{"jobs":[{"absolute_url":"https://careers.airbnb.com/positions/7774397?gh_jid=7774397","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404143,"location":{"name":"India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7774397,"updated_at":"2026-04-02T03:05:09-04:00","requisition_id":"ONE","title":"Accountant","company_name":"Airbnb","first_published":"2026-04-02T03:05:09-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 6+ million unique places to stay in 81,000 cities and more than 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 20,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb’s people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.\u0026amp;nbsp; We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In order to build the world\u0026#39;s most loved travel company, we need the world\u0026#39;s most interesting and talented people. Are you one of them?\u0026amp;nbsp; If so, we want to talk to you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a high-performing, detail-driven Accountant to join our Core Financial team and support our continued global growth. This is a unique opportunity to drive accuracy in our financial reporting while contributing to innovation through AI-driven automation, data tools like SQL and Alteryx, and cross-functional collaboration. In this role, you will take ownership of critical accounting areas, ensure the accuracy of our financial reporting, and help improve the efficiency and effectiveness of our close processes. If you’re a curious and tech-forward finance professional with a passion for automation, problem solving, cross-functional collaboration, and continuous learning in a fast-paced, high-growth company, this is your opportunity to make a tangible impact at a globally recognized brand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties \u0026amp;amp;\u0026amp;nbsp; Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare accurate and timely journal entries and balance sheet reconciliations as part of the month-end close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform financial statement variance analysis and document meaningful explanations for fluctuations and identify anomalies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain robust documentation for accounting systems, workflows, and key processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements to streamline financial operations and support scalability by leveraging AI tools, Alteryx, and SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with FP\u0026amp;amp;A, Tax, Treasury, and other business teams to ensure accuracy and completeness of financial data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in special projects, ad hoc analyses, and strategic financial initiatives as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support external audit activities, including PBC requests and audit walkthroughs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements and Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA/BS in Accounting or Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CA qualification is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant post qualification experience, ideally including public accounting or a high-growth tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of U.S. GAAP and accounting best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in ERP systems (Oracle Fusion highly preferred),\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Microsoft Excel skills (pivot tables, VLOOKUP, formula logic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly, concisely, and effectively with both finance and non-finance stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You’re a Great Fit If You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have strong analytical and problem-solving skills and a sharp eye for detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a dynamic, fast-paced environment and are excited by continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are a self-starter who takes initiative and ownership of your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy working both independently and collaboratively within a global team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,050,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,500,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73677,"name":"Accounting","child_ids":[],"parent_id":73694}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7649441?gh_jid=7649441","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369660,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7649441,"updated_at":"2026-02-24T09:25:19-05:00","requisition_id":"ONE","title":"Account Executive (12 Month FTC)","company_name":"Airbnb","first_published":"2026-02-24T09:04:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team, which includes HotelTonight, is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels , and ensuring that Airbnb always has the best hotel inventory and deals available\u0026amp;nbsp; to our guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Paris (hybrid, 2-3 days a week in the office).\u0026amp;nbsp; It will start off as a 12-month FTC with the potential for conversion depending on individual performance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed KPIs by owning the performance and success of assigned region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect new potential hotels through external research, networking, and use of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Securing new hotels involves targeted sales strategies and negotiating and closing the deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hotel onboarding as needed from won sales opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement scalable strategies that drive maximum business impact across a wide range of hotel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous hospitality experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong language proficiency in both English and French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and analytical skills; detail-oriented but moves fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish strong relationships with and influence partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacity to balance day-to-day responsibilities with longer-term strategic execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€61.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€72.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}]},{"absolute_url":"https://careers.airbnb.com/positions/7707299?gh_jid=7707299","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3386917,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7707299,"updated_at":"2026-03-17T12:59:10-04:00","requisition_id":"ONE","title":"Accounting Intern, Statutory Reporting","company_name":"Airbnb","first_published":"2026-03-17T12:59:10-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Airbnb is seeking an Accounting Intern to join the Statutory Reporting team for our Summer Intern Program.\u0026lt;br\u0026gt;If hired, you’ll have the opportunity to work with the Statutory Reporting team, as well as work with multiple cross-functional partners such as GL accounting, tax, and legal. \u0026amp;nbsp;The Statutory Reporting team works with these cross-functional teams to prepare financial statements for Airbnb entities outside of the United States. \u0026amp;nbsp;This team also works with auditors to ensure that Airbnb’s financial information being reported are accurate, complete, and follows all the rules and regulations in different countries. \u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;You\u0026#39;ll play an important part in ensuring Airbnb’s financial reporting outside the US is accurate and compliant. This includes analyzing accounts and identifying adjustments needed so statutory books meet local requirements. You’ll get hands-on experience drafting financial statements, and you’ll support auditors by organizing and providing key documents. You’ll also build your project management skills as you help keep audits on track and meet deadlines.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into the Statutory Reporting team where you’ll contribute to impactful projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning. You can expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an audit detective\u0026lt;/strong\u0026gt;: support multiple statutory audits by gathering key supporting documents (bank statements, GL listings, invoices, etc.) in response to auditor inquiries.\u0026amp;nbsp; See how organizations ensure compliance and accuracy first-hand!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tackle real-world surveys\u0026lt;/strong\u0026gt;: prepare responses to important business surveys and collect the right documentation to back them up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze and test financial data\u0026lt;/strong\u0026gt;: dive into sampling and testing journal entries, sharpening your analytical skills and data-integrity know-how\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Investigate unrecorded liabilities\u0026lt;/strong\u0026gt;: perform search for unrecorded liabilities - learn to spot what’s missing and why it matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on with financial statements\u0026lt;/strong\u0026gt;: support the preparation of statutory financial statements and experience the full reporting cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Journal entry experience\u0026lt;/strong\u0026gt;: post statutory journal entries, gaining practical experience with accounting systems and controls\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for \u0026lt;strong\u0026gt;first-year, Masters in Accounting students (preferred) and Masters in Finance students \u0026lt;/strong\u0026gt;with the following background:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a full-time student graduating between December 2026 - Spring 2027\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Microsoft Excel and Google Sheets, including advanced knowledge of formulas, pivot tables, and data analysis tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and analytical skills, with the ability to clearly articulate thoughts, insights, and problem-solving approaches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail with a focus on accuracy and precision in work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and excellent time management, with the ability to manage multiple projects and tasks simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for the Airbnb mission and product; experience with the platform is a plus!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization for employment in the United States is required (CPT/OPT is accepted) - visa sponsorship and relocation to the US is unavailable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred but not expected:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous internship experience or full-time experience in accounting or auditing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Enterprise Resource Planning (ERP) systems like Oracle and NetSuite (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How to apply:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Submit your resume and a cover letter that addresses the questions below:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Which Airbnb Core Value most resonates with you and why?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;What do you hope to gain from this internship with the Statutory Reporting team?\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Select one of the experiences/projects listed on your resume and expand on why it makes you a strong candidate for this role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How we’ll take care of you:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$28\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$32 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73688,"name":"Intern","child_ids":[],"parent_id":73700}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7634675?gh_jid=7634675","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3366636,"location":{"name":"Rome, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7634675,"updated_at":"2026-02-19T07:00:59-05:00","requisition_id":"ONE","title":"Acquisition Lead, Rome - Experiences (12 month FTC)","company_name":"Airbnb","first_published":"2026-02-19T07:00:59-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This is a 12 month fixed term contract\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team\u0026amp;nbsp; that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world.\u0026amp;nbsp; We generate leads, pitch Airbnb’s value proposition and ultimately acquire those leads through the sales / partnership funnel to grow Airbnb’s Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ‘Acquisition Lead, Rome - Experiences’, drives and is accountable for the acquisition of experiences in their assigned city through research, proactive sourcing \u0026amp;amp; compelling pitching. This role demands a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your city. Your leads will come from a mix of your own personal network and via lead generation using third-party data tools. You will find \u0026amp;amp; develop high-quality, in-demand experiences and source expert individuals, content creators \u0026amp;amp; local\u0026amp;nbsp; business / brands as hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your acquired \u0026amp;amp; co-created experiences through the Experiences acquisition funnel. You will also work with the hosts you acquire to optimize, grow and retain them on-platform for the first 6-12 months, driving their Experiences business to be fulfilling, sustainable and successful. You will represent your city in cross-functional meetings, leadership forums and rally your local team to execute against stretch goals. This role reports into the Sr. Manager, Supply Acquisition - Experiences for EMEA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This scrappy, goal-oriented and highly entrepreneurial lead should be excited to build something from the ground-up, combining creative vision with business acumen. You are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward. You are deeply collaborative, with a proclivity for the greater good over individual team interests; able to work across disciplines with business, operations and design. You can swiftly move in and out of hands-on, tactical work and bigger picture strategic thinking.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Example Deliverables:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Represent your city and the local team \u0026amp;nbsp;– \u0026lt;/strong\u0026gt;Consistently develop \u0026amp;amp; present your city’s wins, worries and blockers to cross-functional stakeholders \u0026amp;amp; leadership. Set the tone, pace \u0026amp;amp; quality bar for your focus city’s Acquisition team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Industry Awareness, Trend-Spotting \u0026amp;amp; Sourcing – \u0026lt;/strong\u0026gt;Stay updated on industry trends, proactively spot emerging opportunities, and creatively source both existing and new experiences by building and contributing to city \u0026amp;amp; region-specific leads lists. Find \u0026amp;amp; source ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales \u0026amp;amp; Acquisition – \u0026lt;/strong\u0026gt;Acquire Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing experiences, managing leads through internal funnels and tools and tracking output. Have full accountability \u0026amp;amp; ownership over their book of business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Optimization \u0026amp;amp; Retention\u0026lt;/strong\u0026gt; – Orient hosts through their first 6-12 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show. Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings. Set the template for what good account management looks like for the broader acquisition team in your focus city.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration – \u0026lt;/strong\u0026gt;Provide regular project updates \u0026amp;amp; actionable feedback to cross-functional leads. Size issues \u0026amp;amp; collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tracking \u0026amp;amp; Reporting – \u0026lt;/strong\u0026gt;Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive \u0026amp;amp; negative performance trends, with a solution-oriented mindset. Stay up-to-date on best-practices \u0026amp;amp; team trainings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Quality \u0026amp;amp; Alignment to Brand Vision – \u0026lt;/strong\u0026gt;Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross-functional stakeholders.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years in either content / supply acquisition, partnerships or sales-related roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience in related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food \u0026amp;amp; beverage and other hospitality trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp eye for setting \u0026amp;amp; spotting cultural trends; strong ability to assess quality and stay ahead of market shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountability for results – with a proven ability to deliver against KPIs \u0026amp;amp; business targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of small teams, driving KPIs for that team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€92.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€115.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":24303,"name":"Rome, Italy","location":"Roma, Roma, Italy","child_ids":[],"parent_id":64280}]},{"absolute_url":"https://careers.airbnb.com/positions/7738432?gh_jid=7738432","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394743,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7738432,"updated_at":"2026-03-20T06:27:08-04:00","requisition_id":"ONE","title":"Agent Comms Strategist","company_name":"Airbnb","first_published":"2026-03-20T06:27:08-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Content \u0026amp;amp; Knowledge Management Team is growing and we want you to be part of it! The Agent Comms team will centralize and streamline efforts to broadcast messages for support agents to learn about critical and urgent changes, such as product or feature launches, major workflow redesigns, natural disasters, outages, and more, through current and future iterations of existing agent-facing tools.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As an Agent Comms Strategist, you are entrusted with shaping the strategic direction of agent communications, leveraging cross-functional relationships and advanced insights to enhance the effectiveness of messaging in concert with a knowledge strategist. This role ensures alignment and coordination among upstream and downstream stakeholders to create impactful updates for agents.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and develop partnerships with upstream and downstream stakeholders to align communication priorities with organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and refine editorial calendars for maximum impact and alignment across content delivery systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure communication and learning strategies enhance agent readiness and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a thought leader in assessing and improving the team’s communication tools and workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate agent feedback cycles and effectiveness metrics to recommend strategic changes for various Agent Comms audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inform long-term communication objectives and strategies for the Agent Comms team, and influence agent tooling roadmaps by working closely with the Knowledge Strategist.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship and guidance to the Agent Comms team to improve role clarity and performance outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;: Bachelor’s degree in Communication, Information Architecture, Learning/Education, Business Administration, or a related field; 7+ years of relevant experience in strategic communication or stakeholder engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;: Demonstrated experience in strategic planning, project management and tool development in a support or communications context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Skills\u0026lt;/strong\u0026gt;: Advanced strategic thinking, cross-functional leadership, data-driven decision-making; proficiency in communication technology systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel Requirements\u0026lt;/strong\u0026gt;: Minimal travel, primarily for strategic planning and leadership forums.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;Personality Traits\u0026lt;/strong\u0026gt;: Visionary, analytical, collaborative, leadership-oriented, and adaptable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€64.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€75.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7158963?gh_jid=7158963","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3216541,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7158963,"updated_at":"2026-03-26T03:03:51-04:00","requisition_id":"ONE","title":"AI-Enabled Insights Lead","company_name":"Airbnb","first_published":"2025-08-15T12:28:00-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our dynamic Research Team, which provides Airbnb with actionable insights to inform strategic decisions. You’ll be part of Innovation Insights, a division of Research that delivers insight into cultural trends, the competitive landscape, key audience segments, and new growth opportunities to help shape the future of Airbnb. Innovation Insights is also at the forefront of accelerating research and delivering critical insights using custom-built, cutting-edge AI tools and methods.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As AI-Enabled Insights Lead, you will develop and run \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI-powered analyses to uncover actionable insights\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; into travelers and travel trends globally, current and prospective Airbnb guests, and current and prospective Airbnb hosts. You will partner with stakeholders across the Research, Strategy, Product, Engineering, Data Science, Analytics and Marketing teams. Your work will grow our competitive advantage via trailblazing, AI-driven research and insights that fuel Airbnb innovation.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with a best-in-class research team to deliver insights that impact business strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with internal and cross-functional partners to identify opportunities to drive research efficiencies and business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and collaborate on building innovative AI-powered methods, including leveraging third-party and in-house tools/infrastructure to \u0026lt;strong\u0026gt;build AI-orchestrated pipelines\u0026lt;/strong\u0026gt; customized for insights-driven analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze large scale structured and unstructured data\u0026lt;/strong\u0026gt; from internal sources (e.g., guest searches and reviews), primary research (e.g., interviews conducted globally at scale), and external sources (e.g., social media or chatbot conversations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine \u0026lt;strong\u0026gt;NLP with advanced data analysis and statistical modeling\u0026lt;/strong\u0026gt; to uncover relationships, test hypotheses and extract new insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Augment the team’s already advanced use of AI as a complement to, and catalyst for, human insights and expertise.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the team’s program for identifying third-party AI tools that add value and extend our capabilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn from, and share with, the Airbnb technical community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in a quantitative human-oriented field preferred (social science, cognitive science, psychology, neuroscience, economics, etc.) and 5+ years industry experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using \u0026lt;strong\u0026gt;Python, SQL and agentic coding tools such as Claude Code, Codex, and/or Cursor\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success in \u0026lt;strong\u0026gt;leveraging NLP for the purpose of uncovering \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;insights\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; into human motivations and behaviors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical expertise in cutting-edge AI techniques and \u0026lt;strong\u0026gt;building AI-orchestrated pipelines \u0026lt;/strong\u0026gt;to analyze complex data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of strong communication and collaboration with cross-functional partners, including partners with and without technical backgrounds.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated willingness to continue learning, adopt technologies/approaches, and collaborate and share with the technical community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance a detail-oriented, hands-on approach with creative, “outside-the-box” thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth-minded, solutions-oriented approach with a history of driving projects from idea to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$176,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":10854,"name":"Research","child_ids":[],"parent_id":73701}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7759713?gh_jid=7759713","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399674,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7759713,"updated_at":"2026-03-27T17:24:51-04:00","requisition_id":"ONE","title":"Analyst, Community Support, Strategic Finance","company_name":"Airbnb","first_published":"2026-03-26T16:42:09-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Analyst, Community Support Strategic Finance will be a vital contributor to the Community Support organization. This individual will deliver actionable financial analysis, forecasting, and insights that power efficient operations and exceptional customer service. This role offers meaningful exposure to the full spectrum of Community\u0026amp;nbsp; Support, spanning headcount planning, payroll forecasting, variable cost modeling, and ROI investments, in a dynamic, high-impact environment. You\u0026#39;ll work closely with business partners to support scalable, world-class customer experiences while helping maintain strong financial performance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform monthly budget vs. actuals (BVA) analysis across Community Support spend categories, including headcount, technology platforms, vendor services, and per-unit metrics; deliver clear variance explanations and insights for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Payroll and headcount forecasting for the Community Support organization, including sizing the financial impact of headcount changes across location, level, and job family\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in cost planning initiatives by tracking actuals against forecasts, identifying efficiency opportunities, and contributing to scenario modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare monthly financial reporting and targeted ad hoc analyses for Community Support stakeholders, highlighting key drivers of cost and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally on Community Support initiatives such as new product launches, cost allocation, and efficiency tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the annual planning cycle by developing planning templates, supporting headcount asks, modeling cost impact, and guiding Community Support leaders through planning processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in investment banking, strategic finance, consulting or a related analytical role; prior exposure to operations organizations is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to maintain financial models; experience with planning tools such as Oracle or Anaplan is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, concise communication skills with the ability to present financial findings to non-finance partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented, proactive, and comfortable navigating a fast-paced setting with shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine passion for customer operations and the intersection of finance and operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SQL and data visualization software is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with customer support platforms and workforce management tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$95,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$112,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7744247?gh_jid=7744247","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396555,"location":{"name":"Remote, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7744247,"updated_at":"2026-03-24T11:06:30-04:00","requisition_id":"ONE","title":"Android Software Engineer, Quality Platform","company_name":"Airbnb","first_published":"2026-03-24T11:06:30-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Quality Platform team is at the heart of Airbnb’s mission to provide a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs - we build the infrastructure that prevents them. Our team sits at the intersection of Mobile Infrastructure, Developer Experience, and Applied AI. We empower thousands of engineers across Airbnb to ship with confidence by building high-scale platforms, AI-driven automation, and fault-tolerant systems. You will join a group of high-impact engineers who value craft, operational excellence, and the challenge of navigating one of the world’s most complex mobile codebases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;As an Android Software Engineer, you will play a key role in evolving our Quality Platform. You will bridge the gap between product engineering and infrastructure, ensuring that our Android codebase remains highly testable and resilient as it scales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build AI-Native Tooling:\u0026lt;/strong\u0026gt; Move beyond traditional automation by implementing AI-driven agents that optimize our CI/CD pipelines and provide intelligent feedback to developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enhance Developer Velocity:\u0026lt;/strong\u0026gt; Identify and resolve systemic bottlenecks in the development lifecycle, allowing teams to move faster without compromising quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advocate for Quality by Design:\u0026lt;/strong\u0026gt; Work directly with product teams to guide architectural decisions, ensuring that new features are modular and testable from the first line of code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ship High-Scale Infrastructure:\u0026lt;/strong\u0026gt; Own the development and maintenance of frameworks used by hundreds of engineers across Airbnb, ensuring they are performant, reliable, and easy to use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on Development:\u0026lt;/strong\u0026gt; Write high-quality, performant Kotlin code to extend testing frameworks and build AI-powered developer tools, leveraging LLMs to accelerate development workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Ownership:\u0026lt;/strong\u0026gt; Take ownership of key components of our Automated Quality Platform, ensuring operational excellence and high availability (24x7) of our testing infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design \u0026amp;amp; Review:\u0026lt;/strong\u0026gt; Participate in deep-dive design reviews for new Android features, providing expert guidance on modularity and testability patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI:\u0026lt;/strong\u0026gt; Implement LLM-based solutions for smart test orchestration, test case generation, and autonomous test discovery to reduce CI feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with Product and Mobile Infrastructure teams to align platform capabilities with the needs of the broader engineering org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship:\u0026lt;/strong\u0026gt; Review code and provide technical guidance to peers, fostering a culture of commitment to craft and engineering rigor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 3+ years of professional Android development experience (or with a PhD) in a fast-paced, high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Mastery:\u0026lt;/strong\u0026gt; Strong proficiency in Kotlin and the Android SDK. You have a solid understanding of modern Android architecture and the Gradle build lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Experience:\u0026lt;/strong\u0026gt; Demonstrated expertise in building or maintaining test automation frameworks (e.g., Espresso, Compose Test) at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CI/CD \u0026amp;amp; Tools:\u0026lt;/strong\u0026gt; Familiarity with CI/CD orchestration and a passion for building tools that improve the developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Curiosity:\u0026lt;/strong\u0026gt; A strong interest or hands-on experience in leveraging AI/LLMs to solve engineering productivity or quality challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving:\u0026lt;/strong\u0026gt; Proven ability to navigate complex, ambiguous codebases and implement best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication skills with the ability to facilitate technical discussions across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7735274?gh_jid=7735274","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393816,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7735274,"updated_at":"2026-03-23T16:31:27-04:00","requisition_id":"ONE","title":"Associate Counsel, IP \u0026 Open Source","company_name":"Airbnb","first_published":"2026-03-23T16:31:27-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is seeking a highly qualified Associate Counsel to join our Commercial \u0026amp;amp; Technology Legal Team with a focus on intellectual property and open source. The successful candidate will be adaptable, collaborative, and embody Airbnb’s Core Values. You’ll bring strong judgment and a practical, business-forward approach to advising teams building products and infrastructure used by millions—helping Airbnb move quickly while protecting the company’s IP, brand, and technology ecosystem. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity, and fostering a workplace that emphasizes diversity and belonging is a must.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will provide day-to-day legal support on intellectual property and open source matters that shape how Airbnb builds, uses, and shares technology. You’ll advise on IP licensing and transactions and partner with cross-functional teams to strengthen open source governance and compliance. You will also support Airbnb’s Tech Brand initiatives from concept through publication—providing legal review and practical risk guidance for external communications, technical storytelling, and developer- and community-facing programs. Your work will enable innovation and technology-focused storytelling with clear guardrails—supporting engineering velocity while protecting Airbnb’s brand, IP, and marketplace integrity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide practical legal advice on a wide range of IP matters for data science, engineering, and business teams, including licensing issues tied to product development, tooling, and infrastructure, and issues relating to actual and potential disclosure of IP in external communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, review, and negotiate IP-related terms in commercial and intercompany agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional stakeholders to identify repeatable IP issues and help build templates, guidance, and escalation paths that enable faster, more consistent decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the open source program by providing legal review and pragmatic guidance on licensing, compliance, and contribution practices (inbound use and outbound releases), including through internal workflows and Open Source Committee processes and escalation of higher-risk or novel issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional stakeholders (e.g., Engineering, Security, Infrastructure, Tech Brand) to improve open source policies and “policy-to-practice” workflows (intake, approvals, documentation, and training).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on open source governance topics such as:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Usage \u0026amp;amp; Contributing: internal use of third-party open source, contributing to external projects, CLA review, and risk assessments for security/privacy implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning \u0026amp;amp; Releasing: guidance on when and how Airbnb code may be open sourced, quality/maintenance expectations, community/code-of-conduct considerations, and project sunsetting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Permissions \u0026amp;amp; Access: legal input on access models for public repositories and contributor status (in collaboration with relevant internal owners).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Review and advise on external-facing Tech Brand materials, which may include:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;blog posts, technical articles, and engineering announcements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;conference talks, presentation decks, and speaker participation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;developer/community programs, events, and related communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;web content and social media posts tied to technology storytelling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and help manage key legal issues in Tech Brand workstreams, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;intellectual property (copyright, trademark, licensing, attribution)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;confidentiality and protection of trade secrets (what can/can’t be shared externally)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;content substantiation and claims risk (as applicable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;third-party rights and permissions (quotes, images, code snippets, datasets, logos)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;open source-adjacent considerations (e.g., references to Airbnb OSS, contribution/release messaging, license/attribution basics in communications)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Marketing, Comms, and colleagues in Legal to support consistent guidance across brand, marketing, and technology narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain playbooks, templates, and training materials to help legal colleagues and business partners spot and resolve common IP and open source issues efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with international colleagues to promote consistent guidance across regions and help enable global initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role is an individual contributor and requires you to be licensed to practice law in at least one U.S. jurisdiction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;J.D. degree and active membership in good standing in one or more U.S. jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least three years of relevant legal experience (law firm, government and/or in-house), with meaningful experience in IP transactions and licensing and advising technology-focused teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of intellectual property law, including copyright, trademark, and patent fundamentals, and how these apply in technology and product contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience drafting and negotiating IP provisions in a range of agreements (including technology-related transactions and intercompany agreements).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of open source licensing concepts and compliance considerations; ability to issue clear, pragmatic guidance to technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem-solving, and risk-framing skills; able to make practical cost/benefit tradeoffs in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including the ability to translate complex legal issues into clear guidance for non-lawyers at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple matters simultaneously, prioritize effectively, and drive issues to resolution with high ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate independently on day-to-day matters, with sound judgment on when to escalate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Qualifications (Preferred)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least five years of relevant experience advising engineering, data science, infrastructure, or developer platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with common open source licenses (e.g., MIT, Apache 2.0, GPL/LGPL) and typical compliance workflows (e.g., dependency review, notices, attribution, policy-based approvals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with marketing/advertising law concepts that can arise in external messaging (e.g., FTC considerations, endorsements/testimonials, substantiation, comparative claims).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with sponsored research agreements and contracting with private and public universities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable legal enablement (templates, intake processes, training, and playbooks) for repeatable issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort partnering cross-functionally with technical teams on external-facing communications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$185,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7698274?gh_jid=7698274","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3383965,"location":{"name":"India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7698274,"updated_at":"2026-03-30T02:21:00-04:00","requisition_id":"ONE","title":"Associate Principal, SOX Analytics","company_name":"Airbnb","first_published":"2026-03-25T02:22:39-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and experienced forward thinking Analytics Engineer professional to join the Financial Controls team. The ideal candidate will be responsible for leveraging data analytics, AI and tooling to build automations around the SOX program, including operational program management, SOX control testing, and reporting. You will play a crucial role in building the long term vision, enhancing our risk assessment capabilities and executing efficient testing under Section 404 of the Sarbanes-Oxley Act of 2002.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role requires a well-rounded controls focused professional with analytics, systems, infrastructure and operational expertise. In addition, excellent communication, conceptional SOX knowledge, ability to identify and assess risk and apply audit methodologies is required.\u0026amp;nbsp; The position reports to the Principal, Technical SOX Compliance Lead that rolls up to the Director, Financial Risk \u0026amp;amp; Controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the testing team to reimagine how we can use data-driven approaches to test the operating effectiveness of controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze large volumes of data from various sources in order to build automated transaction testing, risk assessments, or issue investigation to determine the root cause and potential impact to financial controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build internal tooling, automation applications with real time monitoring that streamline the SOX control program Leverage agentic AI and large language models to analyze unstructured data for SOX testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate the integrity, accuracy and reliability of data through the implementation of data validation and quality control processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for process improvements and recommend data-driven solutions to help reduce manual efforts in executing the SOX testing program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest trends, tools and techniques in data analytics and AI, and implement best practices within the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree. MS in Computer Science a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding and experience of 9 plus years with Sarbanes-Oxley Act of 2002, Section 404, COSO framework and PCAOB standards, and operational audit standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of technology marketplace environments including both 3rd party and distributed home-grown systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of a service oriented platform architecture\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with external auditor requirements and expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and process-oriented with the ability to define and execute projects with limited guidance and unclear scope\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience forming strong working relationships with a variety of internal and external stakeholders within and outside of Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly and persuasively through both written and verbal formats\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills and ability to analyze complex data to distill insights and provide business recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with the following skills and tools: SQL, Python, data modeling, data extraction, data analysis and visualization via Tableau and other internal tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with AI coding assistants to accelerate development of analytics and automation tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the performance and failures of automated workflows and continuously iterate on tooling, logic to improve accuracy, coverage, and efficiency of the SOX program\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering successful data analytics and automation projects that drive business value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work collaboratively with people at all levels of the organization, identify risks and anticipate questions, and provide actionable recommendations based on industry best practices and use influence to ensure execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role model for Airbnb core values\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Good to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in AI/LLM tooling, including prompt engineering, API integration with models such as Claude or GPT-4, and building AI-assisted workflows for audit and controls testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building lightweight web applications or internal tools using Python frameworks (e.g., Flask, FastAPI) or other frameworks to automate manual audit processes for SOX program\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹2,380,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹3,400,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73694,"name":"Finance \u0026 Accounting","child_ids":[73678,73679,73677,76],"parent_id":60666}],"offices":[{"id":64272,"name":"India","location":null,"child_ids":[75876,75875,479],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7563987?gh_jid=7563987","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3346081,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7563987,"updated_at":"2026-04-02T11:31:29-04:00","requisition_id":"ONE","title":"Brand Marketing Intern, France","company_name":"Airbnb","first_published":"2026-01-27T03:40:04-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Brand Marketing Intern to join the French \u0026amp;amp; BENELUX Marketing team for a six month internship, with a tentative start date in April/ May 2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Airbnb’s Marketing team to help deliver inspiring, high-impact brand campaigns and partnerships sparking travel on Airbnb and supporting host community growth in France and the Netherlands. We have exciting projects coming up in 2026, including the second year of our partnership with the Tour de France \u0026amp;amp; Tour de France Femmes, seasonal campaigns and the ongoing promotion of Airbnb Experiences and Services, which now complement our historical business of homes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To help make these a success, we’re looking for a motivated intern who is eager to dive into real-world marketing, media, and partnership projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Supporting the operational execution of Local Programs \u0026amp;amp; Partnerships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a day-to-day point of contact for the media agency on campaign execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help execute the creative strategy:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the liaison with the internal creative teams and creative agency on the execution of high-quality, premium content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure creative outputs are aligned with the overall campaign objectives and media plan requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with the Community team to identify, source, and onboard hosts and listings participating in the campaign.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams to ensure smooth execution of the plan, including collecting internal clearances of selected listings through Legal and other relevant teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with contracts and administrative follow-ups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervise production, attend shooting, manage schedules, timelines and logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organise creative reviews and approvals by coordinating feedback loops while ensuring deadlines are met.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Helping on the day-to-day execution of always-on campaigns for guests \u0026amp;amp; hosts\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in the creative \u0026amp;amp; localization efforts for France:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting on the localization of the assets in French jointly with the localization and copy writing teams, ensuring consumer and market relevance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend the recording sessions of spots.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the media team to determine weekly TV/OTT media rotations in line with the approved strategy for the French market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze creative and media performances, formulating future recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Help execute the Audio strategy (Podcasts, Radio) for France.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Acting as a Strategic Partner to the Marketing Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Help us go beyond our usual scope by bringing a fresh perspective to the table:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Market \u0026amp;amp; Competitor Insights\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor competitors and market best practices in France, Belgium, and the Netherlands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify emerging trends, new and up‑and‑coming platforms, and opportunities to differentiate Airbnb from the competition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Process \u0026amp;amp; Ways of Working\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the team in streamlining existing processes to improve collaboration, clarity, and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build or refine simple tools (trackers, templates, checklists) that make day-to-day execution smoother.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Measurement, Reporting \u0026amp;amp; Learnings\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect campaign results and key metrics from agencies and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consolidate data and insights into clear, structured post‑campaign reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highlight key learnings and formulate actionable recommendations for future campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The intern experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with multiple team members to achieve project milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with stakeholders across different teams to provide project updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek and provide feedback throughout the internship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in and contribute to the Marketing team and broader Airbnb community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Preferred: End-of-studies internship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing a Master’s degree in Marketing, Communications, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French fluency \u0026amp;amp; professional proficiency in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of creative skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in marketing, communications and/or PR (internship or student projects).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sensitivity to creative, brand, and media environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid project management \u0026amp;amp; communication skills: ability to manage multiple stakeholders and tasks, respect deadlines, and prioritize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Versatile, proactive, and “can-do” attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with the Google Suite (Sheets, Slides, Docs, Gmail).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base pay range shown below is annualized, is subject to change and may be modified in the future.\u0026amp;nbsp; This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€25.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€25.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73688,"name":"Intern","child_ids":[],"parent_id":73700}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}]},{"absolute_url":"https://careers.airbnb.com/positions/7662483?gh_jid=7662483","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3373108,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7662483,"updated_at":"2026-02-27T12:17:11-05:00","requisition_id":"ONE","title":"Business Development Intern, Experiences, Paris","company_name":"Airbnb","first_published":"2026-02-27T12:17:11-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is looking for a Business Development Intern to join the Paris Experiences Acquisition team for 6 months. This is a hands-on, execution-focused role at the intersection of sales and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team\u0026amp;nbsp; that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world.\u0026amp;nbsp; We generate leads, pitch Airbnb’s value proposition and ultimately acquire those leads through the sales funnel to grow Airbnb’s Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world. \u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Experiences are completely reimagined activities hosted by the people, brands and businesses that define a city’s culture. In Paris, our Experiences Acquisition team focuses on identifying, pitching and onboarding the most exciting and culturally relevant experiences happening in the city today.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for a business school student or entrepreneurial profile excited by outbound strategy, automation, AI-driven workflows and building processes from scratch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The intern experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with multiple team members to achieve project milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with stakeholders across different teams to provide project updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek and provide feedback throughout the internship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in and contribute to the Acquisition Team and broader Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will support the full acquisition funnel:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Research and identify high-potential hosts and brands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain high-quality lead lists across priority verticals (food, art, culture, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch outbound email campaigns and LinkedIn outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cold calls and follow-up conversations with prospective hosts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track leads and opportunities in CRM tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hosts through the onboarding process (information gathering, documentation, scheduling, operational alignment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help optimise outreach workflows using AI and automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to reporting, pipeline tracking and weekly performance updates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will directly contribute to growing the Airbnb Experiences supply in Paris. This is an output-driven role with clear targets and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports into the Acquisition Lead, Experiences for Paris.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently enrolled in a top business school or equivalent programme (Bac+4/5 preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in business development, sales, partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with cold outreach and speaking to new people\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organised and detail-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven and comfortable working with spreadsheets and CRM systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious about AI tools and workflow automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, resourceful and execution-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus if:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have experience running outbound campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve built small automation tools (no-code tools, scripts, AI workflows, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have prior startup or sales experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is hybrid and you must be living in Paris, France and have work authorization for France to be eligible.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base pay range shown below is annualized, is subject to change and may be modified in the future.\u0026amp;nbsp; This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€25.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€25.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73688,"name":"Intern","child_ids":[],"parent_id":73700}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}]},{"absolute_url":"https://careers.airbnb.com/positions/7326052?gh_jid=7326052","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3272302,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7326052,"updated_at":"2026-01-23T16:46:29-05:00","requisition_id":"ONE","title":"Chef de l’Approvisionnement en Logements, Canada","company_name":"Airbnb","first_published":"2025-10-17T11:30:47-04:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté qui vous attend\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;équipe de l\u0026#39;offre de logements est chargée de s\u0026#39;assurer qu\u0026#39;Airbnb maintient un portefeuille diversifié et de haute qualité d\u0026#39;annonces de logements qui répondent aux attentes des voyageurs en matière de valeur, de variété et d\u0026#39;expérience. L\u0026#39;équipe soutient aussi les hôtes du monde entier en permettant une planification et une exécution efficaces des stratégies de croissance qui s\u0026#39;alignent sur la mission d\u0026#39;Airbnb et qui résonnent auprès des communautés locales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre contribution\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dans ce rôle, vous façonnerez la croissance et la performance de l\u0026#39;activité Logements d\u0026#39;Airbnb au Canada. À la tête d\u0026#39;une équipe de gestionnaires de marché, vous élaborerez des stratégies visant à accroître l\u0026#39;offre de haute qualité, à augmenter le succès des hôtes dans tous les segments et à améliorer l\u0026#39;expérience des voyageurs. Vous travaillerez main dans la main avec le directeur ou la directrice nationale pour exécuter les plans stratégiques nationaux, en traduisant la vision en résultats mesurables. Grâce à une étroite collaboration avec des partenaires interfonctionnels, vous veillerez à ce qu\u0026#39;Airbnb continue d\u0026#39;offrir une valeur exceptionnelle aux voyageurs et aux hôtes sur tous les marchés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Journée type\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diriger et inspirer une équipe de gestionnaires et d\u0026#39;associés de marché pour accroître l\u0026#39;offre de logements Airbnb au Canada en élargissant les partenariats avec des hôtes de tous types et en générant des résultats exceptionnels pour les entreprises et les voyageurs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travailler en étroite collaboration avec le directeur ou la directrice nationale pour exécuter les plans stratégiques nationaux en veillant à l\u0026#39;alignement entre l\u0026#39;exécution sur le marché local et les priorités commerciales nationales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Concevoir et mettre en œuvre des stratégies d\u0026#39;acquisition pour instaurer de nouvelles offres de haute qualité sur Airbnb en développant des programmes innovants, des projets pilotes et des initiatives locales pour atteindre des segments et des marchés inexploités.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérimenter de façon audacieuse pour débloquer de nouvelles sources d\u0026#39;approvisionnement\u0026amp;nbsp;: mesurer les résultats, affiner rapidement et transformer les stratégies éprouvées en manuels qui alimentent la croissance d\u0026#39;Airbnb au Canada et ailleurs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guider les stratégies au niveau territorial pour l\u0026#39;acquisition, l\u0026#39;optimisation et la qualité des hôtes en dirigeant les équipes pour adapter leur approche en fonction de la maturité du marché et de la segmentation des hôtes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer de manière transversale avec les responsables de l\u0026#39;approvisionnement, du marketing, des opérations de revenus, des politiques et des produits pour lancer des initiatives qui améliorent la performance des hôtes et accélèrent la croissance de l\u0026#39;offre.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surveiller et prendre en main les performances de l\u0026#39;entreprise en veillant à ce que les marchés respectent les indicateurs de performance clés en matière de revenus, d\u0026#39;offre et de qualité, tout en obtenant des résultats durables qui soutiennent les objectifs plus larges d\u0026#39;Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifier les tendances et les opportunités du marché en fournissant des solutions pour surmonter les obstacles et tirer parti de la demande émergente ou des changements en matière de réglementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encadrer et développer les talents en créant une culture d\u0026#39;équipe hautement performante où expérimenter, prendre ses responsabilités et croître de façon continue est valorisé.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir plus de 10\u0026amp;nbsp;ans d\u0026#39;expérience dans les opérations mondiales, le développement commercial ou la gestion de marché, avec plus de 3\u0026amp;nbsp;ans dans un rôle de direction en gestion et en développement d\u0026#39;équipes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir une expertise approfondie du marché et une solide compréhension du paysage canadien du voyage et de l\u0026#39;hôtellerie, avec une expérience dans la croissance locale et l\u0026#39;engagement communautaire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être un·e leader audacieux·se, compatissant·e et axé·e sur l\u0026#39;action qui \u0026lt;em\u0026gt;aime agir\u0026lt;/em\u0026gt; et qui a une capacité avérée à développer, encadrer et responsabiliser des équipes hautement performantes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve de pensée analytique et stratégique, et utiliser les données et les informations pour découvrir des opportunités, façonner des stratégies de portefeuille et guider les décisions sur des marchés diversifiés et en évolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir une capacité avérée à influencer les équipes de produits, de politiques et interfonctionnelles pour débloquer de nouvelles sources de revenus et améliorer la performance des hôtes et du marché.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable d\u0026#39;utiliser des outils, des tableaux de bord et des analyses pour évaluer les performances, identifier les tendances et encourager la prise de responsabilités.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir obtenu de bons résultats par l\u0026#39;intermédiaire d\u0026#39;autres personnes, notamment par le biais d\u0026#39;une gestion efficace de la performance et le développement de nouveaux responsables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir précédemment créé une culture d\u0026#39;équipe positive, motivée et inclusive fondée sur la collaboration, la transparence et l\u0026#39;amélioration continue,\u0026lt;br\u0026gt;en plus d\u0026#39;être un·e responsable de confiance qui fournit des consignes claires, des commentaires constructifs et un encadrement commercial pratique pour stimuler les résultats et la croissance professionnelle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être très organisé·e et capable de diriger plusieurs initiatives simultanément en faisant passer la stratégie à l\u0026#39;action, puis aux résultats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir une expérience préalable dans\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;l\u0026#39;augmentation de l\u0026#39;offre et l\u0026#39;établissement de partenariats avec des groupes d\u0026#39;hôtes et dans les communautés est un très gros atout.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$205,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7534549?gh_jid=7534549","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3336472,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7534549,"updated_at":"2026-01-16T13:25:38-05:00","requisition_id":"ONE","title":"Chef d'équipe, Rétablissement de service ","company_name":"Airbnb","first_published":"2026-01-15T08:35:44-05:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 5 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4\u0026quot;\u0026gt;Airbnb est une entreprise portée par une mission : contribuer à créer un monde où chacun peut se sentir chez soi n\u0026#39;importe où. L\u0026#39;équipe AirCover soutient cette mission en défendant les hôtes et les voyageurs lorsque les choses tournent mal — souvent sous un examen minutieux et à des moments qui ont un impact matériel sur la confiance envers notre plateforme. Nous évoluons dans un environnement rapide aux enjeux élevés, où les décisions doivent être précises, opportunes et justifiables.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;Nous recherchons un leader résilient et hautement qualifié qui s\u0026#39;épanouit sous la pression et excelle dans la direction d\u0026#39;équipes lors d\u0026#39;escalades urgentes, sensibles et complexes. Ce leader est capable de gérer simultanément plusieurs dossiers à fort impact, de faire preuve d\u0026#39;un jugement sûr même lorsque les faits sont incomplets, et de maintenir une direction stable pour l\u0026#39;équipe et les parties prenantes de la haute direction. Vous agirez en tant que responsable opérationnel du rétablissement de service en l\u0026#39;absence du gestionnaire des opérations.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;6\u0026quot;\u0026gt;Ce rôle exige une vision stratégique, une capacité exceptionnelle de gestion des parties prenantes et l\u0026#39;aptitude à bâtir et développer une équipe performante de spécialistes de l\u0026#39;escalade capables d\u0026#39;interagir avec la direction exécutive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dans ce rôle, vous guiderez l\u0026#39;équipe de rétablissement de service pour offrir un soutien de premier ordre lors de nos escalades les plus sensibles et critiques. Vous gérerez les priorités concurrentes, naviguerez dans l\u0026#39;ambiguïté et veillerez à maintenir la rigueur, la cohérence et l\u0026#39;empathie, même sous pression. Vous aiderez à façonner la stratégie globale d\u0026#39;escalade d\u0026#39;AirCover tout en accompagnant l\u0026#39;équipe pour qu\u0026#39;elle devienne des intervenants de confiance dotés d\u0026#39;un grand sens du jugement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;Leadership d\u0026#39;équipe et opérations\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;11,0,0\u0026quot;\u0026gt;Assumer et gérer la stratégie de gestion des talents de bout en bout pour l\u0026#39;équipe : intégration, renforcement des capacités, rétroaction continue et gestion de la performance.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;11,1,0\u0026quot;\u0026gt;Agir en tant que leader principal lors des moments de forte pression ou lorsque le gestionnaire des opérations est absent, assurant la continuité du service, du jugement et de la prise de décision.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;11,2,0\u0026quot;\u0026gt;Instaurer une culture de responsabilité, de clarté des attentes et de discipline opérationnelle au sein de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;11,3,0\u0026quot;\u0026gt;Stimuler une priorisation rapide, en aidant l\u0026#39;équipe à gérer plusieurs escalades urgentes tout en maintenant la qualité et le respect des protocoles.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;11,4,0\u0026quot;\u0026gt;Créer et gérer des indicateurs de suivi pour assurer un service à la communauté de calibre mondial.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;12\u0026quot;\u0026gt;Gestion des escalades et des dossiers\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;13,0,0\u0026quot;\u0026gt;Superviser le traitement des escalades complexes, sensibles et critiques comportant des risques pour la marque, juridiques, financiers ou de confiance.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;13,1,0\u0026quot;\u0026gt;Être de garde, au besoin, pour l\u0026#39;intervention en cas d\u0026#39;incident.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;13,2,0\u0026quot;\u0026gt;Servir de point d\u0026#39;escalade pour les spécialistes et les analystes lors d\u0026#39;escalades au niveau exécutif, d\u0026#39;incidents majeurs et d\u0026#39;escalades interfonctionnelles nécessitant une prise de décision rapide au niveau supérieur.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;13,3,0\u0026quot;\u0026gt;Fournir un soutien direct pour les cas les plus difficiles, en garantissant la direction, la cohérence narrative et une atténuation rigoureuse des risques.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;13,4,0\u0026quot;\u0026gt;Renforcer la capacité de l\u0026#39;équipe à gérer de manière autonome des tâches nécessitant un jugement élevé en créant des cadres de travail, des guides de procédures (\u0026lt;em data-path-to-node=\u0026quot;13,4,0\u0026quot; data-index-in-node=\u0026quot;162\u0026quot;\u0026gt;playbooks\u0026lt;/em\u0026gt;) et des processus d\u0026#39;acheminement clairs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;14\u0026quot;\u0026gt;Gestion des parties prenantes et influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;15,0,0\u0026quot;\u0026gt;Établir des relations solides avec les partenaires de la haute direction dans les secteurs juridique, fraude et sécurité, politiques de la communauté, produit et opérations de marché.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;15,1,0\u0026quot;\u0026gt;Communiquer efficacement avec les dirigeants, en synthétisant des informations complexes et en recommandant une voie à suivre claire dans des délais serrés.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;15,2,0\u0026quot;\u0026gt;Influencer les partenaires interfonctionnels pour favoriser la résolution, débloquer des décisions clés et améliorer la préparation opérationnelle face aux risques émergents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;16\u0026quot;\u0026gt;Amélioration continue et impact stratégique\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;17,0,0\u0026quot;\u0026gt;Identifier les faiblesses systémiques dans les processus, les politiques et les outils, et mener des améliorations mesurables.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;17,1,0\u0026quot;\u0026gt;Collaborer avec les équipes élargies d\u0026#39;AirCover et des opérations à grande échelle (\u0026lt;em data-path-to-node=\u0026quot;17,1,0\u0026quot; data-index-in-node=\u0026quot;84\u0026quot;\u0026gt;Scaled Ops\u0026lt;/em\u0026gt;) pour définir les feuilles de route, renforcer les mesures de protection et affiner la gestion des escalades à enjeux élevés à l\u0026#39;échelle mondiale.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;17,2,0\u0026quot;\u0026gt;Diriger ou contribuer à des projets interfonctionnels qui améliorent l\u0026#39;écosystème d\u0026#39;escalade de bout en bout.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,0,0\u0026quot;\u0026gt;4 à 6 ans et plus d\u0026#39;expérience dans la direction d\u0026#39;équipes dans des environnements d\u0026#39;escalade à haute pression, de gestion de crise ou liés aux risques.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,1,0\u0026quot;\u0026gt;Expérience confirmée de la gestion d\u0026#39;incidents dans un environnement au rythme rapide.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,2,0\u0026quot;\u0026gt;Capacité démontrée à gérer simultanément plusieurs dossiers urgents et complexes sans sacrifier la qualité ou le jugement.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,3,0\u0026quot;\u0026gt;Solides compétences en gestion de la performance et expérience dans le développement de spécialistes de l\u0026#39;escalade ou des risques de haut calibre.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,4,0\u0026quot;\u0026gt;Compétences exceptionnelles en communication écrite et verbale, incluant la capacité de rédiger des récits destinés à la direction sous pression.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,5,0\u0026quot;\u0026gt;Capacité prouvée à influencer et à aligner les parties prenantes de haut niveau, même lorsque les priorités ou les perspectives diffèrent.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,6,0\u0026quot;\u0026gt;Grande capacité d\u0026#39;analyse et aisance à prendre des décisions dans des contextes ambigus et évolutifs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,7,0\u0026quot;\u0026gt;Fort jugement opérationnel et capacité à équilibrer l\u0026#39;atténuation des risques avec l\u0026#39;expérience client.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,8,0\u0026quot;\u0026gt;Un style de leadership calme et posé qui apporte de la stabilité à l\u0026#39;équipe dans les moments de tension et de rapidité.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;19,9,0\u0026quot;\u0026gt;L\u0026#39;expérience de l\u0026#39;embauche et de la gestion d\u0026#39;employés répartis mondialement est un atout.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : reasonableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$78,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$89,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7288960?gh_jid=7288960","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3261228,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7288960,"updated_at":"2026-03-26T12:02:51-04:00","requisition_id":"ONE","title":"Claims Experience Specialist ","company_name":"Airbnb","first_published":"2025-10-01T10:46:52-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;This role is for an existing vacancy within the organization. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The Claims Experience team is responsible for providing premium support\u0026amp;nbsp; for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;As a Claims Experience Specialist, you will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process. You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.\u0026amp;nbsp; By enhancing the customer experience from end to end, you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This role is remote within Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;You are passionate about delivering\u0026amp;nbsp; exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a\u0026amp;nbsp; complete final resolution with care and attention\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;You identify gaps in workflow, process or policy whilst striving to provide upward feedback as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Communicate regularly with Supervisors and Manager to provide feedback on the status of claims\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Maintain high levels of confidentiality whilst conducting investigations\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Support the training and mentoring of new hires throughout the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Support existing team members by sharing best practices, providing technical expertise on case consults, approvals and escalations in order to help improve overall performance of the team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;5+\u0026amp;nbsp; years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strong proficiency in English (written and spoken)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Proficiency in a European language is a plus (e.g. French, Italian, Spanish, German, or Portuguese)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Active listening skills to understand user needs and provide personalized recommendations and assistance\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Ability to explain complex and sensitive issues to customers with confidence and clarity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Analytical skills with the ability to organize and work independently with rapidly changing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Negotiation skills to ensure customer issues are resolved in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays\u0026lt;/li\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;The work shift for this role is Tuesday to Saturday from 9am to 6pm ET\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience working on change initiatives and/or cross-functional projects to meet strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7439746?gh_jid=7439746","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309129,"location":{"name":"Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7439746,"updated_at":"2026-03-12T21:04:07-04:00","requisition_id":"ONE","title":"Claims Experience Specialist(Japanese and English Speaking)","company_name":"Airbnb","first_published":"2025-12-04T01:09:55-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit, and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Claims Experience team is responsible for providing premium support\u0026amp;nbsp; for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about delivering\u0026amp;nbsp; exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a\u0026amp;nbsp; complete final resolution with care and attention\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You identify gaps in workflow, process or policy whilst striving to provide upward feedback as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you’ll make an impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;By enhancing the customer experience from end to end you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role you’ll get to\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with Supervisors and Manager to provide feedback on the status of claims\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high levels of confidentiality whilst conducting investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the training and mentoring of new hires throughout the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support existing team members by sharing best practices, providing technical expertise on case consults, approvals and escalations in order to help improve overall performance of the team\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for people who have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+\u0026amp;nbsp; years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand user needs and provide personalized recommendations and assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex and sensitive issues to customers with confidence and clarity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical skills with the ability to organize and work independently with rapidly changing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiation skills to ensure customer issues are resolved in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proficiency in English and Japanese\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on change initiatives and/or cross-functional projects to meet strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64274,"name":"Japan","location":null,"child_ids":[625],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7707077?gh_jid=7707077","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3386867,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7707077,"updated_at":"2026-03-13T11:47:30-04:00","requisition_id":"MULTI","title":"Communications Intern","company_name":"Airbnb","first_published":"2026-03-12T10:59:23-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking Communications Interns for our 2026 Summer Intern Program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Communications team is responsible for telling the Airbnb story around the world. Whether it\u0026#39;s speaking to media and bloggers, Hosts and guests, industry commentators, thought leaders or the wider community, the Communications team is the voice of Airbnb. As an intern, you’ll be matched to one of the following sub-teams:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Trust Communications/Media Relations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Channel Communication\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Consumer Communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internal Communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and complete a capstone project from beginning to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with multiple team members to achieve project milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with stakeholders across different teams to provide project updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek and provide feedback throughout the internship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in and contribute to the Communications team and broader Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll get first-hand experience on what it is like to be on the Communications team at Airbnb. You can expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze brand and competitor social media, providing insights and research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze social media performance for brand and influencer partners, preparing metrics and reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create slide decks, documents, and compile editorial press pitches and Newsroom posts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate Host outreach for approvals on featuring stays in press and obtaining photo credits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support program management of campaigns, including drafting briefs, press materials, and maintaining trackers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in talent consultant needs, team coordination, and scheduling meetings/travel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams and agencies to develop global media strategies for consumer campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about evolving trends through social media monitoring and news cycles, identifying press opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track performance of evergreen influencer program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage inbound influencer requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flag and contribute to opportunities for real-time social content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help plan surprise \u0026amp;amp; delight trips based on social media listening\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Important Note: \u0026lt;/em\u0026gt;The Communications team is global and frequently works with employees in other time zones. If hired as an intern, you may need to accommodate global teammates from time-to-time, but should expect to primarily be available during Pacific Time business hours.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for \u0026lt;strong\u0026gt;third-year Bachelor students\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;graduating between December 2026 - June 2027 \u0026lt;/strong\u0026gt;with the following skills and background:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Undergraduate major or graduate program in Communications, Journalism, Media Studies, Public Relations, or similar field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previously worked in a PR agency, Communications team, or newsroom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent writing skills with a keen eye for detail to ensure accuracy and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal communication abilities complemented by interpersonal skills that allows effective collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in time management and organization, with the ability to manage quick and unexpected deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and flexibility to handle fast-paced environments and unexpected deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with social media platforms and landscapes (ie. X, TikTok, LinkedIn, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building organic campaigns and strategies for favorable press and social buzz, creating social media content, or community engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in and basic understanding of the business and branding and a passion for pop culture, social media, and trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for the Airbnb mission; experience with the platform is a plus!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization for employment in the United States is required - visa sponsorship is unavailable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we’ll take care of you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Currency:\u0026lt;/strong\u0026gt; USD\u0026amp;nbsp; \u0026amp;nbsp; \u0026lt;strong\u0026gt;Pay rate: \u0026lt;/strong\u0026gt;$28 per hour\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How to apply:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition to your resume, please submit:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A cover letter that answers the following questions:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;What is your favorite Airbnb media campaign to date and why?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;What are your near-term or long-term career goals and how will this internship with the Airbnb Communications team help you get there?\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Select one of the experiences/projects listed on your resume and expand on why it makes you a strong candidate for the Communications Intern role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A writing sample or portfolio that showcases your communication skills.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This can be an assignment from a Communications or related course, a blog post, news article, op-ed, social media copy, or similar piece of writing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We ask that you submit a writing sample that you have already created (e.g., a class assignment, published work, or personal project). There is no need to write something new specifically for this application.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The writing sample should be 2–3 pages of content. If submitting a shorter piece, such as social media copy, please combine multiple examples to meet this length requirement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73688,"name":"Intern","child_ids":[],"parent_id":73700}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7573845?gh_jid=7573845","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3349185,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7573845,"updated_at":"2026-04-02T11:30:44-04:00","requisition_id":"ONE","title":"Communications Intern, France","company_name":"Airbnb","first_published":"2026-01-30T09:58:50-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Communications Intern to join the France Communications team for a full-time, 6-month internship, with a tentative start date in April/ May 2026.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Communications team at Airbnb is responsible for telling our story around the world. Whether we are briefing press on inspiring travel trends, highlighting unique experiences led by local hosts, or explaining how travel on our platform benefits local families and communities, we are the voice of Airbnb on a broad range of topics.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a fast growing and high energy team with a passion for people, places and great stories. If you\u0026#39;d like to be part of one of the world\u0026#39;s greatest communications teams, come tell us your story.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll support our corporate and consumer communications managers on Press relations, project management and influencer campaigns.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Press Relations:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in the creation of press releases and press kits, including storytelling ideation, coordinating with agencies to format materials into press kits, drafting press releases, and developing additional supporting creative assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with agency partners on local communication initiatives, media plans, strategic announcements, and other media-related topics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Overview\u0026amp;nbsp; internal reporting workflows such as populating weekly reports for France, and keeping the communication calendars up-to-date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct key analyses using internal monitoring tools or by coordinating with internal data teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate external communication initiatives, including outreach to Airbnb hosts and coordination with external agencies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Project Management:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project management planning: ability to support in creating and maintaining one-pagers, Google Slides, Excel sheets and reports to track activities for various communication initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the publishing of newsroom posts for the French communications team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee calendar invitations and Proxyclick for the French communications team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend and help organise press conferences and various events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tour de France: Roadshow with local press (media briefings).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Influencers:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in coordinating with agencies for organizing trips for influencers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with contracts, vetting, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Update the weekly communications calendar and project tracking tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review internal media monitoring tools to compile reports and analyze brand and competitor social media for insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and update project tracking tools, slide decks, documents, and compile editorial press pitches and Newsroom posts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support discussions with agencies, draft releases, emails to partners, or other project-related content under senior consumer manager supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in and support internal coordination meetings with other functions and departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze social media performance for brand and influencer partners, prepare metrics and reports, and assist in talent consultant needs, team coordination, and scheduling meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in and contribute to the Communications \u0026amp;nbsp;and broader Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enrolled in the last year of a Masters degree program in a related field (Communications, Public Relations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent (written and spoken) in English and French with C1 level proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and ability to multitask\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Google Suite and social media platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of working independently and collaboratively in a fast-paced, multitasking environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of the French media landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain enthusiasm and composure in demanding situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for communications and keeping up with industry trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous internship experience in Public Relations or Communications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in PR and media relations, e.g. agency or editorial or journalistic experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An international outlook and passion for travel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please submit all application materials in English.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is hybrid and you must be living in Paris, France and have work authorization for France to be eligible.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base pay range shown below is annualized, is subject to change and may be modified in the future.\u0026amp;nbsp; This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€25.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€25.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73688,"name":"Intern","child_ids":[],"parent_id":73700}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}]},{"absolute_url":"https://careers.airbnb.com/positions/7757160?gh_jid=7757160","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399058,"location":{"name":"Luxembourg"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7757160,"updated_at":"2026-03-26T11:12:10-04:00","requisition_id":"ONE","title":"Compliance Manager (12 month fixed term contract)","company_name":"Airbnb","first_published":"2026-03-26T09:10:30-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The Compliance Manager role reports into the Chief Compliance Officer of Airbnb.\u0026amp;nbsp;Payments Luxembourg S.A. (APL). The EEA Compliance team protects and supports the\u0026amp;nbsp;growth of Airbnb’s community by ensuring safe payments and robust controls against\u0026amp;nbsp;financial crime, while balancing regulatory risks with Airbnb’s business strategy. Our team\u0026amp;nbsp;ensures APL’s ongoing compliance with regulations related to payment services, Host fund\u0026amp;nbsp;protection, governance, and oversight of supporting Airbnb group functions. We collaborate\u0026amp;nbsp;closely with key external stakeholders including the CSSF and FIU in Luxembourg.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This role requires candidates to be based in Luxembourg City. This role is not eligible for\u0026amp;nbsp;relocation support.\u0026amp;nbsp;As a Compliance Manager, you will act as a liaison with the Airbnb Payments global team\u0026amp;nbsp;on policy, program updates, strategy and ad-hoc projects within these areas. You will also\u0026amp;nbsp;oversee the APL policies and necessary updates required by law and business changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Lead the identification and interpretation of regulatory changes affecting APL, driving\u0026amp;nbsp;comprehensive impact assessments. Oversee collaboration with Legal and Productteams to proactively ensure timely implementation of necessary changes across thebusiness.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Oversee the preparation and delivery of high-quality regulatory and compliance\u0026amp;nbsp;reports for Board and Management, providing insights and recommendations for\u0026amp;nbsp;decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Own and enhance the APL policy portfolio and regulatory filings diary, ensuring policy\u0026amp;nbsp;updates consistently reflect evolving regulatory and business requirements. Oversee\u0026amp;nbsp;timely and accurate regulatory submissions.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Lead the ongoing maintenance, review, and improvement of internal control\u0026amp;nbsp;procedures. Initiate, draft, and drive strategic enhancements to strengthen the\u0026amp;nbsp;compliance framework.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Serve as the primary escalation point for internal and external audit requests \u0026amp;amp;\u0026amp;nbsp;control testing. Oversee timely follow-up and resolution of audit findings, ensuring\u0026amp;nbsp;registers and frameworks are up to date.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Provide expert oversight of sanction-related investigations, managing true sanction\u0026amp;nbsp;hits and ensuring effective reporting to authorities.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Ensure the accurate drafting and timely submission of reports to the FIU and other\u0026amp;nbsp;competent authorities. Oversee comprehensive responses to regulatory inquiries and\u0026amp;nbsp;requests.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Direct the periodic review and monitoring of transaction monitoring processes,\u0026amp;nbsp;filings, and related controls. Champion process enhancements and risk mitigation\u0026amp;nbsp;strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Lead complex gap analyses on regulatory requirements, providing strategic guidance\u0026amp;nbsp;to address identified gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Act as a key compliance leader, working closely with colleagues, stakeholders, and\u0026amp;nbsp;partner sites to ensure consistency and best practices across jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Collaborate with Compliance Operations teams globally to ensure a harmonized and\u0026amp;nbsp;robust approach to compliance and risk management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Experience working with global payments platforms\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Deep knowledge of Luxembourg financial sector regulatory bodies (CSSF, FIU,\u0026amp;nbsp;Ministry of Finance); able to engage confidently at senior levels.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Demonstrated expertise in EU AML and CTF frameworks, with the ability to drive and\u0026amp;nbsp;embed best practices across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Minimum 5 years working experience in financial services, at least 3 of which have\u0026amp;nbsp;been in a similar role\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Fluency in English (essential) \u0026amp;amp; one other European language (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Business Rationale:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;● Growth in Regulatory Demands:\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;○\u0026amp;nbsp;Financial regulations are evolving rapidly, especially in payments (i.e. PSD3) and\u0026amp;nbsp;AML/CTF (i.e. AMLR). A senior role ensures proactive strategic oversight, not\u0026amp;nbsp;just operational compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;●\u0026amp;nbsp;Complex Stakeholder Management:\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;○\u0026amp;nbsp;More mature organizations require compliance leaders who can align Legal,\u0026amp;nbsp;Product, Operations, and partner sites globally.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;●\u0026amp;nbsp;Driving Change:\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;○\u0026amp;nbsp;Regulatory changes require not just identification but leadership in\u0026amp;nbsp;implementation across functions.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Luxembourg Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€70.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€85.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73694,"name":"Finance \u0026 Accounting","child_ids":[73678,73679,73677,76],"parent_id":60666}],"offices":[{"id":64294,"name":"Luxembourg","location":null,"child_ids":[62405],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7751054?gh_jid=7751054","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3398330,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7751054,"updated_at":"2026-03-27T10:58:06-04:00","requisition_id":"ONE","title":"Coordinateur·rice de formation","company_name":"Airbnb","first_published":"2026-03-27T10:58:06-04:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous rejoindrez l\u0026#39;équipe de formation des opérations mondiales. On soutient les équipes de première ligne et on les prépare à servir nos clients le mieux possible. On est une équipe mondiale avec une expertise dans la conception, le développement, la prestation et le développement organisationnel de la formation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Notre mission est de donner à chacun et à chacune les moyens de fournir un service exemplaire grâce à un apprentissage continu et efficace. On travaille en étroite collaboration avec les équipes de prestation et d\u0026#39;optimisation, de gestion du changement, de facilitation des services, d\u0026#39;amélioration des processus, de qualité, d\u0026#39;analyse, des politiques et bien d\u0026#39;autres!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En tant que coordinateur·rice de formation, vous jouerez un rôle essentiel dans le soutien de nos activités de formation tactique, en vous concentrant principalement sur les fournisseurs et des marchés locaux. Vous travaillerez en étroite collaboration avec les responsables des partenaires en formation en agissant en tant que personne-ressource interne d\u0026#39;Airbnb pour notre réseau croissant de partenaires en formation, en répondant à leurs questions et en transmettant leurs commentaires aux équipes concernées au sein d\u0026#39;Airbnb, et en soutenant la réalisation d\u0026#39;un large éventail d\u0026#39;exercices liés aux opérations de formation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pour bien vous acquitter de vos fonctions, vous devez avoir la capacité d\u0026#39;interagir avec le personnel (à tous les niveaux) dans un environnement dynamique, posséder un excellent sens de l\u0026#39;organisation et une grande attention aux détails, en plus de toujours faire preuve de flexibilité, de proactivité, d\u0026#39;ingéniosité et d\u0026#39;efficacité. Dans le cadre de vos activités quotidiennes, vous pourriez avoir à collecter, organiser, planifier, surveiller et distribuer des informations au sein de notre réseau de service à la clientèle interne et externe à l\u0026#39;échelle mondiale. Votre passion pour l\u0026#39;excellence opérationnelle, associée à d\u0026#39;excellentes compétences interpersonnelles, permettra de bien organiser et d\u0026#39;assurer l\u0026#39;efficacité de nos équipes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agir en tant que personne-ressource interne d\u0026#39;Airbnb, soutenir les fournisseurs et transmettre les questions et les commentaires aux équipes appropriées au sein d\u0026#39;Airbnb, dont l\u0026#39;équipe d\u0026#39;optimisation des partenaires de prestation de services, l\u0026#39;équipe de gestion du personnel, l\u0026#39;équipe de gestion des connaissances et l\u0026#39;équipe de la qualité.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Établir et maintenir des relations de confiance grâce à une communication, une collaboration et une délégation claires et directes à plusieurs niveaux, tant à l\u0026#39;interne qu\u0026#39;à l\u0026#39;externe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordonner la logistique de la formation interne des nouveaux employés en collaborant étroitement avec les équipes des talents et du recrutement, ainsi qu\u0026#39;avec le ou la responsable de l\u0026#39;équipe de facilitation de l\u0026#39;apprentissage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Élaborer et mettre en œuvre des initiatives visant à mobiliser les formateurs des fournisseurs, notamment en organisant et en animant des réunions sur une base régulière.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Veiller à ce que la documentation sur les performances de la formation soit accessible, bien remplie et complète, et effectuer des vérifications régulières pour s\u0026#39;assurer que la maintenance nécessaire est effectuée en temps opportun.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offrir du soutien en matière de dépannage technique et contribuer à la réussite des projets essentiels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expérience de travail dans le domaine des activités de formation et avec des fournisseurs tiers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent sens de l\u0026#39;organisation, souci du détail, flexibilité, proactivité et débrouillardise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans l\u0026#39;utilisation de Tableau, SQL et d\u0026#39;autres bases de données Airbnb, y compris la création de requêtes et le traitement de grands ensembles de données, un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connaissance d\u0026#39;Absorb (LMS) et d\u0026#39;Orchestra (TMS) souhaitable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences en communication et en relations interpersonnelles avec une expérience avérée de la capacité à travailler avec plusieurs départements et niveaux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à s\u0026#39;adapter rapidement aux nouvelles technologies, aux besoins de l\u0026#39;entreprise et à la redéfinition des priorités en matière de charge de travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volonté de voyager, au besoin (jusqu\u0026#39;à 25\u0026amp;nbsp;% du temps).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$67,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$79,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7774984?gh_jid=7774984","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404310,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7774984,"updated_at":"2026-04-02T09:31:20-04:00","requisition_id":"ONE","title":"Counsel, Insurance","company_name":"Airbnb","first_published":"2026-04-02T09:31:20-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for brilliant minds to join Airbnb’s insurance legal team working on innovative and cutting edge insurance programs. In particular, those who have a passion for the sharing economy and the drive and dedication needed to continue delighting our users and enabling them to share unique and meaningful experiences around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your role as a member of the Airbnb insurance legal team will involve working closely with global business partners to provide practical regulatory and commercial legal advice and support in various jurisdictions. Your role will require a high degree of self-sufficiency, organizational skills, and an ability to enjoy a fast-paced and busy environment. You will operate as part of a supportive, fun and friendly team. This role reports to Associate General Counsel - Insurance.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Providing legal guidance to internal stakeholders on insurance regulatory requirements related to Airbnb’s user facing products and services, corporate programs and new products as the opportunity arises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drafting and negotiating commercial contracts, insurance and reinsurance policies necessary to support the operations of Airbnb’s insurance programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing legal guidance to design, content, marketing and UX teams related to travel insurance and other insurance products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Staying up-to-date and helping keep the team advised on insurance, advertising, and consumer protection laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing legal support for claims and related processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and provide legal guidance on insurance related legislation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responding to regulatory inquiries and managing regulatory outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acting as a subject matter expert in the legal department on insurance related issues as they relate to other Airbnb products, services and commercial agreements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;J.D. degree and active bar membership in good standing in at least one U.S. jurisdiction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of legal experience, including 4+ years of insurance regulatory experience, with substantive experience in the U.S. and exposure to one or more of the following regions: Canada, EMEA, and/or APAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative, adaptable, and business-oriented insurance regulatory and commercial attorney who thrives at the intersection of law and business strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work effectively in a fast-paced, dynamic environment, making sound decisions with confidence and speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to deliver concise, practical, and business-savvy legal advice, leveraging experience and using AI-powered tools where appropriate to enhance efficiency and support legal workflows, while maintaining independent legal judgment at all times.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong risk identification and assessment skills, with the ability to analyze complex issues and provide clear, actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solver who anticipates challenges and drives solutions before issues escalate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative with excellent written and verbal communication skills, able to translate complex legal concepts for diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to work across a global, geographically dispersed team of legal and business stakeholders in a virtual environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in an international, multicultural environment and adept at navigating cross-cultural dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel domestically and internationally as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Preferred Qualifications\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In-house legal experience, preferably within the technology or platform economy sector.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuine passion for Airbnb\u0026#39;s mission with a strong knowledge of and keen interest in the travel industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in multiple languages is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7721430?gh_jid=7721430","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3390612,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7721430,"updated_at":"2026-03-16T20:20:12-04:00","requisition_id":"ONE","title":"CS Delivery - Supervisor, Safety","company_name":"Airbnb","first_published":"2026-03-16T20:20:12-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Singapore based role. NO RELOCATION AND VISA SUPPORT\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Supervisor. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supervisor supports one or more internal CS services. \u0026lt;strong\u0026gt;The Supervisor is an operational leadership role\u0026lt;/strong\u0026gt; that requires substantial experience in customer service and team management. Supervisors oversee teams of approximately 10-15 specialists and should have the ability to guide and uplevel their specialists, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the specialist, team, and service level\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both specialist and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with regional Talent teams for the execution of all personal improvement plans and terminations as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your specialist team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of progressive experience in a customer service or an operations role, \u0026lt;strong\u0026gt;with 3 years in a role directly managing staff \u0026amp;amp; the employee lifecycle\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a line manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-task and adapt to new tasks and responsibilities as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}]},{"absolute_url":"https://careers.airbnb.com/positions/7765329?gh_jid=7765329","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401239,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7765329,"updated_at":"2026-04-02T08:05:32-04:00","requisition_id":"ONE","title":"Data Engineer, BizTech","company_name":"Airbnb","first_published":"2026-04-02T08:05:32-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Engineer:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;The BizTech team at Airbnb is crucial to the company\u0026#39;s operations, handling critical data related to compliance with Tax, Payments, and Legal regulations. We also manage application data for tools such as CRM, Jira, and Workday, which are essential for Airbnb’s business. Joining this team means working with cross-functional stakeholders, designing scalable solutions, and contributing to a world-class data engineering environment with an emphasis on quality, scalability, and robust engineering practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a hands-on expert to provide technical leadership in addressing BizTech’s diverse data engineering needs and driving long-term strategies and best practices. This key leadership role requires strong collaboration and influence across teams. You\u0026#39;ll play a crucial role in understanding business needs, identifying the right data sources, designing efficient data models, and building reliable, scalable data pipelines. As technology continues to evolve, you\u0026#39;ll help shape and maintain significant parts of BizTech’s critical data ecosystem. Your contributions will not only address complex business challenges but also help refine and advance Airbnb’s Data Engineering Paved Path, benefiting the entire data community at Airbnb. We believe in solving problems and contributing back to our data community to continuously improve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;A Typical Day /Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, implementation, and testing of data systems, from architecture to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build batch and real-time data systems that support business needs and critical products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data systems\u0026#39; quality, performance, and stability through rigorous monitoring and quality assurance practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize data models to efficiently meet business and product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including product managers, data scientists, and engineers, to develop scalable systems and drive data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong partnerships with backend, data science, and machine learning teams to ensure seamless integration of data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to long-term data strategies and influence data engineering practices across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide team members, fostering best practices for data quality and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance 3rd party data integrations, enhancing frameworks for data exchange, governance, and lineage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h5\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h5\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience with a Bachelor\u0026#39;s/Master’s degree in CS/EE Extensive experience in designing, building, and operating distributed data platforms (e.g., Spark, Kafka, Flink) at a large scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Java, Scala, or Python, along with strong skills in data processing and SQL querying.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and optimizing batch and real-time data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills with the ability to work with product managers, data scientists, and engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced problem-solving and analytical skills, with a focus on data quality, governance, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication, with the ability to influence stakeholders and convey complex technical concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in data modeling, warehousing, and working with relational and columnar databases (e.g., PostgreSQL, MySQL, Redshift, BigQuery).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with integrating machine learning models into data systems (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and mentorship capabilities, with experience guiding teams on best practices and technical strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible and innovative, with the ability to adopt new technologies to enhance data systems and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹3,050,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹4,350,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7717035?gh_jid=7717035","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370405,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7717035,"updated_at":"2026-03-27T13:02:30-04:00","requisition_id":"ONE","title":"Data Protection Operations Lead","company_name":"Airbnb","first_published":"2026-03-16T15:58:41-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The strategic goal of the Risk and Compliance Operations team is to focus on creating the standardized operational security processes and protocols in order to ensure there is proper Risk Governance\u0026amp;nbsp; and Compliance for Community Support teams in specific domains, including\u0026amp;nbsp; product, process, and engineering in accordance with company policies and contractual agreements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key member of our team, you’ll drive operational excellence, foster innovation, and champion security and productivity. You’ll play a pivotal role in designing and maintaining provisioning frameworks, collaborating with engineering partners to optimize permission models and tooling, and balancing speed with robust security across all processes. Your expertise will be essential in leading cross-functional Customer Support initiatives, securing alignment, and building strategic partnerships with teams like InfoSec, Partner Management, Legal, and Privacy to advance our mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Through your work with stakeholders, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute improvement roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage projects for implementing new security and privacy controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead process enhancements and optimize access controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define audit and reporting mechanisms for both internal and vendor teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver best-in-class privacy and data protection for Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You’ll be joining a newly formed team with the rare opportunity to shape its culture and direction—bringing vision, leadership, and an entrepreneurial spirit as our team grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Reporting:\u0026lt;/strong\u0026gt; Measure, report, and govern privileged access controls to ensure compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt; Document and translate PAM (Privileged Access Management) requirements for technology partners, supporting efficient, modern, and sustainable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Collaboration:\u0026lt;/strong\u0026gt; Work cross-functionally to develop and iterate on PAM requirements across Process, Data, and Technology domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Policy \u0026amp;amp; Standards:\u0026lt;/strong\u0026gt; Partner with the policy governance team to socialize and publish updates to the PAM Standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Authentication \u0026amp;amp; Security:\u0026lt;/strong\u0026gt; Apply your mastery of authentication platforms (Active Directory, LDAP, Kerberos, Radius) and PAM principles (JIT provisioning) to make recommendations to policy and provisioning processes and technology teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regulatory Compliance:\u0026lt;/strong\u0026gt; Ensure alignment with industry regulations and standards (NIST, ISO/IEC, FFIEC), particularly within financial services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Management:\u0026lt;/strong\u0026gt; Proactively identify, assess, and mitigate PAM risks, driving continuous improvement and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Engagement:\u0026lt;/strong\u0026gt; Report on existing and emerging PAM/information security risks to senior leadership with transparency and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance:\u0026lt;/strong\u0026gt; Design and execute thorough test strategies for privileged access processes, collaborate on defect resolution, and recommend improvements for usability, resilience, and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation:\u0026lt;/strong\u0026gt; Maintain clear, comprehensive records of policies, approval processes, and test outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Engagement:\u0026lt;/strong\u0026gt; Stay up-to-date with emerging trends and best practices in privileged access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Access Management policies: \u0026lt;/strong\u0026gt;Define and maintain access management policies for different user personas (admin, developer, user, viewer).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership: \u0026lt;/strong\u0026gt;Coach and train team members, ensuring accurate and efficient Human in the Loop processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Access lifecycle: \u0026lt;/strong\u0026gt;Oversee the full lifecycle of access (create, edit, delete, view, hide, etc.).\u0026amp;nbsp;Build and refine abstractions to inform access decisions, considering:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;User roles/personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tenant or organizational affiliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Privileges assigned via specific permissions or group memberships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on experience with Access and Privileged Access Management (PAM) operations in a technology-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in PAM operational tasks, including safe creation and management, privileged account onboarding, policy development, and least-privilege access model implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid background in identity and access management (IAM) principles and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with operationalizing Just-In-Time (JIT) privilege models, role-based access controls (RBAC), and enforcing Segregation of Duties (SoD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of authentication protocols (e.g., SAML, OAuth, OpenID Connect, Active Directory, LDAP, Kerberos).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud-based privileged access management, including the classification and management of non-human identities (service accounts, API keys, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of security standards and regulatory frameworks (NIST, ISO/IEC, FFIEC) relevant to access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL abilities, including querying and dashboard creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, concise communication skills, with a proven ability to collaborate across engineering, security, product, and operational teams without a technical background to drive alignment and best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in documenting policies, procedures, and reporting on PAM-related risk and compliance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ownership and accountability for continuous improvement in PAM controls and risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive in identifying and mitigating security risks related to privileged access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced environment and contributing to cross-functional or global initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build and coach teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with access management challenges specific to cloud-native environments (AWS, GCP, Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Involvement in developing or maintaining Privileged Access Management strategies that address both human and non-human identities, including business users, developers, and service accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$102,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$128,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7652631?gh_jid=7652631","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370405,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7652631,"updated_at":"2026-03-27T13:02:30-04:00","requisition_id":"ONE","title":"Data Protection Operations Lead","company_name":"Airbnb","first_published":"2026-02-25T20:11:45-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The strategic goal of the Risk and Compliance Operations team is to focus on creating the standardized operational security processes and protocols in order to ensure there is proper Risk Governance\u0026amp;nbsp; and Compliance for Community Support teams in specific domains, including\u0026amp;nbsp; product, process, and engineering in accordance with company policies and contractual agreements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key member of our team, you’ll drive operational excellence, foster innovation, and champion security and productivity. You’ll play a pivotal role in designing and maintaining provisioning frameworks, collaborating with engineering partners to optimize permission models and tooling, and balancing speed with robust security across all processes. Your expertise will be essential in leading cross-functional Customer Support initiatives, securing alignment, and building strategic partnerships with teams like InfoSec, Partner Management, Legal, and Privacy to advance our mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Through your work with stakeholders, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute improvement roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage projects for implementing new security and privacy controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead process enhancements and optimize access controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define audit and reporting mechanisms for both internal and vendor teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver best-in-class privacy and data protection for Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You’ll be joining a newly formed team with the rare opportunity to shape its culture and direction—bringing vision, leadership, and an entrepreneurial spirit as our team grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Reporting:\u0026lt;/strong\u0026gt; Measure, report, and govern privileged access controls to ensure compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements \u0026amp;amp; Implementation:\u0026lt;/strong\u0026gt; Document and translate PAM (Privileged Access Management) requirements for technology partners, supporting efficient, modern, and sustainable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Collaboration:\u0026lt;/strong\u0026gt; Work cross-functionally to develop and iterate on PAM requirements across Process, Data, and Technology domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Policy \u0026amp;amp; Standards:\u0026lt;/strong\u0026gt; Partner with the policy governance team to socialize and publish updates to the PAM Standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Authentication \u0026amp;amp; Security:\u0026lt;/strong\u0026gt; Apply your mastery of authentication platforms (Active Directory, LDAP, Kerberos, Radius) and PAM principles (JIT provisioning) to make recommendations to policy and provisioning processes and technology teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regulatory Compliance:\u0026lt;/strong\u0026gt; Ensure alignment with industry regulations and standards (NIST, ISO/IEC, FFIEC), particularly within financial services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Management:\u0026lt;/strong\u0026gt; Proactively identify, assess, and mitigate PAM risks, driving continuous improvement and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Engagement:\u0026lt;/strong\u0026gt; Report on existing and emerging PAM/information security risks to senior leadership with transparency and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance:\u0026lt;/strong\u0026gt; Design and execute thorough test strategies for privileged access processes, collaborate on defect resolution, and recommend improvements for usability, resilience, and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation:\u0026lt;/strong\u0026gt; Maintain clear, comprehensive records of policies, approval processes, and test outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Engagement:\u0026lt;/strong\u0026gt; Stay up-to-date with emerging trends and best practices in privileged access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Access Management policies: \u0026lt;/strong\u0026gt;Define and maintain access management policies for different user personas (admin, developer, user, viewer).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership: \u0026lt;/strong\u0026gt;Coach and train team members, ensuring accurate and efficient Human in the Loop processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Access lifecycle: \u0026lt;/strong\u0026gt;Oversee the full lifecycle of access (create, edit, delete, view, hide, etc.).\u0026amp;nbsp;Build and refine abstractions to inform access decisions, considering:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;User roles/personas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tenant or organizational affiliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Privileges assigned via specific permissions or group memberships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on experience with Access and Privileged Access Management (PAM) operations in a technology-driven environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in PAM operational tasks, including safe creation and management, privileged account onboarding, policy development, and least-privilege access model implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid background in identity and access management (IAM) principles and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with operationalizing Just-In-Time (JIT) privilege models, role-based access controls (RBAC), and enforcing Segregation of Duties (SoD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of authentication protocols (e.g., SAML, OAuth, OpenID Connect, Active Directory, LDAP, Kerberos).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud-based privileged access management, including the classification and management of non-human identities (service accounts, API keys, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of security standards and regulatory frameworks (NIST, ISO/IEC, FFIEC) relevant to access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL abilities, including querying and dashboard creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, concise communication skills, with a proven ability to collaborate across engineering, security, product, and operational teams without a technical background to drive alignment and best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in documenting policies, procedures, and reporting on PAM-related risk and compliance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ownership and accountability for continuous improvement in PAM controls and risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive in identifying and mitigating security risks related to privileged access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced environment and contributing to cross-functional or global initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build and coach teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with access management challenges specific to cloud-native environments (AWS, GCP, Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Involvement in developing or maintaining Privileged Access Management strategies that address both human and non-human identities, including business users, developers, and service accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$154,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7522011?gh_jid=7522011","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3332520,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7522011,"updated_at":"2026-03-04T15:06:15-05:00","requisition_id":"One","title":"Engineering Manager, Client Products \u0026 Emerging Tech","company_name":"Airbnb","first_published":"2026-01-08T17:07:20-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Client Products \u0026amp;amp; Emerging Tech team\u0026amp;nbsp; was formed in 2023 with the mission to create innovative product frameworks and features that address common use cases for Airbnb\u0026#39;s Guest and Hosts across multiple platforms, incorporating best practices and leveraging emerging technologies. . The team works collaboratively with cross-functional partners in Design, Product Management, and other Engineering teams to quickly brainstorm, prototype, develop, and deliver high quality product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;The team is part of the Product Foundation organization, which is responsible for Airbnb’s product infrastructure including Design Language System (DLS), UI frameworks, media frontend, and data access across different client platforms (Android, iOS, and Web). It plays a central role in Airbnb’s overall client strategy, contributes to libraries such as Lottie and Epoxy, and has more recently enabled Airbnb’s transition to Jetpack Compose.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a rare opportunity to lead a team with deep historical impact at Airbnb that has evolved to enable complex motion designs, accessible UX at scale, and tooling that increasingly leverages AI. As the leader of the Client Products \u0026amp;amp; Emerging team, you will establish a vision that’s unique to Airbnb and does not follow typical industry conventions.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, design, and other stakeholders to identify and document requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen the team’s partnerships with key stakeholders in Engineering, Design, and Product to make ambitious product feature concepts a reality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investments into new technical capabilities that push the envelope and unlock product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers to plan and sequence the delivery of new features and capabilities, making necessary trade-offs, while effectively communicating the delivery plans and celebrating successful launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with peer engineering teams to integrate new features that impact different areas within the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit and nurture exceptional engineering talent by investing meaningful one-on-one time to understand their motivations and team dynamics, while also creating a tailored career development plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster an inclusive team culture and environment that encourages collaboration, technical excellence, and innovation via calculated risks and product mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience with 5+ years of people management experience, including experience managing technical leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and design instinct, previous proven experience building delightfully designed consumer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration abilities, with experience working alongside various engineering teams and cross-functional partners, effectively influencing decisions among a diverse range of stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible in leadership style, can adapt to a variety of ways of working depends on the situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and delivering large initiatives with significant business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Committed to fostering a culture of operational excellence, with focus on raising the bar for quality, reliability and availability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in developing teams to perform at their fullest potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past hands-on experience with iOS, Android, and/or Frontend Web UI development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience fostering an inclusive and engaging team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to identify, retain, grow and acquire critical talent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7381450?gh_jid=7381450","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3290578,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7381450,"updated_at":"2026-02-13T19:23:39-05:00","requisition_id":"ONE","title":"Engineering Manager, Cloud Networking (Brazil)","company_name":"Airbnb","first_published":"2025-11-10T14:47:36-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Networking team within Airbnb’s Cloud Infrastructure org owns the entire Airbnb production network infrastructure. The group is responsible for designing, building and operating the\u0026amp;nbsp; software and solutions that connect Airbnb users and services, such as traffic proxy and load balancer, service mesh, VPCs and cross-region connectivity, network monitoring and security systems etc. With users around the world, reliability, scalability, efficiency and high availability are our team’s core concerns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will work closely with peers across Cloud Infra, Security, Reliability, and many other partner teams across the company to deliver an Airbnb network platform that is flexible, efficient, always available, and scales with the needs of the business. As the first Network engineering lead in Airbnb’s Brazil office, you will also have the opportunity to help bootstrap and grow the networking team in our new San Paulo office. This will include day-to-day operations, building the team by hiring top talent, coaching and growing engineers, technical deep dives, community engagement, and strategic planning.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide meaningful input to technical designs and direct hands-on contributions to projects in the cloud networking space\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow, lead, and manage a small team of talented engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support your team\u0026#39;s professional growth and maintain high performance through mentorship and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with tech leads, peers, and partners to define and execute on a coherent vision and roadmap for Airbnb’s cloud network infrastructure and related components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with open source communities (e.g. istio) to build the next generation service mesh for all Airbnb back-end services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build cross-region gateways and load balancers for global Airbnb services\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with external partners and internal engineering and security teams to deliver edge security systems that protect Airbnb services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of technical quality from design, through code review, to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong partnership and alignment with teams across engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture relationships with open source communities and external service partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Professional fluency in English required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of engineering management experience, with 8+ years of relevant software development experience in a fast paced tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong emotional intelligence, empathy, and the ability to effectively connect with colleagues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a public cloud provider (AWS, GCP, Azure) and their networking service offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running large scale networking systems and software (e.g. proxies, DNS, gateways)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Istio service mesh, k8s and cloud native technologies is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well with teams across the engineering organization (e.g. reliability, compute, security, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and experience leading teams on-call for production infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Airbnb Cloud Infrastructure in the Media:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Zero-downtime Istio upgrades across thousands of pods/VMs –\u0026lt;a href=\u0026quot;https://www.infoq.com/news/2025/08/airbnb-istio-upgrade/?utm_source=chatgpt.com\u0026quot;\u0026gt; InfoQ coverage \u0026lt;/a\u0026gt;- 2025\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2024,\u0026lt;a href=\u0026quot;https://kccncna2024.sched.com/event/1i7ps\u0026quot;\u0026gt; Secure Outgoing Traffic: Building a powerful Internet Egress Gateway for Reliable connectivity\u0026lt;/a\u0026gt;, Edie Yang, \u0026lt;a href=\u0026quot;mailto:akshita.agarwal@airbnb.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;Akshita Agarwal\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;akshita.agarwal@airbnb.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;Akshita Agarwal\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2024, \u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=lAUmdIGP_fE\u0026quot;\u0026gt;DNS deep dive in k8s with CoreDNS\u0026lt;/a\u0026gt;, Jingming Guo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Airbnb Tech Blog 2023, \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/improving-istio-propagation-delay-d4da9b5b9f90\u0026quot;\u0026gt;Improving Istio Propagation Delay\u0026lt;/a\u0026gt;, Ying Zhu\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2022, \u0026lt;a href=\u0026quot;https://kccncna2022.sched.com/event/182KR/whose-packet-is-it-anyway-life-of-a-packet-through-a-service-mesh-kevin-leimkuhler-buoyant-doug-jordan-airbnb\u0026quot;\u0026gt;Whose packet is it anyway? Life of a packet through service mesh\u0026lt;/a\u0026gt;,\u0026amp;nbsp; Kevin Leimkuhler, Doug Jordan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=ipscJL_hhA0\u0026quot;\u0026gt;Building simplified service mesh API for developers \u0026lt;/a\u0026gt;-2022\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2021, \u0026lt;a href=\u0026quot;https://kccncna2021.sched.com/event/lV0D/building-a-multi-clusterenv-service-mesh-at-airbnb-weibo-he-stephen-chan-airbnb\u0026quot;\u0026gt;Building a multi-cluster/env service mesh at Airbnb\u0026lt;/a\u0026gt;. Weibo He, Stephan Chan.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=4CT0cI62YHk\u0026quot;\u0026gt;10 More Weird Ways to Blow Up Your Kubernetes\u0026lt;/a\u0026gt; -2021\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=6kDiDQW5YXQ\u0026quot;\u0026gt;Airbnb on Istio\u0026lt;/a\u0026gt; - 2021\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=XQjOhJtw1wg\u0026quot;\u0026gt;Airbnb Service Discovery: Past, Present, Future (Challenges of Change)\u0026lt;/a\u0026gt; - 2020\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=ytu3aUCwlSg\u0026quot;\u0026gt;Developing Kubernetes Services at Airbnb Scale\u0026lt;/a\u0026gt; - 2019\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=FrQ8Lwm9_j8\u0026quot;\u0026gt;10 Weird Ways to Blow Up Your Kubernetes\u0026lt;/a\u0026gt; - 2020\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=QXApVwRBeys\u0026quot;\u0026gt;Did Kubernetes Make My p95s Worse?\u0026lt;/a\u0026gt; - 2020\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=ay7NibpRAYU\u0026quot;\u0026gt;Scaling Kubernetes to Thousands of Nodes Across Multiple Clusters, Calmly\u0026lt;/a\u0026gt; - 2020\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7760914?gh_jid=7760914","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400214,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7760914,"updated_at":"2026-04-03T06:06:58-04:00","requisition_id":"ONE","title":"Engineering Manager, Community Support Engineering (Routing and Data Services)","company_name":"Airbnb","first_published":"2026-03-29T21:47:23-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Community Support (CS) is a key driver in enabling Airbnb\u0026#39;s core business. The Community Support Engineering (CSE) organization builds world-class tools for our team of Community Support ambassadors around the world as well as our operations teams, to ensure our guests and hosts have a great experience on Airbnb, 24/7, and 365 days a year.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within CSE, China Routing and Data Service(CRD) Team works together with our US partners to co-own the CS foundations systems for our community. We are building the routing systems to efficiently connect our guests and hosts requests to the best agent, leveraging skills-based routing, context, and urgency signals;\u0026amp;nbsp; we are building CS data services providing the trusted data foundation that powers AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and grow a high-performing engineering team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear priorities and strategic direction in collaboration with cross functional partners..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, cross-functional projects that align with business goals and deliver measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager on the China Routing and Data team, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and influence cross-functional partners to design and deliver high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead conversations that align technical efforts with business outcomes and product priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of technical quality and engineering excellence from design, through code review, to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;reality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant software development industry experience in a fast paced tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in building large-scale backend systems and experience in user facing features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and design instinct, previous proven experience building delightfully designed experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and shipping large initiatives with high business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skill and ability to influence decisions from a wide variety of stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience fostering an inclusive and engaging team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to identify, retain, grow and acquire critical talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commitment to fostering diversity, equity, and inclusion within teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in communication in English and Mandarin.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is working remotely within China Mainland. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7630719?gh_jid=7630719","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3365813,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7630719,"updated_at":"2026-03-04T13:47:36-05:00","requisition_id":"One","title":"Engineering Manager, Core Foundation","company_name":"Airbnb","first_published":"2026-02-19T16:11:56-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Core Foundation is a cross‑platform team in Product Foundation that empowers product engineers to build high‑quality, performant features across Android, iOS, and Web. We focus on: Insights \u0026amp;amp; Logging, Performance \u0026amp;amp; App Health, and Feature Architecture, partnering closely with Platform (iOS/Android/Web), Analytics Infrastructure, Data Platform, and peer Product Foundation teams to provide cohesive paved paths and standards at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead the team that underpins Airbnb’s foundation solutions for client applications with the instrumentation, performance guardrails, architecture patterns, and developer‑friendly platforms that make durable, scalable product development the default. Your leadership will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the long term direction for client foundations and shape how product engineering is done across Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of consistent, cross‑platform architecture and best practices for feature development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uplevel performance and app health through guardrails, proactive insights, and paved‑path tooling that shorten feedback loops for product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide a unified, high‑quality event logging experience that enables reliable, data‑driven decisions across surfaces and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set vision and multi year tech direction for Core Foundation and translate them into clear roadmaps and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across Platform, Backend and Data and is accountable for influencing shared standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with iOS/Android/Web Platform, Analytics Infrastructure, Data Platform, and peer Product Foundation teams to align standards, integrate capabilities, and remove friction for product engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide technical staff to enable lint/compilation rules, observability defaults, configuration patterns and drive adoption via documentation, enablement, and hands‑on support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review designs for foundational systems, balancing near‑term delivery with long‑term maintainability and cross‑platform consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage operations and execution excellence: staffing, prioritization, delivery predictability, incident learnings, and iterative quality improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, coach, and develop a high‑performing, inclusive team culture; grow senior technical leaders and future managers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of industry experience with 5+ years in engineering management; demonstrated success leading cross‑functional or cross‑platform foundation/platform teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record establishing client‑side performance/health practices and observability, and driving adoption of paved‑path tooling and standards at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on background in at least one client platform (iOS, Android, or Web) with fluency in modern app and feature architecture patterns; comfort collaborating across all three.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or stewarding event logging/instrumentation platforms and improving data quality for analytics and experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross‑org influence and stakeholder management with Platform, Product, Design, and Data partners; clear, persuasive written and verbal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to inclusive leadership, talent development, and building psychologically safe, high‑ownership teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with cross‑platform consistency initiatives (e.g., shared patterns, naming, and capabilities) and developer experience investments that accelerate product velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with configuration and server‑driven paradigms and their impact on client architecture and experimentation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7737230?gh_jid=7737230","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394588,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7737230,"updated_at":"2026-03-20T17:18:40-04:00","requisition_id":"ONE","title":"Engineering Manager, Data Movement \u0026 Transformation","company_name":"Airbnb","first_published":"2026-03-20T17:18:40-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Movement and Transformation team is part of Airbnb’s Data Infrastructure group, which builds and operates the foundational platforms that power data across Airbnb.\u0026lt;br\u0026gt;Our team focuses on providing a declarative, scalable, and reliable platform for defining and operating data movement and transformation pipelines across multiple storage systems. This platform enables teams across Airbnb to safely move, transform, and materialize data that powers critical product experiences and operational workflows.\u0026lt;br\u0026gt;At the center of this effort is Airbus, Airbnb’s internal platform for managing large-scale data movement pipelines across databases and data infrastructure. Airbus enables teams to declaratively define pipelines while the platform automatically handles provisioning, orchestration, reliability, and schema evolution.\u0026lt;br\u0026gt;With systems operating globally and supporting a wide range of use cases, scalability, reliability, efficiency, usability, and long-term platform sustainability are core to our mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager for the Airbus Control Plane team, you will lead a talented and diverse group of engineers responsible for building and operating the systems that power Airbnb’s data movement infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your team develops the control plane responsible for defining, orchestrating, and operating data pipelines reliably at scale. This includes systems for pipeline configuration, automated deployments, cluster provisioning, SLA tracking, auto-remediation, and schema change propagation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also play a key role in ensuring that the open-source technologies used by Airbus are deeply integrated with Airbnb’s internal Compute, Networking, and Security platforms, enabling teams across the company to move and manage data safely and efficiently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of distributed systems, developer platforms, and data infrastructure, and has broad impact across many of Airbnb’s core product and infrastructure teams.\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Examples of systems owned by the team include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline definition interfaces\u0026lt;/strong\u0026gt; that enable teams to declaratively define data pipelines and transformations powering many critical Airbnb use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Orchestration services\u0026lt;/strong\u0026gt; responsible for managing the lifecycle of pipelines and the infrastructure they depend on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Materialization services\u0026lt;/strong\u0026gt; that consume change logs and integrate with Airbnb’s GraphQL layer to join, transform, and transport data across multiple storage systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure provisioning and integration\u0026lt;/strong\u0026gt;, including automated creation and management of Kafka topics, Flink jobs, and connectors to systems such as Iceberg, DynamoDB, Elasticsearch, and caching layers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Schema management systems\u0026lt;/strong\u0026gt; that detect, validate, and automatically remediate unexpected schema changes across databases to maintain pipeline reliability.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with peers across Online Data, product engineering teams, and infrastructure groups including Compute, Networking, Security, and Reliability, as well as with external partners and open source communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Tech Lead and team to define and execute the long-term vision and multi-year roadmap for the Airbus Control Plane.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide architectural direction and stay engaged with key technical designs, serving as a thought partner and sounding board for engineers and tech leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize complex technical topics and represent the team’s work, priorities, and tradeoffs to senior leadership and partner teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Data Movement, Online Data, and Offline Data teams to ensure Airbus integrates seamlessly across Airbnb’s broader data ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire and develop exceptional engineers, providing mentorship, feedback, and career growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of engineering excellence and operational rigor, balancing thoughtful design with the ability to move fast responsibly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in open source communities and external partnerships to help shape the ecosystem around the technologies the team builds upon.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of engineering management experience, with 8+ years of relevant software development experience in a fast-paced technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and operating distributed systems, databases, or large-scale infrastructure services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and evolving systems intended to operate reliably over long time horizons.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling teams and contributing to organizational design in growing engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong familiarity with at least one major public cloud platform (AWS, GCP, or Azure) and core infrastructure primitives such as compute, storage, networking, Kubernetes, and security systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to collaborate effectively across engineering and product organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7532824?gh_jid=7532824","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3336258,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7532824,"updated_at":"2026-01-29T05:17:28-05:00","requisition_id":"ONE","title":"Engineering Manager, Guest \u0026 Host","company_name":"Airbnb","first_published":"2026-01-23T11:33:08-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building tools and a global community to make it easier for people to host on Airbnb. Our team focuses on co-hosting and building intuitive, user-facing experiences that enable people to host together as a team, using machine learning where appropriate to address real user needs. The team works collaboratively with cross-functional partners in Design, Product Management, Business and other Engineering teams to quickly brainstorm, prototype, develop, and deliver high quality product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager, within Guest \u0026amp;amp; Host Services, you’ll lead a team of talented, diverse software developers to prototype, build and improve hosting services, balancing the shorter term business outcomes along with longer term technical stability, scalability and flexibility aligning with cross functional partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead investments into new technical capabilities that push the envelope and unlock product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaborate with engineers to plan and sequence the delivery of new features and capabilities, making necessary trade-offs, while effectively communicating the delivery plans and celebrating successful launches\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with peer engineering teams to integrate new features that impact different areas within the product\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strengthen the team’s partnerships with key stakeholders in Engineering, Design, and Product to make ambitious product feature concepts a reality.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Recruit and nurture exceptional engineering talent by investing meaningful one-on-one time to understand their motivations and team dynamics, while also creating a tailored career development plan.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Foster an inclusive team culture and environment that encourages collaboration, technical excellence, and innovation via calculated risks and product mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;5+ years of engineering management experience, with 9+ years of relevant software development industry experience in a fast paced tech environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Deep expertise with backend systems and complex data modeling in large-scale consumer applications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent communication and presentation skills tuned for both technical or non-technical audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;End-to-end, product-oriented mentality that transcends team boundaries and helps find globally optimal solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong collaboration skills, able to work effectively and find common ground with a wide range of teams who may have conflicting goals and priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£120,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£150,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}]},{"absolute_url":"https://careers.airbnb.com/positions/7758827?gh_jid=7758827","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399443,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7758827,"updated_at":"2026-03-26T13:28:39-04:00","requisition_id":"ONE","title":"Engineering Manager, Identity \u0026 Privacy Experience (Users, Identity \u0026 Community)","company_name":"Airbnb","first_published":"2026-03-26T13:28:39-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Identity \u0026amp;amp; Privacy Experience is a product engineering team within Users, Identity, and Community (UIC) in Guest \u0026amp;amp; Host. We build the user-facing experiences that let people manage how they are represented, verified, and protected on Airbnb — spanning identity verification, profile visibility controls, terms of service consent, and privacy settings. We partner closely with Trust platform teams (who build the underlying systems) to deliver the product layer that users directly interact with.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Engineering Manager, Identity \u0026amp;amp; Privacy Experience, you will lead a team of 6-8 engineers building the experiences that establish and maintain trust between Airbnb and its community of hosts and guests. Your team\u0026#39;s work directly impacts regulatory compliance, user safety, and the authenticity of every interaction on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The community you will join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Identity \u0026amp;amp; Privacy Experience sits at the intersection of user trust, regulatory compliance, and product experience. The team builds the surfaces where users verify their identity, control their privacy, and consent to terms — high-stakes flows that millions of people encounter. You\u0026#39;ll join a group within a broader 18-engineer org (three pods: Signup \u0026amp;amp; Login, Account Management, and Identity \u0026amp;amp; Privacy) that values strong engineering craftsmanship, pragmatic execution, and close cross-functional partnership with Trust, Legal, Policy, and Design.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The difference you will make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will lead the team responsible for how Airbnb earns and maintains user trust through identity and privacy experiences. Your leadership will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the identity verification experience end-to-end\u0026lt;/strong\u0026gt; — guest and host IDV flows, government document handling (Vault), and authentic representation features that verify real people behind every account.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive privacy controls that give users real agency\u0026lt;/strong\u0026gt; — global and trip-level visibility settings, profile access controls, and consent management that balance user autonomy with platform safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver high-stakes compliance experiences\u0026lt;/strong\u0026gt; — Terms of Service rollouts, consent capture across platforms (iOS, Android, Web), and litigation-ready audit trails that satisfy Legal and regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner deeply with Trust platform teams\u0026lt;/strong\u0026gt; — translate platform capabilities (consent systems, verification infrastructure, risk signals) into polished product experiences, and advocate for product needs upstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Navigate ambiguity at the intersection of product, legal, and engineering\u0026lt;/strong\u0026gt; — many decisions in this space involve tradeoffs between user experience, regulatory requirements, and technical feasibility. You\u0026#39;ll need to frame these tradeoffs clearly and drive alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Grow a high-performing, cross-platform team\u0026lt;/strong\u0026gt; spanning backend, iOS, Android, and web engineers, with a culture of ownership and quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience with 3+ years in engineering management (or equivalent leadership), including leading product engineering teams shipping user-facing features across multiple platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and shipping trust, identity, privacy, or compliance-related product experiences — or adjacent domains where regulatory and legal requirements significantly shape the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product intuition and ability to partner with PMs, designers, and legal/policy stakeholders to translate complex requirements into clear, simple user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing cross-platform teams (backend + mobile + web) and coordinating delivery across multiple workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills — ability to explain technical constraints to non-technical stakeholders (Legal, Policy) and translate regulatory requirements into engineering work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sensitive data handling, privacy-by-design principles, or identity verification systems is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with identity verification (IDV) products, KYC/KYB flows, or government document handling at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with privacy regulations (GDPR, CCPA, DSA) and how they translate into product requirements and consent flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Trust, Risk, Legal, or Compliance organizations where the product is shaped by regulatory constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering high-stakes, low-error-tolerance experiences (e.g., compliance flows, financial products, healthcare) where getting it wrong has real consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams through large-scale migrations or platform transitions while maintaining product velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7743899?gh_jid=7743899","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396448,"location":{"name":"USA - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7743899,"updated_at":"2026-03-24T13:42:27-04:00","requisition_id":"ONE","title":"Engineering Manager, Investigations and Incident Response","company_name":"Airbnb","first_published":"2026-03-24T13:42:27-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Threat Detection and Response team (TDR) at Airbnb is focused on automating security detection, responding to security incidents, and working with partner teams to build capabilities that support the incident lifecycle. This is the front-line team that detects, investigates, and responds to security threats and malicious activity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an Engineering Manager to lead our Investigations \u0026amp;amp; Incident Response team within a mature Threat Detection \u0026amp;amp; Response organization. This is a key role that combines incident response leadership, strategic ownership, and engineering-informed scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will define and execute new approaches to detecting, containing, and mitigating security threats and incidents, while driving the next stage of maturity for our investigations and response capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will own incident response and investigation outcomes, leading end-to-end response across identification, containment, eradication, and recovery.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll shape how the team operates—evolving operating models, guiding execution during incidents, and scaling through thoughtful use of automation and engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will define and drive the strategy for a modern incident response function, ensuring high-quality investigations and that every incident leads to meaningful improvements in our detection and response capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll assess current capabilities and chart the path forward across people, process, and technology, evolving the operating model to support effective global response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will scale the function through automation, tooling, and improved workflows—solving repeatable problems with systems, not manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will serve as a key voice to senior leadership, communicating incident trends, risks, and strategic direction, and partner across the company to turn incident learnings into durable security improvements resulting in removal of entire classes of problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a diverse team of ~5+ senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Security Platform and Detection Engineering teams to enhance telemetry, context, and response capabilities, and collaborate closely with key teams in Infrastructure Security, Application Security, Infrastructure teams, Legal, Privacy, Global Safety and Security, and Engineering teams across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and develop team members, help them grow their careers, technical expertise, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point during high-severity or complex incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent, high-quality investigations with strong root cause analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear priorities that balance speed, depth, and risk reduction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve escalation paths, ownership clarity, and cross-functional coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use incident data to influence security priorities and investment decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with partner teams within Information Security to ensure incident learnings are shared and added to roadmaps for security risk reduction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with infrastructure, product, and engineering teams to drive effective remediation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track key metrics such as MTTD, MTTR, incident severity, and recurrence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure clear communication during incidents to senior and executive leadership including updates on insights from incident patterns, trends, and emerging risks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience in threat detection and incident response, with a minimum of 3-5 years in engineering management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shaping or evolving incident response programs in complex environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional people management and mentorship skills, with a history of recruiting, developing and retaining top talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of attacker behavior and frameworks such as MITRE ATT\u0026amp;amp;CK\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of technologies such as EDR, SIEM, cloud environments, and investigation workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in cloud-native environments (AWS, GCP, Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze ambiguous situations and make sound, timely decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort partnering with engineering teams to build scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate at both strategic and tactical levels, from executive communication to incident leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining team strategy, priorities, and operating models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment in risk assessment, escalation, and trade-offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across technical and executive audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7343909?gh_jid=7343909","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3258449,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7343909,"updated_at":"2026-02-24T12:51:25-05:00","requisition_id":"ONE","title":"Engineering Manager, Network Infrastructure (Cloud)","company_name":"Airbnb","first_published":"2025-10-20T16:53:57-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Networking team within Airbnb’s Cloud Infrastructure org owns the entire Airbnb production network infrastructure. The group is responsible for designing, building and operating the\u0026amp;nbsp; software and solutions that connect Airbnb users and services, such as traffic proxy and load balancer, service mesh, VPCs and cross-region connectivity, network monitoring and security systems etc. With users around the world, reliability, scalability, efficiency and high availability are our team’s core concerns.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineering manager, you’ll lead a diverse team of talented software engineers to build, operate and improve our Airbnb core networking capabilities. This will include day-to-day operations, building the team by hiring top talent, coaching and growing engineers, technical deep dives, community engagement, and strategic planning. You will work closely with peers across Cloud Infra, Security, Reliability, and many other partner teams across the company to deliver an Airbnb network platform that is flexible, efficient, always available, and scales with the needs of the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with tech leads, peers, and partners to define and execute on a coherent vision and roadmap for Airbnb’s cloud network infrastructure and related components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a robust team by attracting top talent, coaching individuals and team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of technical quality from design, through code review, to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong partnership and alignment with teams across engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture relationships with open source communities and external service partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of engineering management experience, with 6+ years of relevant software development experience in a fast paced tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a public cloud provider (AWS, GCP, Azure) and their networking service offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running large scale networking systems and software (e.g. proxies, CDN, DNS, gateways)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Istio service mesh, k8s and cloud native technologies is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well with teams across the engineering organization (e.g. reliability, compute, security, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and experience leading teams on-call for production infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7434498?gh_jid=7434498","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3307444,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7434498,"updated_at":"2026-03-27T15:23:32-04:00","requisition_id":"ONE","title":"Engineering Manager, Quality Platform","company_name":"Airbnb","first_published":"2025-12-01T11:46:43-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;At Airbnb, quality is not a gate — it’s a platform.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Platform team is reimagining how software is built, tested, and shipped at scale. We sit at the intersection of \u0026lt;strong\u0026gt;Infrastructure, Developer Experience, and Applied AI\u0026lt;/strong\u0026gt;, building the systems that enable thousands of engineers across Airbnb to ship high-quality software with speed and total confidence. \u0026lt;strong\u0026gt;We don’t just find bugs — we build the infrastructure that prevents them.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a cornerstone of Airbnb’s \u0026lt;strong\u0026gt;Engineering Hub in Brazil\u0026lt;/strong\u0026gt;, this team plays a key role in expanding our global platform capabilities while building a high-impact local engineering presence. You will join at a defining moment, helping to shape both the technical direction of the platform and the culture of the Brazil hub.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineering Manager, you will lead the vision and execution of Airbnb’s \u0026lt;strong\u0026gt;Full-Cycle Testing Platform.\u0026lt;/strong\u0026gt;Your mission is to move beyond traditional testing silos by building a comprehensive suite of tools that support the entire development lifecycle—from \u0026lt;strong\u0026gt;\u0026quot;Shift-Left\u0026quot;\u0026lt;/strong\u0026gt; early validation and unit testing to high-scale, distributed \u0026lt;strong\u0026gt;End-to-End (E2E) automation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a technical leader and a people leader, serving as a \u0026lt;strong\u0026gt;force multiplier\u0026lt;/strong\u0026gt; for engineering teams across Airbnb’s global ecosystem. You will drive the transition to an AI-native quality model, ensuring that quality is intrinsic to every step of the developer journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a High-Impact Team:\u0026lt;/strong\u0026gt; Build and grow a world-class team of engineers. Foster a culture of \u0026lt;strong\u0026gt;Engineering Craft\u0026lt;/strong\u0026gt;, ownership, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Full-Cycle Platform Strategy:\u0026lt;/strong\u0026gt; Define the roadmap for a unified quality platform that integrates Shift-Left methodologies with robust E2E automation, ensuring high-fidelity signals at every stage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transform Quality with AI:\u0026lt;/strong\u0026gt; Lead the adoption of AI-native approaches, leveraging LLMs for autonomous test discovery, predictive failure analysis, and self-healing E2E automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion \u0026quot;Quality by Design\u0026quot;:\u0026lt;/strong\u0026gt; Influence how large-scale systems are built across Airbnb, ensuring that testability, modularity, and scalability are fundamental parts of our global architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale the Brazil Hub:\u0026lt;/strong\u0026gt; Partner with the Brazil Site Lead and global leaders to establish operational rhythms, mentor talent, and build the Airbnb engineering brand in the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership:\u0026lt;/strong\u0026gt; Review technical designs and partner with tech leads to ensure our platform provides \u0026lt;strong\u0026gt;early feedback\u0026lt;/strong\u0026gt; to developers while maintaining \u0026lt;strong\u0026gt;comprehensive E2E coverage.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Culture:\u0026lt;/strong\u0026gt; Coach and mentor engineers, driving career growth and fostering an inclusive team environment built on trust and belonging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Identify and resolve systemic bottlenecks in our CI/CD pipelines and testing environments to improve developer velocity and release confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; Collaborate with global Infrastructure, Product, and Data leaders to promote full-cycle quality standards and align on shared technical priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Sourcing:\u0026lt;/strong\u0026gt; Participate in recruiting, onboarding, and community-building efforts to scale our presence in the Brazil market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Mastery:\u0026lt;/strong\u0026gt; 3+ years of engineering management and 7+ years in software engineering, with a proven track record of leading high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Infrastructure Mindset:\u0026lt;/strong\u0026gt; Deep experience building or leading infrastructure, developer tooling, or large-scale distributed systems that serve internal engineering customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Cycle Testing Knowledge:\u0026lt;/strong\u0026gt; A strong understanding of the entire testing pyramid, including unit, integration, and high-scale E2E automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Execution:\u0026lt;/strong\u0026gt; Demonstrated ability to lead through ambiguity and drive complex technical strategies across geographic and organizational boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Collaboration:\u0026lt;/strong\u0026gt; Exceptional communication skills in English, with the ability to influence technical roadmaps and stakeholders across the globe. (Portuguese is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Pluses:\u0026lt;/strong\u0026gt; Experience with \u0026lt;strong\u0026gt;Mobile Development (iOS/Android)\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Applied AI/ML\u0026lt;/strong\u0026gt; is highly valued but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commitment to Craft:\u0026lt;/strong\u0026gt; A passion for engineering excellence and a curiosity for how AI can redefine the relationship between speed and quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}]},{"absolute_url":"https://careers.airbnb.com/positions/7702685?gh_jid=7702685","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3385275,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7702685,"updated_at":"2026-03-11T00:16:16-04:00","requisition_id":"ONE","title":"Engineering Manager, Storage","company_name":"Airbnb","first_published":"2026-03-11T00:16:16-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;The Online Data organization ensures Airbnb customers are delighted in experiences backed by real-time data. We empower Airbnb’s builders to create these experiences by offering intuitive data interfaces and tools without the need to be database experts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As an engineering manager for the Control Plane team under Distributed Transactional Database org, you’ll lead a team of talented, diverse software engineers to build software to make database operations (deployment, cluster provisioning and restore, rolling restarts, configuration, scaling) reliable and automated, and to make the open-source database well-integrated with Airbnb’s Compute, Networking and Security infrastructure.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;A few examples of control plane services that the team owns:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Orchestration logic that handles node lifecycles of database’s storage, compute, metadata management nodes. (\u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/achieving-high-availability-with-distributed-database-on-kubernetes-at-airbnb-58cc2e9856f4\u0026quot;\u0026gt;Blog link\u0026lt;/a\u0026gt;)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Operator that automates cluster provisioning, operations and restore. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Configuration management that detects and auto-fixes unexpected configuration drifts. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Open source DevX: Make open-source development and testing (image building/testing, CICD, load testing and performance certification) frictionless.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Blue/green deployment and rollback strategy for major version upgrades.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;In the future, strives towards the direction of platformization, providing the correct constructs and semantics for customers to self-manage their databases and keep the org’s KTLO and toil factor manageable.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Each manager brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb. You will work closely with your peers within Online Data, many other partners in Airbnb Product teams, as well as Infra teams in Compute, Networking, Security, Reliability across the company and with external vendors.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with TL and team to define and execute on a vision and 3-year roadmap for the control plane area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay in touch with technical designs and decisions, be the sounding board.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize technical information and represent the team with upper management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with ORM and SRE teams in Online Data on each team’s charter and how each team’s core capabilities fit together.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract top talent, mentor individual contributors and manage their promotions and career.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of rigor and responsibly “moving fast” from design, through code review, to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb with open source communities and external alliance partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of engineering management experience, with 6+ years of relevant software development experience in a fast paced tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with building and operating distributed databases and services that are long-term and evolvable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in organization design for a team that is scaling up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with a public cloud provider (AWS, GCP, Azure) and their Storage, VM, networking, Kubernetes, Security offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7688415?gh_jid=7688415","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3380720,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7688415,"updated_at":"2026-03-06T17:59:29-05:00","requisition_id":"One","title":"Engineering Manager, Trust Platform","company_name":"Airbnb","first_published":"2026-03-06T17:59:29-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. The Trust team is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. As part of the Trust Engineering team you will be in charge of designing and building large scale systems to detect and mitigate fraud across our entire platform. As part of the Trust Engineering team you will be designing and building scalable and robust systems to detect and mitigate fraud across our entire platform. You will be deeply involved in building highly available and real-time risk detection services in close collaboration with product, data science and operations teams to understand ever evolving attack vectors and to make Airbnb the most safe and trusted community. There are still many unsolved problems to tackle in both online and offline risk, and we\u0026#39;re looking for talented engineers to solve these challenges with us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager on the Trust Platform team, you will lead a team of talented \u0026amp;amp; diverse software engineers responsible for powering the detection and mitigation of fraud at scale across Airbnb. The team is responsible for many Trust foundational systems, such as the rules \u0026amp;amp; policy engine, trust knowledge graph, and the vendor API gateway, and supports one of the highest throughput systems across the company. The team works closely with the Trust defense teams to tackle the changing landscape of fraud attacks, and build platform features to enable Trust product teams to quickly build rules, policies and enforcement tools for agents.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the long term direction for the trust platform, leading investments in new technical capabilities that push the envelope and unlock innovation and velocity for fraud detection and mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will advance operational excellence and reliability throughout the organization by proactively identifying and implementing improvements that boost efficiency, enable growth, and maintain service resilience as the business grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will play a strategic role in enabling non-engineers to quickly deploy defenses and operationalize policies,\u0026amp;nbsp; while investing in analytics and data tools to improve the efficacy of our rules and policies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will work with cross functional stakeholders across Payments, Community Support Products, and the Guest \u0026amp;amp; Host teams to support all operational workflows through our rule and policy engine.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the organizational and technical direction of our current and future infrastructure that powers the detection and mitigation of fraud at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a robust team by attracting top talent, mentoring individuals and managing conflict.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of technical quality from design, through code review, to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams across Trust, Payments, Community Support Products, and the Hosting to gain agreement by developing and communicating a clear and impactful vision and priorities for the team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Carefully plan, track, and report on work of the team, identifying problems early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be conversant in systems design/architecture, can reason about trade-offs, and ultimately own \u0026amp;amp; defend technical decisions / technical direction for your team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience with 3+ years of people management experience, including experience managing technical leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding skills in programming languages such as Java. Familiarity with Scala is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust/Risk domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with platform architecture patterns and best practices.\u0026amp;nbsp; Passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retained, mentored and hired senior engineers and leaders with a track record of building productive, world-class engineering teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively worked with senior leadership in setting strategic 12+ month direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with effectively creating alignments with multiple teams and operating well in ambiguity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shipped several large scale projects with multiple dependencies across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with knowledge graphs and/or GraphML is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with building and leading infrastructure is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7778757?gh_jid=7778757","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3405283,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7778757,"updated_at":"2026-04-03T15:26:44-04:00","requisition_id":"ONE","title":"Engineering Manager, UI Tooling","company_name":"Airbnb","first_published":"2026-04-03T15:26:44-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The UI Foundation team has a deep history at Airbnb, responsible for the design system, accessibility, motion, and the tooling that connects how Airbnb designs and builds products. Within UI Foundation, the UI Tooling team is the connective tissue between Airbnb\u0026#39;s Design Language System and the day-to-day workflows of hundreds of designers and engineers across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UI Tooling owns the platforms, integrations, and tooling that power how designers and engineers work — spanning design tooling, UI engineering workflow tooling, collaboration platforms, and increasingly, AI-powered workflows across all three. As AI enablement for designers and engineers accelerates, this team sits at the center of some of Airbnb\u0026#39;s most strategic infrastructure investments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager of UI Tooling, you will provide the dedicated leadership this team needs to execute with consistency, clarity, and long-term strategic direction. You\u0026#39;ll manage and develop a team of engineers, own the multi-year roadmap across UI Tooling\u0026#39;s core areas, and serve as a cross-functional partner to Design, Product, and AI teams driving the next generation of designer and engineer enablement at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role directly unblocks UI Foundation\u0026#39;s broader ambitions. With you in this role, the team gains the focus and stability it needs to move fast on initiatives that have a blast radius across every team at Airbnb that builds products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own strategy and execution across five key areas:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Usage of the Design System:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Figma Code Connections and Integrations, UI Development Skills and Agents, Prototyping Skills and Agents, Design Skills and Agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core UI Development Workflow \u0026amp;amp; Tooling\u0026lt;/strong\u0026gt;: Component development and documentation tooling, design-to-code platforms, migration tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Design Workflow \u0026amp;amp; Tooling\u0026lt;/strong\u0026gt;: Internal design platforms, Figma enablement, design tooling and Figma plugins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration Workflow \u0026amp;amp; Tooling:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Motion spec tooling and core motion frameworks, prototyping platform contributions and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education and Adoption:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Enabling designers, engineers to be properly educated in the tools we’re providing and ensuring adoption of those tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic Leadership:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define multi-year technical roadmaps for UI Tooling with clear, measurable outcomes tied to UI Foundation goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of AI-powered design-to-code workflows across Design and Engineering, establishing Airbnb as a leader in this space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build cross-functional alignment with Figma, product teams, and AI/ML partners to advance Airbnb\u0026#39;s designer and engineer enablement capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent UI Tooling in org-level planning and investment conversations, shaping prioritization and surfacing dependencies across UI Foundation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Day-to-Day Execution:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop, and grow a team of engineers working across design tooling, developer experience, and AI-powered workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with design and engineering leaders to identify workflow pain points and prioritize the highest-leverage tooling investments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide technical decisions across the team — from platform architecture to AI integration patterns — bringing a senior engineering point of view to system design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage staffing, prioritization, and execution consistency, driving clarity and unblocking work across long-horizon platform investments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop engineers on the team, supporting career growth and raising the technical bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster an inclusive team culture grounded in psychological safety and high performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience, with 5+ years in an engineering management role leading platform, tooling, or design systems teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical foundation in frontend or cross-platform development, with the depth to engage credibly on architecture decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving long-horizon platform investments from strategy through execution, with strong cross-organizational influence and stakeholder management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or leading developer experience, design tooling, or design system infrastructure at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Figma\u0026#39;s ecosystem — plugins, Dev Mode, Code Connections, or similar design-to-code workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to inclusive leadership and creating environments where engineers can do their best work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus] Experience working with AI-powered developer or designer tooling, or integrating LLM capabilities into product workflows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7740341?gh_jid=7740341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3395352,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7740341,"updated_at":"2026-03-23T14:07:51-04:00","requisition_id":"ONE","title":"Engineering Manager, User Foundation (Users, Identity \u0026 Community)","company_name":"Airbnb","first_published":"2026-03-23T14:07:51-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;User Foundation is a foundational engineering team within Users, Identity, and Community (UIC) in Guest \u0026amp;amp; Host. We build the trusted, unified, privacy-first user and business identity data foundation that powers experiences across Airbnb, supporting product teams (Account, Identity \u0026amp;amp; Privacy, Profile \u0026amp;amp; Community, Membership) and cross‑org partners including Trust, Payments Compliance, and Tax.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Engineering Manager, User Foundation, you will lead the team responsible for Airbnb’s authoritative user data model and its online APIs, and entity event interfaces. The team’s work enables consistent product experiences, ensures compliance and data governance, and unlocks high‑quality AI/Data use cases across the company.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The community you will join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;User Foundation sits at the center of how Airbnb understands and represents people and businesses across the platform. The team builds durable foundations, authoritative data models and interfaces, that many products depend on, and succeeds through close, day‑to‑day collaboration with partners across product engineering, data, and infrastructure. You’ll join a group that values strong engineering craftsmanship, and pragmatic execution, with an inclusive culture that emphasizes trust and thoughtful technical innovation.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The difference you will make\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will lead the team that makes authoritative user and business data the default building block for product development at Airbnb. Your leadership will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the multi‑year technical strategy for authoritative user data (individual + business) across online, offline, and events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of consistent source‑of‑truth interfaces so critical user data is read/written through governed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and scale user data governance practices (cataloging, auditing, compliance-by-design, privacy-first defaults).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable AI-powered experiences (e.g., personalization) by building high-quality, trusted, well-governed user data foundations that are safe and easy to use across AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow a high‑performing team that collaborates effectively across product and infrastructure organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Your expertise\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of industry experience with 5+ years in engineering management (or equivalent leadership), including leading teams delivering foundational platforms or shared services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in distributed, large-scale backend and data systems: domain modeling, service interfaces (APIs), event-driven architectures, and offline data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving cross‑org adoption/migrations with multiple stakeholders and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems with scale, performance, and data privacy, compliance, and governance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; ability to define crisp technical vision, align teams, and influence without authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of inclusive leadership, talent development, and building high‑ownership teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with identity/user/account modeling at scale (individual + business entities, relationships, permissions, authentication and authorization concepts).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data governance practices (cataloging, lineage, auditing, policy enforcement) and partnership with data platform and infrastructure teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with Trust, Risk, Compliance, or Tax organizations, or understanding about compliance, data auditing, and data governance requirements in these domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evolving large systems through incremental migration strategies while maintaining product velocity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Your Location:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7767673?gh_jid=7767673","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3402025,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7767673,"updated_at":"2026-03-31T11:38:33-04:00","requisition_id":"ONE","title":"Experience Designer, Offline Design","company_name":"Airbnb","first_published":"2026-03-31T11:38:33-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Offline Design team plays a pivotal role in designing Airbnb products offered to guests around the world. Our teammates deeply understand the needs of our guests and hosts, and continuously innovate to create world-class products. This includes a strong ability to partner with talented cross-functional team members across product marketing, business, operations, supply, and legal—to execute a shared vision and achieve ambitious goals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;As the Experience Designer on the Offline Design team, you will be responsible for articulating what makes a great experience for Airbnb travelers. The role will have a focus on applying deep experience design expertise and an end-to-end customer perspective to define how to ensure quality at scale. Your ability to prototype new formats will enable the Supply and Production teams to scale the product vision effectively. This role will impact multiple products at Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Create playbooks: \u0026lt;/strong\u0026gt;Test products while using research and your expertise to define best practices for various formats to uphold quality at scale across the product.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Quality standards: \u0026lt;/strong\u0026gt;Hold a high standard of quality, with an ability to clearly articulate criteria and reasoning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Prototype\u0026lt;/strong\u0026gt;: Design and prototype new categories of products to test and prove out hypotheses.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Design for various audiences\u0026lt;/strong\u0026gt;: Partner with the host community team to create learning journeys for hosts based on experience design.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Educate partners\u0026lt;/strong\u0026gt;: Train internal teams on how to use the work to design impactful experiences at scale.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication and alignment\u0026lt;/strong\u0026gt;: Partner with cross-functional teams to test strategies that align with many teams’ goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Feedback and collaboration\u0026lt;/strong\u0026gt;: Share creative direction and feedback in a collaborative and supportive manner with internal cross-functional partners, and external partners. Be comfortable with ambiguity and changing business goals. Foster an environment of curiosity and openness. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;: 12+ years of creative direction, physical experience design, editorial design, and/or service design. Proven track record of working at agencies and or in-house.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Creative direction \u0026amp;amp; taste\u0026lt;/strong\u0026gt;: Strong discernment in taste and cultural sensibilities to design authentic experiences for various types of audiences. Able to articulate feedback for what ‘great’ looks like and how to reach standards needed.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; leadership\u0026lt;/strong\u0026gt;: Ability to drive execution across teams in a fast-paced environment, as an individual contributor. Strong ability to communicate clearly and effectively, and be flexible to coordinate across different time zones.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;User-centered design\u0026lt;/strong\u0026gt;: Ability to imagine and design for various audience types and needs at global scale. Create frameworks that are specific and actionable for hosts to incorporate.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Entrepreneurial skillset\u0026lt;/strong\u0026gt;: Track record of taking an idea to reality and leading teams through a dynamic environment. Self motivated, organized, pushes for quality in the details, and proactive to drive the work. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-cultural fluency: Life experience\u0026amp;nbsp; in different cultures globally and accounting for various differences in designing experiences. Ability to travel as needed to test the product.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;Your Location:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}]},{"absolute_url":"https://careers.airbnb.com/positions/7652640?gh_jid=7652640","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370409,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7652640,"updated_at":"2026-03-13T17:38:59-04:00","requisition_id":"ONE","title":"Facilitator, Manager Development - Tech","company_name":"Airbnb","first_published":"2026-02-25T12:26:27-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, we’re building a world-class manager development program supporting our technical teams and leaders. We’re looking for exceptional and creative individuals inspired to deliver innovative learning experiences that have tremendous organizational impact.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Lead Facilitator, Manager Development – Tech, you will play a pivotal role in shaping and delivering a broad portfolio of manager and executive development programs for Airbnb’s technical leaders. You will design and facilitate workshops and immersive leadership development experiences for senior managers, directors, and leadership teams, serving as both a hands-on facilitator and a thought partner and collaborator with program managers. In partnership with other team members, you’ll lead the design, piloting and scaling of Senior Manager and Director development programs for Tech leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires deep experience working with technologists, a high bar for rigor and excellence, and the ability to apply iterative and continuous improvement practices, including data-driven measurement and feedback loops. Your approach is grounded in learning science, cognitive development, and behavioral science. You have exceptional graphic and visual design skills and can create compelling learning materials. Above all, you are highly collaborative, deeply engage stakeholders, and thrive on working closely with others to deliver impactful work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, create content, and facilitate workshops and leadership development experiences for Airbnb’s technical leadership teams, always tailored to unique needs and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate engaging, high-impact learning experiences for senior leaders, fostering meaningful growth and participation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with the Director of Tech L\u0026amp;amp;D to ensure alignment with overall organizational strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with technical leaders to understand organizational gaps and design experiences that unlock insights and drive meaningful leadership actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage deeply with stakeholders to understand their needs, gather feedback, and ensure programs are relevant and impactful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate extensively with fellow program managers, team members, and cross-functional partners to co-design, pilot, and continuously improve manager and executive development experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop tools, resources, and digital content to support learning initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply graphic and visual design principles to create engaging presentations, learning materials, and digital assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively seek, integrate, and act on feedback—both for your personal growth as a practitioner and to enhance the effectiveness of all learning programs through data-driven improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience applying learning, organizational, or behavioral science to real-world leadership challenges, with demonstrated impact across multiple practice areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years working directly within a technology organization, driving process, efficiency, and organizational improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curriculum and program design expertise, specifically in manager and leadership development programs for technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record as an extraordinary facilitator of workshops and leadership experiences, engaging and inspiring senior leaders and leadership teams (including groups exceeding 100 participants)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years coaching senior technology leaders, enabling measurable leadership growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produces clear, comprehensive, and well-structured documentation that enables knowledge sharing and operational excellence\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strength in building trusted relationships and deeply engaging stakeholders across multiple groups and geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative—works seamlessly with others to deliver high-impact programs and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of technology and engineering organizations and how they operate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity, change, and experimentation—a willingness to iterate and adapt in a dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of executive presence—responsive, business-focused, demonstrating integrity, sound judgment, and effective prioritization across competing demands\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with experience marketing and branding learning initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven approach to evaluating and measuring learning experiences, with comfort iterating based on feedback and results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional graphic and visual design skills for learning materials, presentations, and digital assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of learning science, cognitive development, and behavioral science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using presentation technologies, Google Apps, and spreadsheets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management experience; you understand leadership challenges firsthand because you’ve been a manager yourself.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in the San Francisco Bay Area, California to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$154,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,500 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":378,"name":"People","child_ids":[],"parent_id":73695}],"offices":[{"id":88158,"name":"California, United States","location":null,"child_ids":[],"parent_id":63868}]},{"absolute_url":"https://careers.airbnb.com/positions/7546721?gh_jid=7546721","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3340576,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7546721,"updated_at":"2026-03-26T20:47:11-04:00","requisition_id":"ONE","title":"Frontend Engineer, Payments","company_name":"Airbnb","first_published":"2026-01-19T07:26:54-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;IMPORTANT TO READ BEFORE YOU APPLY: THIS POSITION NEEDS TO BASED IN CHINA AND NOT PROVIDE VISA SPONSORSHIP.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments Growth \u0026amp;amp; Personalization (PGP) is a horizontal team within Payments focused on unlocking top‑line growth and sustainable efficiency through the payment experience. We deliver user‑facing capabilities and platform levers that improve conversion, affordability, and cost, partnering closely across US, India, and China to ship at global scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Frontend Engineer, you will collaborate closely with the Payments Regional, Growth, and Personalization teams, leveraging your deep expertise in web technologies to lead a small frontend team and drive the development of high-quality Payments products. Your key partners will be based in the US, India, China, and Poland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with product managers and Backend engineers on the team to review, design and develop Payments products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in all phases of software development from architecture/design through implementation, testing, and on-call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a frontend development team of 5 contractors, overseeing code reviews and ensuring consistent productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends, technologies, and best practices in Web development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;3+ years of industry engineering experience\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in HTML, CSS, JavaScript, Typescript, React and related web technologies\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack...)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in areas outside of your usual comfort zone and show motivation for personal growth without a dedicated product manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is essential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This position is China - Remote Eligible\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7590542?gh_jid=7590542","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355343,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7590542,"updated_at":"2026-02-05T10:05:36-05:00","requisition_id":"ONE","title":"Growth Marketing Lead, Japan ","company_name":"Airbnb","first_published":"2026-02-05T10:05:36-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, the Growth Marketing team sits at the dynamic crossroads of marketing, engineering, and data science. We’re responsible for driving Airbnb’s business performance by deploying innovative, data-driven marketing strategies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Growth Marketing Lead, you’ll have a unique opportunity to shape Airbnb’s growth narrative in Japan. You’ll be the champion for Growth Marketing channels, translating strategic vision into actionable plans and flawless execution. You’ll identify and prioritize high-impact opportunities, manage complex cross-functional projects, and collaborate with global and regional teams. Your leadership will ensure not only the ongoing success of our core marketing programs, but also the discovery of new areas of growth for your market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and Execute Growth Marketing Strategies: Identify and incorporate local nuances to infuse authentic local flavor into Growth Marketing initiatives, ensuring strategies are tailored to resonate with local cultures, preferences, and market conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Leadership: Build strong relationships with regional and global teams, setting and managing expectations effectively to deliver measurable business impact. Establish and optimize operating rhythm and ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management: Partner closely with Regional Marketing, Engineering, Product, Data Science, and Creative teams to align on priorities, shape product roadmaps, and lead the planning and execution of Growth Marketing initiatives—ensuring flawless delivery, clear accountability, and effective communication across all levels. Strategic Vision \u0026amp;amp; Hands-On Execution: Operate at both strategic and tactical levels—setting vision, defining KPIs, and rolling up your sleeves to support the execution and optimization of growth campaigns in-market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Insights \u0026amp;amp; Reporting: Build strong relationships with Japan Business and Marketing Teams and ensure alignment across initiatives. In regional leadership reviews, represent Growth Marketing, provide actionable insights, clear reporting, and thoughtful recommendations to guide strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth Marketing Expertise: 10+ years of\u0026amp;nbsp; relevant work experience in Growth Marketing\u0026amp;nbsp; (Search, CRM, Display, and Affiliate), with proven track record of scaling business for B2C brands ideally in fast-paced, global environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Japan Market Mastery: Deep understanding of the Japan market, consumer trends, and digital behaviors, with experience tailoring strategies for Japan and working with local agencies and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and Strategic: Expert at leveraging data to prioritize opportunities, drive decision-making, and measure business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration: Proven ability to influence and drive product conversations with engineering, design, creative and data science partners. Experience working with global channel owners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management Excellence: Highly organized self-starter who thrives in dynamic environments; able to independently manage complex projects from strategy to execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Management: Exceptional communicator who builds trust and alignment with senior leadership, peers, and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-Driven: Relentless focus on outcomes, with a track record of delivering against ambitious goals through innovation, iteration, and hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Acumen: Familiarity with marketing automation, analytics tools, and digital platforms; able to translate business needs into technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}]},{"absolute_url":"https://careers.airbnb.com/positions/7326051?gh_jid=7326051","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3272302,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7326051,"updated_at":"2026-03-12T09:27:09-04:00","requisition_id":"ONE","title":"Head of Homes Supply, Canada","company_name":"Airbnb","first_published":"2025-10-17T11:30:48-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Canada. Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and inspire\u0026lt;/strong\u0026gt; a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across Canada, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely with the Country Manager\u0026lt;/strong\u0026gt; to execute country strategic plans, ensuring alignment between local market execution and national business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and execute acquisition strategies\u0026lt;/strong\u0026gt; to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experiment boldly \u0026lt;/strong\u0026gt;to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Canada and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guide territory-level strategies\u0026lt;/strong\u0026gt; for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monitor and own business performance\u0026lt;/strong\u0026gt;, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify market trends and opportunities\u0026lt;/strong\u0026gt;, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coach and develop talent\u0026lt;/strong\u0026gt;, building a high-performing team culture that values experimentation, accountability, and continuous growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; in global operations, business development, or marketplace management, with \u0026lt;strong\u0026gt;5+ years in a people-leadership role\u0026lt;/strong\u0026gt; managing and scaling teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep market expertise and strong understanding of the \u0026lt;strong\u0026gt;Canadian travel and hospitality landscape\u0026lt;/strong\u0026gt;, with experience driving local growth and community engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A combination of \u0026lt;strong\u0026gt;operational\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;and commercial skills\u0026lt;/strong\u0026gt; that will allow you to acquire supply across multiple channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;bold, compassionate, and action-oriented leader\u0026lt;/strong\u0026gt; with a \u0026lt;em\u0026gt;strong bias for action\u0026lt;/em\u0026gt; and a proven ability to develop, coach, and empower high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical and strategic thinker\u0026lt;/strong\u0026gt; who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to \u0026lt;strong\u0026gt;influence product, policy, and cross-functional teams\u0026lt;/strong\u0026gt; to unlock new revenue streams and improve host and market performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at leveraging tools, dashboards, and analytics to \u0026lt;strong\u0026gt;assess performance, identify trends, and drive accountability.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in \u0026lt;strong\u0026gt;achieving strong results through others\u0026lt;/strong\u0026gt;, including effective performance management and development of emerging leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known for creating a \u0026lt;strong\u0026gt;positive, driven, and inclusive team culture\u0026lt;/strong\u0026gt; grounded in collaboration, transparency, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognized as a \u0026lt;strong\u0026gt;go-to leader\u0026lt;/strong\u0026gt; who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and adept at \u0026lt;strong\u0026gt;leading multiple initiatives simultaneously\u0026lt;/strong\u0026gt;, turning strategy into action and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience \u0026lt;strong\u0026gt;growing supply and building partnerships with community and host groups\u0026lt;/strong\u0026gt; is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$205,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7721171?gh_jid=7721171","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3390500,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7721171,"updated_at":"2026-03-23T22:24:14-04:00","requisition_id":"ONE","title":"Head of Homes Supply, Hong Kong, Singapore and Taiwan","company_name":"Airbnb","first_published":"2026-03-18T08:37:26-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of Accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will report to the Asia Pacific Head of Homes and shape the growth and performance of Airbnb’s Homes business in Taiwan, Hong Kong, Singapore. Leading a\u0026amp;nbsp; team of high caliber Market Managers across the region, You’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You will also be the APAC liaison with the Hotel global team to help define and deploy the global hotel strategy in APAC. You’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and inspire a team of Account Managers to grow Airbnb’s Accommodation business across Taiwan, Hong Kong, Singapore , expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be APAC liaison with Global Hotels team and help penetrate global roadmap across APAC markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Destination Markets strategies to grow the destination business directing teams to tailor their approach based on market maturity and host segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute acquisition strategies to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Taiwan, Hong Kong, Singapore\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Global Markets, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate destination growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience, in Commercial roles, Strategy, global operations, business development or marketplace management.\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Travel Tech especially Hotels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3+ years in a people-leadership role managing and scaling teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise and strong understanding in at least one of the three markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Management Consulting is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A combination of operational and commercial skills that will allow you to acquire supply across multiple channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bold, compassionate, and action-oriented leader with a \u0026lt;em\u0026gt;strong bias for action\u0026lt;/em\u0026gt; and a proven ability to develop, coach, and empower high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience growing supply and building partnerships is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73691,"name":"Sales \u0026 Partnerships","child_ids":[73676,247,57796],"parent_id":60666}],"offices":[{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7543889?gh_jid=7543889","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339501,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7543889,"updated_at":"2026-01-19T03:08:31-05:00","requisition_id":"ONE","title":"Head of Homes Supply, India","company_name":"Airbnb","first_published":"2026-01-16T04:43:29-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Homes team is responsible for growing Airbnb’s supply base and growing the destination business, ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;In this role, you will report to the APAC Head of Homes and shape the growth and performance of Airbnb’s Homes business across India Leading a small mighty team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. and set Through close collaboration with cross-functional partners, such as Global Markets, Policy, Legal and Comms\u0026amp;nbsp; you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Lead and inspire\u0026lt;/strong\u0026gt; a team of Market Managers (Account Managers) to grow Airbnb’s Homes supply across India, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build Destination India strategies\u0026lt;/strong\u0026gt; to grow the destination business directing teams to tailor their approach based on market maturity and host segmentation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Design and execute acquisition strategies\u0026lt;/strong\u0026gt; to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experiment boldly \u0026lt;/strong\u0026gt;to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across India and beyond.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; with Global Markets, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Monitor and own business performance\u0026lt;/strong\u0026gt;, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Identify market trends and opportunities\u0026lt;/strong\u0026gt;, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Coach and develop talent\u0026lt;/strong\u0026gt;, building a high-performing team culture that values experimentation, accountability, and continuous growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;14+ years of experience\u0026lt;/strong\u0026gt; in global operations, business development, or marketplace management, with \u0026lt;strong\u0026gt;3+ years in a people-leadership role\u0026lt;/strong\u0026gt; managing and scaling teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Expertise and strong understanding of the \u0026lt;strong\u0026gt;Indian tech industry. \u0026lt;/strong\u0026gt;Experience in travel tech is a plus. Experience in Management consulting is also a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Analytical and strategic thinker\u0026lt;/strong\u0026gt; who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A combination of \u0026lt;strong\u0026gt;operational\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;and commercial skills\u0026lt;/strong\u0026gt; that will allow you to acquire supply across multiple channels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A \u0026lt;strong\u0026gt;bold, compassionate, and action-oriented leader\u0026lt;/strong\u0026gt; with a \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;strong bias for action\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; and a proven ability to develop, coach, and empower high-performing teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven ability to \u0026lt;strong\u0026gt;influence product, policy, and cross-functional teams\u0026lt;/strong\u0026gt; to unlock new revenue streams and improve host and market performance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Skilled at leveraging tools, dashboards, and analytics to \u0026lt;strong\u0026gt;assess performance, identify trends, and drive accountability.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated success in \u0026lt;strong\u0026gt;achieving strong results through others\u0026lt;/strong\u0026gt;, including effective performance management and development of emerging leaders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Known for creating a \u0026lt;strong\u0026gt;positive, driven, and inclusive team culture\u0026lt;/strong\u0026gt; grounded in collaboration, transparency, and continuous improvement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Recognized as a \u0026lt;strong\u0026gt;go-to leader\u0026lt;/strong\u0026gt; who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Highly organized and adept at \u0026lt;strong\u0026gt;leading multiple initiatives simultaneously\u0026lt;/strong\u0026gt;, turning strategy into action and results.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Previous experience \u0026lt;strong\u0026gt;growing supply and building partnerships \u0026lt;/strong\u0026gt;is highly valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹4,100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹5,800,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7721178?gh_jid=7721178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3390503,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7721178,"updated_at":"2026-03-31T05:53:15-04:00","requisition_id":"ONE","title":"Head of Homes Supply, Southeast Asia","company_name":"Airbnb","first_published":"2026-03-19T20:45:03-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of Accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will report to the Asia Pacific Head of Homes and shape the growth and performance of Airbnb’s Homes business across Southeast Asia Leading a\u0026amp;nbsp; team of high caliber Market Managers across the region, You’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. and set Through close collaboration with cross-functional partners, such as Global Markets, Policy, Legal and Comms\u0026amp;nbsp; you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and inspire a team of Account Managers to grow Airbnb’s Homes and Hotel business across Southeast Asia, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of Acquisition Managers and Vendors to increase the supply of high quality accommodations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Destination Southeast Asia strategies to grow the destination business directing teams to tailor their approach based on market maturity and host segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute acquisition strategies to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Southeast Asia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Global Markets, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate destination growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience, in Commercial roles, Strategy, global operations, business development or marketplace management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Industry experience in tech, FMCG or Travel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5+ years in a people-leadership role managing and scaling teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise and strong understanding of the Regulated Markets n tech industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Management Consulting is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A combination of operational and commercial skills that will allow you to acquire supply across multiple channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bold, compassionate, and action-oriented leader with a \u0026lt;em\u0026gt;strong bias for action\u0026lt;/em\u0026gt; and a proven ability to develop, coach, and empower high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;growing supply and building partnerships \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;is highly valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73691,"name":"Sales \u0026 Partnerships","child_ids":[73676,247,57796],"parent_id":60666}],"offices":[{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7760751?gh_jid=7760751","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3390503,"location":{"name":"Bangkok, Thailand"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7760751,"updated_at":"2026-03-31T05:53:15-04:00","requisition_id":"ONE","title":"Head of Homes Supply, Southeast Asia","company_name":"Airbnb","first_published":"2026-03-27T03:47:40-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of Accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will report to the Asia Pacific Head of Homes and shape the growth and performance of Airbnb’s Homes business across Southeast Asia Leading a\u0026amp;nbsp; team of high caliber Market Managers across the region, You’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. and set Through close collaboration with cross-functional partners, such as Global Markets, Policy, Legal and Comms\u0026amp;nbsp; you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and inspire a team of Account Managers to grow Airbnb’s Homes and Hotel business across Southeast Asia, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of Acquisition Managers and Vendors to increase the supply of high quality accommodations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Destination Southeast Asia strategies to grow the destination business directing teams to tailor their approach based on market maturity and host segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute acquisition strategies to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Southeast Asia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Global Markets, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate destination growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience, in Commercial roles, Strategy, global operations, business development or marketplace management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Industry experience in tech, FMCG or Travel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5+ years in a people-leadership role managing and scaling teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise and strong understanding of the Regulated Markets n tech industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Management Consulting is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A combination of operational and commercial skills that will allow you to acquire supply across multiple channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bold, compassionate, and action-oriented leader with a \u0026lt;em\u0026gt;strong bias for action\u0026lt;/em\u0026gt; and a proven ability to develop, coach, and empower high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;growing supply and building partnerships \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;is highly valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73691,"name":"Sales \u0026 Partnerships","child_ids":[73676,247,57796],"parent_id":60666}],"offices":[{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7676188?gh_jid=7676188","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3377029,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7676188,"updated_at":"2026-03-11T14:15:05-04:00","requisition_id":"ONE","title":"Head of Policy, ANZ","company_name":"Airbnb","first_published":"2026-03-09T20:23:35-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy team partners with governments, legislators, regulators, and community stakeholders to shape fair, forward-looking rules for the sharing economy. We work across local, national, and regional levels to ensure policymakers understand the economic and social value our host community brings to cities and countries, while addressing legitimate concerns around housing, safety, and community impact. Combining rigorous policy analysis with strategic partnerships, research, data insights, community engagement, media strategy, and targeted advocacy campaigns, we operate both proactively and reactively to advance sustainable regulatory frameworks. Our goal is to create durable policy solutions that enable our hosts to thrive, support responsible tourism, and position Airbnb as a constructive, long-term partner to governments and communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Head of Policy, ANZ (Policy Lead) is responsible for developing and executing a fully integrated plan across Australia and New Zealand, using all available strategies and resources, informed by data, local insights and best practices that aims to protect and further the growth of Airbnb and our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Head of Policy, ANZ (Policy Lead) is also responsible for working in partnership with the supporting the relevant cross functional teams in identifying strategic business opportunities in the region, ensuring that opportunities to implement projects and initiatives in the region are flagged\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategy development and execution: Own the development and execution of comprehensive public policy strategies for each priority state in Australia and/or New Zealand, as determined through close collaboration with the Regional Director for Asia Pacific, the Country Manager for Australia and New Zealand and other cross-functional leaders in Australia and New Zealand. This includes securing regulatory clarity, mitigating business risk, and enabling sustainable supply growth. It will entail the development of detailed plans for achieving policy outcomes using earned and paid media, digital communication, mobilization tactics and partnership development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Government and regulatory engagement: Develop and maintain trusted relationships with senior policymakers, regulators, legislators, and enforcement authorities at local, state, and national levels. Lead legislative and regulatory engagement, including negotiating statutory language, drafting regulatory submissions, shaping implementation guidance, and advancing policy reforms that support responsible home sharing and tourism growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Campaign design and execution: Design and execute integrated advocacy campaigns that combine policy analysis, research, media strategy, coalition building, community mobilization, digital engagement, and strategic partnerships. Deploy a range of tools — from data-driven research and economic analysis to earned and paid media — to influence policy outcomes and shift public narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business advisory and cross-functional leadership: Advise senior leadership and cross-functional teams (Legal, Communications, Supply, Marketing) on regulatory developments and emerging risks. Translate complex policy environments into clear strategic recommendations that inform operational decisions, and go-to-market strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team leadership: Lead and develop a high-performing public policy team, setting clear priorities, performance expectations, and accountability frameworks. Foster an inclusive culture grounded in collaboration, integrity, and strategic rigor. Ensure disciplined execution, resource allocation, and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coalition and stakeholder development: Build and manage coalitions with industry partners, trade associations, civil society groups, research institutions, and community stakeholders. Identify and cultivate credible third-party advocates to support policy objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;External advocacy and reputation management: Represent Airbnb at senior political and industry forums, and serve as a spokesperson when appropriate. Proactively manage reputational risks and respond to emerging regulatory challenges with coordinated, strategic engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk mitigation: Continuously monitor legislative and regulatory developments, anticipate emerging threats, and implement mitigation strategies to protect the company’s operating model and long-term growth trajectory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultant and resource management: Manage the ANZ Policy budget, and external advisors and consultants, ensuring alignment with strategic priorities, clear deliverables, and disciplined execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience and Policy Expertise\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least twelve (12) years of experience working on complex public policy, regulatory, or legislative issues in government, private sector, consulting, or non-governmental organizations; experience spanning both public and private sectors is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of influencing regulatory or legislative outcomes, including shaping statutory language, regulatory frameworks, or implementation guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience in one or more relevant sectors such as tourism, housing, land use, urban policy, technology platforms, digital marketplaces, or e-commerce regulation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in politically sensitive or high-profile regulatory environments where media, community, and stakeholder dynamics materially influence outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Leadership and Organizational Capability\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Significant people leadership experience, including building, developing, and retaining high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strength in delegation, performance management, coaching, and succession planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading through ambiguity and change, setting clear priorities in fast-moving environments with competing demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage external advisors and consultants with disciplined accountability and strategic alignment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic and Analytical Skills\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize complex legal, regulatory, and political developments into clear strategic recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and executing integrated advocacy strategies that may include coalition-building, research, data analysis, media engagement, and community mobilization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong political judgment and risk assessment skills, with the ability to anticipate regulatory threats and identify opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder and Communication Skills\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Credibility and presence to engage confidently with senior government officials, regulators, legislators, industry leaders, and media when required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including drafting policy submissions, position papers, executive briefings, and public-facing materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence senior internal stakeholders and align cross-functional teams around shared policy objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Operating Style\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Highly self-directed, capable of operating independently in under-resourced or evolving environments while maintaining strategic discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel frequently as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}]},{"absolute_url":"https://careers.airbnb.com/positions/7737620?gh_jid=7737620","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394674,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7737620,"updated_at":"2026-03-20T05:43:47-04:00","requisition_id":"ONE","title":"Homes Supply Growth Manager","company_name":"Airbnb","first_published":"2026-03-20T05:43:47-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Homes Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Growth Manager based in Sydney, you will be responsible for the growth and scaled acquisition of high-quality hosts and homes. You will develop and manage a range of integrated growth campaigns and initiatives to ignite our lead generation efforts across Australia and New Zealand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Focusing on these responsibilities, you will build upon Airbnb’s strong brand and increase hosting awareness and consideration and accelerate leads through the acquisition pipeline, collaborating with cross-functional and global teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition including: acquisition strategy development, generating and converting supply leads and strategic partners relationship management and building new growth levers from scratch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help develop and iterate scalable localised supply growth strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a program of new and existing host growth projects, partners and campaigns\u0026amp;nbsp; to meet and exceed quarterly and annual sales goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities to organic supply growth within the core and small host segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard strategic supply and lead generation partners to deliver high quality hosting leads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with partners and industry conferences across the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate host prospects on the benefits of hosting ensuring they have the tools and knowledge to get started\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with internal teams on product, policy, marketing and other internal stakeholders to tune our acquisition engine\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep knowledge of the host prospect journey, key segments and be the go-to source for all information relating to campaigns, local policies and market dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver scaled events and campaigns that will see you work on highly visible, integrated and logistically complex acquisition events delivered in our priority markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts\u0026amp;nbsp; in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, legal and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in growth marketing, sales, business development and program management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in technology, travel, hospitality and marketplace sectors or operating in a high-growth scale-up business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritisation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and ability to transform and interpret data into actionable insights to build and implement growth strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to travel to assigned markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}]},{"absolute_url":"https://careers.airbnb.com/positions/7672092?gh_jid=7672092","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375982,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7672092,"updated_at":"2026-03-11T20:34:28-04:00","requisition_id":"ONE","title":"Knowledge Strategist (Mandarin)","company_name":"Airbnb","first_published":"2026-03-04T08:28:53-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Knowledge Strategist you support the delivery of the departmental vision and goals as outlined by Content \u0026amp;amp; Knowledge Management (CKM)\u0026amp;nbsp; leadership. You work closely with CKM leadership and assist with translating vision and strategy into executable business goals. You take ownership of those goals and lead them from inception to execution. This is a full time position based in Seoul.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your role includes assessing content \u0026amp;amp; knowledge management effectiveness and challenging our ways of working, improving the user experience for both our end users as well as content operations, and assisting with maintaining a well functioning CKM operation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your role will require you to work closely with outsourced CKM support functions and be the POC between our outsourced KM operations and Airbnb. In that function you support change management, co-deliver projects and coordinate KM resources to assist with the delivery of content and knowledge management tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are an experienced content \u0026amp;amp; knowledge management expert who seeks to support the organization by applying your keen planning skills, ability to identify process and systems improvements and collaborate with Program/Product Managers to improve the user experience of any surface we own and support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You collaborate with content/knowledge developers and cross-functional partners to translate user stories into user documents, release notes, technical documentation, integration product information, and other types of documentation to achieve assigned project goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You coordinate large-scale CKM projects and work with other team members and cross-functional partners to deliver initiatives that require changes across multiple knowledge and content platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work closely with program and product managers to measure content effectiveness, identify improvements, propose and deliver plans to increase content quality and effectiveness (SEO, workflow utilization, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You provide technical writing support and decipher directions provided on scripted storyboards, process maps, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You collaborate with Regional Partner Management teams to drive site(s)/market performance; incl. working cross functionally between Quality, Business Process Improvement and Site Leads to identify knowledge gaps and resolve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You coordinate outsourced KM operations, oversee assigned deliverables and evaluate performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will maintain localized (CJK) Service Catalogue, KM Manual, operating model to ensure efficiency and business continuity, if applicable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in multi faceted technical and instructional content writing or relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a content project management function or relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native or near-native proficiency in English and Mandarin (Simplified Chinese), with demonstrated excellence in writing, editing and proofreading in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in adopting and optimizing style standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with C/KM systems (Drupal, Confluence, ContentStack, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of customer service and contact center operations, strong experience writing for customer support audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work in a multicultural, multilingual and global organisation; highly familiar with the dynamics and culture of working in global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable organizational and time-management skills; ability to manage large, complex, cross-functional project that require deep collaboration and coordination across initiatives and programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and driven by delivering impeccable quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical and creative thinker; you\u0026#39;ve the ability to negotiate and implement adhoc course corrections to keep assigned tasks/projects on track\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly independent, comfortable working autonomously and pro-actively seeks out support to unblock assigned tasks/projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful, adaptable and comfortable with ambiguity; proven experience working in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying project management methodologies such as PMP, Scrum/Agile; beneficial\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills with the ability to engage and influence consensus and collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data, derive insights, identify and drive continuous improvement initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275}]},{"absolute_url":"https://careers.airbnb.com/positions/7647849?gh_jid=7647849","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369172,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7647849,"updated_at":"2026-03-31T11:36:49-04:00","requisition_id":"ONE","title":"Law Enforcement Engagement Lead - EMEA","company_name":"Airbnb","first_published":"2026-03-18T05:27:06-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 200 countries and regions. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the Airbnb Global Safety and Risk Management (GSRM) team, as a component of Fraud and Safety Operations, is to foster a safe, secure, and healthy workplace for our employee community and peace of mind for Airbnb’s global community. Airbnb GSRM programs include Global Threat Assessment Program; Insider Threat Prevention Program; and Global Law Enforcement Liaison \u0026amp;amp; Organized Crime Syndicates Investigations (OCSI).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Law Enforcement Liaison team is comprised of Law Enforcement Operations (LE Ops) and Global Law Enforcement Engagement (GLEE). LE Ops is responsible for liaising with law enforcement agencies on public safety and/or criminal matters with an alleged nexus to Airbnb. This includes processing law enforcement data disclosure requests, contributing to law enforcement investigations involving Airbnb stakeholders, and advancing trusted relationships with international law enforcement agencies in the interest of public and life safety. Working alongside LE Ops, the GLEE practice conducts strategic bilateral and multilateral engagement with international law enforcement entities and relevant domestic security services in a proactive manner to develop and nurture new relationships and strengthen established trusted relationships with partners to mitigate online and offline criminal and life safety threats to the Airbnb community.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Law Enforcement Engagement Regional Lead for Europe, the Middle East, and Africa (EMEA) is responsible for driving strategic bilateral and multilateral communication, cooperation, and collaboration efforts with law enforcement entities and domestic security services located and/or operating in EMEA to protect Airbnb equities and stakeholders from criminal threats and acts of violence in close coordination with other Airbnb GSRM teams. The Global Law Enforcement Engagement Regional Lead for EMEA\u0026amp;nbsp; will report directly to the Manager, Global Law Enforcement Engagement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb seeks a dynamic professional with a strong background as a law enforcement and/or domestic security service official to develop strategic initiatives to align Fraud \u0026amp;amp; Safety Operations’ priorities and effective global law enforcement engagements in a dynamic and fluid environment where life safety is the top priority. The successful candidate brings law enforcement expertise with experience working in EMEA, strong interpersonal and communications skills, initiative, a collaborative mindset, and a passion for safeguarding the Airbnb enterprise and community from criminal and life safety threats.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop, and manage Airbnb efforts to cultivate trusted and reliable relationships with law enforcement partners in the EMEA region to safeguard the Airbnb community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and promote effective information exchange and collaboration with regional law enforcement on criminal threat and life safety matters that endanger the Airbnb community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop, and maintain effective working relationships with law enforcement and government authorities in EMEA by building partnerships and coalitions through liaison with international law enforcement organizations (e.g., UNODC, INTERPOL, Europol, AFRIPOL, AIMC, IACP, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead regional and contribute to global efforts to develop programs, events, and presentations to educate key external bilateral and multilateral partner agencies and entities to promote Airbnb’s trust and safety capabilities and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expertise and conduct cross-functional collaboration with internal teams and fellow Airbnb stakeholders on law enforcement engagement matters in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and/or contribute to law enforcement communication and correspondence during crisis response and/or high-risk law enforcement operations in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify market segments and external partnership opportunities to improve Airbnb law enforcement liaison, communication, and liaison in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and overcome barriers to successful, collaborative law enforcement operations and data exchange in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Airbnb legal, community support, and public policy teams to achieve effective engagement with law enforcement authorities, regulators, and legislators on online safety, security, and law enforcement issues in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, analyze, and communicate data, metrics, and performance measures to inform and evaluate the effectiveness of law enforcement engagement in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage logistics of projects from start to finish, including identifying and scoping opportunities, aligning with different teams and functions, advancing contractual agreements, coordinating rollouts, and managing budgets.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience as a law enforcement or domestic security service officer with demonstrated expertise in investigating and preventing serious and organized crime, acts of violence, and threats to public safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Law enforcement expertise and experience in conducting complex investigations involving criminal acts and/or national security matters including but not limited to violent crime, organized crime (e.g., human trafficking, drug trafficking, financial fraud, etc.), child sexual exploitation, terrorism/violent extremism, and cybercrime.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional work experience with law enforcement agencies and organizations located and/or operating in the European Union.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working collaboratively with law enforcement managing/addressing law enforcement requests for information, production/judicial orders, emergency disclosure requests, Mutual Legal Assistant Treaty (MLAT) requests, and emergencies-in-progress from a range of varied and legal systems common to EMEA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional working knowledge of legal frameworks associated with individual data privacy rights, particularly the European Union’s General Data Protection Regulation (GDPR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Law enforcement training, expertise, and experience in crisis planning and management and critical incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a global environment, including an understanding of cultural differences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated maintenance of a highly developed network of resources, cultivated through years of building relationships with global law enforcement and security services, ensuring liaison effectiveness in varied regions with complex geopolitical, cultural, and business environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and written communication and presentation skills, including an ability to deliver clear and concise executive presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and analytical skills, and a demonstrated record of cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional presence and ability to interact effectively with executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of inspiring trust and confidence through effective communication and interpersonal skills with employees at all levels within Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound work ethic, judgment, and ability to work independently with minimal supervisory oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel frequently throughout EMEA, and periodically to other regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and flexibility to support GSRM functions in EMEA on a 24/7 basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native Proficiency (fluency) in English and French languages is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€90.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€110.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€90.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€115.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":64281,"name":"France","location":null,"child_ids":[178],"parent_id":17516},{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7742798?gh_jid=7742798","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369172,"location":{"name":"France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7742798,"updated_at":"2026-03-31T11:37:06-04:00","requisition_id":"ONE","title":"Law Enforcement Engagement Lead - EMEA","company_name":"Airbnb","first_published":"2026-03-23T10:56:03-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 200 countries and regions. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the Airbnb Global Safety and Risk Management (GSRM) team, as a component of Fraud and Safety Operations, is to foster a safe, secure, and healthy workplace for our employee community and peace of mind for Airbnb’s global community. Airbnb GSRM programs include Global Threat Assessment Program; Insider Threat Prevention Program; and Global Law Enforcement Liaison \u0026amp;amp; Organized Crime Syndicates Investigations (OCSI).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Law Enforcement Liaison team is comprised of Law Enforcement Operations (LE Ops) and Global Law Enforcement Engagement (GLEE). LE Ops is responsible for liaising with law enforcement agencies on public safety and/or criminal matters with an alleged nexus to Airbnb. This includes processing law enforcement data disclosure requests, contributing to law enforcement investigations involving Airbnb stakeholders, and advancing trusted relationships with international law enforcement agencies in the interest of public and life safety. Working alongside LE Ops, the GLEE practice conducts strategic bilateral and multilateral engagement with international law enforcement entities and relevant domestic security services in a proactive manner to develop and nurture new relationships and strengthen established trusted relationships with partners to mitigate online and offline criminal and life safety threats to the Airbnb community.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Law Enforcement Engagement Regional Lead for Europe, the Middle East, and Africa (EMEA) is responsible for driving strategic bilateral and multilateral communication, cooperation, and collaboration efforts with law enforcement entities and domestic security services located and/or operating in EMEA to protect Airbnb equities and stakeholders from criminal threats and acts of violence in close coordination with other Airbnb GSRM teams. The Global Law Enforcement Engagement Regional Lead for EMEA\u0026amp;nbsp; will report directly to the Manager, Global Law Enforcement Engagement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb seeks a dynamic professional with a strong background as a law enforcement and/or domestic security service official to develop strategic initiatives to align Fraud \u0026amp;amp; Safety Operations’ priorities and effective global law enforcement engagements in a dynamic and fluid environment where life safety is the top priority. The successful candidate brings law enforcement expertise with experience working in EMEA, strong interpersonal and communications skills, initiative, a collaborative mindset, and a passion for safeguarding the Airbnb enterprise and community from criminal and life safety threats.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop, and manage Airbnb efforts to cultivate trusted and reliable relationships with law enforcement partners in the EMEA region to safeguard the Airbnb community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and promote effective information exchange and collaboration with regional law enforcement on criminal threat and life safety matters that endanger the Airbnb community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop, and maintain effective working relationships with law enforcement and government authorities in EMEA by building partnerships and coalitions through liaison with international law enforcement organizations (e.g., UNODC, INTERPOL, Europol, AFRIPOL, AIMC, IACP, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead regional and contribute to global efforts to develop programs, events, and presentations to educate key external bilateral and multilateral partner agencies and entities to promote Airbnb’s trust and safety capabilities and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expertise and conduct cross-functional collaboration with internal teams and fellow Airbnb stakeholders on law enforcement engagement matters in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and/or contribute to law enforcement communication and correspondence during crisis response and/or high-risk law enforcement operations in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify market segments and external partnership opportunities to improve Airbnb law enforcement liaison, communication, and liaison in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and overcome barriers to successful, collaborative law enforcement operations and data exchange in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Airbnb legal, community support, and public policy teams to achieve effective engagement with law enforcement authorities, regulators, and legislators on online safety, security, and law enforcement issues in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, analyze, and communicate data, metrics, and performance measures to inform and evaluate the effectiveness of law enforcement engagement in EMEA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage logistics of projects from start to finish, including identifying and scoping opportunities, aligning with different teams and functions, advancing contractual agreements, coordinating rollouts, and managing budgets.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience as a law enforcement or domestic security service officer with demonstrated expertise in investigating and preventing serious and organized crime, acts of violence, and threats to public safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Law enforcement expertise and experience in conducting complex investigations involving criminal acts and/or national security matters including but not limited to violent crime, organized crime (e.g., human trafficking, drug trafficking, financial fraud, etc.), child sexual exploitation, terrorism/violent extremism, and cybercrime.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional work experience with law enforcement agencies and organizations located and/or operating in the European Union.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working collaboratively with law enforcement managing/addressing law enforcement requests for information, production/judicial orders, emergency disclosure requests, Mutual Legal Assistant Treaty (MLAT) requests, and emergencies-in-progress from a range of varied and legal systems common to EMEA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional working knowledge of legal frameworks associated with individual data privacy rights, particularly the European Union’s General Data Protection Regulation (GDPR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Law enforcement training, expertise, and experience in crisis planning and management and critical incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a global environment, including an understanding of cultural differences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated maintenance of a highly developed network of resources, cultivated through years of building relationships with global law enforcement and security services, ensuring liaison effectiveness in varied regions with complex geopolitical, cultural, and business environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and written communication and presentation skills, including an ability to deliver clear and concise executive presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and analytical skills, and a demonstrated record of cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional presence and ability to interact effectively with executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of inspiring trust and confidence through effective communication and interpersonal skills with employees at all levels within Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound work ethic, judgment, and ability to work independently with minimal supervisory oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel frequently throughout EMEA, and periodically to other regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and flexibility to support GSRM functions in EMEA on a 24/7 basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native Proficiency (fluency) in English and French languages is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€90.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€110.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":64281,"name":"France","location":null,"child_ids":[178],"parent_id":17516},{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7586592?gh_jid=7586592","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3353791,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7586592,"updated_at":"2026-03-12T08:14:26-04:00","requisition_id":"ONE","title":"Lead Advanced Analytics, Digital \u0026 AI Products","company_name":"Airbnb","first_published":"2026-03-12T08:14:26-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb\u0026#39;s business goals. The ACOE\u0026#39;s vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership \u0026amp;amp; economics.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The ACOE\u0026#39;s delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimisation of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritisation of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are looking for a hands-on lead advanced analyst\u0026amp;nbsp; who has demonstrated success in building an analytics team with functional expertise in building analytical solutions. Be a trusted partner to product teams and business leaders, across marketplace teams through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive day to day product analytics and build scalable analytical solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Owning the product analytics roadmap, prioritisation \u0026amp;amp; delivery of solutions in the Contact Center Product space.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate with engineering to define scalable logging and ensure observability across agentic and LLM workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimisations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate insights into strategic recommendations for senior leaders; shape product priorities through data.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Hire, mentor and up-level team capability in AI analytics, experiment best practices and storytelling. \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Min 8 or more years in industry experience and a degree (Masters or\u0026amp;nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong expertise in Python, SQL, A/B testing platforms and best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Expertise in EDA, hypothesis testing, significance testing, regression, clustering techniques, concepts of NLP/Text Mining, machine learning and deep learning techniques, language model fine-tuning etc\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Understanding of LLM architectures (e.g., prompt chains, retrieval augmentation, orchestration frameworks like LangChain or DSPy).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Data engineering foundations, including ability to work with data engineering teams on pipeline design, metric computation jobs, data model changes, and maintaining reliable end-to-end metric systems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with Agentic AI systems, human-in-the-loop design, and AI observability best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience designing and building metrics, from conception to building prototypes with data pipelines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with vector stores, embeddings, prompt instrumentation, and structured logging of LLM interactions would be a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Contact center domain and market place domain knowledge would be a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹2,940,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹4,170,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7612790?gh_jid=7612790","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3361649,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7612790,"updated_at":"2026-03-20T15:21:32-04:00","requisition_id":"MULTI","title":"Lead, Advanced Analytics, Product","company_name":"Airbnb","first_published":"2026-02-13T01:31:11-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is seeking a Lead, Advanced Analytics, Product.\u0026amp;nbsp; This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product decisions across topic areas such as pricing and calendar availability, and competitive intelligence. The role would partner directly with the head of Product for Marketplace.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build metrics / dimensions to monitor product and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Strategic Finance, Data and Analytical Engineering,and Data Science teams to ensure alignment and leverage synergies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage senior stakeholder relationships, ensuring clarity of communication and strategic alignment on analytics initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A quantitative undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 10+ years of industry experience in a Data Science, Analytics, or equivalent role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in data science, product analytics within a marketplace and pricing / monetization products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical expertise in data analysis, experimentation, causal inference, and familiarity with LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$185,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7572674?gh_jid=7572674","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3348689,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7572674,"updated_at":"2026-03-05T17:41:40-05:00","requisition_id":"ONE","title":"Lead, Advanced Analytics, Trust \u0026 Safety","company_name":"Airbnb","first_published":"2026-02-04T13:14:26-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our Fraud \u0026amp;amp; Safety organization (FSO).\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;The Fraud \u0026amp;amp; Safety organization protects, guides, and mobilizes the creation and defense of trust in our community and on our platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;Advanced Analytics within FSO team enables, facilitates, and streamlines integrated data-driven decision making across the Product, Operations \u0026amp;amp; Policy organizations. The team is committed to operational excellence and community experience through a culture of problem-solving, guided by data and research. We inject quantitative measurements into our user journey, product defense and frictions, processes and implement objective indicators of success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a part of a FSO product \u0026amp;amp; operations data squad composed of product managers, engineers, ops analysts, data analysts and data scientists designing and building scalable and robust products and systems to detect and support the mitigation of fraud activities across the entire platform (Account Integrity, Content Integrity, Financial Fraud, Safety, Identity etc.). You will both develop and support the creation of robust data insights through cross-functional partnerships, and will utilize and help to strengthen and improve the end-to-end trusted user journey (pre-trip, on-trip and post-trip). You will create data narratives and influence experimentation platforms to guide the seamless execution of new products, processes and systems, balancing the safety and expression needs of our community and business and operational challenges.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about solving complex problems within the Fraud \u0026amp;amp; Safety domain with data \u0026amp;amp; insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and drive data-driven product roadmap for the FSO - Defense Platform working group. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product \u0026amp;amp; Engineering managers of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the business insights \u0026amp;amp; reporting platform to detect and support the mitigation of potential fraud behavior and actors across the Airbnb platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data modeling of the various entities involved in the Trust creation and defense including hosts, guests, agents, and others using tools \u0026amp;amp; frameworks for optimizing community end-to-end journey by minimizing undesired frictions while introducing proactive product defenses on our platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence experimentation \u0026amp;amp; measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5+ years of industry experience in business analytics and a degree (Masters or\u0026amp;nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;[Must have] \u0026lt;/strong\u0026gt;Have experience supporting \u0026lt;strong\u0026gt;trust and safety \u0026lt;/strong\u0026gt;and/or have worked closely with \u0026lt;strong\u0026gt;policy, content moderation, or security teams\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with\u0026amp;nbsp; non-experimental causal inference methods, experimentation and machine learning techniques,\u0026amp;nbsp; ideally in a multi-sided platform setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of\u0026amp;nbsp; schema design and high-dimensional data modeling (ETL framework like Airflow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$157,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$185,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7748719?gh_jid=7748719","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3397807,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7748719,"updated_at":"2026-03-27T12:47:36-04:00","requisition_id":"ONE","title":"Legal Intern, France","company_name":"Airbnb","first_published":"2026-03-26T13:06:53-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Legal Intern to join the France Legal team for a 6-month internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Legal team at Airbnb embodies the company’s innovative and entrepreneurial spirit. Airbnb continues to break new ground in matters of policy and law around the world. Where some see obstacles, we see opportunities to find creative and practical solutions. We’re an adventurous, fast-moving group that supports many functions and teams across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The France Legal Team oversees a broad spectrum of matters, ranging from litigation to public affairs, commercial work, and regulatory compliance, amongst others. The team collaborates extensively across various departments, supporting cross-functional initiatives and ensuring alignment with both organizational objectives and legal requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into a small and dynamic team where you’ll contribute to challenging projects. Your manager, team, and our employee community will strive to be superhosts to you. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work with members of the legal team, including other interns, and folks from across the organization to support a variety of legal functions, which may include: Regulatory/Policy, Litigation, Commercial, Marketing, Product, Corporate, Privacy, Employment, etc. You’ll get exposure to many functional areas, and will have opportunities to work on legal questions for multiple of these teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be expected to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to achieve project milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete projects crossing different areas of law, balancing priorities and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with the legal team and other stakeholders to provide project updates and share your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively seek and provide feedback throughout the internship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in and contribute to the legal and broader Airbnb community\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This opportunity is for\u0026amp;nbsp;\u0026lt;strong\u0026gt;Master 2 student or enrolled in the bar school \u0026lt;/strong\u0026gt;with the following interests and skills:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in learning about in-house legal practice\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills in French and English, detail-oriented and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable reaching out and initiating communication with various team members\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable and able to adjust plans and manage changes effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills and interest in building relationships and collaborating with teams within and outside of Legal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for the Airbnb mission; experience with the platform is a plus!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization for employment in France is required and must be based in the Paris region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How to apply:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition to your resume, please submit a cover letter that answers the following questions:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Which Airbnb Core Value(s) most resonates with you?\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;What do you hope to gain from this internship?\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Why would you be a great addition to the Airbnb Legal team?\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Your location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is hybrid and you must be living in the Paris region and have work authorization for France to be eligible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base pay range shown below is annualized, is subject to change and may be modified in the future.\u0026amp;nbsp; This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€25.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€25.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73688,"name":"Intern","child_ids":[],"parent_id":73700}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}]},{"absolute_url":"https://careers.airbnb.com/positions/7258830?gh_jid=7258830","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3249616,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7258830,"updated_at":"2026-01-22T14:45:54-05:00","requisition_id":"ONE","title":"Localization Manager, Canada","company_name":"Airbnb","first_published":"2025-09-19T11:19:58-04:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Personne ne peut lancer un mouvement mondial tout seul. Il faut toute une équipe pour réaliser de grandes choses. Airbnb aide tout le monde à se sentir chez soi, partout. C\u0026#39;est la plus grande entreprise d\u0026#39;hébergement au monde axée sur la communauté. Chaque jour, on connecte des milliers de voyageurs et d\u0026#39;hôtes en ligne, ce qui nous permet de faire vivre des expériences significatives dans le monde réel. On aide les gens à vivre comme des gens du coin dans des endroits inconnus tout en brisant les barrières culturelles et en rassemblant le monde.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous vous réveillez tous les matins en vous demandant comment vous pouvez contribuer à la création d\u0026#39;une expérience vraiment locale qui ravira les utilisateurs du monde entier? Aimez-vous travailler avec des équipes techniques, de contenu, de conception et de marketing? Voulez-vous faire partie de l\u0026#39;une des équipes qui travaillent activement à donner vie à la mission d\u0026#39;Airbnb, où chacun peut se sentir chez soi, ailleurs? Aimez-vous travailler dans une entreprise dynamique et en pleine croissance où on a du plaisir? Aimez-vous travailler dans une équipe multiculturelle? Aimez-vous être responsable de la stratégie de localisation pour votre marché?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Si vous avez répondu oui à toutes les questions ci-dessus, on est intéressés. L\u0026#39;équipe de localisation d\u0026#39;Airbnb est à la recherche d\u0026#39;un·e responsable de la localisation d\u0026#39;expérience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;attend à la plus grosse reprise des voyages du siècle avec la fin de la pandémie de COVID-19 dans le monde et la réouverture complète des voyages internationaux. Airbnb se réinvente en raison de son introduction en bourse et du monde post-pandémique. La stratégie marketing et produit d\u0026#39;Airbnb a évolué et devient de plus en plus sophistiquée et exigeante. En conséquence, l\u0026#39;équipe de localisation a grandi rapidement avec l\u0026#39;entreprise et a constamment évolué et augmenté notre portée, notre impact et notre influence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Chez Airbnb, la localisation est passée de la gestion traditionnelle de la traduction à un moteur clé de la croissance internationale. Notre équipe collabore avec les équipes de lancement pour tous les contenus, en lançant des fonctionnalités de produits de base complexes comme le Translation Engine, un service de traduction automatique spécialisé adapté au contenu généré par les utilisateurs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En tant que responsable de la localisation, vous jouerez un rôle central dans nos efforts d\u0026#39;expansion internationale, une priorité absolue pour Airbnb. Vous rejoindrez l\u0026#39;équipe de direction principale de votre région, façonnant les initiatives locales et adaptant les stratégies mondiales pour répondre aux besoins du marché. Votre rôle consistera non seulement à piloter la stratégie linguistique, mais aussi à favoriser la collaboration avec les parties prenantes internes et les partenaires externes pour créer des produits internationalisés qui sont bien adaptés aux publics locaux.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Les responsables de la localisation agissent en tant qu\u0026#39;experts linguistiques et culturels en collaborant avec les équipes locales pour élaborer une stratégie visant à stimuler la croissance de l\u0026#39;entreprise, en adaptant et en développant des produits et des services qui répondent aux besoins locaux. Vous devez porter le ton, le style et la voix d\u0026#39;Airbnb, ainsi que garantir la qualité et l\u0026#39;excellence dans votre langue. En tant que responsable de la localisation, vous êtes non seulement passionné·e par les langues et les cultures, mais aussi par l\u0026#39;idée d\u0026#39;offrir à nos utilisateurs une expérience native sur toutes les plateformes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Si vous voulez façonner le monde de l\u0026#39;économie de partage, Airbnb est l\u0026#39;endroit idéal. On travaille dur, on rit beaucoup, on échange sans arrêt et on vit ensemble des moments inoubliables.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le rôle et la responsabilité du responsable de la localisation d\u0026#39;Airbnb vont au-delà de l\u0026#39;objectif traditionnel d\u0026#39;assurer la qualité du contenu traduit:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Travailler en étroite collaboration avec le directeur national, le directeur du marketing, le conseiller juridique, le directeur des opérations commerciales, des politiques et des communications pour élaborer des stratégies commerciales qui s\u0026#39;alignent aux objectifs d\u0026#39;Airbnb sur votre marché.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;En plus d\u0026#39;être l\u0026#39;expert·e linguistique et culturel·le de la région ou du marché, partager de manière proactive la feuille de route et le but derrière les mises à jour de produits pour utiliser et adopter la stratégie mondiale dans le marché cible.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifier et comprendre les attentes du marché en élaborant des stratégies linguistiques qui offrent aux utilisateurs une expérience authentique au Canada.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir une expertise linguistique et culturelle dans l\u0026#39;élaboration d\u0026#39;une stratégie pour stimuler la croissance internationale, en influençant de manière proactive les parties prenantes pour offrir la meilleure expérience utilisateur possible à la communauté mondiale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mener et diriger la localisation des noms de produits et des textes créatifs en impliquant et en représentant les équipes locales pour bien établir la marque Airbnb sur les marchés internationaux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lancer et mener des conversations avec les équipes centrales et locales pour influencer les changements de produits afin de répondre aux besoins du marché.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chercher activement à connaître les besoins des utilisateurs internationaux d\u0026#39;Airbnb en collaboration avec l\u0026#39;équipe de recherche et d\u0026#39;analyse des consommateurs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les défis du processus de localisation et diriger les initiatives d\u0026#39;amélioration de la qualité de la localisation au niveau de la langue et de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimiser la stratégie pour atteindre l\u0026#39;excellence en matière de qualité de localisation sur toutes les plateformes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;assurer que les fournisseurs de traduction et d\u0026#39;assurance qualité offrent un service de haute qualité conforme aux standards d\u0026#39;Airbnb. Évaluer les indicateurs des fournisseurs pour identifier les problèmes ou les tendances et apporter des améliorations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordonner les remarques linguistiques des utilisateurs et des employés d\u0026#39;Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Élaborer et maintenir des standards et des lignes directrices linguistiques et culturelles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer à la rédaction de contenu pour les initiatives de marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travailler avec les responsables des programmes de localisation et les responsables de l\u0026#39;assurance qualité linguistique pour s\u0026#39;assurer qu\u0026#39;on offre des produits de qualité supérieure à l\u0026#39;international.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plus de 8\u0026amp;nbsp;ans d\u0026#39;expérience en localisation de produits avec une expérience avérée en stratégie de localisation dans les lancements internationaux, ainsi qu\u0026#39;en gestion de la qualité linguistique et de la localisation de contenu.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise de l\u0026#39;anglais et connaissance du français canadien (langue maternelle) obligatoire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans l\u0026#39;élaboration de stratégies de marché fondées sur des études de marché approfondies et l\u0026#39;analyse de données.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forte capacité à collaborer entre les fonctions et à faire avancer les partenariats et les initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à faire preuve d\u0026#39;initiative et à travailler de manière autonome, ainsi qu\u0026#39;à mener des initiatives à un niveau stratégique.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience exceptionnelle en gestion de projet et de programme, en gestion de partenaires et de parties prenantes, avec une expérience de travail au sein d\u0026#39;équipes interfonctionnelles dans différents fuseaux horaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellente capacité à gérer de multiples et diverses parties prenantes à travers les entreprises et les niveaux de direction avec d\u0026#39;excellentes compétences en communication et en présentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience démontrant une capacité à prendre des initiatives, à se motiver, à obtenir des résultats et à assumer ses responsabilités.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler à la fois aux niveaux stratégique et tactique, avec une expérience avérée de la mise en œuvre dans des environnements complexes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à établir des priorités et à gérer des demandes contradictoires.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Envoyez votre resume/CV en anglais*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$91,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$107,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":309,"name":"Localization","child_ids":[],"parent_id":73692}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7258829?gh_jid=7258829","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3249616,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7258829,"updated_at":"2026-01-22T14:45:27-05:00","requisition_id":"ONE","title":"Localization Manager, Canada","company_name":"Airbnb","first_published":"2025-09-19T11:19:57-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world. We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Do you wake up everyday asking yourself how you can impact the creation of a truly local experience that delights global users? Do you love working with content, design, marketing and engineering teams? Do you want to be part of one of the teams that is actively working on bringing to life Airbnb’s mission, where everyone can belong anywhere? Do you love to work in a fast-paced, fun, fast-growing company? Do you like to work in a multicultural team? Do you love owning the localization strategy for your market?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you answered yes to all the questions above, we would love to talk to you, as the Localization team at Airbnb is looking for an experienced Localization Manager, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is expecting the biggest travel rebound of the century with COVID receding world wide and fully reopening cross-border travel. Airbnb has been reinventing itself as a consequence of IPO and the post pandemic world. Airbnb Marketing and Product strategy has evolved and is becoming more sophisticated and demanding. As a consequence the Localization team has been growing fast with the company and steadily evolving and increasing our scope, impact and influence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, Localization has transformed from traditional translation management into a key driver of international growth. Our team partners with launching teams across all content, spearheading complex core product capabilities like the Translation Engine—a specialized machine translation service tailored for user-generated content.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Localization Manager, you will be pivotal in our international expansion efforts, a top priority for Airbnb. You will join the core leadership team in your region, shaping local initiatives and adapting global strategies to meet market needs. Your role will encompass not only driving language strategy but also fostering collaboration with internal stakeholders and external partners to create internationalized products that resonate with local audiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Localization Managers serve as the linguistic and cultural expert in collaborating with local teams to develop strategy to drive business growth - adapting and developing product and services that meet local needs. You are the guardians of Airbnb’s tone, style, and voice, and the enforcers of quality and excellence in their languages. As a Localization Manager, you\u0026#39;re not only passionate about languages and cultures, but also about giving our users a native experience across all platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you want to shape the world of the sharing economy - Airbnb is the place to be. We work hard, we laugh a lot, we brainstorm nonstop, and we give the best high-fives in town.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Localization Manager role and responsibility goes beyond the traditional focus of ensuring quality of translated content:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Country Manager, Marketing Manager, Legal Counsel, Business Operations, Policy and Communications Manager to devise business strategies that align with Airbnb’s goals in your market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In addition to being the linguistic and cultural expert for the region/market, proactively share roadmap and intent behind product updates to utilize and adopt global strategy to the target market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and understand market expectations, crafting language strategies that offer users an authentic native experience in Canada\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide linguistic and cultural expertise in developing strategy to drive international growth, proactively influencing stakeholders to deliver the best possible user experience to the global community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and drive localization of Product naming and Creative copies, engaging and representing local teams to build Airbnb’s brand in international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate and drive conversations with central and local teams to influence product changes to support market needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively research the needs of Airbnb international users in collaboration with Consumer Insights and Research team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand challenges in the localization process and lead localization quality improvement initiatives at the language and team level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the strategy to help achieve excellence in localization quality across all platforms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure translation and QA vendors deliver high quality service that align with Airbnb’s standards. Assess vendor metrics to identify issues or trends, and drive improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate language feedback from both users and Airbnb employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain linguistic and cultural standards and guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support content copywriting for marketing initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in product localization with a proven track record of owning localization strategy in international launches addition to managing language quality and content localization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and native knowledge of Canadian French is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building market strategies informed by thorough market research and data analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong capability to collaborate across functions, driving partnerships, and initiatives forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to show initiative and work independently, and drive initiatives at a strategic level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of being a self-starter, self-motivated and outcome-oriented individual who seeks ownership and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to prioritize and manage conflicting demands\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Please submit your resume/CV in English*\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$91,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$107,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":309,"name":"Localization","child_ids":[],"parent_id":73692}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7716341?gh_jid=7716341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389180,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7716341,"updated_at":"2026-03-22T20:53:18-04:00","requisition_id":"MUL","title":"Machine Learning Engineer, Community Support Engineering","company_name":"Airbnb","first_published":"2026-03-22T20:51:17-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of ML engineering experience, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is China - Remote Eligible\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7669906?gh_jid=7669906","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3375450,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7669906,"updated_at":"2026-03-02T14:56:10-05:00","requisition_id":"ONE","title":"Machine Learning Engineering Intern (PhD)","company_name":"Airbnb","first_published":"2026-03-02T14:56:10-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Machine Learning Engineer Intern for our 2026 Summer Intern Program\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning at Airbnb is a diverse and dynamic field, with teams working on various aspects of the ML landscape. We are using ML to tackle various challenges in search ranking, payments, fraud prevention, discrimination, and growth all while maintaining a beautiful experience. We love to contribute to the community, by publishing blog posts and scientific papers at ML Conferences. Some of our publications can be found on Medium: \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/tagged/machine-learning\u0026quot;\u0026gt;https://medium.com/airbnb-engineering/tagged/machine-learning\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Search Relevance and Personalization team is responsible for building search ranking algorithms and the personalization platform that serves multiple product surfaces. The team consists of 30+ ML Engineers working on different aspects of relevance and personalization. The team is very much experimentation oriented and runs frequent A/B tests to improve the relevance of the product surfaces they power. The team is also very much applied research oriented and regularly publishes work at KDD, CIKM and WSDM Conferences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into a team where you’ll drive a project from end-to-end that aligns with your technical interest and goals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The intern project will revolve around exploring how new advancements in AI agents can be applied to Airbnb search and discovery experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The intern experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and drive a capstone project from beginning to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with multiple team members to achieve project milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with stakeholders across different teams to provide project updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek and provide feedback throughout the internship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in and contribute to the Engineering org and broader Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This internship opportunity is for \u0026lt;strong\u0026gt;Doctorate students\u0026lt;/strong\u0026gt; with at least 1 semester of school remaining after the internship (\u0026lt;strong\u0026gt;expected graduation after December 2026\u0026lt;/strong\u0026gt;).\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Studying Computer Science or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI, especially large language model (LLM) fundamentals including fine tuning, data synthesis, reinforcement learning, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise of building large scale ReAct style AI agents.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python and other open source LLM libraries like Huggingface\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publications in top Machine Learning and NLP conferences are a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership position, AI community involvement, and or teaching/mentoring experience is a plus!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization for employment in the United States is required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we’ll take care of you:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Currency:\u0026lt;/strong\u0026gt; USD\u0026amp;nbsp; \u0026lt;strong\u0026gt;\u0026amp;nbsp;Pay Rate:\u0026lt;/strong\u0026gt; $4,500.00 biweekly\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How we’ll take care of you:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$20\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$50 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73688,"name":"Intern","child_ids":[],"parent_id":73700}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7588811?gh_jid=7588811","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3354670,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7588811,"updated_at":"2026-02-06T08:39:52-05:00","requisition_id":"ONE","title":"Manager, Connectivity Partner","company_name":"Airbnb","first_published":"2026-02-06T08:39:52-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Manager, Connectivity Partner, you will be responsible for managing and executing strategy to the overall Hotels Connectivity. You will develop and lead a high-performing team responsible for the relationship management, enablement, and performance management of Airbnb’s Connectivity partners (i.e Channel managers, CRS and PMS systems). These connectivities enable real-time inventory updates, automated reservation delivery, and improved visibility, allowing hotels to drive bookings. This role will be accountable for helping grow Airbnb’s business through software partners. You will be responsible for setting up team and strategies, exceeding quarterly business and technical KPIs, establishing world-class account management practices, and mentoring and motivating your team members. You will be reporting to the Senior Manager, Global Enterprise and Connectivity Partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage distributed team of Connectivity Partner Managers and Specialists and assist in partner management and new business development for supply acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a global strategy playbook, working closely with a distributed team of Connectivity Partners. Work closely with the Homes Connectivity team business as well.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create operational rhythm, establish and track KPIs, analyze business growth and other key metrics to identify trends, drive new business opportunities, and ensure resolution of business challenges with a sense of urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain successful business practices for managing strategic connectivity partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive success with strategic partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor business needs and work closely with Product, Technical Support, and Account Management and Sales Leadership to help drive feature adoption and business performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary Airbnb point of contact for all internal questions, escalations and service improvements regarding connectivity partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of professional experience working in sales/account management roles - tourism, e-commerce, and hospitality is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years experience managing and leading highly effective teams with proven track record of meeting and exceeding goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven to contribute and drive solutions to hotels supply acquisition and revenue goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated and engaged team builder with ability to coach and mentor Connectivity team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and driving channel sales and marketing initiatives in collaboration with Connectivity team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a strategy, communicate it clearly and get buy-in and support to execute against quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to identify opportunities, operationalize execution, and drive business results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior Airbnb leadership level or within partners leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within a matrix, solve problems and influence cross-functional teams; strong stakeholder management across the organization, working with Marketing, Product, Technology, Legal, FP\u0026amp;amp;A, regional field teams (Sales and Account Management) and enterprise account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, knowledge of OTA, channel managers and/or Property management systems, and experience with API integrations strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with CRM tools (Salesforce), project management, and business intelligence tools (Tableau)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel as needed to meet team members and engage with partners and customers at industry events. May be up to 50% of time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7535063?gh_jid=7535063","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3336597,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7535063,"updated_at":"2026-01-14T05:28:14-05:00","requisition_id":"MULTI","title":"Market Associate","company_name":"Airbnb","first_published":"2026-01-14T05:28:14-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging entrepreneurs by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be essential that you support them in delivering authentic, high-quality hosting that creates memorable guest experiences. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French \u0026amp;amp; English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€48.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€56.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}]},{"absolute_url":"https://careers.airbnb.com/positions/7727842?gh_jid=7727842","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391896,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7727842,"updated_at":"2026-03-17T15:25:28-04:00","requisition_id":"ONE","title":"Market Associate, Host Entrepreneurs","company_name":"Airbnb","first_published":"2026-03-17T15:25:28-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts within an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by identifying opportunities and supporting strategic initiatives that drive their success on Airbnb. These initiatives include supply optimization, pricing optimization, host recruitment, and platform education.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Hosts grow on the platform, you will also play a key role in helping them maintain best-in-class hospitality standards to ensure an excellent guest experience. In addition to one-to-one account management, you will partner with Market Managers to deliver one-to-many education programs, including webinars and scaled email communications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ultimately, this team is responsible for enabling long-tail Hosts to thrive on Airbnb while maintaining high-quality standards across the marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires candidates to be based in São Paulo, Brazil. This role is not eligible for relocation support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English \u0026amp;amp; Spanish (mandatory). Fluency in Portuguese (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to travel internationally to support market visits, host meetings, and community engagement initiatives within the assigned territory.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$9.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$11.250 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}]},{"absolute_url":"https://careers.airbnb.com/positions/7605735?gh_jid=7605735","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3359457,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7605735,"updated_at":"2026-02-11T12:21:01-05:00","requisition_id":"ONE","title":"Market Associate, Services","company_name":"Airbnb","first_published":"2026-02-11T12:21:01-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This opportunity is offered as a 12-month fixed term contract. \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply organization plays a pivotal role in driving Airbnb’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality Services. By focusing on quality supply and international expansion, the team leads the way for Airbnb’s continued growth and the facilitation of millions more host and guest connections.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will support the growth of differentiated service products by helping identify, onboard, and manage high-quality service providers in your assigned territory. You’ll contribute to creating positive Guest and Host experiences by executing core supply acquisition and revenue driving activities, including supporting onboarding, analyzing market data and optimizing hosts/store front.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll collaborate closely with senior market leaders and cross-functional partners while developing strong local market knowledge. You’ll support localized supply initiatives across both established and emerging markets, contribute insights from the field, and grow your skills in marketplace operations, relationship management, and execution as you build toward greater ownership over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop strategies to optimize your book of business and drive revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute daily initiatives to optimize a large host portfolio and deliver measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data insights to identify and act on strategic opportunities for revenue growth, supporting your decisions with data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and nurture your book of business within your territory, ensuring host engagement and representing Airbnb in external meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously deepen your knowledge of assigned markets and service categories to inform your strategy and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an understanding of software partner integrations, educate clients on product changes, and relay feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with internal teams to enable growth and influence business development.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in operations, account management, or sales, with demonstrated success in high-growth environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills; proficient with Google Sheets \u0026amp;amp; Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent execution skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable under tight deadlines and shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective time management and prioritization in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with clients and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain relationships with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality or travel industry is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in CRM systems; Salesforce experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English \u0026amp;amp; Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$43,500\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$48,333.33 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7772863?gh_jid=7772863","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3303333,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7772863,"updated_at":"2026-04-02T12:00:35-04:00","requisition_id":"ONE","title":"Marketing Lead","company_name":"Airbnb","first_published":"2026-04-01T11:02:44-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Marketing Lead works with cross functional teams to deliver strategic go to market plans that yield best in class marketing and communications results. Utilizing a natural talent for narrative building you’ll stitch together a plan by obsessing the consumer and the product.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A builder of ideas, teams, goals and momentum you’ll shape the future with a strong belief in the power of design and creativity.\u0026amp;nbsp; Building strategy, briefs and communications for our biggest moments. The ideal candidate believes that brand and product are synonyms and have extensive experience working with brand strategy, product, design, creative and engineering.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;They embrace ambiguity and enjoy the challenge of bringing shape and rigor to early ideas and can see it through to execution. They approach developing presentations and briefs as a craft through simple storytelling, keen design sensibility and obsessive attention to detail. This is an opportunity to join a high-functioning team at a critical moment for Airbnb and the future of travel.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop integrated marketing plans, partnering with the business, product marketing, brand marketing, performance marketing, host community and comms teams to introduce new products to our audiences. Operate as a cross-functional leader and individual contributor.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop creative briefs across a range of marketing needs including product naming, launch assets, landing pages, social content and more.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with creative leadership to drive development of our communications, including but not limited to: visual identity, naming, event marketing, social assets, landing pages, emails, in-product marketing, press assets and more.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead the definition of the end-to-end consumer journey, partnering with other marketers, product and design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead highly visible workstreams and develop executive-level presentations on a regular basis. Must be proficient in Keynote and Figma.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monitor and optimize marketing performance based on key metrics and leading performance indicators\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of relevant work experience with preference in the consumer tech space of travel, design, or lifestyle.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Approaches developing presentations and briefs as a craft through concise and compelling written and verbal communication, a keen visual sense and attention to detail.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong understanding of and experience working closely with product, creative, design, and performance marketing functions.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfort leading and collaborating with both creative and technical teams and has the ability to flex between analytical, technical and creative skill sets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to discern what good creative, design, content and marketing looks like and articulate why.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A passion for data, analytics, campaign performance and a desire to improve campaign output using metrics\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Embraces working within tight deadlines, adjusting to changes in priorities, and driving alignment across multiple stakeholders and cross-functional partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7430754?gh_jid=7430754","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3306386,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7430754,"updated_at":"2026-02-03T15:57:17-05:00","requisition_id":"MULTI","title":"Market Manager","company_name":"Airbnb","first_published":"2025-11-27T06:26:10-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Market Manager based in Sydney\u0026lt;strong\u0026gt;,\u0026lt;/strong\u0026gt; you will be responsible for the supply health and growth in key markets across Australia and New Zealand, by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help develop and iterate scalable localised supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimisation calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts\u0026amp;nbsp; in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, legal and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in sales, account management, business development, customer success or partner support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of technology, travel or hospitality industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritisation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to travel to assigned markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}]},{"absolute_url":"https://careers.airbnb.com/positions/7557118?gh_jid=7557118","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343946,"location":{"name":"Dubai, United Arab Emirates"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7557118,"updated_at":"2026-02-03T15:57:52-05:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-01-22T15:22:00-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it!\u0026amp;nbsp; As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, you will be responsible for the growth of a book of business in UAE / Northern Africa by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localized supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Dubai (hybrid, 1 day a week in the office).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage professional host account relationships within the UAE / Northern Africa\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region, contributing to the growth and engagement of Airbnb\u0026#39;s community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5+ years experience in account management, partner support and/or sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in hospitality/travel industry is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mandatory fluency in English and Arabic, with French as a preferred additional language\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Arab Emirates Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;234,000 د.إ\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;275,000 د.إ AED\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":6113,"name":"Dubai, United Arab Emirates","location":"United Arab Emirates","child_ids":[],"parent_id":64289}]},{"absolute_url":"https://careers.airbnb.com/positions/7649950?gh_jid=7649950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369824,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7649950,"updated_at":"2026-02-24T11:01:10-05:00","requisition_id":"ONE","title":"Market Manager, Japan - Hotels","company_name":"Airbnb","first_published":"2026-02-24T11:01:10-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Japan team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team’s mission is to grow and expand our\u0026amp;nbsp; the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in Japan. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to speak fluently in Japanese is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Tokyo and must be willing to regularly travel to your assigned territory, such as Osaka and Kyoto\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}]},{"absolute_url":"https://careers.airbnb.com/positions/7543925?gh_jid=7543925","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339523,"location":{"name":"Perth, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7543925,"updated_at":"2026-02-05T01:53:53-05:00","requisition_id":"ONE","title":"Market Manager (Perth)","company_name":"Airbnb","first_published":"2026-01-16T05:31:40-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Market Manager based in Perth\u0026lt;strong\u0026gt;,\u0026lt;/strong\u0026gt; you will be responsible for the supply health and growth in key markets across Australia and New Zealand, by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help develop and iterate scalable localised supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimisation calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts\u0026amp;nbsp; in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, legal and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in sales, account management, business development, customer success or partner support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of technology, travel or hospitality industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritisation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to travel to assigned markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":64277,"name":"Australia","location":null,"child_ids":[149,207130,207131,207132,207133],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7724155?gh_jid=7724155","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391240,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7724155,"updated_at":"2026-03-17T17:33:54-04:00","requisition_id":"ONE","title":"Operations Data \u0026 Technology Strategy Lead","company_name":"Airbnb","first_published":"2026-03-17T15:42:34-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Reporting directly to the Manager, Trust and Process Improvement, this candidate will drive the global process ideation and process effectiveness strategy\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead business requirements from Ops and communicate requirements to cross-functional teams, facilitate discussion and influence system design, architecture, and prioritization to get Ops requirements on the respective cross-functional teams’ roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product Management and other cross-functional stakeholders, including Engineering, Data Science, Data Analytics, and Shared Services, to drive alignment on overall business goals and requirements and establish an operating rhythm to optimize product and process improvements while fostering innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from an operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a champion of a data-driven decision making approach and culture to drive continuous performance improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Tools and Technical system and design changes across all the operational lines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving continuous process improvement to optimize workflows and reduce operational bottlenecks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong team player with high Initiative and demonstrated project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven organizational and leadership skills to motivate and influence others positively to drive for results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to manage multiple task simultaneously with minimal direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and autonomous\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing system designs conforming to multi-year product or technology strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as solutions architect or equivalent experience driving end to end business enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$129,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$152,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7707528?gh_jid=7707528","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3386968,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7707528,"updated_at":"2026-03-12T17:37:34-04:00","requisition_id":"ONE","title":"Partner Operations Manager","company_name":"Airbnb","first_published":"2026-03-12T17:37:34-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Partner Operations Manager is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalizing and driving business process outsourcing.\u0026amp;nbsp; The CS Partner Operations Manager can be responsible for multiple partners and services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis \u0026amp;amp; management must be best-in-class.\u0026amp;nbsp; They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accountable and responsible for the holistic performance of a partner or service or language. Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set up for success your partner / service to deliver exceptional quality support to our community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own partner performance against key service metrics including customer satisfaction, quality, productivity, and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive accountability with outsourced partners to deliver performance improvements, operational excellence and high-quality customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritise high impact focus areas with your partner/service in line with the company strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact, representing your partner / service across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present \u0026amp;amp; report up on performance \u0026amp;amp; progress to leadership across Delivery and CS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ensure alignment with Global CS Delivery\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your peers to ensure consistency \u0026amp;amp; scalability in Global Delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support and drive strategic initiatives within Delivery and your service\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance as a partner/Regional Operations manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel in Europe, APAC and NA when required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in São Paulo, Brazil to be able to conduct their work.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$30.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$37.500 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}]},{"absolute_url":"https://careers.airbnb.com/positions/7650842?gh_jid=7650842","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370056,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7650842,"updated_at":"2026-02-24T14:24:55-05:00","requisition_id":"ONE","title":"Payments Partnerships Manager","company_name":"Airbnb","first_published":"2026-02-24T14:24:55-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is redefining the world\u0026#39;s approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. Our platform connects millions of people a year and furthers our mission to create a world where anyone can belong anywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To power the global Airbnb community, we are building a world-class payments platform - one that currently supports 191 countries, 63 currencies, connects dozens of payment providers and banks, and processes billions of dollars per year for all of Airbnb’s business units. As the platform grows, we’ll be adding new payment partners, establishing licensed payments companies around the world, and building innovative payment experiences and financial products for our guests and hosts. Our goal? To create a future where transparent, simple, and familiar payment solutions can empower people, entrepreneurs and communities on our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are seeking a Manager to lead every aspect of payments partnerships and related tasks across the partner life cycle including payments subject matter expertise, partner relationship management, business development, incident management, network compliance, and cross-functional collaboration for Pay-ins and Networks.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Payments Subject Matter Expert\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert on global payments (Card Networks, Acquirers, Processors, Payment Methods);\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze and understand Airbnb’s total cost of payments including the composition of costs. Lead payment auth improvement and performance initiatives across various Airbnb markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with analytics, finance, and operations teams to provide actionable insights and performance reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strategies to drive strategic outcomes with partners within the payments ecosystem (banks, networks, processors, fintechs etc) to support processing needs, drive user acquisition and new bookings, and lower payments processing costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong working knowledge of card network rules (e.g. Visa, Mastercard, Amex, Discover) and ensure partner compliance with those standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Relationship Management\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day relationships with a portfolio of payment partners (e.g. payment processors, acquirers, networks, PSPs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary liaison for partner communications, ensuring alignment on operational and strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support regular business reviews with partners, including performance updates, issue tracking, and roadmap discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate and coordinate resolution of partner issues by working cross-functionally with internal teams (e.g. platform product, operations, customer support, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Development Support\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to expand or enhance payment capabilities through new or existing partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to market research and partner assessments to support decision-making around new integrations or services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead negotiations and execution of commercial agreements in collaboration with senior stakeholders and legal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor industry trends and competitor partnerships to inform internal strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incident Management Partner Coordination\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead partner coordination during operational incidents, service disruptions, or degraded performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner alongside technical and operational teams to perform root cause analysis and define preventive actions, particularly where there are partner implications.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the connector between external partners and internal stakeholders across product, engineering, finance, and operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide partner insights to influence product development and operational planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in cross-functional projects to launch new payment features, geographies, or customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Payments Industry with specific focus on partnerships, product or consulting\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in integrating large scale processing platforms and global payment methods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of card and non-card payments ecosystem\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven analytical skills, particularly in the realm of payments cost drivers and approval optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of interacting with stakeholders across the payments value chain, including issuers, acquirers, networks, fraud and risk management providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable driving partner discussions and negotiations to drive payments economics and product performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and attention to detail, and ability to communicate complex details simply\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented with great organizational skills, and highly analytical, but also comfortable with ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7746611?gh_jid=7746611","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3397116,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7746611,"updated_at":"2026-03-24T15:25:58-04:00","requisition_id":"ONE","title":"Planning \u0026 Business Operations Lead","company_name":"Airbnb","first_published":"2026-03-24T15:25:58-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere. Community Blueprint is a team under Global Operations that aims to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy. To do this, we need to be experts in the guest and Host experience and in how the product, operations, policies function together to deliver the Airbnb experience. As part of the Community Blueprint team, your role will be instrumental in driving data-driven decision-making, connecting data across product \u0026amp;amp; operations, and enhancing the guest and Host experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Community Blueprint helps Airbnb understand the customer experience and drive solutions that delight our community. As the Planning \u0026amp;amp; Business Operations Lead, you will support the operational backbone for this mission, owning our portfolio rhythms, central tooling, and cross-functional execution that moves insights into action. You’ll align stakeholders around clear plans, stand up crisp governance and reporting, and ensure our teams have the structures, data, and visibility to deliver measurable, timely impact.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the planning and business operations engine for Community Blueprint:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate planning, prioritization, and portfolio reviews aligned to company goals and tackling customer pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain operating cadences, forums, and decision-making stage gates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Own productivity tooling for Community Blueprint and source-of-truth assets:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the evolution of our Airtable-based portfolio and learnings trackers; define taxonomy, workflows, interfaces, and integrations (e.g., Jira, data/reporting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Analytics/Eng to stand up durable dashboards and executive views; reduce manual reporting through automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional program delivery from problem identification to solution execution:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate pain points and insights into structured program plans with clear milestones, owners, and success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively surface risks, unblock dependencies, and maintain “path to green” plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Create leadership-ready narratives and business cases:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build concise, data-backed updates for executive forums; connect initiatives to business impact and time-to-close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish standardized templates for updates, release notes, and post-launch readouts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Up-level how we work:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement lightweight, repeatable governance, RACI, and intake/change control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead retrospectives; codify improvements into playbooks, templates, and SOPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion consistent labeling/tagging (e.g., customer journey, domain) for reliable rollups across tools and teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review portfolio health, risks, and blockers; align DRIs on next actions and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update executive dashboards and prepare a brief for an upcoming leadership forum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate a cross-functional checkpoint to confirm scope, owners, and success metrics for a high-priority initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship a bi-weekly rollup with progress, decisions, and “asks” to unblock work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;What success looks like:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A clear, trusted single source of truth for scope, status, and decisions across Community Blueprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive stakeholders can see portfolio health, impact, and time-to-close at a glance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team cadence is crisp: the right forums, at the right altitude, with the right decisions made on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manual status work declines as automation and integrations increase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiatives land on time, with measurable improvements to customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years in Program Management, BizOps, or PMO roles in high-growth tech or operations-heavy environments; experience driving cross-functional programs end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ownership of planning and business operations: portfolio management, OKRs, roadmapping, governance, and decision forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tooling ownership experience: administering and evolving collaborative/portfolio systems (e.g., Airtable, Jira, Asana/Trello) and partnering to build dashboards (e.g., Tableau/Looker/Superset); comfort translating workflows into system design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management fundamentals: critical path, dependency/risk management, stage gates, change control, and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical storyteller: turns signals into clear, leadership-ready narratives and action-oriented recommendations; comfort with basic SQL or working closely with data partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with excellent written/oral communication; adept at influencing across functions and levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity; brings structure, prioritization, and focus to complex problem spaces; calm under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Preferred skill-sets\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in customer experience, trust/safety, fraud/risk, quality, or support operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience integrating Airtable with Jira or other systems; interface design for stakeholder-friendly views.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standing up standardized taxonomies (e.g., journey tags, issue categories) that enable reliable reporting across tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with executive forum operations and portfolio reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bias to action with a high bar for clarity and craft in artifacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One source of truth; reduce duplication and manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan together, decide quickly, and hold a steady cadence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you’re excited to build robust operational systems, own the tools that keep us aligned, and turn insights into measurable outcomes, we’d love to meet you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$129,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$152,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7724857?gh_jid=7724857","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391362,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7724857,"updated_at":"2026-04-01T12:50:07-04:00","requisition_id":"ONE","title":"Policy Lead, Mexico \u0026 CCA (Caribbean and Central America)","company_name":"Airbnb","first_published":"2026-03-31T12:32:26-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s Public Policy Team works closely with various central and local governments, legislature and law-makers, regulators and law-enforcement agencies, public entities, industry associations, research institutions and academia, user communities, as well as the broader public, to introduce them to the numerous benefits of sharing/collaborative economy exemplified by Airbnb and its corporate values. The team highlights the significant socio-economic contributions our business makes to the nation and local communities, and showcases best practices from around the world. We operate proactively and reactively, building policy solutions that ensure our host community can thrive.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We work across the region, drawing on a wide range of policy tools and campaign disciplines - from detailed policy work, through high-impact strategic partnerships, proactive policy media amplification, community organizing, creative digital tactics and initiatives, informative polling, innovative data science and research, and persuasive policy narratives and messages.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Policy Lead is responsible for developing and executing a fully integrated plan across the region, using all available strategies and resources, informed by data, local insights and best practices that aims to protect and further the growth of Airbnb and our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Policy Lead is also responsible for working in partnership with the supporting the relevant cross functional teams in identifying strategic business opportunities in the region, ensuring that opportunities to implement projects and initiatives in the region are flagged.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Team leadership: Lead and manage an energetic, passionate and diverse group of campaign and government relations experts who deliver complementary strands of work to serve the overall strategy. The role is expected to inspire others to get behind a common vision and to deploy first-rate organizational skills to ensure that local\u0026amp;nbsp; strategies are executed, prioritization is clear, targets are set, and projects are delivered, on time and on budget.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The role is responsible for creating and maintaining an inclusive culture and operating principles for their team, in line with Airbnb’s Core Values, including committing to embracing diversity and fostering belonging.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Strategy development: Develop and drive comprehensive strategies for Mexico \u0026amp;amp; CCA (Caribbean and Central America), as determined through close collaboration with the Regional Policy Director and Country Manager for Mexico. This includes detailed plans for achieving policy outcomes using earned and paid media, digital communication, mobilization tactics and partnership development. Working with cross functional partners in communications, business leadership, legal and compliance, this role will define the ultimate policy goals and priorities, and develop operational plans that deliver measurable progress towards those goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and drive accountability: This role will work with other functions to align campaign plans with critical business priorities and outcomes. As a leader on the policy team, it is expected that this role will ensure that internal stakeholders understand the campaign strategy, outcomes and benchmarks expected and to cascade that information to the appropriate internal channels.\u0026amp;nbsp; This role will also\u0026amp;nbsp; ensure that progress is being reported regularly, and that roadblocks and successes are being flagged appropriately. The successful applicant in this role is expected to be able to confidently communicate with senior leaders and external stakeholders about their campaign priorities, to manage expectations and to coordinate with other teams to achieve company priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross functionally: Drive and influence discussions among stakeholders to assess priorities, work through trade-offs, and make strategic decisions to keep the regional team aligned with the overarching strategic objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;External Advocacy: When appropriate, this role will represent Airbnb at the most senior political levels in the region, and also as Airbnb’s primary media spokesperson in the region. You will ensure that Airbnb builds and maintains relationships with the widest possible network of contacts in local, regional and national legislative, executive and administrative offices, and also with coalitions who can advance Airbnb’s advocacy initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role manages consultants who provide on-the-ground support, ensuring that they are properly briefed and engaging energetically on behalf of Airbnb in line with the agreed strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least twelve (12) years experience working with complex political or regulatory issues in a relevant business or non-governmental organisation, or in a political, governmental or regulatory context. Ideally, this experience has been built in travel, urbanism or technology;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior leadership experience, with track record of supporting and developing diverse multidisciplinary teams;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least eight (8) years of proven ability in core management skills - effective delegation, performance management, coaching and talent development;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of managing complex projects with multiple stakeholders. Highly organized and able to stay on top of multiple projects simultaneously, while staying focused on key priorities and overall strategic goals;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing campaigns including understanding the use of paid and earned media and mobilization to influence policy outcomes;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues, and understand how these can be managed using a broad range of campaigning strategies;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert communicator with great interpersonal, negotiation and presentation skills;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate quickly, effectively and accurately to various audiences, and to work independently with senior internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel is expected frequently in this role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$206,666.66\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$258,333.33 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}]},{"absolute_url":"https://careers.airbnb.com/positions/7457616?gh_jid=7457616","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3314459,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7457616,"updated_at":"2026-02-13T10:01:24-05:00","requisition_id":"ONE","title":"Premium Support Delivery Manager (Japanese Speaking)","company_name":"Airbnb","first_published":"2025-12-10T21:13:26-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager.The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full-time position based in Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Capacity Planning \u0026amp;amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the ambassador, team, and service level\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both ambassador\u0026amp;nbsp; and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff \u0026amp;amp; the employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a line manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your skills and competencies:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and Japanese\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes; able to translate that to your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching skills, you have high EQ and know how to tailor your feedback \u0026amp;amp; communication style to meet the needs of your coachee or mentee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}]},{"absolute_url":"https://careers.airbnb.com/positions/7759059?gh_jid=7759059","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399504,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7759059,"updated_at":"2026-03-27T17:23:55-04:00","requisition_id":"ONE","title":"Principal, Community Support, Strategic Finance","company_name":"Airbnb","first_published":"2026-03-26T15:58:01-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a thoughtful, analytically rigorous, and strategically minded finance professional to partner with our Community Support Product and Experience team. This is a unique opportunity to sit at the intersection of finance, strategy, product and operations, evaluating the impact of what we build, shaping how we invest in the Airbnb customer experience, and ensuring Community Support initiatives are connected to Airbnb\u0026#39;s broader company priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a trusted advisor to Community Support leadership and a key voice in cross-functional conversations across CS Product, Engineering, Finance, and Operations. This is a high-visibility, highly analytical role working on some of the most consequential technology and investment decisions at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and refine frameworks to measure ROI and cost-effectiveness of technology built or deployed within CS, surfacing where investments are working and where spend should be reallocated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop financial and strategic analyses to evaluate various support models, AI impact, and unit economics, sizing cost, retention, and contribution margin impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain CS Tech cost and savings forecasts, purchase order approvals, and vendor spend tracking — monitoring software usage, budget vs. actuals, and contract terms including MSAs to identify risks and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously refine financial models for budgeting, monthly forecasting, long-range planning, and scenario analysis for the Community Support Product and Experience team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide financial analysis and deal support for negotiations with Tech vendors to secure optimal pricing\u0026amp;nbsp; and contract terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally on Community Support initiatives such as new product launches, cost allocation, and efficiency tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor Customer Support industry trends and emerging technologies including AI in customer service to identify risks and opportunities proactively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant experience in strategic finance, investment banking, management consulting, or a technically rigorous strategy role, ideally with meaningful exposure to customer support, technology-driven operations, or product organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess grit, take ownership, and bring the right attitude and mindset. Resilient under pressure, coachable, and able to prioritize and deliver in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence and exceptional communication skills; proven ability to translate operational concepts into clear financial insights and influence senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis. You are comfortable building frameworks from scratch, stress-testing assumptions, and sizing complex opportunities with incomplete data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of thriving in ambiguous environments and delivering actionable, business-impacting recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SQL or willingness to learn. You can independently extract, manipulate, and analyze large datasets and develop strategic narratives appropriate for an executive audience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data visualization software is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with program economics or tiered service models is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a scaled marketplace, platform, or technology company with a global CS operation is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$206,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7550345?gh_jid=7550345","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3341580,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7550345,"updated_at":"2026-02-04T07:55:53-05:00","requisition_id":"ONE","title":"Process Strategy and Optimization Manager","company_name":"Airbnb","first_published":"2026-01-20T14:40:54-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Process and Strategy Optimization (PSO) team within Fraud and Safety Operations supports the broader mission of protecting Airbnb’s community and strengthening trust across the platform. We strive for seamless delivery of new defenses and enhancements that protect users, scale efficiently, and deliver a world-class experience. Our work ensures solutions are innovative, scalable, and operationally sound, enabling teams to deliver on Airbnb’s promise of safety and trust.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As the Process Strategy and Optimization Manager, you will drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. You will lead programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While this is an individual contributor role, it requires strong leadership and influence, providing guidance and thought partnership across PSO and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate operational needs into product, policy, and system requirements\u0026lt;/strong\u0026gt; — serve as the voice of Operations in discussions with Policy, Product, Engineering, Data Science, and Shared Services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive strategic alignment\u0026lt;/strong\u0026gt; across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify opportunities for process improvement and innovation\u0026lt;/strong\u0026gt;, grounded in operational data, customer insights, and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a \u0026lt;strong\u0026gt;subject matter expert on workflows, tools, and processes\u0026lt;/strong\u0026gt; across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional project teams\u0026lt;/strong\u0026gt; to deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion continuous improvement\u0026lt;/strong\u0026gt;, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define and track Key Performance Indicators (KPIs)\u0026lt;/strong\u0026gt; across functional domains to measure impact and identify areas for optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Promote a data-driven culture\u0026lt;/strong\u0026gt;, ensuring decisions are informed by robust analytics and operational insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate closely with PSO peers\u0026lt;/strong\u0026gt;, contributing to the growth, cohesion, and strategic maturity of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The ideal candidate will bring a combination of process excellence, operational leadership, and cross-functional program management experience within the technology sector.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Engineering, Science, or a related field (Engineering preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in front- or back-office operations, with 6+ years in process improvement, transformation, or strategic program delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success driving continuous improvement and operational optimization in complex, global organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing quality assurance frameworks and process governance to maintain high operational standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, project management, and stakeholder communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$129,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$152,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7607680?gh_jid=7607680","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3360294,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7607680,"updated_at":"2026-02-19T20:43:49-05:00","requisition_id":"ONE","title":"Product Manager, API Platform","company_name":"Airbnb","first_published":"2026-02-18T18:59:11-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You will be part of the team responsible for product roadmaps and launches at Airbnb. You will\u0026amp;nbsp; drive specific feature/s that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are seeking a Product Manager for our API platform for hosts and developers. You will be responsible for working closely with our engineering team to build and deliver improvements to our API platform and tools for developers. You will own the product marketing for how our partners can use our API platform to create high value applications. You will partner with a cross functional team of account managers to scale adoption of our API platform features by existing and new partners. This is an exciting opportunity to shape the future of travel and leave a lasting impact on how the world explores and connects.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and maintain a product vision, strategy, and roadmap for the API platform.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Synthesize feedback and translate it into product features.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop a public and developer facing messaging and narrative for the API platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align product teams and cross functional partners.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop partnerships with a focus on supply and demand.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Role model behaviors that encourage open communication and curiosity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make judgements and prioritization decisions that are in the best interests of our users.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Efficiently execute to ship products and deliver impact for our business and users.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of product management and/or product marketing experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;3+ years of product management experience designing and building developer platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Passionate about improving developer productivity, product quality, and automating/optimizing developer workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated empathy for key developer pain points, and a track record of leadership in building products for developers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience building strategic relationships with partner executives, senior management and technical staff to achieve business goals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated inbound and subject matter expertise.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated track record of product leadership in a cross functional environment.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A strong ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excited to drive execution across teams in a fast-paced environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Enjoys doing individual contributor product management work and staying in the details.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong ability and desire to travel frequently, including domestic and international.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$239,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7689539?gh_jid=7689539","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3381027,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7689539,"updated_at":"2026-03-11T16:52:16-04:00","requisition_id":"ONE","title":"Product Manager, Destinations","company_name":"Airbnb","first_published":"2026-03-11T16:52:16-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Destinations team is responsible for how travelers discover, understand, and connect with places on Airbnb. We\u0026#39;re building the data foundations and product experiences that help guests feel confident about where to go, where to stay, and what to do — across every stage of their journey. We are seeking an exceptional product manager to help build the next generation of destination experiences at Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;In this role, you will own product features that bring destinations to life for guests — helping them understand\u0026amp;nbsp; locations through rich, structured content drawn from our community and beyond. You\u0026#39;ll shape how host and guest insights become scalable destination content, and how we combine proprietary and external data into experiences that build confidence and inspire travel.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You will define and drive the roadmap for your areas, partnering closely with engineering, design, data science, and marketing to go from concept through launch. You\u0026#39;ll collaborate across Airbnb\u0026#39;s guest and host teams to ensure destination content connects seamlessly across the product. And you\u0026#39;ll help develop the external narrative for new features, working with marketing and communications to bring them to market.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This is a foundational role at the center of one of Airbnb\u0026#39;s most important priorities. The depth and quality of our destination data and experiences will underpin the company\u0026#39;s broader product ambitions for years to come.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and maintain a product vision, strategy, and roadmap.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Synthesize feedback and translate it into compelling product features.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Craft the product narrative for internal teams and leadership, and the public-facing messaging that brings features to market.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define goals with clearly measurable objectives and key results.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Shape how community insights and location data become destination experiences that delight guests and drive business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with the host team to unlock community knowledge and turn it into scalable destination content.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define how destination content surfaces across multiple touchpoints in the guest experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Move fluidly between deep data enrichment work and high-quality consumer experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build alignment across product teams, cross-functional partners, and leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop deep expertise through user research, marketplace data, and competitive analysis.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Execute with speed and quality to ship features and deliver impact.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make prioritization decisions in the best interests of our users.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Foster open communication and curiosity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of consumer product management experience.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of building and scaling consumer products that people love.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong ability to use data, research, and consumer insights to drive product strategy and decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience translating user needs and business objectives into roadmaps that drive growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience shaping curated or derived data into consumer-facing experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent problem-solving, communication, and collaboration skills across engineering, design, data science, and other cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience developing product messaging and working with marketing and communications to bring features to market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable doing hands-on individual contributor product work and mastering the details.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated curiosity and point of view on incorporating AI tools into the product workflow.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Nice to Have:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with location data, maps, or geospatial products.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience building products powered by user-generated or community-sourced content.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience building data foundations or structured content that enables downstream product experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$239,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7160064?gh_jid=7160064","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3212092,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7160064,"updated_at":"2026-02-10T04:01:05-05:00","requisition_id":"ONE","title":"Product Manager, LATAM (Mexico City, Mexico)","company_name":"Airbnb","first_published":"2025-08-12T10:20:30-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships\u0026amp;nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features\u0026amp;nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and execute new products that deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP\u0026amp;amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define goals and success with clearly measurable objectives and key results for your area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging product demos to press, showcasing key features and functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-15 years of product management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of product leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with doing individual contributor product management work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in building and scaling global consumer products and ecosystems that people love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of driving execution across teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative and results oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to travel around 30-35% of the time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and at least one other local language (Spanish or Portuguese).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is based in Mexico City, Mexico - Hybrid. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872},{"id":1086,"name":"Miami, United States","location":"Miami, FL, United States","child_ids":[],"parent_id":63868},{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868},{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}]},{"absolute_url":"https://careers.airbnb.com/positions/7144534?gh_jid=7144534","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3212092,"location":{"name":"Miami, United States, San Francisco, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7144534,"updated_at":"2026-02-10T03:53:01-05:00","requisition_id":"ONE","title":"Product Manager, LATAM (Miami or San Francisco)","company_name":"Airbnb","first_published":"2025-08-12T10:20:27-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships\u0026amp;nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features\u0026amp;nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and execute new products that deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP\u0026amp;amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define goals and success with clearly measurable objectives and key results for your area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging product demos to press, showcasing key features and functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-15 years of product management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of product leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with doing individual contributor product management work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in building and scaling global consumer products and ecosystems that people love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of driving execution across teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative and results oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to travel frequently (30-35% of the time).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and at least one other local language (Spanish or Portuguese).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in \u0026lt;strong\u0026gt;San Francisco or Miami\u0026lt;/strong\u0026gt; to be able to conduct their work. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$224,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$280,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872},{"id":1086,"name":"Miami, United States","location":"Miami, FL, United States","child_ids":[],"parent_id":63868},{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868},{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}]},{"absolute_url":"https://careers.airbnb.com/positions/7139933?gh_jid=7139933","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3212092,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7139933,"updated_at":"2026-02-10T03:53:05-05:00","requisition_id":"ONE","title":"Product Manager, LATAM (São Paulo, Brazil)","company_name":"Airbnb","first_published":"2025-08-12T10:19:46-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships\u0026amp;nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features\u0026amp;nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and execute new products that deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP\u0026amp;amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define goals and success with clearly measurable objectives and key results for your area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging product demos to press, showcasing key features and functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-15 years of product management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of product leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with doing individual contributor product management work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in building and scaling global consumer products and ecosystems that people love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of driving execution across teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative and results oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to travel around 30-35% of the time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and at least one other local language (Spanish or Portuguese).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is based in Sao Paulo, Brazil - Hybrid. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872},{"id":1086,"name":"Miami, United States","location":"Miami, FL, United States","child_ids":[],"parent_id":63868},{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868},{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}]},{"absolute_url":"https://careers.airbnb.com/positions/7724793?gh_jid=7724793","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391332,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7724793,"updated_at":"2026-03-18T20:00:08-04:00","requisition_id":"ONE","title":"Product Manager, Merchandising Platform","company_name":"Airbnb","first_published":"2026-03-18T20:00:08-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead the vision and execution of a global, campaign-based merchandising platform that powers the discovery and promotion of Airbnb’s offerings and promotions—including Homes, Services, Experiences, Hotels, and new verticals—across all app and engagement channels. You will drive the orchestration of targeted, measurable campaigns, partner with creative and operations teams to launch tentpole and regional initiatives, and leverage AI to optimize campaign development and efficiency. Your work will directly deliver incremental revenue, expand new business lines, and delight guests at every step of their journey.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead the product vision, strategy, and platform roadmap that supports the merchandising needs of key business verticals (e.g. Homes, Services, Experiences, International) and new bets (e.g. Hotels, Luxe, Partnerships)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build and scale a flexible, configurable platform for rapid testing and deployment of merchandising formats and offers/incentives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Incorporate the latest AI technologies to automate targeting, creative asset generation, and campaign management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define and measure campaign performance, revenue lift, and guest engagement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with creative and operations teams to manage campaign calendars, assets, and global coordination.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Efficiently execute to ship products and deliver impact for our business and users.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of product management experience, ideally in building platforms and campaign based marketing technology or ads /promotions systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with AI automation in campaign management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of driving incremental revenue and scaling global programs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Entrepreneurial experience of taking an idea to reality.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated track record of building cross-functional and executive leadership alignment.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Desire to do individual contributor product management work.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$239,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}]},{"absolute_url":"https://careers.airbnb.com/positions/7651661?gh_jid=7651661","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370216,"location":{"name":"San Francisco, CA, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7651661,"updated_at":"2026-03-31T18:09:54-04:00","requisition_id":"ONE","title":"Product Manager, Trip Quality Merchandising and AI","company_name":"Airbnb","first_published":"2026-02-25T17:19:28-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product intuition with research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb is seeking an experienced product leader to own the guest-facing quality merchandising experience. You will join the team focused on trip quality, building features that close the gap between guest expectations and actual trip experiences. This team\u0026#39;s work touches every single booking decision on a platform that facilitates\u0026amp;nbsp; hundreds of millions of trips and an incredibly diverse global inventory.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You will ship and iterate on AI-powered features that help guests make more confident booking decisions — synthesizing signals from reviews, ratings, and listing data into quality information that is clear, personalized, and trustworthy. This means working hands-on with Data Science to evaluate model performance and translate outputs into better product decisions, not just defining requirements and handing them off.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This role requires close partnership with the Policy, Privacy, and Legal teams — particularly on review integrity,\u0026amp;nbsp; AI-generated content, and trust-related guest-facing features. You will work especially closely with the quality data platform team to generate and consume accurate quality signals that foster a trusted marketplace, as well as across Design, Engineering, and Data Science to ship and iterate at scale. This is a critical role that spans the end-to-end guest experience around listing quality information, and the features you build will be part of the experience for every guest who considers booking on Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and execute the product roadmap for Trip Quality Merchandising and AI, with a focus on shipping AI-powered features that improve how guests evaluate listing quality.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define product requirements for generative AI features (e.g. listing summaries, quality highlights) and ML ranking systems, including evaluation criteria, guardrails, and iteration plans.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with Data Science to assess model performance — understanding where outputs are accurate and trustworthy, and where they fall short — and translate those assessments into concrete product improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Craft the product narrative that inspires teams, leadership, and the company and builds alignment\u0026amp;nbsp; on the quality merchandising strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with design, engineering, and customer support to deliver features that improve both guest and host experiences. Collaborate closely with our Policy, Privacy, and Legal teams on topics that are essential to making Airbnb one of the most trusted marketplaces in the world.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build AI-powered features that improve how guests evaluate listing quality, partnering with Data Science to evaluate model performance and translate outputs into product decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build deep expertise in how guests evaluate listing quality through user research, marketplace data, and competitive\u0026amp;nbsp; analysis; use those insights to define and prioritize features that will lead to improved user experiences and a better Airbnb service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make prioritization decisions that balance guest experience, platform integrity, and host impact. Efficiently execute to ship updates and deliver impact for our business and customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of product management experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Hands-on track record shipping AI/ML-powered features on consumer products — including generative AI features (LLM-based summarization, content generation) and ML ranking or personalization systems — with direct involvement in defining evaluation criteria and improving model outputs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Expert ability to use data and business analysis to inform product strategy and drive decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Domain familiarity with marketplace trust/quality, search/ranking/relevance, or content/feedback systems is strongly preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience creating product messaging and delivering to customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated track record of building cross-functional and executive leadership alignment.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working on consumer products with marketplace dynamics on a global scale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Entrepreneurial track record of taking an idea to reality.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excited to lead cross-functional execution, from strategy through shipped product in a fast-paced environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Desire to do individual contributor product management work.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent written and verbal communication; adept at simplifying complex AI/ML and data concepts for diverse audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$224,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$280,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}]},{"absolute_url":"https://careers.airbnb.com/positions/7700397?gh_jid=7700397","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3384638,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7700397,"updated_at":"2026-03-31T15:04:59-04:00","requisition_id":"ONE","title":"Programs and Business Operations Lead","company_name":"Airbnb","first_published":"2026-03-16T14:28:11-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Global Markets Business Operations team is growing. Our goal is to accelerate growth in our managed countries and support the development of local country plans across different functions. We are working closely with marketing, growth marketing, product, comms, supply, policy teams at both central and local level to streamline operations and drive impact for the countries locally.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking at someone that will build and orchestrate our levers operations for the global markets countries. This is a new central capability we are building that will work closely with growth marketing, marketing, finance and product. This person will identify, pilot, and build playbooks that can be implemented to capture growth in the different countries.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For 2026 we are focusing on building and operating two new programs\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Local demand growth levers: partner with growth marketing teams, partnerships, supply and product to pilot and scale new local demand levers such as guest incentives, host funded promotion, merchandising, engagement CRM, and local partnerships. This will require working closely with central and local teams, piloting new creative approaches before building the infrastructure to operate at scale in more than 14 countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Local Marketing: partner with central marketing operations and creative teams to support the local implementation, measurement, and scale of the new local marketing approach deployed in 14 countries in 2026.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Beyond building these new capabilities, we expect this person to support the development of annual country plans and central Global Markets strategy, including executive presentations.\u0026amp;nbsp; This role requires expertise in operations, marketplace dynamics, marketing channels and implementation, as well as a good understanding of the supply dynamics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track implementation and impact of current playbook of levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new opportunities for developing or adapting levers in a country (e.g. Brazil, France), and develop a plan for it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how central growth marketing, marketing, product plans can benefit local countries and what is the path to build levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look at business performance by country, and overall tracking of country plans or global markets OKR\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in scaling business through demand, business operations and supply\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize quickly and go deep on execution of new initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics behaviours from running the analysis to proposing path for implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership and ability to influence other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Min 3 days at the office\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA or broader Bay Area to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$204,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}]},{"absolute_url":"https://careers.airbnb.com/positions/7743373?gh_jid=7743373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3396254,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7743373,"updated_at":"2026-03-24T15:58:11-04:00","requisition_id":"ONE","title":"Programs and Business Operations Lead (16 month contract)","company_name":"Airbnb","first_published":"2026-03-24T14:13:51-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every\u0026amp;nbsp;country across the globe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in\u0026amp;nbsp;its next chapter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Geos Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Business Operations Lead to join our Canada Business Operations team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Country Manager, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Align all functions in order to achieve objectives set up with the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field \u0026amp;amp; online operations, marketing, product, legal) to ensure key initiatives are on track in Canada.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Country Manager, Canada and other senior leaders on key strategic projects - lead and implement ad-hoc operational and strategic projects for Canada. May require coordination within local, regional and teams in San Francisco.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, analytics,and project management in a dynamic entrepreneurial environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of being able to influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impeccable organizational skills, attention to detail and ability to document processes \u0026amp;amp; decisions made.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and scaling initiatives across globally dispersed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with multiple departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on approach, getting things done fast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This contract position is newly created and does not replace or backfill an existing contract position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/6442841?gh_jid=6442841","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3017946,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6442841,"updated_at":"2026-04-03T16:31:20-04:00","requisition_id":"ONE","title":"Recruiter (6 months contract)","company_name":"Airbnb","first_published":"2024-12-02T10:09:22-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our dynamic and innovative Foundation Recruiting team at Airbnb, where building diverse teams is our top priority. Our business is constantly evolving, this team has a unique opportunity to drive consultative relationships with the businesses and act as an advisor to ensure we hire the best in a generation talent!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your main responsibility will be to successfully bring searches to fruition and deliver exceptional experiences for candidates and hiring managers. Our team takes a consultative approach, working closely with stakeholders to understand their needs and provide tailored solutions. Dedicated to sourcing and hiring top talent in the market, we ensure that every individual interacting with Airbnb’s recruitment process feels valued and supported.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and drive a full-cycle recruitment process including sourcing, screening, interview, feedback and offers for all levels of candidates from entry to senior level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build pipeline for multiple requisitions across business teams and geographies, consider diversity and the importance of balanced candidate slates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive inclusion through building diverse pipelines at top of the funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with talent partners, hiring managers, HR operations and finance to build hiring strategy and plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence business leaders and educate hiring managers on process, interview best practices, and decision making.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide exceptional candidate experiences. Create new ways to surprise and delight candidates as they go through our interview process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately track candidate data and use systems correctly to be able to report to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find the best, brightest and most passionate people for Airbnb using new and creative ways to find and engage them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb with integrity and professionalism. Speak passionately and authentically about Airbnb and our mission.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 - 7+ years full cycle recruiting experience is required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience recruiting in high volume, general \u0026amp;amp; administrative functions is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a Global Operations function inclusive of customer support roles is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record for successfully identifying, qualifying, and closing exceptional candidates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills with a demonstrated ability to communicate complex concepts concisely and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-developed analytical and influencing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a positive, can do attitude. Receives feedback well and looks to constantly improve and grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with a high degree of ambiguity.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be patient and communicate respectfully in a fast paced environment.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and planning skills and a solutions orientation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity and strong desire to continuously learn and grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-level of self-initiative, creativity, perseverance, and flexibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work. \u0026lt;strong\u0026gt;Currently, employees can be located in: British Colombia, Ontario, Quebec, Alberta, or\u0026amp;nbsp;Saskatchewan\u0026lt;/strong\u0026gt;. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;______________________________________________________________________________________________________________________________________________________________________________________________________________\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[73680,73681,378,251],"parent_id":60666}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7779037?gh_jid=7779037","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3017946,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7779037,"updated_at":"2026-04-03T16:33:41-04:00","requisition_id":"ONE","title":"Recruteur (contrat de 6 mois)","company_name":"Airbnb","first_published":"2026-04-03T16:31:31-04:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;La communauté que vous rejoindrez:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Rejoignez lʼéquipe dynamique et innovante de recrutement Foundation d’Airbnb, où la constitution dʼéquipes diversifiées est notre priorité absolue. Dans un environnement d’affaires en constante évolution, cette équipe dispose d’une occasion unique de bâtir des relations consultatives avec les partenaires – et d’agir à titre de conseillère ou conseiller – afin de recruter les meilleurs talents de leur génération !\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;La différence que vous ferez:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Votre principale responsabilité sera de mener à bien les recherches de talents et d’offrir une expérience exceptionnelle aux candidates, candidats et gestionnaires recruteurs. Notre équipe adopte une approche consultative : nous travaillons en étroite collaboration avec les parties prenantes pour comprendre leurs besoins et proposer des solutions sur mesure. Dévoué·e·s à la recherche et à l’embauche des meilleurs talents du marché, nous veillons à ce que chaque personne en interaction avec le processus de recrutement d’Airbnb se sente valorisée et soutenue.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Une journée typique:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gérer et mener un processus complet de recrutement : repérage, présélection, entrevues, rétroaction et offres d’emploi pour des candidates et candidats de tous niveaux, du débutant au niveau supérieur.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constituer des bassins de talents pour plusieurs postes dans diverses équipes et régions, en tenant compte de la diversité et de l’importance de proposer des listes de candidatures équilibrées.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Favoriser l’inclusion en créant des viviers de talents diversifiés dès le haut de l’entonnoir.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec les partenaires RH, les gestionnaires recruteurs, les opérations RH et les finances pour élaborer des stratégies et des plans d’embauche.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencer les leaders d’affaires et former les gestionnaires recruteurs sur le processus, les meilleures pratiques d’entrevue et la prise de décisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offrir une expérience exceptionnelle aux candidates et candidats. Trouver de nouvelles façons de surprendre et ravir les personnes qui participent à notre processus d’entrevue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assurer le suivi précis des données des candidates et candidats et utiliser correctement les systèmes afin de pouvoir rendre compte à l’entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Détecter, intéresser et recruter les personnes les plus talentueuses, brillantes et passionnées pour Airbnb en utilisant des approches nouvelles et créatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Représenter Airbnb avec intégrité et professionnalisme. Parler avec passion et authenticité d’Airbnb et de notre mission.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Votre expertise:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 à 7 ans (ou plus) d’expérience en recrutement complet (full-cycle) requise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans le recrutement à volume élevé pour des rôles généraux et administratifs requise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans le soutien à une fonction d’opérations mondiales, y compris des rôles en soutien à la clientèle, un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Antécédents éprouvés pour repérer, évaluer et recruter des talents exceptionnels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellentes aptitudes en communication écrite et orale, avec capacité démontrée de transmettre des concepts complexes de manière concise et claire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences en analyse et en influence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attitude positive et proactive; réceptivité aux commentaires et volonté constante d’amélioration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aisance à travailler dans un environnement hautement ambigu.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité de faire preuve de patience et de communiquer avec respect dans un milieu de travail dynamique.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grandes compétences en organisation et en planification, approche axée sur les solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosité authentique et désir marqué d’apprendre et de se perfectionner continuellement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Esprit d’initiative élevé, créativité, persévérance et flexibilité.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Votre lieu de travail:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, la personne retenue devra être basée au Canada pour exercer ses fonctions. À l’heure actuelle, les employé·e·s peuvent être situés en : Colombie-Britannique, Ontario, Québec, Alberta ou Saskatchewan. Cette liste est mise à jour régulièrement ; veuillez vérifier de nouveau si votre province y figure. Si votre poste relève d’une autre entité Airbnb, votre recruteur·trice vous informera des provinces à partir desquelles vous êtes admissible à travailler.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Notre engagement envers l’inclusion et le sentiment d’appartenance:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s’engage à recruter dans le bassin de talents le plus vaste possible. Nous croyons qu’une diversité d’idées stimule l’innovation et l’engagement, nous permettant d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Nous encourageons toutes les personnes qualifiées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également d’offrir un processus de candidature et d’entrevue inclusif pour les personnes en situation de handicap. Si vous êtes une personne en situation de handicap et avez besoin de mesures d’adaptation raisonnables pour soumettre votre candidature, veuillez nous écrire à : reasonableaccommodations@airbnb.com.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Veuillez inclure votre nom complet, le poste convoité et les mesures d’adaptation requises pour vous aider durant le processus de recrutement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous prions de nous contacter uniquement si votre handicap vous empêche de remplir notre demande d’emploi en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous utilisons des outils automatisés afin d’aider notre équipe de recrutement à traiter efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par un évaluateur ou une évaluatrice humaine.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ce poste est ouvert pour un besoin existant au sein de l’organisation.\u0026lt;/p\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[73680,73681,378,251],"parent_id":60666}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7721155?gh_jid=7721155","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3390495,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7721155,"updated_at":"2026-03-23T22:37:54-04:00","requisition_id":"ONE","title":"Regional Law Enforcement Operations Manager (APAC)","company_name":"Airbnb","first_published":"2026-03-23T22:37:54-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The mission of the Airbnb Global Safety and Risk Management (GSRM) team, as a component of Fraud and Safety Operations (FSO), is to foster a safe, secure, and healthy workplace for our employee community and peace of mind for Airbnb’s global community. Airbnb GSRM\u0026amp;nbsp; programs include Global Threat Assessment; Open Source Investigations; Insider Threat Prevention; Organized Criminal Syndicate Investigations; Global Law Enforcement Engagement; and Law Enforcement Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Law Enforcement Operations (LE Ops) Manager will serve law enforcement and Airbnb in responding to data requests across APAC. This individual should be committed to collaboration between Airbnb and law enforcement (LE) in protecting our hosts, guests, and the global community while ensuring the privacy and protection of data. The LE Ops team requires vigilance, dedication, and problem solving skills as it identifies threats and takes appropriate action. The APAC LE Ops team is a critical component to global operations coordinating communication and responses with LE on a 24/7/365 basis.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a passionate and relational leader to shape strategy, pursue excellence and efficiency, and develop the members of the APAC team, while also contributing to GSRM’s broader safety efforts and ensuring compliant and timely responses to LE requests. The successful candidate is a strategic problem solver and communication specialist with a creative mentality who can lead people, manage workflows, and work collaboratively across senior functional leadership with cross-functional teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Law Enforcement Operations Manager will report directly to the Senior Manager, Global Law Enforcement Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage performance and growth of a small team of Law Enforcement Operations Associates and how we respond to law enforcement authorities across the APAC region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Legal team on Airbnb’s response to law enforcement requests for user data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other Airbnb teams to develop and coordinate active matters with law enforcement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development, refinement, and execution of policies, processes, and workflows relating to the production of data in response to legal requests from law enforcement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and assess accuracy, efficiency, and other mission success data in support of continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the team to track, analyze, and accurately respond to a variety of legal requests for user data working directly with law enforcement and security services, including search warrants, court orders, international requests and subpoenas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support operational escalations related to critical matters from global team members,\u0026amp;nbsp; cross-functional partners, and collaborate on operational decisions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all requests are scrutinized and handled in strict accordance with applicable laws, our terms of service, and our law enforcement guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver familiarity education to law enforcement partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the expansion of healthy law enforcement engagement and communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead LE Ops APAC in planning, staffing, budgeting, and managing expenses\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Requirements:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of relevant work experience, including 2 years of hands-on leadership experience, or relevant senior level LE response function at a similar company or LE agency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience related to data protection legislation and online investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience working collaboratively with LE agencies, security services, and data protection authorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven capacity to manage and resolve complex problems and sensitive issues using sound judgment and communication in handling emergent matters\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience prioritizing multiple functions and tasks while managing core work responsibilities without compromising quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective at identifying talent and building effective teams through trusted relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with outstanding communication skills including written, verbal and presentation skills with the ability to create executive communications and presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment \u0026amp;amp; ability to work independently with minimal supervisory oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and willingness to travel and work off hours, including weekends and occasionally holidays, in order to support emergency matters and interact with law enforcement and employees located across the globe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated commitment to Airbnb’s core values.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Experience: Proficiency in a second APAC language is desirable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}]},{"absolute_url":"https://careers.airbnb.com/positions/7650041?gh_jid=7650041","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369847,"location":{"name":"Singapore, Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7650041,"updated_at":"2026-03-19T10:03:31-04:00","requisition_id":"ONE","title":"Regional Operations Manager, Premium Support","company_name":"Airbnb","first_published":"2026-02-24T19:55:19-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Regional Operations Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Regional Operations Manager supports one or more internal CS services. The Regional Operations Manager is an operational leadership role that requires substantial experience in customer service and team management. Regional Operations Managers oversee teams of approximately 4-8 people managers who each manage teams of 8-15 support agents. ROMs should have the ability to guide and uplevel their team members, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Capacity Planning \u0026amp;amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the team manager, regional, and service level\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both team manager and regional performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Background \u0026amp;amp; Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff \u0026amp;amp; the employee lifecycle, ideally managing other managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Skills \u0026amp;amp; Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Level of English, both written \u0026amp;amp; spoken is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes; able to translate that to your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching skills, you have high EQ and know how to tailor your feedback \u0026amp;amp; communication style to meet the needs of your coachee or mentee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73698,"name":"Operations \u0026 Support","child_ids":[73686,1394,249,5601],"parent_id":60666}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}]},{"absolute_url":"https://careers.airbnb.com/positions/7571217?gh_jid=7571217","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3348154,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7571217,"updated_at":"2026-02-09T08:20:27-05:00","requisition_id":"ONE","title":"Regulatory Operations Lead, APAC","company_name":"Airbnb","first_published":"2026-01-28T08:54:37-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, expertise in team management and the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb\u0026#39;s growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a high performing team of individuals responsible for strategy and regulatory operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate emerging regulatory trends into actionable business strategies for senior leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional technical partners to design solutions that enable proactive, automated compliance solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team management skills and the ability to coach and mentor direct reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable technical solutions and processes to mitigate regulatory risks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operationalizing regulatory workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275}]},{"absolute_url":"https://careers.airbnb.com/positions/7722100?gh_jid=7722100","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370405,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7722100,"updated_at":"2026-03-27T13:02:30-04:00","requisition_id":"ONE","title":"Responsable des opérations de protection des données","company_name":"Airbnb","first_published":"2026-03-16T16:00:44-04:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté qui vous attend\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb est une entreprise qui a pour mission d\u0026#39;aider à créer un monde où tout le monde peut se sentir chez soi, ailleurs. Pour atteindre cet objectif, il nous faut une équipe bien soudée et attachée à nos valeurs fondamentales. Les différents groupes au sein d\u0026#39;Airbnb incarnent notre esprit d\u0026#39;innovation, et notre équipe dynamique est résolue à assurer l\u0026#39;avenir de l\u0026#39;entreprise au 21e\u0026amp;nbsp;siècle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;objectif stratégique de l\u0026#39;équipe des opérations de gestion du risque et de la conformité est de se concentrer sur la création de processus et de protocoles de sécurité opérationnels normalisés afin de garantir une gouvernance des risques et une conformité adéquates pour les équipes de soutien à la communauté dans des domaines spécifiques, notamment les produits, les processus et l\u0026#39;ingénierie, conformément aux politiques de l\u0026#39;entreprise et aux accords contractuels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre contribution\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En tant que membre clé de notre équipe, vous contribuerez à l\u0026#39;excellence opérationnelle, encouragerez l\u0026#39;innovation et veillerez à la sécurité et à la productivité. Vous jouerez un rôle essentiel dans la conception et la maintenance des infrastructures de provisionnement, en collaborant avec des ingénieurs partenaires pour optimiser les modèles et les outils d\u0026#39;autorisation, et en trouvant le juste équilibre entre rapidité et sécurité rigoureuse dans tous les processus. Votre expertise sera essentielle pour diriger des initiatives interfonctionnelles de soutien à la clientèle, assurer la coordination et établir des partenariats stratégiques avec des équipes comme celles responsables de la sécurité de l\u0026#39;information, de la gestion des partenaires, des affaires juridiques et de la protection de la vie privée, pour faire avancer notre mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dans le cadre de votre travail avec les parties prenantes, voici ce que vous ferez\u0026amp;nbsp;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Élaborer et mettre en œuvre des feuilles de route d\u0026#39;amélioration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer des projets visant à mettre en œuvre de nouveaux contrôles de sécurité et de confidentialité.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diriger l\u0026#39;amélioration des processus et optimiser les contrôles d\u0026#39;accès.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Définir des mécanismes d\u0026#39;audit et de rapports pour les équipes internes et celles des fournisseurs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir à l\u0026#39;équipe des opérations la meilleure protection possible en matière de confidentialité et de données.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Vous intégrerez une équipe nouvellement constituée et aurez l\u0026#39;occasion unique de façonner sa culture et son orientation, en apportant votre vision, votre leadership et votre esprit d\u0026#39;entreprise à mesure que notre équipe se développe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Journée type\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Gouvernance et rapports\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; évaluer, rapporter et gérer les contrôles d\u0026#39;accès privilégiés afin d\u0026#39;assurer la conformité.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exigences et mise en œuvre\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; documenter et traduire les exigences en matière de gestion des accès privilégiés pour les partenaires technologiques, afin de soutenir des solutions efficaces, modernes et durables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration avec les parties prenantes\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; travailler de manière interfonctionnelle pour élaborer et faire évoluer les exigences en matière de gestion des accès privilégiés dans les domaines des processus, des données et de la technologie.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Politiques et normes\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; travailler de pair avec l\u0026#39;équipe de gouvernance des politiques pour diffuser et publier les mises à jour de la norme de gestion des accès privilégiés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Authentification et sécurité\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; mettre à profit votre maîtrise des plateformes d\u0026#39;authentification (Active\u0026amp;nbsp;Directory, LDAP, Kerberos, RADIUS) et des principes de la gestion des accès privilégiés (provisionnement juste à temps) pour formuler des recommandations à l\u0026#39;intention des équipes responsables des politiques, des processus de provisionnement et de la technologie.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Conformité réglementaire\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; garantir l\u0026#39;harmonisation avec les réglementations et les normes du secteur (NIST, ISO/IEC, FFIEC), en particulier dans le domaine des services financiers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Gestion du risque\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; déterminer, évaluer et atténuer de manière proactive les risques liés à la gestion des accès privilégiés, afin de favoriser l\u0026#39;amélioration continue et la responsabilisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mobilisation des parties prenantes\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; rendre compte à la haute direction, de manière transparente et claire, des risques existants et émergents liés à la gestion des accès privilégiés et à la sécurité de l\u0026#39;information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Assurance de la qualité\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; concevoir et mettre en œuvre des stratégies de test approfondies pour les processus d\u0026#39;accès privilégié, collaborer à la résolution des défaillances et recommander des améliorations en matière de convivialité, de résilience et de sécurité.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; tenir à jour des dossiers clairs et complets sur les politiques, les processus d\u0026#39;approbation et les résultats des tests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engagement auprès du secteur\u0026amp;nbsp;:\u0026lt;/strong\u0026gt; se tenir au fait des tendances émergentes et des pratiques exemplaires en matière de gestion des accès privilégiés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Politiques de gestion des accès\u0026amp;nbsp;: \u0026lt;/strong\u0026gt;définir et tenir à jour des politiques de gestion des accès pour différents profils d\u0026#39;utilisateurs (administrateur, développeur, utilisateur, observateur).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026amp;nbsp;: \u0026lt;/strong\u0026gt;accompagner et former les membres de l\u0026#39;équipe afin de garantir la précision et l\u0026#39;efficacité des processus impliquant une intervention humaine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cycle de vie des accès\u0026amp;nbsp;: \u0026lt;/strong\u0026gt;superviser l\u0026#39;ensemble du cycle de vie des accès (création, modification, suppression, consultation, masquage, etc.). Créer et affiner des abstractions pour orienter les décisions en matière d\u0026#39;accès, en tenant compte des éléments suivants\u0026amp;nbsp;:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Rôles/profils des utilisateurs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Affiliation à un locataire ou à une organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Privilèges attribués au moyen de permissions particulières ou d\u0026#39;appartenances à des groupes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 8\u0026amp;nbsp;ans d\u0026#39;expérience pratique dans les opérations de gestion des accès et des accès privilégiés au sein d\u0026#39;un environnement axé sur les technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience démontrée dans les tâches opérationnelles liées à la gestion des accès privilégiés, y compris la création et la gestion sécurisées, l\u0026#39;intégration des comptes privilégiés, l\u0026#39;élaboration de politiques et la mise en œuvre d\u0026#39;un modèle d\u0026#39;accès basé sur le principe du moindre privilège.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solide expérience des principes de gestion des identités et des accès (GIA) et des pratiques exemplaires du secteur.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience de la mise en œuvre de modèles de privilèges juste à temps (JIT), de contrôles d\u0026#39;accès basés sur les rôles (RBAC) et de l\u0026#39;application de la séparation des tâches (SoD).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connaissance pratique des protocoles d\u0026#39;authentification (p.\u0026amp;nbsp;ex. SAML, OAuth, OpenID\u0026amp;nbsp;Connect, Active\u0026amp;nbsp;Directory, LDAP, Kerberos).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connaissance de la gestion des accès privilégiés basée sur l\u0026#39;infonuagique, y compris la classification et la gestion des identités non humaines (comptes de service, clés API, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellente compréhension des normes de sécurité et des cadres réglementaires (NIST, ISO/IEC, FFIEC) pertinents à la gestion des accès.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellentes compétences en SQL, y compris en matière de requêtes et de création de tableaux de bord.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à communiquer de manière claire et concise, avec une aptitude avérée à collaborer avec les équipes d\u0026#39;ingénierie, de sécurité, de produit et d\u0026#39;exploitation sans connaissances techniques préalables, afin de favoriser la coordination et de mettre en place des solutions de premier ordre.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en rédaction de politiques et de procédures, ainsi qu\u0026#39;en production de rapports sur les indicateurs de risque et de conformité liés à la gestion des accès privilégiés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsabilité et engagement démontrés pour l\u0026#39;amélioration continue des contrôles de gestion des accès privilégiés et des risques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approche proactive pour détecter et atténuer les risques de sécurité liés aux accès privilégiés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler dans un environnement dynamique et à contribuer à des initiatives interfonctionnelles ou internationales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité démontrée à constituer et à encadrer des équipes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connaissance des défis liés à la gestion des accès propres aux environnements infonuagiques natifs (AWS, GCP, Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participation à l\u0026#39;élaboration ou à la mise à jour de stratégies de gestion des accès privilégiés couvrant à la fois les identités humaines et non humaines, y compris les utilisateurs professionnels, les développeurs et les comptes de service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$102,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$128,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7743374?gh_jid=7743374","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3396254,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7743374,"updated_at":"2026-03-24T14:13:52-04:00","requisition_id":"ONE","title":"Responsable des programmes et des opérations commerciales (contrat de 16 mois)","company_name":"Airbnb","first_published":"2026-03-24T14:13:52-04:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté qui vous attend\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Chaque jour, les hôtes Airbnb proposent des séjours et des expériences uniques qui permettent aux voyageurs de tisser des liens avec les communautés de manière plus authentique. Depuis les débuts d\u0026#39;Airbnb, plus de 5 millions d\u0026#39;hôtes ont accueilli plus de 1,5 milliard de voyageurs dans presque tous les pays du monde.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;organisation de la direction commerciale joue un rôle central dans les efforts de croissance et d\u0026#39;expansion de l\u0026#39;entreprise dans le monde entier. Nos collègues travaillent à la commercialisation des nouvelles entreprises et des entreprises existantes d\u0026#39;Airbnb pour permettre à Airbnb de devenir plus qu\u0026#39;une plateforme d\u0026#39;hébergement. Il s\u0026#39;agit notamment de faire du recrutement et de développer l\u0026#39;offre mondiale de séjours, d\u0026#39;expériences et de services de qualité d\u0026#39;Airbnb, ainsi que de mettre en œuvre la stratégie mondiale d\u0026#39;Airbnb dans le marché. En mettant l\u0026#39;accent sur la stratégie commerciale, l\u0026#39;approvisionnement de qualité et l\u0026#39;expansion internationale, l\u0026#39;équipe ouvre la voie à la croissance et au succès continus d\u0026#39;Airbnb dans son prochain chapitre.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;équipe des opérations régionales, qui fait partie de la division des opérations commerciales au Canada, veille à ce que les activités d\u0026#39;Airbnb soient pertinentes au niveau local et répondent aux besoins des hôtes et des voyageurs du monde entier en aidant les régions à planifier et à mettre en œuvre plus efficacement des stratégies de croissance dans les domaines de l\u0026#39;offre, de la demande et d\u0026#39;autres secteurs d\u0026#39;une manière qui rejoint la communauté.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pour accompagner le développement de nos activités, on veut faire appel aux meilleurs et aux plus brillants talents pour prendre de bonnes décisions commerciales stratégiques. À cette fin, l\u0026#39;équipe est à la recherche d\u0026#39;un ou une responsable des opérations commerciales pour se joindre à notre équipe des opérations commerciales au Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre contribution\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous travaillerez en étroite collaboration avec les leaders et les équipes interfonctionnelles et jouerez un rôle clé dans le développement de nos programmes axés sur la croissance et l\u0026#39;optimisation de la communauté. Le ou la candidate retenue relèvera du directeur ou de la directrice nationale au Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Journée typique\u0026amp;nbsp;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Aligner toutes les fonctions dans le but d\u0026#39;atteindre les objectifs fixés avec la direction du Canada.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organiser des réunions régulières sur les opérations commerciales et amorcer des conversations constructives, en plus d\u0026#39;organiser des réunions hebdomadaires avec des équipes de projet interfonctionnelles (opérations sur le terrain et en ligne, marketing, produits, services juridiques) pour s\u0026#39;assurer que les initiatives clés sont sur la bonne voie au Canada.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Étudier les tendances macroéconomiques et microéconomiques et présenter des analyses, des rapports et des plans d\u0026#39;action à l\u0026#39;équipe de direction nationale et régionale d\u0026#39;Airbnb pour lui permettre de prendre des décisions commerciales stratégiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir le directeur ou la directrice nationale au Canada et d\u0026#39;autres hauts dirigeants dans le cadre de projets stratégiques clés, en plus de diriger et mettre en œuvre des projets opérationnels et stratégiques ad hoc pour le Canada. Peut devoir coordonner ses activités avec les équipes nationales, régionales et locales à San Francisco.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;occuper de la conception, de l\u0026#39;exécution et de l\u0026#39;évaluation des initiatives interfonctionnelles de bout en bout. Concrètement, il s\u0026#39;agit de définir un énoncé de problème précis, d\u0026#39;articuler la solution idéale à ce problème, et d\u0026#39;identifier les principales dépendances qui entravent la solution, puis de travailler avec les parties prenantes interfonctionnelles pour la mettre en œuvre. Ces initiatives couvriront les domaines de la demande, de l\u0026#39;offre et de la réglementation de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Les candidats qualifiés ont idéalement au moins dix\u0026amp;nbsp;ans d\u0026#39;expérience professionnelle, de préférence avec une exposition combinée à la modélisation des données, à l\u0026#39;analyse et à la gestion de projets dans un environnement entrepreneurial dynamique.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une très grande aptitude à s\u0026#39;exprimer tant à l\u0026#39;oral qu\u0026#39;à l\u0026#39;écrit doublée de la capacité de faire des présentations concises, claires et éloquentes à tous les échelons d\u0026#39;administration.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une expérience avérée en matière d\u0026#39;influence et de mobilisation de diverses parties prenantes interfonctionnelles contre une mission ou un objectif commun en utilisant des informations qualitatives et quantitatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;La capacité non seulement de plonger dans les détails pour stimuler l\u0026#39;exécution, mais aussi de prendre du recul pour contextualiser les recommandations et les initiatives dans le cadre de la stratégie globale de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;La capacité d\u0026#39;effectuer plusieurs tâches en hiérarchisant le travail et en coordonnant le soutien nécessaire entre diverses fonctions pour atteindre les buts et les objectifs du projet.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Un sens de l\u0026#39;organisation impeccable, une grande minutie et la capacité de documenter les processus et les décisions prises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;De l\u0026#39;expérience dans la mise en œuvre et le développement d\u0026#39;initiatives au sein d\u0026#39;équipes dispersées.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une expérience de travail interfonctionnel avec plusieurs départements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une approche pratique pour faire avancer les choses rapidement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Savoir manipuler de grands ensembles de données dans Excel est essentiel. La maîtrise de SQL est fortement préférée.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ce poste est situé au Canada (possibilité de télétravail). Le poste peut impliquer de travailler occasionnellement dans un bureau d\u0026#39;Airbnb ou de participer à des événements en dehors du bureau (tel que convenu avec votre gestionnaire). Il est possible de faire du télétravail, mais vous devez vivre dans un endroit où on trouve une entité enregistrée d\u0026#39;Airbnb Canada inc., soit Colombie Britannique, Alberta, Ontario et Québec.Pensez à nous contacter si la province ou le territoire dans lequel vous vivez n\u0026#39;en fait pas partie. Si vous travaillez déjà pour une autre entité d\u0026#39;Airbnb, votre responsable du recrutement vous indiquera dans quelles provinces et dans quels territoires vous pouvez travailler.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement en faveur de l\u0026#39;inclusion et de l\u0026#39;appartenance\u0026amp;nbsp;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec des personnes issues des horizons les plus variés possibles. On a la conviction que la diversité des idées encourage l\u0026#39;esprit d\u0026#39;innovation et l\u0026#39;implication. Cette approche nous aide à attirer des talents créatifs et à développer les meilleurs produits et services, ainsi que les meilleures solutions possibles. On encourage toute personne qualifiée à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On s\u0026#39;efforce aussi de fournir un processus de candidature et d\u0026#39;entretien inclusif pour les personnes avec un handicap. Si vous avez un handicap et que vous avez besoin de mesures d\u0026#39;adaptation raisonnables pour envoyer votre candidature, contactez-nous à l\u0026#39;adresse suivante\u0026amp;nbsp;: reasonableaccommodations@airbnb.com. Indiquez votre nom complet, le poste auquel vous postulez et les mesures d\u0026#39;adaptation nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On vous demande de seulement nous contacter si votre handicap vous empêche d\u0026#39;envoyer votre candidature en ligne pour postuler.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste contractuel est nouvellement créé et ne remplace ni ne pourvoit un poste contractuel existant.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7256581?gh_jid=7256581","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3248865,"location":{"name":"Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7256581,"updated_at":"2026-03-17T04:18:59-04:00","requisition_id":"ONE","title":"Safety Customer Support Delivery Manager","company_name":"Airbnb","first_published":"2025-09-21T05:43:25-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Delivery Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Korea.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Delivery Manager supports one or more internal CS services. The Delivery Manager is an operational leadership role that requires substantial experience in customer service and team management. Delivery Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Oversee a strong operational environment for your teams and ensure high quality support for the community from your team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Capacity Planning \u0026amp;amp; WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive performance at the ambassador, team, and service level\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both ambassador and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share input and recommendations about service target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build and nurture an engaged and diverse team\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Support strategic initiatives within Delivery and your service as needed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, as needed, internal Delivery performance \u0026amp;amp; operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your Background \u0026amp;amp; Experience:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff \u0026amp;amp; the employee lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in English and Korea languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in driving improved performance of teams as a line manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in data analysis and reporting to identify performance trends, as well as\u0026amp;nbsp; developing and implementing performance management standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days, holidays, and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your Skills \u0026amp;amp; Expertise:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of customer service operations and processes; able to translate that to your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to cascade with context and lead your team through changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching skills, you have high EQ and know how to tailor your feedback \u0026amp;amp; communication style to meet the needs of your coachee or mentee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64275,"name":"South Korea","location":null,"child_ids":[626],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7597867?gh_jid=7597867","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3357409,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7597867,"updated_at":"2026-02-13T06:30:54-05:00","requisition_id":"MULTI","title":"Safety Specialist","company_name":"Airbnb","first_published":"2026-02-12T05:47:55-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Handle cases with complexities with the highest level of service\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understand how to summarize user issues and escalate to leadership as needed\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple user cases at the same time while remaining efficient, professional and organized\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;Adapt to your schedule \u0026amp;amp; its potential modifications based on business needs\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a team player \u0026amp;amp; support operational success as directed by your Management\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate and share best practices with teammates to drive success at the global service level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in roundtable discussions for upcoming changes and launches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Misconduct, Drugs activity, Sex Work, Human Trafficking and Abuse of vulnerable population.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restoring their status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence Competencies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shows constant improvements in the quality of work with limited supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares regular feedback from the community with the senior stakeholders to improve the quality of our services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares knowledge with less experienced team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shows willingness to take on new projects/assignments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication Competencies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understands the importance of visual aids in a successful presentation, and knows how to incorporate them effectively for impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands when written messages are appropriate and when to choose other forms of communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares knowledge with less experienced team members Uses effective cross cultural communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical Competencies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develops a nuanced perspective based on facts and data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plans proactively for short to medium term goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides consistent feedback, updates, and measurements on the progress and achievement of individual goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands how the key drivers of the team relate to each other and how their decision making process impacts the function\u0026#39;s key objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self \u0026amp;amp; Interpersonal Competencies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shows awareness of individual\u0026#39;s strengths, blind spots and areas of development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perseveres to find the goals deeper Why\u0026#39; behind policies, processes, and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeps team objectives community above individual aspirations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces challenges that require new skills and knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognizes conflicts and seeks support to resolve difficult situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pushes oneself towards the best possible outcomes for the Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains composure in crisis situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership mentality and business mindset, with ability to drive work forward even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage your own time, plan, prioritize and organize tasks, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and execute policies \u0026amp;amp;\u0026amp;nbsp; procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain confidentiality during investigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is able to demonstrate an understanding of how to handle sensitive situations related to personal safety, including assessing the level of risk of the situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally has experience dealing with stakeholders in different functions and is able to communicate clearly in writing about cases for larger audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹770,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,000,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7743025?gh_jid=7743025","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396117,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7743025,"updated_at":"2026-03-23T12:39:06-04:00","requisition_id":"ONE","title":"Safety Specialist","company_name":"Airbnb","first_published":"2026-03-23T12:39:06-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,\u0026amp;nbsp; and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full time position based in Ireland. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, other languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€47.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€47.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7637619?gh_jid=7637619","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3367195,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7637619,"updated_at":"2026-03-18T12:53:46-04:00","requisition_id":"MULTI","title":"Safety Specialist","company_name":"Airbnb","first_published":"2026-02-20T06:40:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handle cases with complexities with the highest level of service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how to summarize user issues and escalate to leadership as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple user cases at the same time while remaining efficient, professional and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to your schedule \u0026amp;amp; its potential modifications based on business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a team player \u0026amp;amp; support operational success as directed by your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate and share best practices with teammates to drive success at the global service level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in roundtable discussions for upcoming changes and launches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Misconduct, Drugs activity, Sex Work, Human Trafficking and Abuse of vulnerable population.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restoring their status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence Competencies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shows constant improvements in the quality of work with limited supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares regular feedback from the community with the senior stakeholders to improve the quality of our services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares knowledge with less experienced team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shows willingness to take on new projects/assignments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication Competencies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understands the importance of visual aids in a successful presentation, and knows how to incorporate them effectively for impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands when written messages are appropriate and when to choose other forms of communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares knowledge with less experienced team members Uses effective cross cultural communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical Competencies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develops a nuanced perspective based on facts and data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plans proactively for short to medium term goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides consistent feedback, updates, and measurements on the progress and achievement of individual goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands how the key drivers of the team relate to each other and how their decision making process impacts the function\u0026#39;s key objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self \u0026amp;amp; Interpersonal Competencies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shows awareness of individual\u0026#39;s strengths, blind spots and areas of development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perseveres to find the goals deeper Why\u0026#39; behind policies, processes, and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeps team objectives community above individual aspirations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces challenges that require new skills and knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognizes conflicts and seeks support to resolve difficult situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pushes oneself towards the best possible outcomes for the Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains composure in crisis situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership mentality and business mindset, with ability to drive work forward even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage your own time, plan, prioritize and organize tasks, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and execute policies \u0026amp;amp;\u0026amp;nbsp; procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain confidentiality during investigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is able to demonstrate an understanding of how to handle sensitive situations related to personal safety, including assessing the level of risk of the situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally has experience dealing with stakeholders in different functions and is able to communicate clearly in writing about cases for larger audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹770,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,000,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7433769?gh_jid=7433769","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3307224,"location":{"name":"Singapore, Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7433769,"updated_at":"2026-03-07T07:41:25-05:00","requisition_id":"ONE","title":"Sales Operations Lead, APAC","company_name":"Airbnb","first_published":"2025-12-01T09:16:42-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As the APAC Sales Operations Lead, you will play a dual role: driving sales operations strategy for acquisition activities in the APAC region. You’ll ensure business and vendor partners deliver against performance expectations while shaping the strategy, insights, and incentives that power our growth acquisition engine in the APAC region.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is both strategic and execution-focused, perfect for someone who thrives at the intersection of analytics and strategy. You will serve as the main point of contact for all things related to new supply, ensuring alignment between acquisition performance, vendor execution, and Airbnb’s broader growth objectives in APAC.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Sales Operations \u0026amp;amp; Revenue Strategy\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the strategic vision for acquisition performance across APAC, aligning regional initiatives with global priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional partners including regional sales and operations leaders to develop and manage incentive programs, set and track performance targets, and monitor outcomes against growth goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead forecasting, pipeline analysis, and capacity planning to ensure teams and vendors are resourced for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive lead prioritization and workflow optimization to maximize conversion and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate performance data into actionable insights, influencing business decisions and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary APAC point of contact for all acquisition-related initiatives, ensuring operational alignment, data integrity, and seamless communication across global stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in sales operations, revenue operations, or vendor management, ideally in a high-growth or global environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, strategic, and communication skills with proven ability to translate data into business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional initiatives and driving accountability through both internal teams and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM and performance management systems; strong data literacy required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7590319?gh_jid=7590319","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355248,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7590319,"updated_at":"2026-03-23T15:17:24-04:00","requisition_id":"ONE","title":"Senior Accountant, Revenue Operations","company_name":"Airbnb","first_published":"2026-02-09T13:30:10-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team is responsible for accounting and financial reporting for all transactions occurring on the Airbnb and HT platforms. We ensure financial results are report accurately and timely to internal stakeholders and to external parties including governmental agencies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;As a Senior Accountant within our Platform Accounting team, you will sit at the intersection of accounting, data, and systems to support our continued global growth.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;You will own end-to-end accounting activities, drive scalable and efficient processes, and strengthen our control environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;You will have broad exposure to various functions including Finance Technology, Product, Engineering, Business Development, and Customer Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;The ideal candidate has a strong understanding of GAAP and revenue recognition, excellent technical skills, and a passion for automation and analytics in a fast-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;7,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Manage the monthly close\u0026lt;/strong\u0026gt; and financial reporting process, including preparation of routine and non-routine journal entries, reconciliations, variance analysis, and stakeholder communication.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;7,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Support platform accounting\u0026lt;/strong\u0026gt; impacting the income statement and balance sheet, ensuring accurate GAAP reporting and SOX compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;7,2,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Serve as a subject matter expert\u0026lt;/strong\u0026gt; for accounting policies and systems, supporting new products, features, and system changes through rigorous testing and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;7,3,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Drive process improvements\u0026lt;/strong\u0026gt; and ERP optimization to meet SLA/KPI targets and support scalable operations through standardization and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;7,4,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,4,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Partner cross-functionally\u0026lt;/strong\u0026gt; with FP\u0026amp;amp;A, Procurement, Legal, and Collections teams to align accounting outcomes with operational activity and contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;7,5,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,5,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Leverage data and automation tools\u0026lt;/strong\u0026gt; such as Alteryx, SQL, and AI-enabled workflows to analyze trends, risks, and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;7,6,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,6,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Maintain robust documentation\u0026lt;/strong\u0026gt; for accounting systems and workflows to support transitions, knowledge transfer, and cross-training initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;7,7,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7,7,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Contribute to ad hoc projects\u0026lt;/strong\u0026gt; and strategic finance initiatives, effectively communicating results and updates to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;6+ years of relevant experience\u0026lt;/strong\u0026gt;, ideally including public accounting or a high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;B.A. or B.S. in Accounting or Finance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot; data-path-to-node=\u0026quot;9,1,0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;CPA certification is a requirement\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,2,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Strong knowledge of U.S. GAAP\u0026lt;/strong\u0026gt; and accounting best practices, particularly regarding revenue recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,3,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Systems Experience:\u0026lt;/strong\u0026gt; Proficiency in ERP systems (Oracle Fusion highly preferred) and experience with Alteryx or SQL is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,4,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,4,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Analytical Skills:\u0026lt;/strong\u0026gt; Advanced Microsoft Excel skills and experience analyzing high-volume, multi-currency transactions in a global business environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,5,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,5,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Ownership:\u0026lt;/strong\u0026gt; Ability to own projects end-to-end, building out timelines and delivering against agreed-upon specs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,6,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,6,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Communication:\u0026lt;/strong\u0026gt; Ability to communicate clearly, concisely, and effectively with both finance and non-finance stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,7,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,7,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Adaptability:\u0026lt;/strong\u0026gt; Capable of handling multiple projects in a fast-paced, hyper-growth environment with a positive, \u0026quot;can-do\u0026quot; approach.\u0026lt;/li\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;9,8,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9,8,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Compliance:\u0026lt;/strong\u0026gt; Ability to define and implement internal or external controls and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$103,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$121,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7645878?gh_jid=7645878","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3368679,"location":{"name":"Barcelona, Spain"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7645878,"updated_at":"2026-03-27T08:26:59-04:00","requisition_id":"MULTI","title":"Senior Account Executive","company_name":"Airbnb","first_published":"2026-02-24T09:04:08-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels, and ensuring that Airbnb always has the best hotel inventory and deals available to our guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Barcelona (hybrid, 2-3 days a week in the office).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed KPIs by owning the performance and success of assigned region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect new potential hotels through external research, networking, and use of Airbnb tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Securing new hotels involves targeted sales strategies and negotiating and closing the deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hotel onboarding as needed from won sales opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement scalable strategies that drive maximum business impact across a wide range of hotel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous hospitality experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in both English and Spanish\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and analytical skills; detail-oriented but moves fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish strong relationships with and influence partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacity to balance day-to-day responsibilities with longer-term strategic execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Spain Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€65.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€80.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284}]},{"absolute_url":"https://careers.airbnb.com/positions/7777653?gh_jid=7777653","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3405058,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7777653,"updated_at":"2026-04-03T13:41:56-04:00","requisition_id":"ONE","title":"Senior Advanced Analyst","company_name":"Airbnb","first_published":"2026-04-03T13:41:56-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb\u0026#39;s business goals. The ACOE\u0026#39;s vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership \u0026amp;amp; economics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ACOE\u0026#39;s delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a senior advanced analyst in our India Analytics team who works with the Fraud \u0026amp;amp; Safety Investigations team. The analyst must have functional expertise in building analytical solutions and be a trusted partner to product teams and business leaders, across marketplace teams through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Product and Business leaders within our Fraud \u0026amp;amp; Safety organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with technical and business teams to develop robust insights, create data narratives and leverage Airbnb’s rich data to define metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build advanced analytical capabilities and tools, passionate about solving complex problems with data; adding\u0026amp;nbsp; a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Airbnb’s state-of-art machine learning infrastructure, and other central data science tools to build and collaborate with a strong team of engineers, product managers, designers and operation agents to achieve shared, cross-functional goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong sense of urgency for and commitment to Airbnb’s mission of belonging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of how guests and hosts interact with our Fraud \u0026amp;amp; Safety frictions and how we can manage our risk while meeting our regulatory compliance requirements, through structured and unstructured data sources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute projects with regular direction; Set a roadmap for projects up to a quarter ahead providing constant updates to business stakeholders, analytics management and deliver against agreed timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the availability of data quality and data integrity for analysis and reporting, by blending external and internal data, working closely with global operations and India analytics functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data modeling for the various entities involved in Airbnb including customers, hosts, cases, agents, and others using modern data modeling tools and frameworks to provide the analytical foundation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute ad-hoc reporting, data investigations, and root cause\u0026amp;nbsp; analysis into various operational areas including policy incubation, enforcement efficacy, prevalence, efficiency, agent tooling, agent staffing \u0026amp;amp; optimization, and agent quality \u0026amp;amp; efficiency to identify and solve for operational bottlenecks and inefficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Devise business metric frameworks and optimization models to make optimal business decisions that support arguments for Airbnb’s product, operations and policy issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence data-driven decisions across global sites and business verticals in day-to-day via business reviews, self-serve portal, planning scorecards, and impact analyses among others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with new Airbnb policy / product features to help deter and mitigate risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence machine learning models in partnership with DS / Engg teams to automate policy enforcement decisions, while enqueueing the most complex cases for manual review by agents\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of industry experience and an Advanced degree in Business Analytics or other (Masters or\u0026amp;nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering full stack data projects from inception to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced level proficiency in SQL/NoSQL, programming languages such as Python, R, SAS and Intermediate level knowledge of data foundations and databases like Presto, Hive, Teradata, Spark.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced level proficiency in statistical and machine learning techniques, Tableau or similar BI platform to develop reports and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with EDA, hypothesis testing, significance testing, linear regression, logistic regression, SVM, ridge regression, lasso regression, random forest, basic concepts of NLP, KNN, K-Means, A/B testing, multivariate testing, and digital funnel testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a positive and solution-oriented mindset with an ability to maintain confidentiality and objectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional problem-solving abilities, self-motivation and ability to work autonomously, strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience in Fraud \u0026amp;amp; Safety operations, systems and tools would be a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,960,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹2,800,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7380262?gh_jid=7380262","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3290153,"location":{"name":"Remote, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7380262,"updated_at":"2026-03-17T19:41:32-04:00","requisition_id":"ONE","title":"Senior Android Automation Engineer","company_name":"Airbnb","first_published":"2025-11-06T12:28:37-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in software testing and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge in at least one programming language (e.g., Kotlin, Java) and strong scripting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of test automation methodologies, tools, and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with automation frameworks (e.g., Espresso)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills towards facilitating interactions with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science/engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (reading, writing, and speaking) is essential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/6602436?gh_jid=6602436","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3064811,"location":{"name":"Remote - US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6602436,"updated_at":"2026-03-27T15:58:19-04:00","requisition_id":"ONE","title":"Senior Android Software Engineer, Quality Platform","company_name":"Airbnb","first_published":"2025-02-04T15:24:48-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems. We own and continuously improve Airbnb’s test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a global company and product, the tests, tools and frameworks that we build have to scale to the needs of both our external customers but also to the expectations of our internal stakeholders. Therefore, our mission is to ensure that Airbnb has the test coverage, tooling and frameworks necessary to assure that our product workflows deliver a seamless high quality experience for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Android Engineer, you will help us meet this challenge by helping develop and maintain our automation coverage, test tools/environments/frameworks, writing and testing product/system code, participating in design reviews to architect testable systems, and guiding designs and code to improve its modularity and testability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and support the quality of our product workflows by developing and executing automated tests, collaborating closely with product engineering teams to ensure robust test coverage for new features and releases, and actively participating in the continuous improvement of testing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain and support our platforms – testing infrastructure, applications, environments and tools using your expertise in distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build out the team, cultivate innovation and growth by driving cross-collaboration and execution of projects across multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale distributed applications in a highly-available 24x7 environment, make architectural trade-offs applying design patterns and disciplined execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with cross-functional teams spanning design, product, data science, and research partners to drive engineering decisions and influence outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science/engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of mobile development experience, or 2+ years with a PhD in a fast paced, high growth tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge in Kotlin, Java and Espresso\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise in developing testability and test automation frameworks and infrastructure for testing Android mobile applications at a large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or testing distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills towards facilitating interactions with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical leadership leading projects and defining roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$223,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7380149?gh_jid=7380149","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3290116,"location":{"name":"Brazil - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7380149,"updated_at":"2026-03-18T18:23:13-04:00","requisition_id":"ONE","title":"Senior Android Software Engineer, Quality Platform","company_name":"Airbnb","first_published":"2025-11-06T15:48:14-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Quality Platform team is at the heart of Airbnb’s mission to provide a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs — we build the infrastructure that prevents them. Our team sits at the intersection of Mobile Infrastructure, Developer Experience, and Applied AI. We empower thousands of engineers across Airbnb to ship with confidence by building high-scale platforms, AI-driven automation, and fault-tolerant systems. You will join a group of high-impact engineers who value craft, operational excellence, and the challenge of navigating one of the world’s most complex mobile codebases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;As a Senior Android Software Engineer, you will play a key role in evolving our Quality Platform. You will bridge the gap between product engineering and infrastructure, ensuring that our Android codebase remains highly testable and resilient as it scales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build AI-Native Tooling:\u0026lt;/strong\u0026gt; Move beyond traditional automation by implementing AI-driven agents that optimize our CI/CD pipelines and provide intelligent feedback to developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enhance Developer Velocity:\u0026lt;/strong\u0026gt; Identify and resolve systemic bottlenecks in the development lifecycle, allowing teams to move faster without compromising quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advocate for Quality by Design:\u0026lt;/strong\u0026gt; Work directly with product teams to guide architectural decisions, ensuring that new features are modular and testable from the first line of code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ship High-Scale Infrastructure:\u0026lt;/strong\u0026gt; Own the development and maintenance of frameworks used by hundreds of engineers across Airbnb, ensuring they are performant, reliable, and easy to use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on Development:\u0026lt;/strong\u0026gt; Write high-quality, performant Kotlin code to extend testing frameworks and build AI-powered developer tools, leveraging LLMs to accelerate development workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Ownership:\u0026lt;/strong\u0026gt; Take ownership of key components of our Automated Quality Platform, ensuring operational excellence and high availability (24x7) of our testing infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design \u0026amp;amp; Review:\u0026lt;/strong\u0026gt; Participate in deep-dive design reviews for new Android features, providing expert guidance on modularity and testability patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Applied AI:\u0026lt;/strong\u0026gt; Implement LLM-based solutions for smart test orchestration, test case generation, and autonomous test discovery to reduce CI feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with Product and Mobile Infrastructure teams to align platform capabilities with the needs of the broader engineering org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship:\u0026lt;/strong\u0026gt; Review code and provide technical guidance to peers, fostering a culture of commitment to craft and engineering rigor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of professional Android development experience (or 2+ years with a PhD) in a fast-paced, high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Mastery:\u0026lt;/strong\u0026gt; Strong proficiency in Kotlin and the Android SDK. You have a solid understanding of modern Android architecture and the Gradle build lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Experience:\u0026lt;/strong\u0026gt; Demonstrated expertise in building or maintaining test automation frameworks (e.g., Espresso, Compose Test) at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CI/CD \u0026amp;amp; Tools:\u0026lt;/strong\u0026gt; Familiarity with CI/CD orchestration and a passion for building tools that improve the developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Curiosity:\u0026lt;/strong\u0026gt; A strong interest or hands-on experience in leveraging AI/LLMs to solve engineering productivity or quality challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving:\u0026lt;/strong\u0026gt; Proven ability to navigate complex, ambiguous codebases and implement best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication skills with the ability to facilitate technical discussions across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7539174?gh_jid=7539174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3337860,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7539174,"updated_at":"2026-03-31T12:05:52-04:00","requisition_id":"ONE","title":"Senior Backend Software Engineer,  Media Ingestion \u0026 Serving","company_name":"Airbnb","first_published":"2026-01-22T12:53:17-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Media Foundation team is at the forefront of building the platform that powers all of Airbnb\u0026#39;s media experiences—from the photos that help guests find their perfect stay to the videos and animations that bring the Airbnb platform to life.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Joining the team, you will work closely with a skilled group of backend, infrastructure, and cross-platform engineers passionate about building scalable, reliable systems that serve billions of media assets to millions of users worldwide. You\u0026#39;ll collaborate across Airbnb on projects ranging from media processing pipelines and intelligent metadata extraction to cost optimization and platform modernization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Backend Software Engineer, your expertise will be pivotal in building and scaling the infrastructure that underpins Airbnb\u0026#39;s media platform. You will design and implement backend systems that process, store, and serve media assets with high reliability and performance. Your work will directly enable product teams across Airbnb to build richer, more engaging experiences for hosts and guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will have early ownership opportunities in areas such as:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building capabilities to trigger ML/AI analysis on media assets, store extracted metadata, and serve results to downstream teams—enabling richer, smarter experiences for hosts and guests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving initiatives to reduce infrastructure costs through in-house image transformations, storage optimizations, and vendor consolidation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Amplifying the capabilities of our platform in serving images, videos, and additional media types, shaping the cutting-edge media capabilities at Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you thrive at the intersection of infrastructure and product impact, and enjoy solving complex distributed systems challenges at scale, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain backend services and data pipelines that power media ingestion, processing, and serving at Airbnb scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build platform capabilities that enable ML/AI teams to trigger analysis workflows, store extracted metadata, and access media intelligence across product surfaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineers from product teams across Airbnb, understanding their media needs and building self-serve solutions to address them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously optimize and improve the performance, reliability, and cost-efficiency of existing media infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry trends in distributed systems, media processing, ML infrastructure, and workflow orchestration frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide team members in their career development, fostering a culture of continuous learning and growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in backend software engineering, with strong foundations in building and operating large-scale distributed systems, \u0026lt;strong\u0026gt;and demonstrated experience with media-related technologies (image processing, video transcoding, or metadata management)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building data pipelines, batch processing systems, or platforms that support ML/AI workflows is highly valued\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Java, Kotlin, or similar backend languages, with experience designing APIs and data models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication abilities, with a track record of partnering effectively with cross-functional teams including other ML/AI infra experts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$223,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7758637?gh_jid=7758637","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375370,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7758637,"updated_at":"2026-03-26T12:26:17-04:00","requisition_id":"ONE","title":"Senior Business Analyst, Brazil","company_name":"Airbnb","first_published":"2026-03-26T12:26:17-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes Global Business team is looking for a\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Senior Business Data Analyst\u0026lt;/strong\u0026gt; to be responsible for business analysis, recommendations for business strategy, and special data projects for the Stays Business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building data support and run analysis to determine key business trends on supply, demand, product, and make recommendations to Regional Supply Leaders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering data and insights to enable the company’s growth efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing mentorships and support to junior business analysts and in close partnership with Advanced Analytics team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run business data for regional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools and equip regional teams (Homes Regional Supply Leaders, Country Managers, and Business Operations) with the relevant data support to make actionable decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep dive on trends to support planning cycle and business performance review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop actionable business analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Strategic Finance\u0026amp;nbsp; and Advanced Analytics team to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable functional leads to provide consistent information to their teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create decks to communicate strategy and business performance to key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support on special projects (e.g., analyses into new market expansion performance, impact of product campaigns)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analytical support on key cross-functional projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with functional teams (comms,\u0026amp;nbsp; marketing, and product) team to better understand ROI and drive actions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in business analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive relevant work experience in data science with strong business background in consumer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fluency in SQL, Tableau. Python is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to succeed in collaborative environments with cross-functional stakeholders and also in independent work environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate clearly and effectively to audiences of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$22.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$27.500 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606},{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7669533?gh_jid=7669533","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375370,"location":{"name":"Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7669533,"updated_at":"2026-03-26T12:26:11-04:00","requisition_id":"ONE","title":"Senior Business Analyst, Mexico","company_name":"Airbnb","first_published":"2026-03-02T16:05:55-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes Global Business team is looking for a\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Senior Business Data Analyst\u0026lt;/strong\u0026gt; to be responsible for business analysis, recommendations for business strategy, and special data projects for the Stays Business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building data support and run analysis to determine key business trends on supply, demand, product, and make recommendations to Regional Supply Leaders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering data and insights to enable the company’s growth efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing mentorships and support to junior business analysts and in close partnership with Advanced Analytics team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run business data for regional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools and equip regional teams (Homes Regional Supply Leaders, Country Managers, and Business Operations) with the relevant data support to make actionable decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep dive on trends to support planning cycle and business performance review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop actionable business analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Strategic Finance\u0026amp;nbsp; and Advanced Analytics team to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable functional leads to provide consistent information to their teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create decks to communicate strategy and business performance to key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support on special projects (e.g., analyses into new market expansion performance, impact of product campaigns)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide analytical support on key cross-functional projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with functional teams (comms,\u0026amp;nbsp; marketing, and product) team to better understand ROI and drive actions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in business analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive relevant work experience in data science with strong business background in consumer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fluency in SQL, Tableau. Python is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to succeed in collaborative environments with cross-functional stakeholders and also in independent work environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate clearly and effectively to audiences of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$125,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606},{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7732722?gh_jid=7732722","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393250,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7732722,"updated_at":"2026-03-24T13:42:06-04:00","requisition_id":"ONE","title":"Senior Business Development Manager, Southeast \u0026 Mid-Atlantic","company_name":"Airbnb","first_published":"2026-03-19T12:06:36-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb for Real Estate is an entrepreneurial group within Airbnb partnering with developers, owners, and operators of, and investors in, rental and for sale housing.\u0026amp;nbsp; By leveraging Airbnb-friendly tools, our partners are able to help promote their developments, drive incremental revenue, gain visibility and control over short term rental activity, and differentiate their properties.\u0026amp;nbsp; We move fast and are passionate about serving our hosts and customers.\u0026amp;nbsp; We are looking for people that want to collaborate with us to change the way people live and host on Airbnb!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Business Development Manager, Southeast \u0026amp;amp; Mid-Atlantic, you will be responsible for expanding the Airbnb-friendly program within a large swath of the Eastern United States, with three primary focuses:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Airbnb-friendly apartments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airbnb-friendly for sale partnerships\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aparthotels and other more intensive hosting use cases\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;For all, you’ll be responsible for:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with our Supply Operations team to develop outreach strategies for developers, owners, and operators of, and investors in, rental and for sale housing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and curate a prospect list focused on high impact partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move each prospect through our sales funnel (from outreach to nurture to close) and effectively hand off each closed deal to Implementation and Account Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Account Management to grow existing partnerships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In every aspect of this role, you are measured on the ability to increase sales into high impact partners while building relationships with groups based in your region. Throughout the sales cycle and during the day-to-day of this role, collaboration with others on our talented teams (business development and elsewhere within Airbnb for Real Estate) is encouraged, celebrated and expected.\u0026amp;nbsp; Our team is building the proverbial plane as we are flying it, so there will no doubt be opportunities to work on other areas of our growing and changing business.\u0026amp;nbsp; Travel throughout your region and nationally to meet prospects and clients, attend events, and launch new partners is estimated to be 33%.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct research into high value developers,\u0026amp;nbsp; owners, operators and investors in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with prospects through various means including leveraging your own network, cold calling, market visits, industry events, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify prospects and identify areas where our solutions can provide value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interface with external partners at all seniority levels and across disciplines throughout the deal process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead presentations for potential partnerships in person and virtually\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately manage a CRM sales pipeline to forecast quota achievement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate contracts through our legal process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work towards monthly, quarterly and annual sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide product feedback from partners to\u0026amp;nbsp; the larger Airbnb for Real Estate team and contribute to improvements to our systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Approximately 8+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of multifamily, condominium and/or hospitality real estate acquisitions, development, finance and operations strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and ambition with proven ability to repeatedly exceed sales objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of cold outreach and prospecting to drive top of funnel conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly developed analytical, interpersonal, and verbal/written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management skills to balance cold outreach while negotiating warm prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced level of proficiency in Salesforce and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative approach to solving problems and presenting solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talent for distilling meaning from data and then presenting information clearly and concisely\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive and motivated attitude with a desire and willingness to collaborate effectively with others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to consistently solicit, provide and receive feedback to help improve individual and team performance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desirable Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in real estate/finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in real estate/finance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. This role may also be eligible for sales incentives, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$155,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$155,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7716311?gh_jid=7716311","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389173,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7716311,"updated_at":"2026-03-16T03:07:13-04:00","requisition_id":"MULTI","title":"Senior Business Solutions Engineer, BizTech","company_name":"Airbnb","first_published":"2026-03-16T03:07:13-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Senior Business Solutions Engineer\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Community You Will Join:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Business Technology Enablement and Innovation team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our employees to utilize technology productively, driving connection, and scale support for employees. We bridge the gap between traditional IT and engineering teams by providing quick solutions, consultations, and guidance beyond traditional support, with a focus on enhancing workflows and tools utilizing AI.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Difference You Will Make:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a world-class Senior Business Systems Engineer to join our dynamic team. You will be responsible for providing quick solutions utilizing internal tools and agentic AI, to support and assist teams in enhancing their day to day workflows, overseeing the end-to-end delivery of system and tool changes as required, and providing support to those solutions.. Your expertise will help identify current pain points for stakeholders, promote industry best practices, and maintain data integrity and accuracy within our platforms. You will also play a crucial role in mentoring junior team members, driving strategy, and delivering results with excellence. A high degree of focus on practical AI and understanding the current state of industry as AI technology changes is critical.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;A Typical Day:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Roadmap Ownership\u0026lt;/strong\u0026gt; - Lead the design, development, implementation, and optimization of custom solutions to improve internal teams’ processes and workflows, with a focus on Agentic AI solutions utilizing Airbnb approved internal tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management\u0026lt;/strong\u0026gt; - Identify and address current pain points, socialize industry best practices, and prioritize project pipelines in collaboration with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation\u0026lt;/strong\u0026gt; - Identify and drive automation initiatives to reduce manual processes and improve operational efficiency across core business functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor Management\u0026lt;/strong\u0026gt; - Partner with our vendors to drive and own the product feature and bug lifecycle from requirements gathering to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry Trends - Stay updated with the latest platform features, best practices, and industry trends to proactively identify opportunities for enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Process Improvement \u0026lt;/strong\u0026gt;- Craft and suggest future-state business processes, and lead the implementation of these suggestions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expertise and Mentorship \u0026lt;/strong\u0026gt;- Act as a company-wide expert in relevant functional tools and applications. Mentor junior team members and provide guidance on development and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architecture and Design Reviews \u0026lt;/strong\u0026gt;- Collaborate on architecture and design reviews, offering necessary guidance to ensure development guidelines are followed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your Expertise:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience\u0026amp;nbsp; with proven enterprise-grade systems implementations, IT consulting or similar field leveraging advanced platform integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years of experience demonstrably using AI in workflows and to support customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience researching and implementing custom applications from the Marketplace from research, to design and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of data modeling, business intelligence tools (e.g., Tableau), and enterprise reporting best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at stakeholder engagement and cross-functional collaboration in large global organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops, and engaging with senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplifies strong leadership fundamentals, guides junior team members, and drives strategy with a focus on long-term scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in designing and implementing data management strategies to ensure data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for product and process improvements and can lead and implement said improvements, obtaining necessary buy-in from stakeholders and leadership..\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7451609?gh_jid=7451609","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3312238,"location":{"name":"Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7451609,"updated_at":"2026-01-22T16:44:01-05:00","requisition_id":"ONE","title":"Senior Communications Lead, DACH \u0026 CEE","company_name":"Airbnb","first_published":"2025-12-09T04:33:13-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Communications team is responsible for telling the Airbnb story around the world. Whether we are briefing press on inspiring travel trends, highlighting unique stories about our hosts, or explaining how travel on our platform benefits local families and communities, we are the voice of Airbnb on a broad range of topics.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Senior Communications Lead, DACH \u0026amp;amp; CEE will lead communications strategy in Germany while providing strategic oversight across the broader DACH region and select Central and Eastern European markets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Reporting into the EMEA Communications Director, the role will strategically lead the DACH communications team, which is made up of a team of four people, including consumer, corporate comms, and an influencer manager focused on the region. We also have agency partners in Germany, Switzerland and Central \u0026amp;amp; Eastern Europe, and successful management of these agency partners will be key to the role. This role will also be required to collaborate closely with the Country Manager for DACH and CEE\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The core focus of the role is to create industry-leading strategies and campaigns that can deliver against the local business goals and the global comms priorities. This role is for a communicator who has solid experience in delivering campaigns and strategies that will inspire the team and the wider organization, and create a vision for the way that we seek to promote the Airbnb brand and products to a range of audiences.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The role spans our corporate and policy work, where we face some regulatory challenges, as well as our consumer campaigns where we need to deliver strategies that will drive both brand awareness and positive sentiment. The role demands high level expertise in both consumer and corporate communications, with the adaptability to switch between each area regularly and apply best in class thinking to challenges and opportunities.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The right candidate will already be recognised as a leader in their field at this level, with a proven track record of using a range of comms strategies and disciplines to solve complex and ambiguous problems. They will also have a history of delivering projects across cross-functional teams, taking a strategic leadership role and anticipating challenges. The right candidate will also be expected to demonstrate a working knowledge of how to translate a global brand proposition to a local audience across the DACH markets. \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You must be comfortable working in a global company, delivering counsel and guidance to senior leadership in both Europe and within our HQ teams in the US. The successful candidate will have solid experience of creating internal advocacy among multiple senior audiences, as well as directing and inspiring a team of high performing communications professionals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Create, manage and drive the execution of the overarching communications strategy and plan, continuously aligning with the global and regional business and marketing strategies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Direct and oversee the development and execution of market plans supporting Corporate Communications, Policy Communications, and Consumer Communications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop inspiring and compelling comms strategies to challenge the team and the business to achieve beyond our existing success\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Provide strategic comms advice and counsel to our cross functional teams, collaborating with senior stakeholders from across the business (primarily Policy, Marketing, Business Operations) to work together to achieve goals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;12-15+ years of experience within high performing international organizations - either with agencies or in-house roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;A team leader with both a record of leading high performing comms teams, and experience of working with cross-functional teams to drive success\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;A proven history of encouraging and developing innovative industry-leading thinking and turning it into executable plans and campaigns\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience of operating in a high performing cross functional team, acting as counsel on all comms related matters and being proactive in elevating the work of comms across the region\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;A strong track record of developing inspiring goals that motivate team members to achieve personal and professional success\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Forward thinking, innovative and creative - proactively shares perspective at all levels of the organization\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent problem solver with ability to anticipate future issues, unblock the most complex situations and facilitate drama-free environments where the team will thrive\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;German native speaker with fluent business English. Working knowledge of other languages within the region will be desirable.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€128.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€160.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":73696}],"offices":[{"id":64286,"name":"Germany","location":null,"child_ids":[153],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7590549?gh_jid=7590549","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355346,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7590549,"updated_at":"2026-02-05T06:43:49-05:00","requisition_id":"MULTI","title":"Senior Connectivity Integration Analyst","company_name":"Airbnb","first_published":"2026-02-05T06:43:49-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Connectivity Integration Analyst, you will\u0026amp;nbsp; work on API integrations and provide troubleshooting support, enhance operational efficiency by streamlining workflows, improving task prioritization, and fostering cross-functional collaboration. Through the creation of data-driven insights and innovative process automation, this position will drive informed decision-making and operational innovation. Additionally, by addressing tooling and process challenges with expert solutions and providing adaptable project support, the role will ensure operational excellence and contribute to the broader success of the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key member of the operations team, you will leverage conceptual knowledge of principles, practices, and methodologies within an operational focus area, applying expertise across various workflows. Your role requires a combination of job-related training and extensive on-the-job experience to drive efficiency and effectiveness in daily operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Subject Matter Expert:\u0026lt;/strong\u0026gt; Serve as the primary technical liaison for hotels and partners integrating with Airbnb and HotelTonight via supported PMS, CMS, or Channel Managers, ensuring seamless onboarding, mapping, troubleshooting, and ongoing connectivity support—including test rollouts, issue resolution (such as XML data exchange and eligibility concerns), performance reporting, partner engagement, product bug escalation, internal training, and the creation of self-help resources to optimize partner experience and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Working knowledge of technical tools:\u0026lt;/strong\u0026gt; Analyze \u0026amp;amp; troubleshoot connectivity related issues including \u0026lt;strong\u0026gt;XML data\u0026lt;/strong\u0026gt; to ensure a seamless exchange of inventory \u0026amp;amp; reservation data. Basic understanding and working knowledge of technical tools like Sumo Logic and Snowflake\u0026amp;nbsp; would be an added advantage.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI and Automation:\u0026lt;/strong\u0026gt; Champion the use of AI-driven tools and automation to optimize workflows, enhance data management, and streamline onboarding and daily operations. Identify opportunities where AI can improve efficiency, accuracy and the overall customer and partner experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation and Problem Solving: \u0026lt;/strong\u0026gt;Drive innovation by proactively identifying complex business and technical challenges, designing creative solutions, and championing a culture of continuous improvement across teams. Leverage deep expertise to solve ambiguous problems, experiment with new approaches, and influence strategic decisions that elevate Airbnb’s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Process Optimization:\u0026lt;/strong\u0026gt; Lead the identification, design and implementation of innovative process improvements for onboarding, data management, and cross-team collaboration. Utilize advanced analytics and automation, including AI-based solutions, to deliver scalable and sustainable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with Product, Engineering, Data Science and other stakeholder teams to resolve multi-faceted challenges, drive strategic initiatives, and continuously improve operational workflows across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship and Coaching:\u0026lt;/strong\u0026gt; Mentor and upskill team members by sharing subject matter expertise, supporting learning in content management, partner communications and AI-enabled operations; foster an inclusive and high-performing team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management :\u0026lt;/strong\u0026gt; Develop, manage, and present data-driven reports and dashboards, ensuring KPIs and operational objectives are consistently met or exceeded through evidence-based action planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Expertise:\u0026lt;/strong\u0026gt; Apply deep knowledge of how cross-functional teams\u0026#39; efforts contribute to organizational objectives, proactively aligning team deliverables and priorities to maximize impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Lead and support organizational transformation by advocating for and implementing new technologies, tools, and best practices, with a focus on continuous improvement and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a relevant field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in leveraging AI, data analytics, and automation platforms (e.g., AI-powered workflow tools, SQL, Airtable, Google Suite, Python or similar) to transform business processes and solve complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive experience in Operations or related fields, with a proven track record of driving cross-functional initiatives and leading impactful projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, 2+ years background in working with Excel, XML and SQL. Great understanding of how APIs function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to communicate clearly and effectively with stakeholders on multiple levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have attention to detail and analytical skills to quickly detect and resolve problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a flexible mindset with the ability to handle constantly changing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of HotelTonight and/or hospitality industry processes, tools, and workflows, with demonstrated success in optimizing end-to-end operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional analytical, conceptual, and problem-solving abilities; able to synthesize information and anticipate future trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work both independently and collaboratively, influencing and aligning multiple stakeholders to shared goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, communication, and leadership skills, with the ability to convey complex information to diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement, inclusive behaviors, and fostering a culture of innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile, proactive, and resilient mindset; comfortable navigating and leading through ambiguity and change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hybrid Work Requirements \u0026amp;amp; Expectations: \u0026lt;/strong\u0026gt;To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workspace\u0026lt;/strong\u0026gt;: A dedicated, quiet, and private workspace free from interruptions and external noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Internet Connectivity\u0026lt;/strong\u0026gt;: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professionalism:\u0026lt;/strong\u0026gt; Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confidentiality \u0026amp;amp; Security:\u0026lt;/strong\u0026gt; Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,050,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,500,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7745716?gh_jid=7745716","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394774,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7745716,"updated_at":"2026-04-01T02:14:45-04:00","requisition_id":"ONE","title":"Senior Connectivity Partner Manager, Hotels, APAC (Japan based)","company_name":"Airbnb","first_published":"2026-03-24T06:56:33-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Highlights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ability to speak English and Japanese is a required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;No relocation and visa support\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company\u0026#39;s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to identify strategic opportunities and drive sales growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts\u0026amp;nbsp; and Field Operations teams to align partner initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on product updates and share partner feedback with internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and oversee effective troubleshooting processes, escalating as needed\u0026lt;br\u0026gt;Identify patterns in data and feedback to improve services and products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of technical communication materials such as policies, procedures, and presentations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in a Connectivity or Technical Partner Manager role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of hospitality/travel software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL, Sumo Logic, and Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective time management and ability to prioritize in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills with a proven ability to leverage data in decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities, projects, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to speak Japanese is a required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278},{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}]},{"absolute_url":"https://careers.airbnb.com/positions/7738657?gh_jid=7738657","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394774,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7738657,"updated_at":"2026-04-01T02:14:45-04:00","requisition_id":"ONE","title":"Senior Connectivity Partner Manager, Hotels, APAC (Singapore based)","company_name":"Airbnb","first_published":"2026-03-24T06:56:34-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Highlights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ability to speak English and Japanese is a required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;No relocation and visa support\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company\u0026#39;s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to identify strategic opportunities and drive sales growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts\u0026amp;nbsp; and Field Operations teams to align partner initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on product updates and share partner feedback with internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and oversee effective troubleshooting processes, escalating as needed\u0026lt;br\u0026gt;Identify patterns in data and feedback to improve services and products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of technical communication materials such as policies, procedures, and presentations.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in a Connectivity or Technical Partner Manager role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of hospitality/travel software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL, Sumo Logic, and Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective time management and ability to prioritize in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills with a proven ability to leverage data in decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities, projects, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to speak Japanese is a required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278},{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}]},{"absolute_url":"https://careers.airbnb.com/positions/7635949?gh_jid=7635949","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3366862,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7635949,"updated_at":"2026-02-24T11:25:33-05:00","requisition_id":"ONE","title":"Senior Corporate Communications Manager, DACH \u0026 CEE","company_name":"Airbnb","first_published":"2026-02-20T11:00:16-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Are you passionate about driving the success of a global business in the dynamic, evolving, and fast-paced world of corporate and policy communications?\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;As the Senior Corporate and Policy Communications Manager for DACH \u0026amp;amp; CEE, you will play a central role in shaping and executing the communications strategy for one of our most important European markets. You will help tell Airbnb\u0026#39;s story - how we build trust and belonging in communities—while navigating one of Europe\u0026#39;s most complex regulatory landscapes.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Joining our DACH \u0026amp;amp; CEE Communications team based in Berlin, you will work closely with local policy, marketing, legal, and partnerships teams, and forge strong relationships across EMEA and the US. Your role is critical: Germany\u0026#39;s regulatory environment around housing, short-term rentals, and overtourism is complex and politically sensitive and your ability to shape and amplify impactful narratives, anticipate issues, and maintain Airbnb\u0026#39;s reputation will directly influence business outcomes and regulatory relationships.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Drive impactful campaigns addressing overtourism challenges through locally relevant nature tourism and travel dispersal narratives, positioning Airbnb as a responsible community actor that builds trust and belonging\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Manage the press office across complex topics: regulatory affairs, housing policy, taxation, community impact, and trust \u0026amp;amp; safety\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Engage directly with journalists in Germany; build and leverage established media contacts to shape narrative and anticipate emerging threats\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Work with cross functional partners to develop, plan and execute a regular drumbeat of robust stories and comms moments that demonstrate Airbnb\u0026#39;s contribution to communities and economies while navigating sensitive regulatory terrain\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead agency partnerships, setting strategic direction for external communications suppliers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Protect the business by proactively communicating our commitment to community trust, responsible hosting, and addressing legitimate policy concern.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;If you thrive in fast-paced environments with a focus on execution, have a strong nose for a good story, and can balance strategic thinking with hands-on crisis management while championing our mission to build trust and belonging, this role is for you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop proactive corporate and policy communications strategy with Germany Policy, Legal, Marketing, and Partnerships teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Manage the press office, handling reactive media enquiries and responding to journalists on deadline with strategic messaging\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build relationships with key reporters and editors in the German media landscape; identify proactive story opportunities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop written communications materials (story pitches, press releases, messaging, Q\u0026amp;amp;As, briefs, presentations)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Brief executives and colleagues for media interviews and public speaking engagements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead agency partnerships and manage external communications suppliers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Monitor the news cycle to identify emerging threats and opportunities for proactive communications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaborate with Policy, Legal, Consumer Communications, and global corporate communications teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience \u0026amp;amp; Track Record\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;8+ years of corporate and policy communications in an agency, in-house, or public administration setting\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proven expertise managing communications on trust, crisis, policy, regulatory, and financial matters in a matrixed organization. Experience working in an international organization is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Track record of managing external agency partners and media relations firms\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience navigating complex regulatory environments and translating policy into compelling narratives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proven ability to develop and execute crisis communication plans in real-time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Media Relations \u0026amp;amp; Storytelling\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Expert knowledge of the German media landscape and established relationships with key journalists\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Flair for storytelling with experience creating press office stories and multi-channel campaigns that build reputation and trust\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Confident in advising internal teams on maximizing positive coverage and minimizing negative media cycles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to distill and articulate complex, nuanced policy topics for different audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Communication \u0026amp;amp; Professional Skills\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Fluent English (spoken and written); German required at business level minimum\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent writing skills—able to craft compelling narratives, precise Q\u0026amp;amp;As, and strategic messaging\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong verbal communication and interpersonal skills; comfort engaging with journalists, executives, and cross-functional stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Can-do, proactive attitude with solutions-focused mindset; strong attention to detail and ability to deliver in fast-paced environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Maintains composure in high-pressure situations; awareness of German geopolitics and regulatory dynamics\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Understanding of reputation management and how to leverage data and insights to craft and proactively land data-driven stories in earned media and measure communications impact\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€84.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€105.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":73696}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}]},{"absolute_url":"https://careers.airbnb.com/positions/7446449?gh_jid=7446449","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3311019,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7446449,"updated_at":"2026-04-03T04:49:33-04:00","requisition_id":"ONE","title":"Senior Data Scientist - Inference, Global Markets","company_name":"Airbnb","first_published":"2025-12-05T08:48:21-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Markets team is focusing on evolving our guest and host experiences for global markets to accelerate international growth. Expanding in under-penetrated global markets is a key pillar of our company’s growth strategy. To achieve this, we want to innovate in every sense of the world and adapt our product for every corner of the globe. We want every user in each of our 220+ countries and regions to feel right at home.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will partner closely with product managers, designers, engineers and operations across regions to build and optimize products that resonate with Airbnb guests and hosts around the world. Your work will span a variety of impactful projects, touching multiple markets and product surfaces. You will have the opportunity to directly contribute to global markets products by transforming business goals into measurable outcomes, diving deep into customer behavior nuances, delivering statistical insights and data products, and championing the technical solutions that ensure our products are thoughtfully tailored to the needs of our diverse user base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional stakeholders to define product scopes, evaluate impact, and set roadmap priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement rigorous measurement plans, using A/B tests and quasi-experimental methods to assess product success and inform strategic bets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interpret unexpected outcomes, identify bias in experiments, and drive solutions to ensure measurement quality\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct in-depth research into customer behaviors and preferences across markets to unlock opportunities for international business growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable frameworks, models and systems that enable product features to be more refined and tailored to the needs of local markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively present data findings and ideas to stakeholders at different levels, and turn proposals into actions and tangible results for the business and our customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in a fast-paced tech environment with a BS/Master’s in a technical field related to mathematics, computer science, statistics, economics, machine learning, or 2+ years of relevant experience and a PhD in similar fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of causal inference and experimentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in SQL, Python or R\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to solve business problems using appropriate methods and models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder communication skills and the ability to translate complex analyses into compelling narratives and business actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience on marketplace at a global scale is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7613446?gh_jid=7613446","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3361873,"location":{"name":"Singapore "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7613446,"updated_at":"2026-02-16T00:40:19-05:00","requisition_id":"ONE","title":"Senior Enablement Manager","company_name":"Airbnb","first_published":"2026-02-16T00:40:19-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Operations organization at Airbnb is instrumental in powering the company\u0026#39;s growth and expansion on a global scale. Through AI and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply Enablement team, within the Enterprise organization, serves as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. Focused on empowering Acquisition and Supply Market Managers, the team leverages data-driven insights and operational rigor to accelerate onboarding, improve host performance, and drive sustainable growth. The APAC Enablement function operates as an embedded regional partner, localizing these global frameworks to meet market needs and working closely with regional leaders to ensure enablement is timely, relevant, and impactful, balancing global alignment with local expertise to deliver results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply. This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance. You will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact based narratives for the multiple regional launches and go to market initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Localize global enablement content, sales pitches, and narratives to reflect regional market needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver role-based training programs, including mock calls, certifications, and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create structured feedback loops to bring field insights back to central teams and incorporate into training material\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on enablement impact (ramp time, performance, certification, revenue impact)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What success looks like\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faster ramp time for new hires\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New hires consistently passing mock call certifications post-training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validated sales narratives and pitches in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved conversion, retention, and revenue outcomes aligned to annual OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High quality scores across teams based on recorded call evaluations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong adoption of enablement tools (e.g., Gong, Highspot)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Trusted partnership with regional and global stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scalable, repeatable enablement programs across APAC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Timely reporting and actionable insights to drive performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast paced global environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in creating and delivering agile \u0026amp;amp; AI powered sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Analytical Skills:\u0026amp;nbsp; Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications skills, including presentation skills to all levels within the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional influence and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven mindset with experience using enablement tools and analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred (Great to Have):\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Tech, Travel, or Gig/Sharing Economy sectors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with two-sided marketplace dynamics and the complexities of host/guest support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience launching new programs or standing up operations with a vendor from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}]},{"absolute_url":"https://careers.airbnb.com/positions/7358446?gh_jid=7358446","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3281883,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7358446,"updated_at":"2026-03-10T15:34:21-04:00","requisition_id":"ONE","title":"Senior Frontend Engineer, GraphQL \u0026 Networking Platform","company_name":"Airbnb","first_published":"2025-12-03T19:15:30-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Client Data \u0026amp;amp; Networking Platform team empowers Airbnb engineers to build fast, reliable, and data-rich features at scale. We develop and maintain front-end API clients, frameworks, and tools that enable engineers to efficiently build data-driven features, and are relied upon by nearly every product team at Airbnb. Through organization-wide education, clear guidance on best practices, and a commitment to technical excellence, the team plays an integral role in fostering a culture of innovation across Airbnb.\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a frontend engineer on the team, you will shape the foundations that enable product engineers across Airbnb to deliver fast, data-rich, and reliable user experiences. In close collaboration with product engineers, you will gain a deep understanding of their challenges and priorities, and use these insights to design and implement improvements to infrastructure and tooling that have a meaningful impact on the way teams build and deliver products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Android and iOS engineers on the team to develop foundational, cross platform solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Airbnb product teams to understand their pain points, pilot proposed solutions, and drive adoption of paved path tooling and frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with a wide variety of infrastructure teams as well as support product foundation teams as they build additional capabilities on top of the team’s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in all phases of software development from architecture/design through implementation, testing, and on-call.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience working with TypeScript to develop web applications, including designing and integrating with GraphQL and REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record working on an Infrastructure or Platform team supporting medium to large engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent engineering and coding skills, with a solid understanding of client networking, performance optimization, caching strategies, client storage solutions, and asynchronous programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring and growing junior engineers and driving best practices for web client development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivation for personal growth and a commitment to learning new technologies to support the team’s evolving needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in innovations within the web industry and a passion for staying current with emerging trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in developing internal tooling and CLI (command line interface) applications. Experience building agentic AI solutions is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$223,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7544451?gh_jid=7544451","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339747,"location":{"name":"London, England"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7544451,"updated_at":"2026-03-13T12:32:15-04:00","requisition_id":"ONE","title":"Senior Frontend Engineer, Hosting Services","company_name":"Airbnb","first_published":"2026-01-16T11:47:39-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building a new set of tools and user journeys to make it easier for people to connect and host on Airbnb. Our team focuses specifically on co-hosting and ways to make it easier for hosts to connect with co-hosts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the Matching and Connection team within Hosting Services and in collaboration with engineering teams based in San Francisco, you will focus on enabling new user experiences to improve the hosting ecosystem in Airbnb. You’ll be able to work on exciting, innovative and technically challenging work, supporting a major company strategy while finding solutions in areas such as UX, scale, performance, robustness and quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own key company level problem statements and drive critical projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the scoping phase, the technical requirements and the implementation of the new functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Engineering teams and cross functional partners including PM, Design, Data, and TPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement complex features, focusing on data-driven decision making and performance optimizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineers and cross-functional partners across Hosting Services and organizations such as Listings and Users to understand and prioritize technical requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively grows knowledge of leading edge practices and trends involving workflow orchestration systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and improve coding standards, development processes and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building and scaling high-quality products (or systems) with a focus on operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration with colleagues across multiple timezones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate technical approaches and design product solutions to solve real-world problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive alignment, manage projects and effectively collaborate with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship to junior developers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in HTML, CSS, Typescript, React and related web technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£92,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£115,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}]},{"absolute_url":"https://careers.airbnb.com/positions/7378231?gh_jid=7378231","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3289420,"location":{"name":"Brazil - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7378231,"updated_at":"2026-02-11T18:05:28-05:00","requisition_id":"ONE","title":"Senior Frontend Engineer, Reliability Experience","company_name":"Airbnb","first_published":"2025-11-05T17:55:34-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team, Reliability Experience, is responsible for the ideation, development, and maintenance of opinionated UX across the Reliability Engineering ecosystem at Airbnb. We chart the paved path that all platform, infra, and product engineers rely upon to effectively monitor, investigate, and debug system health across Airbnb’s wide-ranging tech stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reliability Experience engineers are on the forefront of building out new internally-used infrastructure and reliability products at Airbnb. We design, prototype, rapidly iterate, and do so with user experience top of mind. We partner closely with the rest of Reliability Engineering and Infrastructure while serving all engineers as customers. We engage openly and enthusiastically with our customers to understand and resolve their reliability pain points in a simple, scalable, and flexible fashion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Frontend Engineer, you will be partnering with Reliability, Platform, and Infrastructures teams and utilize your extensive knowledge of web technologies to lead and execute on building the paved path for Airbnb’s current and future internal needs. Your primary objective will be to make it easier to understand what’s happening in production and quickly triage bugs and outages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Reliability Experience, Incident Management, Observability, and Resiliency teams to design and develop high quality UX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active contributor to your projects by creating high quality, tested pull requests and reviewing other’s designs and code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build appropriate tests to ensure the reliability and performance of the software you create.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and present your own design, product, and architecture documents and provide feedback on others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering, particularly in the Reliability and Observability space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal infrastructure UX, particularly in Data or Observability spaces (Prometheus is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in visualization of large amounts of data in a clean, concise fashion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration with colleagues across multiple timezones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in HTML, CSS, Typescript, React and related web technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack...)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;a href=\u0026quot;https://airbnb.io/visx/\u0026quot;\u0026gt;airbnb.io/visx/\u0026lt;/a\u0026gt; is preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Grafana and similar solutions is preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience of understanding and solving engineering productivity pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid engineering and coding skills. Demonstrated knowledge of practical data structures and asynchronous programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in areas outside of your usual comfort zone and show motivation for personal growth without a dedicated product manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (reading, writing, and speaking) is essential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}]},{"absolute_url":"https://careers.airbnb.com/positions/7551863?gh_jid=7551863","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3342207,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7551863,"updated_at":"2026-03-25T01:36:54-04:00","requisition_id":"ONE","title":"Senior Full-Stack Engineer - App Foundation (Frontend-Heavy)","company_name":"Airbnb","first_published":"2026-01-21T06:16:34-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026lt;strong\u0026gt; Client Products \u0026amp;amp; Emerging Technology (CP\u0026amp;amp;ET) team\u0026lt;/strong\u0026gt; is a global, cross-functional group dedicated to building foundational frameworks and innovative, app-wide features that shape the end-to-end experience for Airbnb’s guests and hosts. You’ll join a collaborative environment that thrives on experimentation, partnership, and continuous learning—working closely with Product, Design, Engineering, and Data partners to deliver impactful solutions across multiple platforms.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of a diverse and distributed team across the US and China, you’ll be expected to leverage your expertise in \u0026lt;strong\u0026gt;both Frontend and Backend development (Frontend-Heavy)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to play a key role in building foundational frameworks, exploring emerging technologies, driving best practices, and enabling rapid feature rollouts that integrate seamlessly throughout the Airbnb ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with engineers across platforms—including frontend, backend, native (iOS/Android), and infrastructure—to build cohesive solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with cross-functional teams, including Design, Product, and Data Science, to define and deliver impactful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose and implement robust architectural patterns for high-scale web applications and backend services, focusing on well-designed APIs, efficient data pipelines, and performant algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable, high-quality foundational frameworks as well as innovative product features used by millions of guests and hosts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate technical solutions, contribute to product and framework design discussions, and help shape new features from concept to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment, manage technical projects, and work effectively with diverse stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write unit and integration tests, participate in code reviews, and uphold high engineering standards across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; of professional software development experience, with a focus on building both frontend and backend systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in modern \u0026lt;strong\u0026gt;frontend technologies\u0026lt;/strong\u0026gt;—including HTML, CSS, JavaScript/TypeScript, frameworks like React or Angular, and frontend architecture (build tools, reusable components).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep expertise in one\u0026lt;/strong\u0026gt; or more backend/server languages (e.g., Java, Kotlin, C++, etc.) and proven experience designing and scaling high-quality, high-traffic backend services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building and evolving foundational frameworks that solve key engineering needs and support the wider team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering impactful products end-to-end, with a dedication to creating interactive, high-quality, and delightful user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-driven and excited to tackle large, open-ended projects and drive meaningful business impact in a collaborative environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid foundation in unit, integration, and end-to-end testing practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluent in both Chinese and English\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This position is remote work within China Mainland. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7453190?gh_jid=7453190","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3312762,"location":{"name":"Brazil - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7453190,"updated_at":"2026-03-12T14:33:40-04:00","requisition_id":"ONE","title":"Senior iOS Automation Engineer","company_name":"Airbnb","first_published":"2026-01-22T16:11:25-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in software testing and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge in Swift and XCUITest\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong\u0026amp;nbsp; hands-on experience with automation methodologies, tools, and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills towards facilitating interactions with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science/engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7700249?gh_jid=7700249","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3384600,"location":{"name":"Remote-USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7700249,"updated_at":"2026-04-02T18:00:30-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Trust","company_name":"Airbnb","first_published":"2026-03-12T09:57:35-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Trust is essential to the success of the Airbnb platform for both guests and hosts. The Safety team invests significant effort in keeping the community safe and building this trust.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We are responsible for detecting reservations with party intent that could violate Airbnb platform policies. Our goal is to block these users before check-in to prevent critical life safety incidents for our guests and hosts.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Guests provide signals about potential party intent during the booking process. Combining these signals with internally available data offers a significant opportunity to develop various heuristics and machine learning models to predict the likelihood of unauthorized parties.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Machine Learning Engineer on the Trust \u0026amp;amp; Safety team, you will collaborate with product managers, data scientists, designers, and customer service operations to innovate new ways to predict and prevent critical life safety and property damage incidents on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The problems you tackle will often be vague and ambiguous, requiring you to possess a strong curiosity to deeply investigate various user patterns and behaviors to understand how and where these life safety incidents might occur.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working together with a wide variety of business functions to stop critical life safety and property damage incidents in real time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating new holistic machine learning model detection strategies by collaborating with other trust and safety prevention teams around the Trust Organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for fraud detection and mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in applied Machine Learning, inclusive MS or \u0026amp;nbsp;PhD in relevant fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s, Master’s or PhD in CS/ML or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning infrastructure and/or building and productionizing Machine Learning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$223,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7627054?gh_jid=7627054","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3365073,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7627054,"updated_at":"2026-03-30T14:36:38-04:00","requisition_id":"MULTI","title":"Senior Manager, Advanced Analytics","company_name":"Airbnb","first_published":"2026-03-19T11:35:47-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is seeking a Senior Manager for Advanced Analytics to provide critical support in growing high-quality supply and guest engagement. This role will directly report to the Director of Advanced Analytics and work closely with senior stakeholders across multiple cross-functional teams. The Senior Manager will lead an innovative team focused on delivering data-driven insights and building tools for effective management of the marketplace dynamics. The ideal candidate will possess a unique blend of business acumen and data science expertise.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a high-performing geographically distributed team, fostering a culture of innovation, agility, growth, and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive crafts and analytical excellence on advanced data analysis, statistical modeling, experimentation, and metric frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key analytics partner to the senior stakeholders, providing data-driven insights to guide key strategic decisions. Ensure clarity of communication and strategic alignment on analytics initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with teams including Strategic Finance, Data Engineering, Data Science, and Product Marketing in addition to other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop meaningful metrics and KPIs to quantify the performance of key business initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 10 years experience in advanced analytics, preferably in marketplace and/or travel industries with at least 4 years in people management roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in leading and motivating a geographically distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical expertise in data analysis, experimentation, causal inference, and familiarity with LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust business acumen, strategic thinking skills, and the ability to make informed judgments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A quantitative undergraduate degree is required; an advanced degree (MBA or equivalent) is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7672101?gh_jid=7672101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3375990,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7672101,"updated_at":"2026-04-01T23:59:43-04:00","requisition_id":"ONE","title":"Senior/ Manager, Machine Learning, Community Support Products","company_name":"Airbnb","first_published":"2026-03-03T04:27:16-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Community Support (CS) has increasingly become a key driver of enabling Airbnb\u0026#39;s core business. The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the CS Product vision,\u0026amp;nbsp; we are leveraging AI to transform how we deliver customer service - combining advanced ML/LLM capabilities with the expertise of our Support Ambassadors to create a seamless, high-quality support experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Proactively take initiatives to drive for outcomes over the scope of the team.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Build relationships and drive alignment with stakeholders within Community Support and across external teams.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Provides critical guidance and input in prioritization over multiple major projects.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in ML \u0026amp;amp; AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership in ML Development: Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management and Mentorship: Strong leadership skills with a track record of nurturing an innovative and collaborative team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication Excellence: Exceptional verbal and written communication abilities, with a keen eye for detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative Spirit: Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educational Background: PhD, or Master\u0026#39;s degree in Computer Science,\u0026amp;nbsp; Mathematics, Statistics, or related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry Experience: 9+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership Experience: \u0026lt;strong\u0026gt;2+ years managing machine learning teams that deliver large impact.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Proficiency: Expert knowledge of machine learning algorithms and techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is \u0026lt;strong\u0026gt;China - Remote Eligible.\u0026lt;/strong\u0026gt; The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7002763?gh_jid=7002763","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3176932,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7002763,"updated_at":"2026-04-01T11:12:20-04:00","requisition_id":"ONE","title":"Senior Manager, Product Specialist Program","company_name":"Airbnb","first_published":"2025-06-24T09:52:46-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere. Community Blueprint is a team under Global Operations that aims to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy. To do this, we need to be experts in the guest and Host experience and in how the product, operations, policies function together to deliver the Airbnb experience. As part of the Community Blueprint team, your role will be instrumental in driving data-driven decision-making, connecting data across product \u0026amp;amp; operations, and enhancing the guest and Host experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly experienced and skilled leader with deep expertise in customer journey analysis, strategic planning, and team development. As the Senior Manager, you are a leader that will be responsible for driving forward customer experience excellence, developing insights that identify user experience gaps, and growing the team’s impact on the business. The ability to connect the dots across the end-to-end customer journey and across different teams will be critical to success. This role will also be presenting to and influencing leaders at the highest level, meaning strong communication skills will be essential.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be part of the Frontline Insights \u0026amp;amp; Execution (FIX) team within Community Blueprint. This is a highly cross functional team, this means you will collaborate with many different functions across all of Airbnb to drive strategic initiatives and inform decisions that will ultimately improve the guest and host experience. We are looking for a scrappy self-starter with an entrepreneurial mindset who thrives in ambiguity and can deeply understand the nuances of our rapidly evolving business and use data to make key decisions..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop a high-performing team, providing regular feedback, coaching, and performance evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a collaborative and supportive team environment that encourages growth, knowledge sharing, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee workload management, resource allocation, and project prioritization for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement key performance indicators (KPIs) to measure team effectiveness and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional leaders to align with broader company goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze quantitative and qualitative data across the end-to-end customer journey to drive business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying customer issues and understanding the what as well as investigating the why.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage LLMs/generative AI tools to enhance the effectiveness of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong working relationships and collaborative partnerships with the various internal teams such as Product, Operations, Engineering, Training, Knowledge Management, Incident Management, Business Process Improvement, Partner Management, Finance, Research, and others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a global program, which means this role will be working with people from many different time zones and requires flexibility in the hours they’re available to take meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 12+ years of industry experience in a General Manager, Strategy Manager, Product Insights, Product Operations or equivalent role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL, data analysis, and data visualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Jira and Airtable (optional).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical data skills, ability to connect data across multiple areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, thrives in ambiguity, and has an investigator mindset of wanting to get to the bottom of problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and critical thinking abilities, with a keen attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a team including performance management and goal setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing projects involving cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of LLMs and desire to continue to learn in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible and can deal effectively with changes in priorities or ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in the technology industry or a fast-paced, data-driven environment is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Joining the Airbnb team as a Senior Manager of the Community Blueprint Team will provide you with an exciting opportunity to contribute to the growth and success of a global technology company. If you are a highly analytical, detail-oriented, and strategic thinker with a passion for data-driven decision-making, we would love to hear from you\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere. Community Blueprint is a team under Global Operations that aims to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy. To do this, we need to be experts in the guest and Host experience and in how the product, operations, policies function together to deliver the Airbnb experience. As part of the Community Blueprint team, your role will be instrumental in driving data-driven decision-making, connecting data across product \u0026amp;amp; operations, and enhancing the guest and Host experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly experienced and skilled leader with deep expertise in customer journey analysis, strategic planning, and team development. As the Senior Manager, you are a leader that will be responsible for driving forward customer experience excellence, developing insights that identify user experience gaps, and growing the team’s impact on the business. The ability to connect the dots across the end-to-end customer journey and across different teams will be critical to success. This role will also be presenting to and influencing leaders at the highest level, meaning strong communication skills will be essential.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be part of the Frontline Insights \u0026amp;amp; Execution (FIX) team within Community Blueprint. This is a highly cross functional team, this means you will collaborate with many different functions across all of Airbnb to drive strategic initiatives and inform decisions that will ultimately improve the guest and host experience. We are looking for a scrappy self-starter with an entrepreneurial mindset who thrives in ambiguity and can deeply understand the nuances of our rapidly evolving business and use data to make key decisions..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop a high-performing team, providing regular feedback, coaching, and performance evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a collaborative and supportive team environment that encourages growth, knowledge sharing, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee workload management, resource allocation, and project prioritization for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement key performance indicators (KPIs) to measure team effectiveness and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional leaders to align with broader company goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze quantitative and qualitative data across the end-to-end customer journey to drive business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying customer issues and understanding the what as well as investigating the why.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage LLMs/generative AI tools to enhance the effectiveness of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong working relationships and collaborative partnerships with the various internal teams such as Product, Operations, Engineering, Training, Knowledge Management, Incident Management, Business Process Improvement, Partner Management, Finance, Research, and others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is a global program, which means this role will be working with people from many different time zones and requires flexibility in the hours they’re available to take meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 12+ years of industry experience in a General Manager, Strategy Manager, Product Insights, Product Operations or equivalent role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL, data analysis, and data visualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Jira and Airtable (optional).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical data skills, ability to connect data across multiple areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter, thrives in ambiguity, and has an investigator mindset of wanting to get to the bottom of problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and critical thinking abilities, with a keen attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a team including performance management and goal setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing projects involving cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of LLMs and desire to continue to learn in the AI space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible and can deal effectively with changes in priorities or ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in the technology industry or a fast-paced, data-driven environment is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Joining the Airbnb team as a Senior Manager of the Community Blueprint Team will provide you with an exciting opportunity to contribute to the growth and success of a global technology company. If you are a highly analytical, detail-oriented, and strategic thinker with a passion for data-driven decision-making, we would love to hear from you\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$188,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7736028?gh_jid=7736028","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394139,"location":{"name":"Texas, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7736028,"updated_at":"2026-03-25T14:35:47-04:00","requisition_id":"ONE","title":"Senior Manager, Public Policy, Texas ","company_name":"Airbnb","first_published":"2026-03-25T14:35:47-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s public policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small. We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy team aims to work closely with politicians, regulators, and the broader public to introduce them to Airbnb, highlight the significant social and economic contribution our business makes to local areas and its residents, and showcase best practices from around the world. We want policymakers to understand the regulatory challenges that affect our community and find models that are good for cities and our thriving local communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Across the region, we are engaged in well over a hundred local conversations and negotiations with governments big and small, and our skilled colleagues and network of activists across the region engage not only governments at local, regional and national levels directly but also use innovative advocacy strategies that actively involve our community in making the case for fair, progressive home sharing rules, and innovative approaches to local experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager, Public Policy will lead government relations, campaign and engagement strategies in the Texas, focused on engagement with local officials and regulators. The Senior Manager, Public Policy must be able to build trust and talk to local authorities to help them understand the contribution our community makes, and engage them in the process of partnerships that embrace the potential of the collaborative economy. The Senior Manager, Public Polciy must demonstrate excellent project management skills and a consistent ability to think creatively about problems and solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop public policy campaigns aimed at mitigating risks, promoting growth and advancing Airbnb and our host’s interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop and execute the public policy strategy, concentrating mainly on influencing the development of policy and regulations impacting host eligibility and the platform throughout the assigned region.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in associations, meetings, and events with government and elected officials and other stakeholders, in order to help advance the company’s advocacy initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop communications, local stakeholder engagement strategy and partnership programs; establish new and maintain existing relationships with an extensive network of contacts, including government officials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research, analyze, distill and synthesize ordinances and bills and effectively articulate Airbnb’s positions to policymakers at both the local and state levels of government. Must also be able to effectively advocate and influence multiple external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage local consultants and agencies to support policy efforts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze legislation and regulation and\u0026amp;nbsp; local issues that may have pan-regional implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures progress is reported regularly, and roadblocks flagged in a timely fashion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 10+ years experience with direct legislative lobbying and\u0026amp;nbsp; working in public policy in a political, governmental, consulting or regulatory context\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in direct government relations and public policy advocacy at the local and state levels of government.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects and navigate a complex matrix organization with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely creative; takes an entrepreneurial approach to the work with proven track record\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; ability to resolve complex and unfamiliar problems in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with great presentation and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organized and able to help keep others organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to exercise judgment and maintain confidentiality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces challenges with a positive and solutions oriented approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about Airbnb and the collaborative economy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Texas, United States to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$205,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":73696}],"offices":[{"id":87310,"name":"Texas, United States","location":null,"child_ids":[],"parent_id":63868}]},{"absolute_url":"https://careers.airbnb.com/positions/7768834?gh_jid=7768834","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3402504,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7768834,"updated_at":"2026-03-31T12:21:29-04:00","requisition_id":"ONE","title":"Senior Manager, Supply Tech","company_name":"Airbnb","first_published":"2026-03-31T12:21:29-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Business organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality Homes, Hotels, Services and Experiences. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a \u0026lt;strong\u0026gt;Senior Manager, Supply Tech\u0026lt;/strong\u0026gt; to lead a geographically distributed team while driving strategic initiatives across our business verticals. You\u0026#39;ll reimagine our GTM technology ecosystem to drive productivity for sales and account management teams and operations teams and ensure we have the right, intelligent technology to help our teams that support hosts through their journeys.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role where you\u0026#39;ll balance building and developing talent with solving complex business problems at scale. You\u0026#39;ll own unified program roadmaps across Homes, Hotels, Experiences, and Services while partnering cross-functionally to deliver innovative technology and process solutions that keep our teams focused on hosts, not stuck in ineffective tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;People Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build and develop a distributed team\u0026lt;/strong\u0026gt; across multiple verticals, driving talent transformation from enablement-focused to product owner mindset through hiring, performance management, and strategic transitions of contingent workers\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Establish team success and accountability\u0026lt;/strong\u0026gt; by defining metrics, measuring program outcomes, and building strong stakeholder relationships that enable your team to drive strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Create growth pathways\u0026lt;/strong\u0026gt; for team members at various career stages while managing geographically distributed teams and technology partners\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Work:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Design and execute a unified roadmap strategy\u0026lt;/strong\u0026gt; across acquisition and account management systems for all supply verticals, with deep hands-on focus on Homes account management\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional delivery\u0026lt;/strong\u0026gt; by coordinating complex initiatives across Supply, Operations, Product Marketing, Engineering, and Analytics teams while serving as a thought partner to senior stakeholders on behalf of Supply Tech \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Influence technical architecture\u0026lt;/strong\u0026gt; by partnering with Business Technology, Platform and Engineering teams to pressure-test business requirements, evaluate build vs. buy decisions, and challenge solutions business success in mind \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Solve complex business problems\u0026lt;/strong\u0026gt; by evaluating technology solutions from CRM to custom builds without ego, focusing on capability density and keeping teams focused on hosts rather than ineffective tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Partner proactively with\u0026lt;/strong\u0026gt; Advanced Analytics, various technical teams and other Supply Tech functions to identify collaboration opportunities across shared customer bases\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in business systems, GTM product ownership, or technical program management with 3+ years managing distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in go-to-market systems, particularly acquisition and account management workflows, with strong understanding of Salesforce capabilities, limitations, and alternatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building and transforming teams - hiring, developing talent across experience levels, and managing performance through ambiguity while balancing IC work with management responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic problem-solving focused on business outcomes with platform-agnostic thinking and strong build vs. buy framework expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude - can engage in architecture discussions, and engineering decisions with data-driven insights, and serve as technical consultant for non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder management and negotiation skills with VP and Director-level partners, influencing Product and Engineering teams unfamiliar with Sales and Operations organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive communication skills for high-stakes presentations and ability to articulate complex technical concepts to diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity, complex stakeholder management, and identifying partnership opportunities across functions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;SQL proficiency for analysis and requirements definition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing contingent workforce alongside FTE teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in marketplaces, multi-sided platforms, or B2B2C business models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with GTM productivity tools\u0026amp;nbsp; and change management for internal systems adoption\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7759827?gh_jid=7759827","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399710,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7759827,"updated_at":"2026-03-27T16:06:44-04:00","requisition_id":"ONE","title":"Senior Manager, Technical Program Management (Guest \u0026 Host Technology)","company_name":"Airbnb","first_published":"2026-03-27T16:06:44-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A person in this role will partner with our Guest \u0026amp;amp; Host Engineering and Data Science organization. Airbnb is powered by our Guest and Host communities. Our teams work on everything from driving improvements for the end-to-end Guest and Host experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding community of Guests and Hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will have an opportunity to impact every person who travels or hosts on Airbnb. This role is deeply cross-organization, as successful project delivery is done with close collaboration with product, design, operations and finance partners. Building positive relationships across a multitude of cross functional teams will be essential to the success of this leader.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a high-performance culture - you will be responsible for developing a team of TPMs, providing continual feedback, coaching and career growth for direct reports\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale your team\u0026#39;s impact by favoring automation and leveraging AI to minimize manual work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Through yourself, your TPM manager peers or through the TPMs identify and drive process improvements which are needed to either improve the quality of engineering deliverables, or allow for more efficient tracking of engineering deliverables within the product lifecycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Design, Finance, Operations and PMO Manager peers to identify opportunities to improve collaboration between Engineering/TPM and those functions.\u0026amp;nbsp; Spearhead and oversee process improvements until fully adopted.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the communication lead for the G\u0026amp;amp;H Tech engineering community for the delivery of features for one of our bi-annual product releases. This involves close collaboration with PMO, Design, QA release leaders on communicating program level updates as well as identifying and running down program level risks and areas of ambiguity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with TPM Manager peers and Design, PMO and Finance peers to create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall strategy and organizational constraints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide executional guidance and support for your team’s projects by helping simplify the technically complex, unblocking teams, identifying risks and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your peers leading other TPM teams to strengthen the craft\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As needed, hands on management of large, complex, strategic programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;13+ years in technical program management function, with at least 5 years experience leading a team of TPMs, creating a culture of inclusiveness and sustainability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years leading a TPM team who specifically collaborates with Product and Design counterparts on customer facing features (ideally which leverage AI capabilities in the Product)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI to automate manual processes to improve you and your team’s productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of instilling or maintaining a culture of data driven decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with iterative development or optimizing product development lifecycles to support a rapid build-test-learn operating model\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience and proven success will change management and process engineering to improve efficiencies within engineering and partner functions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to effectively navigate organizational or process ambiguity and collaborate and influence teams across boundaries to achieve organizational goals or outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nimble, self-motivated, curious, proactive and effective working in a dynamic environment where priorities can shift from day to day.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and impeccable communication skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience growing a TPM function within a startup environment is appreciated but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7711236?gh_jid=7711236","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3387683,"location":{"name":"Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7711236,"updated_at":"2026-04-01T09:25:39-04:00","requisition_id":"ONE","title":"Senior Marketing Manager, Germany","company_name":"Airbnb","first_published":"2026-03-12T10:41:42-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and are passionate about the company and our values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Marketing Manager, Germany will report to the Senior Marketing Lead, Germany and CEE\u0026amp;nbsp; and join the Germany \u0026amp;amp; CEE Marketing team as an integrated member of the function. They will work in close partnership with Senior Marketing Lead, Germany and CEE to support the development and execution of strategic, insight-led local marketing plans and the adaptation of the global media campaigns to local nuances -that both drive business growth and strengthen Airbnb’s brand in the market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They will help identify local opportunities, activate integrated campaigns, manage agency partners, and collaborate with cross-functional teams including PR, media, product, business development and performance marketing. The role also involves adapting and localizing global initiatives to ensure cultural relevance and impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the development and execution of integrated marketing campaigns and programs for Germany, aligned with global strategy and local business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Senior Marketing Lead to identify local opportunities and deliver impactful, insight-led campaigns that drive growth and strengthen brand relevance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage agency relationships, including briefing, timelines, contracts, budgets, and end-to-end delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams (e.g. PR, media, social, product marketing, performance marketing) to activate campaigns across paid, owned, and earned channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the adaptation\u0026amp;nbsp; and localization of global marketing initiatives to ensure cultural relevance and local resonance in close collaboration with the localization team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track campaign performance and support reporting, optimization, and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all marketing activity reflects Airbnb’s brand values and delivers against business and brand KPIs in the German market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a marketing role, preferably with experience at a fast paced startup or technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the brand, community, and product ecosystem of a digital travel platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and analytical thinker with the ability to drive innovative marketing programs that deliver tangible results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and presentation skills, with the ability to articulate strategy, vision, and ideas clearly and succinctly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work strategically and operationally, managing both high-level planning and hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic mindset for designing efficient team structures and processes that accelerate results within complex matrix organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English (written and verbal); proficiency in German or any CEE language is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appreciation for design and a genuine passion for Airbnb’s mission, values, and community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly within the region and internationally as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€84.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€105.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":64286,"name":"Germany","location":null,"child_ids":[153],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7588277?gh_jid=7588277","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3354455,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7588277,"updated_at":"2026-02-04T14:38:52-05:00","requisition_id":"ONE","title":"Senior Marketing Manager, Korea","company_name":"Airbnb","first_published":"2026-02-04T14:38:52-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and are passionate about the company and our values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Marketing Manager, Korea will report to the Senior Marketing Lead, China \u0026amp;amp; Korea and be based in Seoul. They will be responsible for supporting and implementing marketing programs to establish a strong brand voice and drive profitable growth, working collaboratively with cross-functional teams such as PR/communications, growth marketing, design, product marketing, public policy, legal and country leadership to bring marketing campaigns to life. In addition to exceptional discipline expertise and being highly detail-oriented, the successful candidate will demonstrate a natural disposition to hosting in their daily activities and a passion for creativity and design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the Senior Marketing Lead, develop local Korea marketing plans for greatest business and brand impact, in accordance with consumer understanding, seasonality, maximized earned media, community engagement, and brand health metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute cross-regional marketing initiatives. Demonstrate the ability to influence stakeholders in complex projects with tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across functions, markets and regions, to develop highly effective, creatively excellent integrated marketing campaigns, including but not limited to: advertising, social, digital and experiential conception, development and production, media strategy, execution, optimization, and program reporting, ensuring all marketing activities feel local and personal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the management of local agency partners, fostering best-in-class and highly productive agency partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and support localization, ensuring all marketing activities are locally relevant and personal, leveraging as possible existing strategies, content and plans for improved productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage analytics and reporting for brand health and marketing activities working closely with global and regional marketing, internal media teams, FP\u0026amp;amp;A and marketing analytic teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and manage regular routines across disciplines. Ensure seamless flow of information between global, regional \u0026amp;amp; local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct and disseminate regular AARs (after action reviews) on projects including results, lessons learned and best practices to global, regional and local internal and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and track brand marketing budgets and ensure effective budget use, meeting or exceeding efficiency targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Korea \u0026amp;amp; global finance and operations on budget forecasting and actualizing; ensuring timely SOWs and contracts with partners at all times; provide regular activity updates and reconciliations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant work experience at a start-up, agency or client-side marketing, with preference in the consumer internet space of travel, design, technology, or lifestyle brands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of and experience working closely with product and/or growth marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An integrated marketing mindset, passion for creative excellence in storytelling through multiple media types, both visual and written, with solid experience in brand and creative strategy, off- and online media, including social, paid media, SEM, measurement \u0026amp;amp; analytics, project and agency management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a regional team as part of a global organization and collaborating across geographies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative in approach, empathetic in nature, and steadfast in intention.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appetite for a fast-paced environment and desire to constantly reassess and optimize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral communication, a keen visual sense, attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust quickly to changes in priorities, and balance short-term needs with long-term strategic initiatives. Ability to simplify is key!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, creative and possessing an entrepreneurial spirit and strong problem solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275}]},{"absolute_url":"https://careers.airbnb.com/positions/7586392?gh_jid=7586392","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3353735,"location":{"name":"DC, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7586392,"updated_at":"2026-02-03T16:58:28-05:00","requisition_id":"ONE","title":"Senior Market Manager","company_name":"Airbnb","first_published":"2026-02-03T16:25:20-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed OKRs by owning the performance and success of the hotels\u0026amp;nbsp; within your portfolio\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate autonomously to secure more inventory and create \u0026amp;amp; implement strategic tactics to ensure your hotel \u0026amp;amp; serviced apartment partners are successful in your markets, driving maximum business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a mentor \u0026amp;amp; player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidently sell to and build strong relationships with senior-level hotel executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel \u0026amp;amp; serviced apartment partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives \u0026amp;amp; implement innovative ideas in the mobile travel space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, organizational, and analytical skills; detail-oriented but moves fast\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with leading complex and/or cross-functional projects from concept to inception\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacity to balance day-to-day responsibilities with longer-term strategic execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to travel 25% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in DC, United States to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$139,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$163,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":11235,"name":"Washington DC, United States","location":"Washington, DC, United States","child_ids":[],"parent_id":63868}]},{"absolute_url":"https://careers.airbnb.com/positions/7768237?gh_jid=7768237","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3402289,"location":{"name":"Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7768237,"updated_at":"2026-03-31T16:21:58-04:00","requisition_id":"ONE","title":"Senior Market Manager ","company_name":"Airbnb","first_published":"2026-03-31T12:00:53-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in the Mexican Caribbean region. This will involve managing Hosts and acquiring high-quality inventory. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams and leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize strategic partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hosts and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region, contributing to the growth and engagement of Airbnb\u0026#39;s community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Quintana Roo or Merida, and must be willing to regularly travel to your assigned geos. Typical expectation would be once every quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$125,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7591196?gh_jid=7591196","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355518,"location":{"name":"Rome, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7591196,"updated_at":"2026-02-27T08:54:07-05:00","requisition_id":"ONE","title":"Senior Market Manager, Experiences ","company_name":"Airbnb","first_published":"2026-02-06T08:39:42-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Italy by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Account Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deploy scaled strategies to effectively manage \u0026amp;amp; optimize the long tail of thousands of Professional Hosts in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long-lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally to address optimization bottlenecks.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Quality\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit supply quality in the field, addressing areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Supply Acquisition\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing regional sales plans\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Demand\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in new sales, account management, and partner support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline or book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven skillsets at delivering sales growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to travel to assigned markets (when business travel resumes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well developed priorities and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Italian and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€65.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€80.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73676,"name":"Partnerships","child_ids":[],"parent_id":73691}],"offices":[{"id":24303,"name":"Rome, Italy","location":"Roma, Roma, Italy","child_ids":[],"parent_id":64280}]},{"absolute_url":"https://careers.airbnb.com/positions/7587869?gh_jid=7587869","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3354312,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7587869,"updated_at":"2026-02-05T20:48:05-05:00","requisition_id":"ONE","title":"Senior Market Manager, Hotels","company_name":"Airbnb","first_published":"2026-02-04T20:53:32-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian \u0026amp;amp; New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team’s mission is to grow and expand our\u0026amp;nbsp; the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular high-stakes prospecting and executive pitch meetings with senior partner stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct optimisation calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies for effective pipeline and conversion management of deals and prospective hotel partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, marketing, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in new sales, business acquisition, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of technology or travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasising the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritisation skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role is based\u0026amp;nbsp; in Sydney\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}]},{"absolute_url":"https://careers.airbnb.com/positions/7540550?gh_jid=7540550","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3338337,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7540550,"updated_at":"2026-02-10T20:10:57-05:00","requisition_id":"ONE","title":"Senior Market Manager, Services","company_name":"Airbnb","first_published":"2026-01-15T11:25:43-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This opportunity is offered as a 12-month fixed term contract.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned territory by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across Airbnb internal teams, including country managers, regional teams, and business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with strategic B2B partners to build long-term relationships\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with a growth mindset and has a very strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence product, policy, and other cross functional stakeholders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and skilled at regularly interfacing with\u0026amp;nbsp; senior management (Director, Regional Director)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizes knowledge of key business drivers and the factors to drive results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executes flawlessly and autonomously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$125,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7626032?gh_jid=7626032","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3364844,"location":{"name":"London, UK"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7626032,"updated_at":"2026-03-20T05:41:15-04:00","requisition_id":"ONE","title":"Senior Market Manager, Services","company_name":"Airbnb","first_published":"2026-02-18T11:41:23-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Market Manager for the UK, you will serve as the strategic architect of Airbnb’s local success, with an initial anchor in London. Your mission is twofold: to champion the prosperity of our existing community and to curate the future of our supply. You will design and execute sophisticated education and retention strategies that empower current hosts to thrive amidst competition. Simultaneously, you will leverage data to identify critical supply gaps, executing a surgical acquisition strategy to onboard high-impact hosts who directly address market needs. Leading a local team, you will bridge the gap between vision and execution, translating global goals into hyper-local, actionable tactics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, train, and motivate a team of Market Associates and Field Sales Representatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across Airbnb internal teams, including country managers, regional teams, and business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with strategic B2B partners to build long-term relationships\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of relevant experience, ideally in commercial or ops managing positions in tech companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates with a growth mindset and has a very strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence product, policy, and other cross functional stakeholders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and skilled at regularly interfacing with senior management (Director, Regional Director)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizes knowledge of key business drivers and the factors to drive results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executes flawlessly and autonomously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience managing a team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£70,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£85,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73676,"name":"Partnerships","child_ids":[],"parent_id":73691}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}]},{"absolute_url":"https://careers.airbnb.com/positions/7729205?gh_jid=7729205","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392341,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7729205,"updated_at":"2026-04-02T18:39:59-04:00","requisition_id":"ONE","title":"Senior MarTech Operations Manager","company_name":"Airbnb","first_published":"2026-03-19T18:46:15-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission on Marketing Technology (MarTech) is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Everyday millions of Airbnb customers are reached via our streamlined platform over comprehensive channels, such as Email, Push, SMS, and external Ads Platforms. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest/Host, Policy, and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Marketing Technology Operations is part of a platform team responsible for building the signal infrastructure that powers advertising and measurement globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team deploys Airbnb’s unique first-party data to leading advertising platforms such as Meta, Google, and TikTok to power personalized, effective, and measurable marketing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building systems that make marketing infrastructure increasingly autonomous — where tagging, validation, and signal delivery are highly automated and marketers can focus on strategy rather than operational execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Senior Marketing Technology Operations Manager with a strong foundation in marketing tracking who is excited about using AI and automation to build scalable marketing systems. This role will partner closely with engineering to design and build our next generation robust, and scalable tracking platform that minimizes manual intervention and maximizes signal quality and reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work at the intersection of marketing, data and engineering. Your work will ensure that our marketing teams can leverage rich first-party signals to drive efficient growth, improve measurement, and unlock new opportunities for experimentation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are particularly excited about applying AI to marketing technology — from automating tag deployment and debugging to building systems that monitor signal health and detect issues automatically. This role is ideal for someone who is passionate about experimenting with AI tools, and improving complex marketing infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop solutions to upgrade our marketing tracking that minimize manual intervention while ensuring quality and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to streamline and automate MarTech Ops responsibilities such as tag deployment, debugging, and monitoring signal health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be hands on working in tag manager and our MMP to set up new ad vendors and QA marketing tracking.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with marketing and data science to deploy first party audiences for ad tracking and measurement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date on global privacy frameworks and regulations (e.g., ATT, GDPR) to ensure all marketing tracking practices are compliant and uphold data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant work experience, ideally in a high-growth tech startup, performance-oriented marketing organization, or agency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with paid social and performance advertising platforms such as Meta and Google\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to automate operational workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with tag management systems such as Google Tag Manager, CAPI solutions and mobile measurement platforms such as Singular, AppsFlyer or Adjust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills that can adapt to new tools and capabilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how privacy frameworks and regulations (such as ATT and GDPR) impact marketing measurement and tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead, influence, and collaborate across organizational boundaries with a track record of building strong relationships with cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for building systems that reduce manual work and allow teams to focus on higher-impact strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with engineering teams to design scalable systems and automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to get into the technical weeds when troubleshooting complex issues across tracking systems, APIs, and data pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Current or previous experience being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$154,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7724030?gh_jid=7724030","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3391221,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7724030,"updated_at":"2026-03-17T15:44:18-04:00","requisition_id":"ONE","title":"Senior Platform Planning Manager","company_name":"Airbnb","first_published":"2026-03-17T14:19:06-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;At Airbnb, we are driven by our mission to create belonging everywhere. Our Platform Managers embody this ethos, envisioning ideal end states for our community and working backward to achieve them. The Community Support (CS) team is a global business unit that delivers support to millions of guests and hosts worldwide. We focus on building a technology platform that scales alongside Airbnb, delivering exceptional customer service and improving both efficiency and agent experience. The CS Platform Product team plays a crucial role in this, leading efforts to create seamless, self-solve solutions for our users. You will work closely with a partner team, the Global Operations Community Support Planning team. This team is responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;You will play a critical role in ensuring the success of product planning processes. You will own the relationship between the Platform+ Experience team and the Community Support Planning team. You will own the product planning process for the Platform + Experience. You will ensure the planning process runs smoothly, own communications with cross-functional stakeholders, and proactively identify opportunities to add value while addressing potential challenges, always striving to deliver measurable impact for our customers and the business.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan agenda and own logistics for major product planning meetings and gatherings, and drive follow up actions to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clear project plans including timelines, deliverables, and big rocks to the Platform Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Manage planning processes ensuring PRD completion and hand-off to engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide transparent, proactive, and timely updates to requesters, leadership, and other customers of planning\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Work cross functionally with Engineering and TPM teams\u0026amp;nbsp; to coordinate engineering sizing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly report on the status of the planning process (KPIs) through a monthly executive summary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calculate and maintain capacity estimates for the platform + experience team and CS Labs team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Allot work to the CS Labs team in alignment with the product roadmap and priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain source of truth trackers and documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in strategic planning, program management, or product operations roles with a proven track record of success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading cross-functional product planning or portfolio management processes with executive visibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, verbal, written and presentation, to all levels of an organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of product management processes, experience working with engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on, working knowledge of software product development life-cycle and methodologies.\u0026amp;nbsp; Specific experience with Agile is desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic judgment: an ability to interpret organizational goals and translate them into planning activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with both big-picture strategy and tactical execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion for continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional listening skills and strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Travel requirements: Up to 10% of time, based on project requirements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$177,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$208,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/6153760?gh_jid=6153760","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2934384,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":6153760,"updated_at":"2026-03-02T18:09:40-05:00","requisition_id":"MULTI","title":"Senior Product Program Manager, Roadmap Planning \u0026 Program Management ","company_name":"Airbnb","first_published":"2024-08-05T13:11:58-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;*Multiple openings available*\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Roadmap Planning \u0026amp;amp; Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide bi-annual releases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb’s future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional, product development teams by acting as a “force multiplier”. They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They\u0026#39;re good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class communicator that can simplify the complex\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings an experienced product mindset to tie strategy and execution together\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops program plans that are unique to each initiative and require strategic thinking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates at a variety of altitudes by tailoring communication style and approach\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert collaborator that is able to understand consumer, technology, and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goes beyond status reporting to drive issues to resolution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands best practices, drives improvements, and focuses on simplification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;13+ years of\u0026amp;nbsp; experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and/or technology experience including product management or engineering (software preferred)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability of shipping software products at global scale having overcome a variety of challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class verbal and written communication skills that can simplify complex topics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional influencing and presentation skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity in a fast-paced, hyper-growth organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}]},{"absolute_url":"https://careers.airbnb.com/positions/7744089?gh_jid=7744089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396504,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7744089,"updated_at":"2026-03-24T16:32:48-04:00","requisition_id":"ONE","title":"Senior Program Manager, Information Security","company_name":"Airbnb","first_published":"2026-03-24T16:32:48-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is built on trust. The Information Security team plays a critical role in maintaining and building our community’s trust in our platform that enables millions of users to explore the world and belong anywhere. As a critical horizontal function within Airbnb, Information Security spans the scope of the company and organizations that make it up to secure Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Program Manager for Information Security will lead operational initiatives, planning, and efficiency improvements within Airbnb’s Information Security (InfoSec) organization. This role collaborates with senior leaders across InfoSec and the company to scale and enhance security business operations in support of business growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning:\u0026lt;/strong\u0026gt; Facilitate biannual planning cycles, including goal setting, cross-functional alignment, resource allocation, and budget management. Develop and adapt frameworks to prioritize and allocate capacity across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;OKR Performance Measurement:\u0026lt;/strong\u0026gt; Establish and track Objective Key Results (OKRs) to measure the effectiveness of strategic initiatives and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Execution:\u0026lt;/strong\u0026gt; Drive the execution of major organizational projects, ensuring timely delivery and achievement of outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Optimization: \u0026lt;/strong\u0026gt;Streamline workflows to improve efficiency, productivity, and scalability within InfoSec. Use automation, process improvements, and self-service tools, and lead change management and adoption efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Prepare company-wide InfoSec communications, including reports and emails etc for engineering audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Budget Management: \u0026lt;/strong\u0026gt;Partner with organizational leaders on budgeting, headcount planning, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Insights: \u0026lt;/strong\u0026gt;Provide actionable insights to support decision-making and assess the effectiveness of executive operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Best Practices\u0026lt;/strong\u0026gt;: Develop and implement best practices for project management, data analysis, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Engineering, Business, or a related field;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of proven experience in strategy, operations, or program management within a technology or engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with the ability to quickly assess situations, identify root causes, and develop effective solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated excellence in communication and presentation, with the ability to influence stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading and influencing complex, cross-functional programs and projects from conception to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with security/software engineers to identify risks, think strategically, and translate high-level requirements into tactical plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Qualifications:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with data analytics and visualization tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;(Bonus) Background in Security organizations, with an understanding of security concepts and a broad range of risks and controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;(Bonus) Familiarity with AI-enabled workflows (automation, summarization/synthesis, risk identification)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$129,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$152,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":284956,"name":"Security","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7736820?gh_jid=7736820","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394427,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7736820,"updated_at":"2026-03-24T10:06:13-04:00","requisition_id":"ONE","title":"Senior Programs and Business Operations Lead, Monthly Stays","company_name":"Airbnb","first_published":"2026-03-20T14:29:47-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team is growing, and we want you to be part of it! You’ll join a collaborative group within Airbnb’s Chief Business Officer organization focused on expanding our Monthly Stays offering. We recruit and develop Airbnb’s global supply of high-quality stays and execute our in-market strategy to drive international growth. By building strong relationships with hosts and helping them optimize their listings and pricing, our team creates lasting host success and facilitates millions of connections between guests and hosts around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Programs and Business Operations Lead, you will work with the Homes Leadership to develop and execute strategies to grow the success of Airbnb globally. You will also align with Homes Leadership, regional teams and cross functional teams to analyze data and deliver strategic recommendations to drive the Homes business globally. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive annual strategy \u0026amp;amp; planning process, including determining business upside and resources needed to deliver that\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools and equip teams with the relevant data support to tools to make actionable decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a handful analysts to support local and regional partners with insights and decision making capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create materials to communicate strategy and business performance to key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with functional teams (comms, marketing) to provide business recommendation and inform functional priorities and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with FP\u0026amp;amp;A and Advanced Analytics to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incubate / run special projects that can be proven and handed off for scaling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years experience in strategic roles, consulting, sales leadership or scaling global businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with product, marketing, sales operations and enablement teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take initiative and deal with uncertainties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong appetite for working with the Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage complex projects and multi-task with excellent organization skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pays attention to both details and macro-level outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seasoned internal and external communicator with strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic and ever changing startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data driven, can do attitude, strategic thinker and passion for new products and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with Excel, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$247,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7767312?gh_jid=7767312","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401931,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7767312,"updated_at":"2026-03-31T12:39:29-04:00","requisition_id":"ONE","title":"Senior Risk Functional Specialist","company_name":"Airbnb","first_published":"2026-03-31T12:39:29-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payment Risk Operations is at the heart of what makes Airbnb a place where anyone can belong anywhere. We\u0026#39;re the guardians of trust in our global marketplace, working tirelessly to create safe and authentic experiences for millions of hosts and guests worldwide.\u0026amp;nbsp;Our mission is simple yet powerful: protect our community while preserving the magic of travel. We\u0026#39;re passionate about user satisfaction and dedicated to crafting thoughtful policies, intelligent rules, and innovative systems that elevate the quality of every interaction on our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Senior Risk Functional Specialist, you will be responsible for overseeing the operational procedures and escalations related to stored value payment products (e.g. gift cards) and the review of performance metrics for business and vendor feedback. You will work closely with operational stakeholders and cross-functional partners to enact change to improve our products and processes.\u0026amp;nbsp; You will consistently demonstrate excellent decision-making skills as you solve a wide range of complex problems.\u0026amp;nbsp; You will be expected to understand and apply Airbnb core values in all of your work.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your impact will span:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transaction security\u0026lt;/strong\u0026gt; across all Airbnb products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk policy\u0026lt;/strong\u0026gt; support to build trust in our platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;User verification and onboarding\u0026lt;/strong\u0026gt; experiences that balance security with seamless user journeys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fraud detection systems\u0026lt;/strong\u0026gt; that evolve as quickly as the threats they combat\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Operational excellence\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt; that keeps our community safe while maintaining the hospitality that defines Airbnb\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Protect our community\u0026lt;/strong\u0026gt; by reviewing and making exceptional decisions for platform exemptions to maintain trust and safety across Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own incident resolution\u0026lt;/strong\u0026gt; of risky pay-in procedures from escalation to closure, ensuring swift and thorough case management that protects our hosts and guests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Navigate complex operational issues\u0026lt;/strong\u0026gt; by partnering with Legal, Public Affairs, and other teams to respond to regulatory inquiries related to fraud and criminal activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Tell the story through data\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt; by drafting business requirements and concept briefs that highlight key operational needs for platform development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3+ years professional experience in fraud, abuse, or cybercrime investigations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1+ years professional experience related to stored value risk (e.g. gift cards, coupons, credits, incentives)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented, highly analytical, and strong project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand opposing points of view on highly complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to gather information from various internal sources\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacity to draw actionable insights from dashboards and reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk policy creation and/or administration experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization and business intelligence tools (e.g. Tableau, Superset)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CFE or equivalent certifications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$82,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$96,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7717198?gh_jid=7717198","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389351,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7717198,"updated_at":"2026-03-13T13:23:37-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, App Foundation (Backend)","company_name":"Airbnb","first_published":"2026-03-13T13:23:37-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join Airbnb’s App Foundation team, a cross-platform team that builds high quality and performant capabilities that power almost all features in the Guest and Host ecosystem.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We focus on building App Product Frameworks,\u0026amp;nbsp; Insights \u0026amp;amp; Logging, Performance \u0026amp;amp; App Health, and Feature Architecture, partnering closely with Product, Design, Platform (iOS/Android/Web), Analytics Infrastructure, Data Platform, and peer Product Foundation teams to provide cohesive paved paths and standards at scale. Our culture values technical excellence, pragmatic decision-making, strong ownership, and a deep commitment to improving developer and user experience through foundational work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build efficient and reusable backend capabilities, with high quality, while making sure to maintain performance and scalable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives that measurably improve Guest and Host experience by improving\u0026amp;nbsp; app responsiveness, scale efficiently and reliability across key backend paths that impact millions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a performance roadmap: identifying bottlenecks, prioritizing work by impact, and delivering improvements across services, data access patterns, and infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on performance engineering by building tooling, benchmarks, and guardrails that prevent regressions and make performance a first-class part of how teams ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence architecture and standards across Airbnb’s backend ecosystem, making systems more observable, more efficient, and easier to evolve.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Millions of users across the world engage with the Airbnb app in multiple languages every day. As an engineer on the App Foundation team, you would be critical to the continued success and broad appeal of Airbnb. In this role, you will have an opportunity to:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively in cross-functional teams with design, product and data science partners, to define and ship impactful features.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose architectural patterns of a high-scale applications, such as well-designed APIs, data pipelines and efficient algorithms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing unit and integration tests, reviewing other’s code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review service-level performance metrics and triage anomalies or regressions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Profile and debug performance issues across service boundaries and implement fixes (e.g., query optimization, caching strategies, concurrency improvements, payload reduction).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineers across teams to improve critical request flows - aligning on SLOs, rollout plans, and measurement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews and architecture discussions with a performance lens, helping teams ship changes safely and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document learnings and create playbooks so performance improvements scale beyond a single service or team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in one or more back-end server languages (Java/Kotlin/C++/etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building and scaling high-quality and high-traffic products (or systems) \u0026amp;nbsp;in a distributed manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep backend expertise, including proficiency with databases, cloud technologies, and asynchronous messaging systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end ownership mentality that transcends team boundaries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building strong collaborative relationships with other engineering \u0026amp;amp; product partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Want to tackle projects with large open-ended scope and drive significant business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to self-serve on data analysis and make data driven decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigorous attention to detail and the ability to tackle ambiguous problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace the ever changing culture, prioritize breadth over then in-depth but can still go in-depth when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$223,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7547843?gh_jid=7547843","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3341000,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7547843,"updated_at":"2026-03-27T18:29:02-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Backend GraphQL","company_name":"Airbnb","first_published":"2026-01-22T15:34:10-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Viaduct is a unified data access layer connecting most of Airbnb’s online data. More than 70% of Airbnb’s API traffic flows through the Viaduct platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Residing at the center of Airbnb’s tech stack between the user-facing products and backend infrastructure, Viaduct provides a global schema \u0026amp;amp; query system through a GraphQL interface.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our team mission: \u0026lt;em\u0026gt;“Empower app developers at Airbnb by delivering a seamless and efficient developer experience. We strive to maximize productivity and spark creativity through simplified APIs, improved performance, and the cultivation of tenant team autonomy.”\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Viaduct team is a very tenured and experienced team, setting the best practices and next-gen architecture for Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We work closely with infrastructure teams (Build Infra, Service Platform, CI/CD, Reliability, Observability, Developer Experience to name a few) as well as product engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We treat our platform as a product and follow the principles of good Platform Engineering\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Viaduct has been running in production for over six years and the team has gained a lot of experience in operating a GraphQL platform at scale. These insights informed the major rewrite - called Viaduct Modern - which we’re in the process of launching and continue to evolve. You will join the effort to create the best developer experience of hundreds of engineers at Airbnb using our revolutionary GraphQL platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Viaduct has been released as an Open Source project. Your contributions to the Viaduct platform will not only serve Airbnb-internal developers, but also any member of the Open Source community who chooses to adopt Viaduct.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Code in a high-impact, deep-complexity domain. We value a deep-work culture and ensure you have protected focus time to solve hard problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share knowledge and learn from your teammates through collaboration and pairing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will navigate ambiguity, taking abstract requirements and refining them into concrete technical roadmaps to improve platform reliability and capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our customers - the Viaduct tenant teams -\u0026amp;nbsp; to support their mission to ship an industry-leading user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the planning process that informs the strategy and roadmap for the Viaduct platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We value sustainable engineering practices. We share on-call responsibilities across a large team and prioritize long-term reliability fixes to minimize off-hours pages.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a relevant role - ideally in a team that owned a developer platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency and interest working cross-team with both product and infrastructure engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating critical online backend services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort shipping high visibility, complex coding projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong preference: expertise with GraphQL, Kotlin, AI-enabled development flows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$225,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7730723?gh_jid=7730723","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392783,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7730723,"updated_at":"2026-03-30T09:09:19-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, BizTech(AI Products)","company_name":"Airbnb","first_published":"2026-03-18T03:40:59-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Senior Software Engineer, AI Products (India)\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Company Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Community You Will Join\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Airfam Products team exists to make every Airbnb employee more productive through a unified digital headquarters experience. As part of a 13-person cross-functional team of engineers, designers, researchers, and product managers, you\u0026#39;ll work on platforms that serve Airbnb\u0026#39;s entire global workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our portfolio includes \u0026lt;strong\u0026gt;One Airbnb\u0026lt;/strong\u0026gt; (the company\u0026#39;s internal cultural hub with enterprise search, people profiles, and AI-powered chat), \u0026lt;strong\u0026gt;OneChat\u0026lt;/strong\u0026gt; (Airbnb\u0026#39;s enterprise AI assistant enabling secure LLM interactions), and a suite of tools that power how employees discover information, connect with colleagues, and get work done.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be joining the \u0026lt;strong\u0026gt;AI for Non-Developers\u0026lt;/strong\u0026gt; workstream, focused on expanding AI productivity tools to all Airbnb employees—building OneChat Agents, deep research capabilities, artifact creation tools, and task automation that make AI accessible to everyone, regardless of technical background.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Difference You Will Make\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the Airfam Products team, you\u0026#39;ll be instrumental in building Airbnb\u0026#39;s next generation of AI-powered employee experience platforms. Your work will be a force multiplier for the entire company—every AI feature you ship, every system you architect, and every engineer you mentor will amplify productivity across Airbnb\u0026#39;s global workforce.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Democratize AI\u0026lt;/strong\u0026gt; by building tools that empower non-technical employees to leverage the power of LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive innovation\u0026lt;/strong\u0026gt; by taking AI prototypes from concept to production at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the future\u0026lt;/strong\u0026gt; of how Airbnb employees work, collaborate, and discover information\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;A Typical Day\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical design and implementation of LLM-powered features for OneChat and enterprise AI tools, including RAG pipelines, AI agents, and prompt optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product managers, designers, and cross-functional teams to translate user problems into AI-powered solutions that serve Airbnb\u0026#39;s global workforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and iterate on agentic AI capabilities, including multi-step reasoning, tool use, and context-aware decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement evaluation pipelines and quality systems to measure model performance, detect hallucinations, and ensure responsible AI practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own production AI systems end-to-end, including deployment strategies, monitoring, alerting, and incident response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the DevAI team on AirChat SDK integrations, MCP (Model Context Protocol) implementations, and Glean Action Packs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers (L6-L8) through design reviews, architecture discussions, and pair programming sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with the rapidly evolving GenAI landscape, evaluating new models and techniques for potential application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance hands-on technical contributions with technical leadership activities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Your Expertise\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Required:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software engineering experience, with significant focus on building production AI/ML systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hands-on experience with Large Language Models (LLMs), including fine-tuning, prompt engineering, embeddings, and retrieval-augmented generation (RAG)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in backend technologies (TypeScript, Go, or Java)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong backend and distributed systems expertise, including API design (REST, GraphQL) and cloud infrastructure (AWS, GCP, or Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of shipping AI-powered products from prototype to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate cross-functionally and influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to distill complex technical concepts for diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s or PhD in Computer Science, Machine Learning, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI agents and multi-agent systems, preferably using Claude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building integrations using MCP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration (Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building enterprise-grade internal tools and developer productivity platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with frontend technologies (React, Next.js) for full-stack AI product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source Gen AI/ML projects or publications at top venues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Your Location\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This position is based in \u0026lt;strong\u0026gt;Bangalore, India\u0026lt;/strong\u0026gt; with a hybrid work arrangement. You\u0026#39;ll collaborate with teammates across global time zones, with primary alignment to Pacific Time for key meetings.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you need assistance or a reasonable accommodation during the application and recruiting process, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7482013?gh_jid=7482013","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3320334,"location":{"name":"Remote, USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7482013,"updated_at":"2026-01-23T17:46:05-05:00","requisition_id":"ONE","title":"Senior Software Engineer, Community Support Engineering ","company_name":"Airbnb","first_published":"2026-01-06T11:40:34-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Community Support Engineering (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb’s global community support operations. The products and solutions we build support our customers, front line agents, and business process operations teams. They are a key driver of enabling Airbnb’s core business. As a member of CS Eng, you will have an opportunity to impact every person who travels or hosts on Airbnb.\u0026lt;br\u0026gt;Under CS Eng, the Workflow Policy team has an opportunity for a Senior Engineer to help drive our initiatives. The team builds the core software that empowers our global support agents. The work has a direct impact on agent experience and impacts the quality of service we provide to our guests and hosts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Senior Software Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve the agent experience. You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb. There are several projects that can result in double-digit percentage improvements for our users, resulting in greater efficiency in supporting our guests and hosts. There is potential and precedence in driving millions of dollars of savings for Airbnb, making it a great team to join for driving outsized impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practice Full-Stack development, including frontend web, contributing to UI used by thousands of agents all day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The systems you work on are used by multiple tiers of support and policy professionals. These tools include workflow guides, a powerful policy editor, and a critical support application for managing disruptive events that impact our guests and hosts. .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide critical input on team roadmap and technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more back-end server languages (Java/Kotlin/C++)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI-driven features: Both classical supervised machine learning, and Generative AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building and scaling high-quality and high-traffic products (or systems).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate technical approaches and design product solutions to solve real-world problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship to junior developers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$195,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7094964?gh_jid=7094964","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3199694,"location":{"name":"Remote USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7094964,"updated_at":"2026-03-27T14:29:19-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, Data Authoring Platform","company_name":"Airbnb","first_published":"2025-07-31T12:19:02-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Data Authoring Platform exists to turn raw data into decision-grade insight — \u0026lt;strong\u0026gt;fast, reliable, and at scale\u0026lt;/strong\u0026gt;. We provide a single, paved path for 4,000+ internal data producers and consumers to \u0026lt;strong\u0026gt;model, transform, and serve trustworthy data and metrics\u0026lt;/strong\u0026gt; that power everything from A/B experimentation to executive dashboards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The end-to-end data-authoring framework that cuts through pipeline boiler-plate and accelerates iteration, pipeline testing, and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Airbnb’s \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/how-airbnb-achieved-metric-consistency-at-scale-f23cc53dea70\u0026quot;\u0026gt;semantic layer \u0026amp;amp; metrics platform\u0026lt;/a\u0026gt;, ensuring \u0026lt;strong\u0026gt;one definition of truth\u0026lt;/strong\u0026gt; across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tooling for reliability, governance, and cost-efficiency including automated testing, anomaly detection, and right-sized materialization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of this team you would be working with talented engineers on building infrastructure to solve cutting edge semantic layer and data transformation problems. Our platform provides democratized access to data.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will make it easier for thousands of internal users to build and consume high quality data models, data pipelines, and business critical metrics to enable tactical and strategic decision making at all levels of Airbnb across product, finance, operations and other areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In particular, engineers, designers and other product leaders will leverage the tools you work on to explore and develop new product experiences from ideation to implementation at scale.\u0026amp;nbsp; They will be able to experiment with product concepts and make the correct choice about what is right for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe data is the voice of our customers at scale. The tools you build will help improve the Airbnb product for every guest and host.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and extend the capabilities of our query rewriting service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research the latest semantic layer techniques and database engine features to determine what Minerva’s priorities should be.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with teams across the company to improve the impact of data, especially by making it easier to query data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in all phases of software development from architecture/design through implementation, testing, and on-call.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a hands-on software engineering role, shipping high quality code to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one modern, general programming language.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at the boundary between data engineering and software engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a data platform with multiple abstraction or semantic layers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A deep understanding of OOP and API design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with other engineering teams across complex interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and a track record of leading projects across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus points] Proficiency authoring DSLs or APIs that abstract data transformations (e.g., dbt, Airflow Providers, custom compilers)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus points] Experience with data warehouse technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7683174?gh_jid=7683174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379142,"location":{"name":"USA - Remote "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7683174,"updated_at":"2026-03-31T16:31:28-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, Data Infrastructure","company_name":"Airbnb","first_published":"2026-03-06T18:52:59-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Community You Will Join:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Data represents the voice of Airbnb’s users at scale. The Data Warehouse Infrastructure team is responsible for the foundational big data infrastructure, which is used by hundreds of engineers to collect, manage, and analyze data at scale. We are using open source technologies like Hadoop, Spark, Trino, Iceberg, Airflow etc.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, design, and implement Airbnb\u0026#39;s next-generation big data compute platform to support data ETL, analytics, and machine learning initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and operate the platform, continually enhancing its reliability, performance, observability, and cost-efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce high-quality, maintainable, and self-documenting code, actively participating in code review processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to open-source software and drive meaningful industry impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Qualifications\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; BS/MS/PhD in Computer Science, a related field, or equivalent practical experience (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 6+ years of professional experience in data infrastructure, with a deep focus on big data technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Technical Skills\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Big Data Proficiency:\u0026lt;/strong\u0026gt; Expert-level knowledge of big data technologies, including Spark, Trino, Kunbernates, and AWS EMR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming:\u0026lt;/strong\u0026gt; Strong programming abilities in languages such as Java, Scala, and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Design:\u0026lt;/strong\u0026gt; Extensive experience in the design, construction, and maintenance of scalable, fault-tolerant distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Database Systems:\u0026lt;/strong\u0026gt; Familiarity with a variety of database systems, including both SQL and NoSQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Troubleshooting:\u0026lt;/strong\u0026gt; Capacity to diagnose and resolve complex issues within data infrastructure environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Collaboration and Communication\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Proven track record of working effectively with cross-functional teams to define system requirements, evaluate potential solutions, and manage system testing and integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Teamwork:\u0026lt;/strong\u0026gt; Demonstrated ability to thrive and contribute effectively within a team-oriented setting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$225,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7768472?gh_jid=7768472","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3402393,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7768472,"updated_at":"2026-03-31T23:40:57-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, Global Markets (Backend)","company_name":"Airbnb","first_published":"2026-03-31T23:40:57-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;NOTE: NO VISA SUPPORT\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Global Markets Tech team\u0026lt;/strong\u0026gt; drives the evolution of our guest and host experience across international markets through product innovation that \u0026lt;strong\u0026gt;accelerates international growth\u0026lt;/strong\u0026gt;. Expanding in under-penetrated markets is a core pillar of our company strategy. To achieve this, we innovate at every level - adapting our\u0026amp;nbsp; product to the unique needs of every corner of the globe so that every user across our 220+ countries and regions feels right at home.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team partners closely with Product, Design, Data Science, regional stakeholders, and core platform/vertical teams to translate local market needs into durable, scalable technology that can be piloted quickly and then rolled out broadly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A \u0026lt;strong\u0026gt;Senior Software Engineer\u0026lt;/strong\u0026gt; in Global Markets is expected to deliver measurable international growth impact by building scalable product capabilities across key funnel surfaces (landing → search → pre‑booking) and by improving pricing, promotions, and discounts to increase conversion and customer value across markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with PM/Design/Data Science to clarify goals, requirements, constraints, and success metrics, and translate them into a sequenced technical plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write or review technical designs, align tradeoffs, and coordinate dependencies with partner teams across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build production code and services with a high quality bar: testing, documentation, instrumentation, and performance/reliability considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run design and code reviews, advise engineers, and help drive consistent engineering standards across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own delivery: track execution risks, provide stakeholder updates, coordinate launches (including localization/market rollout), and monitor post-launch results to iterate quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in English is required. Japanese or Korean working proficiency is a plus .\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;6+ years\u0026lt;/strong\u0026gt; of hands-on software engineering experience, with a strong track record shipping production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of large-scale backend architecture and distributed systems patterns (e.g., well-designed APIs, scalable data models, high-throughput services/pipelines, and performance-aware algorithms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive ambiguous problems to resolution: break down open-ended requirements, propose pragmatic solutions, and execute independently while keeping stakeholders aligned.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in one or more of the following: Java, Kotlin, Python, Ruby/Ruby on Rails, JavaScript/TypeScript, with experience building and operating backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High engineering quality bar: you write clean, testable, maintainable code, and you design with reliability, observability, and operational readiness in mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You actively raise the team’s technical bar through thoughtful code reviews, architecture discussions, and sharing best practices that improve overall team productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-informed decision making: you use metrics and experimentation to validate impact, diagnose issues, and iterate toward better outcomes—recognizing that small improvements in these flows can drive meaningful business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills: you work effectively across engineering teams and with Product, Design, and Data partners in a global environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7639355?gh_jid=7639355","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3367447,"location":{"name":"Remote, USA "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7639355,"updated_at":"2026-02-24T11:34:07-05:00","requisition_id":"ONE","title":"Senior Software Engineer, Guest \u0026 Host (Partner Integrations) ","company_name":"Airbnb","first_published":"2026-02-20T11:33:09-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Integration team is responsible for integrating new business partners and functionality into Airbnb’s product. We work to improve both the supply and demand side of Airbnb’s Stays, Experiences and Services businesses through thoughtfully designed product experiences for Guest and Hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We recently launched exciting new features such as grocery delivery and airport transfers, as well as integrations with smart lock providers, rewards programs and more. We are looking to rapidly expand our offerings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be working closely with a strong, fast-moving team integrating new product functionality into the Guest experience of Airbnb’s core product. This role also interacts with a large cross-functional team of partners across product and design, business and partnerships, customer support and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Engineer on the Partner Integrations team, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute directly to company growth in new areas as we explore partnerships outside of Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead projects end-to-end – from working with partners directly, to clicking that launch button.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify patterns that allow us to scale new partnerships quickly in the future.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have attention to detail about the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, write and test new APIs and integrations with partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write documents to propose, align and document changes to the system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug external integrations and join the team on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional partners such as Product, Program, Design and Engineers, and directly with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide input in team roadmap and technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build large scale backend solutions that are efficient, reliable, performant and scalable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing scalable and resilient large-scale service-oriented architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working with third party API’s is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with authentication or secure signing mechanisms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about reliability, efficiency, availability, and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making and communicating tradeoffs to balance short-term business needs with long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High sense of user empathy and the ability to identify and solve for user needs and friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end mentality that transcends team boundaries and helps find globally optimal solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$190,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7391864?gh_jid=7391864","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3294605,"location":{"name":"Remote - Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7391864,"updated_at":"2026-03-30T16:37:40-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Infrastructure","company_name":"Airbnb","first_published":"2025-11-14T17:04:48-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Networking team within Airbnb’s Cloud Infrastructure org owns the entire Airbnb production network infrastructure. The group is responsible for designing, building and operating the\u0026amp;nbsp; software and solutions that connect all Airbnb users and services, such as traffic proxy and load balancer, service mesh, VPC/backbone and cross-region connectivity, network monitoring and security systems. With users around the world, reliability, scalability, efficiency and high availability are our team’s core concerns.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of the network infra team, you will be working with talented engineers on cutting edge technologies of cloud native network stack from Layer3 - Layer7. You will contribute to the key infrastructure components that connect all Airbnb users and services across the globe. You will have the chance to define and influence large infrastructure initiatives such as global traffic load balancing and disaster recovery, next-gen service mesh, cross-region gateways and edge security etc.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a member of the Cloud Native Computing Foundation (CNCF) end user community, and we work closely with the open source community (e.g. k8s, istio)\u0026amp;nbsp; and peer companies to tackle cloud native engineering challenges at scale. You will also have the chance to make an impact on the industry and open source communities. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with open source communities (e.g. istio) to build the next generation service mesh for all Airbnb back-end services;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the cross-region gateways and load balancers for global Airbnb services;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with external partners and internal engineering and security teams to deliver edge security systems that protect Airbnb services;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design the multi-region network architecture on public clouds, and build software and operation tools to manage Airbnb’s production network;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product and engineering teams to optimize the network performance for Airbnb services;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Professional fluency in English required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant software development industry experience in a fast paced, high growth tech environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with virtual network architecture on public cloud providers (e.g. AWS, GCP, Azure) and their network service offerings (e.g., VPC, Security Group, PrivateLink and related products.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running large scale networking systems and software (e.g. Edge proxies, DNS, CDN, network gateways), experience working with istio, Envoy is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a full-cycle developer: strong ownership and experience building and operating\u0026amp;nbsp; high-scale, distributed systems across the full software life cycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and with teams across the engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong problem solver and have led a team that is on-call for production infrastructure before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Airbnb Cloud Infrastructure in the Media:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Zero-downtime Istio upgrades across thousands of pods/VMs –\u0026lt;a href=\u0026quot;https://www.infoq.com/news/2025/08/airbnb-istio-upgrade/?utm_source=chatgpt.com\u0026quot;\u0026gt; InfoQ coverage \u0026lt;/a\u0026gt;- 2025\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2024,\u0026lt;a href=\u0026quot;https://kccncna2024.sched.com/event/1i7ps\u0026quot;\u0026gt; Secure Outgoing Traffic: Building a powerful Internet Egress Gateway for Reliable connectivity\u0026lt;/a\u0026gt;, Edie Yang, \u0026lt;a href=\u0026quot;mailto:akshita.agarwal@airbnb.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;Akshita Agarwal\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;akshita.agarwal@airbnb.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;Akshita Agarwal\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2024, \u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=lAUmdIGP_fE\u0026quot;\u0026gt;DNS deep dive in k8s with CoreDNS\u0026lt;/a\u0026gt;, Jingming Guo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Airbnb Tech Blog 2023, \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/improving-istio-propagation-delay-d4da9b5b9f90\u0026quot;\u0026gt;Improving Istio Propagation Delay\u0026lt;/a\u0026gt;, Ying Zhu\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2022, \u0026lt;a href=\u0026quot;https://kccncna2022.sched.com/event/182KR/whose-packet-is-it-anyway-life-of-a-packet-through-a-service-mesh-kevin-leimkuhler-buoyant-doug-jordan-airbnb\u0026quot;\u0026gt;Whose packet is it anyway? Life of a packet through service mesh\u0026lt;/a\u0026gt;,\u0026amp;nbsp; Kevin Leimkuhler, Doug Jordan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=ipscJL_hhA0\u0026quot;\u0026gt;Building simplified service mesh API for developers \u0026lt;/a\u0026gt;-2022\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2021, \u0026lt;a href=\u0026quot;https://kccncna2021.sched.com/event/lV0D/building-a-multi-clusterenv-service-mesh-at-airbnb-weibo-he-stephen-chan-airbnb\u0026quot;\u0026gt;Building a multi-cluster/env service mesh at Airbnb\u0026lt;/a\u0026gt;. Weibo He, Stephan Chan.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=4CT0cI62YHk\u0026quot;\u0026gt;10 More Weird Ways to Blow Up Your Kubernetes\u0026lt;/a\u0026gt; -2021\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=6kDiDQW5YXQ\u0026quot;\u0026gt;Airbnb on Istio\u0026lt;/a\u0026gt; - 2021\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=XQjOhJtw1wg\u0026quot;\u0026gt;Airbnb Service Discovery: Past, Present, Future (Challenges of Change)\u0026lt;/a\u0026gt; - 2020\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=ytu3aUCwlSg\u0026quot;\u0026gt;Developing Kubernetes Services at Airbnb Scale\u0026lt;/a\u0026gt; - 2019\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=FrQ8Lwm9_j8\u0026quot;\u0026gt;10 Weird Ways to Blow Up Your Kubernetes\u0026lt;/a\u0026gt; - 2020\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=QXApVwRBeys\u0026quot;\u0026gt;Did Kubernetes Make My p95s Worse?\u0026lt;/a\u0026gt; - 2020\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=ay7NibpRAYU\u0026quot;\u0026gt;Scaling Kubernetes to Thousands of Nodes Across Multiple Clusters, Calmly\u0026lt;/a\u0026gt; - 2020\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7775934?gh_jid=7775934","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404647,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7775934,"updated_at":"2026-04-03T19:49:01-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Knowledge Graph","company_name":"Airbnb","first_published":"2026-04-03T19:49:01-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Search is central to Airbnb’s marketplace, connecting guests with hosts through personalized and relevant experiences. The Knowledge Graph team, within the Search organization, builds the core data infrastructure that powers these experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We develop scalable systems to extract, organize, and serve structured knowledge across Airbnb — including places, listings, users, and relationships — enabling better search, recommendations, and personalization. We partner closely with product, machine learning, and platform teams to deliver reliable, high-performance graph data systems that are foundational to Airbnb’s product innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer with strong industry experience in building large-scale infrastructure systems. You’ll help design and scale the data platform behind Airbnb’s graph system, which powers critical product experiences through intelligent data connections.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, high-impact role focused on scalable data ingestion \u0026amp;amp; consumption, and system performance in production environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with infra and product teams to deeply understand use case requirements and define the technical vision for the Knowledge Graph.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Design, build, and scale the end-to-end (E2E) Travel Graph infrastructure, prioritizing a robust and easy-to-use platform for all consumers and producers of graph data.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead the large-scale data onboarding strategy, focusing on a user-friendly experience for ingesting diverse data sources (1st and 3rd party data, derived signals) via both batch and Near Real-Time (NRT) pipelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ensure seamless, high-performance integration of the Knowledge Graph with a variety of downstream systems, including Search, Machine Learning, and Analytics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Debug complex production issues and continuously improve system reliability, observability, and performance.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;BS/MS/PhD in Computer Science, a related field, or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;5+ years of industry experience with a BS/Masters, and 3+ years with a PhD.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proven success in building and maintaining high-scale distributed systems, particularly in data infrastructure, databases, or streaming platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Hands-on experience with technologies like Kafka, Flink, Spark, or similar for data ingestion and processing.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Hands-on experience applying AI/ML techniques to data infrastructure problems. Experience with large language models (e.g., Claude, LLMs) for productivity is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong system design and debugging skills, with a focus on real-world reliability and scalability.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7581839?gh_jid=7581839","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3351976,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7581839,"updated_at":"2026-02-14T09:39:56-05:00","requisition_id":"ONE","title":"Senior Software Engineer -Payments","company_name":"Airbnb","first_published":"2026-02-14T02:01:13-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The \u0026lt;strong\u0026gt;Payments\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;AI/ML Foundation\u0026lt;/strong\u0026gt; team builds the shared platforms, services, and guardrails that enable product and data teams across Airbnb Payments\u0026amp;nbsp; to deliver trustworthy, efficient, and scalable AI capabilities. We provide the infrastructure for training, evaluation, inference, and operations - covering model lifecycle, observability, governance, cost/latency optimization, and developer ergonomics - so teams in Payments can move quickly in AI innovation with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a \u0026lt;strong\u0026gt;Senior Software Engineer\u0026lt;/strong\u0026gt; on Payments AI/ML Foundation, you will design and own core platform components that power AI across Airbnb Payments. You will partner with product, infra, data science, and operations to translate ambiguous requirements into robust systems with clear SLAs; build tooling and automation that makes AI development safer and faster; and raise the bar on reliability, performance, and governance for models and agents in production.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for AI/ML models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on productionize and operate AI/ML solution and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, challenge and grow enthusiastic, collaborative AI/ML culture within the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE/B.tech, preferably in CS, or equivalent qualification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7+ years\u0026lt;/strong\u0026gt; of industry experience in backend/platform engineering (or equivalent), including ownership of production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;, plus solid \u0026lt;strong\u0026gt;data engineering\u0026lt;/strong\u0026gt; foundations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good to have experience with AI frameworks (\u0026lt;strong\u0026gt;Langraph, Strand etc\u0026lt;/strong\u0026gt;), orchestration (\u0026lt;strong\u0026gt;Airflow/Kubeflow\u0026lt;/strong\u0026gt;), and streaming/processing (\u0026lt;strong\u0026gt;Kafka/Spark/Ray\u0026lt;/strong\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building \u0026lt;strong\u0026gt;observability\u0026lt;/strong\u0026gt; for AI systems (metrics/logging/traces), with automated alerting, dashboards, and SLO management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing \u0026lt;strong\u0026gt;model governance\u0026lt;/strong\u0026gt; and safety guardrails (prompt/version control, red-teaming, policy checks, approvals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive \u0026lt;strong\u0026gt;performance/cost optimizations\u0026lt;/strong\u0026gt; (profiling, batching, caching, quantization, autoscaling) in high-traffic environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Practical familiarity with \u0026lt;strong\u0026gt;vector search/embedding\u0026lt;/strong\u0026gt; pipelines (indexing strategies, consistency, reindexing, retention).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7613550?gh_jid=7613550","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3361931,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7613550,"updated_at":"2026-03-01T13:59:55-05:00","requisition_id":"ONE","title":"Senior Software Engineer, Payments","company_name":"Airbnb","first_published":"2026-02-19T05:45:01-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Vision of the POET function is to be the Customer Champion for Payments Engineering by driving the Flow Level Observibility, Operational Excellence \u0026amp;amp; Reliability Capabilities. POET achieves the same by\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Being the ‘Voice of Customer’ - understanding customer impacting issues through proactive and reactive channels\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving ‘Root-cause fixes’ by working in collaboration with the Engineering, Product \u0026amp;amp; Partnership teams\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enabling the ‘Foundational capabilities’ \u0026amp;amp; AI driven Automations that unlock productivity at scale\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a self-motivated engineer who can work in a highly dynamic environment by collaborating with cross-functional and cross-geographical teams. As a Senior Software Engineer, you are expected to bring in-depth technical expertise of building and managing large scale platforms to improve the availability of our Payments platform for all our internal \u0026amp;amp; external stakeholders. You will also be expected to play a critical role in developing and maintaining the tools and systems that enable Airbnb’s engineering teams to operate services reliably and at scale. You will collaborate closely with other Payments engineering teams \u0026amp;amp; Infra teams to ensure services are instrumented, scalable, and resilient to support our growing business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain systems and tools at a platform level that support Flow level observability, Payments reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive improvements to increase the Payments Availability, Observability, and Resiliency of Airbnb Payments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop observability standards/ framework for new product readiness to ensure service reliability in SOA and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Domain Expertise to achieve Scalability - by understanding the nuances of Payments\u0026amp;nbsp; - across processing, compliance and infra\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive large scale migration and adoption projects on Observability \u0026amp;amp; Reliability by cross-collaborating with various Payments teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives that promote a culture of reliability throughout the organization by improving incident management platforms and instrumentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate new technologies including AI/ML and industry best practices to embed into Observability \u0026amp;amp; Reliability initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive initiatives independently to fix root-causes identified from the repeat issues observed across monitoring platforms - challenge the status quo and follow through to completion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build backend services and APIs to create scalable engineering systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating across engineering, data \u0026amp;amp; operations teams to embed reliability and resilience in service designs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance system reliability by leading and coordinating RCAs and long-term fixes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing architectural decisions toward reliability and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with large set of stakeholders across engineering, infrastructure and operations teams to align and implement foundational \u0026amp;amp; Operational programs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing code and design docs, giving feedback on product specs and mocks. Mentor and guide less-experienced engineers in reliability best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in back-end software development focusing on large-scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BE/B.tech in Computer Science or a related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software development skills in one or more languages such as Java / Python / Kotlin / Scala / Ruby on Rails\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building intelligent AI agents, and systems powered by Large Language Models is a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms like AWS or Google Cloud Platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of software development best practices, including version control, automated testing, CI/CD, and code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in incident management, monitoring, alerting, and root cause analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective leadership and communication skills to coordinate cross-functional teams during large scale projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with initiatives across Auto scaling, Self-healing mechanism, Chaos Engineering, Performance optimization techniques will be a plus. Previous experience in AI/ML will also be a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong problem solver and have worked in a team that is on-call for production systems before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about efficiency, availability, technical quality and system quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7668022?gh_jid=7668022","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3374771,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7668022,"updated_at":"2026-03-10T08:41:55-04:00","requisition_id":"ONE","title":"Senior Software Engineer (Quality), Payments","company_name":"Airbnb","first_published":"2026-03-07T16:07:25-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission.We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Software Engineer in Payments Quality Solutions org, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering teams to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You will be expected to work with engineers in the US to tackle these complex challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aligned with our company mission, Belong Anywhere, we value the importance of diversity and belonging in the workplace, and that\u0026#39;s why we commit to not discriminating on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for Payments features and releases, and actively participating in the continuous improvement of testing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE/ B.tech in computer science/engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of industry experience in software testing and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge in at least two programming languages (e.g., Typescript, Java, Swift, Kotlin, Python) and strong scripting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with DSA - data structure and algorithm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of test automation methodologies, tools, and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with automation frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise in developing for testability, test automation frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills towards facilitating interactions with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7565550?gh_jid=7565550","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3346572,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7565550,"updated_at":"2026-02-11T18:05:46-05:00","requisition_id":"ONE","title":"Senior Software Engineer, Reliability Engineering","company_name":"Airbnb","first_published":"2026-01-27T12:48:18-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We are looking for a Senior Software Engineer to join our Site Reliability Engineering team. As a Senior Software Engineer in Production SRE, you will be responsible for developing and maintaining the tools and systems that enable our engineering teams to operate our services reliably and at scale. You will work closely with our SREs and other engineering teams to ensure our services are properly instrumented and able to scale with our growing business.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services\u0026#39; reliability and improving how the company manages incidents broadly. By collaborating closely with other engineering teams you will help establish a culture of reliability throughout the organization by providing a comprehensive incident management platform that is being used for instrumentation, operability, and around incidents. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and growth, ensuring that our services remain resilient as our business continues to expand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, as an essential part of this role, you will serve as an active member of the Production SRE team, responding to and managing high severity incidents. Your vast technical experience and leadership skills will be invaluable as you step into the role of Incident Commander during these critical events. You will guide cross-functional teams during crisis situations and ensure timely resolution, minimizing the impact on our customers and business. This aspect of your work will require not just strong technical acumen, but also excellent communication and coordination skills, resilience under pressure, and a firm commitment to our culture of blamelessness and continuous learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering teams to ensure services are designed with reliability in mind, and provide guidance on the appropriate use of tooling and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve the reliability, scalability, and efficiency of our services and drive their implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with infrastructure engineers to understand the challenges they face in operating our services and develop tools and systems to help them manage these challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in incident response and post-mortems to identify and address systemic issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate new technologies and industry best practices to improve our SRE tooling and incident response procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain and maintain an intimate understanding of how the critical parts of the site work (services, infrastructure, product, tools, and processes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-urgency incidents and mentor less-experienced engineers in effectively handling incidents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in software engineering or SRE roles, with a focus on large scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding skills in at least one programming language, such as Java, Python, or Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with distributed systems and service-oriented architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud computing platforms such as AWS or Google Cloud Platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong conviction in software development best practices, including version control, automated testing, and continuous integration and delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization technologies such as Docker and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and analytical skills, with a strong attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a fast-paced and dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English (Professional Level)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}]},{"absolute_url":"https://careers.airbnb.com/positions/7756712?gh_jid=7756712","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398932,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7756712,"updated_at":"2026-03-31T12:28:11-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Reliability Experience","company_name":"Airbnb","first_published":"2026-03-31T12:28:11-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team, Reliability Experience, is responsible for the ideation, development, and maintenance of opinionated UX across the Reliability Engineering ecosystem at Airbnb. We chart the paved path that all platform, infra, and product engineers rely upon to effectively monitor, investigate, and debug system health across Airbnb’s wide-ranging tech stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reliability Experience engineers are on the forefront of building out new internally-used infrastructure and reliability products at Airbnb. We design, prototype, rapidly iterate, and do so with user experience top of mind. We partner closely with the rest of Reliability Engineering and Infrastructure while serving all engineers as customers. We engage openly and enthusiastically with our customers to understand and resolve their reliability pain points in a simple, scalable, and flexible fashion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Backend (or Fullstack) Engineer, you will be partnering with Reliability, Platform, and Infrastructures teams and utilize your extensive knowledge of web technologies to lead and execute on building the paved path for Airbnb’s current and future internal needs. Your primary objective will be to make it easier to understand what’s happening in production and quickly triage bugs and outages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Reliability Experience, Incident Management, Observability, and Resiliency teams to design and develop high quality UX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active contributor to your projects by creating high quality, tested pull requests and reviewing other’s designs and code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build appropriate tests to ensure the reliability and performance of the software you create.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and present your own design, product, and architecture documents and provide feedback on others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering, particularly in the Reliability and Observability space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal infrastructure, particularly in Data or Observability spaces (Prometheus is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration with colleagues across multiple timezones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Java, Python or one objected oriented language\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;a href=\u0026quot;https://airbnb.io/visx/\u0026quot;\u0026gt;airbnb.io/visx/\u0026lt;/a\u0026gt; is preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Grafana and similar solutions is preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience of understanding and solving engineering productivity pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid engineering and coding skills. Demonstrated knowledge of practical data structures and asynchronous programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in areas outside of your usual comfort zone and show motivation for personal growth without a dedicated product manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (reading, writing, and speaking) is essential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7404411?gh_jid=7404411","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3299107,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7404411,"updated_at":"2026-03-23T13:19:39-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Safety ","company_name":"Airbnb","first_published":"2025-11-17T23:29:04-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the Safety team, you will be working with data scientists, designers, product managers, analytics and customer service operations to innovate new ways we can detect and stop potential risky bookings or identify risk users by collaborating across team boundaries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On this team, you must have the curiosity to dig deep into various end to end systems in order to understand how and where the safety risk occurs. Your curiosity will be rewarded with finding projects that have outsized impacts on minimizing safety incidents on the platform and protecting Airbnb users from bad actors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale back end systems to detect risks, using rules and connecting to productionalized machine learning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including machine learning engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for risk and mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building out tooling and automation for operations to more effectively reduce safety risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimize good user impact while developing products to deter bad actors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Examples include: build party risk detection mechanism and prevent it from happening, identify and prevent human trafficking cases, building data pipelines for product analysis and machine learning, and reducing safety risk at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience on building systems at scale, inclusive MS or\u0026amp;nbsp; PhD in relevant fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building user-facing products or large backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in any of the following: Scala, Java, Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to write high performance production quality code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or desire to work collaboratively in cross-functional teams with design, product, data science, and research partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate with non-technical stakeholders such as legal and operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the large language models is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$223,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7490348?gh_jid=7490348","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3322964,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7490348,"updated_at":"2026-02-11T18:19:23-05:00","requisition_id":"MULTI","title":"Senior Software Engineer, Service Tools","company_name":"Airbnb","first_published":"2026-01-03T19:34:13-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Service Tools team’s mission is to enable Airbnb backend developers to develop, test, and maintain their code quickly and reliably. This team is responsible for the standard development lifecycle for service owners—everything from AI Integration for service development, to how integration tests work, to building services for deployment. This represents Airbnb’s largest cohort of developers, you will ultimately be responsible for their productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineer on Service Tools, you will work on technologies that help shape an industry-leading end to end developer experience for backend developers. In this role you will be:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building our next-gen build system using the latest technologies (e.g., Bazel).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working on integrations between the build system and CI/CD tooling (e.g., merge queues, code coverage, integration testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improving the editor (e.g., IntelliJ) experience for all backend developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping to shape the technical strategy that directly moves our core metrics (Developer Experience, Developer Velocity, Debuggability, Resilience and Reliability) while reducing cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with engineering leaders across all Airbnb teams for adoption of the new capabilities. Your customers will be all engineers at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A player/coach of our high-performance team to ensure code quality, commitment to craft and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;FLUENT IN ENGLISH (PROFESSIONAL LEVEL)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in architectural patterns of a high-scale distributed products/services, such as well-designed APIs, data pipelines and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or desire to work collaboratively in cross-functional teams with design, product and data science partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly on build systems, and even better if you have hands-on experience with Bazel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large monorepos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive JVM experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Want to tackle projects with large open-ended scope and drive significant business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love collaborating via product reviews, code reviews and architecture discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are motivated to improve their teammates’ productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to join an impactful infrastructure team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7702704?gh_jid=7702704","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3385282,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7702704,"updated_at":"2026-03-26T15:14:23-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Storage","company_name":"Airbnb","first_published":"2026-03-11T19:30:53-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Online Data organization ensures Airbnb customers are delighted in experiences backed by real-time data. We empower Airbnb’s builders to create these experiences by offering intuitive data interfaces and tools without the need to be database experts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring across multiple teams within our organization. Explore the section below to learn more about each team and the opportunities available.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Transactional Storage Services team sits within Airbnb’s Online Data organization that owns all of Airbnb\u0026#39;s online serving stores and databases. The group is responsible for designing, building and operating a new source-of-truth, open-source NewSql database running on top of stateful Kubernetes that hosts all the critical Airbnb user, listing and financial data, with all the essential DB capabilities on such as backup restore, CDC, multi-tenancy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The mission of the DBExports team in the Online Database Infrastructure org is to provide a managed, reliable, performant and scalable platform for exporting data out of Airbnb’s online databases for offline processing. The team currently builds and operates two managed solutions - one for near real time access to change logs (CDC) and another to provide periodic mutation and full table snapshots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The UDS (Unified Data Store) team within Airbnb\u0026#39;s Online Data org owns and operates the platform that stores critical user, listing, and financial data for more than 150 million users and hosts worldwide. As a member of this team, you will serve as a technical expert in transactional databases and high-performance infrastructure service. You will also collaborate with product teams to drive the effective use of the service, focusing on performance optimization, reliability, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be hands-on (code, design, test) and collaborate with cross team partners (internal customers, dependencies and leadership) to deliver on multi-month projects in a timely fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design frameworks and maintain the general ecosystem around our NewSql database’s monitoring, permissions, service discovery integration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower and simplify the way engineers at Airbnb define and manage data by building and operating a generalized data schematization solution for a wide variety of storage backends at Airbnb and be able to satisfy broad compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building and operating large scale core backend distributed systems like storage, data ingestion, backup and restore, streaming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to own and dive deeply in a complex code base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience maintaining, analyzing, and debugging production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knack for writing clean, readable, testable, maintainable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills in a remote-working environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong ownership and consistently deliver in a timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$225,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7684833?gh_jid=7684833","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379550,"location":{"name":"Remote, USA "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7684833,"updated_at":"2026-03-27T13:18:32-04:00","requisition_id":"ONE","title":"Senior Software Engineer,Trust Platform ","company_name":"Airbnb","first_published":"2026-03-05T17:37:27-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the Trust Engineering team, you will be in charge of designing large scale systems to detect and mitigate fraud across our entire platform. You will be deeply involved in building highly available and real-time risk detection services in close collaboration with product, data science and operations teams to understand ever evolving attack vectors and to make Airbnb the most safe and trusted community. There are still many unsolved problems to tackle in both online and offline risk, and we\u0026#39;re looking for talented engineers to solve these challenges with us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and operate resilient and scalable distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve platform capabilities to tackle the changing landscape of fraud attacks by collaborating with engineering teams in Airbnb’s Trust, Payment and CSP organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide critical input in Trust Platform’s team roadmap and technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve the reliability, scalability, and efficiency of Trust Platform services and drive their implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers in developing their technical and collaboration skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate and participate in efforts to advance Airbnb’s engineering processes and technical foundations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-9+ years of industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in Computer Science, a related field, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more backend languages (Java/Ruby/Kotlin etc). Familiarity with Scala is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with service-oriented architectures and developing large-scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with platform architecture patterns and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience leading project teams and setting technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust and Risk domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with building and leading infrastructure is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$190,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7682735?gh_jid=7682735","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3379045,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7682735,"updated_at":"2026-03-26T05:49:23-04:00","requisition_id":"ONE","title":"Senior Specialist, Luxe","company_name":"Airbnb","first_published":"2026-03-26T05:49:23-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior member of our team, you will play a pivotal role in providing guidance and assistance to our Operation Specialists, ensuring they have the resources and knowledge they need to excel in their roles. Your expertise will be instrumental in resolving complex queries, offering insights, and mentoring junior team members as they navigate their responsibilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, you will have the opportunity to take on challenging stretch assignments that push your skills to new heights and contribute to your professional growth. By actively driving process improvement initiatives, you\u0026#39;ll have a direct impact on enhancing efficiency and effectiveness within our operations. Your leadership in queue management for the entire pod will be instrumental in ensuring smooth operations and timely resolution of issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Guidance and Support: Provide mentorship and assistance to Operation Specialists, enhancing the quality of service delivery and promoting professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Optimization: Utilize your expertise to identify opportunities for improvement in workflows and operations, driving efficiency and productivity gains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive Problem-solving: Take a proactive approach to problem-solving, addressing issues promptly and implementing innovative solutions to enhance operational effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Luxe Onboarding \u0026amp;amp; Visual Vetting:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Along with having in-depth understanding of Luxe workflows, the incumbent will also be required to perform the following additional tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with leads to assign daily work, monitoring queues in upwork and host/guest support cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the onboarding of new properties into the Luxe category, ensuring they align with brand, design, and experience criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct interviews with Home Consultants and complete their onboarding process to ensure alignment with Luxe standards and expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unblock onboarding-related challenges by closely collaborating with Market Managers and other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess walkthrough reports to determine whether a property should pass or fail Luxe criteria, providing detailed reasoning and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform visual vetting of potential Luxe listings - assessing design aesthetics, property quality, and overall luxury appeal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to improve vetting frameworks, visual standards, and design benchmarks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a subject matter expert on Luxe design and brand positioning, ensuring consistency across all listings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback and recommendations to refine property evaluation guidelines and Luxe onboarding processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach Luxe Specialists on visual assessment and luxury experience standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and lead process improvement initiatives related to onboarding and quality assurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong collaboration across Luxe S\u0026amp;amp;O, Product, and Design teams to enhance workflows and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in cross-functional reviews and calibration sessions with QA, Supervisors, and Leadership to ensure global alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining accurate and up to date contact information for the Home Consultants\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6–8 years of experience in a customer experience, operations, hospitality, or design-led environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in design, hospitality, architecture, or luxury segment strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to evaluate properties for luxury standards — including visual and experiential vetting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, collaboration, and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Sheets, dashboards, and data analysis for reporting and quality tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail, aesthetic sensibility, and understanding of premium guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership and mentoring abilities with a focus on quality and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Luxe listings or premium hospitality products will be a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹630,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹846,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7454959?gh_jid=7454959","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3313469,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7454959,"updated_at":"2026-01-26T11:19:59-05:00","requisition_id":"ONE","title":"Senior Specialist, Premium Support (German)","company_name":"Airbnb","first_published":"2025-12-10T11:39:57-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role must be based in Ireland however relocations will be considered\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and in German, spoken and written. This is a full time position based in Ireland.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case \u0026amp;amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution is reached based on workflows, management guidelines \u0026amp;amp; your own assessment of the case situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert in Airbnb policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explains and simplify complex information, provide appropriate context, and address complex questions with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to negotiate \u0026amp;amp; mediate between Host \u0026amp;amp; Guest in resolving the issues at hand on high-stake \u0026amp;amp; high-value reservations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box \u0026amp;amp; constantly looking for compromises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community \u0026amp;amp; business expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the simplification of complex processes and ways of working within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports onboarding of new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a positive force in the team and help management drive \u0026amp;amp; land changes with the least frictions possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; nurture relationships outside of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire a culture where quality is a core principle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;World class interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced computer skills, including Apple/Mac OS, Google Suite, and\u0026amp;nbsp; familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and German, spoken and written, is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Ireland to be able to conduct their work. We are open to candidates relocating from other countries.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€60.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€70.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7559316?gh_jid=7559316","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3344666,"location":{"name":"Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7559316,"updated_at":"2026-03-27T03:27:11-04:00","requisition_id":"ONE","title":"Senior Specialist, Premium Support (Japanese speaker)","company_name":"Airbnb","first_published":"2026-01-24T07:46:17-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case \u0026amp;amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution is reached based on workflows, management guidelines \u0026amp;amp; your own assessment of the case situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert in Airbnb policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explains and simplify complex information, provide appropriate context, and address complex questions with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to negotiate \u0026amp;amp; mediate between Host \u0026amp;amp; Guest in resolving the issues at hand on high-stake \u0026amp;amp; high-value reservations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box \u0026amp;amp; constantly looking for compromises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community \u0026amp;amp; business expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the simplification of complex processes and ways of working within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports onboarding of new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a positive force in the team and help management drive \u0026amp;amp; land changes with the least frictions possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; nurture relationships outside of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire a culture where quality is a core principle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;World class interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced computer skills, including Apple/Mac OS, Google Suite, and\u0026amp;nbsp; familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in both English and Japanese\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64274,"name":"Japan","location":null,"child_ids":[625],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7556586?gh_jid=7556586","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343755,"location":{"name":"Seoul, Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7556586,"updated_at":"2026-02-13T10:22:14-05:00","requisition_id":"ONE","title":"Senior Specialist, Premium Support (Korean Speaking)","company_name":"Airbnb","first_published":"2026-01-28T00:44:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in South Korea.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case \u0026amp;amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution is reached based on workflows, management guidelines \u0026amp;amp; your own assessment of the case situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert in Airbnb policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explains and simplify complex information, provide appropriate context, and address complex questions with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to negotiate \u0026amp;amp; mediate between Host \u0026amp;amp; Guest in resolving the issues at hand on high-stake \u0026amp;amp; high-value reservations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box \u0026amp;amp; constantly looking for compromises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community \u0026amp;amp; business expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the simplification of complex processes and ways of working within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports onboarding of new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a positive force in the team and help management drive \u0026amp;amp; land changes with the least frictions possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; nurture relationships outside of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire a culture where quality is a core principle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;World class interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in Korean and English, spoken and written, is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced computer skills, including Apple/Mac OS, Google Suite, and\u0026amp;nbsp; familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(255, 255, 255);\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64275,"name":"South Korea","location":null,"child_ids":[626],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7552162?gh_jid=7552162","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3342368,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7552162,"updated_at":"2026-03-11T05:00:50-04:00","requisition_id":"MUL","title":"Senior Specialist, Premium Support (Mandarin)","company_name":"Airbnb","first_published":"2026-01-27T05:49:52-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service. \u0026lt;strong\u0026gt;This is a full time position based in Singapore.\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case \u0026amp;amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution is reached based on workflows, management guidelines \u0026amp;amp; your own assessment of the case situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert in Airbnb policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explains and simplify complex information, provide appropriate context, and address complex questions with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to negotiate \u0026amp;amp; mediate between Host \u0026amp;amp; Guest in resolving the issues at hand on high-stake \u0026amp;amp; high-value reservations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box \u0026amp;amp; constantly looking for compromises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community \u0026amp;amp; business expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the simplification of complex processes and ways of working within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports onboarding of new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a positive force in the team and help management drive \u0026amp;amp; land changes with the least frictions possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; nurture relationships outside of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire a culture where quality is a core principle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;World class interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced computer skills, including Apple/Mac OS, Google Suite, and\u0026amp;nbsp; familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Language proficiency in English and Mandarin\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7767281?gh_jid=7767281","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401915,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7767281,"updated_at":"2026-03-30T17:12:50-04:00","requisition_id":"ONE","title":"Senior Staff Backend Software Engineer, GraphQL","company_name":"Airbnb","first_published":"2026-03-30T17:12:50-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Viaduct is a unified data access layer connecting most of Airbnb’s online data. More than 70% of Airbnb’s API traffic flows through the Viaduct platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Residing at the center of Airbnb’s tech stack between the user-facing products and backend infrastructure, Viaduct provides a global schema \u0026amp;amp; query system through a GraphQL interface.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Viaduct team is a very tenured and experienced team, setting the best practices and next-gen architecture for Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As part of the Application Platform pillar of Infrastructure, we work closely with partner infra teams (Build Infra, Service Platform, CI/CD, Reliability, Observability, Developer Platform to name a few) as well as product engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We treat our platform as a product and follow the principles of good Platform Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Viaduct has been running in production for over six years and the team has gained a lot of experience in operating a GraphQL platform at scale. These insights informed the major rewrite - called Viaduct Modern - which we’re in the process of launching and continue to evolve. You will join the effort to create the best developer experience of hundreds of engineers at Airbnb using our revolutionary GraphQL platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Viaduct has been \u0026lt;a href=\u0026quot;https://airbnb.tech/data/viaduct-five-years-on-modernizing-the-data-oriented-service-mesh/\u0026quot;\u0026gt;released\u0026lt;/a\u0026gt; as an Open Source project. Your contributions to the Viaduct platform will not only serve Airbnb-internal developers, but also any member of the Open Source community who chooses to adopt Viaduct.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate and influence multiple technical tracks on the team from the core query engine and performance infrastructure to API ergonomics and reliability tooling, ensuring they interlock into a coherent, world-class developer platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the evolution of Viaduct’s global GraphQL schema: guide the multi-partner steering committee, strengthen governance processes, and drive a long-term vision that scales with Airbnb’s growing product surface and data-as-a-service strategy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a multiplier for senior talent on the team: mentor teammates, cultivate technical leadership across Viaduct sub-teams, and foster an environment where every engineer can drive impactful initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key technical voice partnering with product, infrastructure, and leadership stakeholders to align Viaduct’s roadmap with Airbnb’s strategic objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape how hundreds of engineers and external open-source adopters build, ship, and operate GraphQL services by advancing Viaduct Modern and defining the next wave of capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Dive deep into Viaduct’s engine, API layer, build system and performance tooling, identifying cross-cutting opportunities to raise reliability, efficiency, and developer delight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pair with teammates to untangle complex challenges, providing architectural guidance while amplifying their ownership and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate the Viaduct Schema Steering Committee: set agendas, arbitrate proposals, and ensure decisions reflect diverse product needs and long-term maintainability across many systems and use cases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace and be a role model for an AI-first engineering approach, using LLM-powered agents to generate and iterate on code while you focus on problem-solving, system design, and quality oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with tenant teams to troubleshoot production issues, design self-service APIs, and evangelize GraphQL best practices through docs, talks, and office hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and demonstrate ownership of the open-source Viaduct project garnering feedback from the community and shaping our external roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of backend \u0026amp;amp; platform engineering designing, building, and operating mission-critical distributed systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience guiding multi-year technical roadmaps: aligning long-term platform vision with day-to-day execution across multiple sub-teams or “tracks,” and influencing without relying on formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in GraphQL, API gateways, and schema design/federation. You have led the evolution of organization-wide schemas or contracts and can articulate best-in-class governance patterns (versioning, deprecation, breaking-change management).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder of developer experience \u0026amp;amp; tooling: you treat internal developers as customers and champion self-service, documentation, and delightful DX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on with modern languages (e.g., Kotlin/Java) and comfortable evaluating and introducing new technologies including AI-assisted development workflows (LLMs, code generation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and influence skills, equally effective white-boarding with senior ICs, partnering with cross-functional leads, and presenting strategy to executives and the broader engineering community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7463663?gh_jid=7463663","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3316263,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7463663,"updated_at":"2026-01-26T11:47:44-05:00","requisition_id":"ONE","title":"Senior Staff Data Engineer, Marketplaces DNA","company_name":"Airbnb","first_published":"2025-12-11T17:54:17-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Marketplaces Data and AI is a group of passionate machine learning, software, data, and analytics engineers. We are responsible for developing new, cutting-edge AI and data products that leverage Airbnb’s massive datasets across Users, Listings, Pricing, and Supply/Demand. You will be a crucial part of the Guest and Host organization, building the intelligence that powers the web and native apps used by hundreds of millions of guests and hosts globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own some of the most critical data at Airbnb including Users, Listings, and Marketplaces. You will help uplevel Data Engineering practice and foundation while partnering with partner and infra teams to ship data products and ML models. This is a unique opportunity to shape how we develop data products for not just the Users, Listings, and Marketplaces team but also across Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will play a major role in how data is integrated into our Guest and Host products by\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;understanding the business and product need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;aligning with software engineers, ml engineers and data scientist on data flow designing the foundational data models and uplevel critical data sources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;building scalable data architectures that push the boundaries on latency and volume of data\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are in the middle of tremendous growth and transformation in the data domain, with significant investments into intelligent products powered by Machine Learning. We are seeking product oriented Senior Staff Data Engineers to drive entity models across Users, Listings, and Marketplace and product initiatives across Quality, Merchandising, and Supply growth.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and automate large scale, high-performance batch and streaming data processing systems to power Airbnb’s Guest and Host products, machine learning models, and business insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with infra teams to improve scalability, data governance, and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelize high quality software engineering practices towards building data infrastructure and pipelines at scale, collaborate with infrastructure teams to streamline best practices.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for high bar for data and engineering quality ensure eng deliverables are reliable, efficient, well documented, testable, \u0026amp;amp; maintainable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design our data models for optimal storage and understanding, with thoughtful dataflows to power critical product and business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of relevant industry experience with a Bachelor’s and/or Master’s degree in CS/EE, or equivalent experience, or 9+ years of experience with a PhD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with client, backend, ml, analytics teams, product and business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and deploying high performance systems with reliable monitoring and logging practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively work across team boundaries to establish overarching data architecture, data flow, and provide guidance to individual teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of relational databases and query authoring (SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise with Java / Scala / Spark and operating on data at the petabyte scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7107054?gh_jid=7107054","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3203438,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7107054,"updated_at":"2026-01-26T11:49:47-05:00","requisition_id":"ONE","title":"Senior Staff Data Scientist, Guest \u0026 Host Marketplace AI","company_name":"Airbnb","first_published":"2025-07-25T15:49:30-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Guest Experience is responsible for Search and Discovery, Merchandising, and end-to-end online software experience worldwide from top-of-funnel discovery through post-booking engagement. We are looking for a talented Data Scientist to join the Guest Data Science team. This tech lead will be at the core of using AI and casual inference to understand user behavior in our app, detect underlying intent, and to build data products needed to provide a compelling and personalized experience of our app. We build products that help guests find the inventory most relevant to them in our marketplace.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Data Scientist, you will lead innovation efforts to build methodologies to identify and evaluate the preferences important to every guest, at every step of their online discovery funnel. You will be instrumental in shaping our data strategy to drive guest conversion and regular engagement with the Airbnb platform across our Homes, Experiences and Services business verticals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role emphasizes technical excellence and driving business impact with cutting-edge science. Your role will involve close collaboration with Product to identify in-product optimizations and shape UX design architecture to path how guests navigate from surface-to-surface in our app.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will demonstrate to be a domain expert with granular user behavior and sequence datasets in a marketplace setting. You will hold a high bar for our customer experience and balance a passion for AI with a strong desire to accurately understand user behavior and business success. Your efforts towards personalized content discovery will help make Airbnb feel tailored for you, maintaining a dialogue with our guests to deeply understand their preferences and reflect that understanding back to them, enabling every guest to easily discover the travel they will love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn: Develop deep understanding of how guests navigate and re-engage with our app via analysis, research, and by leveraging granular user action and sequence datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner: With product and engineering, drive technical frameworks and science leadership to explore innovative paradigms for detecting revealed preferences and quantifying online frictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build: Write code for prototypes to detect and quantify taxonomy of guest preferences via iterative development of data frameworks, models and artefacts derived from AI toolkits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate: Assess assumptions and efficacy of derived guest preferences via measurement and validating hypotheses linked to online guest action and engagement. Setup experiments and data feedback loops to own a high bar over continuous impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence: Regularly present findings and recommendations to leadership audiences to inform strategy and cross-functional deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re passionate about going deep into personalized user experiences, we want to hear from you!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Causal inference expertise with marketplace experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred domain experience in search, UX discovery, personalized evidence systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Computer Science, Statistics, Econometrics or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience with a PhD (or 12+ years with a Masters)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL. Comfort with developing proof-of-concept prototypes. Passionate about AI and possessing a learner’s mindset towards LLMs and dynamic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to succeed in both collaborative and independent work environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated willingness and track record of engagement with the technical community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$224,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$280,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7688467?gh_jid=7688467","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3380735,"location":{"name":"Remote, USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7688467,"updated_at":"2026-03-06T18:00:41-05:00","requisition_id":"One","title":"Senior Staff Engineer, Payments Compliance","company_name":"Airbnb","first_published":"2026-03-06T18:00:41-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;The Job:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb\u0026#39;s belongs anywhere mission. We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we\u0026#39;ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s business grows rapidly year over year, and so does Airbnb Payments\u0026#39; processing volume. Payments Compliance is an essential part of the Payments organization. Without it, Airbnb can be subject to fines and even forbidden from conducting business in certain markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineer and Technical Lead for the Payments Compliance organization, you would own the technical vision and architectural direction across the full Compliance engineering landscape — spanning Policy Enforcement, Identity, Screening, Auditing, and Compliance Experience. You will ensure our compliance systems are cohesive, scalable, and aligned with broader company priorities as we navigate an increasingly complex global regulatory environment.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;The Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a seasoned technical leader who can operate at the intersection of deep systems expertise and organizational influence. As a Senior Staff Engineer, you will serve as the connective tissue across Compliance\u0026#39;s multi-year strategic initiatives — defining how components fit together, identifying where capabilities can be shared rather than duplicated, and ensuring we leverage platform investments from partner teams. Your decisions will directly affect how Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions screening while minimizing operational cost and customer friction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role extends well beyond the Compliance organization itself. You will partner directly with cross-organizational engineering teams, as well as cross-functional stakeholders across Product, Content, Legal, and Design. The technical choices you make carry direct financial and legal exposure — requiring the judgment, depth of expertise, and organizational credibility to drive high-stakes design tradeoffs across team boundaries.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What You Will Do:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end system design vision for the Compliance organization, setting the architectural direction for an engineering organization of nearly 30 engineers across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive foundational architectural shifts, including the move from an account-centric model to a customer-centric one — rethinking how we model identity, risk, and enforcement across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical strategy for expanding KYC capabilities — supporting small and medium businesses, reimagining business onboarding and account structures, enabling KYC through third-party APIs, and extending verification to third-party payees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect systems that adapt to the evolving digital identity landscape — including new verification standards, government-issued digital credentials, and shifting privacy regulations — without requiring costly re-platforming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure our technical foundations are flexible enough to absorb unforeseen regulatory mandates with aggressive timelines, without destabilizing existing systems or requiring disproportionate engineering investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical leaders across multiple organizations to drive alignment on shared capabilities and cohesive system design, reducing duplication and compounding technical debt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Design, Policy, Legal, Operations, and other cross-functional partners as part of a globally distributed team to define and ship impactful features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor engineers — both inside and outside your immediate team — raising the technical bar and developing the next generation of technical leaders within Compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and drive systemic improvements by identifying patterns to streamline development, reduce toil, and increase technical quality and operational excellence over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;About You:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of technical experience, with 10+ years of relevant industry experience in a fast-paced tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior knowledge of Regulatory Compliance standards (AML, KYC, sanctions screening) and demonstrated experience designing and implementing those controls at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of setting technical direction and architectural strategy for a large engineering organization, with the ability to drive alignment across organizational boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing systems that span multiple teams and domains, with a focus on cohesion, reusability, and long-term maintainability over initiative-by-initiative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to influence senior technical and non-technical stakeholders across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solver with deep experience operating and leading on-call for production systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands-on experience leading large project teams, making high-stakes design tradeoffs, and translating regulatory requirements into scalable system architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in Computer Science, a related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of architectural patterns of high-scale web and data applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be future looking — we might be focused on immediate regulations, but need to build for the long term. You think in terms of platforms, not projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end ownership mentality that transcends team boundaries, with the credibility and judgment to make decisions that carry direct financial and legal implications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7315583?gh_jid=7315583","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3270367,"location":{"name":"Remote - USA "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7315583,"updated_at":"2026-03-19T13:03:55-04:00","requisition_id":"ONE","title":"Senior Staff Engineer, Performance","company_name":"Airbnb","first_published":"2026-02-26T16:58:25-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Infrastructure Performance team\u0026#39;s charter is to optimize performance across the fleet and throughout the backend stack. The scope of infrastructure systems the Performance Team work on includes: K8s services, Observability infra, Data pipelines, ML infrastructure etc. each requiring different skills.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In areas of strategic importance, the team engages deeply and effectively with their cross-functional partners to analyze, scope and deliver performance improvement. They achieve this by building and maintaining strong cross-team relationships grounded in sound technical judgement and deep technical engagement. The team is also responsible for the evaluation of the latest hardware offerings from across the industry to get the most optimal performance and minimize the footprint of the fleet. The team is also responsible for evaluating the performance of the latest JVM with respect to hardware configurations and OS features. Finally the team also owns key pieces of Performance Infrastructure in performance observability in resources(cpu, memory, locks, etc) in our services and make this data available to all backend teams across the tech organization. You will closely work with a group of accomplished engineers and report to the Senior Engineering Manager, Infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cost and performance cross-functional partners and engineers across all teams at Airbnb to optimize the performance and the operating cost of our infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our largest services to optimize their performance through profiling, analysis and tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build distributed performance tooling to constantly collect performance data and develop automation to surface performance bottlenecks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead continuous load testing in production to determine performance bottlenecks and vulnerabilities of airbnb.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on production performance issues to minimize latency for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work to modernize Airbnb’s software stack touching every layer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build infrastructure to deploy the latest hardware to our AWS Kubernetes clusters in order to minimize their footprint.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;13+ years of relevant performance optimization industry experience in a fast paced, high growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A working knowledge of processor vectorization activation for various COTS applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep software tuning and optimization experience, Java preferred but other major languages such as C++ acceptable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using metrics to uncover performance issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with system hardware as it pertains to performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with container and orchestration technologies such as Docker and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and across engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong problem solver and have solid performance debugging skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of load testing software either in production or through benchmarking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about efficiency and performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7005605?gh_jid=7005605","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3177600,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7005605,"updated_at":"2026-01-26T12:31:08-05:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Communication \u0026 Connectivity","company_name":"Airbnb","first_published":"2025-06-23T20:31:52-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging \u0026amp;amp; Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, we are building new connections within our community to help enrich the experience of hosting \u0026amp;amp; traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will architect and implement advanced machine learning solutions—including recommendation engines, ranking systems, intent detection models, and the integration of intelligence into existing platforms. Additionally, you’ll lead efforts to harness the power of Large Language Models (LLMs) to create transformative AI experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. You will be leading ML, Data and Product engineers to drive ML applications.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A core focus of your work will be spearheading Machine Learning applications in Messaging and Notification—a high-impact area with significant potential to enhance guest and host experiences at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, challenge and grow enthusiastic, collaborative software engineers and applied scientists across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the AI/ML skillset within the organization.\u0026amp;nbsp; A passion for teaching/mentoring is important.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of software engineering experience, with 2+ years of experience in a Principal or Senior Staff Engineer role having ownership responsibility over large-scale software systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of scalable AI and ML systems and services, and a deep passion for building ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re an inspiring colleague, a coach and mentor with experience owning and fostering engineering maturity in multiple organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a builder, and implementer, who seeks out high impact work, and who is: proactive, curious, and an excellent communicator\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7693033?gh_jid=7693033","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3382634,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7693033,"updated_at":"2026-03-22T20:54:28-04:00","requisition_id":"ONE","title":"Senior/Staff Machine Learning Engineer, Community Support Engineering","company_name":"Airbnb","first_published":"2026-03-09T19:09:59-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are hiring for Machine Learning Engineering across multiple levels.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-12 years of ML engineering experience, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is China - Remote Eligible\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/6757302?gh_jid=6757302","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3109757,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6757302,"updated_at":"2026-02-27T12:32:02-05:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Data \u0026 Eval","company_name":"Airbnb","first_published":"2025-03-30T19:01:04-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core ML team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML leaders to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;​​The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this Senior Staff role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve Machine Learning models and pipelines for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including product managers, operations and data scientists, to identify opportunities for business impact; understand, refine, and prioritize requirements for machine learning, and drive engineering decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage third-party and in-house Machine Learning tools \u0026amp;amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define evaluation strategy and success metrics\u0026lt;/strong\u0026gt; for GenAI systems, aligning offline evaluation with online business and customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and scale evaluation frameworks\u0026lt;/strong\u0026gt; (golden sets, synthetic data, automated regressions, rubric-based grading, LLM-as-judge where appropriate) with strong controls for bias, drift, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design the data flywheel\u0026lt;/strong\u0026gt;: instrumentation, feedback collection, data quality checks, labeling strategy, dataset versioning, and governance to support continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional quality initiatives\u0026lt;/strong\u0026gt; across product, ops, and engineering, driving clarity on what “good” looks like and how teams act on evaluation results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and productionize pipelines\u0026lt;/strong\u0026gt; for dataset creation, model monitoring, evaluation-at-scale, and continuous testing (pre-deploy and post-deploy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive technical decisions and architecture\u0026lt;/strong\u0026gt; for evaluation and data infrastructure, balancing speed, rigor, cost, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Educational Background\u0026lt;/strong\u0026gt;: PhD in Computer Science, Mathematics, Statistics, or related technical field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Experience\u0026lt;/strong\u0026gt;: 10+ years building, testing, and shipping ML/AI systems end-to-end; including 2+ years of experience with GenAI/LLM systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience\u0026lt;/strong\u0026gt;: 5+ years leading large, ambiguous technical initiatives as a senior IC, influencing roadmap and engineering/science direction across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency\u0026lt;/strong\u0026gt;:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in evaluation methodology (offline/online alignment, metric design, human-in-the-loop evaluation, A/B testing, power analysis, regression testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with GenAI systems, including orchestration, retrieval, tool calling, memory, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building data pipelines and quality systems (labeling workflows, dataset curation, versioning, monitoring, and governance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid ML fundamentals and best practices (model selection, training/serving, monitoring, reliability, and model lifecycle management).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Support Systems\u0026lt;/strong\u0026gt;: Experience applying ML/AI to customer support workflows (e.g., agent assist, classification/routing, resolution recommendation, QA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; Quality at Scale\u0026lt;/strong\u0026gt;: Experience building robust evaluation platforms for agent behavior validation, safety/guardrails, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for Applied AI\u0026lt;/strong\u0026gt;: Proven ability to take evaluation and data flywheel work from incubation to production, iterating quickly while maintaining scientific rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Learner\u0026lt;/strong\u0026gt;: Strong curiosity and ability to absorb new techniques (e.g., judge models, preference optimization, synthetic data generation) and apply them pragmatically.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026amp;nbsp;for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7592146?gh_jid=7592146","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355816,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7592146,"updated_at":"2026-03-10T19:04:48-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Trust","company_name":"Airbnb","first_published":"2026-02-05T14:21:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform. Trust Engineering is at the forefront of AI and ML innovation, helping develop novel techniques and advancing the state-of-art in Machine Learning to continually build and maintain trust across our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute on the long-term ML technical vision and strategy for the Trust organization, identifying key investments, architecting scalable solutions, and championing best practices that advance the state-of-the-art in production ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical leader and mentor to other ML and software engineers across the organization, providing guidance on complex architectural and modeling challenges, and raising the overall technical bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and deliver large-scale, multi-quarter ML initiatives that span multiple teams, influencing roadmaps and ensuring alignment between platform and product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with other trust defense and platform teams to tackle the changing landscape of fraud attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Examples include: Anomaly detection models, ML models for continuous risk evaluation, Multimodality and Agentic AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience in applied Machine Learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3+ years working with LLMs and novel GenAI technologies. Proficiency and proven experience on Agentic AI (frameworks, orchestration, architecture and productionization).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s, Master’s or PhD in CS/ML or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. genAI, Agentic AI, natural language processing, computer vision, personalization and recommendation, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026amp;nbsp; these technologies: AgenticAI, Tensorflow, PyTorch, Kubernetes,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning and Agentic infrastructure and/or building and productionizing Machine Learning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7644921?gh_jid=7644921","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3368313,"location":{"name":"Remote - United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7644921,"updated_at":"2026-03-04T13:54:26-05:00","requisition_id":"One","title":"Senior Staff Operations Engineer, AIOps","company_name":"Airbnb","first_published":"2026-02-24T17:53:26-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. Ops owns triage and resolution, proactive monitoring across networks, systems, applications, and cloud services via a homegrown observability platform, and drives process excellence through automation and shift-left programs. You will set the technical bar, model operational excellence, and ensure high-quality, reliable service.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Your scope includes leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value while balancing near- and long-term needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will own the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. You’ll drive execution by setting priorities, building accountability, and collaborating effectively across teams. You will partner with BizTech engineering teams to improve service efficiency and security, and lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will identify and eliminate recurring issues through scalable automation, improving operational performance and productivity. You’ll also lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ll lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll stay on top of tasks, engagements, and team interactions—active collaboration is key to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python or Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7600470?gh_jid=7600470","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3358004,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7600470,"updated_at":"2026-03-23T16:29:30-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Network Infrastructure","company_name":"Airbnb","first_published":"2026-02-11T23:37:22-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Networking team within Airbnb’s Cloud Infrastructure org owns the entire Airbnb production network infrastructure. The group is responsible for designing, building and operating the\u0026amp;nbsp; software and solutions that connect all Airbnb users and services, such as traffic proxy and load balancer, service mesh, VPC/backbone and cross-region connectivity, network monitoring and security systems. With users around the world, reliability, scalability, efficiency and high availability are our team’s core concerns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a technical leader of the network infra team, you will help define and drive the technical strategy and evolution of Airbnb’s network infrastructure. You will be working with talented engineers on cutting edge technologies of cloud native network stack from Layer3 - Layer7. You will contribute to the key infrastructure components that connect all Airbnb users and services across the globe. You will have the chance to define and influence large infrastructure initiatives such as global interconnect architecture, traffic load balancing and disaster recovery, next-gen service mesh, CDN and edge security, etc.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a member of the Cloud Native Computing Foundation (CNCF) end user community, and we work closely with the open source community (e.g. k8s, istio)\u0026amp;nbsp; and peer companies to tackle cloud native engineering challenges at scale. You will also have the chance to make an impact on the industry and open source communities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and execute the multi-year strategy to evolve Airbnb’s network architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership on high-impact projects across infrastructure and product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence and coach a distributed team of engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate cross-team alignment on goals, outcomes, and timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage project priorities, deadlines, and deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with open source technologies and communities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or Ph.D. in computer science or related field, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12+ years of work experiences in relative areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running large scale networking systems and software (e.g. Edge proxies, DNS, CDN, network gateways), experience working with Istio, Envoy is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with network architecture on public cloud providers (e.g. AWS, GCP, Azure) and their network service offerings (e.g., VPC, Security Group, PrivateLink and related products.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and with teams across the engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong problem solver and have led a team that is on-call for production infrastructure before.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Airbnb Cloud Infrastructure in the Media:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Zero-downtime Istio upgrades across thousands of pods/VMs –Link:\u0026lt;a href=\u0026quot;https://www.infoq.com/news/2025/08/airbnb-istio-upgrade/?utm_source=chatgpt.com\u0026quot;\u0026gt; InfoQ coverage \u0026lt;/a\u0026gt;- 2025\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2024, Link:\u0026lt;a href=\u0026quot;https://kccncna2024.sched.com/event/1i7ps\u0026quot;\u0026gt;\u0026amp;nbsp;Secure Outgoing Traffic: Building a powerful Internet Egress Gateway for Reliable connectivity\u0026lt;/a\u0026gt;, Edie Yang, \u0026lt;a href=\u0026quot;mailto:akshita.agarwal@airbnb.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;Akshita Agarwal\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;akshita.agarwal@airbnb.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;Akshita Agarwal\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2024, Link:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=lAUmdIGP_fE\u0026quot;\u0026gt;DNS deep dive in k8s with CoreDNS\u0026lt;/a\u0026gt;, Jingming Guo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Airbnb Tech Blog 2023, Link: \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/improving-istio-propagation-delay-d4da9b5b9f90\u0026quot;\u0026gt;Improving Istio Propagation Delay\u0026lt;/a\u0026gt;, Ying Zhu\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KubeCon+CloudNativeCon 2022, Link:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://kccncna2022.sched.com/event/182KR/whose-packet-is-it-anyway-life-of-a-packet-through-a-service-mesh-kevin-leimkuhler-buoyant-doug-jordan-airbnb\u0026quot;\u0026gt;Whose packet is it anyway? Life of a packet through service mesh\u0026lt;/a\u0026gt;,\u0026amp;nbsp; Kevin Leimkuhler, Doug Jordan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=ipscJL_hhA0\u0026quot;\u0026gt;Building simplified service mesh API for developers \u0026lt;/a\u0026gt;-2022\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7525479?gh_jid=7525479","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3333734,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7525479,"updated_at":"2026-03-18T01:26:17-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Payments","company_name":"Airbnb","first_published":"2026-01-09T04:23:27-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payments\u0026lt;/strong\u0026gt; is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments organization at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments team, our goal is to build and operate scalable systems that power payments ecosystems, host/guest protections as well as community partner\u0026amp;nbsp; experiences applying core engineering principles that leverage both time-tested and cutting edge technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineering for Payments, you will provide overarching guardrails on evolution of the architecture with special focus on Community Partner experiences, catering evolving business needs and coaching other engineers on the team. You will envision and design decision support systems, knowledge management systems as well as workflow orchestration systems that can harness various AI advancements. You will define and drive the architecture strategy, work on cross-functional teams to align on organizational initiatives, set standards and help in governance. You will be a player-coach; in that you will be hands-on when a situation arises (player mode) and hands-off where there is opportunity for other engineers to grow and gain experience (coach mode).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Software Engineer, Payments you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a critic for existing and new technologies, providing a balanced view of the technology landscape and nurture a culture of sustainable innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and influence cross-functional partners to design and deliver high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead multi-team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead conversations that align technical efforts with business outcomes and product priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uplevel engineering quality through design/code reviews, mentorship, and hands-on implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical guidance to junior engineers\u0026amp;nbsp; through design reviews, code walkthroughs, and knowledge-sharing sessions, fostering a culture of knowledge sharing and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting production systems or features with broad impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical leadership: hands on experience leading project teams, setting technical direction and strategy, prototyping to iterate ideas, and working cross functionally with Product, Design and Operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with both technical and non-technical partners, experience driving initiatives that span across teams, departments and leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7590553?gh_jid=7590553","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355349,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7590553,"updated_at":"2026-02-09T00:28:41-05:00","requisition_id":"MULTI","title":"Senior Supply Analyst","company_name":"Airbnb","first_published":"2026-02-05T06:42:46-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Supply Specialist, you will\u0026amp;nbsp; enhance operational efficiency by streamlining workflows, improving task allocation, and fostering cross-functional collaboration. Through the creation of data-driven reports and innovative process automation, this position will drive informed decision-making and operational innovation. Additionally, by addressing tooling and process challenges with expert solutions and providing adaptable project support, the role will ensure operational excellence and contribute to the broader success of the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key member of the operations team, you will leverage conceptual knowledge of principles, practices, and methodologies within an operational focus area, applying expertise across various workflows. Your role requires a combination of job-related training and extensive on-the-job experience to drive efficiency and effectiveness in daily operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Subject Matter Expert:\u0026lt;/strong\u0026gt; Serve as the go-to expert on operational processes, leading the resolution of highly complex and ambiguous problems. Provide strategic guidance and mentorship across multiple teams and business units, leveraging broad and deep functional expertise to inform decisions and drive business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI and Automation:\u0026lt;/strong\u0026gt; Champion the use of AI-driven tools and automation to optimize workflows, enhance data management, and streamline onboarding and daily operations. Identify opportunities where AI can improve efficiency, accuracy and the overall customer and partner experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Process Optimization:\u0026lt;/strong\u0026gt; Lead the identification, design, and implementation of innovative process improvements for onboarding, data management, and cross-team collaboration. Utilize advanced analytics and automation, including AI-based solutions, to deliver scalable and sustainable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with Product, Engineering, Data Science and other stakeholder teams to resolve multi-faceted challenges, drive strategic initiatives, and continuously improve operational workflows across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship and Coaching:\u0026lt;/strong\u0026gt; Mentor and upskill team members by sharing subject matter expertise, supporting learning in content management, partner communications and AI-enabled operations; foster an inclusive and high-performing team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management :\u0026lt;/strong\u0026gt; Develop, manage, and present data-driven reports and dashboards, ensuring KPIs and operational objectives are consistently met or exceeded through evidence-based action planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation and Problem Solving: \u0026lt;/strong\u0026gt;Drive innovation by proactively identifying complex business and technical challenges, designing creative solutions, and championing a culture of continuous improvement across teams. Leverage deep expertise to solve ambiguous problems, experiment with new approaches, and influence strategic decisions that elevate Airbnb’s products and services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Expertise:\u0026lt;/strong\u0026gt; Apply deep knowledge of how cross-functional teams\u0026#39; efforts contribute to organizational objectives, proactively aligning team deliverables and priorities to maximize impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Lead and support organizational transformation by advocating for and implementing new technologies, tools, and best practices, with a focus on continuous improvement and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a relevant field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in leveraging AI, data analytics, and automation platforms (e.g., AI-powered workflow tools, SQL, Airtable, Google Suite) to transform business processes and solve complex challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive experience in Operations or related fields, with a proven track record of driving cross-functional initiatives and leading impactful projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of HotelTonight and/or hospitality industry processes, tools, and workflows, with demonstrated success in optimizing end-to-end operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional analytical, conceptual, and problem-solving abilities; able to synthesize information and anticipate future trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work both independently and collaboratively, influencing and aligning multiple stakeholders to shared goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational, communication, and leadership skills, with the ability to convey complex information to diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to continuous improvement, inclusive behaviors, and fostering a culture of innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile, proactive, and resilient mindset; comfortable navigating and leading through ambiguity and change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹840,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,200,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7657777?gh_jid=7657777","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3372036,"location":{"name":"Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7657777,"updated_at":"2026-03-06T12:52:22-05:00","requisition_id":"ONE","title":"Senior Supply Manager, Experiences - 12-month contract","company_name":"Airbnb","first_published":"2026-02-27T12:50:43-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Operator Experiences Supply Team is a dynamic, multidisciplinary group dedicated to sourcing, onboarding, and managing the world’s best experiences.\u0026amp;nbsp; Our mission is to discover and cultivate outstanding experiences across the globe, partnering with remarkable tour operators, landmarks, attractions and businesses to continually elevate Airbnb’s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To continually grow our curated offerings, we proactively identify and attract new, high-quality experience providers, guiding them through a seamless onboarding process and supporting them at every stage of their journey. Through strategic sourcing, relationship management, and hands-on partnership, we ensure our hand-picked supply of experiences remains diverse and truly unforgettable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Supply Manager - Experiences, drives the acquisition of scaled experiences and account management of top producing accounts\u0026amp;nbsp; in their assigned region. You will be responsible for the overall supply health and partner-lifecycle of operator-led supply within your designated destinations; from sourcing the right, curated supply, to onboarding, and through to existing partner optimization and growth.\u0026amp;nbsp; You will balance cross-functional needs of our design, business, legal and leadership teams as you develop a strong supply marketplace. You will be a champion for Airbnb Experiences within the industry and an external-facing ambassador.\u0026amp;nbsp; This role reports to the Senior Manager, Experiences Supply Acquisition.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This goal-oriented, creative, industry-expert Senior Market Manager should be excited to jump right in and be part of a developing, growing segment, combining a deep understanding of the experiences and tourism industry, creative vision with business acumen. You are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward. You are deeply collaborative \u0026amp;amp; able to work across disciplines with business, operations and design.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Examples Deliverables:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Industry Awareness, Trend-Spotting \u0026amp;amp; Sourcing – \u0026lt;/strong\u0026gt;Identify and source key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city \u0026amp;amp; region-specific leads lists. Find, source \u0026amp;amp; develop ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Sales \u0026amp;amp; Acquisition – \u0026lt;/strong\u0026gt;Acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems \u0026amp;amp; tools and reporting on output. Have full accountability \u0026amp;amp; ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Optimization \u0026amp;amp; Retention – \u0026lt;/strong\u0026gt;Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show). Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration – \u0026lt;/strong\u0026gt;Provide regular project updates \u0026amp;amp; actionable feedback to cross-functional leads.\u0026amp;nbsp; Effectively size issues \u0026amp;amp; collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. Make compelling business cases for removing blockers \u0026amp;amp; friction points. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Tracking \u0026amp;amp; Reporting – \u0026lt;/strong\u0026gt;Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive \u0026amp;amp; negative performance trends, with a solution-oriented mindset. Stay up-to-date on best-practices \u0026amp;amp; team trainings. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Quality \u0026amp;amp; Alignment to Brand Vision – \u0026lt;/strong\u0026gt;Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross-functional stakeholders.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in either content / supply acquisition, partnerships, account management or sales-related roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience in related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food \u0026amp;amp; beverage and other hospitality trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp eye for setting \u0026amp;amp; spotting cultural trends; strong ability to assess quality and stay ahead of market shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountability for results – with a proven ability to deliver against KPIs \u0026amp;amp; business targets; focused on the task at hand \u0026amp;amp; not easily distracted\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$100,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$125,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7556182?gh_jid=7556182","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343669,"location":{"name":"Remote - Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7556182,"updated_at":"2026-03-20T02:16:30-04:00","requisition_id":"MULTI","title":"Senior Systems Engineer - OIC","company_name":"Airbnb","first_published":"2026-01-22T03:32:09-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb has built a global platform that connects travellers and hosts across 34,000 cities, offering more than two million listings worldwide. We run mission-critical enterprise systems that operate around the clock across all time zones. These systems are essential to enabling our teams to work efficiently and productively. As our Business Technology organization continues to expand, we are seeking highly motivated individuals who thrive in a fast-paced, high-performing team environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Systems Engineer role focuses on designing, building, and maintaining Oracle integrations and reports, as well as supporting application infrastructure. We are looking for someone who takes ownership of systems and processes, is eager to learn, and is enthusiastic about developing new tools that enhance and support our team’s capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Role \u0026amp;amp; Responsibilities\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, build and manage integrations and micro services in Oracle Integration Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, code and execute on projects, continuously improving systems and operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document the Designs and Runbooks and Participate in the full Software Development Life Cycle (SDLC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and share knowledge with other members in the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Application infrastructure including OCI and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain BIP reports on Oracle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding the requirements for different Oracle modules and coming up with solutions to review with the team and present to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors in Computer Science or Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of industry experience including 5+ years in OIC, 5+ years in SQL, PL/SQL\u0026amp;nbsp; and 1+ years in Infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert on automations and end-to-end integrations using Oracle ERP Cloud, Oracle PaaS technologies like OIC, VBCS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in publishing and consuming web services, and their governance and administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in securing data; understands PGP, SSH, OAuth, HTTPS, SFTP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in programming languages like Java / Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience on customization related to Redwood pages in Oracle ERP cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience on Oracle BIP, BICC extracts and OTBI reports and its customizations. Should be able to enhance the BIP query for optimum performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of tables, views in Oracle modules such as Record to Report (R2R), Procure to Pay (P2P) AP, AR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using different Oracle ERP modules and cloud solutions including Financial (Accounting, AP, AR, Collections, Expense Management) Procurement (sourcing and supplier management), Planning (plan, schedule, forecast and budget) and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full life cycle implementation experience from requirements gathering/analysis to Go-Live and Post production support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in GitHub and CI/CD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of Oracle Cloud Infrastructure (OCI) and PaaS architecture with working experience on Object storage, Compute instances, ATP and IAM/IDCS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of messaging infrastructure, data streaming and storage solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Relational and NoSQL databases including ability to write, review and suggest PL/SQL code optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to take responsibility, accountability and ownership of systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to learn and build on more tools the team uses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding in Infrastructure as Code using Terraform and Configuration Management using Chef.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possesses strong verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to ERP cloud AI Agents and building MCP servers would be an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7773376?gh_jid=7773376","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3403755,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7773376,"updated_at":"2026-04-01T14:35:45-04:00","requisition_id":"ONE","title":"Senior Technical Program Manager, Hosting Services","company_name":"Airbnb","first_published":"2026-04-01T14:35:45-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Senior Technical Program Manager (TPM) to the Hosting Services team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hosting Services focuses on building tools that make hosting on Airbnb easier. This includes building new as well as expanding existing solutions, such as co-host matching and management tools, as well as systems that enhance campaign delivery and host referrals across the platform. The team works across multiple tracks to simplify the hosting experience and unlock growth for both new and existing hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Senior TPM who is genuinely excited about leveraging AI to redefine what is possible in this role. You will be the force multiplier that can scale the team’s impact tenfold, automate repetitive workflows, and free up time for strategic thinking and complex problem-solving. The ideal candidate will proactively champion the adoption of AI tools across projects and inspire their teams to embrace these technologies, transforming how we work and ultimately delivering exponentially greater value to our hosts and the broader Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will play a crucial role in tackling complexity and delivering predictable, consistent, and impactful results. You will be leading complex projects/programs that touch multiple product surfaces, services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges. Success in this role requires a strong sense of ownership, coupled with the ability to think critically and strategically while managing relationships with cross-functional stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage comprehensive project plans to execute on initiatives, identify key milestones and ensure alignment across stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think both broadly about overall outcomes while using good judgment on where to focus in on details\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the technical direction of projects to meet the stakeholders’ needs while upholding quality. Quickly validate project ideas through iterative development, and pivot as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and align on success criteria for both short term and long term business goals, regularly assessing risks and opportunities and identifying mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage effective communication channels to keep a wider range of stakeholders updated on the progress\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Showcase the work in front of senior leaders, clearly communicate trade-offs, risks, and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in the software development industry, with at least 5 years as a TPM or relevant experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI to automate manual processes to improve you and your team’s productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up quickly and learn new technologies with minimal lag time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral business communication and people skills, with the ability to influence stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-style: italic;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Nice to have: \u0026lt;/em\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-style: italic;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Experience developing or working directly on various aspects of large-scale ML/AI platforms.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-style: italic;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Experience with feature development of AI-powered product experiences.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-style: italic;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Experience and passion for building and maintaining products leveraging AI models\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7773954?gh_jid=7773954","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3403991,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7773954,"updated_at":"2026-04-02T08:19:23-04:00","requisition_id":"ONE","title":"Social Media Manager, Social Reputation","company_name":"Airbnb","first_published":"2026-04-02T08:19:23-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Channel Communications team at Airbnb is responsible for driving positive conversation and buzz about Airbnb via social media, influencers, and more. We are dedicated to maintaining and protecting our brand reputation across all social media channels.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Social Reputation team is seeking a Social Media Manager\u0026lt;/strong\u0026gt; to lead a cross-regional team and \u0026lt;strong\u0026gt;safeguard Airbnb’s narrative across social platforms.\u0026lt;/strong\u0026gt; The ideal candidate is a social media native with expertise in social listening and a \u0026lt;strong\u0026gt;demonstrated ability to respond swiftly to emerging issues and crises.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone with a proven track record in team management, capable of juggling multiple projects and tasks, who is proactive in problem-solving, excels in stakeholder relations, and thrives under tight deadlines and shifting priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In-the-know of daily emerging issues across all social media channels, identifying trends and potential risks in real time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with reporting and data collection, including quarterly reports, social listening insights,\u0026amp;nbsp; deep dives, performance analytics and quality assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate the need for response strategies and communicate proactively with leadership and key stakeholders to ensure alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and measure the effectiveness of campaigns and projects, leveraging data to drive continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cross-regional teams by coaching, delivering feedback, and fostering a high-performance culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct quality assurance reviews to ensure our social presence is accurate, timely, and impactful\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage continuous improvement and operational expertise to optimise workflows, drive efficiency, and deliver results across all business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong stakeholder relationships across Community Support and Communications, collaborating on initiatives involving Trust Operations, Policy, Regulatory, Corporate and Crisis Management, Product, Marketing, and Reputation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver training and process materials, creating playbooks and guidance on best practices for rapid social media response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead initiatives and projects with regional and global impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, approve, and publish content across various social media channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coverage for Lead’s duties in their absence and/or as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of demonstrated experience in social media, communications, customer service, strategy, crisis, and project management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership skills with a track record of delivering results to a cross-regional team in fast-paced environments, including (but not limited to):\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;coaching and developing high-performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;fostering collaboration across diverse stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;managing multiple projects simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;driving operational excellence through strategic problem-solving and continuous improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication abilities, adept at influencing stakeholders at all levels across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with advanced problem-solving, analytical, and critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in driving new projects and initiatives from ideation through execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organised with the ability to manage multiple projects and tasks simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident and effective when collaborating with diverse stakeholders and functions at various organizational levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in utilising data tools to extract insights and develop reports and deep-dive analyses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of producing high-quality work under tight deadlines and adapting quickly to shifting priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine passion for Airbnb’s mission, with a proactive approach to learning and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role requires working Monday to Friday for 9 hours per day (including a 1-hour break), with shifts starting between 6am and 8am (Dublin timezone).\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Please note: Schedule flexibility is essential to meet business needs; where possible, your availability will be considered. The ability to work weekends and/or public holidays, when needed and on the rare occasion, especially to fill coverage gaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€68.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€80.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":73696}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7725256?gh_jid=7725256","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391432,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7725256,"updated_at":"2026-03-24T21:11:39-04:00","requisition_id":"ONE","title":"Software Engineer, Guest \u0026 Host - Notifications(Backend)","company_name":"Airbnb","first_published":"2026-03-17T20:31:27-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;This role should be based in China Mainland, working remotely. \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;No Relocation and Visa Support.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Notifications team at Airbnb is dedicated to designing and building the core notification systems that deliver seamless and effective notification experiences to our guests and hosts globally.\u0026amp;nbsp;We collaborate with product teams across the company to understand notification needs and empower them through scalable solutions.\u0026amp;nbsp;By leveraging modern technology and thoughtful governance, we strive to enhance guest and host engagement, minimize user fatigue, and drive meaningful business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for backend engineers who are passionate about building reliable systems and delivering user impact through their work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work in a global collaboration environment to turn product and engineering ideas into production systems. You will contribute to the development and evolution of our notification platform, help improve delivery timing and channel selection, and build scalable solutions that support product teams across Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineers and cross-functional partners to understand requirements, prioritize work, and scope projects within your team’s roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to technical design discussions and align implementation details with teammates and partner teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, testable, and maintainable code to build backend services and platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotation and contribute to operational excellence by improving runbooks, monitoring, and rollback readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug production issues, follow through on fixes, and improve system reliability in the areas you own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor newer engineers within the team through code reviews, design discussions, and day-to-day collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a hands-on software engineering role, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in Computer Science, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more JVM-based languages such as Java, Kotlin, or Scala.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building backend systems or services in a service-oriented or distributed systems environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive alignment, manage projects and effectively collaborate with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of making data driven decisions and articulating tradeoffs in any technical decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent communication in both English and Chinese.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7779006?gh_jid=7779006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3405388,"location":{"name":"Remote, USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7779006,"updated_at":"2026-04-03T16:21:05-04:00","requisition_id":"ONE","title":"Software Engineer, Payments","company_name":"Airbnb","first_published":"2026-04-03T16:21:05-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.youtube.com/watch?v=Mssx8PleeYc\u0026quot;\u0026gt;Airbnb Payments\u0026lt;/a\u0026gt;\u0026amp;nbsp;team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission.We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for talented and self-motivated Software Engineers who are passionate about working in this highly dynamic domain and collaborating with world-class XFN teams to advance our mission. As part of the Payments Post Transaction Risk Engineering team, you will be in charge of designing and building a wide range of scalable systems and robust infrastructure to mitigate and resolve dispute \u0026amp;amp; chargeback issues across our entire payments platform, and to save the monetary losses for Airbnb platform in the post transaction stage. You will be deeply involved in the technical details of building highly available and real-time risk services in close collaboration with product, data science and operations teams to understand and improve the dispute \u0026amp;amp; resolution system for Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining a long-term technology stack with well defined APIs that is service-oriented, modular, granular, observable, and efficient.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with data scientists, product managers and other XFN partners to build business insights, develop product features and respond to fraud attacks and risk issues across the platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining integrations with third party vendors / payments networks \u0026amp;amp; processors to empower our in house chargeback defense systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing and iterating on our dispute \u0026amp;amp; chargeback mitigation and remediation strategies as risk scenarios/business requirements evolve.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focusing on continuous monitoring and alerting to uplevel the quality and observability of our risk systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with other engineering teams across Airbnb to advance our engineering process and technical foundation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant industry experience (Payments/Fintech) as a backend software engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in at least one major programming language (preferably Java/Kotlin/Python). Experience in React (or any equivalent JS library) would be nice to have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering products end-to-end, from ideation through planning and scoping to implementation and experimental A/B testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rigor in high code quality, automated testing, and other engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or desire to work collaboratively in cross-functional teams with product, data scientists, design and operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with experimentation and machine learning techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and interpersonal skills and detail oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of making data driven decisions and articulating tradeoffs in any technical decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in fraud/spam detection/mitigation in the payments domain is a huge plus, but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;\u0026amp;nbsp;Click here\u0026lt;/a\u0026gt;\u0026amp;nbsp;for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$162,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$186,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7365942?gh_jid=7365942","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3284586,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7365942,"updated_at":"2026-03-19T15:52:31-04:00","requisition_id":"ONE","title":"Software Engineer, Search Infrastructure","company_name":"Airbnb","first_published":"2025-10-30T15:41:31-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st-century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Search is at the core of the Airbnb marketplace that connects our guests and hosts. It helps guests find the best homes and experiences to fit their needs and wants. We collaborate with cross-functional partners to revolutionize the Airbnb search experience and advance Airbnb\u0026#39;s mission to help anyone feel like they can belong anywhere.\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to strengthening Airbnb’s OpenSearch ecosystem by actively participating in development, innovation, and upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build systems that drive reliability, performance, and cost-efficiency in our OpenSearch infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop tooling that enhances the developer experience for all OpenSearch users at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate and share improvements with the OpenSearch open source community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in design workshops focused on shaping the future of Airbnb’s search platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedicate significant focus time to building and improving tooling for ElasticSearch/OpenSearch upgrades, using state-of-the-art language models as powerful engineering aides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in 1:1 mentoring sessions with experienced staff engineers to develop technical and professional skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect with team members and partners during in-person gatherings to align on goals and foster collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Java for building scalable, maintainable systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS, or PhD in Computer Science, a related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of industry experience with a bachelor’s or master’s degree. No prior industry experience required for candidates with a PhD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ElasticSearch or OpenSearch is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with a demonstrated ability to collaborate effectively across teams and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional proficiency in English (reading, writing, and speaking).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7767867?gh_jid=7767867","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3402111,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7767867,"updated_at":"2026-04-01T12:34:05-04:00","requisition_id":"ONE","title":"Software Engineer, Unified Data Store ","company_name":"Airbnb","first_published":"2026-03-31T11:56:26-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Unified Data Store (UDS) team is on a mission to build a reliable, scalable, and globally distributed system-of-record storage platform for Airbnb. We design, build, and operate the infrastructure that powers all critical Airbnb data, including user, listing, reservation, and financial data.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Supporting over 150 million users and hosts worldwide, our work delivers a world-class user and developer experience grounded in exceptional reliability, scalability, efficiency, and security. As a member of this team, you’ll collaborate with top-tier engineers to build and evolve a modern distributed infrastructure service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the expert on data storage systems, high performance infrastructure service APIs, as well as provide guidance to Airbnb product teams on the effective use of technologies in large scale systems and performance optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking to hire Engineers or Senior Engineers who are hands-on and excited to tackle broad technical challenges in the following areas:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UDS Client Stack\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate a high-performance, highly available, and scalable data access layer that provides a seamless and unified interface for accessing online product data. You’ll abstract away the underlying complexity, such as storage, indexing, replication, security, and lifecycle management, so product developers can move faster with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tooling, Automation and Developer Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Empower engineers across Airbnb by simplifying how they work with data. You’ll build tools and automation to define, test, and deploy data schemas, as well as solutions to monitor, migrate, and debug production data systems, ultimately improving developer productivity and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of relevant industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in building and operating distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of systems and infrastructure fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to own and dive deeply in a complex code base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment for writing clean, readable, testable, maintainable code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills in a remote-working environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in leveraging cutting-edge technologies, including AI, to build innovative solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional English fluency is required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/6188810?gh_jid=6188810","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":2943868,"location":{"name":"British Columbia, Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6188810,"updated_at":"2026-03-01T18:01:44-05:00","requisition_id":"MULTI","title":"Spécialiste au Support Premium","company_name":"Airbnb","first_published":"2024-08-16T20:14:07-04:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous recherchons un(e) candidat(e) engagé(e) et enthousiaste pour offrir un service client exceptionnel à la communauté Airbnb en tant que Spécialiste du service client, Support Premium. Le/la candidat(e) idéal(e) est accueillant(e), analytique et déterminé(e) à offrir un service de la plus haute qualité, tant à l’oral qu’à l’écrit,\u0026lt;strong\u0026gt; en Anglais et en Francais.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;associé(e) du support premium fonctionne en première ligne et interagit directement avec les clients et les parties prenantes internes. En tant qu\u0026#39;associé(e) du support premium, vous serez responsable de fournir un support de bout en bout aux membres clés de notre communauté, y compris, mais sans s\u0026#39;y limiter, le segment Luxe. Vous prendrez en charge les cas, garantissant une résolution complète tout en favorisant des relations solides avec nos utilisateurs tout au long du processus. Les associés du support premium ont besoin de solides compétences en communication, de capacités de résolution de problèmes et d\u0026#39;une expertise en matière de service client. Ils doivent également être adaptables et réactifs dans notre environnement en évolution rapide, parfois sous pression, tout en restant flexibles, proactifs, ingénieux, efficaces et démontrant un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de cas complexes : Fournir le plus haut niveau de service à notre communauté dans chaque cas\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients Airbnb et les membres de la communauté via tous les canaux actuels et futurs, à la fois à l\u0026#39;intérieur et à l\u0026#39;extérieur des outils Airbnb, y compris le chat en direct, les plateformes sociales, la messagerie et directement par téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;approprier de bout en bout tous les cas assignés : garantir qu\u0026#39;une résolution finale complète (ou un règlement, une décision finale, etc.) est atteinte sur la base des flux de travail et des directives de gestion, en favorisant la relation avec nos utilisateurs tout au long du processus et en les transmettant avec précision aux autres équipes le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Démontrer une mentalité de propriétaire et un bon jugement ainsi que la capacité de remettre en question et de s\u0026#39;écarter du flux de travail lorsque cela est nécessaire uniquement avec l\u0026#39;approbation de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être très réceptif aux retours de la Direction et de la Qualité, et adopter rapidement des comportements pour améliorer la qualité de votre travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs perspectives sur un sujet ou une situation et est capable d\u0026#39;évaluer et de présenter plusieurs options pour résoudre un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peut être amené à s\u0026#39;engager davantage avec les parties prenantes de haut niveau et à collaborer de manière interfonctionnelle, avec l\u0026#39;aide de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combiner efficacité et qualité sur mesure : Fournir un support client personnalisé et exceptionnel aux voyageurs et aux hôtes, en veillant à ce que leurs besoins et préférences uniques soient satisfaits avec le plus haut niveau de soin et d\u0026#39;attention.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Afficher une capacité à traiter un plus grand volume de cas sans impact négatif sur la qualité de l\u0026#39;interaction et la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticiper et identifier de manière proactive les opportunités d\u0026#39;améliorer l\u0026#39;expérience utilisateur et, avec le soutien de la direction, proposer des solutions et des recommandations sur mesure qui vont au-delà de leurs attentes, et garantir une expérience fluide et mémorable tout au long de leurs interactions avec Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Résoudre les problèmes des utilisateurs rapidement et avec un niveau élevé de satisfaction mutuelle, en tenant compte du contexte et des circonstances spécifiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personnaliser les communications avec les utilisateurs, en démontrant les normes d\u0026#39;hospitalité les plus élevées.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participer à l\u0026#39;amélioration de votre équipe : exploitez vos connaissances opérationnelles fonctionnelles pour soutenir de manière proactive la réussite de l\u0026#39;équipe\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fournir des informations sur l\u0026#39;expérience de la communauté et les opportunités d\u0026#39;amélioration continue à votre direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour votre (vos) service (s), à la demande de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir des services techniques/fonctionnels/SME aux membres les moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partager des idées pour améliorer les processus et les méthodes de travail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Engagement des parties prenantes : Vous avez gagné la confiance des parties prenantes internes et externes grâce à une gestion efficace des relations et à l\u0026#39;obtention de résultats.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d’ouverture et d’accessibilité lors de la résolution des problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les principaux moteurs de votre fonction et leurs relations les uns avec les autres, ainsi que l\u0026#39;impact commercial de ces mesures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être de garde pour gérer les situations d\u0026#39;urgence le soir et le week-end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre parcours et votre expérience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 3 ans d\u0026#39;expérience pertinente dans des équipes de service client multiculturelles, de préférence dans le secteur hôtelier (une expérience avec une clientèle de haut niveau et influente est préférable) et dans un rôle de prise d\u0026#39;appels et de gestion des contacts clients/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une expérience en hôtellerie est un plus, notamment en travaillant pour des plateformes technologiques. Une expérience préalable de l\u0026#39;utilisation du téléphone, de la messagerie ou du chat en direct pour interagir avec les utilisateurs/clients est préférable. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en collaboration avec des parties prenantes de niveau exécutif pour résoudre les conflits de manière détaillée, efficace et rapide, et capacité démontrée à expliquer des idées complexes de manière simple et claire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler les week-ends et les jours fériés requis, ainsi que les quarts de soir. Veuillez noter que ce rôle nécessite de travailler du dimanche au jeudi OU du mardi au samedi pendant 9 heures par jour (y compris une pause d\u0026#39;une heure) entre 6 h et 21 h (dans votre fuseau horaire local à travers le Canada). Votre horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise et, dans la mesure du possible, nous prendrons en considération vos disponibilités.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vos compétences et expertises\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Très bonnes compétences en communication verbale et écrite pour fournir un service client exceptionnel aux voyageurs/hôtes et interagir avec les parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compétences d\u0026#39;écoute active pour comprendre les besoins des clients et fournir des recommandations et une assistance personnalisées\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathie et patience dans les relations avec les clients, en particulier dans les situations de haute pression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à organiser un volume de travail élevé, à effectuer plusieurs tâches et à établir des priorités, et à travailler selon des horaires prescrits, y compris les pauses, les déjeuners et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion pour offrir un service client exceptionnel et placer la barre haute\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à prospérer dans un environnement ambigu, rapide et complexe, en agissant de manière proactive pour réagir rapidement et de manière décisive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonnes compétences informatiques, notamment Apple/Mac OS, Google Suite, connaissance des systèmes CRM et capacité d\u0026#39;apprendre rapidement de nouveaux outils.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise de l\u0026#39;anglais et francais obligatoire.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7288961?gh_jid=7288961","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3261228,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7288961,"updated_at":"2026-03-26T12:04:30-04:00","requisition_id":"ONE","title":"Spécialiste de l’Expérience Réclamations ","company_name":"Airbnb","first_published":"2025-10-01T10:46:53-04:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation. \u0026amp;nbsp;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;La Communauté que Vous Rejoindrez :\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;L’équipe AirCover est chargée de concevoir, développer, lancer et gérer l’activité AirCover au sein d’Airbnb. Nous avons une immense responsabilité envers notre communauté d’Hôtes et de Voyageurs pour être présents lorsque les choses ne se passent pas exactement comme prévu avec leurs réservations. Il nous reste beaucoup à faire dans les années à venir et nous recherchons quelqu’un qui nous aidera à gérer toutes les tâches nécessaires pour offrir des services de classe mondiale à notre communauté.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;L’équipe Expérience Réclamations est responsable de fournir un support premium à nos utilisateurs en adaptant l’expérience et les services que nous offrons à leurs besoins spécifiques, afin que chacun puisse héberger et voyager en toute confiance. Nous développons une profonde empathie et une compréhension des désirs de chacun de nos clients et allons au-delà des attentes pour créer des interactions personnalisées qui laissent une impression durable tout au long du processus de gestion des réclamations.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;L’équipe conduit le succès opérationnel à travers chacun des produits AirCover, assurant une exécution fluide grâce à la qualité et à la rapidité de nos interactions, tout en se concentrant sur la fidélisation des clients et la croissance continue de notre communauté Airbnb.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;L’Impact que Vous Ferez :\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;En tant que Spécialiste de l’Expérience Réclamations, vous serez responsable de comprendre les besoins uniques de nos clients et d’aller au-delà pour créer des interactions personnalisées qui laissent une impression durable tout au long du processus de gestion des réclamations. Vous traiterez les clients avec cohérence, équité et empathie afin qu’ils se sentent écoutés et compris, et vous adapterez le support fourni à leurs besoins spécifiques pour résoudre les problèmes de manière efficace et à un haut niveau de satisfaction mutuelle. En améliorant l’expérience client de bout en bout, vous aiderez à augmenter les taux de rétention et vous assurerez que chacun puisse voyager et héberger sur Airbnb en toute confiance.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;À Propos de Vous :\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Vous êtes passionné(e) par l’offre d’expériences exceptionnelles et personnalisées à nos clients, en anticipant leurs besoins et en comprenant ce qu\u0026#39;est une excellente expérience utilisateur.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Vous aimez prendre des initiatives dans un environnement dynamique, apportant un état d’esprit orienté vers la croissance et l’exécution.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Vous favorisez des relations solides avec les clients en vous engageant activement auprès des utilisateurs et en identifiant les opportunités d’améliorer l’expérience de service.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Vous avez de solides connaissances et expériences du processus de gestion des réclamations de bout en bout et assumez l’entière responsabilité d’atteindre une résolution finale complète avec soin et attention.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Vous identifiez les lacunes dans les flux de travail, les processus ou les politiques tout en vous efforçant de fournir un retour constructif au besoin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Une Journée Typique :\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Évaluer, enquêter et résoudre les réclamations soumises sur nos produits AirCover (y compris, sans s’y limiter, les réclamations pour dommages chez l’hôte), y compris les réclamations de grande valeur et complexes nécessitant une enquête et des négociations approfondies pour atteindre des résultats satisfaisants.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Surveiller de près la détection de fraude et atténuer les risques associés aux acteurs malveillants afin de protéger la marque Airbnb et la communauté.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Vérifier tous les faits et preuves pertinents pour déterminer les résultats des dossiers tout en respectant les politiques et flux de travail internes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Aller au-delà pour créer des interactions personnalisées et un support premium exceptionnel tout au long du processus de gestion des réclamations, en adaptant l’expérience proposée tout en veillant à ce que les besoins et préférences de chaque utilisateur soient satisfaits avec le plus grand soin et attention.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Fournir une éducation et des conseils continus aux utilisateurs sur nos produits AirCover, leurs conditions et politiques pour permettre une résolution fluide de leurs demandes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Travailler en étroite collaboration avec les parties prenantes et les administrateurs de réclamations tiers afin d’aligner les stratégies de dossier et de garantir une résolution rapide pour nos utilisateurs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Communiquer régulièrement avec les superviseurs et le manager pour fournir des retours sur l’état des réclamations.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Maintenir un niveau élevé de confidentialité lors des enquêtes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Identifier les lacunes dans les flux de travail, processus ou politiques tout en cherchant à fournir des retours constructifs pour améliorer l’expérience de nos clients.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Agir en tant qu’expert métier pour les initiatives de changement et/ou projets transverses au sein des opérations AirCover Scaled Ops et Optimization, y compris en aidant les parties prenantes internes à tester, affiner, concevoir et déployer de nouveaux produits et processus internes.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Soutenir l’intégration et la formation des nouveaux employés tout au long du processus d’onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Soutenir les membres existants de l’équipe en partageant les meilleures pratiques, en fournissant une expertise technique sur les consultations de dossiers, approbations et escalades afin d’améliorer la performance globale de l’équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Vos Compétences :\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;5+ années d’expérience dans un rôle de fintech ou d’expérience client, avec minimum 1+ année d’expérience dans la gestion de réclamations d’assurance, de préférence incluant des réclamations pour dommages matériels (en première et tierce partie).\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1qxdpvt dir dir-ltr\u0026quot;\u0026gt;Excellente maîtrise de l\u0026#39;anglais (écrit et oral)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1qxdpvt dir dir-ltr\u0026quot;\u0026gt;La maîtrise d\u0026#39;une langue européenne est un atout (par exemple : le français, l\u0026#39;italien, l\u0026#39;espagnol, l\u0026#39;allemand ou le portugais)\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Compétences en pensée critique, avec un parcours démontré dans la résolution de problèmes clients complexes et la prise de décisions cohérentes et équitables en matière de réclamations, tout en respectant les politiques et flux de travail.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Excellentes compétences en communication orale et écrite, avec expérience dans l’interaction avec les clients via plusieurs canaux (email, messagerie, téléphone).\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Capacité d’écoute active pour comprendre les besoins des utilisateurs et offrir des recommandations et une assistance personnalisées.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Capacité à expliquer des questions complexes et sensibles aux clients avec assurance et clarté.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Compétences analytiques et capacité à s’organiser et à travailler de manière autonome avec des priorités changeantes rapidement.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Compétences en négociation pour assurer la résolution rapide et efficace des problèmes clients.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Orientation résultats et solutions, avec la capacité de concilier prévention de la fraude et expérience utilisateur positive.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Calme et empathique, avec la capacité de s’adapter à toute situation en personnalisant les réponses et en éduquant notre communauté, tout en gardant son sang-froid dans des situations difficiles.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Un horaire de travail régulier de 5 jours par semaine (40 heures), convenu mutuellement avec votre superviseur, pouvant inclure les week-ends et jours fériés.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Le quart de travail pour ce poste est du mardi au samedi de 9h - 18h\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Expérience Préférée\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\u0026quot; data-stringify-type=\u0026quot;unordered-list\u0026quot; data-list-tree=\u0026quot;true\u0026quot; data-indent=\u0026quot;0\u0026quot; data-border=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Expérience dans la conduite d’initiatives de changement et/ou de projets transverses pour atteindre des objectifs stratégiques.\u0026lt;/li\u0026gt;\n\u0026lt;li data-stringify-indent=\u0026quot;0\u0026quot; data-stringify-border=\u0026quot;0\u0026quot;\u0026gt;Expérience de travail avec des parties prenantes internes et des administrateurs tiers pour résoudre des réclamations complexes de manière détaillée, efficace et rapide.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7417294?gh_jid=7417294","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3303487,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7417294,"updated_at":"2026-04-03T10:20:56-04:00","requisition_id":"MULTI","title":"Spécialiste, Sécurité","company_name":"Airbnb","first_published":"2025-11-25T13:46:50-05:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On est à la recherche d\u0026#39;une personne talentueuse et expérimentée qui s\u0026#39;occupera de diverses préoccupations liées à la sécurité pour notre communauté, y compris les suivantes, mais sans s\u0026#39;y limiter : la discrimination, les menaces à la sécurité personnelle, la violence conjugale, le suicide ou l\u0026#39;automutilation, l\u0026#39;exploitation d\u0026#39;enfants, les agressions physiques et sexuelles, les activités liées à la drogue, le travail sexuel et la traite de personnes. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le ou la candidat·e retenu·e comprendra très bien comment identifier correctement des situations menaçantes et préjudiciables, communiquera avec empathie, fera preuve de discernement, prendra des décisions rapidement, aura comme objectif d\u0026#39;offrir le meilleur soutien possible aux personnes survivantes et permettra leur rétablissement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Il s\u0026#39;agit d\u0026#39;un poste à temps plein situé ici : Canada. Ce poste est un rôle de première ligne dans un centre d\u0026#39;appels où il y a des interactions directes avec les clients. Les candidats retenus ont besoin d\u0026#39;excellentes compétences en communication, d\u0026#39;une aptitude à la résolution de problèmes et d\u0026#39;une expertise en service à la clientèle. Ils doivent être en mesure de s\u0026#39;adapter et de réagir dans un environnement dynamique, parfois sous pression, tout en restant flexibles, proactifs, débrouillards, efficaces, très professionnels et respectueux de la confidentialité. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dans le cadre de ce poste, vous devez être flexible et accepter de changer d\u0026#39;équipe au sein du soutien à la communauté, ou encore d\u0026#39;assumer des responsabilités différentes de celles énoncées ci-dessous. La personne idéale est ouverte à l\u0026#39;évolution de ses fonctions en fonction des besoins de l\u0026#39;entreprise et elle restera flexible pour répondre à ces besoins.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu de la nature dynamique de ce travail, les responsabilités énoncées ci-dessous peuvent changer et des tâches supplémentaires peuvent être attribuées au besoin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de dossiers complexes\u0026amp;nbsp;: vous avez «\u0026amp;nbsp;perfectionné l\u0026#39;essentiel\u0026amp;nbsp;» de votre rôle, qui consiste à fournir le plus haut niveau de service à notre communauté.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients d\u0026#39;Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu\u0026#39;il s\u0026#39;agisse des outils Airbnb ou d\u0026#39;outils externes, dont le clavardage, les réseaux sociaux, la messagerie et le téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer de bout en bout des dossiers complexes dans le but de régler les problèmes des clients en suivant la méthodologie de travail et les directives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconnaître le type et la gravité des dossiers et bien les traiter en fonction du champ d\u0026#39;application du service et en faisant appel à d\u0026#39;autres équipes, le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prendre en charge des dossiers d\u0026#39;un certain degré de gravité ou de complexité sous étroite supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable de reconnaître et d\u0026#39;évaluer les comportements menaçants et risqués.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve de responsabilité et de discernement, ainsi qu\u0026#39;avoir la capacité de remettre en question la méthodologie de travail et de s\u0026#39;en écarter au besoin (uniquement avec l\u0026#39;approbation de la direction).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire montre d\u0026#39;une excellente ouverture aux commentaires de la direction, des équipes de qualité et du personnel clinique, et adopter rapidement des comportements pour améliorer la qualité de son travail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs points de vue sur un sujet ou une situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en mesure d\u0026#39;évaluer et de présenter plusieurs options pour régler un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être appelé·e, avec l\u0026#39;aide de la direction, à possiblement interagir avec les principales parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conjuguer efficacité et qualité :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A démontré sa capacité à gérer un plus grand nombre de dossiers sans nuire à la qualité de l\u0026#39;interaction et de la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participation à l\u0026#39;amélioration du service de sécurité : tirer parti de ses connaissances opérationnelles fonctionnelles pour soutenir la réussite de l\u0026#39;équipe.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour son ou ses services, comme demandé par la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir une expertise et des conseils techniques ou fonctionnels aux membres moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication avec les parties prenantes : commencer à découvrir le réseau avec d\u0026#39;autres équipes de prestation et des partenaires fonctionnels clés.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d\u0026#39;ouverture et se montrer accessible lors de la résolution de problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les facteurs clés de son poste et comment ils sont interreliés.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Parcours et expérience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir plus de trois ans d\u0026#39;expérience pertinente dans le service à la clientèle, la médiation, les services d\u0026#39;urgence, les opérations de Confiance et sécurité, ou encore avoir occupé des fonctions similaires dans un centre d\u0026#39;appels à passer des appels et à s\u0026#39;occuper des contacts clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir de l\u0026#39;expérience dans le domaine de l\u0026#39;hospitalité est un atout, en particulier le travail sur des plateformes technologiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à travailler pendant la fin de semaine et les jours fériés, ainsi que tôt le matin et le soir. L\u0026#39;horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à travailler dans un environnement sous haute pression en interagissant avec des images, des conversations et d\u0026#39;autres contenus sensibles, confidentiels et possiblement traumatisants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Compétences et expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir de l\u0026#39;entregent et de très bonnes compétences à communiquer à l\u0026#39;écrit comme à l\u0026#39;oral, y compris pour résoudre les conflits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable d\u0026#39;organiser un volume de travail élevé, d\u0026#39;effectuer plusieurs tâches à la fois et d\u0026#39;établir les priorités tout en travaillant dans le respect des horaires, y compris les pauses, les pauses-repas et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir des connaissances de base en informatique, y compris Apple/Mac OS et Google Suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtriser l\u0026#39;anglais. Connaître d\u0026#39;autres langues est un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en mesure de bien évaluer les risques, de comprendre le degré d\u0026#39;urgence, de faire preuve de discernement dans des situations risquées et de communiquer les informations les plus pertinentes aux parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable de s\u0026#39;adapter à de nouvelles tâches et responsabilités au besoin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire montre d\u0026#39;une attitude proactive pour relever de nouveaux défis et s\u0026#39;adapter à l\u0026#39;évolution des priorités et des environnements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à s\u0026#39;adapter à l\u0026#39;évolution des fonctions et des tâches avec ouverture et flexibilité, ainsi qu\u0026#39;à s\u0026#39;intégrer à une nouvelle équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;_________________________________________________________________________________________________________________________________________________________\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7569828?gh_jid=7569828","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3347732,"location":{"name":"British Columbia, Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7569828,"updated_at":"2026-03-01T19:31:25-05:00","requisition_id":"MULTI","title":"Spécialiste, Soutien Premium (mandarin)","company_name":"Airbnb","first_published":"2026-01-29T14:27:42-05:00","language":"fr","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Nous recherchons un(e) candidat(e) dévoué(e) et enthousiaste afin d’offrir un soutien exceptionnel en service à la clientèle à la communauté Airbnb en tant que Spécialiste principal(e), Soutien Premium. Le/la candidat(e) idéal(e) fait preuve de flexibilité, d’hospitalité, d’aptitudes analytiques et s’engage à offrir les plus hauts standards de service \u0026lt;strong\u0026gt;en anglais et en mandarin, tant à l’oral qu’à l’écrit\u0026lt;/strong\u0026gt;. \u0026lt;strong\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au British Columbia, Canada pour pouvoir effectuer son travail.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous apporterez :\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Le/la Spécialiste, Soutien Premium, travaille en première ligne et interagit directement avec les clients et les parties prenantes internes. À ce poste, vous serez principalement responsable de fournir un soutien complet aux membres clés de notre communauté confrontés à un problème relatif à leur réservation, notamment, mais sans s’y limiter, au segment Luxe. Vous prendrez en charge des dossiers, en assurant la résolution complète tout en favorisant des relations solides avec nos utilisateurs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Un(e) Spécialiste, Soutien Premium doit avoir de solides compétences en communication, en résolution de problèmes et en service à la clientèle. Vous devrez faire preuve d’une grande autonomie, être capable d’évaluer une situation et de toujours rechercher la solution la plus appropriée tant pour les hôtes, les utilisateurs que pour les parties prenantes internes. Dans le cadre de ce rôle, vous devez faire preuve de flexibilité et il se peut que vous soyez amené(e) à changer d’équipe au sein du Soutien à la communauté et/ou à occuper des responsabilités différentes de celles décrites ci-dessous. Le/la candidat(e) idéal(e) sera ouvert(e) à un rôle évolutif en fonction des besoins de l’entreprise et fera preuve de flexibilité pour répondre à ces besoins.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu du rythme rapide de ce travail, les responsabilités peuvent évoluer et des tâches supplémentaires pourraient vous être confiées au besoin.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Gestion de dossiers complexes: Offrir le niveau de service le plus élevé à notre communauté pour chaque dossier\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients et membres de la communauté Airbnb par tous les canaux actuels et futurs, tant à l’intérieur qu’à l’extérieur des outils Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assumer la pleine responsabilité des dossiers qui vous sont confiés, en assurant leur résolution complète, selon les processus, les directives de gestion et votre propre évaluation de la situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Devenir un(e) expert(e) des politiques et procédures Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travailler avec peu ou pas de supervision directe de la part de votre gestionnaire\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expliquer et simplifier des informations complexes, fournir le contexte approprié et répondre avec confiance à des questions complexes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à négocier et à faire la médiation entre l\u0026#39;hôte et l\u0026#39;invité pour résoudre les problèmes sur des réservations de grande valeur ou à fort enjeu\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticiper de façon proactive les attentes des utilisateurs quant à la résolution des dossiers, viser le meilleur résultat pour toutes les parties, sortir des sentiers battus et chercher constamment des compromis\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Allier efficacité et service sur mesure: Offrir un service client personnalisé et exceptionnel aux invités et hôtes en tenant compte de leurs besoins et préférences uniques\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Résoudre rapidement les problèmes des utilisateurs à leur entière satisfaction, en tenant compte du contexte et des circonstances spécifiques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer plusieurs dossiers en même temps avec efficacité et rapidité\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Justifier ses décisions et savoir quand faire des exceptions aux processus établis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personnaliser ses communications avec les utilisateurs et démontrer les plus hauts standards en matière d’hospitalité\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Contribuer à l’amélioration de votre équipe: Mettre à profit vos connaissances opérationnelles pour soutenir proactivement le succès de l’équipe\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fournir des recommandations quant à l’expérience communautaire et des occasions d’amélioration continue à la gestion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec la gestion et la direction pour identifier des incohérences dans les processus et politiques et recommander des améliorations pour le segment d’utilisateurs dédié\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soutenir la gestion dans les initiatives assignées, telles que l’amélioration de la performance, la consultation, l’expertise de domaine, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être prêt à assumer diverses tâches et responsabilités au besoin (y compris les changements d’équipe), démontrer de l’ouverture aux nouveaux défis et une approche proactive envers le travail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Engagement auprès des parties prenantes: Gagner la confiance des parties prenantes internes et externes grâce à une gestion de relations efficace et des résultats probants\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve de flexibilité, d’accessibilité et d’intégrité lors de la résolution de situations sensibles ou complexes, en se référant à la gestion au besoin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être disposé(e) à intervenir lors de situations d’urgence en soirée et les fins de semaine\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspirer une culture où la qualité est un principe fondamental\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plus de 3 ans d’expérience pertinente au sein d’équipes de service à la clientèle multiculturelles, de préférence dans l’industrie de l’hôtellerie (une expérience auprès d’une clientèle haut de gamme ou influente est un atout) et dans un rôle comportant des appels et des contacts avec la clientèle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en hôtellerie considérée comme un atout, surtout sur une plateforme technologique. Expérience préalable avec le téléphone, la messagerie ou le clavardage en direct pour interagir avec les utilisateurs / clients, un atout\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans l’engagement avec des parties prenantes de niveau directionnel pour résoudre des conflits de façon détaillée, efficace et dans les délais, ainsi que la capacité démontrée à expliquer des idées complexes de manière simple et claire\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler les fins de semaine et les jours fériés, ainsi que tôt le matin ou en soirée. Votre horaire peut changer selon les besoins de l’entreprise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellentes aptitudes de communication orale et écrite pour offrir un service client exceptionnel aux invités et hôtes, et interagir avec les parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aptitudes à l’écoute active\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathie et patience dans la gestion de situations clients, en particulier sous pression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences organisationnelles, notamment en matière de priorisation, de gestion de tâches multiples, d’attention aux détails et d’atteinte des objectifs et engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion pour le service à la clientèle exceptionnel et l’établissement de normes élevées\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à prospérer dans un environnement ambigu, rapide et complexe, faire preuve de proactivité pour répondre rapidement et efficacement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à évaluer avec précision les risques, à comprendre l’urgence, à faire preuve de bon jugement et à partager les informations les plus pertinentes avec les parties prenantes, y compris les dirigeants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité d’adaptation à de nouvelles tâches et responsabilités selon les besoins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attitude proactive face aux nouveaux défis et capacité à s’ajuster aux priorités et environnements changeants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à s’adapter à l’évolution des tâches et fonctions avec ouverture et flexibilité, ainsi qu’à changer d’équipe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise avancée de l’informatique, incluant Apple/Mac OS, Google Suite, et connaissance des systèmes CRM et capacité d’apprendre rapidement de nouveaux outils\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;La maîtrise de l’anglais et du mandarin, à l’oral et à l’écrit, est requise\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre lieu de travail:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et le sentiment d’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s’engage à travailler avec le bassin de talents le plus vaste possible. Nous croyons que la diversité des idées favorise l’innovation, l’engagement et nous permet d’attirer des personnes créatives, tout en développant les meilleurs produits, services et solutions. Nous encourageons toutes les personnes qualifiées à poser leur candidature.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également d’offrir un processus de recrutement et d’entrevue inclusif pour les personnes handicapées. Si vous êtes un(e) candidat(e) ayant un handicap et avez besoin d’un accommodement raisonnable pour soumettre votre candidature, veuillez nous contacter à : reasonableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les mesures d’adaptation nécessaires pour appuyer votre processus de recrutement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous prions de nous contacter seulement si votre handicap vous empêche de compléter notre formulaire de candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7566181?gh_jid=7566181","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3346810,"location":{"name":"Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7566181,"updated_at":"2026-03-27T03:24:47-04:00","requisition_id":"MULTI","title":"Specialist, Premium Support","company_name":"Airbnb","first_published":"2026-01-27T09:57:14-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency both English and Japanese\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64274,"name":"Japan","location":null,"child_ids":[625],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/6852954?gh_jid=6852954","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3136742,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6852954,"updated_at":"2026-03-06T18:57:12-05:00","requisition_id":"MULTI","title":"Specialist, Premium Support","company_name":"Airbnb","first_published":"2025-04-30T20:20:40-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work. \u0026lt;strong\u0026gt;Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan\u0026lt;/strong\u0026gt;. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;____________________________________________________________________________________________________________________________________________________________\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7762084?gh_jid=7762084","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400555,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7762084,"updated_at":"2026-03-28T07:18:51-04:00","requisition_id":"MULTI","title":"Specialist, Premium Support Associate.","company_name":"Airbnb","first_published":"2026-03-28T07:18:51-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support Associate. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support Associate functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support Associate, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium SupportAssociate needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete\u0026amp;nbsp;\u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt;\u0026amp;nbsp;resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, effectively mediate between Guests and Hosts to explore creative solutions and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mindset, good judgment and high level of integrity while having the aptitude\u0026amp;nbsp; to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases concurrently, without negatively impacting quality of resolution and user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances; while remaining on budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Stakeholder engagement: You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams exposure to the hospitality industry and experience to handle High Networth Individuals, Noteworthy and influential clientele via channels like Phone, Emails and Messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Graduate or above preferred,\u0026amp;nbsp; with experience in servicing \u0026amp;nbsp;high-profile, influential, noteworthy clientele for Top Tier Organization like American Express, Amazon, Apple, Barclays etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience with prior experience in multi-channel servicing through\u0026amp;nbsp; phone, messaging, or live chat\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively work from office\u0026amp;nbsp; in a 24/7 environment including weekend days and public holidays, as well as early morning/evening/Night shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work Location Delhi/NCR\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar of user expereince\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, other languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hybrid Work Requirements \u0026amp;amp; Expectations:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workspace\u0026lt;/strong\u0026gt;: A dedicated, quiet, and private workspace free from interruptions and external noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Internet Connectivity\u0026lt;/strong\u0026gt;: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professionalism:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Confidentiality \u0026amp;amp; Security:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹880,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,250,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/6188716?gh_jid=6188716","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":2943868,"location":{"name":"British Columbia, Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6188716,"updated_at":"2026-03-01T18:00:33-05:00","requisition_id":"MULTI","title":"Specialist, Premium Support (French)","company_name":"Airbnb","first_published":"2024-08-16T20:14:08-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both\u0026amp;nbsp;\u0026lt;strong\u0026gt;English and French, spoken and written\u0026lt;/strong\u0026gt;. \u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Language proficiency in English and French, written and spoken, other languages are a plus.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work.\u0026lt;/strong\u0026gt; Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7300159?gh_jid=7300159","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3265445,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7300159,"updated_at":"2026-04-02T13:34:22-04:00","requisition_id":"ONE","title":"Specialist, Premium Support (German)","company_name":"Airbnb","first_published":"2025-10-07T07:52:55-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;117\u0026quot; data-end=\u0026quot;356\u0026quot;\u0026gt;This is a \u0026lt;strong data-start=\u0026quot;142\u0026quot; data-end=\u0026quot;174\u0026quot;\u0026gt;remote role based in Ireland\u0026lt;/strong\u0026gt;. Candidates\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;215\u0026quot; data-end=\u0026quot;257\u0026quot;\u0026gt;must have the right to work in Ireland\u0026lt;/strong\u0026gt; by the start date. \u0026lt;strong data-start=\u0026quot;277\u0026quot; data-end=\u0026quot;312\u0026quot;\u0026gt;Relocation support is available\u0026lt;/strong\u0026gt; for candidates moving from other countries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;358\u0026quot; data-end=\u0026quot;521\u0026quot;\u0026gt;You must be \u0026lt;strong data-start=\u0026quot;398\u0026quot; data-end=\u0026quot;435\u0026quot;\u0026gt;fluent in both English and German\u0026lt;/strong\u0026gt;, with \u0026lt;strong data-start=\u0026quot;442\u0026quot; data-end=\u0026quot;502\u0026quot;\u0026gt;advanced proficiency in spoken and written communication\u0026lt;/strong\u0026gt; in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and German, spoken and written. This is a full time position based in Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and German, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and German, written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Ireland to be able to conduct their work. We are open to candidates relocating from other countries.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€45.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€45.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7542898?gh_jid=7542898","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339102,"location":{"name":"Seoul, Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7542898,"updated_at":"2026-02-17T09:05:32-05:00","requisition_id":"MULTI","title":"Specialist, Premium Support (Korean Speaking)","company_name":"Airbnb","first_published":"2026-01-15T14:47:21-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Korean, spoken and written. This is a full time position based in South Korea.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in Korean and English, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and Korean, written and spoken, is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64275,"name":"South Korea","location":null,"child_ids":[626],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7569827?gh_jid=7569827","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3347732,"location":{"name":"British Columbia, Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7569827,"updated_at":"2026-03-01T19:30:33-05:00","requisition_id":"MULTI","title":"Specialist, Premium Support (Mandarin)","company_name":"Airbnb","first_published":"2026-01-29T14:27:32-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both\u0026amp;nbsp;\u0026lt;strong\u0026gt;Mandarin and English, written and spoken. This position is Canada, British Columbia - Remote Eligible.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Language proficiency in English and Mandarin, written and spoken, other languages are a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is Canada, British Columbia - Remote Eligible.\u0026lt;/strong\u0026gt; The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7542996?gh_jid=7542996","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3339144,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7542996,"updated_at":"2026-03-11T04:59:51-04:00","requisition_id":"MUL","title":"Specialist, Premium Support (Mandarin Speaking)","company_name":"Airbnb","first_published":"2026-01-15T15:14:11-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Mandarin, spoken and written. \u0026lt;strong\u0026gt;This is a full time position based in Singapore.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the \u0026lt;strong\u0026gt;Luxury segment\u0026lt;/strong\u0026gt;. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs \u0026lt;strong\u0026gt;strong communication skills in English and Mandarin\u0026lt;/strong\u0026gt;, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Language proficiency in English and Mandarin, written and spoken.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/6960651?gh_jid=6960651","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3165765,"location":{"name":"British Columbia, Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6960651,"updated_at":"2026-03-01T18:04:04-05:00","requisition_id":"MULTI","title":"Specialist, Premium Support (Spanish)","company_name":"Airbnb","first_published":"2025-06-06T14:16:00-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both \u0026lt;strong\u0026gt;English and Spanish, spoken and written. \u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Specialist, Premium Support functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and Spanish, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and Spanish, written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work. Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan\u0026lt;/strong\u0026gt;. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7417293?gh_jid=7417293","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3303487,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7417293,"updated_at":"2026-04-03T10:19:19-04:00","requisition_id":"MULTI","title":"Specialist, Safety","company_name":"Airbnb","first_published":"2025-11-25T13:46:49-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, \u0026amp;nbsp;and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full time position based in Canada - Remote. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, other languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7579193?gh_jid=7579193","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3350920,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7579193,"updated_at":"2026-02-04T13:14:51-05:00","requisition_id":"ONE","title":"Staff, Advanced Analytics, CS Safety","company_name":"Airbnb","first_published":"2026-02-04T13:14:51-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Staff Advanced Analyst to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS Safety organization.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive day to day analytics and create scalable data tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about solving complex problems within the Community support domain with data \u0026amp;amp; insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and drive data-driven roadmaps for the CS Safety working groups. Recommend actionable solutions backed by data and metrics to product and operational problems, with the ability to effectively communicate with Product, Operations \u0026amp;amp; Engineering managers of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and own an insights and reporting platform that measures and improves the effectiveness of behaviors, product interfaces, and processes across the CS Safety platform and contact center network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data modeling of the various entities using tools \u0026amp;amp; frameworks for optimizing community and agent experiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and evaluate key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate emerging safety risks through early-warning indicators, trend analysis, predictive modeling, and scenario planning to assess operational risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence experimentation \u0026amp;amp; measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience supporting safety, risk, Trust \u0026amp;amp; Safety, compliance or employee wellbeing in high-volume call center or customer operations environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable operating independently with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of influencing senior leaders and driving outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$176,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7440935?gh_jid=7440935","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309480,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7440935,"updated_at":"2026-03-26T19:07:10-04:00","requisition_id":"ONE","title":"Staff, Advanced Analytics, Incentives","company_name":"Airbnb","first_published":"2026-01-27T17:57:56-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb, a global leader in the travel and hospitality industry, is dedicated to creating a world where anyone can belong anywhere. With our unique accommodations and experiences, we connect travelers with local hosts across the globe. As we continue to innovate and grow, we\u0026#39;re looking for dynamic individuals to join our team and help shape our trajectory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Airbnb is seeking a Staff, Advanced Analytics, Incentives to support our growth with innovative incentives to drive supply growth. The individual in this role will focus on in-depth data analysis, metric definition, benchmark creation, experimentation, and synthesis to high-level insights for prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced data analysis to extract actionable insights that inform strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with business teams, providing data-driven insights to support strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze broad data to understand the impact of incentives on bookings, attach rate, revenue, profitability, occupancy, rebooking rate, churn, and other key metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define new metrics and identify leading indicators of key business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build dashboards to track key performance metrics across markets and customer segments to establish benchmarks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct A/B tests to improve business performance and maximize incrementality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including Strategic Finance, Data and Analytical Engineering, and Data Science, to align strategies and leverage synergies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in advanced analytics or business data science within a marketplace or business strategy setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in at least one programming language (Python or R) and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-assisted analytics (Claude, ChatGPT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of econometric and statistical analysis, and experience in applying these skills to derive insights from broad data sets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7733495?gh_jid=7733495","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3393555,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7733495,"updated_at":"2026-04-01T12:51:16-04:00","requisition_id":"MULTI","title":"Staff Analytics Engineer ","company_name":"Airbnb","first_published":"2026-03-18T17:06:14-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are currently hiring for multiple teams:\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Foundational Data team\u0026lt;/span\u0026gt;: Our mission in the Foundational Data team is to build and maintain high quality datasets frequently used across all of Airbnb.\u0026amp;nbsp; We set company-wide standards that decide how locations are grouped into regions, visitors are measured based upon site traffic, bot traffic is separated from organic traffic, and cloud costs are attributed to Airbnb services.\u0026amp;nbsp; This data is used to build public financial reports, drive strategic marketing decisions, and manage operational costs.\u0026amp;nbsp; By collaborating with cross-functional teams, you will have the opportunity to drive significant business impact.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;AirCover Data Foundation:\u0026amp;nbsp; \u0026lt;/span\u0026gt;The AirCover Data Foundation team is responsible for providing trustworthy, consistent data and metrics to facilitate business insights, informed decision-making, and seamless operations across Airbnb\u0026#39;s AirCover programs, such as Guest Travel Insurance, AirCover for Hosts, and AirCover for Guests. The team manages the end-to-end data lifecycle for guest and host protection programs, encompassing data ingestion and reconciliation with external insurance partners, as well as the construction of curated, offline analytics-ready data assets. This foundational data supports critical business functions, including claims and operations reporting, product experimentation, financial reconciliation, and the executive dashboards utilized by stakeholders across Product, Engineering, Operations, Finance, and Data Science.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As AirCover continues its expansion into new markets and the introduction of new protection offerings, the data team plays a fundamental role in enabling trusted, data-driven decisions at every organizational level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Foundational Data team: As a Staff Analytics Engineer, you will bring a unique lens to our data strategy and provide in-depth technical mentorship and leadership to the team. We are looking for someone with expertise in data modeling, metric development, and large-scale distributed data processing frameworks like Presto or Spark. Leveraging our internal, top-tier data tooling alongside other resources, you will empower both technical and non-technical teams across Airbnb to utilize our data for making decisions grounded in evidence.\u0026amp;nbsp; Staff-level engineers are expected to do this with a minimal amount of supervision.\u0026amp;nbsp; We value innovative thinkers who consistently seek smarter and more efficient solutions while managing daily operations, deadlines, and collaborating with team members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Aircover team:\u0026amp;nbsp; As a Staff Analytics Engineer, you will provide technical leadership and mentorship, acting with high autonomy to define and drive the long-term metrics architecture, data quality standards, event logging, and instrumentation for your domain, particularly within the AirCover organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate closely with Product, Business Partners, Data Engineering, and Data Science to design and evolve core data models and business metrics that fuel executive reporting, operational dashboards, experimentation, and strategic decision-making.\u0026amp;nbsp; This influential role focuses on building trusted, scalable data foundations at the intersection of data, insurance, and trust \u0026amp;amp; safety, ensuring Airbnb can make data-driven decisions at scale and deliver on its promise to protect Hosts and Guests. You will review and set a high bar for quality for engineers\u0026#39; work, acting as a thought partner to leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop high quality data assets to satisfy a wide range of use-cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop frameworks and tools to scale insight generation to meet critical business and infrastructure requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate and build strong partnerships with other data practitioners throughout Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the trajectory of data in decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve trust in our data by championing for data quality across the stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence event logging instrumentation best practices and participate in architecture designs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience with a BS/Masters or 6+ years with a PhD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in SQL and proficient in at least one data engineering language, such as Python or Scala\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise using business intelligence and reporting tools like Superset and Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in large-scale distributed data processing frameworks like Presto or Spark\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in data modeling for data warehouses and/or metrics repositories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with an ETL framework like Airflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and mature communication skills: ability to distill complex ideas for technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to provide technical leadership and mentorship, guiding teams on best practices and contributing to the development of analytic engineering strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience exploring and leveraging LLM AI’s in every-day tasks (coding, documentation, etc…)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong capability to forge trusted partnerships across working teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nice to have:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scaling data tasks via automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in large-scale cloud-based software engineering or system architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AB experimentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML algorithms, including their dependencies on data, as well as their respective strengths and limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing and/or leveraging high quality data visualization tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7380185?gh_jid=7380185","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3290125,"location":{"name":"Brazil - Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7380185,"updated_at":"2026-03-17T19:44:42-04:00","requisition_id":"ONE","title":"Staff Android Automation Engineer","company_name":"Airbnb","first_published":"2025-11-06T12:13:39-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Staff Automation Engineer, you will help us meet this challenge by driving the strategy towards comprehensive automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive collaboration with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience in software testing and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge in at least one programming language (e.g., Kotlin, Java) and strong scripting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of test automation methodologies, tools, and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with automation frameworks (e.g., Espresso)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills towards facilitating interactions with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science/engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (reading, writing, and speaking) is essential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}]},{"absolute_url":"https://careers.airbnb.com/positions/7539152?gh_jid=7539152","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3337849,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7539152,"updated_at":"2026-01-23T12:32:11-05:00","requisition_id":"ONE","title":"Staff Android Engineer, Reservation Management \u0026 Additional Products","company_name":"Airbnb","first_published":"2026-01-23T12:32:11-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Reservation Management \u0026amp;amp; Additional Products\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Reservation Management team drives critical booking and post-booking flows in the Guest and Host Product. The team is responsible for large engineering systems that power Reservation Details, Order management and Alterations among other areas. Furthermore, this team is also responsible for the Experiences product booking flow along with a charter to explore newer product areas, executing on them end to end.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an engineering leader who can be a champion for the Android community in the broader team, while driving end-to-end development of key products. Experience with building scalable practices that generally guide Android development for a series of products is a quality we are looking for. The ideal candidate should have demonstrated proficiency in collaborating closely with Design partners to rapidly ideate, prototype, develop, and ship innovative product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/tagged/mobile\u0026quot;\u0026gt;Mobile culture at Airbnb\u0026lt;/a\u0026gt;, also meet our Reservation Management leader - \u0026lt;a href=\u0026quot;https://www.linkedin.com/in/thomasnourse/\u0026quot;\u0026gt;Tommy Nourse\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement scalable Android practices across the Reservation Management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a champion of the team’s Android community, mentor other engineers and uplevel the broader team’s culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investments into new technical capabilities that push the envelope and unlock product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate prototypes to high quality, scalable, and maintainable production code through iterative development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing unit and integration tests, reviewing other’s code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise building and maintaining high-performance and scalable consumer Android applications, preferably using Kotlin and Jetpack Compose.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid engineering and coding skills. Understanding of basic data structures and asynchronous programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor and grow more junior engineers (set and drive best practices for Android client development)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personal projects that show an aptitude for technical excellence and product sense\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in areas outside of your usual comfort zone and show motivation for personal growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in innovations within the mobile industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have: demonstrated design and UX sensibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7774153?gh_jid=7774153","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3404069,"location":{"name":"Remote - US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7774153,"updated_at":"2026-04-02T15:35:33-04:00","requisition_id":"ONE","title":"Staff Backend Engineer, Core Entities Data Foundation","company_name":"Airbnb","first_published":"2026-04-02T12:50:24-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Marketplaces Data and AI is a group of passionate machine learning, software, data, and analytics engineers. We are responsible for developing new, cutting-edge AI and data products that leverage Airbnb’s massive datasets across Users, Listings, Pricing, and Supply/Demand. You will be a crucial part of the Guest and Host organization, developing a semantic model for our Core Entities and Events that powers the experiences of millions of guests and hosts globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own some of the most critical data systems at Airbnb, building a semantic model that autonomously drives both infrastructure and code changes. This role will focus on building new capabilities in our data ecosystem: a platform that proactively detects issues, orchestrates solutions and seamlessly integrates human-in-the-loop workflows for expert guidance. Your contributions will shift Airbnb from storing massive amounts of data to intelligently organizing and utilizing it, empowering our product and operations teams to move faster and deliver a resilient, high quality experience for our global community of Guests and Hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop an actionable technical strategy from our ambitious vision to drive infrastructure and code from a semantic model of the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve and expand our detection systems to find more complex issues and integrate human-in-the-loop workflows for subject matter expert guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and develop systems that autonomously orchestrate infrastructure and code changes based on findings from our detection platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Machine Learning, Data Engineering, and Product teams to ensure deep integration in the product space, not just a siloed project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for improvement, champion the adoption of best practices in engineering architecture, perform technical design reviews, and enhance our software engineers across team boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research the latest innovations in semantic modeling and AI-driven infrastructure, actively sharing these insights to act as a thought leader within Airbnb’s engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant software development industry experience in a fast-paced tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or PhD in CS or related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with backend systems in large-scale service-oriented architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how deep backend systems are expressed in the UX shown to customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end mentality that transcends team boundaries and helps find globally optimal solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, system quality and user experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7609100?gh_jid=7609100","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3360544,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7609100,"updated_at":"2026-03-04T15:10:19-05:00","requisition_id":"One","title":"Staff Backend Engineer - Hosting Services","company_name":"Airbnb","first_published":"2026-02-11T17:21:01-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building a new set of tools to make it easier for people to connect and host on Airbnb. Our team focuses specifically on co-hosting and ways to make it easier for people to host together as a team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the team and in collaboration with engineering teams based in San Francisco, London, and Paris, you will focus on elevating this project from regional to global.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What kind of Software Engineer are we looking for?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Hosting Services Staff Engineer, you’ll lead the development and refinement of major subsystems powering the hosting services systems.\u0026amp;nbsp; This includes developing new and refined product features, supporting day-to-day operations, identifying patterns and building systems and patterns to streamline development and increase quality over time, performing and presenting technical \u0026amp;amp; product deep dives to relevant stakeholders, and strategic planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the staff level, our engineers are responsible for establishing a technical vision and then delivering a solution that is flexible, always available, efficient, and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design the future state of our technical systems by combining a strategic understanding of our highest level product goals with a deep understanding of our existing systems to inform the right technical and product tradeoffs for both short and long term\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead engineers—both inside and outside your immediate team—in building out these technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the development of product and UX requirements by engaging early and often with designers, product managers and other stakeholders to help steer teams on the most efficient path towards overall goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of technical quality from design, through code review, to production operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers in developing their technical and collaboration skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and propose solutions to problems coming in the way of technical and product engineering excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, engineering, data science, data engineering, UX and numerous platform teams within Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant software development industry experience in a fast-paced tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with backend systems in large-scale service-oriented architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how deep backend systems are expressed in the UX shown to customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end mentality that transcends team boundaries and helps find globally optimal solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, system quality and user experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7763307?gh_jid=7763307","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400786,"location":{"name":"Remote, USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7763307,"updated_at":"2026-03-27T17:58:13-04:00","requisition_id":"ONE","title":"Staff Backend Engineer, Reservations and Additional Products","company_name":"Airbnb","first_published":"2026-03-27T17:58:13-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Reservations and Additional Products team owns the storage and alteration of core Reservation data that power Airbnb’s Stays, Experiences and Services. In addition, we also steward the Order Data system, Gift Cards platform, and post-booking purchase flows, all of which have the goal of growing the capabilities of the Airbnb e-commerce engine.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investments into new technical capabilities that push the envelope and unlock product innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate prototypes to high quality, scalable, and maintainable production code through iterative development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and improve coding standards, development processes and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical guidance to engineers, fostering a culture of knowledge sharing and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in a hands-on software engineering role in backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in the following: Java/Kotlin. JavaScript, React is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise in backend systems within large-scale service-oriented architectures containing mission critical data. Fullstack product experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive alignment, manage projects and effectively collaborate with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentorship of senior developers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7360248?gh_jid=7360248","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3282546,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7360248,"updated_at":"2026-03-26T09:03:30-04:00","requisition_id":"ONE","title":"Staff Data Scientist - AI-enabled Product Understanding (Inference)","company_name":"Airbnb","first_published":"2026-01-08T13:58:45-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Millions of users navigate Airbnb’s app daily in their end-to-end journey from Homepage and Search through Booking and On-Trip. These usage patterns are directly connected to our Search and Discovery experience, including the placements, formats and content of information surfaced to users through our app. To help our guests, Merchandising and Recommendations systems are continuously being optimized, powered by hundreds of online experiments and data products designed to mine user preferences and deliver a compelling and holistic end-to-end personalized user experience designed to delight and make finding travel accommodations easy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner directly on growth initiatives to build, ship, measure incrementality of bookings/attach rate/revenue, and optimize 0-to-1 customer-facing features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thought partnership with Product to define strategy, sequence iteration, scale impact via science frameworks and as the go-to tech lead around data, experimentation, and domain understanding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build observational causal inference models to deeply understand guest intent, identify underlying mechanisms, and build data products to measure impact, and inform feature objectives and tradeoffs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion AI-enabled Product Understanding, to scale data-driven frameworks, robust measurement, and compelling storytelling of data learnings to guide recommendations and roadmaps with senior leaders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will be curious, optimistic, and relentless at leading innovation in using AI tools to scale experimentation and data-driven decisions, development of domain-relevant input metrics, and continuous understanding of tradeoffs and end-to-end guest product journeys. You will hold a high bar for customer experience and a strong desire to accurately understand user behavior and drive business growth over both Homes and non-Homes verticals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Causal inference expertise with marketplace product experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred domain in search and discovery, recommendations, UX, personalized evidence systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Statistics, Economics, Computer Science or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience and a Master’s degree or PhD in a quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience and customer mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with building proof-of-concept prototypes. Passionate about AI and possessing a learner’s attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in SQL and at least one of Python or R\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to be driven and succeed in both collaborative and independent work environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and employee travel credits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7551313?gh_jid=7551313","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3341969,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7551313,"updated_at":"2026-02-26T15:02:13-05:00","requisition_id":"OnE","title":"Staff Data Scientist, Forecasting-Finance","company_name":"Airbnb","first_published":"2026-01-20T18:28:05-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb has become a global platform that connects travelers and hosts from over 34,000 cities. As such, it has collected a diverse set of numerical, textual, visual, and unstructured data, which can be mined for insights that will propel our community and product forward.\u0026amp;nbsp; We are looking for a talented Staff Data Scientist to join our Forecasting team, focusing on Revenue \u0026amp;amp; Cancellation modeling.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Staff Data Scientist to join our forecasting team, operating at the intersection of statistical forecasting and financial strategy. The role focuses on owning forecasting within the revenue pipeline and hierarchy, including model selection, system design, automation, and ongoing performance management. We are looking for a self-directed practitioner who can reason about evolving business dynamics, make principled tradeoffs, and ensure forecasts remain reliable and decision relevant as the business changes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the design, operation, and evolution of end to end forecasting systems for revenue drivers, including data pipelines, model components, validation logic, and automated delivery into planning and financial workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Select, adapt, and maintain forecasting approaches appropriate to each problem context, balancing accuracy, stability, interpretability, and operational cost rather than optimizing for modeling sophistication alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in stakeholder management, effectively communicating with various teams and levels within the organization to gather input and share insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the process of extracting actionable insights from complex data sets to influence business growth and strategic decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve forecasting infrastructure and processes to reduce manual intervention, shorten cycle time, and increase trust in outputs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience in a fast-paced tech environment with a BS/Master’s in a technical field related to mathematics, statistics, machine learning, or 6+ years of relevant experience and a PhD in similar fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive industry experience applying forecasting in production settings, with demonstrated ownership of forecasting pipelines or decision systems, not just standalone models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in SQL and relational databases, along with strong fluency in programming languages such as R, Python, and Stan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building automated modeling workflows, including backtesting frameworks, model validation, scheduled retraining, and performance monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with version control, reproducibility, and data quality practices required for operating models in regulated or high visibility financial contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working across disciplines and making tradeoffs between statistical rigor, engineering complexity, and business constraints.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for candidates with strong technical judgment who want to own how forecasts are built, operated, and used at the financial core of the business. The position emphasizes end-to-end forecasting systems, from data and models through automation, monitoring, and decision support, rather than isolated modeling work. If you are motivated by making forecasts reliable, interpretable, and consequential for real financial decisions, we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7705161?gh_jid=7705161","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3386348,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7705161,"updated_at":"2026-03-23T16:43:05-04:00","requisition_id":"ONE","title":"Staff Data Scientist, Marketplace Optimization and Ranking","company_name":"Airbnb","first_published":"2026-03-11T11:48:02-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join the Search and Personalization Data Science team, which drives how guests discover homes on Airbnb. Search is the core entry point to the marketplace, and our team works at the intersection of ranking systems, marketplace dynamics, and emerging AI-powered search experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We build the data products, modeling frameworks, and experimentation systems that power Airbnb’s search and recommendation stack. Our work ensures search results are highly relevant for guests while supporting the long-term health of the marketplace by balancing demand, supply, and ecosystem quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team partners closely with Relevance Engineering, Product, and AI Search teams to develop new ranking approaches, evaluate product changes, and guide decision-making through rigorous measurement and modeling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will develop models, measurement frameworks, and data products that improve how listings are ranked, recommended, and discovered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work will focus on three key areas:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop models and analytical frameworks that improve listing ranking and recommendation. This includes incorporating marketplace dynamics such as listing availability, supply quality, and long-term ecosystem health into ranking decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design experiments and evaluation frameworks to understand the impact of search and AI-driven product improvements. You will ensure that product decisions are grounded in rigorous measurement and causal inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable data products and modeling pipelines that power ranking features, query understanding, and personalization. Your work will help enable the next generation of AI-powered search experiences at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;As a Staff-level leader, you will also:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Relevance Engineering and Product to launch high-impact search improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set technical direction for modeling and experimentation in Search and Personalization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other data scientists and raise the bar for building durable data products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect marketplace thinking, modeling, and experimentation across teams to guide product strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional collaboration: You will actively collaborate with teams across product, engineering, and operations to integrate data science insights into initiatives aimed at enhancing supply acquisition, retention, and success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder engagement: You will engage with stakeholders to understand their business objectives and provide data-driven solutions tailored to these goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus time – To build machine learning models, develop inference frameworks, and build prototypes and other data products to scale your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Autonomy – To apply and investigate state-of-the-art innovations to uplevel Airbnb status-quo approaches to technical problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly present work internally to engineering, product, and business strategy stakeholders to iterate and generate excitement on roadmap progress\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience and a Master’s degree or PhD in a quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fluency in Python or R for hands-on IC work and SQL for advanced data analysis at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with causal inference and machine learning techniques, ideally in a multi-sided platform setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to succeed in collaborative environments with cross-functional stakeholders and also in independent work environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate clearly and effectively to audiences of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7705262?gh_jid=7705262","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3386395,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7705262,"updated_at":"2026-03-11T12:20:07-04:00","requisition_id":"ONE","title":"Staff Data Scientist, Pricing","company_name":"Airbnb","first_published":"2026-03-11T12:19:22-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build pricing products for Airbnb hosts. Your core team will consist of data scientists within the Guest \u0026amp;amp; Host Data Science organization, who develop models, foundational tools, and insights to improve the Airbnb marketplace and product for guests and hosts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will contribute to the development of a pricing guidance system for hosts, as well as methods (experimental and observational) to measure the impact of pricing feature launches. In addition, you will drive innovative pricing science through strategic initiatives, including early-stage and ambiguous 0-to-1 projects that require scientific rigor and creative business insight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your most impactful work will involve:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with product and cross-functional teams to pioneer pricing strategies and guidance for hosts, translating advanced modeling into actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing foundational models and experimental approaches that balance supply and demand in the marketplace, leveraging empirical methods to assess and iterate on pricing feature impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Crafting compelling data narratives to surface actionable insights, empower data-driven decision making, and influence the future direction of Airbnb’s pricing ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing a deep understanding of how hosts think about pricing and\u0026amp;nbsp; navigate and re-engage with our app via analysis and research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing a strong relationship with cross-functional partners in Product, Engineering and Analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing software (Python, SQL, R) to model, simulate and measure the impact of new pricing features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creatively diving into data to understand the differential effects of pricing feature launches and turning that understanding into clear insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicating learnings and insights to leaders and partners in a simple and lucid way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Computer Science, Statistics, Econometrics or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience with Masters and 6+ years with a PhD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with experimentation, causal observational analysis, and pricing systems/marketplaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding skills in SQL and either Python or R. Comfort with developing proof-of-concept prototypes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to succeed in both collaborative and independent work environments, autonomously set a roadmap for business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/6717690?gh_jid=6717690","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3099065,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6717690,"updated_at":"2026-01-26T12:00:56-05:00","requisition_id":"MULTI","title":"Staff Experience Designer","company_name":"Airbnb","first_published":"2025-04-14T22:38:49-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Experience Designer, you will partner with supporting disciplines such as writers, researchers, product specialists and engineers to build beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning both the online and offline experiences we create for our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Staff Experience Designer will be focused on innovation, both near-term and long-term.\u0026amp;nbsp; The focus of this team will be on new product areas, launches, strategic initiatives and partnerships and creative vision. You will oversee multiple initiatives from insight to strategy, to launch across all platforms and devices that advances our mission of connection and belonging. As a design thought leader across multiple product areas, you hold high design standards and accountability for the work. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support and shape the evolution of the Airbnb platform from a design perspective; ensure consistency with, and contribute to, our brand architecture and product architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Managers, Engineers, Data Scientist, Researchers and Writers to define problems \u0026amp;amp; goals, map user flows, prototype interactions, and launch new products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence leadership decision making through a clear point of view and define and solve highly complex problems autonomously.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide indirect leadership and mentorship for a team of designers through the end-to-end interaction and visual design of products and services for a global audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate business challenges and independently create product solutions. Indirectly lead the work of a team of talented designers, writers, program managers, researchers, product managers and engineers as the defacto creative director of innovative projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with leaders inside and outside of core product teams; strong communication and executive stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a keen understanding of the technological, business and user opportunities and constraints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Designer/Design Leader with 10+ years of experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent visual and interaction skills and craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defines the design direction and process and can lead others through it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can accurately scope their work as well as their teammate\u0026#39;s.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can effortlessly motivate and drive small to medium teams to transform a product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to help a team navigate ambiguity, set vision, and set strategy for global products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems-thinker with the ability to think beyond the pixels and design for offline experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with making complex information, tools, and services easily digestible for your audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong storytelling, presentation, communication and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing platforms and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and collaborating with research and writing\u0026amp;nbsp; disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0 to 1 experience or experience redesigning major elements of product, experience or service design.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$238,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7697119?gh_jid=7697119","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3383561,"location":{"name":"Remote, USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7697119,"updated_at":"2026-03-30T22:20:57-04:00","requisition_id":"ONE","title":"Staff Frontend Engineer, Search Feed","company_name":"Airbnb","first_published":"2026-03-11T12:12:12-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The team you will join\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Search Feed team is responsible for the core search product experience. The team works on business critical projects such as \u0026lt;a href=\u0026quot;https://news.airbnb.com/product-releases/airbnb-2025-summer-release/\u0026quot;\u0026gt;Airbnb Services\u0026lt;/a\u0026gt;, \u0026lt;a href=\u0026quot;https://news.airbnb.com/product-releases/airbnb-2023-winter-release/\u0026quot;\u0026gt;Guest Favorites\u0026lt;/a\u0026gt;, and reimagining the search experience using AI—our features are used by millions of people and bring in millions of dollars in annual revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team is highly collaborative with partners in design, product, and data science. We also work closely with other engineering teams that own ranking and personalization systems, and various platform teams that enable engineers to develop more effectively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, we focus heavily on strengthening our technical foundation. Our work includes architecting scalable solutions that support our growing set of search features, addressing critical codebase pain points to boost developer productivity, and building robust infrastructure that enhance the performance and reliability of search features.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The difference you will make\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;You will play a leading and impactful role in building world-class search experiences for millions of Airbnb users. You\u0026#39;ll solve architectural, performance, and scalability challenges while working with our codebase. You\u0026#39;ll also guide engineers and foster a culture of knowledge sharing and continuous learning.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;On a typical day, you might\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Give early directional feedback to stakeholders on the technical scope and feasibility of large and complex features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype new features to collect feedback, uncover technical challenges, and iterate with design and product partners to reach ideal product solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow data-informed approaches to conduct experiments and iterate on the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas of codebase for architectural improvements, and drive a proposal to address them in service of creating performant, reliable and scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver the technical design or implementation of a key foundational initiative to enable multiple features and products on Airbnb’s Search product surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review technical designs or code reviews from partner engineering teams building features on Airbnb’s Search product surfaces, enabling them to move fast while guiding them on best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor, guide, advocate and support the career growth of a team member.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years experience developing web applications at scale with a large customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in building and maintaining performant and scalable consumer web applications, ideally using React, TypeScript, and GraphQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong passion for frontend development with depth and breadth in frontend architecture and component design best practices, client performance, a11y, and styling. Experience with motion and prototyping is a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to collaborate with cross functional partners and across engineering teams. Excellent communication skills and ability to present tradeoffs and iterate towards ideal solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and flexible mindset to embrace changing priorities, and willingness to shift focus between building new product experiences and driving improvements to our technical foundations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about technical quality. Strong collaborator in code reviews and architecture discussions, and motivated to improve the team\u0026#39;s productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate of continuous learning and keeping up with innovations in the frontend industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7554915?gh_jid=7554915","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3343180,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7554915,"updated_at":"2026-01-23T20:04:52-05:00","requisition_id":"ONE","title":"Staff Fullstack Software Engineer, Marketing Technology","company_name":"Airbnb","first_published":"2026-01-23T20:04:52-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Everyday millions of Airbnb customers are reached via our streamlined platform over comprehensive channels, such as Email, Push, SMS, and external Ads Platforms (e.g., Google, Facebook, etc). We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest/Host, Policy, and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a staff software engineer on the Content Platform team, you’ll provide hands-on technical leadership to build a no-code or low-code platform to bring together a thoughtful user experience for Marketing to author, segment, and plan lifecycle management of communications on onsite (\u0026lt;a href=\u0026quot;http://airbnb.com/\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt;) and offsite (emails, push notification) channels. You’ll be working alongside with a team of talented software engineers to improve our usability of the platform of tools, reducing time-to-market for our internal teams, and develop technical strategic planning towards driving a best-in-class scalable platform. You will also work closely with XFN partners like design, product and marketing stakeholders to dive deep to solving problems that have direct growth impact on our business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on Content Platform, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design the future state of our platform and systems by incorporating product-first mentality of our users and their end-to-end workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead engineers—both inside and outside your immediate team—in building out these technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the development of product and UX requirements by engaging early and often with designers, product managers and Marketing stakeholders to help steer teams on the most efficient path towards overall goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture a culture of technical quality from design, through code review, to production operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers in developing their technical and collaboration skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and propose solutions to problems coming in the way of technical and product engineering excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams across Marketing Technologies, ML, Growth Marketing, and Creative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At the staff+ level, our engineers are responsible for establishing a technical vision and then delivering a solution that is flexible, always available, efficient, and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy and mentoring engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with experience driving initiatives that span across teams, departments and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus - if you’ve worked in Marketing Technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7463421?gh_jid=7463421","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3316189,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7463421,"updated_at":"2026-03-17T15:33:08-04:00","requisition_id":"one","title":"Staff GenAI Backend Engineer, Automation Foundation","company_name":"Airbnb","first_published":"2025-12-11T16:23:10-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;The Community You will Join:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Providing world class customer service for our community of guests and hosts is a critical mission of Airbnb. This is an area of unprecedented scale and complexity. In no other domain the efficiency and reliability of servicing tech translates so directly into competitive advantage, brand loyalty and the fundamentals of the business. The Automation Foundation team under Airbnb Community Support is critical for the goal of creating the best customer service experience for our users.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;The Difference You Will Make:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a staff software engineer, you will lead two areas that are critical to Airbnb community support:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/automation-platform-v2-improving-conversational-ai-at-airbnb-d86c9386e0cb\u0026quot;\u0026gt;Automation Platform\u0026lt;/a\u0026gt;, a large-scale, widely adopted conversational AI platform at Airbnb, You will also collaborate with different AI \u0026amp;amp; ML engineering teams, cross-functional business partners and contribute directly to the success of many AI driven products for our community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate provisioning for our internal human agents and AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Airbnb wide initiatives (e.g. Services, Experiences, multi-region resiliency) by aligning team capabilities with shared goals and ensuring smooth integration across dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on technical quality and execution through roadmap planning, clear ownership, and pragmatic architecture and design reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Data, Science, Operations, and adjacent engineering teams to drive success metrics (e.g., NPS, CSAT, time-to-resolution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;A Typical Day:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the technical vision and strategy for workflow and backend optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code and design reviews, offering constructive feedback to improve technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Your Expertise:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software development experience in service-oriented architectures and backend development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise of RAG patterns, memory routing, and agent planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills to work effectively across teams and domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for agile development, system optimization, and team productivity enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7116975?gh_jid=7116975","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3205983,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7116975,"updated_at":"2026-01-29T15:35:19-05:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer - Community Support Engineering","company_name":"Airbnb","first_published":"2025-07-29T13:33:48-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;6/9+ years of ML engineering experience, with ownership responsibility over large-scale software systems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7454348?gh_jid=7454348","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3313206,"location":{"name":"Remote-USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7454348,"updated_at":"2026-01-30T12:25:48-05:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer, Listings and Host Tools Data and AI","company_name":"Airbnb","first_published":"2025-12-10T11:22:07-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Listings and Host Tools Data and AI (DnA) team: This team supports host personalization products and provides data driven solutions to achieve superior host experience on Airbnb. These products include but are not limited to managing your space (MYS), host tools etc. We own data pipelines and ML models and will build services for serving that are used in the above areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There is a huge opportunity to improve the Host and Guest experience by leveraging open source, third party, and home grown ML models. As an ML engineer, you will partner closely with our data science, product partners, and other ML + data engineers on the team to execute on these opportunities in order to improve the Host and Guest product experience on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype machine learning use cases for use in the product, and work with stakeholders to iterate on requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build services, API to enable serving ML model driven data to product use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have experience in both Natural Language Processing and Computer Vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization, state-of-art NLP and CV algorithms) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), data warehouse (eg. Hive)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning infrastructure and/or building and productionizing Machine Learning models, as well as integrating to product use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7747440?gh_jid=7747440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3397400,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7747440,"updated_at":"2026-03-25T11:54:51-04:00","requisition_id":"ONE","title":"Staff Platform Manager, Business Host Payouts","company_name":"Airbnb","first_published":"2026-03-25T11:54:51-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization - one that currently supports 191+ countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform team plays the role of conductor, bringing together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the roadmap, and driving execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly strategic, senior role with a mandate to define and build a new product area from the ground up. You will own the full stack of the business host payout experience -- both in-product (app and web) and through our API and developer platform -- and will be responsible for developing net-new financial management products. You will partner with a cross-functional team of engineers, designers, data scientists, and field operations to build and scale these capabilities. You will also work closely with external enterprise partners and business host stakeholders to deeply understand their needs and ensure the products we build drive real business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Payout instrument management flows: enabling business hosts to set up, manage, and optimize payout methods across multiple accounts and currencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Host team management flows: tools and permissions that allow business hosts to delegate access and manage large internal teams operating across their Airbnb accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Earnings reconciliation flows: comprehensive reporting and reconciliation capabilities designed to meet the accounting and financial operations needs of large-scale hosts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New financial services offerings: identifying and building value-added financial products and services tailored to the unique needs of business hosts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience building payments or financial products in a product management role, with a track record of owning strategy, roadmap, and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building enterprise or B2B products for large business customers, including deep understanding of enterprise needs and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global and multi-market experience: track record of building products that serve customers across multiple geographies, currencies, and regulatory environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate a clear, compelling vision and strategy for a product area and rally cross-functional teams around it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prioritization and decision-making skills: given competing needs and limited resources, able to make clear tradeoffs and communicate rationale to stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical background: prior experience as an engineer, data scientist, or in payment operations is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with global payout methods, disbursement networks, or treasury management products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with financial services product development, including financial reporting, reconciliation, or accounting workflow tooling for business customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to successfully scale products from 0\u0026amp;gt;1, including building new product areas in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7451574?gh_jid=7451574","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3312215,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7451574,"updated_at":"2026-01-29T15:39:58-05:00","requisition_id":"ONE","title":"Staff Platform Manager, Community Experience Platforms","company_name":"Airbnb","first_published":"2025-12-08T12:40:58-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset. Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision.\u0026amp;nbsp; We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities. Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as\u0026amp;nbsp; a PM in Community Experience Platform. The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences. The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success with clearly measurable objectives and key results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define a winning product strategy and create a sound roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain product backlog and the product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior tech leads and execute the vision with cross function leaders from multiple teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present product roadmap and status to the leadership on an ongoing basis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of product management, or product design experience ( at least 5 out of the 8 years in a product management role).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills. Being able to adapt communication style for different types of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to appreciate and articulate great user experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly absorb technical concepts and communicate them to a non-technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with partners beyond just one’s immediate cross functional team in a product management or business role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7740258?gh_jid=7740258","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3395318,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7740258,"updated_at":"2026-03-23T17:32:47-04:00","requisition_id":"ONE","title":"Staff Platform Manager, Trust and Safety","company_name":"Airbnb","first_published":"2026-03-23T17:32:47-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships \u0026amp;amp; placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust \u0026amp;amp; Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Product Manager in the Trust \u0026amp;amp; Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Trust \u0026amp;amp; Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional company-wide initiatives. Within the Trust \u0026amp;amp; Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal\u0026amp;nbsp; harm and illegal activities).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Creating vision and strategy for Trust \u0026amp;amp; Safety products and platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining goals and success with clearly measurable objectives and key results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building alignment across product teams (inside and outside of Trust \u0026amp;amp; Safety), and Leadership/Executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years product management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior product, operation, or engineering experience in trust, safety, risk or fraud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, troubleshooting, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building machine learning products or technical product management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in design, and hypothesis driven product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams through ambiguity, and high stakes trade off decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$239,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7759113?gh_jid=7759113","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3399513,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7759113,"updated_at":"2026-03-26T15:03:47-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Android Platform Frameworks","company_name":"Airbnb","first_published":"2026-03-26T13:44:17-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Android Platform team\u0026#39;s mission is to provide best-in-class experience for Android development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;We\u0026#39;re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and IDE integrations. Our latest projects include \u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/introducing-trio-part-i-7f5017a1a903\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Trio\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;, an Android framework for Jetpack Compose screen architecture, and \u0026lt;a href=\u0026quot;https://www.droidcon.com/2023/10/06/supercharging-ide-and-sync-performance/\u0026quot;\u0026gt;Focus Mode\u0026lt;/a\u0026gt;, an Android Studio plugin to supercharge IDE \u0026amp;amp; Sync performance, among many others.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;In this role, you\u0026#39;ll drive the design and evolution of foundational Android frameworks that product engineers at Airbnb depend on daily. You\u0026#39;ll shape how Android apps are built at Airbnb by working on our screen architecture framework (Trio), dependency injection system, navigation, and testability infrastructure. Your work will directly accelerate developer productivity and app quality at scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and evolve foundational Android frameworks like Trio, dependency injection, and navigation to improve developer productivity and app quality at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product engineering teams to understand their pain points, identify systemic issues, and deliver durable framework solutions that simplify their work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design frameworks with AI-assisted development in mind.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience building Android apps using Kotlin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience designing and maintaining shared frameworks or libraries consumed by large teams of product engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience using Jetpack Compose.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical understanding of dependency injection systems (e.g. Dagger, Hilt, Anvil) and how they impact developer experience at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing APIs and abstractions that prioritize usability, testability, and long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in large-scale codebases where framework decisions have a wide blast radius.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Nice to have] Experience with screen architecture or navigation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Nice to have] Experience designing plugin or extension systems that replace rigid inheritance hierarchies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel to the San Francisco office for about a week each quarter for gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7739337?gh_jid=7739337","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3395014,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7739337,"updated_at":"2026-03-20T13:35:13-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Build","company_name":"Airbnb","first_published":"2026-03-20T13:04:54-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Developer Infrastructure organization’s mission is to enable Airbnb engineers and AI Coding Agents to ship high quality software with confidence and speed. We work on infrastructure that accelerates Airbnb’s engineering productivity across all stages of the build/test/deploy software development lifecycle.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Build infrastructure has the potential to be one of the highest-leverage investments for our engineering organization as we attempt to accelerate the iteration loop of engineers and AI agents operating within our developer platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To deliver these improvements, you will operate within the CI+Build team, which owns developer infrastructure that includes remote build systems, CI clusters, flaky test management, and merge queues. The team’s goal is to keep mainline green and PR cycle times fast.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your role will give you the opportunity to define and deliver world-class build systems at Airbnb’s scale, while driving technical direction for build infrastructure spanning multiple platform teams. Our internal customer teams deliver systems used by product engineers across backend, web, and mobile. Furthermore, to be successful in this role, you will need to be comfortable diving into the application architecture of some of our largest internal backend services as we manage a build graph that continues to grow in complexity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architecting improvements to our existing Bazel installation, and remote build/cache infrastructure to improve correctness, reproducibility, and speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Setting the technical roadmap for software build system reliability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerating inner-loop development velocity, along with CI run-times, by diagnosing and resolving build performance bottlenecks, including remote execution efficiency, cache hit rates, and critical path analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving organizational alignment on build system investments across multiple teams and technical domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serving as the technical authority on build systems across Airbnb: setting standards, mentoring senior engineers, and owning build architecture decisions across multiple repos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with Security on optimizing build processes related to base images.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring a commitment to craft and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;8+ years industry experience.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Metrics-driven approach to decision-making, with a track record for delivering quantifiable impact and presenting to engineering leadership.Expertise in Bazel, and concepts such as action graph, dependency analysis, remote caching.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving cross-organizational alignment and decisions for investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to review code.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7421419?gh_jid=7421419","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3304316,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7421419,"updated_at":"2026-01-29T15:43:09-05:00","requisition_id":"ONE","title":"Staff Software Engineer, Communication \u0026 Connectivity","company_name":"Airbnb","first_published":"2025-11-26T18:17:16-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging \u0026amp;amp; Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free. Additionally, we are building new connections within our community to help enrich the experience of hosting \u0026amp;amp; traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The data team utilizes industry-leading tools, builds scalable data systems and applies cutting-edge ML models to provide insights and empower all products in the Communication and Connectivity (CnC) organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At CnC, data is foundational to our organization’s success.This role will lead key initiatives to design and build large-scale, distributed data systems - both batch and real-time processing. The data will power machine learning models and unlock new product features. You’ll be at the center of cross-functional collaboration, bridging backend, frontend/client, and machine learning engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;CnC is applying GenAI and large language models (LLMs) to power products that enhance the Airbnb experience in various surfaces including highly used ones like Messaging. We\u0026#39;re building a robust ML platform to power our product ambitions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape the team’s long-term vision and roadmap in close collaboration with cross-functional partners across Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with partner engineering teams, including backend, client, data science, analytics, and ML, to drive aligned and impactful outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain reliable, scalable data pipelines - both batch and real-time - that collect, process, and serve data from diverse sources across Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement robust offline and online feature building processes to enable faster production of ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and build ML infra and optimize for performance, scalability, and cost-effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop engineers on the team, while also contributing to and influencing the broader data engineering community at Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience with a Bachelor’s and/or Master’s degree in CS/EE, or equivalent experience, or 6+ years of experience with a PhD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong CS fundamentals, and knowledge of architecture and common design patterns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re passionate about being in a product-focused environment where everyone cares deeply about customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience of running data processing pipelines in production using distributed data processing frameworks like Apache Spark or Flink\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with client, backend, ml, analytics teams, product and business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively work across team boundaries to establish overarching data architecture, data flow, and provide guidance to individual teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on/with end-to-end Machine Learning products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7655958?gh_jid=7655958","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3371367,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7655958,"updated_at":"2026-03-02T11:56:53-05:00","requisition_id":"ONE","title":"Staff Software Engineer, Communication Products","company_name":"Airbnb","first_published":"2026-03-02T11:56:53-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Messaging is a critical component in building connections with our users. Our mission as the Communication Products team is to build a first-class messaging experience at Airbnb, bringing together guests and hosts across the world. We are investing heavily in machine learning to make these conversations smarter, safer, and more productive. As a staff software engineer on this team, you\u0026#39;ll lead the technical vision for ML-powered messaging features: architecting and delivering intelligent capabilities end-to-end, partnering deeply with ML and product teams, and raising the engineering bar across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the team, you will define and drive the technical strategy for integrating ML capabilities into Airbnb\u0026#39;s messaging products, including smart replies, message classification, content moderation, translation, and conversational assistance. You will also own the full lifecycle of ML-powered features:\u0026amp;nbsp; from prototyping and experimentation through launch, monitoring, and iteration. In addition, you will help drive key technical deliverables for the larger Communications organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate the systems that serve ML models within the messaging stack, with a focus on latency, reliability, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review technical designs that solve large, open-ended problems at the intersection of ML and product engineering without clearly-known solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with ML, data science, and product teams to identify high-value opportunities, establish evaluation criteria, and close the gap between offline model performance and production impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineers and cross-functional partners across Messaging, Trust \u0026amp;amp; Safety, Localization, and Platform organizations to align on long-term technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor, guide, advocate, and support the career growth of individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering standards for ML integration across the messaging surface, including feature flagging, A/B testing, observability, and graceful degradation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant engineering hands-on work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors, Masters, or PhD in CS or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building and shipping ML-powered product features in production environments, including model serving, feature pipelines, online/offline evaluation, and monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional architecture abilities and experience with architectural patterns of large, high-scale applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with NLP/NLU techniques and large language models, particularly as applied to messaging, conversational AI, or content understanding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shipped several large-scale projects with multiple dependencies across teams, specifically at the intersection of ML infrastructure and product engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership and strong communication skills with the ability to translate between ML research, product goals, and engineering execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating distributed, real-time systems at scale with high reliability requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with real-time messaging systems or event-driven architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML infrastructure at scale (e.g., feature stores, model registries, online inference platforms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work on trust \u0026amp;amp; safety, content moderation, or internationalization in a messaging context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM-based product features, including prompt engineering, retrieval-augmented generation, or fine-tuning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/6448191?gh_jid=6448191","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3019863,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6448191,"updated_at":"2025-12-15T16:11:12-05:00","requisition_id":"MUL","title":"Staff Software Engineer, Community Support Engineering","company_name":"Airbnb","first_published":"2024-12-09T21:12:46-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important to read before submit application: This role must be physically based in China.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are hiring 2 Staff Software Engineer positions for different teams under the Community Support Platform.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Community Support (CS) has increasingly become a key driver of enabling Airbnb\u0026#39;s core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSP in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with cross-functional partners to deeply understand business problems before developing project solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborative working environment, to ensure alignments with technical strategies across CS products and capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tackling highly complex technical challenges, proactively identifying and mitigating potential risks during project execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing exemplary and high-quality codes and design documents that set the standard for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocating for and embedding engineering best practices within the team, ensuring a culture of technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively coaching and mentoring engineers across the CSP China team to foster growth and elevate technical capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting team growth by participating in recruiting efforts and conducting interviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promoting and exemplifying an engineering culture with inclusiveness, effective communication, and quality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being a collaborative and supportive teammate who inspires and elevates the entire engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python); experience with modern front-end frameworks (e.g., React, Angular, Vue.js) are preferred but not a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering end-to-end products in a collaborative environment globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating intuitive user experiences and a keen interest in data systems and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in both English and Chinese.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7095225?gh_jid=7095225","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3199794,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7095225,"updated_at":"2026-04-03T13:56:57-04:00","requisition_id":"MULTI","title":"Staff Software Engineer, Data Engineering","company_name":"Airbnb","first_published":"2025-07-23T12:19:00-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, we need to ensure every area of the business has trustworthy data to fuel insight and innovation. Understanding the business need, securing the right data sources, designing usable data models, and building robust \u0026amp;amp; dependable data pipelines are essential skills to meet this goal.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are currently hiring for the following teams:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;The Data Stewardship team:\u0026lt;/span\u0026gt; is a group of passionate data practitioners with a diverse background in analytics, data modeling, governance, compliance, and scaled data quality. We are responsible for ensuring Airbnb is meeting its compliance obligations across our data ecosystem and ensuring data consumers are able to easily identify the best data for their needs. We support the pipelines, programs, and policy-bodies that make this possible. You’ll be part of the overall Data Infrastructure organization that is responsible for online and offline data infrastructure across the company, and the components that transition data between these environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;The Users and Contextualization Data \u0026amp;amp; AI team: \u0026lt;/span\u0026gt;a vital part of the Marketplace Data \u0026amp;amp; AI, focuses on building foundational data and systems to provide Airbnb teams with a deeper understanding of key domains. Specifically, this team concentrates on user data (Guest \u0026amp;amp; Host), aiming to create high-quality, foundational, and well-governed user data and insights. These insights are crucial for enabling personalized and context-aware experiences that enhance trip quality both on and off the Airbnb platform, ultimately helping Airbnb better understand and serve its users throughout their journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Data Stewardship: \u0026lt;/span\u0026gt;is foundational to Airbnb. High quality data is critical to our business decisions and the future of our AI initiatives. We own the overall strategy for data quality, identifying critical data and its provenance, measuring the effectiveness of our internal data products, and partnering with our core catalog team to provide offline interfaces to this data. Additionally we work across the organization to ensure our governance and compliance obligations are met in collaboration with infosec, privacy, and other stakeholders.\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The quality of data related to Users, Listings, and Marketplaces is foundational to Airbnb\u0026#39;s success, directly impacting our products and business. To enhance our data foundation and maximize the value derived from our data and machine learning models, we are significantly expanding our Data Engineering efforts in these crucial areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and productionize batch and real-time data systems to support various products and business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the quality, performance, and stability of data systems through robust quality systems and monitoring practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize data models for efficient storage and retrieval to meet critical product and business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including product managers, engineers, data scientists, and business partners, to align on data requirements and develop scalable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tune, productionize, and optimize data systems and machine learning models to enhance their effectiveness and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with partner engineering teams, including backend, client, data science, and ML teams, to ensure seamless integration and support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of long-term data strategies and roadmaps, and influence the technical direction of data engineering practices within the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach team members, providing guidance and support to enhance their skills and performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience with a Bachelor’s and/or Master’s degree in CS/EE, or equivalent experience, or 6+ years of experience with a PhD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience designing, building, and operating robust distributed data platforms (e.g., Spark, Kafka, Flink, HBase) and handling data at the petabyte scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Java, Scala, or Python, and expertise with data processing technologies and query authoring (SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design, productionize, and optimize batch and real-time data pipelines and systems, ensuring their quality, performance, and stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent ability to collaborate with cross-functional teams, including product managers, engineers, data scientists, and business partners, to align on requirements and drive data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced analytical and problem-solving skills with a focus on data quality, governance, and system reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, capable of influencing stakeholders and conveying complex technical concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in data modeling, warehousing, and working with relational (e.g., PostgreSQL, MySQL) and columnar databases (e.g., Redshift, BigQuery).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with machine learning engineers to integrate ML models into data systems and products (preferred but optional).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to provide technical leadership and mentorship, guiding teams on best practices and contributing to the development of data engineering strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility and innovative thinking to evaluate and incorporate new technologies and methodologies to improve data processes and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$225,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7729271?gh_jid=7729271","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392369,"location":{"name":"Remote- USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7729271,"updated_at":"2026-03-18T13:22:12-04:00","requisition_id":"one","title":"Staff Software Engineer, Dev AI, Developer Infrastructure","company_name":"Airbnb","first_published":"2026-03-17T18:30:22-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to make every Airbnb engineer\u0026#39;s day better by building world-class developer infrastructure that removes friction and provides the tools to unlock their best work. The Dev AI team specifically builds the foundational AI tooling and infrastructure that powers developer productivity across the entire software development lifecycle, also providing the building blocks for teams across the company to quickly and simply create their own domain-specific AI tools. We currently serve as both a platform team and an internal AI consultancy for partner teams building their own internally-facing AI-powered solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will help to shape and execute the technical direction of the team\u0026#39;s infrastructure and products. You\u0026#39;ll work across a range of exciting problem spaces, from agentic coding tools and asynchronous AI workflow platforms, to SDKs for rapid internal AI app development and AI-assisted code migration. At Airbnb, you won\u0026#39;t just build AI tools; your work will shape how individuals across the company work every day. The tools you create will directly accelerate the pace of innovation across our entire product surface.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a collaborative, low-ego, and highly-visible team that values experimentation, learning, and shipping. We celebrate what works and learn quickly from what doesn\u0026#39;t. Given the rapid evolution of AI, we strive to operate with startup-like agility, iterating swiftly to evaluate and incorporate the most recent AI technologies into our developer tooling. If you enjoy building, collaborating across teams, thrive when given high autonomy, and are motivated to make the lives of other developers easier and more enjoyable, we’d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help shape and drive our AI for Developers strategy, from ideation through shipping, while bringing strong sense of ownership and coding across various stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make pragmatic architectural and technical decisions, balancing ambition with real-world constraints and long-term operability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on the rapidly evolving AI tooling landscape, and help the team balance innovation with incremental, measurable developer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a champion, expert, coach, and consultant to empower teams and leaders across the company to adopt and leverage new AI capabilities in their day to day workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion engineering excellence through high-quality code, thoughtful design, and reliable systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations and drive operational excellence for the team\u0026#39;s platform components\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years industry experience (or equivalent depth of expertise)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building developer infrastructure, tooling, or platforms, ideally at scale and with tools, frameworks, or systems commonly used in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience applying AI technologies to real-world software development challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of quickly ramping up in new domains, technologies, or languages — and a genuine excitement for continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success partnering cross-functionally, with excellent written and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more of Go, Python, Typescript, or Kotlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7768427?gh_jid=7768427","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3402373,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7768427,"updated_at":"2026-03-31T23:41:09-04:00","requisition_id":"MULTI","title":"Staff Software Engineer, Global Markets (Backend)","company_name":"Airbnb","first_published":"2026-03-31T23:41:09-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Global Markets Tech team\u0026lt;/strong\u0026gt; drives the evolution of our guest and host experience across international markets through product innovation that \u0026lt;strong\u0026gt;accelerates international growth\u0026lt;/strong\u0026gt;. Expanding in under-penetrated markets is a core pillar of our company strategy. To achieve this, we innovate at every level - adapting our\u0026amp;nbsp; product to the unique needs of every corner of the globe so that every user across our 220+ countries and regions feels right at home.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team partners closely with Product, Design, Data Science, regional stakeholders, and core platform/vertical teams to translate local market needs into durable, scalable technology that can be piloted quickly and then rolled out broadly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a product-minded \u0026lt;strong\u0026gt;Staff Software Engineer (Backend)\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to lead the technical strategy and drive innovative initiatives for Airbnb’s international guest experiences. At Staff level, you will set a technical vision and drive execution of solutions that are highly available, secure, efficient, and designed to scale across many markets with the needs of the international business. You will work across product, engineering, data scientists, designer and cross-functional partners to solve these technical challenges and deliver high-quality products for Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own technical vision and lead effort to architecture, prototype, build and launch solutions for international markets initiatives (market configuration, localization services, partner integrations, compliance-aware experiences, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, cross-team execution from design through launch, including team roadmap, technical direction, migration plans, rollout strategy, and long-term operability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence through reliability, performance, security, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence roadmaps and collaborate with stakeholders across regions, such as drives alignment, resolves tradeoffs, leads through ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers both within and outside of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in English is required. Japanese or Korean working proficiency is a plus .\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of professional software engineering experience, including \u0026lt;strong\u0026gt;Tech Lead\u0026lt;/strong\u0026gt; responsibilities (required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading end-to-end delivery of high-impact, user-facing products—from technical design and implementation through launch and post-launch operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical direction for a team or multi-team area (e.g., defining architecture, establishing engineering standards, and shaping a long-term technical roadmap).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product mindset: you connect technical decisions to customer outcomes and business impact, and you’re comfortable operating in ambiguity with an iterative, experiment-driven approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise designing and operating systems that are highly available, scalable, secure, and cost-efficient, with clear operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience working in cross-functional, global environments, driving alignment and results through influence across teams and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to mentor and develop engineers, raise the quality bar through reviews and coaching, and establish and drive best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7719366?gh_jid=7719366","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389749,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7719366,"updated_at":"2026-03-16T22:57:25-04:00","requisition_id":"ONE","title":"Staff Software Engineer, GraphQL","company_name":"Airbnb","first_published":"2026-03-16T22:57:25-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Viaduct is a unified data access layer connecting most of Airbnb’s online data. More than 70% of Airbnb’s API traffic flows through the Viaduct platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Residing at the center of Airbnb’s tech stack between the user-facing products and backend infrastructure, Viaduct provides a global schema \u0026amp;amp; query system through a GraphQL interface.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our team mission: \u0026lt;em\u0026gt;“Empower app developers at Airbnb by delivering a seamless and efficient developer experience. We strive to maximize productivity and spark creativity through simplified APIs, improved performance, and the cultivation of tenant team autonomy.”\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Viaduct team is a very tenured and experienced team, setting the best practices and next-gen architecture for Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As part of the Application Platform pillar of Infrastructure, we work closely with partner infra teams (Build Infra, Service Platform, CI/CD, Reliability, Observability, Developer Platform to name a few) as well as product engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We treat our platform as a product and follow the principles of good Platform Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Viaduct has been running in production for over six years and the team has gained a lot of experience in operating a GraphQL platform at scale. These insights informed the major rewrite - called Viaduct Modern - which we’re in the process of launching and continue to evolve. You will join the effort to create the best developer experience of hundreds of engineers at Airbnb using our revolutionary GraphQL platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Viaduct has been \u0026lt;a href=\u0026quot;https://airbnb.tech/data/viaduct-five-years-on-modernizing-the-data-oriented-service-mesh/\u0026quot;\u0026gt;released\u0026lt;/a\u0026gt; as an Open Source project. Your contributions to the Viaduct platform will not only serve Airbnb-internal developers, but also any member of the Open Source community who chooses to adopt Viaduct.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive platform reliability and operational excellence by designing and implementing deployment pipelines, SLO frameworks, observability tooling, performance improvements, and AI-enabled incident response automation that help maintain Viaduct\u0026#39;s 99.99% uptime target across Airbnb\u0026#39;s critical API traffic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to runtime resiliency initiatives including resource attribution, performance regression testing, and proactive monitoring to ensure the multi-tenant GraphQL platform scales efficiently and degrades gracefully under load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and deliver AI-powered operational tooling that accelerates incident triage, reduces mean-time-to-mitigation, and empowers both the Viaduct team and tenant engineers with self-service debugging capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the future of Viaduct Modern by contributing to the next-generation architecture, improving developer experience for hundreds of engineers, and establishing patterns that will be shared with the open-source community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embrace an AI-first engineering approach, using LLM-powered agents to generate and iterate on code while you focus on problem-solving, system design, and quality oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and resolve complex production issues by analyzing distributed traces, resource utilization patterns, and system metrics to identify root causes and implement durable fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement observability features including span instrumentation, SLO dashboards, and fine-grained attribution for blocking time, memory, and CPU across tenant workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and iterate on tooling for deployment triage, service health monitoring, and incident response automation using LLM capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design discussions and RFCs for initiatives like performance regression testing pipelines, emergency deployment workflows, and runtime resiliency improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with tenant teams to debug performance issues, provide guidance on GraphQL best practices, and enable self-service capabilities for common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to open-source Viaduct by ensuring platform improvements are generalizable and well-documented for the broader engineering community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software engineering experience, with significant depth in backend systems, distributed architectures, and platform engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in observability and monitoring, including experience designing SLO frameworks, distributed tracing systems, and metrics pipelines at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in reliability engineering, with hands-on experience in incident response, root cause analysis, and building systems that maintain high availability (99.99%+).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with performance tuning and resource management in JVM-based systems, including profiling, garbage collection optimization, and understanding of concurrency models (blocking I/O, thread pools, coroutines in Kotlin).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating critical, high-traffic systems with a focus on deployment safety, automated rollbacks, and progressive delivery strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with GraphQL or similar API gateway/data access layer technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer tooling and platforms, with a product mindset focused on developer experience and self-service capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and communication skills with the ability to partner effectively across infrastructure and product engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7528577?gh_jid=7528577","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3334681,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7528577,"updated_at":"2026-01-29T16:00:18-05:00","requisition_id":"ONE","title":"Staff Software Engineer, Listings \u0026 Host Tools and AI","company_name":"Airbnb","first_published":"2026-01-12T13:55:52-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is powered by our Host and Guest communities. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high-quality experiences for our outstanding community of Hosts and Guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Listings and Host Tools Data and AI (LHT-DnA) team is one of the 4 teams of the Marketplace-DnA org: The LHT-DnA team supports host personalization products and provides data driven solutions to achieve superior host experience on Airbnb. These products include but are not limited to managing your space (MYS), host quality standards etc. We own data pipelines and ML models and will build services for serving that are used in the above areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Marketplaces Data and AI team work on components related to users, listings and marketplace which are foundational to Airbnb, and the quality of their data is critical to the success of our products and business. To strengthen our data foundation and unlock greater value from our data and machine learning models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a data-focused Staff Backend Engineer to help us craft the next generation of tools for Airbnb hosts. As a Staff Engineer, you will help drive the technology and implementation strategy to directly help hosts run their business day-to-day, proactively engaging with a wide range of teams and cross-functional partners to achieve your goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with product and ML engineers to explore problem spaces and devise solutions to customer problems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype new ideas and influence the product strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively collaborate with other engineering teams to develop an iterative plan to improve our APIs and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other product engineers and partners to develop backend to support data and AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create technical and execution strategies for new projects and drive hand-ons implementation of those solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for improvement and champion the adoption of best practices in product development, engineering architecture, and testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform technical design reviews and code reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow more junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience leading teams, setting technical direction, building \u0026amp;amp; launching high-impact user-facing products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience influencing partners such as designers and product managers as well as other engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are excited to ideate, prototype new ideas, and influence product direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and across engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have demonstrated an ability to mentor and grow more junior engineers, set and drive best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/6996864?gh_jid=6996864","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3174977,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6996864,"updated_at":"2026-01-29T16:01:17-05:00","requisition_id":"ONE","title":"Staff Software Engineer, Performance ","company_name":"Airbnb","first_published":"2025-06-20T18:02:44-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Infrastructure Performance team\u0026#39;s charter is to optimize performance across the fleet and throughout the backend stack. The scope of infrastructure systems the Performance Team work on includes: K8s services, Observability infra, Data pipelines, ML infrastructure etc. each requiring different skills.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In areas of strategic importance, the team engages deeply and effectively with their cross-functional partners to analyze, scope and deliver performance improvement. They achieve this by building and maintaining strong cross-team relationships grounded in sound technical judgement and deep technical engagement. The team is also responsible for the evaluation of the latest hardware offerings from across the industry to get the most optimal performance and minimize the footprint of the fleet. The team is also responsible for evaluating the performance of the latest JVM with respect to hardware configurations and OS features. Finally the team also owns key pieces of Performance Infrastructure in performance observability in resources(cpu, memory, locks, etc) in our services and make this data available to all backend teams across the tech organization. You will closely work with a group of accomplished engineers and report to the Senior Engineering Manager, Infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cost and performance cross-functional partners and engineers across all teams at Airbnb to optimize the performance and the operating cost of our infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our largest services to optimize their performance through profiling, analysis and tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build distributed performance tooling to constantly collect performance data and develop automation to surface performance bottlenecks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead continuous load testing in production to determine performance bottlenecks and vulnerabilities of airbnb.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on production performance issues to minimize latency for our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work to modernize Airbnb’s software stack touching every layer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build infrastructure to deploy the latest hardware to our AWS Kubernetes clusters in order to minimize their footprint.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant performance optimization industry experience in a fast paced, high growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A working knowledge of processor vectorization activation for various COTS applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep software tuning and optimization experience, Java preferred but other major languages such as C++ acceptable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using metrics to uncover performance issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with system hardware as it pertains to performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with container and orchestration technologies such as Docker and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and across engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong problem solver and have solid performance debugging skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of load testing software either in production or through benchmarking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about efficiency and performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7702714?gh_jid=7702714","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3385287,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7702714,"updated_at":"2026-03-25T00:13:16-04:00","requisition_id":"ONE","title":"Staff Software Engineer (Technical Lead), Storage ","company_name":"Airbnb","first_published":"2026-03-11T00:21:37-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Online Data organization ensures Airbnb customers are delighted in experiences backed by real-time data. We empower Airbnb’s builders to create these experiences by offering intuitive data interfaces and tools without the need to be database experts.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring across multiple teams within our organization. Explore the section below to learn more about each team and the opportunities available.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The KV Stores \u0026amp;amp; Caching team within Airbnb\u0026#39;s Online Data org owns and operates critical pieces of Airbnb\u0026#39;s online serving storage systems. Specifically, the team owns and is responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A highly available, low-latency, distributed, multi-tenant KV store for Airbnb. This platform is used by user profiling, Search, ML, and pricing teams, supporting millions of read QPS and providing 99.9+% availability across thousands of customer tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A set of control planes and clients that manage ElasticCache clusters for hundreds of Airbnb production clusters, at million+ IOPS and million+ indexing QPS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A scalable, reliable, performant distributed coordination service supporting many mission-critical systems (MySQL, Redis, Kafka, Flink, Druid, Zookeeper, etc).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The mission of the Ingestion team in the Online Database Infrastructure org is to provide a managed, reliable, performant and scalable platform for exporting data out of Airbnb’s online databases for asynchronous processing. The team currently builds and operates two managed solutions - one for near real time access to change logs (CDC) and another to provide periodic mutation and full table snapshots.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a member of this team you would be working with talented engineers on cutting edge technologies to help support Airbnb’s business. You will be the resident expert on the online data exports platform and guide and collaborate with our internal product teams to effectively use the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of developers to deliver multi-quarter cross functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest developments in data ingestion systems and evaluate and incorporate new technologies and methodologies to improve the existing data ingestion architecture/solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence the team’s and organization’s long-term roadmap and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach team members, providing guidance and support to enhance their skills and technical standards in the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise operational standards by effectively and proactively identifying, debugging and fixing operational issues. Be part of the oncall rotation for the Ingestion team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading and mentoring engineering teams, setting technical direction, and growing engineers in their careers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in distributed systems, multi-tenant storage, and infrastructure. You\u0026#39;ve architected and scaled high-performance, business-critical systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to collaborate and influence across teams and organizations, building alignment on technical strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on technical trade-offs and ability to drive decisions that balance short-term delivery with long-term maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience onboarding to and navigating a broad and complex codebase, and enabling others to do the same.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7724823?gh_jid=7724823","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391344,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7724823,"updated_at":"2026-03-17T13:39:49-04:00","requisition_id":"ONE","title":"Staff Technical Program Manager, Community Support Engineering","company_name":"Airbnb","first_published":"2026-03-17T13:39:49-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Community Support Engineering (CSE) team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This person will partner with our CS engineering, ops and product teams to build/enhance decision making across multiple areas in Airbnb. They will partner closely with the engineering leaders in CSE on processes, strategy and execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team is looking for a person with the technical background, who understands the problem space, will drive requirements, leverage and apply their expertise to solve strategic problems at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you strive to improve productivity, have a strong analytical approach to problems, and love the challenge of building new organizational capabilities, this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple product surfaces, services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier.” This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. They make work repeatable by creating and improving processes where applicable. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They\u0026#39;re good at building relationships, motivating others with vision, and persuading with data.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a portfolio view of CSE programs’ scope and objectives. Collaborate with stakeholders to ensure technical feasibility and drive projects end-to-end. Provide leaders with sufficient visibility into execution status, issues, and decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead planning, execution, and delivery of large cross-functional initiatives aimed at increasing the productivity of our technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable the teams to deliver against the roadmap at all stages of the project lifecycle by identifying technical dependencies, and aligning with stakeholders on how to manage dependencies which could impact the success of the programs for quarterly/ half-yearly/bi-annual release planning, resourcing and managing ongoing risk escalation/ mitigation which could impact the success of the programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and align on success criteria with relevant stakeholders. Regularly assess risks and identify ways to mitigate them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with developer teams to develop and enforce high quality internal documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with leadership to implement best practices and aligning on priorities across CSE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide visibility into key performance indicators so leaders are aware of risks and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In this role, you will be expected to work independently with stakeholders and cross-functional leadership, maintain focus on key priorities, and not let important details slip through the cracks or derail a project\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build atmosphere of trust within the team and inspire team to do their best work and addresses impediments to this quickly and effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly assess opportunities, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in the software development industry with at least 7 years as a technical program manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work calmly through ambiguity to detailed solutions. You can take a vague problem, crisply decompose and frame the challenge, outline the big picture, identify a path forward, and drive an initiative over the finish-line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive and ability to adapt well and work with teams having different operating cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of influencing others in combination with strong analytical skills and allowing others to give feedback while understanding their viewpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing processes where little exists and demonstrated flexibility to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented with the ability to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a highly cross-functional environment where communication with multiple groups is imperative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral business communication and people skills, with the ability to influence stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit knowledge of Asana, Jira, or other equivalent task management tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B.S. in Computer Science or a related technical discipline, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Nice to have:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience developing or working directly on various aspects of large-scale ML/AI platforms.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience with feature development of AI-powered product experiences.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience and passion for building and maintaining products leveraging AI models\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$242,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7558202?gh_jid=7558202","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3344253,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7558202,"updated_at":"2026-01-27T12:58:45-05:00","requisition_id":"ONE","title":"Staff Technical Program Manager, Reliability \u0026 Observability","company_name":"Airbnb","first_published":"2026-01-27T12:58:45-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Infrastructure team. This person will partner with our engineering \u0026amp;amp; product teams to build/enhance data-driven decision making\u0026amp;nbsp; across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To help us achieve our mission, we are seeking a technical, hands-on, and mission-driven Staff Technical Program Manager (TPM) to lead Reliability \u0026amp;amp; Observability initiatives. In this role, you will collaborate closely with Machine Learning (ML) engineers, infrastructure engineers, and product managers across Airbnb to develop holistic solutions that ensure the Airbnb platform is robust, highly available, and transparent in its operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Reliability \u0026amp;amp; Observability team enables safe, resilient, and transparent operation of critical systems powering Airbnb. This team creates and maintains the frameworks and platforms for proactive monitoring, alerting, logging, tracing, and incident management, helping teams across Airbnb maintain service health and quickly remediate issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their AI/ML expertise to resolve strategic challenges that align with Airbnb’s larger goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will play a crucial role in tackling projects that power search and recommendations across the entire Airbnb platform—directly influencing how guests and hosts connect in meaningful ways. Success in this role requires a strong sense of ownership, coupled with the ability to think critically and strategically while managing relationships with cross-functional stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 10 years of work experience, with at least 8 years as a TPM or relevant experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience\u0026amp;nbsp; with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up quickly and learn new technologies with minimal lag time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral business communication and people skills, with the ability to influence stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$194,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$242,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7641058?gh_jid=7641058","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3367648,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7641058,"updated_at":"2026-04-02T13:33:48-04:00","requisition_id":"ONE","title":"Strategic Partnerships Lead, Central and Eastern Europe","company_name":"Airbnb","first_published":"2026-02-22T15:08:10-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Strategic Partnerships \u0026amp;amp; Business Development Lead for Central and Eastern Europe, reporting to the Country Manager, Central and Eastern Europe. This role requires office presence in Berlin, Germany.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will lead the strategic business partnerships mandate in the territory and collaborate closely with the global Partnerships team as well as the Supply, Marketing, Communication, Product Marketing, Finance and Legal functions across the region, EMEA, and Headquarters in San Francisco.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Business Development Lead at Airbnb leads business partnerships and business development activities in the territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for establishing partnerships and business development activities that support our business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishes and maintains partnerships at local level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sources input of needs from all business areas that could possibly be filled or amplified by partners to drive broader country and company goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures partnerships and business development activities are coordinated across all business areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluates the financial and strategic benefits of potential partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a clear understanding of the competitive landscape for our businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with potential partners and collaboration opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages and engages current partnerships in the market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-12 years of experience in strategic partnerships, business development or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of structuring, negotiating and executing growth partnerships strategies with measurable commercial impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth obsessed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship building and negotiation capabilities with external executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling and analytical skills (basic data science skills are a plus; ability to independently assess strategic and economic value of partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain engagement of current partner ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superpower: able to develop growth strategies focused both on financial gain and product development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in managing partnerships end-to-end, from strategy through execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep business acumen to conduct extensive market research and anticipate product and business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;German native speaker, English fluent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Ideal:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in Consulting, Marketing, Finance, or Strategic Partnerships roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic and critical thinking skills - ability to connect dots and proactively develop proposals and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to build relationships and influence senior internal stakeholders across functions; experience operating effectively within a global matrix organization strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a highly dynamic, cross-functional environment; able to navigate ambiguity and evolving priorities with persistence, sound judgment and a solutions-oriented mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercises strong judgment and discretion when representing the Country Manager, advancing priorities with influence rather than authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€114.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€142.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}]},{"absolute_url":"https://careers.airbnb.com/positions/7733462?gh_jid=7733462","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3393541,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7733462,"updated_at":"2026-04-02T12:00:05-04:00","requisition_id":"ONE","title":"Strategic Sourcing, Manager - Community Support (Contact Center)","company_name":"Airbnb","first_published":"2026-03-18T19:33:50-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key cross-functional partners: Finance, Legal, Business Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As the Strategic Sourcing Manager at Airbnb, you will play a high-visibility role impacting Airbnb’s operational efficiency, stakeholder success, and bottom line. You’ll lead end-to-end sourcing and supplier relationship management across key spend areas such as Community Support (Contact Center) services - including global outsourced support operations, vendor strategy, and performance governance - as well as other business operations partners. Acting as a trusted advisor, you’ll bring deep operations, procurement expertise, strategic thinking, and clear communication to influence decisions, mitigate risks, and drive supplier performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will develop and execute category plans that align with business priorities, identifying opportunities for cost optimization, supplier innovation, and risk mitigation across the BPO category. Success in this role means delivering measurable cost and value improvements, advancing supplier diversity and innovation, and shaping Airbnb’s sourcing strategy to support company growth and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying and leading initiatives to simplify sourcing and procurement processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing new processes or frameworks that enhance effectiveness and business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to a culture of operational excellence by sharing best practices and driving measurable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with business leaders across the organization to understand needs and translate them into sourcing strategies and negotiation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct and lead end-to-end sourcing activities, including opportunity assessments, RFPs, supplier selection, and complex contract negotiations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities across BPO services and related categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement continuous improvement initiatives, simplifying sourcing processes and driving measurable efficiency gains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage supplier relationships to ensure ongoing value delivery, service quality, and alignment with Airbnb’s diversity and sustainability objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Finance, and Vendor Management to develop clear commercial terms, ensure compliance, and support sound financial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a thought partner to stakeholders, offering insights on supplier capabilities, market dynamics, and cost optimization strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence vendors and internal partners to drive innovation, continuous improvement, and long-term value creation, while leading complex negotiations and contracts that mitigate risk, enhance accountability, and maximize total cost of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of procurement or industry experience, ideally managing indirect spend across BPO (Contact Center) services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead complex sourcing and negotiation efforts delivering measurable savings and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, communication, and stakeholder management skills with the ability to influence senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of supplier management, risk mitigation, and contract governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Limited travel may be required (\u0026amp;lt;10%).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$152,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$190,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7736738?gh_jid=7736738","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394392,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7736738,"updated_at":"2026-03-26T15:28:45-04:00","requisition_id":"ONE","title":"Strategic Sourcing, Manager - Engineering \u0026 Infrastructure","company_name":"Airbnb","first_published":"2026-03-26T14:43:12-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key cross-functional partners: Finance, Legal, Business Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As the Sourcing Manager supporting Engineering and Infrastructure, you will partner directly with engineering leaders to shape how Airbnb sources and manages critical technology capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role sits at the center of major technical investments, from infrastructure platforms to emerging AI technologies. You will design sourcing strategies that balance cost efficiency, engineering velocity, and long-term scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also play a key role in advancing how sourcing integrates AI and automation into its workflows. Rather than simply executing procurement processes, you will help modernize them by improving how market intelligence, supplier comparisons, and negotiation insights are generated and used in decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in this role means helping engineering teams make faster, better technology decisions while ensuring commercial discipline, supplier performance, and long-term value creation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with CIO leadership and technology teams to understand platform needs, business requirements, and technology roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sourcing strategies across enterprise SaaS platforms, enterprise applications, data platforms, security technologies, and workplace systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex sourcing events including supplier discovery, RFPs, negotiations, and contract execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate supplier proposals, pricing models, and long-term cost structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal and Finance to structure scalable commercial terms and risk protections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-enabled tools and structured analysis to compare supplier proposals and generate negotiation insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop category strategies that improve cost efficiency, supplier innovation, and long-term platform scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify sourcing processes and improve decision frameworks used by technology stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong partnerships with technology leaders to ensure sourcing is embedded early in platform investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to building repeatable sourcing knowledge frameworks that improve how decisions are made across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in procurement, sourcing, consulting, vendor management, or technology strategy roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience sourcing enterprise software, SaaS platforms, IT services, or technology vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial negotiation experience with enterprise technology suppliers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business requirements into structured sourcing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and experience working with financial models, supplier comparisons, and contract structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data, automation, or AI tools to support decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$150,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7736767?gh_jid=7736767","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3394406,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7736767,"updated_at":"2026-03-26T15:29:13-04:00","requisition_id":"ONE","title":"Strategic Sourcing, Manager - Enterprise Technology","company_name":"Airbnb","first_published":"2026-03-26T14:42:25-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key cross-functional partners: Finance, Legal, Business Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As the Sourcing Manager supporting the CIO organization, you will act as a strategic advisor to technology leaders responsible for enterprise systems and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will lead sourcing initiatives across key enterprise technology domains including SaaS platforms, enterprise software, data platforms, and security technologies. Your role is not simply to run procurement processes, but to help leaders make informed build-vs-buy and supplier decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also contribute to the transformation of sourcing itself. Our team is embedding AI into how sourcing decisions are prepared, analyzed, and executed. This role will help develop and adopt those capabilities across enterprise technology categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in this role means enabling smarter technology investments, stronger supplier partnerships, and improved operational clarity across the CIO organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to understand technology roadmaps and translate them into sourcing strategies and supplier engagement plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end sourcing initiatives across infrastructure, engineering services, developer tooling, and emerging technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structure and run complex sourcing processes including market assessments, RFPs, supplier selection, and enterprise negotiations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate supplier capabilities, pricing models, and technical fit to support engineering decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support major infrastructure and platform negotiations including cloud, data infrastructure, developer platforms, and AI technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and AI-enabled tools to analyze proposals, compare supplier economics, and extract insights from contracts and proposals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Legal and Finance to structure commercial terms that balance engineering flexibility with financial discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop category strategies that improve supplier performance, manage risk, and create long-term competitive advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of sourcing workflows by helping implement AI-enabled analysis, deal summaries, and supplier evaluation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with internal stakeholders and external partners to drive successful negotiations and supplier outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in procurement, sourcing, consulting, or technology vendor management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience sourcing technology categories such as cloud infrastructure, developer platforms, AI technologies, or engineering services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and commercial strategy experience in complex technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technical requirements into commercial strategies and supplier decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with engineering or product organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and structured problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data, automation, or AI tools to improve business workflows or decision processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$128,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$150,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7436362?gh_jid=7436362","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3308113,"location":{"name":"Gurugram , India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7436362,"updated_at":"2026-01-29T01:52:17-05:00","requisition_id":"ONE","title":"Supervisor, Liability Claims ","company_name":"Airbnb","first_published":"2025-12-12T09:07:58-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Global Operations: AirCover: Scaled Ops \u0026amp;amp; Optimisation is dedicated to building the world\u0026#39;s most loyal travel community through exceptional service. Our vision is to design and deliver unmatched products and services so everyone can host and travel with confidence. Our objectives are to provide Aircover for Hosts, Guests and Travel Insurance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Claims Lead is directly accountable for the performance of their team of assigned specialists and for working to drive efficiency and quality, in collaboration with peers and cross-functional stakeholders, to achieve the objectives and strategic vision set by the Global Service Manager. Leads are responsible for the coaching and development of specialists on their team and for connecting our functional strategy into specific, meaningful goals and measurable results for the day-to-day work of their teams. The Claims team Lead will also work closely with Legal, Communications, Public Policy, Public Affairs, and other cross-functional teams to inform the policies, programs, and systems that improve the overall quality and performance of the department and support the Airbnb community.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the day-to-day operations of your team through driving key performance indicators on a team and individual level (productivity, quality, operational health) whilst maintaining a superior level of team support and wellness. This includes: Volume/SLA management\u0026amp;nbsp; Supporting your team in the handling urgent escalated cases (e.g. catastrophic claims; Liability claims, etc)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the day-to-day operations of your team through scheduling, shift approvals, team and one-to-one meetings, while working collaboratively with other team leads - Includes handling escalated and complex\u0026amp;nbsp; investigations, urgent escalations, property damage claims, and personal safety concerns or other crisis management. May also include project management (incl. developing project management abilities within your team) and light data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster employee happiness by being a human leader, creating team connections, communicating direction and goals, and providing regular performance feedback that fosters positive employee career growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine a working knowledge of all workflows, and train and coach your team to ensure that these are followed to a high standard of quality and performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate policies and procedures; find ways to increase efficiency and customer satisfaction.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand top user issues and other quality or customer insight data, and support your team in making data-supported recommendations to improve our product, policies, and procedures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as Point of Contact for urgent or other sensitive cases , spending time each week working on cases\u0026amp;nbsp; and other escalated issues to refine subject matter expertise.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive your team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how to balance and prioritise the above based on seasonality and the needs of customers, team and Airbnb.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead/Participate in Process improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a culture of belonging and inclusivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible to work in a rotational shift environment and adapt to changing shifts as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Min 8- 15 years or more experience of Insurance,\u0026amp;nbsp; claims and investigations experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in leading, inspiring and motivating others to meet functional, team and individual’s development goals and metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a leadership role working with customers, where safety and security of their properties has been put at risk\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and critical thinking skills; must be able to tell a story with data and metrics, as well as articulate wins , risks and challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining high levels of confidentiality while performing investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works well in ambiguity and embraces the adventure!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Insurance /Liability Claims\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in English - both oral and written communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People Management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,190,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,696,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7648861?gh_jid=7648861","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3369444,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7648861,"updated_at":"2026-03-09T04:10:56-04:00","requisition_id":"ONE","title":"Supervisor, Safety","company_name":"Airbnb","first_published":"2026-03-09T04:10:56-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety team:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support your team in handling urgent, escalated personal safety cases (e.g., domestic violence, sexual assault, suicide, surveillance devices), prioritising wellness and sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community. Work with your regional leadership to influence stakeholders and the Safety Service Manager to mitigate risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Serve as Point of Contact for urgent or other sensitive cases within your region, spending time each week working on tickets and other escalated issues to refine subject matter expertise.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with fellow global and regional Team Leads in addition to maintaining a strong connection to your cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team towards the execution of the company and strategic goals following the guidance of the Operations Manager, and collaborate with the OM to develop recommendations for service improvements and regional prioritization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage both team and individual performance and resources to ensure compliance with policies and SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure individual team members are held accountable to their performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate policies and procedures. Work with the team to identify opportunities to improve performance and better optimize processes for the team, region, and global community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management duties such as scheduling, shift approval, team and one-on-one meetings, and managing basic HR-related issues (pay/benefits/HR policy enforcement, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable professional and personal growth through supporting and challenging your team with feedback, one-on-ones, enabling opportunities, expectation-setting, and other growth tools at your disposal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support your team in handling urgent, escalated personal safety cases (e.g., domestic violence, sexual assault, suicide, surveillance devices), prioritising wellness and sustainability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;89\u0026quot; data-end=\u0026quot;232\u0026quot;\u0026gt;Minimum 6 years of overall professional experience, preferably in Operations, Customer Support, or related service-oriented environments.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;235\u0026quot; data-end=\u0026quot;411\u0026quot;\u0026gt;At least 2+ years of direct supervisory or people management experience, ideally within domains such as Safety, Risk/Threat Management, or Vulnerable Customer Engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex, escalated cases with elevated media or legal risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have prior certification in essentials in Advanced Safety Training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of evidence based best practice in handling personal safety issues using a trauma informed approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong metrics-based performance management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work and solve problems independently, collaboratively, or through delegation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand and execute policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to maintain confidentiality during investigation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Should be comfortable working in rotational shifts within a 24/7 operational environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,190,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,696,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7534548?gh_jid=7534548","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3336472,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7534548,"updated_at":"2026-01-16T14:25:49-05:00","requisition_id":"ONE","title":"Supervisor, Service Recovery","company_name":"Airbnb","first_published":"2026-01-15T08:35:03-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. The AirCover team supports this mission by standing up for Hosts and guests when things go wrong — often under intense scrutiny and at moments that materially impact trust in our platform. We operate in a fast-moving, high-stakes environment where decisions must be accurate, timely, and defensible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a resilient, highly skilled leader who thrives under pressure and excels at steering teams through urgent, sensitive, and complex escalations. This leader is capable of juggling multiple high-impact cases concurrently, providing sound judgement even when facts are incomplete, and maintaining steady direction for both the team and senior stakeholders. They will act as the operational leader for Service Recovery in moments where the Operations Manager is not present.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a strategic mindset, exceptional stakeholder management capability, and the ability to build and develop a high-performing team of escalation specialists who can operate at an executive-facing level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will guide the Service Recovery team in delivering best-in-class support during our most sensitive, time-critical escalations.\u0026amp;nbsp;You will manage competing priorities, navigate ambiguity, and ensure we maintain rigor, consistency, and empathy even under pressure.\u0026amp;nbsp;You will help shape the broader AirCover escalation strategy while coaching the team to grow into trusted, high-judgement escalation handlers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team Leadership \u0026amp;amp; Operations\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of accountability, clarity of expectations, and operational discipline across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and own monitoring metrics to ensure best-in-class community service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Escalation \u0026amp;amp; Case Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on call as needed for incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Stakeholder Management \u0026amp;amp; Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with senior stakeholders across Legal, Fraud and Safety Ops, Community Policy, Product, and Market Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with executive audiences, synthesizing complex information and recommending a clear path forward under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional partners to drive resolution, unblock key decisions, and improve operational readiness for emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Continuous Improvement \u0026amp;amp; Strategic Impact\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify systemic weaknesses across processes, policies, and tools — and drive measurable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the wider AirCover and Scaled Ops teams to shape roadmaps, strengthen safeguards, and refine how we manage high-stakes escalations globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or contribute to cross-functional projects that enhance the escalation ecosystem from end to end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of incident management in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High analytical capability and comfort making decisions in ambiguous, evolving contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational judgement and the ability to balance risk mitigation with customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring and managing globally dispersed employees is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$78,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$89,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7586351?gh_jid=7586351","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3340067,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7586351,"updated_at":"2026-03-11T20:00:43-04:00","requisition_id":"ONE","title":"Supervisor, Service Recovery (Dublin)","company_name":"Airbnb","first_published":"2026-02-04T08:52:30-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. The AirCover team supports this mission by standing up for Hosts and guests when things go wrong — often under intense scrutiny and at moments that materially impact trust in our platform. We operate in a fast-moving, high-stakes environment where decisions must be accurate, timely, and defensible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a resilient, highly skilled leader who thrives under pressure and excels at steering teams through urgent, sensitive, and complex escalations. This leader is capable of juggling multiple high-impact cases concurrently, providing sound judgement even when facts are incomplete, and maintaining steady direction for both the team and senior stakeholders. They will act as the operational leader for Service Recovery in moments where the Operations Manager is not present.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a strategic mindset, exceptional stakeholder management capability, and the ability to build and develop a high-performing team of escalation specialists who can operate at an executive-facing level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will guide the Service Recovery team in delivering best-in-class support during our most sensitive, time-critical escalations.\u0026amp;nbsp;You will manage competing priorities, navigate ambiguity, and ensure we maintain rigor, consistency, and empathy even under pressure.\u0026amp;nbsp;You will help shape the broader AirCover escalation strategy while coaching the team to grow into trusted, high-judgement escalation handlers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team Leadership \u0026amp;amp; Operations\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of accountability, clarity of expectations, and operational discipline across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and own monitoring metrics to ensure best-in-class community service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Escalation \u0026amp;amp; Case Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on call as needed for incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Stakeholder Management \u0026amp;amp; Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with senior stakeholders across Legal, Fraud and Safety Ops, Community Policy, Product, and Market Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with executive audiences, synthesizing complex information and recommending a clear path forward under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional partners to drive resolution, unblock key decisions, and improve operational readiness for emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Continuous Improvement \u0026amp;amp; Strategic Impact\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify systemic weaknesses across processes, policies, and tools — and drive measurable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the wider AirCover and Scaled Ops teams to shape roadmaps, strengthen safeguards, and refine how we manage high-stakes escalations globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or contribute to cross-functional projects that enhance the escalation ecosystem from end to end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of incident management in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High analytical capability and comfort making decisions in ambiguous, evolving contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational judgement and the ability to balance risk mitigation with customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring and managing globally dispersed employees is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Dublin, Ireland\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€60.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€70.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275},{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517},{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7586374?gh_jid=7586374","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3340067,"location":{"name":"Tokyo, Japan; Singapore, Singapore; Seoul, Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7586374,"updated_at":"2026-03-11T20:00:44-04:00","requisition_id":"ONE","title":"Supervisor, Service Recovery (Tokyo, Singapore, Seoul)","company_name":"Airbnb","first_published":"2026-02-04T08:52:31-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. The AirCover team supports this mission by standing up for Hosts and guests when things go wrong — often under intense scrutiny and at moments that materially impact trust in our platform. We operate in a fast-moving, high-stakes environment where decisions must be accurate, timely, and defensible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a resilient, highly skilled leader who thrives under pressure and excels at steering teams through urgent, sensitive, and complex escalations. This leader is capable of juggling multiple high-impact cases concurrently, providing sound judgement even when facts are incomplete, and maintaining steady direction for both the team and senior stakeholders. They will act as the operational leader for Service Recovery in moments where the Operations Manager is not present.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a strategic mindset, exceptional stakeholder management capability, and the ability to build and develop a high-performing team of escalation specialists who can operate at an executive-facing level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will guide the Service Recovery team in delivering best-in-class support during our most sensitive, time-critical escalations.\u0026amp;nbsp;You will manage competing priorities, navigate ambiguity, and ensure we maintain rigor, consistency, and empathy even under pressure.\u0026amp;nbsp;You will help shape the broader AirCover escalation strategy while coaching the team to grow into trusted, high-judgement escalation handlers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Team Leadership \u0026amp;amp; Operations\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of accountability, clarity of expectations, and operational discipline across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and own monitoring metrics to ensure best-in-class community service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Escalation \u0026amp;amp; Case Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on call as needed for incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Stakeholder Management \u0026amp;amp; Influence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with senior stakeholders across Legal, Fraud and Safety Ops, Community Policy, Product, and Market Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with executive audiences, synthesizing complex information and recommending a clear path forward under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional partners to drive resolution, unblock key decisions, and improve operational readiness for emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Continuous Improvement \u0026amp;amp; Strategic Impact\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify systemic weaknesses across processes, policies, and tools — and drive measurable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the wider AirCover and Scaled Ops teams to shape roadmaps, strengthen safeguards, and refine how we manage high-stakes escalations globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or contribute to cross-functional projects that enhance the escalation ecosystem from end to end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of incident management in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High analytical capability and comfort making decisions in ambiguous, evolving contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational judgement and the ability to balance risk mitigation with customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring and managing globally dispersed employees is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Singapore, Seoul, Korea, Tokyo, Japan\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275},{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517},{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7777140?gh_jid=7777140","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3405002,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7777140,"updated_at":"2026-04-03T14:06:04-04:00","requisition_id":"ONE","title":"System Engineer(Salesforce Development), Payments","company_name":"Airbnb","first_published":"2026-04-03T14:02:32-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team builds and operates the technology that powers AirCover — Airbnb\u0026#39;s flagship protection program for Hosts and Guests. We own the end-to-end claims lifecycle: from the moment a Host or Guest files a claim, through intake and triage, all the way to adjudication and resolution. Our systems are designed to deliver fair, timely outcomes at scale, processing thousands of claims across the world every day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We sit at the intersection of trust, payments, and customer experience. The tools we build directly shape how Hosts and Guests feel about Airbnb in their most vulnerable moments — when something has gone wrong and they need help. That makes reliability, accuracy, and empathy core engineering values for our team, not just product principles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the Aircover Engineering team, you\u0026#39;ll work alongside engineers, product managers, designers, data scientists, and operations experts who are deeply committed to getting claims right. Whether that means streamlining the agent workflows that power resolution, improving the integrations that connect our claims platform to Airbnb\u0026#39;s broader payments and infrastructure, or embedding AI-driven intelligence to surface the right information at the right moment — every contribution has a direct impact on the Hosts and Guests who trust Airbnb to have their back.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a skilled and motivated Systems Engineer who is passionate about building tools that make a real difference. You will play a significant role in shaping the technical vision and delivering a solution that is flexible, efficient, and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership, and technical expertise to solve these challenges for Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will contribute meaningfully to an impactful platform that empowers our global support agents and upholds Airbnb\u0026#39;s commitment to protecting its community — every stay, every claim, every resolution. This role presents an exciting opportunity to create a unique and impactful platform that addresses complex business challenges. Every engineer on this team brings their own unique perspective, technical expertise, and problem-solving approach — and your work on the tooling will have a direct, measurable effect on agent efficiency, claim resolution quality, and the overall AirCover experience. You will leverage AI tools throughout your development workflow — from accelerating design and prototyping to generating and reviewing code — so you can move faster, go deeper, and spend more time solving the problems that matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features.\u0026lt;br\u0026gt;Drive, lead, and contribute to the full development cycle: technical design, development, testing, experimentation, analysis, and launch. You\u0026#39;ll be reviewing code and design docs, and giving feedback on product specs and mocks.Provide critical input on team roadmap and technical direction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities:\u0026lt;br\u0026gt;Drive the innovative use of Salesforce.com as an enterprise business platform for a rapidly growing and evolving company.\u0026lt;br\u0026gt;Drive low-level architecture and contribute to high-level architecture. Champion modular design, reuse, separation of concerns, high cohesion, and loose coupling.\u0026lt;br\u0026gt;Develop custom solutions within Salesforce (Apex/Lightning Framework) and other object-oriented (Java) enterprise applications.\u0026lt;br\u0026gt;Perform technical analysis, design, development, and implementation of applications with necessary customizations.\u0026lt;br\u0026gt;Take impactful features from idea to implementation, champion best practices and policies, and guide and influence the team in leveraging such practices.\u0026lt;br\u0026gt;Drive user story analysis, elaboration, and design. Strive to ensure code quality is high with supporting unit tests and on-time delivery. Self-manage to produce pre-sprint technical designs and grooming activities.\u0026lt;br\u0026gt;Ensure effective collaboration throughout all phases of development, testing, and deployment.\u0026lt;br\u0026gt;Maintain technical documentation to assist the operations team.\u0026lt;br\u0026gt;Bring your unique experience and expertise to a diverse and passionate team — having fun is a must!\u0026lt;br\u0026gt;Manage engineering deliverables by working closely with engineering teams.\u0026lt;br\u0026gt;Serve as an SME for CRM and provide thought leadership to bring best practices to the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;BE/ B.tech or equivalent technical qualification\u0026lt;br\u0026gt;4 to 8 years of relevant work experience in salesforce service cloud development\u0026lt;br\u0026gt;Strong understanding of Salesforce Programming and Administration (develop code, Custom objects, Apex, Triggers, Reports, workflows and assignment rules)\u0026lt;br\u0026gt;Design and develop solutions primarily on the Salesforce platform using Apex programming language, Lightning Web Components\u0026lt;br\u0026gt;Expert-level proficiency in LWC and front-end development.\u0026lt;br\u0026gt;Strong Salesforce customization and configuration experience in Salesforce Service Cloud.\u0026lt;br\u0026gt;Experience with Release Management, Source Control, and Deployment concepts and technologies such as Salesforce DX, SFDC Metadata API, ANT, Jenkins, and Git.\u0026lt;br\u0026gt;Experience with data management and data migration principles and application.\u0026lt;br\u0026gt;Experience with integrations on the Salesforce platform.\u0026lt;br\u0026gt;Practical knowledge of telephony and CTI systems.\u0026lt;br\u0026gt;Self-starter, adept at picking up new skills and technologies, and eager to break new ground.\u0026lt;br\u0026gt;Proficiency in AI-assisted development workflows — you actively use tools like Claude, Gemini, GitHub Copilot, or equivalent LLMs to write, review, and debug code faster and more effectively.\u0026lt;br\u0026gt;Strong prompt engineering skills — able to craft precise, context-rich prompts that produce reliable, high-quality outputs across code generation, technical design, and documentation tasks.\u0026lt;br\u0026gt;Self-starter, adept at picking up new skills and technologies — including emerging AI tooling — and eager to break new ground.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7559568?gh_jid=7559568","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3344752,"location":{"name":"Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7559568,"updated_at":"2026-03-27T02:40:46-04:00","requisition_id":"ONE","title":"Team Specialist, Premium Support","company_name":"Airbnb","first_published":"2026-01-24T07:45:34-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Team Specialist supports one or more internal CS services. This is a full time position based in Japan, though the role may support multiple regions. The CS Delivery Team Specialist is an operational expert and a specialist in case handling. The Team Specialist enables our Delivery team to function smoothly by supporting in-progress casework and arranging a successful operational environment for our teams, specifically providing operational assistance to Ambassadors, Supervisors, OMs, and Delivery Excellence Managers. Team Specialists have a solid understanding of the operations, are comfortable providing guidance and support in real-time, and function well in a fast paced environment while juggling multiple priorities. They may be assigned to support one or more services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enable the successful resolution of core customer-facing work\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultative guidance for day-to-day case handling and approve losses for your service(s) and region(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as Delivery’s first line of escalate support and handle high severity/sensitivity cases, including taking over severe/sensitive case from an Ambassador when required and handling supervisor approvals and call requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage slack/zoom consultations and act as floor support for team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Set up a well-oiled operational environment\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure the teams’ work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the team is skilled in CCPAM and has the tools they need to do their work; you also act as the first point of contact for troubleshooting IT issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for maintaining the team schedule, ensuring proper coverage, conducting real time workforce management, liaising with WFP, and supporting the planning of peak seasons\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our operations, proposing changes in tools, workflows, or best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaborate with cross-functional partners and stakeholders\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Summarize and escalate issues to high level stakeholders when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Step in as a consultative escalation point for other Delivery teams handling complex cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep knowledge in our policies and operations, and you act as POCs for CS teams to understand how things work in your service(s) within Delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Provide recommendations and insights on service performance\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Report out on ambassador, team, and service performance trends to Delivery leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights \u0026amp;amp; recommendations for how to improve service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the loop with Training for areas where all Ambassadors need improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Act as support for Delivery leadership as requested\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Document ways of working, best practices, and the norms for your service(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about staffing vs. volume to the Supervisor or Managers for your service(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement activities by acting as a SME/POC for projects, launches, or changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sit on a hiring panels and support upskilling and onboarding of new teammates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help drive internal Delivery improvement initiatives as assigned by your manager\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3 years of experience working on operations teams, completing support tasks, defining processes and/or collaborating on operational projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high severity/sensitivity cases and decision-making authority for losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coordinating operational teams, documenting ways of working and handling IT issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, comfort with communicating with customers is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of google sheets, SQL, and Salesforce is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and Japanese language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a team player and can work seamlessly with peers \u0026amp;amp; colleagues as part of a global team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills, both written and spoken, to customers and teammates/partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely organized, you are able to multitask and prioritize competing workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and empathetic with an ability to remain level headed in tough situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership mentality with ability to drive work forward even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand, report \u0026amp;amp; explain data \u0026amp;amp; performance results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collect feedback \u0026amp;amp; translate ambassadors needs toward process improvements or product feature enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed understanding of customer service operations and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner and curious mindset towards other teams \u0026amp;amp; services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64274,"name":"Japan","location":null,"child_ids":[625],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7491211?gh_jid=7491211","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3323378,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7491211,"updated_at":"2025-12-22T05:13:37-05:00","requisition_id":"ONE","title":"Team Specialist, Premium Support (German)","company_name":"Airbnb","first_published":"2025-12-22T05:13:37-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Team Specialist supports one or more internal CS services. This is a full time position based in Ireland, though the role may support multiple regions. The CS Delivery Team Specialist is an operational expert and a specialist in case handling. The Team Specialist enables our Delivery team to function smoothly by supporting in-progress casework and arranging a successful operational environment for our teams, specifically providing operational assistance to Ambassadors, Supervisors, OMs, and Delivery Excellence Managers. Team Specialists have a solid understanding of the operations, are comfortable providing guidance and support in real-time, and function well in a fast paced environment while juggling multiple priorities. They may be assigned to support one or more services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enable the successful resolution of core customer-facing work\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultative guidance for day-to-day case handling and approve losses for your service(s) and region(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as Delivery’s first line of escalate support and handle high severity/sensitivity cases, including taking over severe/sensitive case from an Ambassador when required and handling supervisor approvals and call requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage slack/zoom consultations and act as floor support for team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Set up a well-oiled operational environment\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure the teams’ work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the team is skilled in CCPAM and has the tools they need to do their work; you also act as the first point of contact for troubleshooting IT issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for maintaining the team schedule, ensuring proper coverage, conducting real time workforce management, liaising with WFP, and supporting the planning of peak seasons\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our operations, proposing changes in tools, workflows, or best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaborate with cross-functional partners and stakeholders\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Summarize and escalate issues to high level stakeholders when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Step in as a consultative escalation point for other Delivery teams handling complex cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep knowledge in our policies and operations, and you act as POCs for CS teams to understand how things work in your service(s) within Delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Provide recommendations and insights on service performance\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Report out on ambassador, team, and service performance trends to Delivery leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights \u0026amp;amp; recommendations for how to improve service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the loop with Training for areas where all Ambassadors need improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Act as support for Delivery leadership as requested\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Document ways of working, best practices, and the norms for your service(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about staffing vs. volume to the Supervisor or Managers for your service(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement activities by acting as a SME/POC for projects, launches, or changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sit on a hiring panels and support upskilling and onboarding of new teammates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help drive internal Delivery improvement initiatives as assigned by your manager\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3 years of experience working on operations teams, completing support tasks, defining processes and/or collaborating on operational projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high severity/sensitivity cases and decision-making authority for losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coordinating operational teams, documenting ways of working and handling IT issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, comfort with communicating with customers is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of google sheets, SQL, and Salesforce is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and German. Other languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a team player and can work seamlessly with peers \u0026amp;amp; colleagues as part of a global team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills, both written and spoken, to customers and teammates/partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely organized, you are able to multitask and prioritize competing workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and empathetic with an ability to remain level headed in tough situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership mentality with ability to drive work forward even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand, report \u0026amp;amp; explain data \u0026amp;amp; performance results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collect feedback \u0026amp;amp; translate ambassadors needs toward process improvements or product feature enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed understanding of customer service operations and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner and curious mindset towards other teams \u0026amp;amp; services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€50.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€58.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}]},{"absolute_url":"https://careers.airbnb.com/positions/7552398?gh_jid=7552398","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3342434,"location":{"name":"Seoul, Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7552398,"updated_at":"2026-02-13T10:22:44-05:00","requisition_id":"ONE","title":"Team Specialist, Premium Support (Korean Speaking)","company_name":"Airbnb","first_published":"2026-01-22T06:11:56-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS Team Specialist supports one or more internal CS services. This is a full time position based in South Korea, though the role may support multiple regions. The CS Delivery Team Specialist is an operational expert and a specialist in case handling. The Team Specialist enables our Delivery team to function smoothly by supporting in-progress casework and arranging a successful operational environment for our teams, specifically providing operational assistance to Ambassadors, Supervisors, OMs, and Delivery Excellence Managers. Team Specialists have a solid understanding of the operations, are comfortable providing guidance and support in real-time, and function well in a fast paced environment while juggling multiple priorities. They may be assigned to support one or more services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enable the successful resolution of core customer-facing work\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultative guidance for day-to-day case handling and approve losses for your service(s) and region(s).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as Delivery’s first line of escalate support and handle high severity/sensitivity cases, including taking over severe/sensitive case from an Ambassador when required and handling supervisor approvals and call requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage slack/zoom consultations and act as floor support for team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Set up a well-oiled operational environment\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure the teams’ work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the team is skilled in CCPAM and has the tools they need to do their work; you also act as the first point of contact for troubleshooting IT issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for maintaining the team schedule, ensuring proper coverage, conducting real time workforce management, liaising with WFP, and supporting the planning of peak seasons\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think critically and constantly evaluate our operations, proposing changes in tools, workflows, or best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaborate with cross-functional partners and stakeholders\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Summarize and escalate issues to high level stakeholders when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Step in as a consultative escalation point for other Delivery teams handling complex cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep knowledge in our policies and operations, and you act as POCs for CS teams to understand how things work in your service(s) within Delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Provide recommendations and insights on service performance\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Report out on ambassador, team, and service performance trends to Delivery leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights \u0026amp;amp; recommendations for how to improve service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close the loop with Training for areas where all Ambassadors need improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Act as support for Delivery leadership as requested\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Document ways of working, best practices, and the norms for your service(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about staffing vs. volume to the Supervisor or Managers for your service(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement activities by acting as a SME/POC for projects, launches, or changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sit on a hiring panels and support upskilling and onboarding of new teammates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help drive internal Delivery improvement initiatives as assigned by your manager\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 3 years of experience working on operations teams, completing support tasks, defining processes and/or collaborating on operational projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high severity/sensitivity cases and decision-making authority for losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in coordinating operational teams, documenting ways of working and handling IT issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, comfort with communicating with customers is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of google sheets, SQL, and Salesforce is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, and any other languages required by the business. Other languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a team player and can work seamlessly with peers \u0026amp;amp; colleagues as part of a global team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in Korean and English, spoken and written, is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills, both written and spoken, to customers and teammates/partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely organized, you are able to multitask and prioritize competing workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and empathetic with an ability to remain level headed in tough situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership mentality with ability to drive work forward even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand, report \u0026amp;amp; explain data \u0026amp;amp; performance results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collect feedback \u0026amp;amp; translate ambassadors needs toward process improvements or product feature enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed understanding of customer service operations and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner and curious mindset towards other teams \u0026amp;amp; services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64275,"name":"South Korea","location":null,"child_ids":[626],"parent_id":17517}]},{"absolute_url":"https://careers.airbnb.com/positions/7587950?gh_jid=7587950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3354343,"location":{"name":"Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7587950,"updated_at":"2026-03-25T03:10:36-04:00","requisition_id":"ONE","title":"Tech Lead Manager, Biztech","company_name":"Airbnb","first_published":"2026-02-04T04:26:32-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The world is changing how it works — it\u0026#39;s moving towards more flexibility for where people can do their jobs. Airbnb has already shown that we can accomplish a lot remotely. Together, we navigated a pandemic, rebuilt our company from the ground up, had a successful IPO, and made 150 upgrades to our product, all over Zoom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The BizTech Products organization is responsible for delivering innovative technology solutions that empower Airbnb\u0026#39;s internal teams to operate efficiently and effectively. Within BizTech Products, you will join a dynamic team of engineers, architects, and business partners who are passionate about building world-class enterprise systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Technical Lead\u0026lt;/strong\u0026gt;, you will serve as a technical leader and subject matter expert, partnering with senior leadership, cross-functional teams, and external stakeholders to drive strategic initiatives. You will work closely with your manager for thought partnership on strategic priorities while setting best practices for systems engineering across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Technical Lead is a senior technical leader responsible for solving critical problems that require extremely specialized expertise. In this role, you will help deliver and identify the most critical priorities and set best practices for BizTech Products and technical experts in the region.\u0026amp;nbsp; You will be held accountable to deliver on your own Cultural \u0026amp;amp; Functional Excellence (CAFE) contributions and help promote for indirect reports to uphold their CAFE contributions, as these contributions are important for career advancement within Tech.\u0026amp;nbsp; As BizTech’s footprint of regional expertise grows in India, a primary, senior resource to support multiple experts and be accountable for delivering on complex business problems is key.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a bridge between our current US-based leadership, Airbnb’s global stakeholder community, while utilizing your deep technical skills and enterprise SaaS expertise to architect, optimize, and scale our technology platforms. This includes owning specific, critical enterprise tasks for all of BizTech Products, such as defining when India-based stakeholders should be testing enterprise software changes for acceptance.\u0026amp;nbsp; Your forward-thinking approach and ability to anticipate future needs will significantly accelerate our journey toward becoming an efficient organization centered around self-service, and early adopters of AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will act as a leader and innovator in your area of expertise, advising and mentoring others on the team while serving as a liaison between your team and business stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be hands-on, supporting several in-region resources to ensure that their work is properly prioritized, roadblocks are removed, so that the team can focus to deliver their best work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architecture designs of complex enterprise systems, ensuring scalability, reliability, and security across the technology stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive strategic technology roadmaps by proactively communicating and collaborating with senior leadership and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the architecting and migrations from on-premise solutions to cloud environments (Jira, Confluence), including supporting the in-region testing of critical infrastructure, when required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and optimize integrations, workflows, and automation across enterprise SaaS platforms (Slack, Asana, Jira, Airtable, Workday, and others)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and implement best practices and governance for application access, usage, and data across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement across Airbnb’s application suite, recommending and implementing approved AI tools to foster enhanced self-service and efficiency for Airbnb employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct analysis of current and future application usage across teams and personas to inform technology decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead business requirements gathering sessions, translating complex business needs into scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship and technical guidance to Systems Engineers \u0026amp;amp; Business Solutions Engineers within BizTech Products India, fostering a culture of continuous learning and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure systems and integrations comply with information security and governance best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with the latest industry trends in cloud technologies, AI/ML, and enterprise systems to inform strategic direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help with broader BizTech Engagement activities, ensuring that all India-based employees in India have a voice for engagement and belonging.=\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience as a Systems Engineer, Platform Engineer, or similar role in an enterprise cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on experience architecting and executing complex migrations from on-premise tools to cloud platforms (with the most critical applications being one or more of:\u0026amp;nbsp; Jira Cloud, Workday, Asana, Slack, AirTable, Miro, RightAnswers, and Figma)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in enterprise SaaS administration, optimization, and integration across platforms mentioned above\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding, automation, and scripting skills with Python, Java and experience with REST APIs, JSON, and integration platforms (Mulesoft, Tray.ai, Workday Studio)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading and delivering enterprise-scale projects from inception through successful delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of system architecture, data modeling, integration frameworks, and security best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional problem-solving and analytical skills with the ability to diagnose complex technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing effective partnerships across teams such as fellow BizTech, engineering, security, finance, procurement, and customer support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI/ML integration and automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in IT Service Management (ITSM) frameworks and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting global, distributed teams across multiple time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of data governance, compliance frameworks, and enterprise security standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability and monitoring tools (Datadog, Splunk, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This position is remote-eligible and can be performed from anywhere in India with a robust internet connection. You will collaborate with teams across multiple time zones, but with a mandatory minimum 2hr overlap with US Pacific Time Zone (8:00am - 10:00am PT) [excluding Fridays, IST].\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our remote work policy, you may be required to travel periodically for team gatherings, planning sessions, or company events (typically no more than two times per year).\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you need assistance or a reasonable accommodation during the application and recruiting process, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7760935?gh_jid=7760935","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3400225,"location":{"name":"Gurugarm, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7760935,"updated_at":"2026-03-28T07:24:53-04:00","requisition_id":"ONE","title":"Training Business Partner","company_name":"Airbnb","first_published":"2026-03-28T07:24:53-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Analytics, etc.\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The CS Training Business Partner with \u0026lt;em\u0026gt;Community Education, Resolutions and Specializations\u0026lt;/em\u0026gt; focus is an enthusiastic, passionate and flexible team player who will support the CS Training Team to achieve all its priorities. You are a compelling storyteller who can motivate a classroom and communicate ideas using a variety of media, and work as an integral part of the wider CS Org, communicating effectively with cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will successfully manage training classrooms for onboarding, upskilling and continued education. You will support our internal and partner teams to be successful through our certification and training quality programs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will take a key part in the world of training projects, as we redefine what training means in the world of Airbnb CS and Trust, and will help incorporate changes and improvements to the CE/R or Specializations curricula under the direction of the CS Training Program Managers and your Lead.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You should be motivated to re-define what training support means for the region and represent regional needs to the global training team and advocate for solutions.\u0026amp;nbsp; You will work closely with local CE/R/Specializations Operations, other Service Excellence teams and regional Partners to coordinate high-level educational projects and provide training in the ever-changing environment of CS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finally, you are passionate about the satisfaction, safety and wellbeing of our community, and work tirelessly to ensure they receive the best support Airbnb can provide.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Regional CS Training Lead, you will be committed to facilitating training that meets the high standards required for our teams. You will collaborate closely with the CS Program Managers to provide impactful and actionable feedback on the training curricula, ensuring that it continually evolves and improves with each delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Training Delivery\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Facilitating training, solo or with a co-trainer, following approved curricula\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing the classroom to ensure an organized and productive learning environment for all trainees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring trainee success by providing coaching and feedback during training and providing feedback to leads on trainee engagement and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeping up with the day-to-day logistics of running a training, including communicating training details to trainees, coordinating classroom materials, and other administrative duties as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Training Certification\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assisting with the onboarding of new internal and partner trainers: facilitating orientation sessions and co-delivering trainings as part of our Trainer Certification program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing feedback and coaching to new trainers undergoing Certification, and reporting progress to Training Leads\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Supporting Training Programs\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and analyze feedback for training courses with a continuous improvement mindset; work closely with Program Managers to provide feedback and incorporate meaningful change to enhance future training for relevancy, comprehension, retention, and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Subject Matter Expert, remaining vigilant to identify gaps in knowledge and process, and communicate potential solutions to the appropriate parties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting with development of ongoing CS education programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Supporting Communication Skills Training Projects\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Undertake assigned communication skills training projects, both regional and global, in collaboration with teammates and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining up-to-date, functional knowledge of effective communication practices, frameworks, and methodologies, as well as CS tools, systems, and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting communication skills training assessments for requests and ad hoc requests from key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Supporting Our Team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting new and seasoned trainers and sharing knowledge within the Training Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the position of a role model within the company, as the face of Airbnb and of Airbnb Training to trainees in the classroom and to the wider Airbnb team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-3 Years in Process/Product \u0026amp;amp; Communication Skills/Soft Skills Training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable interpersonal and cross-functional relationship skills with ability to influence across skip levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication and influencing skills that engage stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem solving with measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical thinking and ability to make decisions based on insights and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail oriented and organized, while also able to think creatively and holistically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work under conditions of ambiguity in a fast-growth, sometimes uncertain, and complex environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role model core values to colleagues and learners in how you do your job each day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong resilience practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required technical skills: Google Drive Applications, (Mandatory for external and IM)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus skills - Adobe Applications (specifically Captivate 8); Rise 360, experience with Absorb is a huge plus!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel may be required - travel restrictions have impacted this recently.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹770,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,100,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}]},{"absolute_url":"https://careers.airbnb.com/positions/7751053?gh_jid=7751053","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3398330,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7751053,"updated_at":"2026-03-27T10:58:07-04:00","requisition_id":"ONE","title":"Training Coordinator","company_name":"Airbnb","first_published":"2026-03-27T10:58:07-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join the Global Operations Training team. We support frontline teams and prepare them to best serve our customers. We are a global team with expertise in training design, development, delivery, and organizational development.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to empower everyone to deliver exemplary service through continuous and impactful learning. We work closely with Delivery and Optimization, Change Management, Service Enablement, Process Improvement, Quality, Analytics, Policy, and many other teams!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Training Coordinator, you will play a vital role in supporting our tactical training operations, with a primary focus on vendors and region-specific markets. You will work closely with the Training Partner Managers, acting as an internal Airbnb point of contact for our growing network of partner trainers, supporting them with questions and concerns, channeling feedback to the appropriate teams within Airbnb and supporting the execution of a wide array of training operations exercises.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To be successful in this role, you must have the ability to interact with staff (at all levels) in a fast-paced environment, demonstrate excellent organization and attention to detail, and remain flexible, proactive, resourceful and efficient. Day-to-day activities may include collection, organizing, scheduling, monitoring and distributing information across our internal and external global CS network. Your passion for operational excellence, coupled with strong interpersonal skills, will ensure our teams remain organized and effective.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as an internal Airbnb POC, supporting vendors and channeling questions and feedback to appropriate teams within Airbnb, including Service Delivery Partner Optimization, Workforce Management, Knowledge Management and Quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and preserve trusted relationships through clear and direct communication, collaboration and delegation across multiple levels, internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the logistics of internal new hire training by working closely with Talent, Recruiting and the Learning Facilitation Team Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and drive vendor trainer engagement initiatives, including organizing and moderating regular meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure training performance documentation is accessible, completed correctly and in full, and conduct regular audits to ensure required maintenance is addressed in a timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support with troubleshooting technical issues and driving completion of critical projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with training operations and third-party vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organization, attention to detail, flexibility, proactivity\u0026amp;nbsp; and resourcefulness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred knowledge of Tableau, SQL and other Airbnb databases, including creating queries and manipulating large data sets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred familiarity with Absorb (LMS) and Orchestra (TMS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills, with a proven track record of\u0026amp;nbsp; the ability to work across departments and levels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to quickly adjust to new technologies, business needs and workload reprioritization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Willingness to travel, if necessary (up to 25%).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$67,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$79,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}]},{"absolute_url":"https://careers.airbnb.com/positions/7653015?gh_jid=7653015","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3370610,"location":{"name":"Manila, Philippines"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7653015,"updated_at":"2026-03-11T14:07:27-04:00","requisition_id":"ONE","title":"Workforce Planning Analyst","company_name":"Airbnb","first_published":"2026-03-01T21:11:04-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Workforce Management (WFM) Scheduler is vital in ensuring we have the best possible support for our guests and hosts within Customer Support operations. As the Customer Support scheduler, you will be responsible for the allocation of headcount across multiple sites, channels and tiers and be expected to manage these and the relationships with partner WFM teams. You would be an important part of a fast moving and high profile team and be required to work closely with cross-functional teams to achieve the best results.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with operations to generate and deploy schedules based on language, skill and contact channel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up, manage and maintain schedules for several internal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage, build and track/report schedule demand for multiple partner sites with multiple channels and languages across a shared queue environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run scheduling scenarios and provide analysis of potential impacts of new lines of business, changes to SLA, routing, skilling etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the broader Workforce Management (WFM) team to understand all aspects of capacity planning and forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, analyse and report employee performance with reports from Genesys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse and report historical data and trends, daily, weekly, monthly etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse performance data to identify opportunities to operate more effectively and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate across the broader Airbnb team and our outsource partners, including preparing performance reporting and the delivery of them at WBR/MBR and QBR’s.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a minimum 5 years of experience in a contact center management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Genesys WFM (preferred) or similar applications (i.e. IEX/NICE, Aspect/eWFM) is a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-developed problem-solving and analytical skills with attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate complex information clearly to a non WFM/technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Interactive Insights, Tableau and SQL preferred\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to learn \u0026amp;amp; manage multiple technical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to process large amounts of complex raw data and present in a comprehensible fashion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and driven, used to being in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with ACD reporting and administration is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of Excel and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A dedicated team player and relationship builder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Readiness to travel to other offices nationally and internationally on occasion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":58107,"name":"Manila, Philippines","location":"Manila, Philippines","child_ids":[],"parent_id":64276}]}],"meta":{"total":254}}