{"jobs":[{"absolute_url":"https://careers.airbnb.com/positions/8306554?gh_jid=8306554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3591434,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8306554,"updated_at":"2026-10-28T10:52:05-04:00","requisition_id":"ONE","title":"AirCover Specialist, Claims Experience","company_name":"Airbnb","first_published":"2026-10-28T10:52:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Claims Experience team is part of the Aircover team. Claims Experience is responsible for providing premium support\u0026amp;nbsp; for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;By enhancing the customer experience from end to end you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with Supervisors and Manager to provide feedback on the status of claims\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high levels of confidentiality whilst conducting investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+\u0026amp;nbsp; years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand user needs and provide personalized recommendations and assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex and sensitive issues to customers with confidence and clarity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical skills with the ability to organize and work independently with rapidly changing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiation skills to ensure customer issues are resolved in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays Travel requirements (if applicable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred skill-sets:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on change initiatives and/or cross-functional projects to meet strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in English and another language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position. \u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;OR \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$68,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8345532?gh_jid=8345532","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3607261,"location":{"name":"Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8345532,"updated_at":"2026-11-02T22:52:56-05:00","requisition_id":"ONE","title":"AirCover Specialist, Claims Experience","company_name":"Airbnb","first_published":"2026-11-02T03:52:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit, and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Claims Experience team is responsible for providing premium support\u0026amp;nbsp; for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About you\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about delivering\u0026amp;nbsp; exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a\u0026amp;nbsp; complete final resolution with care and attention\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You identify gaps in workflow, process or policy whilst striving to provide upward feedback as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How you’ll make an impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;By enhancing the customer experience from end to end you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role you’ll get to\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with Supervisors and Manager to provide feedback on the status of claims\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high levels of confidentiality whilst conducting investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the training and mentoring of new hires throughout the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support existing team members by sharing best practices, providing technical expertise on case consults, approvals and escalations in order to help improve overall performance of the team\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for people who have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+\u0026amp;nbsp; years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand user needs and provide personalized recommendations and assistance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex and sensitive issues to customers with confidence and clarity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical skills with the ability to organize and work independently with rapidly changing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiation skills to ensure customer issues are resolved in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on change initiatives and/or cross-functional projects to meet strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in English and Japanese language.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64274,"name":"Japan","location":null,"child_ids":[625],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7789554?gh_jid=7789554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407102,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7789554,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Associate Legal Counsel, Japan","company_name":"Airbnb","first_published":"2026-04-13T04:49:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are in search of an Associate Legal Counsel for Japan.This role reports to the Associate General Counsel - Northeast Asia and serves as legal partner to many other teams outside Legal. Collaboration will be a key attribute as this role will work very closely with the other members of the legal team both in the region and globally.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role needs to be based in Japan. Any location in Japan is welcomed. Living in Tokyo or the greater Kanto area, with the ability to commute to the Tokyo office, is a plus. Candidates based elsewhere in Japan will need to travel to the Tokyo office roughly once or twice a month, as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as an effective and trusted partner to the fast-paced and high-performing Airbnb team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver clear, effective and practical legal advice to the various business functions. These include business development, public policy, marketing and communications.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Legal advice includes regulatory matters, consumer protection, competition, marketing, employment, privacy, dispute resolution, and law enforcement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be adept in making sensible legal risk assessments which consider practical solutions to mitigate legal risk whilst keeping business priorities at the forefront.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualification in Japan (as bengoshi) is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level command of Japanese (written and spoken) is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business-level English (written and spoken) is essential. High scores in standardized tests (TOEIC/TOEFL) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2years post-qualification experience - In-house (including secondment from a law firm) in an MNC and/or start-up is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently delivers creative, thoughtful and business-oriented results that appropriately balance growth and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-forward mindset with a proactive willingness to leverage AI tools to optimize legal productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player, highly collaborative with excellent communication and listening skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive owner who takes initiative while navigating competing priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic, caring and humble.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional travel may be required: domestic travel to the Tokyo office roughly once or twice a month for candidates based outside the Kanto area, and international travel typically once a year for a few days. We give full consideration to individual circumstances and family commitments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8231416?gh_jid=8231416","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3562002,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8231416,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Associate Principal, Procurement Innovation Supplier Programs","company_name":"Airbnb","first_published":"2026-09-24T18:17:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Procurement team at Airbnb manages the source-to-pay processes including Accounts Payable, Travel and Expense, and the Contingent Workforce program. Procurement Innovation is a pillar within Procurement overseeing procurement tools, processes, reporting, and AI.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Your role will involve close collaboration with key cross-functional partners, including Finance Technology Group, Procurement Operation, Third-Party Security, and various other business units. Together, we will ensure the efficient management of our programs and create an environment of collaboration, innovation, and inclusivity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our focus on robust onboarding, monitoring, and promoting a great supplier experience will be at the forefront of everything you do. Join us and be part of a team that is making a positive impact in the world of procurement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In this exciting role, you will have responsibility to manage the supplier onboarding process, including the management of the tools, orchestration, and support the cross-function teams involved in onboarding operations to smoothly onboard third-party suppliers into the Airbnb financial system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also provide in-depth knowledge and optimization of supplier programs at Airbnb including maintaining effective supplier risk oversight measures, and establishing critical supplier programs in tandem with our Sourcing team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In this role, we will measure your impact by developing process improvement recommendations based on your deep understanding of current procurement practices. You will enhance the supplier experience by executing transformational initiatives, aligning it with stakeholders\u0026#39; business needs while mitigating risk for Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee and maintain supplier onboarding programs, ensuring the process meets the business and commercial needs of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enrich the supplier experience by executing transformational initiatives that anticipate emerging supplier needs and deliver innovative solutions, aligning with stakeholders\u0026#39; business needs while mitigating risk for Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor supplier compliance to document operational health and improvements; communicate progress, barriers, risks, and benefits to appropriate business and management levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with various teams to understand the requirements of the supplier risk management program and identify opportunities for system and operational enhancements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage project execution and tool implementation, providing detailed subject matter advice in the development of deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expertise in the areas of source-to-pay, supplier risk management, regulatory assessment, procurement technology, and overall procurement transformation functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree or advanced degree in business, finance, supply chain or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience managing procurement programs and/or leading preferred supplier programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing supplier onboarding and risk management tools and processes, with expertise in implementing enterprise-wide systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using data, automation, or AI tools to support decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in building relationships in a cross-functional environment and proven success in influencing stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical, with strong problem-solving skills and a data-driven approach to decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, reliable, and detail-oriented, capable of managing multiple tasks efficiently with minimal supervision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$102,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$120,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7834481?gh_jid=7834481","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3417562,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7834481,"updated_at":"2026-10-30T20:42:00-04:00","requisition_id":"MULTI","title":"Business Operations and Growth Lead","company_name":"Airbnb","first_published":"2026-04-21T19:15:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Director, Programs and Business Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Align all functions\u0026amp;nbsp; to achieve Americas’s regional business objectives in partnership with the Director, Regional Business Operations and Growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field \u0026amp;amp; online operations, marketing, product, legal) to ensure key initiatives are on track.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use all available data sources and tools, internal and external, to analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the Regional Director and Regional BizOps Director in owning the performance narrative for key metrics and deliver the story to senior leaders in a concise and clear manner in weekly, monthly, and quarterly business reviews\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, business analytics, and project management in a dynamic entrepreneurial environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven bias to action and ability to own a project from conception through to post-mortem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a world of uncertainty and ambiguity - to create clarity from chaos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A familiarity with AI, AI data analysis and AI tools would be considered an asset.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of being able to storytell, influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impeccable organizational skills, attention to detail and ability to document processes \u0026amp;amp; decisions made.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and scaling initiatives across globally dispersed teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with multiple departments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on approach, getting things done fast.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$203,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8242459?gh_jid=8242459","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566418,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8242459,"updated_at":"2026-10-08T21:12:33-04:00","requisition_id":"ONE","title":"Business Operations and Growth Lead, Asia","company_name":"Airbnb","first_published":"2026-10-08T02:58:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer (CBO) organization drives Airbnb\u0026#39;s growth and expansion around the world, commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, working with regions to plan and execute growth across supply, demand, and the surfaces our communities use.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Asia is one of the largest growth opportunities in that portfolio and one of the most complex regions to run: Japan, Korea, India and Southeast Asia sit at very different stages of maturity, with distinct competitive sets, regulatory contexts and consumer behaviour. Over the past year, the region has built a new operating system and scaled multiple growth levers from single-market pilots to regional programs. That growth has outpaced our capacity to run it: business reporting, program delivery and the cross-functional roadmap currently sit with one person alongside the regional strategy agenda. We are building a dedicated capability to own how Asia operates and how Asia delivers, and we want you at the centre of it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Singapore and requires regular travel across Asia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you report to the Senior Business Operations and Growth Lead, Asia and work closely with country Business Operations and Growth Leads across Japan, Korea, India and Southeast Asia, alongside central teams in growth marketing, product, payments, supply, policy and brand. You own the Asia business reporting and operating cadence, and you lead the delivery of the region\u0026#39;s growth levers and its cross-functional roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is deliberately an ownership role in insights and execution, distinct from the roles around it. Countries own their market plans and outcomes, growth marketing, product and merchandising teams build the platforms, and Strategic Finance and Advanced Analytics own objective tracking and measurement standards. You own the connective tissue between them: the reporting that gives the region one accurate and current picture, the delivery of growth levers into market, the roadmap accountability that keeps cross-functional commitments on track, and the competitive read that tells us where we are gaining and losing.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the end-to-end operations and delivery of selected regional growth levers including go-to-market, measurement and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the regional business reporting structure, inputs and cadence regionally and globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the regional view of the cross-functional roadmap across supply, product, payments, policy, brand and growth marketing, and drive accountability on delivery through cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the regional competitive view across both guest and host and enable capabilities locally for country teams for local competitors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI-enabled automation into the region\u0026#39;s reporting, insight delivery and recurring operations that scales team output\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize data, trends, guest and host insights, and analysis into actionable recommendations for the regional business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep dives into operational, programs or functional topics as needed, working with FP\u0026amp;amp;A to assess business performance across areas of strength and weakness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive entity prioritization and lead entity setup across Asia markets, coordinating with legal, tax, finance and country teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in business operations, strategy, consulting or program management, ideally in a marketplace, consumer technology, hospitality or online travel agency (OTA) environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing programs or operations across multiple countries with varying levels of maturity, and across time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record building and running business operating cadences for a distributed organization: reporting, business reviews, and the follow-through that makes commitments land\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional cross-functional orchestration in a heavily matrixed organization, creating clarity where ownership is split across product, growth marketing, payments, supply and country teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operating discipline: cross-workstream roadmaps, launch management, business reviews and executive reporting, and crisp written communication that keeps distributed teams aligned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds operational leverage with AI: a track record of applying AI and automation to reporting, insight generation and repetitive operational work, with measurable time saved or scale gained. You treat this as part of how you work, not a side project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical fluency: comfortable in the numbers, builds the analysis personally, and sets consistent measurement standards with analytics and finance partners (Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity, with a strong bias to action, ownership and ruthless prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent written and spoken English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desirable: hands-on experience with one or more growth levers such as incentives, promotions and coupons, host-funded offers, lifecycle and CRM, or merchandising. Familiarity with the business, economic and cultural environments across Asia.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8325376?gh_jid=8325376","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3598946,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8325376,"updated_at":"2026-10-27T13:37:22-04:00","requisition_id":"ONE","title":"Business Process Improvement Manager ","company_name":"Airbnb","first_published":"2026-10-27T13:37:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Business Process Improvement team focuses on improving processes across all Community Support. Our team is a global team of process improvement professionals, who help bring cross functional partners from across CS and Airbnb together to operationalize new processes, analyze current process for improvement opportunities, and scale solutions across a global network. We follow general business process engineering principles and practices, as well as leveraging Lean Six Sigma methodologies in our improvement projects.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Business Process Manager will be a senior individual contributor within the Service Optimization team, part of the Community Service Organization. This role advances the team\u0026#39;s process engineering discipline by designing systems where problems do not occur, rather than only improving processes that already exist. The Business Process Manager delivers through deep individual expertise: applying systems thinking, engineering processes for AI-readiness and automation by default, and building AI prototypes to test and validate new process designs before full implementation. This is a role for a senior level practitioner who operates at the intersection of process engineering, systems design, and applied AI.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop business strategies within Service Optimization and Community Support across people, process, and technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the operationalization of strategies across Community Support and other cross functional teams such as Policy, Finance, and Product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, large-scale, cross-functional process engineering initiatives from problem definition through measurable outcomes, applying the full suite of Lean Six Sigma tools and a structured process engineering framework across four disciplines: understanding the problem and its system context, designing reliable and measurable solutions, grounding those solutions in operational reality, and evolving them as conditions change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply and coach others to apply a systems thinking lens to every problem: map full upstream and downstream context before prescribing solutions, identifying where the real problem lives rather than where it surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design processes for AI-readiness and automation by default, engineering every future state around three standards: does it reduce agent and customer burden, is it measurable from day one, and can it be automated or self-correcting over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI prototypes to communicate and validate process designs, using AI tools, workflow automation platforms, and lightweight modeling approaches to test the viability of new process architectures before committing to full implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use process simulation to model how a designed process will behave under real-world conditions, stress-testing assumptions about volume, variation, and failure modes before a design is deployed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and continuously improve process designs of Community Support experiences that document the full interaction across the customer journey, agent processes, product features, and policies, informing multi-year roadmap planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement process measurement systems from the start of every design: establish KPIs, deploy statistical process control methods, and track outcomes post-launch to confirm improvements hold.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that improvements are sustained over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale process engineering competency, systems thinking, and AI-ready design, contributing to capability building across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Technology teams to translate process requirements into tooling specifications, ensuring AI and other product capabilities are engineered around how agents and customers actually work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with stakeholders across Product, Engineering, Data Analytics, and Operations to align priorities and drive trade-off decisions grounded in data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate progress and findings to senior leadership, distilling complex analysis into clear narratives with a line of sight to measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Preferred Bachelor\u0026#39;s Degree in Industrial Engineering, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of post-graduate experience in operations, process management, or process improvement, with at least 7 years in a customer support operations environment (preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean Six Sigma Black Belt certified or equivalent process engineering expertise. Additional consideration given to Agile, service design, and Industrial and Systems Engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build AI prototypes and proof-of-concept workflow automations: practical experience using AI tools, no-code or low-code platforms, or scripting to test and validate process designs before full implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated mastery to design processes for AI-readiness and automation, engineering systems that evolve with AI capabilities rather than simply optimizing existing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience applying systems thinking to process design, identifying root causes upstream and tracing impacts downstream before prescribing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced statistical and data-driven analytical skills, including statistical process control methods, regression analysis, and measurement system analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using process simulation tools to model process behavior, test design assumptions, and predict outcomes under varying conditions prior to implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience driving organizational change, including stakeholder alignment, communication planning, and adoption measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to interact and communicate with people at all levels of the organization, including senior leadership, in an open and transparent manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work collaboratively with a wide range of stakeholders, demonstrating the ability to influence, structure arguments clearly, and drive alignment to measurable outcomes without formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated focus on end-to-end customer journey and customer-centric outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience developing business processes in customer support operating models that balance multiple stakeholder interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate ambiguity with creative problem-solving, strong analytical skills, and a pragmatic sense of how to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and autonomous: able to manage multiple complex initiatives simultaneously with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 20% of time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$156,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$195,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8336590?gh_jid=8336590","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3603505,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8336590,"updated_at":"2026-10-30T09:30:14-04:00","requisition_id":"ONE","title":"Campaign Manager, Mexico","company_name":"Airbnb","first_published":"2026-10-30T09:30:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s Public Policy team works closely with federal, state and municipal governments, legislators, regulators, public entities, industry associations, academia, our host community and the broader public. We introduce them to Airbnb, highlight the social and economic contribution our community makes to Mexico and its local communities, and share best practices from around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our goal is twofold. We want policymakers to understand the regulatory challenges that affect our hosts and to find models that work for cities, towns and their residents. We also want to help Mexican society embrace an innovative, collaborative economy where everyone can belong.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of a wider regional policy team, we take part in many local, state and national conversations at once. We engage governments directly and involve our community and partners in making the case for fair, progressive home sharing rules. Our work is organized in local campaign pods that draw on a wide range of tools: detailed policy analysis, strategic partnerships, policy media, community organizing, digital tactics, polling, data science and research, and persuasive policy narratives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Public Policy Campaign Manager leads the design and execution of successful policy campaigns in Mexico, working with the Public Policy Lead on both daily operations and overall strategy. You will draft and run integrated engagement plans, using in-person and digital tools to move key stakeholders toward specific policy goals in response to active or developing legislation and regulation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A central part of the role is building trust with local authorities. You will help them understand the contribution our community makes, and engage them in creating fair legal and regulatory frameworks that embrace the potential of the sharing economy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are meticulously organized, detail-oriented and focused on solutions. You see the big picture, prioritize strategically, and know which information and data to escalate to leadership. You turn big ideas into policy with a positive, creative outlook, and you build strong relationships with internal teams and stakeholders in Mexico, the region and globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement Airbnb\u0026#39;s legislative and public policy activities in Mexico, including advocacy priorities, positions and strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review legislative and regulatory language, draft comments and research issues to provide analysis on proposals affecting Airbnb\u0026#39;s priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and represent Airbnb in coalitions and collaborations that advance our advocacy goals, creating them from scratch when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with an extensive network of contacts in local, state and national legislative, executive and administrative offices, as well as allied groups and coalition partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in meetings with government and elected officials, industry associations, Airbnb hosts and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at public speaking engagements as directed by the Public Policy Lead for Mexico \u0026amp;amp; CCA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit and manage consultants and agencies, and marshal external resources to execute campaign plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise Airbnb teams on public policy matters to guide the development of products, services and policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with local business partners so that campaign plans fit with business priorities and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and track legislation and regulatory matters, and advise the company on policy challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report progress accurately and regularly, and flag roadblocks in a timely way.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 10 years of experience in public policy, direct lobbying or government relations in a business, political, governmental, legislative or regulatory context, such as tourism and accommodation, e-commerce and platform regulation, housing and landlord/tenant law, or tax.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing complex regulatory and political issues, whether in-house, as a consultant, or in politics, campaigns or advocacy groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in regulatory and legislative drafting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple complex projects at once and navigate a matrix organization with many stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills, including planning, memo-writing and basic budgeting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and entrepreneurial, with a proven track record of being proactive and results-driven without sacrificing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with strong presentation, writing and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full fluency in Spanish and English, reading, writing and speaking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organized and able to help keep others organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment and the ability to maintain confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Poised under pressure, flexible, and positive about change and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work independently and as a team player, with a sense of humor and the ability to thrive in a fast-moving, sometimes stressful environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, home sharing and the collaborative economy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have: experience managing people and developing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have: experience in a startup, e-commerce or other high-growth company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$147,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$183,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":60666}],"offices":[{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8316843?gh_jid=8316843","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3595484,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8316843,"updated_at":"2026-10-24T09:20:32-04:00","requisition_id":"ONE","title":"Connectivity Partner Manager","company_name":"Airbnb","first_published":"2026-10-23T13:22:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an experienced Connectivity Partner Manager to own the health and growth of our network of connectivity providers, including channel managers, property management systems (PMS), central reservation systems (CRS) and other integration partners. You’ll join the Global Hotels Connectivity team, which owns Airbnb’s global relationships with hotel connectivity providers. Using data, automation, and scaled programs, you’ll keep your portfolio integrated and compliant, improving connection quality and operations in close partnership with internal stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a technical expert with strong project management experience, analytical acumen, and excellent communication skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end connection performance across a network of connectivity partners, delivering day-to-day support through scaled programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build deep knowledge of technical integrations across PMS, CRS and Channel Managers, to provide targeted partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to identify strategic opportunities and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own scaled communications to all partners on feature updates, mandatory API changes, and deprecations, with clear timelines and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate partners on product updates and share partner feedback with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot partner technical issues to ensure performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain technical partner resources that support field teams to self-serve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at external meetings and industry events, engaging with connectivity and hotel partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your team to design and manage projects that support the commercial goals of Airbnb and our hotel and connectivity partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in a Connectivity Partner Manager or Technical Partner Manager role within a global technology or hospitality tech company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of hospitality/travel software; PMS, CRS, Channel Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL, Looker and Excel.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tableau, Asana, Jira\u0026amp;nbsp; and Salesforce experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid technical troubleshooting skills and project management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective time management and ability to prioritize in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills with a proven ability to leverage data in decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability to shifting priorities, projects, and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in\u0026lt;strong\u0026gt; EST time zone\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$111,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$123,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8275370?gh_jid=8275370","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3580351,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8275370,"updated_at":"2026-10-13T13:08:19-04:00","requisition_id":"ONE","title":"Counsel, Corporate ","company_name":"Airbnb","first_published":"2026-10-13T13:08:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Legal Department embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is looking for an experienced attorney to join our Corporate Legal team. Reporting to Airbnb’s Lead Counsel, Corporate, you will partner closely with Airbnb’s Corporate Development team and other legal and cross-functional teams on M\u0026amp;amp;A as well as other corporate and investment transactions. From time to time, you may also provide legal support for other teams (e.g., Sustainability, Treasury) as part of the Corporate Legal team’s general practice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and support mergers, acquisitions, joint ventures, investments, warrants and other corporate transactions through all stages of a transaction lifecycle, including assessment of potential targets, deal structuring, due diligence, negotiation and deal execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic legal advice to senior management and other internal stakeholders regarding M\u0026amp;amp;A strategy, risk management and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft, review and negotiate transaction documents, including letters of intent, definitive agreements and ancillary documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with multiple cross-functional teams across the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage outside counsel, including the coordination of efforts to ensure effective legal support during the transaction process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of internal legal processes and best practices for M\u0026amp;amp;A transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist and collaborate on other Corporate Legal matters\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;JD and 5+ years of relevant experience working at a law firm or in-house, focused on M\u0026amp;amp;A and corporate transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of independently running deal workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to roll up sleeves (no job too big, no job too small)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and process management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound business judgment, attention to detail and the ability to find practical and creative solutions to both legal and business problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of integrity, professionalism, intellectual curiosity and willingness to grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude, sense of humor and high EQ\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for the Airbnb mission\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Licensed in a US state\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8349633?gh_jid=8349633","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3608961,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8349633,"updated_at":"2026-11-04T10:57:40-05:00","requisition_id":"ONE","title":"Creative Lead, Art","company_name":"Airbnb","first_published":"2026-11-03T13:20:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a creative company on a mission to connect people to the magic of the real world. You’ll join a collaborative, excellence-driven creative group led by the VP of Global Creative, and report directly to the Director of Brand Creative. Working in close, day-to-day partnership with your copy partner, strategists, and producers, you’ll be part of an agile team dedicated to bold storytelling across our key verticals. Here, innovative thinking and hands-on craft are deeply valued, and your work will directly shape the future of our brand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Creative Lead (Art), you will be the visual driving force behind high-impact integrated campaigns and social work across our highest-growth verticals, including Home/Stay, Experiences, Services, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working in a close dynamic partnership with a dedicated Copywriter partner, you will directly bridge high-level brand narrative and provocative modern visual execution. Together, you won\u0026#39;t just generate big ideas; you will bring them to life across social channels and traditional media touchpoints with exceptional craft, vision, and speed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner on Big Ideas:\u0026lt;/strong\u0026gt; Work side-by-side with your Copywriter partner to conceptualize and execute integrated, multi-channel campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevate Visual Craft:\u0026lt;/strong\u0026gt; Turn brand stories into visually stunning, culturally resonant campaigns, delivering excellent, beautiful work at pace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape Integrated Storytelling:\u0026lt;/strong\u0026gt; Seamlessly connect social-first visual thinking with multi-channel campaigns, ensuring aesthetic consistency and craft across every touchpoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with Leadership:\u0026lt;/strong\u0026gt; Work directly with Creative Leadership and cross-functional teams to execute high-visibility work that moves the business forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Embrace a Maker Spirit:\u0026lt;/strong\u0026gt; Bring a hands-on, proactive builder mindset—scrappy, curious, and excited to dive into the work and prototype ideas quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI \u0026amp;amp; Modern Creative Tools:\u0026lt;/strong\u0026gt; Fluent with AI creative tools and emerging digital workflows to accelerate ideation, iteration, and visual storytelling without compromising quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct Production Craft:\u0026lt;/strong\u0026gt; Ensure exceptional visual and art direction execution while communicating effectively with creative teammates, and production companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of relevant experience leading global brand campaigns, preferably a mix of advertising agency, creative studio, and in-house experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding portfolio demonstrating best-in-class campaign work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in leading multiple cross-media campaigns.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong conceptual and brainstorming skills, leading and participating whenever needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating closely with Brand Management teams. Ability to translate market research, data, and strategy to creative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible and dependable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think both strategically and tactically, concept through execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and presentation skills—you can effectively communicate and passionately defend decisions.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy for the customer, and empathy for individuals on a creative team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about Airbnb’s mission and purpose.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible with West Coast hours. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$217,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":6427,"name":"Art and Creative","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8349571?gh_jid=8349571","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3608948,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8349571,"updated_at":"2026-11-04T10:58:20-05:00","requisition_id":"ONE","title":"Creative Lead, Copy","company_name":"Airbnb","first_published":"2026-11-03T13:20:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a creative company on a mission to connect people to the magic of the real world. You’ll join a collaborative, excellence-driven creative group led by the VP of Global Creative, and report directly to the Director of Brand Creative. Working in close, day-to-day partnership with your art partner, strategists, and producers, you’ll be part of an agile team dedicated to bold storytelling across our key verticals. Here, innovative thinking and hands-on craft are deeply valued, and your work will directly shape the future of our brand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Creative Lead (Copy), you will be the narrative driving force behind high-impact integrated campaigns and social work across our highest-growth verticals, including Home/Stay, Experiences, Services, and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working in a close dynamic partnership with a dedicated Art Director partner, you will directly bridge high-level brand narrative and provocative modern execution. Together, you won\u0026#39;t just generate big ideas; you will bring them to life across social channels and traditional media touchpoints with exceptional craft, voice, and speed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner on Big Ideas:\u0026lt;/strong\u0026gt; Work side-by-side with your Art Director partner to conceptualize and execute integrated, multi-channel campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevate Narrative Craft:\u0026lt;/strong\u0026gt; Turn brand and product stories into culturally resonant, sharp, and compelling copy—delivering world-class work at pace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape Integrated Storytelling:\u0026lt;/strong\u0026gt; Seamlessly connect social-first voice and narrative with multi-channel campaigns, ensuring tone consistency and craft across every touchpoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with Leadership:\u0026lt;/strong\u0026gt; Work directly with Creative Leadership and cross-functional teams to execute high-visibility work that moves the business forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Embrace a Maker Spirit:\u0026lt;/strong\u0026gt; Bring a hands-on, proactive builder mindset—scrappy, curious, and excited to dive into the work and prototype ideas quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage AI \u0026amp;amp; Modern Creative Tools:\u0026lt;/strong\u0026gt; Fluent with AI creative tools and emerging digital workflows to accelerate ideation, iteration, and copy exploration without compromising quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct Production Craft:\u0026lt;/strong\u0026gt; Ensure exceptional editorial and tone execution while communicating effectively with creative teammates, agency partners, and production companies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of relevant experience leading global brand campaigns, preferably a mix of advertising agency, creative studio, and in-house experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding portfolio demonstrating best-in-class campaign work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in leading multiple cross-media campaigns.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong conceptual and brainstorming skills, leading and participating whenever needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating closely with Brand Management teams. Ability to translate market research, data, and strategy to creative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible and dependable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think both strategically and tactically, concept through execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and presentation skills—you can effectively communicate and passionately defend decisions.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy for the customer, and empathy for individuals on a creative team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about Airbnb’s mission and purpose.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible with West Coast hours. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$217,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":6427,"name":"Art and Creative","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8336861?gh_jid=8336861","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3603614,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8336861,"updated_at":"2026-10-30T11:04:07-04:00","requisition_id":"ONE","title":"Delivery Excellence Manager","company_name":"Airbnb","first_published":"2026-10-30T11:04:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a CS Delivery Excellence Manager to support the global Delivery function. This is a full time position based in Ireland. The Delivery Excellence Manager role is a people manager position. They own and drive optimization initiatives within Global Delivery (design \u0026amp;amp; launch of a competency framework, review of teams ways of working, …) as well as contribute to the successful operationalization of strategic CS programs within our frontline teams (operationalization of a new service line / channel, launch of product features, change in a workflow / training, ….)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They need a high level of expertise in managing operational teams, performance management, project management, and a deep understanding of customer service operations from a product, process \u0026amp;amp; people standpoint.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bring operational expertise to Customer Support initiatives \u0026amp;amp; be the voice of the frontline teams\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence upstream service \u0026amp;amp; product design to enable an effective operationalization as well as efficient \u0026amp;amp; successful operations,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the frontline teams voice is included at each step of the development of new services, workflows \u0026amp;amp; tools demonstrating a wide \u0026amp;amp; deep knowledge of people, product \u0026amp;amp; process impacts on operational performance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support operations leaders globally in driving\u0026amp;nbsp; \u0026amp;amp; managing performance working closely with key CS stakeholders (CSA, analytics, data BI, Product) to establish an effective \u0026amp;amp; scalable environment (right tool, right suite of ops metrics, right reporting, ….)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Help shape \u0026amp;amp; manage the Global Delivery Operating System by coordinating key strategic initiatives\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead key meetings to drive the implementation \u0026amp;amp; success of the global delivery operating system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a driver in fostering a strong and efficient performance management culture within our delivery team and partner sites from leadership to ambassadors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead performance management \u0026amp;amp; operations improvement initiatives across the delivery org\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong leadership on important issues including Diversity \u0026amp;amp; Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage root cause analysis \u0026amp;amp; deep understanding of metrics \u0026amp;amp; behaviors to know what to go after \u0026amp;amp; what to prioritize to achieve our overall KPIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Design \u0026amp;amp; Execute in collaboration with Delivery Leadership the evolution of our internal \u0026amp;amp; partner management teams through standardization, upskilling \u0026amp;amp; cross-skilling\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create performance management playbooks, training, on-boarding plans, ….\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establishing career frameworks for our teams in close collaboration with Talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead management summits \u0026amp;amp; engage with senior stakeholders across Delivery to drive engagement \u0026amp;amp; the establishment of a high performance culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Build and nurture an engaged \u0026amp;amp; diverse team\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and manage end-to-end people strategy and operations. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep up with day-to-day management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of \u0026lt;strong\u0026gt;10+ years of progressive experience in operations\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating big picture goals and strategy into implementable and concrete actions for your teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ability to “speak the language” of various stakeholders within the organization\u0026lt;/strong\u0026gt; (from engineers to product to process improvement to analytics) with a capacity to adapt communication to frontline teams or executive leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Progressive responsibilities in an operational set up with responsibilities held in strategy \u0026amp;amp; operations optimizations as well, involvement in data \u0026amp;amp; tech driven programs a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has worked in \u0026lt;strong\u0026gt;global teams at scale in fast paced environments\u0026lt;/strong\u0026gt; where ambiguity \u0026amp;amp; changes are the norm rather than the exception\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree; an MBA or equivalent Masters is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and on-call required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional \u0026lt;strong\u0026gt;leadership\u0026lt;/strong\u0026gt; and team management skills (required for manager role)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incredibly \u0026lt;strong\u0026gt;organized\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;resourceful\u0026lt;/strong\u0026gt;; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data driven\u0026lt;/strong\u0026gt; approach \u0026amp;amp; ability to root cause analyze at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth \u0026lt;strong\u0026gt;understanding of customer service operations\u0026lt;/strong\u0026gt; \u0026amp;amp; how agents / managers work at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly looking for ways to optimize and\u0026lt;strong\u0026gt; improve the status quo\u0026lt;/strong\u0026gt; \u0026amp;amp; how we work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent communication skills\u0026lt;/strong\u0026gt; for collaborating with stakeholders and ensuring transparency within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to formalize documents \u0026amp;amp; decks to either work cross-functionally or present to senior leadership or vast audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;drive strategic initiatives \u0026lt;/strong\u0026gt;within the organization exercising deep \u0026lt;strong\u0026gt;influential skills\u0026lt;/strong\u0026gt; \u0026amp;amp; stakeholder management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, proactive, exhibits positivity, professionalism, confidentiality and good judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with conflict, giving and receiving feedback, and handling employee/Talent issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural competency and a strong commitment to fostering diversity and inclusion within the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€76.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€95.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8327789?gh_jid=8327789","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3599844,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8327789,"updated_at":"2026-11-02T14:33:32-05:00","requisition_id":"ONE","title":"Emergency Response Manager, APAC","company_name":"Airbnb","first_published":"2026-11-02T14:33:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is employed by Airbnb Inc., however the role will provide direct support to Airbnb.org, an independent 501(c)(3) nonprofit that focuses on emergency response and provides temporary housing for people in times of crisis. Airbnb.org is governed by an independent Board of Directors and its mission is to provide emergency housing in times of crisis. From Australia to France, hosts have offered to open up their homes and helped provide accommodations to over 250,000 people. Our goal is to exponentially increase Airbnb.org’s reach and impact over the next three years. Learn more at \u0026lt;a href=\u0026quot;http://airbnb.org\u0026quot;\u0026gt;Airbnb.org\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will manage Airbnb.org’s emergency responses in the APAC region but will also be expected to support responses globally as required. You will monitor disasters around the world, decide with your manager when an event meets our activation criteria, stand the response up, and manage it through to close-out.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will do this work with partners on the ground. Local nonprofits and agencies find displaced people, confirm eligibility, and provide case management. Your job is to make sure those partners are ready before an event, and that during one they have the housing supply, the guidance, and the answers they need. Speed matters, and so does the quality of the placement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will run several responses at the same time, in different countries and at different stages. You will keep internal teams and external partners informed before they have to ask. You will work across Operations, Strategic Partnerships, Marketing, Communications, Legal, Finance, and Product to deliver one coordinated response.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Lead of Global Emergency Response, this position requires a background in humanitarian and disaster response operations, strong leadership, and expertise in building effective partnerships with nonprofits and government agencies. Experience in Social Impact for tech companies is a big plus. Much of the work is not defined in advance. You will need to set direction yourself, decide with incomplete information, and move things toward clarity and action. You must also be able to deploy to the field on short notice to manage disaster response programs on the ground if needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor global disasters via news, partner alerts, government advisories, and internal signals to assess and recommend responses based on Airbnb.org criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish, activate, and oversee emergency housing responses in close collaboration with on-the-ground partners responsible for the intake and case management of individuals displaced by disasters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee diverse, simultaneous disaster responses. Set priorities across them, and hold an accurate record of status, spend, and the number of people housed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate status, decisions, and next steps to internal and external cross-functional stakeholders and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage each response end-to-end: verify partner readiness, determine response size and stay lengths, launch operations, monitor placements, solve issues, and conclude based on clear exit criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage partnerships (including onboarding new partners and managing existing partners) during active emergencies, and ensuring smooth handoff to the Partnerships team at the conclusion of emergency responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promptly answer partner questions during live responses, escalating unresolved ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Partnerships team to build and manage partnerships with organizations that vet and support guests, while working with our Operations team to optimize housing supply, reduce costs, and maximize positive impact for those affected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Strategic Partnerships team to unify efforts and amplify our reach in response to major disasters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance operational readiness during non-crisis periods. Sharpen activation criteria and playbooks, pre-position partner agreements, expand 24/7 global coverage, increase team capacity, and advocate for the product features the operation needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate best practices from experts and agencies, and cultivate relationships with government bodies and emergency management authorities in key regions before an event happens.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy to disaster zones on short notice to manage ground operations, and hand over cleanly when you leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write the after-action review for each response, and make sure the changes it calls for actually happen.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Min 8-16 years of experience in US / APAC or International emergency and disaster response operations, with a focus on managing large-scale programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience activating and running disaster responses end to end. Experience working in Social Impact at tech companies is a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of building and maintaining partnerships with nonprofits, government agencies, and key stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, timely, and proactive communication with internal and external cross-functional stakeholders and partners, in writing and in person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive self-starter. You take initiative, move work toward clarity and action with limited direction, and you are comfortable with ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple work streams at the same time in a matrixed organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong execution skills for delivering on organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent leadership and communication skills, with the ability to influence across functions and teams you do not manage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability, and the ability to make sound decisions at speed in fast-paced, high-pressure environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel on short notice for up to 30-50% of the year, with the ability to remain flexible regarding the length of stays.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹2,590,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹3,700,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7532824?gh_jid=7532824","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3336258,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7532824,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Engineering Manager, Guest \u0026 Host","company_name":"Airbnb","first_published":"2026-01-23T11:33:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are building tools and a global community to make it easier for people to host on Airbnb. Our team focuses on co-hosting and building intuitive, user-facing experiences that enable people to host together as a team, using machine learning where appropriate to address real user needs. The team works collaboratively with cross-functional partners in Design, Product Management, Business and other Engineering teams to quickly brainstorm, prototype, develop, and deliver high quality product experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager, within Guest \u0026amp;amp; Host Services, you’ll lead a team of talented, diverse software developers to prototype, build and improve hosting services, balancing the shorter term business outcomes along with longer term technical stability, scalability and flexibility aligning with cross functional partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead investments into new technical capabilities that push the envelope and unlock product innovation\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaborate with engineers to plan and sequence the delivery of new features and capabilities, making necessary trade-offs, while effectively communicating the delivery plans and celebrating successful launches\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with peer engineering teams to integrate new features that impact different areas within the product\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strengthen the team’s partnerships with key stakeholders in Engineering, Design, and Product to make ambitious product feature concepts a reality.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Recruit and nurture exceptional engineering talent by investing meaningful one-on-one time to understand their motivations and team dynamics, while also creating a tailored career development plan.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Foster an inclusive team culture and environment that encourages collaboration, technical excellence, and innovation via calculated risks and product mindset.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;5+ years of engineering management experience, with 9+ years of relevant software development industry experience in a fast paced tech environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Deep expertise with backend systems and complex data modeling in large-scale consumer applications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent communication and presentation skills tuned for both technical or non-technical audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;End-to-end, product-oriented mentality that transcends team boundaries and helps find globally optimal solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong collaboration skills, able to work effectively and find common ground with a wide range of teams who may have conflicting goals and priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£120,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£150,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8238604?gh_jid=8238604","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3564958,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8238604,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"REQ52463","title":"Engineering Manager, Guest \u0026 Host (Host Listings \u0026 Quality)","company_name":"Airbnb","first_published":"2026-09-29T13:12:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Engineering Manager for the Insights Platform on Airbnb\u0026#39;s Guest \u0026amp;amp; Host team, you\u0026#39;ll lead the system that decides what every host is told about improving their earnings, quality and listings. It delivers that guidance across email, push notifications, in-product experiences, dashboards and conversational agents. You\u0026#39;ll lead a team of senior and staff engineers across data engineering, machine learning and backend through the platform\u0026#39;s next evolution: from batch to real-time and from rules-based to model-driven, with AI-assisted insight creation and personalization at its core. The team partners closely with product, design and data science, and with teams across Airbnb that rely on the platform to reach hosts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior Product, Design and Data Science leaders to set platform strategy, including how insights are ranked, personalized and measured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the team to build reliable, performant and scalable systems for insight creation, personalization, cross-channel delivery and measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide critical input in team roadmap and technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence and collaborate with stakeholders to adopt team goals and roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas of improvement and drive best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on development, including design and code reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor, guide, and support the career growth of individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant experience in the tech industry; 5+ years of experience in an Engineering Manager role, with ownership responsibility over large-scale software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product judgment, exercised through data. You understand the data behind user behavior and outcomes, spot patterns, and turn them into product and platform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of setting and holding a multi-year technical direction on a live, business-critical platform. This includes leading a major re-architecture or transition, such as batch to real-time or rules-based to model-driven, while continuing to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Depth in backend, data or ML platforms, with the ability to understand and represent data engineering, machine learning and backend engineering. Experience with distributed systems, data pipelines, and real-time or streaming architectures.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying ML and LLMs in production to personalize or rank what users see, and using experimentation and measurement to prove impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and growing senior and staff engineers, and creating an environment where they own initiatives end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and influence with technical and non-technical partners. Demonstrated ability to set shared standards and align multiple teams and organizations on a common platform approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of fostering a culture of Diversity and Belonging, within the organization and across the tech community\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8243975?gh_jid=8243975","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3567004,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8243975,"updated_at":"2026-10-07T18:00:52-04:00","requisition_id":"ONE","title":"Global Initiatives Curator","company_name":"Airbnb","first_published":"2026-09-30T14:30:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Offline Design team shapes what makes an Airbnb Experience worth traveling for. Our Curation team sets and upholds the quality bar for Experiences globally, translating taste into repeatable systems that scale across markets. This role reports to the Director of Experience Design and partners closely with Supply Acquisition, Product Marketing, Market Management, Demand, Growth Marketing, Research, and Enterprise Operations to strategize and bring Experiences to life around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Global Initiatives Curator, you will lead new, first-of-their-kind initiatives that scale the Curation team\u0026#39;s impact in step with the needs of the Experiences business. You will solve complex, cross-functional problems, then brief the Curation team on how to action the solutions globally and at scale. Success looks like a unified quality bar across markets, a clear architecture for the types of Experiences we offer, new markets launched with consistent processes, and AI-enabled tools that make the team\u0026#39;s taste repeatable at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Store design \u0026amp;amp; quality:\u0026lt;/strong\u0026gt; Maintain the quality bar of sourced Experiences globally, and unify the quality of co-designed Experiences with the Supply Acquisition team across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market launches \u0026amp;amp; experiences strategy:\u0026lt;/strong\u0026gt; Support new market launches with unified processes, identify supply categories based on demand, store performance, and external signals, and surface strategic differentiation bets across global markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experiences architecture \u0026amp;amp; storytelling:\u0026lt;/strong\u0026gt; Define the architecture and criteria for types of Experiences. Craft the narrative for new supply types to leadership, and cascade it to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale learnings globally:\u0026lt;/strong\u0026gt; Identify new experiences opportunities to prototype based on regional observations, spot strengths in individual markets, and scale those learnings to others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build with AI:\u0026lt;/strong\u0026gt; Partner with Research and Enterprise Operations to build AI tools that unify the Curation team\u0026#39;s processes and codify taste at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Curate for moments \u0026amp;amp; channels:\u0026lt;/strong\u0026gt; Partner with Product Marketing to imagine and test future curation possibilities in product. Curate the highest-quality, most differentiated supply into collections for Airbnb launch moments\u0026amp;nbsp; and advise on merchandising to maximize both direct bookings and brand recognition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 12+ years across a mix of product marketing, marketing, creative direction, and experience design at a large-scale or tech company, with 4+ years leading and briefing teams to deliver work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global \u0026amp;amp; cross-functional leadership:\u0026lt;/strong\u0026gt; Experience working on a global product and leading a global team, with a strong record of cross-functional collaboration and coordinating across time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Taste \u0026amp;amp; cultural fluency:\u0026lt;/strong\u0026gt; A high level of taste shaped by brands known for it, and the cultural fluency to adapt a brief or strategy to different audiences and markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic problem solving:\u0026lt;/strong\u0026gt; Ability to break complex challenges into simple, actionable steps, with a track record of building strategic frameworks and briefs that teams can execute.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;0-to-1 leadership:\u0026lt;/strong\u0026gt; Experience leading 0-to-1 initiatives in a highly cross-functional environment, with comfort navigating ambiguity and adapting to changing strategy in a fast-moving culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; narrative:\u0026lt;/strong\u0026gt; Strong verbal and written communication, with experience building presentations that carry ideas from ideation to execution with senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-direction \u0026amp;amp; emerging tech:\u0026lt;/strong\u0026gt; Ability to self-organize and proactively create processes, move fast with incomplete information, and quickly learn new AI tools and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent combination of education and progressive experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7590542?gh_jid=7590542","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355343,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7590542,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Growth Marketing Lead, Japan ","company_name":"Airbnb","first_published":"2026-02-05T10:05:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, the Growth Marketing team sits at the dynamic crossroads of marketing, engineering, and data science. We’re responsible for driving Airbnb’s business performance by deploying innovative, data-driven marketing strategies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Growth Marketing Lead, you’ll have a unique opportunity to shape Airbnb’s growth narrative in Japan. You’ll be the champion for Growth Marketing channels, translating strategic vision into actionable plans and flawless execution. You’ll identify and prioritize high-impact opportunities, manage complex cross-functional projects, and collaborate with global and regional teams. Your leadership will ensure not only the ongoing success of our core marketing programs, but also the discovery of new areas of growth for your market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and Execute Growth Marketing Strategies: Identify and incorporate local nuances to infuse authentic local flavor into Growth Marketing initiatives, ensuring strategies are tailored to resonate with local cultures, preferences, and market conditions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Leadership: Build strong relationships with regional and global teams, setting and managing expectations effectively to deliver measurable business impact. Establish and optimize operating rhythm and ways of working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management: Partner closely with Regional Marketing, Engineering, Product, Data Science, and Creative teams to align on priorities, shape product roadmaps, and lead the planning and execution of Growth Marketing initiatives—ensuring flawless delivery, clear accountability, and effective communication across all levels. Strategic Vision \u0026amp;amp; Hands-On Execution: Operate at both strategic and tactical levels—setting vision, defining KPIs, and rolling up your sleeves to support the execution and optimization of growth campaigns in-market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Insights \u0026amp;amp; Reporting: Build strong relationships with Japan Business and Marketing Teams and ensure alignment across initiatives. In regional leadership reviews, represent Growth Marketing, provide actionable insights, clear reporting, and thoughtful recommendations to guide strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth Marketing Expertise: 10+ years of\u0026amp;nbsp; relevant work experience in Growth Marketing\u0026amp;nbsp; (Search, CRM, Display, and Affiliate), with proven track record of scaling business for B2C brands ideally in fast-paced, global environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Japan Market Mastery: Deep understanding of the Japan market, consumer trends, and digital behaviors, with experience tailoring strategies for Japan and working with local agencies and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and Strategic: Expert at leveraging data to prioritize opportunities, drive decision-making, and measure business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration: Proven ability to influence and drive product conversations with engineering, design, creative and data science partners. Experience working with global channel owners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management Excellence: Highly organized self-starter who thrives in dynamic environments; able to independently manage complex projects from strategy to execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Management: Exceptional communicator who builds trust and alignment with senior leadership, peers, and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-Driven: Relentless focus on outcomes, with a track record of delivering against ambitious goals through innovation, iteration, and hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Acumen: Familiarity with marketing automation, analytics tools, and digital platforms; able to translate business needs into technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8299396?gh_jid=8299396","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3588506,"location":{"name":"Bangkok, Thailand"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8299396,"updated_at":"2026-10-30T04:36:05-04:00","requisition_id":"ONE","title":"Head of Homes Supply, Thailand \u0026 Vietnam","company_name":"Airbnb","first_published":"2026-10-18T04:55:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team grows Airbnb\u0026#39;s destination business. We manage a competitive portfolio of accommodations that meets guest expectations for value, variety, and quality. We help all types of hosts grow their business through new products, partnerships, best practices, and innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will take full ownership of growing Airbnb\u0026#39;s destination business in Thailand and Vietnam. You will lead your team to partner with top local hosts to improve host quality, optimize listings, and grow account performance. You will design and execute local initiatives that grow high-value inventory and support host success across every segment. You will work in close partnership with Global Markets, Product, Legal, Policy, Communications, and Marketing to drive sustainable growth for Airbnb in the country.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute comprehensive destination strategies to scale the local business across target cities in Thailand and Vietnam.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, motivate, and coach a team of Market Managers to grow Airbnb\u0026#39;s Homes and Hotels business in Thailand and Vietnam through effective account management and key country initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Localize global and regional strategies to fit local nuances, including consumer behavior, regulations, and competitive dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead acquisition strategy and host onboarding programs to continuously diversify the portfolio of accommodations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboard and manage partners, and optimize their listings to drive engagement and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with key accounts, evaluate growth opportunities, and lead joint initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and oversee host engagement at scale, including programs, campaigns, and communications that reach hosts across target cities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with cross-functional teams to drive adoption of new products and initiatives that improve listing quality, host engagement, and market share.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify market trends and opportunities, and provide solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at external speaking events, industry forums, and partner gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach team members to reach their full potential in their current role while developing them for future roles within the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in commercial roles, strategy, global operations, business development, or marketplace management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing teams, with a track record of growing and scaling high-performing organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in travel technology and consulting is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in English and at least one local language (Thai or Vietnamese).\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and strategic skills, using data to uncover opportunities, shape portfolio strategy, and guide market decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A blend of operational and commercial skills to acquire supply across multiple channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence product, policy, and cross-functional teams to unlock new revenue and improve host and market performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with dashboards and analytics tools to drive team and individual performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success achieving results through others, including performance management and team building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bold, compassionate leader who gives clear direction, constructive feedback, and hands-on coaching, and who builds an inclusive, high-performing culture in close partnership with regional and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, able to run multiple initiatives at once and turn strategy into results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":62968,"name":"Bangkok, Thailand","location":"Bangkok, Bangkok Metropolis, Thailand","child_ids":[],"parent_id":64273}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8201750?gh_jid=8201750","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3549690,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8201750,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Host Communications Strategy Lead","company_name":"Airbnb","first_published":"2026-09-15T11:49:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where anyone can belong anywhere. We are building an end-to-end travel platform that supports every part of a trip, grounded in trust, belonging, and human connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hosts are at the center of everything we do. Airbnb creates opportunities for millions of hosts to build businesses, form relationships, and positively impact their communities. The Airbnb Community team treats hosts as true partners by fostering connection, supporting their growth and success, and incorporating host feedback into products, policies, and platform evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will have a blend of strategic communications and marketing backgrounds, as well as experience collaborating with both technical and creative teams. We are looking for a fantastic writer with a sharp eye for messaging and positioning, as well as a deep understanding of email marketing, social, in-product channels. They are fluent with AI tools and use them daily to move faster, whether drafting, iterating on a brief/creative, or analyzing sentiment and performance. They are as comfortable building a campaign themselves as they are directing one. They will bring a tremendous passion for Airbnb’s mission, empathy and understanding of our community, and a go-getter approach. This role will bring together traditional product marketing and communications skills to drive adoption for key products and features, foster host success, and engender trust in Airbnb as hosts’ platform of choice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own positioning and launch communications plans for new features, products and corporate/community updates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key audiences and segments to focus on, and build plans that support these goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with owned one-way and two-way channel owners (Community Center, Resource Center, social, CX, email) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop proactive and reactive communications plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with the ops team to manage \u0026amp;amp; distribute sentiment dashboards, both announcement-specific and ongoing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the community and user in all decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee creative collaboration between product design, content strategy, community and marketing teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as both an individual contributor and a cross-functional leader\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years experience in marketing or communications, at a world class tech company or startup. Experience in platform or community-driven businesses is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Best-in-class verbal and written communicator. Strong writing background and editorial acumen a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complicated product features and complex community policies (reviews, fees, cancellation policies) into clear, compelling narratives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing samples and/or a portfolio of work to share\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing through cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Versed in product strategy, design and development principles and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managed creative agencies and led creative production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducted, synthesized and applied user insights, research and testing to marketing strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb. Airbnb hosts are preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in\u0026lt;strong\u0026gt; California or PST time zone \u0026lt;/strong\u0026gt;to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":294484,"name":"Community","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8348207?gh_jid=8348207","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3608364,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8348207,"updated_at":"2026-11-03T18:17:53-05:00","requisition_id":"ONE","title":"Law Enforcement Engagement Lead - LATAM","company_name":"Airbnb","first_published":"2026-11-03T18:17:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Global Safety \u0026amp;amp; Risk Management (GSRM) organization protects Airbnb\u0026#39;s global community through proactive risk management, investigations, and real-time response to critical safety incidents. GSRM\u0026#39;s 24/7 operations span Global Threat and Law Enforcement Operations, Global Investigations (GI), and Insider Threat Investigations (ITI).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Law Enforcement Engagement Regional Lead for Latin America (LATAM), covering Mexico, Central America, the Caribbean, and South America, is responsible for driving strategic bilateral and multilateral communication, cooperation, and collaboration efforts with law enforcement entities and domestic security services located and/or operating in LATAM to protect Airbnb equities and stakeholders from criminal and serious safety-related threats\u0026amp;nbsp; in close coordination with other Airbnb GSRM teams.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop, and manage Airbnb efforts to cultivate trusted and reliable relationships with law enforcement partners in the LATAM region to safeguard the Airbnb platform and community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and promote effective information exchange and collaboration with regional law enforcement on criminal threat and life safety matters that endanger the Airbnb community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop, and maintain effective working relationships with law enforcement and government authorities in LATAM by building partnerships and coalitions through liaison with international law enforcement organizations (e.g., UNODC, INTERPOL, AMERIPOL, OAS, the Alliance for Security, Justice and Development, IACP, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead regional and contribute to global efforts to develop programs, events, and presentations to educate key external bilateral and multilateral partner agencies and entities to promote Airbnb’s trust and safety capabilities and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expertise and conduct cross-functional collaboration with internal teams and fellow Airbnb stakeholders on law enforcement engagement matters in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and/or contribute to law enforcement communication and correspondence during crisis response and/or high-risk law enforcement operations in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify market segments and external partnership opportunities to improve Airbnb law enforcement liaison, communication, and liaison in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and overcome barriers to successful, collaborative law enforcement operations and data exchange in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Airbnb legal, community support, and public policy teams to achieve effective engagement with law enforcement authorities, regulators, and legislators on online safety, security, and law enforcement issues in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, analyze, and communicate data, metrics, and performance measures to inform and evaluate the effectiveness of law enforcement engagement in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage logistics of projects from start to finish, including identifying and scoping opportunities, aligning with different teams and functions, advancing contractual agreements, coordinating rollouts, and managing budgets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience as a law enforcement or domestic security service officer with demonstrated expertise in investigating and preventing serious and organized crime, acts of violence, and threats to public safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Law enforcement expertise and experience in conducting complex investigations involving criminal acts and/or national security matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working collaboratively with law enforcement managing/addressing law enforcement requests for information, production/judicial orders, emergency disclosure requests, Mutual Legal Assistant Treaty (MLAT) requests, and emergencies-in-progress from a range of varied and legal systems common to LATAM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional working knowledge of legal frameworks associated with individual data privacy rights, including the European Union’s General Data Protection Regulation (GDPR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Law enforcement awareness training, expertise, and experience in crisis planning and management and critical incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a global environment, including an understanding of cultural differences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated maintenance of a highly developed network of resources, cultivated through building relationships with global law enforcement and security services, ensuring liaison effectiveness in varied regions with complex geopolitical, cultural, and business environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, including an ability to deliver clear and concise executive presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and analytical skills, and a demonstrated record of cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel routinely throughout LATAM, and periodically to other regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English, Portuguese, and Spanish languages is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Brazil to be able to conduct their work.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$30.666,67\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$38.333,33 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8023118?gh_jid=8023118","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478251,"location":{"name":"Bengaluru, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8023118,"updated_at":"2026-10-09T04:22:51-04:00","requisition_id":"ONE","title":"Lead Advanced Analytics, Community Support","company_name":"Airbnb","first_published":"2026-06-23T05:55:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb\u0026#39;s business goals. The ACOE\u0026#39;s vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales,social, compliance, risk, platforms and partnership \u0026amp;amp; economics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ACOE\u0026#39;s delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, experimentation, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ACOE is seeking a Lead, Advanced Analytics, Community Support to help Airbnb enable travel for millions of guests and hosts on our platform. This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, metrics creation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving business and product decisions across topic areas across the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build metrics / dimensions to monitor product and business performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sophisticated reporting, analytical tools, and dashboards that empower stakeholders to make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Strategic Finance, Data and Analytical Engineering,and Data Science teams to ensure alignment and leverage synergies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute towards advancing the Analytics and Data Science disciplines at Airbnb, including driving data best practices such as improving and automating analytical processes, building new data tools and data sets, data education around the company and mentoring and developing others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively build and scale AI-first analytics capabilities by integrating LLMs, agent-based workflows, and automation into day-to-day analytical processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of AI tools across teams by embedding them into business workflows, enabling self-serve analytics and decision support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay at the forefront of applied AI developments and continuously evaluate their relevance for solving business problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in industry experience and a degree (Masters or\u0026amp;nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in data science, product analytics within the community support/customer support domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in measurement frameworks, metric design, and metric creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced level proficiency in SQL/NoSQL, programming languages such as Python, R, SAS and Intermediate level knowledge of data foundations and databases like Presto, Hive, Teradata, Spark.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert with BI tools like Tableau or superset to develop reports and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI to build dashboards, automate repetitive tasks, and empower stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with experimentation, causal inference, and LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Robust business acumen, strategic thinking skills, and the ability to make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹3,080,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹4,400,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8125981?gh_jid=8125981","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3519075,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8125981,"updated_at":"2026-11-02T16:40:33-05:00","requisition_id":"MULTI","title":"Lead, Advanced Analytics, Community Support","company_name":"Airbnb","first_published":"2026-08-13T17:23:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive day to day analytics and create scalable data tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are passionate about solving complex problems within the Community support domain with data \u0026amp;amp; insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and drive data-driven roadmaps for the CS working groups. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations \u0026amp;amp; Engineering managers of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the business insights \u0026amp;amp; reporting platform to detect and support the driving efficacy and efficiency of\u0026amp;nbsp; behaviors and product interfaces and processes across CS platform and contact center network\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data modeling of the various entities and using tools \u0026amp;amp; frameworks for optimizing community and agent experiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining and evaluating key metrics in an unstructured problem space including measurement of new product launches. Communicating a robust understanding of what moves these metrics and why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence experimentation \u0026amp;amp; measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 8+ years of industry experience in business analytics and a degree (Masters or\u0026amp;nbsp; PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience supporting \u0026lt;strong\u0026gt;customer service support\u0026lt;/strong\u0026gt; and/or have worked closely with \u0026lt;strong\u0026gt;operations teams\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with\u0026amp;nbsp; non-experimental causal inference methods, experimentation and machine learning techniques,\u0026amp;nbsp; ideally in a multi-sided platform setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of\u0026amp;nbsp; schema design and high-dimensional data modeling (ETL framework like Airflow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to pushback, influence and draw attention to what moves the needle the most based on data and insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8279606?gh_jid=8279606","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3581318,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8279606,"updated_at":"2026-10-27T14:06:41-04:00","requisition_id":"ONE","title":"Lead Business Process Improvement","company_name":"Airbnb","first_published":"2026-10-19T10:23:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Business Process Improvement team focuses on improving processes across all Community Support. Our team is a global team of process improvement professionals, who help bring cross functional partners from across CS and Airbnb together to operationalize new processes, analyze current process for improvement opportunities, and scale solutions across a global network. We follow general business process engineering principles and practices, as well as leveraging Lean Six Sigma methodologies in our improvement projects.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Business Process Improvement (BPI) Lead you are responsible for driving large-scale, cross-functional improvement projects that help to improve customer support for our community.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will deliver new process designs and process improvements for key priority Community Support (CS) Roadmap programs, where you will take on responsibilities for process analysis, process design, pilot design and execution, and control plan development to improve the user experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work cross-functionally with other Shared Services functions, Policy, and Product\u0026amp;nbsp; teams to lead the process impact assessment and subsequent process design for high priority changes. You will drive continuous improvement with these cross functional partners to increase overall operational efficiency, customer experience, and process quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will use and improve AI tools in order to design and implement process measurement systems, analyze process data and utilize this information to drive decision making, successful improvement projects to completion, and propose Continuous Improvement projects. You will create queries and utilize data analytics tools to support process improvement efforts. You will validate analytics with your data partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for the delivery of successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results including feature launches throughout the year.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leads large cross-functional process engineering initiatives from problem definition through measurable outcomes, applying the full suite of Lean Six Sigma tools and a structured process engineering framework across four disciplines: understanding the problem and its system context, designing reliable and measurable solutions, grounding those solutions in operational reality, and evolving them as conditions change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply systems thinking: mapping full upstream and downstream context before prescribing solutions, identifying where the real problem lives rather than where it surfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design processes for AI-readiness and automation, including designing around three standards: reduce agent and customer burden, measurable from day one, and ability to be automated or self-correcting over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build some AI prototypes to communicate and validate process designs, using AI tools, workflow automation platforms, and lightweight modeling approaches to test the viability of new process architectures before committing to full implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use some basic process simulation to model how a designed process will behave under real-world conditions, stress-testing assumptions about volume, variation, and failure modes before a design is deployed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve process designs of Community Support experiences that document the full interaction across the customer journey, agent processes, product features, and policies, informing multi-year roadmap planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement process measurement systems from the start of every design: establish KPIs, deploy statistical process control methods, and track outcomes post-launch to confirm improvements hold.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that improvements are sustained over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Technology teams to translate process requirements into tooling specifications, ensuring AI and other product capabilities are engineered around how agents and customers actually work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with stakeholders across Product, Engineering, Data Analytics, and Operations to align priorities and drive trade-off decisions grounded in data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate progress and findings to leadership, distilling complex analysis into clear narratives with a line of sight to measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizes their work, keeps project stakeholders updated, and is able to work autonomously to drive progress across stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Preferred Bachelor\u0026#39;s Degree in Industrial Engineering, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of post-graduate experience in operations (industrial engineering or similar preferred experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of customer service and contact center operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean Six Sigma Green Belt or Black Belt certified or equivalent process engineering expertise. Additional consideration given to Agile, service design, and Industrial and Systems Engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to use AI to improve quality and efficiency within internal workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to design processes for AI-readiness and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience applying systems thinking to process design, identifying root causes upstream and tracing impacts downstream before prescribing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate ambiguity with creative problem-solving, strong analytical skills, and a pragmatic sense of how to get things done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple initiatives simultaneously with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong statistical and data-driven analytical skills, including statistical process control methods, regression analysis, and measurement system analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel up to 20% of time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$155,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8211765?gh_jid=8211765","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3553879,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8211765,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE.","title":"Lead Platform Manager, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-17T21:37:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a vision- and mission-driven company. Our Product Managers embody this culture and mindset. They imagine the ideal end state for our community (guests and hosts) and work backward from it, challenging current assumptions. They champion winning strategies, leverage metrics to track progress, and partner with talented cross-functional teammates (engineering, design, data science, and more). Highly hands-on, they are never afraid to roll up their sleeves to deliver the right outcome for our community. If you’re excited to help us create a world where anyone can belong anywhere, we’d love to meet you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Lead Product Manager for Developer Productivity, you will own the product areas developers rely on, and you will own something harder: the end-to-end workflows that determine how productive our engineers actually are. Those workflows cross organizational boundaries — a single developer journey can touch other parts of the infrastructure, reliability, developer experience, and security. Your job is to understand the end-to-end developer journey, find where it breaks, and drive the work to fix it whether or not the fix lives in your teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will define what developer productivity means at Airbnb, instrument it, and be accountable for moving it. In collaboration with business stakeholders, product marketing, and technical program managers, you will help shape the roadmap for these products, with an emphasis on bringing together disparate offerings into a cohesive infrastructure roadmap.This will include the creation and ownership of Product Requirements Documents (PRDs) and Business Requirements Documents (BRDs) to inform technical decisions. You will also partner with engineers, designers, data scientists, and field-operations teams to scale our solutions across existing and emerging business segments, ensuring a cohesive system view.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish product vision and northstar for your area, and connect it into the broader developer productivity strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own cross-cutting developer workflows end to end — mapping where they break across pillars like App \u0026amp;amp; Cloud Infra, Reliability Engineering, and Developer Experience, and driving the changes that improve them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define how we measure developer productivity: build the metrics, instrumentation, and qualitative research that tell us whether engineers\u0026#39; lives are actually getting better\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering, Product, TPM, and Data Science to understand goals and establish success criteria with clearly measurable objectives and key results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop the product roadmap, and get alignment on prioritization and timelines to meet business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence teams you don\u0026#39;t own — build the case, bring the data, and get other groups to prioritize developer productivity work alongside their own roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of how Airbnb\u0026#39;s engineers work day to day, and of the technical architecture underneath, to build and improve products that fit into real workflows rather than around them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute efficiently to ship products and deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional groups to fulfill the team’s mission, acting as the system voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes at all levels of the organization, demonstrating strong executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of product management experience building tools and platforms for technical users — developer tooling, infrastructure, or platform products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of improving developer or engineering productivity, with the measurements to prove it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining and operationalizing metrics for hard-to-quantify outcomes — when quantitative metrics are needed and matter, and when qualitative metrics may or may not be more impactful\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of technical architecture for complex and highly scalable systems, and of modern AI-powered developer workflows: AI-assisted development, code review, CI/CD, build systems, testing, deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive outcomes across organizational boundaries without direct authority — influencing roadmaps you don\u0026#39;t own\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand immediate and longer-term customer goals and needs, and build products that meet them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial drive, and demonstrated ability to lead and influence cross-functional teams to align on a vision and product strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly absorb technical concepts and communicate effectively with technical and non-technical partners at every level of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and scope user requests and platform capabilities, balancing long-term vision against short-term pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience as a software engineer, or working extremely closely with engineering teams, is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with developer productivity research and frameworks (DORA, SPACE, DevEx) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storytelling skills that connect the problem you’re solving to a compelling vision, coupled with a willingness to dive into the details.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8327611?gh_jid=8327611","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3599796,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8327611,"updated_at":"2026-10-27T11:45:34-04:00","requisition_id":"ONE","title":"Lead, Quality","company_name":"Airbnb","first_published":"2026-10-27T11:45:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Partner Quality Lead will work closely with the Partner Optimisation and Delivery teams, ensuring consistency and quality in all customer interactions provided by our partners. The Lead is an ambassador of the Airbnb brand, and must have the ability to articulate those expectations in an authoritative and decisive voice. Our partners are looking to this person to set the bar, and provide them with the framework to achieve success. The ideal candidate has a proven ability to cultivate effective and productive business relationships and champions the Airbnb practice of treating our external partners as true Airbnb family.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Partner Quality Lead\u0026amp;nbsp; leverages their analytic skills to create a metric-driven determination of our successes as well as our opportunities for improvement. The right person is skilled at seeing the big picture and can communicate the findings effectively with key senior stakeholders. The successful candidate needs to work with the wider Quality team to ensure the consistency of the program, learn and share best practices with all Partner Quality Leads and support other partners and sites if needed. The Partner Quality Lead fills in for Regional Quality Manager as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Works directly with partner Quality teams to drive compliance, performance and consistency in all quality processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides reporting and analysis to internal and external leadership so they can drive performance/process improvement effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides leadership for key CS initiatives in their region or globally (R3, Premium, Elevated, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works closely with the onsite partner QA Lead to determine best practices for QA processes, in collaboration with the QA Manager and Partner Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyses data to identify issues and help develop impactful and measurable action plans, and leverage project management acumen to bring the plans to fruition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages and develops supporting specialists including oversight of training and onboarding of QIA team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acts as mentor for new L8 Partner Quality Leads on the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Covers RQM responsibilities as needed including regional BR\u0026#39;s, call listening sessions, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works directly with our CS Delivery team to improve partner site performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implements the policies and best practices of the global Quality program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives continuous improvement of our user experience through closed loop feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly leads or takes part in projects that develop Quality program elements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors, reports and works around any quality tool outages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Runs reports weekly to understand opportunities at their designated sites and works with in-region Quality Leads to build action plans and drive improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides in-region reporting on Quality program status, performance, hiring, onboarding and outcomes to the Regional Quality Manager on a regular basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures Quality certification for all new Partner sites is conducted. Ensures all new Partner site QIAs meet the calibration standards of the global Quality program post-onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works with Partner Optimisation, Delivery, OCM, Product teams to address escalated issues, dips in performance and the rollout of new Quality initiatives to drive performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads or participates in and drives successful implementation of new tier/worktype launches\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participates in and completes site visits for all new site RFPs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures global calibrations across partner network happen on a monthly basis\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years of Customer Experience management experience in a rapidly growing partner network\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a QA Lead or related role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently in an offsite location without direct manager supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written, verbal communication and organisational skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact centre experience with internal and outsourced partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with creating, measuring, and analysing quality metrics/KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading, inspiring and motivating others to meet goals and metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about setting a high bar of exceptional customer service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly-developed analytical and critical-thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to spot trends in data and provide recommended actions to drive performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive improvement projects with proven results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-region travel required up to 40%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional coaching abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of Excel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of Tableau\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of NPS and Quality tools (e.g. Medallia)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with industry leading contact centre Quality Assurance platforms \u0026amp;amp; programs (e.g. Observe.ai)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Assurance certification (e.g. COPC)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create and deliver presentations to the organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with people management and mentorship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€66.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€78.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7826337?gh_jid=7826337","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3415587,"location":{"name":"Remote-USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7826337,"updated_at":"2026-10-26T18:52:31-04:00","requisition_id":"ONE","title":"Machine Learning Engineer, Assistance Engineering","company_name":"Airbnb","first_published":"2026-04-20T19:45:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;br\u0026gt;The Core ML team in Assistance Engineering is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and more! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, \u0026amp;nbsp;LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;br\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;br\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and share the latest AI/ML technologies with the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD or Master\u0026#39;s degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$162,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$186,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7716341?gh_jid=7716341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3389180,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7716341,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"MUL","title":"Machine Learning Engineer, Assistance Engineering","company_name":"Airbnb","first_published":"2026-03-22T20:51:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is CHINA BASED\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of ML engineering experience, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8316130?gh_jid=8316130","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3595273,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8316130,"updated_at":"2026-10-22T19:06:18-04:00","requisition_id":"ONE","title":"Manager, Engineering, Dev AI","company_name":"Airbnb","first_published":"2026-10-22T19:06:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission is to make every Airbnb engineer\u0026#39;s day better by building world-class developer infrastructure that removes friction and provides the tools to unlock their best work. The Dev AI team specifically builds the foundational AI tooling and infrastructure that powers developer productivity across the entire software development lifecycle, also providing the building blocks for teams across the company to quickly and simply create their own domain-specific AI tools. We currently serve as both a platform team and an internal AI consultancy for partner teams building their own internally-facing AI-powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will help to shape and execute the technical direction of the team\u0026#39;s infrastructure and products. You\u0026#39;ll work across a range of exciting problem spaces, from agentic coding tools and asynchronous AI workflow platforms, to SDKs for rapid internal AI app development and AI-assisted code migration. At Airbnb, you won\u0026#39;t just build AI tools; your work will shape how individuals across the company work every day. The tools you create will directly accelerate the pace of innovation across our entire product surface.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re a collaborative, low-ego, and highly-visible team that values experimentation, learning, and shipping. We celebrate what works and learn quickly from what doesn\u0026#39;t. Given the rapid evolution of AI, we strive to operate with startup-like agility, iterating swiftly to evaluate and incorporate the most recent AI technologies into our developer tooling. If you enjoy building, collaborating across teams, thrive when given high autonomy, and are motivated to make the lives of other developers easier and more enjoyable, we’d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help shape and drive our AI for Developers strategy, partnering with Staff and Sr. Staff engineers to assist them in aligning architecture trade-offs and product direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on the rapidly evolving AI tooling landscape, and help the team balance innovation with incremental, measurable developer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a champion, expert, coach, and consultant to empower teams and leaders across the company to adopt and leverage new AI capabilities in their day to day workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster relationships with partner teams and stakeholders, as well as crafting working agreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor the team with empathy to do their best work while growing in their roles \u0026amp;amp; responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader organization’s culture and processes (with a “first team” mentality)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience as a full-time manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting and coaching Staff+ (ideally multiple) and Senior engineers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a remote/distributed team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building developer infrastructure, tooling, or platforms, ideally at scale and with tools, frameworks, or systems commonly used in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI technologies to real-world software development challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of quickly ramping up in new domains, technologies, or languages — and a genuine excitement for continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success partnering cross-functionally, with excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303967?gh_jid=8303967","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590384,"location":{"name":"Milan, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8303967,"updated_at":"2026-10-21T08:59:06-04:00","requisition_id":"ONE","title":"Manager, Key Accounts - Hotels","company_name":"Airbnb","first_published":"2026-10-21T04:40:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build a global team. Open doors no one at Airbnb has opened yet.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Hotels is one of the most exciting growth stories in travel, and we’re only getting started. As Manager, Key Accounts, you will build and lead a brand new, globally distributed team of Enterprise Account Managers. Together you will win and onboard high-value, above-property hotel groups with hundreds of hotels across multiple continents.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;We’re looking for someone who brings:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven leadership of a key, strategic or enterprise accounts team\u0026lt;/strong\u0026gt;, ideally globally distributed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A network and reputation in travel and hospitality\u0026lt;/strong\u0026gt;, ideally hotels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real negotiation experience \u0026lt;/strong\u0026gt;with high-value partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A builder’s mindset,\u0026lt;/strong\u0026gt; with a track record of creating teams, playbooks and processes where none existed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong cross-functional influence\u0026lt;/strong\u0026gt; across a matrix organisation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll own:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;End-to-end partner management at hotel headquarter and regional office level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mutual account plans that drive supply and strategic relationship value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The global Key Accounts strategy, in line with the Enterprise Team playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear mandate to consistently exceed quarterly business KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class account management practices, operational excellence and partner satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The voice of Key Accounts within Hotels leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, growth-oriented team that you mentor and motivate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position reports to the Global Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why this role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a brand new team\u0026lt;/strong\u0026gt; in a business that only launched this year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the Key Accounts playbook\u0026lt;/strong\u0026gt; from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the relationships,\u0026lt;/strong\u0026gt; the targets and the strategy for a global segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work with a leadership team that is moving fast \u0026lt;/strong\u0026gt;and backing this business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a distributed team of Enterprise Account Managers, supporting them on partner management and new business development for supply acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team’s quarterly revenue, supply acquisition and OKR targets, and ensure they are met and exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take partners from first conversation through negotiation, signed deal and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the Key Accounts playbook in line with global strategy, working closely with Hotel functional teams across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and grow relationships with multi-national hotel groups, acting as an escalation option for your team where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the operational rhythm for the team: establish and track KPIs, analyse growth and key metrics to identify trends, surface new business opportunities, and resolve business challenges with urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Hotels field team in achieving their goals through well-designed field-level action plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Technical Support, Connectivity, RevOps and Hotels Cross-Functional Leadership to drive feature adoption and business performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at industry and partner events, and organise internal partner events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular team meetings, 1:1s, and performance and development reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organise team business gatherings, quarterly kick-offs and team-building events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Must-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of professional experience and at least 8+ years in sales or account management roles in travel, hospitality or e-commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience managing and leading high-performing teams, with a proven track record of meeting and exceeding goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a globally distributed team and driving solutions to improve supply acquisition and revenue goals, ideally across international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established relationships with, or deep knowledge of, major hotel groups across the global hospitality landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset developed from experience having launched companies, teams or significant initiatives where resources, processes and capabilities had to be created, not handed to you or followed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of preparing and executing complex negotiations with high-value partner organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated team builder with the ability to coach and mentor account managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a strategy, communicate it clearly, and secure buy-in and support to execute against quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to identify opportunities, operationalise execution with regional teams, and drive business results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior executives, both within regional Airbnb leadership and within partner leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within a matrix, solve problems, and influence cross-functional and cross-regional teams, with strong stakeholder management across Marketing, Legal, FP\u0026amp;amp;A, Payments, Product, regional field teams, and Enterprise and Connectivity teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel globally up to 60% of the time as needed to meet team members and engage with partners and customers at industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice-to-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, including familiarity with OTAs and hotel distribution (strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and driving channel sales and marketing initiatives with global partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with tools such as CRM tools (Salesforce), project management tools (Asana, Airtable), and business intelligence tools (Tableau, Looker, Claude)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French or another major European language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€85.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€105.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284},{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303917?gh_jid=8303917","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590384,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8303917,"updated_at":"2026-10-21T08:59:00-04:00","requisition_id":"ONE","title":"Manager, Key Accounts - Hotels","company_name":"Airbnb","first_published":"2026-10-21T04:40:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build a global team. Open doors no one at Airbnb has opened yet.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Hotels is one of the most exciting growth stories in travel, and we’re only getting started. As Manager, Key Accounts, you will build and lead a brand new, globally distributed team of Enterprise Account Managers. Together you will win and onboard high-value, above-property hotel groups with hundreds of hotels across multiple continents.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;We’re looking for someone who brings:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven leadership of a key, strategic or enterprise accounts team\u0026lt;/strong\u0026gt;, ideally globally distributed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A network and reputation in travel and hospitality\u0026lt;/strong\u0026gt;, ideally hotels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real negotiation experience \u0026lt;/strong\u0026gt;with high-value partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A builder’s mindset,\u0026lt;/strong\u0026gt; with a track record of creating teams, playbooks and processes where none existed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong cross-functional influence\u0026lt;/strong\u0026gt; across a matrix organisation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll own:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;End-to-end partner management at hotel headquarter and regional office level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mutual account plans that drive supply and strategic relationship value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The global Key Accounts strategy, in line with the Enterprise Team playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear mandate to consistently exceed quarterly business KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class account management practices, operational excellence and partner satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The voice of Key Accounts within Hotels leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, growth-oriented team that you mentor and motivate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position reports to the Global Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why this role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a brand new team\u0026lt;/strong\u0026gt; in a business that only launched this year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the Key Accounts playbook\u0026lt;/strong\u0026gt; from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the relationships,\u0026lt;/strong\u0026gt; the targets and the strategy for a global segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work with a leadership team that is moving fast \u0026lt;/strong\u0026gt;and backing this business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a distributed team of Enterprise Account Managers, supporting them on partner management and new business development for supply acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team’s quarterly revenue, supply acquisition and OKR targets, and ensure they are met and exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take partners from first conversation through negotiation, signed deal and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the Key Accounts playbook in line with global strategy, working closely with Hotel functional teams across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and grow relationships with multi-national hotel groups, acting as an escalation option for your team where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the operational rhythm for the team: establish and track KPIs, analyse growth and key metrics to identify trends, surface new business opportunities, and resolve business challenges with urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Hotels field team in achieving their goals through well-designed field-level action plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Technical Support, Connectivity, RevOps and Hotels Cross-Functional Leadership to drive feature adoption and business performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at industry and partner events, and organise internal partner events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular team meetings, 1:1s, and performance and development reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organise team business gatherings, quarterly kick-offs and team-building events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Must-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of professional experience and at least 8+ years in sales or account management roles in travel, hospitality or e-commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience managing and leading high-performing teams, with a proven track record of meeting and exceeding goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a globally distributed team and driving solutions to improve supply acquisition and revenue goals, ideally across international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established relationships with, or deep knowledge of, major hotel groups across the global hospitality landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset developed from experience having launched companies, teams or significant initiatives where resources, processes and capabilities had to be created, not handed to you or followed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of preparing and executing complex negotiations with high-value partner organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated team builder with the ability to coach and mentor account managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a strategy, communicate it clearly, and secure buy-in and support to execute against quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to identify opportunities, operationalise execution with regional teams, and drive business results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior executives, both within regional Airbnb leadership and within partner leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within a matrix, solve problems, and influence cross-functional and cross-regional teams, with strong stakeholder management across Marketing, Legal, FP\u0026amp;amp;A, Payments, Product, regional field teams, and Enterprise and Connectivity teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel globally up to 60% of the time as needed to meet team members and engage with partners and customers at industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice-to-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, including familiarity with OTAs and hotel distribution (strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and driving channel sales and marketing initiatives with global partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with tools such as CRM tools (Salesforce), project management tools (Asana, Airtable), and business intelligence tools (Tableau, Looker, Claude)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French or another major European language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£94,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£118,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284},{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303963?gh_jid=8303963","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590384,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8303963,"updated_at":"2026-10-21T08:59:01-04:00","requisition_id":"ONE","title":"Manager, Key Accounts - Hotels","company_name":"Airbnb","first_published":"2026-10-21T04:40:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build a global team. Open doors no one at Airbnb has opened yet.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Hotels is one of the most exciting growth stories in travel, and we’re only getting started. As Manager, Key Accounts, you will build and lead a brand new, globally distributed team of Enterprise Account Managers. Together you will win and onboard high-value, above-property hotel groups with hundreds of hotels across multiple continents.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re looking for someone who brings:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven leadership of a key, strategic or enterprise accounts team\u0026lt;/strong\u0026gt;, ideally globally distributed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A network and reputation in travel and hospitality\u0026lt;/strong\u0026gt;, ideally hotels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real negotiation experience \u0026lt;/strong\u0026gt;with high-value partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A builder’s mindset,\u0026lt;/strong\u0026gt; with a track record of creating teams, playbooks and processes where none existed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong cross-functional influence\u0026lt;/strong\u0026gt; across a matrix organisation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll own:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;End-to-end partner management at hotel headquarter and regional office level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mutual account plans that drive supply and strategic relationship value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The global Key Accounts strategy, in line with the Enterprise Team playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear mandate to consistently exceed quarterly business KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class account management practices, operational excellence and partner satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The voice of Key Accounts within Hotels leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, growth-oriented team that you mentor and motivate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position reports to the Global Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why this role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a brand new team\u0026lt;/strong\u0026gt; in a business that only launched this year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the Key Accounts playbook\u0026lt;/strong\u0026gt; from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the relationships,\u0026lt;/strong\u0026gt; the targets and the strategy for a global segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work with a leadership team that is moving fast \u0026lt;/strong\u0026gt;and backing this business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a distributed team of Enterprise Account Managers, supporting them on partner management and new business development for supply acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team’s quarterly revenue, supply acquisition and OKR targets, and ensure they are met and exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take partners from first conversation through negotiation, signed deal and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the Key Accounts playbook in line with global strategy, working closely with Hotel functional teams across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and grow relationships with multi-national hotel groups, acting as an escalation option for your team where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the operational rhythm for the team: establish and track KPIs, analyse growth and key metrics to identify trends, surface new business opportunities, and resolve business challenges with urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Hotels field team in achieving their goals through well-designed field-level action plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Technical Support, Connectivity, RevOps and Hotels Cross-Functional Leadership to drive feature adoption and business performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at industry and partner events, and organise internal partner events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular team meetings, 1:1s, and performance and development reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organise team business gatherings, quarterly kick-offs and team-building events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Must-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of professional experience and at least 8+ years in sales or account management roles in travel, hospitality or e-commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience managing and leading high-performing teams, with a proven track record of meeting and exceeding goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a globally distributed team and driving solutions to improve supply acquisition and revenue goals, ideally across international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established relationships with, or deep knowledge of, major hotel groups across the global hospitality landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset developed from experience having launched companies, teams or significant initiatives where resources, processes and capabilities had to be created, not handed to you or followed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of preparing and executing complex negotiations with high-value partner organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated team builder with the ability to coach and mentor account managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a strategy, communicate it clearly, and secure buy-in and support to execute against quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to identify opportunities, operationalise execution with regional teams, and drive business results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior executives, both within regional Airbnb leadership and within partner leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within a matrix, solve problems, and influence cross-functional and cross-regional teams, with strong stakeholder management across Marketing, Legal, FP\u0026amp;amp;A, Payments, Product, regional field teams, and Enterprise and Connectivity teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel globally up to 60% of the time as needed to meet team members and engage with partners and customers at industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice-to-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, including familiarity with OTAs and hotel distribution (strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and driving channel sales and marketing initiatives with global partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with tools such as CRM tools (Salesforce), project management tools (Asana, Airtable), and business intelligence tools (Tableau, Looker, Claude)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French or another major European language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€96.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€120.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284},{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303966?gh_jid=8303966","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590384,"location":{"name":"Barcelona, Spain"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8303966,"updated_at":"2026-10-21T08:59:04-04:00","requisition_id":"ONE","title":"Manager, Key Accounts - Hotels","company_name":"Airbnb","first_published":"2026-10-21T04:40:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build a global team. Open doors no one at Airbnb has opened yet.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Hotels is one of the most exciting growth stories in travel, and we’re only getting started. As Manager, Key Accounts, you will build and lead a brand new, globally distributed team of Enterprise Account Managers. Together you will win and onboard high-value, above-property hotel groups with hundreds of hotels across multiple continents.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;We’re looking for someone who brings:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven leadership of a key, strategic or enterprise accounts team\u0026lt;/strong\u0026gt;, ideally globally distributed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A network and reputation in travel and hospitality\u0026lt;/strong\u0026gt;, ideally hotels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real negotiation experience \u0026lt;/strong\u0026gt;with high-value partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A builder’s mindset,\u0026lt;/strong\u0026gt; with a track record of creating teams, playbooks and processes where none existed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong cross-functional influence\u0026lt;/strong\u0026gt; across a matrix organisation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll own:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;End-to-end partner management at hotel headquarter and regional office level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mutual account plans that drive supply and strategic relationship value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The global Key Accounts strategy, in line with the Enterprise Team playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear mandate to consistently exceed quarterly business KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class account management practices, operational excellence and partner satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The voice of Key Accounts within Hotels leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, growth-oriented team that you mentor and motivate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position reports to the Global Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why this role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a brand new team\u0026lt;/strong\u0026gt; in a business that only launched this year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the Key Accounts playbook\u0026lt;/strong\u0026gt; from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the relationships,\u0026lt;/strong\u0026gt; the targets and the strategy for a global segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work with a leadership team that is moving fast \u0026lt;/strong\u0026gt;and backing this business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a distributed team of Enterprise Account Managers, supporting them on partner management and new business development for supply acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team’s quarterly revenue, supply acquisition and OKR targets, and ensure they are met and exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take partners from first conversation through negotiation, signed deal and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the Key Accounts playbook in line with global strategy, working closely with Hotel functional teams across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and grow relationships with multi-national hotel groups, acting as an escalation option for your team where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the operational rhythm for the team: establish and track KPIs, analyse growth and key metrics to identify trends, surface new business opportunities, and resolve business challenges with urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Hotels field team in achieving their goals through well-designed field-level action plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Technical Support, Connectivity, RevOps and Hotels Cross-Functional Leadership to drive feature adoption and business performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at industry and partner events, and organise internal partner events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular team meetings, 1:1s, and performance and development reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organise team business gatherings, quarterly kick-offs and team-building events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Must-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of professional experience and at least 8+ years in sales or account management roles in travel, hospitality or e-commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience managing and leading high-performing teams, with a proven track record of meeting and exceeding goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a globally distributed team and driving solutions to improve supply acquisition and revenue goals, ideally across international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established relationships with, or deep knowledge of, major hotel groups across the global hospitality landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset developed from experience having launched companies, teams or significant initiatives where resources, processes and capabilities had to be created, not handed to you or followed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of preparing and executing complex negotiations with high-value partner organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated team builder with the ability to coach and mentor account managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a strategy, communicate it clearly, and secure buy-in and support to execute against quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to identify opportunities, operationalise execution with regional teams, and drive business results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior executives, both within regional Airbnb leadership and within partner leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within a matrix, solve problems, and influence cross-functional and cross-regional teams, with strong stakeholder management across Marketing, Legal, FP\u0026amp;amp;A, Payments, Product, regional field teams, and Enterprise and Connectivity teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel globally up to 60% of the time as needed to meet team members and engage with partners and customers at industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice-to-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, including familiarity with OTAs and hotel distribution (strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and driving channel sales and marketing initiatives with global partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with tools such as CRM tools (Salesforce), project management tools (Asana, Airtable), and business intelligence tools (Tableau, Looker, Claude)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French or another major European language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Spain Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€85.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€105.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284},{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303971?gh_jid=8303971","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590384,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8303971,"updated_at":"2026-10-21T08:59:10-04:00","requisition_id":"ONE","title":"Manager, Key Accounts - Hotels","company_name":"Airbnb","first_published":"2026-10-21T04:40:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build a global team. Open doors no one at Airbnb has opened yet.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Hotels is one of the most exciting growth stories in travel, and we’re only getting started. As Manager, Key Accounts, you will build and lead a brand new, globally distributed team of Enterprise Account Managers. Together you will win and onboard high-value, above-property hotel groups with hundreds of hotels across multiple continents.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;We’re looking for someone who brings:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven leadership of a key, strategic or enterprise accounts team\u0026lt;/strong\u0026gt;, ideally globally distributed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A network and reputation in travel and hospitality\u0026lt;/strong\u0026gt;, ideally hotels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real negotiation experience \u0026lt;/strong\u0026gt;with high-value partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A builder’s mindset,\u0026lt;/strong\u0026gt; with a track record of creating teams, playbooks and processes where none existed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong cross-functional influence\u0026lt;/strong\u0026gt; across a matrix organisation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll own:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;End-to-end partner management at hotel headquarter and regional office level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mutual account plans that drive supply and strategic relationship value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The global Key Accounts strategy, in line with the Enterprise Team playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear mandate to consistently exceed quarterly business KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class account management practices, operational excellence and partner satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The voice of Key Accounts within Hotels leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, growth-oriented team that you mentor and motivate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position reports to the Global Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why this role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a brand new team\u0026lt;/strong\u0026gt; in a business that only launched this year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the Key Accounts playbook\u0026lt;/strong\u0026gt; from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the relationships,\u0026lt;/strong\u0026gt; the targets and the strategy for a global segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work with a leadership team that is moving fast \u0026lt;/strong\u0026gt;and backing this business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a distributed team of Enterprise Account Managers, supporting them on partner management and new business development for supply acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team’s quarterly revenue, supply acquisition and OKR targets, and ensure they are met and exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take partners from first conversation through negotiation, signed deal and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the Key Accounts playbook in line with global strategy, working closely with Hotel functional teams across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and grow relationships with multi-national hotel groups, acting as an escalation option for your team where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the operational rhythm for the team: establish and track KPIs, analyse growth and key metrics to identify trends, surface new business opportunities, and resolve business challenges with urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Hotels field team in achieving their goals through well-designed field-level action plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Technical Support, Connectivity, RevOps and Hotels Cross-Functional Leadership to drive feature adoption and business performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at industry and partner events, and organise internal partner events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular team meetings, 1:1s, and performance and development reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organise team business gatherings, quarterly kick-offs and team-building events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Must-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of professional experience and at least 8+ years in sales or account management roles in travel, hospitality or e-commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience managing and leading high-performing teams, with a proven track record of meeting and exceeding goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a globally distributed team and driving solutions to improve supply acquisition and revenue goals, ideally across international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established relationships with, or deep knowledge of, major hotel groups across the global hospitality landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset developed from experience having launched companies, teams or significant initiatives where resources, processes and capabilities had to be created, not handed to you or followed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of preparing and executing complex negotiations with high-value partner organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated team builder with the ability to coach and mentor account managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a strategy, communicate it clearly, and secure buy-in and support to execute against quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to identify opportunities, operationalise execution with regional teams, and drive business results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior executives, both within regional Airbnb leadership and within partner leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within a matrix, solve problems, and influence cross-functional and cross-regional teams, with strong stakeholder management across Marketing, Legal, FP\u0026amp;amp;A, Payments, Product, regional field teams, and Enterprise and Connectivity teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel globally up to 60% of the time as needed to meet team members and engage with partners and customers at industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice-to-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, including familiarity with OTAs and hotel distribution (strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and driving channel sales and marketing initiatives with global partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with tools such as CRM tools (Salesforce), project management tools (Asana, Airtable), and business intelligence tools (Tableau, Looker, Claude)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French or another major European language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€102.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€128.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284},{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303970?gh_jid=8303970","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590384,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8303970,"updated_at":"2026-10-21T08:59:07-04:00","requisition_id":"ONE","title":"Manager, Key Accounts - Hotels","company_name":"Airbnb","first_published":"2026-10-21T04:40:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build a global team. Open doors no one at Airbnb has opened yet.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Hotels is one of the most exciting growth stories in travel, and we’re only getting started. As Manager, Key Accounts, you will build and lead a brand new, globally distributed team of Enterprise Account Managers. Together you will win and onboard high-value, above-property hotel groups with hundreds of hotels across multiple continents.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;We’re looking for someone who brings:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven leadership of a key, strategic or enterprise accounts team\u0026lt;/strong\u0026gt;, ideally globally distributed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A network and reputation in travel and hospitality\u0026lt;/strong\u0026gt;, ideally hotels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real negotiation experience \u0026lt;/strong\u0026gt;with high-value partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A builder’s mindset,\u0026lt;/strong\u0026gt; with a track record of creating teams, playbooks and processes where none existed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong cross-functional influence\u0026lt;/strong\u0026gt; across a matrix organisation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll own:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;End-to-end partner management at hotel headquarter and regional office level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mutual account plans that drive supply and strategic relationship value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The global Key Accounts strategy, in line with the Enterprise Team playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear mandate to consistently exceed quarterly business KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class account management practices, operational excellence and partner satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The voice of Key Accounts within Hotels leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, growth-oriented team that you mentor and motivate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This position reports to the Global Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why this role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead a brand new team\u0026lt;/strong\u0026gt; in a business that only launched this year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape the Key Accounts playbook\u0026lt;/strong\u0026gt; from day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the relationships,\u0026lt;/strong\u0026gt; the targets and the strategy for a global segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work with a leadership team that is moving fast \u0026lt;/strong\u0026gt;and backing this business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a distributed team of Enterprise Account Managers, supporting them on partner management and new business development for supply acquisition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the team’s quarterly revenue, supply acquisition and OKR targets, and ensure they are met and exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take partners from first conversation through negotiation, signed deal and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the Key Accounts playbook in line with global strategy, working closely with Hotel functional teams across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and grow relationships with multi-national hotel groups, acting as an escalation option for your team where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the operational rhythm for the team: establish and track KPIs, analyse growth and key metrics to identify trends, surface new business opportunities, and resolve business challenges with urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Hotels field team in achieving their goals through well-designed field-level action plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Product, Technical Support, Connectivity, RevOps and Hotels Cross-Functional Leadership to drive feature adoption and business performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb at industry and partner events, and organise internal partner events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular team meetings, 1:1s, and performance and development reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organise team business gatherings, quarterly kick-offs and team-building events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Must-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of professional experience and at least 8+ years in sales or account management roles in travel, hospitality or e-commerce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience managing and leading high-performing teams, with a proven track record of meeting and exceeding goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a globally distributed team and driving solutions to improve supply acquisition and revenue goals, ideally across international markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established relationships with, or deep knowledge of, major hotel groups across the global hospitality landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset developed from experience having launched companies, teams or significant initiatives where resources, processes and capabilities had to be created, not handed to you or followed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of preparing and executing complex negotiations with high-value partner organisations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly motivated team builder with the ability to coach and mentor account managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a strategy, communicate it clearly, and secure buy-in and support to execute against quarterly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills to identify opportunities, operationalise execution with regional teams, and drive business results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior executives, both within regional Airbnb leadership and within partner leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within a matrix, solve problems, and influence cross-functional and cross-regional teams, with strong stakeholder management across Marketing, Legal, FP\u0026amp;amp;A, Payments, Product, regional field teams, and Enterprise and Connectivity teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel globally up to 60% of the time as needed to meet team members and engage with partners and customers at industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Nice-to-haves\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the hospitality technology space, including familiarity with OTAs and hotel distribution (strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and driving channel sales and marketing initiatives with global partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with tools such as CRM tools (Salesforce), project management tools (Asana, Airtable), and business intelligence tools (Tableau, Looker, Claude)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;French or another major European language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€104.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€130.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284},{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290},{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280},{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8306218?gh_jid=8306218","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3591299,"location":{"name":"Paris, France "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8306218,"updated_at":"2026-10-21T11:30:56-04:00","requisition_id":"ONE","title":"Market Associate","company_name":"Airbnb","first_published":"2026-10-21T11:30:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note this is a hybrid position from our Paris office. Please submit your CV in English.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging entrepreneurs by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be essential that you support them in delivering authentic, high-quality hosting that creates memorable guest experiences. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French \u0026amp;amp; English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€48.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€56.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8176559?gh_jid=8176559","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538603,"location":{"name":"Milan, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8176559,"updated_at":"2026-10-14T04:05:45-04:00","requisition_id":"MULTI","title":"Market Associate","company_name":"Airbnb","first_published":"2026-09-08T06:48:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Please note this is a hybrid position from our Milan office. Please submit your CV in English.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging entrepreneurs by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be essential that you support them in delivering authentic, high-quality hosting that creates memorable guest experiences. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Fluency in Italian \u0026amp;amp; English.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€40.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€46.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8300839?gh_jid=8300839","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3589144,"location":{"name":"Barcelona, Spain"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8300839,"updated_at":"2026-10-20T04:07:00-04:00","requisition_id":"MULTI","title":"Market Associate","company_name":"Airbnb","first_published":"2026-10-19T11:36:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note this is a hybrid position from our Barcelona office. Please submit your CV in English.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in new sales, account management, or partner support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in English \u0026amp;amp; Spanish (mandatory). Fluency in Portuguese (nice to have).\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Spain Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€40.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€46.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303135?gh_jid=8303135","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590069,"location":{"name":"Paris, France "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8303135,"updated_at":"2026-10-20T12:01:26-04:00","requisition_id":"ONE","title":"Market Coordinator (12 Month Fixed-Term Contract)","company_name":"Airbnb","first_published":"2026-10-20T12:01:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note this is a 12 Month Fixed-Term hybrid position from our Paris office. Please submit your CV in English.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Market Coordinator plays a pivotal role in supporting Airbnb’s Field Team by managing high value Host-related inquiries and escalations in the FR-Benelux Region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ultimate aim of the Market Coordinator role is to streamline processes, enhance Host satisfaction, and allow Market Managers to dedicate more time to strategic revenue-focused initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role provides a balance of independent problem-solving and collaborative teamwork, making it integral to Airbnb’s mission of creating an efficient, supportive, and proactive hosting environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an additional Host-facing support for the Market Management Team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct in-depth research to address and resolve Host issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage and assign escalations tickets and and provide recommendations for efficient resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support In-Market events for your territory, when required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication in the context of stakeholders management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of meeting or exceeding SLA response times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years as a Customer Support Representative or Account Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language skills required: fluent English \u0026amp;amp; French\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to analyze and assess challenges with a track record of solving complex issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills that will enable you to support your peers, Lead and Market Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in tools like Salesforce, G-Suite, and Jira (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in hospitality, customer service, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€48.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€56.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8330167?gh_jid=8330167","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3600768,"location":{"name":"San Francisco"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8330167,"updated_at":"2026-11-04T20:29:35-05:00","requisition_id":"ONE","title":"Marketing Lead, Partnerships","company_name":"Airbnb","first_published":"2026-10-29T16:30:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3 id=\u0026quot;the-community-you-will-join\u0026quot; class=\u0026quot;h932y5w atm_h3_exct8b atm_gq_exct8b hhpxg37 atm_c8_21sjza atm_g3_1wvsxh1 atm_fr_1t2fc69 atm_cs_1trfmku dir dir-ltr\u0026quot;\u0026gt;The Community You Will Join\u0026lt;/h3\u0026gt;\n\u0026lt;div class=\u0026quot;c16bm3mm atm_gn_ud664e atm_c8_1h8pr74 dir dir-ltr\u0026quot;\u0026gt;Airbnb\u0026#39;s Marketing organization partners closely with our Global Partnerships team to turn commercial deals into brand-building moments. Our partners\u0026#39; channels carry audience reach, trust, and cultural credibility — when we show up well on them, we drive bookings, brand love, and reach beyond our owned brand and paid media. This role sits within Marcomm/Marketing, working shoulder-to-shoulder with Global Partnerships (who own the commercial relationship) as well as Creative, PGM, Comms, and Regional Marketing to bring partner storytelling to life, held to the same bar as Airbnb\u0026#39;s own brand campaigns.\u0026lt;/div\u0026gt;\n\u0026lt;h3 id=\u0026quot;the-difference-you-will-make\u0026quot; class=\u0026quot;h932y5w atm_h3_exct8b atm_gq_exct8b hhpxg37 atm_c8_21sjza atm_g3_1wvsxh1 atm_fr_1t2fc69 atm_cs_1trfmku dir dir-ltr\u0026quot;\u0026gt;The Difference You Will Make\u0026lt;/h3\u0026gt;\n\u0026lt;div class=\u0026quot;c16bm3mm atm_gn_ud664e atm_c8_1h8pr74 dir dir-ltr\u0026quot;\u0026gt;As Lead, Partnership Marketing, you\u0026#39;ll own the marketing strategy and execution across Airbnb\u0026#39;s partner portfolio — turning each partnership\u0026#39;s commercial objective into a compelling marketing plan with clear success measures. You\u0026#39;ll be the connective tissue between our partners\u0026#39; brand systems and Airbnb\u0026#39;s, building campaigns that live on partner channels while staying integrated with Airbnb\u0026#39;s owned storytelling. Success looks like a portfolio of partner campaigns that consistently deliver measurable brand and bookings impact, a scorecard that lets leadership compare performance across partners, and an operating rhythm for partner marketing that didn\u0026#39;t exist before you built it.\u0026lt;/div\u0026gt;\n\u0026lt;h3 id=\u0026quot;a-typical-day\u0026quot; class=\u0026quot;h932y5w atm_h3_exct8b atm_gq_exct8b hhpxg37 atm_c8_21sjza atm_g3_1wvsxh1 atm_fr_1t2fc69 atm_cs_1trfmku dir dir-ltr\u0026quot;\u0026gt;A Typical Day\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;lrhnx0e atm_gn_1fwj1wy dir dir-ltr\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Build and run marketing campaigns on partner channels — bookable placements, integrations, co-branded content, social, email, and on-site/in-venue activations\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Act as the day-to-day marketing counterpart to each partner\u0026#39;s marketing team, owning the marketing relationship alongside the Partnership Lead who owns the deal\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Brief and partner with Creative to produce assets sized for partner channels, and manage a two-way approvals path between Airbnb and partner brand teams\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Maintain a rolling marketing calendar per partner, synced to both the partner\u0026#39;s roadmap and Airbnb\u0026#39;s central marketing calendar — including multi-year views for anchor partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Define and report on the brand metrics that matter per partner, partnering with Business Operations and Finance, and feed findings back into planning\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Deliver real-time, in-market marketing during live moments like major events and brand activations, often on compressed timelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Represent partner marketing in Airbnb\u0026#39;s broader Marketing planning cycles, keeping Partnerships, PGM, Creative, Comms, and Regional Marketing aligned on what\u0026#39;s launching, when, and why\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 id=\u0026quot;your-expertise\u0026quot; class=\u0026quot;h932y5w atm_h3_exct8b atm_gq_exct8b hhpxg37 atm_c8_21sjza atm_g3_1wvsxh1 atm_fr_1t2fc69 atm_cs_1trfmku dir dir-ltr\u0026quot;\u0026gt;Your Expertise\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;lrhnx0e atm_gn_1fwj1wy dir dir-ltr\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;10+ years of experience in brand, partner, or integrated marketing, with hands-on campaign delivery — not strategy alone\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Direct experience marketing with or through external partners, such as co-marketing, sponsorships, brand collaborations, or channel/affiliate marketing\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;A track record running campaigns end-to-end: brief, creative development, approvals, launch, and measurement\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Strong partner-facing instincts, with the credibility to be the calm, trusted presence in a room with another company\u0026#39;s marketing or partnerships team\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Comfort moving fluidly between brand and performance conversations — able to defend a creative choice and speak to the bookings it drove\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Experience building process and structure in ambiguous, undefined environments\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Familiarity with co-branded measurement approaches such as incrementality, brand lift studies, or attribution across partner-owned media is a plus, as is experience with major sports, entertainment, or travel partners and live event activation\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or equivalent combination of education and progressive experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the San Francisco office 40 hours a week, or as required by the business needs for the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8336893?gh_jid=8336893","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3603632,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8336893,"updated_at":"2026-10-30T11:22:53-04:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-10-30T11:22:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of hosts in your assigned territory. You will manage a portfolio of accounts, building strong relationships, helping them optimise their listings, improve pricing strategies and enhance their overall success on Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Market Manager, you will be responsible for the growth of a book of business in the UK by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localised supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions. This role is based in London.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage professional host account relationships within the UK\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimisation calls and business reviews with your clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region, contributing to the growth and engagement of Airbnb\u0026#39;s community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in account management, partner support and/or sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in hospitality/travel industry is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritisation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£60,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£70,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8260061?gh_jid=8260061","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3574102,"location":{"name":"Missouri, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8260061,"updated_at":"2026-10-07T13:53:02-04:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-10-06T21:50:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in the southern Midwest region. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of the hotel’s\u0026amp;nbsp; success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in St. Louis, MO and must be willing to regularly travel to your assigned territory. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in St. Louis, MO to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$111,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$123,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":87307,"name":"Missouri, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8328748?gh_jid=8328748","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3600197,"location":{"name":"Washington, United States, California, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8328748,"updated_at":"2026-10-29T10:06:45-04:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-10-29T10:06:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and professional hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes, and cascade feedback on product and policy to the relevant internal stakeholders — including staying current on evolving Canadian short-term rental regulations at the federal, provincial, and municipal levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Washington or California and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Washington or California to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.\u0026amp;nbsp; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$111,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$123,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":88158,"name":"California, United States","location":null,"child_ids":[],"parent_id":63868},{"id":108489,"name":"Washington, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8260010?gh_jid=8260010","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3574081,"location":{"name":"South Carolina, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8260010,"updated_at":"2026-10-07T13:52:18-04:00","requisition_id":"ONE","title":"Market Manager","company_name":"Airbnb","first_published":"2026-10-06T21:49:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in Charleston and Myrtle Beach, SC. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of the hotel’s\u0026amp;nbsp; success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Charleston or Myrtle Beach, SC and must be willing to regularly travel to your assigned territory. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Charleston or Myrtle Beach, SC to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$110,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$123,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":87314,"name":"South Carolina, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303198?gh_jid=8303198","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590095,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8303198,"updated_at":"2026-10-21T04:12:10-04:00","requisition_id":"ONE","title":"Market Manager ","company_name":"Airbnb","first_published":"2026-10-21T04:12:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note this is a hybrid position based in our Paris office. Please submit your CV in English.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, you will be responsible for the growth of your assigned territory, french West Coast, by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage professional host account relationships within your assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your market knowledge to build initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region, contributing to the growth and engagement of Airbnb\u0026#39;s community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in account management, partner support and/or sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferably 2+ years experience in hospitality/travel industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in French and English is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to regularly travel domestically from Paris to your aligned market territory. Typical expectation would be once every 4 to 6 weeks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€61.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€72.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8140993?gh_jid=8140993","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523318,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8140993,"updated_at":"2026-10-28T04:56:31-04:00","requisition_id":"ONE","title":"Market Manager, Australia","company_name":"Airbnb","first_published":"2026-08-19T02:04:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory. These hosts can\u0026amp;nbsp; You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Market Manager based in Sydney, you will be responsible for the supply health and growth in key markets across Australia and New Zealand managing professional host accounts and supply acquisition of high-quality inventory. You will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a book of business consisting of professional hosts, ensuring their retention, growth, and optimisation on Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and deliver innovative supply building projects from concept to implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure availability over high compression dates, ensuring hosts maximize their revenue potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts\u0026amp;nbsp; in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, legal and customer support teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in sales, account management, business development or customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of technology, travel or hospitality industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional commercial acumen, with a deep understanding of revenue drivers, emerging industry trends, and the competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritisation skills with ability to manage competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working a book of business, driving engagement and growth through proactive account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly goal-driven, with a strong bias for action and persistence in the face of challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working with and influencing cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8272848?gh_jid=8272848","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3579260,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8272848,"updated_at":"2026-10-19T09:00:32-04:00","requisition_id":"ONE","title":"Market Manager, DACH (Hotels)","company_name":"Airbnb","first_published":"2026-10-13T04:59:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb\u0026#39;s global brand, reach and resources. We\u0026#39;re growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn\u0026#39;t find on their own. For guests, we open up a wider world of places to stay and discover. We\u0026#39;re building this at scale, and we\u0026#39;re looking for people who want to build it with us.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in the DACH region (Germany, Austria and Switzerland) and parts of Central Eastern Europe. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb\u0026#39;s market presence in the region\u0026amp;nbsp; through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of the hotel\u0026#39;s success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as Berlin, Munich, Vienna, Hamburg) and emerging, untapped markets across your managed regions, aiming to secure our long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize your portfolio of hotels in DACH, from independents and family-run properties to groups and chains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success, including navigating differing local regulatory and tax requirements across Germany, Austria and Switzerland.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of DACH market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent German and English are required; additional European languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Berlin, and must be willing to regularly travel to your assigned territory across Germany, Austria and Switzerland. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Germany Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€71.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€84.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":153,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":64286}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8272909?gh_jid=8272909","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3579291,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8272909,"updated_at":"2026-10-19T08:55:54-04:00","requisition_id":"ONE","title":"Market Manager, France (Hotels)","company_name":"Airbnb","first_published":"2026-10-13T05:02:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb\u0026#39;s global brand, reach and resources. We\u0026#39;re growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn\u0026#39;t find on their own. For guests, we open up a wider world of places to stay and discover. We\u0026#39;re building this at scale, and we\u0026#39;re looking for people who want to build it with us.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in France. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb\u0026#39;s market presence in the region\u0026amp;nbsp; through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of the hotel\u0026#39;s success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as Paris) and emerging, untapped markets across your managed regions, aiming to secure our long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize your portfolio of hotels in\u0026amp;nbsp; France, from independent and family-run properties to groups and chains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of French market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent French and English are required; additional European languages are a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Paris, and must be willing to regularly travel to your assigned territory across France, around 35% of the time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€61.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€72.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8272929?gh_jid=8272929","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3579301,"location":{"name":"Milan, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8272929,"updated_at":"2026-10-19T08:56:53-04:00","requisition_id":"ONE","title":"Market Manager, Italy (Hotels)","company_name":"Airbnb","first_published":"2026-10-13T06:31:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb\u0026#39;s global brand, reach and resources. We\u0026#39;re growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn\u0026#39;t find on their own. For guests, we open up a wider world of places to stay and discover. We\u0026#39;re building this at scale, and we\u0026#39;re looking for people who want to build it with us.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy.\u0026amp;nbsp; This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb\u0026#39;s market presence in the region\u0026amp;nbsp; through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of the hotel\u0026#39;s success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets across your managed regions, aiming to secure our long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize your portfolio of hotels in\u0026amp;nbsp; Italy, from independent and family-run properties to groups and chains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of Italian market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent Italian and English are required; additional European languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Milan, and must be willing to regularly travel to your assigned territory across Italy. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€51.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€58.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":177,"name":"Milan, Italy","location":"Milan, Italy","child_ids":[],"parent_id":64280}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8272923?gh_jid=8272923","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3579298,"location":{"name":"Barcelona"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8272923,"updated_at":"2026-10-19T09:00:19-04:00","requisition_id":"ONE","title":"Market Manager, Spain (Hotels)","company_name":"Airbnb","first_published":"2026-10-13T06:08:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb\u0026#39;s global brand, reach and resources. We\u0026#39;re growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn\u0026#39;t find on their own. For guests, we open up a wider world of places to stay and discover. We\u0026#39;re building this at scale, and we\u0026#39;re looking for people who want to build it with us.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in Spain. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb\u0026#39;s market presence in the region\u0026amp;nbsp; through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of the hotel\u0026#39;s success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as Barcelona) and emerging, untapped markets across your managed regions, aiming to secure our long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize your portfolio of hotels in Spain, from independent and family-run properties to groups and chains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of Spanish market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent Spanish and English are required; additional European languages are welcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Barcelona, and must be willing to regularly travel to your assigned territory across Spain. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Spain Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€50.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€60.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8350117?gh_jid=8350117","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3609141,"location":{"name":"Barcelona, Spain"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8350117,"updated_at":"2026-11-04T07:57:08-05:00","requisition_id":"MULTI","title":"Market Manager, Spain \u0026 Portugal","company_name":"Airbnb","first_published":"2026-11-04T07:57:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Hosting team is seeking an ambitious, bright and entrepreneurial\u0026amp;nbsp;\u0026lt;em\u0026gt;Market Manager, Spain \u0026amp;amp; Portugal\u0026lt;/em\u0026gt; to join our Barcelona-based team. You will be responsible for managing professional host accounts and supply acquisition of high quality inventory in your assigned territories in Spain \u0026amp;amp; Portugal. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. You will help develop and iterate scalable localized supply management strategy for both developed and highly competed market destinations as well as nascent and relatively untapped new markets ultimately ensuring our long-term market success. The successful candidate will report into the Spain \u0026amp;amp; Portugal Territory Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual growth goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deploy scaled strategies to effectively manage \u0026amp;amp; optimize the long-tail of hundreds of Professional Hosts in your region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in account management / sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hospitality/travel industry experience (nice to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and ability to communicate effectively with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and strengthening relationships with external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable performing data analysis and making decisions based on the results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available to travel to assigned markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality/travel industry experience in the region is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Spanish and English, Portuguese is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Spain Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€50.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€60.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":155,"name":"Barcelona, Spain","location":"Barcelona, Spain","child_ids":[],"parent_id":64284}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8271903?gh_jid=8271903","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3578769,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8271903,"updated_at":"2026-10-13T10:45:34-04:00","requisition_id":"ONE","title":"Market Manager, UK (Hotels)","company_name":"Airbnb","first_published":"2026-10-12T05:23:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb\u0026#39;s global brand, reach and resources. We\u0026#39;re growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn\u0026#39;t find on their own. For guests, we open up a wider world of places to stay and discover. We\u0026#39;re building this at scale, and we\u0026#39;re looking for people who want to build it with us.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, your role will entail ensuring the health and expansion of our supply in the United Kingdom. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb\u0026#39;s market presence in the region\u0026amp;nbsp; through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of the hotel\u0026#39;s success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as London) and emerging, untapped markets across your managed regions, aiming to secure our long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies to effectively manage and optimize your portfolio of hotels in the UK/IE and Nordics, from independents and family-run properties to groups and chains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring competitiveness of your partner as well as optimizing for conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of UK/IE and Nordics market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent English is required; additional European languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in London, and must be willing to regularly travel to your assigned territory across the UK, IE and the Nordics. Typical expectation would be once every 4 to 6 weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£60,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£70,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8000413?gh_jid=8000413","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3469148,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8000413,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Market Manager - Vacation Rental","company_name":"Airbnb","first_published":"2026-06-15T03:16:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Market Manager, you will be responsible for the growth of a book of business in your assigned territory, Vacation rental area such as Kawaguchi-ko, Karuizawa, Izu, Hakuba, Awaji, by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localized supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions. This role is based in Tokyo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage professional host account relationships within the Vacation rental area territory (e.g. Kawaguchi-ko, Karuizawa, Izu, Hakuba, Awaji etc)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly manage accounts to meet and exceed quarterly/annual sales goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Professional Hosts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop strong and long lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support host community programs in your region, contributing to the growth and engagement of Airbnb\u0026#39;s community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6-8 years experience in account management, partner support and/or sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in hospitality/travel industry, especially in Online Travel Agent market\u0026amp;nbsp; \u0026amp;nbsp;is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge or experience in real estate industry is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or expertise in homesharing business is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have driver’s licence to visit host in vacation rental areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to regularly travel to your aligned market territory. Typical expectation would be once or Twice per quarter.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and/or a book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Native-level of Japanese and Business-level of English is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8108673?gh_jid=8108673","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":3512685,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8108673,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"NextStay Fellow, Tech Ops \u0026 Programs","company_name":"Airbnb","first_published":"2026-09-17T14:08:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Airbnb\u0026#39;s mission is to create a world where people can Belong Anywhere. We\u0026#39;re seeking a NextStay Fellow to help pursue that mission as a hands-on Technical Program Manager (TPM) in our engineering organization.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;The NextStay Fellowship is a launchpad: you\u0026#39;ll join with a strong program management foundation and grow into the full scope and ambiguity of the role, supported by experienced TPMs and engineering partners invested in your success.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Lead execution of a project with a defined scope and approach, turning direction from your manager or senior TPMs into a concrete, realistic plan built around known constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Break work into trackable pieces and use input and output metrics to monitor progress, surfacing slippage before it becomes a problem.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Lead alignment of the project team and hold contributors accountable to deliverables and milestones, while anticipating the next set of work.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Consult team members or leaders to identify risks and mitigation options; track and manage risks you\u0026#39;ve already identified through to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Communicate the project\u0026#39;s vision and success criteria clearly to your project team and stakeholders, and re-evaluate strategy with guidance from leadership on when to pivot versus stay the course.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Ask the right questions to surface potential technical gaps, working collaboratively with engineers and applying a working understanding of sound technical principles.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;Actively participate in cultural and functional excellence activities—such as Connect apprenticeship (curriculum contribution, mentorship), diversity and inclusion programming (Airfinity, Blocking Bias training), or hackathons—and demonstrate Airbnb\u0026#39;s core values in everyday interactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;As a NextStay Fellow you\u0026#39;ll own execution of technical programs spanning multiple engineering, product, and operations teams over several quarters — turning objectives set with your manager and senior TPMs into milestones, delivery plans, and team alignment. Working under the guidance of senior TPMs, you\u0026#39;ll hold the program accountable to deliverables while managing scope, schedule, and quality trade-offs, re-planning proactively as conditions change and escalating the decisions that carry real business risk.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Core manager competencies include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Scope Management\u0026lt;/strong\u0026gt; – Partners with the team to define boundaries and milestones against program objectives, enabling informed trade-off conversations and preventing scope creep across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Schedule Management\u0026lt;/strong\u0026gt; – Breaks work into sized, sequenced pieces with clear dependencies, builds a schedule with technical partners, and communicates changes as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Quality\u0026lt;/strong\u0026gt; – Establishes the expected level of quality during planning and treats it as a fixed constraint alongside schedule and scope.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication\u0026lt;/strong\u0026gt; – Keeps stakeholders informed early and often, especially when unexpected issues occur.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management\u0026lt;/strong\u0026gt; – Identifies stakeholders, listens to their concerns, and sets expectations appropriately throughout the project.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Risk Identification\u0026lt;/strong\u0026gt; – Surfaces upstream and downstream dependencies and risks early, analyzing them within the context of the overall plan.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Risk Mitigation\u0026lt;/strong\u0026gt; – Aligns the team on the mitigations that matter most and executes the recommended path with senior TPMs, so the team can respond calmly if a risk materializes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Eligibility Requirements:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We are honored to support transitioning service members. To be considered for this fellowship, please ensure you meet the following criteria:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;You are an active-duty service member currently enrolled in the USSOCOM Warrior Care Program, Career Transition Internship, or a similar program. \u0026lt;em\u0026gt;(Please note: DoD SkillBridge participants are not eligible at this time).\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026amp;nbsp;You are able to begin your Career Transition Fellowship by November 2026 and complete at least 120 days of the program before your military transition.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026amp;nbsp;You are within 180 days of your military transition (separation, ETS, or retirement) at the time of your fellowship starts.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;line-height: 1.3;\u0026quot;\u0026gt;\u0026amp;nbsp;You can provide written approval from your chain of command authorizing your participation before final selection.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Typically 2 years of relevant experience, with a BS or Master\u0026#39;s degree in Computer Science or a related technical field, or equivalent experience. Most TPMs spend roughly 2.5 to 4 years at this level, with a minimum of one year before progressing, before moving into a role with more ambiguity and scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Management:\u0026lt;/strong\u0026gt; Able to build a solid, realistic plan based on identified constraints and track progress using input and output metrics. Comfortable managing scope, schedule, and quality trade-offs, and open to on-the-job training and guidance on prioritization early on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk Management:\u0026lt;/strong\u0026gt; Surfaces upstream and downstream dependencies and risks early, aligns the team on how to reduce the impact of the ones that matter most, and drives identified risks through to resolution — partnering with senior TPMs on the recommended path so the team can respond calmly if a risk materializes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Judgment:\u0026lt;/strong\u0026gt; Comfortable working collaboratively with engineers; asks the right questions to surface technical gaps and applies sound technical judgement to evaluate solutions and tradeoffs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Leadership:\u0026lt;/strong\u0026gt; Exchanges information clearly and seeks clarification when needed. Communicates project vision and success criteria effectively to the project team and stakeholders. Strong written and verbal communicator who can answer questions directly related to their project, and manages the project team to deliverables and milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ownership:\u0026lt;/strong\u0026gt; Takes ownership of programs and drives them forward, exercising sound judgment on when to resolve independently versus when to escalate\u0026amp;nbsp; and partnering with senior TPMs on the decisions that carry real risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please let your recruiter know.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Important information about full-time opportunities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1.4;\u0026quot;\u0026gt;We cannot guarantee that this project will turn into a full time position. Full-time employment is dependent on headcount availability and business hiring needs. However, we would love to introduce you to the world of Airbnb and other tech companies within our network, as you transition out of the NextStay Program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How we’ll take care of you:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$151,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$151,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73700,"name":"Early Career Programs","child_ids":[73688,73687,73689,73690],"parent_id":73248}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8299386?gh_jid=8299386","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3588501,"location":{"name":"Beijing, China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8299386,"updated_at":"2026-10-21T06:07:08-04:00","requisition_id":"ONE","title":"Office Manager, China (Executive Administration and Workplace)","company_name":"Airbnb","first_published":"2026-10-18T21:34:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be \u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;based in the Beijing, China office 5 days a week. No Visa/Relocation Support.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Full professional proficiency in English and Chinese\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":378,"name":"People","child_ids":[],"parent_id":73695}],"offices":[{"id":1611,"name":"Beijing, China","location":"Beijing, China","child_ids":[],"parent_id":64270}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8038161?gh_jid=8038161","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3484155,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8038161,"updated_at":"2026-10-21T11:35:45-04:00","requisition_id":"ONE","title":"Office Manager, Mexico City","company_name":"Airbnb","first_published":"2026-07-01T10:34:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb\u0026#39;s culture to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Office Manager, you help bring Airbnb\u0026#39;s culture to life through exceptional execution and service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help ensure the office is welcoming, organized, and operationally ready each day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a visible and approachable presence for employees, visitors, and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support day-to-day workplace experience programs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Coordinate Office Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor workplace conditions and employee feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track office requests, operational issues, and follow-up actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office documentation, communications, and operational processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support implementation of office standards and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support office utilization reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Administrative Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted admin partner to the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a local resource for employees and leaders navigating office services and resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Support Gatherings \u0026amp;amp; Connection\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support gatherings, leadership visits and employee engagement activities across the region as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build Strong Relationships\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support a culture of hospitality, responsiveness, and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather employee feedback and share insights to improve the office experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster an environment where employees feel welcomed, informed, and connected.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project coordination skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating meetings, events, leadership visits, or workplace programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and work effectively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality mindset with a passion for creating positive experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and sound judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with vendors and cross-functional stakeholders is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full professional proficiency in English and Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the Mexico City office 5 days a week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$52,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$65,000 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73686,"name":"Administrative","child_ids":[],"parent_id":73698}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8074955?gh_jid=8074955","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498613,"location":{"name":"Remote- USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8074955,"updated_at":"2026-10-12T16:43:20-04:00","requisition_id":"ONE","title":"Operations Engineer, BizTech","company_name":"Airbnb","first_published":"2026-07-20T14:27:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As an Operations Engineer, you\u0026#39;ll apply AI at the forefront of BizTech\u0026#39;s operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You\u0026#39;ll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global stakeholder teams to drive issues to resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure as Code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in ticket/workflow-driven environments using Jira and Confluence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$136,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$160,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8334731?gh_jid=8334731","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3602692,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8334731,"updated_at":"2026-11-03T15:16:41-05:00","requisition_id":"ONE","title":"Partenaire principal de planification, Contenu","company_name":"Airbnb","first_published":"2026-11-03T15:16:41-05:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté à laquelle vous vous joindrez\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; Vous deviendrez un membre clé de l’équipe de planification du soutien à la communauté des Opérations mondiales. Cette équipe pilote le processus de planification de la feuille de route, de bout en bout, pour le soutien à la communauté d’Airbnb. Elle veille à ce que les initiatives et les programmes soient priorisés en fonction de notre stratégie globale et de notre engagement à offrir une expérience client exceptionnelle. Nous sommes une équipe mondiale experte en planification stratégique, en gestion des parties prenantes, en collaboration interfonctionnelle et en efficacité organisationnelle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt; À titre de partenaire principal de planification, Contenu, vous jouerez un rôle essentiel dans la réussite et la satisfaction de notre clientèle grâce à une gestion des relations rigoureuse et à une collaboration stratégique. Vous soutiendrez un ou plusieurs domaines de produits et serez la personne-ressource principale des gestionnaires de contenu, des rédacteurs et rédactrices ainsi que des stratèges de ces domaines. Vous assurerez la planification et la coordination de bout en bout de chaque lancement qui a une incidence sur le contenu du soutien à la communauté. Vous veillerez à ce que la communication soit claire, que les objectifs soient harmonisés et que le contenu soit livré à temps et avec un haut niveau de qualité au moment du lancement. Vous repérerez de façon proactive les occasions d’ajouter de la valeur tout en vous attaquant aux difficultés potentielles, avec toujours en tête d’obtenir des résultats mesurables pour notre clientèle et pour l’entreprise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Votre capacité à établir des relations de confiance avec les partenaires du contenu, du produit, de l’ingénierie, du marketing et des affaires juridiques, alliée à votre esprit stratégique et à votre rigueur d’exécution, contribuera au bon déroulement des lancements ainsi qu’à la réussite de notre clientèle et de l’organisation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée type\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Établir un dialogue proactif avec les partenaires et les parties prenantes interfonctionnels : suivis réguliers, communication des échéanciers de planification et des jalons à venir, séances de rétroaction. Le but est de bâtir la confiance et de s’assurer de l’harmonisation avec leurs buts et objectifs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Déterminer à l’avance toutes les personnes responsables de chaque lancement : le rédacteur ou la rédactrice et le ou la stratège du contenu touché; les personnes chargées d’approuver le contenu pour le marketing, les affaires juridiques et l’expertise technique; les partenaires de localisation; et les partenaires interfonctionnels, comme la taxonomie, la formation, le centre de ressources, Biztech et les autres gestionnaires de projet dont les travaux sont liés.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Élaborer le calendrier du contenu et le communiquer à toutes les personnes qui demandent du contenu et à celles qui l’approuvent. Pour ce faire, recueillir les dates d’indisponibilité des personnes chargées d’approuver et prévoir du temps pour les audits de contenu, la rédaction, la vérification de l’exactitude technique, la révision par le marketing, la révision juridique et la localisation, ainsi qu’une marge pour les imprévus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Planifier et animer la série de réunions de chaque lancement : la séance de collecte d’information sur le lancement avec les équipes du produit, de l’ingénierie et de la préparation au lancement; les séances d’audit de contenu; une réunion préalable au lancement avec le marketing; une réunion hebdomadaire récurrente sur l’état du lancement avec l’équipe de contenu et les experts techniques; et, le jour du lancement, une réunion « Mission Control » et un canal Slack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec les stratèges lors des audits de contenu pour repérer tout le contenu touché, en hiérarchiser les répercussions (P1 : jour du lancement; P2 : suivis à court terme; P3 : tous les autres éléments), s’assurer qu’un billet est ouvert pour chaque article touché et signaler le contenu lié à l’interface utilisateur ainsi que les exigences de localisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Préparer et envoyer chaque semaine un compte rendu de l’état d’avancement aux gestionnaires de contenu et aux personnes responsables du contenu, incluant la liste des articles touchés et leur état P1/P2/P3, afin que les risques (calendrier des audits, approbations en retard, changements de date de lancement) soient visibles rapidement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticiper les risques et les problèmes, et élaborer de façon proactive des stratégies d’atténuation (aller au-delà du simple suivi de l’état d’avancement et mener les problèmes jusqu’à leur résolution). Maintenir un processus pour repérer les demandes de contenu tardives et les signaler comme étant « à risque ».\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Envoyer régulièrement des rappels aux personnes ayant des responsabilités liées au lancement et, lorsque les personnes chargées d’approuver ne répondent pas en mode asynchrone, planifier des rencontres d’approbation en direct avec le marketing, l’ingénierie, les affaires juridiques et d’autres intervenants.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Préparer des communications interfonctionnelles à l’intention des équipes partenaires touchées par notre travail, comme la localisation, Biztech, la gestion des connaissances et la formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordonner en temps réel la mise en ligne le jour du lancement, une fois le feu vert donné par l’équipe de préparation au lancement, afin que l’équipe de contenu sache qu’elle peut publier en toute sécurité.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participer aux réunions de lancement, aux séances de coordination en temps réel et aux séances du centre de contact organisées par d’autres équipes afin d’être la voix de l’équipe de contenu, de faire le point, de répondre aux questions et de tenir l’équipe de contenu informée des problèmes émergents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Épargner aux rédacteurs et rédactrices les questions logistiques, obtenir les renseignements et les approbations manquants et lever les obstacles, afin de leur permettre de se consacrer au contenu.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Préparer à l’intention de la direction une bilan de lancement qui décrit ce qui a été publié et le rendement du contenu, et tenir un registre du contenu publié pour alimenter les rapports, mettre en valeur les réussites et documenter les leçons apprises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Suivre l’état des dossiers transmis à un palier supérieur après le lancement et en rendre compte.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Favoriser l’amélioration continue et la simplification des processus de planification du contenu, et mettre en place des mécanismes de rétroaction qui permettent de communiquer les suites données aux partenaires et aux parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 8 ans d’expérience dans des postes de planification stratégique, de gestion de programmes ou d’opérations d’affaires, avec des réussites démontrées.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience avérée du pilotage de processus de planification interfonctionnelle ou de gestion de portefeuille, avec une exposition à la haute direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compétences exceptionnelles en communication (orale, écrite et présentations) auprès de tous les niveaux d’une organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences en résolution de problèmes et en analyse, ainsi qu’une bonne compréhension de la mise en œuvre de systèmes et de la gestion du changement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise des outils de collaboration à distance et de gestion de projet, comme Asana, Jira et Airtable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Esprit stratégique et sens de l’organisation, et capacité de travailler en collaboration avec différentes équipes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connaissance pratique du cycle de vie et des méthodologies de développement de produits logiciels. Une expérience concrète de la méthodologie Agile est un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité éprouvée à désamorcer les situations tendues et à résoudre les conflits de façon professionnelle et empathique.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité de gérer simultanément plusieurs lancements et priorités concurrentes, tout en veillant à ce que les livrables soient remis à temps et dans le respect de la portée du projet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aisance à composer avec des priorités changeantes et capacité de proposer des solutions dans un environnement dynamique, ambigu et au rythme soutenu.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience de la planification ou de la coordination de lancements de contenu, de gestion des connaissances ou de produits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$102,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$128,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8236127?gh_jid=8236127","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3564049,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8236127,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Policy Manager, Consults and Escalations","company_name":"Airbnb","first_published":"2026-09-28T01:39:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The Community and Product Policy team creates and evolves principled policies that establish the rules of the road for guests and hosts across Airbnb. We solve complex marketplace and Trust \u0026amp;amp; Safety challenges using data, stakeholder collaboration, and excellent judgement to support our community at scale. We team up with our cross-functional partners to create clear and accessible policy enforcement guides and to continuously measure, maintain, and improve our policies. We handle policy escalations and consults from across the business to ensure tough calls are resolved in accordance with our principles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a seasoned policy expert, with experience handling complex escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You love solving problems and have a track record of strong cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re an experienced communicator, with exceptional writing skills and presentation skills, including to senior executive audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are principled and rigorous — you incorporate diverse perspectives in pursuit of the best decisions and outcomes possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are fluent with AI tools for gaining operational efficiency, but you exercise excellent judgement and know human expertise and supervision is paramount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can build and interrogate prompting, automated workflows, data queries, and stress-test model output before it reaches a decision-maker — you know when a number is not trustworthy and how to course correct\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a team player who thrives in a fast-moving environment and brings a strategic mindset to your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Consults and Escalations Manager in Community Policy\u0026lt;/strong\u0026gt;, you will work across the business to understand every aspect of a case. You’ll provide timely policy analysis and corresponding enforcement recommendations, and continuously evaluate and improve our policies to handle new issues as they arise. You will resolve individual user matters and translate what you learn into policy insights and recommended changes — using your case handling expertise alongside AI and data tooling you will detect patterns across escalation volume. You\u0026#39;ll automate things like detection and reporting, but you\u0026#39;ll make the judgment call, document the reasoning, and own the outcome. You will help our leaders understand recurring issues and how we can fix them in the future. This role will serve as an important player in developing our global policy improvements and will have a direct impact on the peace of mind of millions of Airbnb community members around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive complicated escalations and issues towards a solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise our operations teams on cases where there are policy gaps to arrive at a solution that is guided by Airbnb’s principles and values\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional stakeholders across the business including but not limited to the Global Operations, Supply, Public Policy, Legal, Product, Trust and Safety, Communications and Partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI-assisted detection of repeat policy questions and gray areas, turning consult volume into a standing signal to help drive trainings and policy clarifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Query, join, and visualize operational data to evaluate policy performance and pressure-test policy improvement recommendations before they reach leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and ship workflows that reduce avoidable consults, cut handling time on the rest, and measure the gain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise final judgment on ambiguous, high-exposure escalations, and make the reasoning exceptionally clear to Legal, Ops, and executives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in an Operations, Policy, Legal, or Trust and Safety role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of strong leadership in handling issues and escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and presentation abilities to explain and simplify complex information to others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thoughtful business judgment, strategic thinking, and ability to work well under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in data analysis and demonstrated use of AI tools to create operational leverage — with the discipline to validate any output and the judgment to know what should not be delegated to a model\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with operations teams, preferably in the \u0026lt;strong\u0026gt;Trust and Safety space\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or piloting\u0026lt;strong\u0026gt; AI/LLM-assisted workflows in operations, policy, or compliance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with quality measurement or QA frameworks for frontline teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":60666}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7859539?gh_jid=7859539","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423121,"location":{"name":"Seoul, South Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":7859539,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"MULTI","title":"Policy Manager, Korea","company_name":"Airbnb","first_published":"2026-05-06T23:54:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and regulatory context for our business, helping them understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small.\u0026amp;nbsp; We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and stakeholders in making the case for fair, progressive home sharing rules.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The main role of the Public Policy Manager is to ensure the conception and execution of successful policy campaigns in their assigned region. In coordination with the Public Policy Lead, the Public Policy Manager will draft, develop and execute integrated government relations, communications, stakeholder engagement and mobilization plans and projects to achieve key policy objectives\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Public Policy Manager, you must be meticulously organized, detail- and solutions-oriented. You are also able to see the big picture and prioritize projects strategically when needed, while understanding how to synthesize legislation, information and data that should be escalated to leadership. You should have a strong independent work ethic and excellent communication skills, and an ability to take big ideas and translate them into policy with a positive and creative outlook. The ability to develop and maintain good and strong relationships with key internal functions and stakeholders in the region and globally within Airbnb will be highly valued.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement Airbnb’s legislative and public policy objectives, including helping determine advocacy priorities, positions, and strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review legislative language, draft comments, and research issues to provide analysis and critical thinking on legislation affecting Airbnb’s priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with an extensive network of contacts in local, regional, and national legislative, executive, and administrative offices, as well as with allied groups and coalition partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in meetings with government and elected officials, as well as industry associations, Airbnb hosts, and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage consultants and agencies to support campaign plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure progress is reported accurately and regularly, and roadblocks are flagged in a timely fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional partners to make sure that policy plans fit with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and track legislation and regulatory matters as directed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support as needed to help implement Airbnb’s legislative and public policy activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic engagement with the National Assembly, ministries, regulators, and policy stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define stakeholder strategies and engagement priorities aligned with business and policy objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive initiatives from concept through delivery, including planning, sequencing, internal alignment, and external follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise sound judgment in external communications, commitments, and escalation management in sensitive policy environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain structured engagement with local district offices, ensuring commitments are realistic, messaging is consistent, and execution is disciplined.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate political dynamics, timing risks, and stakeholder sensitivities and translate them into clear recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce concise, decision-ready briefing materials, meeting readouts, and leadership updates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+years experience working with policy issues in a relevant business, political, governmental, legislative or regulatory context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the National Assembly, central government, or equivalent policy-facing role highly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple complex projects simultaneously and navigate a complex matrix organization with multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; planning, memo-writing and budgeting/basic accounting skills with proficiency in major computer applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely creative; takes an entrepreneurial approach to the work with a proven track record of being proactive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with great presentation and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organized and able to help keep others organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to exercise judgment and maintain confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible with the ability to remain poised under pressure; adapts to situations as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces change and challenges with a positive and solutions-oriented approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment; ability to resolve complex and unfamiliar problems in a timely and efficient manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for home-sharing and the mission of the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills and experience in managing other people and developing teams will be nice to have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly within the assigned region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":60666}],"offices":[{"id":626,"name":"Seoul, South Korea","location":"Seoul, South Korea","child_ids":[],"parent_id":64275}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7955579?gh_jid=7955579","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3454044,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7955579,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"TBD","title":"Principal Machine Learning Engineer- LLM Fine-tuning and Optimization ","company_name":"Airbnb","first_published":"2026-05-24T19:37:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a principal machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent,\u0026amp;nbsp; recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD in Computer Science,\u0026amp;nbsp; Machine Learning, Mathematics, Statistics, or related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience with developing machine learning models and products at scale from inception to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming experience in Python and hands-on experience with frameworks such as PyTorch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of training, fine tuning, optimizing models and inference run-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Post-training experience\u0026lt;/strong\u0026gt; in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Or specialized experience\u0026lt;/strong\u0026gt; in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PhD\u0026lt;/strong\u0026gt; in AI, machine learning, data science, or related technical fields.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Publications at peer-reviewed AI conferences (e.g., NeurIPS, CVPR, ICML, ICLR, ICCV, and ACL).\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Support Systems\u0026lt;/strong\u0026gt;: Experience with AI technologies in customer support applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for AI production\u0026lt;/strong\u0026gt;: Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Acumen\u0026lt;/strong\u0026gt;: Experience deploying and scaling business-critical AI services and driving architectural requirements on ML infrastructures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$292,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$365,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8209984?gh_jid=8209984","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3553108,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8209984,"updated_at":"2026-10-15T14:35:43-04:00","requisition_id":"ONE","title":"Principal, Strategic Finance \u0026 Analytics, Acquisition","company_name":"Airbnb","first_published":"2026-09-18T12:28:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We sit at the intersection of finance, strategy, and the business, partnering directly with leaders to decide where Airbnb invests, how we grow, and what we do next. We expect every member of the team to bring a CFO mindset to budget management, producing actionable insights, owning our performance story, and supporting day-to-day execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why join us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A seat at the table.\u0026lt;/strong\u0026gt; We\u0026#39;re advisors, not just analysts. Our work shapes real decisions, not just decks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A steep learning curve.\u0026lt;/strong\u0026gt; Small, lean teams and a focus on internal mobility means broad exposure across product and business areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you like ambiguity, moving fast, and building the answer instead of just reporting it, you\u0026#39;ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal in Strategic Finance \u0026amp;amp; Analytics supporting Acquisition, you will partner with senior leaders across Homes and Marketing to grow high-quality host supply. You will become the subject matter expert on how host leads are sourced, priced, and converted, with a clear point of view on which channels and tactics warrant further investment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role demands a strong commercial mindset: translating funnel performance, vendor economics, and marketing efficiency into business implications and recommendations senior leadership can act on. You will own the recommendation, not just the analysis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Generation Performance Management:\u0026lt;/strong\u0026gt; Own forecasting, goal setting, and executive reporting for lead generation, building scalable frameworks that connect lead volume and quality to activation and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Funnel Analytics: \u0026lt;/strong\u0026gt;Analyze stage-by-stage conversion and vendor productivity to identify where leads are lost, why, and what it is worth to fix.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Operations Design: \u0026lt;/strong\u0026gt;Optimize sales operations across in-house and vendor channels, spanning capacity planning, routing and prioritization logic, incentive structures, and cost-per-activation economics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Marketing Investment Allocation: \u0026lt;/strong\u0026gt;Assess brand and search marketing efficiency relative to priority supply markets, and recommend reallocation where returns diverge from where supply is most needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Communication:\u0026lt;/strong\u0026gt; Synthesize complex analysis into clear recommendations, and influence cross-functional stakeholders toward alignment on high-impact investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in an analytical role such as strategic finance, strategy or management consulting, investment banking, financial planning and analysis, business operations, or private equity, with ownership of recommendations rather than analysis alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling skills and the ability to independently extract and interrogate large datasets, with working SQL proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated strategic thinking, with a track record of translating ambiguous data into decisions senior leaders act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent executive communication: leads with the recommendation, calibrates to the audience, and defends assumptions under live scrutiny.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership and sound judgment in a fast-paced, ambiguous environment, with rigorous attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: experience in lead generation, supply or customer acquisition, marketing mix and channel efficiency analysis, or evaluating the effectiveness of in-house and outsourced sales channels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$206,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8259920?gh_jid=8259920","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3574047,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8259920,"updated_at":"2026-10-08T18:04:16-04:00","requisition_id":"ONE","title":"Principal, Strategic Finance \u0026 Analytics, Incubations","company_name":"Airbnb","first_published":"2026-10-07T12:46:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Principal, Strategic Finance \u0026amp;amp; Analytics, Incubations role will partner closely with business, product, and analytics leaders across Luxe, Monthly Stays, and Airbnb for Business. This role will directly support the investment decisions behind Airbnb\u0026#39;s fastest growing emerging businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We sit at the intersection of finance, strategy, and the business, partnering directly with leaders to decide where Airbnb invests, how we grow, and what we do next. We expect every member of the team to bring a CFO mindset to budget management, producing actionable insights, owning our performance story, and supporting day-to-day execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why join us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A seat at the table.\u0026lt;/strong\u0026gt; We\u0026#39;re advisors, not just analysts. Our work shapes real decisions, not just decks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A steep learning curve.\u0026lt;/strong\u0026gt; Small, lean teams and a focus on internal mobility means broad exposure across product and business areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you like ambiguity, moving fast, and building the answer instead of just reporting it, you\u0026#39;ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal in Strategic Finance \u0026amp;amp; Analytics supporting Luxe, Monthly Stays, and Airbnb for Business, you will be highly visible and partner with senior leaders across each business to accelerate their path to scale. You will become the subject matter expert on the economics of these businesses, including how demand and supply are acquired, what they cost, and what they return. You will bring a strong point of view on where we should be investing more, where we should be investing differently, and what we need to prove before we invest at all.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a strong commercial mindset, with the ability to size opportunities, evaluate returns, and translate performance and funnel insight into clear business implications and strategic recommendations for senior leadership. Because these are incubation businesses, the analytical foundation often does not yet exist, so you will build it. The ideal candidate relishes the opportunity to roll up their sleeves, and is a self-starter comfortable embracing the adventure of a fast-paced, ambiguous environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Investment Decision Support: \u0026lt;/strong\u0026gt;Build the business cases behind major investment decisions across Luxe, Monthly Stays, and Airbnb for Business. Size the opportunity, model the returns, and frame the tradeoffs so leadership can decide where to place bets and how large those bets should be\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management: \u0026lt;/strong\u0026gt;Own end to end performance management for the incubation portfolio, including forecasting, goal and OKR setting, and executive reporting. Build scalable reporting frameworks that connect early signals to revenue and long term value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full Funnel Analytics: \u0026lt;/strong\u0026gt;Track and analyze full funnel performance across demand and supply for each business. Identify where the funnel leaks, why, and what it is worth to fix\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unit Economics and Scalability: \u0026lt;/strong\u0026gt;Establish and pressure test the unit economics of each business. Determine which parts of the model improve with scale, which do not, and what needs to be true for these businesses to become material contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Capital Allocation Across the Portfolio: \u0026lt;/strong\u0026gt;Assess how investment is allocated across the incubation businesses relative to their potential. Recommend reallocation where returns and readiness diverge from where capital is going today\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presentations to Leadership: \u0026lt;/strong\u0026gt;Synthesize complex data into clear narratives and recommendations for senior leadership. Influence cross functional stakeholders to drive alignment on high impact investment and operating decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant experience. Ideally, you have demonstrated relevant experience in an analytical role such as strategic finance, strategy/management consulting, investment banking, financial planning and analysis, business operations, or private equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced SQL proficiency with the ability to independently extract, analyze, and synthesize data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb financial modeling skills and extensive experience conducting quantitative and qualitative financial analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic thinking and problem-solving skills, with the ability to translate data into decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with experience presenting to senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence cross-functional stakeholders in a fast-paced, ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership mindset with strong judgment and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evaluating growth strategies, ROI/efficiency returns, and the scalability of new business models is a big plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$206,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73694,"name":"Finance","child_ids":[73680,73678,73677,73681,76],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8329612?gh_jid=8329612","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3600491,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8329612,"updated_at":"2026-10-27T20:05:27-04:00","requisition_id":"ONE","title":"Principal, Strategic Finance \u0026 Analytics - Membership","company_name":"Airbnb","first_published":"2026-10-27T20:05:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Strategic Finance \u0026amp;amp; Analytics Principal supporting Membership, you will partner closely with leaders across business operations, product, analytics, data science, and adjacent Strategic Finance teams to help build and grow the Membership program. This team is responsible for developing and scaling new growth levers for Airbnb. This is a high-visibility, high-impact role.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Finance \u0026amp;amp; Analytics team sits at the intersection of finance, strategy, and the business, partnering directly with leaders to decide where Airbnb invests, how we grow, and what we do next. We expect every member of the team to bring a CFO mindset to budget management, producing actionable insights, owning our performance story, and supporting day-to-day execution.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Why join us:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A seat at the table. We\u0026#39;re advisors, not just analysts. Our work shapes real decisions, not just decks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A steep learning curve. Small, lean teams and a focus on internal mobility means broad exposure across product and business areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you like ambiguity, moving fast, and building the answer instead of just reporting it, you\u0026#39;ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the strategic finance and analytics lead for Membership, helping leadership decide where to invest, how to size programs, and which levers are worth scaling. You will become the subject matter expert on the economics of these programs: how they drive guest and host behavior, what they cost, and what they return. Because many of these programs are early-stage, the financial and analytical foundation often does not yet exist, so you will define and build it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a strong commercial mindset, with the ability to size opportunities, evaluate returns, and translate performance and data insights into clear business implications and strategic recommendations for senior leadership.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings a combination of sharp analytical instincts, business acumen, and the ability to distill complex information into crisp executive-ready stories. You relish the opportunity to roll up their sleeves, and are a self-starter comfortable embracing the adventure of a fast-paced, ambiguous environment.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Insights:\u0026lt;/strong\u0026gt; Conduct analytical and financial deep dives to inform and shape key decisions. You should be comfortable both leading the work independently and partnering with the cross-functional teams to deliver a joint output.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Investment Decision Support:\u0026lt;/strong\u0026gt; Build the business cases behind program investments. Size the opportunity, model the returns, and frame tradeoffs so leadership can decide where to place bets and how large they should be.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Management:\u0026lt;/strong\u0026gt; Own performance measurement for Membership programs, including defining KPIs, setting goals and OKRs, and building reporting and forecasting that connect early signals to guest and host outcomes, revenue, and long-term value. Support the planning cadences (annual planning, long-range planning, and monthly or quarterly forecasts).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Economics and ROI:\u0026lt;/strong\u0026gt; Develop and pressure-test the economics of programs, including incentive and benefit costs, guest and host response, and incremental impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presentations to Leadership:\u0026lt;/strong\u0026gt; Synthesize complex data into clear narratives and recommendations for senior leadership. Influence cross functional stakeholders to drive alignment on high impact investment and operating decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally you have 10+ years of relevant finance and analytical experience across a mix of strategic finance, investment banking, private equity, strategy/management consulting, and/or business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb financial modeling skills and extensive experience with quantitative and qualitative financial analysis, including building business cases and ROI frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in business analytics. You will need to independently extract, analyze, and synthesize large datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with audiences at various levels. You enjoy working with fragmented data and insights and synthesizing them into a story with recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence cross-functional partners and drive alignment in a fast-paced, ambiguous environment where frameworks are still being built.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership, strong judgment, and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI proficient or able to become AI proficient (Claude or Gemini).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with growth strategies, evaluating ROI, and scalability of marketplaces, loyalty, incentive, or growth programs is a big plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$206,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8275416?gh_jid=8275416","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3580369,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8275416,"updated_at":"2026-10-13T15:18:06-04:00","requisition_id":"ONE","title":"Principal, Strategic Finance \u0026 Analytics, Technology","company_name":"Airbnb","first_published":"2026-10-13T11:45:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technology Finance partners across Infrastructure, Engineering, and Product teams to plan, forecast, and manage the cost of running Airbnb\u0026#39;s cloud and AI platforms. The team sits at the intersection of finance and technical infrastructure, translating usage trends — cloud compute, storage, and AI spend — into forecasts and cost narratives that inform company-wide investment decisions. Key cross-functional partners include Engineering, Procurement, and FP\u0026amp;amp;A, among others.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns the understanding, forecasting, and influencing of Airbnb\u0026#39;s total cloud and AI spend, spanning traditional AWS infrastructure and AI. Success looks like a cost narrative leadership can act on, and identified efficiency opportunities that measurably bend the cost curve without degrading product or employee experience. This includes leading planning cycles (FY26 close-out, FY27 guidance) and driving month-over-month rigor in cost variance analysis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the monthly/weekly cloud and AI cost forecast, reconciling actuals against plan and explaining variance drivers to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track AI spend by category and by model/provider mix, flagging shifts in usage or pricing that affect the forecast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Infrastructure and AI Platform engineering teams to size, validate, and prioritize efficiency initiatives (model routing, token optimization, provider migration).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own migration-tracking reporting (e.g., provider mix shifts, cost impact of model changes) and ensure the underlying data is traceable back to source systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present cost updates to a broad, senior audience, translating technical usage data into clear financial narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and quantify new cost efficiency opportunities in partnership with technical stakeholders, and track them through to landed savings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run monthly and ad hoc reviews with Finance and Tech leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10 years of finance, FP\u0026amp;amp;A, or cost management experience, ideally including direct exposure to cloud infrastructure costs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with AI/ML infrastructure costs strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to build and maintain complex financial models and forecasts in ambiguous, fast-changing environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record partnering with engineering/technical teams to translate usage data\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$206,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73694,"name":"Finance","child_ids":[73680,73678,73677,73681,76],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8262207?gh_jid=8262207","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3574944,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8262207,"updated_at":"2026-10-09T16:49:23-04:00","requisition_id":"ONE","title":"Product Manager, API Platform","company_name":"Airbnb","first_published":"2026-10-09T16:49:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You will be part of the team responsible for product roadmaps and launches at Airbnb. You will\u0026amp;nbsp; drive specific feature/s that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are seeking a Product Manager for our API platform for hosts and developers. You will be responsible for working closely with our engineering team to build and deliver improvements to our API platform and tools for developers. You will own the product marketing for how our partners can use our API platform to create high value applications. You will partner with a cross functional team of account managers to scale adoption of our API platform features by existing and new partners. This is an exciting opportunity to shape the future of travel and leave a lasting impact on how the world explores and connects.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and maintain a product vision, strategy, and roadmap for the API platform.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Synthesize feedback and translate it into product features.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop a public and developer facing messaging and narrative for the API platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align product teams and cross functional partners.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop partnerships with a focus on supply and demand.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Role model behaviors that encourage open communication and curiosity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make judgements and prioritization decisions that are in the best interests of our users.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Efficiently execute to ship products and deliver impact for our business and users.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of product management and/or product marketing experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;3+ years of product management experience designing and building developer platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Passionate about improving developer productivity, product quality, and automating/optimizing developer workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated empathy for key developer pain points, and a track record of leadership in building products for developers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience building strategic relationships with partner executives, senior management and technical staff to achieve business goals.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated inbound and subject matter expertise.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated track record of product leadership in a cross functional environment.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A strong ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excited to drive execution across teams in a fast-paced environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Enjoys doing individual contributor product management work and staying in the details.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong ability and desire to travel frequently, including domestic and international.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8304162?gh_jid=8304162","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590031,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8304162,"updated_at":"2026-10-21T03:54:58-04:00","requisition_id":"ONE","title":"Product Manager, LATAM  (Mexico City, Mexico)","company_name":"Airbnb","first_published":"2026-10-21T03:54:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships\u0026amp;nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features\u0026amp;nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and execute new products that deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP\u0026amp;amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define goals and success with clearly measurable objectives and key results for your area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging product demos to press, showcasing key features and functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-15 years of product management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of product leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with doing individual contributor product management work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in building and scaling global consumer products and ecosystems that people love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of driving execution across teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative and results oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong AI fluency: hands-on use of AI tools in your day-to-day product work (research, analysis, prototyping, communications).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to spot where AI can improve products and team workflows, and turn those opportunities into shipped outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to travel around 30-35% of the time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and at least one other local language (Spanish or Portuguese).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is based in Mexico City, Mexico - Hybrid. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$213,333.33\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$293,333.33 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872},{"id":1086,"name":"Miami, United States","location":"Miami, FL, United States","child_ids":[],"parent_id":63868},{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868},{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303047?gh_jid=8303047","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590031,"location":{"name":"Miami, San Francisco"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8303047,"updated_at":"2026-10-21T03:55:01-04:00","requisition_id":"ONE","title":"Product Manager, LATAM (Miami or San Francisco)","company_name":"Airbnb","first_published":"2026-10-21T03:55:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships\u0026amp;nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features\u0026amp;nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and execute new products that deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP\u0026amp;amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define goals and success with clearly measurable objectives and key results for your area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging product demos to press, showcasing key features and functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-15 years of product management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of product leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with doing individual contributor product management work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in building and scaling global consumer products and ecosystems that people love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of driving execution across teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative and results oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong AI fluency: hands-on use of AI tools in your day-to-day product work (research, analysis, prototyping, communications).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to spot where AI can improve products and team workflows, and turn those opportunities into shipped outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to travel frequently (30-35% of the time).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and at least one other local language (Spanish or Portuguese).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in \u0026lt;strong\u0026gt;San Francisco or Miami\u0026lt;/strong\u0026gt; to be able to conduct their work. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872},{"id":1086,"name":"Miami, United States","location":"Miami, FL, United States","child_ids":[],"parent_id":63868},{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868},{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8304183?gh_jid=8304183","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590031,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8304183,"updated_at":"2026-10-21T03:55:05-04:00","requisition_id":"ONE","title":"Product Manager, LATAM (São Paulo, Brazil)","company_name":"Airbnb","first_published":"2026-10-21T03:55:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Product Marketing team imagines the ideal experience for our community and works backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a product strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented, hands on and excellent communicators, capable of crafting compelling stories for both internal and external audiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International Product Marketing team is part of the Worldwide Product Marketing team. We are looking for entrepreneurial product experts who are ready to jump in, roll their sleeves up and integrate with local and regional teams, while maintaining close alignment with the worldwide teams. This role will help build out the new functional area outside of the US and will be instrumental in shaping the organization as it evolves. The cross functional model we use at Airbnb requires close partnerships\u0026amp;nbsp; across multiple teams – this role requires a highly collaborative, flexible individual who can influence and collaborate with teams across the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Product Manager based in our LATAM region, you will report to the Product Marketing Director for International Markets. As the product marketing leader for the market(s) in LATAM, you will play a pivotal role in understanding the needs, pain points, and behavior of users and translate those insights into innovative product features, capabilities and marketing strategies. The ideal candidate will possess a deep understanding of the travel industry at a market and broader regional level, and have a proven track record of driving product innovation. You will collaborate with the global business and country teams to develop partnerships that accelerate existing and new businesses. You will drive features\u0026amp;nbsp; in major releases and for test and learn pilots, after having successfully championed customization and features for your target country/region. You will also determine how they are communicated to the public and the media in your region in partnership with other communications and marketing teams. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. You will be the voice of our products for the market in your region and love the journey from taking a product from idea to reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement best-in-class product development and management practices, including relevant go-to-market kits and information packs for local teams, while working with central and local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and execute new products that deliver impact for our business and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP\u0026amp;amp;A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define goals and success with clearly measurable objectives and key results for your area.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver engaging product demos to press, showcasing key features and functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-15 years of product management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of product leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with doing individual contributor product management work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in building and scaling global consumer products and ecosystems that people love.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating product messaging and delivering to customers and the media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial track record of taking an idea to reality – start up experience a plus while capable of operating in a larger organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively use data and perform business analysis to support product strategy/decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of driving execution across teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative and results oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong AI fluency: hands-on use of AI tools in your day-to-day product work (research, analysis, prototyping, communications).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to spot where AI can improve products and team workflows, and turn those opportunities into shipped outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to travel around 30-35% of the time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English and at least one other local language (Spanish or Portuguese).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is based in Sao Paulo, Brazil - Hybrid. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$49.166,67\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$61.666,67 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872},{"id":1086,"name":"Miami, United States","location":"Miami, FL, United States","child_ids":[],"parent_id":63868},{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868},{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8081925?gh_jid=8081925","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501495,"location":{"name":"San Francisco, CA, Seattle WA, New York, NY"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8081925,"updated_at":"2026-10-07T12:45:19-04:00","requisition_id":"ONE","title":"Product Manager, Services","company_name":"Airbnb","first_published":"2026-07-23T19:40:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb has always been about where you stay. Guest Services is about everything that makes a trip more convenient and special once you\u0026#39;re there. A private chef cooking dinner in your home. A massage after a day of hiking. A photographer to capture the trip. Groceries waiting when you land, a ride from the airport, your bags stored between checkout and your flight, a car to explore beyond city limits. As Product Manager, Guest Services, you will help build an entirely new business line and a new reason for millions of guests to open Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This is a rare opportunity to work on a genuine zero-to-one bet inside a company at global scale. The categories are still being defined, the playbook is still being written, and the ceiling is enormous: every trip is a chance to add a service, and every service is a chance to deepen why guests choose Airbnb. You\u0026#39;ll partner closely with the teams building the supply side (hosts and partners), along with engineering, design, data science, and operations, to grow new categories from first bookings into thriving marketplaces.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself. Bring the real, unfiltered voice of the guest into every prioritization conversation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side, so that what\u0026#39;s great for guests is also sustainable for the hosts and partners delivering the service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of consumer product management experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products — at a consumer internet company, marketplace, or equivalent.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experienced builder: Ability to prototype using the latest AI tools to prove hypotheses and get user feedback quickly\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong business acumen: Ability to rapidly assess business viability, size opportunities, and translate loosely-defined hypotheses into testable MVP scopes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfort operating in ambiguity: Ability to structure new problem spaces into actionable roadmaps with minimal process.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience managing multiple workstreams with competing priorities and tight timelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience developing product narratives and working with marketing and communications to bring new offerings to market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable doing hands-on individual contributor product work and mastering the details in a scrappy environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Due to the nature of this position, there is a strong preference for the successful applicant to be based in San Francisco, CA, Seattle, WA or New York, NY to be able to conduct their work. \u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We ask that you are able to work Pacific Time Zone work hours as needed.\u0026amp;nbsp; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8282322?gh_jid=8282322","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3582435,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8282322,"updated_at":"2026-10-20T14:20:30-04:00","requisition_id":"ONE","title":"Product Manager, Social Features","company_name":"Airbnb","first_published":"2026-10-20T14:20:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Marketing Managers start with the guest and work backwards, turning product thinking, data, and research into strategy. They own outcomes end to end, lead cross-functional teams across engineering, design, data science, and program management, and stay close enough to the details to know when something is off.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Social team is making Airbnb a place where you travel with, and because of, the people you know. Our strategy has three parts: scaling the social graph, building social features that make Airbnb fun and useful for you and your friends, and creating social experiences that help people form new relationships and strengthen existing ones in real life. Each part has its own dedicated pod of engineers, designers, and program partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;As Product Marketing Manager for Social Features, you\u0026#39;ll lead a new pod that turns guests\u0026#39; connections into reasons to come back to Airbnb. You\u0026#39;ll own the features people use with their friends: the travel map and sharing it, group travel tools, recommendations from people you know, and how connections are woven across Airbnb to make the whole travel experience better. You\u0026#39;ll own the outcome, not just the roadmap: you\u0026#39;ll make the calls on scope and priority with a dedicated engineering lead, engineers, and design partner, and be accountable for the results. You\u0026#39;ll take features from brief to launch, use experiment results to decide what to build next, and grow how often guests plan, book, and share trips with the people they know. You\u0026#39;ll also write the product narrative that explains each release to leadership and to guests.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Work backwards from the guest: write crisp briefs and requirements for new features, each grounded in a real guest need and a clear definition of success\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Prototype with AI first: build working prototypes yourself to explore ideas, test them with guests, and align the team in days rather than weeks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive execution with engineering, design, data science, and program management, from concept through launch and iteration, often with several features in flight at once\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Go deep with the team on the details: review builds, test flows yourself, and chase down the edge cases that decide whether a feature delivers for guests\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Shape how connections are integrated across the guest journey, from search and booking to Trips, so planning and traveling with people you know feels natural\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build shareable, delightful moments like the travel map that bring new people to Airbnb and grow the social graph\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with the social graph and social experiences pods, and with Trips, Search, Checkout, and other partner teams, to ship work that spans surfaces\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design for trust and privacy from the start, with clear controls over what people share and with whom\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Put mechanisms in place, like goals and a weekly metrics review, so the team knows where it stands and acts on it\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with data scientists on experiments, dive deep into the results, and make clear calls on what to scale, iterate on, or stop\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Present strategy and results in leadership reviews, turning complex tradeoffs into clear decisions and concise narratives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years in product marketing or product management, with a track record of moving a core consumer metric (engagement, retention, sharing, or conversion) through features you led to launch\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience building social or network-driven products: sharing, invites, feeds, profiles, group features, or connection-based recommendations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deeply AI-native in how you work: you use AI tools every day for prototyping, research, specs, and analysis, and you\u0026#39;ve changed how your team builds because of it\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Obsessed with the details: you go as deep as it takes with engineering and design, from data to edge cases, to make sure what ships drives great outcomes for guests\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong execution and a bias for action: you\u0026#39;ve led cross-functional teams through complex launches on time and at a high quality bar, and you move fast on decisions that are easy to reverse\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Fluent in experiment results: you can define what a test needs to learn, read growth metrics alongside guardrails like trust, privacy, and satisfaction, and turn them into product decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong judgment of consumer product quality, a high bar for craft, and a clear sense of what makes an experience fun, useful, and worth sharing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfort working in a new, fast-moving area where you set the roadmap and build the team\u0026#39;s operating rhythm\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to earn the trust of engineering, design, and data science partners and lead without formal authority\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Clear, structured writer and communicator who can distill complex tradeoffs for executives and translate strategy into actionable guidance for teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience at a consumer marketplace or travel company, or launching a new social product at scale (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8303742?gh_jid=8303742","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3590308,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8303742,"updated_at":"2026-10-20T14:36:57-04:00","requisition_id":"ONE","title":"Product Manager, Trips","company_name":"Airbnb","first_published":"2026-10-20T14:36:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Our Product Marketing Managers work backwards from the ideal experience for guests and hosts, turning product thinking, data, and research into strategy. They lead cross-functional teams across engineering, design, data science, program management, and marketing, and they stay detail-oriented and hands-on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Guest product team builds the end-to-end journey guests take with us, from the first idea through the trip itself. Trips is where that journey comes together: the place guests see their reservations, plan what to do, coordinate with their group, and add experiences and services to their stay.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb is expanding beyond stays into experiences and services. Trips is where that growth happens: guests who have already booked a stay discover and book everything else for their trip. As Product Marketing Manager for Trips, you\u0026#39;ll help build that business from its early stages into a habit for millions of guests. You\u0026#39;ll own the feature roadmap across much of the Trips program and make the calls on scope and priority with your design and engineering teams. You\u0026#39;ll lead those teams from brief to launch, use a steady cadence of experiment results to decide what to build next, and grow the share of trips that include experiences, services, and more. You\u0026#39;ll also craft the product narrative that explains each release to leadership internally and to guests externally.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate business goals into product briefs and requirements for new Trips features, each grounded in a real guest need\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive execution with engineering, design, data science, and program management, from concept through launch and iteration, often with many features in flight at once\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Shape how and when we suggest the next booking: in-app placements, personalized ranking, offers, and lifecycle messaging across the guest\u0026#39;s trip\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Work with supply, partnerships, and operations teams so the experiences, services, and partner offerings guests see are relevant, available, and easy to book\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with data scientists and engineers on the experiments they run in product, synthesize the outcomes, and make clear calls on what to scale, iterate on, or stop\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Make prioritization calls when guest experience, business impact, and engineering cost pull against each other, and keep partners aligned\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Present strategy and results in leadership reviews, turning complex tradeoffs into clear decisions and concise narratives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years in product marketing or product management, with a track record of moving a core growth metric (conversion, attach, frequency, or revenue per customer) through features you led to launch\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong execution: you\u0026#39;ve led cross-functional teams through complex launches on time and at a high quality bar, often with several features in flight at once\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working on two-sided marketplaces or multi-product platforms, balancing what\u0026#39;s right for customers with what makes supply and partners successful\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Fluent in experiment results: you can define what a test needs to learn, read growth metrics alongside guardrails like satisfaction and retention, and turn them into product decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong judgment of consumer product quality, and a clear sense of what makes an experience useful and delightful\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to earn the trust of engineering, design, and data science partners and lead without formal authority\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Clear, structured communicator who can distill complex tradeoffs for executives and translate strategy into actionable guidance for teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience at a fast-growing consumer marketplace, launching a new category or business line (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8094412?gh_jid=8094412","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506548,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8094412,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"MULTI","title":"Product Program Manager, Roadmap Planning \u0026 Program Management","company_name":"Airbnb","first_published":"2026-07-29T16:19:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Roadmap Planning \u0026amp;amp; Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide bi-annual releases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb’s future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They\u0026#39;re good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class communicator that can simplify the complex\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings an experienced product mindset to tie strategy and execution together\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops program plans that are unique to each initiative and require strategic thinking\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operates at a variety of altitudes by tailoring communication style and approach\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert collaborator that is able to understand consumer, technology, and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goes beyond status reporting to drive issues to resolution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands best practices, drives improvements, and focuses on simplification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of\u0026amp;nbsp; experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and/or technology experience including product management or engineering (software preferred)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability of shipping software products at global scale having overcome a variety of challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class verbal and written communication skills that can simplify complex topics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional influencing and presentation skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity in a fast-paced, hyper-growth organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. \u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$222,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8028783?gh_jid=8028783","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3480552,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8028783,"updated_at":"2026-10-08T15:28:00-04:00","requisition_id":"ONE","title":"Programs and Business Operations Lead, Membership \u0026 Services ","company_name":"Airbnb","first_published":"2026-06-26T16:59:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Services \u0026amp;amp; Membership team is focused on developing and scaling new growth levers for Airbnb. As a business team we work at the intersection of product, marketing, and other supply and guest teams to design, test, and launch programs that drive meaningful value for both guests and hosts. We collaborate closely with product, marketing, data science, finance, and cross-functional teams globally to bring new ideas to life and scale what works.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Programs and Business Operations Lead, you will work with the Director of Services and Membership to develop and execute strategies to grow the success of Airbnb. You are someone who thrives in ambiguous, early-stage environments and brings equal parts strategic thinking and operational rigor. You will define the levers that make programs successful, build the tools and frameworks that enable teams to move faster, and partner deeply with product and marketing to ensure programs are designed for both user value and business impact.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;You are a builder—someone who doesn\u0026#39;t wait to be handed a playbook but creates one. You\u0026#39;re comfortable going from zero to one, can self-start on new initiatives, and are energized by the challenge of figuring out what works in an unproven space. You pair that builder instinct with strong analytical chops and the ability to communicate clearly across product, marketing, and operations. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;You should be great at understanding the needs of the Airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role requires expertise in operations, supply, marketplace dynamics, and data analytics, as well as the capacity to work crossfunctionally to remove obstacles and execute initiatives.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies—speaking their language and earning their trust as a strategic peer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build tools and equip teams with the relevant data support to tools to make actionable decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create materials to communicate strategy and business performance to key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years experience in consulting position, or strategy operations role and working across multiple geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize quickly and go deep on execution of new initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analysis and formulation of plans to address key business priorities or issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership and ability to influence other stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take initiative and deal with uncertainties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong appetite for working with the Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage complex projects and multi-task with excellent organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of supply/demand dynamics, incentive design, and growth levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in loyalty programs, incentive programs, or merchandising strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pays attention to both details and macro-level outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seasoned internal and external communicator with strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic and ever changing startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data driven, can do attitude, strategic thinker and passion for new products and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with Excel, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in \u0026amp;nbsp;states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously \u0026amp;nbsp;evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$203,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8095268?gh_jid=8095268","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506924,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8095268,"updated_at":"2026-10-23T04:34:11-04:00","requisition_id":"ONE","title":"Programs \u0026 Business Operations Lead","company_name":"Airbnb","first_published":"2026-08-03T13:38:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb\u0026#39;s Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team\u0026#39;s scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Programs \u0026amp;amp; Business Operations Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership:\u0026lt;/strong\u0026gt; Develop and implement strategic plans that drive growth for Airbnb\u0026#39;s Experiences business. Navigate and address market and category-specific challenges and opportunities, and work to prioritize across many different lenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ownership of Business Growth: \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will be the DRI for driving demand for the Experiences business, both for a selection of key markets, as well as how those markets play into the global business.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Alignment:\u0026lt;/strong\u0026gt; Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Engagement:\u0026lt;/strong\u0026gt; Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations and business context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation \u0026amp;amp; Growth:\u0026lt;/strong\u0026gt; Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Creativity: \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Be able to think outside the\u0026amp;nbsp; box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-market Expertise\u0026lt;/strong\u0026gt;: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical \u0026amp;amp; Strategic Skills:\u0026lt;/strong\u0026gt; Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Rapid Test \u0026amp;amp; Learn: \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability. \u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prioritization:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Constantly able to understand opportunities and costs to prioritize time and resource investment.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Leadership:\u0026lt;/strong\u0026gt; Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt; Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability \u0026amp;amp; Innovation:\u0026lt;/strong\u0026gt; Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Operations:\u0026lt;/strong\u0026gt; Proven experience in leading strategic and tactical execution within a large organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Improvement:\u0026lt;/strong\u0026gt; Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Community Engagement:\u0026lt;/strong\u0026gt; Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$203,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8103590?gh_jid=8103590","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3510648,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8103590,"updated_at":"2026-10-15T11:10:02-04:00","requisition_id":"ONE","title":"Programs Operations Lead, Growth Levers","company_name":"Airbnb","first_published":"2026-08-12T12:01:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer (CBO) organization drives Airbnb\u0026#39;s growth and expansion around the world — commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, helping regions plan and execute growth across supply, demand, and the surfaces our communities use.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Local growth levers are one of the fastest-growing parts of that toolkit — guest incentives, host-funded promotions, engagement and CRM, country partnerships, and promotional merchandising. Over the past year we\u0026#39;ve taken these from pilots to scaled programs including incentives, host-funded promotions and promotional-merchandising. That momentum has outpaced our operating model — execution is spread across regional pods, central growth marketing, product, merchandising, and finance, with parallel roadmaps and no single source of truth. We\u0026#39;re building a dedicated program management capability to bring it all together, and we want you at the center of it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role requires candidates to be in our San Francisco office for 10% of the year (6 weeks a year).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Program Operations Lead for Growth Levers, you own the operating system that turns our fast-growing portfolio of levers into coordinated, on-time execution. You bring incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising onto one roadmap, one source of truth, and one operating rhythm — so that product, growth marketing, merchandising, finance, and regional and country operations always know what is shipping, who owns it, when, and what it costs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is deliberately an execution and coordination role, distinct from the business and strategy roles around it. The lever business owners (regional pods and individual lever DRIs) own their outcomes; the growth-levers playbook and country-planning lead defines what each lever is and how countries should deploy it; central growth marketing, product, and merchandising build the platforms. You own the connective tissue between them — the intake, sequencing, operating cadence, budget-to-roadmap translation, launch governance, and institutional knowledge that make the whole portfolio executable at scale and keep it running when individual owners are away.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own one cross-lever roadmap and source of truth — consolidating incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns across all regions into a single plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run the levers operating system — the cadence, launch readiness, and clear RACI across Global Markets, central growth marketing, product, and finance, with resourcing gaps surfaced early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up the change-intake and sequencing process — a consolidated intake process for new campaign and lever requests, with clear rules for prioritization, approval, and conflict resolution when campaigns overlap (for example, competing merchandising or incentive placements in the same market and week).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate budget into an executable plan — track committed versus available spend across levers and markets, turn funding decisions into roadmap changes quickly, and give leadership a live view of where the money is going and what it is returning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the connective tissue across a fragmented ownership map — regional business operations, growth marketing, partnerships, and the central product and merchandising teams — driving alignment and unblocking decisions so there is one conversation, not many.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn the levers playbooks and country plans into shipped campaigns — partnering with the playbook and country-planning owners to convert their strategy into standardized templates, coupon and efficiency-reference (ERF) libraries, launch checklists, and repeatable operations that scale across markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make performance legible — partner with Advanced Analytics and FP\u0026amp;amp;A on consistent tracking, post-mortems, and readouts that feed the learning agenda (efficiency, incrementality, seasonality, auto-apply, spotlights) and standardize what good looks like across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Global Markets reporting cadence — assemble and steer the Weekly Business Review (WBR) with the RDs, drive the weekly leadership report and the monthly country-performance newsletter, coordinate the team staff meeting, and prepare executive and country-deep-dive reviews — so leadership always has one accurate, current picture of the business and the levers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the recurring cross-functional roadmap syncs that keep Global Markets aligned — with payments, advanced analytics, growth marketing, merchandising, and international product — turning roadmap changes, guardrails, and escalations into clear decisions and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold the operating system together through peak seasons and leadership absences — keeping the levers and the reporting cadence moving over the summer and other periods when business owners are out, so nothing depends on any one person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in program management, business operations, or marketing/GTM operations — ideally orchestrating growth, marketing, or commercial programs across multiple markets in a marketplace, e-commerce, or consumer-tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record establishing a new operating system or central coordination capability from scratch — intake, prioritization, RACI, cadence, and governance — and scaling it across many teams and geographies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional cross-functional orchestration in a heavily matrixed org — you create clarity where ownership is split across product, growth marketing, merchandising, finance, and regional and country operations, and you are a trusted partner to senior leaders up to the executive level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operating discipline — cross-workstream roadmaps, change-intake and sequencing, conflict resolution, launch management, business reviews and executive reporting, and crisp written communication that keeps distributed teams aligned.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget-to-execution fluency — comfortable translating multi-million-dollar budget decisions into roadmap and resourcing changes, and reporting spend and return to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical fluency — you partner with analytics and finance on performance, efficiency, and incrementality, set consistent measurement standards, and are comfortable in the numbers (SQL familiarity a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in ambiguity and transition — comfortable operating while ownership models are still forming, with a strong bias to action, ownership, and ruthless prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desirable: hands-on experience with one or more growth levers — incentives, promotions and coupons, host-funded offers, lifecycle/CRM, merchandising, or partnerships — and experience across international markets and time zones. Fluent written and spoken English; expected in office ~3 days per week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role will include occasional work at an Airbnb office or attendance at offsites, approximately 10%. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$156,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$193,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":1394,"name":"Operations","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8332540?gh_jid=8332540","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3601727,"location":{"name":"New York, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8332540,"updated_at":"2026-10-28T21:47:26-04:00","requisition_id":"ONE","title":"Regional Workplace Operations Manager","company_name":"Airbnb","first_published":"2026-10-28T21:47:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Regional Workplace Operations Manager sits at the intersection of workplace experience, events, and gathering \u0026amp;amp; culture. This role is responsible for bringing our brand to life by creating an intentional, welcoming, and high-functioning office experience that enables employees, leaders, and guests to feel connected, productive, and inspired. Just like our hosts can offer differentiated experiences to our guests, our Regional Workplace Operations Manager exemplifies those aspirational expectations.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This role serves as the connective tissue across office operations, hospitality, employee engagement, and local community experience. They partner closely with cross-functional stakeholders including Talent, IT, Security, Communications, Executive Support, and local leaders to ensure each office reflects Airbnb’s culture and values in a meaningful and scalable way. They integrate platform hosts in the day to day office experience spotlighting service and experience hosts as appropriate.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;As the Regional Workplace Operations Manager, you are the primary steward of the employee and guest experience within your office. You create a hospitality-forward environment where people feel welcomed, supported, and connected to Airbnb and each other.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You will oversee the daily office experience while also leading local gathering and engagement efforts that strengthen culture and community. You will direct and coordinate embedded vendors and operational partners to ensure seamless execution across hospitality, food, facilities, and events. You will provide oversight and mentorship to Office Managers within your region, ensuring consistency of standards and experience across proximate offices.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Success in this role requires strong operational ownership, exceptional interpersonal instincts, creativity, and the ability to navigate ambiguity while balancing both strategic thinking and hands-on execution.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You must have your finger on the pulse and anticipate the needs of each guest.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Lead Through Hospitality\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Maintain a visible, approachable, and highly responsive presence within the office community.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Contribute local insights and best practices that help shape the evolution of workplace standards across the broader portfolio.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Own the Office Experience\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You have a strong sense of ownership. Treat the office as your listing.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as the day-to-day steward of the office environment, ensuring the space is operationally seamless, hospitality-forward, and consistently ready to support great work, connection, and high-visibility moments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide operational oversight and direction to on-site vendors and service partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Direct and orchestrate on-site vendors and operational vendors including food, facilities, events, and hospitality to ensure consistent service delivery and experience quality. Own escalation management and drive resolution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner closely with Security, IT and other operational teams to ensure seamless day-to-day operations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enable Gathering \u0026amp;amp; Engagement Experiences\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure the office is consistently prepared to support high-visibility visits, events, and business moments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits and strategic gatherings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build Strong Partnerships\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners and other key stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner with leaders to support meaningful moments of connection within the office and across teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience owning and executing programs, events, or operational experiences end-to-end\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience managing vendors, operational partners, or service delivery teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong stakeholder management and relationship-building skills across diverse teams and leadership levels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong organizational and operational execution skills with attention to detail\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent written and verbal communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to balance strategic thinking with hands-on execution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Passion for Airbnb’s mission, culture, and values\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This role is expected to be based in-office full-time in our New York office, with flexibility for occasional evenings or weekends in support of events and gatherings.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$155,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73681,"name":"Facilities","child_ids":[],"parent_id":73694}],"offices":[{"id":85791,"name":"New York, United States","location":"New York, New York, United States","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7789528?gh_jid=7789528","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407088,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7789528,"updated_at":"2026-10-05T14:28:21-04:00","requisition_id":"ONE","title":"Regulatory Operations Lead","company_name":"Airbnb","first_published":"2026-04-10T13:34:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, expertise in team management and the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb\u0026#39;s growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a high performing team of individuals responsible for strategy and regulatory operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate emerging regulatory trends into actionable business strategies for senior leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional technical partners to design solutions that enable proactive, automated compliance solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years people management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team management skills and the ability to coach and mentor direct reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable technical solutions and processes to mitigate regulatory risks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operationalizing regulatory workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$200,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8325040?gh_jid=8325040","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3598843,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8325040,"updated_at":"2026-11-04T17:10:24-05:00","requisition_id":"ONE","title":"Responsable principal(e) de la qualité, anglais mondial","company_name":"Airbnb","first_published":"2026-10-29T16:51:56-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous allez rejoindre :\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Le ou la responsable de l’assurance qualité pour le volet anglophone mondial (Global English, ou GE) appuie le segment le plus important du réseau de partenaires du soutien à la communauté d’Airbnb, soit le palier volume en anglais. Cette personne supervise les activités quotidiennes de qualité auprès de plusieurs partenaires de sous-traitance des processus d’affaires (BPO). Elle couvre Résolutions 1, 2 et 3, le Soutien de service dédié, Services et Expériences, le Soutien dédié aux hôtes gérés et l’Intégrité des avis, pour environ 5 000 agents ou plus de langue GE à l’échelle mondiale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Il s’agit d’un rôle d’exécution et de leadership. La personne responsable de la qualité doit faire fonctionner le programme de qualité sur terrain : s’assurer que les équipes d’assurance qualité (AQ) des partenaires sont calibrées et responsables, traduire les normes de qualité en comportements chez les partenaires, déceler tôt les tendances de rendement et mener les actions qui comblent les écarts. Elle agira aussi comme mentor auprès d’un groupe de responsables de la qualité des partenaires, qui travaillent directement avec les partenaires pour gérer et améliorer le rendement. Elle travaillera également en collaboration directe avec les dirigeants de la qualité de nos différents partenaires qui soutiennent l’anglais mondial. Elle orientera l’attention et l’énergie de ces équipes vers ce qui compte, éliminera les obstacles, aidera à cerner les occasions d’amélioration et maintiendra l’ensemble du programme de qualité GE selon une norme uniforme.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée type :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Exécution du programme de qualité GE\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assurer l’exécution quotidienne du programme de qualité GE pour toutes les gammes de services du palier de volume (R1, R2, R3, DSS, S\u0026amp;amp;E, DMHS, RIT) et pour tous les sites partenaires GE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Veiller à ce que les cibles hebdomadaires d’évaluation AQ soient atteintes dans tous les sites et toutes les gammes de services; surveiller l’exhaustivité des évaluations, la précision de la calibration et les activités d’accompagnement (coaching) au sein du portefeuille GE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintenir la cadence hebdomadaire des rapports sur le rendement AQ, afin que les équipes AQ des partenaires et les gestionnaires des opérations des partenaires reçoivent chaque semaine des données de qualité à jour, exactes et exploitables.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Gouvernance du réseau de partenaires et responsabilisation\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsabiliser les équipes AQ des partenaires GE à l’égard des résultats de la fiche de rendement : cibles de saturation des agents, exhaustivité des évaluations, précision de la calibration, efficacité de l’accompagnement et perspectives exploitables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintenir un engagement régulier avec les équipes de qualité des partenaires : rencontres hebdomadaires d’harmonisation et harmonisation sur les résultats et les actions issus des revues d’affaires mensuelles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire remonter les écarts de rendement des partenaires et établir des plans d’action documentés lorsque la situation le justifie; saisir la haute direction des situations qui l’exigent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer le processus d’intégration de tout nouveau site partenaire GE qui entre en service, en veillant à ce qu’il soit calibré selon les normes de qualité GE avant son expansion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Calibration et harmonisation\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mener des séances de calibration auprès des sites partenaires GE; assurer la rigueur de la calibration afin que la qualité GE soit mesurée de façon uniforme, peu importe le partenaire ou la région géographique.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Favoriser l’harmonisation de l’AQ entre les équipes de la qualité et celles de la prestation de services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Perspectives, corrélation avec le NPS et indicateur phare AQS\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Superviser l’analyse des détracteurs du NPS afin de cerner les causes d’insatisfaction; collaborer avec la prestation de services, la formation et les autres parties prenantes pour tirer parti des occasions d’amélioration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Établir la corrélation entre les résultats de qualité, les résultats opérationnels et les indicateurs clés de rendement (ICR); orienter l’attention et les efforts de qualité en conséquence, selon les mesures opérationnelles qui exigent une attention particulière.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Veiller à ce que les perspectives de qualité GE soient intégrées au récit hebdomadaire du rendement des partenaires : lorsque les scores baissent d’une semaine à l’autre, comprendre les facteurs et la cause fondamentale, et être en mesure de les expliquer lors des revues hebdomadaires.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Initiatives interfonctionnelles\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborer avec l’équipe de formation GE sur des initiatives clés, comme le Training Flight Simulator et AirReady; le rôle de la qualité est de s’assurer que les documents de formation liés à la qualité sont alignés sur notre cadre Lead With Hospitality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agir à titre de porte-parole de la qualité GE au sein des groupes de travail interfonctionnels, lorsque les constats de qualité ont des répercussions directes sur des changements de processus ou de contenu.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dégager des évaluations GE les tendances qui signalent des lacunes de politique, des défaillances de flux de travail ou des problèmes de produit, et pas seulement des occasions d’accompagnement individuel. Lorsque la même erreur d’enquête apparaît dans trois sites partenaires différents au cours de la même semaine, il s’agit d’un problème systémique qui doit être consigné dans OneTrack, et non d’une simple note d’accompagnement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Rapports et cadences opérationnelles\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Être responsable de la contribution de GE au cadre mondial de production de rapports sur la qualité : données hebdomadaires sur les ICR par site et par langue (NPS, taux de réouverture, AQS, 0-60, débit de traitement), soumises de façon exacte et dans les délais dans le cadre du déploiement des rapports automatisés, qui remplace le processus actuel de validation manuelle des diapositives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S’assurer que les sites partenaires GE soumettent leurs propres récits sur les ICR, et que ceux-ci sont substantiels, et non de simples résumés généraux ou des chiffres inexacts. Le rôle du ou de la responsable QI est de vérifier la qualité du récit, et pas seulement les chiffres; ce poste doit veiller à ce que cette norme soit respectée dans les cinq réseaux de partenaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintenir le calendrier GE des points de contact de qualité : revues hebdomadaires du rendement des partenaires, séances mensuelles de calibration, revues d’affaires mensuelles des partenaires et évaluations trimestrielles des capacités des partenaires de type COPC; veiller à ce que l’équipe des responsables QI soit préparée et présente à chacune d’elles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8 ans ou plus d’expérience en qualité, en exploitation ou dans un domaine connexe du soutien à la communauté ou à la clientèle, dont une expérience directe de la gestion de programmes d’AQ au sein de réseaux d\u0026#39;impartition de processus d\u0026#39;affaires ( BPO) ou de partenaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Baccalauréat exigé, de préférence dans un domaine connexe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience démontrée de la responsabilisation des partenaires d’impartition de processus d’affaires (BPO) : animation de séances de calibration, gestion des fiches de rendement AQ des partenaires, rédaction et exécution de plans d’amélioration, et responsabilisation des gestionnaires AQ des d\u0026#39;impartition de processus d\u0026#39;affaires ( BPO) à l’égard des normes de rendement dans un contexte de gouvernance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connaissance pratique de la méthodologie COPC; capacité d’appliquer les normes d’évaluation, les exigences d’échantillonnage et la gouvernance de la calibration de COPC dans un environnement opérationnel réel regroupant plusieurs partenaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solides compétences analytiques : capacité d’interpréter les données hebdomadaires de rendement AQ, de diagnostiquer les causes fondamentales des variations de scores (composition de l’ancienneté, dérive de calibration, changements de formulaire, mises à jour de flux de travail) et de transformer ce diagnostic en un récit clair pour la prestation de services et la direction des partenaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience des plateformes d’outils d’AQ, comme Observe.AI, NICE QC ou équivalent, y compris la conception de formulaires, la gestion de la calibration et l’intégration de sites partenaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellentes aptitudes à la communication écrite et orale; capacité de rédiger un courriel clair et percutant sur le rendement d’un partenaire, d’animer une séance de calibration productive à travers plusieurs fuseaux horaires et de présenter avec assurance les constats de qualité à des parties prenantes seniors de la prestation de services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Atouts\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expérience dans un rôle d’assurance qualité au sein d\u0026#39;une entreprise d\u0026#39;impartition de processus d\u0026#39;affaires (BPO) ou dans un environnement multisite, que ce soit à l’interne chez un fournisseur d\u0026#39;impartition de processus d\u0026#39;affaires (BPO) ou du côté client en tant que gestionnaire de la qualité supervisant simultanément plusieurs partenaires d\u0026#39;impartition de processus d\u0026#39;affaires (BPO).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certification Ceinture verte Six Sigma (\u0026lt;em\u0026gt;Six Sigma Green Belt\u0026lt;/em\u0026gt;) ou profil équivalent en résolution structurée de problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience de collaboration avec des équipes d\u0026#39;analytique sur l\u0026#39;analyse de corrélation entre l\u0026#39;assurance qualité et les indicateurs NPS ou CSAT; expérience d\u0026#39;utilisation de l\u0026#39;AQS (\u0026lt;em\u0026gt;Ambassador Quality Score\u0026lt;/em\u0026gt;) ou de mesures composites équivalentes du rendement des agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Très bonne connaissance des programmes interfonctionnels d\u0026#39;amélioration de la qualité d’initiatives axées sur les compétences d\u0026#39;enquête, programmes de coaching des ambassadeurs, harmonisation du ton des communications des agents, et expérience de coordination du volet qualité lors de déploiements transversaux entre plusieurs équipes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$102,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$128,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8258957?gh_jid=8258957","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573661,"location":{"name":"Mexico City"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8258957,"updated_at":"2026-10-06T17:07:47-04:00","requisition_id":"ONE","title":"Sales Development Representative, Luxe","company_name":"Airbnb","first_published":"2026-10-06T17:07:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Luxe Supply SDR Team is growing and we want you to be part of it! Airbnb Luxe is the premier tier of Airbnb, a vetted and curated collection of Airbnb homes that meet our high standards on design and quality. We partner with the world\u0026#39;s most exceptional hosts to deliver high quality experiences for our guests.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role requires candidates to be based in Mexico City. This role is not eligible for relocation support.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an SDR for the AMER region, you will be on the front line of growing the Airbnb Luxe supply portfolio across North America and Latin America. You will identify, research, and engage property owners who meet our Luxe criteria, and connect qualified prospects with the Luxe Supply Acquisition team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospect for new Airbnb Luxe hosts using Airbnb Luxe criteria and a framework for our ideal customer profile (ICP), leveraging provided and self-sourced lead databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute outbound outreach through cold calling, email campaigns, LinkedIn / ZoomInfo and social media channels to engage premium property owners across the AMER region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualify inbound and outbound leads by assessing prospect intent and verifying that properties meet Airbnb Luxe home standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule and coordinate meetings between qualified prospects and the Luxe Supply Acquisition team to facilitate property onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and up-to-date records of leads, activities, and pipeline stages in the CRM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor luxury real estate trends across key LATAM and North American markets to identify high-potential lead sources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a sales, business development, or outbound prospecting role — ideally within travel, hospitality, luxury real estate, or a related industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage a high-volume outbound pipeline across multiple channels (email, phone, LinkedIn).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and outreach tools (e.g., ZoomInfo, Outreach, SalesLoft).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across North American and Latin American time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, detail-oriented, and able to thrive in a fast-paced, remote-first environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multilingual written and verbal communication skills (English and Spanish)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with CRM software and lead management tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with outreach and scheduling platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and prioritize a high-volume lead pipeline across two distinct regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative selling approach with curiosity and active listening skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultural fluency in engaging both North American and Latin American property owner profiles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Mexico City to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$43,500\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$48,333 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8331990?gh_jid=8331990","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3601487,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8331990,"updated_at":"2026-10-29T13:08:51-04:00","requisition_id":"ONE","title":"Senior Accountant, Consolidations","company_name":"Airbnb","first_published":"2026-10-29T13:08:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are the Consolidations \u0026amp;amp; Intercompany team within Accounting \u0026amp;amp; Reporting. We consolidate Airbnb\u0026#39;s financial results across its global legal entities and manage the intercompany activity that connects them, so the books stay accurate, compliant with US GAAP, and closed on time. You will work across Finance, partnering with Treasury, Tax, and Finance Systems on funding, transfer pricing, and process optimization.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As Senior Accountant, Consolidations, you will support the day-to-day and key intercompany and consolidations accounting activities, particularly during month-end close, where success means hitting each business day milestone. You will serve as a resource on intercompany topics across the wider Finance organization, including support for internal and external audit requests. You will challenge how things are done today and carry better ways of working through to implementation, in our processes and in the ones we share with cross-functional partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own your assigned close areas from start to finish, preparing and posting monthly intercompany and consolidation journal entries and reconciliations by the close milestone dates, including global funding and settlements, ad hoc cash transfers, recharges, and eliminations like intercompany profit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and post journal entries for foreign currency transactions, redenominations, and translation adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Treasury on cash pool and intercompany funding accounting, including settlements with FX, accrued and capitalized interest, and reconciliations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Treasury, Tax, and other Controlling teams to clear intercompany imbalances and close blockers, raising risks early with a proposed fix, and serve as a resource on intercompany topics such as consolidation and eliminations (ASC 810), foreign currency, and capital transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep documentation, workpapers, and SOPs current so the work is repeatable and audit-ready, and respond to internal, external, and statutory audit requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cut manual work out of the close. Start with the entries and reconciliations within our team, then take on the processes we share with Tax, Treasury, and other partners, to shorten the close and reduce control risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core working hours: 8:30 AM to 5:30 PM Pacific Time (11:30 AM to 8:30 PM Eastern Time)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional flexibility required during month-end close\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/BA in Accounting and a CPA or Chartered Accountant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of accounting experience, with at least 1 year in month-end close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating accounting or close work, including using AI tools to drive efficiency gains, and advanced Excel for analyzing large data sets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience improving controls and reconciliation processes that keep working as volume and complexity increase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning an assigned close area or workstream end to end with minimal oversight, and a record of spotting problems early and proposing fixes that go beyond the minimum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience learning a new accounting area or system quickly and applying it in a live close, working with partners across Finance to resolve issues, and communicating clearly in English, in writing and verbally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: public accounting experience; direct intercompany accounting experience, especially capital transactions and FX accounting under US GAAP (ASC 830); SQL or another database query language; experience with a large-scale ERP.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$106,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$125,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73677,"name":"Accounting","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8081180?gh_jid=8081180","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501026,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8081180,"updated_at":"2026-10-27T10:19:21-04:00","requisition_id":"ONE","title":"Senior Analyst, Advanced Analytics - Gurugram","company_name":"Airbnb","first_published":"2026-07-23T06:56:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb\u0026#39;s business goals. The ACOE\u0026#39;s vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership \u0026amp;amp; economics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ACOE\u0026#39;s delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for a Senior Analyst\u0026amp;nbsp; to serve as an AI Vision Multiplier for the CS organisation — a builder-analyst with a clear mandate to translate Airbnb’s internal AI capabilities into working solutions that make AI-powered analytics accessible, trusted, and actionable across CS. \u0026lt;/strong\u0026gt;The analyst must have functional expertise in building analytical solutions and be a trusted partner to business teams and leaders, through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Business leaders within our Community Support organization.\u0026amp;nbsp; You will partner directly with functions and operational leaders across Community Support. This role will be responsible for making CS smarter and faster, and enable self-serve through data. You will be the team’s dedicated AI practitioner, building agentic solutions and intelligent interfaces that elevate the entire organisation toward self-serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build agentic analytics pipelines that automate insight generation across all key metrics including contact volume, handle time, and resolution quality — reducing analytical drag across CS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable skill libraries — composable agent tools (volume lookups, NPS pulls, handle time calculations) callable across workflows and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and govern prompt templates and playbooks — standardised, governed prompts for recurring analytical questions (e.g. “what drove contact volume this week”).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build orchestration workflows — multi-step pipelines that chain skills together to produce automated insight narratives and proactive alerts without manual intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy self-serve interfaces that enable non-technical personas to query certified data independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship rapid, prompt-driven dashboards that compress the cycle from business question to live view, serving varied personas without analyst bottleneck.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate business reviews — scheduled, agent-generated summaries of key CS metrics delivered to stakeholders without manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain evaluation and observability frameworks that monitor agent output quality, detect drift, and ensure outputs stay within governed data boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, document, and certify metrics within Minerva 2.0 and Midas, ensuring agentic outputs and self-serve interfaces are anchored to a single source of truth across CS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the analytics roadmap, prioritization, and delivery of solutions in up to a quarter ahead. Execute projects with regular direction providing constant updates to business stakeholders, analytics management and deliver against agreed timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CS operational leaders to translate ambiguous business problems into agentic or automated analytical solutions — independently scoping, building, and iterating end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and ship prompt-driven dashboards and apps, compressing the cycle from question to live view for varied CS personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and iterate on skill libraries and orchestration workflows, expanding the reusable agent toolkit available to the CS Analytics team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor agent output quality via observability frameworks, identifying drift or hallucinations and maintaining governance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage directly with key stakeholders to prioritise the self-serve and automation needs, setting and delivering against a quarterly roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay at the forefront of applied AI developments, evaluating new tools and frameworks for relevance to CS use cases and embedding them rapidly into workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the availability of data quality and integrity for analysis and reporting by blending external and internal data sources, working closely with global operations and India analytics functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in analytics/data science with a strong track record of solving ambiguous business problems and driving measurable impact, shipping AI-enabled solutions, not just analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own end-to-end data projects — from problem scoping and data extraction to analysis, insight generation (including BI tools), and business recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced SQL and Python at production-grade standard, with experience on large-scale data systems (Presto, Hive, Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapid front-end prototyping — vibe-coded dashboards, apps, or embedded analytics built at speed for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Tableau proficiency for certified, production-grade BI delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Metrics governance and certification — ability to define, document, and certify metrics, ensuring agentic outputs are anchored to a single source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production LLM and prompt engineering experience — shipped LLM-integrated workflows, governed prompt libraries, and retrieval-based systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic system and orchestration design — tool chaining, context management, and building reliable pipelines with minimal human-in-the-loop intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RAG, vector databases, and semantic search — applied to unstructured contact and case data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agent output evaluation and observability — experience monitoring AI pipeline quality and maintaining governance guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to translate complex AI-powered solutions into clear narratives for non-technical business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter mindset with high ownership, comfortable operating with quarterly autonomy in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,960,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹2,800,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8278729?gh_jid=8278729","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3581016,"location":{"name":"Paris, France"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8278729,"updated_at":"2026-10-14T08:32:06-04:00","requisition_id":"ONE","title":"Senior Analyst, France \u0026 Netherlands (12 Month Fixed-Term Contract)","company_name":"Airbnb","first_published":"2026-10-14T04:24:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note this is a hybrid 12 month fixed-term contract position from our Paris office. Please submit your CV in English.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Markets Strategic Finance \u0026amp;amp; Analytics team provides budget oversight, reporting, strategic planning and analytical decision making support to the Global Markets team and in-region business teams across EMEA. In addition this team supports identifying and pursuing opportunities to drive growth and business impact for our international business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;While your formal reporting structure is into the Director, Strategic Finance \u0026amp;amp; Analytics, EMEA, on a day-to-day basis you will work closely with the cross-functional team that is based in-region.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will directly support Country Managers (and their teams) based around EMEA to drive clear reporting, produce actionable insight, track core KPIs, evaluate investment decisions and work cross-functionally to develop strategies to solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The individual is expected to be a strong cross-functional business partner who has a combination of hands-on analytical skills, financial modelling expertise, commercial acumen, and the ability to package their insights into strong narratives appropriate for senior executive consumption. They will be comfortable working in cross functional teams based in EMEA and around the world including Finance \u0026amp;amp; Accounting, Business Operations, Data Science, Marketing, Product and Supply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ideal candidate relishes the opportunity to roll up their sleeves to drive meaningful impact, possess strong stakeholder management skills, and is a self-starter that is comfortable with ambiguity in a fast paced global work environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This person will have a high degree of visibility with senior management within the organization, including Country Managers, Regional and Finance Leaders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with a Country Manager in driving performance management, including development and ongoing analysis of KPIs, creating goals/OKRs and measuring performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of what levers drive growth and efficiency for our business and translating that into investment cases and initiatives to drive business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the business on annual planning and budgeting, laying out risks and opportunities and debating strategies and capital allocation to maximise growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stepping in to lead EMEA’s monthly business review and speaking to key drivers of variance to goal and potential actions to improve performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Modelling and summarising the implications of a regulatory action and potential mitigating actions we could take to minimize business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Joining a call with the Regional Marketing team to discuss changes to channel or country spend and helping bridge local and regional considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Digging into the regional impact of a global product feature and identifying relevant regional insights that could point to local optimization opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical deep dives: Conduct deep dives into business trends across EMEA and different segments of the business. Independently lead data extraction, analysis, visualization, and presentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build ad hoc reporting and analysis to help business operations and other cross functional partners understand the drivers of performance for key performance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience. Ideally, you have demonstrated relevant experience in an analytical role such as Strategic Finance, Financial Planning and Analytics (FP\u0026amp;amp;A), Strategy/Management Consulting, Investment Banking or Business Operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in finance, economics, mathematics, accounting, engineering, statistics or other relevant field that demonstrates quantitative orientation; MBA or advanced degree a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb financial modeling and quantitative analysis skills, SQL experience highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical abilities and able to synthesize complex information. You enjoy absorbing large amounts of data and qualitative insights and can quickly develop a strong narrative that leads to recommendations and builds our understanding of the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Management: The ability to work and influence cross-functionally in a matrixed business environment is a must. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, including the ability to put together clear, polished, insightful recommendations for peers, managers and senior management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re very comfortable with financial modeling in Excel, and are willing to gather internal and external data points to help build a comprehensive business case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re someone who possesses grit and finds creative ways to get the job done. You bring high energy and the ability to prioritize and deliver in a fast paced environment while balancing multiple projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant Sector Experience: Experience in B2C technology businesses is preferred, particularly Marketplace/Classifieds/E-Commerce businesses; broader experience in B2B technology, including Fintech and B2B Software will also be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in \u0026lt;strong\u0026gt;English and French\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in travel and hospitality is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€64.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€75.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":178,"name":"Paris, France","location":"Paris, France","child_ids":[],"parent_id":64281}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8207342?gh_jid=8207342","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552201,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8207342,"updated_at":"2026-10-29T09:37:27-04:00","requisition_id":"ONE","title":"Senior Business Operations and Growth Lead","company_name":"Airbnb","first_published":"2026-09-16T07:21:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization drives company-wide growth and global expansion.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is the role that turns Airbnb\u0026#39;s ambition for the UKI \u0026amp;amp; Nordics into a plan and holds the organisation to delivering it: shaping strategy, aligning cross-functional teams, and driving sustainable commercial growth across one of our most important regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This includes recruiting and supporting high-quality Stays, Experiences, and Services, alongside executing Airbnb’s global market strategy. Shaping business approaches, quality supply sourcing, and international growth efforts are integral to the team’s success in connecting millions more hosts and guests to Airbnb\u0026#39;s platform.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will join the UKI, Nordics, Middle East and Africa team, covering one of Airbnb’s largest and most mature markets alongside five of Europe’s most digitally advanced, high-trust travel markets. The UK offers scale, brand strength, and a sophisticated regulatory environment; the Nordics offer strong domestic travel behaviour and significant headroom for growth. Together they make this one of the most commercially interesting regions in EMEA to build in.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will own the business operations agenda for the UKI and Nordics. Airbnb’s most established European market alongside five high-potential Nordic markets (Sweden, Denmark, Norway, Finland). Partnering closely with the Country Manager, you will set the regional growth strategy, translate it into a plan cross-functional teams can execute against, and run the operating rhythm that keeps it on track. This is a high-visibility role: your influence will come from the quality of your thinking and your ability to mobilise teams to grow further.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Regional growth strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the UKI \u0026amp;amp; Nordics growth strategy end to end: define where the region should compete, what it should stop doing, and the handful of bets that will move guest nights, supply growth, and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the annual and quarterly plan with the Country Manager, sizing opportunities and making explicit recommendations on where to deploy marketing spend, supply investment, and partnership effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and pressure-test the region’s targets, translating global goals into market-level commitments that supply, marketing, partnerships, policy, and product teams can own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run deep-dive analyses on demand and supply dynamics, competitive movements, pricing, and seasonality, turning each into a clear recommendation, not just a read-out.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and stand up new growth initiatives, using the UK as a test market for offerings that can then scale across EMEA, and the Nordics as a proving ground for high-penetration, low-friction market plays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the case for investment in the region: sizing, business case, and the socialisation needed to win resource in global planning cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Operating rhythm and execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the region’s operating cadence: weekly, monthly, and quarterly business reviews, so leadership has a single, trusted view of performance and the story behind it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert strategy into sequenced execution plans with named owners, milestones, and success measures across supply, marketing, partnerships, policy, and product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track delivery against the plan, surfacing risks and bottlenecks early and driving them to resolution rather than escalating them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and continuously improve the operating processes the region runs on, raising the bar on efficiency, transparency, and decision speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the region’s input into global planning and resource allocation cycles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leadership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the connective tissue between the UKI \u0026amp;amp; Nordics team and global functions such as Product, Marketing, Communications, Policy, Finance, Data Science, Legal, and Community Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the go-to decision partner alongside the Country Manager: the person other teams come to for the region’s position, context, and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build alignment on high-priority projects, market launches, and product tests, brokering trade-offs between global consistency and local market reality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent UKI \u0026amp;amp; Nordics in NEMEA and global business operations forums, and bring the best of what other markets are doing back into the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Public Policy on the regulatory landscape, including short-term let rules in the UKI and Nordic city regulation so commercial plans account for policy risk and opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Insights and storytelling\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Turn complex data into clear narratives that help leadership decide with a recommendation attached.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the reporting layer the region relies on: dashboards, performance packs, and executive materials, working with a dedicated analyst.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the metrics that matter for the region and hold the team to a shared definition of success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion data-driven decision-making, and use AI tooling to compress the time from question to insight. Automating recurring analysis and reporting so the team spends its time on judgement, not assembly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;To deliver in this role, Airbnb is seeking candidates with:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in business operations, strategy, consulting, or commercial leadership, with a track record of owning outcomes in a market or business unit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set strategy and drive it through to execution\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience influencing without authority across a global matrixed organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical toolkit; comfortable working with finance and data science partners and interrogating the numbers yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication, with executive presence in front of senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity, and a strong bias toward action and ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical fluency with AI tools and a view on where they change how a team operates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the UKI and/or Nordic markets, or comparable mature-market experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a two-sided marketplace, travel/hospitality, or consumer tech\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience launching or scaling new products or lines of business in-market\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role will require to be in the London office 3 days per week.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£126,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£158,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8327439?gh_jid=8327439","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3599728,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8327439,"updated_at":"2026-11-02T14:56:16-05:00","requisition_id":"ONE","title":"Senior Communications Lead, India","company_name":"Airbnb","first_published":"2026-11-02T14:54:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The communications team is responsible for telling the Airbnb story around the world. Whether we are briefing press on inspiring travel trends, highlighting unique experiences led by local hosts, or explaining how travel on our platform benefits local families and communities, we are the voice of Airbnb on a broad range of topics. We\u0026#39;re a fast growing and high energy team with a passion for people, places and great stories.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Based in India, we\u0026#39;re looking for a Senior Communications Lead, India, to own Airbnb\u0026#39;s communications strategy in one of our most important growth markets. Reporting to the APAC Communications Director, you\u0026#39;ll lead the India communications team and agency partners. You\u0026#39;ll drive the work behind our consumer, policy and corporate goals, and act as a senior advisor to India leadership. You\u0026#39;ll shape how Airbnb is seen in India, making sure local plans meet business needs while staying in line with regional and global priorities. We\u0026#39;re looking for someone who can lead Consumer, Product, Policy and Corporate Communications under one roof, thinking holistically about strategy across all of them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re an experienced, strategic communicator who is at ease with senior executives, government stakeholders and top-tier media. You can handle complexity, ambiguity and pressure, and you bring sound judgment to high-stakes moments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role \u0026amp;amp; Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set and own the multi-year India communications strategy, aligned with global and regional priorities and tied to measurable business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sit on the India Leadership Team as the communications voice, helping shape business priorities and drive growth in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Consumer, Product, Policy and Corporate Communications as one integrated function, with a single strategy that connects all four\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with Marketing, Product, Policy and Business teams in a MarComms model, so communications supports business strategy and delivers measurable business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to the India Country Manager and to visiting global executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and grow the India communications team and agency partners, building capability and a culture of creative, high-quality work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team prioritize against business goals, give clear direction on where to focus, and coach them on trade-offs and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee editorial communications, national campaigns and the news calendar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Public Policy on regulatory and government-relations communications, and position Airbnb as a constructive voice on tourism in India\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead issues and crisis management for India: prepare scenarios, guide the response, and protect reputation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build executive visibility and thought-leadership platforms for local and global leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain senior relationships with national, business and regional media across India\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success metrics, report impact to regional and global leadership, and manage the market budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent India in APAC and global communications planning, sharing local insights that shape wider strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s / Master\u0026#39;s degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communications experience across agency and in-house, including senior roles leading teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building and executing communications strategy in India for a consumer or tech brand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong network across Indian national, business and regional media\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in corporate, policy and/or reputation communications, including handling high-profile issues and crises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading or working with agencies that manage influencer and celebrity work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising C-suite executives and working with government and policy stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven people leader who has built and grown high-performing teams and managed agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment, composure under pressure, and the ability to influence across a global matrix organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent writing and verbal communication skills in English; Hindi or another Indian language is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic and entrepreneurial, with a strong focus on measurable results\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹6,720,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹9,600,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":60666}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8287849?gh_jid=8287849","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3584318,"location":{"name":"São Paulo, Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8287849,"updated_at":"2026-10-16T10:12:43-04:00","requisition_id":"ONE","title":"Senior Communications Manager, Spanish-Speaking South America","company_name":"Airbnb","first_published":"2026-10-16T10:12:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Communications team delivers campaigns that keep Airbnb front of mind, helping to stimulate word-of-mouth and supporting direct traffic to the site. We’re seeking an organized, passionate and versatile team contributor to support the Global Markets roadmap and support a Global Communications team that is developing year-round campaigns to insert Airbnb into a wide range of relevant conversations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Senior Communications Manager role for Colombia, Argentina, Peru and Chile will be responsible for telling Airbnb\u0026#39;s story, with a strong focus on growing positive brand awareness, and executing strategic communication plans in the country with support from the Regional Latam Comms team. The new hire will be working alongside a cross-functional team from the broader Business, Marketing, Policy and Legal teams to maintain the company’s position with relevant stakeholders, supporting the company\u0026#39;s voice on a range of topics including increasing brand awareness, driving consumer demand, government regulation, taxes and legal matters among others.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This full-time role will be based in São Paulo, Brazil. The role will report to the Communications Lead, Spanish-Speaking South America and form part of the broader Latam Communications team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and support to the Spanish-Speaking South America business on all communications matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a clear and thorough Policy, Corporate and Consumer communications plan and cadence for the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify proactive press opportunities in support of legislative and policy priorities (i.e. moving a bill forward, demonstrating the impact of a tax agreement, outlining our policy positions) as well as business/consumer needs (e.g. pitches involving key target audiences and expansion opportunities for the business from consumers perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all aspects of reactive press requests and ensure utilization of all tools available (data, industry research, host stories, etc.) to defend Airbnb’s community and brand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop written materials (story pitches, messaging guidelines, Q\u0026amp;amp;As, briefs, presentations, speeches, etc.) and manage approval process with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help prepare Airbnb spokespeople (Campaign Managers, Country Managers, Airbnb Executives, etc.) for public speaking engagements, media interviews, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage relationships with key reporters in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify proactive press opportunities and drive national/global announcements, in support of policy, corporate and consumer communications goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive executive communications opportunities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports local operations for the Global Consumer \u0026amp;amp; Entertainment team in Spanish-Speaking South America for international consumer campaigns across Icons, Celebrity Hosting and Local Consumer Campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to oversee creative ideation and execution for individual Icons, Consumer, Corporate and Policy Communications campaigns and act as Project Manager and Program Manage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops and manages individual project budget trackers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages key external agency partners and third party brands, including drafting scopes of works, reviewing creative proposals, term sheets and executing contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work effectively within a high-performing international team with evolving priorities and rapidly changing timelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Communications/Public Relations experience, either working in an agency or in-house\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in both written and spoken English and Spanish is a must.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of the region’s media environment and political landscape including public policy matters - more specifically relating to traveling, housing, technology, and the short term rental industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven-track record of building and activating effective communications initiatives inside a private company or PR agency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possesses a strong understanding of the region’s cultural trends and pop culture and has experience working with industry partners to build effective campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of celebrity/influencer marketing and local social media channels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and executing celebrity/influencer campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work collaboratively with multi-functional leads in a matrix organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent writing skills with samples to share.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and strategic thinker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb and the mission of the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on projects in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal communications and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining enthusiasm and calm demeanor in stressful situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and managing multiple stakeholders on cross-functional projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-starter with a proven track record of taking initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ideal candidate is proactive, engaged, and solution-oriented\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$22.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$27.500 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":60666}],"offices":[{"id":176,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":63869}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8178467?gh_jid=8178467","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539222,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8178467,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Community Growth Manager","company_name":"Airbnb","first_published":"2026-09-03T19:46:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Brazil team is looking for a\u0026lt;strong\u0026gt; Senior Community Growth Manager \u0026lt;/strong\u0026gt;to launch and manage host growth programs in Brazil. These programs include the Co-Host Network, Superhost Ambassadors, and other programs in incubation.\u0026amp;nbsp; In this role, you will be part of the Community Powered Growth team within our Business organization. This team’s objective is to drive growth of Airbnb’s host population and leverage new product offerings to create additional opportunities for existing hosts. This role comes with hybrid program operations and scaled relationship management responsibilities. This role carries revenue and business performance goals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for designing playbooks, while adapting central frameworks to capture\u0026amp;nbsp; local market dynamics that will shape future iterations of our community programs. You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts, co-hosts, and the Airbnb business are supported. Your success in this role will be based on a variety of metrics that reflect your impact to the business. This includes the level of growth, retention, and success of the hosting business in Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic operator, analytical, strong content development skills, and adept at business planning for the long term while remaining nimble and adaptive to short term priorities. This includes relationship building and management within our host community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Program Launches:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting recruitment and onboarding education for new co-hosts, Ambassadors, and other hosts in these programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing, piloting, and testing new levers that support host growth at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapting central programs to support regional objectives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Community Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for hosts in the Community Powered Growth programs. Advising and supporting them as they build their property management businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building sentiment and feedback channels to size and package insights for product and central programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and pilot opportunities to increase overall host success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Strategy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for revenue and host growth goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will develop new programs and initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will implement plans and evaluate overall efficacy to inform business initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will lead through inspiration, influence, and our core value of belonging\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Outcomes and Impact:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will support the development, execution and scale of pilots to accelerate evolving business verticals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead resource development for the community with engaging and high impact communications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support online and offline community events (webinars, meetups, and workshops)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+\u0026lt;/strong\u0026gt; years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You think and act like an entrepreneur. You are resourceful and goal driven.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills and demonstrated experience leading strategic programs and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can forecast, model, and optimize growth tactics based on known and unknown performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have sales or external relationship management experience across tech and consumer goods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence through persuasion, negotiation, and consensus building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (written \u0026amp;amp; verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for our community AND passion for revenue and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of value drivers in recurring revenue business models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiastic and creative leader with the ability to inspire others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in English, Portuguese, and Spanish, spoken and written is required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$22.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$27.500 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8318155?gh_jid=8318155","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3596039,"location":{"name":"Brussels"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8318155,"updated_at":"2026-10-23T10:32:32-04:00","requisition_id":"ONE","title":"Senior Compliance Lead, EMEA","company_name":"Airbnb","first_published":"2026-10-23T10:32:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb\u0026#39;s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within Cities, this role owns Airbnb\u0026#39;s platform regulatory compliance program across EMEA — the growing set of EU and UK obligations that sit alongside, and increasingly beyond, short-term rental regulation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Compliance Lead, EMEA, you are the accountable owner for a portfolio of platform regulations that is expanding in scope, scrutiny, and consequence — including the Digital Services Act, the UK Online Safety Act, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will translate each obligation into a durable operating process, a defensible reporting methodology, or a product change — and serve as a trusted advisor to Legal, Policy, and Product leadership on how Airbnb meets its regulatory commitments in the region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the EMEA compliance portfolio.\u0026lt;/strong\u0026gt; Establish the operating processes and documentation that sustain obligations at scale, and report and monitor status and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver regulatory reporting and submissions.\u0026lt;/strong\u0026gt; Own the annual and ad hoc reporting calendar end to end. Deliver against regulatory deadlines, and iterate so each cycle is faster and more defensible than the last.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Assess obligations and strengthen assurance.\u0026lt;/strong\u0026gt; Identify new and changing obligations early, evaluate our readiness against them, and recommend the measures required to meet them.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate regulatory requirements into scalable solutions. \u0026lt;/strong\u0026gt;Define the product, engineering, and data requirements needed to meet obligations at scale, and partner with Product and Engineering to shape the roadmap, sequence delivery, and validate outcomes against compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in regulatory compliance, compliance program management, or regulatory operations — preferably in a technology platform or another highly regulated industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record owning a multi-jurisdiction, cross-functional compliance program end to end, with direct experience across the Digital Services Act, and the UK Online Safety Act.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with a recurring regulator-facing reporting cycle and the relationship management that comes with it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record partnering with Product and Engineering to deliver regulatory requirements into live products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data fluency to define, own, and defend a reporting methodology to auditors and regulators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulatory technology and automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Belgium Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€130.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€160.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":51895,"name":"Brussels, Belgium","location":"Brussels, Brussels Hoofstedelijk Gewest#Région de Bruxelles-Capitale, Belgium","child_ids":[],"parent_id":64288},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8318103?gh_jid=8318103","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3596039,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8318103,"updated_at":"2026-10-30T11:28:39-04:00","requisition_id":"ONE","title":"Senior Compliance Lead, EMEA","company_name":"Airbnb","first_published":"2026-10-23T10:32:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb\u0026#39;s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within Cities, this role owns Airbnb\u0026#39;s platform regulatory compliance program across EMEA — the growing set of EU and UK obligations that sit alongside, and increasingly beyond, short-term rental regulation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Compliance Lead, EMEA, you are the accountable owner for a portfolio of platform regulations that is expanding in scope, scrutiny, and consequence — including the Digital Services Act, the UK Online Safety Act, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will translate each obligation into a durable operating process, a defensible reporting methodology, or a product change — and serve as a trusted advisor to Legal, Policy, and Product leadership on how Airbnb meets its regulatory commitments in the region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the EMEA compliance portfolio.\u0026lt;/strong\u0026gt; Establish the operating processes and documentation that sustain obligations at scale, and report and monitor status and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver regulatory reporting and submissions.\u0026lt;/strong\u0026gt; Own the annual and ad hoc reporting calendar end to end. Deliver against regulatory deadlines, and iterate so each cycle is faster and more defensible than the last.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Assess obligations and strengthen assurance.\u0026lt;/strong\u0026gt; Identify new and changing obligations early, evaluate our readiness against them, and recommend the measures required to meet them.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate regulatory requirements into scalable solutions. \u0026lt;/strong\u0026gt;Define the product, engineering, and data requirements needed to meet obligations at scale, and partner with Product and Engineering to shape the roadmap, sequence delivery, and validate outcomes against compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in regulatory compliance, compliance program management, or regulatory operations — preferably in a technology platform or another highly regulated industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record owning a multi-jurisdiction, cross-functional compliance program end to end, with direct experience across the Digital Services Act, and the UK Online Safety Act.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with a recurring regulator-facing reporting cycle and the relationship management that comes with it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record partnering with Product and Engineering to deliver regulatory requirements into live products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data fluency to define, own, and defend a reporting methodology to auditors and regulators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulatory technology and automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£122,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£152,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":51895,"name":"Brussels, Belgium","location":"Brussels, Brussels Hoofstedelijk Gewest#Région de Bruxelles-Capitale, Belgium","child_ids":[],"parent_id":64288},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8318152?gh_jid=8318152","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3596039,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8318152,"updated_at":"2026-10-30T11:28:55-04:00","requisition_id":"ONE","title":"Senior Compliance Lead, EMEA","company_name":"Airbnb","first_published":"2026-10-23T10:32:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb\u0026#39;s growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within Cities, this role owns Airbnb\u0026#39;s platform regulatory compliance program across EMEA — the growing set of EU and UK obligations that sit alongside, and increasingly beyond, short-term rental regulation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Compliance Lead, EMEA, you are the accountable owner for a portfolio of platform regulations that is expanding in scope, scrutiny, and consequence — including the Digital Services Act, the UK Online Safety Act, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will translate each obligation into a durable operating process, a defensible reporting methodology, or a product change — and serve as a trusted advisor to Legal, Policy, and Product leadership on how Airbnb meets its regulatory commitments in the region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the EMEA compliance portfolio.\u0026lt;/strong\u0026gt; Establish the operating processes and documentation that sustain obligations at scale, and report and monitor status and risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver regulatory reporting and submissions.\u0026lt;/strong\u0026gt; Own the annual and ad hoc reporting calendar end to end. Deliver against regulatory deadlines, and iterate so each cycle is faster and more defensible than the last.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Assess obligations and strengthen assurance.\u0026lt;/strong\u0026gt; Identify new and changing obligations early, evaluate our readiness against them, and recommend the measures required to meet them.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate regulatory requirements into scalable solutions. \u0026lt;/strong\u0026gt;Define the product, engineering, and data requirements needed to meet obligations at scale, and partner with Product and Engineering to shape the roadmap, sequence delivery, and validate outcomes against compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in regulatory compliance, compliance program management, or regulatory operations — preferably in a technology platform or another highly regulated industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record owning a multi-jurisdiction, cross-functional compliance program end to end, with direct experience across the Digital Services Act, and the UK Online Safety Act.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with a recurring regulator-facing reporting cycle and the relationship management that comes with it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record partnering with Product and Engineering to deliver regulatory requirements into live products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data fluency to define, own, and defend a reporting methodology to auditors and regulators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulatory technology and automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€132.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€165.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":51895,"name":"Brussels, Belgium","location":"Brussels, Brussels Hoofstedelijk Gewest#Région de Bruxelles-Capitale, Belgium","child_ids":[],"parent_id":64288},{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282},{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8311558?gh_jid=8311558","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3593843,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8311558,"updated_at":"2026-10-22T15:19:07-04:00","requisition_id":"ONE","title":"Senior Counsel, Product Privacy","company_name":"Airbnb","first_published":"2026-10-22T15:19:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a business-oriented Senior Counsel with deep experience in global privacy laws and regulatory compliance to join our growing legal team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will play a critical role within our global privacy and cybersecurity legal team, and work across multiple global teams and regions providing support and advice to Airbnb’s business. You must have excellent judgment in balancing legal risks with business strategy and a proven ability to learn new areas of law and function independently in a demanding fast-paced environment. We’re looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility, patience, and poise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serves as the primary privacy legal advisor for Payments and Insurance processes and products globally, shaping how privacy legal requirements are embedded into these products and processes, including advising on the privacy implications of payment processing, payouts, financial product features, and fraud prevention systems across all markets, as well as advising on all privacy legal aspects related to Airbnb\u0026#39;s Insurance products, including AirCover, Host Protection Insurance, and related coverage programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advises on the intersection of privacy law and payments and insurance obligations globally, \u0026amp;nbsp; including PCI-DSS adjacencies, state and national financial privacy laws in the US, and international payment data requirements, as well as on the regulatory intersection of insurance laws\u0026amp;nbsp; and privacy laws across key markets, where insurance regulation introduces specific obligations,\u0026amp;nbsp; working in close coordination with Payments Legal, Payments Compliance, Insurance Legal, and regional Counsels where required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advises Commercial Legal in negotiating commercial contracts with payment processors and insurance providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acts as a key cross-functional influencer with Payments and Insurance Legal and Privacy Management teams to identify and articulate privacy legal risks, requirements, and tradeoffs early in the product lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partners closely with the Lead Counsel, Product Privacy,\u0026amp;nbsp; Privacy Managers, Payments and Insurance Legal, compliance teams and regional product privacy counsels to align privacy guidance across geographies, ensuring consistent standards and localized compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors and advises on privacy legal and regulatory requirements related to data privacy requirements and supports associated compliance strategies for payments and insurance products and processing, including with respect to U.S. and other global privacy laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides advice and counsel to the Privacy Operations team on the implementation of global privacy compliance requirements related to data governance and data lifecycle management projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of privacy law experience with depth in financial data privacy, payments, or insurance-adjacent regulatory contexts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience advising on global payments or financial services data practices in a B2C or platform context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across legal, compliance, and commercial functions in a matrixed organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical / Domain Knowledge:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the intersection of privacy law and financial data regulation, including CCPA, GLBA, PCI-DSS adjacencies, and equivalent international frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with insurance data regulatory requirements and how they intersect with global privacy law across key markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to advise on data minimization, legal basis, and transparency requirements for complex financial and insurance product features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Communication:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence across product, payments, legal, and compliance stakeholders without formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication; able to synthesize complex regulatory intersections into clear, actionable product guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable managing a broad, global scope across two distinct product verticals simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$210,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$258,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":253,"name":"Legal","child_ids":[],"parent_id":73696}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7662244?gh_jid=7662244","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3373057,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7662244,"updated_at":"2026-10-28T09:43:20-04:00","requisition_id":"MULTIPLE","title":"Senior Data Scientist, Guest \u0026 Host","company_name":"Airbnb","first_published":"2026-02-27T11:32:07-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build innovative products for Airbnb guests and hosts. Your core team will consist of data scientists within the Guest \u0026amp;amp; Host Data Science organization, who develop models, measurement frameworks, foundational data products, and intelligence to improve and shape Airbnb marketplace and product.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Under this general application, you will be considered for applications over several tracks.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pricing Data Science\u0026lt;/strong\u0026gt; - Responsible for developing a pricing guidance system for hosts, as well as methods (experimental and observational) to measure the impact of pricing feature launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest and Host Product Data Science\u0026lt;/strong\u0026gt; - Responsible for building optimized products, tools, and programs that empower our hosts to thrive on our platform and our guests to easily discover and book stays that match their needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Marketplace Data Science\u0026lt;/strong\u0026gt; - Responsible for building data products, inference frameworks, and intelligence to enable the growth of our marketplace.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;As a data scientist on the team, you will directly impact the Airbnb user community and marketplace with the data products and insights you deliver. Your work may range from building models to understand the impact of supply and demand on marketplace outcomes, to applying causal inference methods to measure the impact of a new pricing guidance tool, to generating destination recommendations based on our understanding of guest travel preferences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building strong relationships with cross-functional partners across Product, Design, Engineering, and Analytics to drive collaboration and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute directly to the development and launch of data-driven products and models, leveraging AI tools to enhance efficiency and impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing software in Python, SQL, or R to model, simulate, and measure the impact of new features, applying advanced causal inference techniques where necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzing structured or unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicating learnings to leaders and stakeholders in a clear, compelling manner that drives informed data-driven decision making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with BS/masters degree, 2+ years of experience with PhD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with experimentation, causal observational analysis, and machine learning techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with product, engineering, and design to enable data-driven model or product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prototype, build, and scale derived data assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding skills in SQL and either Python or R.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong oral and written communication skills - an ability to communicate complex technical concepts to a non-technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work authorization (if applicable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requirements (if applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8301515?gh_jid=8301515","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3589405,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8301515,"updated_at":"2026-10-19T14:59:06-04:00","requisition_id":"ONE","title":"Senior Data Scientist, People Analytics \u0026 Research","company_name":"Airbnb","first_published":"2026-10-19T14:59:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;People Analytics \u0026amp;amp; Research is a strong team of Data Scientists, Data Engineers, and Analysts. Our work is highly sought-after, and impacts stakeholders in our People function, and across the business. In this role, you\u0026#39;ll take on some of the hardest questions about Airbnb\u0026#39;s workforce - how we recruit, pay, develop, and retain our people - partnering with leaders across Recruiting, Compensation, Talent, and the wider business to turn rigorous analysis into decisions they act on.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The People Analytics \u0026amp;amp; Research team is looking for an experienced Data Scientist to lead and/or contribute to our most important research - applying causal inference and quasi-experimental methods to high-stakes people questions: how we recruit, hire, promote, and retain a best-in-class workforce; how we keep key company processes fair; and how work itself is changing. Employee listening and survey analysis are part of the mix, but the heart of the role is rigorous inferential research on observational people data. The role is highly cross-functional, and you will partner with Recruiting, Talent Leaders, Compensation, Legal, and Diversity \u0026amp;amp; Belonging. We need a Data Scientist with a proven track record of translating data into insight and action.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a proven background in this field and are excited to help build Airbnb’s community, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partners and stakeholders to understand people-related business problems, and gather relevant people data to analyze\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize appropriate statistical models and data science methodologies to gain insights, explain, or predict a wide variety of people-related processes, such as recruiting and hiring, promotion, retention, pay equity, productivity, and organizational effectiveness, among others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate data and insights into meaningful visualizations and stories to drive strategy, action, and decision-making with leaders across the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align research priorities with business priorities and take a customer-focused mindset in working with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the team\u0026#39;s compensation analytics - the recurring, legally sensitive analyses that inform Total Rewards decisions on pay, compensation structure, and talent awards - in close partnership with Employment Legal and Total Rewards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead design and measurement of Airbnb\u0026#39;s quality-of-hire metric with Recruiting, and own sensitive statutory and governance reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a constant learner, active listener, and teacher to advance data science, people analytics, and Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI fluently - including the team\u0026#39;s AirPanda platform and LLM-based agents - to accelerate analysis, prototyping, and synthesis, and to extend what a single researcher can deliver\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in industry experience and a Master\u0026#39;s degree/PhD in a quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with causal inference on observational data and quasi-experimental research design and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in R or Python for statistical analysis, and SQL for data access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with survey design and analysis, as one of several methods in the toolkit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying data science to compensation, recruiting, or broader workforce and organizational questions, including work with legally sensitive data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly and effectively to cross functional partners of varying technical levels and drive impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large practical datasets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8241468?gh_jid=8241468","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566035,"location":{"name":"France, Italy"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8241468,"updated_at":"2026-10-12T14:02:19-04:00","requisition_id":"ONE","title":"Senior Demand Generation Specialist, Hotels (12M FTC)","company_name":"Airbnb","first_published":"2026-09-30T08:12:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Airbnb Hotels organization is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is building the world\u0026#39;s largest supply of boutique and independent hotels on its platform. To accelerate that growth, we\u0026#39;re hiring a Senior Demand Generation Specialist to own the inbound engine for our Hotels Acquisition team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact, strategic and hands-on role sitting at the intersection of marketing and sales. This is Airbnb\u0026#39;s first-ever B2B demand generation role. You\u0026#39;ll build the Hotels inbound motion from the ground up across EMEA, as a 12-month pilot that will shape how we scale it globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is remote within France or Italy. We are not able to support relocation for this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own the EMEA inbound strategy and roadmap, prioritising the channels and initiatives that will drive the most hotel go-lives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale multi-channel inbound programs (email, paid, SEO, content, events, partnerships) targeting independent hotels, boutique chains, and hotel groups globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the full funnel from lead capture to MQL handoff, including lead scoring, routing, and CRM hygiene in Salesforce, in collaboration with RevOps Teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design Linkedin campaigns in coordination with regional AE teams to target high-priority segments and geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop outbound-assist sequences (via tools like Mixmax or Outreach) to complement AE prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Global Marketing to build collateral, landing pages, and nurture flows that speak to hotel operator pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, report, and optimize against pipeline contribution metrics: MQLs, MQL-to-SQL conversion, cost per lead, and influenced revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run co-marketing and referral programs with industry partners (channel managers, PMSes, hospitality associations)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases for each campaign, secure budget from stakeholders, and show clear ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a test-and-learn approach: launch quickly, measure, cut what doesn\u0026#39;t work and scale what does\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI and automation to scale campaign creation, content and lead nurture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Connectivity, Events, Country Managers and AEs to turn webinars, events and partnerships into measurable pipeline\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;8+ years of experience in B2B demand generation or growth marketing, ideally within marketplace, hospitality tech, or SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Proven track record of building inbound programs that generate measurable sales pipeline, including experience building a demand gen function from scratch (startup, scale-up, or new-business environment)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Hands-on experience with Salesforce, marketing automation tools (MixMax, Outreach, or similar), and paid channels\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Strong analytical, systems-driven approach; comfortable running campaigns yourself, not just briefing others\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Data-driven: you own your funnel metrics and can connect campaign activity to revenue impact\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Hands-on experience using AI tools to automate campaigns and create content at scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Strong sales alignment instincts; you treat AEs as internal customers\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Comfortable with ambiguity: able to shape your own scope, make the case for investment, and adjust quickly based on results\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Fluent in written and spoken English; additional European languages a plus\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;l19itp0p atm_gq_1wse94m dir dir-ltr\u0026quot;\u0026gt;Experience operating globally across multiple regions/languages a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why This Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Hotels is one of the company\u0026#39;s highest-priority supply growth initiatives. This role sits at the center of that effort, with direct visibility to senior leadership and the ability to shape how the world\u0026#39;s most recognized travel brand expands into professional hospitality.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the first person in this role, you\u0026#39;ll help show what B2B demand generation can do for Airbnb Hotels. While this is a 12-month fixed-term contract, a successful pilot could lead to the role continuing beyond the initial term.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;France Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€74.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€92.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Italy Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€65.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€80.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73684,"name":"Program Management","child_ids":[],"parent_id":73697}],"offices":[{"id":64281,"name":"France","location":null,"child_ids":[178],"parent_id":17516},{"id":64280,"name":"Italy","location":null,"child_ids":[177,24303],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8196013?gh_jid=8196013","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547058,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8196013,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Demand Strategy Lead, Experiences","company_name":"Airbnb","first_published":"2026-09-11T15:13:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Experiences team is responsible for scaling a curated, high-quality supply of unique activities hosted by local creators, iconic businesses, and operators worldwide and we\u0026#39;re at an inflection point.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a large and growing captive audience of guests who have booked or are considering a trip, and a suite of lifecycle, CRM, and owned-content levers that remain significantly under-optimized. Email, push, transactional messaging, and our owned editorial channels are low-cost, high-reach ways to move demand once the right strategy, testing infrastructure, and automation are in place.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Demand Strategy Lead, you are entrusted with owning the strategy end to end, defining how we engage guests across the full lifecycle, from discovery and booking through post-experience engagement and repeat, and how owned content builds demand alongside it. You set the direction, define success metrics, identify what is and isn\u0026#39;t working, and own the outcome. Where Growth Marketing is accountable for shipping the work, you\u0026#39;re accountable for whether it actually moves demand: this is a senior, broad mandate, where you own a priority outright and set strategy that XFN partners and vendors execute against, rather than running campaigns yourself. This role reports to the Director of Global Demand for Experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own lifecycle \u0026amp;amp; CRM strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the end-to-end guest lifecycle strategy for Experiences, from first touch through repeat booking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the roadmap for email and push programs: Tripcycle, home-abandoner sequences, transactional messaging, and Launchpad integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the highest-impact audience segments, messaging angles, and send cadences, and build a rigorous testing framework to validate them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation of high-performing sends to maximize reach with minimal ongoing cost\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own editorial \u0026amp;amp; owned content\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the strategy for the Experiences newsletter and other owned content we produce: what we publish, to whom, and how it ties to demand and discovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build an editorial calendar and a content-to-conversion measurement approach, so owned content is held to demand outcomes, not just engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Brand, Creative, and the affiliates/social lead so owned content, social, and lifecycle reinforce one another rather than overlap\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own Guest Referrals program strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the strategy and success criteria for the Experiences guest referral program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product on UX improvements and bonus design to drive adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track performance and iterate on incentive structures to find the lever that moves the needle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive XFN execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Growth Marketing and Engineering to translate strategy into shipped campaigns and automated workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a clear view of what is in flight, blocked, or needs escalation, with a regular reporting cadence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence Product roadmap prioritization so lifecycle and content capabilities keep pace with strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in growth, lifecycle, CRM, email, or content marketing, ideally in a consumer marketplace or travel context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record owning a channel or lifecycle strategy end to end and being accountable for its business outcome, not just executing campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience setting strategy that others (XFN partners, agencies, or a small team) execute against, in a matrixed environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills: builds measurement frameworks, interprets A/B tests, uses data to drive decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling email/push automation programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Editorial or owned-content judgment: can shape what we say and publish, not only how we send it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Crisp written and verbal communication: writes clear briefs, presents strategy to leadership, aligns stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Two-sided marketplace or platform experience with both supply and demand levers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with marketing automation platforms and referral/incentive mechanics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running a newsletter or editorial program with a measurable growth mandate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7968034?gh_jid=7968034","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458930,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7968034,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Engineering Manager, Media Foundation","company_name":"Airbnb","first_published":"2026-08-04T14:01:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Media Foundation team builds the core platforms and infrastructure that power photo and video capture, upload, processing, storage, and delivery across Airbnb\u0026#39;s products, at a massive global scale. We partner closely with Product, Design, Data Science, Trust, and Infrastructure teams to ensure every image and video guests and Hosts see is fast, high-quality, and reliable, from the moment a Host uploads a photo to the moment a Guest views it in search results.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Engineering Manager for Media Foundation, you will lead a team of engineers to build and operate Airbnb\u0026#39;s media infrastructure, the foundation powering every photo, video, and document that users interact with on the platform. Capabilities include uploads, AI/ML transformations, distribution, and presentation within the product. You will shape the team’s vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement with internal engineering teams, and strategic planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the technical and organizational leader for Media Foundation, you own the reliability, scalability, and evolution of the systems that power every media interaction on the Airbnb platform from the moment a host uploads a photo to the instant a guest streams a listing video. Your experience in both media technology and people management will be essential to the maintenance, modernization, and innovation of Airbnb\u0026#39;s media platform. You set the bar for engineering excellence, define what great looks like for your team, and create an environment where engineers grow, do their best work, and are proud of what they ship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set technical strategy and architecture for media infrastructure across multiple teams, aligning investment with product and business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and grow other managers and senior technical leads, and create an environment where engineers can do their best work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Design, Trust, and other infrastructure orgs to shape a resilient, scalable media platform roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion engineering excellence and operational rigor, and resolve systemic technical debt affecting reliability, performance, or velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retain, grow, and hire a diverse team of high-performing engineers and managers to execute an ambitious media platform vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience, with a minimum of 6+ years in engineering management, including managing other managers or senior technical leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s and/or Master\u0026#39;s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in large-scale distributed systems, with a track record of setting technical strategy and architecture across multiple teams; media/content infrastructure experience (ingestion, processing, storage, CDN delivery) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product instinct and communication skills, with proven experience influencing senior cross-functional and cross-organizational partners to deliver high-quality, user-facing platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leading and shipping large, cross-team initiatives with significant business impact, and building a culture of operational excellence, quality, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound judgment balancing short-term business needs with long-term technical and organizational health, with a flexible leadership style suited to varying team maturity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify, retain, grow, and acquire critical engineering and management talent, with a strong commitment to fostering diversity, equity, and inclusion within teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8335541?gh_jid=8335541","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3603011,"location":{"name":"Remote - United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8335541,"updated_at":"2026-11-02T14:02:27-05:00","requisition_id":"ONE","title":"Senior Engineering Manager - Partner Ecosystem","company_name":"Airbnb","first_published":"2026-11-02T14:02:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is powered by our Guests \u0026amp;amp; Hosts. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding guest and host communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within our Guest \u0026amp;amp; Host organization is the Communication and Connectivity team. This role will focus on one area in our connectivity branch, which is responsible for evolving our integration platform to connect 3rd party property management systems at scale.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the evolution of a world-class supply integration platform to take the third-party supply ecosystem to a new level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the third-party supply growth strategy and technical roadmap in collaboration with the cross-functional leadership team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the technical and AI strategy for the platform, staying at the forefront of technology to improve its capability, efficiency, quality, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, grow, and mentor a high-performing engineering team, providing people and technical leadership across multiple projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional leaders as the senior technical voice, aligning priorities and driving delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Engineering Manager, you will be highly cross functional and partner with senior leadership across Data Science, Product, and our Business Development teams to align strategies, define multi-year technical roadmaps, set and execute on iterative milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with business and third-party partners to select the right partnerships, deliver high-quality integrations, and ensure the continuous reliability and performance of each partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and develop a team of engineers, helping them grow their careers, technical expertise, and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of overall engineering experience with 5+ years managing a team in a fast paced, high growth tech environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or PhD in Computer Science or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience navigating many internal partners across multiple teams, driving the strategy and alignment to move the business forward. This includes navigating dependencies, competing priorities, and demonstrating curiosity while providing direction\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting full-stack products and systems at enterprise scale with a great impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in applying modern artificial intelligence technologies to products and development cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy, and working cross functionally with Product and Data Science teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills. Examples of working across teams, influencing others, assessing the tradeoffs of different approaches,\u0026amp;nbsp; and communicating technical initiatives to both technical and non-technical teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Nice to have: \u0026lt;/em\u0026gt;Experience with designing and building external facing APIs and AI Agent Integration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8232474?gh_jid=8232474","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3562431,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8232474,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Enterprise Account Manager","company_name":"Airbnb","first_published":"2026-09-26T02:40:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Enterprise Account Manager, your primary focus will be to drive new Enterprise acquisition and successfully onboard and optimize partnerships with regional or global hotel groups. Your focus will be to enhance Airbnb\u0026#39;s market presence through collaboration with other teams, leveraging your expertise in your regional market and enterprise account\u0026amp;nbsp; partnerships. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and partner success. This includes developing acquisition strategies, generating and converting Hotel Group leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, regionalized or global supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end lifecycle of newly acquired Enterprise partnerships, from lead to successful optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb and HotelTonight as a top strategic partner across all distribution channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Through the creation of mutual account plans with your partners you will deliver Objectives and KPIs that support the goals of Airbnb and our Enterprise Partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate agreements with Enterprise partners to unlock new opportunities for both parties \u0026amp;amp; promote long term mutual success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to make decisions and design projects to best expand and enhance availability and revenue through existing partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor \u0026amp;amp; analyze over/underperformance, market trends, growth opportunities or anomalies and regularly communicate performance to Executives leveraging available production data and global market insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with partners to ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop close working relationships with key internal teams and individuals to ensure that they\u0026amp;nbsp; provide appropriate levels of support to these key partnerships and key enhancements are made to unlock revenue for the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews, formal presentations for internal and external purposes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally to execute changes at scale while collaborating with Market Management as a subject matter expert in Enterprise accounts to drive local property performance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively contribute to the development and standardization of Enterprise team processes, playbooks, and best practices across the global function\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Enterprise/Strategic Partnerships Account Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the travel industry and an extensive network within the Hospitality ecosystem in APAC\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of executing on strategic priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional negotiation skills with a proven ability to structure and close high-value, complex deals that establish long-term, strategic partnerships. Comfortable performing data analysis and making decisions based on the results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance time spent between strategic initiatives and operations while diving into the details when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and selling complex business solutions at the C-Suite level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and the ability to effectively influence top leaders internally and within the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-starter able to prioritize and manage work autonomously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal/written communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business level fluency in English is required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel at least 40% of the time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a passion for redefining travel, Airbnb, and being the best!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73676,"name":"Partnerships","child_ids":[],"parent_id":73691}],"offices":[{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8214375?gh_jid=8214375","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3554976,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8214375,"updated_at":"2026-11-02T12:16:01-05:00","requisition_id":"ONE","title":"Senior Executive IT Support Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-18T15:37:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;AirSupport helps Airbnb employees stay productive wherever and however they work. Within AirSupport, Executive Support provides a dedicated, high-touch technology experience for Airbnb’s senior leaders and their Executive Business Partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team combines deep technical expertise, proactive support, and strong cross-functional partnership across office, remote, travel, event, and other approved environments. Executive Support owns the executive technology experience, working closely with engineering, security, infrastructure, AV, workplace, and other technology partners who own the underlying technologies.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Executive IT Support Engineer, you will be one of the most senior technical individual contributors within AirSupport and a trusted technology partner to Airbnb’s executive population.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will combine hands-on technical expertise with strong judgment, proactive planning, and cross-functional leadership. You will own complex and sensitive executive technology issues through resolution, anticipate risks before they become disruptions, and lead improvements that make the executive experience more reliable and supportable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your impact will extend beyond the issues you personally resolve. You will identify patterns in what Executive Support is seeing, connect them to broader employee technology priorities, develop recommendations, and influence the teams responsible for the underlying technology. You will help shape Executive Support technical direction, represent the support perspective in major technology decisions, and identify opportunities where solutions can benefit the broader employee population.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also help raise IT Support Engineering craft through technical leadership, mentoring, standards, knowledge sharing, and reusable practices.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide direct, high-touch technology support for Airbnb executives and Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, workplace technology, and other systems that affect the executive experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain ownership of the executive experience when an issue spans multiple technologies or teams, engaging the appropriate technical owners and driving the issue through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with executives and Executive Business Partners by understanding their workflows, technology environments, and upcoming priorities while exercising excellent discretion and judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own or coordinate executive technology lifecycle needs, including onboarding, offboarding, device transitions, and other changes that require continuity and careful planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively prepare for board and leadership meetings, travel, launches, demonstrations, special events, and other high-visibility moments by identifying dependencies and addressing technology risks before they create disruption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring issues and broader patterns, develop recommendations for what should change, and lead cross-functional improvements that drive more scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape Executive Support technical direction and improvement priorities based on executive needs, support signals, technology risk, and broader employee technology strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Executive Support in major technology initiatives, influencing design, readiness, rollout, and supportability for executive workflows and the broader employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex issues, impact, risks, tradeoffs, and recommendations clearly to executives and senior technical and business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical standards, troubleshooting approaches, readiness practices, runbooks, and knowledge; mentor other engineers; and help raise IT Support Engineering craft across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to broader AirSupport priorities when Executive Support coverage and readiness allow, applying technical leadership and insights from the executive environment to work that improves the overall employee technology experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in shared after-hours coverage and provide onsite, travel, event, or approved executive residential support when required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in enterprise IT support, workplace technology, systems support, or a related technical field, including meaningful experience supporting executives, senior leaders, or other high-touch and business-critical environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years of recent executive support experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on technical capability across multiple technology domains, with deep expertise in one or more areas relevant to Executive Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience taking ambiguous technical or operational problems, defining an approach, and driving work through implementation with limited direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify patterns across support issues and translate them into broader technical, operational, or service improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional work and influencing decisions across teams you do not directly manage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop a clear technical point of view, evaluate tradeoffs, and make recommendations that connect immediate support needs to broader technology and organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build trusted relationships and communicate complex technical issues clearly and credibly with executives and senior technical and business leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent judgment, discretion, and composure in confidential, high-pressure, or high-visibility situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience improving the capability of other engineers through mentoring, technical standards, documentation, cross-training, or other reusable practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive approach to support: you look for recurring friction and emerging risks and work to prevent the next issue rather than only resolving the current one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to participate in an after-hours support rotation and provide occasional onsite, travel, event, or residential support based on business need.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional experience that may be helpful\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting executive travel, board meetings, major company events, or other high-stakes technology needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation, scripting, AI-enabled support, or other tools that improve support quality and reduce repetitive work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting residential or other non-traditional technology environments within an enterprise security and support model.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position needs to be based in the San Francisco office 40 hours a week, or as required by the business needs for the role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$155,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73674,"name":"Non-Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7839229?gh_jid=7839229","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3418554,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7839229,"updated_at":"2026-10-28T11:22:17-04:00","requisition_id":"MULTI","title":"Senior Forecasting and Demand Planning Analyst","company_name":"Airbnb","first_published":"2026-04-24T17:11:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking \u0026amp;amp; Listing issues, Safety \u0026amp;amp; Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demand Forecasting \u0026amp;amp; Statistical Modeling\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Advanced Analytics\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Decision Support \u0026amp;amp; Stakeholder Communication\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and participate in demand/capacity planning discussions in cross-functional forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in probability, statistics, and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$210,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8257826?gh_jid=8257826","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573202,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8257826,"updated_at":"2026-10-06T11:54:03-04:00","requisition_id":"ONE","title":"Senior Fullstack Software Engineer, Quality Platform","company_name":"Airbnb","first_published":"2026-10-06T11:54:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, and frameworks. We navigate Airbnb’s massive codebase, identifying weak spots, and help design and implement testable, fault-tolerant systems.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Software Engineer - Fullstack, you will help us meet this challenge by building and evolving comprehensive automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in software engineering and testing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge in at least one language used for web development (e.g., TypeScript, JavaScript) and comfort working in a backend language (e.g., Java, Kotlin, Python, Go)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of test automation methodologies, tools, and frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with automation frameworks (e.g., Playwright, Cypress)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using quality signals such as coverage, flaky test rate, suite execution time, and escaped defects to prioritize work and demonstrate impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills towards facilitating interactions with cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about applying AI/LLMs to testing and developer productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable collaborating in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science/engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8280719?gh_jid=8280719","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3581809,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8280719,"updated_at":"2026-10-22T14:52:01-04:00","requisition_id":"ONE","title":"Senior Growth Marketing Lead (SEO, AEO, GEO)","company_name":"Airbnb","first_published":"2026-10-15T20:52:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Organic search is one of Airbnb\u0026#39;s largest and most efficient acquisition channels, and the rise of AI answer engines is reshaping how travelers discover places to stay, things to do, and trusted Hosts. This role sits at the intersection of growth marketing, content strategy, and emerging AI search behavior, partnering closely with product, engineering, content, and data science teams to make Airbnb the trusted source that search engines and AI models cite.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Growth Marketing Lead, SEO, AEO, GEO, you will own the strategy and day-to-day execution for how Airbnb shows up in Google, AI Overviews, ChatGPT, Gemini, Perplexity, and the assistants that come next. You are an execution-focused operator with a career built in SEO — you write your own SQL, size opportunities from raw data, and ship. Success in this role means measurable gains in organic visibility, rankings, AI citations, traffic, bookings, and downstream conversion, along with a measurement framework that proves the business value of organic channels. This is a chance to define what AEO and GEO mean for Airbnb and build the playbook others follow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the organic growth strategy and content roadmap across SEO, AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization) — covering technical SEO, content, on-site experience, and visibility in AI assistants such as ChatGPT, Google AI Overviews, Gemini, and Perplexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage internal content strategy for these acquisition channels: set priorities, briefs, templates, and quality standards for content and landing pages that drive organic and AI-referred traffic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the channel hands-on — pull and analyze your own data in SQL, size opportunities, prioritize by impact, and drive launches and experiments from backlog to measured result.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional relationships with product and engineering teams, embedding SEO and AEO best practices into web properties, app surfaces, and structured data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve how well AI models understand Airbnb\u0026#39;s listings, product, and policies so they represent Airbnb accurately and cite it as a source.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve the measurement framework for SEO, AEO, and GEO — attribution models, leading and lagging indicators, dashboards, and revenue impact — including the ability to demonstrate the value of work that\u0026#39;s difficult to attribute, such as preventive technical work or emerging AI channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish Airbnb\u0026#39;s point of view on how AI-generated answers are reshaping travel discovery, and translate complex technical concepts into clear business narratives for senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in SEO, including 2+ years in a senior/leadership capacity engaging with executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills, writing your own queries to analyze crawl, log, search console, and conversion data without relying on analysts for core questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of shipping SEO programs at scale and driving significant organic growth, from prioritization through launch and measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in both technical SEO and content strategy, including site architecture, structured data, indexation, and content quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of how AI-powered search and answer engines operate (LLM-based retrieval, citation behavior, entity recognition), with a clear point of view on how to optimize for them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical foundation, comfortable with attribution challenges and building measurement frameworks that quantify the business impact of organic channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with engineering, product, content, and data science teams to implement SEO and AEO improvements at scale, and a track record of developing and retaining high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: experience in a two-sided marketplace or travel business where listing, location, and user-generated content pages are major organic surfaces; background in international SEO across multiple markets and languages; experience building programmatic or product-led SEO at scale; early-mover experience in AEO/GEO visibility monitoring and optimization; hands-on skill with Python, BigQuery, or similar tools and log/crawl analysis at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent combination of education and progressive experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$245,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8329389?gh_jid=8329389","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3600395,"location":{"name":"San Francisco"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8329389,"updated_at":"2026-11-04T20:32:15-05:00","requisition_id":"ONE","title":"Senior Growth Marketing Manager, Influencer Affiliates ","company_name":"Airbnb","first_published":"2026-10-29T17:44:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Growth Marketing team at Airbnb is at the intersection of marketing, engineering and data science. Our work is imperative to driving the top line of the entire company. As Senior Manager Influencer Affiliates, you will play a critical role in scaling and managing a growing social and influencer marketing program within our team.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a world-class strategist and operator to\u0026amp;nbsp; grow and oversee the largest region\u0026amp;nbsp; of our Influencer Affiliates program.\u0026amp;nbsp; You will be responsible for end-to-end execution of this program within the larger growth channel strategy. You will collaborate closely with key stakeholders across Comms, Paid Media, Product, Engineering, Data Science, and Analytics to ensure that the program meets an exceptionally high bar for content delivery, quality, and ROI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will have both a strategic and operational component; we are looking for someone who excels in both areas and is willing to engage in hands-on work. You will be working directly with influencers as well as internal stakeholders at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scale US \u0026amp;amp; CA\u0026amp;nbsp; program ROI, while managing a large group of influencers relationships at scale. This means everything from reviewing content to processing payments for their work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new influencer talent to recruit and onboard into the program.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In consultation with Comms and local country teams, develop an editorial calendar and corresponding marketing briefs for both evergreen and one-time campaigns.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Innovate on additional strategies to drive growth and positive ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Global and country media teams to develop and amplify influencer creative into other growth channels, starting with paid social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Global Sr. Lead to innovate on new program tactics and channel capabilities to drive growth, piloting in region, then setting up for global deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own comprehensive weekly, and monthly reporting of all relevant program KPI, including monthly budget management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present updates, findings and recommendations to leadership and cross-functional partners through decks and in-person presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an exceptionally high performing strategist and tactical operator with the following skills and expertise:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of influencer marketing experience within a consumer-facing, fast-paced ecommerce company or global consumer brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship management with a proven track record of scaling and managing a scaled influencer marketing program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in building and executing creative influencer and paid social strategies across Instagram, TikTok, YouTube and Pinterest, strong familiarity with platform functionality and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb verbal and written communication skills with a high degree of comfort interpreting results and communicating insights effectively to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional project management and organizational skills, with meticulous attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder mindset: ability to navigate ambiguous problems and processes and see the path forward.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fluency in financial metrics, with ability to create financial models and forecasts to drive analysis and go-forward business recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with influencer tools like CreatorIQ, Impact, Sprinklr, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional experience in social media marketing and affiliate marketing pluses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in the San Francisco office 40 hours a week, or as required by the business needs for the role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$139,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$163,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":254,"name":"Marketing","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8258743?gh_jid=8258743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573584,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8258743,"updated_at":"2026-10-07T15:05:59-04:00","requisition_id":"ONE","title":"Senior Host Communications Strategy Lead","company_name":"Airbnb","first_published":"2026-10-07T15:05:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where anyone can belong anywhere. We are building an end-to-end travel platform that supports every part of a trip, grounded in trust, belonging, and human connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hosts are at the center of everything we do. Airbnb creates opportunities for millions of hosts to build businesses, form relationships, and positively impact their communities. The Airbnb Community team treats hosts as true partners by fostering connection, supporting their growth and success, and incorporating host feedback into products, policies, and platform evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will have a blend of strategic communications and marketing backgrounds, as well as experience collaborating with both technical and creative teams. We are looking for a fantastic writer with a sharp eye for messaging and positioning, as well as a deep understanding of email marketing, social, in-product channels. They are fluent with AI tools and use them daily to move faster, whether drafting, iterating on a brief/creative, or analyzing sentiment and performance. They are as comfortable building a campaign themselves as they are directing one. They will bring a tremendous passion for Airbnb’s mission, empathy and understanding of our community, and a go-getter approach. This role will bring together traditional product marketing and communications skills to drive adoption for key products and features, foster host success, and engender trust in Airbnb as hosts’ platform of choice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own positioning and launch communications plans for new features, products and corporate/community updates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key audiences and segments to focus on, and build plans that support these goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with owned one-way and two-way channel owners (Community Center, Resource Center, social, CX, email) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop proactive and reactive communications plans\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with the ops team to manage \u0026amp;amp; distribute sentiment dashboards, both announcement-specific and ongoing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the community and user in all decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee creative collaboration between product design, content strategy, community and marketing teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as both an individual contributor and a cross-functional leader\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years experience in marketing or communications, at a world class tech company or startup. Experience in platform or community-driven businesses is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Best-in-class verbal and written communicator. Strong writing background and editorial acumen a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complicated product features and complex community policies (reviews, fees, cancellation policies) into clear, compelling narratives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing samples and/or a portfolio of work to share\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing through cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Versed in product strategy, design and development principles and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managed creative agencies and led creative production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducted, synthesized and applied user insights, research and testing to marketing strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb. Airbnb hosts are preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Due to the nature of this position, the successful applicant will need to be based in\u0026lt;strong\u0026gt; California or PST time zone \u0026lt;/strong\u0026gt;to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$245,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":294484,"name":"Community","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8142636?gh_jid=8142636","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523882,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8142636,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Host Development Lead, Incentives","company_name":"Airbnb","first_published":"2026-08-31T12:38:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The strength of the global Host community sets Airbnb apart. We keep hosts at the center of everything we do.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Host Development Lead is an experienced leader who will drive the Community incentives and recognition strategy that shapes communications, education and engagement to accelerate host growth across their lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a balance of leadership and operational excellence to build and optimize programs that incentivize our hosts to grow through recognition and education. You will work with leadership and cross-functional partners to set strategy and evolve programs like Superhost and new programs along the host lifecycle. You will partner in the operation and continuous optimization of these programs, using data and host feedback to ensure they are inclusive and globally scalable. Initiatives may include qualification criteria, recognition milestones, benefits programs, engagement or education to incentivize actions —designed as a system to drive meaningful growth and loyalty with hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the strategy of Airbnb’s host community incentives, recognition and benefits programs\u0026lt;/strong\u0026gt; to drive meaningful host growth, positive sentiment, and loyalty with hosts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and implement \u0026lt;/strong\u0026gt;initiatives that deepen host quality, educate hosts on actions to strengthen their businesses, drive retention, and motivate our best hosts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cultivate strong cross-functional relationships \u0026lt;/strong\u0026gt;(Product, Marketing, Data Science, Policy, Design, Customer Support, Community, Supply) to represent the host perspective and ensure incentive and education systems scale globally while adapting to local cultural contexts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive –\u0026amp;nbsp; in partnership with Product Marketing and Business – the \u0026lt;strong\u0026gt;ongoing evolution of the Superhost program\u0026lt;/strong\u0026gt;, ensuring it remains an exemplar of business impact, quality, and host recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incubate and test\u0026lt;/strong\u0026gt; incentive and recognition programs for new lines of business, such as Experiences and Services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define program goals and optimize program effectiveness\u0026lt;/strong\u0026gt; by aligning to OKRs (Objectives and key results) and continuously iterating based on data-driven insights and host feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner in end-to-end operational execution\u0026lt;/strong\u0026gt; of host incentive and recognition— scoping work, securing stakeholder alignment and financial viability, managing vendors, overseeing operational excellence, and delivering measurable business impact on time and on budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Provide clear and compelling communication\u0026lt;/strong\u0026gt; of program strategy, performance, and impact to cross-functional partners and senior/executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with production and marketing teams\u0026lt;/strong\u0026gt; to deliver\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;high-quality, on-brand programs—including recognition campaigns, benefit frameworks, badging, incentive systems, requirements policies, and supporting education.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advocate for and implement creative approaches\u0026lt;/strong\u0026gt; to incentive design, balancing strategic rigor with innovative, engaging solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentor and support junior team members,\u0026lt;/strong\u0026gt; fostering a culture of excellence, inclusion, and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Senior leader with 12+ years of experience in incentive and loyalty programs, Strategy, Marketing, B2B education, or a proven track record of designing and scaling loyalty/rewards systems that drive engagement, behavior change, and measurable business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker able to zoom out to design holistic frameworks and zoom in to ensure every detail is thoughtfully executed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data and analytics acumen, including financial literacy, with experience using insights to optimize programs and demonstrate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communicator, skilled at engaging diverse audiences including executive leadership and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success managing operationally complex programs in a global, matrixed environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing inclusive programs with cultural sensitivity for diverse, global audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and curiosity using LLMs/Generative AI to deepen research, accelerate work, and create prototypes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$192,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":294484,"name":"Community","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8351393?gh_jid=8351393","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3609621,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8351393,"updated_at":"2026-11-04T09:20:50-05:00","requisition_id":"ONE","title":"Senior Influencer Manager","company_name":"Airbnb","first_published":"2026-11-04T09:20:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Communications team drives earned visibility and cultural relevance for the brand, delivering campaigns that support direct traffic, brand love and positive conversation. Our influencer function sits at the intersection of culture, content and community — leading social-first campaigns that inspire travel on Airbnb and strengthen its long-term reputation.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Influencer Manager to lead Airbnb\u0026#39;s influencer programme in the\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;UK, localising regional priorities and delivering campaigns that connect the brand to culturally relevant conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role covers our full influencer remit: earned and organic creator partnerships, and influencer work running through paid media. You\u0026#39;ll own campaigns end to end — creator sourcing, briefing, contracting, measurement and reporting — and help position influencers as both a commercial lever and a long-term driver of brand health, while collaborating with agency partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sitting in the UK Communications team, you\u0026#39;ll build influencer into campaign narratives from inception, and partner with Brand Marketing and Paid Media so creator content is designed for amplification from the outset, with usage rights, whitelisting and dark posting permissions secured up front.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on role for someone who knows how to turn brand objectives into content that is authentic, thumb-stopping and earns attention rather than interrupting it.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and scale Airbnb\u0026#39;s influencer programme in the UK against local, regional and global priorities — timelines, creative execution and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver across earned, organic and paid influencer work, partnering with the regional Influencer Lead and the UK Brand Marketing and Paid Media teams on creator selection, briefing for amplification, permissions and asset delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build influencer into the core campaign narrative and press strategy from inception, with the UK Communications team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, vet and build relationships with creators across Instagram, TikTok and YouTube — emerging talent through to established partners — with inclusive, culturally relevant casting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear, strategic briefs covering objectives, key messages and content guidelines, and lead onboarding and content reviews against brand standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with legal and agency teams on contracts: deliverables, usage rights, paid media, exclusivity and payment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay plugged into culture, consumer and media trends — particularly Gen Z — bringing forward creator ideas and campaign hooks, and moving fast on reactive opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage logistics for influencer stays and experiences, including vetting, Host coordination and credit approvals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track performance across commercial and brand health metrics using CreatorIQ,Sprinklr and Airtable, optimising with the agency and reporting to the regional team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align plans with local Marketing, Partnerships, Affiliate and Growth teams and the global influencer team to avoid duplicated effort\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead day-to-day communication and program operations with our respective UK Influencer agency partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities with key opinion formers — policy, cultural and news influencers, and third-party validators — for reputation campaigns\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in communications, influencer marketing, talent partnerships or social-first content strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of the UK creator landscape and strong instincts on what resonates and why, across a diverse audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A communications mindset: a track record of building creator partnerships into integrated campaigns, connected to the earned, social and reputation storytelling around them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end campaign experience across organic and paid environments — sourcing, briefing for amplification, dark posting, usage rights, contracting and performance analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident negotiating with creators and managing external agencies and stakeholders across legal, marketing and comms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing, particularly briefs and content feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with influencer tools (CreatorIQ, Sprinklr or similar tooling platforms) and reporting that quantifies brand health and sentiment, not just reach and engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to run multiple campaigns and creators at once with high attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Belief in influencer as a driver of long-term brand equity, not just short-term performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£72,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£90,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":60666}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8329756?gh_jid=8329756","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3598843,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8329756,"updated_at":"2026-11-04T17:10:24-05:00","requisition_id":"ONE","title":"Senior Lead Quality, Global English","company_name":"Airbnb","first_published":"2026-10-29T16:52:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Lead for Global English supports the largest segment of Airbnb\u0026#39;s Community Support partner network, the Global English Volume Tier. This lead oversees the day-to-day quality operation across multiple BPO partners, spanning Resolutions 1, 2, and 3, Dedicated Service Support, Services \u0026amp;amp; Experiences, Dedicated Managed Host Support, and Review Integrity, across roughly 5,000+ GE-language agents globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an execution and leadership role. The Quality Lead is responsible for making the quality program work on the ground: ensuring partner QA teams are calibrated and accountable, translating quality standards into partner behavior, surfacing performance trends early, and driving the actions that close gaps. This Lead will also mentor a group of Partner Quality Leads, who work directly with partners to manage and drive performance; this individual will also work directly with Quality Leaders across our different partners supporting Global English. This Lead will direct the focus and energy of these teams toward what matters, remove blockers, help address areas of opportunity, and hold the overall GE quality program to a consistent standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;GE Quality Program Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the day-to-day execution of the GE quality program across all Volume Tier service lines (R1, R2, R3, DSS, S\u0026amp;amp;E, DMHS, RIT) and all GE partner sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure weekly QA evaluation targets are met across all sites and service lines; monitor evaluation completeness, calibration accuracy, and coaching activity within the GE portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the weekly QA performance reporting cadence, ensuring partner QA teams and Partner Operations Managers receive timely, accurate, and actionable quality data each week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner Network Governance \u0026amp;amp; Accountability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hold GE partner QA teams accountable to the Performance Scorecard results: Agent Saturation Targets, Evaluation Completeness, Calibration Accuracy, Coaching Effectiveness, Actionable Insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain regular engagement with Partner Quality teams: weekly alignment cadences and alignment on monthly business reviews results and actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate partner performance gaps and establish documented action plans where warranted; escalation to the Sr. Leadership for situations that require escalation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the New Site Onboarding process for any new GE partner sites that come online, ensuring they are calibrated to GE quality standards before they scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Calibration \u0026amp;amp; Alignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct calibration sessions across GE partner sites; ensure calibration rigor, so that GE quality is being measured consistently regardless of partner or geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive QA alignment across Quality and Delivery teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insights, NPS Correlation \u0026amp;amp; the AQS North Star\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee NPS Detractor Analysis Insights, to identify drivers of dissatisfaction; work with Delivery, Training, and other stakeholders to address areas of opportunity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Correlate quality results to operational outcomes and KPIs; place quality focus and emphasis accordingly, based on operational measures that require attention.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure GE quality insights are integrated into the weekly partner performance narrative: when scores drop week-over-week, understand drivers and root cause; be able to explain in weekly reviews.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Initiatives\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the GE Training team on critical initiatives, such as Training Flight Simulator and AirReady; Quality\u0026#39;s role is to ensure training artifacts related to Quality are aligned to to our Lead With Hospitality framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate as the GE quality voice in cross-functional working groups, where quality findings have direct implications for process or content change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface patterns from GE evaluations that signal policy gaps, workflow failures, or product issues — not just agent-level coaching opportunities. When the same investigation error appears across three different partner sites in the same week, that is a systemic issue that belongs in OneTrack, not a coaching note.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Operational Cadences\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the GE contribution to the global Quality reporting framework: weekly KPI data by site and language (NPS, Reopen Rate, AQS, 0–60, Throughput) submitted accurately and on time as part of the automated reporting rollout, replacing the current manual slide validation process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure GE partner sites are submitting their own KPI narratives with substance — not high-level summaries or incorrect figures. The QI Lead\u0026#39;s job is to verify narrative quality, not just numbers; this role\u0026#39;s job is to ensure that standard is held across all five partner networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the GE calendar of quality touchpoints: weekly partner performance reviews, monthly calibration sessions, monthly partner business reviews, and quarterly COPC-style partner capability assessments — and ensure the QI Lead team is prepared and present for each.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in Community/Customer Support Quality, Operations, or a related field, with direct experience managing QA programs across BPO or partner networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree, preferably in related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience driving partner BPO accountability: running calibration sessions, managing partner QA scorecards, writing and executing improvement plans, and holding BPO QA managers to performance standards in a governance context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of COPC methodology; able to apply COPC evaluation standards, sampling requirements, and calibration governance in a live multi-partner operational environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills: able to read weekly QA performance data, diagnose root causes behind score movements (tenure mix, calibration drift, form changes, workflow updates), and translate that diagnosis into a clear narrative for Delivery and partner leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with QA tooling platforms — Observe.AI, NICE QC, or equivalent — including form design, calibration management, and partner site onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; able to write a sharp partner performance email, run a productive calibration session across time zones, and present quality findings to senior Delivery stakeholders with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a BPO or multi-site QA role, either in-house at a BPO or as a client-side quality manager managing multiple BPO partners simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Six Sigma Green Belt or equivalent structured problem-solving background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background working with analytics teams on QA-to-NPS or QA-to-CSAT correlation analysis; experience using AQS (Ambassador Quality Score) or equivalent composite agent performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cross-functional quality improvement programs — investigation skills initiatives, coaching ambassador programs, agent messaging tone efforts — and experience coordinating quality\u0026#39;s role in multi-team rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€80.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€100.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8325039?gh_jid=8325039","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3598843,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8325039,"updated_at":"2026-11-04T17:10:24-05:00","requisition_id":"ONE","title":"Senior Lead Quality, Global English","company_name":"Airbnb","first_published":"2026-10-29T16:48:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality Lead for Global English supports the largest segment of Airbnb\u0026#39;s Community Support partner network, the Global English Volume Tier. This lead oversees the day-to-day quality operation across multiple BPO partners, spanning Resolutions 1, 2, and 3, Dedicated Service Support, Services \u0026amp;amp; Experiences, Dedicated Managed Host Support, and Review Integrity, across roughly 5,000+ GE-language agents globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an execution and leadership role. The Quality Lead is responsible for making the quality program work on the ground: ensuring partner QA teams are calibrated and accountable, translating quality standards into partner behavior, surfacing performance trends early, and driving the actions that close gaps. This Lead will also mentor a group of Partner Quality Leads, who work directly with partners to manage and drive performance; this individual will also work directly with Quality Leaders across our different partners supporting Global English. This Lead will direct the focus and energy of these teams toward what matters, remove blockers, help address areas of opportunity, and hold the overall GE quality program to a consistent standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;GE Quality Program Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the day-to-day execution of the GE quality program across all Volume Tier service lines (R1, R2, R3, DSS, S\u0026amp;amp;E, DMHS, RIT) and all GE partner sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure weekly QA evaluation targets are met across all sites and service lines; monitor evaluation completeness, calibration accuracy, and coaching activity within the GE portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the weekly QA performance reporting cadence, ensuring partner QA teams and Partner Operations Managers receive timely, accurate, and actionable quality data each week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner Network Governance \u0026amp;amp; Accountability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hold GE partner QA teams accountable to the Performance Scorecard results: Agent Saturation Targets, Evaluation Completeness, Calibration Accuracy, Coaching Effectiveness, Actionable Insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain regular engagement with Partner Quality teams: weekly alignment cadences and alignment on monthly business reviews results and actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate partner performance gaps and establish documented action plans where warranted; escalation to the Sr. Leadership for situations that require escalation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the New Site Onboarding process for any new GE partner sites that come online, ensuring they are calibrated to GE quality standards before they scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Calibration \u0026amp;amp; Alignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct calibration sessions across GE partner sites; ensure calibration rigor, so that GE quality is being measured consistently regardless of partner or geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive QA alignment across Quality and Delivery teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insights, NPS Correlation \u0026amp;amp; the AQS North Star\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee NPS Detractor Analysis Insights, to identify drivers of dissatisfaction; work with Delivery, Training, and other stakeholders to address areas of opportunity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Correlate quality results to operational outcomes and KPIs; place quality focus and emphasis accordingly, based on operational measures that require attention.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure GE quality insights are integrated into the weekly partner performance narrative: when scores drop week-over-week, understand drivers and root cause; be able to explain in weekly reviews.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Initiatives\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the GE Training team on critical initiatives, such as Training Flight Simulator and AirReady; Quality\u0026#39;s role is to ensure training artifacts related to Quality are aligned to to our Lead With Hospitality framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate as the GE quality voice in cross-functional working groups, where quality findings have direct implications for process or content change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface patterns from GE evaluations that signal policy gaps, workflow failures, or product issues — not just agent-level coaching opportunities. When the same investigation error appears across three different partner sites in the same week, that is a systemic issue that belongs in OneTrack, not a coaching note.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Operational Cadences\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the GE contribution to the global Quality reporting framework: weekly KPI data by site and language (NPS, Reopen Rate, AQS, 0–60, Throughput) submitted accurately and on time as part of the automated reporting rollout, replacing the current manual slide validation process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure GE partner sites are submitting their own KPI narratives with substance — not high-level summaries or incorrect figures. The QI Lead\u0026#39;s job is to verify narrative quality, not just numbers; this role\u0026#39;s job is to ensure that standard is held across all five partner networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the GE calendar of quality touchpoints: weekly partner performance reviews, monthly calibration sessions, monthly partner business reviews, and quarterly COPC-style partner capability assessments — and ensure the QI Lead team is prepared and present for each.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in Community/Customer Support Quality, Operations, or a related field, with direct experience managing QA programs across BPO or partner networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree, preferably in related field required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience driving partner BPO accountability: running calibration sessions, managing partner QA scorecards, writing and executing improvement plans, and holding BPO QA managers to performance standards in a governance context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of COPC methodology; able to apply COPC evaluation standards, sampling requirements, and calibration governance in a live multi-partner operational environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills: able to read weekly QA performance data, diagnose root causes behind score movements (tenure mix, calibration drift, form changes, workflow updates), and translate that diagnosis into a clear narrative for Delivery and partner leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with QA tooling platforms — Observe.AI, NICE QC, or equivalent — including form design, calibration management, and partner site onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; able to write a sharp partner performance email, run a productive calibration session across time zones, and present quality findings to senior Delivery stakeholders with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a BPO or multi-site QA role, either in-house at a BPO or as a client-side quality manager managing multiple BPO partners simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Six Sigma Green Belt or equivalent structured problem-solving background.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background working with analytics teams on QA-to-NPS or QA-to-CSAT correlation analysis; experience using AQS (Ambassador Quality Score) or equivalent composite agent performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cross-functional quality improvement programs — investigation skills initiatives, coaching ambassador programs, agent messaging tone efforts — and experience coordinating quality\u0026#39;s role in multi-team rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is for an existing vacancy within the organization.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$102,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$128,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7975743?gh_jid=7975743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3461640,"location":{"name":"China"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7975743,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Assistance Engineering","company_name":"Airbnb","first_published":"2026-06-02T04:00:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is CHINA BASED\u0026lt;/strong\u0026gt;. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long\u0026amp;nbsp;term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Learn and share the latest AI/ML technologies with the team across regions( China and the US).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;4+ years of ML engineering experience\u0026lt;/strong\u0026gt;, with ownership responsibility over large-scale software systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluency in both English and Mandarin is essential.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":64270,"name":"China","location":null,"child_ids":[66098,66097,66099,66100,66101,66102,304702,23356,23355,23354,1611,23353],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7755758?gh_jid=7755758","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3398862,"location":{"name":"Remote-USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7755758,"updated_at":"2026-10-02T11:54:30-04:00","requisition_id":"ONE","title":" Senior Machine Learning Engineer, Payments","company_name":"Airbnb","first_published":"2026-03-26T13:02:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Payments is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments org at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments modeling team, our goal is to empower the mission by introducing intelligences and personalizations that optimize Airbnb’s massive daily transaction volume to best collect payments from guests, distribute payouts to hosts while preventing fraudulent transactions from happening.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior ML Engineer for Payments, you will be the catalyst that transforms bold AI innovation - \u0026amp;nbsp;LLMpowered workflow, realtime fraud defenses, and hyperpersonalized checkout flows - \u0026amp;nbsp;into production systems that make Airbnb Payment experience feel effortless and secure; you’ll architect and own end-to-end solutions at global scale, partner closely with product, software, and operations teams to turn complex requirements into elegant, latencyfirst services, and set the technical standard for model governance, continuous learning, and engineering excellence that elevates our entire payments ecosystem while shaping the company’s broader AI strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Spearhead LLM agents, realtime anomaly detectors, and other breakthrough solutions that solve real-world problems and create product magic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, engineering, ops, and data science to spot high leverage opportunities, refine AI/ML requirements, make principled architecture choices, and measure business value with clear, data-driven metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, train, deploy, and operate large-scale AI applications for both batch and streaming workloads, ensuring low latency, high reliability, and continuous improvement via automated monitoring and retraining loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and inspire teammates, fostering a collaborative, experimentation-driven environment where cutting edge research meets production excellence and every engineer is empowered to push AI boundaries at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in applied AI/ML, inclusive MS or PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Python/Java) and data engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven mastery of modern AI/LLM workflows — prompt engineering, fine tuning (LoRA, RLHF), hallucination mitigation, safety guardrails, and rigorous online/offline testing to minimize training/inference drift and ensure reliable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handson experience with at least three of the following: PyTorch/TensorFlow , scalable inference stacks, vector search, orchestration/MLOps platforms (Kubeflow, Airflow), largescale data streaming \u0026amp;amp; processing (Spark, Ray, Kafka)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success designing, deploying, and monitoring production AI systems - e.g. personalization engines, generative content services - complete with drift/cost/latency monitoring, automated retraining triggers, and cross-functional collaboration that translates ambiguous business needs into measurable AI impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior knowledge of AI/ML Applications in the Payments domain is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$223,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8065789?gh_jid=8065789","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3494961,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8065789,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Query Intelligence","company_name":"Airbnb","first_published":"2026-07-14T19:54:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the entire Airbnb digital platform. In this role you\u0026#39;ll focus on query intelligence, the front door of search working on critical, impactful projects that turn what a guest types, taps, or says into a precise understanding of their intent, spanning autocomplete and smart compose, query tagging, query expansion, and intent modeling across Stays, Experiences, and Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Query understanding is where every search begins, and it directly shapes retrieval, ranking, and ultimately the perfect match between guests and hosts. We build cutting-edge AI technologies across the end-to-end search ranking product stack w.r.t. data pipelines, feature and model innovations, serving and experimentation efficiency, leveraging rich signals from various types of data (structured, sequential, image, text, etc) and increasingly large language models at Airbnb. You\u0026#39;ll build the models that parse free-form and natural-language multimodal queries, extract entities and location context, classify intent, and anticipate what guests want before they finish typing. We collaborate closely with teams across Airbnb to develop the ranking solutions and support a healthy marketplace for hosts and guests to further Airbnb\u0026#39;s mission of creating a world where people can Belong Anywhere. Some past publications from the team can be found here:\u0026lt;a href=\u0026quot;https://sites.google.com/view/airbnb-relevance-publications/home\u0026quot;\u0026gt; https://sites.google.com/view/airbnb-relevance-publications/home\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases, with a focus on query understanding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop query understanding capabilities — autocomplete and smart compose, query tagging (sequence tagging / NER), query expansion, and query/user intent modeling — and natural-language (\u0026quot;search in your own words\u0026quot;) search experiences powered by modern NLP and LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage third-party and in-house Machine Learning tools \u0026amp;amp; infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Example projects include: smart compose and language generation for search, LLM-based sequence taggers, LLM-driven query/location expansion, intent classification, and user-intent sequence modeling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in applied Machine Learning, inclusive MS or PhD in relevant fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java / C++ or equivalent) and data engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. natural language processing, personalization, search and recommendation, marketplace optimization).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, Airflow (or equivalent), Kafka (or equivalent), data warehouse (eg. Hive).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying large language models and modern NLP — e.g., sequence tagging/NER, text generation, intent classification, or embedding/representation learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with building natural-language, AI-native and agentic search experiences is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$235,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8232153?gh_jid=8232153","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3562321,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8232153,"updated_at":"2026-10-23T14:52:03-04:00","requisition_id":"REQ52426","title":"Senior Machine Learning Engineer, Trust","company_name":"Airbnb","first_published":"2026-09-24T19:24:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work side-by-side with talented product managers, data scientists, software engineers, fraud intelligence, and operations teams. Together, you\u0026#39;ll design and build ML solutions that have direct, meaningful impact on user trust, business success, and the global Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Machine Learning Engineer on the Trust team, you will actively contribute code and ideas that shape the ML systems protecting millions of Airbnb users. You\u0026#39;ll own and deliver ML projects end-to-end — from designing and training models to productionizing and operating them at scale, while collaborating closely with cross-functional partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll tackle real-world challenges such as account takeover, fake accounts, payment fraud, and bot detection. Your work will help reduce risks posed by bad actors while ensuring the platform remains seamless and welcoming for everyone else. As you develop your skills, you\u0026#39;ll see the tangible impact of your models, helping real users stay safe and confident as they travel, host, and connect on Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product managers, data scientists, software engineers, and operations teams to identify opportunities, scope ML solutions, and refine requirements for new or improved Trust models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and productionize end-to-end Machine Learning pipelines, including feature engineering, model training, evaluation, and deployment — for both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate emerging fraud patterns and threat signals with your teammates, and develop ML-based detections and tools that enable faster, more accurate responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, review, and ship clean, testable code — whether training a new model, improving an existing pipeline, or optimizing a feature for scalability and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large-scale structured and unstructured data to continuously improve ML models for Airbnb product, business, and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, design discussions, and cross-team collaborations to contribute to a high-quality ML engineering culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with trust defense and platform teams to adapt models and systems to an evolving landscape of fraud attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize top-of-funnel fraud detection models to improve early detection and strengthen system-wide fraud defenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore, prototype, and productionize innovative ML models and techniques to detect and counter emerging fraud vectors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore and leverage LLMs and GenAI technologies to advance fraud and abuse detection, investigation, and response capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of industry experience in applied Machine Learning, with a track record of building and productionizing models at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Python (required) and familiarity with Scala, Java, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Machine Learning best practices — e.g., training/serving skew minimization, A/B testing, feature engineering, model selection — and algorithms such as gradient boosted trees, neural networks, transformers, and deep learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ML frameworks and tooling such as TensorFlow, PyTorch, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data engineering and building end-to-end ML pipelines, including both batch and real-time systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test-driven development, incremental delivery, and deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to the Trust and Risk domain (e.g., fraud detection, anomaly detection, identity, account integrity) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s, Master\u0026#39;s, or PhD in CS/ML or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing ML evaluation frameworks, including ground truth, offline and online metrics, and model calibration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with or strong interest in LLMs and GenAI technologies is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8130355?gh_jid=8130355","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520611,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8130355,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Machine Learning Engineer, Trust","company_name":"Airbnb","first_published":"2026-08-14T17:27:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Trust Frontier AI team is where new AI technology for Trust gets invented and proven. We build specialized models for mission-critical trust and safety problems, develop the AI agents and agentic capabilities that automate trust decisions, and create the benchmarks and evaluation harnesses that keep decision quality high as those agents take on more autonomy. We work on problems before the answer is known — prototyping, experimenting, and iterating with our partner teams until a solution proves itself against real business and top line metrics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work side-by-side with talented product managers, data scientists, software engineers, fraud intelligence, and operations teams. Together, you\u0026#39;ll design and build ML solutions that have direct, meaningful impact on user trust, business success, and the global Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Machine Learning Engineer on the Trust Frontier AI team, you will actively contribute code and ideas that shape the next generation of AI systems protecting millions of Airbnb users. You\u0026#39;ll own and deliver ML projects end-to-end, from framing an ambiguous problem and prototyping a solution, to training and productionizing models, to proving impact on top line metrics with front line teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work on abuse behavior detection that spans multiple defenses, on AI agents that make trust decisions autonomously, and on the evaluation and benchmarking work that makes those decisions trustworthy. Much of this work is early: you will help decide what to build, not only how to build it, and you\u0026#39;ll see it through to measurable impact on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Frame and prototype ML and agentic solutions for problems that do not yet have an established approach, in partnership with product managers, data scientists, and front line defense teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and productionize end-to-end Machine Learning pipelines — including feature engineering, model training, evaluation, and deployment — for both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and improve abuse behavior detection that generalizes across defenses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, launch, and iterate on AI agents that automate trust decisions, including orchestration, tool interfaces, and the guardrails that hold quality steady as autonomy increases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build benchmarks, evaluation harnesses, and instrumentation that let us measure agentic and model decision quality objectively, and use them to drive real improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop specialized models for trust and safety use cases, and use LLMs and AI agents to accelerate how we build models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, review, and ship clean, testable code — whether training a new model, improving an existing pipeline, or optimizing a feature for scalability and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large-scale structured and unstructured data to continuously improve ML models for Airbnb product, business, and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with front line defense teams to validate solutions through experiments and holdouts, and quantify their impact on business and operational metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, design discussions, and cross-team collaborations to contribute to a high-quality ML engineering culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-10 years of industry experience in applied Machine Learning, with a track record of building and productionizing models at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2+ years of hands-on experience with LLMs and GenAI technologies, including building with agentic frameworks, orchestration, and evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Python (required) and familiarity with Scala, Java, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Machine Learning best practices — e.g., training/serving skew minimization, A/B testing, feature engineering, model selection — and algorithms such as gradient boosted trees, neural networks, transformers, and deep learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ML frameworks and tooling such as TensorFlow, PyTorch, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data engineering and building end-to-end ML pipelines, including both batch and real-time systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing evaluation methodology for ML or LLM systems — benchmarks, ground truth, offline/online metrics, calibration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity and a bias toward action: you can take a loosely defined problem, scope it, prototype quickly, and drive it to a measurable outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test-driven development, incremental delivery, and deployment practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multimodal models (vision, document, or speech) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to the Trust and Risk domain (e.g., fraud detection, anomaly detection, identity, account integrity) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor\u0026#39;s, Master\u0026#39;s, or PhD in CS/ML or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states.\u0026lt;/a\u0026gt; This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8354382?gh_jid=8354382","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3610799,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8354382,"updated_at":"2026-11-04T18:49:21-05:00","requisition_id":"ONE","title":"Senior Manager, Business Technology Enablement","company_name":"Airbnb","first_published":"2026-11-04T18:49:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Manager to lead BizTech Enablement and Innovation (BEI), BizTech\u0026#39;s solutions partner to the rest of the company. BEI works with Finance, Legal, People, Marketing, Global Operations, Policy and Communications, Design, and other non-technical functions to understand how they work, turn their problems into working solutions, and make sure employees know about and adopt the technology BizTech provides. The team also brings what it learns back to BizTech product teams and vendors to shape their roadmaps. You will report to the Director, Tech Foundations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a strategic leadership role within a large business unit. For the next 18 months, the team\u0026#39;s focus is AI. You will own the company\u0026#39;s approach to AI adoption and impact outside of Engineering, set the vision for AI-enabled work, hold functions accountable to measurable outcomes, and serve as BizTech\u0026#39;s primary partner to E-Team leaders on AI transformation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;More broadly, you will lead how Airbnb\u0026#39;s non-technical functions discover, adopt, and get value from business technology. That covers quick consultations and fast-track solutions, go-to-market for new BizTech services, and building or buying new solutions where existing tools fall short. In the near term, you will define where Airbnb should be on AI-enabled work in two years, build the team and partnerships to get there, and make the trade-offs required to deliver it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role is measured in business outcomes, not tool rollouts: functions that have redesigned their work around technology and AI, defined their own impact metrics, and can show the efficiency and quality gains, supported by a simpler tool landscape with fewer duplicate and unsupported tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help define and own the multi-year strategy for AI adoption and impact across Airbnb\u0026#39;s non-technical functions, aligned with company and Tech priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess current gaps, existing capabilities, and emerging AI trends to anticipate how functions will need to work 18 to 24 months out, and translate that into a roadmap and investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify the tools business teams use by steering them to supported solutions and closing the gaps that lead them to find their own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set organizational OKRs and success criteria for near and long-term initiatives, and hold teams and partners accountable for delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make and communicate hard trade-offs across competing functional demands, platform constraints, and budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior BizTech partner to leadership teams on AI transformation, including regular readouts to executives and senior Tech leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the framework by which each function defines, measures, and reports the business impact of AI, and drive adoption of that framework as a standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a metric-driven accountability culture: clear baselines, targets, and ownership for every function, with a single trusted source of truth for adoption and impact data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor narratives for different audiences, from detailed methodology with data and engineering partners to concise decision framing for executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek feedback from partner teams and use it to improve delivery; raise risks to leadership early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Listen actively and anticipate where change will meet resistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and continuously refine the operating model that connects different technical functions and networks into one coordinated enablement system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the enablement approach for AI usage so functions can build and share AI solutions at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with platform and product teams to influence the AI tooling roadmap based on the needs of non-technical users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct external partner and consulting engagements, including scope, governance, and return on investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set quality, reliability, and security standards for the AI solutions the team and functions build; own operational issues in production and drive the fixes that prevent repeats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sure tech debt and the long-term upkeep of shipped solutions are prioritized across the team\u0026#39;s roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a multi-disciplinary, globally distributed organization including managers, Business Solutions Engineers, Systems Architects, and Program Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a team environment that values constructive debate, risk-taking, and learning from experiments, and that fosters belonging across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build an 18+ month talent plan and a succession pipeline, including hiring at L10 and above.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach, mentor, and grow the team to communicate clearly, resolve conflict early, and build inclusive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pilot new technologies, including AI, with business teams, and hand proven solutions to product owners for long-term support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach leaders across functions to connect AI capabilities to business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish mechanisms that turn learnings from individual functions into reusable patterns across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent BizTech in company-wide AI forums and contribute to hiring committees, talent processes, and Airbnb\u0026#39;s internal AI community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role model Airbnb\u0026#39;s core values and strengthen the company\u0026#39;s mission through the way AI is introduced to employees.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience in business technology, enterprise systems, digital transformation, or technical program leadership, including 5+ years leading managers and multi-disciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record setting and delivering multi-year strategy for a company-wide technology or transformation program with executive visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading business technology consulting, solutions engineering, or IT business partnering for non-technical teams, including influencing product and vendor roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning the quality, reliability, and support of technology solutions in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building trusted relationships with, and influencing, C-level and E-Team executives, including the ability to align or challenge senior leaders on priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on understanding of generative AI tools and agentic workflows, and how they change the nature of non-technical work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical judgment: able to define measurement frameworks, interpret adoption and impact data, and ensure data quality and credibility at an executive level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead through ambiguity and rapid change, including shifting org structures, evolving technology, and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing operating models across multiple teams and organizations without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience attracting, hiring, and developing senior talent and managers across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: experience leading enterprise AI adoption or change management at a large technology company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: experience managing external consulting partners and globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred: ability to travel as needed, approximately 10 to 20%.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8337229?gh_jid=8337229","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3603768,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8337229,"updated_at":"2026-10-30T15:19:06-04:00","requisition_id":"ONE","title":"Senior Manager, Community Policy ","company_name":"Airbnb","first_published":"2026-10-30T15:19:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. This involves solving some of the most complex Trust \u0026amp;amp; Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Senior Manager for Community Policy, you will partner closely with stakeholders across the company to support Airbnb\u0026#39;s strategic objectives. You will lead policy development in the anti-discrimination and safety space, addressing real-world harms and ensuring every host and guest is treated fairly. This role entails understanding the needs of hosts and guests and collaborating closely with our operations, legal, business, design, and product teams. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a seasoned policy leader who loves solving complex problems and collaborating cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have deep expertise in the anti-discrimination space and a track record in safety policies addressing real-world harms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an excellent communicator with exceptional writing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are an adept presenter with experience engaging with all levels of leadership, including senior executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a team player who thrives in a fast-moving environment and brings a strategic mindset and bias toward execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are principled, have meticulous attention to detail, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are experienced at developing and implementing policies and measuring their effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are proactively data-driven: you don\u0026#39;t wait for problems to surface — you seek out data, research, and insights to identify gaps and opportunities to improve policies before they become issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have broad ownership over our policies affecting trust in Airbnb, especially in the anti-discrimination and safety space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead policy development and draft clear and scalable policy frameworks that keep pace with company priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster, build, and maintain relationships with cross-functional stakeholders across the business including Operations, Legal, Anti-Discrimination and Equity, Public Policy, Product, Communications, and Supply, acting as a trusted policy partner who helps teams move forward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide policy operationalization efforts in partnership with cross-functional stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as subject matter expert to provide sound policy guidance for time-sensitive escalations, including from Operations and company leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10-15+ years of experience in a Policy, Legal, or Trust and Safety role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior policy leadership addressing discrimination and safety issues in a complex international setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thoughtful business judgment, strategic thinking, and ability to work well under pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated capacity for critical thinking, research, and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of strong leadership and an ability to independently manage a portfolio of challenging issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in data analysis and leading data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the end-to-end policy process and how to influence policy delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain and simplify complex information to others\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8290025?gh_jid=8290025","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3585226,"location":{"name":"California, United States, Oregon, United States, Washington, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8290025,"updated_at":"2026-10-19T11:40:20-04:00","requisition_id":"ONE","title":"Senior Manager, Content \u0026 Knowledge Architecture","company_name":"Airbnb","first_published":"2026-10-19T11:40:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit, and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Content \u0026amp;amp; Knowledge Management (CKM) team that you would join makes accurate and authoritative information available at scale by creating, editing, and managing metadata and support content—including the public Help Center and internal knowledge bases—used by customers, CS agents, and consuming applications, including AI chatbots.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager, Content \u0026amp;amp; Knowledge Architecture will help establish and evolve the emerging discipline of content engineering—designing, structuring, delivering, and managing content so it’s strategic, scalable, consumable across surfaces, and efficiently adjusted, rather than a collection of one-off articles or chunks—within our organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this leadership role, you\u0026#39;ll own CKM inputs and influence infrastructure that construct and ingest an information layer, which serves various audiences and product surfaces. You will own decisions that determine how knowledge is created, updated, architected, organized, stored, retrieved, and surfaced. You\u0026#39;ll also steer the cross-functional coordination that keeps CKM content aligned with product launches and other business developments or needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead the teams who run taxonomy and ontology, content tooling and AI-focused optimization, as well as content operations planning. You’ll be accountable for how well they perform together: setting direction, clarifying who owns what, and developing the leaders and teams who make it work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We seek someone who sees how systems underneath our content — taxonomy, tooling, authoring processes, information architecture, and operational planning — increasingly determine whether that content reaches the people and machines that need it. You should understand how user-facing content, metadata, measurement and authoring systems, and consuming applications all depend on each other, and you can spot where inconsistency in one area will eventually break something in another. Most importantly, you should view these as a cohesive unit, not several separate functions that happen to share a roof.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and champion the evolving discipline of content engineering within CKM, establishing standards for how knowledge is structured, stored, and delivered across surfaces and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the roadmap for metadata, taxonomy, and information architecture that determines how content is organized, discovered, and reused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering to define and prioritize tooling investment that improves content quality, efficiency, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish governance frameworks that embed standards and quality checks directly into content creation, review, and publishing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the metrics and reporting that give leadership visibility into content health, coverage, and performance, as well as authoring efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steer cross-functional coordination that keeps CKM content aligned with product launches and other business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop the managers and senior team members in your group: set clear goals, give candid feedback, and hold each accountable for results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own talent decisions for the group, including hiring, calibration, promotion, and succession planning, applying clear leveling criteria so people are developed and recognized fairly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define roles and ownership across taxonomy and ontology, tooling and AI-focused optimization, and content operations planning, so everyone in the group knows what they own, what they influence, and where work hands off.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set priorities and allocate resources and capacity across the group’s programs and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach managers on team design and career development for their own teams, and help senior team members grow toward their next role. Sponsor a diverse group of talent and model Airbnb’s belonging behaviors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strategic relationships with senior leaders across Product, Engineering, Analytics, and Design, among others, to ensure knowledge systems keep pace with company-wide priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of technical and data fluency, editorial and operational excellence, and continuous improvement across a diverse team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of progressive experience in content strategy, content operations, or knowledge management, including substantial experience with content systems, taxonomy, and/or information architecture at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of managing managers, with a track record of developing high-performing, distributed teams, and steering them toward a shared strategy and standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience owning talent decisions, including hiring, performance management, calibration, and succession planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in customer support, contact center operations, or a similar global service organization is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in a relevant discipline (Computer Science, Information Science, Technical Writing, or similar) — or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in content strategy, knowledge management, and information architecture, with a demonstrated understanding of AI/ML applications in content operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of content management systems and authoring tooling; practical experience with AI-powered content optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable partnering directly with engineers on system architecture, data structures, and retrieval mechanics — deep technical fluency is essential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, solution-oriented, and able to execute at scale across genuinely distinct disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly developed executive presence, with the ability to build and present business cases to VP/C-level stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to steer and shape the work of multiple related teams and their leaders, removing ambiguity for executing parties and raising the capability of an already-strong team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven people leader who hires, develops, and retains senior talent, coaches leaders through growth and difficult conversations, and builds an inclusive team where people feel they belong.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at joining an established team and leading it through change: earns trust quickly, respects existing expertise, and aligns leaders around shared goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Due to the nature of this position, the successful applicant will need to be based in the State of California, the State of Washington, or the State of Oregon to be able to conduct their work. \u0026lt;/strong\u0026gt;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$245,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":88158,"name":"California, United States","location":null,"child_ids":[],"parent_id":63868},{"id":109320,"name":"Oregon, United States","location":null,"child_ids":[],"parent_id":63868},{"id":108489,"name":"Washington, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8044801?gh_jid=8044801","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3486813,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8044801,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Manager, Field Operations","company_name":"Airbnb","first_published":"2026-07-13T12:04:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Mexico, Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and inspire\u0026lt;/strong\u0026gt; a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely with the Country Manager\u0026lt;/strong\u0026gt; to execute country strategic plans, ensuring alignment between local market execution and national business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and lead territory-level strategies\u0026lt;/strong\u0026gt; for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experiment boldly \u0026lt;/strong\u0026gt;to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across MexicoCCA and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monitor and own business performance\u0026lt;/strong\u0026gt;, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify market trends and opportunities\u0026lt;/strong\u0026gt;, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coach and develop talent\u0026lt;/strong\u0026gt;, building a high-performing team culture that values experimentation, accountability, and continuous growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;14+ years of experience\u0026lt;/strong\u0026gt; in global operations, business development, or marketplace management, with \u0026lt;strong\u0026gt;5+ years in a people-leadership role\u0026lt;/strong\u0026gt; managing and scaling teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep market expertise and strong understanding of the \u0026lt;strong\u0026gt;MexicoCCA travel and hospitality landscape\u0026lt;/strong\u0026gt;, with experience driving local growth and community engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A combination of \u0026lt;strong\u0026gt;operational\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;and commercial, public speaking and marketing skills\u0026lt;/strong\u0026gt; that will allow you to acquire supply across multiple channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A \u0026lt;strong\u0026gt;bold, compassionate, and action-oriented leader\u0026lt;/strong\u0026gt; with a \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;strong bias for action\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; and a proven ability to develop, coach, and empower high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical and strategic thinker\u0026lt;/strong\u0026gt; who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to \u0026lt;strong\u0026gt;influence product, policy, and cross-functional teams\u0026lt;/strong\u0026gt; to unlock new revenue streams and improve host and market performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at leveraging tools, dashboards, and analytics to \u0026lt;strong\u0026gt;assess performance, identify trends, and drive accountability.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in \u0026lt;strong\u0026gt;achieving strong results through others\u0026lt;/strong\u0026gt;, including effective performance management and development of emerging leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Known for creating a \u0026lt;strong\u0026gt;positive, driven, and inclusive team culture\u0026lt;/strong\u0026gt; grounded in collaboration, transparency, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognized as a \u0026lt;strong\u0026gt;go-to leader\u0026lt;/strong\u0026gt; who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and adept at \u0026lt;strong\u0026gt;leading multiple initiatives simultaneously\u0026lt;/strong\u0026gt;, turning strategy into action and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience \u0026lt;strong\u0026gt;growing supply and building partnerships with community and host groups\u0026lt;/strong\u0026gt; is highly valued.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position needs to be based in Mexico City, ideally within commuting distance of our office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$191,666.67\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$237,500 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":22291,"name":"Mexico City, Mexico","location":"Mexico City, Distrito Federal, Mexico","child_ids":[],"parent_id":63872}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8167113?gh_jid=8167113","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3534422,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8167113,"updated_at":"2026-10-26T15:32:29-04:00","requisition_id":"ONE","title":"Senior Manager, Intelligence \u0026 Advocacy","company_name":"Airbnb","first_published":"2026-09-28T15:01:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Fraud \u0026amp;amp; Safety Delivery (FSD) is at the heart of keeping Airbnb safe for the millions of hosts and guests who trust our platform every day. As part of Global Operations, FSD investigates and enforces on fraud and safety cases across the full user lifecycle, from account creation to post-stay, leveraging a team of internal and partner agents operating 24/7 across the globe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Intelligence \u0026amp;amp; Advocacy team is FSD’s proactive intelligence and regional advocacy function. Fraud Intelligence hunts emerging threats before they scale, turning raw signals into platform defenses faster than bad actors can adapt. Global Trust Advocacy ensures that what works globally actually works locally, owning regional legal requirements, cultural nuances, and compliance considerations across APAC, EMEA, and LATAM. Together, this team is why Airbnb stays ahead of novel fraud, and why global strategies hold up in every market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Manager, Intelligence \u0026amp;amp; Advocacy, you\u0026#39;ll lead two teams: the Fraud Intelligence (FRINT) team and the Global Trust Advocacy (GTA) team. You\u0026#39;ll sit on the FSD leadership team and report directly to the Director of Fraud and Safety Investigations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;These two teams share a common purpose: staying ahead of what\u0026#39;s coming and making sure Fraud \u0026amp;amp; Safety Operations\u0026#39; (FSO\u0026#39;s) strategies actually work in the real world. FRINT finds fraud before it scales. GTA ensures global playbooks land in every market, without breaking local policy, compliance, or cultural context.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own three outcomes for the org:\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;lst-kix_list_1-0 start\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Proactive intelligence: Lead a team that identifies and disrupts novel fraud threats before they scale, turning raw signals into platform defenses faster than bad actors can adapt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regional compliance and advocacy: Understand regional legal requirements, local compliance, and cultural nuances across FSO queues, ensuring enforcement is locally appropriate and globally consistent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global-to-local translation: Ensure that every global playbook, product launch, and policy built lands cleanly in local markets, without creating compliance risk or impacting local user experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead the Intelligence \u0026amp;amp; Advocacy team\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;lst-kix_list_1-0\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Manage the Fraud Intelligence manager and three Global Trust Advocacy regional leads (APAC, EMEA, LATAM) — building a high-performance, distributed team with clear goals, regular coaching, and a strong culture of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the strategy and operating rhythm for how Intelligence \u0026amp;amp; Advocacy delivers against I\u0026amp;amp;I\u0026#39;s roadmap and FSD\u0026#39;s organizational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Intelligence \u0026amp;amp; Advocacy on the FSD leadership team — bringing the proactive intelligence and regional advocacy perspective to org-wide decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deepen strategic relationships with regional GMs, Country Managers, and local leadership across every market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Drive fraud intelligence strategy\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;lst-kix_list_1-0\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Own the strategic direction of FRINT — the team responsible for proactively identifying, analyzing, and disrupting novel fraud threats before they scale across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the team\u0026#39;s intelligence cycle: detecting anomalies and emerging patterns, analyzing fraud networks and threat actor methodologies, implementing real-time mitigations via grigri and live rules engines, and reporting findings to leadership and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Trust Engineering, Data Science, and Product to translate intelligence findings into automated detection rules, platform defenses, and upstream policy changes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Own global trust advocacy and regional compliance\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;lst-kix_list_1-0\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Understand\u0026amp;nbsp;regional compliance, local legal requirements, and cultural nuances across FSO queues — serving as the authoritative voice on what global enforcement strategies need to adapt to work locally\u0026amp;nbsp;and advocate for localized solutions to enable regional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure global playbooks built by GM and platform teams translate\u0026amp;nbsp;well\u0026amp;nbsp;to local execution — proactively identifying where global-default approaches create compliance risk, cultural friction, or operational gaps in non-US markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead structured stakeholder engagement with Country Managers, regional business leads, Legal, Public Policy, and Supply teams across APAC, EMEA, and LATAM — hosting QBRs, forums, and recurring syncs that build trust and surface regional priorities early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate regional risk signals into standardized intelligence briefs that feed directly into FSO planning, product roadmaps, and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Influence and partner cross-functionally\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;lst-kix_list_1-0\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with Product, Engineering, Data Science, Legal, Public Policy, and regional business teams to ensure FSO\u0026#39;s proactive intelligence and regional needs are represented early in planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex fraud intelligence and regional compliance considerations clearly to executive and senior leadership audiences — making the invisible visible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a thought partner to peers on the FSD leadership team, helping the org make better decisions through proactive intelligence, regional insight, and advocacy for localized execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in trust and safety, fraud intelligence, risk operations, or a related field — with a track record that spans both deep analytical work and cross-functional leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing teams, including experience managing managers — you know how to build team capability, set clear expectations, and develop people toward greater autonomy and scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in fraud intelligence, risk strategy, or threat analysis — you understand how fraud actors operate, how detection systems work, and what it takes to stay ahead of evolving tactics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of regional and international trust and safety dynamics — you\u0026#39;ve navigated local legal requirements, regulatory landscapes, and cultural nuances across multiple markets, and you know how global-default strategies break down in practice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional influence skills — you know how to build credibility with regional business leaders, Legal, Policy, and Product partners, and how to translate FSO needs into language that moves roadmaps and decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical depth — you can interpret large volumes of data, surface insight from ambiguous signals, and build compelling cases from both quantitative and qualitative inputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, direct communicator — you produce authoritative intelligence products and present regional risk assessments to executive audiences with confidence and precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in a global, distributed team environment — you thrive across time zones, cultures, and organizational contexts without losing clarity or accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with fraud detection tooling, rules engines, or intelligence platforms is a strong plus — you don\u0026#39;t need to build them yourself, but you understand how they work and what your team needs to succeed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$175,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$220,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5601,"name":"Trust and Safety","child_ids":[],"parent_id":73698}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8175521?gh_jid=8175521","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3538189,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8175521,"updated_at":"2026-10-05T22:33:31-04:00","requisition_id":"ONE","title":"Senior Manager, Platform Product Management (Payments)","company_name":"Airbnb","first_published":"2026-09-02T21:58:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;At Airbnb, we maintain and extend a world-class payments platform that is the engine of commerce and trust for our global community. This platform currently supports 220 countries and over 65 currencies, connecting dozens of payment providers and processing billions of dollars annually. To enable and support growth of the marketplace, we continually innovate unique ways for guests to pay for stays and experiences that are memorable and in many cases life changing.\u0026amp;nbsp; Whether it\u0026#39;s providing accepting relevant forms of payments, breaking payments into more manageable parts, or combining payments for several individuals seeking to travel and share together, Airbnb strives to make paying trips as simple as possible, while protecting our guests and hosts with security and assurances we have their backs every step of the way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Within the payment organization, the platform team comprises individuals that manage our products and experiences related to checkout, payment methods, risk, compliance, and hosts payouts.\u0026amp;nbsp; We are seeking a strong Senior Platform leader to manage all aspects of our \u0026lt;em\u0026gt;guest payment\u0026lt;/em\u0026gt; capabilities and experiences.\u0026amp;nbsp; This includes enabling new global and local payment methods, onboarding and validating methods with our processing partners, managing post transaction interactions such as refunds and transaction reporting, and finally creating and expanding our growing portfolio of installments and financing solutions to help pay for trips and trip related services.\u0026amp;nbsp; This role is a key leadership position within the platform product organization and will report into our Global Director of Payments Platform Product management.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver and evolve Guest Payments Platform Strategy \u0026amp;amp; Roadmap: Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience.\u0026amp;nbsp; This also includes product leadership working alongside engineering on redundancy,vaulting, processor performance and optimization and availability across the entire payment funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Execution \u0026amp;amp; Delivery: Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Cross-Functional Teams: Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team Leadership \u0026amp;amp; Development: Lead, mentor, and develop a high-performing team of senior platform managers, fostering a culture of excellence and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to overarching Payment Platform Strategy: Act as a key contributor to the broader payments platform strategy, providing expert insights on the competitive landscape, emerging technologies, and consumer trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Management \u0026amp;amp; Communication: Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and other cross-functional partners to ensure alignment and influence outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: Define and monitor key product metrics, ensuring product quality and continuous improvement to meet operational and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven product management experience with a deep understanding of stakeholder needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with non-product teams such as legal, tax, compliance, risk, and payments operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience working with Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup experience: comfortable with a fast pace, changing needs, and limited resources. Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global perspective: experience building products for different countries and cultures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8346184?gh_jid=8346184","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3607533,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8346184,"updated_at":"2026-11-02T21:24:56-05:00","requisition_id":"ONE","title":"Senior Manager, Public Policy, Pacific Northwest","company_name":"Airbnb","first_published":"2026-11-02T21:24:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb’s public policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small. We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Public Policy team aims to work closely with politicians, regulators, and the broader public to introduce them to Airbnb, highlight the significant social and economic contribution our business makes to local areas and its residents, and showcase best practices from around the world. We want policymakers to understand the regulatory challenges that affect our community and find models that are good for cities and our thriving local communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Across the region, we are engaged in well over a hundred local conversations and negotiations with governments big and small, and our skilled colleagues and network of activists across the region engage not only governments at local, regional and national levels directly but also use innovative advocacy strategies that actively involve our community in making the case for fair, progressive home sharing rules, and innovative approaches to local experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager, Public Policy will lead government relations, campaign and engagement strategies in the Pacific Northwest, focused on engagement with local officials and regulators. The Senior Manager, Public Policy must be able to build trust and talk to local authorities to help them understand the contribution our community makes, and engage them in the process of partnerships that embrace the potential of the collaborative economy. The Senior Manager, Public Policy must demonstrate excellent project management skills and a consistent ability to think creatively about problems and solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop public policy campaigns aimed at mitigating risks, promoting growth and advancing Airbnb and our host’s interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop and execute the public policy strategy, concentrating mainly on influencing the development of policy and regulations impacting host eligibility and the platform throughout the assigned region.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in associations, meetings, and events with government, elected officials and other stakeholders, in order to help advance the company’s advocacy initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop communications, local stakeholder engagement strategy and partnership programs; establish new and maintain existing relationships with an extensive network of contacts, including government officials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research, analyze, distill and synthesize ordinances and bills and effectively articulate Airbnb’s positions to policymakers at both the local and state levels of government. Must also be able to effectively advocate and influence multiple external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage local consultants and agencies to support policy efforts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze legislation and regulation and\u0026amp;nbsp; local issues that may have pan-regional implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures progress is reported regularly, and roadblocks flagged in a timely fashion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 10+ years experience with direct legislative lobbying and\u0026amp;nbsp; working in public policy in a political, governmental, consulting or regulatory context\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in direct government relations and public policy advocacy at the local and state levels of government.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly get up to speed on complex technical and regulatory issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects and navigate a complex matrix organization with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extremely creative; takes an entrepreneurial approach to the work with proven track record\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and critical thinking skills; ability to resolve complex and unfamiliar problems in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator with great presentation and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acute attention to detail; extremely organized and able to help keep others organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to exercise judgment and maintain confidentiality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embraces challenges with a positive and solutions oriented approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about Airbnb and the collaborative economy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Oregon or Washington state to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$168,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":5600,"name":"Public Policy","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8275755?gh_jid=8275755","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3580503,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8275755,"updated_at":"2026-10-16T03:11:31-04:00","requisition_id":"ONE","title":"Senior Manager, Safety","company_name":"Airbnb","first_published":"2026-10-16T03:11:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;No global movement springs from individuals. It takes an entire team united behind something big. On the Delivery team at Airbnb, we\u0026#39;re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that\u0026#39;s why we\u0026#39;re working so hard to build the world\u0026#39;s most loyal travel community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. Our India Global operations hub delivers several of Community Support\u0026#39;s most sensitive and complex specialty services, working as one team with our global process leads. We are looking for an agile, operationally strong leader who knows how to motivate and inspire teams in a cutting-edge and fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Manager, Safety you will own end-to-end delivery for a portfolio of Global Operation\u0026#39;s most sensitive and highest-severity specialty services, spanning close to 200 team members across Specialists, Team Specialists, Supervisors and Managers. You will be accountable for KPIs, people and the overall health of the business, with direct exposure to user-safety, regulatory and financial-loss risk and the authority to make final calls on complex, irreversible decisions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will act as senior delivery partner to the global process leads for your services — translating global agendas into on-the-ground execution and giving those leads a single accountable counterpart at site. You will be expected to build and maintain trusted relationships with senior stakeholders while constantly looking for opportunities to streamline and optimize our operations. As our portfolio evolves, you should expect the mix of services in scope to change, and be comfortable picking up new skills and queues as the business requires.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Drive delivery performance across the portfolio:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the day-to-day operations of the services in scope, driving the highest level of performance from the teams and establishing the right performance management and coaching structure and cadence in collaboration with Delivery leaders and Quality teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, monitor, report and improve efficiency and quality metrics for each service based on its performance scorecard, keeping Global operations in India aligned to global standards while accounting for local nuance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt and pre-empt adaptations of the performance management structure based on shifting business priorities, volume patterns and peak planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a data-driven lens to occupancy, SLA, capacity and workforce decisions, and make timely calls when the numbers move\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Lead and grow a multi-layered leadership team:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a mixed layer of leadership — a Manager alongside Supervisors reporting in directly — which means being comfortable leading junior leadership hands-on rather than only through a manager layer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach Supervisors on daily performance management as readily as you set quarterly direction, and stay close enough to the floor to spot execution gaps early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Managers and Supervisors to ensure high employee engagement and delivery of a world class experience for both our community and our internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee team structure, recruitment, onboarding, training and upskilling plans, and build a credible succession and cross-skilling pipeline across the portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a focused, visible leader who creates supportive connections across the whole team through open communication, and who carries teams through change and periods of instability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Partner with global process leads and eliminate functional silos:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of global Ops priorities and make sure ACC delivery is set up to execute them — owning the on-the-ground landing of global programmes to timeline and quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface operational pain points early enough to influence global design rather than after the fact, and carry ACC best practice back into the global forums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across services and with Quality, Training, Business Process Improvement, Analytics and WFM to eliminate functional and working silos, so process changes land consistently rather than function by function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feed insights into process, policy and tooling improvements, and drive relationships and coordinate requests with shared services teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the global consolidation agenda where ACC is scaling towards becoming the primary or sole servicing site for a skill, ensuring transitions land without disruption to the community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Manage senior and executive stakeholders:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible and accountable for executive and senior leadership stakeholder management, adapting your communication to the audience and remaining flexible and available to our leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a deep understanding and expertise of our operations, workflows, policies and systems, so you can assess cases yourself and make the right call on what needs to be done to solve our users\u0026#39; issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent ACC credibly in global forums, holding policy, quality and risk conversations independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Work with the long term in mind to reduce the volume and severity of complex cases:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and understand the common themes behind complex cases and escalations, close the loop, and set up the right forums to solve root causes with cross-functional teams across Global Ops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional Airbnb teams to champion improvements to our process, policies and product that improve the customer experience and reduce community escalations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong end-to-end frontline operations management experience in a customer-facing environment, with a track record of owning KPIs, people and business health for a large team; overall experience of minimum 13 years.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly agile — able to pick up new skills, services and queues quickly, and to re-prioritize as the portfolio and global agenda shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced people leadership, performance management, coaching and mentoring experience, including leading through both a manager layer and direct supervisor relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating hands-on with junior leadership: coaching Supervisors on daily execution while holding a longer-term agenda\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment with visibility to sensitive, confidential and potentially traumatic content, and to support a team working with the same\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in complex case management with VP-level stakeholders and above preferred; crisis management or Trust \u0026amp;amp; Safety experience in a marketplace business is an advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong influencing, presentation, interpersonal and teamwork skills — able to work collaboratively and consultatively across expansive business partner organizations, including global process leads and shared services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle multiple complex, fast-moving situations at once and make sound decisions with incomplete information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with strong project management skills, able to switch between very tactical, urgent work and long-term planning or programme management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and a data-driven approach to operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy, strong attention to detail, and the ability to prioritize and deliver in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to take a team through significant change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent required; MBA or other Master\u0026#39;s degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to flex working hours to respond to global business demand; a high level of reactivity is expected\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable to work in 24*7 rotational shifts with your team, and work from office in Gurugram.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹4,900,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹7,000,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8259671?gh_jid=8259671","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573946,"location":{"name":"Remote - United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8259671,"updated_at":"2026-10-06T15:54:33-04:00","requisition_id":"ONE","title":"Senior Manager, Technical Brand \u0026 Content","company_name":"Airbnb","first_published":"2026-10-06T15:54:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, our cross functional Tech Operations and Programs team helps enable Tech organizations to execute and deliver on high impact programs and initiatives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will decide what the engineering world knows about Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Our engineers solve hard problems at scale across infrastructure, data, and applied AI — and they write about that work well. Almost none of the engineers we\u0026#39;d most like to hire have ever seen it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll change that, and the change is measurable. A year in, senior candidates should arrive already able to describe our technical work accurately, because they found it before we found them. Our engineers should be recognised names in their fields rather than anonymous authors. Airbnb should be the source people cite on at least one technical domain. And the strongest engineers in the market should have a reason to choose us that has nothing to do with the offer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;That is a rare kind of impact for this discipline. Most tech brand roles are asked to manufacture credibility that isn\u0026#39;t there. Here the engineering is genuinely strong and already documented — the gap is that it doesn\u0026#39;t travel. You\u0026#39;d be building the function that closes it, with real autonomy, very little inherited process, and direct access to engineering leaders and our CTO.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the editorial engine. Run the Airbnb Tech Blog end to end: sourcing topics from teams, coaching engineer-authors, editing to a high bar, and moving posts through legal, security and comms review without letting them stall. Set and hold a publishing rhythm the org can rely on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find the cross-team narratives. Our biggest gap is that individually strong posts never add up to a story. You\u0026#39;ll work across orgs to identify the themes that connect work from multiple teams, and publish them as connected sets — while each domain keeps publishing in depth for its own specialists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build our voices. Help our engineers and technical leaders develop genuine public presence: bylines, talks, speaker coaching, and a pipeline of new voices. This includes partnering closely with our CTO to establish his public technical presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own distribution. Establish our canonical home on an Airbnb-owned domain, stand up the surfaces we\u0026#39;re missing including video, and decide what our social channels are for. Publishing well and distributing poorly is the pattern we\u0026#39;re here to break.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run our external presence. Set conference and event strategy — where we speak, where we sponsor, where we skip — and manage what we host ourselves. Own our academic collaborations and technical media relationships, and the budget and vendors behind all of it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steward our open source presence. Make sure what Airbnb claims publicly is accurate and actually maintained, and that the projects carrying our name reflect how we want to be seen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prove it works. Partner with Talent Acquisition to connect this work to hiring outcomes — inbound share of the senior pipeline, offer acceptance at staff level and above in ML and infrastructure — and be honest about what is and isn\u0026#39;t attributable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Substantial experience in technical content, developer relations, engineering communications or technical editorial — including time spent working directly with engineers, not adjacent to them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency. You don\u0026#39;t need to write production code, but you need to hold your own in a systems design conversation, read a design doc, and judge whether a draft post says anything real. Credibility with staff engineers is the difference between this role working and not working.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Editorial judgment and hands-on craft. You can edit an engineer\u0026#39;s draft into something sharper without flattening their voice, and you know the difference between a post that teaches something and one that announces something.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence without authority. Nothing you need is owned by you. You\u0026#39;ve built systems and incentives that got busy senior people to produce, rather than relying on persistence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program discipline. You\u0026#39;ve owned events, budgets and vendors end to end, and you\u0026#39;re comfortable with the unglamorous half of the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurement literacy. You connect brand work to funnel outcomes, and you\u0026#39;re straight about the limits of attribution rather than reaching for impressions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Judgment on risk. You\u0026#39;ve navigated legal and security review, and you know what shouldn\u0026#39;t be published as well as what should.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience migrating a technical publication between platforms, including the SEO and redirect work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running or fixing an open source program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping a senior executive build a public technical presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI and ML engineering topics, and with academic or research communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Video or multi-format content experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$192,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$237,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8077683?gh_jid=8077683","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499660,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8077683,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Manager, Technical Program Management (Search \u0026 AI Foundations)","company_name":"Airbnb","first_published":"2026-07-21T15:29:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we\u0026#39;re looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure team to lead AI Platforms initiatives spanning Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). This person will partner with our engineering \u0026amp;amp; product teams to build/enhance data-driven decision making across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will collaborate closely with the Machine Learning (ML) engineers, infrastructure engineers and product managers\u0026amp;nbsp; from across Airbnb to develop holistic solutions that ensure a vibrant and equitable marketplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI) teams power the ranking, recommendations, model infrastructure, and search intelligence capabilities that make up a core part of Airbnb\u0026#39;s AI Platforms, including: Search Ranking for Stays, Experiences, and Services, Home Page Recommendations, Search Bar AutoSuggest and Autocomplete, Marketing Technology, and the ML infrastructure and platform capabilities that support them. The team also creates the fabric for personalization and the underlying model infrastructure, used both on and off platform for Airbnb. We collaborate with many teams including Search Infrastructure, Guest and Host Experiences, MDX, Marketing, CS, and Trust, and many more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their AI/ML expertise to resolve strategic challenges that align with Airbnb’s larger goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, and make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;13+ years in technical program management function, with at least 8 years of experience managing a team of TPMs, creating a culture of inclusiveness and sustainability\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated experience in search relevance, natural language search, and recommendation systems. Experience with applying GenAI/LLM technologies on search is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Familiar with A/B testing, incremental delivery and deployment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to ramp up quickly and learn new technologies with minimal lag time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent written and oral business communication and people skills, with the ability to influence stakeholders.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$232,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$282,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8243710?gh_jid=8243710","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566928,"location":{"name":"Dublin, Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8243710,"updated_at":"2026-10-01T05:38:59-04:00","requisition_id":"ONE","title":"Senior Manager, Vendor Operations \u0026 Customer Support","company_name":"Airbnb","first_published":"2026-10-01T05:38:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Every year, millions of guests and Hosts across EMEA and LATAM reach out to us at moments that matter, a booking that fell through, a stay that didn\u0026#39;t go to plan, a question that needs a clear answer in their own language. How we show up in those moments decides whether they come back.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a senior operations leader to own that outcome. You\u0026#39;ll lead a network of outsourced BPO partners delivering customer support across one of Airbnb\u0026#39;s most complex regions, and you\u0026#39;ll be accountable for the quality our community actually experiences, measured above all by NPS.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a performance leadership role, not an administrative one. You\u0026#39;ll build the frameworks, insight loops and performance culture that genuinely move partner performance, and you\u0026#39;ll lead a team of Partner Operations Managers who make that happen across every language, market and site.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What we\u0026#39;re looking for:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience managing outsourced BPO partners and vendor relationships across multiple locations, ideally spanning EMEA, LATAM or another complex multi-region remit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of improving customer experience metrics at scale (NPS or CSAT), not just reporting on them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership, including leading managers or senior individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating across multiple markets and languages in a fast-moving, ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading through operational incidents or crises, knowing who to pull in across the business and how to drive resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration, working closely with internal teams such as Workforce Management, Quality, and Country \u0026amp;amp; Business Operations to land changes that improve outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Lead vendor delivery and performance\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end customer support delivery across a network of outsourced partners in EMEA and LATAM, spanning multiple channels, languages and service tiers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold partners accountable to committed performance across NPS, quality, resolution, service level, efficiency and cost,\u0026amp;nbsp; including the difficult conversations when results fall short\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear, outcomes-driven performance frameworks and a standardised operating playbook so delivery is consistent across every site and market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead monthly and quarterly business reviews with partner leadership and Airbnb senior leadership, moving the conversation from reporting to committed, dated actions and updates on progress across key initiatives and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with leaders across the business and use them to unlock performance rather than to manage escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand all the contributing factors of performance and make deliberate trade-offs between quality, capacity and cost\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Raise the bar on NPS through insight\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose what is genuinely driving performance gaps, market, language, tier, partner, agent tenure, contact driver, policy or product and separate signal from noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn that diagnosis into robust, clear, time-bound improvement plans with named owners, and drive them to a measurable NPS outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring the voice of the customer upstream: where the root cause sits in policy, product or process, make the case for the fix with evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test, scale and retire performance interventions with discipline, so what works becomes standard and what doesn\u0026#39;t is stopped quickly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Grow a strong team\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and develop a team of Partner Operation Managers, building deep capability in performance diagnosis, partner influence and data fluency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear expectations and a high bar, give direct and useful feedback, and create real development paths for your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a team culture that is inclusive, curious and resilient, working effectively across many cultures, languages and time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow your own successors , make the team stronger than you found it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Collaborate to make performance consistent\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work across regions and shared services within Community Support so strong performance is designed in globally, not rebuilt locally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Workforce Management, Quality, Learning \u0026amp;amp; Development, to land the operational changes that improve customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the rollout and adoption of strategic customer experience initiatives, and be a clear voice for what will and won\u0026#39;t work in market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt and share external best practice in partner performance management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Drive trust and repeat business at market level\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Country \u0026amp;amp; Business Operations (CBO) teams on cross-functional, market-specific initiatives that build trust and drive repeat business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate market-level commercial and community priorities into support delivery decisions and translate support insight back into market strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring local nuance into a global operating model: what earns trust in one market is not what earns trust in another, and the plan should reflect that\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What success looks like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Headline metric: NPS across EMEA and LATAM supported languages, at or ahead of target.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Supporting outcomes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Quality, resolution and service level performance consistently meeting commitments across every partner site\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Every performance gap has a clear, evidenced root cause and a live plan with a named owner and a date\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiency and cost-per-contact managed within plan, without trading away customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A standardised operating playbook adopted across the partner network, with measurably less variance between sites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A high-performing, engaged POM team with strong internal mobility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational execution plans for peak travel periods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Market-level trust and repeat-business initiatives delivered with CBO, with measurable impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years\u0026#39; experience in customer support, service delivery or partner/BPO operations, including significant time at senior level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of owning and improving customer experience metrics at scale, ideally NPS or CSAT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Substantial experience managing outsourced partners or vendors, including performance management accountability and QBR ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading and developing managers or senior individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical capability — comfortable interrogating data yourself, not only consuming a dashboard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in a global, matrixed, multicultural organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in business or a related field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience across both EMEA and LATAM, or another multi-region remit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onshore and offshore delivery experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional language relevant to the region (Spanish, Portuguese, French, German or Italian)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a marketplace, travel or two-sided platform business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI and automation in customer support and how to deploy it without eroding trust\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€124.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€155.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":154,"name":"Dublin, Ireland","location":"Dublin, Ireland","child_ids":[],"parent_id":64282}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8336959?gh_jid=8336959","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3603654,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8336959,"updated_at":"2026-10-30T11:48:25-04:00","requisition_id":"ONE","title":"Senior Market Manager","company_name":"Airbnb","first_published":"2026-10-30T11:48:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Homes Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will lead a team of Market Associates responsible for a high-velocity, input-driven account management motion supporting our long tail of Small/medium sized Hosts. You will own execution excellence across rapid optimisation workflows, holding the team accountable to activity-based KPIs while driving consistent, scalable impact across the region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also serve as a key stakeholder and operator for all scaled supply acquisition and retention initiatives within your assigned territory. This includes organising and executing regional roadshows and events, developing strategies to grow and retain supply, and rapidly scaling best practices across the team. The role partners closely with Host Services and Community teams to ensure seamless delivery, strong host engagement, and measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role plays a critical role in driving host quality, supply performance, and campaign effectiveness at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage a team of Market Associates executing a high-volume, transactional optimisation motion, with a strong focus on input-based KPIs that drive improvements in listing performance, host quality, and overall supply health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for regional business performance, including input and output metrics, supply optimisation results and host quality KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Serve as an active stakeholder and operator across all scaled outreach initiatives, partnering closely with Host Services and Community teams to ensure campaigns, roadshows, and regional events are delivered consistently, efficiently, and at scale.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor performance dashboards and scaled campaign results, identify trends or gaps, and adjust team focus to improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify operational bottlenecks, tooling gaps, or process inefficiencies and partner cross-functionally to improve scale, speed, and consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and develop team members to excel in a fast-paced, metrics-driven environment while preparing high performers for future growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually test, refine, and standardise scaled account motions and best practices, codifying what works and rapidly rolling it out across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May help design, launch, and scale targeted outreach campaigns for Solo and Small Hosts—partnering cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build new communication channels to increase reach, engagement and impact within this cohort\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years relevant experience managing teams, preferably scaled account management teams, with a strong interest in people management and team development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in operations, sales or leading projects in a performance-driven environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in fast-paced, high-volume workflows with clear metrics and performance goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organisational and program execution skills, with the ability to manage multiple priorities at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-oriented mindset with the ability to use dashboards and insights to guide decisions and coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and confident communicator who can translate strategy into actionable guidance for frontline teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to partner cross-functionally and follow through on shared goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some Marketing experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£72,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£85,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7587869?gh_jid=7587869","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3354312,"location":{"name":"Sydney, Australia"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":7587869,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"MULTI","title":"Senior Market Manager, Hotels","company_name":"Airbnb","first_published":"2026-02-04T20:53:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian \u0026amp;amp; New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team’s mission is to grow and expand our\u0026amp;nbsp; the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb\u0026#39;s market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb\u0026#39;s mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular high-stakes prospecting and executive pitch meetings with senior partner stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct optimisation calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategies for effective pipeline and conversion management of deals and prospective hotel partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply within your assigned geography.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with teams such as product, marketing, communications, public policy, legal, tax and customer support to ensure Airbnb\u0026#39;s long-term market success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand\u0026#39;s presence and commitment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in new sales, business acquisition, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of technology or travel industry experience is a plus, highlighting the value of sector-specific knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasising the importance of data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritisation skills, showcasing the initiative and organizational capabilities required for the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role is based\u0026amp;nbsp; in Sydney\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company\u0026#39;s mission and sector.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":149,"name":"Sydney, Australia","location":"Sydney, New South Wales, Australia","child_ids":[],"parent_id":64277}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8351488?gh_jid=8351488","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3609665,"location":{"name":"Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8351488,"updated_at":"2026-11-04T04:04:21-05:00","requisition_id":"ONE","title":"Senior Market Manager, Luxe","company_name":"Airbnb","first_published":"2026-11-04T04:04:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;As a Senior Market Manager, Luxe, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining\u0026amp;nbsp; deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;You will work with Luxe Guest Services, Content \u0026amp;amp; Quality, and cross-functional teams to ensure every home meets Airbnb Luxe\u0026#39;s standards. This role is equally focused on strategic growth and day-to-day excellence - you\u0026#39;ll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Supply Acquisition \u0026amp;amp; Pipeline Development\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Compellingly articulate Airbnb Luxe\u0026#39;s value proposition across all formats — phone, email, in-person — tailored to the luxury audience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Market Development \u0026amp;amp; Launches\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Host Account Management \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Support onboarding of new listings for assigned hosts, ensuring a seamless experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Design and deploy strategies to manage and optimize long-tail hosts across your markets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Improve listing bookability through performance analysis and targeted host education\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration \u0026amp;amp; Escalations\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content \u0026amp;amp; Quality, Product, Policy) for escalated issues and strategic initiatives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Serve as an effective \u0026quot;air traffic controller\u0026quot; — routing host requests to the right internal resources while maintaining direct host accessibility\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Cascade host feedback to relevant stakeholders to inform product and policy decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Educate hosts on significant product updates, policy changes, and platform best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;6+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Experience working cross-functionally across teams to influence change and drive results\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Excellent negotiation skills and the ability to close complex, high-value partnerships\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Japanese and English proficiency required\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Mindset\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Deep alignment with Airbnb\u0026#39;s mission and a passion for the luxury travel and homes space\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;A consultative, relationship-first approach — you build trust before you close deals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Proactive, solutions-oriented, and self-directed; you don\u0026#39;t wait for problems to escalate\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;Collaborative by nature — you understand that success in this role is a team sport\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;This role requires proximity to the Japan Market, with the ability to \u0026lt;strong\u0026gt;travel up to 50% \u0026lt;/strong\u0026gt;of the year into markets across Japan and for team offsites.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":57796,"name":"Sales","child_ids":[],"parent_id":73691}],"offices":[{"id":64274,"name":"Japan","location":null,"child_ids":[625],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8167204?gh_jid=8167204","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523394,"location":{"name":"Vietnam"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8167204,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Market Manager, Vietnamese Speaking (Bangkok Based) ","company_name":"Airbnb","first_published":"2026-08-31T10:49:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The role needs to be physically based in Bangkok, Thailand.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings and events with Core Hosts in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience in partnership, Business development, sales, or account management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Tech (Travel tech is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in Vietnam is a must\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline or book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to travel to Vietnam depending on business needs\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent in Vietnamese and English is a must\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73691,"name":"Sales \u0026 Partnerships","child_ids":[73679,73676,247,57796],"parent_id":60666}],"offices":[{"id":62968,"name":"Bangkok, Thailand","location":"Bangkok, Bangkok Metropolis, Thailand","child_ids":[],"parent_id":64273}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8141266?gh_jid=8141266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3523394,"location":{"name":"Bangkok, Thailand"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8141266,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Market Manager, Vietnamese Speaking (Bangkok Based) ","company_name":"Airbnb","first_published":"2026-08-19T08:55:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and onboard new, high-quality supply in your assigned geography\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to handle operational complexity and ability to maximize the impact of resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Airbnb in external meetings and events with Core Hosts in your market\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular optimization calls and business reviews with your partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience in partnership, Business development, sales, or account management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Tech (Travel tech is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in Vietnam is a must\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong time management and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of being able to effectively work a leads pipeline or book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to get things done with constantly changing priorities, projects, and deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to travel to Vietnam depending on business needs\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Charismatic self-starter who is resourceful and self-sufficient\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent in Vietnamese and English is a must\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our commitment to inclusion \u0026amp;amp; belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73691,"name":"Sales \u0026 Partnerships","child_ids":[73679,73676,247,57796],"parent_id":60666}],"offices":[{"id":62968,"name":"Bangkok, Thailand","location":"Bangkok, Bangkok Metropolis, Thailand","child_ids":[],"parent_id":64273}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8279065?gh_jid=8279065","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3581129,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8279065,"updated_at":"2026-11-02T14:59:56-05:00","requisition_id":"ONE","title":"Senior Operations Manager, Luxe","company_name":"Airbnb","first_published":"2026-10-19T11:27:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams’ success in ensuring high quality supply in the market.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes Enterprise team sits at the heart of this mission. We ensure that Airbnb\u0026#39;s supply engine runs efficiently and intelligently - from how we identify demand and supply imbalances, to acquiring, vetting, onboarding and growing our host base, to how we communicate at scale, plan markets globally, and operate our field sales teams across every region. This is a team that makes things happen, removes friction, and builds the systems that allow Airbnb\u0026#39;s Stays business to grow durably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Luxe Vetting team, within the Homes Enterprise team, is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe badge meaningful, and converting existing high-potential Marketplace listings into Luxe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes delivering exceptional quality and premium service. As of this year, Luxe is one of Airbnb\u0026#39;s fastest-growing categories, and is Airbnb\u0026#39;s proving ground for the managed marketplace model.\u0026amp;nbsp; We are increasingly investing in how we identify, onboard, and retain world-class supply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Operations Manager, you will own Luxe\u0026#39;s new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team\u0026#39;s growth targets. You\u0026#39;ll also take on cross-team programs and represent the team in leadership settings, with scope to grow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage program budgets and vendor relationships, including selecting external partners as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills with high attention to detail and quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;This role requires candidates to be based in North America. This role is not eligible for relocation support.\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$132,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$155,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8279103?gh_jid=8279103","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3581129,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8279103,"updated_at":"2026-11-02T15:00:00-05:00","requisition_id":"ONE","title":"Senior Operations Manager, Luxe","company_name":"Airbnb","first_published":"2026-10-19T11:27:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams’ success in ensuring high quality supply in the market.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Homes Enterprise team sits at the heart of this mission. We ensure that Airbnb\u0026#39;s supply engine runs efficiently and intelligently - from how we identify demand and supply imbalances, to acquiring, vetting, onboarding and growing our host base, to how we communicate at scale, plan markets globally, and operate our field sales teams across every region. This is a team that makes things happen, removes friction, and builds the systems that allow Airbnb\u0026#39;s Stays business to grow durably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Luxe Vetting team, within the Homes Enterprise team, is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe badge meaningful, and converting existing high-potential Marketplace listings into Luxe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes delivering exceptional quality and premium service. As of this year, Luxe is one of Airbnb\u0026#39;s fastest-growing categories, and is Airbnb\u0026#39;s proving ground for the managed marketplace model.\u0026amp;nbsp; We are increasingly investing in how we identify, onboard, and retain world-class supply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Operations Manager, you will own Luxe\u0026#39;s new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team\u0026#39;s growth targets. You\u0026#39;ll also take on cross-team programs and represent the team in leadership settings, with scope to grow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage program budgets and vendor relationships, including selecting external partners as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills with high attention to detail and quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is Canada - Remote Eligible. \u0026lt;/span\u0026gt;This role requires candidates to be based in Canada. This role is not eligible for relocation support.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$122,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$128,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":247,"name":"Business Development","child_ids":[],"parent_id":73691}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515},{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8334730?gh_jid=8334730","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3602692,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8334730,"updated_at":"2026-11-02T11:38:52-05:00","requisition_id":"ONE","title":"Senior Planning Partner, Content","company_name":"Airbnb","first_published":"2026-11-02T11:38:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;You will become a key member of the Global Operations Community Support Planning team, responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience. We are a global team with expertise in strategic planning, stakeholder management, cross-functional collaboration, and organizational effectiveness.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Planning Partner, Content, you will play a critical role in ensuring the success and satisfaction of our customers through strong relationship management and strategic collaboration. You will be assigned to one or more product spaces and serve as the primary point of contact for the Content Managers, writers, and strategists in those spaces, owning the end-to-end planning and coordination of every launch that impacts Community Support content. You will ensure clear communication, alignment of objectives, and on-time, high-quality delivery of content at launch. You will proactively identify opportunities to add value while addressing potential challenges, always striving to deliver measurable impact for our customers and the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your ability to build trusted relationships with content, product, engineering, marketing, and legal partners, coupled with your strategic mindset and disciplined approach to execution, will help launches go smoothly and contribute to the success of both our customers and the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engage proactively with cross-functional partners and stakeholders by maintaining regular check-ins, communication of planning timelines and upcoming milestones, and feedback sessions to develop trust and ensure alignment with their goals and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify all responsible individuals for each launch in advance, including the writer and strategist of the impacted content, Marketing, Legal, and technical SME approvers, Localization partners, and cross-functional partners such as taxonomy, training, resource center, Biztech, and other project managers with related work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and communicate the content schedule to all content requestors and approvers, gathering approver blockout dates and building in time for content audits, authoring, technical accuracy review, Marketing review, Legal review, localization, and a buffer for outliers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule and lead the series of meetings for each launch: the launch info-gathering walk-through with product, engineering, and readiness; content audit sessions; a Marketing pre-flight meeting; a recurring weekly launch status meeting with the content team and technical SMEs; and a launch-day “Mission Control” meeting and Slack channel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with strategists in content audits to identify all impacted content, prioritize impacts (P1 Day One, P2 fast-follows, P3 everything else), ensure tickets are filed for every impacted article, and flag UI-linked content and localization requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and send weekly status communications to Content Managers and content DRIs, including the list of impacted articles and P1/P2/P3 status, so that risks (audit timing, approvals behind schedule, launch date changes) are visible early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate risks and issues and develop mitigation strategies proactively (go beyond status reporting and drive issues to resolution), and maintain a process to capture and flag tardy content requests as “at risk”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Send regular reminders to DRIs with launch responsibilities and, when approvers are not responsive async, schedule live approval meetings with Marketing, Engineering, Legal, and others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare cross-functional communications for partner teams impacted by our work, such as localization, Biztech, Knowledge Management, and Training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the real-time “go live” on launch day once it has been issued by Readiness, so the content team knows it is safe to publish\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend launch meetings, real-time coordination sessions, and contact center sessions organized by others to be the voice of the content team, share status, answer questions, and keep the content team informed of emerging issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shield writers from logistical questions and track down missing information, approvals, and blockers so writers can stay focused on content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare a launch deck for leadership covering what was published and how it performed, and keep a record of published content for reporting, wins, and learnings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track status and communicate on escalations after launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive iterative improvements and simplification of content planning processes, and implement feedback mechanisms that close the loop with partners and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in strategic planning, program management, or business operations roles with a proven track record of success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading cross-functional planning or portfolio management processes with executive visibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, verbal, written and presentation, to all levels of an organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, understanding of system implementation, and change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to de-escalate issues and resolve conflicts in a professional and empathetic manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple launches and competing priorities simultaneously, ensuring deliverables are met on time and within scope\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with shifting priorities and able to deliver solutions in a dynamic, ambiguous, and fast-paced work environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience planning or coordinating content, knowledge management, or product launches\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$102,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$128,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8070705?gh_jid=8070705","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3496885,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8070705,"updated_at":"2026-10-20T17:03:15-04:00","requisition_id":"ONE","title":"Senior Platform Manager, Data Products, Finance Accounting","company_name":"Airbnb","first_published":"2026-07-20T12:54:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb\u0026#39;s Business Technology (Biztech) organization sits at the heart of how we scale our internal operations to match the pace and ambition of our products. Within Biztech, the Finance Accounting Platform team owns the core finance accounting platform — the system that records, processes, and reports the financial lifecycle of every product Airbnb offers to the world. This is a senior finance systems product role: you are the product owner for the platform, its roadmap, and its controls.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a Senior Platform Manager on this team, you will be embedded in a rich, cross-functional community spanning the full breadth of Airbnb\u0026#39;s business. You\u0026#39;ll partner daily with Product and Platform Managers across Payments, Trust, Guest \u0026amp;amp; Host, Pricing, Insurance, Hotels, and Customer Service — as well as Finance stakeholders from Revenue Controllership, Treasury, Tax, Payments Legal, Consolidation, Collections, and Cash. You\u0026#39;ll work closely with Data Engineers and Oracle Applications teams to bring platform solutions to life, and collaborate with FP\u0026amp;amp;A and Business Unit teams who depend on the data your platform produces.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This is a role for someone who thrives at the intersection of finance, product, and engineering — often someone who started in accounting or audit and moved into finance systems or a techno-functional product management role — and who finds energy in being the connective tissue across a large, diverse, and highly capable community. Additionally, you bring in that broad perspective and proven track record of implementing platform solutions that scale to changing business needs\u0026lt;/span\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the strategic and operational owner of the finance accounting platform — the single point of accountability for shaping how it evolves to support Airbnb\u0026#39;s growing portfolio of product offerings. Your impact will be felt across three dimensions:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scaling the platform with Airbnb\u0026#39;s ambitions —\u0026amp;nbsp;\u0026lt;/strong\u0026gt;You will define and drive the long-term roadmap for the finance accounting platform, ensuring it can scale to support new product lines, geographies, and business models. You will own prioritization across a high-volume platform funnel — balancing competing requests with clarity and structured decision-making — and continuously identify opportunities to optimize platform performance and reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bringing new products to life on the accounting platform —\u0026lt;/strong\u0026gt; Every time Airbnb launches or evolves a product, there is an accounting story that needs to be told accurately and at scale. You will lead that effort end-to-end — from initial accounting impact assessment through solution design, engineering alignment, UAT, release coordination, and production normalization — translating complex product changes into well-designed accounting workflows that record product lifecycle financials to Oracle FAH GL.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;S\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;trengthening the financial foundation —\u0026lt;/strong\u0026gt; You will help define and refine data pipeline monitoring and SOX controls, support month-end close processes, and partner with Finance stakeholders to automate manual operational workflows. Your work will directly improve the accuracy, timeliness, and reliability of financial data that flows across Airbnb\u0026#39;s Finance organization and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;No two days look the same, but here’s a window into what you might be doing:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Syncing with a cross-functional Product Manager from the Payments or Hotels team to understand an upcoming product change and assess its downstream accounting implications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing a product spec with Data Engineering to align on the implementation approach for a new accounting workflow feeding Oracle FAH\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running a UAT session with Revenue Controllership and Tax stakeholders to validate that a new product\u0026#39;s financial lifecycle is being recorded accurately before it goes to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pulling and analyzing ad hoc data using SQL to support a Finance or FP\u0026amp;amp;A team working through a close question or business case\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triaging and prioritizing new requests coming into the platform funnel — aligning stakeholders on sequencing and tradeoffs against the broader roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing data pipeline monitoring alerts and working with engineering to resolve a control gap before it impacts month-end close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading a working session with Treasury or Collections to map out an opportunity to automate a high-touch manual process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototyping an AI-assisted workflow to automate a recurring reconciliation, journal, or intake-triage task, and defining the validation and human-review controls around it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drafting a platform update for a senior Finance stakeholder that translates a complex technical change into clear business impact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accounting \u0026amp;amp; Finance Domain\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CPA, CMA, or equivalent accounting credential strongly preferred; Big 4 audit or controllership background a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject matter expert in accounting principles and ASC 606 revenue recognition, with the ability to apply standards to complex, multi-product digital marketplace environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience implementing end-to-end accounting workflows across record-to-report and order-to-cash cycles, including SOX controls, reporting, and reconciliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience supporting high-volume, event-driven transactional workflows (bookings, payments, payouts, refunds, adjustments) on finance platforms in a marketplace or payments environment — ideally at a high-growth technology company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Product Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years (typically 10+) of experience in platform management, product management, finance systems with a strong business, finance and accounting data focus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to own and manage a complex, multi-stakeholder platform roadmap with a high volume of competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving end-to-end delivery — from design and engineering through testing, release, and production normalization — in cross-functional environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in Agile and continuous delivery models; able to move with pace without sacrificing rigor or quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Depth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively uses AI tools to accelerate your own work and to automate repetitive finance workflows (journals, reconciliations, close tasks, intake triage), with a clear view of the validation and control implications before release\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with or alongside Oracle FAH, General Ledger, or equivalent ERP platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid SQL skills and proven ability to work with large, complex datasets — including writing performant queries against partitioned tables, aggregating high-cardinality transactional data, and troubleshooting data anomalies at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with subledger to General Ledger data flows — understanding how product-level financial events are transformed, aggregated, and posted as journal entries, and how to validate accuracy across that chain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working fluency in modern data pipeline concepts (batch vs. streaming, partitioning, warehouse vs. lake) sufficient to engage Data Engineering on design tradeoffs; you don\u0026#39;t need to build pipelines, but you need to reason about them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data pipeline architecture and monitoring controls — including SLA management, data quality checks, alerting frameworks, and reconciliation workflows that ensure financial data integrity across the close cycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to modulate depth and style based on audience — from engineering spec reviews to\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance leadership briefings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong influencing skills and high EQ; proven ability to drive alignment across diverse, senior stakeholders without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented and highly analytical; comfortable structuring ambiguous problems and driving to clear outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace, Slack, Zoom, and modern collaboration tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Information Systems, Accounting, Finance, or a related technical field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8082863?gh_jid=8082863","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501899,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8082863,"updated_at":"2026-10-05T11:38:33-04:00","requisition_id":"ONE","title":"Senior Platform Product Manager, Payment Platform Accounts","company_name":"Airbnb","first_published":"2026-07-24T11:52:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest \u0026amp;amp; Host, and Compliance.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. You will also work closely with external enterprise partners and identity stakeholders to deeply understand their needs and ensure the products we build drive real business impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Foundations\u0026lt;/strong\u0026gt; ownership, owning payments requirements with Trust, Guest \u0026amp;amp; Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Receivables:\u0026lt;/strong\u0026gt; Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluation of \u0026lt;strong\u0026gt;account-related user data\u0026lt;/strong\u0026gt; required to understand evolving behaviors and needs related to payment activity and management.\u0026amp;nbsp; Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace.\u0026amp;nbsp; These signals may also assist in reducing false positive risk and compliance actions as well.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resolution of account frictions and compliance information\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions.\u0026amp;nbsp; This would also be an area to manage account access among several different users with access to data, actions, and payment methods.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements,\u0026amp;nbsp; and fraud \u0026amp;amp; losses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prioritization and decision-making skills: given competing needs and limited resources, able to make clear tradeoffs and communicate rationale to stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical background: domain experience in multi-rail payment processing \u0026amp;amp; operations is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with payments and risk losses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling digital wallets and identity services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI prototypes in the product development process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to successfully scale products from 0\u0026amp;gt;1, including building new product areas in ambiguous environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8029984?gh_jid=8029984","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3481032,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8029984,"updated_at":"2026-10-05T11:38:56-04:00","requisition_id":"ONE","title":"Senior Platform Product Manager, Trust and Safety","company_name":"Airbnb","first_published":"2026-06-28T04:19:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships \u0026amp;amp; placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust \u0026amp;amp; Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;As a Product Manager in the Trust \u0026amp;amp; Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust \u0026amp;amp; Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Creating vision and strategy for Trust \u0026amp;amp; Safety products and platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defining goals and success with clearly measurable objectives and key results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building alignment across product teams (inside and outside of Trust \u0026amp;amp; Safety), and Leadership/Executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years product management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior product, operation, or engineering experience in trust, safety, risk or fraud\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, troubleshooting, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building machine learning products or technical product management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in design, and hypothesis driven product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams through ambiguity, and high stakes trade off decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$179,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$207,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8053756?gh_jid=8053756","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3490560,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8053756,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Principal, Competitive Intelligence","company_name":"Airbnb","first_published":"2026-07-09T12:51:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;The Senior Principal, Competitive Intelligence will report to the Director, Product \u0026amp;amp; Performance within Strategic Finance \u0026amp;amp; Analytics. Airbnb is looking for a unique individual that can blend art and science to evaluate our evolving competitive landscape. This team is responsible for understanding the market across geographics and product offerings, building evaluation criteria and metrics, and delivering clear insights to leaders across the company.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The individual will serve as the company\u0026#39;s go-to authority on the competitive landscape, including current and future competitors, adjacent marketplaces, the travel industry at large and macroeconomic trends. They will partner with technical and business operating teams to synthesize competitive signals into clear, actionable narratives that inform executive decision-making at the highest levels of the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings a combination of sharp analytical instincts, business acumen, and the ability to distill complex information into crisp executive-ready stories. They are a self-starter who is comfortable operating with ambiguity, thrives in a fast-paced environment, and relishes the opportunity to own a critical capability from end to end. This person will have a high degree of visibility with senior leadership, including Executive and VP leaders across Finance, Product, Marketing and Business functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive Monitoring: Develop and manage regular reporting to review key metrics across marketplace and product; track developing news and industry trends; lead monthly leadership insights forum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Deep Dives: Partner with key stakeholders across Supply, Global Markets, Product, and Marketing to conduct deep dives that will inform key decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Strategy: Lead the competitive intelligence data strategy — evaluate data required to achieve key growth initiatives and potential data sources; own relationships with external data providers and research vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Enablement: Ensure competitive insights and datasets are accessible and actionable for XFN teams; partner with Engineering and Data teams to deliver reliable reporting infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of relevant business and insights experience. Ideally you have a mix of finance and analytics, management consulting, investment banking, and/or business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI proficient or able to become AI proficient (Claude or Gemini).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work and influence cross-functionally. You will need to partner across internal and external partners - proactively facilitating connections between teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with audiences at various levels. You enjoy working with fragmented and synthesizing it into a story with recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced presentation skills (Google Docs, Keynote, Excel)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$245,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":76,"name":"Financial Planning and Analysis","child_ids":[],"parent_id":73694}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8345089?gh_jid=8345089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3607035,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8345089,"updated_at":"2026-11-01T23:13:19-05:00","requisition_id":"ONE","title":"Senior Program Manager, Design","company_name":"Airbnb","first_published":"2026-11-01T23:13:19-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Design Operations team ensures the Design organization runs effectively and at scale, enabling teams to deliver products that are usable, lovable, and globally impactful. This team partners closely with Design, Product Management, Engineering, Marketing, Creative and business leaders, fostering strong alignment and seamless day-to-day operations. The environment is highly collaborative, fast-moving, and focused on scaling design impact through operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a Senior Design Program Manager, you will drive the end-to-end program management of a design team focused on delivering critical product initiatives. You will scope, plan, execute, and launch programs that directly impact Airbnb’s hosts and guests while aligning closely with roadmap commitments. Success in this role means ensuring cross-functional alignment, proactively managing risks, and driving operational consistency that enables Design to deliver measurable outcomes at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Design Managers, Directors, and cross-functional leaders to align on program scope, timelines, goals and deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish operating rhythms across design teams, including communication cadences, resource planning, and leadership check-ins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the planning and execution of quarterly and annual product launches, ensuring design workstreams are delivered with quality and on time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the bridge across Design, Engineering, Product Marketing, Business teams and other key cross-functional partners, ensuring visibility, communication, and risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate and resolve obstacles across teams, proactively elevating risks and implementing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold design standards and best practices by driving consistent adoption of the design process \u0026amp;amp; tools and continuously refining workflows to improve quality and efficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in Consulting, Program Management, Product/Project Management, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage and deliver impactful design initiatives in large digital product organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record in navigating ambiguity, structuring solutions, and driving initiatives from conception through launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic mindset with the ability to balance long-term thinking with near-term execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership in mediation, negotiation, and conflict resolution, with the ability to influence senior stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing systems and scalable processes where little exists, with a flexible, solutions-oriented mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for organizational excellence, detail orientation, and thriving in a fast-paced, hyper-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep appreciation for the Product Design process and experience working within cross-functional, product-driven organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8079378?gh_jid=8079378","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3494415,"location":{"name":"San Francisco, United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8079378,"updated_at":"2026-10-06T15:44:09-04:00","requisition_id":"ONE","title":"Senior Program Manager, Workplace Operations","company_name":"Airbnb","first_published":"2026-07-22T10:09:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Lead Program Manager, Workplace Operations is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Currently, the Workplace Operations team is made up of multiple teams delivering at a high bar across a global office footprint, each with its own processes, tools, vendors, and rhythms. This role exists to look across all of it: to understand how the work actually gets done today, find where effort is duplicated or handoffs break down, and design a more connected and automated way of operating. It is equal parts program delivery and operational modernization.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. You will build a clear picture of how Workplace Ops teams work today, surface the gaps and opportunities that get in the way of efficiency and alignment, and turn that into a strategic and scalable roadmap: what we should build in-house, what is better delivered through vendors, and most importantly what can be automated with AI.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The ideal candidate is comfortable working in a fast-paced, ambiguous environment, skilled at building clarity and alignment, curious about how emerging technology changes operational work, and motivated by improving how teams operate and deliver for employees globally.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Identify gaps in current program offerings and proactively develop solutions, often without an established playbook\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Driving efficiency, alignment, and digital transformation:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;A core pillar of this role is improving how Workplace Ops teams work, not only delivering the programs they run today. In this part of the job, you will:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Map how Workplace Ops teams operate today — processes, tools, systems, vendors, and handoffs — and build a shared, evidence-based view of the current state across functions and regions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Identify gaps, duplication, manual effort, and friction points where teams could run more efficiently, and size the opportunity so investment decisions are grounded in data\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Create alignment and synergy across teams that operate independently today, consolidating overlapping workflows and standardizing where standardization helps, while preserving local flexibility where it matters\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop clear build / buy / automate recommendations: what capability we should build in house, what is better delivered through vendors and managed service partners, and what should be automated\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead the identification and adoption of AI-enabled workflows — from intake, triage, and routing to reporting, knowledge management, and employee self-service — and turn promising ideas into scoped, measurable pilots\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with IT, Technology, Procurement, Finance, Legal, Privacy, and Security to evaluate tools and platforms, define requirements, and ensure new solutions meet Airbnb standards for data handling, security, and responsible AI use\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build the business case for change, including cost, effort, risk, and expected efficiency gains, and present recommendations to Workplace Ops and cross-functional leadership\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Lead change management and enablement for new processes and tools — training, documentation, and adoption tracking — so improvements stick and teams feel supported through the transition\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Define success metrics for transformation work (cycle time, cost per transaction, manual hours saved, employee satisfaction) and report on realized impact over time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;12-15+ years of experience in program management, workplace operations, or a closely related field\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Practical experience applying AI and automation to operational work — identifying high-value use cases, scoping pilots, and scaling what works\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Previous people management experience preferred\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience assessing how existing teams operate and translating that assessment into an actionable roadmap of process, tooling, and automation improvements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience making and defending build / buy / outsource decisions, including vendor evaluation, scoping, and ongoing performance management\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proven ability to influence without direct authority across teams and organizational levels\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience developing policies, playbooks, and operational tooling for distributed teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience leading change management for new ways of working, including enablement and adoption\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong analytical skills; comfortable using data to measure program performance, build a business case, and drive decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent), and comfort with workflow automation and integration platforms\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Customer service orientation and a commitment to delivering a high-quality employee experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Comfortable operating with autonomy in a high-visibility environment with senior stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This position needs to be based in the San Francisco office as required by the business needs for the role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$192,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$237,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73695,"name":"Employee Experience","child_ids":[378,251],"parent_id":60666}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8242793?gh_jid=8242793","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566561,"location":{"name":"Tokyo, Japan"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8242793,"updated_at":"2026-10-01T09:36:09-04:00","requisition_id":"ONE","title":"Senior Program Operations Manager","company_name":"Airbnb","first_published":"2026-09-30T09:18:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Our Japan team is growing, and we want you to be part of it! Japan is a key market for Airbnb’s future growth and is currently receiving significant attention and resources to further accelerate its development as both a destination and origin market. The functional teams in Japan work closely together, alongside regional and central teams, to develop and execute a unified market strategy.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Program Ops Manager, you will work with the Senior Business Operations and Growth Lead to develop and execute strategies to grow the Airbnb Platform in Japan. You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should be great at understanding the needs of the Airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our ambition is to significantly increase our penetration among Japanese consumers, and this role will be critical to make that happen. Your primary focus will be in:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Analysis to enable robust strategy building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalizing strong x-functional governance of the Japan business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution of our growth programs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;All critical pillars to enable rapid and significant growth.\u0026amp;nbsp; You will partner closely with multiple cross functional teams to achieve our origin guest ambition, and will be part of the single most accountable team regarding guest demand growth.\u0026amp;nbsp; From analysis, strategy to execution, we expect you to drive the agenda while operationalizing multiple programs simultaneously.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The role will focus on analysis to unveil insights to enable a robust growth strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross functional teams including Community, International, Policy, Legal, Hosts Communications, Marketing, Operations, Product, and Finance to align on program goals, requirements and execution plans.\u0026amp;nbsp; Facilitate communication and coordination across teams to drive alignment and progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equally, operationalizing a strong cross-functional governance to execute the strategy and deliver results in the market as planned will be critical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The person will be the point of contact of multiple cross-functional teams in-country and in-region/central in order to get feedback and provide insights on key launches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The person will be building the analysis and frameworks that will support the decisions taken in the country to achieve the goals.\u0026amp;nbsp; Some potential growth programs that this person will own are; incentive programs, sponsorship programs and events.\u0026amp;nbsp; While all are subject to change as we evolve our growth strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The person will own and support execution of the country’s origin guest growth plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience in analytics, strategy and project management.\u0026amp;nbsp; Experience in tech platform industries, the hospitality or online Travel Agency (OTA) industry is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of successfully leading and delivering complex programs and initiatives with cross-functional teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic thinking, analytical, and problem-solving skills with the ability to translate business goals into actionable plans and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong bias for action and execution with an entrepreneurial perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to thrive in a dynamic and ambiguous environment, adapt quickly to changing priorities, and drive results with a sense of urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong appetite for working with the Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage complex projects and multi-task with excellent organization skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pays attention to both details and macro-level outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, interpersonal, and stakeholder management skills with the ability to influence and collaborate effectively at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic and ever changing startup environment.\u0026amp;nbsp; Being resilient, learning from mistakes and improving quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be proactive and handle uncertainty and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data driven, can do attitude, strategic thinker and passion for new products and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with Excel, SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills in English and Japanese.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to go to the local office 1-2 days per week required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73697,"name":"Strategy \u0026 Planning","child_ids":[73684,73685],"parent_id":60666}],"offices":[{"id":625,"name":"Tokyo, Japan","location":"Tokyo, Japan","child_ids":[],"parent_id":64274}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8349121?gh_jid=8349121","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3608742,"location":{"name":"Remote, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8349121,"updated_at":"2026-11-03T05:36:21-05:00","requisition_id":"ONE","title":"Senior Risk Tools \u0026 Automation Lead","company_name":"Airbnb","first_published":"2026-11-03T05:36:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Company\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to millions of hosts who have welcomed guests in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Payments Risk Operations team protects Airbnb\u0026#39;s guests, hosts, and the platform from fraud, financial loss, and abuse. Our investigators and agents review high-risk activity every day, and the quality of their tools directly shapes the speed, accuracy, and consistency of every decision they make. You will join a team of operators, analysts, and program leaders who partner closely with Platform, Engineering, Data Science, Design, and Legal to keep our community safe.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As the Senior Risk Tools \u0026amp;amp; Automation Lead, you will own the end-to-end agent experience for risk and fraud operations. You will define what our investigators need, design and conceptualize the next generation of the risk workbench, and drive automation through process efficiencies and AI. You will be the voice of the agent in tooling decisions and the bridge between operational reality and technical execution. Your work will reduce manual effort, shorten handle times, improve decision quality, and free our experts to focus on the most complex cases.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agent experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end agent experience across risk and fraud investigation workflows, from case intake through decision, documentation, and quality review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spend time with agents to observe workflows, map pain points, and quantify friction in handle time, clicks, context switching, and error rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish feedback loops (surveys, office hours, champion networks, ticket intake) so agent needs are captured, prioritized, and closed out transparently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Training, Quality, and Workforce Management to ensure tooling changes land with clear enablement, documentation, and adoption tracking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tooling requirements and improvements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate operational needs into clear, prioritized business requirements, user stories, and acceptance criteria that Platform and Engineering can build against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the operational risk tooling roadmap and backlog, balancing quick wins, foundational investments, and policy or regulatory needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead intake, triage, and prioritization of tooling requests using impact sizing (time saved, loss prevented, accuracy gained, risk reduced).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive user acceptance testing (UAT), launch readiness, and post-launch measurement for every tooling release.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Workbench design and conceptualization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the long-term vision for a unified risk workbench that brings signals, account history, payment data, linked entities, and decisioning into a single, intuitive workspace.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Platform, Design, and UX Research to run discovery, build journey maps, create wireframes and prototypes, and conduct usability testing with agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion design principles of simplicity, consistency, and accessibility so agents can make accurate decisions quickly and confidently.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Automation through efficiencies and AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify, size, and prioritize automation opportunities across manual and repetitive work, including case routing, data gathering, enrichment, summarization, and low-risk decisioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Platform, Engineering, and Data Science to design and deploy AI-assisted capabilities such as case summaries, recommended actions, agent copilots, and automated documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define human-in-the-loop guardrails, quality controls, and monitoring so automation improves efficiency without compromising accuracy, fairness, or compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build business cases that tie automation to measurable outcomes and report progress to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operations policy partner to Platform, Engineering, Data Science, Design, Policy, Legal, Compliance, and Finance on all risk tooling initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence without authority, align technical and non-technical stakeholders on priorities, tradeoffs, and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate roadmaps, launches, and impact clearly to audiences ranging from frontline agents to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in operations, program management, or product management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in fraud, payment risk, trust and safety, or a related investigations industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required; Master\u0026#39;s degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of writing successful business requirements, user stories, and acceptance criteria that led to shipped tools with measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with user experience testing and design, including discovery interviews, journey mapping, usability testing, and working from wireframes or prototypes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in cross-functional collaboration with both technical partners (Engineering, Data Science, Platform) and non-technical partners (Operations, Legal, Compliance, Finance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience identifying and delivering automation or process efficiency improvements at scale, with results tied to metrics such as handle time, throughput, accuracy, or loss.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with comfort using data to size opportunities, build business cases, and measure outcomes (SQL or similar skills a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication, with the ability to simplify complex technical and operational concepts for executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing or launching agent workbenches, case management systems, or investigation consoles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying generative AI or large language models in operational settings, such as agent copilots, case summarization, or automated decision support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of fraud and risk domains such as payment fraud, chargebacks, account takeover, identity verification, or AML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow and automation platforms (for example, rules engines, RPA, or low-code tools) and with agile delivery practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading change management and driving adoption across large, globally distributed operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working at an e-commerce, travel, fintech, or payments company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹3,780,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹5,400,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64272,"name":"India","location":null,"child_ids":[75876,75875,479],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8244229?gh_jid=8244229","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3567089,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8244229,"updated_at":"2026-10-08T16:34:34-04:00","requisition_id":"ONE","title":"Senior Sales Operations Lead","company_name":"Airbnb","first_published":"2026-10-01T16:18:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hotels represent one of Airbnb\u0026#39;s most exciting growth frontiers,\u0026amp;nbsp; bringing professional hospitality partners onto the platform and making it possible for guests to choose Airbnb for every kind of trip. By ensuring a robust and exceptional hotel supply, the Revenue Operations team plays a critical role in shaping Airbnb\u0026#39;s future and delivering on its mission to create a world where anyone can belong anywhere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Operations team partners across the company to build world-class Sales, Onboarding, and Account Management capabilities. We support partners across the full journey –\u0026amp;nbsp; from identifying and acquiring the right supply in the right markets, to seamless onboarding and integration, to the tools, programs, and insights that help partners grow and succeed on our platform. We own critical growth levers that ladder directly into business goals, and we build the central infrastructure that powers in-market execution for field teams worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Optimized hotel supply is one of the most important drivers of Hotels performance at Airbnb, and this role sits at the center of that effort. As Senior Sales Operations Lead, Hotels Optimization, you will own the global operations strategy for the supply optimization program, partnering with Account Management, Product, Marketing, and Analytics to help hotels price competitively, adopt discounts and programs, and use every available lever to grow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the global subject matter expert on hotel optimization levers. You will translate data into decisions and make sure Account Management teams have the insights, targets, tools, and playbooks to drive results in their markets. You will report to the Director of Enterprise Operations, Hotels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sales Operations \u0026amp;amp; Revenue Strategy\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Optimization Strategy\u0026lt;/strong\u0026gt;: Define and execute the operating strategy for the supply optimization program, aligning regional priorities with global goals and driving a consistent, high-performing approach across markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lever Ownership\u0026lt;/strong\u0026gt;: Own the optimization lever framework, including pricing competitiveness, discount adoption, and other hotel-facing levers. Advise leadership and regional teams on which levers to activate for specific markets, segments, and hotel types.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Account Management Operations\u0026lt;/strong\u0026gt;: Be the operational partner to Account Management teams. Build the segmentation, prioritization, reporting, and playbooks that help account managers focus on the right hotels and the right actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Performance \u0026amp;amp; Adoption\u0026lt;/strong\u0026gt;: Track program health end to end, from hotel eligibility through adoption and realized impact. Identify drop-off points and drive cross-functional fixes that improve adoption, retention, and results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Goal Setting, Forecasting \u0026amp;amp; Capacity\u0026lt;/strong\u0026gt;: Translate business targets into regional and account-level goals for optimization. Lead forecasting and capacity planning so Account Management and vendor partners are resourced and on track.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Incentives \u0026amp;amp; Performance Management\u0026lt;/strong\u0026gt;: Partner with Finance and leadership to design and evaluate incentive and performance programs for account management teams, ensuring they reward the right behaviors across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis, Modeling \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;: Build your own models and frameworks to size opportunities, measure lever impact, run scenarios, and test hypotheses. Go beyond existing reporting to produce original analysis, and turn it into clear recommendations that shape leadership decisions and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;: Serve as the primary global point of contact for hotel optimization operations, ensuring alignment, data integrity, and clear communication across sales, account management, product, marketing, analytics, and finance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years in revenue operations, sales operations, account management operations, or a related field, ideally in a high-growth, global environment. Hospitality, OTA, or marketplace experience \u0026lt;strong\u0026gt;required\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to run and improve a complex, multi-stage program with measurable impact on adoption, revenue, or supply quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of hotel pricing and revenue management concepts (rate strategy, rate plans, promotions, parity, distribution channel performance) and how they connect to marketplace outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong strategic and analytical skills, with the ability to turn complex performance data into clear insights that drive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with goal setting, forecasting, capacity planning, and incentive or performance programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration skills across account management, product, marketing, tech, analytics, and finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication, including the ability to present to and influence senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong modeling skills: comfortable building analyses from scratch. Proficiency in Excel and SQL required; BI tools (Tableau, Looker) a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM and performance management systems (e.g., Salesforce).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in or with global, matrixed organizations and navigating regional differences in go-to-market approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate at both the strategic and executional level — you can set the vision and get into the details to make it happen.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$249,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8241573?gh_jid=8241573","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566072,"location":{"name":"San Francisco, United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8241573,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Social Manager, Instagram","company_name":"Airbnb","first_published":"2026-09-29T19:28:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, Instagram is where our brand shows up most visibly. It’s where travel, culture, and belonging come to life - not as a point of sale, but as something people choose to spend time with. This role will help define that presence, shaping a feed that feels considered, culturally fluent, and distinctly Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who can combine creative instinct, editorial judgment, and platform expertise to build something innovative and enduring. Someone excited by setting the tone, raising the bar, and defining what great looks like - while still moving at the speed of culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who understands Instagram at a deep, almost instinctive level - not just how it works, but how to win at it.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You probably spend more time on the platform than anyone you know. You see patterns before they become trends, understand the signals behind the algorithm, and have a clear point of view on what makes content travel - and what makes it feel stale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;More than anything, you think like an editor. You have a vision and can articulate taste. You know what’s worth saying, how to say it, and when. You understand pacing, sequencing, and how individual posts ladder up into a broader narrative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ve likely played a meaningful role in shaping and growing an account, with a strong perspective on format, visual language, and storytelling. You understand the nuances of Reels, Carousels, Stories\u0026amp;nbsp; - and how each can be used to build a cohesive, evolving point of view for Airbnb\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Air traffic control all content across social media to ensure everything works coherently together.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideate, conceptualise, and create Instagram-native content for Airbnb\u0026#39;s owned channel across Reels, Carousels, and Stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with internal teams and external creators to develop original content designed specifically for the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep and constantly evolving understanding of Instagram trends, formats, algorithm dynamics, and audience behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop original, repeatable content frameworks that move beyond trend participation and build a coherent, evolving brand narrative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own accurate, timely publishing and real-time community engagement on Instagram\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with analytics teams to measure impact, extract insights, and continuously refine strategy and creative output\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have managed or significantly grown an Instagram account - for a brand, creator, or yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a strong editorial point of view and a clear sense of taste across content, design, and storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how content performs on Instagram - and can articulate why and be the voice to influence how we show up on the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can move from idea to execution seamlessly - concepting, articulating and publishing social-native content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think in ideas and community, not just posts - shaping how content connects with audiences over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can dive in with community development and management in a way that feels ownable and distinctive for our brand\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spot cultural moments early and translate them into relevant, on-brand storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are constantly pushing for work that feels sharper, more distinctive, and more culturally resonant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in fast-moving environments and are comfortable making decisions with imperfect information\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$139,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$163,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73682,"name":"Communications","child_ids":[],"parent_id":60666}],"offices":[{"id":55,"name":"San Francisco, United States","location":"San Francisco, CA","child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8263282?gh_jid=8263282","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3575405,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8263282,"updated_at":"2026-10-13T12:50:08-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Analytics Infrastructure","company_name":"Airbnb","first_published":"2026-10-13T12:50:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Analytics Infrastructure team’s mission is to enable universal data-informed decision-making at Airbnb. We achieve this by providing an integrated suite of analytics frameworks, services and applications. We’re infrastructure and full stack engineers with a human focus: customer-centric, quality driven, helpful and empathetic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a backend / fullstack software engineer on the Analytics Products team (which is part of Analytics Infrastructure) you will have the opportunity to build data tools which enable data practitioners to efficiently explore and analyze data to create insights. The team manages data products used by 7,000 monthly active users, including our in-house build\u0026amp;nbsp; AI for Data product, BI product (\u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/supercharging-apache-superset-b1a2393278bd\u0026quot;\u0026gt;Apache Superset\u0026lt;/a\u0026gt;) and Notebooks and their integrations within the Data Platform tooling, like Airbnb’s in-house build \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/how-airbnb-achieved-metric-consistency-at-scale-f23cc53dea70\u0026quot;\u0026gt;Metric system\u0026lt;/a\u0026gt; which enables metric consistency at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape up the future of AI powered Data Analytics at Airbnb. By working on improvements to our AI agent for Data, researching industry best practices and AI advancements, you will get to shape up and drive how our internal users get value from data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other data platform teams to build integrations of our data tools with Airbnb\u0026#39;s data platform’s ecosystem, like the \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/metis-building-airbnbs-next-generation-data-management-platform-d2c5219edf19\u0026quot;\u0026gt;metric infrastructure\u0026lt;/a\u0026gt; which enables metric consistency at scale, \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/metis-building-airbnbs-next-generation-data-management-platform-d2c5219edf19\u0026quot;\u0026gt;data management platform\u0026lt;/a\u0026gt; which enables data discovery and data management, data warehouse infrastructure and services, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continue to hold high quality bar for our data tools, to ensure high stability and reliability for Airbnb’s data practitioners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build new features to support user’s workflows within our data products (Superset, AI agent for Data, Notebooks)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with teams within Airbnb’s data platform on integrations of our data products within the data platform’s infrastructure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with users of our products - we expect all engineers to be able to drive projects end to end, gather user feedback or collaborate with product managers, create and manage feature roll out plans and migrations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to maintaining a high technical quality bar by identifying quality or architecture improvements projects, improving testability, observability, and reviewing other’s code and technical designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support users and the team’s operations via lightweight on-call support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of full-time, relevant industry experience, with expertise in building backend or fullstack applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with data (SQL, Data Engineering, Analytics Engineering) or internal data applications development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building interactive and delightful user experiences and engaging with users.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Ability to drive cross functional projects including alignment, collaboration and roll out with partner teams and users.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Appetite for high quality code and robust systems, including observability, reliability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with building AI agents, context engineering, AI harness is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with frontend development - HTML, CSS, Typescript, Javascript and modern front-end frameworks such as React is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in big data technologies e.g: Airflow, Spark, Trino, etc. is a plus.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8325603?gh_jid=8325603","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3599033,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8325603,"updated_at":"2026-10-26T16:52:49-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Experimentation Interfaces","company_name":"Airbnb","first_published":"2026-10-26T16:52:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Experimentation team\u0026#39;s mission is to provide an insightful, reliable and easy to use experimentation platform (A/B testing and feature rollout) for customers across the company. Thousands of experiments run on our platform each year. Our team is multidisciplinary, owning UIs for setting up and analyzing experiments, data pipelines and libraries for calculating results, and clients for assignment and delivery. You will work closely with design and data science partners and with the engineers and analysts across the company who use our tools every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will co-own the web application where teams set up, manage and analyze experiments and feature configuration, and the AI-assisted workflows that are becoming part of how experiments are designed, validated and read out. You will build features end to end, from the React/TypeScript interface through Python APIs to the data layer, and make our tools intuitive and trustworthy for users with a wide range of statistical backgrounds. Success looks like features that measurably speed up experiment setup and readout, and AI-enabled tools that people adopt because they are reliable.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop new features across the client (React/TypeScript), APIs (Python/GraphQL) and database, and own them from design through on-call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with design and key customers to shape intuitive experiences, including how to visualize experiment results so users with minimal statistical training draw good conclusions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI-enabled workflows for our users, such as agent tools and skills that help create, validate and analyze experiments, and the interface around them, with evaluations that keep quality high.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted development to move faster, and help the team set good practice for it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with data science partners to bring new methodology into the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in experiment reviews to understand how customers use the platform and where it falls short.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a hands-on software engineering role, shipping high-quality code to production, including full-stack web applications on a modern stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong front-end skills: React and TypeScript fundamentals, state and data fetching, performance and testing, and a good eye for intuitive interfaces in data-rich or enterprise tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across the stack: backend APIs in Python or a similar language, GraphQL or comparable API design, and relational database storage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI: you build with LLMs or agent tooling (tools, skills, evaluations), or you are fluent with AI-assisted development and know how to verify what it produces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with customers and design to turn ambiguous needs into shipped, well-designed features, with clear communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus] Experience with data visualization or data-intensive applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus] Experience with experimentation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8334880?gh_jid=8334880","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3602748,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8334880,"updated_at":"2026-10-29T15:09:42-04:00","requisition_id":"ONE","title":"Senior Software Engineer, Experimentation Platform","company_name":"Airbnb","first_published":"2026-10-29T15:09:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Experimentation team\u0026#39;s mission is to provide an insightful, reliable and easy to use experimentation platform (A/B testing and feature rollout) for customers across the company. Thousands of experiments run on our platform each year. Our team is multidisciplinary, owning a vertical stack that includes UIs for setting up and analyzing experiments, data pipelines and libraries for calculating results, and the clients and services that deliver feature flags, product configuration and experiment assignment to applications. You will work closely with data science partners, engineers across infrastructure teams, and the product engineers who use our tools every day.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will co-own the client libraries and services that thousands of Airbnb engineers use to roll out features and run experiments, primarily on the JVM, alongside the engineer who owns them today. You will help consolidate our feature flag and product configuration systems onto a single platform and make it easy and safe to set up flags, configuration and experiments in code. Success looks like clients that are fast, reliable and easy to adopt, large cross-team migrations that finish on schedule without breaking consumers, and new assignment capabilities that meet Airbnb\u0026#39;s needs.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and extend the capabilities of our experimentation, feature flagging and product configuration clients and the services behind them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and lead cross-team migrations: evolving client APIs, deprecating old ones, and moving consuming services over safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the testability, performance and reliability of client libraries that are widely deployed and tightly interconnected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build new allocation and targeting capabilities in partnership with data science, such as holdouts and mutually exclusive experiments, with attention to statistical pitfalls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted development to move faster on migrations, tests and refactors, and help the team set good practice for it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in all phases of software development from design through implementation, testing and on-call, and work across the stack, including Python services, when the problem needs it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a hands-on software engineering role, shipping high-quality code to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in a JVM language (Java or Kotlin), building libraries or services that other developers depend on, with a deep understanding of OOP and API design, including backward compatibility and versioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving changes across teams you do not own, such as migrations or deprecations with many consumers, and the communication skills and track record to lead projects that span teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on fluency with AI-assisted development: you use coding agents and LLM tools day to day and know how to verify what they produce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in Python and other layers of the stack, or eager to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus] Experience with feature flagging or product configuration systems, experimentation platforms, or web and mobile clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Bonus] Experience with latency-sensitive, high-throughput client SDKs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8262812?gh_jid=8262812","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3575229,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8262812,"updated_at":"2026-10-09T00:03:32-04:00","requisition_id":"ONE","title":"Senior Software Engineer, iOS Platform","company_name":"Airbnb","first_published":"2026-10-09T00:03:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The iOS Platform team’s mission is to provide best-in-class experience for iOS development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and AI automations. We maintain and evolve the core libraries \u0026amp;amp; frameworks that underlie most of the Airbnb iOS app and enable product engineers to build great features. Our application is nearly 100% written in Swift and we adopt the latest Apple technologies including SwiftUI, Swift Macros, Swift Testing, and structured concurrency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be responsible for driving projects that improve AI agents’ effectiveness across the software development workflow by providing the right tools to get work done efficiently and reliably, with high-quality results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members \u0026amp;amp; cross functional partners to identify opportunities for improving our developers’ productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive roadmap projects and deliver high-quality results to further our mission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve our existing frameworks \u0026amp;amp; toolings to deliver on our ambitious vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-9+ years of industry experience in software development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building reliable developer tooling in Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Ruby and maintaining or improving existing tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging Agentic AI to improve software development workflows and drive large scale migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience identifying and addressing inefficiencies in AI agent workflows to improve execution time, token efficiency, reliability, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in medium- to large-scale codebases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;iOS development experience in Swift, including building applications, libraries, and frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Nice to have] Experience designing and developing build systems (e.g. Bazel).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel to the San Francisco office for about a week each quarter for gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8347087?gh_jid=8347087","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3607874,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8347087,"updated_at":"2026-11-02T18:58:43-05:00","requisition_id":"ONE","title":"Senior Software Engineer, Marketing Technology","company_name":"Airbnb","first_published":"2026-11-02T18:58:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive marketing channels such as Email, Push, SMS, Google Ads, and Facebook Ads. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest, Host, Airbnb Org, Policy, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the Segmentation \u0026amp;amp; Insights Platform team, you’ll lead projects end-to-end and help shape how Airbnb reaches its guests and hosts. Our team builds the high-scale backend systems that segment guests, hosts, and other entities. These systems handle 100k+ requests per second and power marketing, in-app experiences, and many other use cases across Airbnb. We’re also building the agentic workflows behind the future of Marketing Technology and Airbnb’s autonomous Growth Engine. You’ll take on ambiguous problems across both areas, driving them independently from design through launch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scale the core platform so it stays highly available, low-latency, and observable. You’ll debug hard problems, find bottlenecks, and optimize systems to keep up with growing demand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build agentic features for Airbnb\u0026#39;s autonomous Marketing Growth Engine, contributing primarily to campaign ideation and refinement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead projects across the full development lifecycle: technical design, implementation, testing, experimentation, and production rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product, Design, Data, Marketing Operations, and other partners to turn marketing goals into platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other engineering teams across Marketing Technology to build integrated systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help teams across Airbnb onboard to our services by advising them on use cases, guiding integrations, and improving our systems so they’re easier to adopt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part in on-call rotations, incident response, and post-mortems to keep systems that serve millions of guests and hosts reliable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to work efficiently and run multiple workstreams in parallel, while still owning the quality, correctness, and long-term health of everything you ship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s, Master’s, or PhD, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in backend systems with large-scale service-oriented architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic systems or LLM-powered applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more modern languages such as Go, Rust, Java, or Kotlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about learning, driving impact, and moving fast without sacrificing quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with experience driving initiatives that cross teams, organizations, and leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click \u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8274802?gh_jid=8274802","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3580136,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8274802,"updated_at":"2026-11-04T14:47:27-05:00","requisition_id":"ONE","title":"Senior Software Engineer, Payments Platform","company_name":"Airbnb","first_published":"2026-10-12T16:32:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join the Payments Platform Engineering team, which owns everything involved in settling money in Airbnb\u0026#39;s global marketplace, from collecting guest payments to paying out hosts. The team builds the platform behind all of Airbnb\u0026#39;s lines of business, across infrastructure, core payment services, and user-facing payment experiences. You\u0026#39;ll work closely with product managers, data scientists, designers, and operations, as well as engineering teams across Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll design and build the next generation of Airbnb\u0026#39;s Payments Platform: scalable, highly available systems that process massive daily transaction volume. Success means shipping reliable, well-instrumented services and product features end-to-end, with strong code quality and observability, while making Airbnb the safest and easiest-to-use payments platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Design and build service-oriented, modular, observable backend systems with well-defined APIs.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner with product managers, data scientists, and operations to turn evolving business needs into product features.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Take features from ideation through planning, scoping, implementation, and experimental A/B testing.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Set up and tune monitoring and alerting to raise the quality and reliability of our systems.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Write high-quality, well-tested code and review others\u0026#39; code to uphold engineering best practices.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Work with other engineering teams across Airbnb to improve our engineering process and technical foundation.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of backend software engineering experience, ideally in Payments or Fintech.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Java and/or Kotlin, and comfort working within a microservices environment (RPC frameworks, service IDLs, dependency injection), plus familiarity with React or a similar JavaScript framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with architectural patterns of large, high-scale web applications, such as well-designed APIs, high-volume data pipelines, and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering products end-to-end, including A/B testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to code quality, automated testing, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and attention to detail, with experience collaborating in cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make data-driven decisions and clearly articulate technical tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s and/or Master\u0026#39;s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8024057?gh_jid=8024057","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478637,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8024057,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"MULTI","title":"Senior Software Engineer, Service Tools   ","company_name":"Airbnb","first_published":"2026-06-24T07:09:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Service Tools team’s mission is to enable Airbnb backend developers to develop, test, and maintain their code quickly and reliably. This team is responsible for the standard development lifecycle for service owners—everything from AI Integration for service development, to how integration tests work, to building services for deployment. This represents Airbnb’s largest cohort of developers, you will ultimately be responsible for their productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an engineer on Service Tools, you will work on technologies that help shape an industry-leading end to end developer experience for backend developers. In this role you will be:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building our next-gen build system using the latest technologies (e.g., Bazel).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working on integrations between the build system and CI/CD tooling (e.g., merge queues, code coverage, integration testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improving the editor (e.g., IntelliJ) experience for all backend developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping to shape the technical strategy that directly moves our core metrics (Developer Experience, Developer Velocity, Debuggability, Resilience and Reliability) while reducing cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with engineering leaders across all Airbnb teams for adoption of the new capabilities. Your customers will be all engineers at Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A player/coach of our high-performance team to ensure code quality, commitment to craft and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;FLUENT IN ENGLISH (PROFESSIONAL LEVEL)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in architectural patterns of a high-scale distributed products/services, such as well-designed APIs, data pipelines and efficient algorithms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or desire to work collaboratively in cross-functional teams with design, product and data science partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly on build systems, and even better if you have hands-on experience with Bazel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large monorepos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive JVM experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Want to tackle projects with large open-ended scope and drive significant business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Love collaborating via product reviews, code reviews and architecture discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are motivated to improve their teammates’ productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to join an impactful infrastructure team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8165656?gh_jid=8165656","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3533857,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8165656,"updated_at":"2026-11-03T00:10:48-05:00","requisition_id":"REQ52427","title":"Senior Software Engineer, Storage","company_name":"Airbnb","first_published":"2026-09-14T18:42:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb\u0026#39;s Online Data organization gives every engineer at Airbnb the power to build real-time data experiences — through simple, intuitive tools, without needing deep database expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within Online Data, the Storage Foundation\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;team owns the online serving stores and databases that power Airbnb. We build and operate Airbnb\u0026#39;s source-of-truth database: an open-source, distributed NewSQL system running on stateful Kubernetes. It stores critical data — users, listings, and more — and handles over half of all of Airbnb\u0026#39;s online OLTP traffic. Our charter: keep this database reliable, secure, scalable, fast, correct, well-tested, and cost-efficient — at Airbnb\u0026#39;s scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring two roles within the Database team. Both are described below.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Database Performance \u0026amp;amp; Reliability:\u0026lt;/strong\u0026gt; Dig into the internals of a large-scale, multi-tenant, distributed database — storage, query execution, consensus, change data capture, and shard routing and management. You\u0026#39;ll root-cause hard performance, reliability, and stability issues, and partner directly with our open-source database vendor to land fixes upstream.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Database Quality \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;: Build the testing and quality infrastructure that lets us move fast with confidence on an open-source database. You\u0026#39;ll bring tools like Jepsen and other database benchmarks into Airbnb\u0026#39;s in-house testing stack, drive CI integration with OSS test suites, and design creative solutions for database tiering and representative load shadowing. As AI accelerates development speed and our availability bar climbs toward 99.99%, this role becomes only more critical to how fast and safely we can ship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Examples of the Difference You\u0026#39;ll Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the frameworks and tooling around monitoring, observability, permissions, and service discovery integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dig into the query and storage layers to explain latency differences between B-tree and LSM-based storage engines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement traffic prioritization at the storage layer for connection pooling, CPU prioritization, and reason about traffic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test, validate and safely roll out a new CDC architecture while guaranteeing full transactional correctness across shards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years building and operating large-scale, Tier 0 distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with database or storage internals: query execution, storage engines, replication, consensus and testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to own and dive deeply into a complex codebase, ideally an open-source one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing code, maintaining, analyzing, and debugging high-severity production incidents, leveraging AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills in a remote working environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership and a consistent track record of delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$230,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8209244?gh_jid=8209244","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552856,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8209244,"updated_at":"2026-10-20T16:49:50-04:00","requisition_id":"ONE.","title":"Senior Software Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-17T12:39:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;The Community You Will Join\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Client and Identity Engineering team is accountable for establishing the user identity and endpoint security infrastructure in Airbnb\u0026#39;s corporate environment. Client and Identity Engineering encompass corporate zero trust deployments. Our systems enable all Airbnb employees and partners to have secure access to the data they need at the right time and in the right context. We provide Airbnb employees and partners with the best-in-class experience, enabling them to effectively build our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;The Difference You Will Make\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team works on systems which have higher reliability and security requirements than most backend systems or services. Our products are critical services, downtime across these services can result in downtime for Airbnb employees and partners. In addition, the team collaborates closely with our security engineering teams to design new features and evolve the platforms to meet the engineering challenges as business needs present themselves.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer, you will build and maintain robust, scalable, and secure systems that underpin the entire Airbnb Zero Trust ecosystem. You will play a pivotal role in the execution for these critical platforms. This is an opportunity to be a part of impactful work, and contribute to the safety and trust of the Airbnb community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;A Typical Day\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with open source products to build the next generation client platform for all Airbnb corporate endpoints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build on our zero trust back end suite, supporting security services, network paths, and user and device signaling, with a mind for enabling value for the business for their best work.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive level Airbnb staff with endpoint and identity solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product and engineering teams to optimize endpoints and identity flows for Airbnb employees and partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;Your Expertise\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s and/or Master/PhD\u0026#39;s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in test driven software development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with Go, Python, or Java (Go strongly preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms (e.g., AWS, Azure, GCP) and infrastructure as code deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying services in a Kubernetes environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of software architecture and design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and debugging skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical projects and mentoring junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show motivation for personal growth and learning new technologies to support the team\u0026#39;s needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;Bonus Points\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Apple MDM spec and its implementation in modern MDM deployments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of authentication and authorization principles and technologies, such as OAuth 2.0, OpenID, SAML, ABAC, and related Zero Trust security protocols.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;Your Location\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is based in California - ideally San Francisco.\u0026amp;nbsp;The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: large;\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":88158,"name":"California, United States","location":null,"child_ids":[],"parent_id":63868}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8325813?gh_jid=8325813","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3599129,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8325813,"updated_at":"2026-10-27T12:46:12-04:00","requisition_id":"ONE","title":"Senior Software Engineer, UI Tooling (Full Stack iOS)","company_name":"Airbnb","first_published":"2026-10-27T12:46:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The UI Foundation team has a deep history at Airbnb, responsible for the design system, accessibility, motion, and the tooling that connects how Airbnb designs and builds products. Within UI Foundation, the UI Tooling team is the connective tissue between Airbnb\u0026#39;s Design Language System and the day-to-day workflows of hundreds of designers, engineers, and product managers across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UI Tooling owns the platforms, integrations, and tooling that power how designers, engineers, and product managers work - spanning design tooling, UI engineering workflow tooling, collaboration platforms, and increasingly, AI-powered workflows across all three. As AI enablement for designers and engineers accelerates, this team sits at the center of some of Airbnb\u0026#39;s most strategic infrastructure investments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the UI Tooling team, you will help drive the technical direction of AirChatUI, our AI Prototyping harness and native MacOS app. You will drive implementation and scaling of a system that generates thousands of internal product feature prototypes, internal tools, and data visualizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own the strategy and execution across 4 key areas:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Web Prototyping experience \u0026lt;/strong\u0026gt;- AirChatUI features and user experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;iOS Prototyping experience\u0026lt;/strong\u0026gt; - Native iOS prototyping capabilities, and iOS prototype app deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;AI Integration - \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Development of skills and agents to assist in product feature prototyping as well as support for AirChat CLI and AirChat Remote, Airbnb’s coding harness and remote agent execution environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration into Kyber\u0026lt;/strong\u0026gt;, our web-based prototyping and rapid deployment platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Setting technical direction for the AirChatUI, making architectural decisions for the systems that enable rapid development of product feature prototypes, internal tools, and data visualizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build macOS and iOS features using modern, declarative UI and unidirectional state architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to web-based prototyping functionality in Kyber to support AirChatUI features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review code hands-on and with AI coding agents, demonstrating standards for quality, availability and system health across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Infrastructure, Product, Security, and Design to translate cross-organizational objectives into platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance the capabilities for Product Managers, Designers, and other non-technical builders to build rich product feature prototypes that translate to features in our production applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn from and collaborate with other senior engineers on the team, and contribute to shared iOS patterns and best practices as the team scales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5-9+ years of industry experience\u0026lt;/strong\u0026gt;, ideally within fast-paced environments, with a track record of shipping features in large-scale consumer applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack engineering capability\u0026lt;/strong\u0026gt;, with the confidence working across backend, frontend, mobile, APIs and system architecture as technical challenges require.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proficiency in Swift and modern iOS architecture,\u0026lt;/strong\u0026gt; including declarative UI (e.g., SwiftUI), unidirectional state management (MVI/MVVM/Redux-style), and dependency injection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven experience building customer-facing products from zero to one, \u0026lt;/strong\u0026gt;contributing to product definition, technical architecture, development and launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Solid understanding \u0026lt;/strong\u0026gt;of mobile app performance, accessibility, and release/CI practices for large-scale consumer apps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A product-first engineering mindset\u0026lt;/strong\u0026gt;, with an understanding that technical decisions are in service of the products we provide to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication and collaboration skills, \u0026lt;/strong\u0026gt;with experience driving initiatives that span across teams, departments and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bonus: Experience with modern web development tooling\u0026lt;/strong\u0026gt; including Typescript, React, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. \u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$196,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$227,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8224032?gh_jid=8224032","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3559248,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8224032,"updated_at":"2026-10-07T14:30:30-04:00","requisition_id":"ONE","title":"Senior Staff Data Engineer, Foundational Data","company_name":"Airbnb","first_published":"2026-09-22T14:58:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;The Community You Will Join:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, our mission is to create a world where anyone can belong anywhere. The Foundational Data team builds and operates the high-quality, widely reused datasets that power critical decisions across Airbnb: how visitors are measured from site traffic, how bot traffic is separated from organic traffic, and how cloud costs are attributed to Airbnb services. Our cost dashboards are among the most-used at Airbnb, relied on by technical leads, finance, and executives. Every dollar Airbnb spends running its infrastructure is attributed by models this team owns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are now building a third pillar, and it puts this team at the forefront of how Airbnb measures AI: the cost, usage, and performance of the models we train and serve ourselves, and of the AI tools our own engineers use every day. When Airbnb asks whether an AI investment is paying off, the answer comes from datasets this team builds.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Foundational Data sits inside Cloud Infrastructure and is a deliberate mix of Data Engineers and Analytics Engineers working as one team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Difference You Will Make:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Data Engineer, you are the technical leader for this team and the person who sets its direction. This is a hands-on role with no direct reports: you will own the long-term data architecture and you will build against it, from the Airflow-orchestrated pipelines that ingest telemetry, logs, and billing data through to the dimensional models and Minerva definitions that thousands of people at Airbnb reason with. Because we are a mixed DE and AE team, you will work across both disciplines: this role needs data engineering depth, plus enough fluency in metric and dimensional modeling to set direction for the analytics engineering side.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Infrastructure intelligence is where you will start, and it is fresh ground. The signals describing our fleets are fragmented across cost, utilization telemetry, service performance, and GPU and model telemetry. Nobody has modeled this coherently yet, and the AI side is the least charted part of all. There is no schema to inherit. You would decide what these datasets are, then bring the rest of the company along.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This work carries regular visibility to directors and VPs across Infrastructure and Finance.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Typical Day:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership across the team\u0026#39;s data engineering and analytics engineering work, spanning cloud cost, traffic \u0026amp;amp; bots, and infrastructure intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own the multi-year data strategy and architecture for Airbnb\u0026#39;s foundational data assets, and build the cross-org consensus needed to fund and execute it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own how Airbnb measures its AI: the unit economics of training and serving our own models, GPU fleet utilization, and the cost and adoption of developer AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build the datasets that integrate cost, utilization, performance, and reliability signals across Airbnb\u0026#39;s infrastructure fleets, starting from a blank page\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay hands-on in the pipelines and models you architect, close enough to the build to catch the problems design reviews miss\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence and coach a distributed team of Data Engineers and Analytics Engineers, raising the quality bar through design and code review and scaling it by building the frameworks and automated checks other teams adopt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate conflicting stakeholder requirements across Infrastructure, Finance, Data Science, and Product Engineering, and land a single definition everyone can build on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and eliminate duplication and data fragmentation across the engineering organization, driving deprecation of what your models replace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the team\u0026#39;s on-call rotation for the datasets we own\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Your Expertise:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You do not need prior experience with cloud cost, infrastructure, or AI/ML data to succeed here. What we cannot teach is the following.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of relevant industry experience with a BS/Masters, or 9+ years with a PhD, in data engineering or a closely related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have designed, built, and operated production data pipelines at large scale, and you write strong SQL and Python. Scala experience is useful but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can design a dimensional model and define a metric others will trust, even if analytics engineering has not been your job title\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have moved into an unfamiliar data or technical domain and become productive quickly, building enough understanding of the underlying systems to model them well\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have been the technical lead on a team or program, setting direction that other senior engineers executed against without formal authority over them, while still writing code yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have written the multi-year technical strategy for an area, and got other organizations to fund and deliver against it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have built a data product where no schema or precedent existed, and persuaded other teams to adopt it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have written the document that aligned several teams on a contested technical decision, and you can explain a data model to a finance partner as readily as to an engineer\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;position is completely Remote- USA\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7107054?gh_jid=7107054","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3203438,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7107054,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Staff Data Scientist, Guest \u0026 Host Marketplace AI","company_name":"Airbnb","first_published":"2025-07-25T15:49:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Guest Experience is responsible for Search and Discovery, Merchandising, and end-to-end online software experience worldwide from top-of-funnel discovery through post-booking engagement. We are looking for a talented Data Scientist to join the Guest Data Science team. This tech lead will be at the core of using AI and casual inference to understand user behavior in our app, detect underlying intent, and to build data products needed to provide a compelling and personalized experience of our app. We build products that help guests find the inventory most relevant to them in our marketplace.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Data Scientist, you will lead innovation efforts to build methodologies to identify and evaluate the preferences important to every guest, at every step of their online discovery funnel. You will be instrumental in shaping our data strategy to drive guest conversion and regular engagement with the Airbnb platform across our Homes, Experiences and Services business verticals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role emphasizes technical excellence and driving business impact with cutting-edge science. Your role will involve close collaboration with Product to identify in-product optimizations and shape UX design architecture to path how guests navigate from surface-to-surface in our app.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will demonstrate to be a domain expert with granular user behavior and sequence datasets in a marketplace setting. You will hold a high bar for our customer experience and balance a passion for AI with a strong desire to accurately understand user behavior and business success. Your efforts towards personalized content discovery will help make Airbnb feel tailored for you, maintaining a dialogue with our guests to deeply understand their preferences and reflect that understanding back to them, enabling every guest to easily discover the travel they will love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn: Develop deep understanding of how guests navigate and re-engage with our app via analysis, research, and by leveraging granular user action and sequence datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner: With product and engineering, drive technical frameworks and science leadership to explore innovative paradigms for detecting revealed preferences and quantifying online frictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build: Write code for prototypes to detect and quantify taxonomy of guest preferences via iterative development of data frameworks, models and artefacts derived from AI toolkits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate: Assess assumptions and efficacy of derived guest preferences via measurement and validating hypotheses linked to online guest action and engagement. Setup experiments and data feedback loops to own a high bar over continuous impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence: Regularly present findings and recommendations to leadership audiences to inform strategy and cross-functional deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you’re passionate about going deep into personalized user experiences, we want to hear from you!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Causal inference expertise with marketplace experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred domain experience in search, UX discovery, personalized evidence systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Computer Science, Statistics, Econometrics or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience with a PhD (or 12+ years with a Masters)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL. Comfort with developing proof-of-concept prototypes. Passionate about AI and possessing a learner’s mindset towards LLMs and dynamic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to succeed in both collaborative and independent work environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated willingness and track record of engagement with the technical community\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$224,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$280,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8238592?gh_jid=8238592","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3564953,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8238592,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"REQ52438","title":"Senior Staff Engineer, Guest \u0026 Host (Host Listings \u0026 Quality)","company_name":"Airbnb","first_published":"2026-09-29T13:13:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineer on Airbnb\u0026#39;s Guest \u0026amp;amp; Host team, you\u0026#39;ll set the technical direction for the backend platforms at the core of our marketplace. These systems store and serve listing data for Stays, Experiences, and Services, and they decide whether each listing is searchable, visible, and bookable. They also uphold the quality bar for hosts through ML, enforcement, and host guidance. As AI-assisted features and agents become first-class clients of these systems, you\u0026#39;ll shape how our APIs, data provenance, and architecture evolve to stay stable, simple, and extensible. You\u0026#39;ll partner with engineers across Guest \u0026amp;amp; Host, Trust, Infrastructure, and our AI Platform team to define how listings and quality architecture fits with the rest of Airbnb.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the multi-year technical strategy and roadmap for Listings and Quality backend, and bring the team and stakeholders along.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI Platform, Trust, Infrastructure, and Product teams to shape how Listings and Quality architecture fits with the rest of Airbnb, and set the platform contracts between them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design APIs, data models, and data provenance so the platform can safely support AI-assisted features and agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive platformization, simplification, and self-service: generalize shared capabilities, consolidate duplicated systems, and let product teams build within guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on reliability and engineering practices, and reduce operational load on systems in critical business paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on development, including design and code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor, guide, and support the career growth of individual contributors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of relevant experience in the tech industry; 4+ years of experience in an Architect or Staff Engineer role, with ownership responsibility over large-scale software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product and platform judgment. You understand how backend architecture choices shape product velocity, and you design for the needs of product teams, hosts, and AI clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of setting a multi-year technical vision for a core platform and delivering it incrementally, such as consolidating services, finishing major migrations, or platformizing shared capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep backend expertise in distributed systems, data modeling, and API design for large-scale, business-critical platforms, using Java, Kotlin, or similar languages.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing APIs and data systems for AI-assisted features and agents, including data provenance, validation, and guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent engineering skills and a strong operational mindset, with a track record of improving reliability and reducing operational load on systems in critical business paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and influence across orgs and platform teams, including AI/ML platforms. Demonstrated ability to set platform contracts, align stakeholders, and raise the bar for senior and staff engineers through mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of fostering a culture of Diversity and Belonging, within the organization and across the tech community\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6757302?gh_jid=6757302","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3109757,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6757302,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Data \u0026 Eval","company_name":"Airbnb","first_published":"2025-03-30T19:01:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core ML team is responsible for driving Airbnb Assistance Engineering initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;​​The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this Senior Staff Machine Learning Engineering role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering Airbnb Assistance Engineering (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define evaluation strategy and success metrics\u0026lt;/strong\u0026gt; for GenAI systems, aligning offline evaluation with online business and customer experience outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and scale evaluation frameworks\u0026lt;/strong\u0026gt; (golden sets, synthetic data, automated regressions, rubric-based grading, LLM-as-judge where appropriate) with strong controls for bias, drift, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design the data flywheel\u0026lt;/strong\u0026gt;: instrumentation, feedback collection, data quality checks, labeling strategy, dataset versioning, and governance to support continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional quality initiatives\u0026lt;/strong\u0026gt; across product, ops, and engineering, driving clarity on what “good” looks like and how teams act on evaluation results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop and productionize pipelines\u0026lt;/strong\u0026gt; for dataset creation, model monitoring, evaluation-at-scale, and continuous testing (pre-deploy and post-deploy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive technical decisions and architecture\u0026lt;/strong\u0026gt; for evaluation and data infrastructure, balancing speed, rigor, cost, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Educational Background\u0026lt;/strong\u0026gt;: PhD in Computer Science, Mathematics, Statistics, or related technical field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Experience\u0026lt;/strong\u0026gt;: 10+ years building, testing, and shipping ML/AI systems end-to-end; including 2+ years of experience with GenAI/LLM systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience\u0026lt;/strong\u0026gt;: 5+ years leading large, ambiguous technical initiatives as a senior IC, influencing roadmap and engineering/science direction across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency\u0026lt;/strong\u0026gt;:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in evaluation methodology (offline/online alignment, metric design, human-in-the-loop evaluation, A/B testing, power analysis, regression testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with GenAI systems, including orchestration, retrieval, tool calling, memory, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building data pipelines and quality systems (labeling workflows, dataset curation, versioning, monitoring, and governance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid ML fundamentals and best practices (model selection, training/serving, monitoring, reliability, and model lifecycle management).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Support Systems\u0026lt;/strong\u0026gt;: Experience applying ML/AI to customer support workflows (e.g., agent assist, classification/routing, resolution recommendation, QA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; Quality at Scale\u0026lt;/strong\u0026gt;: Experience building robust evaluation platforms for agent behavior validation, safety/guardrails, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Practice for Applied AI\u0026lt;/strong\u0026gt;: Proven ability to take evaluation and data flywheel work from incubation to production, iterating quickly while maintaining scientific rigor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026amp;nbsp;for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7858738?gh_jid=7858738","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3422833,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7858738,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Post Training","company_name":"Airbnb","first_published":"2026-05-05T16:58:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a senior staff machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent,\u0026amp;nbsp; recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD in Computer Science,\u0026amp;nbsp; Machine Learning, Mathematics, Statistics, or related technical field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience with developing machine learning models and products at scale from inception to business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming experience in Python and hands-on experience with frameworks such as PyTorch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of training, fine tuning, optimizing models and inference run-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Post-training experience\u0026lt;/strong\u0026gt; in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Or specialized experience\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt; in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7592146?gh_jid=7592146","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3355816,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7592146,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Staff Machine Learning Engineer, Trust","company_name":"Airbnb","first_published":"2026-02-05T14:21:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform. Trust Engineering is at the forefront of AI and ML innovation, helping develop novel techniques and advancing the state-of-art in Machine Learning to continually build and maintain trust across our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute on the long-term ML technical vision and strategy for the Trust organization, identifying key investments, architecting scalable solutions, and championing best practices that advance the state-of-the-art in production ML systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical leader and mentor to other ML and software engineers across the organization, providing guidance on complex architectural and modeling challenges, and raising the overall technical bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and deliver large-scale, multi-quarter ML initiatives that span multiple teams, influencing roadmaps and ensuring alignment between platform and product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with other trust defense and platform teams to tackle the changing landscape of fraud attacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Examples include: Anomaly detection models, ML models for continuous risk evaluation, Multimodality and Agentic AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of industry experience in applied Machine Learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-3+ years working with LLMs and novel GenAI technologies. Proficiency and proven experience on Agentic AI (frameworks, orchestration, architecture and productionization).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s, Master’s or PhD in CS/ML or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming (Scala / Python / Java/ C++ or equivalent) and data engineering skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. genAI, Agentic AI, natural language processing, computer vision, personalization and recommendation, anomaly detection)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026amp;nbsp; these technologies: AgenticAI, Tensorflow, PyTorch, Kubernetes,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience building end-to-end Machine Learning and Agentic infrastructure and/or building and productionizing Machine Learning models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with test driven development, familiar with A/B testing, incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$244,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$305,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8095365?gh_jid=8095365","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506970,"location":{"name":"Remote, USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8095365,"updated_at":"2026-10-12T16:43:11-04:00","requisition_id":"REQ51521","title":"Senior Staff Software Engineer, Marketing Technology","company_name":"Airbnb","first_published":"2026-07-29T18:14:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive marketing channels such as Email, Push, SMS, Google Ads, Facebook Ads etc. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest, Host, Airbnb Org, Policy, and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Software Engineer on the Content Platform team, you\u0026#39;ll set the technical direction for the org\u0026#39;s transformation into an AI-driven system that turns a marketing brief into a fully realized campaign in minutes, not months. You\u0026#39;ll own the technical strategy across a complex, multi-team surface area spanning a CMS platform, no-code authoring tools, rendering infrastructure, and an emerging agentic layer, all operating at a scale where the content produced is consumed by millions of Airbnb users daily. You will partner with engineering leadership, product, design, and marketing stakeholders across the company to define multi-year technical strategy, resolve the org\u0026#39;s hardest cross-team technical challenges, and raise the bar for engineering excellence across Marketing Technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Software Engineer on Content Platform, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive technical vision and strategy for the Content Platform org, ensuring architectural decisions scale across teams and align with broader company technology direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve the highest-leverage, most ambiguous technical problems that span multiple teams or systems, often before they become visible to others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architecture and design reviews across the org, setting technical standards and driving consistency in engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow Staff and senior engineers, and act as a technical multiplier by scaling your judgment and expertise across the broader organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with engineering leadership, product, design, and marketing/business stakeholders to align technical strategy with business priorities and influence roadmap decisions at the org level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Marketing Technology in company-wide technical forums, driving adoption of best practices and shaping technical direction beyond your immediate team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At Senior Staff level, our engineers are expected to operate with organization-wide scope and impact, setting technical direction that shapes how multiple teams build and scale, while remaining deeply hands-on when it matters most.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of hands-on software engineering experience, including a track record of technical leadership at organizational scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s and/or Master\u0026#39;s/PhD degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in backend systems and large-scale, service-oriented and distributed architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience architecting and scaling agentic or AI-driven systems in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Java, and/or Kotlin, LangGraph, GraphQL, relational and NoSQL databases, caching solutions like Redis, and microservice architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical vision and drive execution across multiple teams and stakeholders, with a track record of influencing engineering culture and standards beyond a single team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, and system quality at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past experience with Marketing Technology or Growth platform systems is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and cross-functional influence skills, with experience driving initiatives that span teams, departments, and leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7525479?gh_jid=7525479","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3333734,"location":{"name":"Remote - Bengaluru, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7525479,"updated_at":"2026-10-22T11:08:32-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Payments","company_name":"Airbnb","first_published":"2026-01-09T04:23:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Payments\u0026lt;/strong\u0026gt; is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments organization at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments team, our goal is to build and operate scalable systems that power payments ecosystems, host/guest protections as well as community partner\u0026amp;nbsp; experiences applying core engineering principles that leverage both time-tested and cutting edge technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Engineering for Payments, you will provide overarching guardrails on evolution of the architecture with special focus on Community Partner experiences, catering evolving business needs and coaching other engineers on the team. You will envision and design decision support systems, knowledge management systems as well as workflow orchestration systems that can harness various AI advancements. You will define and drive the architecture strategy, work on cross-functional teams to align on organizational initiatives, set standards and help in governance. You will be a player-coach; in that you will be hands-on when a situation arises (player mode) and hands-off where there is opportunity for other engineers to grow and gain experience (coach mode).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Software Engineer, Payments you will:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a critic for existing and new technologies, providing a balanced view of the technology landscape and nurture a culture of sustainable innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and influence cross-functional partners to design and deliver high-quality products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead multi-team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead conversations that align technical efforts with business outcomes and product priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uplevel engineering quality through design/code reviews, mentorship, and hands-on implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and provide technical guidance to junior engineers\u0026amp;nbsp; through design reviews, code walkthroughs, and knowledge-sharing sessions, fostering a culture of knowledge sharing and continuous learning .\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building, leading, and architecting production systems or features with broad impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical leadership: hands on experience leading project teams, setting technical direction and strategy, prototyping to iterate ideas, and working cross functionally with Product, Design and Operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with both technical and non-technical partners, experience driving initiatives that span across teams, departments and leadership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7818982?gh_jid=7818982","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413834,"location":{"name":"Remote - US"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7818982,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Staff Software Engineer, Trust","company_name":"Airbnb","first_published":"2026-04-21T18:51:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior technical individual contributor, you will partner closely with our leaders across the broader technical organization helping design, execute and deliver in a complex and collaborative roadmap of Trust engineering efforts that will require collaboration across many parts of the organization and many parts of Airbnb. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers which means we expect you to be hands on and contribute code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the long-term vision and strategy for the Trust Platform, driving the architectural direction for foundational systems that enable scalable, high-quality fraud, safety, and trust decisioning across Airbnb, and are broadly leveraged across tech organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dive deep into Trust Platform components, build system and performance tooling, and identify cross-cutting opportunities to elevate technical quality, operational excellence, and developer delight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion an AI-first engineering approach, using LLM-powered agents to generate and iterate on code while you focus on problem-solving, system design, and quality oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical leaders, product managers, operations, data scientists, and Trust defense \u0026amp;amp; ML teams to define and drive platform capabilities, tackle evolving fraud threats, and deliver measurable business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor engineers across teams, raising the technical bar and developing the next generation of technical leaders within the trust engineering ecosystem.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of backend \u0026amp;amp; platform engineering designing, building, and operating mission-critical distributed systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS, MS or Ph.D. in computer science or related field, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience guiding multi-year technical roadmaps: aligning long-term platform vision with day-to-day execution across multiple sub-teams, prototyping to iterate on ideas, and influencing without relying on formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, equally effective white-boarding with senior ICs, partnering with cross-functional leads (Product, Design, Data Science), and presenting strategy to executives and the broader engineering community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obsessed with reliability: deep experience building and improving observability, SLOs, incident response, and resilience patterns (circuit breakers, graceful degradation, chaos testing) to keep mission-critical systems running at the highest bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on with modern languages (e.g., Kotlin/Java/Scala) and comfortable evaluating and introducing new technologies including AI-assisted development workflows (LLMs, code generation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer experience \u0026amp;amp; tooling is a plus, with a mindset of treating internal developers as customers and championing self-service, documentation, and delightful DX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Trust and Risk domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$248,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$310,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8225578?gh_jid=8225578","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3559860,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8225578,"updated_at":"2026-11-03T00:16:52-05:00","requisition_id":"MULTI","title":"Senior Support Specialist, Premium","company_name":"Airbnb","first_published":"2026-10-21T22:51:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join an elite process team focused on premium, high-stakes customer interactions, supporting high-end guests and Hosts within the Airbnb community. The environment is:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Multicultural and hospitality-oriented, with exposure to high-profile and influential clientele.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Gurugram / Delhi-NCR, with an expectation of in-office work aligned with business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast-paced, complex, and ambiguous, requiring adaptability, responsiveness, and professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, involving close interaction with internal stakeholders and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver bespoke, high-quality customer support that reflects Airbnb’s commitment to excellence, especially for high-end customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take complete ownership of complex and high-stakes cases, ensuring final resolution or settlement and building strong relationships with users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combine efficiency with personalized service, handling high case volumes without compromising quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively enhance the customer experience by anticipating needs, offering relevant solutions, and going above and beyond in every interaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement by sharing insights about the community experience and supporting your team’s operational success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust with internal and external stakeholders through effective relationship management and consistent delivery of results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help uphold top hospitality standards in every interaction, influencing user satisfaction and brand perception.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Providing Personalized and Exceptional Customer Support\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interacting with guests and Hosts through live chat, social platforms, messaging, and phone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding the specific needs of high-end customers and tailoring your communication and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapting your approach to diverse cultural backgrounds and individual preferences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Complex Case Management\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning assigned cases end-to-end, following workflows and management guidelines to reach final resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercising sound judgment and an ownership mentality, escalating to other teams when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being receptive to feedback from management and quality teams and quickly applying it to improve your work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Combining Efficiency with Bespoke Quality\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Managing a high volume of cases while maintaining personalized, high-quality service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolving issues quickly and effectively to ensure mutual satisfaction and uphold hospitality standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Participating in Your Team’s Improvement\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Using your operational knowledge to support team success and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing feedback and insights on community experience and improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping document ways of working, best practices, and norms as requested.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offering technical/functional/subject-matter guidance to less experienced team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Going Above and Beyond\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Anticipating customer needs and proactively suggesting solutions or options to smooth their experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responding promptly and efficiently to inquiries and issues, ensuring timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Engagement\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building trust with internal and external stakeholders through consistent delivery and open communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating openness and approachability when resolving issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding key functional drivers and their business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being on-call for emergency situations in evenings and weekends, as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Background \u0026amp;amp; experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of relevant experience in multicultural customer service teams, preferably in hospitality and premium support (experience with Apple, Amex (David Jones), Amazon premium support, Ritz Carlton is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in roles involving calls and customer/client contacts, ideally with high-profile or influential clientele.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Graduate degree or above.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience, particularly with technology platforms, is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience using phone, messaging, or live chat to interact with users/customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective, and timely manner, with the ability to explain complex ideas simply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to work weekends, public holidays, and evening shifts; schedule may change based on business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Location: Gurgaon\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work in 24*7 rotational shifts, work from office.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills for engaging guests, Hosts, and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving abilities and emotional intelligence to identify root causes and fully resolve issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage high volumes of work, multitask, prioritize, and adhere to schedules (breaks, lunches, training).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Apple/Mac OS, Google Suite, CRM systems, and the ability to quickly learn new tools (including Google Sheets, Google Docs, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in English required; additional languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of professionalism, confidentiality, adaptability, responsiveness, proactiveness, resourcefulness, and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;India Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;₹1,090,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;₹1,340,000 INR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8107160?gh_jid=8107160","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3512094,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8107160,"updated_at":"2026-10-19T09:30:10-04:00","requisition_id":"ONE","title":"Senior Support Specialist, Premium Support","company_name":"Airbnb","first_published":"2026-08-05T11:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English, spoken and written.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support \u0026lt;/span\u0026gt;functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt;, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;A \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case \u0026amp;amp; constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution is reached based on workflows, management guidelines \u0026amp;amp; your own assessment of the case situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert in Airbnb policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explains and simplify complex information, provide appropriate context, and address complex questions with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to negotiate \u0026amp;amp; mediate between Host \u0026amp;amp; Guest in resolving the issues at hand on high-stake \u0026amp;amp; high-value reservations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box \u0026amp;amp; constantly looking for compromises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community \u0026amp;amp; business expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports the simplification of complex processes and ways of working within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports onboarding of new employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a positive force in the team and help management drive \u0026amp;amp; land changes with the least frictions possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build \u0026amp;amp; nurture relationships outside of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire a culture where quality is a core principle.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;World class interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced computer skills, including Apple/Mac OS, Google Suite, and\u0026amp;nbsp; familiarity with CRM systems and the ability to quickly learn new tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English, spoken and written is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$88,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8348197?gh_jid=8348197","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3608359,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8348197,"updated_at":"2026-11-02T20:19:41-05:00","requisition_id":"ONE","title":"Senior Systems Engineer, BizTech","company_name":"Airbnb","first_published":"2026-11-02T17:28:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The world is changing how it works; not just in where we do it, but in how fast and how well we can do it. Airbnb has already shown that we can move with speed and intention.\u0026amp;nbsp; We navigated a pandemic, rebuilt our company from the ground up, had a successful IPO, and shipped product upgrades – all while working remotely. That experience didn\u0026#39;t just change where we work. It changed what we believe is possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Now, a new shift is underway. AI is fundamentally changing the leverage available to every team – compressing timelines, breaking down traditional job description silos, raising the ceiling on quality, and enabling small, focused groups to accomplish what once required much larger ones. At Airbnb, we are not treating AI as a future consideration. We are moving fast to embed it into how we operate today – using it to multiply the impact of every employee, every system, and decisions we make every day. The companies and teams that embrace this shift with urgency and discipline will define what\u0026#39;s possible in the years ahead. We intend to be one of them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Collaboration Products\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Collaboration Products team owns the enterprise systems that Airbnb\u0026#39;s workforce relies on to plan, build, and deliver — including our Atlassian ecosystem, AI-powered tooling integrations, and custom-built engineering platforms. Our mission goes beyond keeping the lights on. We are moving fast to modernize our stack, retire technical debt, and integrate AI capabilities that directly multiply the productivity and quality of the teams we serve. We build with urgency, operate with rigor, and treat every system we touch as an opportunity to raise the bar on what BizTech delivers to Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Senior Systems Engineer is a hands-on technical leader who moves fast, builds to last, and uses AI as a force multiplier — not a future initiative. In this role, you will own the configuration, migration, and continuous improvement of Airbnb\u0026#39;s Atlassian platforms, including leading the active deprecation of Jira Data Center and full transition to Jira Cloud. But your impact goes beyond administration. You will identify where AI and automation can compress delivery cycles, reduce toil, and improve the quality and reliability of the systems our workforce depends on — and then build those improvements, quickly. You bring the platform depth to architect scalable solutions and the judgment to know when to move fast and when to be deliberate. You are the kind of engineer who raises the velocity and quality of everyone around you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary SME and hands-on administrator for JiraCloud Software, JiraCloud Service Management (JSM), and associated Atlassian tooling; own configuration standards, governance, and technical debt reduction across the environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and execute Jira migrations - including Data Center to Cloud - coordinating with cross-functional stakeholders to deliver seamless cutover experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain advanced analytics, dashboards, and reporting solutions using native tooling for Jira Cloud as a first line of options;\u0026amp;nbsp; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy \u0026amp;amp; legal prerogatives. \u0026amp;nbsp; Airbnb is building custom Forge applications that will require your ongoing maintenance and partnership with supporting systems engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and administer Atlassian access management, user lifecycle management, license tier optimization, and security posture improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate if Atlassian Marketplace plugins architecture evolves to a point where Airbnb could consider adopting plugins where business needs dictate, and where security, legal, and privacy requirements are satisfied.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a strategic partner to business stakeholders by leading requirements-gathering sessions, translating business needs into technical designs, and proactively identifying opportunities for automation and process improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and expand Atlassian Rovo AI agents and automation rules; evaluate emerging AI/ML capabilities within the Atlassian ecosystem and champion responsible, contextually appropriate AI adoption aligned with Airbnb\u0026#39;s mission\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and maintain custom automation rules using Jira\u0026#39;s native Automation engine and JavaScript; leverage Jira REST API for integrations, data imports, and custom reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead User Acceptance Testing (UAT) efforts for platform changes and migrations; develop and maintain test plans, test scripts, and defect tracking documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate Agile ceremonies (sprint planning, retrospectives, standups) as needed; operate as Scrum Master or Product Owner for platform-focused workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document system configurations, runbooks, and knowledge base articles to support operational continuity and enable self-service across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotation and provide escalation support for critical Atlassian platform issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of hands-on Atlassian administration experience, including Jira Software, Jira Service Management (across JiraCloud \u0026amp;amp; JiraDC) in enterprise environments with large user populations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Jira workflow design, including post functions, validators, conditions, and custom properties; strong command of JQL for filters, subscriptions, dashboards, and board configuration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading Jira migrations (Data Center to Cloud), including project configuration migration, macro compatibility, and data integrity validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring and administering Jira Cloud native tooling for capacity planning and portfolio reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Atlassian Marketplace plugins including JavaScripting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and custom reporting workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Atlassian tools with identity providers via LDAP \u0026amp;amp; Okta; familiarity with user lifecycle management, license governance, and security hardening practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Atlassian Rovo and AI/ML capabilities within the Atlassian ecosystem; ability to configure Rovo agents with careful consideration for AI ethics, value alignment, and contextual appropriateness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring Jira Automation rules (native and scripting-based); working knowledge of JavaScripting and JSON for custom automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in Jira Service Management including SLA configuration, JSM Forms, custom queues, and approval workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading UAT for complex migrations and platform changes; proficiency in developing and executing test plans, test scripts, and defect documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with SAFe Agile (SAFe Agilist and/or SAFe Scrum Master certification a plus); experience as Scrum Master or Product Owner for technical workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and communication skills with a demonstrated ability to translate complex technical concepts for both technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a remote-first, high-growth environment; ability to independently manage multiple priorities and keep stakeholders informed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with complementary enterprise tools such as Slack, Asana, Figma, Airtable, and Miro is an advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$193,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73703,"name":"Engineering \u0026 Technology","child_ids":[73675,73674,252,77,284956],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8197652?gh_jid=8197652","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547790,"location":{"name":"Remote"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8197652,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Senior Systems Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-11T16:40:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The BizTech BI\u0026amp;amp;Analytics team partners with business and finance stakeholders to deliver scalable self-serve analytics \u0026amp;amp; AI transformation programs, budgeting \u0026amp;amp; forecasting solutions, reliable data pipelines, and trusted metrics \u0026amp;amp; dashboards. Empowering timely, compliant, data-driven decisions and a robust analytics foundation across Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a skilled Senior Systems Engineer to support our Oracle EPM Planning systems and processes, with a strong focus on bringing AI automation and AI agent capabilities into Finance workflows. This is an important role within the Airbnb BizTech organization supporting Finance. The ideal candidate combines solid technical depth in the Finance Budgeting and Forecasting function with hands-on experience building AI automation and AI agents. Responsibilities include financial forecast modeling, system and AI-driven process transformation, integration with the data warehouse, and translating business requirements into scalable Oracle EPM and AI-enabled solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Support \u0026amp;amp; System Admin\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Application: Support the design, configuration, and maintenance of Oracle EPM Planning modules (Financials, Workforce, Capital, Cash Forecast, Long Range Planning, etc).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calculations \u0026amp;amp; Modeling: Develop and maintain business rules and calc scripts. Proficiency in Groovy Scripting for data and forecast modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Integration: Support data flows with AWS data warehouse, Oracle ERP Cloud, and Workday, leveraging Data Management, EPM Automate, and internal Airbnb integration tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Environment Management: Assist with the monthly Oracle patch cycle, including regression testing and impact analysis of new features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FP\u0026amp;amp;A Functional Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Process Improvement: Partner with FP\u0026amp;amp;A to streamline the budget and forecasting process by automating manual offline models and enhancing data integration to reduce forecast cycle time and improve accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reporting \u0026amp;amp; Analytics: Build and maintain reports using EPM Reports; support finance users in Smart View with ad-hoc analysis and template creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;User Support: Support the monthly forecast cycle, resolving issues promptly and engaging Oracle support when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Automation \u0026amp;amp; Agent Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI Agent Building: Design, build, and deploy AI agents and automated workflows that streamline FP\u0026amp;amp;A processes, using both native EPM AI capabilities and external AI/automation tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Automation: Identify manual, repetitive finance and systems processes and apply AI automation to reduce cycle time and manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: Work with Finance and Tech partners to prioritize AI automation opportunities and deliver AI-generated forecasts, analyses, and insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on experience in Oracle Hyperion/EPM (minimum 2 years in EPM Cloud). Experience with EPM Automate, Groovy scripting, building forms, reports, application optimization, and administering user access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience supporting finance functions (FP\u0026amp;amp;A, Accounting, Treasury, Tax) with solid financial statement literacy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building AI automation and AI agents (for example, agentic workflows, LLM-based automation using tooling such as Claude, Gemini, GPT - not specific to EPM\u0026#39;s built-in AI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL for data validation, pipeline troubleshooting, and ad-hoc analysis against warehouse tables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting integrations between Oracle EPM and ERP via OIC or equivalent middleware.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating data orchestration and ETL/ELT pipelines: monitoring workflow health, managing and re-running failed tasks, reviewing execution logs, and coordinating pipeline incidents with owning teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills; able to work with cross-functional stakeholders and clearly document technical processes for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business requirements into scalable solutions within or outside of EPM Planning, and to recommend options for decision making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$164,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$193,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252,"name":"Information Technology","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8263303?gh_jid=8263303","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3575416,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8263303,"updated_at":"2026-10-13T12:49:55-04:00","requisition_id":"ONE","title":"Software Engineer, Analytics Infrastructure","company_name":"Airbnb","first_published":"2026-10-13T12:49:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Analytics Infrastructure team’s mission is to enable universal data-informed decision-making at Airbnb. We achieve this by providing an integrated suite of analytics frameworks, services and applications. We’re infrastructure and full stack engineers with a human focus: customer-centric, quality driven, helpful and empathetic.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a backend / fullstack software engineer on the Analytics Products team (which is part of Analytics Infrastructure) you will have the opportunity to build data tools which enable data practitioners to efficiently explore and analyze data to create insights. The team manages data products used by 7,000 monthly active users, including \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/supercharging-apache-superset-b1a2393278bd\u0026quot;\u0026gt;Apache Superset\u0026lt;/a\u0026gt;, Notebook tool and AI for Data chat product and their integrations within the Data Platform tooling, like Airbnb’s in-house build \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/how-airbnb-achieved-metric-consistency-at-scale-f23cc53dea70\u0026quot;\u0026gt;Metric system\u0026lt;/a\u0026gt; which enables metric consistency at scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape up the future of Apache Superset through open source collaboration, internal user engagement and direct code contributions. By plugging into the open source community - Superset\u0026amp;nbsp; releases, roadmap and operational processes, you will help shape and drive new Apache Superset improvements and features and ensure they scale for Airbnb’s user base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other data platform teams to build integrations of our data tools with Airbnb\u0026#39;s data platform’s ecosystem, like the \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/metis-building-airbnbs-next-generation-data-management-platform-d2c5219edf19\u0026quot;\u0026gt;metric infrastructure\u0026lt;/a\u0026gt; which enables metric consistency at scale, \u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/metis-building-airbnbs-next-generation-data-management-platform-d2c5219edf19\u0026quot;\u0026gt;data management platform\u0026lt;/a\u0026gt; which enables data discovery and data management, data warehouse infrastructure and services, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continue to hold high quality bar for our data tools, to ensure high stability and reliability for Airbnb’s data practitioners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build new features to support user’s workflows, within our data products (Superset, AI for Data Chat, Notebooks) and integrations of our tools within the Data Platform’s ecosystem\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Apache Superset open source community and make contributions to the Apache Superset project\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare, test and release Superset OSS official releases internally for Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with teams within Airbnb’s data platform on integrations of our data products within the data platform’s infrastructure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with users of products our team owns - we expect all engineers to be able to drive projects end to end, gather user feedback or collaborate with product managers, create and manage feature roll out plans and migrations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to maintaining a high technical quality bar by identifying quality or architecture improvements projects, improving testability, observability, and reviewing other’s code and technical designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the team’s operations via lightweight on-call support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of full-time, relevant industry experience, with expertise in building backend services in Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with frontend development - HTML, CSS, Typescript, Javascript and modern front-end frameworks such as React is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with data (SQL, Data Engineering) or big data technology is a plus, e.g: Airflow, Spark, Trino, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in some combination of internal application development, data infrastructure, and analytics engineering is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Appetite for high quality code and robust systems, including observability, and reliability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive cross functional projects or migrations - including alignment, collaboration and roll out with partner teams and users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Passion for building interactive and delightful user experiences and engaging with users\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8332157?gh_jid=8332157","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3601560,"location":{"name":"Remote, USA "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8332157,"updated_at":"2026-10-28T16:41:33-04:00","requisition_id":"ONE","title":"Software Engineer, Payments","company_name":"Airbnb","first_published":"2026-10-28T16:41:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s mission is to create a world where anyone can belong anywhere. Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our global community of guests and hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Payments Growth team builds the payments features that drive Airbnb\u0026#39;s revenue growth. We are a product-focused team that works with Product, Design, Data Science and Finance to deliver projects that grow the business. Our flagship product is the Earnings Dashboard, the one-stop place where Hosts track their earnings and performance, get recommendations on how to improve, and download reports. It is one of the most visited pages for our community of over 5 million Hosts worldwide, and when Hosts earn more, Airbnb grows too\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build backend services and APIs for the Earnings Dashboard and other payments features that help Hosts grow their income and drive Airbnb revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate product, compliance and regulatory requirements into clean, well-tested code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the data and services behind Host performance metrics, recommendations and reports, and keep them accurate and fast for Hosts of every size.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement experimentation, logging and metrics so Product and Data Science can test changes and measure their impact on Hosts and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Design, Data Science, Finance, Legal and other engineering teams to deliver projects that grow the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to find gaps in conversion, Host engagement and reliability, and drive fixes and improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, technical design discussions and operational improvements across the team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement complex features, focusing on data-driven decision making and performance optimizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineers and cross-functional partners across the organization to understand and prioritize technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively grow knowledge of leading edge practices and trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define and improve coding standards, development processes and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a hands-on software engineering role in backend/full-stack development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Java, and experience building services in a distributed microservice environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in frontend web technologies\u0026amp;nbsp; (e.g. HTML, CSS, React and Graphql etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise in backend systems within large-scale service-oriented architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$160,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$180,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8306555?gh_jid=8306555","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3591434,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8306555,"updated_at":"2026-10-28T10:52:07-04:00","requisition_id":"ONE","title":"Spécialiste AirCover, Expérience client en réclamations","company_name":"Airbnb","first_published":"2026-10-28T10:52:07-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L’équipe AirCover a pour mandat de concevoir, de bâtir, de lancer et de gérer les activités d’AirCover au sein d’Airbnb. Nous avons une grande responsabilité envers notre communauté d’hôtes et de voyageurs : être là lorsque les choses ne se déroulent pas exactement comme prévu avec leurs réservations. Les défis seront nombreux au cours des prochaines années, et nous sommes à la recherche d’une personne pour nous aider à coordonner nos priorités et à offrir une expérience irréprochable à notre communauté.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L’équipe \u0026lt;em\u0026gt;Claims Experience\u0026lt;/em\u0026gt; fait partie de l’équipe AirCover. Elle offre un soutien haut de gamme à nos utilisateurs en adaptant l’expérience et les services proposés à leurs besoins particuliers, afin que chacun puisse accueillir des voyageurs et voyager en toute confiance. Nous cultivons une compréhension et une empathie profondes envers les attentes de chacun de nos clients, et nous allons au-delà des attentes pour créer des interactions personnalisées qui laissent une impression durable tout au long du processus de réclamation, du début à la fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L’équipe assure la réussite opérationnelle de l’ensemble des produits AirCover et offre une exécution sans faille grâce à la qualité et à la rapidité de nos échanges, tout en veillant à la fidélisation de la clientèle et à la croissance continue de notre communauté Airbnb.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous aurez pour mandat de comprendre les besoins uniques de nos clients et d’aller au-delà des attentes pour créer des interactions personnalisées qui laissent une impression durable tout au long du processus de réclamation, du début à la fin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Vous traiterez nos clients avec cohérence, équité et empathie, de sorte qu’ils se sentent écoutés et compris. Vous adapterez le soutien offert à leurs besoins particuliers afin de régler les problèmes efficacement, à la satisfaction de toutes les parties. En améliorant l’expérience client de bout en bout, vous contribuerez à accroître les taux de fidélisation et à permettre à chacun d’accueillir des voyageurs et de voyager sur Airbnb en toute confiance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Évaluer, examiner et régler les réclamations soumises pour les produits AirCover (y compris, sans s’y limiter, les réclamations liées à la protection des hôtes contre les dommages), notamment des réclamations de valeur élevée et de grande complexité qui exigent des enquêtes approfondies et des négociations pour en arriver à des résultats satisfaisants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surveiller de près les indices de fraude et atténuer les risques associés aux individus malveillants afin de protéger la marque Airbnb et sa communauté\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vérifier tous les faits et éléments de preuve pertinents pour déterminer l’issue de chaque dossier, dans le respect des politiques et des processus internes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aller au-delà des attentes pour créer des interactions personnalisées et offrir un soutien haut de gamme exceptionnel tout au long du processus de réclamation, en adaptant l’expérience proposée et en veillant à répondre aux besoins et aux préférences de chaque utilisateur avec le plus grand soin et la plus grande attention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Renseigner et guider continuellement les utilisateurs au sujet de nos produits, de nos conditions et de nos politiques AirCover afin de faciliter le règlement de leurs demandes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborer étroitement avec les parties prenantes et les administrateurs de réclamations tiers afin de s’entendre sur les stratégies de traitement des dossiers et d’assurer un règlement rapide pour nos utilisateurs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communiquer régulièrement avec les superviseurs et le gestionnaire pour faire le point sur l’état des réclamations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintenir un haut niveau de confidentialité pendant les enquêtes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cerner les lacunes dans les processus, les méthodes de travail ou les politiques, et transmettre des commentaires aux échelons supérieurs au besoin afin d’améliorer continuellement l’expérience de nos clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agir à titre d’expert ou d’experte en la matière pour les initiatives de changement et les projets interfonctionnels de l’organisation Aircover Scaled Ops and Optimization, notamment en aidant les parties prenantes internes à mettre à l’essai, à peaufiner, à concevoir et à déployer de nouveaux produits et processus internes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 ans ou plus d’expérience dans le secteur de la technologie financière (fintech) ou dans un rôle axé sur l’expérience client, dont au moins 1 an en traitement de réclamations d’assurance, idéalement des réclamations pour dommages matériels, tant de l’assuré que de tiers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Esprit critique et capacité éprouvée à résoudre des problèmes clients complexes et à rendre des décisions d’indemnisation de façon cohérente et équitable, dans le respect des modalités des polices et des processus établis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellentes communication à l’oral et à l’écrit, et expérience des échanges avec la clientèle par divers canaux, dont le courriel, la messagerie et le téléphone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Écoute active afin de cerner les besoins des utilisateurs et de leur offrir des recommandations et de l’aide personnalisées\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité d’expliquer avec assurance et clarté des enjeux complexes et délicats aux clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacités analytiques, sens de l’organisation et capacité de travailler de façon autonome dans un contexte où les priorités changent rapidement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Habiletés de négociation pour régler les problèmes des clients rapidement et efficacement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orientation vers les solutions et les résultats, avec la capacité d’équilibrer la prévention de la fraude et une expérience utilisateur positive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calme et empathie, avec la capacité de s’adapter à toute situation en personnalisant les réponses et en renseignant notre communauté, tout en gardant son sang-froid dans les situations difficiles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Un horaire de travail régulier de 5 jours par semaine (40 heures), établi d’un commun accord avec votre superviseur, qui inclut des fins de semaine ainsi que des jours fériés, y compris ceux de l’entreprise. Déplacements (s’il y a lieu)\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expérience de la conduite d’initiatives de changement ou de projets interfonctionnels visant l’atteinte d’objectifs stratégiques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience de collaboration avec des parties prenantes internes et des administrateurs tiers pour régler des réclamations complexes de façon rigoureuse, efficace et rapide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une maîtrise du français et de l\u0026#39;anglais, à l\u0026#39;oral comme à l\u0026#39;écrit; la connaissance de toute autre langue constitue un atout.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$68,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8080767?gh_jid=8080767","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3500858,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8080767,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"MULTI","title":"Spécialiste au Support Premium","company_name":"Airbnb","first_published":"2026-07-28T11:33:36-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous recherchons un(e) candidat(e) engagé(e) et enthousiaste pour offrir un service client exceptionnel à la communauté Airbnb en tant que Spécialiste du service client, Support Premium. Le/la candidat(e) idéal(e) est accueillant(e), analytique et déterminé(e) à offrir un service de la plus haute qualité, tant à l’oral qu’à l’écrit,\u0026lt;strong\u0026gt; en Anglais et en Francais.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;associé(e) du support premium fonctionne en première ligne et interagit directement avec les clients et les parties prenantes internes. En tant qu\u0026#39;associé(e) du support premium, vous serez responsable de fournir un support de bout en bout aux membres clés de notre communauté, y compris, mais sans s\u0026#39;y limiter, le segment Luxe. Vous prendrez en charge les cas, garantissant une résolution complète tout en favorisant des relations solides avec nos utilisateurs tout au long du processus. Les associés du support premium ont besoin de solides compétences en communication, de capacités de résolution de problèmes et d\u0026#39;une expertise en matière de service client. Ils doivent également être adaptables et réactifs dans notre environnement en évolution rapide, parfois sous pression, tout en restant flexibles, proactifs, ingénieux, efficaces et démontrant un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de cas complexes : Fournir le plus haut niveau de service à notre communauté dans chaque cas\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients Airbnb et les membres de la communauté via tous les canaux actuels et futurs, à la fois à l\u0026#39;intérieur et à l\u0026#39;extérieur des outils Airbnb, y compris le chat en direct, les plateformes sociales, la messagerie et directement par téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;approprier de bout en bout tous les cas assignés : garantir qu\u0026#39;une résolution finale complète (ou un règlement, une décision finale, etc.) est atteinte sur la base des flux de travail et des directives de gestion, en favorisant la relation avec nos utilisateurs tout au long du processus et en les transmettant avec précision aux autres équipes le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Démontrer une mentalité de propriétaire et un bon jugement ainsi que la capacité de remettre en question et de s\u0026#39;écarter du flux de travail lorsque cela est nécessaire uniquement avec l\u0026#39;approbation de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être très réceptif aux retours de la Direction et de la Qualité, et adopter rapidement des comportements pour améliorer la qualité de votre travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs perspectives sur un sujet ou une situation et est capable d\u0026#39;évaluer et de présenter plusieurs options pour résoudre un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peut être amené à s\u0026#39;engager davantage avec les parties prenantes de haut niveau et à collaborer de manière interfonctionnelle, avec l\u0026#39;aide de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combiner efficacité et qualité sur mesure : Fournir un support client personnalisé et exceptionnel aux voyageurs et aux hôtes, en veillant à ce que leurs besoins et préférences uniques soient satisfaits avec le plus haut niveau de soin et d\u0026#39;attention.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Afficher une capacité à traiter un plus grand volume de cas sans impact négatif sur la qualité de l\u0026#39;interaction et la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticiper et identifier de manière proactive les opportunités d\u0026#39;améliorer l\u0026#39;expérience utilisateur et, avec le soutien de la direction, proposer des solutions et des recommandations sur mesure qui vont au-delà de leurs attentes, et garantir une expérience fluide et mémorable tout au long de leurs interactions avec Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Résoudre les problèmes des utilisateurs rapidement et avec un niveau élevé de satisfaction mutuelle, en tenant compte du contexte et des circonstances spécifiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personnaliser les communications avec les utilisateurs, en démontrant les normes d\u0026#39;hospitalité les plus élevées.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participer à l\u0026#39;amélioration de votre équipe : exploitez vos connaissances opérationnelles fonctionnelles pour soutenir de manière proactive la réussite de l\u0026#39;équipe\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fournir des informations sur l\u0026#39;expérience de la communauté et les opportunités d\u0026#39;amélioration continue à votre direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour votre (vos) service (s), à la demande de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir des services techniques/fonctionnels/SME aux membres les moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partager des idées pour améliorer les processus et les méthodes de travail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Engagement des parties prenantes : Vous avez gagné la confiance des parties prenantes internes et externes grâce à une gestion efficace des relations et à l\u0026#39;obtention de résultats.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d’ouverture et d’accessibilité lors de la résolution des problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les principaux moteurs de votre fonction et leurs relations les uns avec les autres, ainsi que l\u0026#39;impact commercial de ces mesures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être de garde pour gérer les situations d\u0026#39;urgence le soir et le week-end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre parcours et votre expérience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 3 ans d\u0026#39;expérience pertinente dans des équipes de service client multiculturelles, de préférence dans le secteur hôtelier (une expérience avec une clientèle de haut niveau et influente est préférable) et dans un rôle de prise d\u0026#39;appels et de gestion des contacts clients/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une expérience en hôtellerie est un plus, notamment en travaillant pour des plateformes technologiques. Une expérience préalable de l\u0026#39;utilisation du téléphone, de la messagerie ou du chat en direct pour interagir avec les utilisateurs/clients est préférable. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en collaboration avec des parties prenantes de niveau exécutif pour résoudre les conflits de manière détaillée, efficace et rapide, et capacité démontrée à expliquer des idées complexes de manière simple et claire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler les week-ends et les jours fériés requis, ainsi que les quarts de soir. Veuillez noter que ce rôle nécessite de travailler du dimanche au jeudi OU du mardi au samedi pendant 9 heures par jour (y compris une pause d\u0026#39;une heure) entre 6 h et 21 h (dans votre fuseau horaire local à travers le Canada). Votre horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise et, dans la mesure du possible, nous prendrons en considération vos disponibilités.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vos compétences et expertises\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Très bonnes compétences en communication verbale et écrite pour fournir un service client exceptionnel aux voyageurs/hôtes et interagir avec les parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compétences d\u0026#39;écoute active pour comprendre les besoins des clients et fournir des recommandations et une assistance personnalisées\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathie et patience dans les relations avec les clients, en particulier dans les situations de haute pression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à organiser un volume de travail élevé, à effectuer plusieurs tâches et à établir des priorités, et à travailler selon des horaires prescrits, y compris les pauses, les déjeuners et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion pour offrir un service client exceptionnel et placer la barre haute\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à prospérer dans un environnement ambigu, rapide et complexe, en agissant de manière proactive pour réagir rapidement et de manière décisive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonnes compétences informatiques, notamment Apple/Mac OS, Google Suite, connaissance des systèmes CRM et capacité d\u0026#39;apprendre rapidement de nouveaux outils.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtrise de l\u0026#39;anglais et francais obligatoire.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$64,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7230257?gh_jid=7230257","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3136742,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7230257,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"MULTI","title":"Spécialiste au Support Premium","company_name":"Airbnb","first_published":"2025-09-04T17:31:04-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous recherchons un(e) candidat(e) engagé(e) et enthousiaste pour offrir un service client exceptionnel à la communauté Airbnb en tant que Spécialiste du service client, Support Premium. Le/la candidat(e) idéal(e) est accueillant(e), analytique et déterminé(e) à offrir un service de la plus haute qualité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026#39;associé(e) du support premium fonctionne en première ligne et interagit directement avec les clients et les parties prenantes internes. En tant qu\u0026#39;associé(e) du support premium, vous serez responsable de fournir un support de bout en bout aux membres clés de notre communauté, y compris, mais sans s\u0026#39;y limiter, le segment Luxe. Vous prendrez en charge les cas, garantissant une résolution complète tout en favorisant des relations solides avec nos utilisateurs tout au long du processus. Les associés du support premium ont besoin de solides compétences en communication, de capacités de résolution de problèmes et d\u0026#39;une expertise en matière de service client. Ils doivent également être adaptables et réactifs dans notre environnement en évolution rapide, parfois sous pression, tout en restant flexibles, proactifs, ingénieux, efficaces et démontrant un haut niveau de professionnalisme et de confidentialité.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de cas complexes : Fournir le plus haut niveau de service à notre communauté dans chaque cas\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients Airbnb et les membres de la communauté via tous les canaux actuels et futurs, à la fois à l\u0026#39;intérieur et à l\u0026#39;extérieur des outils Airbnb, y compris le chat en direct, les plateformes sociales, la messagerie et directement par téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;S\u0026#39;approprier de bout en bout tous les cas assignés : garantir qu\u0026#39;une résolution finale complète (ou un règlement, une décision finale, etc.) est atteinte sur la base des flux de travail et des directives de gestion, en favorisant la relation avec nos utilisateurs tout au long du processus et en les transmettant avec précision aux autres équipes le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Démontrer une mentalité de propriétaire et un bon jugement ainsi que la capacité de remettre en question et de s\u0026#39;écarter du flux de travail lorsque cela est nécessaire uniquement avec l\u0026#39;approbation de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être très réceptif aux retours de la Direction et de la Qualité, et adopter rapidement des comportements pour améliorer la qualité de votre travail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs perspectives sur un sujet ou une situation et est capable d\u0026#39;évaluer et de présenter plusieurs options pour résoudre un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Peut être amené à s\u0026#39;engager davantage avec les parties prenantes de haut niveau et à collaborer de manière interfonctionnelle, avec l\u0026#39;aide de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combiner efficacité et qualité sur mesure : Fournir un support client personnalisé et exceptionnel aux voyageurs et aux hôtes, en veillant à ce que leurs besoins et préférences uniques soient satisfaits avec le plus haut niveau de soin et d\u0026#39;attention.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Afficher une capacité à traiter un plus grand volume de cas sans impact négatif sur la qualité de l\u0026#39;interaction et la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticiper et identifier de manière proactive les opportunités d\u0026#39;améliorer l\u0026#39;expérience utilisateur et, avec le soutien de la direction, proposer des solutions et des recommandations sur mesure qui vont au-delà de leurs attentes, et garantir une expérience fluide et mémorable tout au long de leurs interactions avec Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Résoudre les problèmes des utilisateurs rapidement et avec un niveau élevé de satisfaction mutuelle, en tenant compte du contexte et des circonstances spécifiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personnaliser les communications avec les utilisateurs, en démontrant les normes d\u0026#39;hospitalité les plus élevées.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participer à l\u0026#39;amélioration de votre équipe : exploitez vos connaissances opérationnelles fonctionnelles pour soutenir de manière proactive la réussite de l\u0026#39;équipe\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fournir des informations sur l\u0026#39;expérience de la communauté et les opportunités d\u0026#39;amélioration continue à votre direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour votre (vos) service (s), à la demande de la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir des services techniques/fonctionnels/SME aux membres les moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partager des idées pour améliorer les processus et les méthodes de travail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Engagement des parties prenantes : Vous avez gagné la confiance des parties prenantes internes et externes grâce à une gestion efficace des relations et à l\u0026#39;obtention de résultats.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d’ouverture et d’accessibilité lors de la résolution des problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les principaux moteurs de votre fonction et leurs relations les uns avec les autres, ainsi que l\u0026#39;impact commercial de ces mesures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être de garde pour gérer les situations d\u0026#39;urgence le soir et le week-end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre parcours et votre expérience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Au moins 3 ans d\u0026#39;expérience pertinente dans des équipes de service client multiculturelles, de préférence dans le secteur hôtelier (une expérience avec une clientèle de haut niveau et influente est préférable) et dans un rôle de prise d\u0026#39;appels et de gestion des contacts clients/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Une expérience en hôtellerie est un plus, notamment en travaillant pour des plateformes technologiques. Une expérience préalable de l\u0026#39;utilisation du téléphone, de la messagerie ou du chat en direct pour interagir avec les utilisateurs/clients est préférable. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expérience en collaboration avec des parties prenantes de niveau exécutif pour résoudre les conflits de manière détaillée, efficace et rapide, et capacité démontrée à expliquer des idées complexes de manière simple et claire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à travailler les week-ends et les jours fériés requis, ainsi que les quarts de soir. Veuillez noter que ce rôle nécessite de travailler du dimanche au jeudi OU du mardi au samedi pendant 9 heures par jour (y compris une pause d\u0026#39;une heure) entre 6 h et 21 h (dans votre fuseau horaire local à travers le Canada). Votre horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise et, dans la mesure du possible, nous prendrons en considération vos disponibilités.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Vos compétences et expertises\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Très bonnes compétences en communication verbale et écrite pour fournir un service client exceptionnel aux voyageurs/hôtes et interagir avec les parties prenantes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compétences d\u0026#39;écoute active pour comprendre les besoins des clients et fournir des recommandations et une assistance personnalisées\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathie et patience dans les relations avec les clients, en particulier dans les situations de haute pression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à organiser un volume de travail élevé, à effectuer plusieurs tâches et à établir des priorités, et à travailler selon des horaires prescrits, y compris les pauses, les déjeuners et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion pour offrir un service client exceptionnel et placer la barre haute\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capacité à prospérer dans un environnement ambigu, rapide et complexe, en agissant de manière proactive pour réagir rapidement et de manière décisive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonnes compétences informatiques, notamment Apple/Mac OS, Google Suite, connaissance des systèmes CRM et capacité d\u0026#39;apprendre rapidement de nouveaux outils.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l\u0026#39;Ontario, le Québec, l\u0026#39;Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Ce poste correspond à un poste vacant au sein de l\u0026#39;organisation.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8107161?gh_jid=8107161","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3512094,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8107161,"updated_at":"2026-10-19T09:30:12-04:00","requisition_id":"ONE","title":"Spécialiste principal(e), Soutien Premium","company_name":"Airbnb","first_published":"2026-08-05T11:03:54-04:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;1:1-1:36;0-35\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La communauté que vous rejoindrez:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;3:1-3:367;37-403\u0026quot;\u0026gt;Nous sommes à la recherche d\u0026#39;une candidate ou d\u0026#39;un candidat dévoué et enthousiaste pour offrir un service à la clientèle exceptionnel à la communauté Airbnb à titre de spécialiste principal(e), Soutien Premium. La personne idéale est flexible, hospitalière, analytique et déterminée à offrir les plus hauts standards de service, en anglais, à l\u0026#39;oral comme à l\u0026#39;écrit.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;5:1-5:31;405-435\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;7:1-7:546;437-982\u0026quot;\u0026gt;La ou le spécialiste principal(e), Soutien Premium travaille en première ligne, en interaction directe avec la clientèle ainsi qu\u0026#39;avec les intervenants internes. À ce titre, vous serez principalement responsable d\u0026#39;offrir un soutien de bout en bout aux membres clés de notre communauté qui vivent un problème lié à leur réservation, y compris, sans s\u0026#39;y limiter, ceux du segment de luxe. Vous prendrez en charge les dossiers, en veillant à leur résolution complète, tout en établissant des relations solides avec nos utilisatrices et utilisateurs.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;9:1-9:777;984-1760\u0026quot;\u0026gt;Une ou un spécialiste principal(e), Soutien Premium doit posséder de solides compétences en communication, en résolution de problèmes et en service à la clientèle. La personne devra travailler en grande autonomie, en étant capable d\u0026#39;évaluer un dossier et de rechercher constamment la meilleure solution, tant pour l\u0026#39;hôte que pour les utilisatrices et utilisateurs, ainsi que pour les intervenants internes. Dans le cadre de ce rôle, vous devrez faire preuve de flexibilité et pourriez être appelé(e) à changer d\u0026#39;équipe au sein du Soutien à la communauté et/ou à assumer des responsabilités différentes de celles décrites ci-dessous. La candidate ou le candidat idéal sera ouvert(e) à un rôle appelé à évoluer selon les besoins de l\u0026#39;entreprise et saura s\u0026#39;adapter à ces besoins.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;11:1-11:22;1762-1783\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Une journée typique:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;13:1-13:231;1785-2015\u0026quot;\u0026gt;Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Étant donné la nature en évolution rapide de ce travail, ces responsabilités peuvent changer et des tâches supplémentaires peuvent être assignées selon les besoins.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;15:1-15:186;2017-2202\u0026quot;\u0026gt;Gestion de dossiers complexes : Offrir le plus haut niveau de service à notre communauté dans chaque dossier, y compris la prise en charge des cas les plus graves et urgents du service.\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;17:1-24:254;2204-3738\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;17:1-17:177;2204-2380\u0026quot;\u0026gt;Interagir avec la clientèle et les membres de la communauté Airbnb par l\u0026#39;entremise de tous les canaux actuels et futurs, tant à l\u0026#39;intérieur qu\u0026#39;à l\u0026#39;extérieur des outils Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;18:1-18:254;2381-2634\u0026quot;\u0026gt;Assumer la prise en charge complète de tous les dossiers assignés, en s\u0026#39;assurant qu\u0026#39;une résolution finale complète soit atteinte, en fonction des méthodes de travail, des lignes directrices de la direction et de votre propre évaluation de la situation\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;19:1-19:73;2635-2707\u0026quot;\u0026gt;Devenir une experte ou un expert des politiques et procédures d\u0026#39;Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;20:1-20:139;2708-2846\u0026quot;\u0026gt;Expliquer et simplifier des renseignements complexes, fournir le contexte approprié et répondre à des questions complexes avec assurance\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;21:1-21:180;2847-3026\u0026quot;\u0026gt;Être en mesure de négocier et de faire de la médiation entre l\u0026#39;hôte et le voyageur pour résoudre les problèmes en cause dans des réservations à enjeux élevés et de grande valeur\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;22:1-22:281;3027-3307\u0026quot;\u0026gt;Anticiper de façon proactive les attentes des utilisatrices et utilisateurs quant à la résolution des dossiers et travailler vers le meilleur résultat possible pour toutes les parties concernées, en pensant en dehors des sentiers battus et en cherchant constamment des compromis\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;23:1-23:177;3308-3484\u0026quot;\u0026gt;Gérer des dossiers hautement sensibles de bout en bout, ce qui peut impliquer de travailler de façon transversale avec les équipes Juridique, Politiques, et d\u0026#39;autres services\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;24:1-24:254;3485-3738\u0026quot;\u0026gt;Agir en pleine autonomie, en prenant la décision de suivre ou de s\u0026#39;écarter des méthodes de travail établies afin de résoudre les problèmes de notre clientèle avec le meilleur résultat possible, tant du point de vue de la communauté que de l\u0026#39;entreprise\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;26:1-26:339;3740-4078\u0026quot;\u0026gt;Allier efficacité et qualité personnalisée : Établir la référence en matière de performance pour le service, en offrant un soutien à la clientèle constamment personnalisé et exceptionnel aux voyageurs et aux hôtes, en veillant à ce que leurs besoins et préférences uniques soient satisfaits avec le plus haut niveau de soin et d\u0026#39;attention\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;28:1-29:165;4080-4439\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;28:1-28:195;4080-4274\u0026quot;\u0026gt;Agir de façon constamment impeccable dans la gestion des dossiers en contact avec la clientèle, en personnalisant les communications et en faisant preuve des plus hauts standards d\u0026#39;hospitalité\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;29:1-29:165;4275-4439\u0026quot;\u0026gt;Mener les dossiers à leur terme avec un sens de l\u0026#39;urgence et sans erreur, en faisant preuve de bon jugement pour faire des exceptions dans des situations ambiguës\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;31:1-31:171;4441-4611\u0026quot;\u0026gt;Participer à l\u0026#39;amélioration de votre équipe : Mettre à profit vos connaissances opérationnelles fonctionnelles pour mener votre équipe de façon proactive vers la réussite\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;33:1-38:208;4613-5438\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;33:1-33:117;4613-4729\u0026quot;\u0026gt;Fournir à la direction des observations sur l\u0026#39;expérience de la communauté et des occasions d\u0026#39;amélioration continue\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;34:1-34:100;4730-4829\u0026quot;\u0026gt;Soutenir la simplification des processus complexes et des méthodes de travail au sein de l\u0026#39;équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;35:1-35:183;4830-5012\u0026quot;\u0026gt;Soutenir la direction dans des initiatives qui vous sont confiées, comme l\u0026#39;amélioration de la performance, le soutien à des consultations, agir à titre d\u0026#39;expert(e) de contenu, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;36:1-36:70;5013-5082\u0026quot;\u0026gt;Soutenir l\u0026#39;intégration des nouvelles employées et nouveaux employés\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;37:1-37:148;5083-5230\u0026quot;\u0026gt;Être une force positive au sein de l\u0026#39;équipe et aider la direction à mener et à mettre en œuvre des changements avec le moins de friction possible\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;38:1-38:208;5231-5438\u0026quot;\u0026gt;Être disposé(e) à assumer diverses tâches et responsabilités selon les besoins (y compris changer d\u0026#39;équipe), en démontrant de l\u0026#39;ouverture face aux nouveaux défis et une approche proactive envers le travail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;40:1-40:156;5440-5595\u0026quot;\u0026gt;Mobilisation des parties prenantes : Vous établissez et entretenez des partenariats stratégiques pour atteindre les objectifs de l\u0026#39;équipe ou de la fonction\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;42:1-46:65;5597-6159\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;42:1-42:182;5597-5778\u0026quot;\u0026gt;Faire preuve d\u0026#39;un haut degré de flexibilité, d\u0026#39;approche et d\u0026#39;intégrité lors de la résolution de problèmes sensibles ou complexes, en vous appuyant sur la direction en cas de doute\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;43:1-43:153;5779-5931\u0026quot;\u0026gt;Écrire de façon claire et concise, en traduisant des idées complexes pour différents publics, et en sachant quel intervenant consulter et à quel sujet\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;44:1-44:68;5932-5999\u0026quot;\u0026gt;Établir et entretenir des relations à l\u0026#39;extérieur de votre équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;45:1-45:95;6000-6094\u0026quot;\u0026gt;Être disponible sur appel pour gérer des situations d\u0026#39;urgence en soirée et la fin de semaine\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;46:1-46:65;6095-6159\u0026quot;\u0026gt;Inspirer une culture où la qualité est un principe fondamental\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;48:1-48:18;6161-6178\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;50:1-53:194;6180-7175\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;50:1-50:308;6180-6487\u0026quot;\u0026gt;6 années ou plus d\u0026#39;expérience pertinente au sein d\u0026#39;équipes de service à la clientèle multiculturelles, idéalement dans le secteur de l\u0026#39;hôtellerie (une expérience avec une clientèle de haut niveau et influente est un atout), et dans un rôle impliquant des appels et la gestion de contacts avec la clientèle\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;51:1-51:271;6488-6758\u0026quot;\u0026gt;Une expérience en hôtellerie est un atout, en particulier au sein de plateformes technologiques. Une expérience préalable dans l\u0026#39;utilisation du téléphone, de la messagerie ou du clavardage en direct pour interagir avec les utilisatrices et utilisateurs est préférable.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;52:1-52:223;6759-6981\u0026quot;\u0026gt;Expérience dans les échanges avec des intervenants de niveau exécutif afin de résoudre des conflits de façon détaillée, efficace et rapide, et capacité démontrée à expliquer des idées complexes de façon simple et claire.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;53:1-53:194;6982-7175\u0026quot;\u0026gt;Capacité à travailler les jours de fin de semaine et les jours fériés, ainsi que sur des quarts de travail matinaux ou en soirée. Votre horaire peut changer selon les besoins de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;55:1-55:37;7177-7213\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Vos compétences et votre expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;[li_\u0026amp;amp;]:mb-0 [li_\u0026amp;amp;]:mt-1 [li_\u0026amp;amp;]:gap-1 [\u0026amp;amp;:not(:last-child)_ul]:pb-1 [\u0026amp;amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\u0026quot; data-sourcepos=\u0026quot;57:1-69:67;7215-8881\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;57:1-57:136;7215-7350\u0026quot;\u0026gt;Compétences interpersonnelles et de communication de calibre mondial, tant à l\u0026#39;oral qu\u0026#39;à l\u0026#39;écrit, y compris la résolution de conflits\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;58:1-58:31;7351-7381\u0026quot;\u0026gt;Compétences en écoute active\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;59:1-59:117;7382-7498\u0026quot;\u0026gt;Empathie et patience dans les interactions avec la clientèle, en particulier dans des situations de forte pression\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;60:1-60:171;7499-7669\u0026quot;\u0026gt;Excellentes compétences organisationnelles, y compris la priorisation, la gestion de plusieurs tâches, le souci du détail et l\u0026#39;atteinte des objectifs et des engagements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;61:1-61:93;7670-7762\u0026quot;\u0026gt;Passion pour offrir un service à la clientèle exceptionnel et établir des standards élevés\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;62:1-62:151;7763-7913\u0026quot;\u0026gt;Capacité à s\u0026#39;épanouir dans un environnement ambigu, rapide et complexe, en agissant de façon proactive pour répondre rapidement et de façon décisive\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;63:1-63:82;7914-7995\u0026quot;\u0026gt;Capacité à s\u0026#39;adapter à de nouvelles tâches et responsabilités selon les besoins\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;64:1-64:106;7996-8101\u0026quot;\u0026gt;Attitude proactive face aux nouveaux défis et à l\u0026#39;ajustement aux priorités et environnements changeants\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;65:1-65:120;8102-8221\u0026quot;\u0026gt;Capacité à s\u0026#39;adapter à des rôles et fonctions en évolution avec ouverture et flexibilité, ainsi qu\u0026#39;à changer d\u0026#39;équipe\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;66:1-66:153;8222-8374\u0026quot;\u0026gt;Expérience dans les échanges avec des intervenants de niveau exécutif, et capacité démontrée à expliquer des idées complexes de façon simple et claire\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;67:1-67:227;8375-8601\u0026quot;\u0026gt;Capacité à évaluer les risques avec précision, à comprendre le degré d\u0026#39;urgence, à faire preuve de bon jugement et à partager les renseignements les plus pertinents avec les intervenants, y compris les membres de la direction\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;68:1-68:213;8602-8814\u0026quot;\u0026gt;Compétences informatiques avancées, y compris Apple/Mac OS, Google Suite, et une connaissance des systèmes de GRC (gestion de la relation client), ainsi que la capacité à apprendre rapidement de nouveaux outils\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;font-claude-response-body whitespace-normal break-words pl-2\u0026quot; data-sourcepos=\u0026quot;69:1-69:67;8815-8881\u0026quot;\u0026gt;La maîtrise de l\u0026#39;anglais, à l\u0026#39;oral comme à l\u0026#39;écrit, est requise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;71:1-71:24;8883-8906\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Votre lieu de travail:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;73:1-73:650;8908-9557\u0026quot;\u0026gt;Ce poste est admissible au télétravail - Canada. Le rôle peut inclure du travail occasionnel dans un bureau Airbnb ou la participation à des événements d\u0026#39;entreprise, tel que convenu avec votre gestionnaire. Bien que le poste soit admissible au télétravail, vous devez résider dans une province où Airbnb Canada, Inc. possède une entité enregistrée. Nous pouvons actuellement embaucher dans les provinces suivantes : Ontario, Colombie-Britannique, Québec, Alberta et Saskatchewan. Cette liste est en constante évolution; veuillez donc vérifier auprès de votre recruteuse ou recruteur pour connaître les provinces où vous êtes admissible à travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;75:1-75:56;9559-9614\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l\u0026#39;inclusion et l\u0026#39;appartenance:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;77:1-77:343;9616-9958\u0026quot;\u0026gt;Airbnb s\u0026#39;engage à travailler avec le bassin de talents le plus large possible. Nous croyons que la diversité des idées favorise l\u0026#39;innovation et la mobilisation, et nous permet d\u0026#39;attirer des personnes créatives, ainsi que de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;79:1-79:511;9960-10470\u0026quot;\u0026gt;Nous nous efforçons également d\u0026#39;offrir un processus de candidature et d\u0026#39;entrevue inclusif pour les personnes en situation de handicap. Si vous êtes une candidate ou un candidat en situation de handicap et que vous avez besoin d\u0026#39;accommodements raisonnables pour soumettre une candidature, veuillez communiquer avec nous à : \u0026lt;a class=\u0026quot;underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et l\u0026#39;accommodement nécessaire pour vous aider dans le processus de recrutement.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;81:1-81:180;10472-10651\u0026quot;\u0026gt;Nous vous demandons de communiquer avec nous seulement si vous êtes une candidate ou un candidat dont le handicap vous empêche de remplir notre formulaire de candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;83:1-83:211;10653-10863\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand volume de candidatures. Toutes les décisions finales d\u0026#39;embauche sont prises par une personne réelle.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot; data-sourcepos=\u0026quot;85:1-85:78;10865-10942\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Ce poste est nouvellement créé et ne remplace ni ne comble un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$83,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$88,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7417294?gh_jid=7417294","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3303487,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7417294,"updated_at":"2026-10-15T14:40:06-04:00","requisition_id":"MULTI","title":"Spécialiste, Sécurité","company_name":"Airbnb","first_published":"2025-11-25T13:46:50-05:00","language":"fr","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d\u0026#39;Hôtes qui ont accueilli plus d\u0026#39;un milliard d\u0026#39;invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;La différence que vous ferez :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;On est à la recherche d\u0026#39;une personne talentueuse et expérimentée qui s\u0026#39;occupera de diverses préoccupations liées à la sécurité pour notre communauté, y compris les suivantes, mais sans s\u0026#39;y limiter : la discrimination, les menaces à la sécurité personnelle, la violence conjugale, le suicide ou l\u0026#39;automutilation, l\u0026#39;exploitation d\u0026#39;enfants, les agressions physiques et sexuelles, les activités liées à la drogue, le travail sexuel et la traite de personnes. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Le ou la candidat·e retenu·e comprendra très bien comment identifier correctement des situations menaçantes et préjudiciables, communiquera avec empathie, fera preuve de discernement, prendra des décisions rapidement, aura comme objectif d\u0026#39;offrir le meilleur soutien possible aux personnes survivantes et permettra leur rétablissement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Il s\u0026#39;agit d\u0026#39;un poste à temps plein situé ici : Canada. Ce poste est un rôle de première ligne dans un centre d\u0026#39;appels où il y a des interactions directes avec les clients. Les candidats retenus ont besoin d\u0026#39;excellentes compétences en communication, d\u0026#39;une aptitude à la résolution de problèmes et d\u0026#39;une expertise en service à la clientèle. Ils doivent être en mesure de s\u0026#39;adapter et de réagir dans un environnement dynamique, parfois sous pression, tout en restant flexibles, proactifs, débrouillards, efficaces, très professionnels et respectueux de la confidentialité. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Dans le cadre de ce poste, vous devez être flexible et accepter de changer d\u0026#39;équipe au sein du soutien à la communauté, ou encore d\u0026#39;assumer des responsabilités différentes de celles énoncées ci-dessous. La personne idéale est ouverte à l\u0026#39;évolution de ses fonctions en fonction des besoins de l\u0026#39;entreprise et elle restera flexible pour répondre à ces besoins.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Une journée typique :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu de la nature dynamique de ce travail, les responsabilités énoncées ci-dessous peuvent changer et des tâches supplémentaires peuvent être attribuées au besoin.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Gestion de dossiers complexes\u0026amp;nbsp;: vous avez «\u0026amp;nbsp;perfectionné l\u0026#39;essentiel\u0026amp;nbsp;» de votre rôle, qui consiste à fournir le plus haut niveau de service à notre communauté.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interagir avec les clients d\u0026#39;Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu\u0026#39;il s\u0026#39;agisse des outils Airbnb ou d\u0026#39;outils externes, dont le clavardage, les réseaux sociaux, la messagerie et le téléphone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gérer de bout en bout des dossiers complexes dans le but de régler les problèmes des clients en suivant la méthodologie de travail et les directives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconnaître le type et la gravité des dossiers et bien les traiter en fonction du champ d\u0026#39;application du service et en faisant appel à d\u0026#39;autres équipes, le cas échéant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prendre en charge des dossiers d\u0026#39;un certain degré de gravité ou de complexité sous étroite supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable de reconnaître et d\u0026#39;évaluer les comportements menaçants et risqués.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve de responsabilité et de discernement, ainsi qu\u0026#39;avoir la capacité de remettre en question la méthodologie de travail et de s\u0026#39;en écarter au besoin (uniquement avec l\u0026#39;approbation de la direction).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire montre d\u0026#39;une excellente ouverture aux commentaires de la direction, des équipes de qualité et du personnel clinique, et adopter rapidement des comportements pour améliorer la qualité de son travail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre plusieurs points de vue sur un sujet ou une situation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en mesure d\u0026#39;évaluer et de présenter plusieurs options pour régler un problème.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être appelé·e, avec l\u0026#39;aide de la direction, à possiblement interagir avec les principales parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conjuguer efficacité et qualité :\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A démontré sa capacité à gérer un plus grand nombre de dossiers sans nuire à la qualité de l\u0026#39;interaction et de la résolution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participation à l\u0026#39;amélioration du service de sécurité : tirer parti de ses connaissances opérationnelles fonctionnelles pour soutenir la réussite de l\u0026#39;équipe.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour son ou ses services, comme demandé par la direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fournir une expertise et des conseils techniques ou fonctionnels aux membres moins expérimentés de l\u0026#39;équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication avec les parties prenantes : commencer à découvrir le réseau avec d\u0026#39;autres équipes de prestation et des partenaires fonctionnels clés.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Faire preuve d\u0026#39;ouverture et se montrer accessible lors de la résolution de problèmes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprendre les facteurs clés de son poste et comment ils sont interreliés.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre expertise :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Parcours et expérience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir plus de trois ans d\u0026#39;expérience pertinente dans le service à la clientèle, la médiation, les services d\u0026#39;urgence, les opérations de Confiance et sécurité, ou encore avoir occupé des fonctions similaires dans un centre d\u0026#39;appels à passer des appels et à s\u0026#39;occuper des contacts clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir de l\u0026#39;expérience dans le domaine de l\u0026#39;hospitalité est un atout, en particulier le travail sur des plateformes technologiques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à travailler pendant la fin de semaine et les jours fériés, ainsi que tôt le matin et le soir. L\u0026#39;horaire peut changer pour répondre aux besoins de l\u0026#39;entreprise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à travailler dans un environnement sous haute pression en interagissant avec des images, des conversations et d\u0026#39;autres contenus sensibles, confidentiels et possiblement traumatisants.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Compétences et expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Avoir de l\u0026#39;entregent et de très bonnes compétences à communiquer à l\u0026#39;écrit comme à l\u0026#39;oral, y compris pour résoudre les conflits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable d\u0026#39;organiser un volume de travail élevé, d\u0026#39;effectuer plusieurs tâches à la fois et d\u0026#39;établir les priorités tout en travaillant dans le respect des horaires, y compris les pauses, les pauses-repas et le temps de formation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoir des connaissances de base en informatique, y compris Apple/Mac OS et Google Suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maîtriser l\u0026#39;anglais. Connaître d\u0026#39;autres langues est un atout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être en mesure de bien évaluer les risques, de comprendre le degré d\u0026#39;urgence, de faire preuve de discernement dans des situations risquées et de communiquer les informations les plus pertinentes aux parties prenantes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être capable de s\u0026#39;adapter à de nouvelles tâches et responsabilités au besoin.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faire montre d\u0026#39;une attitude proactive pour relever de nouveaux défis et s\u0026#39;adapter à l\u0026#39;évolution des priorités et des environnements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Être apte à s\u0026#39;adapter à l\u0026#39;évolution des fonctions et des tâches avec ouverture et flexibilité, ainsi qu\u0026#39;à s\u0026#39;intégrer à une nouvelle équipe.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Votre emplacement :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Notre engagement envers l’inclusion et l’appartenance :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb s\u0026#39;engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous nous efforçons également de proposer un processus de candidature et d\u0026#39;entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d\u0026#39;aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l\u0026#39;adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;____________________________________________________________________________________________________________________________________________________\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce rôle est nouvellement créé et ne remplace ni ne vient combler un poste existant.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7978040?gh_jid=7978040","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3462537,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7978040,"updated_at":"2026-10-22T19:44:00-04:00","requisition_id":"ONE","title":"Sr. Staff Experience Designer","company_name":"Airbnb","first_published":"2026-10-22T19:44:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Experience Designer, you will partner with supporting disciplines such as writers, researchers, product specialists and engineers to build beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning both the online and offline experiences we create for our community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Staff Experience Designer in London, you will play a critical role in shaping how Airbnb shows up in markets across EMEA, Latin America, and APAC. You will help ensure our global products feel truly local—adapting core experiences to regional needs while feeding market insights back into the broader product strategy. Sitting at the intersection of product, design, and regional strategy, you will work across time zones and functions to define and deliver an international roadmap that spans both tactical UI improvements and larger strategic bets. You will bring a high bar for visual and interaction design craft, model AI-enabled ways of working, and provide senior design leadership in a space that is growing in complexity and impact for Airbnb globally. The Staff/Senior Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support and shape the evolution of the Airbnb platform from a design perspective; ensure consistency with, and contribute to, our brand architecture and product architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Managers, Engineers, Data Scientist, Researchers and Writers to define problems \u0026amp;amp; goals, map user flows, prototype interactions, and launch new products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence leadership decision making through a clear point of view and define and solve highly complex problems autonomously.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide indirect leadership and mentorship for a team of designers through the end-to-end interaction and visual design of products and services for a global audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate business challenges and independently create product solutions. Indirectly lead the work of a team of talented designers, writers, program managers, researchers, product managers and engineers as the defacto creative director of innovative projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with leaders inside and outside of core product teams; strong communication and executive stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a keen understanding of the technological, business and user opportunities and constraints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent combination of education and progressive experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designer/Design Leader with 12+ years of experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent visual and interaction skills and craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defines the design direction and process and can lead others through it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can accurately scope their work as well as their teammate\u0026#39;s.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can effortlessly motivate and drive small to medium teams to transform a product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to help a team navigate ambiguity, set vision, and set strategy for global products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems-thinker with the ability to think beyond the pixels and design for offline experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with making complex information, tools, and services easily digestible for your audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong storytelling, presentation, communication and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing platforms and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and collaborating with research and writing\u0026amp;nbsp; disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0 to 1 experience or experience redesigning major elements of product, experience or service design.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8331899?gh_jid=8331899","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3601455,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8331899,"updated_at":"2026-11-04T17:30:40-05:00","requisition_id":"ONE","title":"Staff, Advanced Analytics ","company_name":"Airbnb","first_published":"2026-11-04T17:30:40-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a Staff, Advanced Analytics, to support our Host Incentives team. This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in building and scaling an efficient, effective incentive program for our hosts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the measurement strategy for host incentives end to end, and drive the roadmap with limited direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the analytical standard for how host incentive programs are evaluated and act as the senior thought partner to Operations, Data Science, Finance, and Product leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Operations, Data Science, Finance, Product and other cross-functional teams to provide actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments to measure impact and guide incentive iterations. Leverage causal methods when traditional randomized trials aren’t available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build metrics / dimensions to monitor product and business performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI to automate repetitive tasks and empower stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in an advanced analytics or data science role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience measuring incentive, promotion, pricing or marketing-spend programs, including incrementality and ROI, strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional business acumen, strategic thinking skills, and the ability to conduct rigorous analysis and make informed judgments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven stakeholder management skills, with the ability to collaborate and influence across functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Operations and Finance teams to drive action and provide expertise and direction on analytics, experimental design, and measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in analysis of A|B experiments and statistical data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building metrics, from conception to building prototypes with data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in at least one programming language (Python or R) and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-assisted analytics (Claude, ChatGPT, etc).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8207095?gh_jid=8207095","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3552074,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8207095,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Staff Advanced Analytics, Community Blueprint \u0026 Quality","company_name":"Airbnb","first_published":"2026-09-16T14:23:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quality \u0026amp;amp; Blueprint team sits at the center of how Airbnb understands and improves the customer experience. We partner with Product, Engineering, Operations, and Finance to identify where the experience is breaking down, why it\u0026#39;s breaking down, and what to do about it, so we can keep delighting the Airbnb community at scale. Our work informs strategy at the leadership level and decisions at the product squad level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will act as a senior analytics leader on the Community Blueprint Quality team. You\u0026#39;ll deliver high-impact analysis, experimentation, and reporting that drives how the business diagnoses and improves the guest and host experience. This is a hands-on, execution-focused role designed to accelerate progress during a period of constrained capacity. You will operate independently, partner closely with cross-functional stakeholders, and own end-to-end work from problem framing to leadership-ready recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) to identify symptoms, diagnose root causes, and recommend interventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, execute, and analyze experiments (A/B tests and quasi-experiments) to measure the impact of quality and blueprint initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and to scale root-cause taxonomy generation across millions of trips.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve on standard questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Engineering, Data Science, Data Engineering, and other Advanced Analytics teams to align on methodology, assumptions, and interpretation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex analyses into clear, concise insights and recommendations for senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in advanced analytics, data science, or applied quantitative analysis (industry experience required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on expertise in SQL and at least one programming language (Python or R).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with causal inference techniques (diff-in-diff, synthetic controls, propensity scoring) and a track record of applying them to ambiguous business problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI-assisted analytics workflows (Claude, ChatGPT, internal LLM agents) including prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical judgment, ability to balance rigor with speed and clearly communicate tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with experience presenting to senior, non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to operate independently, manage multiple priorities, and deliver against agreed timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in marketplace, product analytics, customer experience, or trust \u0026amp;amp; safety contexts strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$221,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85346,"name":"Analytics","child_ids":[],"parent_id":60666}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8074897?gh_jid=8074897","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3498595,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8074897,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Staff Backend Engineer - Ads Platform","company_name":"Airbnb","first_published":"2026-07-22T15:52:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Ads Platform team builds the AI-powered growth engine behind Airbnb\u0026#39;s paid marketing across Google, Meta, and the broader advertising ecosystem. We build the platform and intelligent systems that power paid campaigns — from creative to optimization to audience — at scale across every channel, with a strong commitment to brand safety, quality, and human oversight. Our ambition is bold: to build increasingly autonomous, AI-driven marketing systems that grow Airbnb\u0026#39;s business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We sit at the intersection of engineering, marketing, and AI. You\u0026#39;ll partner closely with Marketing, Product, and Design, work alongside Airbnb\u0026#39;s ML/AI and data platform teams, and integrate deeply with the core product to turn a rich understanding of the customer journey into differentiated, high-performing paid experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the Ads Platform team, you will lead the technical strategy and hands-on execution of Airbnb\u0026#39;s next-generation, AI-powered Growth Engine for paid channels (Google, Meta, and beyond). You will architect systems that autonomously manage the full lifecycle of paid campaigns — creative generation and rotation, bidding and budget optimization, audience management, and feed intelligence — at scale. Success looks like measurable gains in marketing efficiency (ROAS/CAC) and campaign velocity as we advance the platform along its AI-assisted → agentic → autonomous maturity curve, with the quality, brand safety, and human-in-the-loop controls that let us operate autonomously with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set technical direction for the agentic Growth Engine — making architecture decisions on the systems that generate creatives, optimize bids and budgets, and manage audiences across Google, Meta, and other paid channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review code hands-on, establishing engineering standards for quality, availability, and system health across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Marketing, Product, and Design to translate growth objectives into platform capabilities, and to define the human-in-the-loop controls that keep autonomous campaigns safe and on-brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance the AI-assisted → agentic → autonomous roadmap, identifying where to introduce automation next and de-risking it through experimentation and staged rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and act as a force multiplier — leveling up the team through design reviews, technical guidance, and a collaborative, inclusive culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with ML/AI and data platform teams on the models and signals that feed campaign optimization, and integrate deeply with the Airbnb product to understand the customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in a hands-on software engineering role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical leadership: hands on experience leading project teams, setting technical direction and strategy and mentoring engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about efficiency, availability, technical quality and system quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills with experience driving initiatives that span across teams, departments and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus - Hands-on experience with paid advertising platforms (Meta, Google, or similar) — you understand how the ecosystem works, not just the engineering surface.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7705262?gh_jid=7705262","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3386395,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7705262,"updated_at":"2026-10-22T12:55:43-04:00","requisition_id":"ONE","title":"Staff Data Scientist, Marketplace Intelligence and Forecasting","company_name":"Airbnb","first_published":"2026-03-11T12:19:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join the Guest and Host Data Science organization, which powers products and data-driven decisions over Airbnb’s marketplace of Guest and Hosts. You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build, launch and iterate on our product roadmap to drive growth and deeper sophistication through experimentation, modeling, foundational tools and insights. Our work is core to ensuring that Airbnb’s strategy roadmap stays highly relevant for our users while supporting the long-term health of our marketplace. We work directly with decision makers in engineering and product to develop data-driven frameworks, technical solutions, evaluate product changes and guide the company through rigorous measurement and modeling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Marketplace Optimization and Ranking\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop models and analytic frameworks that improve listing ranking and recommendation. This includes incorporating marketplace dynamics such as listing availability, supply quality, and long-term ecosystem health into ranking decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Machine Learning Engineers and Product to launch high-impact search improvements. Design experiments and evaluation frameworks to understand the impact of search and AI-driven product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable data products and modeling pipelines that power ranking features, query understanding, and personalization. Your work will help enable the next generation of AI-powered search experiences at Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect marketplace thinking, modeling, and experimentation across teams and set the technical direction for modeling and experimentation in search, ranking and personalization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will be curious, optimistic, and relentless at leading innovation in using AI tools to scale experimentation and data-driven decisions, development of domain-relevant input metrics, and continuous understanding of tradeoffs and end-to-end guest product journeys. You will hold a high bar for customer experience and a strong desire to accurately understand user behavior and drive business growth over both Homes and non-Homes verticals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Causal inference expertise. Experience with machine learning techniques in a marketplace product setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant industry experience and a Master’s degree or PhD in a quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding skills in SQL and either Python or R.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with building proof-of-concept prototypes. Passionate about AI and possessing a learner’s attitude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to be driven and succeed in collaborative environments with cross-functional stakeholders and also in independent work settings. Ability to autonomously set a roadmap for business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate clearly and effectively to audiences of varying technical levels\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt; Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$242,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":85549,"name":"Data Science","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8121074?gh_jid=8121074","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517426,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8121074,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Staff Experience Designer, International","company_name":"Airbnb","first_published":"2026-08-11T04:20:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Experience Designer supporting international expansion initiatives, you will partner with cross-regional partners (country managers, localization experts, researchers, product specialists, engineers,\u0026amp;nbsp; data scientists, etc.)\u0026amp;nbsp; to craft beautiful, usable, forward-looking products that empower people.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning across online and offline experiences we create for our Host and Guest communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Experience Designer, you will play a critical role in shaping how Airbnb shows up in markets across APAC and globally. You will help ensure our global products feel truly local—adapting core experiences to regional needs while feeding market insights back into the broader product strategy. Sitting at the intersection of product, design, and regional strategy, you will work across time zones and functions to define and deliver an international roadmap that spans both tactical UI improvements and larger strategic bets. You will bring a high bar for visual and interaction design craft, model AI-enabled ways of working, and provide design leadership in a space that is growing in complexity and impact for Airbnb globally. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design of multiple international initiatives — define design strategy, objectives and set the vision for the holistic user experience; lead detailed design execution with systematic thinking and bar-lifting craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and shape the evolution of the Airbnb platform from a design perspective through international lenses; ensure consistency with, and contribute to, our brand architecture and product architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Country Managers, Product Managers, Engineers, Data Scientist, Researchers, Localization Managers and Writers to define problems \u0026amp;amp; goals, map user flows, prototype interactions, and launch new products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence global leadership and stakeholder decision making through a clear point of view via vivid storytelling, help the team navigate ambiguity, define and solve complex problems for a global audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope projects (in partnership with DPMs, PMs and engineers) and help define the design process, task allocation, and timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide indirect leadership and mentorship for peer designers through in-depth interaction and visual design critiques; evangelize design thinking and best practices across functions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Designer/Design Leader with 10+ years of experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates the ability to independently formulate design directions and processes, while effectively leading and mentoring teams through execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strategic thought leader adept at guiding teams through ambiguity, establishing clear visions, and driving design strategies for global products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A systems-oriented thinker capable of looking beyond digital interfaces to design comprehensive, holistic online and offline user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibits exceptional craftsmanship, underpinned by advanced interaction and visual design capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possesses strong analytical acumen and deep empathy, with a proven track record of synthesising user insights into optimal solutions and actionable design milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent storytelling, presentation, and communication skills, coupled with adept stakeholder management abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in end-to-end product development (from conception to launch) or spearheading the redesign of major product elements, including the application and evolution of mature design systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive understanding of technological capabilities, business objectives, and user needs, alongside their respective opportunities and constraints.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":250,"name":"Design","child_ids":[],"parent_id":73701}],"offices":[{"id":148,"name":"Singapore, Singapore","location":"Singapore","child_ids":[],"parent_id":64278}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8024316?gh_jid=8024316","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478697,"location":{"name":"San Francisco, CA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8024316,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer, Assistance Engineering","company_name":"Airbnb","first_published":"2026-06-23T18:20:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Assistance Engineering Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,\u0026amp;nbsp; LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The richness of Airbnb\u0026#39;s data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and share the latest AI/ML technologies with the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PhD/Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of ML engineering experience, with ownership responsibility over large-scale software systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLM driven chatbot and Agentic AI products would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to work well within a team and with teams across the engineering, product \u0026amp;amp; design organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;te-floating-button-container\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$260,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8129371?gh_jid=8129371","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520225,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8129371,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Staff Machine Learning Engineer, Traffic Intelligence","company_name":"Airbnb","first_published":"2026-08-13T19:22:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our web and API surfaces handle requests from guests and hosts alongside a growing volume of automated agents: AI assistants, crawlers, and scrapers. We build the systems that bring clarity to this traffic, combining in-house ML and vendor signals to decide in real time how to serve billions of daily requests. Anti-bot and anti-scraping detection is our most adversarial mandate, but the wider challenge is full traffic classification: building evaluation frameworks that tell legitimate automation apart from abusive actors, so high-stakes decisions hold up across the fleet.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will architect and maintain Airbnb’s end-to-end traffic classification ML systems, balancing high-performance model deployment with rigorous offline data pipelines. Success is measured by your ability to harden edge-traffic policies—targeting reduced bot-incident MTTM—and by establishing rigorous evaluation practices that ensure foundational signal accuracy and evasion-resistance across the fleet.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the complete lifecycle of traffic-scoring models, from problem framing to real-time deployment, managing the adversarial feedback loop to ensure high evasion-resistance and directly drive reductions in bot-incident MTTM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect robust offline-to-online pipelines that produce certified source-of-truth datasets, establishing rigorous evaluation frameworks—such as stratified benchmarks and leakage-prevention checks—to ensure every model improvement is empirically measurable and defensible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute model optimization within strict millisecond latency budgets at the internet edge, uniquely balancing inference costs against incremental value while maintaining fleet-wide fail-open behaviors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner daily with security analysts, data platform engineers, and international infrastructure partners to integrate scoring intelligence into automated mitigation workflows, ensuring global consistency in traffic classification despite regional failovers or CDN updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the team’s machine learning authority, communicating complex model trade-offs to leadership and cross-functional teams to translate technical research into practical, scalable engineering guidance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of applied experience in production ML, specifically within non-stationary, adversarial domains (e.g., traffic integrity, bot mitigation, or fraud) where you have managed the feedback loop against adaptive actors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience architecting scalable, offline-to-online data pipelines that produce certified source-of-truth datasets for low-latency inference systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in rigorous model evaluation, including metrics like ROC/AUC, precision/recall, and calibration, with an ability to communicate complex trade-offs to cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale data engineering (warehouse-scale SQL) and feature engineering on high-volume event streams to build reliable, production-ready modeling pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical knowledge of internet edge infrastructure (e.g., CDN/load balancer behavior, HTTP/TLS signatures) and their role in verifying foundational signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of cross-functional leadership, landing initiatives through shared datasets and consumer contracts while mentoring junior engineers on technical quality and design practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MS/PhD in a quantitative field (e.g., Statistics, ML) or equivalent deep engineering experience, with significant ownership of large-scale systems measuring evasion-resistance.\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PhD in Statistics, Mathematics, Machine Learning, or a related quantitative discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced expertise in graph-based coordination or Sybil network detection methods for complex, distributed system analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with causal or econometric methods to model the business impact of false positives on legitimate user traffic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing Bayesian calibration techniques for handling adversarially-biased, sparse, or imbalanced datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data governance practices and platform engineering, specifically managing the lifecycle of certified datasets and downstream consumer contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to LLM agent tooling and benchmarking, with a focus on optimizing inference costs against latency and value trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8136554?gh_jid=8136554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3521906,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8136554,"updated_at":"2026-11-02T13:36:52-05:00","requisition_id":"ONE","title":"Staff Platform Manager, Conversational Products","company_name":"Airbnb","first_published":"2026-08-19T17:50:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a vision and mission driven company, and our Product Managers embody that mindset. Platform PMs imagine the ideal end state for our community first, work backwards from it, and deliver it in a scalable way. The AI Assistant team owns the agentic AI system that powers Airbnb\u0026#39;s support experience for millions of guests and hosts. This is one of the highest-visibility applied-AI efforts at the company, and it sits at the intersection of large language models, platform thinking, and a genuinely two-sided marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own the platform that determines how our AI Assistant reasons, retrieves, and responds: the layer that interprets each request and routes it, the knowledge and capabilities the assistant draws on, the actions it can take to actually resolve an issue, and the evaluation systems that keep it safe and accurate at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own what a good outcome looks like for the user, and the criteria we measure it against, working through partners who own the underlying knowledge and the engineering implementation. This is a role where Product both directs technical work and does it themselves. You will diagnose architectural problems, author the artifacts that become production behavior, and help drive engineering and data science decisions alongside your key partners.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Support is high-stakes: people reach out when something has gone wrong, often with another party involved. You will be responsible for making those moments accurate, safe, and genuinely helpful, increasing how often the assistant fully and correctly resolves a request on its own while expanding coverage across more problem types and user touch points.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the product direction for how the assistant reasons and responds, and paint a multi-quarter vision with the customer at the center;\u0026amp;nbsp; align that vision with senior leaders and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work fluently with production data. Explore the data directly, use modern AI tools and coding agents to move fast, validate an analysis, and dig in yourself to tell when a result doesn\u0026#39;t look right.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build new capabilities end to end, from spotting the need through the hands-on work that makes the behavior real and gets it calibrated with human input.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decide what a correct, complete resolution looks like for each kind of user problem, and get engineering, policy, and knowledge partners aligned around that definition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define what success means in measurable terms: how often issues get fully resolved, how accurate and safe the answers are, and the bar that a change needs to clear in order to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own launch readiness for major model and platform changes, balancing speed to learn against the safety and risk work that has to happen before anything scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose why a complex AI system is failing, and judge where the fix actually belongs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the evaluation strategy: LLM-based evaluators (LLM-as-judge), offline and live-traffic evaluation, calibration and certification, and the tooling that lets non-engineers safely improve the assistant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring teams with different perspectives to a shared answer, set agreements with partners early, and push for a single source of truth across the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present to leadership regularly, leading with the decision, the tradeoffs, and the ask, and tailoring the narrative to what the audience cares about.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years building technology products, with at least 5 in product management or a closely related technical role (engineering, data science, or applied research) from which you owned product direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience shipping generative AI or ML products to production, ideally including retrieval-augmented generation, agentic or function-calling architectures, and evaluation systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical depth. You read and debug prompts, understand ML and engineering constraints, and are comfortable personally authoring the artifacts that shape production behavior.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data fluency. You can work directly with production data, validate an analysis end to end, and know when a result looks wrong, whether or not you write the query by hand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Depth in LLM evaluation. You have designed, calibrated, or certified automated model-based evaluations, and can turn a vague quality signal into diagnostic, measurable components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense for great user experience, including how latency, tone, and trust shape an AI interaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort owning an ambiguous, cross-cutting mandate that spans several teams\u0026#39; focus areas, and the influence to drive alignment accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of scaling your impact through others: setting a clear bar, assigning owners, and holding them to it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication: can lead with the decision and the ask, and adjust the narrative to the audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Radical thinking paired with strong execution: can envision a system meaningfully better than today and articulate the path to get there.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8163100?gh_jid=8163100","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3532759,"location":{"name":"United States "},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8163100,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"MULTI","title":"Staff Platform Manager - GTM \u0026 Ops Tooling","company_name":"Airbnb","first_published":"2026-09-01T18:44:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality Homes, Hotels, Services and Experiences. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is seeking a \u0026lt;strong\u0026gt;Platform Manager\u0026lt;/strong\u0026gt; to build and improve the internal tools and workflows that power Airbnb\u0026#39;s Supply operations teams. These are the teams that vet, onboard, and support hosts at scale and the systems that support them are fragmented, manual, and difficult to measure. This role owns the tooling and workflow infrastructure that changes that: assessing current state, designing scalable replacements, and driving delivery through to adoption.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You sit at the intersection of operations and technology, translating how work actually gets done into structured, measurable systems. You are as comfortable mapping a broken workflow with an ops team as you are writing a product brief or evaluating a build vs. buy decision.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define the multi-year strategy for Airbnb\u0026#39;s ops platform\u0026lt;/strong\u0026gt; -\u0026amp;nbsp; bring a specific, opinionated proposal for what operational support looks like in 12+ months as AI takes on more of the execution, and maintain a prioritized roadmap balancing quick wins against foundational investments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Align vision, OKRs, strategy, and roadmap with senior leaders\u0026lt;/strong\u0026gt; across Supply, Engineering, and Operations; present progress to leadership on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design AI-forward operational processes and determine necessity of\u0026amp;nbsp; human-in-the-loop \u0026lt;/strong\u0026gt;across or within\u0026amp;nbsp; workflows including augmented decision making judgement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Decompose multidimensional product-to-ops problems\u0026lt;/strong\u0026gt; define the operational requirements, and drive a coherent solution across many owning teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own case management and workforce management tooling:\u0026lt;/strong\u0026gt; capacity planning, workload distribution, performance measurement, and forecasting that give operations leadership visibility and control — including forecasting for a workforce where AI agents and humans share the queue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write exceptional product briefs that are specific, opinionated, and grounded in operational reality,\u0026lt;/strong\u0026gt; then prototype, iterate with engineering, and own the outcome through launch and adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Navigate and align many PMM and engineering teams\u0026lt;/strong\u0026gt; whose roadmaps this work depends on and negotiate sequencing, resolve conflicting constraints, and hold a clear point of view on tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years in product management, platform management, or operations technology\u0026lt;/strong\u0026gt; at least 5 in a technical product management role with direct delivery accountability for systems built with back-end engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep technical fluency:\u0026lt;/strong\u0026gt; reads a system architecture, pressure-tests an engineering design, understands data models and API contracts well enough to catch where a proposed solution breaks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated experience redesigning operational processes in a high-volume service organization\u0026lt;/strong\u0026gt; , taking fragmented, manual work and replacing it with structured, measurable, scalable systems at times replacing humans in the loop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience shipping AI or automation into production operations\u0026lt;/strong\u0026gt; — including designing human-in-the-loop systems: where automation is appropriate, where human judgment must remain, and how to measure quality in both modes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Track record of delivering outcomes through teams outside your reporting line\u0026lt;/strong\u0026gt;\u0026amp;nbsp; has driven complex, multi-team initiatives across engineering and PMM organizations where success depends on partnership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional business fluency:\u0026lt;/strong\u0026gt; connects platform decisions to business outcomes, articulates desired results first, and measures success in business KPIs, not features shipped\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience building or owning workforce management or case management tooling:\u0026lt;/strong\u0026gt; capacity planning, queue management, SLA tracking, or performance measurement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional communication across audiences\u0026lt;/strong\u0026gt; — from ops agents to back-end engineers to senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with case management or workforce management platforms, Salesforce Service Cloud, Airtable, Zendesk, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with human-in-the-loop workflow design, identifying when automation is appropriate and when human judgment must remain in the process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL fluency — uses data to pressure-test requirements, define success metrics, and catch problems before launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in scaled operations or internal tools in a marketplace or high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of shipping tools that demonstrably changed how operations teams work — with metrics to prove it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$240,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8120721?gh_jid=8120721","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517241,"location":{"name":"Mexico"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8120721,"updated_at":"2026-10-05T21:06:18-04:00","requisition_id":"ONE","title":"Staff Platform Product Manager, Payments Regional Growth","company_name":"Airbnb","first_published":"2026-08-11T12:34:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization - one that currently supports 191+ countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform team plays the role of conductor, bringing together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the roadmap, and driving execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Latin America is one of the fastest-growing and most strategically important payments regions for Airbnb. Winning here means navigating complex, market-specific regulation, deep local payment ecosystems, and fast-moving compliance requirements across Brazil, Mexico, and the broader region — while unlocking meaningful growth through local payment methods, checkout optimization, and installments. We\u0026#39;re hiring a Product Manager to own this regional payments portfolio end to end and serve as the product leader for one of Payments\u0026#39; highest-impact areas.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision, strategy, and roadmap for regional payments across Brazil, Mexico, and the broader region — prioritizing across regulatory, growth, and platform work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize checkout and conversion — reduce friction at the moment of booking, improve regional checkout conversion funnels, and lift authorization/approval and payment-success rates to grow bookings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow through local payment methods and affordability products — expand local payment methods and installment/affordability options that improve access and conversion for regional guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the full product lifecycle — discovery, PRDs, launch, ramp (ERF), and iteration — using experiments and A/B tests to validate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product requirements for processor and payment-method integrations, partnering with the Partnerships and Engineering teams on delivery and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead regulatory and compliance workstreams in partnership with Legal, Tax, Compliance, and Finance to meet local market requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track KPIs across conversion, cost, reliability, and revenue, and use data to prioritize and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the market — regulatory change, competitor moves, and emerging payment rails — and translate it into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally across Engineering, Design, Analytics, Data Science, Finance, Compliance/Legal, Partnerships, and Country teams to execute a shared vision without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of product management experience, with a strong track record building and scaling payments or financial products — owning strategy, roadmap, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the payments stack and how money moves in a marketplace environment — across payins, payouts, and the flow of funds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong checkout and conversion instincts — a demonstrated ability to reduce friction at the moment of purchase and improve funnel conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with payments fundamentals: authorization and settlement, processors/gateways and acquirers, card-scheme rules, 3DS/SCA, tokenization/vaulting, and reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with local payment methods and affordability products (e.g., wallets, bank transfers, BNPL/installments).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the LATAM payments ecosystem — Pix, SPEI (Mexico\u0026#39;s real-time interbank transfers), regional wallets, and installment culture (\u0026quot;parcelamento\u0026quot; / \u0026quot;meses sin intereses\u0026quot;) — and local regulatory frameworks (e.g., Central Bank of Brazil, SAT Mexico).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven: fluent in defining KPIs, running experiments, and using analytics to guide decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical acumen to partner closely with engineering and explain complex concepts simply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product thinking and user empathy — able to imagine the ideal experience and work backwards from customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English required; Portuguese and/or Spanish strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Mexico Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$153,333.33\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$191,666.67 MXN\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606},{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8120611?gh_jid=8120611","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3517241,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8120611,"updated_at":"2026-10-05T21:05:59-04:00","requisition_id":"ONE","title":"Staff Platform Product Manager, Payments Regional Growth","company_name":"Airbnb","first_published":"2026-08-11T12:34:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization - one that currently supports 191+ countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform team plays the role of conductor, bringing together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the roadmap, and driving execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Latin America is one of the fastest-growing and most strategically important payments regions for Airbnb. Winning here means navigating complex, market-specific regulation, deep local payment ecosystems, and fast-moving compliance requirements across Brazil, Mexico, and the broader region — while unlocking meaningful growth through local payment methods, checkout optimization, and installments. We\u0026#39;re hiring a Product Manager to own this regional payments portfolio end to end and serve as the product leader for one of Payments\u0026#39; highest-impact areas.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision, strategy, and roadmap for regional payments across Brazil, Mexico, and the broader region — prioritizing across regulatory, growth, and platform work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize checkout and conversion — reduce friction at the moment of booking, improve regional checkout conversion funnels, and lift authorization/approval and payment-success rates to grow bookings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow through local payment methods and affordability products — expand local payment methods and installment/affordability options that improve access and conversion for regional guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the full product lifecycle — discovery, PRDs, launch, ramp (ERF), and iteration — using experiments and A/B tests to validate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define product requirements for processor and payment-method integrations, partnering with the Partnerships and Engineering teams on delivery and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead regulatory and compliance workstreams in partnership with Legal, Tax, Compliance, and Finance to meet local market requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track KPIs across conversion, cost, reliability, and revenue, and use data to prioritize and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the market — regulatory change, competitor moves, and emerging payment rails — and translate it into the roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally across Engineering, Design, Analytics, Data Science, Finance, Compliance/Legal, Partnerships, and Country teams to execute a shared vision without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of product management experience, with a strong track record building and scaling payments or financial products — owning strategy, roadmap, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the payments stack and how money moves in a marketplace environment — across payins, payouts, and the flow of funds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong checkout and conversion instincts — a demonstrated ability to reduce friction at the moment of purchase and improve funnel conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with payments fundamentals: authorization and settlement, processors/gateways and acquirers, card-scheme rules, 3DS/SCA, tokenization/vaulting, and reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with local payment methods and affordability products (e.g., wallets, bank transfers, BNPL/installments).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the LATAM payments ecosystem — Pix, SPEI (Mexico\u0026#39;s real-time interbank transfers), regional wallets, and installment culture (\u0026quot;parcelamento\u0026quot; / \u0026quot;meses sin intereses\u0026quot;) — and local regulatory frameworks (e.g., Central Bank of Brazil, SAT Mexico).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven: fluent in defining KPIs, running experiments, and using analytics to guide decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical acumen to partner closely with engineering and explain complex concepts simply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product thinking and user empathy — able to imagine the ideal experience and work backwards from customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English required; Portuguese and/or Spanish strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Brazil Monthly Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;R$35.333,33\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;R$44.166,67 BRL\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":256,"name":"Product Management","child_ids":[],"parent_id":60966}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606},{"id":63872,"name":"Mexico","location":null,"child_ids":[22291],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8257909?gh_jid=8257909","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573235,"location":{"name":"Remote, USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8257909,"updated_at":"2026-10-19T11:06:07-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Cloud Infrastructure ","company_name":"Airbnb","first_published":"2026-10-05T20:47:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Infrastructure team is responsible for delivering and operating the foundational platforms and cloud environment that power Airbnb. We provide reliable, secure, efficient, and ergonomic platform for all Airbnb services to run seamlessly in the cloud.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a member of the Cloud Native Computing Foundation (CNCF) end user community, and we work closely with the open source community (e.g. k8s, istio)\u0026amp;nbsp; and peer companies to tackle cloud native engineering challenges at scale. You will also have the chance to make an impact on the industry and open source communities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a Software Engineer on our Cloud Infrastructure team, you will be at the forefront of developing the infrastructure platform that supports all teams across Airbnb. Your primary focus will be on operations and delivery of components such as our developer APIs and CLIs, Kubernetes infrastructure, autoscaling and capacity management tools, and cloud infrastructure automation. With a global user base, our team\u0026#39;s core values emphasize reliability, scalability, efficiency, and high availability.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Innovate and build cutting-edge cloud-native infrastructure using public cloud technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, efficient, mature, and highly available frameworks and platforms that simplify infrastructure complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize and enhance existing systems and services to boost performance and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system availability by implementing industry best practices in distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with a diverse team of talented infrastructure engineers to establish a solid foundation for Airbnb’s technological growth in the coming decade.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kubernetes.\u0026amp;nbsp; \u0026lt;/strong\u0026gt;You live and breathe Kubernetes.\u0026amp;nbsp; You have operated it at scale.\u0026amp;nbsp; You can talk in detail about it and have a proven track record of operating it at scale.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience years of industry experience with a BS/Masters and 2+ years with a PhD, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in developing and operating large-scale technical projects in collaboration with experienced engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with public cloud providers (AWS, GCP, Azure) and their Infrastructure as a Service (IaaS) offerings (e.g., EC2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with public cloud providers (AWS, GCP, Azure) and their Infrastructure as a Service (IaaS) offerings (e.g., EC2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A full-cycle developer mentality with strong ownership and experience in building and operating high-scale, distributed systems throughout the software life cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to collaborate effectively within and across engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving abilities and solid production debugging skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for efficiency, availability, reliability, and overall system quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8242248?gh_jid=8242248","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3566332,"location":{"name":"USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8242248,"updated_at":"2026-10-09T14:07:33-04:00","requisition_id":"REQ52451","title":"Staff Software Engineer, Data Authoring","company_name":"Airbnb","first_published":"2026-10-09T14:07:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community you will join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s Data Authoring Platform exists to turn raw data into decision-grade insight, fast, reliable, and at scale. We provide a single, paved path for 4,000+ internal data producers and consumers to model, transform, and serve trustworthy data and metrics that power everything from A/B experimentation to executive dashboards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What we own:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minerva, Airbnb\u0026#39;s\u0026lt;a href=\u0026quot;https://medium.com/airbnb-engineering/how-airbnb-achieved-metric-consistency-at-scale-f23cc53dea70\u0026quot;\u0026gt; semantic layer \u0026amp;amp; metrics platform\u0026lt;/a\u0026gt;, ensuring one definition of truth across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The end-to-end data-authoring framework that cuts through pipeline boilerplate and accelerates iteration, pipeline testing, and validation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tooling for reliability, governance, and cost-efficiency, including automated testing, anomaly detection, and right-sized materialization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The difference you will make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer focused on Minerva, you will own and drive high-impact workstreams end to end. You\u0026#39;ll take ambiguous problem spaces, such as making experimentation faster and easier, talk to users, define the work, and deliver it. Your work will help thousands of internal users define, understand, and consume trustworthy business metrics across product, finance, BI, and experimentation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Engineers, designers, and product leaders rely on these tools to explore and develop new product experiences and to run experiments that tell them what is right for our customers. Depending on your background, you may partner closely with the experimentation team to find gaps and shape how Minerva serves them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We believe data is the voice of our customers at scale. The tools you build will help improve the Airbnb product for every guest and host.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and extend Minerva\u0026#39;s core services, including our query rewriting service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take on loosely defined problems, partner with users and teams to scope them, and propose and deliver solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track semantic layer techniques and database engine capabilities to inform priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with teams across the company to make data easier to query and use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own design, implementation, testing, and on-call for the systems you build.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of hands-on software engineering, with the majority of your time spent building and deploying production applications and services (rather than writing configuration and SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency in at least one modern general-purpose language (e.g., Java, Kotlin, Scala, Go, Python, TypeScript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on data platforms or data tooling, with a good understanding of why users want to do what they do with data. Prior data engineering or data science experience is a plus, but software engineering should be your primary focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to independently scope and drive ambiguous, cross-team projects from design through launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of OOP, API design, and distributed systems patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and experience working across complex team and system interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to haves\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with experimentation platforms (assignment, metrics, analysis, or experiment tooling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with metrics, semantic layer, BI, or analytics platforms (e.g., dbt, Tableau, Superset).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with query engines, query rewriting/optimization, or data warehouse internals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience authoring DSLs, compilers, or APIs that abstract data transformations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8154705?gh_jid=8154705","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3528944,"location":{"name":"USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8154705,"updated_at":"2026-10-16T17:30:35-04:00","requisition_id":"REQ52088","title":"Staff Software Engineer, Data Catalog","company_name":"Airbnb","first_published":"2026-09-09T13:59:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb\u0026#39;s various functions embody the company\u0026#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented Staff Software Engineer to join our Data Infrastructure organization and lead our efforts in building Data Catalog infrastructure products across Airbnb’s Data Ecosystem. In this role, you will work with cross-functional teams to develop and build infrastructure, tooling, standards, and processes to ensure all data assets at Airbnb are cataloged, discoverable and governed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement data catalog products to support Airbnb data users on data discovery, metadata management, data quality, data lineage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement metadata infrastructure to support data governance and processes, including ownership management, data classification, data privacy, access control and data retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build industry leading end to end data lineage product across online, offline, machine learning, metrics, visualizations and third party datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure all datasets at Airbnb are cataloged, governanced and meeting business goals and regulatory requirements. Conduct programs to define and ensure metadata quality and metadata governance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with various data infrastructure framework teams to identify, design and build metadata integrations to provide data catalog products for each data system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build infrastructure toolings and processes for scalable metadata onboarding and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement metadata driven data policies and procedures to support data governance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in Computer Science or a related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in software engineering, with a focus on data infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with data storage and distributed processing technologies, such as Hive, Spark, Trino, Flink or SQL databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in one or more of the following languages: Java, Python, or Scala.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data catalog products – metadata infrastructure, metadata management, metadata integration framework and tooling, metadata-driven data management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with workflow orchestration solutions (e.g. Apache Airflow, Prefect, Kubeflow, etc..)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of data governance frameworks, policies, and processes, including data classification, data lineage, data quality, data privacy and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and the ability to collaborate with cross-functional teams to build empathetic tools and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in areas outside of your usual comfort zone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8197715?gh_jid=8197715","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3547809,"location":{"name":"USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8197715,"updated_at":"2026-10-27T15:42:22-04:00","requisition_id":"REQ52190","title":"Staff Software Engineer, Data Warehouse","company_name":"Airbnb","first_published":"2026-09-11T16:29:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Data represents the voice of Airbnb’s users at scale. The Data Warehouse Infrastructure team is responsible for the foundational big data infrastructure, which is used by hundreds of engineers to collect, manage, and analyze data at scale. We are using open source technologies like Hadoop, Spark, Trino, Iceberg, Airflow etc.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build the next generation big data compute platform to empower data ETL, analytics and machine learning at Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate, manage and improve the reliability, performance, observability and cost efficiency of the platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write maintainable and self-documenting code, perform code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on, and contribute to open source software, and have industry impact.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/PhD in Computer Science, a related field, or equivalent work experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience working with data infrastructure, with a focus on big data technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in big data technologies such as Spark, Presto/ Trino, Kubernates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in languages such as Java, Scala.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience in designing, building, and maintaining scalable, fault-tolerant distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise in multi-threading and concurrency programming.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiar with database systems, both SQL and NoSQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate with other teams to define system requirements, identify potential solutions, and test and integrate systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capacity to troubleshoot and resolve complex data infrastructure problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, both written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a team environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7528577?gh_jid=7528577","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3334681,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7528577,"updated_at":"2026-11-02T18:14:00-05:00","requisition_id":"ONE","title":"Staff Software Engineer, Guest \u0026 Host","company_name":"Airbnb","first_published":"2026-01-12T13:55:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is powered by our Host and Guest communities. Our teams work on everything from driving improvements for the end-to-end Host and Guest experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high-quality experiences for our outstanding community of Hosts and Guests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Supply \u0026amp;amp; Competitive Intelligence\u0026amp;nbsp;\u0026lt;/strong\u0026gt;sits at the intersection of Data/AI and Airbnb’s competitive strategy. As part of this team, you will build systems that give Airbnb a real-time, comprehensive view of the global travel market — how competitors price, list, and supply their inventory across every market we operate in. Your work will feed ML models and data products that directly inform pricing strategy, supply growth, and product decisions for hundreds of millions of guests and hosts around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Supply \u0026amp;amp; Competitive Intelligence team builds the data and ML systems that show Airbnb where supply is, how competitors operate, and which supply to pursue. We are looking for a data-focused Staff Backend Engineer to help build the next generation of these systems. You will set technology and implementation strategy and work with a wide range of cross-functional partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A typical day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with product and ML engineers to explore problem spaces and devise solutions to customer problems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype new ideas and influence the product strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively collaborate with other engineering teams to develop an iterative plan to improve our APIs and architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other product engineers and partners to develop backend to support data and AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create technical and execution strategies for new projects and drive hand-ons implementation of those solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for improvement and champion the adoption of best practices in product development, engineering architecture, and testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform technical design reviews and code reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow more junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience leading teams, setting technical direction, building \u0026amp;amp; launching high-impact user-facing products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience influencing partners such as designers and product managers as well as other engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are excited to ideate, prototype new ideas, and influence product direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent communication skills and the ability to work well within a team and across engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have demonstrated an ability to mentor and grow more junior engineers, set and drive best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8281533?gh_jid=8281533","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3582142,"location":{"name":"London, United Kingdom"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Hybrid","value_type":"single_select"}],"id":8281533,"updated_at":"2026-10-16T04:21:04-04:00","requisition_id":"ONE","title":"Staff Software Engineer - Hosting Services","company_name":"Airbnb","first_published":"2026-10-16T04:21:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;What if you could help shape the next generation of services that make hosting on Airbnb easier, smarter and more rewarding?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Airbnb, we\u0026#39;re expanding beyond our core platform to create new products, partnerships and services that unlock opportunities for Hosts and introduce entirely new business lines.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Hosting Services engineering team is entering an exciting phase of growth, with ambitious plans to accelerate the development of new products and third-party integrations. We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Staff Software Engineer\u0026lt;/strong\u0026gt; who can help us turn that ambition into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an opportunity to shape technical direction, build products from the ground up and rethink how we scale engineering innovation. You\u0026#39;ll join an ambitious London-based engineering team, collaborating closely with colleagues in the US, with the autonomy to challenge ideas, influence strategy and create meaningful impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re excited by solving complex problems, building products people genuinely want to use and turning bold ideas into scalable businesses, we\u0026#39;d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer in Hosting Services, you\u0026#39;ll play a pivotal role in defining and delivering the technical foundations for Airbnb\u0026#39;s expanding ecosystem of Host services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is more than an architectural leadership role. You\u0026#39;ll be a hands-on technical leader, product thinker and strategic partner, helping take new ideas from concept to launch, then continuously improving them to deliver meaningful customer and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work across engineering, product, design and business teams to shape what we build, how we build it and how we scale our ability to innovate.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re looking for an experienced, product-oriented engineer\u0026lt;/strong\u0026gt; who combines deep technical expertise with the curiosity, ambition and leadership to build what\u0026#39;s next.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your impact will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build new products from zero to one:\u0026lt;/strong\u0026gt; Lead the technical design and development of new customer-facing products, services and third-party integrations, helping create new business opportunities for Airbnb.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape technical strategy and architecture:\u0026lt;/strong\u0026gt; Define the future state of major systems and services, designing flexible, reliable and scalable solutions that balance immediate product needs with long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate engineering innovation:\u0026lt;/strong\u0026gt; Identify new approaches, reusable patterns, tooling and AI-enabled development opportunities that allow engineering teams to deliver more products and integrations without proportionally increasing complexity or resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full product lifecycle:\u0026lt;/strong\u0026gt; Partner with product and design teams from early discovery and ideation through development, launch, iteration and product-market fit, ensuring solutions deliver measurable value to Hosts and the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead across the technology stack:\u0026lt;/strong\u0026gt; Apply your expertise across backend systems, APIs, frontend, mobile and distributed architecture, remaining hands-on where needed to solve complex engineering challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive technical excellence:\u0026lt;/strong\u0026gt; Guide engineers across teams in making sound architectural decisions, navigating technical trade-offs and maintaining high standards of reliability, performance, efficiency and user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence beyond your immediate team:\u0026lt;/strong\u0026gt; Collaborate with engineering, product, UX, data science, data engineering and business stakeholders to align technical decisions with broader product and commercial objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Challenge what\u0026#39;s possible:\u0026lt;/strong\u0026gt; Bring fresh thinking, question existing approaches and proactively identify opportunities to build better products, move faster and expand the impact of our engineering organisation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Technical Experience \u0026amp;amp; Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;9+ years of software engineering experience\u0026lt;/strong\u0026gt;, ideally within fast-paced, product-led technology environments, with a track record of delivering complex, high-impact solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong backend engineering expertise\u0026lt;/strong\u0026gt;, including designing and developing large-scale, service-oriented and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven experience building customer-facing products from zero to one\u0026lt;/strong\u0026gt;, contributing to product definition, technical architecture, development and launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-end product ownership\u0026lt;/strong\u0026gt;, with experience iterating on launched products, responding to customer feedback and improving adoption, usability and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Broad full-stack engineering capability\u0026lt;/strong\u0026gt;, with the confidence to work across backend, frontend, mobile, APIs and system architecture as technical challenges require.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong architectural design skills\u0026lt;/strong\u0026gt;, including high-scale distributed services, well-designed APIs, data pipelines, efficient algorithms and reliable integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sound technical judgment\u0026lt;/strong\u0026gt;, with the ability to balance speed of delivery, experimentation, scalability and long-term engineering quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A product-first engineering mindset\u0026lt;/strong\u0026gt;, with an understanding that technical\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;United Kingdom Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;£120,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;£150,000 GBP\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":151,"name":"London, United Kingdom","location":"London, United Kingdom","child_ids":[],"parent_id":64290}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8262769?gh_jid=8262769","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3575219,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8262769,"updated_at":"2026-10-09T00:06:42-04:00","requisition_id":"ONE","title":"Staff Software Engineer, iOS Platform","company_name":"Airbnb","first_published":"2026-10-09T00:06:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The iOS Platform team’s mission is to provide best-in-class experience for iOS development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and AI automations. We maintain and evolve the core libraries \u0026amp;amp; frameworks that underlie most of the Airbnb iOS app and enable product engineers to build great features. Our application is nearly 100% written in Swift and we adopt the latest Apple technologies including SwiftUI, Swift Macros, Swift Testing, and structured concurrency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be responsible for driving projects that improve AI agents’ effectiveness across the software development workflow by providing the right tools to get work done efficiently and reliably, with high-quality results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members \u0026amp;amp; cross functional partners to identify opportunities for improving our developers’ productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive roadmap projects and deliver high-quality results to further our mission.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve our existing frameworks \u0026amp;amp; toolings to deliver on our ambitious vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience in software development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building reliable developer tooling in Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Ruby and maintaining or improving existing tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging Agentic AI to improve software development workflows and drive large scale migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience identifying and addressing inefficiencies in AI agent workflows to improve execution time, token efficiency, reliability, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in medium- to large-scale codebases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;iOS development experience in Swift, including building applications, libraries, and frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;[Nice to have] Experience designing and developing build systems (e.g. Bazel).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel to the San Francisco office for about a week each quarter for gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8259526?gh_jid=8259526","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3573887,"location":{"name":"Remote - USA"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8259526,"updated_at":"2026-10-06T15:59:10-04:00","requisition_id":"REQ52510","title":"Staff Software Engineer, Payments (AirCover Insurance Platform)","company_name":"Airbnb","first_published":"2026-10-06T15:59:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Community You Will Join\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AirCover Insurance Platform team builds the systems behind AirCover, which includes Host liability insurance, Experiences liability insurance and Host damage protection. We make it possible to launch and operate insurance products across global markets, and to learn quickly what increases the number of Hosts and guests who are protected. The team works with engineering, product, data science and legal partners across Airbnb\u0026#39;s hubs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What kind of Software Engineer are we looking for?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the AirCover Insurance Platform, you will lead the design and evolution of the core subsystems that manage policies, coverage, enrollment and regional rules, and the experimentation capabilities that drive attach rate. At the staff level, you establish the technical vision, then deliver a solution that is flexible, always available, auditable and able to scale with the needs of the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Difference You Will Make\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design the future-state architecture that lets us expand AirCover to new regions and products without rebuilding for each market, balancing short-term launch needs against long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design of an experimentation framework for insurance offers, pricing and placement, with trustworthy measurement of attach rate and downstream outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead engineers inside and outside your team in building these solutions, and be the technical lead and owner of significant scope through ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage early with product managers, designers, data scientists and legal partners to shape requirements and steer teams toward the most efficient path to our goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar for technical quality from design, through code review, to production operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers, and be a player/coach who helps build the team and drives collaboration across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply emerging technology, including LLMs, where it improves automation and the experience for Hosts and guests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;A Typical Day\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write and review designs and code for high-availability, distributed backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make architectural trade-offs and scale services in a regulated, multi-region environment with strong audit, privacy and data-integrity needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data to find gaps in conversion and coverage, and turn insights into product and platform changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Data Science, Data Engineering, Legal and platform teams to drive engineering decisions and influence outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present technical and product deep dives to stakeholders and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your Expertise\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of relevant software development experience in a fast-paced tech environment (or 7+ with an advanced degree).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in backend systems in large-scale, service-oriented architectures, with real-world experience in at least one of Java, Kotlin, Python, Go or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing multi-region or multi-tenant platforms with configurable, rules-driven behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with A/B testing and experimentation systems, and with using data to improve conversion or attach rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency designing and operating high-performance systems with reliable monitoring and logging, and working knowledge of relational databases and SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good judgment in balancing short-term business needs with long-term technical quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in insurance, payments, fintech or other regulated domains is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical leadership across multiple teams, with excellent communication skills for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7702714?gh_jid=7702714","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3385287,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7702714,"updated_at":"2026-11-03T00:28:34-05:00","requisition_id":"ONE","title":"Staff Software Engineer, Streaming Infrastructure","company_name":"Airbnb","first_published":"2026-03-11T00:21:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb’s Data Infrastructure organization builds the platforms that power data across the company. Within it, the Data Movement \u0026amp;amp; Transformation (DMT) pillar builds the platform that moves data between Airbnb’s storage engines and transforms it along the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Today, data moves through many bespoke, one-off pipelines that are built and maintained differently by each team. We’re replacing them with one unified, declarative platform. You define data once, and it is replicated everywhere it needs to go. This work underpins Airbnb’s Data as a Service initiative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll join the team that owns three connected layers of that platform:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Control plane:\u0026lt;/strong\u0026gt; the layer that turns declarative data definitions into running pipelines, including provisioning, runtime selection, and lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Schema:\u0026lt;/strong\u0026gt; how schemas are defined, tracked, and evolved safely across every system and engine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Realtime Data Infrastructure (RTDI):\u0026lt;/strong\u0026gt; Kafka and the streaming transport layer that real-time data flows through at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer, you’ll set technical direction across these layers and stay hands-on in the code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Examples of the Difference You’ll Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and evolve the control plane that automatically provisions Kafka topics, registers schemas, and deploys pipelines from a declarative definition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build schema management that makes evolution safe and backward compatible across streaming, storage, and warehouse systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the reliability, scalability, and cost efficiency of RTDI and Kafka at Airbnb’s scale, including capacity, multi-tenancy, and failure handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replace fragmented pipeline tooling with shared, self-serve platform abstractions that other teams adopt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead design reviews and incident follow-through, and raise the engineering and operational bar for the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of software engineering, including significant experience building and operating large-scale distributed systems, ideally data platforms, event-driven systems, or streaming infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Kafka or a similar distributed log or messaging system, with a good understanding of partitioning, delivery semantics, throughput, and operational tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing schema or data contract systems, such as schema registries, serialization formats like Avro or Protobuf, and compatibility and evolution strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building control planes or platform APIs, such as declarative configuration, reconciliation, workflow orchestration, or resource provisioning, ideally on Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with stream processing (e.g., Flink) or change data capture is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of leading ambiguous, multi-quarter projects, taking them from design through delivery in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set technical direction, write clear design docs, and align multiple teams, and to mentor and grow other engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running large-scale systems in production, including on-call, incident response, and root cause analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writes clean, testable, maintainable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills in a remote working environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$204,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$255,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8334372?gh_jid=8334372","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3602534,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8334372,"updated_at":"2026-11-02T14:03:07-05:00","requisition_id":"ONE.","title":"Staff Software Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-11-02T14:03:07-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s mission is to create a world where people can Belong Anywhere. Our community of guests and hosts rely on Airbnb around the clock to facilitate millions of stays and experiences per day.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Observability team builds the platform Airbnb engineers use to understand how their systems behave in production. We collect, process, store, and query metrics, logs, events, and traces from both backend services and client apps. Our metrics platform alone ingests tens of millions of samples per second across more than a billion active time series. AI agents are now consumers of this data alongside engineers: they query telemetry to write and validate code and to help debug production issues. We continue to invest in reliable and efficient real time system for both AI and human access.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff engineer, you will set the technical direction for a major area of the Observability platform and lead it from design through production. Problems in front of us include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scaling the metrics pipeline (OpenTelemetry, vmagent, Grafana Mimir) while controlling cost through aggregation, sampling, and blocking unused metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replacing legacy log aggregation with an OpenTelemetry-based pipeline, and evolving log and trace storage on OpenSearch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building a fast, reliable query layer for both engineers and AI agents, with rate limiting, access control, isolation, and caching so agent traffic does not slow down incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Giving teams self-service visibility and control over their telemetry cost: unit cost per team and service, and controls for granularity, sampling, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improving time to detect with anomaly detection and automated correlation across signals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and delivery of distributed systems that handle tens of millions of events per second, from prototype to production operation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write well-crafted, well-tested, readable, maintainable code, and contribute back to the open-source projects we run on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align roadmaps across Observability and partner infrastructure and product teams, and drive build, buy, and open-source decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explain tradeoffs and return on investment to engineering leadership in terms of reliability, cost, and developer productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers on the team and raise the bar on design reviews, operational readiness, and on-call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help Airbnb engineers instrument their services and self-serve when debugging production issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;9+ years of industry experience, with a track record of building and operating large-scale distributed systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Led the technical direction of a system or multi-team project end to end: wrote the design, aligned stakeholders, delivered it, and operated it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in at least one telemetry domain at scale: metrics (Prometheus, Grafana Mimir, VictoriaMetrics), logs (OpenSearch, Kafka), or distributed tracing (OpenTelemetry, Jaeger, ClickHouse).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding skills in Go or Java/Kotlin, and comfortable working in unfamiliar codebases, including upstream open source.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native infrastructure: Kubernetes, AWS, and service mesh (Istio, Envoy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication, including design docs and tradeoff analysis for engineering leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributions to OpenTelemetry, Prometheus, Grafana Mimir, VictoriaMetrics, OpenSearch, Jaeger, or similar projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with time series storage internals, high-cardinality data, or query performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anomaly detection, automated correlation, or SLO-based alerting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telemetry cost attribution or cost optimization at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building APIs or tools for AI agents that consume operational data, such as MCP servers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Columnar analytics stores such as ClickHouse.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8325753?gh_jid=8325753","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3599094,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8325753,"updated_at":"2026-10-28T18:10:39-04:00","requisition_id":"ONE","title":"Staff Software Engineer, UI Tooling (Full Stack)","company_name":"Airbnb","first_published":"2026-10-26T18:12:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The UI Foundation team has a deep history at Airbnb, responsible for the design system, accessibility, motion, and the tooling that connects how Airbnb designs and builds products. Within UI Foundation, the UI Tooling team is the connective tissue between Airbnb\u0026#39;s Design Language System and the day-to-day workflows of hundreds of designers, engineers, and product managers across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UI Tooling owns the platforms, integrations, and tooling that power how designers, engineers, and product managers work - spanning design tooling, UI engineering workflow tooling, collaboration platforms, and increasingly, AI-powered workflows across all three. As AI enablement for designers and engineers accelerates, this team sits at the center of some of Airbnb\u0026#39;s most strategic infrastructure investments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer on the UI Tooling team, you will lead our prototyping and rapid deployment platform, Kyber. You will drive implementation, maintenance, and scaling of a system that supports thousands of internal projects and users and enables non-technical builders to express ideas across all of our product surface areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own the strategy and execution across 3 key areas:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Rebuild Kyber\u0026lt;/strong\u0026gt; onto our next-generation cloud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve Kyber\u0026lt;/strong\u0026gt; capabilities to support product development process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrate Kyber\u0026lt;/strong\u0026gt; into our ecosystem supporting prototyping workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Setting technical direction for the Kyber platform, making architectural decisions for the systems that enable rapid deployment of internal applications and product feature prototypes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and review code hands-on and with AI coding agents, establishing and demonstrating standards for quality, availability and system health across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Infrastructure, Product, Security, and Design to translate cross-organizational objectives into platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advance the capabilities for Product Managers, Designers, and other non-technical builders to build rich product feature prototypes that translate to features in our production applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and act as a force multiplier, leveling up the team through design reviews, technical guidance, and a collaborative, inclusive culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;9+ years of industry experience\u0026lt;/strong\u0026gt;, ideally within fast-paced environments, with a track record of delivering large-scale service oriented systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Broad full-stack engineering capability\u0026lt;/strong\u0026gt;, with the confidence to work across backend, frontend, mobile, APIs and system architecture as technical challenges require.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven experience building customer-facing products from zero to one, \u0026lt;/strong\u0026gt;contributing to product definition, technical architecture, development and launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-end product ownership,\u0026lt;/strong\u0026gt; with experience iterating on launched products, responding to customer feedback and improving adoption, usability and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong architectural design skills,\u0026lt;/strong\u0026gt; including high-scale distributed services, well-designed APIs, data pipelines, efficient algorithms and reliable integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sound technical judgment\u0026lt;/strong\u0026gt;, with the ability to balance speed of delivery, experimentation, scalability and long-term engineering quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A product-first engineering mindset\u0026lt;/strong\u0026gt;, with an understanding that technical decisions are in service of the products we provide to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong communication and collaboration skills, \u0026lt;/strong\u0026gt;with experience driving initiatives that span across teams, departments and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$212,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$265,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7867435?gh_jid=7867435","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424946,"location":{"name":"Brazil"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7867435,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Staff Software Engineer, Unified Data Store","company_name":"Airbnb","first_published":"2026-04-29T18:33:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Unified Data Store (UDS) team is the architect of Airbnb’s global system-of-record. We design, build, and operate the mission-critical storage platform that powers every user profile, listing, reservation, and financial transaction on the platform. Supporting over 150 million users worldwide, our work is the bedrock of Airbnb’s reliability and efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer in our \u0026lt;strong\u0026gt;Brazil Engineering Hub\u0026lt;/strong\u0026gt;, you will join a high-impact group of technical leaders who value craft and operational excellence. You won\u0026#39;t just be managing data; you will be building a modern distributed infrastructure service that enables hundreds of product teams to ship features with total confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a hands-on technical leader who thrives on solving deep architectural challenges and leading through ambiguity. As a Staff Engineer, you will serve as the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Technical North Star\u0026lt;/strong\u0026gt; for the UDS Client Stack, ensuring our data access layer is seamless, high-performance, and future-proof.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define Technical Strategy:\u0026lt;/strong\u0026gt; Lead the multi-year roadmap and long-term architecture for the UDS client stack, balancing immediate execution with systemic platform evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect for Scale:\u0026lt;/strong\u0026gt; Design and operate a high-performance data access layer that abstracts complexities like indexing, replication, and global consistency models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Engineering Excellence:\u0026lt;/strong\u0026gt; Lead deep-dive design reviews and establish best practices for building fault-tolerant distributed systems across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Developers:\u0026lt;/strong\u0026gt; Act as a bridge between infrastructure and product, creating a unified interface that simplifies how engineers interact with complex data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaborate Globally:\u0026lt;/strong\u0026gt; Partner with UDS and Data Infrastructure teams globally to align architecture, drive adoption, and deliver high-impact solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 9+ years of relevant industry experience, with a proven track record of operating at a Senior or Staff level in a high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems Mastery:\u0026lt;/strong\u0026gt; Deep expertise in large-scale distributed systems, including storage internals, networking, and consistency models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership:\u0026lt;/strong\u0026gt; Demonstrated ability to lead complex technical initiatives, influence architectural decisions across multiple teams, and mentor senior talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Mindset:\u0026lt;/strong\u0026gt; A passion for building high-performance infrastructure services that prioritize developer experience and system reliability at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional ability to articulate complex infrastructure challenges to both technical partners and internal customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation:\u0026lt;/strong\u0026gt; A strong interest in leveraging emerging technologies, including Applied AI, to optimize data management and system observability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":63869,"name":"Brazil","location":null,"child_ids":[176],"parent_id":63606}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8286207?gh_jid=8286207","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3583710,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8286207,"updated_at":"2026-10-15T13:27:42-04:00","requisition_id":"ONE","title":"Staff Technical Program Manager, Infrastructure Security","company_name":"Airbnb","first_published":"2026-10-15T13:27:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb\u0026#39;s mission is to create a world where people can Belong Anywhere. We are seeking a technical, hands-on, mission-driven Staff Technical Program Manager (TPM) to lead Infrastructure Security initiatives, working with security and infrastructure engineers to keep the Airbnb platform secure, resilient, and transparent. You will partner closely with senior ICs and senior leaders across Airbnb on processes, strategy and execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is built on trust. Information Security is a horizontal function that spans the company to protect the platform millions of people use to explore the world and belong anywhere, including the cloud and data infrastructure everything else runs on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for someone who pairs program leadership with hands-on technical depth in security and infrastructure, understands the problem space, drives requirements, and tackles strategic challenges that align with Airbnb\u0026#39;s larger goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will play a crucial role in tackling projects that protect the cloud or data infrastructure behind the entire Airbnb platform, directly supporting the trust that guests and hosts place in us. Success in this role requires a strong sense of ownership, coupled with the ability to think critically and strategically while managing relationships with cross-functional stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape and influence the technical direction of infrastructure security projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and secure stakeholder alignment on clear, measurable success criteria for security initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of work experience, with at least 8 years as a TPM or relevant experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive, and proven ability to adapt well and work with teams having different operating cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data-driven analyses, and influencing results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on technical experience with infrastructure security, such as identity and access management, network security, encryption and key management, secure configuration, container and Kubernetes security, and data protection in cloud environments or data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with incremental delivery and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up quickly and learn new technologies with minimal lag time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and oral business communication and people skills, with the ability to influence stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;a href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/a\u0026gt;. Please include your full name, the role you\u0026#39;re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$200,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$250,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73675,"name":"Technical Program Management","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8240421?gh_jid=8240421","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3565689,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8240421,"updated_at":"2026-10-01T13:25:51-04:00","requisition_id":"ONE","title":"Staff UX Writer, AI","company_name":"Airbnb","first_published":"2026-10-01T13:25:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, Engineering, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution, you\u0026#39;ll find your people here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From concept to launch, our UX writers create industry-leading experiences for guests and hosts that meaningfully impact the success of the company. In this role, you\u0026#39;ll shape how AI-powered, generative surfaces speak to hosts and you\u0026#39;ll build the systems that keep that voice consistent as models change. You\u0026#39;ll help set the standard for how our team partners with Engineering to define the ideal experience, evaluate generated output, and iterate to improve the product, and you\u0026#39;ll bring the rest of UX Writing along with you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead all work related to the words across multiple projects within a single initiative—this includes both creating clear, concise, and delightful copy for your product surface yourself on some surfaces, and training large language models that ultimately create the copy on others\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop inspiring, strategic ideas based on product requirements, data, and/or research\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the quality bar for AI-generated content: write the guidelines and examples, grade and rank model outputs, and calibrate VJs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consensus with stakeholders and/or partners on content recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage copy deadlines and deliver detailed copy across multiple projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect with our critical cross-functional partners including Design, PM, Legal, accessibility, and localization to ensure we have the proper input on our work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join writing team crits to present work and help sharpen the work of your teammates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present content and design work to directors, executives, or other stakeholders on your projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the bar on every surface with judgment and taste\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in UX writing, content design, or content strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead content/copy work from concept to detailed design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in LLM prompting, generative AI, and model evaluation, with a point of view on training writing quality into a model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven systems thinking and product strategy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building systems—guidelines, reference examples, evals—that scale across a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing content principles, messaging frameworks, and style guides, and adapting them into guidelines a model can be trained and evaluated against\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate with cross-functional teams in all stages of design and build\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead systems work from concept to detailed design, including defining net-new process where none exists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working independently in a fast-paced, ambiguous environment, with the flexibility to adjust course as models and priorities shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working alongside other design disciplines in Figma, our primary collaboration tool\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and presenting to executive teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of user experience design principles and interaction patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for Airbnb\u0026#39;s mission, commitment to diversity, and global mindset\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager and will lean toward PST hours. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$223,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":6427,"name":"Art and Creative","child_ids":[],"parent_id":73692}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8202878?gh_jid=8202878","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3550201,"location":{"name":"United States"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8202878,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE.","title":"Staff Workday Integration Engineer, Tech Foundations","company_name":"Airbnb","first_published":"2026-09-15T12:04:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Talent Systems team within BizTech is the trusted technology partner to Employee Experience, Recruiting, Payroll, Procurement, Legal, and Privacy teams across Airbnb’s global operations. Driven by the philosophy of “High Tech, Human Touch,” we design and implement technology that meets both business objectives and employee needs: building robust frameworks that support the full employee journey, delivering AI-enabled self-service tools, and playing a key role in payroll management and benefits enrollment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We own and operate a portfolio of 300+ production integrations and custom applications spanning payroll processors, benefits carriers, identity providers, compliance vendors, and internal platforms, with Workday at the center. We are also building the agentic layer on top of that portfolio: an Airbnb-owned Workday MCP server and AI assistant plugins that let employees and managers act on HR data directly from the tools they already use. You will partner closely with our Systems Architect, HR Centers of Excellence, IT Security, Finance, and external vendors to deliver enterprise-grade integrations and AI-enabled tooling that power Airbnb’s global HR technology ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Workday Integration Engineer, you are the technical authority for the integration initiatives that BizTech and Airbnb depend on. You will define our integration strategy and technical roadmap, set the architectural standards other engineers build against, and own the engineering of the Workday MCP and agentic integrations that are reshaping how employees interact with HR processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on builder role. You will personally write integration logic, own production reliability, and make the architectural decisions that keep HR data flowing correctly across our global employee population. You will drive touchless automation, reduce manual intervention, and ensure compliance across multiple jurisdictions. Your work directly impacts how thousands of Airbnb employees experience their payroll, benefits, time tracking, and HR processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You work alongside a Systems Architect who owns Talent Systems business process architecture, functional design, and the capability roadmap. You need enough functional fluency to build integrations and AI tools that are correct, and the engineering depth to make them reliable. As a Staff-level engineer, you will think 12+ months ahead, proactively surface systemic gaps, mentor the engineers around you, and establish patterns adopted across the Talent Systems team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Own\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Integration Architecture \u0026amp;amp; Technical Strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own Airbnb’s Workday integration architecture standards, patterns, and governance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architectural decisions for complex, high-risk integration initiatives, including global rollouts, payroll runs, benefits open enrollment, and system migrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and advise on build-vs-buy decisions, Workday-native-vs-middleware trade-offs, and long-term integration platform strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish reusable integration design patterns, error handling and retry frameworks, and observability standards adopted team-wide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate platform evolution and architect integrations that accommodate Workday’s semi-annual releases with minimal rework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and remediate technical debt across the integration landscape: functionality, performance, error handling, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Core Workday Integration Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, design, build, and maintain complex inbound and outbound integrations using Workday Studio, Core Connectors, EIBs, Document Transforms, and RaaS API endpoints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop integrations against Workday Web Services (WWS): WSDL interpretation, web service versioning, request/response handling for SOAP and REST\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own design and delivery of high-volume integration scenarios: payroll runs, benefits open enrollment, global workforce changes, and multi-country rollouts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Workday payroll interfaces (PECI, PICOF) and their interaction with third-party payroll providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain advanced Custom Reports and Calculated Fields for integration and AI-tool consumption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work within the Business Process Framework, understanding how process events trigger integration flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain Workday Extend applications (data models, business logic, UI pages, Extend REST APIs) when Extend is the right tool versus Studio, EIB, or middleware; Extend adoption strategy and SME ownership sit with the Systems Architect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply Workday Orchestrate for multi-system workflow coordination where it fits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the integration portfolio across Workday’s semi-annual release cycle: assess release notes, lead sandbox testing, deploy to production with rigorous change controls\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Agentic Integration\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the engineering of Airbnb’s Workday MCP server and its tool surface: tool design, per-user OAuth 2.0 authorization, human-in-the-loop gates on write actions, idempotent write contracts, rate and volume guardrails, and audit logging\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build agentic integrations that let AI assistant plugins and other enterprise LLM tooling read from and act on Workday safely, with permissions resolved as the authenticated user and no shared service-account fallback for user-attributable actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-own the Talent Systems AI architecture and governance framework with the Systems Architect: how agentic tools, Workday-native AI, and enterprise LLM capabilities interconnect, and the guardrails that govern their adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate Workday-native agentic capabilities (Agent Ready Tools, MCP Explorer, Workday Agents) and emerging HR AI platforms; provide structured build-vs-buy-vs-configure analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business use cases into AI tool architectures that are operationally feasible, permission-safe, and measurable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument AI tooling for usage and cost (per-tool call metrics) to inform Workday platform entitlement and licensing decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Production Reliability, Security \u0026amp;amp; Platform Governance\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence across the integration portfolio: SLAs, prioritization, and escalation handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own SLAs for the most critical integrations and AI tools; establish monitoring, alerting, reconciliation, and runbook standards that raise the bar across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive root cause analysis on integration failures and implement preventative controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own security, compliance, and governance from the integration and engineering perspective: PII handling, audit controls, and data reconciliation strategies that meet GDPR, SOC 2, SOX, and applicable data privacy requirements for HR data flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce authentication and transport security across all integration surfaces: OAuth 2.0 (including user-context flows), SAML, and secure file transfer (PGP, SFTP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess system impacts and risks when introducing new integrations, AI tools, or platform changes, and communicate them clearly before promotion to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own tenant deployment strategy: sandbox-to-production promotion, Git-based version control of integration and Extend artifacts, CI-friendly testing, and rollback planning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;HR Technology \u0026amp;amp; Functional Fluency\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong working understanding of core HR and payroll processes (hire-to-retire, compensation cycles, benefits enrollment, time and absence, compliance reporting) sufficient to design integrations and AI tools that reflect real business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand how HR data flows across the enterprise: from Workday as the system of record through downstream payroll processors, benefits carriers, identity providers, and compliance platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively surface configuration and upstream data issues that affect integration reliability, and partner with the Systems Architect and functional owners to resolve them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring an employee-centric lens to integration and AI tool design so the technology we build translates to seamless experiences for the people it serves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; Cross-Functional Influence\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the technical authority for Workday integrations and HR agentic tooling across BizTech; influence architectural decisions in adjacent teams including Enterprise Integrations, Identity, Data Platform, and AI Products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and upskill senior and mid-level engineers through design reviews, code reviews, pair development, and documented standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Employee Experience, Recruiting, Payroll, Total Rewards, Legal/Privacy, IT Security, and enterprise architecture to translate ambiguous requirements into sound technical architectures; communicate constraints, trade-offs, and risks at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write authoritative Integration Design Documents, MCP tool specifications, and operational runbooks maintainable by the broader team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify systemic risks and portfolio health issues; drive resolution and communicate transparently with leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Talent Systems in enterprise architecture forums, AI tooling quality reviews, and vendor technical discussions; maintain active knowledge of the Workday roadmap and HR technology trends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;9+ years of experience in enterprise technology, software development, or systems integration, with at least 5–6 years of hands-on Workday integration development covering the full lifecycle: requirements, design, build, testing, go-live, and post-production support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday Integration Proficiency\u0026lt;/strong\u0026gt; (personally written code required):\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday Studio:\u0026lt;/strong\u0026gt; complex multi-step integrations, sub-integrations, custom error handling and fault frameworks, XSLT transformations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Connectors and EIBs:\u0026lt;/strong\u0026gt; worker data, business process events, payroll and benefits outbound connectors; clear judgment on EIB use cases and limitations versus Studio; Document Transform payload mapping\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Payroll interfaces:\u0026lt;/strong\u0026gt; PECI and PICOF, and their interaction with third-party payroll providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RaaS (Report-as-a-Service):\u0026lt;/strong\u0026gt; advanced report design, calculated fields, and API endpoint exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday Web Services (WWS):\u0026lt;/strong\u0026gt; WSDL reading, SOAP/REST calls, versioning, and error response handling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workday-Native \u0026amp;amp; Functional Fluency:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expert proficiency in XSLT, XML, and JSON; comfortable with Java sufficient for Workday Studio custom steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the Business Process Framework and how events trigger integration flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Workday functional configuration across HCM, Benefits, Payroll, Security, and Time \u0026amp;amp; Absence, sufficient to independently diagnose upstream data and process issues (deep functional configuration expertise is not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of HR and payroll processes and how they generate the data that integrations carry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Engineering \u0026amp;amp; AI:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;REST API design and OAuth 2.0, including user-context (authorization code) flows and token lifecycle handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or integrating LLM-based tools, AI agents, or MCP servers with enterprise business systems, including permission-safe access patterns and human-in-the-loop controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Workday with middleware or iPaaS platforms (MuleSoft, Boomi, Workato) and the judgment to know when middleware fits versus Workday-native integration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Git-based version control and structured deployment and change management practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security, Compliance \u0026amp;amp; Engineering Practices:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of data security for HR data: OAuth 2.0, SAML, secure file transfer (PGP, SFTP), PII handling, and audit requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing integrations across Workday’s semi-annual release cycle, including impact assessment and sandbox testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated record as a technical leader who has shaped architecture decisions and raised engineering quality across a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills; able to write clear design documents and runbooks, and present technical trade-offs to non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate effectively in unstructured, fast-moving environments and drive toward outcomes under ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an Agile/Scrum environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday Pro Certification in Integrations (highly valued)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Workday Extend (data models, UI pages, Extend REST APIs, orchestrations); accelerates ramp into Extend build work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workday Pro Certification in Extend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Workday Orchestrate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in TypeScript/Node and Python for services, tooling, and test harnesses outside the Workday tenant\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Workday’s native agentic capabilities (Agent Ready Tools, MCP Explorer, Workday Agents) and their trade-offs versus custom MCP tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping LLM plugins or agents to an enterprise employee population, including evaluation and quality review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting global, multi-country HR technology environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of GDPR, India DPDP, SOC 2, or SOX requirements in the context of HR data flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL and data-warehouse fluency for reconciliation, analytics, and People Analytics partnership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://careers.airbnb.com/\u0026quot;\u0026gt;Click here\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Employment Opportunity: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Airbnb values diversity \u0026amp;amp; belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$180,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$225,000 USD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":252,"name":"Information Technology","child_ids":[],"parent_id":73703}],"offices":[{"id":63868,"name":"United States","location":null,"child_ids":[246412,258081,258082,258083,87306,87309,211524,87312,87316,87315,104152,88158,85791,87313,88161,87308,87311,87307,80804,109320,87314,88160,78632,87310,88159,241531,108489,62810,62444,85003,104153,12964,11235,55,4447,5924,1316,162,5925,1086,1355],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8080766?gh_jid=8080766","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3500858,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8080766,"updated_at":"2026-09-30T10:45:18-04:00","requisition_id":"MULTI","title":"Support Specialist, Premium","company_name":"Airbnb","first_published":"2026-07-28T11:33:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both \u0026lt;strong\u0026gt;English and French, spoken and written\u0026lt;/strong\u0026gt;. \u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support \u0026lt;/span\u0026gt;functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a\u0026amp;nbsp;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Language proficiency in English and French, written and spoken, other languages are a plus.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work.\u0026lt;/strong\u0026gt; Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$64,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/6852954?gh_jid=6852954","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3136742,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":6852954,"updated_at":"2026-09-30T10:46:18-04:00","requisition_id":"MULTI","title":"Support Specialist, Premium ","company_name":"Airbnb","first_published":"2025-04-30T20:20:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work. \u0026lt;strong\u0026gt;Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan\u0026lt;/strong\u0026gt;. This list is continuously being updated, please check back with us if the provinces you live in is on the list. If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;____________________________________________________________________________________________________________________________________________________________\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is for an existing vacancy within the organization.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$58,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7946318?gh_jid=7946318","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3451297,"location":{"name":"Ireland"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7946318,"updated_at":"2026-10-27T06:12:07-04:00","requisition_id":"ONE","title":"Support Specialist, Premium (English/French)","company_name":"Airbnb","first_published":"2026-05-20T08:42:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;117\u0026quot; data-end=\u0026quot;356\u0026quot;\u0026gt;This is a \u0026lt;strong data-start=\u0026quot;142\u0026quot; data-end=\u0026quot;174\u0026quot;\u0026gt;remote role based in Ireland\u0026lt;/strong\u0026gt;. Candidates\u0026amp;nbsp;\u0026lt;strong data-start=\u0026quot;215\u0026quot; data-end=\u0026quot;257\u0026quot;\u0026gt;must have the right to work in Ireland\u0026lt;/strong\u0026gt; by the start date. \u0026lt;strong data-start=\u0026quot;277\u0026quot; data-end=\u0026quot;312\u0026quot;\u0026gt;Relocation support is available\u0026lt;/strong\u0026gt; for candidates moving from other countries.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;358\u0026quot; data-end=\u0026quot;521\u0026quot;\u0026gt;You must be \u0026lt;strong data-start=\u0026quot;398\u0026quot; data-end=\u0026quot;435\u0026quot;\u0026gt;fluent in both English and French as you will be supporting cases in both languages\u0026lt;/strong\u0026gt;, with \u0026lt;strong data-start=\u0026quot;442\u0026quot; data-end=\u0026quot;502\u0026quot;\u0026gt;advanced proficiency in spoken and written communication\u0026lt;/strong\u0026gt; in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written. This is a full time position based in Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support \u0026lt;/span\u0026gt;functions on the front line interacting directly with both customers \u0026amp;amp; internal stakeholders. As a\u0026amp;nbsp;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt;, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Support Specialist, Premium Support\u0026lt;/span\u0026gt; needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Provide the highest level of service to our community in each and every case\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take end-to-end ownership of all assigned cases: ensuring a complete \u0026lt;em\u0026gt;final\u0026lt;/em\u0026gt; resolution (or settlement, final decision, etc) is reached based on workflows \u0026amp;amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with bespoke quality:\u0026amp;nbsp;Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personalize communications to users, demonstrating the highest hospitality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participating in your team’s improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to proactively support the team success\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide insights about community experience and continuous improvement opportunities to your Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares ideas to improve processes and ways of working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to take on various tasks and responsibilities as needed (including moving teams) and\u0026amp;nbsp; showing openness to new challenges and a proactive approach to work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;You have gained the trust of internal \u0026amp;amp; external stakeholders through effective relationship management and delivering results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays flexibility, openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are on-call to handle emergency situations in the evenings \u0026amp;amp; weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good verbal and written communication skills for providing exceptional customer service to guests/hosts \u0026amp;amp; engage with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active listening skills to understand guest needs and provide personalized recommendations and assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy and patience in dealing with customers, especially in high-pressure situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering exceptional customer service and setting a high bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English and French (you will be supporting cases in both languages), written and spoken, other languages are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Due to the nature of this position, the successful applicant will need to be based in Ireland to be able to conduct their work. We are open to candidates relocating from other countries.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;mailto:reasonableaccommodations@airbnb.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;reasonableaccommodations@airbnb.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400; font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;#ind\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Ireland Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;€45.000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;€45.000 EUR\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64282,"name":"Ireland","location":null,"child_ids":[154],"parent_id":17516}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8300382?gh_jid=8300382","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3588964,"location":{"name":"Gurugram, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Onsite","value_type":"single_select"}],"id":8300382,"updated_at":"2026-11-04T02:14:24-05:00","requisition_id":"MULTI","title":"Support Specialist, R1","company_name":"Airbnb","first_published":"2026-10-26T05:10:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of the Airbnb Customer Support team, you\u0026#39;ll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Accessible support that’s easy to find\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Faster resolution, preferably first time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A team that’s there for them in times of urgent need\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support that’s built around them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide courteous and efficient service to the worldwide Airbnb community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a first point of contact to handle and resolve customer complaints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and escalate issues appropriately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compose thoughtful and accurate messages or customize prepared responses to customer emails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize available resources to research and troubleshoot problems effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate from the existing knowledge resources to provide resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mediate situations between users with empathy and fairness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and control numerous concurrent tasks in tandem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ambassadors embodying knowledge, empathy, and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively strive to meet targets and goals independently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Job Family : Operations (Resolutions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inbound and outbound calling process, messages and email support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolving customer queries in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;24x7 shifts with rotational week offs, primarily supporting North America time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate competing priorities in all kinds of environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Job location: Gurgaon\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate with minimum 2 years of international voice process experience in a contact center/BPO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage sensitive customer information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of functional key performance metrics related to customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Furniture \u0026amp;amp; equipment:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Approved locations:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work from designated home office setups in Delhi/Gurgaon only\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":75875,"name":"Gurugram, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7417293?gh_jid=7417293","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":3303487,"location":{"name":"Canada"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7417293,"updated_at":"2026-10-15T14:39:45-04:00","requisition_id":"MULTI","title":"Support Specialist, Safety","company_name":"Airbnb","first_published":"2025-11-25T13:46:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, \u0026amp;nbsp;and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a full time position based in Canada - Remote. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement:\u0026amp;nbsp; Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement:\u0026amp;nbsp;Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in English, other languages are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Location:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role is newly created and does not replace or backfill an existing position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-pay-transparency\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;pay-input\u0026quot;\u0026gt;\u0026lt;div class=\u0026quot;description\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;How We\u0026#39;ll Take Care of You:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 16px;\u0026quot;\u0026gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;title\u0026quot;\u0026gt;Canada Annual Pay Range\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;pay-range\u0026quot;\u0026gt;\u0026lt;span\u0026gt;$63,000\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;divider\u0026quot;\u0026gt;\u0026amp;mdash;\u0026lt;/span\u0026gt;\u0026lt;span\u0026gt;$63,000 CAD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64283,"name":"Canada","location":null,"child_ids":[1170,23350],"parent_id":17515}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/7964996?gh_jid=7964996","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3458045,"location":{"name":"Korea"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":7964996,"updated_at":"2026-09-29T20:00:54-04:00","requisition_id":"ONE","title":"Support Specialist, Safety","company_name":"Airbnb","first_published":"2026-05-28T22:35:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,\u0026amp;nbsp; and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a one-year full time position based in Korea. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows \u0026amp;amp; management guidelines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes on casework at a degree of severity/complexity under close supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to recognize \u0026amp;amp; assess threatening \u0026amp;amp; risky behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ownership mentality \u0026amp;amp; good judgment as well as skill to question and deviate from the workflow when needed only through management approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly receptive to feedback from management, Quality \u0026amp;amp; clinical staff teams and quickly adopt behaviors to improve the quality of your work\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands multiple perspectives on a topic or situation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to evaluate and present multiple options for addressing a problem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can be brought to engage more with senior stakeholders with help from management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Combining efficiency with quality:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction \u0026amp;amp; the resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help document ways of working, best practices, and the norms for your service(s) as requested by management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides technical/functional/SME to less experienced members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Displays openness and approachability when resolving issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands key drivers of your role and how they relate to one another\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Your background \u0026amp;amp; experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of relevant experience in customer service, mediation, emergency services, Trust \u0026amp;amp; Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hospitality experience is a plus, in particular working for technology platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Your skills \u0026amp;amp; expertise\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Very good interpersonal and communication skills, both written and spoken, including conflict resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a high volume of work, multitask \u0026amp;amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy, including Apple/Mac OS and Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Language proficiency in both English and Korea\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt to new tasks and responsibilities as needed.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#ind\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":249,"name":"Community Support","child_ids":[],"parent_id":73698}],"offices":[{"id":64275,"name":"South Korea","location":null,"child_ids":[626],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8312713?gh_jid=8312713","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3594254,"location":{"name":"Remote - Bangalore, India"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":true,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8312713,"updated_at":"2026-10-27T00:35:11-04:00","requisition_id":"REQ50174","title":"Systems Engineer, Tech Foundations (Jira cloud)","company_name":"Airbnb","first_published":"2026-10-22T11:01:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The world is changing how it works; not just in where we do it, but in how fast and how well we can do it. Airbnb has already shown that we can move with speed and intention. We navigated a pandemic, rebuilt our company from the ground up, had a successful IPO, and shipped product upgrades – all while working remotely. That experience didn\u0026#39;t just change where we work. It changed what we believe is possible.\u0026lt;br\u0026gt;Now, a new shift is underway. AI is fundamentally changing the leverage available to every team – compressing timelines, breaking down traditional job description silos, raising the ceiling on quality, and enabling small, focused groups to accomplish what once required much larger ones. At Airbnb, we are not treating AI as a future consideration. We are moving fast to embed it into how we operate today – using it to multiply the impact of every employee, every system, and decisions we make every day. The companies and teams that embrace this shift with urgency and discipline will define what\u0026#39;s possible in the years ahead. We intend to be one of them.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Systems Engineer is a hands-on builder who moves fast, delivers with quality, and uses AI as a force multiplier in day-to-day work. In this role, you will configure, maintain, and continuously improve Airbnb\u0026#39;s Atlassian platforms, and you will own end-to-end delivery of defined projects within the Jira Data Center deprecation and transition to Jira Cloud. You will work autonomously on projects that span several components and may not be fully defined, partnering with senior engineers and your manager to shape the details. You will spot where AI and automation can reduce toil and improve reliability for the teams we serve, then build those improvements. You bring solid platform knowledge, sound technical judgment within your domain, and the curiosity to grow toward senior-level scope.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Typical Day: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Administer Jira Cloud Software (JSW), Jira Cloud Service Management (JSM), and associated Atlassian tooling; take ownership of assigned parts of the environment to improve reliability and quality, following established configuration standards and governance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices, contributing independently to designs and seeking senior review where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver end-to-end migration workstreams within the Jira Data Center to Cloud program, such as migrating a set of projects or a configuration domain, coordinating with stakeholders on cutover readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain dashboards and reporting using native Jira Cloud tooling; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy, and legal reasons. Support and maintain Airbnb\u0026#39;s custom Forge applications in partnership with supporting systems engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Atlassian access management, user lifecycle management, and license hygiene, and contribute to security posture improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with business stakeholders in requirements-gathering sessions, translate needs into configuration and automation solutions, and proactively highlight issues or risks in the work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure Atlassian Rovo AI agents and automation rules; evaluate trade-offs between delivery speed and long-term sustainability, and apply AI responsibly and in context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and maintain automation rules using Jira\u0026#39;s native Automation engine and JavaScript; use the Jira REST API for integrations, data imports, and custom reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support testing cycles for platform changes and migrations; write and run test scripts, track defects, and ensure a rollback plan is in place before changes ship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Agile ceremonies (sprint planning, retrospectives, standups) for platform-focused workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep system configurations, runbooks, and knowledge base articles up to date to support operational continuity and self-service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the on-call rotation, respond to Atlassian platform incidents, and contribute to post-incident reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and reduce technical debt over time; provide constructive input in design and configuration reviews, and help teammates learn through specific examples and timely feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in hiring and onboarding, delivering clear and timely feedback on candidates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE/B.Tech or relevant technical degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Atlassian administration experience, including Jira Software and Jira Service Management (Jira Cloud) in enterprise environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid working knowledge of Jira workflow design, including post functions, validators, and conditions; strong command of JQL for filters, subscriptions, dashboards, and board configuration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience contributing to Jira migrations (Data Center to Cloud), including project configuration migration and data integrity validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring Jira Cloud native tooling for reporting and planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible to work in USA overlapping work hours\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and reporting; maintaining integration touchpoints with AtlassianCloud through service account creation \u0026amp;amp; management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with integrating Atlassian tools with identity providers such as Okta and LDAP, and with user lifecycle and license management practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Atlassian Rovo or other AI/ML capabilities in the Atlassian ecosystem, with an interest in applying AI thoughtfully and ethically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building Jira Automation rules; working knowledge of JavaScript and JSON for custom automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience with Jira Service Management, including SLA configuration, JSM Forms, custom queues, and approval workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing and executing test scripts and documenting defects for platform changes or migrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Agile practices; SAFe or Scrum certification is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication, with the ability to explain technical work to technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deliver autonomously in a remote-first, fast-moving environment and keep stakeholders informed of progress and blockers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with complementary enterprise tools such as Slack, Asana, Figma, Airtable, and Miro is an advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":77,"name":"Software Engineering","child_ids":[],"parent_id":73703}],"offices":[{"id":75876,"name":"Bangalore, India","location":null,"child_ids":[],"parent_id":64272}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://careers.airbnb.com/positions/8349111?gh_jid=8349111","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3608737,"location":{"name":"Singapore"},"metadata":[{"id":9245691,"name":"Is this job part of ACC?","value":false,"value_type":"yes_no"},{"id":10216612,"name":"Workplace Type","value":"Remote","value_type":"single_select"}],"id":8349111,"updated_at":"2026-11-04T23:33:58-05:00","requisition_id":"ONE","title":"Vendor Performance Manager, APAC (Sales focus)","company_name":"Airbnb","first_published":"2026-11-04T01:29:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Community You Will Join\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The Vendor Performance Management team oversees a network of high-performing vendor partners, ensuring they deliver maximum value across the CBO organization.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;The Difference You Will Make\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;The Workforce And Vendor Excellence team is responsible for generating supply to enable guests to book vetted local professionals directly in the Airbnb app. As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships critical to scaling and managing the Homes program.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;You will be responsible for ensuring our vendors meet and exceed service level agreements (SLAs), drive continuous performance improvement, and maintain strict adherence to Airbnb’s quality standards. This role requires a strong blend of analytical rigor, negotiation skills, and a passion for operational excellence within a global vendor network.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;A Typical Day\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt; Performance Management \u0026amp;amp; Reporting\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;KPI \u0026amp;amp; SLA Oversight: Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Data Analysis: Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends. Translate complex data into actionable insights for both internal stakeholders and vendor leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Operational Process Optimization: Maximize CRM effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to significantly boost internal operational efficiency.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Establish Scalable Infrastructure: Proactively architect scalable operations for all new initiatives and pilots. Partner with planning teams to ensure vendor capacity is fully aligned with short-term and long-term business forecasts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Business Reviews: Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Forecasting \u0026amp;amp; Capacity: Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term business forecasts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strategic Partnerships \u0026amp;amp; Improvement\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Continuous Improvement: Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality, reducing operational friction, and improving the overall host/guest experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Contract Adherence: Ensure vendors strictly comply with all contractual agreements, security requirements, and policy updates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Risk Mitigation: Proactively identify and mitigate operational and compliance risks within the vendor ecosystem.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt; Internal Stakeholder Management\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Serve as the operational liaison between vendors and internal teams (e.g., Product, Policy, Legal, Training, Finance).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Synthesize vendor feedback and performance to inform product development and the Homes business.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Provide regular updates to senior leadership on vendor performance and impact.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;10+ years of professional experience, with at least 5 years focused on vendor management, supplier relationship management, or outsourced operations performance in a high-volume, global environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Strong Analytical Skills: Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Technology \u0026amp;amp; CRM Proficiency: Deep working knowledge of CRM systems (especially Salesforce) and sales enablement tools (MixMax, Gong) to optimize sales processes and operational efficiency.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Operational Excellence: Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (e.g., Lean, Six Sigma).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Communication \u0026amp;amp; Influence: Exceptional written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at all levels, both internally and externally.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred (Great to Have)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Experience in the Tech, Travel, or Gig/Sharing Economy sectors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Familiarity with two-sided marketplace dynamics and the complexities of host/guest support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;Experience launching new programs or standing up operations with a vendor from scratch.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(0, 0, 0);\u0026quot;\u0026gt;Our Commitment To Inclusion \u0026amp;amp; Belonging:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);\u0026quot;\u0026gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reasonable Accommodations:\u0026lt;/strong\u0026gt; We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A Note on Recruiting Scams:\u0026lt;/strong\u0026gt; Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @\u0026lt;a href=\u0026quot;http://airbnb.com\u0026quot;\u0026gt;airbnb.com\u0026lt;/a\u0026gt; or @\u0026lt;a href=\u0026quot;http://ext.airbnb.com\u0026quot;\u0026gt;ext.airbnb.com\u0026lt;/a\u0026gt; email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.\u0026amp;nbsp; We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73685,"name":"Business Operations/Analysis","child_ids":[],"parent_id":73697}],"offices":[{"id":64278,"name":"Singapore","location":null,"child_ids":[148],"parent_id":17517}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":207}}