management, career development, and difficult feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong partnership skills: ability to work alongside infrastructure and platform teams as an embedded security partner rather than an external gatekeeper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, including translating complex technical decisions for executive audiences and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise security experience (identity, endpoint, corporate infrastructure) is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7760914?gh_jid=7760914","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400214,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7760914,"updated_at":"2026-07-24T02:38:03-04:00","requisition_id":"ONE","title":"Engineering Manager, Community Support Engineering","company_name":"Airbnb","first_published":"2026-03-29T21:47:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Engineering (CSE) China Foundations team works together with our US partners to co-own the Community Support foundations systems, collectively empowering every step of the customer support journey. We\u0026#39;re building the next-generation case management platform that gives a 360-degree view of every customer interaction, helping ambassadors resolve guest and host issues faster. At the same time, we\u0026#39;re developing the centralized supervisor portal alongside agent quality systems that turn performance insights into actionable coaching signals. Our routing platform connects Airbnb customers to the right ambassador, through the right channel, at the right time. The team also provides AI-powered solutions to support TechOps around system inconsistencies and incidents to ensure high availability and reliability of critical CS flows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and grow a high-performing engineering team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear priorities and strategic direction in collaboration with cross functional partners..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, cross-functional projects that align with business goals and deliver measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager on the team in China, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and influence cross-functional partners to design and deliver high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead conversations that align technical efforts with business outcomes and product priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of technical quality and engineering excellence from design, through code review, to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;reality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant software development industry experience in a fast paced tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience:\u0026amp;nbsp;2+ years managing engineering teams that deliver large impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in building large-scale backend systems and experience in user facing features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and design instinct, previous proven experience building delightfully designed experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and shipping large initiatives with high business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skill and ability to influence decisions from a wide variety of stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience fostering an inclusive and engaging team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to identify, retain, grow and acquire critical talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commitment to fostering diversity, equity, and inclusion within teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in communication in English and Mandarin.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is working remotely within China Mainland. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7927488?gh_jid=7927488","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3445307,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7927488,"updated_at":"2026-05-14T19:38:02-04:00","requisition_id":"ONE","title":"Engineering Manager, Marketing Technology - Segmentation Platform \u0026 Insights Platform","company_name":"Airbnb","first_published":"2026-05-14T19:37:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Marketing Technology team’s vision is to drive long term sustainable growth for the Airbnb community. Our mission is to build a best-in-class agentic system, and capabilities to support the growth of all Airbnb products, current and future. We achieve this by delivering highly personalized and relevant content and product experiences to the Airbnb community, both on and off of the Airbnb platform. The north star is full autonomy - where AI identifies opportunities, creates campaigns, personalizes experiences, and optimizes outcomes with minimal human-on-the-loop intervention. We are progressing along a deliberate maturity curve: \u0026lt;strong\u0026gt;AI\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;assisted → agentic → autonomous,\u0026lt;/strong\u0026gt; with human-in-the-loop controls at every stage to ensure brand safety, quality, and compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The platform deeply integrates with the Airbnb product, understanding the customer journey and enabling differentiated customer engagement experiences to drive product growth.\u0026amp;nbsp; The platform also powers digital marketing channels including landing pages, email, push, SMS, and digital advertising, as well as the machine learning/AI and data platforms that feed into the management and optimization of these channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll lead two closely partnered teams: the Segmentation Platform, which owns the audience infrastructure used across every marketing surface at Airbnb, and the Insights Platform, which provides the observability and analytics layer that marketing teams rely on to understand campaign performance and drive decisions. Both teams work hand-in-hand with a shared Product Manager and collaborate deeply with Communications, Orchestration, Delivery, and Growth Data Platform teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager for Segmentation and Insights Platform, you will be the primary technical leader spanning two high-impact platform teams. You\u0026#39;ll set the technical direction, own the roadmap execution, and build the kind of team culture where engineers grow and do the best work of their careers — including through deep, genuine adoption of AI-native engineering practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Segmentation Platform is in the middle of a major evolution — building a near real-time customer segmentation architecture, on-the-fly targeting, new entity types, and deeper data infrastructure integrations. The Insights Platform is extending into AI/ML-driven anomaly detection and trend analysis. Critically, both platforms are beginning to incorporate autonomous agent pipelines that handle complex, multi-step workflows at scale — and you will be the leader who ensures these systems are built with the rigor, reliability, and operational maturity that production-grade agentic systems demand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your leadership will directly determine how well these platforms scale to meet Airbnb\u0026#39;s ambitions, how confidently partner teams can depend on them, and how effectively this team leads Airbnb\u0026#39;s broader shift toward AI-native engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead weekly planning, roadmap reviews, and cross-team syncs for Segmentation and Insights Platform, keeping delivery on track and stakeholders well-informed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run 1:1s with engineers, with intentional focus on career growth, technical skill development, and early identification of blockers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary engineering DRI for cross-team dependencies — fielding requests from teams across Airbnb tech. and making clear, reasoned prioritization calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Product Manager to sequence the roadmap\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical strategy for the Insights Intelligence Engine — Airbnb\u0026#39;s emerging AI/ML anomaly and trend detection system — working across ML, Data Engineering, and Analytics Engineering disciplines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the design, delivery, and operational health of production agentic systems: autonomous pipelines, LLM-orchestrated workflows, and multi-agent architectures running at Airbnb scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion AI-native development practices across both teams — from AI-assisted coding and review workflows to the use of agents in CI/CD, on-call response, and data quality monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the health and operational maturity of both teams: on-call programs, incident retrospectives, SLO definitions, and runbook quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent both platforms in org-wide planning cycles and contribute to the broader Marketing Technology engineering strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software engineering experience, with 4+ years in an engineering management role leading platform or infrastructure teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing engineers across a range of seniority levels, including early-career engineers, with a track record of meaningful career growth outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical foundation in distributed data systems, backend infrastructure, or marketing/ad technology platforms — able to engage credibly in architecture and design conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning cross-team platform relationships: managing inbound dependency requests, negotiating priorities, and communicating commitments with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering complex, multi-quarter technical roadmaps in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in data-driven engineering practices: data pipelines, analytics infrastructure, observability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with audience segmentation, targeting systems, or marketing data infrastructure at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML/AI-powered analytics systems or experience managing engineers working on applied ML workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on familiarity with agent frameworks and orchestration tooling (e.g., LangGraph, CrewAI, Autogen, or similar) and practical knowledge of where these systems break down in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing teams that own on-call rotations and production services with external SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort navigating the intersection of engineering, data science, and analytics engineering disciplines within a single team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience actively integrating AI-assisted development practices into team workflows and advocating for their adoption\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is eligible for remote work within the United States. Employees may optionally use any of our US office locations. We expect team members to be available during core collaboration hours in their time zone and to participate in occasional onsite gatherings as the team and org schedule them, typically 2–4 times per year.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8044558?gh_jid=8044558","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486675,"location":{"name":"USA - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8044558,"updated_at":"2026-07-07T17:28:47-04:00","requisition_id":"ONE","title":"Engineering Manager, Payments","company_name":"Airbnb","first_published":"2026-07-07T17:28:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where anyone can belong anywhere. Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our global community of guests and hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments is a core part of Airbnb’s business and guest/Host experience, operating across global markets, currencies, payment methods, regulatory environments, and partner integrations. We build and operate Airbnb’s in-house payments platform to support global scale, reliability, compliance, and product flexibility. The team works closely with Product, Design, Data Science, Finance, Legal, Compliance, Operations, and external payment partners to deliver trusted payment experiences for our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager on Payments, you will lead one or more engineering teams responsible for building and operating critical payments systems. You will set clear team priorities, create an environment where engineers and technical leads can do their best work, and partner cross-functionally to deliver high-quality outcomes for Airbnb\u0026#39;s guests, Hosts, and business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be expected to navigate complex and ambiguous problems, balance near-term execution with long-term platform health, and help define a roadmap that supports scale, reliability, regulatory needs, and product innovation. You will partner closely with technical leads to make sound engineering decisions, reduce systemic technical debt, and uphold operational excellence for systems that move money at global scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong people leadership, technical judgment, stakeholder management, and the ability to create clarity across complex business and technical tradeoffs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager on the Payments, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and influence cross-functional partners to design and deliver high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead conversations that align technical efforts with business outcomes and product priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of technical quality and engineering excellence from design, through code review, to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;[M1 - Engineering Manager]\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years of hands-on experience managing an engineering team and 9+ years of relevant software development industry experience in a fast paced tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in building large-scale backend systems and experience in user facing features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and design instinct, previous proven experience building delightfully designed experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and shipping large initiatives with high business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skill and ability to influence decisions from a wide variety of stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience fostering an inclusive and engaging team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to identify, retain, grow and acquire critical talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commitment to fostering diversity, equity, and inclusion within teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8066835?gh_jid=8066835","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495425,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8066835,"updated_at":"2026-07-16T03:49:42-04:00","requisition_id":"ONE","title":"Enterprise Accounts Associate","company_name":"Airbnb","first_published":"2026-07-16T03:49:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Accounts Associate, your core responsibilities will involve supporting the Enterprise Account Management team, overseeing assigned projects, and supporting the onboarding and day to day operations of an evolving portfolio of hotel groups located across the globe . You will also support strategic initiatives that drive hotel group partner success .. These initiatives will entail project management involving extensive collaboration with hotel group headquarter and regional stakeholders as well as cross-functional internal teams.\u0026amp;nbsp; Projects will include designing and executing onboarding and rollout of hotel groups, portfolio level supply optimization, and platform education\u0026amp;nbsp; Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between client facing commercial conversations and operational\u0026amp;nbsp; project work while upholding a strong level of partner\u0026amp;nbsp; service will make an impact!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take actions with hotel groups and internal teams as needed to drive assigned projects forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain well organized and detailed tracking mechanisms relating to assigned projects\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Call, email, and Zoom with stakeholders to accomplish assigned project needs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with hotel group stakeholders within assigned portfolio\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support scaled strategies to effectively manage \u0026amp;amp; optimize hotel partners in assigned portfolio\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate partners on how HotelTonight and Airbnb platforms function\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work will involve cross functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in client facing, cross functional regional or global commercial teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in both English and the local language is required for the specific location/country.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter who is resourceful with a get it done attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills relating to project work with a large volume of inputs and moving parts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of being able to effectively work at scale with partners to achieve short and long term objectives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management,\u0026amp;nbsp; communication and presentation skills and ability to communicate effectively with various levels of roles within an organization in person or via phone, email, and zoom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player, willing to contribute what is needed for the success of the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£60,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£70,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8066843?gh_jid=8066843","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495425,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8066843,"updated_at":"2026-07-16T03:49:43-04:00","requisition_id":"ONE","title":"Enterprise Accounts Associate","company_name":"Airbnb","first_published":"2026-07-16T03:49:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Accounts Associate, your core responsibilities will involve supporting the Enterprise Account Management team, overseeing assigned projects, and supporting the onboarding and day to day operations of an evolving portfolio of hotel groups located across the globe . You will also support strategic initiatives that drive hotel group partner success .. These initiatives will entail project management involving extensive collaboration with hotel group headquarter and regional stakeholders as well as cross-functional internal teams.\u0026amp;nbsp; Projects will include designing and executing onboarding and rollout of hotel groups, portfolio level supply optimization, and platform education\u0026amp;nbsp; Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between client facing commercial conversations and operational\u0026amp;nbsp; project work while upholding a strong level of partner\u0026amp;nbsp; service will make an impact!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take actions with hotel groups and internal teams as needed to drive assigned projects forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain well organized and detailed tracking mechanisms relating to assigned projects\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Call, email, and Zoom with stakeholders to accomplish assigned project needs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with hotel group stakeholders within assigned portfolio\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support scaled strategies to effectively manage \u0026amp;amp; optimize hotel partners in assigned portfolio\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate partners on how HotelTonight and Airbnb platforms function\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work will involve cross functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in client facing, cross functional regional or global commercial teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in both English and the local language is required for the specific location/country.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter who is resourceful with a get it done attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills relating to project work with a large volume of inputs and moving parts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of being able to effectively work at scale with partners to achieve short and long term objectives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management,\u0026amp;nbsp; communication and presentation skills and ability to communicate effectively with various levels of roles within an organization in person or via phone, email, and zoom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player, willing to contribute what is needed for the success of the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€71.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€84.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8066840?gh_jid=8066840","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495425,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8066840,"updated_at":"2026-07-16T03:49:43-04:00","requisition_id":"ONE","title":"Enterprise Accounts Associate","company_name":"Airbnb","first_published":"2026-07-16T03:49:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Accounts Associate, your core responsibilities will involve supporting the Enterprise Account Management team, overseeing assigned projects, and supporting the onboarding and day to day operations of an evolving portfolio of hotel groups located across the globe . You will also support strategic initiatives that drive hotel group partner success .. These initiatives will entail project management involving extensive collaboration with hotel group headquarter and regional stakeholders as well as cross-functional internal teams.\u0026amp;nbsp; Projects will include designing and executing onboarding and rollout of hotel groups, portfolio level supply optimization, and platform education\u0026amp;nbsp; Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between client facing commercial conversations and operational\u0026amp;nbsp; project work while upholding a strong level of partner\u0026amp;nbsp; service will make an impact!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take actions with hotel groups and internal teams as needed to drive assigned projects forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain well organized and detailed tracking mechanisms relating to assigned projects\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Call, email, and Zoom with stakeholders to accomplish assigned project needs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with hotel group stakeholders within assigned portfolio\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support scaled strategies to effectively manage \u0026amp;amp; optimize hotel partners in assigned portfolio\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate partners on how HotelTonight and Airbnb platforms function\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work will involve cross functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in client facing, cross functional regional or global commercial teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in both English and the local language is required for the specific location/country.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter who is resourceful with a get it done attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills relating to project work with a large volume of inputs and moving parts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of being able to effectively work at scale with partners to achieve short and long term objectives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management,\u0026amp;nbsp; communication and presentation skills and ability to communicate effectively with various levels of roles within an organization in person or via phone, email, and zoom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player, willing to contribute what is needed for the success of the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€61.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€72.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7956004?gh_jid=7956004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3454249,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7956004,"updated_at":"2026-06-01T06:57:07-04:00","requisition_id":"MULTI","title":"Executive Escalations Senior Associate","company_name":"Airbnb","first_published":"2026-05-25T22:54:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a part of Airbnb’s Escalations team, based in Gurugram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of Airbnb’s Escalations team, you will own the resolution of high-stakes issues raised directly to the CEO and Executive Team, delivering “unreasonable hospitality” by balancing urgency, empathy, and fairness. This high-visibility role demands extreme ownership—you’ll dive deep to uncover root causes, craft solutions that rebuild trust, and proactively mitigate brand risk. Your work will directly shape user perception of Airbnb, turning detractors into promoters while surfacing systemic insights to drive business-wide improvements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We seek a strategic problem-solver who thrives in ambiguity, operates with a founder’s mindset, and consistently delivers “wow” moments for users even in the most complex scenarios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Master High-Stakes Customer Resolutions:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead resolution of critical cases escalated to senior leadership, mirroring the precision of industries like luxury hospitality or premium aviation. Operate with urgency, delivering personalized solutions with unmatched attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct investigative deep dives: Analyze high-impact issues (e.g., safety concerns, high-value customer disputes) through data-driven problem-solving and cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Redefine Customer Expectations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create transformative customer experiences: Resolve not just immediate concerns but systemic issues, aligning with industries like luxury retail where service exceeds expectations at every touchpoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go beyond service recovery: Deliver tailored resolutions (e.g., surprise-and-delight gestures, executive-level handling) that build enduring customer loyalty.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deliver Empathy-Led Advocacy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Anticipate unspoken needs: Identify hidden pain points and proactively address them, following the example of empathetic industries like healthcare and high-end concierge services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn detractors into advocates: Use emotionally intelligent communication to rebuild trust and transform dissatisfied customers into brand champions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaborate and Influence Across Functions:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build bridges across teams:\u0026lt;/strong\u0026gt; Work with wider Community Support, Legal, PR, Trust \u0026amp;amp; Safety, and other stakeholders to align customer outcomes with organizational goals..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive strategic change:\u0026lt;/strong\u0026gt; Identify trends from customer escalations, translating them into actionable recommendations for leadership to improve policies, processes, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Develop Expertise and Mitigate Risks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Become a subject-matter expert\u0026lt;/strong\u0026gt;: Deeply understand brand policies, compliance requirements, and regulatory obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage ambiguity with authority:\u0026lt;/strong\u0026gt; Use sound judgment to handle complex, high-stakes cases with minimal supervision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Set the Gold Standard in Operations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate peers: Share expertise to upskill team members, refine playbooks, and scale operational excellence, inspired by continuous improvement practices in elite organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate processes: Design workflows that embed customer-first principles, reflecting the scalable excellence seen in leading tech and luxury brands.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Qualifications-\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Investigate with precision: \u0026lt;/strong\u0026gt;You approach problems like an auditor in finance or a specialist in healthcare, uncovering root causes others miss\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thrive in high-pressure environments:\u0026lt;/strong\u0026gt; You remain composed and decisive, even in scenarios requiring rapid escalation and executive-level visibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver beyond expectations: \u0026lt;/strong\u0026gt;You treat every case as an opportunity to innovate and provide high end customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communicate with confidence:\u0026lt;/strong\u0026gt; Your messaging is polished, persuasive, and tailored for stakeholders at all levels—from team members to C-suite executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think systemically: \u0026lt;/strong\u0026gt;You anticipate the ripple effects of decisions, leveraging foresight seen in industries like aviation safety or strategic consulting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years in customer success, risk management, or service delivery in high-stakes sectors (e.g., aviation, healthcare, finance, or luxury retail).\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Availability to work 40 hours a week, available to work weekends and/or different shifts/night or graveyard shifts, work from office.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Track record of excellence:\u0026lt;/strong\u0026gt; Consistently rated as a top performer in roles requiring quick decision-making and emotional intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Availability:\u0026lt;/strong\u0026gt; Flexible to work non-traditional hours, reflecting the round-the-clock commitment seen in premium service industries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Key Skills:\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Conflict resolution:\u0026lt;/strong\u0026gt; Expert at diffusing tense situations with empathy and authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time management:\u0026lt;/strong\u0026gt; Proven ability to juggle 10+ critical tasks with precision, prioritizing effectively under tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic decision-making:\u0026lt;/strong\u0026gt; Comfortable making high-stakes judgment calls (e.g., financial goodwill gestures, policy exceptions) that balance business and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational excellence:\u0026lt;/strong\u0026gt; Experience with customer-centric workflows and governance models from industries like financial services or aviation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,090,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,240,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8038315?gh_jid=8038315","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3484207,"location":{"name":"Montreal, Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8038315,"updated_at":"2026-07-01T10:34:32-04:00","requisition_id":"ONE","title":"Gestionnaire de bureau, Montréal","company_name":"Airbnb","first_published":"2026-07-01T10:34:32-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le ou la gestionnaire de bureau joue un rôle essentiel dans la création d\u0026#39;une expérience de bureau fluide et accueillante en coordonnant les opérations quotidiennes du bureau, en soutenant les leaders locaux et les employés, et en veillant à ce que le bureau soit prêt à favoriser un excellent travail, la connexion et des rassemblements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ce rôle travaille en étroite collaboration avec le directeur national ou la directrice nationale et plusieurs équipes afin de garantir que le bureau demeure un milieu de travail efficace, connecté et hautement fonctionnel. Ce rôle agit comme coordonnateur ou coordonnatrice clé auprès de nombreuses équipes, notamment : Opérations des espaces de travail, fournisseurs, Rassemblements, Sécurité, TI, Bureau du chef de la direction, Mission Control et Expérience employé. Le ou la gestionnaire de bureau veille à ce que le bureau soit constamment prêt à accueillir les employés, les leaders, les invités et les visiteurs, tout en soutenant les expériences qui donnent vie à la culture d\u0026#39;Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ce rôle allie une solide exécution opérationnelle, le sens de l\u0026#39;accueil, l\u0026#39;organisation et la coordination administrative afin de créer un environnement où les employés se sentent soutenus et connectés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ce rôle relève du directeur national ou de la directrice nationale et a une responsabilité hiérarchique indirecte envers les équipes régionales des Opérations des espaces de travail et des Rassemblements, dont il ou elle suivra les réunions d\u0026#39;équipe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;À titre de gestionnaire de bureau, vous contribuez à donner vie à la culture d\u0026#39;Airbnb grâce à une exécution et un service exceptionnels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous coordonnerez les opérations quotidiennes du bureau, soutiendrez les leaders locaux, faciliterez les rassemblements et les visites de la direction, et agirez comme ressource de confiance pour les employés et les visiteurs. Grâce à une solide organisation, au sens de l\u0026#39;accueil et à un souci du détail, vous contribuez à créer une expérience de bureau accueillante, fluide et connectée.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;La réussite dans ce rôle exige un excellent jugement, de solides aptitudes à établir des relations, une rigueur opérationnelle et une approche proactive pour cerner et résoudre les problèmes avant qu\u0026#39;ils n\u0026#39;affectent l\u0026#39;expérience des employés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée type :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Soutenir l\u0026#39;expérience au bureau\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribuer à ce que le bureau soit accueillant, organisé et prêt sur le plan opérationnel chaque jour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être une présence visible et accessible pour les employés, les visiteurs et les invités.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir les programmes et services quotidiens liés à l\u0026#39;expérience en milieu de travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surveiller les besoins du bureau et régler proactivement les problèmes ou les transmettre aux homologues mondiaux et régionaux au besoin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribuer au maintien des normes d\u0026#39;accueil dans les espaces de bureau, les salles de réunion et les environnements partagés.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordonner les opérations du bureau\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Soutenir la coordination quotidienne des opérations en milieu de travail, des services d\u0026#39;accueil, des programmes alimentaires et des commodités du bureau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec les fournisseurs et les prestataires de services afin d\u0026#39;assurer une prestation de services constante et une résolution rapide des problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surveiller les conditions du milieu de travail et la rétroaction des employés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire le suivi des demandes du bureau, des problèmes opérationnels et des mesures à prendre en conséquence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cerner les occasions d\u0026#39;amélioration et communiquer les recommandations au leader régional ou à la leader régionale, ainsi qu\u0026#39;à l\u0026#39;équipe mondiale des opérations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tenir à jour la documentation, les communications et les processus opérationnels du bureau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir la mise en œuvre des normes et des guides de procédures du bureau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir la production de rapports sur l\u0026#39;utilisation des espaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Soutien à la direction et appui administratif\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agir comme partenaire administratif de confiance auprès du directeur national ou de la directrice nationale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offrir un soutien à la gestion de l\u0026#39;agenda, à la coordination des réunions et à la réservation des salles pour le directeur national ou la directrice nationale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec les adjoints et adjointes de direction pour coordonner la logistique des visites de la direction, des réunions de direction et des rassemblements d\u0026#39;affaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agir comme ressource locale pour les employés et les leaders qui naviguent parmi les services et les ressources du bureau.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce rôle n\u0026#39;est pas responsable de la réservation des voyages ni de la gestion des dépenses. Ce rôle assure uniquement le soutien à l\u0026#39;agenda du directeur national ou de la directrice nationale.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Soutenir les rassemblements et la connexion\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordonner la logistique des rassemblements locaux, des visites de la direction et des activités de mobilisation des employés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir les rassemblements, les visites de la direction et les activités de mobilisation des employés à l\u0026#39;échelle de la région, au besoin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec l\u0026#39;équipe des Opérations des espaces de travail et le ou la gestionnaire régional(e) des Rassemblements pour assurer la réussite des événements et des moments de connexion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Veiller à ce que les salles de réunion, les éléments d\u0026#39;accueil, les fournisseurs et les expériences des participants soient préparés et exécutés efficacement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir la prestation d\u0026#39;expériences de connexion et de développement communautaire au sein du bureau en suivant les directives et les trousses d\u0026#39;outils mondiales, tout en les adaptant aux besoins locaux.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Établir des relations solides\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Développer des relations de travail positives avec les employés, les leaders, les adjoints et adjointes de direction, les fournisseurs et les partenaires interfonctionnels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir une culture d\u0026#39;accueil, de réactivité et de service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recueillir la rétroaction des employés et partager les constats afin d\u0026#39;améliorer l\u0026#39;expérience de bureau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribuer à favoriser un environnement où les employés se sentent accueillis, informés et connectés.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 ans ou plus d\u0026#39;expérience en gestion de bureau, en expérience en milieu de travail, en hospitalité, en événementiel, en administration, en expérience employé ou dans des domaines connexes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences en organisation et en coordination de projets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience de la coordination de réunions, d\u0026#39;événements, de visites de la direction ou de programmes en milieu de travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellentes aptitudes en communication et en relations interpersonnelles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grand souci du détail et sens du suivi.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à gérer plusieurs priorités et à travailler efficacement dans un environnement en évolution rapide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;État d\u0026#39;esprit axé sur l\u0026#39;accueil et passion pour la création d\u0026#39;expériences positives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides aptitudes en résolution de problèmes et jugement sûr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience de la collaboration avec des fournisseurs et des parties prenantes interfonctionnelles (un atout).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise professionnelle complète de l\u0026#39;anglais et du français.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre lieu de travail:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;Ce poste exige une présence au bureau de Montreal cinq jours par semaine.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$85,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$100,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":23350,"name":"Montreal, Canada","location":"Montréal, Quebec, Canada","child_ids":[],"parent_id":64283}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7862110?gh_jid=7862110","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3423673,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7862110,"updated_at":"2026-07-17T18:27:07-04:00","requisition_id":"ONE","title":"Gestionnaire, Soutien Premium","company_name":"Airbnb","first_published":"2026-07-17T18:27:07-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;L\u0026#39;impact que vous aurez :\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;5:1-5:394;63-456\u0026quot;\u0026gt;Nous sommes à la recherche d\u0026#39;une personne dévouée et enthousiaste pour offrir une gestion exceptionnelle du service à la clientèle à la communauté Airbnb, à titre de Gestionnaire. La personne idéale est accueillante, analytique et engagée à offrir les normes de service les plus élevées grâce au coaching et au perfectionnement de son équipe. Il s\u0026#39;agit d\u0026#39;un poste à temps plein basé au Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;7:1-7:843;458-1300\u0026quot;\u0026gt;Le Gestionnaire soutient un ou plusieurs services internes de service à la clientèle. Il s\u0026#39;agit d\u0026#39;un rôle de leadership opérationnel qui exige une expérience considérable en service à la clientèle et en gestion d\u0026#39;équipe. Les Gestionnaires supervisent des équipes d\u0026#39;environ 10 à 15 ambassadeurs et doivent être en mesure de guider et de perfectionner leurs ambassadeurs, en faisant preuve de compétences de service à la clientèle de premier ordre. De solides compétences organisationnelles et la capacité de concilier le travail en temps réel et le travail planifié sont également requises. Ils doivent également être adaptables et réactifs dans notre environnement au rythme rapide, parfois sous pression, tout en demeurant flexibles, proactifs, ingénieux, efficaces et en démontrant un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Une journée typique :\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;11:1-11:141;1328-1468\u0026quot;\u0026gt;Superviser un environnement opérationnel solide pour vos équipes et assurer un soutien de haute qualité à la communauté grâce à votre équipe\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;13:1-18:298;1470-2915\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;13:1-13:312;1470-1781\u0026quot;\u0026gt;Gérer l\u0026#39;exécution par l\u0026#39;équipe des enjeux complexes, sensibles et/ou urgents pouvant présenter un risque important pour notre marque ou notre communauté, y compris agir comme point d\u0026#39;escalade le plus élevé pour les consultations de dossiers et les escalades de haut niveau provenant d\u0026#39;autres parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;14:1-14:248;1782-2029\u0026quot;\u0026gt;Rencontrer régulièrement vos subalternes directs pour examiner leur travail et offrir un coaching de haute qualité fondé sur le comportement; devoir être en mesure de créer une stratégie ou un plan de développement du rendement pour vos services\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;15:1-15:202;2030-2231\u0026quot;\u0026gt;Fournir à votre équipe des lignes directrices sur les meilleures pratiques pour la gestion des dossiers et des situations, et veiller à ce que les méthodes de travail soient documentées et respectées\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;16:1-16:153;2232-2384\u0026quot;\u0026gt;Veiller à ce que l\u0026#39;équipe soit constamment dotée en personnel de façon appropriée et que le personnel termine son intégration et sa formation continue\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;17:1-17:233;2385-2617\u0026quot;\u0026gt;Pour les dossiers impliquant des parties prenantes internes, guider les ambassadeurs afin qu\u0026#39;ils prennent les mesures appropriées jusqu\u0026#39;à la fermeture du dossier et, dans de rares cas, appuyer la gestion de dossiers sur le terrain\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;18:1-18:298;2618-2915\u0026quot;\u0026gt;Collaborer avec la Planification de la capacité et la PMO afin d\u0026#39;établir l\u0026#39;effectif minimal, d\u0026#39;assurer une couverture adéquate, la planification des mesures d\u0026#39;urgence liées aux répercussions des changements, et de défendre les besoins en personnel par rapport au volume ou à la charge de travail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;20:1-20:76;2917-2992\u0026quot;\u0026gt;Stimuler le rendement au niveau de l\u0026#39;ambassadeur, de l\u0026#39;équipe et du service\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;22:1-26:197;2994-4003\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;22:1-22:296;2994-3289\u0026quot;\u0026gt;Veiller à ce que les membres de l\u0026#39;équipe soient tenus responsables des objectifs de rendement de façon juste et équitable en établissant des attentes claires, en faisant un suivi individuel et en offrant un coaching positif pour développer et améliorer leurs compétences de façon personnalisée\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;23:1-23:250;3290-3539\u0026quot;\u0026gt;Gérer le rendement des ambassadeurs et de l\u0026#39;équipe, y compris en cernant les tendances de rendement, en offrant des mesures correctives et une rétroaction globale positive, et en rédigeant les évaluations de fin d\u0026#39;année et les plans d\u0026#39;amélioration\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;24:1-24:174;3540-3713\u0026quot;\u0026gt;Être en mesure d\u0026#39;établir et d\u0026#39;exprimer la vision et l\u0026#39;orientation du trimestre; livrer cette vision et cette orientation lors de rencontres générales de type « all hands »\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;25:1-25:93;3714-3806\u0026quot;\u0026gt;Partager des commentaires et des recommandations sur l\u0026#39;établissement des cibles de service\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;26:1-26:197;3807-4003\u0026quot;\u0026gt;Assurer une surveillance du rendement global du service et contribuer à la production de rapports sur les tendances, en offrant une vue d\u0026#39;ensemble du service au Directeur, Prestation de services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;28:1-28:54;4005-4058\u0026quot;\u0026gt;Bâtir et entretenir une équipe engagée et diversifiée\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;30:1-35:209;4060-5419\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;30:1-30:315;4060-4374\u0026quot;\u0026gt;Assumer la gestion complète de la stratégie et des opérations liées au personnel au sein de votre équipe d\u0026#39;ambassadeurs, afin de favoriser un environnement d\u0026#39;équipe performant et durable. Cela comprend l\u0026#39;embauche, l\u0026#39;intégration, le développement des talents et l\u0026#39;engagement, le bien-être et le moral du personnel\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;31:1-31:262;4375-4636\u0026quot;\u0026gt;Favoriser la réussite professionnelle de l\u0026#39;équipe et de chaque personne en soutenant et en mettant au défi votre équipe afin qu\u0026#39;elle atteigne et dépasse les attentes, grâce à des objectifs clairs, de la rétroaction, des rencontres individuelles et du coaching\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;32:1-32:252;4637-4888\u0026quot;\u0026gt;Soutenir le développement professionnel au sein de l\u0026#39;équipe en trouvant et en créant des occasions de développement, et en tirant parti des ressources offertes à l\u0026#39;échelle de l\u0026#39;entreprise pour favoriser régulièrement le développement de votre équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;33:1-33:162;4889-5050\u0026quot;\u0026gt;Assumer les tâches de gestion quotidiennes, comme l\u0026#39;approbation des congés, les rencontres d\u0026#39;équipe et individuelles, et la gestion des enjeux liés aux Talents\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;34:1-34:160;5051-5210\u0026quot;\u0026gt;Maintenir une culture d\u0026#39;ouverture, de transparence et de responsabilisation permettant à nos équipes d\u0026#39;offrir leur meilleur travail tout en étant elles-mêmes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;35:1-35:209;5211-5419\u0026quot;\u0026gt;Faire preuve d\u0026#39;un leadership fort sur des enjeux importants, notamment la diversité et l\u0026#39;appartenance, l\u0026#39;allié-ship, l\u0026#39;éthique, la conformité, et le maintien de normes élevées de service envers l\u0026#39;entreprise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;37:1-37:114;5421-5534\u0026quot;\u0026gt;Soutenir les initiatives stratégiques au sein de la Prestation de services et de votre service, selon les besoins\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;39:1-41:252;5536-6279\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;39:1-39:263;5536-5798\u0026quot;\u0026gt;Guider l\u0026#39;équipe vers la mise en œuvre réussie des changements ou objectifs stratégiques de l\u0026#39;entreprise ou autres au sein de votre service, en relayant les mises à jour et les changements, en communiquant les nouvelles exigences et en offrant de la rétroaction\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;40:1-40:229;5799-6027\u0026quot;\u0026gt;Soutenir, selon les besoins, les projets d\u0026#39;amélioration du rendement et des opérations de la Prestation de services à l\u0026#39;interne, en collaboration avec l\u0026#39;équipe d\u0026#39;Excellence de la prestation et les partenaires interfonctionnels\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;41:1-41:252;6028-6279\u0026quot;\u0026gt;Faire preuve d\u0026#39;esprit critique et évaluer constamment nos procédures. Recueillir la rétroaction de l\u0026#39;équipe afin de cerner les occasions d\u0026#39;améliorer le rendement et de mieux optimiser les processus pour l\u0026#39;équipe, le service et la communauté mondiale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Votre expertise:\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;45:1-51:81;6303-7394\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;45:1-45:191;6303-6493\u0026quot;\u0026gt;8 années ou plus d\u0026#39;expérience progressive dans un rôle de service à la clientèle ou d\u0026#39;opérations, dont 5 années dans un rôle de gestion directe du personnel et du cycle de vie des employés\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;46:1-46:107;6494-6600\u0026quot;\u0026gt;Expérience démontrable dans l\u0026#39;amélioration du rendement des équipes à titre de gestionnaire hiérarchique\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;47:1-47:208;6601-6808\u0026quot;\u0026gt;Expérience dans le déploiement de ressources pour gérer des situations de crise en temps réel, y compris la gestion de dossiers hautement sensibles ou graves, et le pouvoir décisionnel en matière de pertes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;48:1-48:190;6809-6998\u0026quot;\u0026gt;Expérience en analyse et en production de rapports de données afin de cerner les tendances de rendement, ainsi que dans l\u0026#39;élaboration et la mise en œuvre de normes de gestion du rendement\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;49:1-49:221;6999-7219\u0026quot;\u0026gt;Expérience dans la traduction d\u0026#39;objectifs et de stratégies globaux en actions concrètes et applicables pour vos équipes, y compris l\u0026#39;établissement de cibles opérationnelles ou fonctionnelles ou d\u0026#39;objectifs de rendement\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;50:1-50:94;7220-7313\u0026quot;\u0026gt;Capacité à travailler les fins de semaine, les jours fériés et sur appel, selon les besoins\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;51:1-51:81;7314-7394\u0026quot;\u0026gt;Excellentes compétences en communication, à l\u0026#39;oral comme à l\u0026#39;écrit, en anglais\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Vos compétences et aptitudes:\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\u0026quot; data-sourcepos=\u0026quot;55:1-63:160;7432-8873\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;55:1-55:257;7432-7688\u0026quot;\u0026gt;Compétences exceptionnelles en leadership et en gestion d\u0026#39;équipe pour gérer une équipe de professionnels — à l\u0026#39;aise avec les conflits, avec le fait de donner et de recevoir de la rétroaction, et avec la gestion des enjeux liés aux employés ou aux Talents\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;56:1-56:173;7689-7861\u0026quot;\u0026gt;Excellentes compétences en communication pour collaborer avec différentes parties prenantes et gérer des dossiers sensibles, tout en demeurant calme et posé sous pression\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;57:1-57:158;7862-8019\u0026quot;\u0026gt;Organisé et ingénieux; capable de jongler avec plusieurs tâches à la fois, avec un souci du détail et un suivi rigoureux, même dans des situations ambiguës\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;58:1-58:138;8020-8157\u0026quot;\u0026gt;Compréhension approfondie des opérations et des processus de service à la clientèle, avec la capacité de les transmettre à votre équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;59:1-59:134;8158-8291\u0026quot;\u0026gt;Capacités de réflexion stratégique et de résolution de problèmes pour évaluer les procédures et cerner les occasions d\u0026#39;amélioration\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;60:1-60:103;8292-8394\u0026quot;\u0026gt;Capacité à relayer l\u0026#39;information avec du contexte et à guider votre équipe à travers les changements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;61:1-61:202;8395-8596\u0026quot;\u0026gt;Compétences exceptionnelles en coaching; vous avez un quotient émotionnel élevé et savez adapter votre rétroaction et votre style de communication selon les besoins de la personne coachée ou mentorée\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;62:1-62:117;8597-8713\u0026quot;\u0026gt;Compétence culturelle et engagement fort envers la promotion de la diversité et de l\u0026#39;inclusion au sein de l\u0026#39;équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;63:1-63:160;8714-8873\u0026quot;\u0026gt;Maîtrise de divers outils d\u0026#39;analyse et de production de rapports de données pour suivre les tendances de rendement (Tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Votre lieu de travail:\u0026lt;/h4\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;67:1-67:631;8903-9533\u0026quot;\u0026gt;Ce poste est admissible au télétravail — Canada. Le rôle peut inclure du travail occasionnel dans un bureau Airbnb ou la participation à des rencontres hors site, selon une entente avec votre gestionnaire. Bien que le poste soit admissible au télétravail, vous devez résider dans une province où Airbnb Canada inc. possède une entité enregistrée. Nous pouvons actuellement embaucher dans les provinces suivantes : Alberta, Ontario, Colombie-Britannique, Québec et Saskatchewan. Cette liste évolue continuellement; veuillez donc vérifier auprès de votre recruteur ou recruteuse quelles provinces vous rendent admissible à ce poste.\u0026lt;/p\u0026gt;\n\u0026lt;h4 class=\u0026quot;text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\u0026quot; data-sourcepos=\u0026quot;69:1-69:59;9535-9593\u0026quot;\u0026gt;Notre engagement envers l\u0026#39;inclusion et l\u0026#39;appartenance:\u0026lt;/h4\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;71:1-71:355;9595-9949\u0026quot;\u0026gt;Airbnb s\u0026#39;engage à travailler avec le plus vaste bassin de talents possible. Nous croyons que la diversité des idées favorise l\u0026#39;innovation et l\u0026#39;engagement, et nous permet d\u0026#39;attirer des personnes créatives, ainsi que de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à soumettre leur candidature.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;73:1-73:541;9951-10491\u0026quot;\u0026gt;Nous nous efforçons également d\u0026#39;offrir un processus de candidature et d\u0026#39;entrevue inclusif pour les personnes en situation de handicap. Si vous êtes une personne candidate en situation de handicap et que vous avez besoin d\u0026#39;une mesure d\u0026#39;adaptation raisonnable pour soumettre votre candidature, veuillez communiquer avec nous à l\u0026#39;adresse suivante : \u0026lt;a class=\u0026quot;underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et la mesure d\u0026#39;adaptation nécessaire pour vous aider dans le processus de recrutement.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;75:1-75:153;10493-10645\u0026quot;\u0026gt;Nous vous demandons de communiquer avec nous seulement si vous êtes une personne candidate dont le handicap l\u0026#39;empêche de remplir notre demande en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;77:1-77:213;10647-10859\u0026quot;\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à évaluer efficacement un grand volume de candidatures. Toutes les décisions finales d\u0026#39;embauche sont prises par une personne réviseure.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;79:1-79:77;10861-10937\u0026quot;\u0026gt;Ce rôle est nouvellement créé et ne remplace ni ne comble un poste existant.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$94,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$117,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8055459?gh_jid=8055459","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3491232,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8055459,"updated_at":"2026-07-13T17:02:35-04:00","requisition_id":"ONE","title":"Global Law Enforcement Operations Enablement Manager","company_name":"Airbnb","first_published":"2026-07-13T17:02:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Global Safety \u0026amp;amp; Risk Management (GSRM) organization protects Airbnb\u0026#39;s global community through proactive risk management, investigations, and real-time response to critical safety incidents. GSRM\u0026#39;s 24/7 operations span the Global Threat Assessment Program (GTAP), Law Enforcement Operations (LEOps), Global Investigations (GI), and Insider Threat Investigations (ITI),\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Law Enforcement Response Team: \u0026lt;/strong\u0026gt;This team owns Airbnb’s response to lawful requests for user data from police, courts, and authorised government agencies. The Enablement Manager is responsible for ensuring that the team can process requests accurately, on time, and in line with Airbnb\u0026#39;s policies and applicable privacy laws. Given Airbnb operates worldwide, this requires deep knowledge of how data privacy laws vary by country and how they affect what can and can\u0026#39;t be shared with authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Threat Assessment Program: \u0026lt;/strong\u0026gt;GTAP is Airbnb\u0026#39;s internal team responsible for assessing and responding to serious safety concerns during ongoing bookings. Serious incidents are primarily escalated to GTAP by Customer Support and LERT. The team\u0026#39;s job is to rapidly research the nature of each incident, assess the threat posed to our users and the wider community and provide advice on rapid mitigation. Threat assessments and mitigation advice are used to inform cross-functional decisions and actions to rapidly resolve incidents safely and responsibly. The Enablement Manager is responsible for ensuring that the team have the best tools, processes and training and that the global director has the best visibility and insights to ensure consistent high quality outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;You will work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development delivering fast, accurate and efficient response operations. You will enable consistent delivery across a globally distributed team under universal standards, workflows and performance management. This is a complex role for someone with a deep appreciation of how to mitigate myriad complex threats under a scalable operational model.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Program Facilitation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Risk Management, Tooling and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training and quality performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate planning, oversight and change management in order to take advantage of opportunities and mitigating emerging threats\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Metrics, Reporting \u0026amp;amp; Operational Performance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface performance trends and risk posture to leadership on a regular cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Global Director LEOps in monitoring performance across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations develop options to mitigate them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in complex, data driven delivery operations, with at least 3 years leading operational development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong safety background: you have led or supported globally distributed teams delivering complex operations within Trust and Safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven program-building experience: you have established case management systems, workflows, process, SLAs, and QA processes, not just operated within existing ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Metrics and operational fluency: you have defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enabled performance management across a matrixed, globally dispersed organization spanning multiple geographies, languages, and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with outstanding written, verbal, and presentation skills, and the ability to brief senior executives on sensitive, complex matters clearly and concisely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build partnerships and work collaboratively and cross-functionally in a fast-paced environment where life safety is the top priority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable commitment to Airbnb\u0026#39;s core values.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$125,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$145,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8065199?gh_jid=8065199","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3494732,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8065199,"updated_at":"2026-07-15T13:44:10-04:00","requisition_id":"ONE","title":"Global Threat Assessment Program Regional Operations Manager","company_name":"Airbnb","first_published":"2026-07-15T13:44:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Threat Assessment Program (GTAP) provides 24/7 investigations and behavior-based threat assessments to guide Airbnb\u0026#39;s response to ongoing critical safety incidents. Working across three regions (AMER, EMEA, and APAC), GTAP responds to ongoing threats of violence, stalking, harassment, and other serious safety incidents, partnering closely with Law Enforcement Operations, Legal, and \u0026amp;nbsp;Customer Support to mitigate threats to our platform and communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Regional Operations Manager for the GTAP is responsible for overseeing day-to-day operations within their assigned region. This role is crucial in ensuring the safety and security of Airbnb\u0026#39;s community within the region. You will lead a regional team of threat assessment managers, set and manage team performance expectations, and serve as the expert voice on high-threat incident deescalations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the daily operations of the GTAP within the assigned region, ensuring alignment with Airbnb’s mission and vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage threat assessment cases end-to-end within the region: triage incoming reports, investigations and structured threat assessments, develop incident management plans, and drive cases to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain rigorous case documentation in accordance with GTAP standards — every decision must be explainable, consistent, and auditable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain regional situational awareness: track developing situations, and ensure relevant information reaches the appropriate GTAP and GSRM stakeholders in a timely way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with the Global Operations Manager and other Regional Operations Managers to ensure consistency and effectiveness across all regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track regional caseload metrics: volume, time-to-triage, time-to-resolution, and SLA adherence. Provide accurate regional data to the Global TAO Manager for program-wide reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify regional throughput issues or patterns — spikes in case type, emerging threat profiles, recurring escalation triggers — and raise them with analysis and proposed action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain partnerships with local stakeholders to assess Airbnb’s methodology of managing threatening incidents and to exchange threat information to reduce and minimize risks to the Airbnb community within the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage regional Global Safety and Security team relationships with local law enforcement partners and other investigative, research, and intelligence groups and vendors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in threat assessment, investigations, law enforcement, intelligence, or a closely related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on threat assessment case experience: you have independently triaged, assessed, and managed cases involving targeted violence, stalking, harassment, or comparable subjects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid documentation discipline: you write clear, accurate case notes that stand up to legal and operational scrutiny.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication: you can summarize a complex, sensitive case for a non-expert stakeholder and present a recommended action with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in law enforcement, corporate security, intelligence, or a technology company trust and safety function with a case management component.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a globally distributed team with cross-regional collaboration.\u0026lt;br\u0026gt;Mastery of open source research and online investigative techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build partnerships and work collaboratively and cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and entrepreneurial mindset with a positive attitude and hunger for learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to travel within the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated commitment to Airbnb’s core values.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$156,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$195,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7590542?gh_jid=7590542","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355343,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7590542,"updated_at":"2026-02-05T10:05:36-05:00","requisition_id":"ONE","title":"Growth Marketing Lead, Japan ","company_name":"Airbnb","first_published":"2026-02-05T10:05:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, the Growth Marketing team sits at the dynamic crossroads of marketing, engineering, and data science. We’re responsible for driving Airbnb’s business performance by deploying innovative, data-driven marketing strategies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Growth Marketing Lead, you’ll have a unique opportunity to shape Airbnb’s growth narrative in Japan. You’ll be the champion for Growth Marketing channels, translating strategic vision into actionable plans and flawless execution. You’ll identify and prioritize high-impact opportunities, manage complex cross-functional projects, and collaborate with global and regional teams. Your leadership will ensure not only the ongoing success of our core marketing programs, but also the discovery of new areas of growth for your market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and Execute Growth Marketing Strategies: Identify and incorporate local nuances to infuse authentic local flavor into Growth Marketing initiatives, ensuring strategies are tailored to resonate with local cultures, preferences, and market conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Leadership: Build strong relationships with regional and global teams, setting and managing expectations effectively to deliver measurable business impact. Establish and optimize operating rhythm and ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management: Partner closely with Regional Marketing, Engineering, Product, Data Science, and Creative teams to align on priorities, shape product roadmaps, and lead the planning and execution of Growth Marketing initiatives—ensuring flawless delivery, clear accountability, and effective communication across all levels. Strategic Vision \u0026amp;amp; Hands-On Execution: Operate at both strategic and tactical levels—setting vision, defining KPIs, and rolling up your sleeves to support the execution and optimization of growth campaigns in-market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Insights \u0026amp;amp; Reporting: Build strong relationships with Japan Business and Marketing Teams and ensure alignment across initiatives. In regional leadership reviews, represent Growth Marketing, provide actionable insights, clear reporting, and thoughtful recommendations to guide strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth Marketing Expertise: 10+ years of\u0026amp;nbsp; relevant work experience in Growth Marketing\u0026amp;nbsp; (Search, CRM, Display, and Affiliate), with proven track record of scaling business for B2C brands ideally in fast-paced, global environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Japan Market Mastery: Deep understanding of the Japan market, consumer trends, and digital behaviors, with experience tailoring strategies for Japan and working with local agencies and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and Strategic: Expert at leveraging data to prioritize opportunities, drive decision-making, and measure business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration: Proven ability to influence and drive product conversations with engineering, design, creative and data science partners. Experience working with global channel owners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management Excellence: Highly organized self-starter who thrives in dynamic environments; able to independently manage complex projects from strategy to execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Management: Exceptional communicator who builds trust and alignment with senior leadership, peers, and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-Driven: Relentless focus on outcomes, with a track record of delivering against ambitious goals through innovation, iteration, and hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Acumen: Familiarity with marketing automation, analytics tools, and digital platforms; able to translate business needs into technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8070656?gh_jid=8070656","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496866,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8070656,"updated_at":"2026-07-22T20:26:26-04:00","requisition_id":"ONE","title":"Growth Marketing Lead, SEM","company_name":"Airbnb","first_published":"2026-07-22T19:53:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth Marketing team sits at the intersection of marketing, data, and technology, driving scalable acquisition and measurable business impact across Airbnb. Our work is critical to driving the company’s top line growth. We are looking for a highly strategic and technically savvy Growth Marketing Lead to own Host SEM, the supply side of our Paid Search program. You will be a channel expert, thought partner, and trusted advisor to leaders and business partners across Product, Data Science, Engineering, Supply, FP\u0026amp;amp;A, Brand, and Creative teams to shape strategy and exceed ambitious KPI goals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead end-to-end strategy and execution of Airbnb\u0026#39;s \u0026lt;strong\u0026gt;Global Host SEM\u0026lt;/strong\u0026gt; program, driving efficient host acquisition and long-term supply growth. You\u0026#39;ll lead large-scale SEM investments across major search platforms, identify new growth opportunities, design and scale experimentation to inform investment decisions, and optimize performance to maximize business impact and ROI. You’ll collaborate cross-functionally to drive scalable solutions, influence roadmaps, and communicate data-driven recommendations to senior leadership that shape key business decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead Airbnb\u0026#39;s global Host SEM program across major search platforms (Google, Bing, and emerging channels) to drive efficient host acquisition and long-term supply growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the strategic roadmap for Host SEM, aligning investment strategy and budget allocation with global and regional business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and scale experiments across bidding, creatives, landing pages, audiences, and measurement to drive funnel improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Supply, Data Science, Engineering, Brand, Creative, and Finance teams to deliver scalable growth solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end reporting for the program, providing accurate, actionable insights that inform investment decisions and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate strategy, performance insights, and recommendations to business partners and leadership through clear, data-driven narratives and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI, automation, and innovative marketing technologies to improve optimization, measurement, and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant SEM experience at a fast-paced consumer technology company; B2B or two-sided marketplace experience is a huge plus!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of owning a large-scale acquisition channel, managing significant budgets ($XX–XXXM+ annually), and delivering measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical expertise in the SEM tech stack, including bidding, measurement, attribution, tracking, feed management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading high-visibility cross-functional projects from strategy through execution, measurement, and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive communication and stakeholder management skills, with the ability to distill complex ideas into easily digestible narratives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership mindset with the ability to thrive in ambiguity, adapt to changing priorities, and balance strategic thinking with operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL and Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for adopting AI tools to improve productivity (e.g., ChatGPT, Claude, Gemini, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Economics, Statistics, or other quantitative disciplines. Or equivalent combination of education and progressive experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While the position is remote eligible, you will typically be expected to work on a schedule that is compatible with Airbnb HQ on US Pacific time (PST), with the ability to occasionally flex for Zoom meetings with international teams and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8084251?gh_jid=8084251","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3502444,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8084251,"updated_at":"2026-07-27T11:08:20-04:00","requisition_id":"ONE","title":"HR Generalist / HR Business Partner","company_name":"Airbnb","first_published":"2026-07-24T16:55:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;The HR Generalist is an instrumental role in Airbnb’s Employee Experience (EX) delivery model and is uniquely positioned to deliver concrete solutions to Airbnb’s workforce across the Americas. This role is responsible for ensuring Airbnb HR services are delivered timely, accurately and with high quality across the entire employee journey.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb’s HR Generalist team delivers the core components of HR services, including advising managers and employees on people matters, supporting the planning and delivery of cyclical talent programs, collaborating with COEs on global program delivery, partnering with functional experts on research and investigations, and supporting function specific projects, among other responsibilities and opportunities.\u0026lt;br\u0026gt;This is a highly cross functional role and requires strong engagement and partnership with teams across Airbnb, including business, EX/HR, and global/regional teams.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with Business Talent teams to support the Employee Experience/People strategy for the defined business team(s). Serve as a key HR point of contact for business team(s) and activities to which the HR Generalist is aligned, and determine the best course of action to address and resolve people matters.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Gain strong understanding of the business, and business strategies and roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with Business Talent teams on function specific projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Intake, analyze, identify and execute plans and solutions to effectively address a broad range of employee matters. Collaborate with appropriate EX partners where needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Advise and coach people managers and employees on matters that require intervention and functional guidance. Help the workforce gain skills to operate effectively as business grows and scales.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build awareness among managers and employees of EX self service support. Wherever possible, enable the workforce to effectively resolve inquiries and matters independently.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with EX Centers of Expertise (COEs) to plan, manage and support cyclical programs including (but not limited to) performance management, annual compensation reviews, talent reviews and employee listening. Share content and process feedback with COE teams to ensure continuous improvement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with key functional teams to ensure a stellar client experience including the Legal team to ensure compliance with employment regulations; Total Rewards in relation to compensation and benefits clarity and guidance; Talent Ops on talent processes/projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Detect potential trends and patterns to inform organizational insights and contribute towards proactive planning and issue mitigation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Understand and track key performance indicators (KPIs) and metrics to manage performance, trends and impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Maintain and update all HR data accurately within Workday.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Promote, strengthen and embed Airbnb Core Values and Diversity and Belonging across the organization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of progressive HR experience in fast moving, high growth, global companies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep experience/expertise in 4+ functional HR areas (HRBP, Compensation, Recruiting, Employee Relations, Talent Management, etc.).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep experience in and knowledge of core HR disciplines, including HR Operations, Compensation, Benefits, Recruiting, Employee Relations, Talent Management, Organization Design and Change Management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep understanding of how business works and how specific business teams and functions interrelate to and drive Airbnb’s one company roadmap and goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong experience balancing between the big picture and driving deep into details; enjoys and thrives in working “the whole stack” - no assignment is too big or small.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven problem solving experience. Strong at analyzing and understanding core elements\u0026amp;nbsp; of situations and developing options to solve problems effectively with high quality outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Well developed investigative skills to resolve sensitive employee issues.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Extremely strong ability to perceive, understand, judge and come to a reasonable and logical conclusion in order to enable the best outcome in any given situation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Use and presentation of data to influence business leaders to make meaningful recommendations with headcount planning, attrition analytics, and employee survey results\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience influencing, informing and strategizing with managers and leaders. Extremely effective at reading the room to guide business and organizations towards progress.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Extremely strong communication (written, verbal and electronic) and relationship building skills. Adept at quickly distilling issues and aligning others towards joint goals and outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Self directed and also extremely effective at collaborating with partners and employees at every level across different teams, functions and\u0026amp;nbsp; regions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep sense of curiosity and enjoys learning how things work and delights in solving thorny problems responsibly and creatively.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;BA/BS degree in HR related field; MA/MS preferred. Educational specialization is highly preferred (Organizational Behavior, Organization Development, Employment Law, Compensation, Statistics, Business, etc).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience using Google Suite to collect, analyze, and visualize HR data.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience using Workday is highly preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience and knowledge using AI platforms and tools to manage work products and outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Passionate about travel and how travel works.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong commitment to customers and the customer experience (internal and external customers).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Enjoys having fun doing meaningful work with business clients and colleagues.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$185,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[73680,73681,378,251],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7948314?gh_jid=7948314","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3452076,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7948314,"updated_at":"2026-05-26T14:18:53-04:00","requisition_id":"ONE","title":"Lead, Advanced Analytics, Acquisition","company_name":"Airbnb","first_published":"2026-05-26T14:18:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a global leader in the travel and hospitality industry, is dedicated to creating a world where anyone can belong anywhere. With our unique accommodations and experiences, we connect travelers with local hosts across the globe. As we continue to innovate and grow, we\u0026#39;re looking for dynamic individuals to join our team and help shape our trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Airbnb is seeking a Lead, Advanced Analytics, Acquisition to support the acquisition of new Hosts and drive the growth of the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The individual in this role will focus on in-depth data analysis, metric definition, benchmark creation, experimentation, and synthesis to high-level insights for prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced data analysis to extract actionable insights that inform strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with business teams, providing data-driven insights to support strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define new metrics and identify leading indicators of key business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build dashboards to track key performance metrics across markets and customer segments to establish benchmarks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct A/B tests to improve business performance and maximize incrementality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including Strategic Finance, Data and Analytical Engineering, and Data Science, to align strategies and leverage synergies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in advanced analytics or business data science within a marketplace or business strategy setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of econometric and statistical analysis, and experience in applying these skills to derive insights from broad data sets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in at least one programming language (Python or R) and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-assisted analytics (Claude, ChatGPT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8080954?gh_jid=8080954","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3500939,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8080954,"updated_at":"2026-07-24T14:15:02-04:00","requisition_id":"TBD-FTE","title":"Lead Advanced Analytics, Guest Product","company_name":"Airbnb","first_published":"2026-07-24T14:15:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Lead, Advanced Analytics, to support our Guest App team. This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product and strategic decisions related to the Guest App.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Product, Engineering, Finance, Marketing, Operations, Data Science, Advanced Analytics, Data and Analytical Engineering, Capacity Planning and other cross-functional teams to provide actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build metrics / dimensions to monitor product and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to automate repetitive tasks and empower stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in an advanced analytics or product data science role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to conduct rigorous analysis and make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with product teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in analysis of A|B experiments and statistical data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building metrics, from conception to building prototypes with data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in at least one programming language (Python or R) and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-assisted analytics (Claude, ChatGPT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7964249?gh_jid=7964249","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3457726,"location":{"name":"Brazil "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7964249,"updated_at":"2026-06-02T15:29:24-04:00","requisition_id":"ONE","title":"Lead, Advanced Analytics, Hosting Services (Brazil) ","company_name":"Airbnb","first_published":"2026-06-02T15:29:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a global leader in the travel and hospitality industry, is dedicated to creating a world where anyone can belong anywhere. With our unique accommodations and experiences, we connect travelers with local hosts across the globe. As we continue to innovate and grow, we\u0026#39;re looking for dynamic individuals to join our team and help shape our trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Lead, Advanced Analytics, Hosting Services to support the growth of Airbnb\u0026#39;s initiatives in the Hosting Services space, including the Co-Host Network, Host Referrals program, and Superhost Ambassadors program. This role is pivotal in analyzing the success of these supply programs across countries and host segments to better understand the drivers of key business, financial, and engagement metrics. The individual in this role will focus on in-depth data analysis, statistical modeling, metric definition, impact assessment, experimentation, and synthesis of insights to inform prioritization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions across key geographical markets and host segments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage stakeholder relationships across the homes supply team, ensuring clarity of communication and strategic alignment on analytics initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Analyze broad data to understand the drivers of new listing supply, availability, revenue, churn and other key metrics related to host needs and engagement.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Define new metrics and identify leading indicators of key business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build dashboards and data pipelines to track key performance metrics across markets and host segments to establish benchmarks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop and support agentic workflows and AI-assisted tools to automate recurring data analysis and reporting tasks, improving the speed and scale of insights delivery and enabling self-serve access to data across the homes supply team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct A/B tests to improve business performance and maximize incrementality.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborate with cross-functional teams, including Strategic Finance, Data and Analytical Engineering, and Data Science, to align strategies and leverage synergies.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A quantitative undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 8+ years of industry experience in a Data Science, Analytics, or equivalent role.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Prior experience in advanced analytics or business data science within a marketplace or business strategy setting.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep technical expertise in data analysis, statistical modeling, experimentation and causal inference, familiarity with LLMs, and experience applying these skills to derive insights from broad data sets.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$24.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$30.000 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606},{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7964205?gh_jid=7964205","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3457726,"location":{"name":"Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7964205,"updated_at":"2026-06-02T15:29:25-04:00","requisition_id":"ONE","title":"Lead, Advanced Analytics, Hosting Services (Mexico)","company_name":"Airbnb","first_published":"2026-06-02T15:29:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a global leader in the travel and hospitality industry, is dedicated to creating a world where anyone can belong anywhere. With our unique accommodations and experiences, we connect travelers with local hosts across the globe. As we continue to innovate and grow, we\u0026#39;re looking for dynamic individuals to join our team and help shape our trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Lead, Advanced Analytics, Hosting Services to support the growth of Airbnb\u0026#39;s initiatives in the Hosting Services space, including the Co-Host Network, Host Referrals program, and Superhost Ambassadors program. This role is pivotal in analyzing the success of these supply programs across countries and host segments to better understand the drivers of key business, financial, and engagement metrics. The individual in this role will focus on in-depth data analysis, statistical modeling, metric definition, impact assessment, experimentation, and synthesis of insights to inform prioritization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions across key geographical markets and host segments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage stakeholder relationships across the homes supply team, ensuring clarity of communication and strategic alignment on analytics initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Analyze broad data to understand the drivers of new listing supply, availability, revenue, churn and other key metrics related to host needs and engagement.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Define new metrics and identify leading indicators of key business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build dashboards and data pipelines to track key performance metrics across markets and host segments to establish benchmarks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop and support agentic workflows and AI-assisted tools to automate recurring data analysis and reporting tasks, improving the speed and scale of insights delivery and enabling self-serve access to data across the homes supply team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct A/B tests to improve business performance and maximize incrementality.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborate with cross-functional teams, including Strategic Finance, Data and Analytical Engineering, and Data Science, to align strategies and leverage synergies.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A quantitative undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 8+ years of industry experience in a Data Science, Analytics, or equivalent role.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Prior experience in advanced analytics or business data science within a marketplace or business strategy setting.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deep technical expertise in data analysis, statistical modeling, experimentation and causal inference, familiarity with LLMs, and experience applying these skills to derive insights from broad data sets.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$125,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606},{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7967712?gh_jid=7967712","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458812,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7967712,"updated_at":"2026-06-02T19:47:01-04:00","requisition_id":"ONE","title":"Lead, Advanced Analytics, Payments","company_name":"Airbnb","first_published":"2026-05-29T16:29:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced professional to join our team as the Payments Insights Analytics Lead. In this role, you will play a critical part in executing the strategic direction of Airbnb\u0026#39;s Payments operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within this role, you will enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations. The team is committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research. We inject quantitative measurements into our user journey, product, processes and implement objective indicators of success. You will collaborate in the development and implementation of policies and procedures related to receiving and processing funds. Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g., timely processing of payments motioning systems for issues). Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payments data globally. Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about solving complex problems within the Payments domain using data, insights, AI/ML models, and experimentation; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships and drive measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a storyteller and technician that translates deeply technical analyses, and experimental results into compelling narratives that drive strategic business influence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create impact for key\u0026amp;nbsp; projects at the eTeam direct level by iInfluencing strategy and roadmap through data-backed storytelling and actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generating payment reports and analyzing payment data for insights and performance evaluation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage experience across adjacent payment risk domains (trust \u0026amp;amp; safety, identity, fraud, compliance) to bring cross-functional insights and identify systemic patterns or opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience supporting Payments teams and/or have worked closely with payments organizations, with demonstrated exposure to multiple payment risk domains such as trust \u0026amp;amp; safety, identity verification, fraud prevention, chargebacks, regulatory compliance, and financial risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and storytelling skills, you can distill highly technical work (model outputs, experimental results, complex data analyses) into clear, actionable insights for senior leadership and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8073189?gh_jid=8073189","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3497850,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8073189,"updated_at":"2026-07-27T16:31:53-04:00","requisition_id":"ONE","title":"Learning Tools Manager","company_name":"Airbnb","first_published":"2026-07-23T14:31:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, great support starts with great learning. The Community Support Training team builds the knowledge, skills, and experiences that empower our support workforce to show up for hosts and guests every day. As our Learning Tools Manager, you will own the learning technology stack that makes that learning possible (and the team that oversees it) — from our Learning Management System (LMS) to the simulation, authoring, and design tools that bring training to life.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a high-impact, high-visibility role at a pivotal moment: we are embarking on an LMS transition over the next year, and you will lead that effort end-to-end. You will work at the intersection of learning strategy, product management, and enterprise technology — partnering closely with data \u0026amp;amp; analytics, engineering, and sourcing \u0026amp;amp; contracts teams to ensure Training’s tools are scalable, measurable, and beloved by learners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;LMS Ownership \u0026amp;amp; Transition\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary administrator and strategic owner of Airbnb\u0026#39;s Community Support Organization\u0026#39;s LMS, managing configuration, permissions, integrations, and content architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the end-to-end LMS transition project — from requirements gathering and vendor evaluation through procurement, implementation, data migration, and change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success metrics for the new platform and establish governance frameworks to maintain system health, data quality, and a high-quality learner experience long-term.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering and IT to manage SSO, API integrations, and platform connectors across the broader HR/ops tech ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Learning Tools Ecosystem\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the roadmap and day-to-day management of simulation tools (e.g., Zenarate or equivalent), authoring tools (e.g., Articulate or equivalent), design tools, and learner-facing platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary administrator and strategic owner of Airbnb\u0026#39;s Community Support Organization\u0026#39;s TMS, supporting in operations \u0026amp;amp; reporting needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, pilot, and recommend new learning technologies that align with departmental and company-wide goals and support team efficiency and learner engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable processes for tool onboarding, training, and adoption across the Training team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a current understanding of the experiential and enterprise learning landscape to ensure Airbnb\u0026#39;s stack remains competitive and fit-for-purpose and drive cost efficiencies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Stakeholder Partnership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with data \u0026amp;amp; analytics teams to design and maintain learning dashboards and reporting pipelines; translate learning data into actionable insights for Training leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering on technical integrations, custom tooling requests, and platform infrastructure decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own vendor relationships across the learning tools portfolio, partnering with sourcing and contracts to drive renewals, negotiations, and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the internal subject-matter expert and escalation point for all learning technology questions from the broader Community Support Training team, and a conduit between frontline BPOs and internal technology teams to resolve issues.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and track KPIs for platform performance, learner engagement, completion rates, and training effectiveness across all managed tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain reporting dashboards (Tableau experience is a strong plus) to provide visibility into learning outcomes for stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular audits of tool utilization and learner experience to surface opportunities for improvement and inform investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Development\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leading, mentoring, and developing the team with a focus on inclusive culture and clear goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing capacity and workload across the tooling ecosystem, LMS admin \u0026amp;amp; transition and ongoing operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We welcome candidates from a wide range of backgrounds. You don\u0026#39;t need to check every box — if you\u0026#39;re excited about this work and bring most of these qualities, we\u0026#39;d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in learning technology, L\u0026amp;amp;D systems administration, instructional technology, or a closely related field within a tech company or high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience owning or leading an LMS (e.g., Cornerstone, Workday Learning, SAP SuccessFactors, Docebo, LearnUpon, TalentLMS, or similar) at an organizational level — including at least one platform implementation, migration, or major upgrade.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-level familiarity\u0026amp;nbsp; with learning authoring tools (e.g., Articulate 360, Adobe Captivate, iSpring) and managing SCORM files as well as a high level of understanding with simulation or scenario-based learning platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing complex, multi-stakeholder technology projects from scoping through delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with data \u0026amp;amp; analytics teams; comfort interpreting learning data and presenting findings to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vendor management, including RFP processes, contract negotiations, and ongoing supplier relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior people management experience including performance reviews and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills — you can hold a complex project together across competing priorities, ambiguous requirements, and fast-moving timelines, all with a continuous improvement viewpoint.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder engagement skills; you\u0026#39;re equally comfortable presenting to executives and troubleshooting with engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-oriented mindset with the ability to design measurement frameworks and translate metrics into decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with technical concepts (APIs, SSO/SAML, SCORM/xAPI, data integrations) — you don\u0026#39;t need to write code, but you need to speak the language. Familiarity with AI-driven training tools (and enterprise AI).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, inclusive approach to working with teams across functions and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in customer support, contact center, or operations training environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with HRIS integrations (e.g., Workday) and how they interact with LMS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certification in project management (PMP, Agile/Scrum) or learning technology (CPTD, ATD).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$123,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$145,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7258829?gh_jid=7258829","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3249616,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7258829,"updated_at":"2026-01-22T14:45:27-05:00","requisition_id":"ONE","title":"Localization Manager, Canada","company_name":"Airbnb","first_published":"2025-09-19T11:19:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world. We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Do you wake up everyday asking yourself how you can impact the creation of a truly local experience that delights global users? Do you love working with content, design, marketing and engineering teams? Do you want to be part of one of the teams that is actively working on bringing to life Airbnb’s mission, where everyone can belong anywhere? Do you love to work in a fast-paced, fun, fast-growing company? Do you like to work in a multicultural team? Do you love owning the localization strategy for your market?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you answered yes to all the questions above, we would love to talk to you, as the Localization team at Airbnb is looking for an experienced Localization Manager, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is expecting the biggest travel rebound of the century with COVID receding world wide and fully reopening cross-border travel. Airbnb has been reinventing itself as a consequence of IPO and the post pandemic world. Airbnb Marketing and Product strategy has evolved and is becoming more sophisticated and demanding. As a consequence the Localization team has been growing fast with the company and steadily evolving and increasing our scope, impact and influence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, Localization has transformed from traditional translation management into a key driver of international growth. Our team partners with launching teams across all content, spearheading complex core product capabilities like the Translation Engine—a specialized machine translation service tailored for user-generated content.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Localization Manager, you will be pivotal in our international expansion efforts, a top priority for Airbnb. You will join the core leadership team in your region, shaping local initiatives and adapting global strategies to meet market needs. Your role will encompass not only driving language strategy but also fostering collaboration with internal stakeholders and external partners to create internationalized products that resonate with local audiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Localization Managers serve as the linguistic and cultural expert in collaborating with local teams to develop strategy to drive business growth - adapting and developing product and services that meet local needs. You are the guardians of Airbnb’s tone, style, and voice, and the enforcers of quality and excellence in their languages. As a Localization Manager, you\u0026#39;re not only passionate about languages and cultures, but also about giving our users a native experience across all platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you want to shape the world of the sharing economy - Airbnb is the place to be. We work hard, we laugh a lot, we brainstorm nonstop, and we give the best high-fives in town.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Localization Manager role and responsibility goes beyond the traditional focus of ensuring quality of translated content:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Country Manager, Marketing Manager, Legal Counsel, Business Operations, Policy and Communications Manager to devise business strategies that align with Airbnb’s goals in your market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In addition to being the linguistic and cultural expert for the region/market, proactively share roadmap and intent behind product updates to utilize and adopt global strategy to the target market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and understand market expectations, crafting language strategies that offer users an authentic native experience in Canada\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide linguistic and cultural expertise in developing strategy to drive international growth, proactively influencing stakeholders to deliver the best possible user experience to the global community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and drive localization of Product naming and Creative copies, engaging and representing local teams to build Airbnb’s brand in international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate and drive conversations with central and local teams to influence product changes to support market needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively research the needs of Airbnb international users in collaboration with Consumer Insights and Research team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand challenges in the localization process and lead localization quality improvement initiatives at the language and team level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the strategy to help achieve excellence in localization quality across all platforms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure translation and QA vendors deliver high quality service that align with Airbnb’s standards. Assess vendor metrics to identify issues or trends, and drive improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate language feedback from both users and Airbnb employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain linguistic and cultural standards and guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support content copywriting for marketing initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in product localization with a proven track record of owning localization strategy in international launches addition to managing language quality and content localization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and native knowledge of Canadian French is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building market strategies informed by thorough market research and data analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong capability to collaborate across functions, driving partnerships, and initiatives forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to show initiative and work independently, and drive initiatives at a strategic level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of being a self-starter, self-motivated and outcome-oriented individual who seeks ownership and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to prioritize and manage conflicting demands\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Please submit your resume/CV in English*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$91,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$107,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":309,"name":"Localization","child_ids":[],"parent_id":73692}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7258830?gh_jid=7258830","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3249616,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7258830,"updated_at":"2026-01-22T14:45:54-05:00","requisition_id":"ONE","title":"Localization Manager, Canada","company_name":"Airbnb","first_published":"2025-09-19T11:19:58-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personne ne peut lancer un mouvement mondial tout seul. Il faut toute une équipe pour réaliser de grandes choses. Airbnb aide tout le monde à se sentir chez soi, partout. C\u0026#39;est la plus grande entreprise d\u0026#39;hébergement au monde axée sur la communauté. Chaque jour, on connecte des milliers de voyageurs et d\u0026#39;hôtes en ligne, ce qui nous permet de faire vivre des expériences significatives dans le monde réel. On aide les gens à vivre comme des gens du coin dans des endroits inconnus tout en brisant les barrières culturelles et en rassemblant le monde.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous vous réveillez tous les matins en vous demandant comment vous pouvez contribuer à la création d\u0026#39;une expérience vraiment locale qui ravira les utilisateurs du monde entier? Aimez-vous travailler avec des équipes techniques, de contenu, de conception et de marketing? Voulez-vous faire partie de l\u0026#39;une des équipes qui travaillent activement à donner vie à la mission d\u0026#39;Airbnb, où chacun peut se sentir chez soi, ailleurs? Aimez-vous travailler dans une entreprise dynamique et en pleine croissance où on a du plaisir? Aimez-vous travailler dans une équipe multiculturelle? Aimez-vous être responsable de la stratégie de localisation pour votre marché?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Si vous avez répondu oui à toutes les questions ci-dessus, on est intéressés. L\u0026#39;équipe de localisation d\u0026#39;Airbnb est à la recherche d\u0026#39;un·e responsable de la localisation d\u0026#39;expérience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;attend à la plus grosse reprise des voyages du siècle avec la fin de la pandémie de COVID-19 dans le monde et la réouverture complète des voyages internationaux. Airbnb se réinvente en raison de son introduction en bourse et du monde post-pandémique. La stratégie marketing et produit d\u0026#39;Airbnb a évolué et devient de plus en plus sophistiquée et exigeante. En conséquence, l\u0026#39;équipe de localisation a grandi rapidement avec l\u0026#39;entreprise et a constamment évolué et augmenté notre portée, notre impact et notre influence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Chez Airbnb, la localisation est passée de la gestion traditionnelle de la traduction à un moteur clé de la croissance internationale. Notre équipe collabore avec les équipes de lancement pour tous les contenus, en lançant des fonctionnalités de produits de base complexes comme le Translation Engine, un service de traduction automatique spécialisé adapté au contenu généré par les utilisateurs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En tant que responsable de la localisation, vous jouerez un rôle central dans nos efforts d\u0026#39;expansion internationale, une priorité absolue pour Airbnb. Vous rejoindrez l\u0026#39;équipe de direction principale de votre région, façonnant les initiatives locales et adaptant les stratégies mondiales pour répondre aux besoins du marché. Votre rôle consistera non seulement à piloter la stratégie linguistique, mais aussi à favoriser la collaboration avec les parties prenantes internes et les partenaires externes pour créer des produits internationalisés qui sont bien adaptés aux publics locaux.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Les responsables de la localisation agissent en tant qu\u0026#39;experts linguistiques et culturels en collaborant avec les équipes locales pour élaborer une stratégie visant à stimuler la croissance de l\u0026#39;entreprise, en adaptant et en développant des produits et des services qui répondent aux besoins locaux. Vous devez porter le ton, le style et la voix d\u0026#39;Airbnb, ainsi que garantir la qualité et l\u0026#39;excellence dans votre langue. En tant que responsable de la localisation, vous êtes non seulement passionné·e par les langues et les cultures, mais aussi par l\u0026#39;idée d\u0026#39;offrir à nos utilisateurs une expérience native sur toutes les plateformes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Si vous voulez façonner le monde de l\u0026#39;économie de partage, Airbnb est l\u0026#39;endroit idéal. On travaille dur, on rit beaucoup, on échange sans arrêt et on vit ensemble des moments inoubliables.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le rôle et la responsabilité du responsable de la localisation d\u0026#39;Airbnb vont au-delà de l\u0026#39;objectif traditionnel d\u0026#39;assurer la qualité du contenu traduit:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travailler en étroite collaboration avec le directeur national, le directeur du marketing, le conseiller juridique, le directeur des opérations commerciales, des politiques et des communications pour élaborer des stratégies commerciales qui s\u0026#39;alignent aux objectifs d\u0026#39;Airbnb sur votre marché.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;En plus d\u0026#39;être l\u0026#39;expert·e linguistique et culturel·le de la région ou du marché, partager de manière proactive la feuille de route et le but derrière les mises à jour de produits pour utiliser et adopter la stratégie mondiale dans le marché cible.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifier et comprendre les attentes du marché en élaborant des stratégies linguistiques qui offrent aux utilisateurs une expérience authentique au Canada.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir une expertise linguistique et culturelle dans l\u0026#39;élaboration d\u0026#39;une stratégie pour stimuler la croissance internationale, en influençant de manière proactive les parties prenantes pour offrir la meilleure expérience utilisateur possible à la communauté mondiale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mener et diriger la localisation des noms de produits et des textes créatifs en impliquant et en représentant les équipes locales pour bien établir la marque Airbnb sur les marchés internationaux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lancer et mener des conversations avec les équipes centrales et locales pour influencer les changements de produits afin de répondre aux besoins du marché.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chercher activement à connaître les besoins des utilisateurs internationaux d\u0026#39;Airbnb en collaboration avec l\u0026#39;équipe de recherche et d\u0026#39;analyse des consommateurs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les défis du processus de localisation et diriger les initiatives d\u0026#39;amélioration de la qualité de la localisation au niveau de la langue et de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimiser la stratégie pour atteindre l\u0026#39;excellence en matière de qualité de localisation sur toutes les plateformes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;assurer que les fournisseurs de traduction et d\u0026#39;assurance qualité offrent un service de haute qualité conforme aux standards d\u0026#39;Airbnb. Évaluer les indicateurs des fournisseurs pour identifier les problèmes ou les tendances et apporter des améliorations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordonner les remarques linguistiques des utilisateurs et des employés d\u0026#39;Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Élaborer et maintenir des standards et des lignes directrices linguistiques et culturelles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer à la rédaction de contenu pour les initiatives de marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travailler avec les responsables des programmes de localisation et les responsables de l\u0026#39;assurance qualité linguistique pour s\u0026#39;assurer qu\u0026#39;on offre des produits de qualité supérieure à l\u0026#39;international.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plus de 8\u0026amp;nbsp;ans d\u0026#39;expérience en localisation de produits avec une expérience avérée en stratégie de localisation dans les lancements internationaux, ainsi qu\u0026#39;en gestion de la qualité linguistique et de la localisation de contenu.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise de l\u0026#39;anglais et connaissance du français canadien (langue maternelle) obligatoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans l\u0026#39;élaboration de stratégies de marché fondées sur des études de marché approfondies et l\u0026#39;analyse de données.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forte capacité à collaborer entre les fonctions et à faire avancer les partenariats et les initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à faire preuve d\u0026#39;initiative et à travailler de manière autonome, ainsi qu\u0026#39;à mener des initiatives à un niveau stratégique.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience exceptionnelle en gestion de projet et de programme, en gestion de partenaires et de parties prenantes, avec une expérience de travail au sein d\u0026#39;équipes interfonctionnelles dans différents fuseaux horaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellente capacité à gérer de multiples et diverses parties prenantes à travers les entreprises et les niveaux de direction avec d\u0026#39;excellentes compétences en communication et en présentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience démontrant une capacité à prendre des initiatives, à se motiver, à obtenir des résultats et à assumer ses responsabilités.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler à la fois aux niveaux stratégique et tactique, avec une expérience avérée de la mise en œuvre dans des environnements complexes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à établir des priorités et à gérer des demandes contradictoires.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Envoyez votre resume/CV en anglais*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$91,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$107,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":309,"name":"Localization","child_ids":[],"parent_id":73692}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7716341?gh_jid=7716341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389180,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7716341,"updated_at":"2026-06-15T02:21:12-04:00","requisition_id":"MUL","title":"Machine Learning Engineer, Customer Support Engineering","company_name":"Airbnb","first_published":"2026-03-22T20:51:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is CHINA BASED\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of ML engineering experience, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7531247?gh_jid=7531247","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3335520,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7531247,"updated_at":"2026-05-15T12:02:59-04:00","requisition_id":"ONE","title":"Manager, Field Operations, Southeast","company_name":"Airbnb","first_published":"2026-01-16T15:02:12-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;The Homes Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search. Additionally, the Homes Supply team serves the needs of their global hosts by supporting more efficient planning and execution of growth strategies in a way that resonates with Airbnb’s communities.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;In this position you will lead a team of market managers and be responsible for the end-to-end strategy for supply acquisition, host quality, account management and optimization in the assigned markets. This role will cover the Southeast \u0026amp;amp; Gulf territory (Florida, Georgia, Alabama, Mississippi, Arkansas, Louisiana, United States).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead a team of Market Associates \u0026amp;amp; Market Managers responsible for maximizing partner relationships with Airbnb Homes Hosts and achieving KPIs and business performance goals. Guide teams on territory and local strategies for supply optimization, acquisition and optimization. Know how to direct the different teams based on Host segmentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proactively set priorities, develop supply strategy plans for the full funnel of Stays supply and assign resources for areas managed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with the Supply, Country Manager leadership and other teams within Airbnb to drive cross-functional business initiatives. Share strategic initiatives globally.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Be accountable for the business performance of the assigned territory, including meeting revenue goals and supply acquisition targets, optimizing existing supply to meet the demands of the customer, and improving supply business KPIs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Identify key barriers/levers, market shifts and trends, and provide solutions to overcome them.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Coach team members to achieve their maximum potential in their current role while developing them for future roles within the organization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;10+ years of relevant global operations experience with at least 4+ years in a management role managing teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;A bold and compassionate leader with a proven ability to grow, develop and scale high performing teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Considered an expert in the Southeast \u0026amp;amp; Gulf territory\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Shares learnings and independently influences cross functional partners to support relevant goals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Serves as a go-to for team members when they have questions and provide clear direction, business coaching, and ongoing training\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Can leverage data to propose new business opportunities for the larger team and a strategic portfolio across distinct and varying market stages. Ability to influence product, policy, and other cross functional stakeholders to attain new revenue streams for direct team or region\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to leverage tools to understand how larger businesses and other individuals are performing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Expertise in achieving strong results managing through others\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to successfully and confidently performance manage team members\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Knows how to create a positive and driven team culture\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to organize, lead and execute on a variety of assignments and action plans\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Previous relevant experience in growing supply and working with Community groups\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This role can be located in Florida or Georgia, United States. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.\u0026amp;nbsp; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7793861?gh_jid=7793861","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3408011,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7793861,"updated_at":"2026-07-17T16:11:43-04:00","requisition_id":"ONE","title":"Manager, Fraud Intelligence","company_name":"Airbnb","first_published":"2026-04-14T19:51:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt; Join Fraud and Safety Operations—a dedicated, high-trust team at the heart of Airbnb’s mission to protect our Hosts, Guests, and the integrity of our global marketplace. This team works at the intersection of fraud intelligence, data analytics, and platform protection, collaborating closely with Data Science, Product, Global Operations, Safety, Legal, and Community Policy teams. You’ll partner cross-functionally to safeguard Airbnb’s community against ever-evolving threats.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt; In this role, you will lead the defenses that prevent novel and emerging\u0026amp;nbsp; fraud and abuse, directly owning our strategy for proactive fraud identification and mitigation. Success means disrupting upstream risks, shaping proactive fraud strategies, and building systemic defenses. Your work will directly enhance platform trust and resilience, with a measurable impact on fraud loss reduction, threat anticipation, and risk prevention.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Threat Mitigation:\u0026lt;/strong\u0026gt; Lead and mentor a specialized team to analyze large-scale fraud signals, translating complex data into platform-level controls, rules, and policies to stop bad actors upstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Analysis:\u0026lt;/strong\u0026gt; Analyze fraud trends and patterns using \u0026lt;strong\u0026gt;SQL and Python\u0026lt;/strong\u0026gt;, utilizing tools to visualize findings and drive data-informed decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership:\u0026lt;/strong\u0026gt; Collaborate with data, product, trust \u0026amp;amp; safety, legal, and policy teams to design and implement new fraud countermeasures and automated defenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Reporting:\u0026lt;/strong\u0026gt; Develop and present clear investigative reports and fraud intelligence summaries to leadership and cross-functional partners using Slides and data visualization tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident Command:\u0026lt;/strong\u0026gt; Respond to critical incidents, ensuring platform integrity and community safety during high-severity events or emerging threat spikes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systemic Improvement:\u0026lt;/strong\u0026gt; Identify automation opportunities to streamline detection processes and reduce manual operational lift.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of leadership experience in fraud intelligence, risk analytics, or related fields (e.g., financial crime, marketplace fraud, platform abuse).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Trend-Level Intelligence:\u0026lt;/strong\u0026gt; Demonstrated expertise connecting \u0026lt;strong\u0026gt;trend-level insights\u0026lt;/strong\u0026gt; to broader fraud patterns and systemic risk, rather than just resolving individual cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Advanced proficiency with \u0026lt;strong\u0026gt;SQL and Python\u0026lt;/strong\u0026gt; for analysis; experience building dashboards and visualizations in \u0026lt;strong\u0026gt;Tableau\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fraud Typology Knowledge:\u0026lt;/strong\u0026gt; Deep understanding of Account Takeover (ATO), Scams, behavioral analysis, and the development of risk controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards for executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Frameworks:\u0026lt;/strong\u0026gt; Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership:\u0026lt;/strong\u0026gt; Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Collaboration:\u0026lt;/strong\u0026gt; Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$150,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$185,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8068433?gh_jid=8068433","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496051,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8068433,"updated_at":"2026-07-17T10:21:59-04:00","requisition_id":"ONE","title":"Manager, Guest Services","company_name":"Airbnb","first_published":"2026-07-16T11:14:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced and solution-oriented Manager, Guest Services to join the VIP Guest Services team, which caters to the unique travel needs and preferences of Airbnb’s most discerning and high-profile Guests.\u0026amp;nbsp; The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of anticipatory service through coaching and up leveling their team. This is a full time position based in the United States.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager, Guest Services is an operational leadership role that requires substantial experience in luxury hospitality, customer service and team management. The\u0026amp;nbsp; Manager, Guest Services oversees a team of approximately 10-15 Guest Experience Managers\u0026amp;nbsp; across North America who coordinate the end-to-end trip planning process on behalf of Guests; including sourcing homes, collaborating with hosts, and arranging services and experiences throughout the stay. The ideal candidate should\u0026amp;nbsp; have strong travel destination knowledge, sales experience and excellent organizational and communication skills. They should also have the ability to guide and uplevel their team, demonstrating best-in-class service skills.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and develop a team of\u0026amp;nbsp; Guest Experience Managers across NAMER, setting clear expectations and creating a culture of excellence, anticipatory problem-solving, accountability and continuous growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead by example, providing best practices guidelines through all stages of the trip lifecycle - from qualifying Guest needs, sourcing, booking, trip planning, and post-trip Guest outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the go-to leader for your team - providing business coaching, clear direction, and hands-on support for complex problems involving high-profile Guests, hosts, internal stakeholders and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and develop emerging talent, preparing team members for expanded roles and ensuring opportunities are matched with the right skill level.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Champion the Guest and Host Experience\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the Guest experience by ensuring their needs are qualified into exceptional stays that promote trust and loyalty for Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all end-to-end vetting protocols and quality standards are followed for stays, services and experiences booked on behalf of Guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the Host experience through clear communication and expectation setting, balancing their needs with the desires of Airbnb’s most discerning Guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a senior escalation point for complex Guest or host relationships and cross-functional issues, ensuring resolution without compromising trust or quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Performance and Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own regional business performance, ensuring GEMs meet internal stakeholder expectations through exceptional stay delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure 24/7 coverage for VIP Guest Services through effective capacity planning, setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and foster collaborative working relationships with key internal stakeholders including Comms, Marketing, Luxe Supply, Exec Escalations and E-team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on internal program performance, highlighting proven strategies and providing effective change management for areas of opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the high demands of compression events through adequate team coverage and service planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with top realtors, brokers, and luxury property specialists in key markets for off-platform listings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive experience in a customer service or a hospitality operations role, with proven experience exceeding the unique needs of high-profile and celebrity clientele.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of the NAMER luxury travel and real estate landscape with a demonstrated ability to match the right experience to the right Guest.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM tools and performance dashboards, with the ability to maintain pipeline rigor and drive data-informed decisions across your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and adept at managing multiple team members, priorities, and stakeholder relationships simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp problem-solving instincts and coaching skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in collaborating and partnering with multiple teams to drive successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain strong relationships with top realtors and brokers in key markets for Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of luxury goods and the specific desires of high-profile Guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work outside of regular business hours and weekends, as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7672101?gh_jid=7672101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375990,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7672101,"updated_at":"2026-07-24T02:35:03-04:00","requisition_id":"ONE","title":"Manager, Machine Learning, Customer Support Engineering ","company_name":"Airbnb","first_published":"2026-03-03T04:27:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is \u0026lt;strong\u0026gt;CHINA BASED.\u0026lt;/strong\u0026gt; The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Community Support (CS) has increasingly become a key driver of enabling Airbnb\u0026#39;s core business. The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the CS Product vision,\u0026amp;nbsp; we are leveraging AI to transform how we deliver customer service - combining advanced ML/LLM capabilities with the expertise of our Support Ambassadors to create a seamless, high-quality support experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Proactively take initiatives to drive for outcomes over the scope of the team.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Build relationships and drive alignment with stakeholders within Community Support and across external teams.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Provides critical guidance and input in prioritization over multiple major projects.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in ML \u0026amp;amp; AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership in ML Development: Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management and Mentorship: Strong leadership skills with a track record of nurturing an innovative and collaborative team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication Excellence: Exceptional verbal and written communication abilities, with a keen eye for detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative Spirit: Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educational Background: PhD, or Master\u0026#39;s degree in Computer Science,\u0026amp;nbsp; Mathematics, Statistics, or related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry Experience: 9+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership Experience: \u0026lt;strong\u0026gt;2+ years managing machine learning teams that deliver large impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Proficiency: Expert knowledge of machine learning algorithms and techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7862109?gh_jid=7862109","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3423673,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7862109,"updated_at":"2026-07-17T18:27:10-04:00","requisition_id":"ONE","title":"Manager, Premium Support","company_name":"Airbnb","first_published":"2026-07-17T18:27:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Capacity Planning \u0026amp;amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the ambassador, team, and service level\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both ambassador\u0026amp;nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within a team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff \u0026amp;amp; the employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a line manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communicator, with fluency, in both written and spoken, English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your skills and competencies:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes; able to translate that to your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching skills, you have high EQ and know how to tailor your feedback \u0026amp;amp; communication style to meet the needs of your coachee or mentee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Remote Eligible - Canada. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$94,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$117,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8071424?gh_jid=8071424","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3497155,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8071424,"updated_at":"2026-07-22T08:57:02-04:00","requisition_id":"ONE","title":"Manager, Premium Support (French/English)","company_name":"Airbnb","first_published":"2026-07-17T11:48:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French through coaching and upleveling their team. This is a full time position based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Capacity Planning \u0026amp;amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the ambassador, team, and service level\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both ambassador\u0026amp;nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff \u0026amp;amp; the employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a line manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your skills and competencies:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills in both written and spoken English and Italian to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes; able to translate that to your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching skills, you have high EQ and know how to tailor your feedback \u0026amp;amp; communication style to meet the needs of your coachee or mentee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and French\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€70.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€90.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7979134?gh_jid=7979134","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3463032,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7979134,"updated_at":"2026-07-27T15:43:22-04:00","requisition_id":"ONE","title":"Manager, Recruiting Systems and Data","company_name":"Airbnb","first_published":"2026-06-03T15:28:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;You will be joining Airbnb\u0026#39;s Recruiting Operations team; a highly collaborative, technically sophisticated group that sits at the intersection of data, systems, and recruiting strategy. This team partners closely with Recruiting Leadership, People Analytics, and Engineering to ensure that Airbnb\u0026#39;s recruiting infrastructure is scalable, insight-driven, and always evolving. As the Manager of Recruiting Tech \u0026amp;amp; Data, you will serve as the senior data and systems partner across these functions, bringing both technical depth and strategic influence to every conversation.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;In this role, you will own Airbnb\u0026#39;s recruiting tech stack at a strategic level; shaping its architecture, leading a team of technically strong analysts, and driving the data and systems decisions that help recruiting leadership make better, faster decisions. Success in this role looks like a recruiting infrastructure that is well-governed, scalable, and continuously delivering actionable insight — with your team recognized as the go-to partner for hard problems like build vs. buy decisions, data architecture trade-offs, and recruiting tech investment strategy.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead \u0026amp;amp; Develop the Team\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage a team of Recruiting Tech \u0026amp;amp; Data Analysts; set high expectations and develop people with consistency and care\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build a team culture grounded in technical rigor, reliability, and service — where stakeholders trust the data and the systems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Hire for technical depth and communication strength — analysts who can solve hard problems and explain them simply\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Coach individuals toward greater scope; give honest feedback and advocate actively for their growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own the Recruiting Tech Stack Strategy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define and own the roadmap for Airbnb\u0026#39;s recruiting technology ecosystem — ATS, CRM, sourcing, scheduling, and adjacent tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead build vs. buy vs. integrate evaluations grounded in recruiter needs, technical feasibility, and long-term scalability\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive complex system implementations, migrations, and integrations in partnership with HR Tech and Engineering\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage senior vendor relationships; negotiate contracts and SLAs; hold vendors accountable to outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Data Architecture \u0026amp;amp; Governance\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and own the data architecture for recruiting — how data flows between systems, where sources of truth live, and how quality is maintained at scale\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Establish and enforce data governance standards across the recruiting org; build the processes that keep data trustworthy over time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead major data initiatives — migrations, audits, taxonomy redesigns — with structured methodology and clear communication\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Advanced Analytics \u0026amp;amp; Recruiting Insight\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build reporting infrastructure that goes beyond status tracking: trend analysis, predictive models, and insights that shape how recruiting leadership sets direction\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with People Analytics on shared data products, metric definitions, and long-term analytical capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate complex analytical findings into clear, decision-ready narratives for recruiting leadership and executive audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Cross-Pillar Technical Leadership\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as the senior technical partner for Product \u0026amp;amp; Enablement and PMO on their systems-dependent initiatives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Stay current on the recruiting tech and HR data landscape; bring relevant capabilities into the function before they\u0026#39;re requested\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Represent Recruiting Systems \u0026amp;amp; Data in senior leadership forums; communicate the pillar\u0026#39;s strategy, progress, and value clearly\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;7-10 years in recruiting systems, HR technology, or people analytics; at least 1-2 years managing a team\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep expertise in enterprise ATS administration and configuration; ideally with multi-system integration experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong technical credibility; familiarity with data modeling or analytics engineering preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated experience leading system implementations or migrations at significant scope and complexity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong people leadership skills — able to hire, develop, and retain technically strong analysts\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent communication; able to translate technical complexity into crisp, decision-enabling language for non-technical audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Travel requirements (if applicable)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;Bonus skill-sets:\u0026amp;nbsp;\u0026lt;/span\u0026gt;Background in HR Tech implementation, solutions architecture, or people data strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$170,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[73680,73681,378,251],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8089765?gh_jid=8089765","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3504842,"location":{"name":"Florida, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8089765,"updated_at":"2026-07-27T17:35:19-04:00","requisition_id":"ONE","title":"Market Associate","company_name":"Airbnb","first_published":"2026-07-27T17:35:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in English (mandatory). Fluency in Spanish (nice to have).\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in \u0026lt;/span\u0026gt;Florida \u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$88,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$103,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":87312,"name":"Florida, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8088050?gh_jid=8088050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3504194,"location":{"name":"Berlin, Germany "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8088050,"updated_at":"2026-07-27T05:01:30-04:00","requisition_id":"ONE","title":"Market Coordinator","company_name":"Airbnb","first_published":"2026-07-27T05:01:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Coordinator, your role will entail ensuring the health and expansion of our supply in Europe and providing support to your regional team in executing projects and providing partner support. This will involve reactive account management of hotels and assisting the Market Managers in onboarding and optimizing the accounts. Aside from escalations and support to Tier 1 and 2\u0026amp;nbsp; partners, this candidate will also be expected to deploy scale tactics and reactive management of Tier 3 accounts. This position is ideal for candidates who can juggle multiple projects and priorities while fostering collaboration with other teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, we’re looking for someone with a deep understanding of Airbnb\u0026#39;s mission and values, who can think outside of the box but always puts the team first.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships in Tier 3 markets as well as providing white-glove support to our Tier 1 accounts with anything from content updates to trouble-shooting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the Market Managers in onboarding Hotel Partners on Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process the KYC with hotels partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to hotel\u0026amp;nbsp; inquiries and provide timely, high-quality support to improve their experience of onboarding on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your portfolio\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in account management or partner support. Personal assistants or background in hotel operations are also encouraged to apply.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required, additional languages are a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€58.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€68.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8056124?gh_jid=8056124","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3491470,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8056124,"updated_at":"2026-07-22T20:42:16-04:00","requisition_id":"MULTI","title":"Marketing Operations Lead","company_name":"Airbnb","first_published":"2026-07-22T20:42:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. It takes a diverse team united behind something big to make this possible. Together, we work hard, we laugh a lot, and we are passionate about our company, our values, and our mission to create a world where anyone can belong anywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Airbnb continues to grow as a mission-driven business and operationally mature as an organization, we are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Marketing Operations Lead \u0026lt;/strong\u0026gt;to join our Marketing Operations team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report into the Sr. Marketing Operations Lead, with an emphasis on business operations. The role will be responsible for building critical frameworks, processes, and assets to guide and support how Marketing + Creative teams scale our work. As part of a lean and empowered Marketing Ops team, this role will also diagnose and operationalize opportunities to continue improving the overall strategic rigor, operational efficiency, and business impact of Airbnb’s world-class marketing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will partner closely with Marketing leadership, along with Finance, Analytics, Creative, Production, Program Management, Global Markets, and other key cross-functional partners, given the collaborative culture of Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Marketing leaders and other key cross-functional stakeholders to design, build, and/or optimize critical marketing frameworks, processes, tools, and assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Marketing, Finance, and Program Management on designing and improving tools and processes that streamline budgeting, forecasting, resource planning, and project management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support annual planning for Marketing, as a key element of central planning and budgeting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Distill complex or ambiguous information into clear, exec-ready presentations and memos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a critical partner and problem-solver for Marketing teams, e.g., defining new processes, assessing regional performance, developing HQ leadership updates, project tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bandwidth permitting, support the central Marketing Ops team on Exec team special projects, e.g., developing the strategic framework and operating system for new company priorities and marketing capabilitiesThe role will be expected to join key in-person moments, such as in-person planning sessions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in global marketing operations, strategy \u0026amp;amp; operations, and/or management consulting (or the equivalent). MBA a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, structured thinker with strong business acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong familiarity with marketing budgets, success metrics, and measurement frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Finance (FP\u0026amp;amp;A, Strategic Finance) and Analytics/Data Science.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with a global marketing organization across marketing and creative disciplines (Strategy, Brand, Product/Marcom, Growth, Media, Creative, Production, etc.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing systems and developing processes in a dynamically scaling environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for cross-functional collaboration, particularly given the functional structure and collaborative culture of Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong spirit of ownership and responsibility, balanced with a low-ego willingness to partner closely with others to achieve alignment and buy-in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to own the work in a hands-on way and be in the details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate and influence decisions at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity and be open to working West coast hours.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$156,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$193,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8043473?gh_jid=8043473","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486311,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8043473,"updated_at":"2026-07-03T03:39:13-04:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-07-03T03:39:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Market Manager for Hotels at Airbnb, your role will entail ensuring the health and expansion of our supply in France.. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to speak fluently in English and French\u0026amp;nbsp; are required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Paris \u0026amp;nbsp;and must be willing to regularly travel internationally to your assigned territory. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€61.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€72.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7960390?gh_jid=7960390","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456291,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7960390,"updated_at":"2026-06-05T15:06:54-04:00","requisition_id":"ONE","title":"Market Manager ","company_name":"Airbnb","first_published":"2026-05-28T04:06:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Market Manager for Hotels at Airbnb, your role will entail ensuring the health and expansion of our supply in the DACH and CEE region. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to speak fluently in English and German are required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Berlin, \u0026amp;nbsp;and must be willing to regularly travel internationally to your assigned territory. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€71.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€84.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7649950?gh_jid=7649950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369824,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7649950,"updated_at":"2026-02-24T11:01:10-05:00","requisition_id":"ONE","title":"Market Manager, Japan - Hotels","company_name":"Airbnb","first_published":"2026-02-24T11:01:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Japan team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team’s mission is to grow and expand our\u0026amp;nbsp; the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in Japan. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to speak fluently in Japanese is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Tokyo and must be willing to regularly travel to your assigned territory, such as Osaka and Kyoto\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8000413?gh_jid=8000413","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469148,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8000413,"updated_at":"2026-06-15T03:16:56-04:00","requisition_id":"ONE","title":"Market Manager - Vacation Rental","company_name":"Airbnb","first_published":"2026-06-15T03:16:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, you will be responsible for the growth of a book of business in your assigned territory, Vacation rental area such as Kawaguchi-ko, Karuizawa, Izu, Hakuba, Awaji, by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localized supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions. This role is based in Tokyo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage professional host account relationships within the Vacation rental area territory (e.g. Kawaguchi-ko, Karuizawa, Izu, Hakuba, Awaji etc)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region, contributing to the growth and engagement of Airbnb\u0026#39;s community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6-8 years experience in account management, partner support and/or sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in hospitality/travel industry, especially in Online Travel Agent market\u0026amp;nbsp; \u0026amp;nbsp;is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge or experience in real estate industry is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or expertise in homesharing business is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have driver’s licence to visit host in vacation rental areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to regularly travel to your aligned market territory. Typical expectation would be once or Twice per quarter.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level of Japanese and Business-level of English is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8039365?gh_jid=8039365","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484618,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8039365,"updated_at":"2026-07-15T07:19:59-04:00","requisition_id":"ONE","title":"Office Manager, Berlin","company_name":"Airbnb","first_published":"2026-07-01T10:34:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and German.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the Berlin office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€68.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€80.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8038161?gh_jid=8038161","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484155,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8038161,"updated_at":"2026-07-01T10:34:21-04:00","requisition_id":"ONE","title":"Office Manager, Mexico City","company_name":"Airbnb","first_published":"2026-07-01T10:34:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the Mexico City office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$52,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$65,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8038314?gh_jid=8038314","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3484207,"location":{"name":"Montreal, Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8038314,"updated_at":"2026-07-01T10:34:33-04:00","requisition_id":"ONE","title":"Office Manager, Montreal","company_name":"Airbnb","first_published":"2026-07-01T10:34:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the Montreal office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$85,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$100,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":23350,"name":"Montreal, Canada","location":"Montréal, Quebec, Canada","child_ids":[],"parent_id":64283}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8039417?gh_jid=8039417","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484638,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8039417,"updated_at":"2026-07-15T07:20:39-04:00","requisition_id":"ONE","title":"Office Manager, Paris","company_name":"Airbnb","first_published":"2026-07-01T10:34:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and French.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the Paris office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€60.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€70.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8038264?gh_jid=8038264","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484194,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8038264,"updated_at":"2026-07-01T10:35:07-04:00","requisition_id":"ONE","title":"Office Manager, São Paulo","company_name":"Airbnb","first_published":"2026-07-01T10:35:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and Portuguese.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the São Paulo office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$12.666,67\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$15.833,33 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8039307?gh_jid=8039307","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484593,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8039307,"updated_at":"2026-07-01T10:35:35-04:00","requisition_id":"ONE","title":"Office Manager, Seoul","company_name":"Airbnb","first_published":"2026-07-01T10:35:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and Korean.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the Seoul office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8039271?gh_jid=8039271","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484582,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8039271,"updated_at":"2026-07-01T10:35:46-04:00","requisition_id":"ONE","title":"Office Manager, Tokyo ","company_name":"Airbnb","first_published":"2026-07-01T10:35:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and Japanese.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the Tokyo office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8074955?gh_jid=8074955","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498613,"location":{"name":"Remote- USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8074955,"updated_at":"2026-07-22T11:45:14-04:00","requisition_id":"ONE","title":"Operations Engineer, BizTech","company_name":"Airbnb","first_published":"2026-07-20T14:27:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As an Operations Engineer, you\u0026#39;ll apply AI at the forefront of BizTech\u0026#39;s operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You\u0026#39;ll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global stakeholder teams to drive issues to resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure as Code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in ticket/workflow-driven environments using Jira and Confluence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$136,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8075714?gh_jid=8075714","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498873,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8075714,"updated_at":"2026-07-21T11:38:47-04:00","requisition_id":"ONE","title":"Payments Partnerships Manager, Host Payouts","company_name":"Airbnb","first_published":"2026-07-21T11:38:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is redefining the world\u0026#39;s approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. Our platform connects millions of people a year and furthers our mission to create a world where anyone can belong anywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To power the global Airbnb community, we are building a world-class payments platform - one that currently supports 191 countries, 63 currencies, connects dozens of payment providers and banks, and processes billions of dollars per year for all of Airbnb’s business units. As the platform grows, we’ll be adding new payment partners, establishing licensed payments companies around the world, and building innovative payment experiences and financial products for our guests and hosts. Our goal? To create a future where transparent, simple, and familiar payment solutions can empower people, entrepreneurs and communities on our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking an experienced and strategic Payment Partnerships Manager to drive the vision, execution, and ongoing performance of our partner network supporting how we pay out to our global host community across 200+ markets. Reporting to the Head of Payment Partnerships, this role is pivotal in managing the partnerships that ensure our hosts are paid reliably, efficiently, compliantly and in alignment with our growth and platform goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead business development, deal negotiation, and strategic relationship management for a portfolio of high-value payment partners. With a focus on impact and long-term alignment, you\u0026#39;ll help craft our partner landscape, structure and renegotiate commercial agreements, and serve as a critical voice in expanding and optimizing how payments to hosts are enabled around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic Partner Leadership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve our payout partner strategy in collaboration with the broader Payments, Product, Compliance and Finance teams to ensure coverage, performance, and alignment with Airbnb’s strategic and financial goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the right partners in each market, structure new deals, and renegotiate existing relationships to optimize for cost, reliability, reach, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive global deal execution for payouts—developing commercial structures, navigating regional regulatory constraints, and shaping contracts to meet Airbnb’s evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Relationship Management \u0026amp;amp; Performance\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and cultivate high-impact relationships with financial institutions, payment processors, banks, and other key partners, managing executive-level engagement to ensure Airbnb is a priority client.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor partner performance rigorously, identify gaps or opportunities, and lead cross-functional efforts to address issues or evolve terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic business reviews and act as the point of escalation and problem resolution for performance or operational misalignment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Global Payments Strategy \u0026amp;amp; Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in the ongoing scaling of Airbnb’s payout infrastructure—ensuring that partner decisions reflect regional needs, market conditions, cost structures, and regulatory environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Legal, Treasury, Risk, Product, Engineering, and Global Operations to align execution with global strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of industry and macroeconomic changes affecting international payments and proactively bring forward opportunities and risk mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in the payments or fintech industry, with at least 8 years in strategic partnerships, business development, or enterprise account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in owning commercial negotiations and managing multi-million dollar partnerships that balance customer experience, innovation, and financial return.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to craft and execute partner strategies that result in measurable business growth and process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of global payment methods, financial products, and cross-border payout solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of payments cost structure (e.g., interchange, chargebacks, FX, treasury flow), and experience optimizing it through partner levers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in resolving partner conflicts or escalations, ideally across multiple markets or regulatory contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;International payments experience, especially in marketplace or platform models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in platform organizations advising internal stakeholders on partner enablement strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with regulators or regulated partners in cross-border payout environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MBA or equivalent advanced degree is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73676,"name":"Partnerships","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7859539?gh_jid=7859539","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423121,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7859539,"updated_at":"2026-07-16T06:19:27-04:00","requisition_id":"MULTI","title":"Policy Manager, Korea","company_name":"Airbnb","first_published":"2026-05-06T23:54:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and regulatory context for our business, helping them understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small.\u0026amp;nbsp; We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and stakeholders in making the case for fair, progressive home sharing rules.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The main role of the Public Policy Manager is to ensure the conception and execution of successful policy campaigns in their assigned region. In coordination with the Public Policy Lead, the Public Policy Manager will draft, develop and execute integrated government relations, communications, stakeholder engagement and mobilization plans and projects to achieve key policy objectives\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Public Policy Manager, you must be meticulously organized, detail- and solutions-oriented. You are also able to see the big picture and prioritize projects strategically when needed, while understanding how to synthesize legislation, information and data that should be escalated to leadership. You should have a strong independent work ethic and excellent communication skills, and an ability to take big ideas and translate them into policy with a positive and creative outlook. The ability to develop and maintain good and strong relationships with key internal functions and stakeholders in the region and globally within Airbnb will be highly valued.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement Airbnb’s legislative and public policy objectives, including helping determine advocacy priorities, positions, and strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review legislative language, draft comments, and research issues to provide analysis and critical thinking on legislation affecting Airbnb’s priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with an extensive network of contacts in local, regional, and national legislative, executive, and administrative offices, as well as with allied groups and coalition partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in meetings with government and elected officials, as well as industry associations, Airbnb hosts, and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage consultants and agencies to support campaign plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure progress is reported accurately and regularly, and roadblocks are flagged in a timely fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional partners to make sure that policy plans fit with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and track legislation and regulatory matters as directed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support as needed to help implement Airbnb’s legislative and public policy activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic engagement with the National Assembly, ministries, regulators, and policy stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define stakeholder strategies and engagement priorities aligned with business and policy objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive initiatives from concept through delivery, including planning, sequencing, internal alignment, and external follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise sound judgment in external communications, commitments, and escalation management in sensitive policy environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain structured engagement with local district offices, ensuring commitments are realistic, messaging is consistent, and execution is disciplined.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate political dynamics, timing risks, and stakeholder sensitivities and translate them into clear recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce concise, decision-ready briefing materials, meeting readouts, and leadership updates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+years experience working with policy issues in a relevant business, political, governmental, legislative or regulatory context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the National Assembly, central government, or equivalent policy-facing role highly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple complex projects simultaneously and navigate a complex matrix organization with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; planning, memo-writing and budgeting/basic accounting skills with proficiency in major computer applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely creative; takes an entrepreneurial approach to the work with a proven track record of being proactive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with great presentation and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organized and able to help keep others organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to exercise judgment and maintain confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible with the ability to remain poised under pressure; adapts to situations as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces change and challenges with a positive and solutions-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment; ability to resolve complex and unfamiliar problems in a timely and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for home-sharing and the mission of the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills and experience in managing other people and developing teams will be nice to have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly within the assigned region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7947456?gh_jid=7947456","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451759,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7947456,"updated_at":"2026-06-03T15:52:48-04:00","requisition_id":"ONE","title":"Principal AI/ML Researcher / Engineer In Bayesian, Large Foundational Systems, and Distributional Reinforcement Learning","company_name":"Airbnb","first_published":"2026-05-21T14:40:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;About the Role\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a seasoned Principal AI/ML Researcher and Engineer with deep expertise in Bayesian Learning, and Distributional Reinforcement Learning (RL) to lead the advanced research and development of cutting-edge intelligence AI models. These systems will integrate foundational Bayesian frameworks with advanced architectures, including Mixture of Models, multi-pass sharded systems, multitask and multi-objective optimization, and external knowledge incorporation. Additionally, the role involves innovating ways to interoperate and integrate Large Language Models (LLMs) and Large Multimodal Models (LMMs) with Reasoning, Planning, and Decisioning abilities into the Bayesian frameworks to create a seamless foundational model fabric that synergizes with diverse model ecosystems.The role will require ensuring these models and supporting systems perform efficiently at scale, integrating them into live systems that directly impact product and user experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to build next-generation AI platforms that redefine personalization, decision-making, and intelligence across diverse applications. You will work on developing production-level systems, collaborate with cross-functional teams, and play a pivotal role in shaping our AI/ML strategy.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Relevance and Impact of This Role\u0026amp;nbsp;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This role drives Airbnb\u0026#39;s evolution toward probabilistic, uncertainty-aware intelligence systems capable of reasoning under ambiguity and learning continuously from dynamic environments. The near-term impact spans improved personalization quality, ranking quality, uncertainty estimation, and adaptive decision-making across guest and host experiences — enabling policy-driven intelligence that handles long-tail discovery, evolving preferences, and complex marketplace dynamics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Longer term, this role helps establish Airbnb\u0026#39;s leadership in adaptive probabilistic intelligence by building the foundational substrate that connects Bayesian learning, reinforcement learning, foundational models, multi-agent orchestration, and large-scale personalization into a unified adaptive architecture — where AI systems continuously balance exploration, exploitation, uncertainty, and ecosystem optimization at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;What You Will Do\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Research \u0026amp;amp; Innovation:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead groundbreaking applied research in Bayesian systems, distributional reinforcement learning, and multi-modal architectures to drive novel advances in AI and Foundational Intelligence (Ranking, Recommendations, Personalization) to fill out gaps in the Long Tail Curve of Discovery in order to grow the Business Offerings on both Guest and Host Long Tail Ends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge the gap between theoretical AI/ML advancements and real-world production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that new research can be effectively applied and scaled to meet practical needs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Architect and Design\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the architecture of large-scale Bayesian Framework-based AI systems at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop multi-pass sharded Bayesian + Discriminative/Generative single to multi agent systems for scale and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incorporate Mixture of Models and Agents, multitask learning, multi-objective optimization, and external knowledge systems into model designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate methods to interoperate with LLMs, LRMs, LMMs, and transformer-based architectures, ensuring seamless integration and collaboration within the AI ecosystem using AI Multi-Agentic Frameworks.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Model Development\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and refine Bayesian or Markovian Graph chains to incorporate uncertainty estimation, adaptive decision-making, and probabilistic reasoning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop foundational models by merging Bayesian techniques with Classical ML with L[L/M/R]Ms and other advanced architectures, ensuring compatibility and synergy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve systems for scalability, performance, and robustness, enabling models to absorb and adapt to diverse data sources and paradigms.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead technical direction and strategy for AI/ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional teams, including engineering leaders, product managers, and data scientists, to adopt unified intelligence platform approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code reviews, mentor engineers, and champion best practices in AI/ML.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Collaboration\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with structured and unstructured data to design models for diverse use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional partners to identify opportunities, refine requirements, and drive impactful solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technical decisions into business value.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, productionize, and maintain scalable AI/ML pipelines, including batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement advanced model evaluation systems, including interpretability, hyperparameter optimization, and drift detection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure system reliability and performance through rigorous testing and validation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;Minimum Qualifications\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s degree in Computer Science, Mathematics, or a related technical field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15+ years of technical experience in Applied Machine Learning, including producing code and deploying production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Scala\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt;, or \u0026lt;strong\u0026gt;C++\u0026lt;/strong\u0026gt;, with expertise in AI/ML frameworks (e.g., TensorFlow, PyTorch).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with Bayesian Neural Networks, Bayesian Learning, and Reinforcement Learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong math background in probability, statistics, and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with building scalable AI/ML systems using technologies like \u0026lt;strong\u0026gt;Spark\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Kafka\u0026lt;/strong\u0026gt;, and distributed architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with advanced ML techniques, including Mixture of Models, Ensemble Techniques, multitask learning, and sharded architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;Preferred Qualifications\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ph.D. in a relevant technical field with 15+ years of experience in AI/ML research and engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in architecting and leading large-scale AI/ML systems with enterprise-level impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with multitask and multi-objective optimization systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in designing knowledge-driven systems and integrating external knowledge sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with foundational models, transformers, and their role in interoperating with Bayesian systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership, collaboration, and communication skills in complex, matrixed organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of publishing research or developing novel AI/ML techniques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$296,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$370,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7955573?gh_jid=7955573","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3454041,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7955573,"updated_at":"2026-06-03T15:51:49-04:00","requisition_id":"TBD","title":"Principal AI/ML Researcher / Engineer In Reasoning, Planning, and Decision-making systems","company_name":"Airbnb","first_published":"2026-05-24T19:39:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;About the Role\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Principal / Distinguished AI/ML Researcher and/or Engineer with deep experience in reasoning, planning, and decision-making systems. This role is ideal for individuals who have architected post-training intelligence frameworks, integrated Large Reasoning Models (LRMs) with Knowledge Graphs, and applied Reinforcement Learning (RL) as a first-class component of adaptive planning and control. You will be responsible for inventing, scaling, and operationalizing intelligent decisioning substrates that blend symbolic and sub-symbolic methods, enabling next-generation AI systems that go beyond pattern recognition into the realm of deliberation, foresight, and agency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to build cognitive AI systems that combine post-trained foundational models, explicit memory and knowledge, and recursive planning strategies to power sophisticated real-world decisioning in personalized environments. You will collaborate across disciplines and influence company-wide AI architecture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core dimension of this role is the design and deployment of multi-agent systems, where reasoning, planning, and decisioning are distributed across networks of intelligent agents. You will formulate coherent, synergistic strategies that enable agents to cooperate, negotiate, and align objectives, ensuring that distributed intelligence converges to purposeful, high-quality outcomes across contexts.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Relevance and Impact of This Role\u0026amp;nbsp;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This role advances Airbnb\u0026#39;s AI capabilities toward reasoning, planning, and adaptive decision-making across complex real-world environments. The near-term impact spans improved decision quality, contextual intelligence, adaptive personalization, and operational coordination across guest and host workflows — introducing goal-directed reasoning systems capable of handling ambiguity, constraints, trade-offs, and multi-step planning. Guests benefit from more intelligent planning and assistance, while hosts and internal teams gain systems capable of adaptive optimization, dynamic recommendations, policy-aware decisioning, and intelligent workflow orchestration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Longer term, this role helps establish Airbnb\u0026#39;s leadership in cognitive AI systems and distributed intelligence architectures. The technologies developed here become the decisioning and reasoning substrate underlying the broader ecosystem — enabling AI systems that can deliberate, coordinate, adapt, and make coherent long-horizon decisions across multiple agents and environments. Over time, this positions Airbnb as an intelligent coordination and planning platform where AI systems actively reason, plan, and coordinate actions across the marketplace in ways that continuously improve user outcomes, ecosystem health, and strategic adaptability.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;What You Will Do\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Research \u0026amp;amp; Innovation\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive foundational and applied research in reasoning engines, planning architectures, and decision-making frameworks at scale in order to incorporate genAI into the ranking / recommendation / personalization stack in both single model to multi-agent ( system ) level intelligence with objective to grow the business (new user growth, abandoned user, long tailed user) in existing and new business areas while supporting Multi-Modal NL → Conversational Interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance techniques in LLM/LRM post-training, reinforcement learning–based decisioning, and knowledge-integrated agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design methods for plan induction, value estimation, and contingency modeling within intelligent agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore and validate protocols for distributed reasoning and joint planning among cooperative agents in multi-agent systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;System Design \u0026amp;amp; Architecture\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect RPD systems that integrate post-trained LLMs/LRMs, graph-structured memory (e.g., KGs), and RL-driven controllers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design recursive task planners, search-based or policy-based reasoners, and belief-state trackers that can interoperate with large model substrates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure modularity and extensibility through multi-agent frameworks, agentic substrates, and declarative planning pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define communication protocols, coordination strategies, and cross-agent knowledge alignment mechanisms to foster emergent cooperative intelligence.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Model Development\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve stateful, dynamic models that combine supervised learning with online/offline reinforcement, simulation-based rollouts, and symbol grounding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement hybrid pipelines that couple learned embeddings, prompted generative models, and graph-theoretic inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize systems for adaptive exploration, planning horizon control, and policy robustness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop frameworks for distributed value propagation, multi-agent credit assignment, and global planning from local agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Technical Leadership\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set direction for planning/reasoning infrastructure within the AI/ML platform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the technical conscience and architectural leader across high-stakes AI initiatives involving autonomous agents or high-fidelity decision pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor teams in systems thinking, causal modeling, symbolic-connectionist integrations, and long-term planning under uncertainty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead development of multi-agent reasoning systems, defining principles for inter-agent knowledge exchange, goal delegation, and cooperative decision resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Collaboration\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work across disciplines—product, infra, and design—to translate ambiguous product intent into multi-stage reasoning pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with researchers, ontologists, and ML engineers to encode world knowledge, goals, and values into usable inference artifacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a company-wide understanding of what it means to make intelligent choices, not just predictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams on distributed agent coordination, shared memory protocols, and policy harmonization across decision surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Operational Excellence\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Productionize real-time reasoning loops with low-latency inference, caching, retrieval-augmented generation, and streaming updates to symbolic memory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy post-training hooks for inserting logic, constraints, and domain priors into existing large models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create advanced monitoring, attribution, and evaluation pipelines for agent behavior and decision quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalize multi-agent orchestration, ensuring reliable and fault-tolerant communication and decision propagation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;Minimum Qualifications\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Masters or equivalent in Computer Science, AI, Cognitive Science, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recent published work or patents in AI, Cognitive Science, or related fields.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15+ years in AI/ML, including post-training architectures and production-scale reasoning systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced coding proficiency in Java, Python, C++, or similar, with experience in ML/RL frameworks (e.g., PyTorch, Ray, JAX, RLlib) at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience integrating LLMs/LRMs with Knowledge Graphs or structured world models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Reinforcement Learning and its application to decisioning and planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in hybrid model architectures: connectionist-symbolic fusion, retrieval-based agents, or goal-directed transformers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on multi-agent coordination, distributed RL, or cooperative inference systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;Preferred Qualifications\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ph.D. in AI, Machine Learning, Robotics, Cognitive Systems, or related areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Published work or patents in multi-agent reasoning, plan synthesis, knowledge-augmented learning, or generative control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in cognitive architectures, neuro-symbolic systems, or agent-based simulation environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead cross-functional research-to-production transitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with memory architectures, task graphs, or semantic program induction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work on distributed intelligence platforms with explicit agent interaction models and collective decision-making logic.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$296,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$370,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8025609?gh_jid=8025609","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3479264,"location":{"name":"Singapore, Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8025609,"updated_at":"2026-06-24T05:54:21-04:00","requisition_id":"ONE","title":"Principal, APAC Tax","company_name":"Airbnb","first_published":"2026-06-24T05:54:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are looking for a talented and exceptional regional tax Principal to join our team in Asia Pacific (“APAC”). \u0026amp;nbsp;You will be located in Singapore, but Australia is possible for an exceptional candidate.\u0026lt;br\u0026gt;This role will report to the Director, APAC Tax, and proactively partner with our APAC Country Managers and International Markets team, Finance, Legal and Policy to anticipate and identify tax issues, recommend solutions, research and solve problems, and support go-to-market, and exercise good business judgment while performing these functions and working closely with our global tax team.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will partner with internal stakeholders (Country and Territory Managers, Legal, Policy and Finance) and external advisers in response to the rapidly changing tax and legal landscape relating to technology companies:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interface with cross-functional teams as well as external tax advisers to implement tax strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In alignment with HQ, interact and work closely with local and APAC Legal and Policy teams to understand and help implement the company’s tax policy goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;As a regional tax Principal, You will own Airbnb’s tax obligations, manage risk and be the tax POC for the countries under your remit, which will include Australia, South Korea, and other geos in APAC as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your work will help both guard Airbnb from tax risks within our control, as well as help Airbnb achieve its APAC growth ambitions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage local, country and regional-level tax negotiations, audits, negotiations with government authorities, implementations and oversee compliance.\u0026amp;nbsp; This includes any interactions with the Australian Taxation Office, State Revenue Offices and the South Korean National Tax Service.\u0026amp;nbsp; (As well as other geos as required.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with local advisers and APAC Finance to oversee Airbnb’s tax obligations in your countries; identify opportunities to minimise tax liabilities and provide tax input on local stat reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with monitoring and analysing tax regulatory developments and tax law changes in the region, and communicate and document its impact to Airbnb and its business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where needed, research and analyse new business initiatives (including mergers \u0026amp;amp; acquisitions), and maintain documented tax technical advice and update relevant stakeholders as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage special projects in the region, and provide input and manage portions of tax integration of newly acquired businesses as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of direct and indirect tax regional experience with majority of time spent \u0026lt;strong\u0026gt;in a combination of\u0026lt;/strong\u0026gt;:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Big 4 accounting and/or law firm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AND multinational tech companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;platform / sharing economy experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation of tax technical knowledge with in-depth, practical experience evaluating and advising on international business initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional tax\u0026lt;/strong\u0026gt; experience required, which includes specific experience managing Australian tax issues (including ATO and state tax audits, as well as Advance Pricing Arrangements), as well as South Korea.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must operate independently and act as a \u0026lt;strong\u0026gt;strategic business advisor\u0026lt;/strong\u0026gt;, while keeping all stakeholders informed of local issues, while seeking input and collaborating within the Tax team and cross functionally where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and organizational skills with ability to manage multiple projects and prioritize work, influence stakeholders and communicate effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some international travel may be required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CA / CPA and/or LLB / LLM preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73694,"name":"Finance \u0026 Accounting","child_ids":[73678,73679,73677,76],"parent_id":60666}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278},{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8025692?gh_jid=8025692","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3479264,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8025692,"updated_at":"2026-06-24T05:54:22-04:00","requisition_id":"ONE","title":"Principal, APAC Tax","company_name":"Airbnb","first_published":"2026-06-24T05:54:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are looking for a talented and exceptional regional tax Principal to join our team in Asia Pacific (“APAC”). \u0026amp;nbsp;You will be located in Singapore, but Australia is possible for an exceptional candidate.\u0026lt;br\u0026gt;This role will report to the Director, APAC Tax, and proactively partner with our APAC Country Managers and International Markets team, Finance, Legal and Policy to anticipate and identify tax issues, recommend solutions, research and solve problems, and support go-to-market, and exercise good business judgment while performing these functions and working closely with our global tax team.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will partner with internal stakeholders (Country and Territory Managers, Legal, Policy and Finance) and external advisers in response to the rapidly changing tax and legal landscape relating to technology companies:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interface with cross-functional teams as well as external tax advisers to implement tax strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In alignment with HQ, interact and work closely with local and APAC Legal and Policy teams to understand and help implement the company’s tax policy goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;As a regional tax Principal, You will own Airbnb’s tax obligations, manage risk and be the tax POC for the countries under your remit, which will include Australia, South Korea, and other geos in APAC as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your work will help both guard Airbnb from tax risks within our control, as well as help Airbnb achieve its APAC growth ambitions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage local, country and regional-level tax negotiations, audits, negotiations with government authorities, implementations and oversee compliance.\u0026amp;nbsp; This includes any interactions with the Australian Taxation Office, State Revenue Offices and the South Korean National Tax Service.\u0026amp;nbsp; (As well as other geos as required.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with local advisers and APAC Finance to oversee Airbnb’s tax obligations in your countries; identify opportunities to minimise tax liabilities and provide tax input on local stat reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with monitoring and analysing tax regulatory developments and tax law changes in the region, and communicate and document its impact to Airbnb and its business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Where needed, research and analyse new business initiatives (including mergers \u0026amp;amp; acquisitions), and maintain documented tax technical advice and update relevant stakeholders as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage special projects in the region, and provide input and manage portions of tax integration of newly acquired businesses as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of direct and indirect tax regional experience with majority of time spent \u0026lt;strong\u0026gt;in a combination of\u0026lt;/strong\u0026gt;:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Big 4 accounting and/or law firm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AND multinational tech companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;platform / sharing economy experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation of tax technical knowledge with in-depth, practical experience evaluating and advising on international business initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional tax\u0026lt;/strong\u0026gt; experience required, which includes specific experience managing Australian tax issues (including ATO and state tax audits, as well as Advance Pricing Arrangements), as well as South Korea.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must operate independently and act as a \u0026lt;strong\u0026gt;strategic business advisor\u0026lt;/strong\u0026gt;, while keeping all stakeholders informed of local issues, while seeking input and collaborating within the Tax team and cross functionally where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and organizational skills with ability to manage multiple projects and prioritize work, influence stakeholders and communicate effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some international travel may be required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CA / CPA and/or LLB / LLM preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73694,"name":"Finance \u0026 Accounting","child_ids":[73678,73679,73677,76],"parent_id":60666}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278},{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7955579?gh_jid=7955579","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3454044,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7955579,"updated_at":"2026-05-24T19:37:28-04:00","requisition_id":"TBD","title":"Principal Machine Learning Engineer- LLM Fine-tuning and Optimization ","company_name":"Airbnb","first_published":"2026-05-24T19:37:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a principal machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent,\u0026amp;nbsp; recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD in Computer Science,\u0026amp;nbsp; Machine Learning, Mathematics, Statistics, or related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience with developing machine learning models and products at scale from inception to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming experience in Python and hands-on experience with frameworks such as PyTorch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of training, fine tuning, optimizing models and inference run-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Post-training experience\u0026lt;/strong\u0026gt; in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Or specialized experience\u0026lt;/strong\u0026gt; in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PhD\u0026lt;/strong\u0026gt; in AI, machine learning, data science, or related technical fields.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Publications at peer-reviewed AI conferences (e.g., NeurIPS, CVPR, ICML, ICLR, ICCV, and ACL).\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Support Systems\u0026lt;/strong\u0026gt;: Experience with AI technologies in customer support applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for AI production\u0026lt;/strong\u0026gt;: Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Acumen\u0026lt;/strong\u0026gt;: Experience deploying and scaling business-critical AI services and driving architectural requirements on ML infrastructures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$292,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$365,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7826679?gh_jid=7826679","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415698,"location":{"name":"Remote-US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7826679,"updated_at":"2026-04-17T17:11:47-04:00","requisition_id":"ONE","title":"Principal Software Engineer, Performance","company_name":"Airbnb","first_published":"2026-04-17T17:11:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb\u0026#39;s infrastructure is scaling fast in the AI era: more compute, more GPU spend, more complexity across the stack. The Infrastructure Performance team exists to make sure that growth doesn\u0026#39;t come at the cost of speed, reliability, or efficiency. We treat performance as a first-class engineering property - measurable, continuously improving, and enforced across the software lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is the most senior performance engineering role at the company. In this role, you won\u0026#39;t be handed a roadmap. You\u0026#39;ll build one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Performance team owns performance across the full stack: CPU and GPU fleet utilization, backend service efficiency, end-to-end request latency, storage, ML infrastructure, and observability. That means instrumenting and profiling at scale, discovering hot paths, shaping how teams across the company think about performance SLOs, and influencing build vs. buy decisions on emerging hardware and software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team also builds the tooling that lets every backend team self-serve performance insights, scaling good decisions beyond your direct involvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On the product side, as the TL for Performance team, you will partner with engineering teams to tie infrastructure performance directly to user experience and business outcomes. When a host\u0026#39;s listing loads faster or a guest\u0026#39;s search returns cleaner results, some of that is the win enabled by the Performance team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role is unusual\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Most performance engineering roles are reactive: triage a regression, close the ticket. This one is different. You\u0026#39;ll be setting the strategy, defining what \u0026quot;good\u0026quot; looks like, and building systems that make performance a default property of how Airbnb ships software. That requires someone who can operate at both the systems level and the organizational one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;ve been waiting for the chance to shape how an entire company thinks about performance, this is it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What you\u0026#39;ll do:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive Airbnb\u0026#39;s long-term performance strategy, spanning product performance, infrastructure efficiency, and business objectives for scale and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the architecture and development of performance profiling and instrumentation infrastructure, covering CPU, GPU, memory, request hot paths, utilization, and deployment events, making these capabilities available to all backend teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with infrastructure teams across compute, reliability, backend frameworks, and AI Infra to ensure the fleet operates at optimal utilization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect performance outcomes to business objectives and company-wide SLOs, and guide engineering teams in keeping the stack scalable and efficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging hardware and software technologies, engage with the external solutions ecosystem, and advise on build vs. buy decisions in areas of strategic importance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and technically uplevel engineers across the organization through design reviews, architectural guidance, and performance best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;About you:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of performance engineering experience in high-scale, high-growth production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of how software and hardware systems interact at scale, including architectural patterns for performance-critical stacks. You know the difference between a bad algorithm and a bad cache eviction policy, and you\u0026#39;re comfortable in the kernel, in the JVM, and in a post-mortem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong familiarity with public cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with profiling and instrumentation tooling across CPU, GPU, memory, and distributed request tracing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to define performance objectives and drive delivery against company-wide SLOs across multiple organizations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know how to move organizations, not just codebases: you\u0026#39;ve influenced teams that don\u0026#39;t report to you, made the case for long-term investments over short-term fixes, and mentored engineers who went on to do exceptional work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and influence skills; comfortable driving technical direction with senior engineering and product leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$292,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$365,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7759059?gh_jid=7759059","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399504,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7759059,"updated_at":"2026-07-14T19:36:57-04:00","requisition_id":"ONE","title":"Principal, Strategic Finance, Community Support","company_name":"Airbnb","first_published":"2026-03-26T15:58:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a thoughtful, analytically rigorous, and strategically minded finance professional to partner with our Community Support leadership team. This role sits at the intersection of strategy, product, and operations: evaluating the impact of what we build, shaping the Airbnb customer experience, and connecting Community Support initiatives to Airbnb\u0026#39;s broader company priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be a trusted advisor to leadership and a key voice in cross-functional conversations across Product, Engineering, Finance, and Operations, working on some of the most consequential technology and investment decisions at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build frameworks to measure ROI and cost-effectiveness of technology deployed within Customer Support, surfacing where investments are working and where spend should be reallocated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop financial analyses evaluating AI initiatives, differentiated Customer Support models, unit economics, customer retention, and contribution margin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide financial analysis and deal support for negotiations with operations partners to secure optimal pricing and contract terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Customer Support proactively and efficiently supports new business initiatives such as Hotels on Airbnb, Experiences, and other partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Customer Support industry trends and emerging technologies, including AI in customer service, to identify risks and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own core financial planning for CS, including forecast accuracy, the annual planning process, and long range planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years in strategic finance, investment banking, or management consulting, ideally with meaningful exposure to customer support or operations at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient under pressure, with a track record of prioritizing and delivering in fast-paced, ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence and exceptional communication skills; proven ability to translate operational concepts into clear financial insights and influence senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb financial modeling skills; comfortable building frameworks from scratch, stress-testing assumptions, and sizing complex opportunities with incomplete data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SQL or willingness to learn; able to independently extract, manipulate, and analyze large datasets and develop strategic narratives for an executive audience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a scaled marketplace, platform, or technology company with a global CS operation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data visualization software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with customer support economics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$206,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8003178?gh_jid=8003178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3470121,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8003178,"updated_at":"2026-06-15T19:47:32-04:00","requisition_id":"ONE","title":"Process Risk and Compliance Operations Manager","company_name":"Airbnb","first_published":"2026-06-15T19:47:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking \u0026amp;amp; Listing issues, Safety \u0026amp;amp; Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In this role you will own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support — translating investigative findings, AI/ML model outputs, operational signals, and emerging threats into decisions and actions that protect Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A defining element of this role is your close partnership with the Insider Threat program. Together, you will form a complementary unit: you will ensure that investigative outcomes are contextualized within the broader risk ecosystem — informing risk appetite decisions, shaping detection strategy, and driving remediation accountability. You will co-own escalation frameworks, jointly challenge detection model effectiveness, and ensure that the feedback loop between investigations, risk governance, and AI-driven detection is robust and continuously improving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Beyond analysis and governance design, you will serve as the program manager for systemic root cause resolution — ensuring that when investigations, incidents, or risk assessments reveal structural vulnerabilities, those root causes do not languish in a findings log but are tracked, assigned, resourced, and driven to completion across the organization. This requires the discipline of program management combined with the authority and influence to hold cross-functional teams accountable for closing gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critically, as Airbnb accelerates its use of AI and automation across operations, you will serve as a risk steward for AI systems that touch Community Support —\u0026amp;nbsp; leading governance and discussions of the implications of deploying AI in high-stakes decision-making environments. This is not a technical role; it is a role that requires you to ask the right questions of technical teams, interpret outputs with skepticism, and ensure that AI-driven processes are governed with the same rigor as human-driven ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be joining a new team and have the opportunity to shape its development, taking on a growing leadership role over time. We are looking for someone with the drive to build something from nothing and push for growing excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4 style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Risk Strategy, Frameworks and AI Risk Governance\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and own the CS Risk Appetite Framework — define guardrails, escalation triggers, and pre-approved response actions. This is not a documentation exercise; it requires continuous negotiation with senior leaders and cross-functional partners to calibrate organizational tolerance in a rapidly changing threat environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the CS Risk Registry as a living strategic instrument. Your job is to challenge what gets prioritized, determine whether risk scores reflect reality, identify risks that automated systems miss entirely (e.g., emergent social engineering tactics, regulatory shifts, insider collusion patterns), and ensure accountability for remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and stress-test risk assessment standards — including key risk indicators (KRIs), risk typologies, and emerging threat hypotheses. Critically evaluate whether existing KRIs remain meaningful or whether they have become stale proxies that create false confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the evolution of models and processes used in detection triage and investigation\u0026amp;nbsp; — not by building models, but by interrogating model assumptions and sources of risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish ongoing governance cadences — risk review boards, quarterly risk assessments, and challenge sessions where risk assumptions are pressure-tested by diverse stakeholders, not simply ratified.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Investigations Partnership and Strategic Oversight\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with the Insider Threat Investigations to ensure investigative outcomes are systematically captured, contextualized, and integrated into risk governance. Your role is to provide the strategic risk lens — asking: \u0026lt;em\u0026gt;What does this pattern of findings tell us about our risk posture? Where are our blind spots? What should we investigate that we are not?\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-design escalation and review protocols for high-severity investigation findings and risk non-compliant transactions. Ensure that escalation criteria evolve as threat actors adapt, and that protocols account for edge cases that automated triage systems cannot handle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in joint case reviews, postmortems, and incident debriefs to extract systemic insights: \u0026lt;em\u0026gt;Is this a one-off or a pattern? Does this reveal a control gap? Does this change our risk appetite?\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic risk context to the Investigations team — help prioritize investigative focus areas based on risk registry intelligence, KRI trends, and organizational risk appetite rather than solely on case volume or severity scores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the feedback loop between investigations and AI-driven detection systems — ensuring that investigative findings inform detection improvements, and that detection model performance is tracked, challenged, and reported as part of the broader risk posture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Root Cause Resolution Program Management\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end lifecycle of root cause resolution — from the moment a systemic root cause is identified (through investigations, incidents, postmortems, risk assessments, or AI model failures) through to verified remediation and closure. This is not an analytical exercise alone; it is a program management discipline that requires tracking, accountability, and sustained cross-functional pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and govern a centralized root cause and remediation tracker that captures all identified systemic issues, assigns clear ownership, defines resolution milestones and deadlines, and provides real-time visibility into remediation progress. Ensure this tracker is reviewed at regular governance cadences and escalated when timelines slip.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Distinguish between symptomatic fixes and true root cause resolution. Challenge teams that propose surface-level patches and advocate for structural solutions — even when they are harder, slower, or require investment from teams outside CS. Escalate to senior leadership when organizational inertia prevents meaningful remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional remediation workstreams — coordinate across relevant partner teams to ensure that root cause resolution plans are resourced, sequenced, and executed. Hold workstream owners accountable through regular status reviews, blockers identification, and executive escalation where necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track resolution effectiveness over time — monitor whether implemented fixes actually reduce the recurrence of the underlying risk. If a root cause was \u0026quot;resolved\u0026quot; but the same pattern reappears, re-open the issue and drive a deeper investigation into why the fix failed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate root cause intelligence into the risk registry and risk appetite framework — ensure that patterns of recurring root causes inform risk scoring, KRI design, and strategic risk priorities. If the same category of root cause keeps surfacing, that is a signal that the risk framework itself needs adjustment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on root cause resolution health to senior leadership — including metrics on open vs. closed root causes, average time to resolution, aging items, recurrence rates, and cross-functional accountability. Make this a standing component of executive risk reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Executive Reporting and Risk Communication\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Craft and deliver executive-level risk narratives, provide the interpretive layer that tells leadership what the data means, what decisions are required, and what trade-offs are at stake. This requires the ability to synthesize ambiguous, incomplete, and sometimes contradictory signals into a coherent story under time pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the reporting architecture — determine what should be measured, how it should be presented, and to whom. Challenge vanity metrics and advocate for indicators that reflect actual risk exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain monitoring thresholds and escalation triggers in collaboration with the Investigations Manager — ensuring these thresholds are calibrated to real-world conditions rather than historical baselines that may no longer apply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate investigative findings, root cause resolution status, and AI model performance data into actionable risk mitigation recommendations — bridging the gap between technical teams and executive decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Cross-Functional Influence and Organizational Risk Culture\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional risk alignment — serving as the connective tissue that ensures risk is managed holistically rather than in silos. This requires relationship-building, political navigation, and the credibility to challenge peers and senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead systemic risk reviews — going beyond surface-level incident response to identify structural vulnerabilities, incentive misalignments, and process design flaws that create risk. Ensure findings from these reviews feed directly into the root cause resolution program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the integration of risk thinking into operational design — ensuring that new processes, tools, and AI deployments are evaluated through a risk lens before launch, not after failure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a change agent for risk culture — moving the organization from reactive compliance toward proactive risk intelligence. This means influencing behavior, not just writing policies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Leadership, Mentorship and Capability Building\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and mentorship to more junior team members — developing their ability to think critically about risk, challenge data, and communicate effectively with senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver risk and compliance training that goes beyond checkbox compliance — building genuine risk literacy across CS teams, including an understanding of AI risks and limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of constructive challenge — where team members are expected to question assumptions, flag concerns, and contribute to the continuous evolution of the risk program.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Risk Management, Finance, Operations, or related field (advanced degree preferred), or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in risk management, compliance, governance, or operational risk — with a demonstrated track record of building and evolving risk frameworks, registries, and reporting programs (not just maintaining them).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven program management capability — specifically the ability to drive complex, cross-functional remediation and root cause resolution efforts from identification through verified closure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with or providing strategic oversight to investigations teams — with a strong understanding of how investigative findings translate into enterprise risk intelligence and governance action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to evaluate and govern AI/ML systems from a risk perspective — you do not need to build models, but you must be able to critically assess model assumptions, failure modes, bias risks, and governance requirements. Experience challenging technical teams on AI outputs and driving human-in-the-loop governance is essential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to synthesize ambiguous, complex, and sometimes conflicting information into clear risk narratives and strategic recommendations for executive audiences. If your strength is compiling data rather than interpreting it, this is not the right role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational influence and stakeholder management skills — with a track record of driving cross-functional alignment, navigating ambiguity, and influencing senior leaders without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking and intellectual curiosity — a default posture of healthy skepticism toward automated outputs, historical baselines, and consensus assumptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt and innovate, challenge the status quo, and identify new solutions while effectively balancing risk, speed, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI risk management frameworks (e.g., NIST AI RMF, ISO 42001, EU AI Act compliance frameworks) or direct involvement in governing AI systems in operational environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing fraud, safety, or insider threat risk frameworks, strategies, and operational models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center operations in process design and optimization, customer support strategies, and/or quality assurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with GRC platforms, risk management tools, case management systems, or investigation ticketing platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in \u0026amp;nbsp;states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously \u0026amp;nbsp;evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$156,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$193,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7775427?gh_jid=7775427","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404463,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7775427,"updated_at":"2026-05-22T07:04:08-04:00","requisition_id":"ONE","title":"Product Manager, EMEA","company_name":"Airbnb","first_published":"2026-04-07T09:39:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International Product Marketing team is part of the worldwide Product Marketing team and we are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local teams, while maintaining close alignment with the global organization. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships\u0026amp;nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Manager based in our EMEA region, you will report to the Product Marketing Director for International Markets. You will play a pivotal role in understanding the needs, pain points, and wants\u0026amp;nbsp; of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features in major releases and for test and learn pilots, after having successfully championed for customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with the communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in London (or within easy commuting distance).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement best-in-class product development and management practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and execute new products that deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP\u0026amp;amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define goals and success with clearly measurable objectives and key results for your area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging product demos to press, showcasing key features and functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-12 years of product management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and at least one other European language (strong preference for Spanish, French, or German) due to market needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of product leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with doing \u0026lt;strong\u0026gt;individual contributor\u0026lt;/strong\u0026gt; product management work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in building and scaling global consumer products and ecosystems that people love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of driving execution across teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative and results oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel at least 25% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£112,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£140,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8055637?gh_jid=8055637","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3491307,"location":{"name":"California, Oregon, Washington"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8055637,"updated_at":"2026-07-20T13:06:04-04:00","requisition_id":"ONE","title":"Product Manager, Identity","company_name":"Airbnb","first_published":"2026-07-20T12:20:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and our business, and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;As Product Manager for Identity, you will help set the strategy and drive execution of mission-critical identity verification systems and experiences. Airbnb is special in that it’s a platform that brings people together. You’ll shape how we build trust between guests and hosts on Airbnb and beyond, and build an identity platform that will enable all the different ways we want our guests and hosts to interact on Airbnb now and into the future—and in the process, help create the most trusted community of travelers in the world.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define and drive the roadmap for Identity on Airbnb — including mission-critical\u0026amp;nbsp; identity verification technologies and flows, new identity-related features, and extending the value of a verified identity beyond the immediate Airbnb platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make prioritization calls that balance multiple competing objectives: trust, guest experience, booking success, and overall marketplace health.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with design, engineering, and policy teams to collaboratively drive execution of the roadmap you define.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align cross-functional partners including Account, Trust \u0026amp;amp; Safety, Guest Experience, Host Experience, and Customer Support — on shared goals and roadmap sequencing.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify and evaluate external partnership opportunities that could extend the reach and value of our identity ecosystem.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and oversee A/B experiments with rigorous metric design and long-term effect measurement and booking impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Foster an environment where product managers, engineers, designers and other cross-functional team members align on shared goals and collaborate on building the future\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of product management experience, with at least 3 years on identity and trust-related topics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of owning strategy and roadmap for technically complex systems — not just managing features, but setting direction and making hard prioritization calls\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with identity standards being developed around the world and the ability to chart an ambitious long-term path through this evolving space.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to earn the respect of engineers and subject matter experts— engaging at a level that builds credibility.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Expertise in collecting and using data to perform business analysis and support product strategy decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategy into actionable guidance for design and engineering\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfort working in ambiguity and a bias toward innovative solutions rather than incremental onesExperience evaluating external partnerships and an understanding of how partnerships can accelerate strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated expertise pitching complex ideas to executive teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated experience in both inbound (feature definition) and outbound (communication and marketing) aspects of product management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, it is strongly preferred that the successful applicant will need to be based on the West Coast of the US to be able to collaborate efficiently with other members of the team in the pacific time zone. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8044715?gh_jid=8044715","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486759,"location":{"name":"San Francisco, CA, New York, NY"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8044715,"updated_at":"2026-07-23T13:23:11-04:00","requisition_id":"ONE","title":"Product Manager, Incubations","company_name":"Airbnb","first_published":"2026-07-08T12:06:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The PM team at Airbnb is building an incubation machine to rapidly test and launch new business ideas that extend Airbnb beyond its core stays offering.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are seeking an exceptional product manager to drive this incubation engine — partnering closely with business, partnerships, engineering, and design to take new ideas from concept to validated MVP. In this role, you will own product work across multiple incubation tracks simultaneously, designing and piloting minimum viable experiences that test key business hypotheses. You will work within a modular platform of configurable components for most incubations, and partner with engineering and design for deeper integrations.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define and drive the product vision, strategy, and roadmap for multiple incubation tracks simultaneously.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate new business ideas and hypotheses into clear MVP scopes, leveraging the Guest App’s configurable platform components wherever possible to minimize engineering investment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and run pilots with clearly defined success criteria and measurable OKRs; synthesize learnings quickly and make data-driven graduate/expand/stop recommendations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build strong working relationships with business development, partnerships, and external partners to ensure new offerings integrate seamlessly into the guest experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Craft compelling product narratives for new incubations — for internal leadership alignment and for external launch communications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and maintain a prioritization framework that balances multiple concurrent incubation tracks against core product demands.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Foster open communication and curiosity across a scrappy, fast-moving team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Operate with speed and quality, shipping features, learning, and iterating with high throughput.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of consumer product management experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products — at a consumer internet company, marketplace, or equivalent.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong business acumen: ability to rapidly assess business viability, size opportunities, and translate loosely-defined hypotheses into testable MVP scopes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfort operating in ambiguity; able to structure new problem spaces into actionable roadmaps with minimal process.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience managing multiple concurrent workstreams with competing priorities and tight timelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience developing product narratives and working with marketing and communications to bring new offerings to market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable doing hands-on individual contributor product work and mastering the details in a scrappy environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated curiosity and point of view on incorporating AI tools into the product workflow.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with marketplace or travel/hospitality products.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Background in new business development, venture, or startup-style teams within a larger organization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with platform-based product development (configurable components, merchandising systems, API partner integrations).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience building products powered by partnerships or external API integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, there is a strong preference for the successful applicant to be based in San Francisco, CA ir New York, NY to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":85791,"name":"New York, United States","location":"New York, New York, United States","child_ids":[],"parent_id":63868},{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7905365?gh_jid=7905365","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3436514,"location":{"name":"San Francisco, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7905365,"updated_at":"2026-05-07T19:51:38-04:00","requisition_id":"ONE","title":"Product Manager, Relevance and Personalization","company_name":"Airbnb","first_published":"2026-05-07T19:51:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Relevance \u0026amp;amp; Personalization (R\u0026amp;amp;P) team is Airbnb\u0026#39;s matching intelligence engine — a talented team of ML engineers, applied researchers, and technical program managers who connect guests to the right listings across every surface and help hosts compete and thrive in our marketplace. We work at the intersection of search ranking, recommendations, personalization, and generative AI, and we\u0026#39;re building toward a future where Airbnb feels less like a search engine and more like a knowledgeable travel companion that understands your needs across your entire trip journey.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;As Product Manager for Relevance \u0026amp;amp; Personalization, you will help set the strategy and drive execution for some of Airbnb\u0026#39;s highest-leverage AI systems. You\u0026#39;ll own the roadmap and shape how personalization works across the guest journey, and help define how we close the feedback loop for hosts. You\u0026#39;ll partner with engineers, researchers, designers, and cross-functional teams to ship systems that directly drive bookings, guest satisfaction, and host success — at global scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define and drive the roadmap for Airbnb\u0026#39;s relevance and personalization platform — from natural language query understanding to multi-turn, context-aware discovery experiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make prioritization calls that balance multiple competing objectives: guest experience, host success, revenue, fairness, and marketplace health\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with ML engineers and applied researchers to shape model strategy, evaluation frameworks, and experimentation design\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align cross-functional partners — Guest, Host, MarTech, Trust \u0026amp;amp; Safety, Customer Support — on shared goals and sequencing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive the Tripcycle vision: ensuring R\u0026amp;amp;P\u0026#39;s intelligence layer connects across the full trip lifecycle, from inspiration through post-trip\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and oversee A/B experiments with rigorous metric design and long-term effect measurement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Foster an environment where engineers and product managers collaborate on building the future\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of product management experience, with at least 3 years on ML, search, recommendations, or AI-powered products at scale\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of owning strategy and roadmap for technically complex systems — not just managing features, but setting direction and making hard prioritization calls\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong experimentation fluency: comfortable designing A/B tests, interpreting counterfactual results, and reasoning about proxy metrics vs. long-term outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working on two-sided marketplaces or platforms where you balanced supply-side and demand-side tradeoffs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to earn the respect of Staff and Principal-level engineers and researchers — you don\u0026#39;t need to write code, but you need to engage at a level that builds credibility\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategic intent into actionable guidance for engineers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with LLM-based products in production — ideally involving evaluation challenges, latency constraints, or safety and guardrail work (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with reinforcement learning, contextual bandits, or explore/exploit frameworks in a product context (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Background working alongside applied researchers or with teams that publish externally (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8081925?gh_jid=8081925","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501495,"location":{"name":"San Francisco, CA, Seattle WA, New York, NY"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8081925,"updated_at":"2026-07-23T19:40:17-04:00","requisition_id":"ONE","title":"Product Manager, Services","company_name":"Airbnb","first_published":"2026-07-23T19:40:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb has always been about where you stay. Guest Services is about everything that makes a trip more convenient and special once you\u0026#39;re there. A private chef cooking dinner in your home. A massage after a day of hiking. A photographer to capture the trip. Groceries waiting when you land, a ride from the airport, your bags stored between checkout and your flight, a car to explore beyond city limits. As Product Manager, Guest Services, you will help build an entirely new business line and a new reason for millions of guests to open Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This is a rare opportunity to work on a genuine zero-to-one bet inside a company at global scale. The categories are still being defined, the playbook is still being written, and the ceiling is enormous: every trip is a chance to add a service, and every service is a chance to deepen why guests choose Airbnb. You\u0026#39;ll partner closely with the teams building the supply side (hosts and partners), along with engineering, design, data science, and operations, to grow new categories from first bookings into thriving marketplaces.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself. Bring the real, unfiltered voice of the guest into every prioritization conversation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side, so that what\u0026#39;s great for guests is also sustainable for the hosts and partners delivering the service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of consumer product management experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products — at a consumer internet company, marketplace, or equivalent.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experienced builder: Ability to prototype using the latest AI tools to prove hypotheses and get user feedback quickly\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong business acumen: Ability to rapidly assess business viability, size opportunities, and translate loosely-defined hypotheses into testable MVP scopes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfort operating in ambiguity: Ability to structure new problem spaces into actionable roadmaps with minimal process.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience managing multiple workstreams with competing priorities and tight timelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience developing product narratives and working with marketing and communications to bring new offerings to market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable doing hands-on individual contributor product work and mastering the details in a scrappy environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, there is a strong preference for the successful applicant to be based in San Francisco, Seattle, WA or New York, NY to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8082161?gh_jid=8082161","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501608,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8082161,"updated_at":"2026-07-27T14:04:01-04:00","requisition_id":"ONE","title":"Product Manager, Tickets","company_name":"Airbnb","first_published":"2026-07-24T18:02:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Marketing \u0026amp;amp; Management leaders imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts — and crafting the narratives that bring those products to the world. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking, deep research, and compelling go-to-market storytelling. They partner with talented cross-functional team members across engineering, design, operations, data science, marketing, and communications, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are positioned and communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release to growth. And your cross-functional work ensures a consistent product voice across the experiences being built at Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are seeking a Product Marketing \u0026amp;amp; Management leader to join our Tickets team. Tickets is a new and fast-growing business spanning attractions, tours, and live events, and you\u0026#39;ll be at the forefront of defining the category for Airbnb — shaping a product guests love, building the supply that powers it, and telling the story that brings it to market. This is an exciting opportunity to stand up a business from the ground up and leave a lasting impact on how the world explores and connects.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and maintain a product vision, strategy, and roadmap for Airbnb Tickets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Synthesize guest, host, and partner feedback and translate it into product features and positioning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop the public-facing messaging and narrative for Tickets, and land the value proposition with guests, supply partners, and the media.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align product teams and cross-functional partners across marketing, communications, and PMM.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop partnerships with attractions operators, tour providers, and live event suppliers, with a focus on both supply and demand.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure the existing storefront is healthy and the quality bar is high across ticket listings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Role model behaviors that encourage open communication and curiosity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make judgements and prioritization decisions that are in the best interests of our users.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Efficiently execute to ship products and deliver impact for our business and users.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of product management and/or product marketing experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience creating product messaging and positioning and delivering it to customers and the media.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated inbound and subject matter expertise, ideally in ticketing, travel, events, or marketplace businesses.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Background in ticketing marketplaces, including hands-on experience with operator and supply-side tools and with ticketing standard APIs and integrations (e.g., reservation and distribution systems, connectivity platforms, barcode/QR validation).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Requirements gathering \u0026amp;amp; documentation — framed around turning ambiguous problems into clear specs that align eng, design, and partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Backend ticketing data model — ticket types, fare/price classes, entitlements, and how those relationships structure inventory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Inventory \u0026amp;amp; availability modeling — capacity, time slots, holds, and real-time availability across supply sources.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excited to build a new business that brings the best possible ticketing experience to all the guests and hosts on our platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated track record of product leadership in a cross-functional environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Built and scaled global consumer products, marketplaces, or ecosystems that people love.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working on consumer products that drive significant revenue.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A strong ability to effectively use data and perform business analysis to support product strategy and go-to-market decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excited to drive execution across teams in a fast-paced environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Enjoys doing individual contributor product and product marketing work and staying in the details.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong ability and desire to travel frequently, including domestic and international.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8082854?gh_jid=8082854","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501894,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8082854,"updated_at":"2026-07-24T20:04:21-04:00","requisition_id":"ONE","title":"Product Manager, Wallet","company_name":"Airbnb","first_published":"2026-07-24T18:14:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight guests. They deeply understand user needs and translate these into strategies that combine strong product thinking with deep research. They partner with talented cross-functional teams across Engineering, Design, Analytics, Data Science, Finance, and Payments, leading teams to execute a shared vision. Critically, they work alongside platform product teams who build the underlying capabilities — knowing when to own, when to collaborate, and when to hand off.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will be joining the Wallet team, working closely with Payments, Design, Engineering, Finance, Analytics, Trust \u0026amp;amp; Safety, and our broader Guest Experience organization to build the financial home for every Airbnb guest.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We are seeking an exceptional product marketing leader to define and build Wallet — Airbnb\u0026#39;s new financial hub for guests. Wallet will transform how guests manage their financial relationship with Airbnb, bringing together payment methods, stored value, credits, and spending features into one trusted, engaging place that guests return to between trips — not just at checkout.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will drive the product vision and roadmap for Wallet end-to-end: from the core financial hub experience through to its integration with Payments and Checkout. The ideal candidate brings deep experience building consumer financial products, understands the payments ecosystem, and has the checkout and conversion instincts to reduce friction at the moment of booking. Success in this role means guests proactively managing their financial relationship with Airbnb, higher credits and stored value utilization, and Wallet becoming the platform on which future financial products are built.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead the product vision, strategy, and roadmap for Wallet — defining what it means to give every Airbnb guest a financial home they trust and return to.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build the core Wallet experience: payment method management, spending power visibility (credits, stored value, refunds), and personalized financial communication.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Drive engagement on Wallet surfaces during and between trips, making the product feel valuable and revisitable — not just a utility reached at checkout.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with Payments Engineering to expand the payment methods and financial capabilities available to guests across global markets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaborate closely with platform product managers who build the payment and financial infrastructure Wallet sits on — delegating capability work generously, staying aligned on shared roadmaps.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Work closely with Checkout to ensure Wallet and payment setup reduce friction at the moment of booking.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Design and run A/B experiments to optimize conversion and engagement, translating data into product decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaborate with Design to create guest-facing financial experiences that feel delightful and trustworthy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Work with Trust \u0026amp;amp; Safety, Fraud, and Finance to ensure payment flows are secure and compliant globally.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Define goals with clearly measurable OKRs and build cross-functional and executive alignment across Product, Engineering, Design, Finance, and Legal.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Inspire teams and leadership to support a long-term Wallet vision that grows from a financial hub into a platform for new guest financial products.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;8+ years of product management experience, with deep experience building consumer-facing wallet, stored value, or digital financial products.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proven track record making a financial product feel engaging and valuable beyond a utility — can speak to retention, return visits, and active engagement metrics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong understanding of the payments ecosystem: card networks, digital wallets, BNPL/installments, local payment methods, and emerging payment rails.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience shipping payment method expansions or new payment capabilities at consumer scale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated success driving checkout or transaction conversion improvements through experimentation and data-driven iteration.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong design sensibility; experience partnering closely with design teams to make financial UX feel trustworthy, personalized, and proactively useful.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;A collaborative working style with platform product teams — comfortable delegating capability work to partners and sharing ownership of integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated success building cross-functional alignment across Engineering, Design, Finance, Legal, and Payments stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working on consumer products at global scale, with sensitivity to how payment behaviors, regulations, and preferences vary by market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excited to drive execution across large cross-functional teams in a fast-paced environment, while remaining hands-on with the product details.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Desire to do individual contributor product management work with a bias toward experimentation and iteration.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible with a strong preference for the successful applicant to be based in San Francisco, CA. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6557174?gh_jid=6557174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3052252,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":6557174,"updated_at":"2026-05-28T18:22:40-04:00","requisition_id":"MULTI","title":"Product Program Manager, Roadmap Planning \u0026 Program Management","company_name":"Airbnb","first_published":"2025-01-22T12:17:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Roadmap Planning \u0026amp;amp; Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide bi-annual releases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb’s future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They\u0026#39;re good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class communicator that can simplify the complex\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings an experienced product mindset to tie strategy and execution together\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops program plans that are unique to each initiative and require strategic thinking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates at a variety of altitudes by tailoring communication style and approach\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert collaborator that is able to understand consumer, technology, and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goes beyond status reporting to drive issues to resolution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands best practices, drives improvements, and focuses on simplification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of\u0026amp;nbsp; experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and/or technology experience including product management or engineering (software preferred)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability of shipping software products at global scale having overcome a variety of challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class verbal and written communication skills that can simplify complex topics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional influencing and presentation skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity in a fast-paced, hyper-growth organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$176,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7927170?gh_jid=7927170","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3445183,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7927170,"updated_at":"2026-07-08T15:39:15-04:00","requisition_id":"MULTI","title":"Program Manager, Community Support","company_name":"Airbnb","first_published":"2026-05-18T13:13:34-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;équipe du soutien à la communauté au sein des opérations mondiales est la voix de la marque Airbnb. Avec plus de 20\u0026amp;nbsp;000\u0026amp;nbsp;ambassadeurs au service de notre communauté, elle constitue le lien essentiel qui permet chaque année à des millions de voyageurs et d\u0026#39;hôtes de vivre des expériences enrichissantes et de ressentir un véritable sentiment d\u0026#39;appartenance sur notre plateforme.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Notre organisation croit en l\u0026#39;importance d\u0026#39;offrir une expérience fluide à grande échelle. Elle collabore avec l\u0026#39;ensemble de l\u0026#39;entreprise afin d\u0026#39;intégrer l\u0026#39;expérience de soutien à toutes les étapes du parcours utilisateur et s\u0026#39;efforce de faire du soutien à la communauté un avantage stratégique et un facteur distinctif clé pour notre marque.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En tant que gestionnaire de programme de soutien à la communauté, vous serez responsable de la mise en œuvre de programmes d\u0026#39;envergure, interfonctionnels et multiplateformes qui contribuent directement aux objectifs stratégiques de l\u0026#39;organisation du soutien à la communauté et d\u0026#39;Airbnb. Vous agirez comme point de liaison entre des fonctions d\u0026#39;affaires essentielles comme le soutien à la communauté, le marketing, la création, les produits et plateformes, la conception, l\u0026#39;ingénierie, les politiques et les communications. Vous veillerez à harmoniser les parties prenantes et à accompagner les équipes tout au long du processus de concrétisation des initiatives stratégiques. Vous assurerez la gestion complète des initiatives, allant de la définition de la portée à la planification et de l\u0026#39;exécution jusqu\u0026#39;au lancement, dans le but de garantir le succès de nos produits ainsi que l\u0026#39;expérience de nos hôtes et voyageurs. La personne recherchée devra posséder une solide expérience de collaboration avec des cadres supérieurs et être en mesure d\u0026#39;influencer efficacement des parties prenantes à tous les niveaux de l\u0026#39;organisation Airbnb. Vous jouerez un rôle essentiel dans la concrétisation de la vision du soutien à la communauté. On veut bâtir la communauté de voyage la plus fidèle au monde grâce à des services exceptionnels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diriger des équipes interfonctionnelles complexes et gérer simultanément plusieurs programmes, tout en assurant une livraison réussie dans des contextes parfois ambigus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer étroitement avec la haute direction afin d\u0026#39;assurer l\u0026#39;alignement stratégique, de communiquer l\u0026#39;état d\u0026#39;avancement des projets et de gérer les attentes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Élaborer et mettre en œuvre des plans et échéanciers de programme visant l\u0026#39;atteinte d\u0026#39;indicateurs de performance conformes aux attentes de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve de curiosité, anticiper les obstacles et gérer habilement les changements avec les parties prenantes interfonctionnelles, de la phase de conception initiale jusqu\u0026#39;au lancement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Évaluer les risques d\u0026#39;affaires et organisationnels afin de formuler des recommandations éclairées quant aux compromis à privilégier.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assurer une boucle de rétroaction complète\u0026amp;nbsp;: suivre et mesurer les résultats obtenus, puis s\u0026#39;adapter rapidement et tirer des apprentissages des échecs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promouvoir les méthodes de travail définies par le BGP du soutien à la communauté afin d\u0026#39;atteindre les résultats visés et d\u0026#39;assurer la transparence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produire et réviser de manière autonome des documents et présentations de niveau exécutif.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Baccalauréat ou expérience équivalente, idéalement dans un domaine connexe; MBA ou maîtrise, un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plus de huit ans d\u0026#39;expérience dans différents postes en service à la clientèle, notamment dans les opérations de centres de contact, le soutien numérique et les technologies de centres d\u0026#39;appels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience démontrée dans la gestion et l\u0026#39;exécution de projets complexes, d\u0026#39;envergure et interfonctionnels, idéalement dans un environnement de centre de contact ou de service à la clientèle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gestionnaire de programme principal·e reconnu·e pour son sens de l\u0026#39;organisation et son esprit collaboratif, capable de mobiliser et d\u0026#39;inspirer les équipes tout en assurant la livraison de résultats de grande qualité dans les délais établis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonne compréhension des cas d\u0026#39;utilisation technologiques liés au service à la clientèle et aux centres de contact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans l\u0026#39;élaboration de plans de projet détaillés et de dossiers d\u0026#39;affaires démontrant l\u0026#39;impact mesurable des programmes, leur progression et l\u0026#39;exécution des projets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à concevoir des présentations convaincantes et à communiquer efficacement des messages stratégiques à la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aisance démontrée à interagir avec des cadres supérieurs et à exercer une influence auprès d\u0026#39;eux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité éprouvée à s\u0026#39;adapter rapidement et à gérer des situations ambiguës afin d\u0026#39;aboutir à des résultats structurés.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellentes aptitudes en collaboration, en partenariat et en influence, avec la capacité de travailler dans un environnement mondial réparti sur plusieurs sites et fuseaux horaires afin de favoriser le consensus entre les équipes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler sous pression.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73684,"name":"Program Management","child_ids":[],"parent_id":73697}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7927169?gh_jid=7927169","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3445183,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7927169,"updated_at":"2026-07-08T15:39:14-04:00","requisition_id":"MULTI","title":"Program Manager, Community Support","company_name":"Airbnb","first_published":"2026-05-18T13:13:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Team within Global Operations is the voice of the Airbnb brand, with over 20,000 ambassadors supporting our community and providing the glue that helps power millions of experiences and a sense of community and belonging for guests and hosts on our platform each year.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our organization deeply believes in providing a\u0026amp;nbsp; frictionless experience at scale, works across the company to ensure the support experience is integrated across the entire lifecycle, and endeavors to make support a secret weapon and strategic differentiator for our brand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Program Manager in Community Support, you are responsible for implementing large-scale, cross-functional and cross-platform programs that drive the strategic goals of the Community Support organization and Airbnb. You serve as the bridge between critical business functions such as Community Support, Marketing, Creative, Product/Platform, Design, Engineering, Policy and Comms teams, aligning stakeholders and shepherding teams through the process of bringing our strategic initiatives to life. You will deliver on the end-to-end scoping, planning, execution, and launch of initiatives to achieve success for our product, hosts, and guests.\u0026amp;nbsp; This high touch individual must come with experience working with seasoned executives, and be able to work with and influence stakeholders across entire organizations throughout Airbnb. You’ll play a critical role in bringing to life Community Support’s vision to build the world’s most loyal travel community through exceptional service.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders at every stage from early concept through to launch.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess business and organization risk to make trade-off recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the loop - track and measure your outcomes and adapt and learn quickly from failure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champions CS Program Management Office (PMO) defined ways of working to drive intended outcomes and provide transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently produces and revises documents and presentations that are executive ready.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent experience, preferably in related field; MBA or Masters preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and collaborative Senior Program Manager who inspires and motivates their team while driving results on time, and at high quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of technology use cases in customer service and contact centers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in creating detailed project plans and business cases to show measurable impact of program, progress and project execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create compelling presentations and storytelling to executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and ease interacting with and influencing senior executive leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to pivot and deal with ambiguous situations resulting in a structured outcome.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73684,"name":"Program Management","child_ids":[],"parent_id":73697}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8028783?gh_jid=8028783","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480552,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8028783,"updated_at":"2026-07-14T19:36:15-04:00","requisition_id":"ONE","title":"Programs and Business Operations Lead","company_name":"Airbnb","first_published":"2026-06-26T16:59:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Services \u0026amp;amp; Membership team is focused on developing and scaling new growth levers for Airbnb. As a business team we work at the intersection of product, marketing, and other supply and guest teams to design, test, and launch programs that drive meaningful value for both guests and hosts. We collaborate closely with product, marketing, data science, finance, and cross-functional teams globally to bring new ideas to life and scale what works.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Programs and Business Operations Lead, you will work with the Director of Services and Membership to develop and execute strategies to grow the success of Airbnb. You are someone who thrives in ambiguous, early-stage environments and brings equal parts strategic thinking and operational rigor. You will define the levers that make programs successful, build the tools and frameworks that enable teams to move faster, and partner deeply with product and marketing to ensure programs are designed for both user value and business impact.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;You are a builder—someone who doesn\u0026#39;t wait to be handed a playbook but creates one. You\u0026#39;re comfortable going from zero to one, can self-start on new initiatives, and are energized by the challenge of figuring out what works in an unproven space. You pair that builder instinct with strong analytical chops and the ability to communicate clearly across product, marketing, and operations. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;You should be great at understanding the needs of the Airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role requires expertise in operations, supply, marketplace dynamics, and data analytics, as well as the capacity to work crossfunctionally to remove obstacles and execute initiatives.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies—speaking their language and earning their trust as a strategic peer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools and equip teams with the relevant data support to tools to make actionable decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create materials to communicate strategy and business performance to key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years experience in consulting position, or strategy operations role and working across multiple geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize quickly and go deep on execution of new initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analysis and formulation of plans to address key business priorities or issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership and ability to influence other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take initiative and deal with uncertainties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong appetite for working with the Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage complex projects and multi-task with excellent organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of supply/demand dynamics, incentive design, and growth levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in loyalty programs, incentive programs, or merchandising strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pays attention to both details and macro-level outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seasoned internal and external communicator with strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic and ever changing startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data driven, can do attitude, strategic thinker and passion for new products and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with Excel, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in \u0026amp;nbsp;states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously \u0026amp;nbsp;evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$203,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8076545?gh_jid=8076545","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499213,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8076545,"updated_at":"2026-07-21T05:11:55-04:00","requisition_id":"ONE","title":"Public Policy Manager, UK","company_name":"Airbnb","first_published":"2026-07-21T05:11:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and media who shape the political and regulatory context for our business. We engage governments at all levels and use innovative advocacy and partnership strategies to make the case for fair and progressive rules for home sharing.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role of the Public Policy Manager is to lead the conception and execution of successful policy and regulatory outcomes in the UK. Reporting to the Head of Policy and Public Affairs for Northern Europe, the Public Policy Manager will develop and execute integrated government relations, communications and public advocacy projects to achieve key policy objectives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Public Policy Manager, you will be relentlessly focussed on the big picture: able to strategise across multiple fronts, build effective relationships with policymakers and influence the outcomes needed to advance Airbnb’s business objectives. You should have a strong independent work ethic, excellent communication skills, and an ability to take big ideas and translate them into policy with creativity. You will bring a campaigning mindset, be details orientated and used to working with complexity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement Airbnb’s legislative and public policy objectives; including helping determine advocacy priorities, positions, and strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with an extensive network of contacts in local, regional, and national governments, as well as with allied groups and coalition partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, interpret and influence the shape of legislation, providing analysis and critical thinking on how it may affect Airbnb’s priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in public, including meetings with government and elected officials, industry associations, Airbnb hosts and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partnerships and alliances that bring the Airbnb brand vision to life, in order to support our policy goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across the Airbnb business, to ensure that plans support the market objectives, and to communicate and prepare the business for change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience working with policy issues in a relevant business, political, governmental, legislative or regulatory context, for example: tourism and accommodation, e-commerce, online platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience working in a political campaign and/or direct lobbying.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple complex projects simultaneously and navigate complex matrix organization with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; planning, memo-writing and budgeting skills with proficiency in major computer applications including AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely creative; taking an entrepreneurial approach to the work with a proven track record of delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with great presentation and writing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organised and able to help keep others organised.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to exercise judgment and maintain confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible with the ability to remain poised under pressure; adapting to situations as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces change and challenges with a positive and solutions-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment; ability to resolve complex and unfamiliar problems in a timely and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for home-sharing and the mission of the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills and experience in managing other people and developing teams will be nice to have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly within the assigned region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£88,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£110,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8053429?gh_jid=8053429","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490412,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8053429,"updated_at":"2026-07-10T09:12:03-04:00","requisition_id":"ONE","title":"Quality Analyst, Premium Support (German/English)","company_name":"Airbnb","first_published":"2026-07-09T10:46:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Quality Insights Analyst for Premium Support, you will play a critical role in elevating service excellence by ensuring that every customer interaction meets the highest standards of luxury hospitality, personalized engagement, and swift/seamless issue resolution. You will be responsible for monitoring service quality, evaluating performance, and conducting transaction monitoring and root cause analysis (RCA) to identify opportunities for continuous improvement to enhance the effectiveness of our Premium Support Ambassadors.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your insights will drive targeted coaching, strategic decision-making, and operational enhancements, directly influencing the customer experience and brand perception. You will work closely with Premium Support Leadership, collaborating with the Premium Support Program Manager to refine quality frameworks, transaction trends, service recovery models, and concierge-style engagement strategies. Your contributions will be essential in maintaining customer trust, loyalty, and Airbnb’s reputation for high-touch, effortless support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full-time position based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;Quality Assurance \u0026amp;amp; Service Monitoring\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct in-depth evaluations of Premium Support interactions in English and/or German (calls, emails, chats and transactions) to ensure strict adherence to premium-tier service standards and spend adherence policies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine and enhance quality scorecard frameworks based on emerging trends and insights to improve personalization, emotional intelligence, and first-contact resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify service gaps and areas for improvement, ensuring a seamless, proactive and anticipatory support experience for premium guests and hosts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all Premium Support interactions\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;align with Premium Support Principles, exceed the expectations of high-net-worth clients, and reflect luxury concierge service standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Insights \u0026amp;amp; Strategic Quality Improvement\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven insights and quality analytics to Premium Support Leadership, helping to optimize performance and operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop comprehensive reports that highlight emerging service trends, performance gaps, spend adherence and opportunities for targeted analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze, report and present transaction monitoring findings to inform Service Delivery on how transactions are being processed, in an effort to enhance customer experience while maintaining financial prudence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the enhancement of policies, processes, and workflow enhancements by providing real-time feedback and actionable recommendations to improve Premium Support outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement and report on deep dive projects that help drive enhancements to service delivery.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Coaching \u0026amp;amp; Development\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Training, Delivery (Operations), and Business Process Improvement (BPI) teams to provide\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;structured feedback for improvement\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one and group coaching sessions in\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;English and/or German\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;reinforcing key premium service principles such as white-glove engagement, luxury service recovery, and anticipatory problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;training materials, premium-tier service guidelines, and best practices\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;ensuring that Premium Support Ambassadors are equipped with the necessary skills to deliver a\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;world-class customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and participate in\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;calibration sessions with Partner Quality teams to drive consistent transaction monitoring and service delivery alignment\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct spot checks of Quality Insights Analysts\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;to maintain\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;adherence to quality standards and service excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Process Optimization \u0026amp;amp; Innovation\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to refine workflows, ambassador scripts, and service content for the seamless delivery of a Premium Support service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strive for AI-driven quality monitoring\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;methods such as sentiment analysis insights,\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;to improve\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Premium Support performance and customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop proactive service solutions\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;that anticipate customer needs\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;ensuring an\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;effortless\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;world-class experience for high-value guests and hosts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Service Delivery teams to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;address escalated issues, dips in performance, and the rollout of new quality initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;Experience \u0026amp;amp; Industry Knowledge\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in luxury hospitality, five-star resorts, premium travel services, high-net-worth client support, or concierge services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual proficiency in German and English is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive background in quality assurance, customer experience strategy, or service training within a premium service environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to assess, analyze, and enhance service quality in a high-paced, high-expectation customer support setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of customer service metrics, including NPS, CSAT, and customer sentiment analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Skills \u0026amp;amp; Core Competencies\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate service interactions in both English and German, ensuring consistency in quality and adherence to premium service principles\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop business cases, action plans, and data-driven reports to present to stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Objectively analyze performance and provide confidential, constructive feedback, adjusting the approach to different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in white-glove service methodologies, focusing on personalized engagement and anticipatory service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with a data-driven approach to quality evaluation, performance measurement, and operational enhancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and coaching abilities in German and English, with the capability to mentor frontline teams in delivering high-touch customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in quality monitoring tools (Observe AI),\u0026amp;nbsp; project management tools (Asana), and advanced reporting dashboards (Tableau).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of COPC preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proficiency in Google Suite (Sheets, Slides, Docs) required.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience conducting ad-hoc NPS and CSAT detractor analysis reporting, as well as case reviews and in-depth case handling studies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A customer-first mindset, ensuring that every Premium Support interaction\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;maintains brand trust, customer loyalty, and service excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Mindset \u0026amp;amp; Approach\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;luxury service excellence and continuous quality improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to discretion, personalization, and proactive engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong attention to detail, with a focus on elevating service standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€51.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€60.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8067929?gh_jid=8067929","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3495846,"location":{"name":"Seattle, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8067929,"updated_at":"2026-07-15T15:55:26-04:00","requisition_id":"ONE","title":"Regional Workplace Operations Manager","company_name":"Airbnb","first_published":"2026-07-15T15:55:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Employee Experience team exists to help Airbnb become the company that it needs to be.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Regional Workplace Operations Manager sits at the intersection of workplace experience, events, and gathering \u0026amp;amp; culture. This role is responsible for bringing our brand to life by creating an intentional, welcoming, and high-functioning office experience that enables employees, leaders, and guests to feel connected, productive, and inspired. Just like our hosts can offer differentiated experiences to our guests, our Regional Workplace Operations Manager exemplifies those aspirational expectations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role serves as the connective tissue across office operations, hospitality, employee engagement, and local community experience. They partner closely with cross-functional stakeholders including Talent, IT, Security, Communications, Executive Support, and local leaders to ensure each office reflects Airbnb’s culture and values in a meaningful and scalable way. They integrate platform hosts in the day to day office experience spotlighting service and experience hosts as appropriate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Regional Workplace Operations Manager, you are the primary steward of the employee and guest experience within your office. You create a hospitality-forward environment where people feel welcomed, supported, and connected to Airbnb and each other.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will oversee the daily office experience while also leading local gathering and engagement efforts that strengthen culture and community. You will direct and coordinate embedded vendors and operational partners to ensure seamless execution across hospitality, food, facilities, and events. You will provide oversight and mentorship to Office Managers within your region, ensuring consistency of standards and experience across proximate offices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires strong operational ownership, exceptional interpersonal instincts, creativity, and the ability to navigate ambiguity while balancing both strategic thinking and hands-on execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You must have your finger on the pulse and anticipate the needs of each guest.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Through Hospitality\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a visible, approachable, and highly responsive presence within the office community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute local insights and best practices that help shape the evolution of workplace standards across the broader portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong sense of ownership. Treat the office as your listing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the day-to-day steward of the office environment, ensuring the space is operationally seamless, hospitality-forward, and consistently ready to support great work, connection, and high-visibility moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide operational oversight and direction to on-site vendors and service partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct and orchestrate on-site vendors and operational vendors including food, facilities, events, and hospitality to ensure consistent service delivery and experience quality. Own escalation management and drive resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Security, IT and other operational teams to ensure seamless day-to-day operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enable Gathering \u0026amp;amp; Engagement Experiences\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure the office is consistently prepared to support high-visibility visits, events, and business moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits and strategic gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Partnerships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners and other key stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leaders to support meaningful moments of connection within the office and across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning and executing programs, events, or operational experiences end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing vendors, operational partners, or service delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management and relationship-building skills across diverse teams and leadership levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and operational execution skills with attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance strategic thinking with hands-on execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb’s mission, culture, and values\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to be based in-office full-time in our Seattle office, with flexibility for occasional evenings or weekends in support of events and gatherings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$155,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[73680,73681,378,251],"parent_id":60666}],"offices":[{"id":12964,"name":"Seattle, United States","location":"Seattle, WA, United States","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7789528?gh_jid=7789528","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407088,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7789528,"updated_at":"2026-04-24T08:50:49-04:00","requisition_id":"ONE","title":"Regulatory Operations Lead","company_name":"Airbnb","first_published":"2026-04-10T13:34:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, expertise in team management and the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb\u0026#39;s growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a high performing team of individuals responsible for strategy and regulatory operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate emerging regulatory trends into actionable business strategies for senior leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional technical partners to design solutions that enable proactive, automated compliance solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team management skills and the ability to coach and mentor direct reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable technical solutions and processes to mitigate regulatory risks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operationalizing regulatory workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8000973?gh_jid=8000973","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3469295,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8000973,"updated_at":"2026-06-16T09:32:27-04:00","requisition_id":"ONE","title":"Responsable, Gestion des Effectifs, Opérations","company_name":"Airbnb","first_published":"2026-06-16T09:32:27-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;équipe Excellence de la main-d\u0026#39;œuvre et des fournisseurs, Exploitation de l\u0026#39;entreprise chez Airbnb améliore l\u0026#39;efficacité, l\u0026#39;utilisation, la qualité et l\u0026#39;impact des activités liées aux Logements, Hôtels, Services et Expériences Airbnb grâce à une combinaison d\u0026#39;opérations optimisées par l\u0026#39;IA et d\u0026#39;interventions humaines.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Notre équipe Planification de la main-d\u0026#39;œuvre et analyses collabore avec les équipes Exploitation adaptée et Exploitation des revenus afin d\u0026#39;optimiser notre réseau de fournisseurs, de planifier nos besoins en capacité, de soutenir la dotation des projets et d\u0026#39;améliorer la performance des équipes de fournisseurs. Le travail effectué par nos agents est très varié\u0026amp;nbsp;: il peut s\u0026#39;agir d\u0026#39;activités de vente, de gestion de comptes ou encore d\u0026#39;annotation de données pour l\u0026#39;IA, souvent dans cinq ou six\u0026amp;nbsp;langues. 30 à 40\u0026amp;nbsp;projets sont normalement en cours simultanément, avec une demande qui évolue chaque semaine, ce qui rend la prévision et la planification des effectifs particulièrement complexes. Notre équipe évolue très rapidement\u0026amp;nbsp;: on augmente ou réduit les effectifs affectés aux projets en quelques jours seulement. L\u0026#39;IA devient également un élément central de nos flux de travail, ce qui accélère davantage nos cycles d\u0026#39;exécution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;À titre de Responsable, Gestion des Effectifs, Opérations, vous jouerez un rôle pivot en matière d\u0026#39;intelligence opérationnelle et de stratégie de capacité auprès de nos équipes d\u0026#39;Exploitation adaptée et d\u0026#39;Exploitation des revenus. Il s\u0026#39;agit d\u0026#39;un rôle stratégique, hautement visible et à fort impact, situé au croisement de la stratégie de main-d\u0026#39;œuvre, de l\u0026#39;efficacité financière et de la gestion des parties prenantes de la direction supérieure. Vous transformerez des données complexes et en temps réel sur les effectifs en analyses claires et percutantes qui orienteront les décisions des plus hauts niveaux de l\u0026#39;organisation. Vous identifierez de façon proactive ce qui fonctionne, ce qui présente des risques et les domaines nécessitant une intervention avant que les problèmes ne prennent de l\u0026#39;ampleur. Vous serez responsable des processus de planification de la capacité, de dotation et de priorisation des agents. Vous collaborerez également avec les équipes responsables de la stratégie fournisseurs et des contrats afin de garantir qu\u0026#39;on dispose du nombre adéquat d\u0026#39;agents et de la bonne combinaison de compétences pour atteindre nos objectifs d\u0026#39;affaires.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diriger les activités de prévision de la demande, de planification de la capacité et de production de rapports sur l\u0026#39;utilisation des ressources pour les équipes Exploitation adaptée et Exploitation des revenus\u0026amp;nbsp;–\u0026amp;nbsp;Ventes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superviser étroitement et améliorer notre processus hebdomadaire de dotation et de planification des horaires des projets, en déterminant l\u0026#39;allocation optimale des agents entre les nouveaux projets et les projets existants. Cela comprend la gestion des discussions de priorisation et des compromis avec plusieurs parties prenantes, ainsi que l\u0026#39;harmonisation des attentes concernant les priorités et le moment opportun pour démarrer, interrompre ou poursuivre certains projets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintenir une vue d\u0026#39;ensemble en temps réel de tous les projets actifs et à venir, notamment en assurant le suivi de leur état, de leur performance et des obstacles rencontrés. Transformer ces informations en synthèses hebdomadaires ou mensuelles destinées aux dirigeants afin de leur fournir une vision claire de la santé opérationnelle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Créer un consensus et obtenir des décisions concernant les ressources et les besoins des programmes, notamment en matière d\u0026#39;outils, d\u0026#39;analytique et de production de rapports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec les parties prenantes afin de développer proactivement le portefeuille de projets et de garantir à l\u0026#39;équipe une réserve solide de travaux à valeur ajoutée vers lesquels elle pourra se réorienter si certains projets prennent fin plus tôt que prévu.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mesurer et communiquer l\u0026#39;efficacité des coûts de l\u0026#39;équipe, notamment les gains générés par l\u0026#39;introduction d\u0026#39;outils d\u0026#39;IA. Collaborer à la définition des objectifs trimestriels et analyser le rendement global des flux de travail et des processus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer le système de gouvernance des projets afin de veiller à ce que l\u0026#39;équipe se concentre uniquement sur les initiatives à plus forte valeur ajoutée et réévalue continuellement la pertinence de poursuivre les travaux existants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifier et signaler de façon proactive les risques opérationnels, notamment les insuffisances de capacité, les fournisseurs moins performants ou les indicateurs clés de performance mal alignés, en proposant des mesures correctives avant que ces enjeux deviennent critiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer à l\u0026#39;amélioration de l\u0026#39;efficacité des partenaires grâce à une évaluation fondée sur les données de la production des équipes et des individus, effectuer des analyses approfondies (comme des études temps-mouvement) et structurer les meilleures mesures et incitatifs afin d\u0026#39;optimiser la performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plus de 10\u0026amp;nbsp;ans d\u0026#39;expérience en exploitation dans un environnement rapide et comportant un haut degré d\u0026#39;ambiguïté, dont au moins 5\u0026amp;nbsp;ans d\u0026#39;expérience en gestion de fournisseurs, gestion de la main-d\u0026#39;œuvre et/ou planification de la capacité.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grande expérience en influence et en gestion des parties prenantes, avec des exemples concrets de négociation de demandes complexes et de résolution de priorités concurrentes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en tant que partenaire stratégique auprès de cadres dirigeants, capable de transformer des objectifs d\u0026#39;affaires ambigus en plans concrets de main-d\u0026#39;œuvre comportant des résultats mesurables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences en conception et en exécution de processus; par exemple, capacité à reconstruire et à lancer un nouveau processus complexe impliquant plusieurs fonctions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience approfondie dans l\u0026#39;élaboration de plans de capacité, de plans de dotation et d\u0026#39;horaires, ainsi que dans l\u0026#39;allocation de ressources entre plusieurs priorités concurrentes en fonction du rendement du capital investi (RCI) ou de l\u0026#39;alignement avec les objectifs de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellentes capacités analytiques, avec la capacité de décomposer la performance en facteurs sous-jacents et de comprendre le RCI des programmes grâce à une vision globale des coûts et des bénéfices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise de Google Sheets; la personne recherchée doit être experte dans l\u0026#39;utilisation de formules complexes et être capable de créer des feuilles de calcul bien structurées à partir de données brutes. Une expérience avec SQL est un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans l\u0026#39;amélioration de l\u0026#39;efficacité avec des partenaires IPA (impartition des processus d\u0026#39;affaires) locaux et internationaux pour des équipes de qualité, de confiance, de ventes ou de service à la clientèle. La personne idéale possède une expérience à la fois en opérations de service à la clientèle/arrière-guichet et en opérations de ventes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans l\u0026#39;intégration de l\u0026#39;IA et de l\u0026#39;automatisation aux flux de travail des fournisseurs afin d\u0026#39;améliorer l\u0026#39;efficacité et la qualité.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Un grand souci du détail et un bon jugement dans des situations ambiguës\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience démontrée dans la direction d\u0026#39;initiatives interfonctionnelles de grande envergure et à fort impact, ainsi que dans la gestion de projets de l\u0026#39;idéation à la stratégie et à la mise en œuvre auprès de dirigeants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7964996?gh_jid=7964996","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458045,"location":{"name":"Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7964996,"updated_at":"2026-06-23T05:55:10-04:00","requisition_id":"ONE","title":"Safety Specialist","company_name":"Airbnb","first_published":"2026-05-28T22:35:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,\u0026amp;nbsp; and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a one-year full time position based in Korea. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in both English and Korea\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64275,"name":"South Korea","location":null,"child_ids":[626],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7870802?gh_jid=7870802","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3425597,"location":{"name":"Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7870802,"updated_at":"2026-06-05T15:06:22-04:00","requisition_id":"ONE","title":"Safety Specialist","company_name":"Airbnb","first_published":"2026-05-01T08:26:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will be able to properly identify threatening and harmful circumstances, possess empathetic communication and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will assist with escalated issues and initiate the user dispute request process for\u0026amp;nbsp; personal safety incidents. Our specialists are responsible for the investigation of cases involving\u0026amp;nbsp; trauma or personal harm or brand risk, and negotiate collaboratively while verifying facts and reaching policy-based determinations for effective resolution. The candidate will maintain high levels of confidentiality while performing investigations, and will comprehensively document investigations through written reports and summaries.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also work to educate our hosts and guests to promote positive experiences and maintain security and safety while using Airbnb responsibly.\u0026amp;nbsp; Amongst other responsibilities, you’ll also be responsible for managing cases involving damages, monitoring flagged and inappropriate content, and identify and report trends in online risk. You will work with Safety support teams to develop and enhance internal policies and tools. Must have 1+ years of experience in a similar role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Focused on understanding and ramping up core work, by establishing and maintaining rapport with community members, other team members and key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity while de-escalating crisis and managing other people’s emotions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with Safety Lead to develop and enhance internal policies, processes and tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure metrics driven performance\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining high levels of confidentiality while performing investigations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in advocacy, crisis management, mediation, clinical/non-clinical social work,\u0026amp;nbsp; or e-commerce customer service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to plan, prioritise and organise tasks and communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and adapt to new technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, negotiation and conflict resolution skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation with a ‘work smarter’, solution and action oriented mindset\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate with internal stakeholders and/or third party providers to resolve conflicts in a detailed, effective and timely manner\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and Empathetic - ability to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Emotional intelligence - ability to recognise personal stress triggers and in others, self-awareness, bounce back and demonstrated ownership of self-care\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and quick decision making when faced with conflicting demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Humanitarian work or working experience with populations who have experienced various types of trauma will be a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;University Degree and/or 3+ years relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent Japanese and English (Spoken and Written) are essential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a one-year full time position based in Japan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64274,"name":"Japan","location":null,"child_ids":[625],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7979270?gh_jid=7979270","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3463062,"location":{"name":"Milan, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7979270,"updated_at":"2026-06-05T14:01:02-04:00","requisition_id":"ONE","title":"Sales Operations Intern, Italy","company_name":"Airbnb","first_published":"2026-06-03T11:25:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Sales Operations intern to join the Supply team based in Milan for a 12-month internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply Team at Airbnb works at the heart of the platform, driving host acquisition, retention, and growth across Italy and Southeast Europe. We are the engine behind expanding and optimizing Airbnb\u0026#39;s host ecosystem — connecting people with unique spaces and enabling hosts to thrive through data-driven strategies, compelling outreach, and community engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a proactive, analytically minded intern who is passionate about the travel and hospitality industry and eager to contribute to real business impact. You\u0026#39;ll thrive in a fast-paced, collaborative environment and bring fresh energy and curiosity to everything you do.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting the development of compelling sales pitches, narratives, and outreach scripts that effectively communicate Airbnb\u0026#39;s value proposition to prospective hosts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Sales Team to track key metrics and KPIs, generate performance reports, and surface actionable insights that help refine strategies and hit growth targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning from experienced team members how to craft and manage host communication campaigns, including email templates and educational resources that empower hosts to optimize their listings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting the coordination of virtual webinars and in-person events designed to engage the host community and drive platform adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to ad-hoc cross-functional projects, bringing curiosity, flexibility, and a problem-solving attitude to a variety of business challenges as they evolve\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The intern experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with multiple team members to achieve project milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with stakeholders across different teams to provide project updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek and provide feedback throughout the internship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in and contribute to the Supply team and broader Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A recent graduate interested in completing a 12-month internship placement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and Italian is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and time management skills, with the ability to juggle multiple tasks and priorities effectively in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset: comfortable working with data to support sales strategies and identify opportunities for growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goal-oriented and proactive, with a strong bias for action and the drive to take initiative and push through challenges\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1c8tq1u\u0026quot; data-start=\u0026quot;471\u0026quot; data-end=\u0026quot;653\u0026quot;\u0026gt;Experience or interest in host and sales outreach, or community engagement, including communicating with prospective partners through email, phone, or in-person conversations\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1tvfbw4\u0026quot; data-start=\u0026quot;654\u0026quot; data-end=\u0026quot;808\u0026quot;\u0026gt;Comfort working with tools such as SQL and Excel to analyze data, build reports, track performance, and surface insights that support business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to engage confidently via email, phone, and in person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity or interest in the hospitality or travel industry is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to CRM tools like Salesforce is a plus; willingness to learn is what matters most\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is hybrid and you must be living in Milan and have work authorization for Italy to be eligible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please submit all application materials in English.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":73688,"name":"Intern","child_ids":[],"parent_id":73700}],"offices":[{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8049936?gh_jid=8049936","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3488892,"location":{"name":"New York, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8049936,"updated_at":"2026-07-20T14:25:42-04:00","requisition_id":"ONE","title":"Senior Account Executive","company_name":"Airbnb","first_published":"2026-07-08T14:51:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Senior Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels , and ensuring that Airbnb always has the best hotel inventory and deals available\u0026amp;nbsp; to our guests.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed KPIs by owning the performance and success of assigned region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect new potential hotels through external research, networking, and use of Airbnb tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Securing new hotels involves targeted sales strategies and negotiating and closing the deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hotel onboarding as needed from won sales opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement scalable strategies that drive maximum business impact across a wide range of hotel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous hospitality experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in both English and the local language is required for the specific location/country.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and analytical skills; detail-oriented but moves fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish strong relationships with and influence partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacity to balance day-to-day responsibilities with longer-term strategic execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in New York to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$139,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$163,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":85791,"name":"New York, United States","location":"New York, New York, United States","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8045384?gh_jid=8045384","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3487075,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8045384,"updated_at":"2026-07-07T05:06:52-04:00","requisition_id":"ONE","title":"Senior Account Executive, Hotels (London-based)","company_name":"Airbnb","first_published":"2026-07-07T05:06:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels, and ensuring that Airbnb always has the best hotel inventory and deals available\u0026amp;nbsp; to our guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is based in London (hybrid, 2-3 days a week in the office), and is not eligible for relocation support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed KPIs by owning the performance and success of assigned region (UK and the Nordics)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect new potential hotels through external research, networking, and use of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Securing new hotels involves targeted sales strategies and negotiating and closing the deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hotel onboarding as needed from won sales opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement scalable strategies that drive maximum business impact across a wide range of hotel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous hospitality experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in verbal and written English; additional European language is a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and analytical skills; detail-oriented but moves fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish strong relationships with and influence partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacity to balance day-to-day responsibilities with longer-term strategic execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel around 30% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£72,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£85,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8046210?gh_jid=8046210","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3487408,"location":{"name":"Milan, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8046210,"updated_at":"2026-07-09T07:52:04-04:00","requisition_id":"ONE","title":"Senior Account Executive, Hotels (Milan-based)","company_name":"Airbnb","first_published":"2026-07-07T05:05:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels, and ensuring that Airbnb always has the best hotel inventory and deals available\u0026amp;nbsp; to our guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is based in Milan (hybrid, 2 days a week in the office), and is not eligible for visa or relocation support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed KPIs by owning the performance and success of assigned region (Italy and Greece)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect new potential hotels through external research, networking, and use of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Securing new hotels involves targeted sales strategies and negotiating and closing the deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hotel onboarding as needed from won sales opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement scalable strategies that drive maximum business impact across a wide range of hotel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous hospitality experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in both verbal and written English and Italian\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and analytical skills; detail-oriented but moves fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish strong relationships with and influence partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacity to balance day-to-day responsibilities with longer-term strategic execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel around 30% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€65.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€80.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8081180?gh_jid=8081180","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501026,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8081180,"updated_at":"2026-07-23T06:56:19-04:00","requisition_id":"ONE","title":"Senior Analyst, Advanced Analytics - Gurugram","company_name":"Airbnb","first_published":"2026-07-23T06:56:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb\u0026#39;s business goals. The ACOE\u0026#39;s vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership \u0026amp;amp; economics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ACOE\u0026#39;s delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for a Senior Analyst\u0026amp;nbsp; to serve as an AI Vision Multiplier for the CS organisation — a builder-analyst with a clear mandate to translate Airbnb’s internal AI capabilities into working solutions that make AI-powered analytics accessible, trusted, and actionable across CS. \u0026lt;/strong\u0026gt;The analyst must have functional expertise in building analytical solutions and be a trusted partner to business teams and leaders, through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Business leaders within our Community Support organization.\u0026amp;nbsp; You will partner directly with functions and operational leaders across Community Support. This role will be responsible for making CS smarter and faster, and enable self-serve through data. You will be the team’s dedicated AI practitioner, building agentic solutions and intelligent interfaces that elevate the entire organisation toward self-serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build agentic analytics pipelines that automate insight generation across all key metrics including contact volume, handle time, and resolution quality — reducing analytical drag across CS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable skill libraries — composable agent tools (volume lookups, NPS pulls, handle time calculations) callable across workflows and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and govern prompt templates and playbooks — standardised, governed prompts for recurring analytical questions (e.g. “what drove contact volume this week”).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build orchestration workflows — multi-step pipelines that chain skills together to produce automated insight narratives and proactive alerts without manual intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy self-serve interfaces that enable non-technical personas to query certified data independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship rapid, prompt-driven dashboards that compress the cycle from business question to live view, serving varied personas without analyst bottleneck.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate business reviews — scheduled, agent-generated summaries of key CS metrics delivered to stakeholders without manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain evaluation and observability frameworks that monitor agent output quality, detect drift, and ensure outputs stay within governed data boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, document, and certify metrics within Minerva 2.0 and Midas, ensuring agentic outputs and self-serve interfaces are anchored to a single source of truth across CS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the analytics roadmap, prioritization, and delivery of solutions in up to a quarter ahead. Execute projects with regular direction providing constant updates to business stakeholders, analytics management and deliver against agreed timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CS operational leaders to translate ambiguous business problems into agentic or automated analytical solutions — independently scoping, building, and iterating end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and ship prompt-driven dashboards and apps, compressing the cycle from question to live view for varied CS personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and iterate on skill libraries and orchestration workflows, expanding the reusable agent toolkit available to the CS Analytics team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor agent output quality via observability frameworks, identifying drift or hallucinations and maintaining governance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage directly with key stakeholders to prioritise the self-serve and automation needs, setting and delivering against a quarterly roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay at the forefront of applied AI developments, evaluating new tools and frameworks for relevance to CS use cases and embedding them rapidly into workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the availability of data quality and integrity for analysis and reporting by blending external and internal data sources, working closely with global operations and India analytics functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in analytics/data science with a strong track record of solving ambiguous business problems and driving measurable impact, shipping AI-enabled solutions, not just analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own end-to-end data projects — from problem scoping and data extraction to analysis, insight generation (including BI tools), and business recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced SQL and Python at production-grade standard, with experience on large-scale data systems (Presto, Hive, Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapid front-end prototyping — vibe-coded dashboards, apps, or embedded analytics built at speed for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Tableau proficiency for certified, production-grade BI delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Metrics governance and certification — ability to define, document, and certify metrics, ensuring agentic outputs are anchored to a single source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production LLM and prompt engineering experience — shipped LLM-integrated workflows, governed prompt libraries, and retrieval-based systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic system and orchestration design — tool chaining, context management, and building reliable pipelines with minimal human-in-the-loop intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RAG, vector databases, and semantic search — applied to unstructured contact and case data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent output evaluation and observability — experience monitoring AI pipeline quality and maintaining governance guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to translate complex AI-powered solutions into clear narratives for non-technical business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter mindset with high ownership, comfortable operating with quarterly autonomy in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,960,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹2,800,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8000361?gh_jid=8000361","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469136,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8000361,"updated_at":"2026-06-11T10:11:55-04:00","requisition_id":"ONE","title":"Senior Business Development Manager, EMEA","company_name":"Airbnb","first_published":"2026-06-11T10:11:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb for Real Estate is an entrepreneurial group within Airbnb partnering with developers, owners, and operators of, and investors in, rental and for sale housing.\u0026amp;nbsp; By leveraging Airbnb-friendly tools, our partners are able to help promote their developments, drive incremental revenue, gain visibility and control over short term rental activity, and differentiate their properties.\u0026amp;nbsp; We move fast and are passionate about serving our hosts and customers.\u0026amp;nbsp; We are looking for people that want to collaborate with us to change the way people live and host on Airbnb!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Business Development Manager, EMEA, you will be responsible for expanding the Airbnb-friendly program in EMEA, with three primary focuses:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Airbnb-friendly apartments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airbnb-friendly for sale partnerships\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aparthotels and other more intensive hosting use cases\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;For all, you’ll be responsible for:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Supply Operations team to develop outreach strategies for developers, owners, and operators of, and investors in, rental and for sale housing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and curate a prospect list focused on high impact partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move each prospect through our sales funnel (from outreach to nurture to close) and effectively hand off each closed deal to Implementation and Account Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Account Management to grow existing partnerships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In every aspect of this role, you are measured on the ability to increase sales into high impact partners while building relationships with groups based in your region. Throughout the sales cycle and during the day-to-day of this role, collaboration with others on our talented teams (business development and elsewhere within Airbnb for Real Estate) is encouraged, celebrated and expected.\u0026amp;nbsp; Our team is building the proverbial plane as we are flying it, so there will no doubt be opportunities to work on other areas of our growing and changing business.\u0026amp;nbsp; Travel throughout your region and nationally to meet prospects and clients, attend events, and launch new partners is estimated to be 33%.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct research into high value developers,\u0026amp;nbsp; owners, operators and investors in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with prospects through various means including leveraging your own network, cold calling, market visits, industry events, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify prospects and identify areas where our solutions can provide value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interface with external partners at all seniority levels and across disciplines throughout the deal process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead presentations for potential partnerships in person and virtually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately manage a CRM sales pipeline to forecast quota achievement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate contracts through our legal process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work towards monthly, quarterly and annual sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide product feedback from partners to\u0026amp;nbsp; the larger Airbnb for Real Estate team and contribute to improvements to our systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Approximately 8+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of multifamily, condominium and/or hospitality real estate acquisitions, development, finance and operations strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and ambition with proven ability to repeatedly exceed sales objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of cold outreach and prospecting to drive top of funnel conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly developed analytical, interpersonal, and verbal/written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management skills to balance cold outreach while negotiating warm prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced level of proficiency in Salesforce and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative approach to solving problems and presenting solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talent for distilling meaning from data and then presenting information clearly and concisely\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive and motivated attitude with a desire and willingness to collaborate effectively with others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to consistently solicit, provide and receive feedback to help improve individual and team performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desirable Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in real estate/finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in real estate/finance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£77,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£96,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73679,"name":"Real Estate","child_ids":[],"parent_id":73694}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8065827?gh_jid=8065827","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3494980,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8065827,"updated_at":"2026-07-24T17:13:24-04:00","requisition_id":"REQ51533","title":"Senior Business Operations and Growth Lead, Ticketing","company_name":"Airbnb","first_published":"2026-07-16T11:41:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;The Community You Will Join\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The New Initiatives Team is Airbnb\u0026#39;s internal engine for building new businesses. We identify opportunities beyond Airbnb\u0026#39;s core offering, test them quickly, and scale what works into durable, high-performing businesses with global reach. The team operates across the full arc from early concept and market validation through to the operational frameworks and growth strategies that make a new business scalable. We sit at the center of the organization, which means we work across every function including Product, Engineering, Design, Marketing, Supply, and Finance, and we are accountable for turning insights into outcomes, not just recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;The Difference You Will Make\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Business Strategy and Operations Lead for Ticketing, you will be responsible for defining the strategy, setting priorities, and driving Airbnb\u0026#39;s tickets business to its goals. You will own the outcomes: supply activation, tickets sold, Gross Booking Value, and quality of guests experience. Cross-functional teams in product, marketing, supply, and partnerships rely on the priorities you set, and you are accountable for making sure those priorities are the right ones.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role with strategic authority. You will define what the business works on and why, push back when plans fall short, and make the calls that keep the business on track. You will also need broad functional command: depth in product, marketing, supply, and analytics to assess plans critically, identify the right path forward, and hold partners to a high bar. The measure of success is always the outcome.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;A Typical Day\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership:\u0026lt;/strong\u0026gt; Define and drive Airbnb\u0026#39;s approach to tickets. Identify which partners and categories matter most, building the business case, and translating market dynamics into growth plans that move the needle on supply activation, GBV, and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market and Partner Intelligence:\u0026lt;/strong\u0026gt; Maintain a deep, current understanding of the ticketing market, across tours, activities, attractions and live events. Includes depth in understanding of OTAs, primary and secondary ticketers, reservation systems, and channel managers; bring well-synthesized intelligence and relationships to leadership that shapes what Airbnb prioritizes and how.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Excellence:\u0026lt;/strong\u0026gt; Build the financial models, performance frameworks, and operational analyses that underpin every strategic decision. Go deep on the data personally; translate complex findings into clear, actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Work across Product, Marketing, Supply, Finance, and Partnerships to align plans, close gaps, and ensure the right things get prioritized. Know what motivates each team and shape your approach accordingly. Bring enough fluency in product and marketing to be a credible partner in both rooms - whether that means shaping requirements, influencing a roadmap, or defining how demand flows through and with distribution technology partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Engagement:\u0026lt;/strong\u0026gt; Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations that drive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation and Growth:\u0026lt;/strong\u0026gt; Continuously identify new levers, such as incentive structures, partner programs, go-to-market approaches, that can accelerate supply activation,tickets sold, GBV and activate the Airbnb flywheel. Bring creativity to both the strategy and the execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your Expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in strategy, business operations, or a closely related field at a high-growth technology or marketplace company; a track record of owning ambiguous, high-impact problems and delivering measurable results. MBA preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine analytical depth: builds complex financial and operational models personally, finds non-obvious insights in large datasets, and communicates findings with precision. Proficient in Excel; SQL experience strongly preferred. Actively uses AI tools to go faster and deeper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product fluency: understands how software products are built, can identify gaps and write structured requirements, and has experience influencing product roadmaps without owning engineering resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Marketing fluency: understands growth and acquisition mechanics, has worked with or alongside marketing teams on demand-side programs, and can think rigorously about how to drive conversion and LTV.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in or adjacent to the ticketing technology ecosystem—channel managers, reservation systems and ticketing platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates effectively without direct authority: earns influence through the quality of their analysis and the clarity of their recommendations; builds strong working relationships across functions and levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who continuously learns—new tools, new domains, new methods—without being asked to. Comfortable finding answers in places others haven\u0026#39;t looked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outcome-obsessed: focuses on the metrics that matter, brings creativity and persistence to removing obstacles, and adjusts approach quickly when the situation changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communicator: writes and presents with clarity and precision, and adapts fluently for a data review, a partner negotiation, or an executive audience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8053132?gh_jid=8053132","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490289,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8053132,"updated_at":"2026-07-10T05:03:39-04:00","requisition_id":"ONE","title":"Senior Business Solutions Engineer, BizTech(LegalTech)","company_name":"Airbnb","first_published":"2026-07-10T05:03:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;L9 - Senior Business Solutions Engineer, Legal Tech\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Community You Will Join:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Legal Technology team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our legal function to utilize technology productively, driving connection, and scale support. This role sits within BizTech and partners directly with Airbnb\u0026#39;s global Legal organization to accelerate the deployment of AI-powered tools, implementation of legal systems \u0026amp;amp; integrations, and workflow automation across the CLO org.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Difference You Will Make:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a world-class Senior Business Systems Engineer to help redefine how Legal operates. You\u0026#39;ll deliver fast, practical solutions using internal tools and agentic AI — owning system and tool changes end-to-end, from design through support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll spot what\u0026#39;s slowing teams down, champion best practices, and safeguard data integrity across our platforms — all while staying ahead of how AI is reshaping the way we work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t conventional IT or Legal Ops. You\u0026#39;ll be embedded directly within our Legal teams, solving real challenges in real time. As a key driver of our Legal Tech strategy, you\u0026#39;ll lead the deployment of AI agents, legal application implementations, and automation that scales our global legal infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re energized by fast-paced problem-solving and want to shape the future of legal technology with AI — this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;What You\u0026#39;ll Do\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Embedded Deployment \u0026amp;amp; Enablement\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Partner directly with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Act as the technical DRI for Legal AI tools — from intake through deployment — owning the full lifecycle development within your assigned legal function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise. Building MCPs would be add on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Run discovery workshops and translate business requirements into engineering-ready specifications for internal engineering teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Governance \u0026amp;amp; Stakeholder Management\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Navigate internal governance processes (PLADIS, Security, Privacy) on behalf of Legal stakeholders — managing intake, review, and approvals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross-functional partners in BizTech, Security, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;AI Enablement\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Design and deliver Claude Enterprise training sessions for Legal teams — covering prompting, workflow integration, and responsible AI use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Create adoption playbooks, user guides, and enablement materials tailored to Legal personas (lawyers, paralegals, legal ops).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience in Legal Technology, or Enterprise SaaS implementation — preferably in a tech company or law firm technology function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years of experience demonstrably using AI in workflows and to support customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and building AI-powered applications including multi-agent workflows, retrieval systems, and LLM integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in forward-deployed, embedded, or client-centric technical positions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience researching and implementing custom applications from the Marketplace from research, to design and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at stakeholder engagement and cross-functional collaboration in large global organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops, and engaging with senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for product and process improvements and can lead and implement said improvements, obtaining necessary buy-in from stakeholders and leadership..\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7945815?gh_jid=7945815","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451202,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7945815,"updated_at":"2026-06-16T07:02:27-04:00","requisition_id":"ONE","title":"Senior Connectivity Partner Manager - Seoul, South Korea","company_name":"Airbnb","first_published":"2026-05-26T10:54:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is part of the Key Accounts team at Airbnb who manages the partner relationships with our largest Supply Enterprises \u0026amp;amp; API connectivity software partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an experienced Senior Connectivity Partner Manager to accelerate our API Connectivity Partnerships in Korea. As a member of the Key Accounts team, you will be managing partner relationships with strategic supply partners, including distribution software companies and other IT solutions for Airbnb’s accommodation partners in APAC. You will be responsible for prospecting, contracting, on-boarding and optimizing strategic partnerships to accelerate growth and performance on both sides. You will be reporting to the Regional Key Accounts Lead in APAC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a win-win strategy for your portfolio that drives commercial value to all parties and positions Airbnb as a top strategic partner across all distribution channels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong relationships with executives and decision makers within your API partner portfolio, ensuring that partnerships meet the highest industry standards and that commercial agreements and service-level agreements (SLAs) are consistently met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to identify strategic opportunities and launch pilots to drive sales growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews, QBRs and formal presentations for internal and external purposes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on product updates and share partner feedback with internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect, onboard and optimize new API partners (technical integration, onboarding and growth of hosts/listings).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build close working relationships with internal stakeholders (Product, Tech Support, Regional Sales, Revenue Operations, Legal) to provide support for key partners and unlock growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings and industry events, specifically engaging with software partners and our community of hosts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of professional experience in a Key Accounts/Connectivity or Technical Partner Manager role at a global technology or hospitality tech company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class account management experience with a strong track record of successfully growing and building successful partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, knowledge of OTA specifications, and experience with API integrations strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing sales and marketing initiatives in collaboration with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills with a proven ability to leverage data in decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective time management and ability to prioritize in a fast-paced dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and the ability to effectively influence and present to top leaders internally and within the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be fluent in verbal/written communication and presentation skills in Korean and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Local knowledge - you must have solid operating experience in APAC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":73676,"name":"Partnerships","child_ids":[],"parent_id":73691}],"offices":[{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7978155?gh_jid=7978155","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3462567,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7978155,"updated_at":"2026-06-08T13:26:33-04:00","requisition_id":"ONE","title":"Senior Counsel, Commercial \u0026 Partnerships","company_name":"Airbnb","first_published":"2026-06-08T13:26:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a highly qualified, experienced commercial lawyer to join our Commercial \u0026amp;amp; Technology team. The Senior Counsel, Commercial \u0026amp;amp; Partnerships, will report to Airbnb’s Associate General Counsel, Commercial \u0026amp;amp; Partnerships. This role will include negotiation and drafting, counseling on sophisticated and strategic commercial agreements, and building and maintaining client relationships. This job is for you if you work well with business people, have an upbeat and positive attitude, embrace adventure, and thrive in fast-paced, collaborative environments. Where some see obstacles, you see opportunities to find creative, practical solutions that advance Airbnb’s global mission.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive multiple high-value deals simultaneously - managing timelines and keeping complex negotiations on track from term sheet to close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify, analyze, and resolve legal, regulatory, and strategic risks - providing practical, business-oriented advice across commercial deals and product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with business development, finance, product, and other cross-functional stakeholders to solve complex problems and advance deal objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Devise processes and procedures to help support a rapidly growing, global business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;J.D. from an accredited law school and strong academic credentials.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed attorney with 10-15+ years of significant commercial legal experience, with at least 5+ years leading and closing high-value strategic partnerships - such as co-marketing programs, loyalty integrations, and distribution deals with major consumer brands across travel, retail, services, and fintech.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading, negotiating, and drafting commercial partnerships from term sheet to execution across diverse industries and deal structures. Experience working closely with high-growth business development teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transactional training at a top-tier law firm, with experience advising on complex, high-value commercial matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at or representing technology companies strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of data privacy and security frameworks (e.g., GDPR, CCPA) as they apply to commercial agreements, including data sharing, processing, and licensing provisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated record of successfully managing significant aspects of complex commercial matters.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives juggling multiple complex, high-stakes projects at a time in a fast-paced, high-growth environment - moving quickly without sacrificing quality - both collaborating as part of a team and working independently.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in expanding the scope of your practice, attention to details, and ability to thrive in ambiguity and navigate novel deal structures with confidence and sound judgment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated, efficient, and organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, both written and verbal.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Warm, approachable, and genuinely collaborative - someone who builds trust quickly with business clients and enjoys being a real partner, not just a legal gatekeeper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good sense of humor, disdain for drama, and desire to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for travel and home sharing and deep appreciation for the Airbnb community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed attorney in good standing of the bar of at least one U.S. state or territory.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$210,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$258,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7640881?gh_jid=7640881","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3367583,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7640881,"updated_at":"2026-07-27T08:36:27-04:00","requisition_id":"MULTI","title":"Senior Data Engineer, BizTech","company_name":"Airbnb","first_published":"2026-02-20T04:59:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;The BizTech team at Airbnb is crucial to the company\u0026#39;s operations, handling critical data related to compliance with Tax, Payments, and Legal regulations. We also manage application data for tools such as CRM, Jira, and Workday, which are essential for Airbnb’s business. Joining this team means working with cross-functional stakeholders, designing scalable solutions, and contributing to a world-class data engineering environment with an emphasis on quality, scalability, and robust engineering practices.\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a hands-on expert to provide technical leadership in addressing BizTech’s diverse data engineering needs and driving long-term strategies and best practices. This key leadership role requires strong collaboration and influence across teams. You\u0026#39;ll play a crucial role in understanding business needs, identifying the right data sources, designing efficient data models, and building reliable, scalable data pipelines. As technology continues to evolve, you\u0026#39;ll help shape and maintain significant parts of BizTech’s critical data ecosystem. Your contributions will not only address complex business challenges but also help refine and advance Airbnb’s Data Engineering Paved Path, benefiting the entire data community at Airbnb. We believe in solving problems and contributing back to our data community to continuously improve.\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;A Typical Day /Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, implementation, and testing of data systems, from architecture to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build batch and real-time data systems that support business needs and critical products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data systems\u0026#39; quality, performance, and stability through rigorous monitoring and quality assurance practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize data models to efficiently meet business and product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including product managers, data scientists, and engineers, to develop scalable systems and drive data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong partnerships with backend, data science, and machine learning teams to ensure seamless integration of data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to long-term data strategies and influence data engineering practices across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide team members, fostering best practices for data quality and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance 3rd party data integrations, enhancing frameworks for data exchange, governance, and lineage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant experience with a Bachelor\u0026#39;s/Master’s degree in CS/EE (or 6+ years with a PhD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience in designing, building, and operating distributed data platforms (e.g., Spark, Kafka, Flink) at a large scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Java, Scala, or Python, along with strong skills in data processing and SQL querying.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and optimizing batch and real-time data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills with the ability to work with product managers, data scientists, and engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced problem-solving and analytical skills, with a focus on data quality, governance, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication, with the ability to influence stakeholders and convey complex technical concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in data modeling, warehousing, and working with relational and columnar databases (e.g., PostgreSQL, MySQL, Redshift, BigQuery).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with integrating machine learning models into data systems (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and mentorship capabilities, with experience guiding teams on best practices and technical strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible and innovative, with the ability to adopt new technologies to enhance data systems and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8031737?gh_jid=8031737","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3481676,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8031737,"updated_at":"2026-06-26T19:51:54-04:00","requisition_id":"ONE","title":"Senior Frontend Engineer, Quality Platform","company_name":"Airbnb","first_published":"2026-06-26T19:51:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Quality Platform team is at the heart of Airbnb\u0026#39;s mission to deliver a seamless, high-quality experience for millions of hosts and guests. We don\u0026#39;t just find bugs - we build the systems that prevent them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team sits at the intersection of Quality Engineering, Infrastructure, and Applied AI. We are evolving how software quality is built by integrating LLMs, intelligent automation, and data-driven systems into the testing lifecycle. The interfaces we build are how thousands of Airbnb engineers experience that work - turning a powerful agentic testing platform into something intuitive, fast, and a pleasure to use. You will join a high-impact group of engineers who care about craft and user experience in equal measure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Frontend Engineer, you will build and maintain the frontend for our Quality Platform and tools - the paved path that gives Airbnb engineers streamlined access to our agentic testing platform. Your primary objective will be to make complex testing and automation workflows simple to understand and effortless to act on, so engineers can validate and ship high-quality software with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Quality Platform frontend:\u0026lt;/strong\u0026gt; Design, build, and maintain the web surfaces that expose our agentic testing capabilities to engineers across Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make the agentic platform accessible:\u0026lt;/strong\u0026gt; Translate sophisticated, AI-driven testing workflows into clean, intuitive interfaces that reduce friction and accelerate feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve developer and QE productivity:\u0026lt;/strong\u0026gt; Identify UX bottlenecks in how engineers discover, run, and interpret tests, and solve them with thoughtful, well-built frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner across the stack:\u0026lt;/strong\u0026gt; Work closely with backend, infrastructure, and applied-AI engineers to surface platform capabilities in the product in a coherent, scalable way.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Quality Platform, Mobile Infrastructure, Product Engineering, and Quality Engineering teams to design and develop high-quality UX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain web UI surfaces that give engineers streamlined access to the agentic testing platform - from running and orchestrating tests to exploring results, coverage, and insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active contributor by creating high-quality, tested pull requests and reviewing others\u0026#39; designs and code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build appropriate tests to ensure the reliability and performance of the software you create.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and present your own design, product, and architecture documents, and provide feedback on others\u0026#39;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Visualize large amounts of data - test suites, test cases, test runs, test results, coverage, run history - in a clean, concise, and actionable fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest trends and best practices in web development and performance engineering, and partner with applied-AI work where the UI exposes agentic capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in HTML, CSS, TypeScript, React, and related web technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tooling or developer-facing UX, ideally for platforms, infrastructure, or developer/quality tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in visualizing large amounts of data in a clean, concise fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Context around Quality Engineering, testing, or automation tooling is helpful but not strictly necessary - curiosity and willingness to learn the domain matter more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in or hands-on exposure to Applied AI / LLM-based systems is a plus, as you\u0026#39;ll be building the surfaces for an agentic platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid engineering and coding skills, with demonstrated knowledge of practical data structures and asynchronous programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration with colleagues across multiple timezones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in areas outside of your usual comfort zone and show motivation for personal growth without a dedicated product manager.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8068640?gh_jid=8068640","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496130,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8068640,"updated_at":"2026-07-16T15:30:35-04:00","requisition_id":"ONE","title":"Senior Influencer Manager","company_name":"Airbnb","first_published":"2026-07-16T15:30:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Channel Communications team at Airbnb is responsible for driving positive conversation and buzz about Airbnb via social media, influencers and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Influencer Manager, Airbnb Social to join our communications team to help elevate Airbnb’s cultural relevance by integrating influencer content into our owned social media content strategy. In this role, you\u0026#39;ll be responsible for building visibility and advancing awareness for Airbnb by leading and developing strategic influencer content that showcases the unique benefits of our platform and its integration with cultural and right time moments. This role will be pivotal in crafting and executing best-in-class influencer content, and building digital stories across a spectrum of platforms including TikTok, Instagram, and eventually YouTube that inspire discovery, drive brand preference, elevate consideration, and foster advocacy for the brand.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is curious, engaged, chronically online, positive, detail and solutions-oriented. The world and thus our industry is changing quickly so the ideal candidate will be comfortable with responding promptly and changing course as needed when priorities evolve and shift\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the broader influencer team to bridge Airbnb\u0026#39;s established influencer programs and our owned social strategy, upholding the same high standards for creator selection and content quality across all channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with creators and influencers who genuinely reflect Airbnb\u0026#39;s brand values, negotiating partnership terms that support a steady flow of high-quality content for our social channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curate the right creators and content for our owned social channels, staying ahead of platform trends and shifts in the social media landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring genuine cultural curiosity to the role, drawing on the broader creative landscape — spanning design, art, fashion, music, and beyond — to keep Airbnb\u0026#39;s social presence feeling fresh and culturally relevant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with strategic, creative, production, and operational partners to align on campaign goals, brief creative work, and ensure smooth end-to-end execution of influencer content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute influencer activations, managing end-to-end logistics including itinerary development, on-site coordination, content capture, and post-trip reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with external agencies on campaign execution, influencer contracting, and communications to foster authentic storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, track, and analyze influencer campaigns using tools such as CreatorIQ and Sprinklr, translating data into actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-9 years experience in influencer work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and expertise in building and executing influencer strategies across Instagram, TikTok and YouTube\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of working with organic social, and deep knowledge of social content formats, specs, and best practices.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven body of work and direct 1:1 experience working with influencers, including passion-based and/or tech/ product for large-scale and bespoke brand collaborations, events, and activations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong influencer relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent writing and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and managing multiple stakeholders, particularly marketing, production, BA, legal, and customer support.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for pop culture, social media, and trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge and familiarity with social listening and influencer management tools i.e. Sprinklr, CreatorIQ\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$139,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$163,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":73696}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7453190?gh_jid=7453190","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3312762,"location":{"name":"Brazil - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7453190,"updated_at":"2026-03-12T14:33:40-04:00","requisition_id":"ONE","title":"Senior iOS Automation Engineer","company_name":"Airbnb","first_published":"2026-01-22T16:11:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in software testing and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge in Swift and XCUITest\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong\u0026amp;nbsp; hands-on experience with automation methodologies, tools, and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills towards facilitating interactions with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science/engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7817040?gh_jid=7817040","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413331,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7817040,"updated_at":"2026-06-01T00:03:14-04:00","requisition_id":"ONE","title":"Senior iOS Engineer, Global Markets ","company_name":"Airbnb","first_published":"2026-04-15T04:11:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;NOTE: NO VISA SUPPORT\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Markets engineering team is focusing on evolving our guest and host experience for global markets through new product initiatives to accelerate international growth. Expanding in under-penetrated global markets is a key pillar of our company\u0026#39;s growth strategy. To achieve this, we want to innovate in every sense of the word and adapt our product to every corner of the globe. We want every user in each of our 220+ countries and regions to feel right at home.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a remote team based in different cities in China, and we meet up in person regularly to collaborate, connect and celebrate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior iOS engineer on the mobile team, you will tackle the unique technical challenges of building for global markets — locale-aware UI, market-specific features and integrations, and performance optimization across diverse conditions. You will work on projects spanning the full product surface, from signup/login, search, PDP, checkout, and reviews to foundational components like maps, networking and logging.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner closely with PMs, designers, data scientists, and engineers across both our China-based team and Global partner teams to ship features that make millions of users across under-penetrated markets feel right at home. As a senior team member, you will also play a key role in raising the engineering bar through code reviews, tech design reviews, and mentoring.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams (PM, Design, DS, QA) and Global engineering teams to translate product requirements into technical solutions and help shape the roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review technical designs for large, open-ended problems — from market-specific product features to foundational mobile infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, testable, and maintainable Swift code to ship polished, pixel-perfect user experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support the career growth of other engineers through pairing, code reviews, and technical guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As the tech lead of a project, drive end-to-end delivery, communicate progress to stakeholders, and own the overall quality across the full release cycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of iOS development experience; proficient in Swift, SwiftUI, UIKit, and Core Animation / Core Graphics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in applying AI-powered development tools (e.g., Claude Code, Codex) to accelerate development workflows — from tech design, to code generation, debugging, to code review and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product sense with a proven ability to build pixel-perfect interfaces and fluid animations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading technical initiatives and navigating ambiguous challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-team collaboration skills with excellent English communication; experience working in globally distributed teams or building products for diverse markets is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7916840?gh_jid=7916840","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441240,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7916840,"updated_at":"2026-07-16T07:28:01-04:00","requisition_id":"ONE","title":"Senior Key Accounts Manager","company_name":"Airbnb","first_published":"2026-05-12T11:12:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our EMEA Key Account Management Team is growing and we want you to be part of it!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The EMEA Key Accounts team manages the partnerships with Regional API Software providers and Enterprise Property Managers. The key goal is to grow the share of high quality stays by optimising supply at scale leveraging strategic account management, programs, incentives,\u0026amp;nbsp; and product solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Key Accounts Manager, you will be managing partner relationships with strategic Enterprises \u0026amp;amp; API Connectivity partners. You will be responsible for recruitment, enablement and optimization of our strategic partnerships and become their trusted advisor with the aim to become their number one partner and accelerate growth and performance on both sides. You will be reporting to the Key Accounts Team Lead, EMEA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is based in Paris (hybrid, 2-3 days a week in the office), and is not eligible for relocation support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and trusting relationships with executives and decision makers/key influencers within your API \u0026amp;amp; Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support partners through deep understanding of API and technical integrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings and industry events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent verbal/written communication and presentation skills in English and French\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with API integrations strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, knowledge of OTA specifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and the ability to effectively influence top leaders internally and within the industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience as product manager, working with product teams is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel at least 25% of the time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€74.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€92.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7975743?gh_jid=7975743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3461640,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7975743,"updated_at":"2026-06-15T02:22:23-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Customer Support Engineering","company_name":"Airbnb","first_published":"2026-06-02T04:00:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is CHINA BASED\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;4+ years of ML engineering experience\u0026lt;/strong\u0026gt;, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8070678?gh_jid=8070678","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496877,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8070678,"updated_at":"2026-07-17T18:28:54-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Price Modeling","company_name":"Airbnb","first_published":"2026-07-17T18:28:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a Senior Machine Learning Engineer, you will be a part of Airbnb\u0026#39;s innovative pricing guidance team. Our team is a diverse group of engineers, data scientists, and product managers who are dedicated to creating optimal pricing models for our hosts. We work closely with product engineers, designers, and other cross-functional partners to ensure our models are effective, user-friendly, and contribute to the success of our hosts.\u0026lt;br\u0026gt;ners\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be responsible for developing and refining machine learning models for pricing recommendations, with a particular focus on reinforcement learning techniques. Success in this role will be measured by the accuracy and effectiveness of these models, and their impact on host success rates. You will also be involved in project planning and prioritization, ensuring that our team\u0026#39;s efforts align with Airbnb\u0026#39;s broader strategic goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with data scientists and product managers to understand project requirements and desired outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing, testing, and refining machine learning models, particularly reinforcement learning models, for pricing recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzing model performance and making necessary adjustments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Presenting findings and progress updates to team members and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with product engineers and designers to integrate models into user-friendly tools for hosts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in machine learning engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in developing and implementing machine learning models, preferably reinforcement learning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Python, or other relevant programming languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data analysis and visualization tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a team and communicate complex ideas clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality industry or with pricing models would be a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be authorized to work in the specified location\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional travel may be required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Airbnb\u0026#39;s platform and tools would be beneficial.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7258033?gh_jid=7258033","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3249359,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7258033,"updated_at":"2026-07-08T20:27:43-04:00","requisition_id":"MULTI","title":"Senior Machine Learning Engineer, Relevance and Personalization","company_name":"Airbnb","first_published":"2025-10-01T17:53:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the entire Airbnb digital platform. Be a leader in the team working on critical, impactful projects with focus on developing end-to-end ranking algorithms and ecosystems for optimizing multiple critical business objectives.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We build cutting-edge AI technologies across the end-to-end search ranking product stack w.r.t. data pipelines, feature and model innovations, serving and experimentation efficiency, leveraging rich signals from various types of data (structured, sequential, image, text, etc) at Airbnb. We collaborate closely with teams across Airbnb to develop the ranking solutions and support a healthy marketplace for hosts and guests to further Airbnb’s mission of creating a world where people can Belong Anywhere. Some past publications from the team can be found here:\u0026lt;a href=\u0026quot;https://sites.google.com/view/airbnb-relevance-publications/home\u0026quot;\u0026gt; https://sites.google.com/view/airbnb-relevance-publications/home\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage third-party and in-house Machine Learning tools \u0026amp;amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Example projects include: feature platform, model interpretability, hyperparameter optimization, concept drift detection.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. natural language processing, computer vision, personalization, search and recommendation, marketplace optimization)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning infrastructure and/or building and productionizing Machine Learning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying large language models and modern NLP is a plus, e.g. for sequence tagging, text generation, intent classification, or representation learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with building natural-language, AI-native search experiences is a plus, e.g. autocomplete/smart compose, query understanding, or user-intent modeling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$225,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8065789?gh_jid=8065789","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3494961,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8065789,"updated_at":"2026-07-14T19:54:51-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Relevance and Personalization (Query Intelligence)","company_name":"Airbnb","first_published":"2026-07-14T19:54:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the entire Airbnb digital platform. In this role you\u0026#39;ll focus on query intelligence, the front door of search working on critical, impactful projects that turn what a guest types, taps, or says into a precise understanding of their intent, spanning autocomplete and smart compose, query tagging, query expansion, and intent modeling across Stays, Experiences, and Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Query understanding is where every search begins, and it directly shapes retrieval, ranking, and ultimately the perfect match between guests and hosts. We build cutting-edge AI technologies across the end-to-end search ranking product stack w.r.t. data pipelines, feature and model innovations, serving and experimentation efficiency, leveraging rich signals from various types of data (structured, sequential, image, text, etc) and increasingly large language models at Airbnb. You\u0026#39;ll build the models that parse free-form and natural-language multimodal queries, extract entities and location context, classify intent, and anticipate what guests want before they finish typing. We collaborate closely with teams across Airbnb to develop the ranking solutions and support a healthy marketplace for hosts and guests to further Airbnb\u0026#39;s mission of creating a world where people can Belong Anywhere. Some past publications from the team can be found here:\u0026lt;a href=\u0026quot;https://sites.google.com/view/airbnb-relevance-publications/home\u0026quot;\u0026gt; https://sites.google.com/view/airbnb-relevance-publications/home\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases, with a focus on query understanding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop query understanding capabilities — autocomplete and smart compose, query tagging (sequence tagging / NER), query expansion, and query/user intent modeling — and natural-language (\u0026quot;search in your own words\u0026quot;) search experiences powered by modern NLP and LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage third-party and in-house Machine Learning tools \u0026amp;amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Example projects include: smart compose and language generation for search, LLM-based sequence taggers, LLM-driven query/location expansion, intent classification, and user-intent sequence modeling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. natural language processing, personalization, search and recommendation, marketplace optimization).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying large language models and modern NLP — e.g., sequence tagging/NER, text generation, intent classification, or embedding/representation learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with building natural-language, AI-native and agentic search experiences is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7788160?gh_jid=7788160","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3406880,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7788160,"updated_at":"2026-04-09T06:18:41-04:00","requisition_id":"ONE","title":"Senior Manager, Advanced Analytics, Fraud \u0026 Safety Operations","company_name":"Airbnb","first_published":"2026-04-09T06:18:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is entering a new era—reimagining how fraud, safety, and quality are measured, protected, and elevated across the digital landscape. Reporting to the Director of Advanced Analytics, Fraud \u0026amp;amp; Safety, you will lead a dispersed team of ~8 advanced analysts tasked with turning safety measurement into governed, self-serve decision systems for Policy, Ops, Legal, Product, and Engineering. You will be a pivotal leader safeguarding Airbnb’s global community. You’ll steer a multidisciplinary team that designs, delivers, and scales state-of-the-art analytics for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Safety (physical \u0026amp;amp; digital)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connected-account \u0026amp;amp; circumvention detection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Privacy protection \u0026amp;amp; risk management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role isn’t just about reporting what happened; it’s about building the systems that help Airbnb see around corners. You will democratize data access, build always-on scenario simulators for fraud and safety, and turn incident impacts into seamless signals for continuous improvement. Your insights and systems will empower every stakeholder—from legal to operations, policy to product—to make bold, data-driven, and context-aware decisions in real time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end analytical workflows for platform safety controls: data ingestion, feature engineering, modeling, experimentation, and visualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A core mandate is to co-own and drive the enterprise-wide “Safety Single Source of Truth” (SSoT) strategy —a unified, structured data asset and taxonomy that underpins decision-making across\u0026amp;nbsp; Product, Operations, Policy, and Legal. Ensure metrics are future-proof, privacy-compliant, and globally scalable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build self-service, data tools that empower non-technical teams to ask deep questions, run “what if” analyses, and generate actionable, data-backed outcomes without gatekeeping.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft compelling narratives and dashboards that surface insights to executives and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incident “war rooms,” presenting fast, actionable insights during high-severity events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to policy design (e.g., connected-accounts enforcement thresholds).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support external audits, law-enforcement requests, and board-level reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Policy, Product, Engineering, Fraud and Safety\u0026amp;nbsp; Ops, and Legal to align analytics with global safety and privacy regulations (e.g., GDPR, CCPA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalize frameworks that instantly assess and size the platform, reputational, and regulatory impact of safety incidents, enabling rapid escalation, crystal-clear retrospectives, and lessons learned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in analytics, risk, or safety; 3+ years leading high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ownership of large-scale data products or taxonomies in a regulated environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL \u0026amp;amp; data-modeling expertise; experimentation design, familiarity with Python/R; working knowledge of ML pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;How to measure rare platform events with statistical rigor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;User authentication \u0026amp;amp; connected-account vectors (e.g., social logins, device fingerprinting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Circumvention tactics (e.g., multi-accounting, listing duplication, payment abuse).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global privacy and data-protection standards (GDPR, CCPA, SOC 2, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Skilled in incident impact scoping, post-incident analytics, and scenario planning or tabletop exercises—translating insights into systematic improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of enabling legal, policy, ops, product, and engineering teams to make independent, forward-facing, data-driven decisions via self-service\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional storyteller with a flair for making complex analytics actionable for every audience, and for championing transformation deep into the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Good to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior work in marketplace, fintech, or travel/hospitality tech environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with real-time decision engines, graph analytics, and anomaly-detection frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading hybrid teams (onsite/remote) and managing third-party analytics vendors\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Statistics or quantitative graduate degree (MS/PhD)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8044801?gh_jid=8044801","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486813,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8044801,"updated_at":"2026-07-13T12:04:04-04:00","requisition_id":"ONE","title":"Senior Manager, Field Operations","company_name":"Airbnb","first_published":"2026-07-13T12:04:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Mexico, Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and inspire\u0026lt;/strong\u0026gt; a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely with the Country Manager\u0026lt;/strong\u0026gt; to execute country strategic plans, ensuring alignment between local market execution and national business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and lead territory-level strategies\u0026lt;/strong\u0026gt; for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experiment boldly \u0026lt;/strong\u0026gt;to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across MexicoCCA and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monitor and own business performance\u0026lt;/strong\u0026gt;, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify market trends and opportunities\u0026lt;/strong\u0026gt;, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coach and develop talent\u0026lt;/strong\u0026gt;, building a high-performing team culture that values experimentation, accountability, and continuous growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;14+ years of experience\u0026lt;/strong\u0026gt; in global operations, business development, or marketplace management, with \u0026lt;strong\u0026gt;5+ years in a people-leadership role\u0026lt;/strong\u0026gt; managing and scaling teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep market expertise and strong understanding of the \u0026lt;strong\u0026gt;MexicoCCA travel and hospitality landscape\u0026lt;/strong\u0026gt;, with experience driving local growth and community engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A combination of \u0026lt;strong\u0026gt;operational\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;and commercial, public speaking and marketing skills\u0026lt;/strong\u0026gt; that will allow you to acquire supply across multiple channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;bold, compassionate, and action-oriented leader\u0026lt;/strong\u0026gt; with a \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;strong bias for action\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; and a proven ability to develop, coach, and empower high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical and strategic thinker\u0026lt;/strong\u0026gt; who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to \u0026lt;strong\u0026gt;influence product, policy, and cross-functional teams\u0026lt;/strong\u0026gt; to unlock new revenue streams and improve host and market performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at leveraging tools, dashboards, and analytics to \u0026lt;strong\u0026gt;assess performance, identify trends, and drive accountability.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in \u0026lt;strong\u0026gt;achieving strong results through others\u0026lt;/strong\u0026gt;, including effective performance management and development of emerging leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known for creating a \u0026lt;strong\u0026gt;positive, driven, and inclusive team culture\u0026lt;/strong\u0026gt; grounded in collaboration, transparency, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognized as a \u0026lt;strong\u0026gt;go-to leader\u0026lt;/strong\u0026gt; who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and adept at \u0026lt;strong\u0026gt;leading multiple initiatives simultaneously\u0026lt;/strong\u0026gt;, turning strategy into action and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience \u0026lt;strong\u0026gt;growing supply and building partnerships with community and host groups\u0026lt;/strong\u0026gt; is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in Mexico City, ideally within commuting distance of our office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,666.67\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$237,500 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7840101?gh_jid=7840101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3418856,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7840101,"updated_at":"2026-04-24T17:10:44-04:00","requisition_id":"ONE","title":"Senior Manager Global Capacity and Operational Planning (Community Support)","company_name":"Airbnb","first_published":"2026-04-24T17:10:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking \u0026amp;amp; Listing issues, Safety \u0026amp;amp; Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demand Forecasting \u0026amp;amp; Statistical Modeling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Advanced Analytics\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Decision Support \u0026amp;amp; Stakeholder Communication\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;People Leadership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear goals, high performance expectations, and career development paths for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of data-driven decision-making, accountability, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of people management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in probability, statistics, and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8070121?gh_jid=8070121","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496672,"location":{"name":"Remote - US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8070121,"updated_at":"2026-07-22T17:32:00-04:00","requisition_id":"ONE","title":"Senior Manager, Machine Learning Engineering - Communication \u0026 Connectivity","company_name":"Airbnb","first_published":"2026-07-22T17:32:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is powered by our Guests \u0026amp;amp; Hosts. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding guest and host communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within our Guest \u0026amp;amp; Host organization is the Communication and Connectivity team. The communication branch owns the tools used daily by millions of guests and hosts, including Messaging (2nd most used surface within Airbnb), push notifications, and other deep integrations with key operating system features. The connectivity branch is responsible for connecting hosts together through various ways, it also built a platform to connect 3rd party partners from various domains with Airbnb. The communication and connectivity team has engineers covering multiple disciplines including web engineers, native engineers, backend engineers, data engineers, and machine learning engineers. The role posted here will focus on Machine learning, Data and AI applications.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across engineering, product, and leadership on AI investment priorities and set the multi-year technical roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Design, and Data Science to take high-impact ML initiatives from concept to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality, efficient data pipelines that support both business and AI needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own success metrics that tie ML work directly to business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow and mentor a team of ML/Data engineers, raising the technical bar across the org.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a senior team of Managers and Engineers across Machine Learning, Data Engineering and Software Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is highly cross functional so you will partner with senior leadership across Engineering, Data Science, Product, and across our Business to align stakeholders, define multi-year roadmaps, set and execute on iterative milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coaching and developing team members, helping them grow their careers, technical expertise, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of overall engineering experience with 5+ years managing a team in a fast paced, high growth tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or PhD in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting full-stack products and systems at enterprise scale with a great impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in applying modern artificial intelligence technologies to products and development cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy, and working cross functionally with Product and Data Science teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7736028?gh_jid=7736028","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394139,"location":{"name":"Texas, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7736028,"updated_at":"2026-07-17T22:01:59-04:00","requisition_id":"ONE","title":"Senior Manager, Public Policy, Texas ","company_name":"Airbnb","first_published":"2026-03-25T14:35:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s public policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small. We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy team aims to work closely with politicians, regulators, and the broader public to introduce them to Airbnb, highlight the significant social and economic contribution our business makes to local areas and its residents, and showcase best practices from around the world. We want policymakers to understand the regulatory challenges that affect our community and find models that are good for cities and our thriving local communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Across the region, we are engaged in well over a hundred local conversations and negotiations with governments big and small, and our skilled colleagues and network of activists across the region engage not only governments at local, regional and national levels directly but also use innovative advocacy strategies that actively involve our community in making the case for fair, progressive home sharing rules, and innovative approaches to local experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager, Public Policy will lead government relations, campaign and engagement strategies in the Texas, focused on engagement with local officials and regulators. The Senior Manager, Public Policy must be able to build trust and talk to local authorities to help them understand the contribution our community makes, and engage them in the process of partnerships that embrace the potential of the collaborative economy. The Senior Manager, Public Polciy must demonstrate excellent project management skills and a consistent ability to think creatively about problems and solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop public policy campaigns aimed at mitigating risks, promoting growth and advancing Airbnb and our host’s interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop and execute the public policy strategy, concentrating mainly on influencing the development of policy and regulations impacting host eligibility and the platform throughout the assigned region.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in associations, meetings, and events with government and elected officials and other stakeholders, in order to help advance the company’s advocacy initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop communications, local stakeholder engagement strategy and partnership programs; establish new and maintain existing relationships with an extensive network of contacts, including government officials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research, analyze, distill and synthesize ordinances and bills and effectively articulate Airbnb’s positions to policymakers at both the local and state levels of government. Must also be able to effectively advocate and influence multiple external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage local consultants and agencies to support policy efforts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze legislation and regulation and\u0026amp;nbsp; local issues that may have pan-regional implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures progress is reported regularly, and roadblocks flagged in a timely fashion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 10+ years experience with direct legislative lobbying and\u0026amp;nbsp; working in public policy in a political, governmental, consulting or regulatory context\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in direct government relations and public policy advocacy at the local and state levels of government.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects and navigate a complex matrix organization with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely creative; takes an entrepreneurial approach to the work with proven track record\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; ability to resolve complex and unfamiliar problems in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with great presentation and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organized and able to help keep others organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to exercise judgment and maintain confidentiality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces challenges with a positive and solutions oriented approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about Airbnb and the collaborative economy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Texas, United States to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":87310,"name":"Texas, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8077683?gh_jid=8077683","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499660,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8077683,"updated_at":"2026-07-21T15:59:17-04:00","requisition_id":"ONE","title":"Senior Manager, Technical Program Management (Search \u0026 AI Foundations)","company_name":"Airbnb","first_published":"2026-07-21T15:29:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we\u0026#39;re looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure team to lead AI Platforms initiatives spanning Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). This person will partner with our engineering \u0026amp;amp; product teams to build/enhance data-driven decision making across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will collaborate closely with the Machine Learning (ML) engineers, infrastructure engineers and product managers\u0026amp;nbsp; from across Airbnb to develop holistic solutions that ensure a vibrant and equitable marketplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI) teams power the ranking, recommendations, model infrastructure, and search intelligence capabilities that make up a core part of Airbnb\u0026#39;s AI Platforms, including: Search Ranking for Stays, Experiences, and Services, Home Page Recommendations, Search Bar AutoSuggest and Autocomplete, Marketing Technology, and the ML infrastructure and platform capabilities that support them. The team also creates the fabric for personalization and the underlying model infrastructure, used both on and off platform for Airbnb. We collaborate with many teams including Search Infrastructure, Guest and Host Experiences, MDX, Marketing, CS, and Trust, and many more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their AI/ML expertise to resolve strategic challenges that align with Airbnb’s larger goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, and make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;13+ years in technical program management function, with at least 8 years of experience leading and mentoring a team of TPMs, creating a culture of inclusiveness and sustainability\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated experience in search relevance, natural language search, and recommendation systems. Experience with applying GenAI/LLM technologies on search is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Familiar with A/B testing, incremental delivery and deployment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to ramp up quickly and learn new technologies with minimal lag time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent written and oral business communication and people skills, with the ability to influence stakeholders.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7895069?gh_jid=7895069","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3431869,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7895069,"updated_at":"2026-05-11T17:59:43-04:00","requisition_id":"ONE","title":"Senior Market Manager","company_name":"Airbnb","first_published":"2026-05-11T17:59:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining\u0026amp;nbsp; deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will work with Luxe Guest Services, Content \u0026amp;amp; Quality, and cross-functional teams to ensure every home meets Airbnb Luxe\u0026#39;s standards. This role is equally focused on strategic growth and day-to-day excellence - you\u0026#39;ll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supply Acquisition \u0026amp;amp; Pipeline Development\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Compellingly articulate Airbnb Luxe\u0026#39;s value proposition across all formats — phone, email, in-person — tailored to the luxury audience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Market Development \u0026amp;amp; Launches\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Host Account Management \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support onboarding of new listings for assigned hosts, ensuring a seamless experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Design and deploy strategies to manage and optimize long-tail hosts across your markets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Improve listing bookability through performance analysis and targeted host education\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration \u0026amp;amp; Escalations\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content \u0026amp;amp; Quality, Product, Policy) for escalated issues and strategic initiatives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Serve as an effective \u0026quot;air traffic controller\u0026quot; — routing host requests to the right internal resources while maintaining direct host accessibility\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Cascade host feedback to relevant stakeholders to inform product and policy decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Educate hosts on significant product updates, policy changes, and platform best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;8+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working cross-functionally across teams to influence change and drive results\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent negotiation skills and the ability to close complex, high-value partnerships\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;English and Spanish language proficiency required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Mindset\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Deep alignment with Airbnb\u0026#39;s mission and a passion for the luxury travel and homes space\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;A consultative, relationship-first approach — you build trust before you close deals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proactive, solutions-oriented, and self-directed; you don\u0026#39;t wait for problems to escalate\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaborative by nature — you understand that success in this role is a team sport\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This role is based out of Mexico City, Mexico overseeing LATAM. It requires up to 50% travel to markets across LATAM, as well as occasional team off-sites.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 10pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$125,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7591196?gh_jid=7591196","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355518,"location":{"name":"Rome, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7591196,"updated_at":"2026-07-15T11:00:49-04:00","requisition_id":"ONE","title":"Senior Market Manager, Experiences ","company_name":"Airbnb","first_published":"2026-02-06T08:39:42-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This role is for the Airbnb Experiences team. Please note this is a remote role from Rome, Italy. The successful candidate needs to be based in Rome, or within commuting distance to Rome.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Experiences team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Italy by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Account Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deploy scaled strategies to effectively manage \u0026amp;amp; optimize the long tail of thousands of Professional Hosts in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long-lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally to address optimization bottlenecks.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Quality\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit supply quality in the field, addressing areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Supply Acquisition\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing regional sales plans\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Demand\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in new sales, account management, and partner support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline or book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven skillsets at delivering sales growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel to assigned markets (when business travel resumes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well developed priorities and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Italian and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€65.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€80.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":24303,"name":"Rome, Italy","location":"Roma, Roma, Italy","child_ids":[],"parent_id":64280}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7587869?gh_jid=7587869","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3354312,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7587869,"updated_at":"2026-07-16T05:16:41-04:00","requisition_id":"MULTI","title":"Senior Market Manager, Hotels","company_name":"Airbnb","first_published":"2026-02-04T20:53:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian \u0026amp;amp; New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team’s mission is to grow and expand our\u0026amp;nbsp; the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular high-stakes prospecting and executive pitch meetings with senior partner stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct optimisation calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies for effective pipeline and conversion management of deals and prospective hotel partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, marketing, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in new sales, business acquisition, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of technology or travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasising the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritisation skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role is based\u0026amp;nbsp; in Sydney\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7920440?gh_jid=7920440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3442984,"location":{"name":"Bangkok, Thailand"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7920440,"updated_at":"2026-06-11T08:12:15-04:00","requisition_id":"ONE","title":"Senior Market Manager, Luxe - Thailand","company_name":"Airbnb","first_published":"2026-05-13T10:47:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining\u0026amp;nbsp; deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work with Luxe Guest Services, Content \u0026amp;amp; Quality, and cross-functional teams to ensure every home meets Airbnb Luxe\u0026#39;s standards. This role is equally focused on strategic growth and day-to-day excellence - you\u0026#39;ll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Supply Acquisition \u0026amp;amp; Pipeline Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compellingly articulate Airbnb Luxe\u0026#39;s value proposition across all formats — phone, email, in-person — tailored to the luxury audience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Market Development \u0026amp;amp; Launches\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Host Account Management \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding of new listings for assigned hosts, ensuring a seamless experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deploy strategies to manage and optimize long-tail hosts across your markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve listing bookability through performance analysis and targeted host education\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration \u0026amp;amp; Escalations\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content \u0026amp;amp; Quality, Product, Policy) for escalated issues and strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an effective \u0026quot;air traffic controller\u0026quot; — routing host requests to the right internal resources while maintaining direct host accessibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cascade host feedback to relevant stakeholders to inform product and policy decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on significant product updates, policy changes, and platform best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally across teams to influence change and drive results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation skills and the ability to close complex, high-value partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Mindset\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep alignment with Airbnb\u0026#39;s mission and a passion for the luxury travel and homes space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A consultative, relationship-first approach — you build trust before you close deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, solutions-oriented, and self-directed; you don\u0026#39;t wait for problems to escalate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative by nature — you understand that success in this role is a team sport\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;[Location-Specific Requirements]\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is based out of Thailand overseeing Thailand \u0026amp;amp; SE Asia. It requires up to 50% travel to markets across Thailand \u0026amp;amp; SE Asia, as well as occasional team off-sites.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;English and Thai language proficiency required. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Airbnb is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":62968,"name":"Bangkok, Thailand","location":"Bangkok, Bangkok Metropolis, Thailand","child_ids":[],"parent_id":64273}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8070705?gh_jid=8070705","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496885,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8070705,"updated_at":"2026-07-20T12:54:52-04:00","requisition_id":"ONE","title":"Senior Platform Manager, Data Products, Finance Accounting","company_name":"Airbnb","first_published":"2026-07-20T12:54:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Business Technology (Biztech) organization sits at the heart of how we scale our internal operations to match the pace and ambition of our products. Within Biztech, the Finance Accounting Platform team owns the core finance accounting platform — the system that records, processes, and reports the financial lifecycle of every product Airbnb offers to the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Platform Manager on this team, you will be embedded in a rich, cross-functional community spanning the full breadth of Airbnb’s business. You’ll partner daily with Product and Platform Managers across Payments, Trust, Guest \u0026amp;amp; Host, Pricing, Insurance, Hotels, and Customer Service — as well as Finance stakeholders from Revenue Controllership, Treasury, Tax, Payments Legal, Consolidation, Collections, and Cash. You’ll work closely with Data Engineers and Oracle Applications teams to bring platform solutions to life, and collaborate with FP\u0026amp;amp;A and Business Unit teams who depend on the data your platform produces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who thrives at the intersection of finance, product, and engineering — and who finds energy in being the connective tissue across a large, diverse, and highly capable community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the strategic and operational owner of the finance accounting platform — the single point of accountability for shaping how it evolves to support Airbnb’s growing portfolio of product offerings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your impact will be felt across three dimensions:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scaling the platform with Airbnb’s ambitions\u0026lt;/strong\u0026gt; — You will define and drive the long-term roadmap for the finance accounting platform, ensuring it can scale to support new product lines, geographies, and business models. You will own prioritization across a high-volume platform funnel — balancing competing requests with clarity and structured decision-making — and continuously identify opportunities to optimize platform performance and reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bringing new products to life on the accounting platform\u0026lt;/strong\u0026gt; — Every time Airbnb launches or evolves a product, there is an accounting story that needs to be told accurately and at scale. You will lead that effort end-to-end — from initial accounting impact assessment through solution design, engineering alignment, UAT, release coordination, and production normalization — translating complex product changes into well-designed accounting workflows that record product lifecycle financials to Oracle FAH GL.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strengthening the financial foundation\u0026lt;/strong\u0026gt; — You will help define and refine data pipeline monitoring controls, support month-end close processes, and partner with Finance stakeholders to automate manual operational workflows. Your work will directly improve the accuracy, timeliness, and reliability of financial data that flows across Airbnb’s Finance organization and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;No two days look the same, but here’s a window into what you might be doing:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Syncing with a cross-functional Product Manager from the Payments or Hotels team to understand an upcoming product change and assess its downstream accounting implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing a technical spec with Data Engineering to align on the implementation approach for a new accounting workflow feeding Oracle FAH\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running a UAT session with Revenue Controllership and Tax stakeholders to validate that a new product’s financial lifecycle is being recorded accurately before it goes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pulling and analyzing ad hoc data using SQL to support a Finance or FP\u0026amp;amp;A team working through a close question or business case\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triaging and prioritizing new requests coming into the platform funnel — aligning stakeholders on sequencing and tradeoffs against the broader roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing data pipeline monitoring alerts and working with engineering to resolve a control gap before it impacts month-end close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading a working session with Treasury or Collections to map out an opportunity to automate a high-touch manual process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drafting a platform update for a senior Finance stakeholder that translates a complex technical change into clear business impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accounting \u0026amp;amp; Finance Domain\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subject matter expert in accounting principles and ASC 606 revenue recognition, with the ability to apply standards to complex, multi-product digital marketplace environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience implementing end-to-end accounting workflows across quote-to-cash cycles, including reporting and reconciliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience supporting B2C product workflows on finance platforms — ideally at a high-growth, high-transaction-volume technology company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Depth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid SQL skills and proven ability to work with large, complex datasets — including writing performant queries against partitioned tables, aggregating high-cardinality transactional data, and troubleshooting data anomalies at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of big data principles — including distributed data processing, batch vs. streaming pipelines, data partitioning strategies, data lake vs. data warehouse architectures, and the tradeoffs between latency, throughput, and consistency at high volume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of transactional data characteristics — including event-driven data structures (bookings, cancellations, payments, refunds, adjustments), ACID properties, immutability of financial records, audit trail and lineage requirements, multi-currency and multi-entity data handling, and period-end cutoff logic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with subledger to General Ledger data flows — understanding how product-level financial events are transformed, aggregated, and posted as journal entries, and how to validate accuracy across that chain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or alongside Oracle FAH, General Ledger, or equivalent ERP platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage with technical design documents and align with engineering teams on implementation specifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data pipeline architecture and monitoring controls — including SLA management, data quality checks, alerting frameworks, and reconciliation workflows that ensure financial data integrity across the close cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively leverages AI tools and technologies to accelerate productivity, improve analytical workflows, and identify opportunities to automate repetitive processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Product Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in platform management, product management, or technical program management with a strong finance and accounting data focus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to own and manage a complex, multi-stakeholder platform roadmap with a high volume of competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving end-to-end delivery — from design and engineering through testing, release, and production normalization — in cross-functional environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in Agile and continuous delivery models; able to move with pace without sacrificing rigor or quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication \u0026amp;amp; Collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to modulate depth and style based on audience — from engineering spec reviews to Finance leadership briefings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong influencing skills and high EQ; proven ability to drive alignment across diverse, senior stakeholders without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented and highly analytical; comfortable structuring ambiguous problems and driving to clear outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace, Slack, Zoom, and modern collaboration tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Information Systems, Accounting, Finance, or a related technical field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7917687?gh_jid=7917687","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441539,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7917687,"updated_at":"2026-06-03T19:09:49-04:00","requisition_id":"ONE","title":"Senior Platform Manager, Defense Platform","company_name":"Airbnb","first_published":"2026-05-14T13:58:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, our top priority is to create safe and trusted experiences for our Hosts and guests, and ensure everyone in our global community can belong on Airbnb. The Anti-Discrimination \u0026amp;amp; Equity team is a core part of that mission–focused on identifying and mitigating potential experience gaps and advancing best practices in inclusive design across Product, Design, Machine Learning, and AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Platform Product Manager for Anti-Discrimination \u0026amp;amp; Equity, you will shape the systems and capabilities that enable success for all Airbnb users. You will design scalable, intelligent solutions that balance operational efficiency with equitable user experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll partner closely with engineering, data science, and operations teams to deliver platform products, including cutting-edge AI/ML-powered solutions, innovative data tools, automated governance and risk assessment technologies, and adaptive solutions that evolve with new risks and advance new opportunities . Your work will directly strengthen the trust and integrity that make Airbnb a place where anyone can belong.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Platform Product Manager on the Defense Platform, you will define the vision, strategy, and execution for products that power safety and integrity across Airbnb. You will partner with engineers, data scientists, designers, and operations experts to build intelligent, scalable platform solutions that identify emerging risks, prevent bad actors, and reduce friction for trusted users. Your work will ensure our defenses are adaptive, automated, and seamlessly integrated across the Airbnb ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and deliver a compelling product vision and roadmap for Anti-Discrimination and Equity products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a cross-functional group of engineers, data scientists, designers, operations experts, policy leaders, and product partners to drive alignment, execution, and measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the product backlog and prioritization process, balancing business value, risk reduction, and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear goals, metrics, and success criteria in partnership with Anti-Discrimination and Equity and cross-functional leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate strategy, progress, and insights effectively to stakeholders across all levels, including senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data-driven experimentation and measurement frameworks to continuously improve scaled platform products and decision systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with teams across Tech, Global Operations, Policy, Product, Legal, Reputation, and Shared Services to ensure alignment, manage dependencies, and streamline execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product management experience, ideally in platform, anti-discrimination \u0026amp;amp; equity, trust \u0026amp;amp; safety, or risk domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills with the ability to influence across diverse technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem-solving, and critical-thinking skills with a strong bias toward data-informed decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving hypothesis-based product development and iterative learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with the ability to thrive in a fast-paced, ambiguous environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success influencing without authority and driving alignment across global, cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for and experience in developing technologies and products that are inclusive in nature\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background or experience working in anti-discrimination, equity, or inclusion is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8082863?gh_jid=8082863","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501899,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8082863,"updated_at":"2026-07-24T11:52:41-04:00","requisition_id":"ONE","title":"Senior Platform Manager, Payment Platform Accounts","company_name":"Airbnb","first_published":"2026-07-24T11:52:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest \u0026amp;amp; Host, and Compliance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. You will also work closely with external enterprise partners and identity stakeholders to deeply understand their needs and ensure the products we build drive real business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Foundations\u0026lt;/strong\u0026gt; ownership, owning payments requirements with Trust, Guest \u0026amp;amp; Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Receivables:\u0026lt;/strong\u0026gt; Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluation of \u0026lt;strong\u0026gt;account-related user data\u0026lt;/strong\u0026gt; required to understand evolving behaviors and needs related to payment activity and management.\u0026amp;nbsp; Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace.\u0026amp;nbsp; These signals may also assist in reducing false positive risk and compliance actions as well.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolution of account frictions and compliance information\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions.\u0026amp;nbsp; This would also be an area to manage account access among several different users with access to data, actions, and payment methods.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements,\u0026amp;nbsp; and fraud \u0026amp;amp; losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prioritization and decision-making skills: given competing needs and limited resources, able to make clear tradeoffs and communicate rationale to stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical background: domain experience in multi-rail payment processing \u0026amp;amp; operations is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with payments and risk losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling digital wallets and identity services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI prototypes in the product development process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to successfully scale products from 0\u0026amp;gt;1, including building new product areas in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8029984?gh_jid=8029984","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3481032,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8029984,"updated_at":"2026-06-28T04:19:58-04:00","requisition_id":"ONE","title":"Senior Platform Manager, Trust and Safety","company_name":"Airbnb","first_published":"2026-06-28T04:19:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships \u0026amp;amp; placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust \u0026amp;amp; Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Product Manager in the Trust \u0026amp;amp; Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust \u0026amp;amp; Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Creating vision and strategy for Trust \u0026amp;amp; Safety products and platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining goals and success with clearly measurable objectives and key results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building alignment across product teams (inside and outside of Trust \u0026amp;amp; Safety), and Leadership/Executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years product management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior product, operation, or engineering experience in trust, safety, risk or fraud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, troubleshooting, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building machine learning products or technical product management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in design, and hypothesis driven product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams through ambiguity, and high stakes trade off decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7918327?gh_jid=7918327","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3441781,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7918327,"updated_at":"2026-07-22T17:22:29-04:00","requisition_id":"ONE","title":"Senior Policy Economist ","company_name":"Airbnb","first_published":"2026-05-12T18:56:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Policy \u0026amp;amp; Communications is at the heart of how Airbnb works with communities and stakeholders around the world.\u0026amp;nbsp; We\u0026#39;re accepting applications for a position as a Senior Policy Economist (part of Airbnb’s Data Science organization) supporting this team to ensure these engagements are data-driven.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Candidates should have a strong background in data modeling and economics (including via AI), and demonstrated skill in organizing, communicating, and presenting analysis via visualizations, dashboards, maps, and other tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position offers an opportunity to provide meaningful insights both within Airbnb and to communities across the world. As a result, the role requires working with cross-functional partners throughout the organization (policy/comms, business, legal, finance, data science), as well as external partners outside of Airbnb (experts, academics, policy-makers, media).\u0026amp;nbsp; Candidates should be able to navigate these environments, operating independently and driving their own agenda, but must also work well with partners. A teamwork mentality and “no task too big or too small” attitude is key.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The scope of work includes quantitative analysis of high-impact, high-visibility topics including regulation, housing, tourism, economic development/impact, and taxes. Because of this visibility, translation of complex analyses into accessible and scalable resources is key. You will not only be a trusted data expert on the team, but also a storyteller.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regulatory \u0026amp;amp; economic impact modeling, as well as guidance to policy team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using AI/ML and econometric models to derive insights from legislation and other data sources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration with academics and experts on policy research topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mapping and spatial analysis of data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Amazing visualizations to convey key concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Converting insights into “Data Journalism” useful for our communications team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building prototypes, dashboards, and other tools to scale data usage across a large org\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in a quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience in data modeling \u0026amp;amp; analysis, including experience leveraging AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience with a BS/Masters or 2+ years with a PhD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform complex strategic analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management, communication, and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Causal inference techniques (e.g. econometric regressions \u0026amp;amp; quasi-experimental techniques)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of data tools including: R/Python, SQL, Data Visualization, GIS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to the policy and economics domain, or adjacent domains\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8053756?gh_jid=8053756","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490560,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8053756,"updated_at":"2026-07-09T13:58:05-04:00","requisition_id":"ONE","title":"Senior Principal, Competitive Intelligence","company_name":"Airbnb","first_published":"2026-07-09T12:51:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Senior Principal, Competitive Intelligence will report to the Director, Product \u0026amp;amp; Performance within Strategic Finance \u0026amp;amp; Analytics. Airbnb is looking for a unique individual that can blend art and science to evaluate our evolving competitive landscape. This team is responsible for understanding the market across geographics and product offerings, building evaluation criteria and metrics, and delivering clear insights to leaders across the company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The individual will serve as the company\u0026#39;s go-to authority on the competitive landscape, including current and future competitors, adjacent marketplaces, the travel industry at large and macroeconomic trends. They will partner with technical and business operating teams to synthesize competitive signals into clear, actionable narratives that inform executive decision-making at the highest levels of the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings a combination of sharp analytical instincts, business acumen, and the ability to distill complex information into crisp executive-ready stories. They are a self-starter who is comfortable operating with ambiguity, thrives in a fast-paced environment, and relishes the opportunity to own a critical capability from end to end. This person will have a high degree of visibility with senior leadership, including Executive and VP leaders across Finance, Product, Marketing and Business functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive Monitoring: Develop and manage regular reporting to review key metrics across marketplace and product; track developing news and industry trends; lead monthly leadership insights forum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Deep Dives: Partner with key stakeholders across Supply, Global Markets, Product, and Marketing to conduct deep dives that will inform key decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Strategy: Lead the competitive intelligence data strategy — evaluate data required to achieve key growth initiatives and potential data sources; own relationships with external data providers and research vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Enablement: Ensure competitive insights and datasets are accessible and actionable for XFN teams; partner with Engineering and Data teams to deliver reliable reporting infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of relevant business and insights experience. Ideally you have a mix of finance and analytics, management consulting, investment banking, and/or business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI proficient or able to become AI proficient (Claude or Gemini).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work and influence cross-functionally. You will need to partner across internal and external partners - proactively facilitating connections between teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with audiences at various levels. You enjoy working with fragmented and synthesizing it into a story with recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced presentation skills (Google Docs, Keynote, Excel)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$245,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7920760?gh_jid=7920760","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3443077,"location":{"name":"Ireland, Spain, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7920760,"updated_at":"2026-06-13T16:41:32-04:00","requisition_id":"ONE","title":"Senior Principal, Tax Controversy","company_name":"Airbnb","first_published":"2026-05-13T10:44:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Tax Controversy team is responsible for developing and implementing Airbnb’s global audit strategy, including determining a vision for global tax disputes and coordinating and leading responses with tax authorities worldwide. The tax controversy team collaborates across all areas of the tax group, legal, and policy in responding to audit and tax litigation issues involving Airbnb’s direct and indirect taxes. This role allows a candidate to be immersed in a variety of tax issues and high profile tax disputes, and will work with the Airbnb Tax Controversy and Dublin Tax teams, outside advisors, and across departments at Airbnb to respond to global tax authorities and support the company’s return positions with a focus on EMEA issues.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for helping the Tax Controversy team deliver superior tax audit and litigation results with a focus on EMEA. This includes managing tax disputes by preparing responses to tax authority requests, mastering the company’s facts, preparing for and participating in regular meetings with tax authorities, and helping develop the audit and tax litigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also be responsible for working cross functionally to ensure the business is updated and aware of audit risks and business concerns, and working across all groups of the Tax team to help strengthen our tax positions as they are being considered.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the Tax Controversy team’s management of tax audits and litigation by coordinating across all groups of the Tax team, outside advisors, and other internal stakeholders including Legal and Policy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-lead significant EMEA tax litigation cases (including local administrative appeals, litigation before EMEA tax authorities and courts), overseeing discovery, formulating legal strategies, and managing key case milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the point of contact for EMEA-based external counsel, government officials, and regulators in ongoing tax disputes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on jurisdiction-specific litigation risks, privilege issues, and compliance in the EMEA tax environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with US, EMEA, and global tax, legal, and policy teams to ensure consistent messaging and strategic alignment across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze and make recommendations about the trade offs and implications of various audit strategies, dispute resolution forums, tax administration procedures, litigation postures, tax risks, and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare responses to tax authorities\u0026#39; information requests by compiling data, researching company facts, and understanding technical tax issues.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A law degree and 10+ years of experience with a focus on tax audits and litigation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in leading tax audits and tax litigation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English skills are necessary and proficiency in French, Italian and/or Spanish is preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust understanding of the tax litigation processes and other tax resolutions processes across key EMEA jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in tax with the ability to quickly learn new and complex tax issues, along with a demonstrated commitment to remain current in tax law developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and meticulous attention to detail to prepare accurate and persuasive responses to tax authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work in a fast-paced environment and manage competing deadlines for numerous tax controversy matters across multiple jurisdictions in all levels of audit, administrative appeal, and litigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with US, EMEA, and global tax, legal, and policy teams to ensure consistent messaging and strategic alignment across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with corporate tax issues common to EMEA disputes, including transfer pricing, data production, withholding tax, and VAT issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€156.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€195.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Spain Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€120.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€150.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£136,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£170,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516},{"id":64284,"name":"Spain","location":null,"child_ids":[155],"parent_id":17516},{"id":64290,"name":"United Kingdom","location":null,"child_ids":[151],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6153760?gh_jid=6153760","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2934384,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":6153760,"updated_at":"2026-05-28T18:23:10-04:00","requisition_id":"MULTI","title":"Senior Product Program Manager, Roadmap Planning \u0026 Program Management ","company_name":"Airbnb","first_published":"2024-08-05T13:11:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;*Multiple openings available*\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Roadmap Planning \u0026amp;amp; Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide bi-annual releases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb’s future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional, product development teams by acting as a “force multiplier”. They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They\u0026#39;re good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class communicator that can simplify the complex\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings an experienced product mindset to tie strategy and execution together\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops program plans that are unique to each initiative and require strategic thinking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates at a variety of altitudes by tailoring communication style and approach\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert collaborator that is able to understand consumer, technology, and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goes beyond status reporting to drive issues to resolution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands best practices, drives improvements, and focuses on simplification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;13+ years of\u0026amp;nbsp; experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and/or technology experience including product management or engineering (software preferred)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability of shipping software products at global scale having overcome a variety of challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class verbal and written communication skills that can simplify complex topics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional influencing and presentation skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity in a fast-paced, hyper-growth organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7736820?gh_jid=7736820","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394427,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7736820,"updated_at":"2026-07-27T18:24:21-04:00","requisition_id":"ONE","title":"Senior Programs and Business Operations Lead, Monthly Stays","company_name":"Airbnb","first_published":"2026-03-20T14:29:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team is growing, and we want you to be part of it! You’ll join a collaborative group within Airbnb’s Chief Business Officer organization focused on expanding our Monthly Stays offering. We recruit and develop Airbnb’s global supply of high-quality stays and execute our in-market strategy to drive international growth. By building strong relationships with hosts and helping them optimize their listings and pricing, our team creates lasting host success and facilitates millions of connections between guests and hosts around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Programs and Business Operations Lead, you will work with the Homes Leadership to develop and execute strategies to grow the success of Airbnb globally. You will also align with Homes Leadership, regional teams and cross functional teams to analyze data and deliver strategic recommendations to drive the Homes business globally. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive annual strategy \u0026amp;amp; planning process, including determining business upside and resources needed to deliver that\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools and equip teams with the relevant data support to tools to make actionable decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support local and regional partners with insights and decision making capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create materials to communicate strategy and business performance to key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with functional teams (comms, marketing) to provide business recommendation and inform functional priorities and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with FP\u0026amp;amp;A and Advanced Analytics to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incubate / run special projects that can be proven and handed off for scaling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years experience in strategic roles, consulting, sales leadership or scaling global businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with product, marketing, sales operations and enablement teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take initiative and deal with uncertainties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong appetite for working with the Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage complex projects and multi-task with excellent organization skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pays attention to both details and macro-level outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seasoned internal and external communicator with strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic and ever changing startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data driven, can do attitude, strategic thinker and passion for new products and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with Excel, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$247,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8054361?gh_jid=8054361","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490811,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8054361,"updated_at":"2026-07-09T16:55:00-04:00","requisition_id":"ONE","title":"Senior Regulatory Operations Lead - Regulatory Products","company_name":"Airbnb","first_published":"2026-07-09T16:55:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Regulatory Operations Lead, you are entrusted with shaping and steering Airbnb’s regulatory strategy by driving global high-impact regulatory initiatives. You bring deep regulatory expertise, proven strategic foresight, and operational excellence that will ensure our regulatory products not only meet evolving legal requirements, but also enable innovation, trust, and sustainable growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will anticipate regulatory trends, translate ambiguous mandates into scalable product solutions, and serve as a trusted advisor to senior leadership—ultimately strengthening Airbnb’s reputation and resilience in a rapidly changing regulatory landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Regulatory Leadership: \u0026lt;/strong\u0026gt;Anticipate and interpret global regulatory developments, providing strategic guidance to senior leadership on potential impacts and opportunities. Develop and implement proactive product strategies to navigate complex regulatory landscapes.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Partner with cross-functional teams such as Engineering and Product to implement regulatory products that address the changing landscape, and anticipate future trends .​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regulatory Program Oversight: \u0026lt;/strong\u0026gt;Design and oversee comprehensive regulatory product programs, ensuring adherence to applicable regulations, and industry standards. Monitor program effectiveness and make iterative improvements as necessary.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Assessment and Mitigation: \u0026lt;/strong\u0026gt;Conduct thorough risk assessments to identify potential regulatory and operational risks. Develop and implement measures to reinforce product assurance by mitigating identified risks, ensuring the organization\u0026#39;s resilience against regulatory challenges.​\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation and Continuous Improvement:\u0026lt;/strong\u0026gt; Track emerging technologies and regulatory trends to identify opportunities for innovation in regulatory products. Lead initiatives to enhance the efficiency and effectiveness of regulatory operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;Lead and coach a growing high-performing, diverse team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of progressive experience in product management, platform or technical product management, or product operations—preferably in technology or other highly regulated industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading large-scale, cross-functional regulatory product programs at the global or enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising and influencing senior decision-makers through thought leadership, storytelling, and data-driven recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulatory technology and automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$245,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7789483?gh_jid=7789483","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407082,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7789483,"updated_at":"2026-04-27T13:41:39-04:00","requisition_id":"ONE","title":"Senior Regulatory Operations Manager","company_name":"Airbnb","first_published":"2026-04-27T13:41:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our community grows, we work closely with local governments around the world to craft progressive and fair rules for home sharing that enable people to continue to share their homes responsibly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cities team is a cross-functional product team that supports guests, hosts, and local governments to ensure successful global compliance with local regulations while scalably sustaining company growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will help us scale regulatory compliance strategies and programs for jurisdictions facing new home sharing rules around the world, presenting to cross-functional peers and leadership alike.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the accountable owner for compliance programs, aligning strategy and execution across disparate stakeholders. You will have an eye towards scale, testing, and iterating to further the capacity of the team. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Ultimately your work will support the home sharing movement and partnerships with jurisdictions around the world, keeping Airbnb a trusted community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and execution of successfully scaled programs across discreet compliance verticals, communicating program outcomes to leadership across Cities, Policy, Legal, and regional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the lead for your jurisdictions by creating an operational rhythm and managing cross-functional stakeholders, ensuring initiatives are on track, and maintaining project documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze strategic opportunities for risk reduction across jurisdictions, partner with Engineering, Data Science, Operations, Policy and Legal to align roadmaps, and drive successful execution with measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead product assurance leveraging an eye for detail while keeping a global mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support strategic projects to drive efficiency and effectiveness for the Operations team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of work experience in operations, management consulting, and/or project management in a dynamic entrepreneurial environment, ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including product, engineering, data science, and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions. SQL knowledge is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make decisions balancing short-term gains with long-term strategic positioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills with high attention to detail and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, excellent presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$139,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$163,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7944595?gh_jid=7944595","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450989,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7944595,"updated_at":"2026-05-21T08:13:11-04:00","requisition_id":"ONE","title":"Senior Regulatory Operations Manager, Cities","company_name":"Airbnb","first_published":"2026-05-21T08:13:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will help us scale regulatory compliance strategies and programs for jurisdictions, presenting to cross-functional peers and leadership.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the accountable owner for compliance programs, aligning strategy and execution across disparate stakeholders. You will have an eye towards scale, testing, and iterating to further the capacity of the team. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Ultimately your work will support our Stays business and partnerships with jurisdictions around the world, keeping Airbnb a trusted community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and drive regulatory initiatives that unlock supply growth and proactively address risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and execution of successfully scaled programs across discrete compliance verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create an operational rhythm and manage cross-functional stakeholders, ensuring initiatives are on track, and maintaining project documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze strategic opportunities for risk reduction across jurisdictions, partner with Engineering, Data Science, Policy and Legal to align roadmaps, and drive successful execution with measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support strategic projects to drive efficiency and effectiveness for the Operations team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of work experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including product, engineering, data science, and policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions. SQL knowledge is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make decisions balancing short-term gains with long-term strategic positioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills with high attention to detail and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, excellent presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$139,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$163,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8083716?gh_jid=8083716","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3502235,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8083716,"updated_at":"2026-07-24T12:20:11-04:00","requisition_id":"ONE","title":"Senior Sales Operations Lead","company_name":"Airbnb","first_published":"2026-07-24T12:20:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hotels represent one of Airbnb\u0026#39;s most exciting growth frontiers,\u0026amp;nbsp; bringing professional hospitality partners onto the platform and making it possible for guests to choose Airbnb for every kind of trip. By ensuring a robust and exceptional hotel supply, the Revenue Operations team plays a critical role in shaping Airbnb\u0026#39;s future and delivering on its mission to create a world where anyone can belong anywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Operations team partners across the company to build world-class Sales, Onboarding, and Account Management capabilities. We support partners across the full journey –\u0026amp;nbsp; from identifying and acquiring the right supply in the right markets, to seamless onboarding and integration, to the tools, programs, and insights that help partners grow and succeed on our platform. We own critical growth levers that ladder directly into business goals, and we build the central infrastructure that powers in-market execution for field teams worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Acquiring the right hotels in the right markets is one of the most critical drivers of Hotels growth at Airbnb – and this role sits at the center of that effort. As Sr. Lead, Revenue Operations – Hotels Acquisition, you will own the global acquisition operations strategy, partnering with regional sales leaders, marketing, product, and central analytics teams to drive funnel performance, optimize conversion, and scale what works across markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as the global subject matter expert on hotel acquisition levers — bringing strategic clarity to how and where we acquire supply, translating data into decisions, and ensuring field teams have the tools, targets, and support they need to perform. Reporting to the Director of Revenue Operations, Hotels, you will be a key partner to both the business and cross-functional teams, connecting global strategy to in-market execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Operations \u0026amp;amp; Revenue Strategy\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Acquisition Strategy:\u0026lt;/strong\u0026gt; Define and execute the strategic vision for Hotels acquisition operations globally, aligning regional initiatives with global priorities and ensuring a consistent, high-performing approach across markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Funnel Ownership:\u0026lt;/strong\u0026gt; Own the global Hotels acquisition funnel from lead generation through contract signed — monitoring performance at every stage, identifying drop-off points, and driving cross-functional solutions to improve conversion and velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onboarding Handoff \u0026amp;amp; Throughput:\u0026lt;/strong\u0026gt; Partner with the Hotels Onboarding program to ensure a seamless handoff from acquisition to onboarding — driving throughput, minimizing time between contract signed and go-live, and surfacing acquisition-side issues that create downstream delays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Incentive Compensation:\u0026lt;/strong\u0026gt; Partner with finance and sales leadership to design, manage, and evaluate sales incentive compensation programs for the Hotels acquisition team — ensuring plans are motivating, aligned with business goals, and driving the right behaviors across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Goal Setting \u0026amp;amp; Forecasting:\u0026lt;/strong\u0026gt; Own rep-level goal setting for the Hotels acquisition team, translating business targets into individual quotas across regions. Lead acquisition forecasting, pipeline analysis, and capacity planning to ensure field teams and vendor partners are resourced and on track to deliver against plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Prioritization \u0026amp;amp; Workflow Optimization:\u0026lt;/strong\u0026gt; Work with marketing, product, tech, and vendor teams to drive lead scoring, prioritization, and workflow optimization — maximizing conversion rates and sales team efficiency across the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis, Modeling \u0026amp;amp; Insights:\u0026lt;/strong\u0026gt; Build your own analytical models and frameworks to understand acquisition performance — going beyond available reporting to generate original analysis, size opportunities, model scenarios, and surface insights that don\u0026#39;t yet exist. Translate findings into clear, actionable recommendations that influence business decisions and resource allocation at the leadership level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Serve as the primary global point of contact for Hotels acquisition operations, ensuring alignment, data integrity, and clear communication across regional and global stakeholders including sales, marketing, product, analytics, and finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lever Expertise:\u0026lt;/strong\u0026gt; Serve as the internal subject matter expert on hotel acquisition levers — advising leadership and regional teams on which levers to activate for specific markets, segments, and growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in sales operations, revenue operations, or a related field, ideally in a high-growth, global environment; experience in travel, OTA, or marketplace environments preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own and optimize a complex, multi-stage global sales funnel with measurable impact on conversion and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic and analytical skills — you can translate complex performance data into clear business insights and drive decisions across organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and managing incentive programs, quota setting, and forecasting processes in a sales or revenue operations context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration skills, with experience working across sales, marketing, product, tech, analytics, and finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, including the ability to present to and influence senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and modeling skills — comfortable building your own models, frameworks, and analyses from scratch, not just interpreting existing reports. Proficiency in Excel and SQL required; experience with BI tools (e.g., Tableau, Looker) a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM and performance management systems (e.g., Salesforce); strong data literacy required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or with global, matrixed organizations and navigating regional differences in go-to-market approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate at both the strategic and executional level — you can set the vision and get into the details to make it happen.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8078406?gh_jid=8078406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499946,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8078406,"updated_at":"2026-07-22T05:22:48-04:00","requisition_id":"ONE","title":"Senior Social Content Operations Manager, China","company_name":"Airbnb","first_published":"2026-07-22T05:22:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;NO VISA SUPPORT AND RELOCATION SUPPORT\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Location: Work remotely within China Mainland\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will lead China social initiatives and drive business growth across key local social channels and reports to the Social Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role focuses on building and scaling Airbnb\u0026#39;s social growth capabilities across local video-driven platforms and evolving social ecosystems. S/he will identify platform opportunities, close operational gaps, and develop scalable approaches to strengthen Airbnb\u0026#39;s brand presence, user engagement, and downstream business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and drive social growth strategy across \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;video-driven platforms \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;and evolving social ecosystems, identifying platform opportunities and operational gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and execute social operations including content strategy, content production, audience engagement, and platform growth initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; innovative growth pilots\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; to strengthen downstream consideration and conversion, including social content support for livestreaming and community-based social marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional stakeholders (Growth Ops, Marketing, Comms, Product, etc.) to align social initiatives with broader business priorities and gain cross-functional support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global and regional social teams to share insights, advocate for local platform opportunities, and maintain high execution standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with platform trends, user behaviors, and evolving social ecosystem shifts to continuously improve Airbnb\u0026#39;s local platform growth playbook.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; of experience in social operations, platform operations, content marketing, or social growth-related roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;video-driven local platforms such as Douyin, RedNote video, Bilibili, \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;including platform-native content formats, search and discovery mechanisms, and operational best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in short-form video content operations, platform growth, or social ecosystem development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing local agencies and driving projects forward, with solid knowledge of industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills with the ability to independently drive complex, cross-functional initiatives end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-driven growth mindset with the ability to identify opportunities and improve performance through data and insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and stakeholder management skills across internal teams and external partners/agencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and evolving business priorities while maintaining high-quality execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative, self-motivated, and passionate about social platforms, travel, and evolving consumer behaviors.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proficient in English as a working language.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8077451?gh_jid=8077451","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499583,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8077451,"updated_at":"2026-07-22T16:50:38-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Content Platform","company_name":"Airbnb","first_published":"2026-07-22T16:50:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Everyday millions of Airbnb customers are reached via our streamlined platform over comprehensive channels, such as Email, Push, SMS, In-App Channels as well as external Ads Platforms (e.g., Google, Facebook, etc). We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest/Host, Policy, and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on Marketing Technology’s Content Platform team, you’ll provide hands-on technical leadership to build a no-code or low-code platform to bring together a thoughtful user experience for Marketing to author, segment, and plan lifecycle management of communications on onsite (\u0026lt;a href=\u0026quot;http://airbnb.com/\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt;, in-app) and offsite (emails, push notification) channels.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You and your team will own the serving and hydration of billions of heavily personalized pieces of marketing content.\u0026amp;nbsp; Knowing that any downtime in our systems results in a loss of trust from our customers and loss of revenue from our marketing channels, you will help own the quality and uptime of our systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be working alongside with a team of talented software engineers to improve our usability of the platform of tools, reducing time-to-market for our internal teams, and develop technical strategic planning towards driving a best-in-class platform. You will also work closely with XFN partners like design, product and marketing stakeholders to dive deep to solving problems that have direct monetary impact on our business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on Content Platform, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with cross-functional partners including product managers, designers and marketing managers to design and deliver high-quality products across multiple channels that directly contribute to Airbnb’s revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead efforts to architect and build technology for serving marketing content to guests and hosts across Airbnb’s stack—including our web frontends, GraphQL API gateway \u0026amp;amp; business logic layer, and storage layer.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make heavy use of our mature DevAI stack to explore, build and verify your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think user first: you might optimize user experience page performance by improving our rendering layer, or how we fan out and fetch data in the backend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to identify usability issues and proactively fix them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with engineers in product orgs (e.g. Relevance, Stays, Experiences) and partner with them to support company-wide initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy and mentoring engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated comfort in working in a fullstack environment—you might be a backend expert, but are happy building client components; or a client expert who is happy building efficient APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product strategy and helping drive alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with experience driving initiatives that span across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;San Francisco Bay Area Location preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Bonus\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;If you’ve worked in and/or have opinions about the current state of Marketing Technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you have demonstrable Agentic AI experience with production applications, or have explored enough in your spare time to be able to speak to it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7453202?gh_jid=7453202","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3312770,"location":{"name":"Brazil - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7453202,"updated_at":"2026-07-24T13:09:38-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Infrastructure","company_name":"Airbnb","first_published":"2025-12-12T19:34:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Platform team is at the heart of Airbnb’s mission to provide a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs — we build the infrastructure that prevents them. Our team sits at the intersection of Mobile Infrastructure, Developer Experience, and Applied AI. We empower thousands of engineers across Airbnb to ship with confidence by building high-scale platforms, AI-driven automation, and fault-tolerant systems. You will join a group of high-impact engineers who value craft, operational excellence, and the challenge of navigating one of the world’s most complex mobile codebases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior IOS Software Engineer, you will play a key role in evolving our Quality Platform. You will bridge the gap between product engineering and infrastructure, ensuring that our IOS codebase remains highly testable and resilient as it scales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build AI-Native Tooling:\u0026lt;/strong\u0026gt; Move beyond traditional automation by implementing AI-driven agents that optimize our CI/CD pipelines and provide intelligent feedback to developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enhance Developer Velocity:\u0026lt;/strong\u0026gt; Identify and resolve systemic bottlenecks in the development lifecycle, allowing teams to move faster without compromising quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advocate for Quality by Design:\u0026lt;/strong\u0026gt; Work directly with product teams to guide architectural decisions, ensuring that new features are modular and testable from the first line of code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ship High-Scale Infrastructure:\u0026lt;/strong\u0026gt; Own the development and maintenance of frameworks used by hundreds of engineers across Airbnb, ensuring they are performant, reliable, and easy to use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on Development:\u0026lt;/strong\u0026gt; Write high-quality, performant Swift code to extend testing frameworks and build AI-powered developer tools, leveraging LLMs to accelerate development workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Ownership:\u0026lt;/strong\u0026gt; Take ownership of key components of our Automated Quality Platform, ensuring operational excellence and high availability (24x7) of our testing infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design \u0026amp;amp; Review:\u0026lt;/strong\u0026gt; Participate in deep-dive design reviews for new IOS features, providing expert guidance on modularity and testability patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI:\u0026lt;/strong\u0026gt; Implement LLM-based solutions for smart test orchestration, test case generation, and autonomous test discovery to reduce CI feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with Product and Mobile Infrastructure teams to align platform capabilities with the needs of the broader engineering org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship:\u0026lt;/strong\u0026gt; Review code and provide technical guidance to peers, fostering a culture of commitment to craft and engineering rigor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of professional IOS development experience (or 2+ years with a PhD) in a fast-paced, high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Mastery:\u0026lt;/strong\u0026gt; Strong proficiency in Swift and the IOS SDK. You have a solid understanding of modern IOS architecture and the Xcode build lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Experience:\u0026lt;/strong\u0026gt; Demonstrated expertise in building or maintaining test automation frameworks (e.g., XCUITest) at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CI/CD \u0026amp;amp; Tools:\u0026lt;/strong\u0026gt; Familiarity with CI/CD orchestration and a passion for building tools that improve the developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Curiosity:\u0026lt;/strong\u0026gt; A strong interest or hands-on experience in leveraging AI/LLMs to solve engineering productivity or quality challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving:\u0026lt;/strong\u0026gt; Proven ability to navigate complex, ambiguous codebases and implement best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication skills with the ability to facilitate technical discussions across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7556182?gh_jid=7556182","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343669,"location":{"name":"Remote - Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7556182,"updated_at":"2026-07-21T08:04:40-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, (Python, Java,  GenAI)","company_name":"Airbnb","first_published":"2026-01-22T03:32:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Senior Software Engineer, Integrations \u0026amp;amp; Application Engineering\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h4\u0026gt;Airbnb | India\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Company Overview\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Integrations \u0026amp;amp; Application Engineering team owns the integration and automation platforms at Airbnb. We enable teams across the company to self-serve in connecting their systems and automating solutions, and we integrate Airbnb’s enterprise systems end-to-end. The team also builds and manages custom in-house solutions and the application infrastructure that supports them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on designing, building, and maintaining Finance integrations and reports, and on developing the libraries and plugins that power our in-house platforms. We’re looking for someone who takes ownership of systems and solutions, is eager to learn, and is enthusiastic about applying AI — building new tools and integrations with Claude Code that enhance and extend what our team can do.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance and cross-functional teams across Airbnb to translate their requirements into integrations, automations, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside architects and other technical teams in design discussions and reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrate integrations from Oracle Cloud onto our in-house platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pair with and mentor junior engineers and contractors through design reviews, architecture discussions, and pair programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage and resolve issues across the integrations and infrastructure you support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore the rapidly evolving GenAI landscape, evaluating new models and techniques for potential application, and share the learnings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the architecture, delivery, and reliability of integrations and microservices in Java/Python/TypeScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extend the in-house integration platform so technical teams across Airbnb can self-serve, and build no-code features that let non-technical teams automate their own workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build AI-assisted automations and MCP integrations that extend internal platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate Oracle module requirements into solutions, review with the team, and present to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold quality and reliability through code reviews, testing, monitoring, and incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document designs and runbooks, and support the application infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software engineering experience, with significant focus on building production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hands-on experience with AI integration architecture, including using LLMs in intelligent automation, fine-tuning, prompt engineering, and RAG.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in backend technologies (TypeScript, Python, or Java) and building microservices and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of messaging infrastructure, data streaming, and storage solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with relational and NoSQL databases, including the ability to write, review, and suggest PL/SQL code optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong backend and distributed systems expertise, including API design and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of using AI in development to ship products from prototype to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate cross-functionally and influence without authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to distill complex technical concepts for diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Financial domain knowledge and experience with Oracle Cloud products or other ERP systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI agents and MCPs, preferably using Claude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building integrations using MCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration (Docker, Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source, publications at top venues, or public speaking engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8026696?gh_jid=8026696","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3479666,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8026696,"updated_at":"2026-06-25T12:16:07-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Reliability Engineering Team","company_name":"Airbnb","first_published":"2026-06-25T12:16:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We are looking for a Senior Software Engineer to join our Site Reliability Engineering team. As a Senior Software Engineer in Production SRE, you will be responsible for developing and maintaining the tools and systems that enable our engineering teams to operate our services reliably and at scale. You will work closely with our SREs and other engineering teams to ensure our services are properly instrumented and able to scale with our growing business.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services\u0026#39; reliability and improving how the company manages incidents broadly. By collaborating closely with other engineering teams you will help establish a culture of reliability throughout the organization by providing a comprehensive incident management platform that is being used for instrumentation, operability, and around incidents. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and growth, ensuring that our services remain resilient as our business continues to expand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, as an essential part of this role, you will serve as an active member of the Production SRE team, responding to and managing high severity incidents. Your vast technical experience and leadership skills will be invaluable as you step into the role of Incident Commander during these critical events. You will guide cross-functional teams during crisis situations and ensure timely resolution, minimizing the impact on our customers and business. This aspect of your work will require not just strong technical acumen, but also excellent communication and coordination skills, resilience under pressure, and a firm commitment to our culture of blamelessness and continuous learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering teams to ensure services are designed with reliability in mind, and provide guidance on the appropriate use of tooling and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve the reliability, scalability, and efficiency of our services and drive their implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with infrastructure engineers to understand the challenges they face in operating our services and develop tools and systems to help them manage these challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in incident response and post-mortems to identify and address systemic issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate new technologies and industry best practices to improve our SRE tooling and incident response procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain and maintain an intimate understanding of how the critical parts of the site work (services, infrastructure, product, tools, and processes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-urgency incidents and mentor less-experienced engineers in effectively handling incidents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in software engineering or SRE roles, with a focus on large scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding skills in at least one programming language, such as Java, Python, or Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with distributed systems and service-oriented architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud computing platforms such as AWS or Google Cloud Platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong conviction in software development best practices, including version control, automated testing, and continuous integration and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization technologies such as Docker and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and analytical skills, with a strong attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a fast-paced and dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English (Professional Level)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8089559?gh_jid=8089559","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3504776,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8089559,"updated_at":"2026-07-27T18:07:19-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Search Platform","company_name":"Airbnb","first_published":"2026-07-27T18:07:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Search is at the core of the Airbnb marketplace that connects our guests and hosts. It helps guests find the best homes and experiences to fit their needs and wants. We collaborate with cross-functional partners to revolutionize Airbnb search experience, and advance Airbnb\u0026#39;s mission to help anyone feel like they can belong anywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to strengthening Airbnb’s OpenSearch ecosystem by actively participating in development, innovation, and upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build systems that drive reliability, performance, and cost-efficiency in our OpenSearch infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop tooling that enhances the developer experience for all OpenSearch users at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate and share improvements with the OpenSearch open source community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in design workshops focused on shaping the future of Airbnb’s search platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedicate significant focus time to building and improving tooling for ElasticSearch/OpenSearch upgrades, using state-of-the-art language models as powerful engineering aides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in 1:1 mentoring sessions with experienced staff engineers to develop technical and professional skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect with team members and partners during in-person gatherings to align on goals and foster collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS, MS, or PhD in Computer Science, a related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of industry experience with a bachelor’s or master’s degree. No prior industry experience required for candidates with a PhD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ElasticSearch or OpenSearch is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Java programming language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with a demonstrated ability to collaborate effectively across teams and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8024057?gh_jid=8024057","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478637,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8024057,"updated_at":"2026-06-24T07:09:17-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, Service Tools   ","company_name":"Airbnb","first_published":"2026-06-24T07:09:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Service Tools team’s mission is to enable Airbnb backend developers to develop, test, and maintain their code quickly and reliably. This team is responsible for the standard development lifecycle for service owners—everything from AI Integration for service development, to how integration tests work, to building services for deployment. This represents Airbnb’s largest cohort of developers, you will ultimately be responsible for their productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineer on Service Tools, you will work on technologies that help shape an industry-leading end to end developer experience for backend developers. In this role you will be:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building our next-gen build system using the latest technologies (e.g., Bazel).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working on integrations between the build system and CI/CD tooling (e.g., merge queues, code coverage, integration testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improving the editor (e.g., IntelliJ) experience for all backend developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping to shape the technical strategy that directly moves our core metrics (Developer Experience, Developer Velocity, Debuggability, Resilience and Reliability) while reducing cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with engineering leaders across all Airbnb teams for adoption of the new capabilities. Your customers will be all engineers at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A player/coach of our high-performance team to ensure code quality, commitment to craft and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;FLUENT IN ENGLISH (PROFESSIONAL LEVEL)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in architectural patterns of a high-scale distributed products/services, such as well-designed APIs, data pipelines and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or desire to work collaboratively in cross-functional teams with design, product and data science partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly on build systems, and even better if you have hands-on experience with Bazel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large monorepos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive JVM experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Want to tackle projects with large open-ended scope and drive significant business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love collaborating via product reviews, code reviews and architecture discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are motivated to improve their teammates’ productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to join an impactful infrastructure team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7682735?gh_jid=7682735","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379045,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7682735,"updated_at":"2026-07-21T05:35:44-04:00","requisition_id":"MULTI","title":"Senior Specialist, Luxe","company_name":"Airbnb","first_published":"2026-03-26T05:49:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior member of our team, you will play a pivotal role in providing guidance and assistance to our Operation Specialists, ensuring they have the resources and knowledge they need to excel in their roles. Your expertise will be instrumental in resolving complex queries, offering insights, and mentoring junior team members as they navigate their responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, you will have the opportunity to take on challenging stretch assignments that push your skills to new heights and contribute to your professional growth. By actively driving process improvement initiatives, you\u0026#39;ll have a direct impact on enhancing efficiency and effectiveness within our operations. Your leadership in queue management for the entire pod will be instrumental in ensuring smooth operations and timely resolution of issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Guidance and Support: Provide mentorship and assistance to Operation Specialists, enhancing the quality of service delivery and promoting professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Optimization: Utilize your expertise to identify opportunities for improvement in workflows and operations, driving efficiency and productivity gains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive Problem-solving: Take a proactive approach to problem-solving, addressing issues promptly and implementing innovative solutions to enhance operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Luxe Onboarding \u0026amp;amp; Visual Vetting:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Along with having in-depth understanding of Luxe workflows, the incumbent will also be required to perform the following additional tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with leads to assign daily work, monitoring queues in upwork and host/guest support cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the onboarding of new properties into the Luxe category, ensuring they align with brand, design, and experience criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct interviews with Home Consultants and complete their onboarding process to ensure alignment with Luxe standards and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unblock onboarding-related challenges by closely collaborating with Market Managers and other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess walkthrough reports to determine whether a property should pass or fail Luxe criteria, providing detailed reasoning and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform visual vetting of potential Luxe listings - assessing design aesthetics, property quality, and overall luxury appeal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to improve vetting frameworks, visual standards, and design benchmarks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a subject matter expert on Luxe design and brand positioning, ensuring consistency across all listings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback and recommendations to refine property evaluation guidelines and Luxe onboarding processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach Luxe Specialists on visual assessment and luxury experience standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and lead process improvement initiatives related to onboarding and quality assurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong collaboration across Luxe S\u0026amp;amp;O, Product, and Design teams to enhance workflows and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in cross-functional reviews and calibration sessions with QA, Supervisors, and Leadership to ensure global alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining accurate and up to date contact information for the Home Consultants\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6–8 years of experience in a customer experience, operations, hospitality, or design-led environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in design, hospitality, architecture, or luxury segment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to evaluate properties for luxury standards — including visual and experiential vetting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, collaboration, and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Sheets, dashboards, and data analysis for reporting and quality tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail, aesthetic sensibility, and understanding of premium guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership and mentoring abilities with a focus on quality and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Luxe listings or premium hospitality products will be a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹690,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹930,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7998356?gh_jid=7998356","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3468905,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7998356,"updated_at":"2026-06-10T19:39:45-04:00","requisition_id":"ONE","title":"Senior Staff Data Engineer - Data Stewardship","company_name":"Airbnb","first_published":"2026-06-10T19:39:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Stewardship team is a group of passionate data practitioners with a diverse background in analytics, data modeling, governance, compliance, and scaled data quality. We are responsible for ensuring Airbnb is meeting its compliance obligations across our data ecosystem and ensuring data consumers are able to easily identify the best data for their needs. We support the pipelines, programs, and policy-bodies that make this possible. You’ll be part of the overall Data Infrastructure organization that is responsible for online and offline data infrastructure across the company, and the components that transition data between these environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the North Star: you will define the multi-year vision for Data Governance\u0026amp;nbsp; and Data Quality that scales with our global business and evolving AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational Influence: Act as a primary consultant for executive leadership on data governance, ensuring that compliance and stewardship are integrated into the data product lifecycle from day one.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect Ecosystems: Lead the design of overarching data architectures that don\u0026#39;t just solve today’s batch needs but anticipate future real-time and AI-driven requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale Best Practices: Rather than just \u0026quot;ensuring quality,\u0026quot; you will define the best practices, tooling, and culture that enable data organizations to maintain high-quality data autonomously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Policy Stewardship: Lead cross-functional task forces (Infosec, Legal, Privacy) to navigate complex regulatory landscapes (like GDPR or AI Act) and translate them into engineering requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and Multiply: Coach Senior and Staff engineers across the organization on data best practices, fostering a community of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leadership Track: 12+ years of industry experience, with a proven track record of leading large-scale data initiatives across multiple departments or business units.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System Design at Scale: Demonstrated expertise in designing and evolving complex data ecosystems within complex, high-volume environments (e.g., \u0026lt;a href=\u0026quot;https://careers.airbnb.com/positions/7733495/\u0026quot;\u0026gt;Airbnb\u0026lt;/a\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Collaboration: Experience influencing product and business strategy by leveraging data integrity as a competitive advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech Stack Mastery: Deep expertise in the Java/Scala/Spark ecosystem (preferably with knowledge of S3 and Iceberg) with the ability to vet and introduce proven industry approaches and new technologies to the stack. Strong knowledge of relational databases and query authoring (SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change Management: Strong ability to drive cultural shifts regarding data ownership and quality across an entire engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7107054?gh_jid=7107054","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3203438,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7107054,"updated_at":"2026-04-20T11:18:13-04:00","requisition_id":"ONE","title":"Senior Staff Data Scientist, Guest \u0026 Host Marketplace AI","company_name":"Airbnb","first_published":"2025-07-25T15:49:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Guest Experience is responsible for Search and Discovery, Merchandising, and end-to-end online software experience worldwide from top-of-funnel discovery through post-booking engagement. We are looking for a talented Data Scientist to join the Guest Data Science team. This tech lead will be at the core of using AI and casual inference to understand user behavior in our app, detect underlying intent, and to build data products needed to provide a compelling and personalized experience of our app. We build products that help guests find the inventory most relevant to them in our marketplace.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Data Scientist, you will lead innovation efforts to build methodologies to identify and evaluate the preferences important to every guest, at every step of their online discovery funnel. You will be instrumental in shaping our data strategy to drive guest conversion and regular engagement with the Airbnb platform across our Homes, Experiences and Services business verticals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role emphasizes technical excellence and driving business impact with cutting-edge science. Your role will involve close collaboration with Product to identify in-product optimizations and shape UX design architecture to path how guests navigate from surface-to-surface in our app.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will demonstrate to be a domain expert with granular user behavior and sequence datasets in a marketplace setting. You will hold a high bar for our customer experience and balance a passion for AI with a strong desire to accurately understand user behavior and business success. Your efforts towards personalized content discovery will help make Airbnb feel tailored for you, maintaining a dialogue with our guests to deeply understand their preferences and reflect that understanding back to them, enabling every guest to easily discover the travel they will love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn: Develop deep understanding of how guests navigate and re-engage with our app via analysis, research, and by leveraging granular user action and sequence datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner: With product and engineering, drive technical frameworks and science leadership to explore innovative paradigms for detecting revealed preferences and quantifying online frictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build: Write code for prototypes to detect and quantify taxonomy of guest preferences via iterative development of data frameworks, models and artefacts derived from AI toolkits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate: Assess assumptions and efficacy of derived guest preferences via measurement and validating hypotheses linked to online guest action and engagement. Setup experiments and data feedback loops to own a high bar over continuous impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence: Regularly present findings and recommendations to leadership audiences to inform strategy and cross-functional deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re passionate about going deep into personalized user experiences, we want to hear from you!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Causal inference expertise with marketplace experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred domain experience in search, UX discovery, personalized evidence systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Computer Science, Statistics, Econometrics or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience with a PhD (or 12+ years with a Masters)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL. Comfort with developing proof-of-concept prototypes. Passionate about AI and possessing a learner’s mindset towards LLMs and dynamic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to succeed in both collaborative and independent work environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated willingness and track record of engagement with the technical community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$224,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$280,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8017277?gh_jid=8017277","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3475854,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8017277,"updated_at":"2026-06-23T11:51:19-04:00","requisition_id":"ONE","title":"Senior Staff Engineer, Communication \u0026 Connectivity","company_name":"Airbnb","first_published":"2026-06-23T11:51:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is powered by our Guests \u0026amp;amp; Hosts. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding guest and host communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within our Guest \u0026amp;amp; Host organization is the Communication and Connectivity team. The communication branch owns the tools used daily by millions of guests and hosts, including Messaging (2nd most used surface within Airbnb), push notifications, and other deep integrations with key operating system features. The connectivity branch is responsible to connect hosts together through various ways, it also built a platform to connect 3rd party partners from various domains with Airbnb. The communication and connectivity team has engineers cover multiple disciplines including web engineers, native engineers, backend engineers, data engineers, and machine learning engineers. The role posted here will focus on general backend architecture and application of AI technologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our senior leaders across the broader technical organization. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working closely with cross functional teams including design, product marketing, prototyping and others to envision a unique, delightful, extensible guest-host communication\u0026amp;nbsp; experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Envision and build a scalable foundation for reaching out hosts in need through notifications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exploring ways to uplift our partner integration platform leveraging the advanced AI technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how key technical decisions will drive business outcomes and deliver frameworks and platforms that improve delivery with high-quality to those outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing design and code reviews and advise/mentor other engineers at Airbnb\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years relevant experience in a fast paced, high growth tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or PhD in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting full-stack products and systems at enterprise scale with a great impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in applying modern artificial intelligence technologies to products and development cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy, and working cross functionally with Product and Data Science teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6757302?gh_jid=6757302","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3109757,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6757302,"updated_at":"2026-04-22T00:01:03-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Data \u0026 Eval","company_name":"Airbnb","first_published":"2025-03-30T19:01:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core ML team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;​​The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this Senior Staff role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define evaluation strategy and success metrics\u0026lt;/strong\u0026gt; for GenAI systems, aligning offline evaluation with online business and customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and scale evaluation frameworks\u0026lt;/strong\u0026gt; (golden sets, synthetic data, automated regressions, rubric-based grading, LLM-as-judge where appropriate) with strong controls for bias, drift, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design the data flywheel\u0026lt;/strong\u0026gt;: instrumentation, feedback collection, data quality checks, labeling strategy, dataset versioning, and governance to support continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional quality initiatives\u0026lt;/strong\u0026gt; across product, ops, and engineering, driving clarity on what “good” looks like and how teams act on evaluation results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and productionize pipelines\u0026lt;/strong\u0026gt; for dataset creation, model monitoring, evaluation-at-scale, and continuous testing (pre-deploy and post-deploy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive technical decisions and architecture\u0026lt;/strong\u0026gt; for evaluation and data infrastructure, balancing speed, rigor, cost, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Educational Background\u0026lt;/strong\u0026gt;: PhD in Computer Science, Mathematics, Statistics, or related technical field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Experience\u0026lt;/strong\u0026gt;: 10+ years building, testing, and shipping ML/AI systems end-to-end; including 2+ years of experience with GenAI/LLM systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience\u0026lt;/strong\u0026gt;: 5+ years leading large, ambiguous technical initiatives as a senior IC, influencing roadmap and engineering/science direction across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency\u0026lt;/strong\u0026gt;:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in evaluation methodology (offline/online alignment, metric design, human-in-the-loop evaluation, A/B testing, power analysis, regression testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with GenAI systems, including orchestration, retrieval, tool calling, memory, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building data pipelines and quality systems (labeling workflows, dataset curation, versioning, monitoring, and governance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid ML fundamentals and best practices (model selection, training/serving, monitoring, reliability, and model lifecycle management).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Support Systems\u0026lt;/strong\u0026gt;: Experience applying ML/AI to customer support workflows (e.g., agent assist, classification/routing, resolution recommendation, QA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; Quality at Scale\u0026lt;/strong\u0026gt;: Experience building robust evaluation platforms for agent behavior validation, safety/guardrails, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for Applied AI\u0026lt;/strong\u0026gt;: Proven ability to take evaluation and data flywheel work from incubation to production, iterating quickly while maintaining scientific rigor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026amp;nbsp;for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7747259?gh_jid=7747259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3397347,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7747259,"updated_at":"2026-04-14T19:28:02-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Growth Platform Engineering","company_name":"Airbnb","first_published":"2026-04-14T19:28:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth Platform team’s vision is to drive long term sustainable growth for the Airbnb community. Our mission is to build a best-in-class agentic system, and capabilities to support the growth of all Airbnb products, current and future. We achieve this by delivering highly personalized and relevant content and product experiences to the Airbnb community, both on and off of the Airbnb platform. The north star is full autonomy — where AI identifies opportunities, creates campaigns, personalizes experiences, and optimizes outcomes with minimal human intervention. We are progressing along a deliberate maturity curve: \u0026lt;strong\u0026gt;AI\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;assisted → agentic → autonomous,\u0026lt;/strong\u0026gt; with human-in-the-loop controls at every stage to ensure brand safety, quality, and compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth Platform deeply integrates with the Airbnb product, understanding the customer journey and enabling differentiated customer engagement experiences to drive product growth.\u0026amp;nbsp; The platform also powers digital marketing channels including landing pages, email, push, SMS, and digital advertising, as well as the machine learning/AI and data platforms that feed into the management and optimization of these channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a machine learning engineer or scientist, your expertise will be pivotal in developing AI-powered solutions to shape the future of the Airbnb agentic growth platform with cutting-edge AI techniques. You will drive and guide the rest of the engineers to brainstorm, design and develop AI products and features from inception to production.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re seeking a \u0026lt;strong\u0026gt;Senior Staff Engineer\u0026lt;/strong\u0026gt; who thrives at the intersection of \u0026lt;strong\u0026gt;technical\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;depth\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;architectural\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;thinking\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;mentorship\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll collaborate with cross-functional leaders, build resilient systems that operate globally at scale, and help evolve the foundational building blocks behind AI-powered growth systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Some example projects you will work on:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Powered Content Generation \u0026lt;/strong\u0026gt;- Developing agentic capabilities to autonomously create personalized emails, push notifications, Ad copy, and creatives. This significantly scales marketing efforts by enabling more campaigns, greater variant testing, and faster iteration cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ML/AI Orchestration for Decisioning \u0026lt;/strong\u0026gt;- Utilizing AI to determine the optimal audience, message, channel, and timing for communications. This shifts marketing decision-making to model-driven intelligence, enhancing relevance and minimizing message fatigue. The direct impact is an uplift in engagement rates, conversion, and ultimately, bookings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Marketing Analyst Agent \u0026lt;/strong\u0026gt;- Designing an AI agent that autonomously identifies new marketing opportunities and converts them into executable campaigns. It leverages world knowledge, proprietary Airbnb intelligence, and deep customer profiles. A crucial performance-based feedback loop ensures the system continuously learns from campaign outcomes to refine and improve future recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve Machine Learning models and pipelines for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including product managers, operations and data scientists, to identify opportunities for business impact; understand, refine, and prioritize requirements for machine learning, and drive engineering decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate ML/AI models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage third-party and in-house Machine Learning tools \u0026amp;amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate actively with engineers to apply ML / AI in their solutions to help validate ideas and guide to the right outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML/AI Engineers in foundations engineering to mentor and develop initiatives that make ML/AI applications a core discipline for non-ML/AI engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience in applied ML/AI, inclusive MS or PhD in relevant fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of ML/AI\u0026amp;nbsp; best practices (e.g. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (e.g. neural networks/deep learning, optimization) and domains (e.g. natural language processing, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection) and algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with technologies such as: Tensorflow, PyTorch, Kubernetes, Airflow (or equivalent), Kafka (or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic and Automation\u0026lt;/strong\u0026gt;: Experience with AI technologies in automating processes and developing agentic solutions and frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for AI Production\u0026lt;/strong\u0026gt;: Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Acumen\u0026lt;/strong\u0026gt;: Experience building robust testing frameworks for agent behavior validation and continuous improvement, and driving architectural requirements on ML infrastructures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7005605?gh_jid=7005605","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3177600,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7005605,"updated_at":"2026-06-08T14:31:05-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Guest \u0026 Host","company_name":"Airbnb","first_published":"2025-06-23T20:31:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging \u0026amp;amp; Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, we are building new connections within our community to help enrich the experience of hosting \u0026amp;amp; traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will architect and implement advanced machine learning solutions—including recommendation engines, ranking systems, intent detection models, and the integration of intelligence into existing platforms. Additionally, you’ll lead efforts to harness the power of Large Language Models (LLMs) to create transformative AI experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. You will be leading ML, Data and Product engineers to drive ML applications.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core focus of your work will be spearheading Machine Learning applications in Messaging and Notification—a high-impact area with significant potential to enhance guest and host experiences at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, challenge and grow enthusiastic, collaborative software engineers and applied scientists across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the AI/ML skillset within the organization.\u0026amp;nbsp; A passion for teaching/mentoring is important.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience, with 2+ years of experience in a Principal or Senior Staff Engineer role having ownership responsibility over large-scale software systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of scalable AI and ML systems and services, and a deep passion for building ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re an inspiring colleague, a coach and mentor with experience owning and fostering engineering maturity in multiple organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a builder, and implementer, who seeks out high impact work, and who is: proactive, curious, and an excellent communicator\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7858738?gh_jid=7858738","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422833,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7858738,"updated_at":"2026-05-05T16:58:33-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Post Training","company_name":"Airbnb","first_published":"2026-05-05T16:58:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a principle machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent,\u0026amp;nbsp; recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD in Computer Science,\u0026amp;nbsp; Machine Learning, Mathematics, Statistics, or related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience with developing machine learning models and products at scale from inception to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming experience in Python and hands-on experience with frameworks such as PyTorch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of training, fine tuning, optimizing models and inference run-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Post-training experience\u0026lt;/strong\u0026gt; in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Or specialized experience\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt; in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7592146?gh_jid=7592146","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355816,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7592146,"updated_at":"2026-07-10T14:06:12-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Trust","company_name":"Airbnb","first_published":"2026-02-05T14:21:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform. Trust Engineering is at the forefront of AI and ML innovation, helping develop novel techniques and advancing the state-of-art in Machine Learning to continually build and maintain trust across our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute on the long-term ML technical vision and strategy for the Trust organization, identifying key investments, architecting scalable solutions, and championing best practices that advance the state-of-the-art in production ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical leader and mentor to other ML and software engineers across the organization, providing guidance on complex architectural and modeling challenges, and raising the overall technical bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and deliver large-scale, multi-quarter ML initiatives that span multiple teams, influencing roadmaps and ensuring alignment between platform and product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with other trust defense and platform teams to tackle the changing landscape of fraud attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Examples include: Anomaly detection models, ML models for continuous risk evaluation, Multimodality and Agentic AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience in applied Machine Learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3+ years working with LLMs and novel GenAI technologies. Proficiency and proven experience on Agentic AI (frameworks, orchestration, architecture and productionization).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s, Master’s or PhD in CS/ML or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. genAI, Agentic AI, natural language processing, computer vision, personalization and recommendation, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026amp;nbsp; these technologies: AgenticAI, Tensorflow, PyTorch, Kubernetes,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning and Agentic infrastructure and/or building and productionizing Machine Learning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7644921?gh_jid=7644921","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3368313,"location":{"name":"Remote - United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7644921,"updated_at":"2026-03-04T13:54:26-05:00","requisition_id":"One","title":"Senior Staff Operations Engineer, AIOps","company_name":"Airbnb","first_published":"2026-02-24T17:53:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. Ops owns triage and resolution, proactive monitoring across networks, systems, applications, and cloud services via a homegrown observability platform, and drives process excellence through automation and shift-left programs. You will set the technical bar, model operational excellence, and ensure high-quality, reliable service.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Your scope includes leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value while balancing near- and long-term needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will own the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. You’ll drive execution by setting priorities, building accountability, and collaborating effectively across teams. You will partner with BizTech engineering teams to improve service efficiency and security, and lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will identify and eliminate recurring issues through scalable automation, improving operational performance and productivity. You’ll also lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll stay on top of tasks, engagements, and team interactions—active collaboration is key to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python or Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8039723?gh_jid=8039723","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484728,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8039723,"updated_at":"2026-06-30T18:41:52-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Host Pricing \u0026 Settings","company_name":"Airbnb","first_published":"2026-06-30T18:41:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Host Pricing \u0026amp;amp; Settings team builds the platform and tools that help hosts run their business — with pricing strategies informed by market intelligence, comparable listings, and demand signals. We partner with Search, Listings, Tax, and Payments to ensure our guidance is accurate, timely, and trusted.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Behind every pricing recommendation is a sophisticated ML system undergoing a fundamental rearchitecture. Our north star: a serving infrastructure where training, inference, and evaluation are consistent by design — features from a centralized store, model composition in one place, and backfills available on demand so data scientists and MLEs\u0026amp;nbsp; can evaluate candidates in days, not weeks.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will own the technical strategy for the full Modeling → ML Serving → API interface across the Host Pricing org. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers — you are expected to be hands-on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the architecture and contracts governing how models move from development to production — feature store design, model schema management, online/offline inference consistency, and multi-version support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the buildout of a unified serving stack that eliminates per-model one-off implementations and gives data scientists a turnkey path from training to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect backfill and evaluation infrastructure so the modeling team can simulate production inference over historical data in days, not weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish domain contracts between Modeling and Serving so each team can move independently with clear, enforced interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and evolve the ML serving architecture — making tradeoff calls on feature pipeline design, model composition, and API interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review code for feature engineering jobs, feature store configurations, and serving service endpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Data Science, MLE, MLI and core Pricing \u0026amp;amp; Availability systems BE teams to define artifact handoffs and integration contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive milestone planning across the Host Pricing \u0026amp;amp; Settings org, sequencing work to deliver value incrementally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers through design reviews and hands-on pairing on the hardest infrastructure problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in backend or platform engineering, with substantial experience building production ML systems or data-intensive infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Java, Kotlin, Scala, and/or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of ML systems design: feature stores, training/serving consistency, model versioning, and online/offline inference pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with high-scale batch and real-time data pipelines (Spark, Airflow, Kafka, or equivalent), including point-in-time correctness for backfills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with architectural patterns of large, high-scale applications — well-designed APIs, efficient data contracts, multi-tenant serving infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead cross-team technical initiatives spanning ML and platform engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Feature Store Depth: Production experience with Chronon, Tecton, Feast, or equivalent — including online/offline consistency and backfill automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model Serving Infrastructure: Experience with model schema management, multi-version support, and model composition frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain Contract Design: Track record defining and enforcing technical contracts between ML modeling, MLI, serving teams and/or product surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluation Velocity: Measurable impact improving the speed at which ML teams evaluate candidate models and ship to production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you\u0026#39;re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7688467?gh_jid=7688467","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3380735,"location":{"name":"Remote, USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7688467,"updated_at":"2026-06-16T15:52:56-04:00","requisition_id":"REQ50068","title":"Senior Staff Software Engineer, Payments","company_name":"Airbnb","first_published":"2026-03-06T18:00:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;The Job:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb\u0026#39;s belongs anywhere mission. We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we\u0026#39;ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s business grows rapidly year over year, and so does Airbnb Payments\u0026#39; processing volume. Payments Compliance is an essential part of the Payments organization. Without it, Airbnb can be subject to fines and even forbidden from conducting business in certain markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineer and Technical Lead for the Payments Compliance organization, you would own the technical vision and architectural direction across the full Compliance engineering landscape — spanning Policy Enforcement, Identity, Screening, Auditing, and Compliance Experience. You will ensure our compliance systems are cohesive, scalable, and aligned with broader company priorities as we navigate an increasingly complex global regulatory environment.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;The Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a seasoned technical leader who can operate at the intersection of deep systems expertise and organizational influence. As a Senior Staff Engineer, you will serve as the connective tissue across Compliance\u0026#39;s multi-year strategic initiatives — defining how components fit together, identifying where capabilities can be shared rather than duplicated, and ensuring we leverage platform investments from partner teams. Your decisions will directly affect how Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions screening while minimizing operational cost and customer friction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role extends well beyond the Compliance organization itself. You will partner directly with cross-organizational engineering teams, as well as cross-functional stakeholders across Product, Content, Legal, and Design. The technical choices you make carry direct financial and legal exposure — requiring the judgment, depth of expertise, and organizational credibility to drive high-stakes design tradeoffs across team boundaries.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What You Will Do:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end system design vision for the Compliance organization, setting the architectural direction for an engineering organization of nearly 30 engineers across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive foundational architectural shifts, including the move from an account-centric model to a customer-centric one — rethinking how we model identity, risk, and enforcement across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical strategy for expanding KYC capabilities — supporting small and medium businesses, reimagining business onboarding and account structures, enabling KYC through third-party APIs, and extending verification to third-party payees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect systems that adapt to the evolving digital identity landscape — including new verification standards, government-issued digital credentials, and shifting privacy regulations — without requiring costly re-platforming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure our technical foundations are flexible enough to absorb unforeseen regulatory mandates with aggressive timelines, without destabilizing existing systems or requiring disproportionate engineering investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical leaders across multiple organizations to drive alignment on shared capabilities and cohesive system design, reducing duplication and compounding technical debt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Design, Policy, Legal, Operations, and other cross-functional partners as part of a globally distributed team to define and ship impactful features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor engineers — both inside and outside your immediate team — raising the technical bar and developing the next generation of technical leaders within Compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and drive systemic improvements by identifying patterns to streamline development, reduce toil, and increase technical quality and operational excellence over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;About You:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of technical experience, with 10+ years of relevant industry experience in a fast-paced tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior knowledge of Regulatory Compliance standards (AML, KYC, sanctions screening) and demonstrated experience designing and implementing those controls at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of setting technical direction and architectural strategy for a large engineering organization, with the ability to drive alignment across organizational boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing systems that span multiple teams and domains, with a focus on cohesion, reusability, and long-term maintainability over initiative-by-initiative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to influence senior technical and non-technical stakeholders across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solver with deep experience operating and leading on-call for production systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands-on experience leading large project teams, making high-stakes design tradeoffs, and translating regulatory requirements into scalable system architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in Computer Science, a related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of architectural patterns of high-scale web and data applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be future looking — we might be focused on immediate regulations, but need to build for the long term. You think in terms of platforms, not projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end ownership mentality that transcends team boundaries, with the credibility and judgment to make decisions that carry direct financial and legal implications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7525479?gh_jid=7525479","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3333734,"location":{"name":"Remote - Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7525479,"updated_at":"2026-07-15T04:57:39-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Payments","company_name":"Airbnb","first_published":"2026-01-09T04:23:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payments\u0026lt;/strong\u0026gt; is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments organization at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments team, our goal is to build and operate scalable systems that power payments ecosystems, host/guest protections as well as community partner\u0026amp;nbsp; experiences applying core engineering principles that leverage both time-tested and cutting edge technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineering for Payments, you will provide overarching guardrails on evolution of the architecture with special focus on Community Partner experiences, catering evolving business needs and coaching other engineers on the team. You will envision and design decision support systems, knowledge management systems as well as workflow orchestration systems that can harness various AI advancements. You will define and drive the architecture strategy, work on cross-functional teams to align on organizational initiatives, set standards and help in governance. You will be a player-coach; in that you will be hands-on when a situation arises (player mode) and hands-off where there is opportunity for other engineers to grow and gain experience (coach mode).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Software Engineer, Payments you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a critic for existing and new technologies, providing a balanced view of the technology landscape and nurture a culture of sustainable innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and influence cross-functional partners to design and deliver high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead multi-team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead conversations that align technical efforts with business outcomes and product priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uplevel engineering quality through design/code reviews, mentorship, and hands-on implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical guidance to junior engineers\u0026amp;nbsp; through design reviews, code walkthroughs, and knowledge-sharing sessions, fostering a culture of knowledge sharing and continuous learning .\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting production systems or features with broad impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical leadership: hands on experience leading project teams, setting technical direction and strategy, prototyping to iterate ideas, and working cross functionally with Product, Design and Operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with both technical and non-technical partners, experience driving initiatives that span across teams, departments and leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7818982?gh_jid=7818982","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413834,"location":{"name":"Remote - US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7818982,"updated_at":"2026-04-21T18:51:28-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Trust","company_name":"Airbnb","first_published":"2026-04-21T18:51:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the long-term vision and strategy for the Trust Platform, driving the architectural direction for foundational systems that enable scalable, high-quality fraud, safety, and trust decisioning across Airbnb, and are broadly leveraged across tech organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive deep into Trust Platform components, build system and performance tooling, and identify cross-cutting opportunities to elevate technical quality, operational excellence, and developer delight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion an AI-first engineering approach, using LLM-powered agents to generate and iterate on code while you focus on problem-solving, system design, and quality oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical leaders, product managers, operations, data scientists, and Trust defense \u0026amp;amp; ML teams to define and drive platform capabilities, tackle evolving fraud threats, and deliver measurable business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor engineers across teams, raising the technical bar and developing the next generation of technical leaders within the trust engineering ecosystem.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of backend \u0026amp;amp; platform engineering designing, building, and operating mission-critical distributed systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or Ph.D. in computer science or related field, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience guiding multi-year technical roadmaps: aligning long-term platform vision with day-to-day execution across multiple sub-teams, prototyping to iterate on ideas, and influencing without relying on formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, equally effective white-boarding with senior ICs, partnering with cross-functional leads (Product, Design, Data Science), and presenting strategy to executives and the broader engineering community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obsessed with reliability: deep experience building and improving observability, SLOs, incident response, and resilience patterns (circuit breakers, graceful degradation, chaos testing) to keep mission-critical systems running at the highest bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on with modern languages (e.g., Kotlin/Java/Scala) and comfortable evaluating and introducing new technologies including AI-assisted development workflows (LLMs, code generation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer experience \u0026amp;amp; tooling is a plus, with a mindset of treating internal developers as customers and championing self-service, documentation, and delightful DX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8007402?gh_jid=8007402","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3471944,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8007402,"updated_at":"2026-06-15T16:02:20-04:00","requisition_id":"ONE","title":"Senior Staff UX Writer, International","company_name":"Airbnb","first_published":"2026-06-15T16:02:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you\u0026#39;ll find your people here.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International team makes Airbnb’s products more local. You’ll deploy a deep and nuanced understanding of regional needs, cultural and linguistic norms, and regulatory environments to craft language and interfaces that resonate with local audiences. Working alongside the London-based team, you’ll support the design of country-specific features for key markets including Italy, Germany, Spain, France and the UK. You will collaborate with cross-regional partners such as country managers, localization experts, linguists and translators, researchers, product specialists, engineers, and data scientists to craft meaningful and inclusive products that empower guests and hosts around the world.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is based in London (or within easy commuting distance).\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write clear and concise copy across multiple product touch-points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the UX Writing function within Global Markets, establishing workflows, partnerships, and standards for a newly forming team, including reviewing and mentoring other UX writers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive strategy and UX Writing deliverables across multiple highly complex projects\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop inspiring, strategic ideas based on product requirements, data, and/or research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consider what language and design patterns best serve the UX\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present content and design work to Design Directors, executives, or other stakeholders on your projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consensus with stakeholders and/or partners on content recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage copy deadlines and deliver detailed copy across multiple projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization, country managers—to ensure we have the proper input on our work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the central UX Writing team to ensure Global Markets work is aligned with shared standards, voice, and quality bar\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in UX writing, content design, or content strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background within global consumer tech companies or marketplaces preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead content/copy work from concept to detailed design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with localization platforms and/or translation services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and presenting to executive teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing content principles, messaging frameworks, and style guides\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate with cross-functional teams in all stages design \u0026amp;amp; build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of user experience design principles and interaction patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working independently in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to move work forward in an ambiguous work environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working alongside other design disciplines in \u0026lt;strong\u0026gt;Figma\u0026lt;/strong\u0026gt;, our primary collaboration tool\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb’s mission, commitment to diversity, and global mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual in German, Spanish, French, or Italian is welcome (but not required)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£126,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£158,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7902817?gh_jid=7902817","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3435772,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7902817,"updated_at":"2026-07-21T08:05:40-04:00","requisition_id":"ONE","title":"Software Engineer, BizTech(Python, Java, GenAI)","company_name":"Airbnb","first_published":"2026-05-08T04:41:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Software Engineer, Integrations \u0026amp;amp; Application Engineering\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h4\u0026gt;Airbnb | India\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Company Overview\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Integrations \u0026amp;amp; Application Engineering team owns the integration and automation platforms at Airbnb. We enable teams across the company to self-serve in connecting their systems and automating solutions, and we integrate Airbnb’s enterprise systems end-to-end. The team also builds and manages custom in-house solutions and the application infrastructure that supports them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on designing, building, and maintaining Finance integrations and reports, and on developing the libraries and plugins that power our in-house platforms. We’re looking for someone who takes pride in building reliable systems and solutions, is eager to learn and grow, and is enthusiastic about applying AI — building new tools and integrations with Claude Code that enhance and extend what our team can do.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance and cross-functional teams across Airbnb to translate their requirements into integrations, automations, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to design discussions and reviews alongside architects and senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migrate integrations from Oracle Cloud onto our in-house platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow your craft through design reviews, architecture discussions, and pair programming with senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage and resolve issues across the integrations and infrastructure you support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore the rapidly evolving GenAI landscape, evaluating new models and techniques for potential application, and share the learnings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role \u0026amp;amp; Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain integrations and microservices in Java/Python/TypeScript, with a focus on quality and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute features to the in-house integration platform and to No-code platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build AI-assisted automations and MCP integrations that extend internal platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement solutions for Oracle module requirements and review them with the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold quality and reliability through code reviews, testing, monitoring, and incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document designs and runbooks, and support the application infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software engineering experience building production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on exposure to AI-assisted development and integrating LLMs into applications (e.g., prompt engineering, RAG)..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in backend technologies (TypeScript, Python, or Java) and building microservices and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of messaging infrastructure, data streaming, and storage solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with relational and NoSQL databases, including the ability to write, review, and suggest PL/SQL code optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of backend and distributed systems, including API design and a cloud platform (AWS preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of using AI in development to ship products from prototype to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Financial domain knowledge and experience with Oracle Cloud products or other ERP systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI agents and MCPs, preferably using Claude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building integrations using MCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration (Docker, Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8037090?gh_jid=8037090","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3483818,"location":{"name":"Remote - USA or Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8037090,"updated_at":"2026-07-07T11:46:43-04:00","requisition_id":"ONE","title":"Software Engineer, Cloud Networking","company_name":"Airbnb","first_published":"2026-06-29T19:30:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Networking team within Airbnb’s Cloud Infrastructure org owns the entire Airbnb production network infrastructure. The group is responsible for designing, building and operating the\u0026amp;nbsp; software and solutions that connect all Airbnb users and services, such as traffic proxy and load balancer, service mesh, VPC/backbone and cross-region connectivity, network monitoring and security systems. With users around the world, reliability, scalability, efficiency and high availability are our team’s core concerns.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of the network team, you will be working with talented engineers on cutting edge technologies of cloud native network stack from Layer3 to Layer 7. You will contribute to the key infrastructure components that connect all Airbnb users and services across the globe. You will have the chance to define and influence large infrastructure initiatives such as global traffic load balancing and disaster recovery, next-gen service mesh, cross-region gateways and edge security etc.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a member of the Cloud Native Computing Foundation (CNCF) end user community, and we work closely with the open source community (e.g. k8s, istio)\u0026amp;nbsp; and peer companies to tackle cloud native engineering challenges at scale. You will also have the chance to make an impact on the industry and open source communities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with open source communities (e.g. istio) to build the next generation service mesh for all Airbnb back-end services;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the cross-region gateways and load balancers for global Airbnb services;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with external partners and internal engineering and security teams to deliver edge security systems that protect Airbnb services;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design the multi-region network architecture on public clouds, and build software and operation tools to manage Airbnb’s production network;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product and engineering teams to optimize the network performance for Airbnb services;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of relevant software development industry experience in a fast paced, high growth tech environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with network architecture on public cloud providers (e.g. AWS, GCP, Azure) and their network service offerings (e.g., VPC, Security Group, PrivateLink and related products.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running large scale networking systems and software (e.g. Edge proxies, DNS, CDN, network gateways), experience working with istio, Envoy is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a full-cycle developer: strong ownership and experience building and operating\u0026amp;nbsp; high-scale, distributed systems across the full software life cycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and with teams across the engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong problem solver and have led a team that is on-call for production infrastructure before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$185,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7725256?gh_jid=7725256","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391432,"location":{"name":"Beijing, China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7725256,"updated_at":"2026-07-08T04:46:06-04:00","requisition_id":"ONE","title":"Software Engineer, Guest \u0026 Host - Notifications","company_name":"Airbnb","first_published":"2026-03-17T20:31:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This position needs to be based in the Beijing, China office 3 days a week. No Relocation and Visa Support\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Notifications team at Airbnb is dedicated to designing and building the core notification systems that deliver seamless and effective notification experiences to our guests and hosts globally.\u0026amp;nbsp;We collaborate with product teams across the company to understand notification needs and empower them through scalable solutions.\u0026amp;nbsp;By leveraging modern technology and thoughtful governance, we strive to enhance guest and host engagement, minimize user fatigue, and drive meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for backend engineers who are passionate about building reliable systems and delivering user impact through their work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work in a global collaboration environment to turn product and engineering ideas into production systems. You will contribute to the development and evolution of our notification platform, help improve delivery timing and channel selection, and build scalable solutions that support product teams across Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and cross-functional partners to understand requirements, prioritize work, and scope projects within your team’s roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to technical design discussions and align implementation details with teammates and partner teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, testable, and maintainable code to build backend services and platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotation and contribute to operational excellence by improving runbooks, monitoring, and rollback readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug production issues, follow through on fixes, and improve system reliability in the areas you own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor newer engineers within the team through code reviews, design discussions, and day-to-day collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a hands-on software engineering role, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in Computer Science, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more JVM-based languages such as Java, Kotlin, or Scala.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building backend systems or services in a service-oriented or distributed systems environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive alignment, manage projects and effectively collaborate with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of making data driven decisions and articulating tradeoffs in any technical decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent communication in both English and Chinese.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8077506?gh_jid=8077506","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499597,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8077506,"updated_at":"2026-07-21T14:46:33-04:00","requisition_id":"ONE","title":"Software Engineer, Quality Platform","company_name":"Airbnb","first_published":"2026-07-21T14:46:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Quality Platform team is at the heart of Airbnb’s mission to deliver a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs — we build the systems that prevent them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team sits at the intersection of \u0026lt;strong\u0026gt;Quality Engineering, Infrastructure, and Applied AI\u0026lt;/strong\u0026gt;. We are evolving how software quality is built by integrating \u0026lt;strong\u0026gt;LLMs, intelligent automation, and data-driven systems\u0026lt;/strong\u0026gt; into the testing lifecycle. You will join a high-impact group of engineers focused on building \u0026lt;strong\u0026gt;AI-powered quality systems\u0026lt;/strong\u0026gt; that scale across one of the world’s most complex codebases.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Software Engineer\u0026lt;/strong\u0026gt;, you will play a key role in building and evolving \u0026lt;strong\u0026gt;AI-native quality workflows across\u0026lt;/strong\u0026gt; Airbnb. You will design systems that apply AI directly to the \u0026lt;strong\u0026gt;testing lifecycle\u0026lt;/strong\u0026gt;, helping developers and quality engineers build, validate, and ship high-quality software at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build AI Agents for the Testing Lifecycle: \u0026lt;/strong\u0026gt;Design and implement AI agents that support developers and quality engineers across the testing lifecycle — from test case generation and evolution to automation and maintaining test coverage as the codebase changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advance AI-Native Quality: \u0026lt;/strong\u0026gt;Move beyond traditional automation by building systems that continuously adapt test coverage based on code changes and system behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve Developer and QE Productivity: \u0026lt;/strong\u0026gt;Identify bottlenecks in testing and CI/CD workflows, and solve them through intelligent automation that reduces manual effort and accelerates feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrate AI into Engineering Workflows: \u0026lt;/strong\u0026gt;Embed AI capabilities into real development environments, enabling both developers and quality engineers to receive contextual, actionable insights during development and testing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on Development: \u0026lt;/strong\u0026gt;Build end-to-end systems and tools (TypeScript, Swift, Kotlin, Java, Python) that will power Airbnb’s AI quality platform. This includes services, developer tooling, and UI surfaces that integrate AI into testing frameworks/infrastructure, CI/CD pipelines, and everyday developer workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI: \u0026lt;/strong\u0026gt;Develop AI-assisted capabilities such as context-aware agentic E2E validation on pull requests, agentic execution of business-critical flows as quality gates, agentic surface discovery and exploratory testing, and systems for test case generation, and coverage maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Design: \u0026lt;/strong\u0026gt;Participate in the design of scalable AI-driven systems operating within large-scale engineering environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Work closely with Mobile, Infrastructure, Product Engineering, and Quality Engineering teams to integrate AI into real-world development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experimentation \u0026amp;amp; Iteration: \u0026lt;/strong\u0026gt;Explore approaches such as prompt engineering and RAG (Retrieval-Augmented Generation) to improve system effectiveness and adaptability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship: \u0026lt;/strong\u0026gt;Provide technical guidance and help raise the bar for applying AI in engineering systems across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;4+ years of software engineering experience in high-scale environments, ideally building platforms, infra, or developer/quality tooling, with exposure to or strong interest in AI/ML or LLM-based systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality / DexEx/ Tooling Systems : \u0026lt;/strong\u0026gt;Experience with testing frameworks, CI/CD pipelines, developer experience tooling, or quality engineering platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI / LLMs: \u0026lt;/strong\u0026gt;Hands-on experience building applications using LLMs (prompting, APIs, RAG, evaluation, or similar) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fullstack \u0026amp;amp; Platform Engineering: \u0026lt;/strong\u0026gt;Experience building both client and server-side systems. You can work on modern web/mobile stacks(Swift, Kotlin) and tooling, as well as the supporting backend services (Java, Python).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Thinking: \u0026lt;/strong\u0026gt;Understanding of distributed systems, CI/CD workflows, and large-scale software architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving: \u0026lt;/strong\u0026gt;Ability to navigate ambiguity and design practical, scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Strong ability to collaborate across teams and explain complex concepts clearly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8070597?gh_jid=8070597","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496836,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8070597,"updated_at":"2026-07-17T00:01:49-04:00","requisition_id":"ONE","title":"Software Engineer, Tax Experience, BizTech","company_name":"Airbnb","first_published":"2026-07-17T00:01:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Tax Experience team solves some of the most challenging and unique problems faced by our business and our customers. We are a cross functional team who own user-facing products virtually every Host or Guest on Airbnb interacts with, and our mission is to remove friction from the user journey while protecting Airbnb’s ability to operate worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer, you will help us meet this challenge with innovative solutions that enable business agility, efficiency, and accuracy. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you will excel at solving a range of complex problems, developing end-to-end features, and strengthening your domain knowledge over time\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, we’ll pioneer innovative ways to deliver faster, more accurate, and higher-quality outcomes for Airbnb and its users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write code, owning end to end features as part of large, crucial products on our roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with your core team on solution design, implementation details, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute on new ideas that will enable us to build products that can more effectively adapt to fluid or ambiguous business needs\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree, preferably in CS, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4+ years industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior real-word experience and demonstrable knowledge in any of Java, Kotlin, Scala, Python, Go, Rust, C/C++/C#\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to communicate well with a wide variety of cross functional partners such as Legal, Customer Support, Experience Design, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at managing initiatives with ambiguous or rapidly shifting requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to contribute to the enrichment of the general engineering culture of the wider organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tax, Compliance, Finance, or similar domains highly desirable, especially DAC7, OECD Model Rules, KYC, VAT, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$162,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$186,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7417294?gh_jid=7417294","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3303487,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7417294,"updated_at":"2026-05-05T14:17:20-04:00","requisition_id":"MULTI","title":"Spécialiste, Sécurité","company_name":"Airbnb","first_published":"2025-11-25T13:46:50-05:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On est à la recherche d\u0026#39;une personne talentueuse et expérimentée qui s\u0026#39;occupera de diverses préoccupations liées à la sécurité pour notre communauté, y compris les suivantes, mais sans s\u0026#39;y limiter : la discrimination, les menaces à la sécurité personnelle, la violence conjugale, le suicide ou l\u0026#39;automutilation, l\u0026#39;exploitation d\u0026#39;enfants, les agressions physiques et sexuelles, les activités liées à la drogue, le travail sexuel et la traite de personnes. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le ou la candidat·e retenu·e comprendra très bien comment identifier correctement des situations menaçantes et préjudiciables, communiquera avec empathie, fera preuve de discernement, prendra des décisions rapidement, aura comme objectif d\u0026#39;offrir le meilleur soutien possible aux personnes survivantes et permettra leur rétablissement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Il s\u0026#39;agit d\u0026#39;un poste à temps plein situé ici : Canada. Ce poste est un rôle de première ligne dans un centre d\u0026#39;appels où il y a des interactions directes avec les clients. Les candidats retenus ont besoin d\u0026#39;excellentes compétences en communication, d\u0026#39;une aptitude à la résolution de problèmes et d\u0026#39;une expertise en service à la clientèle. Ils doivent être en mesure de s\u0026#39;adapter et de réagir dans un environnement dynamique, parfois sous pression, tout en restant flexibles, proactifs, débrouillards, efficaces, très professionnels et respectueux de la confidentialité. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dans le cadre de ce poste, vous devez être flexible et accepter de changer d\u0026#39;équipe au sein du soutien à la communauté, ou encore d\u0026#39;assumer des responsabilités différentes de celles énoncées ci-dessous. La personne idéale est ouverte à l\u0026#39;évolution de ses fonctions en fonction des besoins de l\u0026#39;entreprise et elle restera flexible pour répondre à ces besoins.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu de la nature dynamique de ce travail, les responsabilités énoncées ci-dessous peuvent changer et des tâches supplémentaires peuvent être attribuées au besoin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de dossiers complexes\u0026amp;nbsp;: vous avez «\u0026amp;nbsp;perfectionné l\u0026#39;essentiel\u0026amp;nbsp;» de votre rôle, qui consiste à fournir le plus haut niveau de service à notre communauté.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients d\u0026#39;Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu\u0026#39;il s\u0026#39;agisse des outils Airbnb ou d\u0026#39;outils externes, dont le clavardage, les réseaux sociaux, la messagerie et le téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer de bout en bout des dossiers complexes dans le but de régler les problèmes des clients en suivant la méthodologie de travail et les directives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconnaître le type et la gravité des dossiers et bien les traiter en fonction du champ d\u0026#39;application du service et en faisant appel à d\u0026#39;autres équipes, le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prendre en charge des dossiers d\u0026#39;un certain degré de gravité ou de complexité sous étroite supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable de reconnaître et d\u0026#39;évaluer les comportements menaçants et risqués.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve de responsabilité et de discernement, ainsi qu\u0026#39;avoir la capacité de remettre en question la méthodologie de travail et de s\u0026#39;en écarter au besoin (uniquement avec l\u0026#39;approbation de la direction).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire montre d\u0026#39;une excellente ouverture aux commentaires de la direction, des équipes de qualité et du personnel clinique, et adopter rapidement des comportements pour améliorer la qualité de son travail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs points de vue sur un sujet ou une situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en mesure d\u0026#39;évaluer et de présenter plusieurs options pour régler un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être appelé·e, avec l\u0026#39;aide de la direction, à possiblement interagir avec les principales parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conjuguer efficacité et qualité :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A démontré sa capacité à gérer un plus grand nombre de dossiers sans nuire à la qualité de l\u0026#39;interaction et de la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participation à l\u0026#39;amélioration du service de sécurité : tirer parti de ses connaissances opérationnelles fonctionnelles pour soutenir la réussite de l\u0026#39;équipe.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour son ou ses services, comme demandé par la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir une expertise et des conseils techniques ou fonctionnels aux membres moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication avec les parties prenantes : commencer à découvrir le réseau avec d\u0026#39;autres équipes de prestation et des partenaires fonctionnels clés.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d\u0026#39;ouverture et se montrer accessible lors de la résolution de problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les facteurs clés de son poste et comment ils sont interreliés.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Parcours et expérience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir plus de trois ans d\u0026#39;expérience pertinente dans le service à la clientèle, la médiation, les services d\u0026#39;urgence, les opérations de Confiance et sécurité, ou encore avoir occupé des fonctions similaires dans un centre d\u0026#39;appels à passer des appels et à s\u0026#39;occuper des contacts clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir de l\u0026#39;expérience dans le domaine de l\u0026#39;hospitalité est un atout, en particulier le travail sur des plateformes technologiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à travailler pendant la fin de semaine et les jours fériés, ainsi que tôt le matin et le soir. L\u0026#39;horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à travailler dans un environnement sous haute pression en interagissant avec des images, des conversations et d\u0026#39;autres contenus sensibles, confidentiels et possiblement traumatisants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Compétences et expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir de l\u0026#39;entregent et de très bonnes compétences à communiquer à l\u0026#39;écrit comme à l\u0026#39;oral, y compris pour résoudre les conflits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable d\u0026#39;organiser un volume de travail élevé, d\u0026#39;effectuer plusieurs tâches à la fois et d\u0026#39;établir les priorités tout en travaillant dans le respect des horaires, y compris les pauses, les pauses-repas et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir des connaissances de base en informatique, y compris Apple/Mac OS et Google Suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtriser l\u0026#39;anglais. Connaître d\u0026#39;autres langues est un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en mesure de bien évaluer les risques, de comprendre le degré d\u0026#39;urgence, de faire preuve de discernement dans des situations risquées et de communiquer les informations les plus pertinentes aux parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable de s\u0026#39;adapter à de nouvelles tâches et responsabilités au besoin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire montre d\u0026#39;une attitude proactive pour relever de nouveaux défis et s\u0026#39;adapter à l\u0026#39;évolution des priorités et des environnements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à s\u0026#39;adapter à l\u0026#39;évolution des fonctions et des tâches avec ouverture et flexibilité, ainsi qu\u0026#39;à s\u0026#39;intégrer à une nouvelle équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;____________________________________________________________________________________________________________________________________________________\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce rôle est nouvellement créé et ne remplace ni ne vient combler un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6852954?gh_jid=6852954","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3136742,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6852954,"updated_at":"2026-03-06T18:57:12-05:00","requisition_id":"MULTI","title":"Specialist, Premium Support","company_name":"Airbnb","first_published":"2025-04-30T20:20:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work. \u0026lt;strong\u0026gt;Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan\u0026lt;/strong\u0026gt;. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;____________________________________________________________________________________________________________________________________________________________\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7946318?gh_jid=7946318","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451297,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7946318,"updated_at":"2026-06-26T11:33:59-04:00","requisition_id":"ONE","title":"Specialist, Premium Support (French/English)","company_name":"Airbnb","first_published":"2026-05-20T08:42:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;117\u0026quot; data-end=\u0026quot;356\u0026quot;\u0026gt;This is a \u0026lt;strong data-start=\u0026quot;142\u0026quot; data-end=\u0026quot;174\u0026quot;\u0026gt;remote role based in Ireland\u0026lt;/strong\u0026gt;. Candidates\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;215\u0026quot; data-end=\u0026quot;257\u0026quot;\u0026gt;must have the right to work in Ireland\u0026lt;/strong\u0026gt; by the start date. \u0026lt;strong data-start=\u0026quot;277\u0026quot; data-end=\u0026quot;312\u0026quot;\u0026gt;Relocation support is available\u0026lt;/strong\u0026gt; for candidates moving from other countries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;358\u0026quot; data-end=\u0026quot;521\u0026quot;\u0026gt;You must be \u0026lt;strong data-start=\u0026quot;398\u0026quot; data-end=\u0026quot;435\u0026quot;\u0026gt;fluent in both English and French as you will be supporting cases in both languages\u0026lt;/strong\u0026gt;, with \u0026lt;strong data-start=\u0026quot;442\u0026quot; data-end=\u0026quot;502\u0026quot;\u0026gt;advanced proficiency in spoken and written communication\u0026lt;/strong\u0026gt; in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written. This is a full time position based in Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and French (you will be supporting cases in both languages), written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Ireland to be able to conduct their work. We are open to candidates relocating from other countries.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€45.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€45.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8071684?gh_jid=8071684","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3497257,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8071684,"updated_at":"2026-07-17T11:48:03-04:00","requisition_id":"ONE","title":"Specialist, Premium Support (Spanish/English)","company_name":"Airbnb","first_published":"2026-07-17T11:48:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;117\u0026quot; data-end=\u0026quot;356\u0026quot;\u0026gt;This is a \u0026lt;strong data-start=\u0026quot;142\u0026quot; data-end=\u0026quot;174\u0026quot;\u0026gt;remote role based in Ireland\u0026lt;/strong\u0026gt;. Candidates\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;215\u0026quot; data-end=\u0026quot;257\u0026quot;\u0026gt;must have the right to work in Ireland\u0026lt;/strong\u0026gt; by the start date. \u0026lt;strong data-start=\u0026quot;277\u0026quot; data-end=\u0026quot;312\u0026quot;\u0026gt;Relocation support is available\u0026lt;/strong\u0026gt; for candidates moving from other countries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;358\u0026quot; data-end=\u0026quot;521\u0026quot;\u0026gt;You must be \u0026lt;strong data-start=\u0026quot;398\u0026quot; data-end=\u0026quot;435\u0026quot;\u0026gt;fluent in both English and Spanish as you will be supporting cases in both languages\u0026lt;/strong\u0026gt;, with \u0026lt;strong data-start=\u0026quot;442\u0026quot; data-end=\u0026quot;502\u0026quot;\u0026gt;advanced proficiency in spoken and written communication\u0026lt;/strong\u0026gt; in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written. This is a full time position based in Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and Spanish, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and Spanish (you will be supporting cases in both languages), written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Ireland to be able to conduct their work. We are open to candidates relocating from other countries.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€45.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€45.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7417293?gh_jid=7417293","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3303487,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7417293,"updated_at":"2026-05-05T14:17:22-04:00","requisition_id":"MULTI","title":"Specialist, Safety","company_name":"Airbnb","first_published":"2025-11-25T13:46:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, \u0026amp;nbsp;and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full time position based in Canada - Remote. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, other languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7926527?gh_jid=7926527","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3444932,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7926527,"updated_at":"2026-05-14T13:58:34-04:00","requisition_id":"ONE","title":"Sr Manager, Advanced Analytics, FSI","company_name":"Airbnb","first_published":"2026-05-14T13:58:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is scaling how Fraud \u0026amp;amp; Safety operations are measured, governed, and optimized globally. As Senior Manager, Analytics – Fraud \u0026amp;amp; Safety Investigations, you will lead a team of analysts supporting human enforcement systems across content moderation, fraud review, and safety operations. You will own how operational performance is measured and improved—translating complex enforcement workflows into scalable KPI frameworks, experimentation roadmaps, and decision systems. This role sits at the intersection of Operations, Policy, Product, and Engineering, ensuring that human enforcement is efficient, consistent, and aligned with platform safety goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact leadership role focused on enabling fast, data-driven operational decisions at global scale. This role isn’t just about reporting what happened; it’s about building the systems that help Airbnb see around corners. You will democratize data access, build always-on scenario simulators for fraud and safety, and turn incident impacts into seamless signals for continuous improvement. Your insights and systems will empower every stakeholder—from legal to operations, policy to product—to make bold, data-driven, and context-aware decisions in real time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operational Analytics\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and operationalize KPI frameworks for global Fraud \u0026amp;amp; Safety operations (quality, accuracy, SLA, productivity, cost)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build dashboards and reporting systems to monitor enforcement performance across regions, vendors, and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead weekly/monthly business reviews, translating data into actionable insights for Ops, Policy, and leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experimentation \u0026amp;amp; Continuous Improvement\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and lead experimentation (A/B testing, pilots) to improve enforcement quality, reviewer productivity, and user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify drivers of errors, escalations, and policy inconsistencies, and translate findings into process improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Ops and Policy to test and refine enforcement strategies (e.g., thresholds, escalation rules)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Workforce \u0026amp;amp; Vendor Analytics\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with global operations and vendor teams to optimize staffing, capacity planning, and queue management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance across 3P vendors and internal teams, ensuring SLA adherence and quality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive forecasting models to balance cost, coverage, and service levels across high-volume workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Execution\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering to translate operational insights into tooling and workflow improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Policy and Legal to ensure enforcement decisions are measurable, auditable, and compliant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support high-severity incidents and “war room” analytics, providing real-time insights during escalations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Scaling Analytics \u0026amp;amp; Decision Systems\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build self-service analytics tools enabling Ops leaders to monitor performance and run scenario analyses independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize metrics, taxonomies, and reporting across workflows to create a consistent “source of truth” for operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of data-driven decision-making across global Trust \u0026amp;amp; Safety teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in analytics, risk, or safety; 5+ years leading high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ownership of large-scale data products or taxonomies in a regulated environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting \u0026lt;strong\u0026gt;large-scale human operations\u0026lt;/strong\u0026gt; (content moderation, fraud review, support, or risk ops)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strong SQL \u0026amp;amp; data-modeling expertise; experimentation design, working knowledge of Python/R, ML pipelines.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design KPI’s and operational metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate ambiguous problems into structured analytical frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional stakeholders (Ops, Product, Policy, Finance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable improvements in quality, efficiency, and cost\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Skilled in incident impact scoping, post-incident analytics, and scenario planning or tabletop exercises—translating insights into systematic improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of enabling legal, policy, ops, product, and engineering teams to make independent, forward-facing, data-driven decisions via self-service\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional storyteller with a flair for making complex analytics actionable for every audience, and for championing transformation deep into the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in Trust \u0026amp;amp; Safety, Integrity, Fraud, or Risk operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with real-time decision engines, and anomaly-detection frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading hybrid teams (onsite/remote) and managing third-party analytics vendors\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Statistics or quantitative graduate degree (MS/PhD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workforce planning \u0026amp;amp; forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experimentation platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Real-time operations analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8042783?gh_jid=8042783","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486036,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8042783,"updated_at":"2026-07-08T15:44:18-04:00","requisition_id":"REQ51472","title":"Sr Social Measurement Lead","company_name":"Airbnb","first_published":"2026-07-07T15:06:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Social media is an emerging discipline for Airbnb. We\u0026#39;re seeking a Senior Social Measurement Lead to build an effective social media measurement strategy for Airbnb\u0026#39;s global marketing and comms teams. The job will cover all content published on our owned channels, the social elements of our marketing and comms campaign work, and our influencer and creator programs. The right candidate will know how to identify, structure, and activate the right data — turning raw performance information into something usable, and ultimately into decisions that move the business forward.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will partner closely with social strategy, social creative, Comms, Data Science, and regional marketers to help Airbnb understand the impact of social media on business outcomes, and guide the team at both a day-to-day and at a strategic level on how to grow our channels and improve performance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will define how Airbnb measures social media — from the frameworks and tools we use to the stories we tell about performance. This is a greenfield opportunity to build a best-in-class measurement practice for one of the world\u0026#39;s most recognized brands.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will go beyond dashboards. Your work will shape how Airbnb understands the impact of social on business outcomes, how teams make day-to-day creative and strategic decisions, and how leadership evaluates the effectiveness of our global social investment. You will bring rigor, innovation, and a bias for action — leveraging AI, experimentation, and deep platform expertise to keep Airbnb ahead of the curve.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Define and own Airbnb\u0026#39;s social measurement strategy — standardizing frameworks, KPIs, and success criteria across platforms and regions, while accounting for local market nuances\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Elevate reporting into strategic storytelling — synthesizing data across channels, programs, and regions into cohesive, E-team-ready narratives that connect social performance to broader marketing goals and company priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead a global test-and-learn agenda — designing experiments with clear hypotheses and success criteria, running rapid tests to exploit algorithmic dynamics, identify breakout content formats, and unlock outsized reach\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Drive insights and optimization — analyzing cross-platform performance to surface growth levers, breakout trends, and content opportunities; translating findings into clear, actionable recommendations for creative and strategy teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Apply AI to accelerate analytical depth and speed — leveraging AI tools to build custom reporting views, automate workflows, validate hypotheses, and synthesize internal Airbnb data with external social signals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own the social measurement tool landscape — maintaining expert-level knowledge of platform-native analytics (TikTok, Instagram, YouTube) and third-party tools (e.g., Sprinklr, CreatorIQ, Brandwatch, Tubular); evaluating and onboarding new vendors as the landscape evolves\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Partner with Consumer Insights — collaborating with Airbnb\u0026#39;s insights team to enrich qualitative and quantitative research with social-native observations; identifying patterns in social conversation that reveal audience shifts, unmet needs, and cultural moments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Be hands-on with data — independently pulling, querying, and analyzing data across platforms, internal tools, and third-party systems; ensuring data quality, consistency, and alignment on taxonomy and reporting standards across teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;15+ years of experience in social analytics, marketing measurement, or digital strategy, ideally at a global consumer brand or platform\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deep expertise in organic social and/or influencer measurement, including platform-native analytics and third-party tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong analytical and technical skills, with experience in data querying, analysis, and dashboarding (e.g., SQL, Excel, BI tools)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Proven ability to translate complex data into clear, compelling narratives for cross-functional teams and executive leadership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience leading test-and-learn agendas and applying experimentation frameworks to drive measurable business outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Track record of influencing cross-functional stakeholders and driving alignment in complex, matrixed organizations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfortable operating at both strategic and executional levels — from shaping global direction to building datasets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Demonstrated hands-on proficiency with AI tools for analytical work, including using AI to build dashboards, validate hypotheses, process large datasets, and connect social signals to proprietary business data\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deep familiarity with the social measurement tool landscape, including proven ability to model or extrapolate data not directly available through public sources\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$192,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7927588?gh_jid=7927588","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3445351,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7927588,"updated_at":"2026-05-15T15:50:03-04:00","requisition_id":"ONE","title":"Staff Advanced Analyst, Guest Engagement","company_name":"Airbnb","first_published":"2026-05-15T15:50:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Guest Engagement AA sits within Marketing Analytics and serves as the analytical backbone for Airbnb\u0026#39;s lifecycle marketing programs — the email, push, and in-app communications that reach hundreds of millions of guests across their entire journey. You\u0026#39;ll partner closely with Guest Engagement Marketing, MarTech Data Science, and Strategic Finance to drive measurable booking impact through experimentation and insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the clear analytics owner of Airbnb\u0026#39;s guest lifecycle marketing domain — covering abandon journeys, demand generation, onboarding, upsell, and more. This role is expected to drive significant incremental bookings in 2026 by setting the analytics strategy, designing rigorous experiments, and surfacing proactive insights across 30+ active programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the analytics roadmap\u0026lt;/strong\u0026gt; for Guest Engagement — define what to measure, what to test, and where the biggest opportunities lie across the full guest lifecycle. Specific projects and prioritization decisions should exist because of your recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and analyze experiments at scale\u0026lt;/strong\u0026gt; across abandon journeys, demand gen ML model rollouts, and placement-level A/B tests. Develop measurement frameworks (holdouts, proxy metrics, annualized impact models) to accurately attribute cumulative program impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Surface proactive insights\u0026lt;/strong\u0026gt; that go beyond reporting — user segmentation, funnel analysis, fatigue signals, channel optimization — and translate them into strategic recommendations for Director-level marketing leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build scalable, self-serve reporting\u0026lt;/strong\u0026gt; (dashboards, OKR tracking, experiment trackers) that empowers partners and frees AA capacity for higher-leverage work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; with MarTech DS on ML model feedback loops and attribution, with SF\u0026amp;amp;A on goal methodology, and with India-based analytics resources on operational reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;9+ years\u0026lt;/strong\u0026gt; in analytics or data science, with depth in marketing and/or growth analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis that drives action\u0026lt;/strong\u0026gt;: Your insights directly shape what teams build, test, and invest in — you influence roadmaps and prioritization at the Director level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong experimentation skills\u0026lt;/strong\u0026gt;: Experience designing and interpreting A/B tests and measurement frameworks for multi-channel marketing programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent communicator\u0026lt;/strong\u0026gt;: Able to distill complex findings into clear, compelling recommendations for senior stakeholders. Comfortable pushing back when the data\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7943874?gh_jid=7943874","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3450765,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7943874,"updated_at":"2026-07-23T00:31:16-04:00","requisition_id":"ONE","title":"Staff Advanced Analytics, Guest Product","company_name":"Airbnb","first_published":"2026-05-20T13:25:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Staff, Advanced Analytics, to support our Guest App team. This individual will act as a senior thought partner, supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product decisions for the Guest App, especially for strategically important Promotional Merchandising initiatives, to optimize for the company\u0026#39;s objectives and ensure optimal experiences for guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the Advanced Analytics owner and expert on domain datasets. Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Product, Engineering, Finance, Marketing, Operations, Data Science, Advanced Analytics, Data and Analytical Engineering, and other cross-functional teams to provide actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build metrics / dimensions to monitor product and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to automate repetitive tasks and empower stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise working in a product analytics or data science role, with experience working on promotions or customer acquisition initiatives a major plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in at least one programming language (Python or R) and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-assisted analytics (Claude, ChatGPT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in analysis of A|B experiments and statistical data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building metrics, from conception to building prototypes with data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in advanced analytics or business data science within a marketplace or business strategy setting highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8003341?gh_jid=8003341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3470161,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8003341,"updated_at":"2026-06-22T12:52:38-04:00","requisition_id":"ONE","title":"Staff Analyst, Advanced Analytics, Payments","company_name":"Airbnb","first_published":"2026-06-22T12:52:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an expert leader to join our community as the Staff Payments Advanced Analytics. In this capacity, you will be a vital driver in executing the strategic vision for Airbnb\u0026#39;s global Payments operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key data thought partner, you will streamline integrated, data-informed decision-making across the Payments Platform, Product, and Operations teams. Our organization is dedicated to achieving operational excellence and enhancing the Guest and Host experience through a rigorous culture of problem-solving fueled by data and research. You will embed quantitative measurement into our user journeys and product processes, establishing objective indicators for success. Collaborating with a cross-functional team of engineers and finance partners, you will oversee the technical details of fund processing, including collection, reconciliation, and settlement systems. Your expertise in building relationships and framing narratives will be essential as you influence stakeholders at every level to drive global process improvements and optimize our payments data landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a vital data thought partner to leadership, delivering actionable insights and recommendations that empower integrated, data-informed decision-making across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion day-to-day analytics while architecting scalable reporting platforms to enhance the efficacy of our payments ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pinpoint frictions in the user journey to optimize experiences for our global Guest, Host, and agent communities through rigorous problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex domain challenges using advanced quantitative measurement, machine learning models, AI, and experimentation to provide fresh perspectives on existing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sophisticated analytical frameworks and statistical models to establish causal inference and drive measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge the gap between technical complexity and strategic influence by translating experimental results into compelling narratives for executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the eTeam-level roadmap by defining key metrics in unstructured spaces and providing data-backed strategy recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Furthermore, you will utilize Airbnb’s sophisticated data infrastructure and machine learning tools to expand our organizational measurement capacity. You will immerse yourself in the technical intricacies of our payment processing systems, partnering with a cross-functional team of engineers and product managers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive strategic Payments roadmaps and user journey optimizations through data-informed insights and cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower decision-making through the delivery of business reviews, executive scorecards, and strategic OKR planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect scalable business insight and reporting frameworks designed to achieve organizational objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute rigorous experimentation frameworks, utilizing advanced statistical modeling and causal inference to quantify business impact and drive strategic process refinements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Construct data models to size product offerings and drive clear prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with platform teams to maintain a resilient payments infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze payment processing trends and partner with cross functional stakeholders to apply any changes to the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draw upon expertise in intersecting domains to discover patterns and identify systemic opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the global fintech landscape for emerging trends and regulatory shifts, proactively identifying avenues for innovation within our ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 10+ years of industry experience in business analytics and a degree (Masters or\u0026amp;nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a proven track record of working in Payments organizations, demonstrating deep technical proficiency across payments domain areas, such as payment processing, risk, and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong storytelling skills. Able to drive\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using AI tools to scale workflows, and identify new areas of opportunity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with non-experimental causal inference methods, experimentation, and machine learning techniques, ideally in a multi-sided platform setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of\u0026amp;nbsp; schema design and high-dimensional data modeling (ETL framework like Airflow).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8074897?gh_jid=8074897","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498595,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8074897,"updated_at":"2026-07-22T15:52:40-04:00","requisition_id":"ONE","title":"Staff Backend Engineer - Ads Platform","company_name":"Airbnb","first_published":"2026-07-22T15:52:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Ads Platform team builds the AI-powered growth engine behind Airbnb\u0026#39;s paid marketing across Google, Meta, and the broader advertising ecosystem. We build the platform and intelligent systems that power paid campaigns — from creative to optimization to audience — at scale across every channel, with a strong commitment to brand safety, quality, and human oversight. Our ambition is bold: to build increasingly autonomous, AI-driven marketing systems that grow Airbnb\u0026#39;s business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We sit at the intersection of engineering, marketing, and AI. You\u0026#39;ll partner closely with Marketing, Product, and Design, work alongside Airbnb\u0026#39;s ML/AI and data platform teams, and integrate deeply with the core product to turn a rich understanding of the customer journey into differentiated, high-performing paid experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the Ads Platform team, you will lead the technical strategy and hands-on execution of Airbnb\u0026#39;s next-generation, AI-powered Growth Engine for paid channels (Google, Meta, and beyond). You will architect systems that autonomously manage the full lifecycle of paid campaigns — creative generation and rotation, bidding and budget optimization, audience management, and feed intelligence — at scale. Success looks like measurable gains in marketing efficiency (ROAS/CAC) and campaign velocity as we advance the platform along its AI-assisted → agentic → autonomous maturity curve, with the quality, brand safety, and human-in-the-loop controls that let us operate autonomously with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set technical direction for the agentic Growth Engine — making architecture decisions on the systems that generate creatives, optimize bids and budgets, and manage audiences across Google, Meta, and other paid channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review code hands-on, establishing engineering standards for quality, availability, and system health across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Marketing, Product, and Design to translate growth objectives into platform capabilities, and to define the human-in-the-loop controls that keep autonomous campaigns safe and on-brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance the AI-assisted → agentic → autonomous roadmap, identifying where to introduce automation next and de-risking it through experimentation and staged rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and act as a force multiplier — leveling up the team through design reviews, technical guidance, and a collaborative, inclusive culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with ML/AI and data platform teams on the models and signals that feed campaign optimization, and integrate deeply with the Airbnb product to understand the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy and mentoring engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with experience driving initiatives that span across teams, departments and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus - Hands-on experience with paid advertising platforms (Meta, Google, or similar) — you understand how the ecosystem works, not just the engineering surface.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8077995?gh_jid=8077995","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499783,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8077995,"updated_at":"2026-07-21T19:33:46-04:00","requisition_id":"ONE","title":"Staff Backend Engineer, Host Serving and Access","company_name":"Airbnb","first_published":"2026-07-21T19:33:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Community You Will Join:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Host Serving and Access Team is building the best realtime and offline data and pricing architectures possible, pushing the boundary on what we can provide to our internal partners and Airbnb’s Hosts. You can help solve the problems, resolve the complexities, and empower the products that millions of people rely on every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for someone to help us craft the next generation of services and APIs that connect Host data to the rest of the company and world. Our team shares and safeguards Hosts’ metadata, pricing suggestions, calendar syncing, and other critical services that empower Hosts to accomplish their goals, whether those goals revolve around maximizing their income or opening their home to more people.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Difference You Will Make\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the Guidance Serving team, you will drive the technical strategy and delivery of advanced online and offline serving systems, enabling seamless and reliable ML model predictions, and personalized user experiences. You’ll collaborate cross-functionally with Product, Design, Data Science, and ML Engineering to architect scalable solutions with clear domain boundaries, advance data pipelines, and continuously enhance the performance, efficiency, and impact of our end-to-end architecture.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;A Typical Day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and drive the technical strategy and architecture for our serving ecosystem, ensuring our APIs, services, and data pipelines not only work well now, but are evolving with the business’ needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and optimization of real-time serving systems to deliver low-latency, high-throughput APIs for model predictions and personalized recommendations, ensuring reliable and scalable performance in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other product engineers and cross-functional partners to develop new Host pricing functionality and surface model recommendations, insights and analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of long-term workflow strategies, roadmaps and ML serving development within the Host Pricing organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion engineering excellence by establishing architectural standards and mentoring senior engineers to elevate the organization\u0026#39;s technical maturity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Your Expertise\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of engineering experience with a BS/MS or PhD in CS or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading teams, setting technical strategy, and launching high-impact models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with backend systems in large-scale service-oriented architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing cross-functional partners and engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and cross-team collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and production debugging abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8042680?gh_jid=8042680","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486019,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8042680,"updated_at":"2026-07-02T16:44:13-04:00","requisition_id":"ONE","title":"Staff Data Scientist - Long Term Impact","company_name":"Airbnb","first_published":"2026-07-02T16:44:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the Core Data Science team is to ensure that we are leveraging state of the art science at Airbnb for the highest possible impact on the business and the community. We do that by building reusable tools and models that empower DS teams across the organization; and by tackling the most technically challenging, high impact data science problems the company faces.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Estimating the causal impact of product changes is a core function of data science at Airbnb. This is typically done through short term experiments or quasi-experiments. However, ultimately we are interested not in maximizing the short term impact of what we do, but rather optimizing for the long term. Doing this well requires accurately estimating the long term impact of platform changes through frameworks that connect short-term outcomes to long-term impact.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will develop and improve our frameworks for long-term impact estimation and own the most important estimation problems you identify. We are looking for someone that can develop the science and ensure it is fitted to Airbnb\u0026#39;s problem space and stakeholder needs. Success is better long-term impact estimation in practice, not just in theory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop causal estimates for long-term impact of short-term metric movements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build frameworks for estimating how the impact of product changes evolves over time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create frameworks and tooling to evaluate the heterogeneous impact of product changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and apply causal inference methods, including experimental, econometric regressions, and quasi-experimental methods to measure a wide-range of platform/product impacts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in a quantitative field, e.g. Operations Research, Economics, Mathematics, Physics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design analytical solutions to complex problems with real world applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with recent developments in causal inference\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years (with Ph.D) or 8+ yrs (with Masters) of experience of working or doing research in one or more experimentation / causal inference domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (R, Python / Scala / Java / C++ or equivalent) skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Versatility to communicate clearly with both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publications or presentations in recognized Data Science journals/conferences is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$242,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7962101?gh_jid=7962101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3456960,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7962101,"updated_at":"2026-07-07T18:43:56-04:00","requisition_id":"ONE","title":"Staff Frontend Engineer, Client Data \u0026 Networking Platform","company_name":"Airbnb","first_published":"2026-05-28T14:33:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Client Data \u0026amp;amp; Networking Platform team owns the data layer of Airbnb\u0026#39;s client tech stack, including the GraphQL runtime, client networking infrastructure, and the developer tooling built on top of it. Our frameworks and tools are relied upon by nearly every product team at Airbnb, and through education and clear guidance on best practices, the team shapes how frontend engineers across the company build and ship products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a frontend engineer on the team, you will empower Airbnb engineers to build fast, reliable, and data-rich features at scale. In close collaboration with product engineers, you will gain a deep understanding of their challenges and priorities, and use these insights to design and implement improvements to infrastructure and tooling that have a meaningful impact on the way teams build and deliver products.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Airbnb product teams to understand their pain points, pilot proposed solutions, and drive adoption of paved-path tooling and frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Android and iOS engineers on the team to develop foundational, cross-platform solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with a wide variety of infrastructure teams as well as support product foundation teams as they build additional capabilities on top of the team’s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in all phases of software development from architecture/design through implementation, testing, and on-call.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience working with TypeScript to develop web applications, including designing and integrating with GraphQL and REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience on a Platform, Infrastructure, or Developer Productivity team at a medium to large engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering fundamentals, including a solid understanding of client networking, performance optimization, caching strategies, client storage solutions, and asynchronous programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring and growing engineers across an organization and driving best practices for web client development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence engineering strategy and shape technical priorities across a large organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in developing internal tooling and CLI (command line interface) applications. Experience building agentic AI solutions is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8024316?gh_jid=8024316","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478697,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8024316,"updated_at":"2026-07-08T12:52:49-04:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer, Community Support Engineering","company_name":"Airbnb","first_published":"2026-06-23T18:20:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and share the latest AI/ML technologies with the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of ML engineering experience, with ownership responsibility over large-scale software systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$260,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7693033?gh_jid=7693033","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3382634,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7693033,"updated_at":"2026-06-15T02:23:26-04:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer, Customer Support Engineering","company_name":"Airbnb","first_published":"2026-03-09T19:09:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are hiring for Machine Learning Engineering as TL level.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PhD/Master’s degree\u0026lt;/strong\u0026gt;, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9-12 years of ML engineering experience, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026lt;strong\u0026gt; LLM driven chatbot\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Agentic AI products(Gen AI)\u0026lt;/strong\u0026gt; would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7454348?gh_jid=7454348","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3313206,"location":{"name":"Remote-USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7454348,"updated_at":"2026-05-20T14:06:35-04:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer, Listings and Host Tools Data and AI","company_name":"Airbnb","first_published":"2025-12-10T11:22:07-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Listings and Host Tools Data and AI (DnA) team: This team supports host personalization products and provides data driven solutions to achieve superior host experience on Airbnb. These products include but are not limited to managing your space (MYS), host tools etc. We own data pipelines and ML models and will build services for serving that are used in the above areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is a huge opportunity to improve the Host and Guest experience by leveraging open source, third party, and home grown ML models. As an ML engineer, you will partner closely with our data science, product partners, and other ML + data engineers on the team to execute on these opportunities in order to improve the Host and Guest product experience on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype machine learning use cases for use in the product, and work with stakeholders to iterate on requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build services, API to enable serving ML model driven data to product use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization, state-of-art NLP and CV algorithms) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), data warehouse (eg. Hive)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning infrastructure and/or building and productionizing Machine Learning models, as well as integrating to product use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8003786?gh_jid=8003786","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3470316,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8003786,"updated_at":"2026-06-23T16:25:38-04:00","requisition_id":"ONE","title":"Staff Platform Manager, Chargebacks and Disputes","company_name":"Airbnb","first_published":"2026-06-18T12:53:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s Payments organization is central to the trust that makes every transaction possible and the Payments Risk and Compliance domain sits at the heart of protecting that trust for guests, hosts, and the platform. The Platform Team plays the role of conductor, enhancing our engineers, designers, and data scientists to build great product experiences. Our Payments Risk Platform Managers (PM) own and lead outcomes related to foundation, growth, and empowerment. This means our PMs set the vision and strategy, the roadmap, and execute on the plans that are developed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within Airbnb\u0026#39;s Payments Risk and Compliance domain, owning the post-transaction product strategy across the full dispute lifecycle from chargeback processing and representments through pre-arbitration, proactive dispute prevention, and on-platform resolution experiences. You will drive Airbnb\u0026#39;s evolution from a chargeback representment into a holistic dispute resolution capability, building the systems, decisioning logic, and guest-facing interventions that reduce net losses while protecting community and marketplace trust. Success in this role means materially reducing Airbnb\u0026#39;s losses while balancing impact to community and attrition, expanding pre-arbitration coverage and standing up a proactive dispute deflection program all while laying the architectural foundation for disputes handling across new payment methods, product verticals, and geographies as Airbnb scales.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As PM Payments Risk you will be responsible for\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve the product roadmap for dispute lifecycle management\u0026amp;nbsp; spanning chargeback ingestion, representment decisioning, and pre-arbitration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering, Data Science, Analytics and operations\u0026amp;nbsp; to sharpen dispute decisioning models, build product improvements and optimizations by processor, reason code, and product vertical, and translate those insights into concrete roadmap bets that improve win rate and reduce losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the design and rollout of proactive dispute prevention capabilities including on-trip signal detection and early guest outreach working cross-functionally with Customer Support, Trust, and Operations to resolve guest issues before they escalate to a chargeback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable disputes infrastructure for new payment methods and product verticals and defining evidence frameworks as Airbnb scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Enforcements and Transaction Risk team to design and implement first party misuse detection and enforcement programs that deter repeat dispute abuse, balancing recovery goals with guest experience and marketplace integrity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years building payments, Payments Risk or risk related products in a product management role within global technology or financial services companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working with Payments Risk including Dispute lifecycle management. (Fintech experience strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A subject matter expert on payments risk with proven track record of launching and scaling detection, fraud prevention and dispute resolution products that balance customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex projects, leveraging ML , operations, and signals from external vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical chops with experience as an engineer, data scientist, analyst, or operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Gen AI as solution and delivering business value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in a startup environment: loves dealing with fast pace, changing needs, and limited resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8060054?gh_jid=8060054","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3493146,"location":{"name":"Remote - United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8060054,"updated_at":"2026-07-13T15:38:19-04:00","requisition_id":"ONE","title":"Staff Platform Manager, Quality","company_name":"Airbnb","first_published":"2026-07-13T15:38:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team is responsible for building and scaling the technology that supports Airbnb\u0026#39;s global support operations. We are passionate about creating tools that enable our Community Support Quality Analysts, Team Leads, and Operations Managers to ensure the delivery of exceptional, consistent service to our community of hosts and guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly motivated and experienced Platform Manager to lead the strategy, roadmap, and execution of our quality tooling. In this role, you will own how we build products to enable evaluating and improving agent performance at scale. This includes the strategy for how and when we build and acquire quality capabilities, and the end-to-end execution of automated quality evaluation. You will ensure that our tooling is high-quality and fit-for-purpose for the Quality teams and other operational users who rely on them every day. You will partner closely with engineering, operations, and other cross-functional teams to define and deliver a quality platform that raises the bar for agent performance across Airbnb\u0026#39;s global support organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion the Mission\u0026lt;/strong\u0026gt;: Deeply understand, synthesize insights, and and advocate for the needs of QAs, Team Leads, Agents, and other Operations Management. Leverage data from users, product data, and business/industry trends to identify opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Quality Tooling Strategy:\u0026lt;/strong\u0026gt; Lead the strategy and execution for Airbnb\u0026#39;s quality tooling platform. Ensure QAs, Team Leads, and other users have a high-quality, intuitive experience across every feature we ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define and Execute the Quality Roadmap\u0026lt;/strong\u0026gt;: Develop the prioritization framework for our quality capabilities. Drive complex, strategic quality capability decisions,, balancing speed-to-value against the best long-term solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Scale Through Technology\u0026lt;/strong\u0026gt;: Own end-to-end automation solutions that drive better quality service at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Connect Quality to the Broader Agent Lifecycle\u0026lt;/strong\u0026gt;: Partner with Coaching and Supervisor Tooling teams to ensure quality data is a connected, high-signal input across the agent performance ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the fast-paced and dynamic environment of Airbnb, no two days are the same. You\u0026#39;ll be collaborating with a diverse group of people, tackling complex challenges, and making a real difference in the lives of our global community. While the landscape is ever-evolving, here are some of the activities you will engage in:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build in Partnership with Engineering:\u0026lt;/strong\u0026gt; Work hand-in-hand with engineering to build features, including understanding what is and isn\u0026#39;t working in our AI-powered products. You will go deep in the data — analyzing model outputs versus human judgments to identify inconsistencies, understanding whether disagreements reflect a model issue or an ambiguity in the underlying criteria, and proposing solutions based on what you find. You\u0026#39;ll do this through hands-on sampling, deep dives, and developing and leveraging deep domain expertise. You are a technical authority\u0026amp;nbsp; to engineering who can explain the data, resolve ambiguities, and independently drive the direction of better AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set and Uphold the Product Bar: \u0026lt;/strong\u0026gt;Define and uphold the product bar for every feature we ship - setting clear quality standards, ensuring tools are intuitive and fit-for-purpose for each user type, and holding teams accountable for delivering to the right standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shadow Users:\u0026lt;/strong\u0026gt; Observe QA, Team Lead, and other user workflows firsthand to identify friction points, gather feedback, and ensure the tools we build reflect real user needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure What Matters:\u0026lt;/strong\u0026gt; Define the right success metrics for our capabilities, track them rigorously, and use them to identify gaps, validate improvements, and inform roadmap prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Management:\u0026lt;/strong\u0026gt; Meet with external partners to drive product improvements, escalate issues, and define priorities and drive roadmaps\u0026amp;nbsp; on behalf of Airbnb\u0026#39;s quality and operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Alignment\u0026lt;/strong\u0026gt;: Autonomously drive cross-functional alignment on product vision and proposed solutions across teams, extended stakeholders, and leadership. .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Roadmap:\u0026lt;/strong\u0026gt; Develop and own the quality tooling roadmap, making strategic trade-offs across short-, mid-, and long-term priorities. Communicate roadmap decisions and progress with leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of product management experience. Past experience with quality, operations, or data-driven tooling is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise working with ML or AI-powered products. Proven ability to independently drive model improvements, performance trade-offs, evaluation frameworks, and automation quality in close partnership with engineering.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to deliver in cross-functional organizations with multiple stakeholders and interdependencies, in ambiguous and complex situations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills; data-driven approach to prioritization and decision-making. Uses data to measure and continually improve their product and drive business outcomes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt communication style depending on audience. Quickly absorbs technical concepts and communicate them to a non-technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience making strategic capability decisions in a fast-moving product environment, including driving alignment on tradeoffs in the short, mid, and long-term.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, self-motivated, and results-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb\u0026#39;s mission and values.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7739337?gh_jid=7739337","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3395014,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7739337,"updated_at":"2026-06-09T13:27:10-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Build (Bazel)","company_name":"Airbnb","first_published":"2026-03-20T13:04:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Developer Infrastructure organization’s mission is to enable Airbnb engineers and AI Coding Agents to ship high quality software with confidence and speed. We work on infrastructure that accelerates Airbnb’s engineering productivity across all stages of the build/test/deploy software development lifecycle.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Build infrastructure has the potential to be one of the highest-leverage investments for our engineering organization as we attempt to accelerate the iteration loop of engineers and AI agents operating within our developer platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To deliver these improvements, you will operate within the CI+Build team, which owns developer infrastructure that includes remote build systems, CI clusters, flaky test management, and merge queues. The team’s goal is to keep mainline green and PR cycle times fast.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your role will give you the opportunity to define and deliver world-class build systems at Airbnb’s scale, while driving technical direction for build infrastructure spanning multiple platform teams. Our internal customer teams deliver systems used by product engineers across backend, web, and mobile. Furthermore, to be successful in this role, you will need to be comfortable diving into the application architecture of some of our largest internal backend services as we manage a build graph that continues to grow in complexity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architecting improvements to our existing Bazel installation, and remote build/cache infrastructure to improve correctness, reproducibility, and speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Setting the technical roadmap for software build system reliability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerating inner-loop development velocity, along with CI run-times, by diagnosing and resolving build performance bottlenecks, including remote execution efficiency, cache hit rates, and critical path analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving organizational alignment on build system investments across multiple teams and technical domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serving as the technical authority on build systems across Airbnb: setting standards, mentoring senior engineers, and owning build architecture decisions across multiple repos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with Security on optimizing build processes related to base images.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring a commitment to craft and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;8+ years industry experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Metrics-driven approach to decision-making, with a track record for delivering quantifiable impact and presenting to engineering leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Expertise in Bazel, and concepts such as action graph, dependency analysis, remote caching.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving cross-organizational alignment and decisions for investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to review code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7421419?gh_jid=7421419","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3304316,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7421419,"updated_at":"2026-07-10T16:08:16-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Communication \u0026 Connectivity","company_name":"Airbnb","first_published":"2025-11-26T18:17:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging \u0026amp;amp; Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free. Additionally, we are building new connections within our community to help enrich the experience of hosting \u0026amp;amp; traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The data team utilizes industry-leading tools, builds scalable data systems and applies cutting-edge ML models to provide insights and empower all products in the Communication and Connectivity (CnC) organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At CnC, data is foundational to our organization’s success.This role will lead key initiatives to design and build large-scale, distributed data systems - both batch and real-time processing. The data will power machine learning models and unlock new product features. You’ll be at the center of cross-functional collaboration, bridging backend, frontend/client, and machine learning engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;CnC is applying GenAI and large language models (LLMs) to power products that enhance the Airbnb experience in various surfaces including highly used ones like Messaging. We\u0026#39;re building a robust ML platform to power our product ambitions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape the team’s long-term vision and roadmap in close collaboration with cross-functional partners across Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with partner engineering teams, including backend, client, data science, analytics, and ML, to drive aligned and impactful outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain reliable, scalable data pipelines - both batch and real-time - that collect, process, and serve data from diverse sources across Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement robust offline and online feature building processes to enable faster production of ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and build ML infra and optimize for performance, scalability, and cost-effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop engineers on the team, while also contributing to and influencing the broader data engineering community at Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience with a Bachelor’s and/or Master’s degree in CS/EE, or equivalent experience, or 6+ years of experience with a PhD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong CS fundamentals, and knowledge of architecture and common design patterns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re passionate about being in a product-focused environment where everyone cares deeply about customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience of running data processing pipelines in production using distributed data processing frameworks like Apache Spark or Flink\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with client, backend, ml, analytics teams, product and business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively work across team boundaries to establish overarching data architecture, data flow, and provide guidance to individual teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on/with end-to-end Machine Learning products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7463421?gh_jid=7463421","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3316189,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7463421,"updated_at":"2026-05-28T00:34:57-04:00","requisition_id":"one","title":"Staff Software Engineer, Community Support Engineering","company_name":"Airbnb","first_published":"2025-12-11T16:23:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing \u0026amp;amp; Channels (ARC) team sits within Airbnb Community Support and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play a critical role in building the team\u0026#39;s technical depth by actively mentoring junior engineers, setting clear growth expectations, and driving a culture where engineers consistently level up.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration, and creating an environment where engineers at all levels continuously grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC\u0026#39;s delivery on track.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software development experience in service-oriented architectures and backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise of RAG patterns, memory routing, and agent planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills to work effectively across teams and domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for agile development, system optimization, and team productivity enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6448191?gh_jid=6448191","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3019863,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6448191,"updated_at":"2026-07-26T23:15:57-04:00","requisition_id":"MUL","title":"Staff Software Engineer, Community Support Engineering","company_name":"Airbnb","first_published":"2024-12-09T21:12:46-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important to read before submit application: This role must be physically based in China.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Community Support Engineering (CSE) has increasingly become a key driver of enabling Airbnb\u0026#39;s core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSE in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with cross-functional partners to deeply understand business problems before developing project solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborative working environment, to ensure alignments with technical strategies across CS products and capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tackling highly complex technical challenges, proactively identifying and mitigating potential risks during project execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing exemplary and high-quality codes and design documents that set the standard for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocating for and embedding engineering best practices within the team, ensuring a culture of technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively coaching and mentoring engineers across the CSP China team to foster growth and elevate technical capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting team growth by participating in recruiting efforts and conducting interviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promoting and exemplifying an engineering culture with inclusiveness, effective communication, and quality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being a collaborative and supportive teammate who inspires and elevates the entire engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software development experience, including 2 years at Staff/ Tech Lead level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python); experience with modern front-end frameworks (e.g., React, Angular, Vue.js) are preferred but not a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering end-to-end products in a collaborative environment globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating intuitive user experiences and a keen interest in data systems and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in both English and Chinese.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7768427?gh_jid=7768427","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3402373,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7768427,"updated_at":"2026-03-31T23:41:09-04:00","requisition_id":"MULTI","title":"Staff Software Engineer, Global Markets (Backend)","company_name":"Airbnb","first_published":"2026-03-31T23:41:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Global Markets Tech team\u0026lt;/strong\u0026gt; drives the evolution of our guest and host experience across international markets through product innovation that \u0026lt;strong\u0026gt;accelerates international growth\u0026lt;/strong\u0026gt;. Expanding in under-penetrated markets is a core pillar of our company strategy. To achieve this, we innovate at every level - adapting our\u0026amp;nbsp; product to the unique needs of every corner of the globe so that every user across our 220+ countries and regions feels right at home.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team partners closely with Product, Design, Data Science, regional stakeholders, and core platform/vertical teams to translate local market needs into durable, scalable technology that can be piloted quickly and then rolled out broadly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a product-minded \u0026lt;strong\u0026gt;Staff Software Engineer (Backend)\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to lead the technical strategy and drive innovative initiatives for Airbnb’s international guest experiences. At Staff level, you will set a technical vision and drive execution of solutions that are highly available, secure, efficient, and designed to scale across many markets with the needs of the international business. You will work across product, engineering, data scientists, designer and cross-functional partners to solve these technical challenges and deliver high-quality products for Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own technical vision and lead effort to architecture, prototype, build and launch solutions for international markets initiatives (market configuration, localization services, partner integrations, compliance-aware experiences, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, cross-team execution from design through launch, including team roadmap, technical direction, migration plans, rollout strategy, and long-term operability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence through reliability, performance, security, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence roadmaps and collaborate with stakeholders across regions, such as drives alignment, resolves tradeoffs, leads through ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers both within and outside of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in English is required. Japanese or Korean working proficiency is a plus .\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of professional software engineering experience, including \u0026lt;strong\u0026gt;Tech Lead\u0026lt;/strong\u0026gt; responsibilities (required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading end-to-end delivery of high-impact, user-facing products—from technical design and implementation through launch and post-launch operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical direction for a team or multi-team area (e.g., defining architecture, establishing engineering standards, and shaping a long-term technical roadmap).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product mindset: you connect technical decisions to customer outcomes and business impact, and you’re comfortable operating in ambiguity with an iterative, experiment-driven approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise designing and operating systems that are highly available, scalable, secure, and cost-efficient, with clear operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience working in cross-functional, global environments, driving alignment and results through influence across teams and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor and develop engineers, raise the quality bar through reviews and coaching, and establish and drive best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7702714?gh_jid=7702714","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3385287,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7702714,"updated_at":"2026-07-21T01:06:30-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Infrastructure","company_name":"Airbnb","first_published":"2026-03-11T00:21:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Online Data organization ensures Airbnb customers are delighted in experiences backed by real-time data. We empower Airbnb’s builders to create these experiences by offering intuitive data interfaces and tools without the need to be database experts.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring across multiple teams within our organization. Explore the section below to learn more about each team and the opportunities available.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The KV Stores \u0026amp;amp; Caching team within Airbnb\u0026#39;s Online Data org owns and operates critical pieces of Airbnb\u0026#39;s online serving storage systems. Specifically, the team owns and is responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A highly available, low-latency, distributed, multi-tenant KV store for Airbnb. This platform is used by user profiling, Search, ML, and pricing teams, supporting millions of read QPS and providing 99.9+% availability across thousands of customer tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A set of control planes and clients that manage ElasticCache clusters for hundreds of Airbnb production clusters, at million+ IOPS and million+ indexing QPS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A scalable, reliable, performant distributed coordination service supporting many mission-critical systems (MySQL, Redis, Kafka, Flink, Druid, Zookeeper, etc).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The mission of the Ingestion team in the Online Database Infrastructure org is to provide a managed, reliable, performant and scalable platform for exporting data out of Airbnb’s online databases for asynchronous processing. The team currently builds and operates two managed solutions - one for near real time access to change logs (CDC) and another to provide periodic mutation and full table snapshots.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a member of this team you would be working with talented engineers on cutting edge technologies to help support Airbnb’s business. You will be the resident expert on the online data exports platform and guide and collaborate with our internal product teams to effectively use the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of developers to deliver multi-quarter cross functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest developments in data ingestion systems and evaluate and incorporate new technologies and methodologies to improve the existing data ingestion architecture/solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the team’s and organization’s long-term roadmap and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach team members, providing guidance and support to enhance their skills and technical standards in the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise operational standards by effectively and proactively identifying, debugging and fixing operational issues. Be part of the oncall rotation for the Ingestion team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading and mentoring engineering teams, setting technical direction, and growing engineers in their careers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in distributed systems, multi-tenant storage, and infrastructure. You\u0026#39;ve architected and scaled high-performance, business-critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to collaborate and influence across teams and organizations, building alignment on technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on technical trade-offs and ability to drive decisions that balance short-term delivery with long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience onboarding to and navigating a broad and complex codebase, and enabling others to do the same.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7867435?gh_jid=7867435","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424946,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7867435,"updated_at":"2026-07-17T15:47:41-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Unified Data Store","company_name":"Airbnb","first_published":"2026-04-29T18:33:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Unified Data Store (UDS) team is the architect of Airbnb’s global system-of-record. We design, build, and operate the mission-critical storage platform that powers every user profile, listing, reservation, and financial transaction on the platform. Supporting over 150 million users worldwide, our work is the bedrock of Airbnb’s reliability and efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer in our \u0026lt;strong\u0026gt;Brazil Engineering Hub\u0026lt;/strong\u0026gt;, you will join a high-impact group of technical leaders who value craft and operational excellence. You won\u0026#39;t just be managing data; you will be building a modern distributed infrastructure service that enables hundreds of product teams to ship features with total confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a hands-on technical leader who thrives on solving deep architectural challenges and leading through ambiguity. As a Staff Engineer, you will serve as the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Technical North Star\u0026lt;/strong\u0026gt; for the UDS Client Stack, ensuring our data access layer is seamless, high-performance, and future-proof.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define Technical Strategy:\u0026lt;/strong\u0026gt; Lead the multi-year roadmap and long-term architecture for the UDS client stack, balancing immediate execution with systemic platform evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect for Scale:\u0026lt;/strong\u0026gt; Design and operate a high-performance data access layer that abstracts complexities like indexing, replication, and global consistency models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Engineering Excellence:\u0026lt;/strong\u0026gt; Lead deep-dive design reviews and establish best practices for building fault-tolerant distributed systems across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Developers:\u0026lt;/strong\u0026gt; Act as a bridge between infrastructure and product, creating a unified interface that simplifies how engineers interact with complex data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaborate Globally:\u0026lt;/strong\u0026gt; Partner with UDS and Data Infrastructure teams globally to align architecture, drive adoption, and deliver high-impact solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 9+ years of relevant industry experience, with a proven track record of operating at a Senior or Staff level in a high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems Mastery:\u0026lt;/strong\u0026gt; Deep expertise in large-scale distributed systems, including storage internals, networking, and consistency models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership:\u0026lt;/strong\u0026gt; Demonstrated ability to lead complex technical initiatives, influence architectural decisions across multiple teams, and mentor senior talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Mindset:\u0026lt;/strong\u0026gt; A passion for building high-performance infrastructure services that prioritize developer experience and system reliability at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional ability to articulate complex infrastructure challenges to both technical partners and internal customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation:\u0026lt;/strong\u0026gt; A strong interest in leveraging emerging technologies, including Applied AI, to optimize data management and system observability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8076299?gh_jid=8076299","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499099,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8076299,"updated_at":"2026-07-23T14:26:14-04:00","requisition_id":"ONE.","title":"Staff System Engineer, BizTech","company_name":"Airbnb","first_published":"2026-07-23T14:26:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth Platform: Designed to increase supply and retain existing hosts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Policy Cloud: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Community Platform: Establishes a social platform to drive community enablement, collaboration, and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Digital channels, including chat, messaging (SMS/WhatsApp), agent tooling, and voice/CTI, are how millions of hosts and guests reach Airbnb every day. As a Staff System Engineer, you will bring a rare combination of deep subject-matter expertise in digital engagement platforms, hands-on systems architecture, and product-building experience to own the technical strategy for how our community engages with Airbnb across these channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the go-to technical expert bridging business requirements from Community Support, Trust, and Policy stakeholders with scalable, resilient solutions built on our CRM platform. You will partner closely with Product and Design to take digital engagement initiatives from 0 to 1 and scale them globally, while also lending deep technical expertise to specific teams and projects as needed.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and hands-on build digital channel engagement solutions, including chat, messaging, omnichannel routing, and agent tooling, integrated with our broader CRM platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the subject-matter expert on digital engagement technologies (e.g., Salesforce Digital Engagement/Service Cloud, CTI, messaging APIs), advising engineering and business stakeholders on platform capability, constraints, and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Community Support Operations, and Trust teams to translate engagement strategy and ambiguous business needs into a concrete, multi-year technical roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design reviews and embed engineering best practices, from design through code review to production operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the full lifecycle of initiatives, from proof-of-concept and architecture through launch, experimentation, and iteration based on engagement metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers in developing technical and collaboration skills; be the go-to person for technical guidance across the CRM organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to recruiting the right engineers by participating in interviews and building overall team technical culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant engineering experience, including deep, hands-on subject-matter expertise in digital channel engagement platforms (e.g., messaging, chat, omnichannel routing, CTI/voice integrations, Salesforce Digital Engagement or comparable).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building and shipping engagement or CRM products end-to-end, from concept and architecture through launch and iteration, not just maintaining existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, current hands-on coding ability and experience with architectural patterns for large-scale, high-availability, customer-facing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating CRM/engagement platforms (e.g., Salesforce Service Cloud, Digital Engagement) via APIs, event-driven architecture, and CTI/telephony integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate ambiguous business and product requirements into scalable technical designs and a coherent multi-year roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership experience: setting direction and standards, and driving cross-functional alignment, without relying on formal management authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a complex, matrixed organization spanning cross-functional and cross-business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to lead high-level discussions on technology strategy with engineering leaders, product managers, and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$225,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7380185?gh_jid=7380185","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3290125,"location":{"name":"Brazil - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7380185,"updated_at":"2026-07-17T17:24:46-04:00","requisition_id":"ONE","title":"Staff Web Automation Engineer, Quality Engineering","company_name":"Airbnb","first_published":"2025-11-06T12:13:39-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Staff Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience in software testing and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge in at least one programming language (e.g., Typescript, Javascript) and strong scripting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of test automation methodologies, tools, and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with web automation frameworks (e.g., Playwright, Cypress)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills towards facilitating interactions with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science/engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7641058?gh_jid=7641058","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3367648,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7641058,"updated_at":"2026-04-02T13:33:48-04:00","requisition_id":"ONE","title":"Strategic Partnerships Lead, Central and Eastern Europe","company_name":"Airbnb","first_published":"2026-02-22T15:08:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Strategic Partnerships \u0026amp;amp; Business Development Lead for Central and Eastern Europe, reporting to the Country Manager, Central and Eastern Europe. This role requires office presence in Berlin, Germany.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will lead the strategic business partnerships mandate in the territory and collaborate closely with the global Partnerships team as well as the Supply, Marketing, Communication, Product Marketing, Finance and Legal functions across the region, EMEA, and Headquarters in San Francisco.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Business Development Lead at Airbnb leads business partnerships and business development activities in the territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for establishing partnerships and business development activities that support our business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishes and maintains partnerships at local level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sources input of needs from all business areas that could possibly be filled or amplified by partners to drive broader country and company goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures partnerships and business development activities are coordinated across all business areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluates the financial and strategic benefits of potential partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a clear understanding of the competitive landscape for our businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with potential partners and collaboration opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages and engages current partnerships in the market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-12 years of experience in strategic partnerships, business development or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of structuring, negotiating and executing growth partnerships strategies with measurable commercial impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth obsessed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship building and negotiation capabilities with external executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling and analytical skills (basic data science skills are a plus; ability to independently assess strategic and economic value of partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain engagement of current partner ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superpower: able to develop growth strategies focused both on financial gain and product development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in managing partnerships end-to-end, from strategy through execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep business acumen to conduct extensive market research and anticipate product and business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;German native speaker, English fluent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ideal:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in Consulting, Marketing, Finance, or Strategic Partnerships roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic and critical thinking skills - ability to connect dots and proactively develop proposals and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to build relationships and influence senior internal stakeholders across functions; experience operating effectively within a global matrix organization strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a highly dynamic, cross-functional environment; able to navigate ambiguity and evolving priorities with persistence, sound judgment and a solutions-oriented mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercises strong judgment and discretion when representing the Country Manager, advancing priorities with influence rather than authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€114.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€142.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7736738?gh_jid=7736738","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394392,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7736738,"updated_at":"2026-06-05T17:08:14-04:00","requisition_id":"ONE","title":"Strategic Sourcing, Manager - Engineering \u0026 Infrastructure","company_name":"Airbnb","first_published":"2026-03-26T14:43:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key cross-functional partners: Finance, Legal, Business Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As the Sourcing Manager supporting Engineering and Infrastructure, you will partner directly with engineering leaders to shape how Airbnb sources and manages critical technology capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role sits at the center of major technical investments, from infrastructure platforms to emerging AI technologies. You will design sourcing strategies that balance cost efficiency, engineering velocity, and long-term scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also play a key role in advancing how sourcing integrates AI and automation into its workflows. Rather than simply executing procurement processes, you will help modernize them by improving how market intelligence, supplier comparisons, and negotiation insights are generated and used in decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in this role means helping engineering teams make faster, better technology decisions while ensuring commercial discipline, supplier performance, and long-term value creation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with CIO leadership and technology teams to understand platform needs, business requirements, and technology roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sourcing strategies across enterprise SaaS platforms, enterprise applications, data platforms, security technologies, and workplace systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex sourcing events including supplier discovery, RFPs, negotiations, and contract execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate supplier proposals, pricing models, and long-term cost structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal and Finance to structure scalable commercial terms and risk protections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-enabled tools and structured analysis to compare supplier proposals and generate negotiation insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop category strategies that improve cost efficiency, supplier innovation, and long-term platform scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify sourcing processes and improve decision frameworks used by technology stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong partnerships with technology leaders to ensure sourcing is embedded early in platform investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building repeatable sourcing knowledge frameworks that improve how decisions are made across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in procurement, sourcing, consulting, vendor management, or technology strategy roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience sourcing enterprise software, SaaS platforms, IT services, or technology vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial negotiation experience with enterprise technology suppliers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business requirements into structured sourcing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and experience working with financial models, supplier comparisons, and contract structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data, automation, or AI tools to support decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$150,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8007130?gh_jid=8007130","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3471817,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8007130,"updated_at":"2026-06-15T08:39:09-04:00","requisition_id":"ONE","title":"Supervisor, Fraud Investigations","company_name":"Airbnb","first_published":"2026-06-15T08:39:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Lead of the Fraud Investigations Team, you will play a vital leadership role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and mitigating instances of fraudulent Aircover claims.\u0026amp;nbsp; You will lead a\u0026amp;nbsp; team of talented fraud investigators, oversee the end-to-end fraud investigation process,\u0026amp;nbsp; search for fingerprints of syndicated bad actors, mitigate those risks, and collaborate closely with internal stakeholders to ensure accurate claim assessments and prevent financial losses. Your team will also lead investigations and containment of major incidents related to policies that Aircover Scaled Ops and Optimization team currently enforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will adapt your function to Aircover Scaled Operation and Optimization Priorities, in addition to owning planning and strategy while also helping to set targets for your team. You will present findings at Monthly, Quarterly and Annual Business Reviews. You will build, foster and support your team, while holding team members accountable to expectations and performance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a team of Fraud Investigators with care and empathy, challenging them to meet and exceed expectations in terms of service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership for the team’s quality, accuracy and metrics performance whilst holding team members accountable to their own individual performance \u0026amp;amp; quality goals by closely monitoring result trends, setting clear expectations, following-up individually and coaching regularly to develop and improve their skills and behaviors in a tailored way.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams to manage emerging Aircover related risks / threats\u0026amp;nbsp; while enabling business growth and main good customer experience in various markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively look for new capabilities to help collect, analyze, and disseminate actionable risk intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop the knowledge and expertise of the\u0026amp;nbsp; Fraud Investigation team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversight of team performance and communication with internal partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guidance and direction for the team on specific complex fraud investigations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement effective strategies to detect and prevent fraudulent Aircover claims.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share fraud-related insights, improve fraud prevention measures, and enhance overall operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize data analytics tools and techniques to identify patterns, trends, and anomalies indicative of fraudulent activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with internal stakeholders to develop and deliver training programs to enhance fraud awareness among staff members and promote a culture of fraud prevention throughout the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare comprehensive reports and present findings to senior management, highlighting key fraud-related metrics, trends, and recommendations for process improvements.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years’ experience in risk management space, preferably in high tech and/or matrixed global organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years’ experience in a people manager role and strong track record of leading, recruiting, and coaching high performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated abilities and experience in fast paced fraud investigations space, preferably in the fintech / insurance space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thorough knowledge of fraud investigations, intelligence tradecraft, systems, processes and governance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong metrics-based performance management \u0026amp;amp; coaching skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve problems and resolve conflict independently, collaboratively, or through delegation including handling challenging customer conversations. Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in presenting complex and sensitive customer issues, and making clear, concise recommendations on the course of action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Should have an excellent track record of leading with empathy and inspiring teams to achieve exceptional results in performance and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Should have a deep understanding of the customer journey and what great looks like for the claims handling experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Should work independently to manage end-to-end people strategy and operations within the team, seeking additional guidance only in complex situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can manage competing priorities whilst establishing clear expectations and clarity among key stakeholders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Should be passionate about developing and mentoring your team to reach their full potential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical skills to review customer feedback and data to identify trends, issues, and opportunities for challenging the status quo through process improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to make informed decisions and work independently with rapidly changing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A regular work schedule of 5 days per week (40 hours), mutually agreed with your Manager, which may include weekend days and company wide / public holidays, in 24*7 rotational shifts environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a global, fluid environment while possessing an intense focus to execute at a high quality to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong knowledge of fraud prevention\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;: \u0026lt;/strong\u0026gt;Understand techniques, investigative methodologies, and legal aspects related to fraud investigations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,370,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,790,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8015149?gh_jid=8015149","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3475008,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8015149,"updated_at":"2026-07-23T06:41:02-04:00","requisition_id":"ONE","title":"Supervisor, Hosting","company_name":"Airbnb","first_published":"2026-07-03T04:52:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Airbnb ACC Enterprise\u0026amp;nbsp; Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Supervisor, you will lead a high-performing team that sources, qualifies, and enriches leads to accelerate supply growth in priority geographies and markets. Blending inspirational people leadership with program-management rigor, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a healthy, predictable pipeline of qualified leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize tooling, processes, and KPIs to improve velocity and conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface actionable insights that shape go-to-market and product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of inclusion, learning, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your leadership will directly expand Airbnb’s supply and unlock new revenue streams for the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A typical day for a Supervisor in a Lead Generation team at Airbnb blends hands-on operational management with program-level thinking to drive supply growth across markets. The role is not limited to tracking daily output. It involves continuously diagnosing performance, improving lead quality, optimizing processes, and aligning with cross-functional stakeholders to ensure that generated leads translate into high-quality hosts on the platform. You are expected to operate both at the execution layer (managing operational metrics) and at a strategic level (building scalable systems, improving conversion funnels, and supporting broader supply growth goals).\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review daily performance metrics including leads generated, conversion rates, and region-wise pacing to identify gaps and reprioritize focus areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align the team on daily targets, priority geographies, and workflows while ensuring clarity on expectations and output quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor lead quality and pipeline health, identifying issues such as low conversion sources, duplicate leads, or market saturation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reallocate headcount dynamically across regions or workflows based on performance and business priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on process improvements such as refining sourcing strategies, introducing pre-qualification steps, and reducing manual inefficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales, RevOps, Product, and Analytics teams to share insights, gather feedback on lead quality, and influence tooling or workflow changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation and tooling initiatives to improve scalability and team efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct quality reviews and provide coaching to improve agent-level productivity and accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track progress against weekly, monthly, and quarterly goals, flag risks early, and take corrective actions to stay on track\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or contribute to strategic initiatives such as new geo expansion, lead recycling programs, and capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of lead generation funnels (sourcing → enrichment → qualification → conversion)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze data and derive insights to drive decisions (productivity, quality, pacing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in operations management with focus on productivity, SLA adherence, and quality control\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people management and team leadership skills including coaching, performance management, and motivation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build, develop, and scale teams, including onboarding and capability building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in driving accountability and ownership within the team while maintaining high morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program management skills to design and scale processes across geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder management across Sales, RevOps, Product, and Analytics teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-solving mindset with ability to identify root causes and implement structured solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with CRM tools, dashboards, and data systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance short-term execution with long-term strategic impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in marketplace or supply growth environments (travel, hospitality, SaaS, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI and Automation tools (scraping, enrichment platforms, workflow automation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SQL, data visualization tools (Tableau, Looker, etc.), or basic analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with geo prioritization and market expansion strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running pilot programs, A/B testing, or process experiments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with external vendors or partners for scaling operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of conversion optimization and funnel improvement techniques\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,610,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹2,300,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7822781?gh_jid=7822781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414933,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7822781,"updated_at":"2026-07-21T15:53:52-04:00","requisition_id":"MULTI","title":"Supply Category Lead, Airbnb Services ","company_name":"Airbnb","first_published":"2026-04-17T13:49:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes expanding into a highly fragmented, travel-adjacent services market to address key guest needs for convenience and make travel more memorable. With this focus on business strategy and expansion, the team is leading the way for Airbnb’s continued growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. Programs \u0026amp;amp; Business Operations Lead, you will play a pivotal role in driving the global expansion of Airbnb’s Services business, with a focus on emerging service categories. You will co-develop and execute strategies that take new travel-adjacent categories from concept to launch and scale. By partnering across cross-functional teams and leveraging deep analytical rigor with operational excellence, you will build the programs, processes, and business frameworks needed to make these new services a part of every traveler’s journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning \u0026amp;amp; Program Execution: \u0026lt;/strong\u0026gt;Develop and implement end-to-end program plans for the launch and scaling of new service categories. Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Alignment \u0026amp;amp; Coordination: \u0026lt;/strong\u0026gt;Serve as a connective leader across Business Operations, Market Management, and Product Pods. Drive alignment among engineering, design, marketing, and legal teams toward shared targets, often without direct authority, by building strong relationships and leveraging strategic insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Performance Management: \u0026lt;/strong\u0026gt;Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data. Build financial models, size market opportunities, and establish rigorous KPIs (e.g., revenue, conversion, quality) to inform fast, test-and-learn iterations and drive data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Supply Strategy \u0026amp;amp; Partner Operations: \u0026lt;/strong\u0026gt;Evaluate and execute supply sourcing strategies for emerging categories, assessing whether to acquire supply through individual local hosts or by structuring partnerships to accelerate time-to-market and scaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence \u0026amp;amp; Process Improvement: \u0026lt;/strong\u0026gt;Build the operational foundation required to scale new service categories. Identify bottlenecks in the funnel, develop contingency plans for risks, translate local market feedback into scalable requirements, and continuously improve processes and systems for efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;12+ years of experience in business operations, program management, or strategy roles within high-growth businesses. Demonstrated ability to build and scale new businesses or programs, with a proven track record of driving cross-functional alignment. Marketplace experience, particularly within a digital company, is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic \u0026amp;amp; Operational Execution: \u0026lt;/strong\u0026gt;You are a builder. You possess the ability to not just draft a strategic playbook, but to operationalize the plan; standing up programs, building processes, and driving execution in complex global markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical \u0026amp;amp; Strategic Skills: \u0026lt;/strong\u0026gt;Highly analytical and data-driven. SQL proficiency is required. Ability to independently pull data, run complex analyses, distill insights, and translate them into clear, actionable business strategies and plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Leadership: \u0026lt;/strong\u0026gt;Exceptional communication and relationship-building skills. Demonstrated ability to influence executive leadership and drive accountability across diverse, cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability \u0026amp;amp; Innovation: \u0026lt;/strong\u0026gt;Comfortable navigating ambiguity and fast-paced environments. A strategic thinker with the creativity to design novel business models, incentive structures, and operational frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Improvement: \u0026lt;/strong\u0026gt;Capable of developing tools and systems to enhance processes, interpreting business risks, and recommending best practices to drive operational efficiency at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026amp;nbsp; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8000972?gh_jid=8000972","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3469295,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8000972,"updated_at":"2026-06-16T09:32:28-04:00","requisition_id":"ONE","title":"Workforce Management Lead,  Enterprise Ops","company_name":"Airbnb","first_published":"2026-06-16T09:32:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Operations Workforce \u0026amp;amp; Vendor Excellence team at Airbnb increases the effectiveness, utilization, quality and impact of the Homes, Hotels, Services and Experiences on Airbnb using AI and people-powered operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Workforce Planning and Insights team works with both our Scaled Operations and our Revenue Operations teams to optimize our vendor footprint, plan our capacity needs, staff projects and improve the performance of our vendor teams. The work of our agents is highly variable, from Sales work, to Account Management to AI labeling, often across 5-6 languages. We typically have 30-40 projects running concurrently, with demand changing weekly, so forecasting and staffing is a complex challenge. Our team moves very quickly, staffing up and down projects in the space of days, and increasingly uses AI as a core component of our workflows, which further speeds up cycle times.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As the Workforce Management Lead,\u0026amp;nbsp; Enterprise Ops, you will serve as the operational intelligence and capacity strategy hub for our Scaled and Revenue Operations teams. This is a high-impact, high-visibility role that sits at the intersection of workforce strategy, financial efficiency, and executive stakeholder management. You will transform complex, real-time workforce data into clear, compelling narratives that drive decisions at the most senior levels of the organization, proactively surfacing what is working, what is at risk, and where intervention is needed before problems escalate. You will own\u0026amp;nbsp; our capacity planning, staffing and agent prioritization processes and work with our vendor strategy and contracting team to ensure we have the right number and mix of agents to meet business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead demand forecasting, capacity planning and utilization reporting across both the Scaled Ops team and the Rev Ops Sales teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tightly run and improve our weekly project staffing and scheduling process, deciding the optimal allocation of agents across new and existing projects, including prioritization and trade-off discussions with multiple stakeholders, managing their expectations around balancing priorities and when to start, stop and continue projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a real-time, comprehensive view of all active and pipeline projects including tracking status, performance, blockers and distill this into a weekly / monthly executive briefing that gives senior leaders a clear picture of operational health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build consensus and secure decisions around program resources and requirements such as tooling, analytics and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our stakeholders to proactively build our project pipeline to ensure that the team has a strong bench of valuable work to transition to if other projects wind down early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and report out on the team’s cost efficiency, including gains from e.g. the introduction of AI tools. Collaborate on quarterly OKR targets, and analyze the overall ROI of our workflows and motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the project governance system, ensuring that we work on only the highest value projects, and constantly review whether existing work should be continued\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and escalate operational risks including capacity shortfalls, underperforming vendors, or misaligned project KPIs with a recommended course of action before they become critical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on driving partner efficiency performance via a data-driven assessment of team and individual output, perform deep dives (such as time and motion studies), and structure the best measurements and incentives to optimize performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of operations experience in a fast paced and ambiguous work environment, with at least 5 years of experience in vendor management, workforce management and/or capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience of influencing and managing stakeholders, including clear examples of negotiating difficult demands and mediating competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating as a strategic thought partner to senior leaders, translating ambiguous business goals into concrete workforce plans with measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong process design and execution skills; for example rebuilding and launching a new complex cross-functional process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience building capacity plans, staffing/scheduling plans, and allocating resources across multiple competing priorities based on ROI or alignment with company goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, ability to break performance out into underlying drivers and understand program ROI by taking a holistic view to costs and benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in Google sheets, should be expert at using complex formulas and should be able to create well-organized spreadsheets with raw data inputs. Experience with SQL is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving efficiency with onshore and offshore BPO partners for Quality, Trust, Sales or CS teams. The ideal candidate will have experience of both CS / back-office operations and Sales operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience introducing AI and automation to vendor workflows to drive efficiency and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strong attention to detail and sound judgement in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading large scale, high impact, cross-functional efforts and driving projects from ideation to strategy and implementation at the executive level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and running governance frameworks (e.g., portfolio review cadences, project intake processes, escalation protocols) that create clarity and accountability across a large, dynamic project portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The candidate should be comfortable working in a remote environment and be able to independently manage their productivity based on performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep connection to Airbnb’s mission and passion for creating Connection and Belonging\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8079378?gh_jid=8079378","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3494415,"location":{"name":"San Francisco, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8079378,"updated_at":"2026-07-22T10:09:04-04:00","requisition_id":"ONE","title":"Workplace Operations Program Manager","company_name":"Airbnb","first_published":"2026-07-22T10:09:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Workplace Operations Program Manager is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. The ideal candidate is comfortable working in ambiguous environments, skilled at building clarity and alignment, and motivated by improving how teams operate and deliver for employees globally.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify gaps in current program offerings and proactively develop solutions, often without an established playbook\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8-10+ years of experience in program management, workplace operations, or a closely related field\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven ability to influence without direct authority across teams and organizational levels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience developing policies, playbooks, and operational tooling for distributed teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong analytical skills; comfortable using data to measure program performance and drive decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Customer service orientation and a commitment to delivering a high-quality employee experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable operating with autonomy in a high-visibility environment with senior stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This position needs to be based in the San Francisco office as required by the business needs for the role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$156,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$193,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[73680,73681,378,251],"parent_id":60666}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":193}}